T-Life Customer Service

T-Life Positive Reviews

Not happyI have been a customer with Sprint/t mobile for over 17 years. I have had the Everthing data share plan for the entire17 years. It was told to me over the years by many employees to never change or let myself be talked into changing from this plan because I was grandfathered in to it meaning they could never force me to leave the plan and the price could never be changed. Recently I got a text from T mobile saying all the lines on my account would be going up $5 a month per line, which in my case is $35 a month. Which comes to $420 a year. Today I called in to dispute this because I have been told for over 17 years this could not happen. Also, the gentleman told me he would not have ever changed plans either because there would not be a cheaper plan. The answer I received was that t mobile decided that their word doesn’t mean anything and they decided that even accounts that have been grandfathered in will have an increase because the price I’m paying doesn’t cover their cost. They obviously don’t get the concept of being grandfathered in nor the loyalty of a customer. I went as high up as I could but they no longer have a loyalty department and if wanting to continue to dispute was given a snail mail address or a fax number to contact. What a joke, how convenient for the higher ups to set it up for themselves to not need to defend their unfair and indefensible decisions!.Remark DanaeVersion: 10.6.0

Legacy legitBy just one customer, I am sometimes on a family plan or who knows maybe roaming internationally without a passport and not even knowing it, we who is me and he that is sometimes she want to say thank you T-Mobile and Dutch telecommunications for your service. The end user is European Union as California is Canada…. According to fine print abbreviation within TOS. I don’t know how my bill always ends at an even number, but it’s kind of a monthly thing and I respect that. The power of an attorney who authorizes is permissible purpose at user access permission account level access! (1) Yeah I’m still trying to figure all that out lol. Whats in a name they say, well just about everything and I don’t think it should separate you or brand you or relicensed you or leverage you or yada yada yada like yahoo Oath, AOL so ask iCloud and Apple can vouch we go way back. All the way to the floppy drive that’s right. But I’ve had T-Mobile for a good solid three years now and I’m still rolling on the same device although I think it’s had a baby or two, we’re almost at fourth generation and I’m still trying to figure out what it means. But hog wash let’s not worry ourselves sick about the scary things potentially, let’s live our lives now as we should be, and embrace the world as we know it. And kindness with love what makes the world go around. Thank you, T-Mobile, the un carrier open sourced cellular provider care bear and part of me, yes I’m Jon and I’m also Joanna, for identifying identity and Netflix charges her but not him? It’s always gonna be a 24 hour day job isn’t it, but don’t make sure to realize to relax..Joanna Lamb,Version: 11.6.2

T-Mobile Price HikeI received a in an email informing me that on April 2 my monthly payments will increase by $5. Your excuse is that for a decade you have not raised your monthly payments. Well may I remind you and your that I have been your loyal paying customer for 10 years and five months and 19 days. Incidentally I am on Disability at this time. So according to your philosophy does it every decade T-Mobile will increase customers monthly payments??? Well I don’t understand that mathematics. But it means that in my current situation I shall seek another cellular network that I can afford. It’s a shame to be disappointed just have been praising T-Mobile for being there for me all theses years. In fact all this week I have been trying to locate the phone number for your corporate office in Washington so that I could ask to be an Ambassador for T-Mobile. I happen to be a Hollywood SAG-ACTOR in good standing for over 30 years. I believe I will be a great Ambassador for T-Mobile because I have so much great things to tell the world about how good and welcoming T-Mobile has been to me. In the meantime could you help me with your corporate headquarters phone number? Much appreciated!!!.Charlie-OlisaVersion: 10.6.0

TuesdayThe Problem I see with TMOBILE Tuesdays is the stores are not stocked with enough supplies when there is a Tuesday giveaway. Your ad says “while supplies last,” except your vendors are not given enough supplies to handle the demand. When you had the notebook at Barnes & Noble, (3) different stores claimed they were out, when in actuality they disliked the disruption to their paying customers. I know this because one store employee was overheard speaking about this. Even when there are Food items, the vendors are upset that it takes time away from paying customers. I’m hoping you all reevaluate this problem. One suggestion would be to at least make the time to use the gifts longer than 24-48 hrs. It’s difficult to visit store to store to try to get your gift in such a restrictive time frame. I think you should also bring more vendors on! The TMobile stores in Brooklyn and in my neighborhood set aside gifts for their friends who have TMobile. I went into one of my neighborhood stores to get the (cosmetic bag) gift, The Staff said they were out. I happened to be standing outside on a call when a customer went in and subsequently came out with that same bag I had just asked for but told they were out. I went back in to tell them what I witnessed and I was told, “ the young lady came into the store with it in her hand already!” Not true, because I was standing right there. She had her cell phone in one hand and an iced coffee in the other. I reached to open the door for her, and she replied Thanks. So clearly I saw what was in her hands. I am African American, she was Caucasian. I’m sure that was not a factor, I just mentioned this for informational purposes. TMOBILE if you know better, you’ll have to do better. Kindest Regards, a Loyal Customer....2SaysCVersion: 5.0.0

Stephanie JonesT-mobile is okay just had a lot of problems I was Promised my bill was gonna be a certain amount when I signed up I still have my original paperwork from when I first signed up with T-Mobile when I switched from Metro before Metro became Metro by T-Mobile and they kept changing my bill and now even now they keep changing my bill the head person put me on a 55 or plus plan knowing I’m not 55 he said because that would be the closest they could get me to what I was promised when I signed up well long story short now they’re taking me off the 55 and plus and they’re telling me oh you’re not 55 so you can’t be on this I said I know I’m not 55. If you go back in the thing, the head person put me on that because it was the closest they could get me to what I was promise when I signed up so I just been having a lot of problems with that and I’m very upset your phone bill should not be more than your car payment. It’s ridiculous. But other than that, the service is good. I really just wish somebody would do. What’s right by their customers..Steph/83Version: 11.3.2

Nothing good is offered anymoreWhen the app first released the items they offered every Tuesday were awesome enough to keep me excited for next Tuesday when the next bout of stuff would come. Now, as one reviewer said, it’s now nothing more than a t-mobile exclusive coupon app (which gives you about as much “free”, useful stuff as any other free, coupon app). The best thing they may have on there now is maybe a free movie from a random movie company. It’s nice when it’s consistent, if it gave consistent free movie rentals from a single provider, I might actually try and sign up, but it is not so currently. Today, I finally deleted the app after having downloaded it the day it was released. I remember when there used to be a free Wendy’s frosty every week. That was awesome. Now, they may have something awesome gets rolled out over two tuesdays (meaning, if you didn’t get it one Tuesday, then you should get it the other Tuesday), I would open the app on both those days and never receive anything. I have tried those staggered release freebies but never seem to be awarded one. T-mobile, you need to evaluate what made t-mobile Tuesday’s so awesome when it launched and compare it to now and fix it. If you do fix it, let us know, but don’t say you fixed it if you didn’t actually fix it..ThisGuy473Version: 5.0.0

Tuesday is the new FridayMost people that work Monday through Friday, think Friday is the best day. We all know Monday, you’re beat …Thursday could be payday or at least the day before payday or at least every other week. Wednesday is hump day…but now a T-Mobile Tuesday is the best day! My whole family looks forward to seeing what’s on the Tuesday app and if I get busy and I forget to look, I’ll have one of my kids say hey look you get free socks or you get a beach blanket or you get free ice cream or 30% off retail or $25 to Goldbelly (An awesome online food service that brings you food from all over like you’re in New Jersey and you want Chicago Pizza you got it, you want to have that special steak they make out in Vegas you got it…do you want shoofly pie from Amish country, it’s at your door).Want some money off of gas, how about $.25 a gallon off from Shell. Yes it’s that great no other phone company does this, no way! It is the best part of T-Mobile …actually the price is great, the service is great, the coverage is great, this is just the cherry on top…of this weeks free ice cream cone. Former 25 year Verizon customer.Always wanted to be ZuzuVersion: 6.10.7

Customer serviceIf you’re kind to them as they are you it’ll benefit you greatly. Anytime I had an issue they fixed it , I learned communication is key and I’m just like anyone else when it comes to being on the phone with customer service, you want them to hurry up and we’re quick to cut them off and then we want them to me counselors.. to anyone reading this I’ll have you know that I switched from Verizon because they had horrible communication not so much the people in the but the process to get someone on the phone was terrible. It took forever.. and when you did reach someone you’d probably be in the wrong department. Also, their app is not the best at all. You have to continuously sign in and remember your password. But with T-Mobile everything Works out fast and simple. I love the app. I love the company and the people who make this company. Great thank you for making it easy on me to choose a phone company to stick with i’ve also had three of my friends switched to T-Mobile.The guy 5000000000Version: 11.3.3

Customer Care ChatI used the T-Life app tonight. I started out with the automated version. Honestly it was a little frustrating but as I indicated I was getting frustrated I was immediately offered the option to be transferred to Customer Care Chat. After being connected with JohnFELIX all my frustration disappeared. Felix was amazing. He answered all my questions and listened to what I was trying to do by consciously repeating back to me exactly what I was trying to do. He was patient and respectful. He spent a great deal of time with me and was able to help me reduce my bill by more than HALF. I have been with T-Mobile for over 30 years and was foolishly thinking of leaving for Consumer Cellular. I am now paying even less than CC was offering. So glad I took the time to look further into the options T-Mobile offers and have the absolute pleasure to work with Felix. I was so determined to leave feedback for him but couldn’t figure out how so I connected with chat again and had a much more positive experience..Mattie’sMom2023Version: 11.7.1

Bad serviceI am writing to express my deep disappointment and sadness with T-Mobile following my recent experience when purchasing a new device. I have been a loyal T-Mobile customer for nearly 10 years, always trusting that I would receive fair and professional treatment. Today, however, I feel truly hurt and let down by the way my case was handled. Your staff offered me a promotion at a specific price, which I accepted in good faith. But after receiving the devices, I was informed that the promotion did not apply, despite having clear evidence that it was your staff who provided this information. As a result, I was forced to take on a payment that was never part of my plans, which has caused me deep frustration and disappointment. I understand that mistakes can happen, but in this case it was not my error — it was your staff’s responsibility. What happens internally within the company does not justify the impact on your customers. When I speak with a representative, I am speaking with T-Mobile, and the company is responsible for ensuring that its employees are properly trained to provide accurate information. What is most hurtful is that when I tried to resolve this matter, no effective solution was offered, nor was the mistake acknowledged. This experience has broken the trust I had in T-Mobile after nearly a decade as a customer. For these reasons, I want to make it clear that I no longer have confidence in T-Mobile and cannot recommend your services under any circumstances..CustomerTrustIssueVersion: 11.1.1

BewareBeware if you make a car reservation on T Mobile travel. They have special wild card deals where the rental company gets to choose the type of car at the counter. Some of the descriptions say Wild Card Electric, others say Wild Card Automatic (not one word mentioning electric). Although my reservation was one that did not say electric, that’s what the rental agent said I rented. I have all the photos from my choices and reservation. Neither Dollar nor T Mobile was willing to listen to me, elevate to a manager I could speak to, or offer to get me into a gas vehicle even when I mentioned that this was a fraudulent bait and switch transaction. I had to take the time to learn every aspect about using an electric vehicle on my own vacation time. The rental agent could not even point out where the charging door was or how to open it. I was left to figure that out on my own. Never again T Mobile Travel or Dollar. Considering switching my cell service too at this point..Maxdan8Version: 7.1.8

T-Mobile Tuesday not available for older phonesUnfair to change the iOS compatibility to 16.0 when you have current customers on 15.8.2 No discount provided, for no access to benefits paid for on monthly bill, and no one bothers to create the website access for us customers. A real let down from the company to not consider all the customers and only focus on customers with new phones to reap the full benefits. Shopping around for a company that considers all parameters and doesn’t leave their customers in the dark. Per the tech dept, no change to come, in fact he just discovered today that the app is not compatible with 12.0 iOS and higher like it said in his system but rather 16.0 iOS and higher as I kept explaining. Go ahead and listen to our call, so much for tech support. “No” should never be the answer to a customer when they are not being out of line or unrealistic. This is bad customer service, T-Mobile..Angels LAVersion: 7.1.10

T-Mobile Tuesday’s are Great!I always loved the magazine subscriptions and branded T-Mobile items. Some deals are useful some aren’t. But either way it’s free and that’s nice especially when it’s not necessary for a phone company to give you free non phone deals. Anyways a previous review mentioned the lack of T-Mobile branded items as of late. I’m pretty sure that’s due to Covid and the fact that many regions were in shutdown so T-Mobile couldn’t have customers coming into the store. Anyways they have branded items again. Last week was a branded face mask. I’ve had T-Mobile for years not every week is a branded item. Also that previous review from another customer mentioned Verizon having local deals of some sort I can almost confirm those are taken from Groupon. So that’s kinda lame. Anyways the only coupon that often is anyways on the site of the coupon offered is Shutterfly. I really enjoy T-Mobile Tuesday’s. Happy T-Mobile Tuesday everyone!.DigitalDoucheVersion: 6.0.0

T-Mobile TuesdayWe really are enjoying all the rewards the only thing is we wish there were more things we could actually use as opposed to the ones like the skydiving and stuff like that people don’t use those kinds of things maybe if possible put more groceries or products for everyday living since everyone’s in a tough time now struggling with gas prices and groceries it would be great to have help with those kinds of things As far as the offers now that I’ve had T-Mobile for a while now I’ve noticed all the offers (for the exception of a handful maybe) have been things most people would never use and they must know that I would think especially if they read just a fraction of the reviews they would know to change the “T-MOBILE TUESDAY” offers to maybe places or products everyone can actually use such as food places, kid places (like the catch air or a gaming place, or bowling etc.) idk just places maybe like Stone Mountain Park,Dave and Busters, anywhere in Atlanta, and different fast foods/restaurants just a thought.SmittycommityVersion: 7.0.8

Do NOT use travel dealsIn general, I can get a free smoothie here and there and it’s nice to randomly get $5 off something or a couple of pictures. So by all means the weekly stuff isn’t bad. But all of their claims about 30%ski tickets or 40% off car rentals or hotels or whatever it is…they usually give you like a %6 discount max. AND if you have problems the customer service is not accommodating at all, albeit at least they aren’t rude. But they are not great to work with. I read all the fine print for a rental car before I got it, I knew it was nonrefundable, but there was nothing at all that specified it couldn’t be changed or modified…and then AFTER I bought the reservation they sent in an email saying it couldn’t be changed…our flight got cancelled and there was literally nothing we could do but the customer service didn’t care one bit. How nice of them to sneak in that nonchangeable clause only after the fact. We’ve tried these types of packages a few times and have never had a great experience, it’s definitely not worth it..Pb jabVersion: 7.0.7

Happier Customer HerePreviously I listed issues with the app and with customer service. I feel the issues were primarily as a result of T-Mobil (as a whole). However, I also concede at one point I lacked understanding of how the process worked, my card expired without me realizing and affected my Internet services, and several miscommunications occurred. Over a series of messaging sessions things were sorted out satisfactorily and the T-Mobile CSR rep was helpful. Since T-Mobile reps made efforts to assist me and actually did help me, I feel it’s only right to change my mind and update my review about the company. I’m currently much happier with their services and the app is helpful when it works with my Gateway as intended. I don’t have any comments, positive or negative, about their “perks” and/or gifts/giveaways. I didn’t download the app for that purpose, though I do intend on checking those out. My review is related to the app features directly related to the Gateway and account management aspects/usages..Frustrated Customer HereVersion: 10.3.5

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 11.8.0

T-Life Negative Reviews

Needs To Be FixedI don’t mind the app however, the Sync-up drive section needs to be fixed. The wifi enable does not work. When you turn it on as hit save the wife setting doesn’t stay on so the sync-up hotspot/wifi is i discoverable do to the settings not staying on. This shouldn’t even be an option the wifi should automatically be on as a defined 😡 But my frustration is with T-Mobile My old sync-up drive worked just fine until they purposely got rid of the legacy app that supported the sync-up device which forced me and probably others to to have to upgrade the device. Im pretty sure thats the same thing apple got sued over when they did that with the iPhones forcing people to have to upgrade phones. Anyway since I got the new device it has not worked properly, I have called T-Mobile a couple times now trying to get this fix and yet nothing is working. I go into the store they can’t help, I call the support line they can’t help and tickets are opened with no resolution. So essentially I was forced to upgrade to a device that doesn’t work and I am getting charged for a monthly service charge on this non-working device. I travel a lot for work a use the hotspot in my vehicle to connect my devices but can’t use that anymore because it is now useless and unusable. Any yes I have installed and reinstalled the device and app multiple times with the tech over the phone and still nothing. I just want the app fixed and the hotspot/WiFi feature on the sync-up to be turned on and usable..JudomastahVersion: 11.6.2

App is BadI would NOT recommend using T-Mobile for internet service. The internet is not that great, but most of all the App is not user friendly. EVERYTIME you click the app, the app changes. When you log in, it asks for a specific log in. This time it was T-Mobile ID. I'm like ok what is my T-Mobile ID? Is it my email? If that's the case just say "email" then "password". Is it my WiFi name? Nope not that either. Is it my phone number? Nope because T-Mobile decides they want to give you a "fake" phone number to access your account. But, that's not the T-Mobile ID either. This is 2025. We don't even memorize phone numbers like we did back in the day. Needless to say, I can't access my account because nothing is working to log in. Having to call T-Mobile everytime and giving them this fake # to access the account is annoying. Then when you bring up the app again, it says something different this time. We live in a world of convenience. I put everything in my notes on my iPhone so I can quickly refer to the information I need, so under T-Mobile there's only the fake # listed. I say that to say, when it comes to logging in, it has to be a familiarity. So if is not my WiFi names, not my email, not the T-Mobile fake number, what is it? I clicked on "Forgot your password " so I can just get all the info. They told me this account was already created but wouldn't give me the info I need to get back in. It's just too much to text. DON'T GET IT!! Is my point. Shouldn't be this hard..Scamming Y'all!Version: 11.2.0

Locked Out of App after canceling serviceWe signed up for cellular service with T-Mobile entering into a two-year agreement. When we signed up, we received a discount for auto pay, which was set up via credit card. It also included some fringe benefits, like Netflix partway through the two year contract, T-Mobile change the terms of the agreement, but I could not quit or change. How can they change the terms, and I can’t? They changed auto payment to require to debit directly from a bank account, with a massive increase of $50 per month if I continue to pay via credit card. I had called customer service and spent three hours on the line, and they promised to honor the original agreement. However, I was charged $50 anyway. When I called again to complain, I was told I would receive a credit and could continue to pay via credit card. Guess what happened? No credit I eventually gave in and switched to paying via my bank account, but I should not have had to. The second breach of their agreement was when they switched from including Netflix with no ads to Netflix with ads. What’s the point of Netflix with ads? Now, I have finally completed my two year indentured, servitude and canceled my service. Thank goodness, but they immediately blocked my access to the T-Mobile app or the online app, so I cannot access bills and statements which I need for my record records. All in all, I do not recommend T-Mobile to anyone, their service their app, their anything. Run away..RandomPerson303Version: 10.8

Highly unethical business practicesOn November 25th I got a “free 30 day trial” for internet from T-mobile. They signed me up in their computer at the store and gave me no paperwork other than what plans cost. On December 1st I took the equipment back. Nothing was said about anything else I had to do. T-mobile never sent me one e-mail or contacted me in any other way stating there was a problem until several months later a collection service called about unpaid charges. After considerable problems even getting info on what this was about they wanted to charge me $168 because I had not returned the hardware in time and had a bill for 2 months. Apparently they do not count the return date from when the hardware is received at the store but when it gets to some other location of theirs. This location did not get it until January 20th (a really great 30 day trial since I only had it 7 days)! I did get this charge cancelled but still had to pay them $107 for something no one ever told me I had to cancel in addition to returning the hardware. Seems like there were 2 ways they are deliberately ripping people off 1 saying its a 30 day trial when it really isn’t (I don’t think I’d have gotten that money back either it I hadn’t returned it within 7 days) and not telling you there was something else you had to cancel and not caring that you obviously had not used the service they were charging you for when you did not have the hardware..XjevzhVersion: 11.4.1

Hides where to restart routerLiterally puts the manage home internet tab in the furthest thing to the right then you gotta scroll all the way it’s the last option at the very bottom then it asks you to login? Like I know you know who I am because the second I open the app you got my exact phone bill pulled up to the exact cent that I owe y’all. Y’all just wanna cram all your BS promotions down my throat when I’m just tryna restart my router because yall throttle peoples Wi-Fi if they don’t restart the router for x amount of time. Also y’all forced me to delete the old app which literally you would just open and everything was right there that I needed to check my Wi-Fi and restart router and that was it. I didn’t have to go through the parade of BS promotions and other nonsense like what in y’all’s right mind made you think to put a restaurant tracker on a T-Mobile router app like “hey babe what you wanna eat tonight” “I don’t know let me fire up my T-Mobile router app it has a built in restaurant tracker to help me decide!” Like no bro nobody has or will ever do that. And on top of that it’s obviously just blatant corporate greed at the expense of customer experience so you can push you ads and BS on us I wouldn’t doubt y’all make the routers mess up on purpose now just to get us on this stupid app to see your ads. Also aint no way this app is 4.8 stars that is nonsense probably just a bunch of bots that T mobile paid for to boost the review rating..KiliikiVersion: 11.5.0

Mike Sievert is a CowardMike Sievert, you’re a coward & a sissy. I wish I had the freedom to call you something else here, but that would be going against guidelines & it might be grounds for my comment to be removed. So, for the sake of wanting you to see this & potentially read it out loud for the whole world to hear it, I’ll keep it just mild enough to meet Community Guidelines. You woke up this morning & decided to be a disgrace in front of the whole world by choosing bigotry over your consumers. We’re very disappointed in this move, but we shouldn’t be surprised. You’re no different than the billionaire friends you rub shoulders with on a daily basis. You’re a sucker. Let me guess: You plan on selling that Trump Phone through your company soon, right? By the largest of margins worldwide, Black and Brown people are enrolled on just about every data plan you have to offer. My assumption is you haven’t learned from Target on why diversity, equity, and inclusion is important. You just made yourself to be one of the biggest cowards to walk this Earth. That goes for (but not limited to) you, Elon, the CEO of Uber, and the CEO of Verizon. You’re so lucky you were able to connive so many people to buy into y’all with your various plan deals. Don’t worry. One day, your Karma will deal you a lifetime supply of regret. God doesn’t like ugly, but he does have a sense of humor; so, he made you. You’re a pathetic excuse of a man with no spine; a sucker; a doormat. You’ve lost so much respect with a lot of your customers. Have a horrible day, idiot..DeRon LawerVersion: 10.9

Free stuff is great...Just an FYI for anyone looking at this for relevant, recent information, in the App Store this app shows an average rating of 4.8 out of 5 stars. In the month of August 2020, there were 81 total reviews written for the app, and the average of those written reviews is 2.01 out of 5 stars. That might get you an indication of real user experience. I have had this app for about 2 months now, and although free stuff in general is a good thing, as mentioned before, some of the giveaways are useful, some aren’t really. New things are presented every week, and every week there’s an issue with one of the giveaways. One week it was food at Popeyes, only you had to order online, and to stop people from getting free food, individual Popeyes franchise owners turned off online ordering and many refused to honor the deal. I’ve run into issues and errors playing the games that are offered 4 of the 8 weeks I have had the app. Much of the “giveaways” that are offered are just standardized discounts for retail goods. Some are just an advertisement for travel booking companies (there’s no real offer to redeem, it’s just “save up to 40% on hotels by booking with...” from what I have heard, this used to be a really great feature to being a t-mobile customer. I haven’t gotten anything really beneficial out of it outside of a couple redbox 1 night rentals..DBIG3Version: 6.0.0

Stopped Working After They Changed to T-LifeThe T-Mobile Tuesday app was great until they changed it to T-Life. The app stopped working and does not let you update to T-Life because Apple does not have all phones updated to OS16. Not only my phone, but also my mom’s phone that this app stopped working even though my mom’s phone is more advance than my phone. T-Mobile seemed to be ahead of people’s phone capability. This is why I say most companies are moving ahead faster than they can be sure the quality of their service is any good. T-Mobile and Metro are deteriorating in their services not only in this app but also in customer service because they no longer own any stores that are now all operated by third parties in NYC. Third party owners do not care about customer service, but are all about making money. They lie to customers claiming my phone does not work on T-Mobile network even though my phone works fine. They wanted me to buy new phones even when I just needed help to resolve simple issues that phone reps were able to resolve, while store reps charged for every little advice given. It is a shame that this app no longer works nor updates and there is no way to let them know other through this review. This is a reflection on what the company has become when it was once the best customer service phone company..Nyc gnuTVersion: 7.1.6

More of a gimmick than a useful app?When I first downloaded the earlier versions of what is now called the “T-Life” app, it seemed that there were A LOT more coupons, discounts and deals that appealed to a broad spectrum of T-Mobile users. For example, there appeared to be more offers and deals that would appeal to all age groups and audiences, such as offers for discounts on ANY movie at a given theater group. Now the app just offers discounts on ONE movie that primarily draws the attention of young adults. I’m very disappointed that, over the past few years, the T-Life app has increasingly focused on offers that most people over the age of 40 are less likely to find interesting. It’s as if T-Mobile is intentionally focusing ONLY on its customers in their 20s to early 30s. Why? I know plenty of people in their late 30s, 40s, 50s, 60s and 70s who use T-Mobile. Another reason for my low rating of the T-Life app is because the app has gotten a lot more stingy on what deals it offers. Most seem pretty lousy, compared to those of their competitors. I no longer make sure that I check the T-Life app for deals every Tuesday because there simply aren’t many that appeal to me or most people I know anymore. I hope T-Mobile improves the offers on the app soon or I’ll stop using it completely..AndpruchsvollerVersion: 10.3.5

Used to be really great...When we first joined t mobile, we were very impressed that they offered the freebies as a thanks for being a customer. However, after only a few months of actual good offers, they switched what they were offering, and now it’s usually either junk, or token discounts off of things we would never use or buy anyway. I was very disappointed that they changed it, because we added my husband on and talked several people into switching to T-Mobile because of this “going the extra mile” mentality that we thought the company had. We’re not on social media, so can now no longer participate in their games, since now the only way to do that is to allow them advertising via your media pages, and the things like $4 atom movie tickets are only good for the movie of T-Mobile’s choice, not mine, and the ones they choose aren’t ones I’d go see, even for four dollars. Why not give the customer the option to choose their own movie?? If a $4 movie ticket is being offered, what difference does it make which movie we choose? Anyway, the service has gotten so poor that half the time we don’t even bother to check it anymore. When we do, it’s a quick scroll down to realize nothing useful is being offered and we can’t participate in the games without social media, so there’s nothing unique anymore about being a T-Mobile customer..AurbvtfjsoxmfhVersion: 5.5.2

Rip off Travel and other rental offers !I have used this app for years now and they have steadily declined in value of their offers and not to Mention the worthless scam they run with 3rd party travel agencies that operate like some one working out of a garage and they label it as concierge when there is nothing concierge about the agency they work with. I searched that agency and found zero offices for it..it’s a sham front agency so don’t take their travel or car rental services or anything they don’t belong in for that matter given they are a mobile service provider and trying to supplement their income by these unreliable and trust less agencies of service. Also if you know they once offered 10 cents with shell which would become 15 cents with your existing gold status with shell however now they are cutting corners and offering 5 cents per gallon in reality and advertising as if they still offer 10 cents when the other 5 cents are your own good status privileges you get by default for joining shell so they false advertise it as if they offer 10 cents which is untrue and you note that when you click on their 10 cent banner ad in the app. Overall this is not worth it for mere dollar or two savings when the risks of getting ripped offer are higher and all in their favor. DONT GET PLAYED ! Dump this app and move on !.Sunny270Version: 6.10.3

Bud Light, Target?Different situations with similar results. T-mobile developers just trashed a good portion of T-mobile’s loyal customers by excluding iPhone 7 or lower and any iPhone running an iOS lower than 16 from accessing T-mobile Tuesday, now found in T LIFE. Verizon & AT&T will have long lines when they offer ex T-mobile customers an incentive to switch carriers. To the genius who thought up this scam to force customers to buy new iPhones for the sake of offers that are nothing like they used to be, why not leave the old T-mobile Tuesday app in the App Store as a stand alone app for those who can’t afford or have no need for expensive new iPhones or inflated contracts. This is nothing more than a way for T-mobile to force 5G on customers with no need for 5G and secondly to force a valueless trade in of your old iPhone for a profitable sale in a 3rd world country. I feel like I’m in that “Basket Of Deplorables”. The game hasn’t worked the since switching to T Life on an iPhone running iOS 16. All it does is ask for referrals for extra points. The game did work on an iPhone running iOS 15 last week. T-mobile is making me question moving all my lines to another carrier since the seem to be one of the big boys now and no longer provide the service that makes you feel comfortable and at good about your choice of carrier..Kplan23Version: 8.4.2

Connecting to SyncUp GPS is WAY too slow! PLEASE Give SyncUp Parents their app back!The old SyncUp app for the kids watch was WAYYY better. I could check it at any time and refresh location and live track my child quickly. However.. this new app is EXTREMELY slow, there are several more buttons to click to just see my kid’s location I have to login every time i want to check the location AND once I do FINALLY connect, it’s VERY slow and lags a lot.. In addition, I can no longer zoom in to see what street my child is even on and can only see a broad view of the general area with no way to zoom in.. and by the time i finally get her general location, she has basically already arrived to where she is going. If i want to check if she has been picked up or boarded her bus, it will take me at least FIVE minutes OR MORE before it finally connects so I have to plan ahead.. can’t just check in real quick whenever.. PLEASE Give SyncUp Parents their app back! THIS IS SO IMPORTANT! As a single mom I rely on this watch to quickly and accurately connect and give me her GPS location! This is a child’s safety being compromised and it’s not worth it!… If these issues continue then I will unfortunately be forced to switch carriers to find an alternative watch that is safer for me and my child..Iola irisVersion: 10.4.3

Older iPhone customers disregarded by this appSince the new update to this app, it does not allow older iPhone devices to download to continue having access to TMobile Tuesday offers. For example, my iPhone 7+ is up to date at iOS 15.8.1. However, this app requires iOS 16.0. If I could afford a newer model phone I would have done so by now but it’s not at the top of my priority list. Life is life-ing and I have other major obligations. My issue with the app developer and the marketing team of T-Mobile is the lack of consideration for those of us who have older iPhones. At the least, they could have sent out a notification in advance to let us know the impact of the app update and/or at least expressed some type of acknowledgement that we still matter as customers also. Now my outlook is why should I stay with a company that shows me I don’t matter? Especially when I could actually switch to another WCP and pay less for a plan with multiple phone lines and be able to add a new phone as well. I don’t see a point to stick around if I can’t access the benefits that are supposed to come along with me being a TMobile customer. Someone dropped the ball on this issue to totally disregard a certain group of customers being taken in consideration. Really disappointed..I'm done✌🏼Version: 8.1

Worst experience everI was signed up for T-mobile 5G home internet service after we checked coverage for our area and it said we were covered. After setting up the router we could only get 1-2 bars of signal and the internet was so slow pages would take minutes to load. We tried multiple different locations in our house with no luck. So we kept our old internet service from Spectrum that is $25 more but 100x better and put their equipment back in its boxes. After we tried to cancel the T-mobile 5g home internet service our account we setup apparently no longer existed and would not let us sign in to cancel. Now we are getting a bill for $160 after 3 months of no use even though we haven’t used any data or the service in the 3 months and the equipment has just been sitting there in the boxes they came in. They give you no way to cancel without installing (in my opinion) their data harvesting app. Which I refuse to reinstall and re-setup. I don’t trust them with my data (imo) after the data breach they had in the past where my SS#, email address, name, and cellphone number got exposed. So we are stuck in limbo. Horrible company in my opinion with predatory tactics. They give us no way to cancel without installing their intrusive app..1UnhappyCustomerVersion: 11.7.0

Does literally nothing.After 8 years of the old app being *almost* completely nonfunctional for prepaid customers, I didn’t have my hopes set too high for this new app. But when the “legacy” app stopped doing anything at all, I decided to try this one. Logged in and saw five tabs at the bottom of the screen, none of which did the one and only thing I need (manage my account). “Home” is just ads for things that are not the one product I need from T-Mobile (which is cellular voice and data service, obviously). “Tuesdays” just gives me a message that my phone number isn’t eligible for “perks.” That’s fine, I didn’t ask for perks. “Connect” looks like it’s for if I wanted to let T-Mobile access my WiFi refrigerator, if I had one. “Shop” is yet another page full of ads for things I didn’t ask for and would never ever buy from my cellular carrier even if I needed them. Which leaves us with “manage” which is where I expected to find my account details, balance, etc. Instead, it just says “Limited Access” and that I should call my local T-Mobile sales rep. NO. I downloaded the app so that I can manage my account without contacting a T-Mobile employee. Below that there’s a HOME button, which takes me to a dead link. 404, page not found..JustinulyssesVersion: 10.5.0

T Life AppI do not find this App to be very user friendly. I also have NEVER gotten or won ANYTHING in 3 years (this account/ 5yrs previous acct) as a T-Mobile customer. Not even a window sticker to give free advertisement or anything. I find T-Mobile to be really big on flashy commercials and ads and really ZILCH on the real reality time of actually giving to customers. I don’t even get all of the supposed “perks” that go with my account that I obviously pay for every month and yet every time I have tried to address this with customer care they either say it is fixed and I find out it isn’t or they say that they aren’t sure how to fix it and they push me off to someone else…. For example I am still waiting for resolution to my supposed free AAA roadside assistance and my supposed free Netflix…… neither issue has been resolved and I am going on my second year of MYSELF paying for my AAA and every month I also pay Netflix still…… I don’t understand and I don’t feel like it should be advertised as a “perk” to make cell plan and this be the ongoing reality with nobody yet to help resolve it for me FOR REAL!!! I hate to complain but I am tired of feeling taken advantage of and lied to about what is included in my monthly cell plan that is NOT cheap or discounted by any means…….Kimmyz CardzVersion: 10.0.1

Hidden ChargesI recently upgraded two phones on my account. T-mobile promised me a competitive trade in for my old iPhone pro. Then they overcharged me every month. Now they have charged $200 over the value of the phone I have now minus the trade in. I’ve called customer services every month for a series of months and I keep getting promises for a resolution, but there isn’t one. The app shows no details about what I’m being charged for on my bill. I don’t care about pizza, or hotels, or whatever. I just want an honest service, customer service that can answer my queries, and a transparent bill. In a world of ai and high efficiency, how is it that things are getting harder and more confusing for the consumer and easier for advertisers? Greed and manipulation seems to be the answer. I would love for T-mobile to step up and resolve the issue. I will be filing a Better Business Bureau complaint soon. I went from loving their customer service to feeling frustrated about paying for phone protections that I had no idea I had (no way to access this information on the app), and now overpaying for what seemed like too good of a deal to be true. I’ve got one more year in contract for these phones and then I will be looking for a competitor to handle my service needs..RobertFrosty52Version: 10.5.0

App rarely loads & too many adsFirst, I am already a customer, hence having this app. Why do you think I want to be faced with so many ads for additional products every time I open this app? I am going into the app to view my account, so give me that info on the Home Screen. Next, it’s not immediately clear where to go within the app to get the info I’m looking for, you have to search the screen for where to click. It’s not an intuitive user interface/experience. Again, probably because you guys care more about selling your products than actually helping the customer. When I do try to view my bill in the app I am FREQUENTLY met with a blank white screen that refuses to load anything, I usually have to try several times or close out the app and re-open to get it to show my bill. I have been trying for several minutes to view my bill and it won’t show anything except the X in the upper right corner and the back arrow in the upper left. It also will not let me view my current usage if I try to do that in the app, it says they are experiencing issues loading that info. Yet all of the ads in the app seem to be displaying perfectly fine! Maybe focus on your quality a little more and less on your ad banners??.LeeAnn1916Version: 10.4.3

Baby, if you wanna watch, it’s gonna cost YOU.I need to be very clearly understood when I say this: I am using this app begrudgingly as it is, because the amount of nonsense involved in paying on the actual website has FINALLY, after over a decade of membership, worn me down. So, with literally no respect intended, I DO NOT, HAVE NOT, AND NEVER WILL, desire for my FACE ID to be used to pay my phone bill. If someone knows the passcode to my phone, opens the T-mobile app, and they wanna know my bill pay history? More power to them. I do not need protection from that person, as that person is probably my next of kin and I am dead in some horrific accident with my own face melted off anyway. In short, no part of paying for a month of cell phone service has ever, nor will ever, require verification of my facia identity. To put “yes” or “ask me again later” is an actual affront to god. T-Mobile however, is an affordable and reliable carrier and I am very happy with my service. The data has been faster lately it seems like, but that just might be my perception. Anywayz yeah if you want to see my fav, I want half off my bill per month for eternity and my rate locked in as such. Then we talk..TylerwahlVersion: 11.3.3

Unacceptable! App doesn’t allow me to view my postpaid account info in the appMy T mobile account is connected to both a prepaid and postpaid account. However when logging in to the app, I select the postpaid account in the account selection screen (it says I can switch at any time) but I can’t access half the features in the app with the app saying that my account has “Limited Digital Access”. This forces me to use the website, which works, but is not optimized for mobile. They should really fix this because I would like to view my bill details, view account info, and more, from the app, and not be forced to use the website on mobile. And I can’t find the option to switch between my postpaid and prepaid accounts in the app when it says I can at any time. This feels unfinished and I am disappointed that T mobile has no ironed this out. Customer support just told me to use the website but this is utterly unacceptable, they didn’t say that they’ll try to fix the app but instead tell me to use the website. Is this how t mobile treats their customers? This app was supposed to save time and be an easy way to view your account, that sounds great and all, except it doesn’t work. Please fix the app, thank you..Jzhang10Version: 11.0.1

Barely functional for Sync Up Kids WatchFirst of all, the settings for the kids watch are completely buried in a random set of clicks that I had to Google to figure out - not at all intuitive. Secondly, any changes you try to make are met with a “Something went wrong. Please try again later.” message (and yes I am running to most up to date version of the app). They may or may not actually save, but it will always tell you something went wrong. Right now, contact pictures are eventually saving, but nickname changes are not (so when I switched from the sync up app to this one, it decided my nickname on my kid’s watch was my first name instead of Mom and I can’t change it. Also, live location updating never works. I always get a “It’s taking longer than usual to connect to this watch.” message and then it lets me know that it failed to find my kid. But the periodic location refresh still works, so it clearly *can* connect to the watch and figure out where my kid is…. just not in an emergency situation. Good times. We’ve been pretty happy overall with both the watch and T Mobile service in general but this app is garbage. If I had more than 2 hands, I would give it more than 2 thumbs down. Hot mess..PyratejennyVersion: 10.3.5

Warning! They will triple your bill out of no where!!!For one, after many years of having service with T-Mobile because I’m too ADHD and busy to focus on transferring to another service (tried to transfer my number once to Verizon and T-Mobile wouldn’t let me) out of no where my bill went from $167/m to 370/m without adding anything. Never could get an answer why and every time they would dodge getting the problem fixed. Just people trying to sell you ‘something better blah blah blah’. I finally go to disconnect all of my service. And the lady told me I have the right to disconnect immediately, but there’s no option to. The only option is for me to wait a month when they decide to disconnect my service. How is it that I have the right to disconnect immediately but there’s not an option to? I highly advise for anyone to go with Verizon or AT&T. even Starlink. After many years of being with this company, they treat you like you are no one. And treat you as if you’re some junkie off the street getting service for the first time even though you’ve been a business customer for years and before that, a personal customer before that for 10 years. I hope the slime bags get bought out..Amzzz76Version: 11.3.3

Ads but no supportI pay for 250mbps speeds and it’s been throttled down month to month down to 5!!!!!! There’s not option to run a speed test, or any way to check for outages or submit a support ticket within the app. It’s basically just ads for coupons. The only useful thing you can do with the app is to create alternate access points. The options for that are very limited as well, because even set to 2.4hz my air purifier and Wi-Fi printer can’t seem to recognize the network. It’s hard to even navigate to the useful pages because promotions are just front and center. I switched to T-Mobile because my provider only offered 25mbps, but at least that speed was reliable. Now I am lucky to get 10. I have to use my cell phone data at home rather than the Wi-Fi and my kids struggle with homework!!! I work from home online so T-Mobile was probably the worst choice I could have made. The only solution they offered was a new router with the same problem. I was getting 300mbps when I activated and it’s been throttled down to 3mbps over time!!! The app is useless for anything other than scanning promo codes for hotel discounts. Super disappointed in T-Mobile and the functionality this app as well..MommaOfMayhemVersion: 10.7.1

What the factual duck? More like T-LaughIf we thought, between data breaches, aggressive personal data collection, and terribly designed and performing apps, that T-Mobile had to have bottomed out and have nowhere to go but up ... we'd be wrong. T-Mobile is retiring the app customers need to just manage our account and bill, only to force us over to an in-our-face marketing tool and thinly veneered data harvesting platform. (Of course, they promise to protect our data, but they've already shown they're not very good at that). This new app asks for permission to share location ("so we can offer you deals") and contacts ("so we can show you their contact photos") and says "Please always allow". This is complete balderdash ... they already have our location via cell tower, why do they need our precise location!? And they already have all our text and call data, so why this new need for all my contacts!? Beyond that, as other reviewers have noted, the "Benefits" screen is not only illegible, but likely to trigger a seizure, or at least a migraine, due to the rapidly moving and flashing display. Great quality control for your app, T-Mobile. I am beginning to think T-GetALife is nothing but poorly disguised malware..JmknobleVersion: 10.4.0

Just gets worseWhy, this app use to be awesome, however with all they added it has just become trash. The only thing I thought I would like, the merge of tmoble Tuesday and the Tmoble app has just created confusion and brought straight up garbage to the “freebies” we often got. For instance every now and then if I visited a store on Tuesday they would have a fun little gift for the customers… NOT anymore now I would have to drive over 30 miles to find the closest store. Thought you were going to get a freebie for one of your favorite fast food places like before? Think again, now you have to spend x amount before getting it or you are just getting a discount off. Might as well just call it the discounted section now days. You want easy access to your bill? No now you have to thumb your way out of the discounted section to find it and hope you don’t accidentally swipe and find your way back there. Sadly since the last update and the inclusion of the Go5g plan tmoble has lost sight of the amazing customer service it once had and has moved along side those other names and is quickly going to ruin the name of T-mobile. I hope they fix this but sadly I do not see it happening any time soon..Dschm1311Version: 10.5.0

Bad union between T money and t lifeI’ve been using T-Mobile money since when they first initiated the service. Love how the app was crated. Customer support and etc. I know with the union they are creating with t life is to have all T-Mobile things in one spot. I know I should not judge since it barely started this week but I am really un happy with the union. I feel like it was not really thought out. First T life takes a bit to load since it gathering all the things the app does. Compared to T-Mobile money app I was in within 5 seconds. Next to access your account/ balance on T life I have to go through authentication twice. One to access app and another my account. Then the account page is very dull. It looks like with all the time they had to set up the change over. They didn’t really put effort into setting up the page like we had with the t mobile money app. Honestly bad initiation. Of course to each their own opinion. But if T-Mobile was going to do this change. They should have put a decent amount of effort like they usually do. Especially if you’re trying to access your account. I can do by skipping all the other stuff and just go straight to my account..Joeyjlg03Version: 11.1.1

Impossible to do businessT-Mobile makes it very hard to do business with them. A simple phone upgrade has taken way to long and to much of a hassle for it to even be worth it. I spoke with customer service looking for an iPhone 16 pro 512gb in store that I can pick up, after a long time of the person reaching out to multiple stores I was made aware that anything above 128 gb is considered "Custom” and needs to be ordered from customer service. A week later and I’m still waiting for my “Custom” phone to be shipped. Also went to exchange a different phone for a different color and as soon as I walked in the store the representative made me feel like I was bothering them by asking to swap an unopened phone for a different color. His words were without looking “We probably don’t have that” I advised I called before hand and he came back out with the color requested he got snarky and said it’s going to be $70 restocking fee. For what? For you walking in the back and back out? Called customer service and they waived the fee and still waiting for that phone as well. Quit trying to sell me sandwiches and bank accounts Tmobile and sell what customers come to you for, phones… just phones..Mr.HowyadoinVersion: 10.5.0

Why I leftI really liked T-Mobile when they bought out Sprint. But Customer Service was bad. As time went on, it got worse. Being a customer for over 20 years, I thought I would have been a valued customer. It turned out that T-Mobile didn’t care. Customer Service went from bad to Horrible. Calls were getting dropped as I walked through my home. I was given s7 day FREE TRIAL BASIS for their Internet Service. I tried to connect and after 2 days, I took the device back. Turns out, THEY DID NOT DO A FREE TRIAL AND CHARGED ME HUNDREDS OF DOLLARS. I called them to straighten things out and Customer Service was TERRIBLE and I was not given help but excuses and an “Oh Well”. I decided it was time to check out my options. Turns out, there was a less expensive option and I went with it. Even after, T-Mobile continued to charge me for a watch line. I spent hours on the phone trying to get it corrected. As of Today, EVEN THOUGH I SPOKE WITH A SUPERVISOR AND WAS ASSURED THAT THIS CHARGE WOULD BE REMOVED, IM STILL getting a bill for this line that I have not had for more than a month. So, it is STILL AS ISSUE. I DON’T LIKE T-mobile AT ALL at this point. I won’t ever go back to them.Shakey13810Version: 11.7.1

Poor User ExperienceIt is non-obvious how to do the most basic things. I ran out of data and wanted to purchase an additional pass. There is no clear place to do this. On the ‘Manage’ page I get a message saying I have “limited access” to my account, with no clear information on how to proceed except a broken link. Why are plans not part of the “Shop” page? Why is there no search? I ended up having to go navigate the web application in my phone browser, which is also irritating because there’s so many menu items, and you need to fumble around to find what you’re looking for, and all sorts of issues with navigation: you open up a menu, and part of it is hidden, but if you try and scroll to the option you want the menu disappears. On a mobile browser, the search bar is off screen and you cant see what you’re typing. I don’t see what the app could be useful for. The rewards thing is irritating, and no we don’t want to buy phones off your app. Why does it keep pestering me for my location both on and off the app??? Poor engineering, poor concept, just completely annoying. I am a 22 year old college student by the way..Efia51Version: 10.4.3

Come on T-Mobile! You can do better!Okay, so the old T-Mobile Home Internet app is going away in favor of this mess. Fine, but who was the genius that decided I need to sign into my account (via the internet) to troubleshoot my home internet modem that won’t connect to the internet? So, the only way to get this to work is to turn off wifi on my phone, log into the overly cumbersome and ad-ridden new app, then turn wifi back on and scroll through all of the excess garbage to find the button that accesses my modem/router so that I can begin to troubleshoot the problem. A procedure that no one tells you about, by the way. The old app required none of this. Just open it while connected to the wifi, and it would start up with the network status and allow you to quickly troubleshoot connectivity issues. Can we just get a firmware update for the home internet modems that lets us do this from a web browser, like every other router and modem out there? I don’t understand why my cell phone is the only way to access the wifi and connection settings to begin with. I’d trade all the freebies and discounts for some real functionality here..The_journalistVersion: 10.0.0

Badly maintainedI was tricked by a store manager who first intercepted my warranty replacement device , stating that it was not qualified for a replacement. He was just a liaison between me and the manufacturer and had no say in the matter whatsoever. A few months later I had an issue with my device and I had to go into a store to resolve it. He claimed that all they do is sell phones and after taking my phone to a different part of the store, gave it back to me with a fake phone number that I was supposed to call for the issue. I left and attempted to make the phone call to a number that ended in 0000 to no avail. The next time I opened the app I was no longer the primary account holder and the second number on my account was missing entirely. I had two phones but they were both mine and there has never been another person on my account so I called and informed T-Mobile several times and they never did anything to correct the problem and after a couple of months they tried to bill me for someone else’s account since I suddenly didn’t have one anymore. I have tried to resolve this issue too many times to count and they just kept pretending to look into it and now they have doubled my bill and separated me from their customer list as if! I can no longer access anyone through the app and they are screwing up my credit score because they have incompetent employees and thieves who sell their product and I am supposed to what? Pay them? Take one for the team? Idk. I think it’s supposed to be arbitration time but in my opinion it should be jail time for some and T-Mobile should be paying me! The app is useless for anything serious and important. I even asked who my primary account holder was so I could get their permission to use the app! No answer. The app, The company and the entire system is useless. I don’t recommend..MysticalPoetessVersion: 11.7.1

It’s free, but...Let me start off by saying I used to love this app. There used to be great prizes, and spinning the wheel or whatever else was exciting. Even the small prizes like one free donut were good. Now that has all gone downhill. It’s great they’re still giving out free stuff, but if the purpose is to reward and entertain loyal customers, this app has become a bust. The minigames are gone, replaced by having to tweet things to enter a giveaway instead. Fun, free prizes are gone, replaced by discounts or BOGO offers. It used to feel like T-Mobile was seeking out the best sponsors to do the best giveaways they could. Now it feels like companies are using this app to get us to spend money with them. Despite my 1-Star review, I’m sure for some people this is a great app. I think that it should continue to exist and function, even in its current state. That being said, I get the feeling many people are disappointed in the turn this app took (myself included) and I wish it would go back to the way it was. I recommend everyone try this app out, maybe you’ll be one of the people who love it. However, if you’re disappointed by the “prizes” like me, just uninstall, it’s not even worth the storage space on your phone..Lord TOM1Version: 4.3.0

Worst serviceAfter a decade of being with T-Mobile, I decided to not put up with dropping signal, and poor customer service, so I decided to start anew with a whole new number, no porting. I was on my last day of the bill cycle so I wanted the number canceled by the end of the day because you know I paid for that service and I needed enough time to remove 2-factor authentication from bank accounts and such. Well I used the chat on this app and she told me it wouldn’t be canceled till the end of day but as soon as that chat ended I got SOS as my signal bars. So they lied to me and I had to waist my time and money to fix her error. Nobody at T-Mobile could help just pointing blame and telling me to go to store if I wanted my number back for a couple hours to remove that 2-factor from like 30 different accounts. I was so heated and vented to one of the supervisor and she scoffed and told me either do it or don’t. After being with T-Mobile for so long, especially after the last few interactions, I will never go back and I will promote against them. Just to rub it into tmobiles face Visible service is wayyy better for literally more than half the cost..Devvy DevitoVersion: 11.1.1

Spams adsYou can’t even find the options to connect setup the device until you scroll through a bunch of ads on every page.SjejjrdrnnVersion: 10.2.0

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