Ring - Always Home Customer Service

Ring - Always Home Positive Reviews

Ring is the answer to every mothers desire to have a doorbell that doesn’t wake a babyI have many ring products that all tie together seamlessly into this app. The video doorbell, new spotlight cam, stick up cam, and the brand new security system. My family, pets and I feel safe away on trips and feel like we have a great prevention from break ins. With the low cost of the video storage for all of our video devices I am always aware of what goes on in or around my house at all times. I feel secure and never have any issues setting up, connecting or using their devices. They all integrate wonderfully and I could not be happier. I have recommended to many friends and family members to get just a ring video doorbell. As a new mom with dogs it was hard when anytime someone rang, packages, whatever, our dogs would wake our baby. Now with Chime, I set a tone that doesn’t illicit barking and am aware when anyone is at the door or rings the doorbell. The motion detection is amazing and really easy to customize to not get everyone hat walks by, or you can if that’s what you want. Absolutely love this company and their products. Every time they come up with something new I’m pleased with how well thought out it is and how well it integrates..Huynh Family iTunesVersion: 3.14.1

Motion zones: BIG STEP backwards!!!First, I want to say that I have been a fan of Ring for 3 years. In fact, I have recommended Ring over other systems to friends and family many times. I have multiple AC powered only flood cams and doorbell cams around my property. I have AC only cams because of the detail and flexibility in the configuration of multiple motion zones on these devices. However, in a recent update, they removed the Active checkbox that allowed for the selection of one of multiple zones defined on a cam. As a result, you must delete your other 2 motion zones when you need one of them active. Then, when you want them back, you must redefine them! Why is this an issue? Let’s say you have cams looking down on a basketball court. When the team is practicing, you do not need to record all activity. Instead, you just want the area/zone around the court protected by your camera system. If someone enters the zone, you want notified. Otherwise, no alerts. As someone who designs interfaces and software as a profession, I can tell you that this was an unforgivable decision. You need to think long before ever removing a powerful feature that has been inherent for years. For this reason, my experience with the app is now a frustrating experience. I have since stopped recommending Ring. I am now looking for another solution..Magnum6363Version: 5.37.1

Love and Hate ProductI love the concept of the product. The reviews about slow lag times are true. To make the cameras functional I have had to purchase two cameras per each location. For example I have a RingPro doorbell and a second camera facing 90 degrees off the other camera. One of the two cameras gets the intruder. I have the same set up for the driveway; two cameras at different locations. The cameras caught some fellow around 2 in the morning walking up into the driveway and trying the door handles of the locked cars. The RingPro extenders don’t have enough range. I have had to purchase a more powerful extender to get the speed and quality up on one of the cameras. The notification on the iPhone cannot be changed so the sound is like tinker bell. I have asked for a vibrate only notification but so far nothing. Bottom Line: don’t expect to purchase ONE camera and have everything work without problems. This product is still being developed. UPDATE: Ring keeps getting better...they have done away with the “tinkled bell” alert sound as the only alert sound and added voice alerts which are much better. Ring has also added a “snooze” function which will stop alerts up to 2 hours..HeilinerVersion: 4.1.15

Good technology that needs workI must say it is awesome knowing what is going on at home when your away. I gave this product only two stars initially because I have had numerous problems with it ever since I got it. I have had problems with WiFi connection, batteries and poor video quality or delayed play back when someone is either at the door or in my driveway. I contacted Ring support more than I can count and every time I did the same trouble shooting that never fixes the problems, you would be better off getting something that actually works, I am taking it down and replacing it with something that works. I may consider using Ring again when all the problems are fixed, until then better luck next time Update: After speaking with Sam from Ring headquarters, she did everything she could to help me. Sam offered a full refund for the products and stayed in touch even after I received my refund. Because of Sam, I may consider using Ring Cameras in the future. Sam know how to treat a customer and she made sure I was satisfied. I am updating my review to 5 stars because of the service Sam provided me with. This is what I call customer service, Thanks Sam..ChmsydVersion: 5.0.1

BAD UPDATEI love the concept of the Ring device and instant notifications triggered by motion or a doorbell ring. Unfortunately, this falls short when timing is critical. To only see the back of someone because of the delay in activation defeats the purpose of the device. Now for the recent update. I updated the app, as prompted, to ensure the best results for my security device. BIG MISTAKE!! All of my recordings were deleted! When I tried view even the most recent motion activation, I was able to receive the notification, but I had a message stating my plan was expired attached to every single notification (Motion, Live View and Doorbell). I spent an hour on the phone with customer service as my plan was not expired. The rep couldn’t explain what happened. On a whim, I deleted the app and reinstalled it, and tadah, everything came back. Ring People: if you are reading this, please correct whatever went wrong!!! I didn’t even know that my videos were deleted or that newer stuff was not being recorded until I went into the videos to delete the ones I didn’t want. This is potentially dangerous when homeowners think they are protected by surveillance and that surveillance fails from a flaw in the app without even knowing it until it is too late. Hopefully everything doesn’t get screwy again as I only discovered the issue today..FloridaNeighborVersion: 5.4.1

New idea, use AWS for motion taggingUse the power of amazons AWS to tag possible motion that sets off my cameras. Simply place a blue or red box around the item triggering the camera detection. Take a still of the video with the item triggering my motion detector and send that image as a notification on my iPhone. That way I can chose to open the app and view the video or see that it was my wife pulling into the driveway. It takes too long for me to move from the notification to the video, even on high speed WiFi with my iPhone XS Max. By the time I view the live video, the item setting off my motion detector may no longer be in frame. Then, I have to wait for the motion history to load the video to your servers in order to view. I spend a minute refreshing the list, all the while the item setting off my motion detector has moved to a new location. I love the cameras and the system overall, but the time delay from notification to viewing my camera feed is too slow and cumbersome. This eventually causes me to pass on viewing some motions. If it happens to me, then I know it happens to others. One day my lack of motivation is going to cause harm and render your services null, the whole reason I’ve paid for cameras and video storage in the first place..SircoffeeVersion: 5.7

Floodlight Cam needs more control of lightsI own both a ring doorbell and a ring floodlight cam. Overall I am pleased with both. The cameras are excellent, day and night. The motion sensing is almost perfect (but occasionally does miss activity). Notifications are almost immediate (most of the time). I purchased the Floodlight cam to replace a motion sensing fixture that had a photocell for dusk to dawn operation year round at 50% intensity until it detected motion, then 100% intensity until no longer detecting motion. This was a great product that worked well. The ring floodlight cam was advertised to have a dusk to dawn feature but all I can find is to set specific on/off times, even though dusk and dawn change throughout the year. I have yet to find a way to program the lights to come on at dusk and off at dawn regardless of time of year. FAQ said that although dimmability was not available yet it would be offered in a later update. When I purchased the floodlight cam I was promised by the ring rep that it would be an available feature soon. I’m still waiting for the dimmer feature. I’ve tried to leave the lights on all night but my neighbors say it is too bright and shines in their windows. Please update the app with both the dawn to dusk feature and the dimmer feature as promised. Then I will be pleased to give 5 stars..MDK1705Version: 4.0.2

Newest updateEither something happened with the new update or idk what. I’ve been using my two spotlight cams for 9 months now. The doorbell for 20 months. I have a Wasserstein solar panel hooked up to one spotlight cam. The battery stopped charging two weeks ago. That’s another story. I haven’t used these cameras in the cold yet. We had a few cold nights in the teens. I thought maybe it was the cold so I brought them all inside, charged batteries for over 12 hours. Even tho the website says operating temp is like 4°. But that’s the operating temp or the DEVICE. I’m wondering what the operating temp of the BATTERIES are. Installed everything again. Solar panel still not charging battery. (I’ll deal with Wasserstein later). In all three products the video is choppy and pixelating and slow. I cannot touch the screen to dismiss the onscreen controls. Nothing has changed in my WiFi settings. The router is in the same spot it’s been for four years. This seems to have started after the recent update. I have 4 stars because while they do what I mostly want there is a LOT of room for improvement. If I could install a real security system I would but I rent and can’t be drilling holes into the house or the walls or floors for wires. Please check into this..Fallen_AnjelVersion: 5.21.0

Version 5.42.0 is TerribleThe latest update from Ring made all my cameras go haywire. Firstly they make it so the cameras are defaulted to be viewed in portrait mode. However when you have floodlight cameras with the convenient wide view that it has it’s completely USELESS if you have to view it in portrait mode and slide from side to side to see the entire view of the camera. When you’re viewing live you can easily switch to landscape mode and see the entire view same as the last version of the app. However when you view an event (probably most important) you have to view it in portrait mode to get the entire view of the camera. If you switch to landscape mode it will automatically zoom in and cut off a large portion of the cameras viewing angel. Why they did this? No idea. Floodlight cameras shouldn’t be optimized to be viewed on portrait mode that makes absolutely no sense. Also no setting changes are saving. I play around with each cameras setting and save out. Go back to the setting only to find that the changes were in fact never saved. PLEASE FIX!!!!!.IRoy_Version: 5.42.0

Love It!I’ve had my ring Video Doorbell installed almost 2 months. It’s been great! I live in a rural area and the only traffic I usually get are family members or deliveries. I had a digital doorbell prior to ring and although ring was simple to install, I apparently didn’t install ring correctly (because the doorbell no longer works), but I also have “Chime” and prefer Chime over the digital doorbell any day! I also love seeing pictures/comments from the neighbors with ring (there seem to be a lot of us) - ring makes a great neighborhood watch. I have two very small complaints (which is why I scored it a 4 and not a 5): I thought with power the battery would last a long time without requiring a charge. It lasted almost 2 months. The bright side is that I was sent an email warning me about the battery requiring a charge and the battery took seconds to remove/replace to charge it. My second complaint is that activation is supposed to be triggered by infrared activity and not motion, yet when it’s windy, ring goes off a lot. I could have gnats or something flying by, but I never see anything in the video. Overall - I love ring and think it’s a great product and am exploring other products in the ring family..TddmoreVersion: 5.4.1

Works wellHi, I have a ring spotlight wired. After reading tons of reviews it seems that most issues are caused by battery powered cameras. I did find out after that even the wired isn’t truly wired and has a battery. Regardless, I get really good video quality, the motion works 95% of the time, and as long as you set your settings for motion to say second bar over from left I haven’t had any problems. Also don’t set motion zone to the road or every car is gonna trigger it and drain battery. I would like to see an option for video quality in playback for when I’m not on WiFi. It’s just about impossible for me to watch a video otherwise. Possibly could add scrollable timeline pictures so we don’t have to watch the video and save data. The new live view feature I do not like. Maybe I haven’t had a chance to use it much but old one is much less complicated. Should have had some helpful emoji descriptions or similar over new buttons to help people understand better. Also when live viewing from new video feature I get awful feedback noise which isn’t very discreet. I had a squawk from time to time before but now every time so yeah I turned that part off. Was super easy to install as well. Thanks.XxlxtlVersion: 5.14.1

Spotlight and doorbellI have both a spotlight cam and a doorbell cam. Both have issues picking up cars. Always the same box truck or fire truck, it’s consistent at least... the spot light cam has more customization in regards to the customizable area that you can set where it picks up motion. The doorbell cam is too simple and not customizable enough which is weird because naturally that’s where more vehicle movement will be.. the flood light cam was worth every penny even though I can only use on about 25% sensitive due to said issues, it still picks up everything I need. The doorbell cam I’ve actually considered removing other then it offers one simple function, when someone rings I can talk to them. Other then that I’ve turned it’s sensitivity all the way down on the doorbell, I don’t need to know every time a box truck or the mail man goes by. All in all the floodlight cam is worth the money! The doorbell would probably be worth it if you lived in a quit neighborhood will low traffic. I would also love if the loading time to get into the camera after it spots motion would speed up, sometimes it takes up to 30+ seconds before my view of the live footage is available. Add more functionality to doorbell cam, speed up connection times and I’d give 5 stars..DustyJayVersion: 5.11.2

Not sure,mixed feelingsI started with the flood light cam. I like it most of the time. The camera is good on the videos when you go back to view, but this is my issue. The live view is not great, in & out, stalls, video drags. Also, at night the alerts go off constantly on some evenings. When i view, there is absolutely nothing there. I have it on the least sensitivity (people only), yet still goes off all the time, especially when it rains. Then I have the original video doorbell. I hate that thing. Battery is dead after a week with almost no use, but i could live with that if it worked properly. Works maybe 10% of the time. Most of the time I get a black screen on the videos. It is installed properly, Has good connection. Yet I’ll get an alert and when I view the video, yep just a total black screen throughout the entire video. Now let me end with saying there is nothing wrong my connectivity. I have very good speed (pay for the highest my cable company offers), and the app shows good connectivity. I wanted to get others for my side/back, but very hesitant. I also like that they now have the home security, but again very hesitant. The 3 starts is because the floodlight is not horrid, but if i was rating the doorbell, would be 1 star (negative if it allowed).DJSinMAVersion: 5.4

It’s OK for a battery operated cameraThe app was doing fine until the last update. Something is wrong with the motion schedule part. I had to disable my schedules because the app was getting it all wrong. For instance if I had a motion schedule to disable motion alerts between 6am-12pm the motion alerts would stop before 6am. In fact they would probably never turn on if I didn’t delete all the schedules. So now I just manually turn motion on and off until there’s a fix. Everyone seems to be having problems since the latest update. UPDATE: I got help from their support team. What I did and I believe it worked was delete the app. Reboot the phone and then installed the app again. So video alerts are working fine and since I got my RSSI to about-42 it works really good. Another update: ok I’ve got the same problem again. The schedules seemed to work until a certain day. Like one other review said it seems that days are off. So if you schedule your device to not alert you on a certain day it will likely turn off the day before you had it scheduled. So until they fix this I will have to not use the scheduled alerts. If you have this problem you will need to delete the app. Restart your phone and reinstall the app. And don’t use the schedules..Chuck DTVersion: 5.15.1

Ring Doorbell Garage Floodlight, Camera SecurityI have the whole Ring Security System. I have been satisfied with the operation it provides for my home. The only reason I can only give four stars is it goes off the line too much to suit me. When it does, for my garage I have to pull out the 15’ ladder climb up, scan the barcode and reset it by trying to locate the recessed button. This is a pain in the A_ _ for me, for I am 80 years old and do not need to be climbing ladders. Second, I have to go to the doorbell, remove the cover and reset that button too. It is not that easy to get off. When I call for Tech Support sometimes, I must admit, they are quick to response, but it takes them awhile to talk me through everything, or if that isn’t the problem take forever to trouble shoot with level one. Finally when they transfer me to level two, in no time the problem is solved. They are courteous and patent, but I do believe the system does heeded some update patches to prevent this. All and all for the total price I paid for the system beat every other security company I contacted. I do intend to remain with Ring, for I feel secure with their products..Jstarks3091Version: 5.47.0

Worse, not better. Absolutely!When I first got Ring it was the best thing I’ve ever bought. It was perfect and amazing, and always worked. Now, i think more users have overwhelmed the website, and the developers. I’ve spent hours on the phone with Ring support, who are very helpful, but the problems I’m having an not be fixed by phone support. I’m getting forced logouts constantly, which is not good when you need to answer an alarm. Then, recently, when I tried to exercise options during viewing, which you are supposed to be able to do, it started eliminating a whole series of videos, or freezing them. These are glitches that need to be fixed by developers, but I’ve been waiting a couple of months, already, and these issues still exist. I think they need new, or more developers, and deal better with expansion of their client base. Very recently, another “quirk” is now occurring: when I try to answer an event, Ring won’t let me see it; it’s just added to the dashboard. You can see it eventually, which obviously is not the point. I also want to say that, with all it’s faults, Ring does let me sleep better at night. And it is still an amazing creation..Merlin magic manVersion: 5.1.1

Navigating app and notification settings is so difficultI’m overall happy with my ring but navigating the various notification and motion settings in the app is so difficult and not user friendly. To begin—this is coming from someone who’s generally tech savvy. There are various different locations to find various different notification specifications and selections as well as motion settings and motion notification settings. it took me so long just to find where I can change which notifications have a sound alert or not. Then I have to go to a completely different place to find which motion settings I want notifications for. Another place to find how frequently i want them and the sensitivity of motion capturing. It’s so hard to maneuver and I also feel like it doesn’t allow you to get detailed with what kinds of motion settings and notifications you want. I think there should be an easier user experience with device and notif settings that’s more common sense to navigate than the current layout. It also ends recording too soon after it detects motion and I can’t even find the notification setting on how to change that, lol cuz it’s so difficult..Jojojomo9Version: 5.55.0

Love it.I love my Ring. The only thing I would like in the next update is the ability to schedule to disable certain motion zones rather than all of them at once. My street gets a lot of traffic during the day so my alerts are constantly going off. I have 3 zones (street, directly on my driveway, and then another with a tree that is always setting off my alerts with the wind). I would like to be able to disable the tree all together and the street part of my zones during the day but have it on at night for security reasons. My doorbell has almost my neighbors entire yard with kids constantly running around. I would like to disable that during the day then on at night. I hope Ring considers this in their next update! Other than that, no problems at all. I do notice my phone takes longer to pop up after motion is detected than my iPad does. My tablets come up almost immediately whereas my phone takes a good 20 seconds. Doesn’t seem long, but it is when you’re trying to check what is going on outside. I’m assuming it’s my phone since the other devices are fine. 🤷‍♀️ I have the Ring Doorbell Pro and Wired Spotlight Cam..ShiestyhoVersion: 5.8.1

$100 for this? Are you serious.When I first downloaded the app and saw it was at a 3/5 stars I was a bit surprised but now I know why so many people are complaining. - Iv recently bought the Ring doorbell and I get notifications like crazy. Every couple of minutes or so I get notifications saying “There is motion at your front door” I check and nothing is there. This happens several times throughout the day. In the past 3 days Iv gotten 70+ notifications saying there is motion when there is absolutely nothing. I check every single notification because now I can’t rely on Ring if there actually someone at my door or not. - Second when there actually is someone at my door I don’t get notifications? Iv recently asked my aunt to take care of my dog while I am away. She comes in and out of the house several times a day and only once I got a notification saying there is someone at my door. When I received a notification it was after she went to check on my dog. I even had to ask her if that was her car in the driveway because like I said before it doesn’t give me notifications when she is actually there. What’s the point of paying hundreds of dollars to secure my home when it doesn’t work?.BuzzFeedFakeVersion: 5.16.1

Not always dependableI have been a great fan of the ring doorbell however it is really annoying me to the point of wanting to pull it out and replace it. The history is so sporadic i cannot depend on it! It always seems to not hold the history when i need it most. I have reinstalled the app, reset the doorbell, reset the internet, turned on and off the settings. It works for a day and then goes back to no history. Also, my doorbell has started talking letting people know it’s recording. THIS IS SO ANNOYING!! I googled the problem and thought found the setting and turned it off. Still does it. My kids are now even afraid of the doorbell. So weird. I had to completely turn off notifications. I cant figure out what all the little motion buttons are in the settings. They were all green and i slid them all to off then tried to figure out if that would shut off this feature. No description if what these do when they are on or off. I had to turn them all off to get it to stop. Now i get no notifications. Then why have it??? Please fix these bugs. We actually install these for customers. I will not recommend any longer. Sad I used to love it..D. LenVersion: 5.49.0

Wonderful concept! Just one quirk...The app is very intuitive and works just the way I need it too (with the exception of some people posting things that aren’t a security concern [one person posted a video of it snowing in my city two years ago because it was pretty... Really?]). The only problem is when I go to look at either my floodlight camera or my doorbell camera from a notification that I get on my iPhone, it never works... the app never gets to showing the actual video of the camera in question. It stays on a loading screen with a blurred image of something recorded on the camera previously. When I press the red “hang up” button (downwards facing phone symbol) and manually try to view the camera again, however, the camera works. This retry works 99.9% of the time. I don’t think it can be a coincidence. It now takes too long for me to view something potentially dangerous. I’m not sure if the problem is with the camera or the app, but because I can always view my camera the second time I try to open it, I’m going to blame the app. :-( So i can’t give this app more than a 3-star rating. Would definitely change this app rating to 5 stars if this were fixed, however!.Jakelee1993Version: 5.15.0

Thought it would be great. It’s good, not greatWe’ve been using Ring devices, and the app for about 1-1/2 years. We have multiple hardwired motion cams, and the video doorbell. Most of our doors and windows have no issue, but 1 door constantly requires new batteries. If they last one full month it’s shocking. This becomes annoying (and pricey!). This is been going on for at least one year. I’ll be reaching out shortly to see if perhaps it’s a defective device. As others have stated, connectivity is often poor. We have high-speed fiber Internet (speeds come up great on testing) along with a plume system. We also have ring’s extender. Still have trouble. Motion lights flicker. Annoying and can’t figure out why. Videos are good but if you’re trying to identify someone, good luck! Too grainy. Finally, the app doesn’t allow me to pause notifications for more than 4 hours at a time (iPhone). This is quite annoying. There’s often activity around our home that is caused by family, friends, workers, etc. for an entire day. Why can’t I pause for 24 hours if I choose to? It’s the combination of these things that earned Ring only a three star review versus five stars..RobbyLeeRoseVersion: 5.50.0

Pretty good, just a little slowIt is slow to connect, and display the video feed. I can understand Wi-Fi and internet connectivity might be a factor. It is also very slow to ring the app physical doorbell, even though mine is hard-wired. I think it may be set up not to ring the doorbell until connectivity is established. Sometimes, I just need the bell to ring as soon as guests press the button!.Kdp001Version: 5.10.1

SlowI have the ring doorbell, the app is way too slow at opening, when there is motion notification by the time the app opens the person has already left, same with live view. Way to slow, I'm using iPhone 5S, with no apps open to slow down my phone. I had to mention that cause manufactures always blame the users equipment to justify there faults. The app is slow and the app is slow and that's all there is to it..Ashmead1Version: 3.12.1

Price increaseNot happy wit the recent 30% increase. Especially when the cost of living has gone up 6%. I smell greed, how do you justify this outrageous increase. I won’t be using this service any lounger after it takes effect. Dale.Lineguy1Version: 5.51.0

Npc’sKeep an eye out for open na noor guy🗿.NewfieGirlAlbertaWorldVersion: 5.60

View timeView time takes too long.Baileys87*•Version: 5.51.0

Newest update is terrible.Extremely glitchy since updating..B_baller00Version: 5.46.0

Really Flaky Paid Cloud ServiceThe app is fine for the parts that work. But time after time, attempting to view history results in the usual message about not having an internet connection. Their suggested help is awful - turn off cellular data, reboot phone or reinstall app, none of which work. I pay for this history and can't even access it on the app - seriously? I don't think the developers really understand what is going on and just try to guess at random 'fixes'. The app is the weakest part of the whole service and really has me second guessing if I want to renew with them for next year..Shadowy ManVersion: 5.45.0

Could be betterI find everything a little slow. By the time the doorbell rings and I hit notifications to the buffering of the video, I can’t remember a time there was a zippy experience. That said, I do enjoy using the app, I don’t like the way they tried to make you subscribe. Some features I would like to see is being able to talk to the person with my watch, and CarPlay support to be able to see who’s at the door when I’m driving thank you keep up the good work.PointShotVersion: 5.45.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.62.0

Ring - Always Home Negative Reviews

Please bring back Rapid RingThe Rapid Ring app has a notice that reads “ Rapid Ring's features are now part of the Ring app. This app is no longer supported.” The only features of Rapid Ring were to be such a small, streamlined, single-purpose app that it could open very quickly and load live feeds with extreme speed so as to be able to view live events immediately. The claim that those features are now a part of this app is an absolute lie. This app takes more than three times as long just to launch and then at least twice as long to load the live feed. It is often useless for monitoring things quickly, as the things that catch our attention are often long gone by the time this app manages to get everything pulled up. We live next to a busy street and sidewalk, so we have the perimeter of our motion zones set to avoid those areas so we aren’t inundated with needless recordings and notifications, however we sometimes hear heated arguments across the street or unidentifiable suspicious sounds that we’d like to see for peace of mind immediately, but this app can’t do that, which lowers the overall effectiveness of all Ring-based security setups… just something to be aware of if you’re considering a Ring camera system and are in a similar situation. Rapid Ring used to be extremely fast, but it stopped working altogether shortly after they stopped supporting it. Please bring it back. Btw, I’m on an iPhone 13 Pro Max, so it’s not an issue of hardware capability..MacappVersion: 5.57.1

Ring 2 not ready for prime timeI have a Ring 2 that’s almost worthless. I am receiving alerts but they’re several seconds delayed. My settings are set to be as fast and sensitive as possible. Same problem many other of your other customers complain about. I wish you would at least have the option of turning off the 10 minute timer that shuts down live view. Should be the customers decision to drain the battery in live view. That’s why I bought an extra battery. Also, one of the times I tried calling you I was given the option of making an appointment for you to call me back but you never did. And Kaitlyn@Ring, don’t bother to paste your typical reply telling me to email you because you’re so concerned. I’ve read your response back to other customers so many times that I’ve memorized it. Customers should realize if you have to paste that same cookie cutter reply addressing everyone’s concern then Ring and your customers have a really big problem. I’m connected to my 2.4 GHz network and hitting roughly 8Mbps at -53 dBm power. Being an engineer I realize that the business unit and marketing/sales have more say than the technical staff at most companies. The technical people rarely want to release the product before it’s ready but the business side always makes that happen which is why your commercials on TV are so great but your product has a lot to be desired. And you Kaitlyn, I’m not sure which side of the house you’re on but I hope they’re paying you well..581 FordVersion: 5.2.1

Ring Ring...Update; Smart Alerts is horrible, it will not always detect and alert you of a person & sometimes family will be in house before even getting alert. Suggest turning it off- it needs a major rework. Update; Now it says person is detected and by time I can view the video is just gone, like it never happen. I saw a person in the preview.. now I will never know what they was doing. Issues with Loading. Resolution is awful. I have certifications in networking, I am skilled in getting very good connections and fixing connection issues. With all of my skills there is still connection issues with the Ring. Sometimes it will not load at all, and then you hear a knock at the door- unable to see who it is or know if someone is trying to break in. I have the Ring Floodlight, Ring Doorbell, & Ring security Cameras. All of them have the same issues. This is not a problem with my connections, but with the devices. The resolution on these cameras are AWFUL! You can barely make out faces unless they are close and still, you cannot see license plates or car model etc. If I could do it over again I would go with a regular camera set-up, even though the installation would be difficult. To their credit other brands are just as bad- such as the Arlo etc. Buy nice or buy twice! The monthly fee is lowest around and the biggest benefit. Its better than nothing... but unreliable, and undependable..HcjfjfifufufVersion: 5.53.1.1

Can’t chime and stops working randomlyWe’ve had our Ring Pro for over two years and have intermittently had an issue where it would stop working right after someone rang the doorbell and wouldn’t work again until it was unplugged and plugged back in. This issue has been prevalent since a few months after we purchased. Any time I called customer service they would just have me run a reset and say it was working again and that there was nothing else they could do for me. Well finally a customer service person was unexpectedly helpful and had me do all sorts of tests to check how much power it was getting and come to find out it gets enough power, but there’s some sort of ‘fluke’ issue some of the doorbells have that prevent them from being able to operate all the time when the in-house chime is also activated. And wouldn’t it happen to be that we finally figured the cause of this problem out a few months after the warranty period expired. They were gracious enough to offer a discount on purchasing a new one, but if I didn’t want to buy another possibly faulty doorbell I would need to deactivate my internal chime, and just keep checking my app to see when it stops working so I can go home and perform another reset. I just got done with another reset because I realized today that my doorbell hasn’t worked for over a week. I would definitely not recommend this doorbell to anyone, and I will be searching for a replacement as soon as I finish posting this review..Km jailjljhVersion: 5.15.1

Gift from hellWe got a ring for Christmas last year and were so excited to set it up! It had always sounded like a nice idea to be able to check who was at the door and I park on the street in front of our house so I could keep an eye on that as well. I think the only time motion is detected is when I walk walk out the front door myself or if a car drives by. I’ve had deliveries arrive and people knock on the door and there’s no motion detected and no recording in sight. Luckily the doorbell function seems to work (unless the battery is dead which is every other week) and I’ll never know who is at the door because of all the connectivity issues and super long waiting times to load the feed (even after upgrading the internet several times). Our neighborhood has had several instances of car parts stolen and even a break in at our neighbors and of course every time the battery has either been dead, no connection during the time it occurred to record, or simply no motion detected. Don’t even get me started on the online community! I shared a video I did catch of a strange man taking pictures of my neighbors house (two days before the break in) and was repeatedly called stupid and a terrible person for not calling the police despite the first sentence of the post stating the police had already been called and this was a warning to others that saw him in the neighborhood. Save yourself the time, money, and frustration and keep it simple with a button and a battery..Upsettyspaghetti1101Version: 5.26.1

Write down your serial numbers!Ring does not keep your serial numbers in the app nor in your account. If your device is stolen and the police want the serial number, it is not easy to get. After searching all over the app and your account and you cannot find it you decide to search for a phone number to call Ring. When you finally get a human on the phone and you explain that your device was stolen and the detective needs the serial number and the human tries to tell you where to find the serial number in your stolen device, you about lose it. She finally got it for me. Then I asked about the report that I filed with Ring to try to get a replacement device, she found it supposedly. I never got ANY response from Ring after I sent it in. None. After I got off the phone with the rep I got a customer service survey AND the same email that I had gotten before on how to file the report about a stolen device. Why did I get this? Do I have to fill it out again? Just write down your serial numbers. With all of that said, I have to say that the app has gotten VERY SLOW. I used to love my Ring cameras over my Arlo ones. This has changed. The Arlo app is so much better and faster and you can easily flip through videos without closing one and opening the next or trying to keep a timeline from resetting to the end. Get it together Ring. I have 9 of your cameras and I will probably switch back to Arlo if you continue to slide..StewbabyqVersion: 5.38.1

Major Glitch in This AppThere is a major flaw in the Ring app for iPhones. Whenever I’m alerted of motion or the presence of a person in front of my Ring camera, the recorded video of the incident is visible but never available/clickable. I can see this most recent recording on the history page, but it won’t open, yet all of the other recordings can be opened and played. I then have to close out the app that I had just opened and access the recording after that. This is a waste of time that could be dangerous if someone were trespassing on my property and looking to break in. I even made sure to download the update for the app, yet this problem still persists consistently. What is the point of having a security camera if I have to twiddle my thumbs and jump through hoops to watch the video that alerted me of the presence of unexpected motion? Being alerted at 3 a.m. of motion and then having to open and close the app a couple of times before knowing what triggered the alert is nerve-wracking. This needs to be fixed ASAP. We spent a lot of money on three Ring cameras, which are only as good as the software that comes with them. I want to add that it takes forever to connect with the live view for one of my cameras, which makes that camera virtually worthless. I always have to walk to that side of the house and look out the window after receiving an alert about motion that was detected there..ProfessorofenglishVersion: 5.27.1

Connection error cannot load your locations. It’s been like this for a month. Ring can’t fixRing technical support has done nothing but make excuses for the past month. They refuse to refund my money for the monthly service they can’t supply. Refused to refund for the doorbells I purchased .they are not usable on their app Any longer . It reads the locations will not load. Bottom line they blocked me out of my account. But they continue to claim that it’s a bug in their system. I have spoken with several of their customer service reps. Each one has a different story and different line of BS. Appears they read off a 3 x 5 cards and have no clue what they’re really doing. Although based in the United States I still feel service is no better than what I get if you were calling overseas. My last two phone calls requesting supervisors were left on hold for over two hours. No one ever came on. Eventually I hung up . Very bad customer service. My first ring was original before they change their name. My current one is less than eight months old . The old one and new ones are still in service. We cannot access the system through any of the phones we own ,computers or iPads. With the lack of knowledge customer support has about their product in their inability to fix the problems. I would think very hard before purchasing any of their equipment. Also as a follow-up I am still waiting for return call for the last five days. Never came!!.Mark evens 601Version: 5.5

Updated review......Doesn’t always record.Update! Ring sent me a new ring doorbell as well as a chime extender. Very nice of them. However, now when my videos record, it’s just a black screen 2 out of 3 recordings. The videos that do actually record, some of them are basically just a frozen screen shot but no video. So I’m paying to keep these videos, that do me absolutely no good. I’ve been troubleshooting with an Ashlei O. But can’t figure it out. I’ve done everything she asked. I’ve sent her 6 emails since her email telling me what to try. She just won’t respond to me. It’s now been a week since I’ve heard from any one that can possibly help me. Not sure if they sent me a refurbished ring which is why it’s having issues. My internet connection is great. My router is in a good place. I have no idea. But a few of my clients that have come to my home this last week have asked about my ring doorbell. I’ll continue to tell them to stay far away until someone actually calls or emails me to figure out the broken replacement ring doorbell that they sent me. I’m not sure if I’m doing something wrong or if I have a defective ring doorbell. It will only occasionally alert me when someone comes to my front door. I had a group of kids, on my porch, leaving a derogatory comment spelled out in rocks, and it didn’t record them at all. I would’ve loved to see who that was. But it’ll record a car driving by on the street in front of me. Not really worth the money..LaciDRoyVersion: 4.1.15

Unreliable Security SystemMy husband and I have the Wireless Spotlight cameras. One on our front door for package thieves and one on our garage to watch over my car because we only have one garage. While the cameras come in handy in us keeping an eye on our packages while we aren't home, they're really good for nothing. They're inconveniently dysfunctional. The motion detector really isn't that great. There has been two incidents right in front of our driveway and the cameras caught nothing. One of our guest's car got broken into. When we looked back at the videos, it recorded cars driving by and all, but nothing of what happened. The front door camera captured a small glimpse of someone already walking right off so we have no idea if it was that person or not. So helpful, right? The other time, someone threw a glass bottle at our guest's car. Once again, nothing. I noticed that if there's continuous movement, the camera records the first 30 seconds and that's it. Basically, all it'll catch is someone walking up to your house and what they do is history. This makes Ring not a reliable security system at all. My biggest problem with the cameras is, sometimes the live video won't even load! And NO, it's not because of our wifi. We plan on getting rid of Ring for a security system that records 24 hours instead. If you are looking for some pros or special features of Ring cameras, that can be found on the product description..Love0905Version: 5.16.0

Good, but not as good as we thoughtWe like that we get the chimes straight to our phones and we can talk to people through the chimes. Motion is great. Live view only worked once for us and it was bad quality and kind of annoying that we can talk and see people clearly when the ring communicates to the phone but not when the phone communicates to the ring. Night vision is very over exposed. Faces are not recognizable. Sometimes motion activation is very late. Not all the time but that takes things down a notch on the trust factor. Battery also died after a week after charging. Thought it would be at least a couple months before we had to recharge. Might have to find a better option as we don’t have a doorbell wire so we have to rely on battery power. We’ll use it for a while before we make our decision but as of right now we’re just kind of happy with what we got. Btw the chat bot for troubleshooting is very slow. Found articles online faster than it gave me answers. Waited 5 min for it to reply. Actually had to send a message to wake it up. Update: trying to setup “spotlight cam battery” but because of the live view issue above. Don’t know what it is but motion is working but live view can’t? Is there anyone from ring that can help? Assistance is lacking, main feature of device doesn’t work. Rating drop and almost ready to send back..JuanB001300Version: 3.14.1

App can't handle doorbell changesI bought the ring doorbell and it worked good for about 5 months then problems. They switched out my doorbell but the app won't allow me to delete videos from the old doorbell. When I try to delete them it asks me to login again. I was told the next app update would fix this but there have been a couple since then without a fix. Also the company can see your battery status even if your doorbell is hard wired but you can only see battery status if it's not hard wired. Again I was told this feature was inadvertently removed and would be added back in the next update. No such luck so far. App needs some work in my opinion. There are better doorbells out there and when this one dies I will switch. The neighborhood feature places me in a city I have never lived at. I have talked to tech support and they know it’s an issue but two more updates later and still it isn’t fixed. Last is the doorbell “shows motion alert” at 3:47 every morning. Once again I was told they know about this bug but several updates later and it still is alerting me in the middle of the night to “motion” that doesn’t exist. What does tech support say? They will “eventually” fix it but in the mean time setup a time in the app that you don’t receive alerts. That defeats the purpose of having the door bell. So basically tech support hasn’t been any help at all..NREMTP3070Version: 4.1.18

Latest update is disaster!!!!Ever since the latest update was released video has been delayed. A person walks up to my door, the frame freezes. The camera is no longer recording the entire thing. It's pretty much only taking a snap shot. A get a motion alert and nothing is there because the camera is constantly freezing. I paid the yearly fee for video not pictures or nothing at all. Ring Pro is absolutely useless and like having no security feature at all if not doing what it was intended to do. I'm also glad to see I'm not the only one having this problem so support can't say it's on your end. Update: Almost a year later and this doorbell is still a disaster. It worked great for about three months and then the developers started rolling out updates and the thing hasn’t worked like it should since. I have been through four of these doorbells within a year. The last one just stopped working completely. I’m a software engineer for over 20 years and sometimes being on the phone with CS for over an hour can be insulting. The video stream is choppy and not consistent. I continue to get pixelated video and freezing. UPS rings the doorbell and the video shows the driver leaving in his truck. I just wish they would get these firmware updates right or allow clients to rollback. New hardware but the developers are constantly putting out new software updates that are obviously not ready..Credd0514Version: 3.14

Love the hardware, app annoys.First let me say the app works well and is easy to set up. I like the neighborhood feature and the ease of integrating other Ring products. However, the app insists on being the most important thing going on. If you select banner notifications, they do not automatically disappear unless you do it manually. This becomes especially problematic when I am using my phone for directions and the banner blocks the next turn and how many miles until the next turn. If I’m driving and try to swipe up, oftentimes I accidentally tap the banner, which opens the app. Then I have to pick up my phone while driving and try to switch back to navigation before I miss my turn,and this happens all the time. I want banner notifications but not permanently. The other gripe I have is the audio notification. If you are talking on the phone and someone sets off the motion detector, it notifies you over your conversation and you miss everything that was just said. If someone God forbid rings the doorbell afterwards, you miss even more of the conversation. I’m in sales so it has hit me at a few crucial times. Me: “so what kind of budget are we working with?” Customer: “well we really like what we see so we desigMOTION DETECTED AT YOUR FRONT DOOR and I think we will be able to commit to DING DONG will that work? Annoying. Fix it please..1957DesotoVersion: 5.5

Bug in MotionI get motion alerts at 21 minutes after the hour during the day and night (8:21pm, 2:21am, 3:21am, 6:21am, etc) from my Ring mailbox sensor when no motion occurs. This looks like a programming bug to me since the timing is so consistent. I have one of those super strong set in concrete mailboxes that doesn’t move a millimeter, so it is not blowing in the breeze, and the motion sensor is properly installed inside the mailbox (which has no bugs living inside). I also have a strong signal to the bridge which sits in a window facing the mailbox and the wire is sealed with a grommet so no moisture gets inside. I have reviewed the video footage and looked out the window when alerts occur and nothing is happening (I live at the end of a dead end road). There must be something happening in the device or bridge or Ring service on an hourly basis which is causing these invalid alerts. I have also tried to silence them at night (6pm to 6am) using the disable schedule feature, but that doesn’t seem to work either. In addition, all of the mailbox sensor functionality lives under the “lights” section in Ring, which doesn’t make any sense…it should show up with the other motion alerts from my doorbell which also cause the camera to record any activity, not be buried under the lights section where no one will look for them. Ring missed the ball with this one..SpeleoWormVersion: 5.48.2

Neighbors is HORRIBLE!UPDATE 2: What is going on with our cameras on Home screen? They don’t stay “in place” Every time I open the app they switch spots. Just leave them where we had it! ———— UPDATE: There have been more "I think I heard gunshots" posts so today I tried to help by posting about a free police scanner app. Did the Ring/Neighbors staff leave it up? NO I got an email that it wasn't related to a specific incident 🙄 It's related to MULTIPLE incidents of people not knowing if it's gunshots or just fireworks/ a car backfiring. But rather than let my post be there to potentially help people find a source to hear local police scanners Ring pulls it down. Oh but what did they post today? Advice on decorating safely almost a week AFTER Christmas! I'm done trying to contribute to this when they aren't making it helpful to anyone. ------------------------------ When I tried to post about an accident nearby it was pulled down but they let people post all the time for "I think I heard gunshots" with no details at all 🙄 Did you see anything? Call the police? Could it have been someone setting off fireworks or car trouble? (We confirmed one recently was) And the timing of posts is horrendous. I get notification today of 2 new posts. Yeah one is from the end of last month! Nearly 2 weeks ago! Someone needs to monitor this a LOT better..KRKappleVersion: 5.61.0

Used to love it... not any moreI got my Ring a couple years ago and it was not perfect, but pretty decent. Now it seems with every few updates, they change something useful to not useful. For example, it used to tell you which of your two batteries—right or left—was dead so you knew which one to grab. Now it tells you battery 1 or 2–but the graphic shows the opposite of which number it should be. So it says “battery 1” but the graphic shows the one on the right. So now I have to guess which one to take out and if I’m wrong, then I have no working camera in the meantime. And it wouldn’t be such a big deal, except that it takes so long for it to reconnect once I take out the battery and close it back up. Also, why they took out the time bar at the bottom of the videos makes zero sense. That made it easier and faster to slide through each video and now if you want to do that, you have maybe two seconds to get your finger to the right spot and then you have to retap the screen to bring it up and try again. If you have dozens of videos to look through, this takes up too much time and is very frustrating. Who on their team keeps thinking up how to ruin a decent product? I guess it’s time to shop for a different system..TdogindahouseVersion: 5.54.1

GarbageThis app sounds nice and offers a few options but i dont like the live feed along with other things. I dont know if its because i live in a cold climate zone with snow in my area, but i have the absolute worst reception when trying to view my live feed. I invested in the chime because without it the doorbell would constantly disconnect from the wifi and id have to manually open the doorbell hardware to reconnect it to the software application. After investing more money into the chime, my wifi connection no longer disconnects but the live video feed is choppy as all can get. I have fiber optic internet and never have a problem with any of my devices, ONLY the ring doorbell. I hate the quality i get for how much money i put into this system. Plus if u want to view the videos later to maybe share them u have to pay an annual fee. I dont like this system and will probably get a different brand next time. Oh yea, the police have access to your cameras without u knowing about it, to turn that off u have to select the option to not let them use ure device. Something like this should be illegal without the owner being actively aware that they can be taken advantage of without the need for their consent. I am strongly disappointed with the quality that ring provides!.Captian nonameVersion: 5.49.0

Ok here’s the real truth about “RING” products….First things first there commercials are definitely not how it works at all….So I went to Home Depot and bought the whole system with 2 more flood light Pro cameras,extra window/door sensors,WiFi-extender,chime pro and upgraded doorbell…and a bunch of batteries… no A/C goods used..then you have to pay them annually to view your videos/recordings. Not that they’ll be much use for you if anything was to happen (why you bought it..) because you only see them leaving or nothing “their gone” or the video will look good everywhere except the moving object it will be completely pixelated,or the invisible man parks a car in front of your house you won’t know who parked it there or who drove it away..almost magical..you would think for the cost of their cameras you should get a better quality product than their using and I’ve taken a few apart that quit working for some reason and I’m guessing less than fifteen dollars worth of parts “their price” per unit.. So if i could I wouldn’t do it again using their setup /Brand ..and there app. Continues to get less usable with each update and the “Neighbor’s community” thing I can’t even look at because it’s 90% lost or found pets which is depressing…thanks...BapontrblVersion: 5.58.1

Definitely getting worseI’ve had ring doorbell for couple years now unit used to work as advertised after many updates that just is not good. After the last few updates I’ve been having trouble motion alert by the time the app opens up the person’s already gone. The lag time to open live view is so long I could leave wash dishes feed the dogs Mow the lawn and it might be open by the time I get back. The cameras have recently started to only show in black and white even when it’s full daylight outside. I don’t know what happened but the developers have totally ruined this product for me and to charge you money to have the videos on their cloud storage is stupid might as well just buy a NVR. Anytime you contact customer support it’s always the same thing it’s something wrong with your network it’s something wrong with your router it’s something wireless interference in your area well needless to say that’s not true I have 100 meg Internet service it works flawlessly I have a top tier router all my other networking products work just fine and I’ve done site surveys to prove that it’s not a congestion issue on the 2.4 GHz network I seriously hope they’ll fix the app issues or whatever they done or these things are going in the trash can or letgo and be some else’s problem..ScarTissuVersion: 4.1.15

Worthless ProductThere is truth in you get what you pay for! I purchased my ring a little over two years ago. While my home is very modern, it is very old and never had a door bell. Ring doesn’t tell you, even with the app, if users do not have an existing door bell they will have to buy a chime, and external power pack from Ring. Oh boy, more money to spend and more time to wait on using something you purchase! Another thing they do not tell you, the thing quits working if someone rings your door bell. Apparently a common issue if you bothers to read feedback comments on here. To reset it, users must unplug the “Ring power pack “, wait a minute or so and then plug it back in. Very much rendering it useless and time consuming. In addition they do not tell you the lag time it takes the app to open and show video if someone does ring the bell or sets off the alert, plus they have this new feature that makes even that more complicated by opening in past time forcing the user to advance to live. Now, I’ve change my internet provider and have no way of changing my WiFi setting in the App and when I pull the stinking cover and push the rest it never shows in my WiFi as an available connection so I can add it to my WiFi Do yourself a favor and spend a few extra bucks and purchase something other than Ring.Arlo 1944Version: 5.29.0

Don’t buy ring camerasI have ring cameras all over and they are the worst. As soon as I can I’m going to switch to a different security system. My car was vandalized last week and the camera didn’t catch who did it all didn’t notify me or anything. When the police came they asked if my camera got what happened and it’s embarrassing to say no. I had two cameras at one point back there and never caught anything only pointless motion. I set my cameras to record longer times and it doesn’t it records like 5 seconds when I have it set for loner record times. When I really need the camera to work it doesn’t wanna load and it’s so inconvenient when I need to see something and it won’t load. Stuff happens a lot and my camera doesn’t catch anything. These cameras are useless I’ve tried upgrading my internet couple times and it doesn’t make a difference. I try repositioning the cameras and nothing, Complete waste of money. Also when I leave and try to communicate with someone through the ring it doesn’t connect can’t talk to them so I just don’t bother answering when someone rings my doorbell. This system is so frustrating and useless, I’ve tried contacting customer service and they don’t really know what to tell me. Just fed up with this service and do not recommend..Mrs.Johnson2013Version: 5.60

Live Video Lags after ring, HomeKit never comingI have owned one of Ring’s best product offerings in the ring video pro. The problem with Ring is 1.) they ALWAYS promise features and updates that never show up. For example, If you own an iOS device and keep falling for Ring’s baloney “we are working on HomeKit” story just keep in mind they’ve literally been saying that for almost three years and they haven’t even been testing HomeKit in public beta yet so it’s not showing up anytime soon. 2.) The most important function of the camera is the ability to quickly access the video when there is motion or someone rings the doorbell. For some reason, whenever either of those events happens, the live video freezes up and won’t let you access it. I believe this is because the camera starts automatically recording (which is good), but it’s incapable of recording and letting you access the live feed at the same time. It’s extremely inconsistent. What is the point of this if you don’t get to see and talk to the person until two mins after the event? So bad. And it’s NOT my internet connection. I have several other far better WiFi cameras in that area of the home that works flawlessly and I have a 1,000mbps internet speed (regularly 300+ over WiFi). Ring over promises and under delivers. Save your money!.JstattmanVersion: 5.4.1

BUY A DIFFERENT PRODUCTI’ve had the doorbell for just about a year and a half now. The battery needs to be charged about every two months and has a super grainy image. The actual motion detection and doorbell feature don’t work half the time and go out with out warning. After being told by neighbors the doorbell wasn’t working, I called in to find out the doorbell had been offline for about a week and a half. Not very good security if it goes out and doesn’t tell you it’s out. I called in to fix the problem after getting stuck in an infinite loop of trying to reset the device. Turns out it’s a common problem “that the team is working on”. Thanks for the heads up, glad to know someone could have broken in and done what they wanted and I’d have been none the wiser. They have no idea when the problem will be fixed but it will “automatically fix itself” after an unknown amount of time. Not sure how the device will update itself when it can’t connect to the network but sure, ok. They basically brushed me off the phone and said sorry, not sorry. Thanks for the $200 paperweight Ring.... I’ll be going with a better product and a company that cares about its customer security next time. With so many options on the market please do yourself a favor and go with a different product and a different company people..Mferr84Version: 3.12.3

So Many App Features Don’t WorkIt’s easier to list the few app features that work than the myriad of features that don’t work. You’d think that as long as Ring has been in the market, Ring would be able to deliver an app that functions consistently, but sadly, the broken things remain broken and app updates frequently break more features. I keep getting notifications for the Neighbors alerts (as expected per my notification settings), but when I tap on a notification, the Ring app attempts unsuccessfully to open the notification and instead displays a network error notification. I also just received a notification from one of my cameras, and when I tap on the notification to open the live view, once again I get a network error. Same when I try to open my settings. It’s pretty simple, when I can receive notifications, when every other app works just fine, when I have ample and steady upload and download speed with zero packet loss and sub-20 ms delay, there are no network issues, just a buggy app. Additionally, Ring has hidden the Neighbors tab, so you can no longer access the Neighbors feature to view safety / crime reports from neighborhood Ring users. The Neighbors incident reports also never open. You only get an error..Bummer ToonsVersion: 5.61.0

Great Idea, poor support, and mediocre product!When I first got the ring doorbell I was beyond pleased with the idea of what it offered for the price. After installing learning about the monthly fee for something that seemed to me implied with original purchase. I paid over $100, I don't remember exactly but would have tolerated surprise small monthly fee etc if it was reliably fuctional. Mine only works half the time and the battery life is poor at best. The failures are literally across the board, with the most consistent and frusterating LAG!!!! For example I'll come home with grocies and come through the front door with my ring doorbell; literally I've almost out all groceries away by the time I get the notification of motion detected. Those 2+ minutes could be very crucial in am emergency. Which brings me to my final complaint they should update software so that the devices registered as "owners don't set off the notification bcbitnknowsnits you. I don't usually leave reviews and even fewer negative ones I just feel like potential customers ought to know. With modern technologies are given the opportunity to improve and adapt their product through software updates and unfortunately"Ring," seems to have not only missed the opportunity but gotten worse!.SirVernonVersion: 5.6

Ring has gone from innovation to garbageUsed to be the best on the market. Now they are just overpriced and no better than anyone else. Have been dealing with issues for months. First issue: unable to have multiple motion zones. When I initially got these over 3 years ago, I set up multiple zones that I could use during different times of the year. For example I had a zone for summer that would exclude the mounted flag so the motion/waving wouldn’t set it off, and would have another zone for winter when flag was down. Now I still have multiple zones but there is no longer an option to pick one as the default zone. This is an issue on all my devices. Basically you can set up 3 motion zones but cannot pick one as the default to use for motion detection. Support was clueless on how to fix it. Second issue: 2 cameras, same Elite Cam models, same firmware, both wired. On one I can enable Motion Warning, the other I cannot. It tells me that the device isn’t supported for that feature, when it clearly is because it is enabled on one of them. Support was clueless on how to fix it. Third issue: as you can image, this issue is with Ring Support. They were nothing more than a waste of time on both problems..The Original DevastatorVersion: 5.54.1

Latest ring update!I installed the latest update and this is absolutely horrible! It had worked perfectly at door location and without any changes...unchanged router/network or devices. All kind of issues. It starting draining battery even though it was hard wired. I took off connection and charged 100% but it drained down to 70% in a couple hours. It wouldn't detect motion nor could you ring the doorbell..I called ring support and had to remove device reset and then reload on iPhone...very nice but it took at least 20min. It is now charging at door but wireless signal is poor. The reset made it work briefly then now it's back to poor signal and can't view device. Even when you can get a view on the camera it is very delayed and pixelated. I have 3 other camera none of which are having issue. The other camera devices were acquired prior to ring and considering switching if this is NOT fixed ASAP. Just wanted to warn everyone prior to agreeing to update. Is this an attempt for the company to try to get users to buy new devices....sort of like apple slowing down iPhones.. just wondering... Now doorbell won't connect and battery low and not getting email alerts as support promised would happen. Looking for new camera door bell and will place complaint with BBB. Any recommendations on new devices?.Rb3992Version: 4.1.13

Room for improvementThey have introduced 2 step verification and that’s fine but the app itself is mighty sluggish in connecting, so that by the time you are eventually connected and blessed with the LIVE VIEW, the person outside your door has already left.Vibes mcideazVersion: 5.35.0

Bring back the older time line viewEveryone in this family hates the now fixed new time line view. It was great when you could chose but now the app just sucks. Sorry Ring you got this totally wrong. The amount of times also this app is “refreshed” is way to much to fix minor bugs when the real bug they need to fix is the big lag in time between th actual ring and the app then the door bell ringing. I have the pro and that in my opinion should be professional with little latency. My door bell rings much later and I have fantastic internet speeds. That and the new direction of this timeline leaves me with little to like about the direction Ring is taking..GeekatVersion: 5.21.0

App and device have become very unreliable.The app isn’t consistent (likely the device). Sometimes it connects to the camera, sometimes it doesn’t. I have tried changing routers, resetting device, uninstalling app. Very frustrated..McFunzVersion: 3.12.2

Jan update bugsSince the update a few days ago it keeps showing a number of alerts even tho I’ve checked them in the history..Kmt190Version: 5.48.0

Constant streaming errorsNot sure what is going on. But over the last 3-4 month I have had constant streaming errors. It simply won’t connect anymore. However it does say the camera is connected to the wifi and speed is good. I also have made no changes to the wifi that could have caused this problem. So that leads me to believe it is on your server side..BitpowerVersion: 5.27.1

So slow it’s almost uselessSo slow it’s almost useless. If there is motion at front door or other cameras it takes so long to load. Also sometimes it doesn’t even load. I know it is not my wifi because the Rssi on all camera is below 45 and I get more than 80 mbps download speed where each cam is. I thought I bought quality cameras for around $300 per camera. And $14 for cloud recording. RING YOU HAVE TO FIX THIS..Do204Version: 5.27.1

Way too slowThe time it takes the app to open and actually get to live feed when there is somebody at your door is unreal. By the time it actually loads up the camera, whatever you wanted to see is gone. And then there is the option to view a clip of the motion afterwards... however half the time the app will not let me open it. I would definitely choose a different make/model/manufacturer if I were going to buy a doorbell camera. This one is incredibly slow and almost useless. I would also like to point out that I have a new iPhone, it is only a month out and one of the ones released just this past fall. My phone is not the problem. The app is..Jdnwk bsmalchnf 2749)94Version: 5.25.0

So slow it’s uselessPlease change your slogan to ‘Always home... with a short five minute delay👍.’.Wizard.VVersion: 5.22.5

Read the reviews pleaseRing please read the reviews on the app. It needs a lot of improvements. Slow camera loading, laggy, crashing...so many things need to improve..Fuji s5Version: 5.22.5

Waste of money (for me)Bought the Spotlight Cam Battery, downloaded the app, signed in and then boom. I can’t use the stupid thing because I need a cellphone to get two factor authentication. Sorry. Not going to get one. This is really troubling because the trend is that one day soon you won’t be able to live without a smartphone. Appalling and disgusting. You can take your Ring and shove it….Walker_evansVersion: 5.52.1

….garbageCamera is not connecting, junk full of bugs and issues.MariohamgVersion: 5.51.0

It hangs fix itFix the software.NitenessVersion: 5.51.0

I’m So GladI’m so glad I finally got rid of my Ring doorbell. I have all my hair back. Less stress in my life. This is after five plus years of fighting with this system. I invested quite a bit into the system. After one of the external chimes went dead, it was the straw that broke the camel’s back. So, to replace the Ring, I bought a Eufy doorbell with the home hub. The thing has been flawless for almost two years now. Plus, no subscriptions!! If you are looking for a reliable doorbell, don’t, I repeat, don’t get the Ring system..2063690Version: 5.51.0

Hit or miss? No, it’s a miss or miss1 out of 10 times I can see who is at the door. The rest is streaming error. Such a waste of time and money 👎🏼.Achillias7Version: 5.50.2

GarbageRing motion light lasted less tyan 1.5 years and quit working, light just flashes continuously…do not buy..Guitarz99Version: 5.50.2

Horrendous supportI’m shocked by how low is the support level at this company. Avoid to be sucked in this mess of company. The hardware has a good quality but if you have to call for support then good luck..ClonyxlroVersion: 5.49.0

CrapEvery since the update, I can’t watch live anymore. It just loads and never displays the view. And because my Ring is a few yrs old they won’t do anything to help. They want me to buy a new one. Crap.AvgJoe7519Version: 5.49.0

UnreliableWhen ring works it is great but more often than not it doesn’t work. Invest in something you can rely on..SunnapsVersion: 5.49.0

Wow this sucksFor service that shuts off for zero reason look no further. Bought it for security, I get alerts but it won’t connect to the internet? Oh and they’ve double billed me, sent a credit to a closed account and count that as me being paid back. Rip off artists Also the lights NEVER STOP TURNING THEMSELVES ON; night mode does not work. Defective crap, awful customer service telling you to reset your modem, then reset EVERY SINGLE CAMERA, wether or not it’s hardwired and not easily accessible. Buy any other product. One that doesn’t shut off when you internet goes down would be MUCH smarter.Furious Momma BearVersion: 5.49.0

Remove Timeline featureDisappointed in being forced to use the timeline “feature”. Makes it slower to get to alerts, and slows down the app in general. A terrible and unintuitive part of the app that appears bolted on after the fact. Nothing makes me want to purchase products less than the removal of existing choices in favor of forced annoyance. Give the user the choice of turning it off. It makes the app so slow now and I have missed people coming to the door, by the time the doorbell View opens they are walking away..SureshootsVersion: 5.49.0

Always glitchesFor a security app it’s ridiculous that it’s always glitching. I have had it for a year and find it so stressful why it takes ages to load when I click live or when it won’t refresh the feeds and I have to click it. @Ring you see there are so many complaints and yet make no effort to fix this. It’s absurd that I pay yearly for this.Openhead17Version: 5.47.0

Changing systemsGiven the fact that you charge a monthly payment to use this atrocious app is absolutely insane. It works at best 3/10 times. No more ring! Garbage!!!!.Mehrad_tVersion: 5.47.0

Doesn’t WorkThis app doesn’t work like it once did. Disappointing. The WiFi connection is fine, the internet is fine… the settings are correct and have been adjusted numerous times… but most of the time the ring does not turn on to record. Someone can be standing or walking by right in front of it and it doesn’t turn on to record. What good is that? And it takes way too long to activate the camera when you do it manually. What a waste of money..Anon7351Version: 5.47.0

Terribly slowThe ring app is too slow to be useful in any sense! Also their units are over priced! The „security“ sign in process is simply stupid! Buy pne that directly downloads onto sd-cards or your computer! Ring is just a money gran!.RC3hkrVersion: 5.46.0

Fire the developers….…. Worst app I’ve ever tried to set up! One frustrating nonsensical message after another. Everything is gine st my end but endless error messages at every stage if this app. JUNK. Technical support phone numbers are just as bad. Canadian number simply disconnected on multiple attempts to get help. This is how much they value our business I guess. Very disappointed in Ring overall. Planning to return the whole thing even with it already installed. If it wasn’t, it would be on its way back already!.JeffjhghjjVersion: 5.46.0

Streaming errorSince the last update, can no longer connect with my phone or iPad. Was always a slow connection but now nothing. Reset my network equipment made no difference, doorbell is useless. Could have bought a complete security system with motion sensor for half again as much and been much happier! Recommend to avoid this junk.OptikviewerVersion: 5.46.0

BrokenWas working just fine until this most recent update. No takes for ever to connect to live view and for all recorded info. Kinda useless when you want to speak with a person at your front door. Come on fix it as it was not broken before the update!.SttamburVersion: 5.46.0

Older units, toss in the trash.I guess they built these $300-400 units to last only about three years. The Ring Pro older units loose the image quality with time and the Windows 10 Ring app is no longer supported by Ring. The software is slow with older iPhones. The older Ring Pro units do not work well with the latest software. The old units have very fuzzy images and Hangul all the time. Ring should compensate the customers with old units. 😟.BusterSierraVersion: 5.45.0

Can’t use it at all with my VPNLiterally won’t do anything but notify me of an event. Won’t load the video, can’t access any account settings, can’t access or change password or 2fa settings, can’t even access customer support through the app. Just keeps saying “not acceptable”. Sorry but having to disable one of my security features (my VPN), to use another (my security camera) is the only thing that’s not acceptable here. This is now officially the last Ring product I ever buy..4ndr3vv_Version: 5.45.0

HORRIBLEThe software designer is a Moron. Since he has no clue what he / she is doing. It says it needs a 2nd authentication and it sends you an email with instructions how to set up the previous step you were at “how to setup an authentication “. Morons.MossBoss121Version: 5.45.0

Live View not workingStrong wifi connect but not able to do live view since updates.Resound91Version: 5.45.0

Live feedCan’t go live feed since 6 of October.Donna ChampagneVersion: 5.44.0

AppI cannot open the app on my celphone on time when there was some on my front door,.CharshonVersion: 5.43.0

Update has glitch: video always zoomed inThis new update has a glitch, in “live view mode” the image is normal and fully visible but when you play back a clip - it’s always a little “zoomed in” - you are unable to unzoom the image and see the whole image at once! you have to use your finger to scroll around the video to see the entire image and there’s no way to fully zoom out in playback mode. This is a glitch: please fix..ApgogVersion: 5.44.0

Constant Streaming ErrorsUsed to work well, now live view only works 50% of the time and says streaming error. Nothing wrong with connection, just bugs that have needed to be fixed for a long time. Save your money and buy another brand.WorkdsgonemadVersion: 5.44.0

Suddenly slowI have had the ring floodlight can for over a year, and it has been great. That was until recently, when I could no longer get the live view, and the device says the wi-fi signal is poor. Nothing has moved or changed, and even if I place my extender in the same room as the device, it still won’t show the live view. Something has happened with the latest update..RicV123Version: 5.43.0

Video is processing…Takes forever for the most recent event to be loaded. Almost 15 minutes after it happened. Wi-Fi signal is strong, hard wired camera. Just weak software..ShahshaVersion: 5.43.0

Limited Functionality in CanadaDisappointing to read about functions on their website only to be told later that it is not supported in Canada..IhcnmdVersion: 5.43.0

Wired or not, this app sucks!Why does Ring struggle so much?! I’m on gigabit internet, top routers and yet, there’s massive delays when answering the door or even looking at feed for 4 hours ago. Seriously! You’re making me consider moving back to traditional systems which record 24/7 and have clearer images than the Ring Doorbell Pro (wired). It’s been 3-4 years I’ve been with ring and when my subscription is done, I’m jumping ship.._2FabVersion: 5.43.0

Useless and so slowUseless and awful!.Rahman56Version: 5.43.0

Major software bugCan’t use my Ring Bridge because it says “echo 4th Gen off line”. This is a software bug. I don’t have any such device. Creates an install loop for the bridge and flood light that always ends with the above error. Won’t let me install the flood light because it says the echo 4th gen is off line. Keeps making me reinstall the bridge and never works. Support says I just have to wait for them to fix the software. Meanwhile my newly installed Ring flood light/camera just died. Amateur hour..NelsonJ75Version: 5.42.0

No previewLast update got rid of preview in notifications.Daniel173838Version: 5.42.0

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