Ring - Always Home Customer Service

Ring - Always Home Positive Reviews

Not impressed - does not workI purchased a ring 2 doorbell. I also purchased 3 of the ring flood light cams. I installed the doorbell but not the floodlights. Installation of the doorbell was very easy. I replaced the ring doorbell with my previous doorbell using the existing wires. The doorbell works like a doorbell, however, all I have is an expensive doorbell. I installed the app on my iPhone. I receive motion events and doorbell alerts on my iPhone, however I cannot answer the doorbell from my iPhone. The app is very slow. All I see is a spinning circle on a blank screen. The app has never allowed me to answer the the doorbell. I can view motion events long after the fact. The motion events are choppy, not very clear, and the audio is extremely poor. My doorbell is only 15 feet away (through the wall of plastic, wood, and drywall) from my router. I called ring. They had me conduct some tests. The technician determined that the WiFi signal was not good at the front door. The technician said I needed a WiFi extender and would send me one. If that doesn’t work I will return my ring products and look for another solution. The ring products are not cheap. I expected more. Ring support was responsive, but could not resolve my WiFi issue with the ring doorbell. I have an expensive doorbell. It rings when someone pushes the button but I do not receive the ring alert on my phone until long after the person is gone. Some local girls were selling Girl Scout cookies. They were at my door for at least a minute and a half. I did not receive the ring alert until many minutes after they left. I would not waste my money on this product..PgilbrideVersion: 4.1.6

Please Restore Viewing Orientation to Previous SettingsLike so many other users have noted, the orientation for viewing the camera live view no longer provides control to the user, when using device in landscape view. In order to see the full scope of the camera view, I must now turn my iPad to portrait view. This is VERY inconvenient when I need to see the activity right away. Many people choose to use their tablets in landscape view and most every app I have accommodates that choice. Ring used to. This must be corrected. Additionally, I must use the snooze feature daily for my Chime Pro. Years ago I could chose how long the snooze should be on, from 30 minutes to 12 hours. For quite some time, the choices available omit 5, 6, and 7 hour increments. I need 6 hours. How can you possibly assume people do not need some flexibility when using the snooze feature? I decided to voice this concern since it seems to not be an issue for others. As for the AI adds, I agree with other reviewers that their placement is not preferable and can hinder when one is trying to connect to a camera/doorbell and respond through the camera. My devices are much older and should not have any AI capabilities, and even if they do, I will not allow that to be turned on. I do not allow Alexa, Siri, Grok, or any other non human computer program in my home or vehicles, and quite frankly, never intend to do so. The Ring system we have used is to protect our home from any threats, not to invite them in on a red carpet by the same Ring system..MSW NVVersion: 5.100.0

Too many problemsI get a lot of false motions which makes the battery die fast. Wedge didn’t change anything, made 0 difference. The live view never connects when I need it to. It takes about 3 or 4 minutes and multiple app restarts to connect if it decides to connect at all. I have 250mbps internet and the modem is not that far away from the door where the ring is. It’s honestly caused more of an annoyance than anything. Having a video door bell doesn’t do much good if I can’t connect to it when someone is at the door. I’ve been using Ring since July of this year (2018) and have had to recharge it 4 times already after it draining to critically low. I’ve adjusted every setting and have tried every combination and nothing makes a difference. I still get motion alerts every 5 minutes and the worse part is each motion notification comes twice. I don’t know how much longer I can deal with this. Update: September 2019.. Over a year later and if anything the app is even worse. There’s no volume more times than not (assuming live view loads at all). Ring does a lot of updates for the app but I’ve seen zero improvement. What’s an update if it doesn’t do anything, now I have the same problems as before and then some..ImtheshizzniyeeVersion: 5.18.0

Very pleasedMy Ring adventure started with a recommendation from a friend. I started with a Ring Doorbell Pro. Hooked it up and loved it. Motion sensitivity worked great for my door. Decided to get second door. Now I'm a pro at installing so this one went easily. Live worked, sometimes. Okay, seemed like I was having a problem. After research, I was convinced it was a power issue. I did install the Pro Power Pak for the second one as well. Being a 43 year old house I'm thinking it's the transformer. Quickly discovered a major problem with transformer. I can't find it. Due to lack of patience I called support to get confirmation of my thoughts. Support call was awesome. No hold time and a very nice rep who explained the power requirements of the transformer and agree it was likely the culprit. I asked if the Ring Doorbell 2 would have that kind of problem since it has a battery. The support rep agreed if it was a power problem the Doorbell 2 should not have same problem. So, go exchange the Pro for the Doorbell 2. I didn't mind, it was a short trip and I would get to try an option. The Ring Doorbell 2 worked great. I didn't even realized it could be hardwired as well to work with existing chime. The video is great on both models. I like the motion zone settings a little better on the Pro model. It is more customized. The motion detection on the Doorbell 2 works well also. So, decided to bring first Doorbell Pro back and I actually bought 2 more Ring Doorbell 2 to cover all 3 of my doors. Very pleased with the outcome. Still in trial of protection plan but will subscribe to the Protection Plus near the end of my trial..WmCRussellVersion: 4.1.13

Ring is the answer to every mothers desire to have a doorbell that doesn’t wake a babyI have many ring products that all tie together seamlessly into this app. The video doorbell, new spotlight cam, stick up cam, and the brand new security system. My family, pets and I feel safe away on trips and feel like we have a great prevention from break ins. With the low cost of the video storage for all of our video devices I am always aware of what goes on in or around my house at all times. I feel secure and never have any issues setting up, connecting or using their devices. They all integrate wonderfully and I could not be happier. I have recommended to many friends and family members to get just a ring video doorbell. As a new mom with dogs it was hard when anytime someone rang, packages, whatever, our dogs would wake our baby. Now with Chime, I set a tone that doesn’t illicit barking and am aware when anyone is at the door or rings the doorbell. The motion detection is amazing and really easy to customize to not get everyone hat walks by, or you can if that’s what you want. Absolutely love this company and their products. Every time they come up with something new I’m pleased with how well thought out it is and how well it integrates..Huynh Family iTunesVersion: 3.14.1

Love and Hate ProductI love the concept of the product. The reviews about slow lag times are true. To make the cameras functional I have had to purchase two cameras per each location. For example I have a RingPro doorbell and a second camera facing 90 degrees off the other camera. One of the two cameras gets the intruder. I have the same set up for the driveway; two cameras at different locations. The cameras caught some fellow around 2 in the morning walking up into the driveway and trying the door handles of the locked cars. The RingPro extenders don’t have enough range. I have had to purchase a more powerful extender to get the speed and quality up on one of the cameras. The notification on the iPhone cannot be changed so the sound is like tinker bell. I have asked for a vibrate only notification but so far nothing. Bottom Line: don’t expect to purchase ONE camera and have everything work without problems. This product is still being developed. UPDATE: Ring keeps getting better...they have done away with the “tinkled bell” alert sound as the only alert sound and added voice alerts which are much better. Ring has also added a “snooze” function which will stop alerts up to 2 hours..HeilinerVersion: 4.1.15

Motion zones: BIG STEP backwards!!!First, I want to say that I have been a fan of Ring for 3 years. In fact, I have recommended Ring over other systems to friends and family many times. I have multiple AC powered only flood cams and doorbell cams around my property. I have AC only cams because of the detail and flexibility in the configuration of multiple motion zones on these devices. However, in a recent update, they removed the Active checkbox that allowed for the selection of one of multiple zones defined on a cam. As a result, you must delete your other 2 motion zones when you need one of them active. Then, when you want them back, you must redefine them! Why is this an issue? Let’s say you have cams looking down on a basketball court. When the team is practicing, you do not need to record all activity. Instead, you just want the area/zone around the court protected by your camera system. If someone enters the zone, you want notified. Otherwise, no alerts. As someone who designs interfaces and software as a profession, I can tell you that this was an unforgivable decision. You need to think long before ever removing a powerful feature that has been inherent for years. For this reason, my experience with the app is now a frustrating experience. I have since stopped recommending Ring. I am now looking for another solution..Magnum6363Version: 5.37.1

BAD UPDATEI love the concept of the Ring device and instant notifications triggered by motion or a doorbell ring. Unfortunately, this falls short when timing is critical. To only see the back of someone because of the delay in activation defeats the purpose of the device. Now for the recent update. I updated the app, as prompted, to ensure the best results for my security device. BIG MISTAKE!! All of my recordings were deleted! When I tried view even the most recent motion activation, I was able to receive the notification, but I had a message stating my plan was expired attached to every single notification (Motion, Live View and Doorbell). I spent an hour on the phone with customer service as my plan was not expired. The rep couldn’t explain what happened. On a whim, I deleted the app and reinstalled it, and tadah, everything came back. Ring People: if you are reading this, please correct whatever went wrong!!! I didn’t even know that my videos were deleted or that newer stuff was not being recorded until I went into the videos to delete the ones I didn’t want. This is potentially dangerous when homeowners think they are protected by surveillance and that surveillance fails from a flaw in the app without even knowing it until it is too late. Hopefully everything doesn’t get screwy again as I only discovered the issue today..FloridaNeighborVersion: 5.4.1

Ring Doorbell Garage Floodlight, Camera SecurityI have the whole Ring Security System. I have been satisfied with the operation it provides for my home. The only reason I can only give four stars is it goes off the line too much to suit me. When it does, for my garage I have to pull out the 15’ ladder climb up, scan the barcode and reset it by trying to locate the recessed button. This is a pain in the A_ _ for me, for I am 80 years old and do not need to be climbing ladders. Second, I have to go to the doorbell, remove the cover and reset that button too. It is not that easy to get off. When I call for Tech Support sometimes, I must admit, they are quick to response, but it takes them awhile to talk me through everything, or if that isn’t the problem take forever to trouble shoot with level one. Finally when they transfer me to level two, in no time the problem is solved. They are courteous and patent, but I do believe the system does heeded some update patches to prevent this. All and all for the total price I paid for the system beat every other security company I contacted. I do intend to remain with Ring, for I feel secure with their products..Jstarks3091Version: 5.47.0

Was good but solicitors are too much!Incorporated “Neighbors” has improved a lot. Less marketplace and posts looking for recommendations, returning to more safety posts and whole community event posts. It last 1-2 months, my camera notifications have gone down in quality severely! I have 15 cameras over 2 properties. I have all of the AI turned off and all sensitivity on high. Noticeable differences: one camera used to capture every vehicle which came by a less traveled property—garbage truck, mailman, random car. Last month or two, I get the normal squirrels, but it will go two or three days only recording shadows of the trees blown by wind and squirrels but miss every car that goes by! The spotlight camera near my bedroom at our busier property will turn on the light from motion at night but when I grab my phone to see why the light is on, the camera is not recording. I leave my phone notifications off at night, but the light coming on at night usually wakes me. It seems logical that if the motion sensor turns on the light, it should turn on the camera!I I don’t mind insect and shadow recordings. I DO mind that despite all of my settings being as far as I can get them to “record everything!” it skips cars and whatever is turning on the lights in the middle of the night..FlybabyaprilVersion: 5.101.0

Good technology that needs workI must say it is awesome knowing what is going on at home when your away. I gave this product only two stars initially because I have had numerous problems with it ever since I got it. I have had problems with WiFi connection, batteries and poor video quality or delayed play back when someone is either at the door or in my driveway. I contacted Ring support more than I can count and every time I did the same trouble shooting that never fixes the problems, you would be better off getting something that actually works, I am taking it down and replacing it with something that works. I may consider using Ring again when all the problems are fixed, until then better luck next time Update: After speaking with Sam from Ring headquarters, she did everything she could to help me. Sam offered a full refund for the products and stayed in touch even after I received my refund. Because of Sam, I may consider using Ring Cameras in the future. Sam know how to treat a customer and she made sure I was satisfied. I am updating my review to 5 stars because of the service Sam provided me with. This is what I call customer service, Thanks Sam..ChmsydVersion: 5.0.1

New idea, use AWS for motion taggingUse the power of amazons AWS to tag possible motion that sets off my cameras. Simply place a blue or red box around the item triggering the camera detection. Take a still of the video with the item triggering my motion detector and send that image as a notification on my iPhone. That way I can chose to open the app and view the video or see that it was my wife pulling into the driveway. It takes too long for me to move from the notification to the video, even on high speed WiFi with my iPhone XS Max. By the time I view the live video, the item setting off my motion detector may no longer be in frame. Then, I have to wait for the motion history to load the video to your servers in order to view. I spend a minute refreshing the list, all the while the item setting off my motion detector has moved to a new location. I love the cameras and the system overall, but the time delay from notification to viewing my camera feed is too slow and cumbersome. This eventually causes me to pass on viewing some motions. If it happens to me, then I know it happens to others. One day my lack of motivation is going to cause harm and render your services null, the whole reason I’ve paid for cameras and video storage in the first place..SircoffeeVersion: 5.7

Newest updateEither something happened with the new update or idk what. I’ve been using my two spotlight cams for 9 months now. The doorbell for 20 months. I have a Wasserstein solar panel hooked up to one spotlight cam. The battery stopped charging two weeks ago. That’s another story. I haven’t used these cameras in the cold yet. We had a few cold nights in the teens. I thought maybe it was the cold so I brought them all inside, charged batteries for over 12 hours. Even tho the website says operating temp is like 4°. But that’s the operating temp or the DEVICE. I’m wondering what the operating temp of the BATTERIES are. Installed everything again. Solar panel still not charging battery. (I’ll deal with Wasserstein later). In all three products the video is choppy and pixelating and slow. I cannot touch the screen to dismiss the onscreen controls. Nothing has changed in my WiFi settings. The router is in the same spot it’s been for four years. This seems to have started after the recent update. I have 4 stars because while they do what I mostly want there is a LOT of room for improvement. If I could install a real security system I would but I rent and can’t be drilling holes into the house or the walls or floors for wires. Please check into this..Fallen_AnjelVersion: 5.21.0

Version 5.42.0 is TerribleThe latest update from Ring made all my cameras go haywire. Firstly they make it so the cameras are defaulted to be viewed in portrait mode. However when you have floodlight cameras with the convenient wide view that it has it’s completely USELESS if you have to view it in portrait mode and slide from side to side to see the entire view of the camera. When you’re viewing live you can easily switch to landscape mode and see the entire view same as the last version of the app. However when you view an event (probably most important) you have to view it in portrait mode to get the entire view of the camera. If you switch to landscape mode it will automatically zoom in and cut off a large portion of the cameras viewing angel. Why they did this? No idea. Floodlight cameras shouldn’t be optimized to be viewed on portrait mode that makes absolutely no sense. Also no setting changes are saving. I play around with each cameras setting and save out. Go back to the setting only to find that the changes were in fact never saved. PLEASE FIX!!!!!.IRoy_Version: 5.42.0

Love It!I’ve had my ring Video Doorbell installed almost 2 months. It’s been great! I live in a rural area and the only traffic I usually get are family members or deliveries. I had a digital doorbell prior to ring and although ring was simple to install, I apparently didn’t install ring correctly (because the doorbell no longer works), but I also have “Chime” and prefer Chime over the digital doorbell any day! I also love seeing pictures/comments from the neighbors with ring (there seem to be a lot of us) - ring makes a great neighborhood watch. I have two very small complaints (which is why I scored it a 4 and not a 5): I thought with power the battery would last a long time without requiring a charge. It lasted almost 2 months. The bright side is that I was sent an email warning me about the battery requiring a charge and the battery took seconds to remove/replace to charge it. My second complaint is that activation is supposed to be triggered by infrared activity and not motion, yet when it’s windy, ring goes off a lot. I could have gnats or something flying by, but I never see anything in the video. Overall - I love ring and think it’s a great product and am exploring other products in the ring family..TddmoreVersion: 5.4.1

Good but need some featuresI like how this app integrates various cameras and has modes to easily activate/deactivate each camera. Creating multiple detection zones for camera is useful but it would be better if each zone could have different motion sensitivity settings. The Neighbors feature to anonymously share activity and incidents in the neighborhood is a plus. Features I think it’s really missing: 1. Ability to view a camera feed live WITHOUT recording video, like a normal webcam. It’s annoying when I want to check on a camera view using the “Go Live” feature that I then have to go into my history and delete the recorded live view. 2. Ability to add modes, or at least have one more mode like “Sleep”. “Away” makes sense to turn all cameras on, and “Disarmed” makes sense to turn all cameras off, but it needs more than just one “Home” mode. While “Home” and active I would probably turn all indoor cameras off and some outdoor cameras off if I am in the back yard gardening or using BBQ but want to keep garage camera on. In a “Sleep” mode I’d have all outdoor cameras on but only some or none of indoor. Only 3 modes is not enough. 3. Ability to set sound detection sensitivity..Chucks302Version: 5.74.0

Almost usefulI inherited a first generation Ring doorbell when I bought my house, and I have mixed feelings on it. First, I find it absolutely impossible to configure it to where it doesn’t alert me about every single car that drives by on the street that is over 50 feet away from my front door. But then it’s also so slow to recognize movement that videos often start as the UPS guy is walking away after having dropped off the package. So somehow it picks up the brief moment that a car drives by, but not the long walk up my walkway. Why? The alerts end up being so useless that I just ignore them. I just ran into a very annoying issue in the app: I wanted to clear out a bunch of those videos of nothing from when cars drove by, so in the timeline I hit the Edit button and went through selecting events. The problem is that you have to be very precise with your tapping, and if you don’t tap inside the circle, it will start playing the video. Well, I ended up going back and forth between the list and various videos several times, then I was suddenly no longer in edit mode. I hit Edit again, nothing seemed to be selected, but there was a Deselect All button. Hitting that said it was going to delete everything. I double checked that I didn’t misread it. Nope, deselect all will delete everything. Great. So then I go hunting everywhere in the app for a way to submit feedback and there is nothing. My advice to Ring: make it easier for people to give feedback. As a software developer, I know it’s basically impossible to make a bug-free application, so allow your users to submit bug reports through the app where you could automatically include info you need, like app version and device that it’s running on..MrOBrianVersion: 5.21.1

Works wellHi, I have a ring spotlight wired. After reading tons of reviews it seems that most issues are caused by battery powered cameras. I did find out after that even the wired isn’t truly wired and has a battery. Regardless, I get really good video quality, the motion works 95% of the time, and as long as you set your settings for motion to say second bar over from left I haven’t had any problems. Also don’t set motion zone to the road or every car is gonna trigger it and drain battery. I would like to see an option for video quality in playback for when I’m not on WiFi. It’s just about impossible for me to watch a video otherwise. Possibly could add scrollable timeline pictures so we don’t have to watch the video and save data. The new live view feature I do not like. Maybe I haven’t had a chance to use it much but old one is much less complicated. Should have had some helpful emoji descriptions or similar over new buttons to help people understand better. Also when live viewing from new video feature I get awful feedback noise which isn’t very discreet. I had a squawk from time to time before but now every time so yeah I turned that part off. Was super easy to install as well. Thanks.XxlxtlVersion: 5.14.1

Spotlight and doorbellI have both a spotlight cam and a doorbell cam. Both have issues picking up cars. Always the same box truck or fire truck, it’s consistent at least... the spot light cam has more customization in regards to the customizable area that you can set where it picks up motion. The doorbell cam is too simple and not customizable enough which is weird because naturally that’s where more vehicle movement will be.. the flood light cam was worth every penny even though I can only use on about 25% sensitive due to said issues, it still picks up everything I need. The doorbell cam I’ve actually considered removing other then it offers one simple function, when someone rings I can talk to them. Other then that I’ve turned it’s sensitivity all the way down on the doorbell, I don’t need to know every time a box truck or the mail man goes by. All in all the floodlight cam is worth the money! The doorbell would probably be worth it if you lived in a quit neighborhood will low traffic. I would also love if the loading time to get into the camera after it spots motion would speed up, sometimes it takes up to 30+ seconds before my view of the live footage is available. Add more functionality to doorbell cam, speed up connection times and I’d give 5 stars..DustyJayVersion: 5.11.2

Not sure,mixed feelingsI started with the flood light cam. I like it most of the time. The camera is good on the videos when you go back to view, but this is my issue. The live view is not great, in & out, stalls, video drags. Also, at night the alerts go off constantly on some evenings. When i view, there is absolutely nothing there. I have it on the least sensitivity (people only), yet still goes off all the time, especially when it rains. Then I have the original video doorbell. I hate that thing. Battery is dead after a week with almost no use, but i could live with that if it worked properly. Works maybe 10% of the time. Most of the time I get a black screen on the videos. It is installed properly, Has good connection. Yet I’ll get an alert and when I view the video, yep just a total black screen throughout the entire video. Now let me end with saying there is nothing wrong my connectivity. I have very good speed (pay for the highest my cable company offers), and the app shows good connectivity. I wanted to get others for my side/back, but very hesitant. I also like that they now have the home security, but again very hesitant. The 3 starts is because the floodlight is not horrid, but if i was rating the doorbell, would be 1 star (negative if it allowed).DJSinMAVersion: 5.4

It’s OK for a battery operated cameraThe app was doing fine until the last update. Something is wrong with the motion schedule part. I had to disable my schedules because the app was getting it all wrong. For instance if I had a motion schedule to disable motion alerts between 6am-12pm the motion alerts would stop before 6am. In fact they would probably never turn on if I didn’t delete all the schedules. So now I just manually turn motion on and off until there’s a fix. Everyone seems to be having problems since the latest update. UPDATE: I got help from their support team. What I did and I believe it worked was delete the app. Reboot the phone and then installed the app again. So video alerts are working fine and since I got my RSSI to about-42 it works really good. Another update: ok I’ve got the same problem again. The schedules seemed to work until a certain day. Like one other review said it seems that days are off. So if you schedule your device to not alert you on a certain day it will likely turn off the day before you had it scheduled. So until they fix this I will have to not use the scheduled alerts. If you have this problem you will need to delete the app. Restart your phone and reinstall the app. And don’t use the schedules..Chuck DTVersion: 5.15.1

Npc’sKeep an eye out for open na noor guy🗿.NewfieGirlAlbertaWorldVersion: 5.60

SlowI have the ring doorbell, the app is way too slow at opening, when there is motion notification by the time the app opens the person has already left, same with live view. Way to slow, I'm using iPhone 5S, with no apps open to slow down my phone. I had to mention that cause manufactures always blame the users equipment to justify there faults. The app is slow and the app is slow and that's all there is to it..Ashmead1Version: 3.12.1

Pretty good, just a little slowIt is slow to connect, and display the video feed. I can understand Wi-Fi and internet connectivity might be a factor. It is also very slow to ring the app physical doorbell, even though mine is hard-wired. I think it may be set up not to ring the doorbell until connectivity is established. Sometimes, I just need the bell to ring as soon as guests press the button!.Kdp001Version: 5.10.1

Event historyI would like to see a UX Design student do a dissertation on how, after all these years, Ring has managed to not provide a way to filter event history by date. I mean, the word "history" is right in there. What product designer thinks I want to scroll through thousands of events to find something that happened 2 weeks ago?.DjolumnVersion: 5.68.0

Price increaseNot happy wit the recent 30% increase. Especially when the cost of living has gone up 6%. I smell greed, how do you justify this outrageous increase. I won’t be using this service any lounger after it takes effect. Dale.Lineguy1Version: 5.51.0

View timeView time takes too long.Baileys87*•Version: 5.51.0

Newest update is terrible.Extremely glitchy since updating..B_baller00Version: 5.46.0

Really Flaky Paid Cloud ServiceThe app is fine for the parts that work. But time after time, attempting to view history results in the usual message about not having an internet connection. Their suggested help is awful - turn off cellular data, reboot phone or reinstall app, none of which work. I pay for this history and can't even access it on the app - seriously? I don't think the developers really understand what is going on and just try to guess at random 'fixes'. The app is the weakest part of the whole service and really has me second guessing if I want to renew with them for next year..Shadowy ManVersion: 5.45.0

Could be betterI find everything a little slow. By the time the doorbell rings and I hit notifications to the buffering of the video, I can’t remember a time there was a zippy experience. That said, I do enjoy using the app, I don’t like the way they tried to make you subscribe. Some features I would like to see is being able to talk to the person with my watch, and CarPlay support to be able to see who’s at the door when I’m driving thank you keep up the good work.PointShotVersion: 5.45.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.104.0

Ring - Always Home Negative Reviews

Neighbors section so buggyI’m really happy with the ring cameras and camera app, but I’m surprised it’s so buggy, because I’d think the company would have things together. The Neighbors section has this problem where it will say a video is unavailable but others can see it and then a week later you’ll be able to see it, and I have my notifications turned off for posts, but every so often it will randomly give me a banner and sound alert for a post. Customization is super limited, like some people want notifications on because they’re paranoid about safety, but that causes them to get notifications that someone saw an owl at 11 pm and everyone starts fighting about whether the post is necessary. That could be fixed easily if they made it so you could turn on which posts you want to be notified about. There’s also a problem that it’s a bit too anonymous, so if you lost your dog and someone posts that they found it, the only thing you can do is post your phone number or email in the comments for everyone to see in order for them to contact you. If Craigslist can do an anonymous email routing, I’m sure they can figure out something for you to invite someone to contact you.. Maybe a private message feature you could choose to enable or disable yourself? I’m sure there’s someone who has a job there who could get on it. The app has a ton of issues that haven’t been fully thought out, which is weird for such a popular company that otherwise has a really up-to-date technology product..XosidheVersion: 5.30.1

The “Optional” Subscription Makes The App Useless!The Ring doorbell is what the company is most known for and it has a lot of great in app features but only if you’re willing to pay an excessive monthly subscription fee. The Ring doorbell or any other Ring camera isn’t cheap, and unless you pay for the “optional” subscription that’s required if you want to use anything other than “Live View” makes the entire Ring platform useless. Most other doorbell’s and security cameras give users access to at least some recorded footage whether it’s a 24 hour period or a week of included storage these other company’s allow users to be able to decide whether they just want to be able to access recorded video in an emergency situation or pay for the premium features that are the same features Ring offers at a much more reasonable price, and some give users the option to use a MicroSD card to store even more footage without a subscription. It’s ridiculous that if there’s an emergency event that my Ring Doorbell could record the doorbell won’t record any footage to share with law enforcement unless I spend hundreds of dollars a year on a subscription! The other features are nice but not necessary, and they’re definitely not worth the subscription cost. I highly recommend other video doorbell’s and/or security cameras because the Ring platform just isn’t worth the cost for the same features other companies offer either included with the device purchase or for a reasonable subscription fee..Dylan StuddVersion: 5.96.0

No Effort to Fix Obvious ProblemsThere are some really obvious problems with the app that owners have been complaining about for years. But Ring hasn’t made any effort to address them. The largest being that users have little to no control over notifications. When someone comes to the property to deliver a package, do landscaping, etc. you can get 40, 50, or more alerts and notifications. Your phone, iPad, etc vibrate nonstop for however long those people are on the property. Of course the whole point is that you want to be alerted when someone comes within the system’s purview, but once you’ve seen “oh, its the landscapers” you can’t easily mute the notifications. And then there is the fact that you can’t hear the Ring alarm if it ever goes off because Ring doesn’t offer any wired sirens. Ring allows a single third party to sell battery only sirens that burn through their battery quickly and consistently lose their connection to the system—of course there is no alert to let you know that the sirens aren’t connected. You have to be lucky enough to check and see that they are no longer connected. Again, you can find these same complaints going back almost 7 years and Ring still hasn’t fixed them. But they sure have put a lot of time and effort into making sure the app provides more advertisements for their products. I setup my whole system with Ring but I’ll be slowly replacing their products with that provide better user experience..Ryan Palm SpringsVersion: 5.101.0

Can’t chime and stops working randomlyWe’ve had our Ring Pro for over two years and have intermittently had an issue where it would stop working right after someone rang the doorbell and wouldn’t work again until it was unplugged and plugged back in. This issue has been prevalent since a few months after we purchased. Any time I called customer service they would just have me run a reset and say it was working again and that there was nothing else they could do for me. Well finally a customer service person was unexpectedly helpful and had me do all sorts of tests to check how much power it was getting and come to find out it gets enough power, but there’s some sort of ‘fluke’ issue some of the doorbells have that prevent them from being able to operate all the time when the in-house chime is also activated. And wouldn’t it happen to be that we finally figured the cause of this problem out a few months after the warranty period expired. They were gracious enough to offer a discount on purchasing a new one, but if I didn’t want to buy another possibly faulty doorbell I would need to deactivate my internal chime, and just keep checking my app to see when it stops working so I can go home and perform another reset. I just got done with another reset because I realized today that my doorbell hasn’t worked for over a week. I would definitely not recommend this doorbell to anyone, and I will be searching for a replacement as soon as I finish posting this review..Km jailjljhVersion: 5.15.1

Gift from hellWe got a ring for Christmas last year and were so excited to set it up! It had always sounded like a nice idea to be able to check who was at the door and I park on the street in front of our house so I could keep an eye on that as well. I think the only time motion is detected is when I walk walk out the front door myself or if a car drives by. I’ve had deliveries arrive and people knock on the door and there’s no motion detected and no recording in sight. Luckily the doorbell function seems to work (unless the battery is dead which is every other week) and I’ll never know who is at the door because of all the connectivity issues and super long waiting times to load the feed (even after upgrading the internet several times). Our neighborhood has had several instances of car parts stolen and even a break in at our neighbors and of course every time the battery has either been dead, no connection during the time it occurred to record, or simply no motion detected. Don’t even get me started on the online community! I shared a video I did catch of a strange man taking pictures of my neighbors house (two days before the break in) and was repeatedly called stupid and a terrible person for not calling the police despite the first sentence of the post stating the police had already been called and this was a warning to others that saw him in the neighborhood. Save yourself the time, money, and frustration and keep it simple with a button and a battery..Upsettyspaghetti1101Version: 5.26.1

Write down your serial numbers!Ring does not keep your serial numbers in the app nor in your account. If your device is stolen and the police want the serial number, it is not easy to get. After searching all over the app and your account and you cannot find it you decide to search for a phone number to call Ring. When you finally get a human on the phone and you explain that your device was stolen and the detective needs the serial number and the human tries to tell you where to find the serial number in your stolen device, you about lose it. She finally got it for me. Then I asked about the report that I filed with Ring to try to get a replacement device, she found it supposedly. I never got ANY response from Ring after I sent it in. None. After I got off the phone with the rep I got a customer service survey AND the same email that I had gotten before on how to file the report about a stolen device. Why did I get this? Do I have to fill it out again? Just write down your serial numbers. With all of that said, I have to say that the app has gotten VERY SLOW. I used to love my Ring cameras over my Arlo ones. This has changed. The Arlo app is so much better and faster and you can easily flip through videos without closing one and opening the next or trying to keep a timeline from resetting to the end. Get it together Ring. I have 9 of your cameras and I will probably switch back to Arlo if you continue to slide..StewbabyqVersion: 5.38.1

Eh..Like other reviewer‘s I like the general consensus of the app and the idea of having a camera there that automatically goes off when there’s motion, but there’s two big things. 1. The amount of time it takes to load when you are notified there’s motion at your front door. It’s ridiculous that it can sometimes take up to five minutes, and 5 out of 10 times doesn’t load at all! even with data/service and connection to Wi-Fi. If there were an intruder or someone dangerous, I wouldn’t know because the thing takes so darn long to load they’d more than likely be inside by the time it starts showing a live view, if it actually does at all. the same thing happens when someone “rings” at the door, even with the data and Wi-Fi connection, it can take at least five minutes to load if it does load at all, so by the time I am able to see what’s happening or communicate that person is either gone, or as said before if it were an intruder or someone with intent to harm they would be long inside of my house. it’s really a big issue that defeats the overall purpose and has made my family use it significantly less, if at all as it just literally won’t load. Really disappointing 2. no notifications or motions when off-line. that’s really just a bug and another small issue that can defeat the overall purpose, though that does not bother me nearly as much as not even being able to check when there is motion at my front door. if you’re buying this app for intruders or personal safety, I would not recommend. it simply will not help you in those situations nor give correct/timely surveillance..GreayflyVersion: 5.16.1

Connection error cannot load your locations. It’s been like this for a month. Ring can’t fixRing technical support has done nothing but make excuses for the past month. They refuse to refund my money for the monthly service they can’t supply. Refused to refund for the doorbells I purchased .they are not usable on their app Any longer . It reads the locations will not load. Bottom line they blocked me out of my account. But they continue to claim that it’s a bug in their system. I have spoken with several of their customer service reps. Each one has a different story and different line of BS. Appears they read off a 3 x 5 cards and have no clue what they’re really doing. Although based in the United States I still feel service is no better than what I get if you were calling overseas. My last two phone calls requesting supervisors were left on hold for over two hours. No one ever came on. Eventually I hung up . Very bad customer service. My first ring was original before they change their name. My current one is less than eight months old . The old one and new ones are still in service. We cannot access the system through any of the phones we own ,computers or iPads. With the lack of knowledge customer support has about their product in their inability to fix the problems. I would think very hard before purchasing any of their equipment. Also as a follow-up I am still waiting for return call for the last five days. Never came!!.Mark evens 601Version: 5.5

Updated review......Doesn’t always record.Update! Ring sent me a new ring doorbell as well as a chime extender. Very nice of them. However, now when my videos record, it’s just a black screen 2 out of 3 recordings. The videos that do actually record, some of them are basically just a frozen screen shot but no video. So I’m paying to keep these videos, that do me absolutely no good. I’ve been troubleshooting with an Ashlei O. But can’t figure it out. I’ve done everything she asked. I’ve sent her 6 emails since her email telling me what to try. She just won’t respond to me. It’s now been a week since I’ve heard from any one that can possibly help me. Not sure if they sent me a refurbished ring which is why it’s having issues. My internet connection is great. My router is in a good place. I have no idea. But a few of my clients that have come to my home this last week have asked about my ring doorbell. I’ll continue to tell them to stay far away until someone actually calls or emails me to figure out the broken replacement ring doorbell that they sent me. I’m not sure if I’m doing something wrong or if I have a defective ring doorbell. It will only occasionally alert me when someone comes to my front door. I had a group of kids, on my porch, leaving a derogatory comment spelled out in rocks, and it didn’t record them at all. I would’ve loved to see who that was. But it’ll record a car driving by on the street in front of me. Not really worth the money..LaciDRoyVersion: 4.1.15

A very disappointing purchase.At first I was enthusiastic about my cameras. And I bought 6 and a door bell. Then I noticed that people walking in front of the camera weren’t recorded. And the doorbell would ring after the person left. So I adjusted the setting and now every insect, waving branch and rain drop are picked up. So I adjusted the setting again, and again and again. I’ve given up. Meanwhile, the latency on the camera became really long. People leave before I can see the video. And the app freezes when open. Oh, also, the battery ones are way worse at missing stuff than the AC units. I’ve exchanged email with ring support. They are more interested in neutralizing a bad review than making the camera work. I’m sure some bot will respond to this review with some corporate speak making promises. But nothing will be done to fix the issues. It’s more about discrediting a bad review than making a functional product. Definitely would not recommend. Reply to Ring: I’ve checked the RSSI and device health. Everything is green, an the devices are always up. Don’t try and spin this as a connectivity issue. It is not. The devices is just dumb and slow. It can’t to tell the difference between a swaying bush, an insect and a person. Also rings servers are dog slow responding when there is motion. Considering the avalanche of bad reviews stating the same issues, I find your response disingenuous..BitteroldcootVersion: 5.64.0

Pop Ups Make APP Nearly UnusableSo I recently added a second location to our ring account and initially had the free 30 day trial. A pop up kept appearing in the app asking me to upgrade from the 30 day trial which I did after about 3 days to get rid of the popup. Surprise the pop up was still there. Ring support said even though I had upgraded, I would have to live with the popup until the 30 day free trial was over. Once that was done and my standard plan on the second location started, the popup would go away. And of course the popup appeared on both my locations even though only one was on free trial. Now the best part, the 30 day trail is done and both accounts are now paid under a standard home plan. But guess what, now I have a popup every time I open the app that says "Want to resume premium features? Learn How." and it appears on both my location accounts within the app. these are paid accounts on the standard plan. This popup makes the app nearly unusable. If you miss the little X to close the popup by even a fraction of an inch, you go to a screen to pay and upgrade to the premium plan. Ring support says the only way to get rid of this popup is to upgrade to the premium plan. I have talked to them twice about it and unless I upgrade to the premium plan, I will deal with this popup in the app for both of my locations as long as I remain a customer. Anyone else dealing with this? Has anyone ever used the Blink camera system to know if that company treats customers the same way. We are probably going to switch to Blink but am waiting hear from them about popus in their app..Miemsed1Version: 5.83.0

WORST APP. EVER CREATEDI’m just going to cut to chase. If you are looking for a doorbell camera which is what I have and you have a desire to wear out a pair of shoes walking to the door because the worst app. Ever created will “NOT” connect then this is for you!! It gets better. If you do not have it wired in and have to recharge the battery. Prepare to do it constantly. Oh but the fun is not over… When doing the system check. It tells me I have good connection etc. yet I STILL get some kind of problem or insane waiting time before it finally connects. I have a internet connection of 300mbps up and down. Between the router and the doorbell is nothing but a pane of glass. So when trying to troubleshoot it says there maybe an obstruction between the two. So before contacting tech support which I have to say was nice. I removed it and laid it against the router and sure enough I was told it is either to far or there must be an obstruction. I CAN’T GET IT ANY CLOSER!! It’s laying on the router!! It takes so long to connect when it does work that someone could literally steal everything on the porch, have a cigarette to relax and I might see taillights in the distance as they leave!! So here’s the fix. If you get the “App.” Also buy a good set of house shoes. When you get an alert. Hit view on the App. Put your shoes on and walk to the other end of the house and see what’s going on. Do whatever else you need to do. Upon returning close the App. Because I assure you there is some kind of error and reason it cannot connect!!.HONEST AND IT MAY HURTVersion: 5.43.0

Unreliable Security SystemMy husband and I have the Wireless Spotlight cameras. One on our front door for package thieves and one on our garage to watch over my car because we only have one garage. While the cameras come in handy in us keeping an eye on our packages while we aren't home, they're really good for nothing. They're inconveniently dysfunctional. The motion detector really isn't that great. There has been two incidents right in front of our driveway and the cameras caught nothing. One of our guest's car got broken into. When we looked back at the videos, it recorded cars driving by and all, but nothing of what happened. The front door camera captured a small glimpse of someone already walking right off so we have no idea if it was that person or not. So helpful, right? The other time, someone threw a glass bottle at our guest's car. Once again, nothing. I noticed that if there's continuous movement, the camera records the first 30 seconds and that's it. Basically, all it'll catch is someone walking up to your house and what they do is history. This makes Ring not a reliable security system at all. My biggest problem with the cameras is, sometimes the live video won't even load! And NO, it's not because of our wifi. We plan on getting rid of Ring for a security system that records 24 hours instead. If you are looking for some pros or special features of Ring cameras, that can be found on the product description..Love0905Version: 5.16.0

Poor system, switching to another and better productHello, Last night my house was broken into. We have a ring located at our front door. After paying the pricy initial cost for the ring device, you have to subscribe monthly to actually access all the videos your camera records otherwise you don’t have access to them. Unfortunately my ring subscription expired, I don’t understand the point of having camera surveillance if you can only access the videos if you pay a monthly fee on top of the price on the actual device. I contacted ring this morning, since it has been less than 24hrs since my house has been broken into, to see if they could help us somehow retrieve the recording of the break in but they could not help us because our subscription was expired. This is ridiculous, my ring camera is constantly recording and it notifies me every time there is motion …. Where do these recordings go? Some of these recordings are evidence of a crime and can help keep citizens safe but obviously rings only priority is to make money and not actually deliver a quality product. All they want is a consistent flow of payments and then they will actually deliver the entire purpose of the product. Why create a product that can’t execute its basic function without a paywall. This is ridiculous, thankfully Arlo camera is more affordable, better, and you can access your videos without a subscription, I plan on taking to everyone I know with a ring to let them know, they aren’t being protected but this horrible system. I’m thankful and looking forward to switching to another device that will actually protect my safety.F dis app 6996Version: 5.49.0

Can be goodI’ve owned ring cameras for a few years now on a couple of properties. Between the wired, plug-in, and battery powered options the plug-in style seems to perform most consistently the best. However they all seem to have audio quality issues mainly being so choppy it’s challenging to distinguish what’s being said or what noise is being made. The wired in cameras tend to have an issue of recording a still image, to combat the issue Ring recommends turning off the power for 30 seconds and rebooting the cameras. This needs to be done roughly once a month. And finally the battery powered cameras needs to be charged so frequently for them to be comparably effective it’s becomes more of a hassle than the convenience is worth. Switching gears to the user interface on the app - I’ve run into a recent issue where I try to scrub through a video I’m trying watch and it immediately resets it back to the beginning of the video. A seemingly minor annoyance, but it can certainly be annoying. With over $1,000 in cameras and $200+ annual subscriptions I would expect them to continue to refine their products to be more effective, instead I see them pumping out new generations with seemingly minor improvements. To the company I would recommend continued software updates to improve the quality of existing products..97MackVersion: 5.84.0

Good, but not as good as we thoughtWe like that we get the chimes straight to our phones and we can talk to people through the chimes. Motion is great. Live view only worked once for us and it was bad quality and kind of annoying that we can talk and see people clearly when the ring communicates to the phone but not when the phone communicates to the ring. Night vision is very over exposed. Faces are not recognizable. Sometimes motion activation is very late. Not all the time but that takes things down a notch on the trust factor. Battery also died after a week after charging. Thought it would be at least a couple months before we had to recharge. Might have to find a better option as we don’t have a doorbell wire so we have to rely on battery power. We’ll use it for a while before we make our decision but as of right now we’re just kind of happy with what we got. Btw the chat bot for troubleshooting is very slow. Found articles online faster than it gave me answers. Waited 5 min for it to reply. Actually had to send a message to wake it up. Update: trying to setup “spotlight cam battery” but because of the live view issue above. Don’t know what it is but motion is working but live view can’t? Is there anyone from ring that can help? Assistance is lacking, main feature of device doesn’t work. Rating drop and almost ready to send back..JuanB001300Version: 3.14.1

Only works intermittentlyWhen I first got my cameras and downloaded the Ring app, everything seem to work really well. I could view any of my cameras, see my live views, got plenty of notifications, etc. over time however, the app has become less and less reliable. In fact, at this point, 5.7 0.0 doesn't even work at all. I can't even sign in. When I try to sign in, it just opens a page that says "406 not acceptable" the only reason I had to sign in was because I had to reinstall the app, because I cannot view video on the app at all. I get constant motion detection notifications, but I cannot view any of the videos, and I cannot view the live view. It works perfectly fine on my desktop. All my cameras are working, they all have current firmware. They are properly connected to my Internet. it appears that it is just the app that does not want to work. I have uninstalled it and reinstalled it multiple times, sometimes it installs fine and basic functions work like being able to sign in, while other functions continue to not work, like viewing video. When I cannot view the video I attempt to reinstall, and get an app that won't even sign in. I am getting rid of all my dysfunctional Ring equipment and getting a better system. would not recommend the ring system..Heli-AV8RVersion: 5.70.0

App can't handle doorbell changesI bought the ring doorbell and it worked good for about 5 months then problems. They switched out my doorbell but the app won't allow me to delete videos from the old doorbell. When I try to delete them it asks me to login again. I was told the next app update would fix this but there have been a couple since then without a fix. Also the company can see your battery status even if your doorbell is hard wired but you can only see battery status if it's not hard wired. Again I was told this feature was inadvertently removed and would be added back in the next update. No such luck so far. App needs some work in my opinion. There are better doorbells out there and when this one dies I will switch. The neighborhood feature places me in a city I have never lived at. I have talked to tech support and they know it’s an issue but two more updates later and still it isn’t fixed. Last is the doorbell “shows motion alert” at 3:47 every morning. Once again I was told they know about this bug but several updates later and it still is alerting me in the middle of the night to “motion” that doesn’t exist. What does tech support say? They will “eventually” fix it but in the mean time setup a time in the app that you don’t receive alerts. That defeats the purpose of having the door bell. So basically tech support hasn’t been any help at all..NREMTP3070Version: 4.1.18

Latest update is disaster!!!!Ever since the latest update was released video has been delayed. A person walks up to my door, the frame freezes. The camera is no longer recording the entire thing. It's pretty much only taking a snap shot. A get a motion alert and nothing is there because the camera is constantly freezing. I paid the yearly fee for video not pictures or nothing at all. Ring Pro is absolutely useless and like having no security feature at all if not doing what it was intended to do. I'm also glad to see I'm not the only one having this problem so support can't say it's on your end. Update: Almost a year later and this doorbell is still a disaster. It worked great for about three months and then the developers started rolling out updates and the thing hasn’t worked like it should since. I have been through four of these doorbells within a year. The last one just stopped working completely. I’m a software engineer for over 20 years and sometimes being on the phone with CS for over an hour can be insulting. The video stream is choppy and not consistent. I continue to get pixelated video and freezing. UPS rings the doorbell and the video shows the driver leaving in his truck. I just wish they would get these firmware updates right or allow clients to rollback. New hardware but the developers are constantly putting out new software updates that are obviously not ready..Credd0514Version: 3.14

Great marketing hype but no real “safety”1) Extremely clumsy app 2a) if you really start to think how the system works and if and when your SOS will reach police department, RING is no more than great marketing tool. 2b) from the time it detects motion/break-in, to the time it alerts you (by siren) and then you receive automated call from RING AND if ever the police is informed, few minutes have already lapses and you are already victim of crime. 2c) I have a panic button and I have no clue if it even works. I was told by agent the moment you press and hold for 3 seconds it will trigger authorities. 2d) none of above is documented anywhere and phone agents (in Asia) only make a guess 3) strongly suggest you purchase just device and do not purchase monitoring. It is lane 4) devices are dumb. For example, floodlight camera has two sensors. One for light and other for camera. They seem not in sync 5) by design it’s a dumb product. Google for RING videos and you will see people Jodi g face with hoodie or you see top of their head. 6) my ring door cam and floodlight camera look at same street and yet 20% times they record different stiff 7) often floodlight camera recording begins when the person that triggered motion has long gone 8) cannot fine tune notifications. People talk about random stuff and I get alerts midnight. I had to completely disable ALL notifications from RING.T-e-c-h-yVersion: 5.67.0

Application crashes and slow response of camerasI’ve been using the Ring application to manage and view my four Ring devices for several months now. I even pay for the Ring Protect plan and had intended to add a security system in addition to my current cameras. In the time I’ve been using the application I’ve had to reinstall the application over a dozen times because it will simply start crashing for no apparent reason. Two months ago I had a chat session with Ring support about the application crashes. They simply told me it was a known issue and that I would have to delete the application, reboot my phone and then re download it from the App Store. Which indeed does fix it for a time before it starts doing it again. In fact I just did that before writing this review! They made it sound like the application developers were actively working to fix the issue. Well I can report that 4-5 app updates later it’s still happening. I’m really questioning my decision to go all in with Ring for my home security needs and or if I will purchase any more Ring hardware. Aside from the crashes which are the most frustrating thing, the cameras often take a long time to bring up and if you get a motion activity alert forget viewing it immediately. They almost never come up in real time. You’re better off waiting a few minutes for the cloud upload and processing to finish. Every now and then you may get lucky and the camera will come up for a live view quickly but more often than not that simply doesn’t happen. I hope to see the application improve on the near future. As it stands today I couldn’t recommend any friends or family buy the product..TheBrknSystmVersion: 5.22.4

Love the hardware, app annoys.First let me say the app works well and is easy to set up. I like the neighborhood feature and the ease of integrating other Ring products. However, the app insists on being the most important thing going on. If you select banner notifications, they do not automatically disappear unless you do it manually. This becomes especially problematic when I am using my phone for directions and the banner blocks the next turn and how many miles until the next turn. If I’m driving and try to swipe up, oftentimes I accidentally tap the banner, which opens the app. Then I have to pick up my phone while driving and try to switch back to navigation before I miss my turn,and this happens all the time. I want banner notifications but not permanently. The other gripe I have is the audio notification. If you are talking on the phone and someone sets off the motion detector, it notifies you over your conversation and you miss everything that was just said. If someone God forbid rings the doorbell afterwards, you miss even more of the conversation. I’m in sales so it has hit me at a few crucial times. Me: “so what kind of budget are we working with?” Customer: “well we really like what we see so we desigMOTION DETECTED AT YOUR FRONT DOOR and I think we will be able to commit to DING DONG will that work? Annoying. Fix it please..1957DesotoVersion: 5.5

Wish I had more control over notificationsRing gives you surprisingly little control over notifications from cameras. For example, I have a wired camera in my office building and literally every time someone passes in front of it I get a motion alert. beyond shutting off notifications entirely, such as creating a schedule that ignores blocks of time, there’s no further control on how frequently I get notifications. So as an example, I can disable the camera during normal office hours, then I want it active in the off hours. But then, say a cleaner goes in, it would be great to get the first notification that someone has entered the office, but not continuously receiving them every 10 seconds there after. There should be a “cool down” period where it ignores additional motion for a selected period of time. And yes, I already have the motion sensitivity at the minimum possible setting . Weirdly this used to be a feature on the battery operated cameras, but for whatever reason it has gone on wired ones, for reasons beyond me. The irony here is I get inundated with so many notifications that I have to completely disable them either with snooze or motion schedules, which causes me to miss more stuff that I actually care about. But hey, at least ring systems are easy to set up!.HodgesHodges84Version: 5.85.0

Bug in MotionI get motion alerts at 21 minutes after the hour during the day and night (8:21pm, 2:21am, 3:21am, 6:21am, etc) from my Ring mailbox sensor when no motion occurs. This looks like a programming bug to me since the timing is so consistent. I have one of those super strong set in concrete mailboxes that doesn’t move a millimeter, so it is not blowing in the breeze, and the motion sensor is properly installed inside the mailbox (which has no bugs living inside). I also have a strong signal to the bridge which sits in a window facing the mailbox and the wire is sealed with a grommet so no moisture gets inside. I have reviewed the video footage and looked out the window when alerts occur and nothing is happening (I live at the end of a dead end road). There must be something happening in the device or bridge or Ring service on an hourly basis which is causing these invalid alerts. I have also tried to silence them at night (6pm to 6am) using the disable schedule feature, but that doesn’t seem to work either. In addition, all of the mailbox sensor functionality lives under the “lights” section in Ring, which doesn’t make any sense…it should show up with the other motion alerts from my doorbell which also cause the camera to record any activity, not be buried under the lights section where no one will look for them. Ring missed the ball with this one..SpeleoWormVersion: 5.48.2

Not sure it’s worth the moneyI have the ring cameras all over my property and i have the app and constantly monitor my property. the camera batteries i have to change them almost daily and they don’t keep a charge. i even stopped using the quick chargers because that seems to be a weaker charge and i can get almost 2 days now that the batter is 5 months old instead of one day if i plug into wall. it’s nice to have cameras but beware you better store all feeds you want to keep because you can not access your old feed if ever want to go back to review something nope all video is gone???? i don’t like that i want to decide if i want to keep something for whatever reason i want to keep till i say get rid of it. there is no kind of system for you to clean up an image or store or magnify “zoom” or anything like that. for the money you have to put out for the cameras and then monthly app just so i can monitor the cameras isn’t worth it. i could of gotten cheaper and nicer quality cameras with a way to store monitor and keep till i want to be rid of video for much cheaper just saying. the doorbells are much nicer and a wider range of viewing then the cameras i have 3 doorbells and that sees almost 3 side or 3/4’s of my peoplety the other cameras are on the same areas and see much less!!! so i’d go just with doorbells to be honest better quality camera.! wish i could edit, save, zoom and or clean up images as the quality just isn’t there. your not gonna know who did or be able to identify them unless you know the person well. can’t even see a lic plate if a car was to pull up and pirate ur packages you’ll just see it happen and still know nothing. there is better out there for the money.Stitch DabberVersion: 5.55.0

GarbageThis app sounds nice and offers a few options but i dont like the live feed along with other things. I dont know if its because i live in a cold climate zone with snow in my area, but i have the absolute worst reception when trying to view my live feed. I invested in the chime because without it the doorbell would constantly disconnect from the wifi and id have to manually open the doorbell hardware to reconnect it to the software application. After investing more money into the chime, my wifi connection no longer disconnects but the live video feed is choppy as all can get. I have fiber optic internet and never have a problem with any of my devices, ONLY the ring doorbell. I hate the quality i get for how much money i put into this system. Plus if u want to view the videos later to maybe share them u have to pay an annual fee. I dont like this system and will probably get a different brand next time. Oh yea, the police have access to your cameras without u knowing about it, to turn that off u have to select the option to not let them use ure device. Something like this should be illegal without the owner being actively aware that they can be taken advantage of without the need for their consent. I am strongly disappointed with the quality that ring provides!.Captian nonameVersion: 5.49.0

Great idea, needs serious refinementI’ve been using the ring alarm system and doorbell for about 6 months now and I’ve gotta day, not super impressed with the system overall. I bought it because I loved the idea of being able to arm and disarm from my phone as well as being able see what was going on at my front door. First off, I add numerous instances of the app notifying me of losing power and regaining power to the base unit. Sometimes north of 100 alerts of this. I would have to turn off alerts for the app otherwise my phone would be constantly vibrating. I talked to support and apparently this was because the base unit got stuck on an update. Had to leave the device hardwired to the network for four hours to get it updated. This fixed that problem, but there were others. The mobile app. How cool is it to be able to arm your alarm system via your phone?? It would be cool if the app worked. A quarter of the time my system is “offline” and I need to retry which means closing the app and reopening. Half the time it takes two plus minutes to arm or disarm because the app isn’t registering the status and I have to quit and reopen the app, sometimes four or five times, before I can actually change the status of the system. Then, if I’m lucky, the last quarter of the time it actually works as expected. Also with the mobile app, why does it have to turn off the audio for any other app that is playing audio on my phone if I open the app to arm or disarm my system? I don’t need audio to do that and it’s really annoying. Would recommend folks looking for a modern day alarm system go elsewhere..Marvin.CPUVersion: 5.11.0

Used to love it... not any moreI got my Ring a couple years ago and it was not perfect, but pretty decent. Now it seems with every few updates, they change something useful to not useful. For example, it used to tell you which of your two batteries—right or left—was dead so you knew which one to grab. Now it tells you battery 1 or 2–but the graphic shows the opposite of which number it should be. So it says “battery 1” but the graphic shows the one on the right. So now I have to guess which one to take out and if I’m wrong, then I have no working camera in the meantime. And it wouldn’t be such a big deal, except that it takes so long for it to reconnect once I take out the battery and close it back up. Also, why they took out the time bar at the bottom of the videos makes zero sense. That made it easier and faster to slide through each video and now if you want to do that, you have maybe two seconds to get your finger to the right spot and then you have to retap the screen to bring it up and try again. If you have dozens of videos to look through, this takes up too much time and is very frustrating. Who on their team keeps thinking up how to ruin a decent product? I guess it’s time to shop for a different system..TdogindahouseVersion: 5.54.1

You don’t get what you paid for!Only have one camera so used Basic plan. Basic when I signed was a reasonable price and had a feature where I could arm and disarm camera from my phone. I set the camera on when I locked the door outside my apartment or set when I am at work if I forgot. 1 month from my renewal date feature no longer works. In order to have that feature for 1 camera cost went from $4.99 to $10 a month. Camera is on all the time now unless you snooze feature or shut camera screen. I really don’t want videos of me randomly walking in and out of my kitchen or having to remember to open and shut camera door. It is REALLY DISCONCERTING to think your camera is off and get a notification on your watch that your camera has detected a person in your apartment and wonder WHO turned it on because you had it set on DISARMED. It really is frustrating to pay for a year of features you expected to have only to then have them TAKEN AWAY prior to your year being up and then being told if you want those features back for 1 camera the cost has DOUBLED!!!!! Who is to say RING isn’t going to decide 6 months from now the features you expect to have for a year suddenly cost more or doubling the cost again next year. I’m going to try and find a more trustworthy security option..ShamrockpVersion: 5.77.0

Bring back the older time line viewEveryone in this family hates the now fixed new time line view. It was great when you could chose but now the app just sucks. Sorry Ring you got this totally wrong. The amount of times also this app is “refreshed” is way to much to fix minor bugs when the real bug they need to fix is the big lag in time between th actual ring and the app then the door bell ringing. I have the pro and that in my opinion should be professional with little latency. My door bell rings much later and I have fantastic internet speeds. That and the new direction of this timeline leaves me with little to like about the direction Ring is taking..GeekatVersion: 5.21.0

App and device have become very unreliable.The app isn’t consistent (likely the device). Sometimes it connects to the camera, sometimes it doesn’t. I have tried changing routers, resetting device, uninstalling app. Very frustrated..McFunzVersion: 3.12.2

Room for improvementThey have introduced 2 step verification and that’s fine but the app itself is mighty sluggish in connecting, so that by the time you are eventually connected and blessed with the LIVE VIEW, the person outside your door has already left.Vibes mcideazVersion: 5.35.0

Read the reviews pleaseRing please read the reviews on the app. It needs a lot of improvements. Slow camera loading, laggy, crashing...so many things need to improve..Fuji s5Version: 5.22.5

So many issuesWhether it’s the door sensors not working properly or the base station now not connecting to the wifi, which it initially did for months, Ring has been pretty frustrating and high maintenance to use. Be sure to do your homework if you want to use their alarm system..Brock55555Version: 5.90.2

Waste of money (for me)Bought the Spotlight Cam Battery, downloaded the app, signed in and then boom. I can’t use the stupid thing because I need a cellphone to get two factor authentication. Sorry. Not going to get one. This is really troubling because the trend is that one day soon you won’t be able to live without a smartphone. Appalling and disgusting. You can take your Ring and shove it….Walker_evansVersion: 5.52.1

Constant streaming errorsNot sure what is going on. But over the last 3-4 month I have had constant streaming errors. It simply won’t connect anymore. However it does say the camera is connected to the wifi and speed is good. I also have made no changes to the wifi that could have caused this problem. So that leads me to believe it is on your server side..BitpowerVersion: 5.27.1

So slow it’s almost uselessSo slow it’s almost useless. If there is motion at front door or other cameras it takes so long to load. Also sometimes it doesn’t even load. I know it is not my wifi because the Rssi on all camera is below 45 and I get more than 80 mbps download speed where each cam is. I thought I bought quality cameras for around $300 per camera. And $14 for cloud recording. RING YOU HAVE TO FIX THIS..Do204Version: 5.27.1

Way too slowThe time it takes the app to open and actually get to live feed when there is somebody at your door is unreal. By the time it actually loads up the camera, whatever you wanted to see is gone. And then there is the option to view a clip of the motion afterwards... however half the time the app will not let me open it. I would definitely choose a different make/model/manufacturer if I were going to buy a doorbell camera. This one is incredibly slow and almost useless. I would also like to point out that I have a new iPhone, it is only a month out and one of the ones released just this past fall. My phone is not the problem. The app is..Jdnwk bsmalchnf 2749)94Version: 5.25.0

So slow it’s uselessPlease change your slogan to ‘Always home... with a short five minute delay👍.’.Wizard.VVersion: 5.22.5

Missed eventsAt times the ring does not capture movement in front of home yet catches vehicles going by about 300 ft from device.Ronnie BejoneVersion: 5.101.0

Video ReviewIs it asking too much to be able to see who is at my door 5 minutes after the motion detector is triggered?.LarryGeo69Version: 5.100.1

UselessSometimes works but most times not. Especially if you don’t subscribe and don’t send money Can’t leave review unless you can find a nickname not taken Maybe if I left 5 stars it might except it.Boba DougVersion: 5.92.0

Live view brokenLive view just keeps spinning and doesn’t work. Broke few days ago, tried everything like rebooting etc but nothing works..Kk9870987Version: 5.91.1

High maintenanceThe camera is offline more than online. I live in Ontario where cell service is a joke. But this device craps out more than any other device in our home. It’s off now. I’m paying for dead air..Travel perspectivesVersion: 5.91.1

Worst appI have never written a review for an app in 10+ years but had to write one just to say how bad this one is. Given that I pay annually to use it, I can’t believe how laggy, slow, and unreliable it is. It crashes more than it actually works..Mal_1230Version: 5.91.0

Ring door bellHasn’t worked from day one another scam company it’s your problem not yours.BELLG58Version: 5.90.2

Notification badgesPlease bring back notification badges in app. This new update is awful..TaramewVersion: 5.80.0

Don’t ever buy ringThis is the worst app and product. I pay for videos and have the plan but it always gets disconnected despite a good internet connection and voltage. And it doesn’t connect back to the internet. Do yourself a favour and stay away!!.Lemont00zersVersion: 5.78.0

It hangs fix itFix the software.NitenessVersion: 5.51.0

Hit or miss? No, it’s a miss or miss1 out of 10 times I can see who is at the door. The rest is streaming error. Such a waste of time and money 👎🏼.Achillias7Version: 5.50.2

GarbageRing motion light lasted less tyan 1.5 years and quit working, light just flashes continuously…do not buy..Guitarz99Version: 5.50.2

Horrendous supportI’m shocked by how low is the support level at this company. Avoid to be sucked in this mess of company. The hardware has a good quality but if you have to call for support then good luck..ClonyxlroVersion: 5.49.0

UnreliableWhen ring works it is great but more often than not it doesn’t work. Invest in something you can rely on..SunnapsVersion: 5.49.0

Remove Timeline featureDisappointed in being forced to use the timeline “feature”. Makes it slower to get to alerts, and slows down the app in general. A terrible and unintuitive part of the app that appears bolted on after the fact. Nothing makes me want to purchase products less than the removal of existing choices in favor of forced annoyance. Give the user the choice of turning it off. It makes the app so slow now and I have missed people coming to the door, by the time the doorbell View opens they are walking away..SureshootsVersion: 5.49.0

Always glitchesFor a security app it’s ridiculous that it’s always glitching. I have had it for a year and find it so stressful why it takes ages to load when I click live or when it won’t refresh the feeds and I have to click it. @Ring you see there are so many complaints and yet make no effort to fix this. It’s absurd that I pay yearly for this.Openhead17Version: 5.47.0

Changing systemsGiven the fact that you charge a monthly payment to use this atrocious app is absolutely insane. It works at best 3/10 times. No more ring! Garbage!!!!.Mehrad_tVersion: 5.47.0

Doesn’t WorkThis app doesn’t work like it once did. Disappointing. The WiFi connection is fine, the internet is fine… the settings are correct and have been adjusted numerous times… but most of the time the ring does not turn on to record. Someone can be standing or walking by right in front of it and it doesn’t turn on to record. What good is that? And it takes way too long to activate the camera when you do it manually. What a waste of money..Anon7351Version: 5.47.0

Terribly slowThe ring app is too slow to be useful in any sense! Also their units are over priced! The „security“ sign in process is simply stupid! Buy pne that directly downloads onto sd-cards or your computer! Ring is just a money gran!.RC3hkrVersion: 5.46.0

Fire the developers….…. Worst app I’ve ever tried to set up! One frustrating nonsensical message after another. Everything is gine st my end but endless error messages at every stage if this app. JUNK. Technical support phone numbers are just as bad. Canadian number simply disconnected on multiple attempts to get help. This is how much they value our business I guess. Very disappointed in Ring overall. Planning to return the whole thing even with it already installed. If it wasn’t, it would be on its way back already!.JeffjhghjjVersion: 5.46.0

Streaming errorSince the last update, can no longer connect with my phone or iPad. Was always a slow connection but now nothing. Reset my network equipment made no difference, doorbell is useless. Could have bought a complete security system with motion sensor for half again as much and been much happier! Recommend to avoid this junk.OptikviewerVersion: 5.46.0

BrokenWas working just fine until this most recent update. No takes for ever to connect to live view and for all recorded info. Kinda useless when you want to speak with a person at your front door. Come on fix it as it was not broken before the update!.SttamburVersion: 5.46.0

Older units, toss in the trash.I guess they built these $300-400 units to last only about three years. The Ring Pro older units loose the image quality with time and the Windows 10 Ring app is no longer supported by Ring. The software is slow with older iPhones. The older Ring Pro units do not work well with the latest software. The old units have very fuzzy images and Hangul all the time. Ring should compensate the customers with old units. 😟.BusterSierraVersion: 5.45.0

Can’t use it at all with my VPNLiterally won’t do anything but notify me of an event. Won’t load the video, can’t access any account settings, can’t access or change password or 2fa settings, can’t even access customer support through the app. Just keeps saying “not acceptable”. Sorry but having to disable one of my security features (my VPN), to use another (my security camera) is the only thing that’s not acceptable here. This is now officially the last Ring product I ever buy..4ndr3vv_Version: 5.45.0

HORRIBLEThe software designer is a Moron. Since he has no clue what he / she is doing. It says it needs a 2nd authentication and it sends you an email with instructions how to set up the previous step you were at “how to setup an authentication “. Morons.MossBoss121Version: 5.45.0

Live View not workingStrong wifi connect but not able to do live view since updates.Resound91Version: 5.45.0

Live feedCan’t go live feed since 6 of October.Donna ChampagneVersion: 5.44.0

Update has glitch: video always zoomed inThis new update has a glitch, in “live view mode” the image is normal and fully visible but when you play back a clip - it’s always a little “zoomed in” - you are unable to unzoom the image and see the whole image at once! you have to use your finger to scroll around the video to see the entire image and there’s no way to fully zoom out in playback mode. This is a glitch: please fix..ApgogVersion: 5.44.0

Constant Streaming ErrorsUsed to work well, now live view only works 50% of the time and says streaming error. Nothing wrong with connection, just bugs that have needed to be fixed for a long time. Save your money and buy another brand.WorkdsgonemadVersion: 5.44.0

Suddenly slowI have had the ring floodlight can for over a year, and it has been great. That was until recently, when I could no longer get the live view, and the device says the wi-fi signal is poor. Nothing has moved or changed, and even if I place my extender in the same room as the device, it still won’t show the live view. Something has happened with the latest update..RicV123Version: 5.43.0

Video is processing…Takes forever for the most recent event to be loaded. Almost 15 minutes after it happened. Wi-Fi signal is strong, hard wired camera. Just weak software..ShahshaVersion: 5.43.0

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