Wood Away Customer Service

The concept of moving color blocks around until you can yeet them off a board is definitely a tried and true fun pastime. The user interface is easy and the rules are simple. This game is great because even though there are possible in-game purchases (which I don’t want to do ever), they are not necessary to advance levels. When you come to a difficult level, to get tools to help pass the level the game allows you to watch a _short_ advertisement to get a reasonable amount of coins to buy a tool—no real cash is necessary! So much better than some other games out there. Thank you creators!

This was the best game until I activated the pass. I loved that the levels were just hard enough to keep you stimulated but not impossible to keep going. I could watch ad after ad and get plenty of coins for boosts to help with the more difficult levels. There’s another game very similar to this one but there was no ad option for coins or extra time so I was thrilled when I found this app! Unfortunately I bought the Pass for the first time about a week ago and haven’t been able to watch an ad since. I took a little break and waited for the Pass countdown to end to see if my ads came back but they didn’t. I deleted the game at level 704, now I’m writing my review and will cry myself to sleep. If this was just a bug or my ad option comes back hopefully devs will let me know somehow. Until then… I’ll miss you wood away.

After downloading another game like this and being stuck forever on different levels, I gave up and searched for another like that one. I love the challenging levels but also appreciate the game developers putting in easy to solve puzzles to give your brain a break and to feel like you are still progressing!

This is a fun and addictive game, but it is very frustrating. It needs to have more realistic time frames to solve the puzzles. More time needs to be allowed to solve the puzzles, and when you watch the ads to earn more time you need to earn more than 20 seconds. You end up watching ads that lasts anywhere from 30 seconds to a minute to get 20 seconds. I end up spending more time watching ads than I do playing the game. I realize the ad is how you pay for the game, but this is ridiculous. I would give it five stars hands-down if I had more time to play. PLEASE FIX THIS!

I love this game, the levels are super fun and interesting. Only thing i hate is when the level ends, it gives us a prompt to get 20s extra for 450 coins (which is a trash deal as a new life is 450 coins) the reason it is frustrating is bcoz it comes right after the time ends and since im still trying to finish that level, I misclicked it 3 times when i did not even want it. Either it needs another animation before it or its cost needs to be reduced coz it feels like i took an action i did not want to, 3 times in 2 days

I really enjoy this game, but delete it. Used to be able to watch ads to collect coins to get extra help to remove pieces, but those are gone and after playing the same level 20 times and still missing that least piece with no other option for help except buying one of their packs it is just frustrating. And the game just can’t compete with my regular life frustrations I must deal with. It is one of the better games. They should brings the ads back so people have that option.

This would be five stars, except that levels are beginning to repeat. There may be a couple hundred levels in between the repeats, but it takes away from the fun. Overall the timers on this game are more appropriate than other similar games, and there arent constant additions of all kinds of new obstacles- there are an appropriate amount to keep the game fun (unless you get a repeat level).

This game isn’t impossible to beat and is quite fun. I read a lot of the recent reviews stating some of the levels were unbeatable but they aren’t. I’m only on level 34 but I haven’t spent a dime yet. I definitely recommend this game if you are looking for something to pass time and challenge your brain.

I am finding this puzzle game challenging and fun. I’d like to ask the makers to make a correction. At least twice I have built up sufficient coins and hit the purchase more time by mistake. The pop up needs to be moved up or down so it’s not touched by mistake when time runs out - or better, provide an option to verify the purchase or cancel it.

Unfortunately they took out the option to watch an ad to get more time to complete a level. This made the game better than other similar games and more addictive. Now I won’t play it anymore as it’s too frustrating to try and finish a level with lower time. Bring the ad option back!

I love that the timer is more reasonable than in other similar games, it allows my mother with Alzheimer’s to enjoy playing - and makes it less frantic for the rest of us just looking for a fun relaxing way to spend a little time solving a puzzle.

I’m enjoying the game so far, but I’m only on level 10 so it’s early days yet. Graphics are lovely, no ads so far, blocks slide easily. This one seems worth the download. I’ll try to remember to update my review after level 100 or so.

Love the game! I made it to level 161. If you don’t pass the levels the first time try again and again, and you’ll finally get it. Unfortunately I’ve tried every way possible on level 161 and it comes down to four pieces left and it is unpassable unless I’m missing something.

I love this game but today I can’t open it. I press the icon and it just stays on me Wood Away screen it doesn’t connect to the game.. I don’t want to delete it and add it again cause I am very far in the game. I need help.

Love the game but hate how you can accidentally hit the extra twenty seconds when timer runs out and you end up loosing coins that you don’t want to spend please look into a better set up on this. Have lost so many coins from this

I love this game. It has been super fun and time filling. However I cannot figure out why it keeps glitching. I’ve made sure it’s not my phone and the game is the only thing glitching. Is anyone else’s?

It’s a great game and challenging. My only objection is the amount of time it takes for lives to refill and that lives seem to only refill when you have the game opened.

Absolutely ridiculous how short of time they give you for most of the levels. 1 minute is not enough. 2 minutes isn’t even enough for some of them. some levels are unbeatable without the use of the power ups, even when you know exactly which order to move them and you’ve used power ups, you still run out of time!!!

The difficulty increases as you play, but at somewhere is the 600s difficulty goes back down then in 1100s you revert to levels you’ve already done. That’s very annoying. Great game until that point.

I really love playing this game

When playing, you don't notice the time.

Great game, only positive emotions!

Love this game. I play it all the time but recently i updated the game and now it won’t let me watch videos for coins it just sends me a black screen. Also when i finish a level or even need to restart a level, i get the same black screen and have no choice to close it just to get back in but it doesn’t fix the problem. So please fix this! I want to get back to playing and collecting coins

Having an option to remove the timer would make the game more relaxing.

Really a challenging and fun game, but the quantity of ad time is ridiculous. Really wish there weren’t quite so many ad breaks and that the timing to get through the challenges was a bit longer. Still going to play, and recommend, but get ready for waiting through the ads.

This game is not for everyone, it’s super fun and very challenging! Fast thinking and reactions are key to solving in a timely manner. Love it!

Great and vibrant game, had a great time!

This game is really good, but also frustrating

I downloaded this puzzle because another popular similar one was driving me mad with how little time it gave. This one has a timer but is generally more generous with time and has more “easy” puzzles in between to relax you. That being said it should ABSOLUTELY have an option to play without a timer. Devs, please work on that. Additionally, and by far more importantly, they need to stop repeating levels. I’m on level 341 and have repeated many levels (not that I am playing them again but let’s say I play level 25 (only hypothetical for illustrative purposes). That same level may be the one given at 211. In fact, some levels have repeated 3 or 4 times. I mean if that’s not annoying and lazy I’m not sure what is. Overall it’s a fantastic and fun game (not sure where people are getting that levels are impossible especially without the help options because that hasn’t been the case for me) but those two issues are in need of fixing. If those can be taken care of, you’ll get MANY more five star ratings, I suspect.

The gameplay is addictive, and I’m not entirely against the timer. But the timer BREAKS the experience entirely. “Hard” levels are only so because the time limit is inhumanely low. Couple the weak payouts of 20 coins per level completion (40 if you choose to watch ads) with needing to spend 450 coins to continue a level when, not if, you fail a level really diminishes the urge to keep playing. I’ve kept an eye on reviews over the last year or so with the devs saying they’d look into a “no timer” option. Nothing. I’ve made it through over 3,700 levels and said levels are blatant repeats. No update to my knowledge has added ONE new unique level. Lack of meaningful updates, failed promises, boringly repetitive levels, timers requiring AI-levels of dexterity and speed, and predatory coin payouts forcing you to pay money to advance just a trickle has made this bar none one of the worst apps I’ve sunk a significant amount of time into. Taking note of your developer name, and will never download an app by this group again.

I wrote a review last week that level 24 isn’t solvable without purchasing extra help (see below). I was wrong. In fact I’ve solved all the puzzles up through level 100. It’s a lot of fun. HOWEVER, by around level 80 or 90, to solve the puzzle you often need extra time which you can get by watching ads. I was at the point of watching 2-3 minutes of ads per level. Yuck. So it’s fun until around level 80 or 90, then the ads become unbearable. A couple of suggestions for the developers- add a counter so I know how many attempts I made to pass a level. And it’d be nice if I could go back and re-do a level I’ve already solved. Sometimes you’re in such a hurry to solve it before time runs out, you don’t remember the moves you had to make. Like the commenter, AlteregoVT, I find that level 24 isn’t solvable. I am not interested in spending money for extra toys to solve the game. You are making enough money with advertisements. So I’ll be deleting the game soon. Too bad. It was fun for awhile.

My biggest gripe with this game is the timer. I love the game and want to just relax and do the puzzles but it is making the game a lot more stressful but adding the timer. Then you add blocks with a timer built in on top of the normal timer some levels seem impossible. I’m also annoyed that I did buy the pass to get the rewards but it seems I don’t actually receive all of the rewards even though it looks like I have. For instance it was tell me I got 2 hammers with a green check mark but I will still have none. I have reached out to support about this issue since I spent real money on that and am not receiving what I paid for is quite frustrating.

The app works well and is challenging. I wish the colors were more distinguishable from each other. The gates are especially hard to tell yellow from orange. And in the blocks, the blue and bluish green are very difficult to tell. Yes, I put my brightness all the way up. Also, when you fail, the screen comes up to spend the coins or give up, and if your finger is still on the screen, it makes you spend the money. I wish I could make the choice myself. A second in between would be nice. Otherwise, the app is great. They found a nice balance between challenging and frustrating.

I like this game and I do find the timer to be generous compared to other similar games which is a nice change. Definitely have not had an issue with any unsolvable levels. A few I had to play a couple of times but then still finished with plenty of time left on the timer and I’m on level 148. Problem I keep having is I keep opening the game hours after running out of lives and when I open it, I’ll see that my lives tick over from 0 to 1 and starts the refill timer at 30 minutes. Annoying after I wake up and my lives haven’t refilled from the night before. Hopefully an easy fix for them to do.

I liked this game. The blocks are quick moving and seamless. I play it often and don’t even mind that the developer hasn’t added new levels in eons, which means just continually playing the same levels over and over. The ‘timer free’ ad was a lie, that’s only the first few levels. Thereafter, you have to watch ads to keep playing. Again, don’t mind that, but several are 60-90 second ads for 20 seconds of play. Ridiculous. My last straw though is a 90 second ad that doesn’t even give you more play. It’s broken. I’ve alerted the developers to the issue 2 weeks ago, but no change.

I’ve tried to contact the developers themselves but, don’t know exactly how to do that. I have been charged so many extra charges for purchases to play this game. I just got a $9.99 package today and was charged over $40!! I just went through my receipts and found there were an astronomical amount of times this has happened to me, and I highly doubt I’m the only one this is happening to. One day I was charged almost $90 for 5 $1.99 purchases. How do I go about getting a refund for everything that was taken from me?!? I have screenshots, as well.

The game does everything in the description and is actually hard which is nice. This would be a 5 star review except the game has ads, that’s ok, except this one ad was super creepy: aI Video Generator SelfyzAI lets you animate pictures. It showed making an ex-girlfriend kiss you. Like bro, she probably broke up with you for pulling stuff like this, and now you make her kiss you without consent. I couldn’t find a way to complain to Apple I don’t know how that got through app review. Sorry to complain but putting ads in your game that are creepy tarnish the brand. Fix this and I update to five stars. Programmers: get real girlfriends, maybe by being decent human beings, not creepers.

Made so it’s near impossible to be free to play. The timer is so short and there were times I swear you had to use one of the tools, the only problem is you’re given 1 of each at the start and once they’re done, that’s it. You would have to spend money to pass the level or sit there and do the level over and over again. I love the puzzle aspect but hate the absolute cash grab it is and wish there was an option to play without the timer, it would still be just as challenging, but the devs would loose money, and it’s clearly not something they’re willing to part with…

There’s a lot of games exactly like this, they all copy each other & they’re all money grabs. The puzzles get harder and harder and they don’t give you enough time to beat the puzzle and only give you 4 or 5 hearts to try… this leaves you with three options… pay, wait for the hearts to come back (this takes hours) or delete the game. You can pay 400 coins to add additional time to beat a puzzle, BUT you only get coins by beating puzzles (20 to beat it or 40 if you beat it and watch a video). Doing the math on that, it’ll take you beating 10 levels and watching the 10 videos or beating 20 puzzles and not watching the video… to get ONE chance to add additional time to beat a single puzzle. Make it to where it only costs 40 coins to add additional time & I may consider not deleting this app like I have the others just like it. Otherwise, buhbye.

This was a relatively fun game when I first started playing. I am now deleting it because of the ridiculous ads. They like to give you a timer that is way too short for most of the levels. Used to be able to watch one ad to get an additional 20 seconds. These ads are usually almost 2 minutes long which is way too long for 20 seconds. Now they decide to remove that optional so you have to “buy” the extra time and now you have to watch at least 2 way too long ads. Absolutely ridiculous and unreasonable. Delete delete delete.

I enjoy the concept of the game in spite of the fact that it is like most games that cheat you and try to force you to spend money. The reason I am going to probably delete this game is because the claim of each level is unique and there are thousands of levels is false. There are indeed thousands of levels but they just repeat the same ones over and over again. I was about to quit when a new level popped up. But no, there were only 5-10 new levels and then it went back to the same old ones! Not even repeating any of the new ones.

I love playing this game; however, I have one request. When I have failed passing a level the screen changes so fast. I don’t have time to move my finger before the continue on button appears. It charges me 450 coins for an additional 20 seconds. This is so irritating because it is not how I am choosing to spend my earned coins. Is there any possible way to change this feature?

Got a new phone and was forced to start back on level one. I was on level 1836. I emailed support multiple times over the last few weeks and they never get back to me. This game was my absolute favorite of all the block removal puzzle games out there. I also played this one over the others because you could watch ads for more time. If they can’t restore my account and don’t give the option to watch ads anymore, I will delete this game. Plenty of other games out there!

Like other reviews. I started playing this game and got addicted to it. Levels were challenging and loved the video ad option which the other game didn’t offer. However, not sure what the heck happened but now after level 400 it has gotten way too easy! Might play a bit more to see if more challenging but if not, then will be deleting.

I love puzzles so I really thought I would enjoy this game. However, the levels are timed which takes the fun out of it for me. You only get a minute or so to complete each level which stresses me out and irritates me. I would love a version of this game where it’s simply a puzzle & not a timed game. I can only give 3 stars for this reason. The game has potential but sadly is not a winner.

I paid to remove the forced ads but it removed the option to watch an ad voluntarily to gain 20 seconds. That should have been stated before purchase. There needs to be an option to remove the timer. Clearly it's only there as a money grab. If it truly was there to "make the game more challenging" like the developers stated in their replies to these reviews there would be an option to play without it. They aren't taking their player's concerns seriously.

You used to be able to watch a video to get some coins to buy power ups, but they took it away. Many levels, however, are unbeatable without power ups. For instance bombs are sometimes placed on a random block and sometimes that random block is in a spot blockaded by unmovable blocks, rendering them impossible to get out in time. The videos for coins is what made this game better than the dozens of identical games. It’s a shame, deleting the app now.

I’ve been playing this game for a while and love it. I decided to buy the monthly pass thing for $9.99 (which is more than I usually will spend in a game). As soon as I did, the option to watch ads to get lives or coins for the boosts went away!! So now I’m stuck for a month where the only way to do the things you can usually do is to spend even MORE money. It’s a ridiculous bait and switch so be SURE to never buy the $9.99 pass!!!

One star only because the bombardment of ads makes it hard to enjoy this game. I dumped it after playing 15 minutes because of the constant ad upon ad. If it was just one 5 second ad in between sets, that wouldn’t be so bad. But, after watching one 30 second ad, they lay another 10 second ad on top of it. Probably ought to wait until the customer is hooked on the game before beating them over the head with ads.

It started out as a great game for me. If I ran out of time, there was always an option to watch a video to get a little more time to complete the level. But one day, I decided to buy some coins. After that day, the option to watch a video was no longer offered. So I guess I’m done with the game.

Misleading ads said no timer. There is a timer. There’s a “quick break” for ads after EVERY level. I spend more time watching ads than playing the game. IF I watched the ads. It’s faster to just close the app and reopen. These copycat games are everywhere and all of them are just tools to collect ad revenue, and worse, they increasingly are becoming “pay to play” where the only way to beat a level is to buy some upgrade, or extra time. Obnoxious.

This was my favorite block puzzle app. It’s mid-level challenging. Short videos were only between games, and opportunities to win rewards. Suddenly it started forcing much longer videos in between already earned games. Shame when apps get greedy. More videos means I’m going to quit playing instead of more.

This is my favorite game to play, but it consistently freezes my iPhone. It was doing it on my last one and I thought it might have just been my phone, but this one is brand new. I’ve never seen an apple iOS system freeze like this. Sometimes it won’t even let me hard reset it for a few minutes. So disappointing.

This is a fun game, but when you have to pay for tools to finish a level, that’s when I delete a game. There is no way to pass level 47 without using a hammer or magnet to remove some pieces. There may have been levels before 47 that was also impossible to pass, but I had a few tools. I watch plenty of ads to play this game, so I see that as my payment to play.

I liked the game well enough, but around level 2000, it became clear that many of the levels are just repeats of previous ones. Disappointing to have finally beaten a VERY difficult level, only to have to solve it again a few dozen levels later. Deleting the app.

The game is great and the graphics are perfect. It’s really annoying though that the lives don’t replenish unless you have the app open/active. If you deplete the lives and open the next day you’re basically starting from zero lives. Really annoying. And I agree with other reviewers that the timers should be optional. Would be willing to pay for that feature.

The play on button pops up right where your finger is frantically moving so I accidentally press it all the time. Then it only gives a few seconds but uses up 450 points which took winning 12 rounds PLUS watching long adds after each round to earn. It’s infuriating! I’d rather just not have the option because it eats up all my hard earned points!

Loved this game but one day it decided to not run anymore. I checked to be sure it was updated and it was. I’m not happy because I had a lot of points and extra time, bombs, etc. Looks like my only fix is to delete and reinstall. Thats unfortunate.

I love the game even tho as the level go higher it takes me days to complete one level. But my issue is the game keeps freezing my phone I literally have to restart my phone and lose one of my lives. Please fix this bug

I paid for this app and sometimes, I don’t get the choice to watch an ad to continue playing or get more coins. When they fix that, the game gives me the pieces with bombs already set at half the time my husband gets (he has the free version). So frustrating.

Ads are too long and sometimes can’t get out of them back to the puzzle

If you have a whole day for 1 level, this game is for you!

App stopped launching since the last update

Anyone else deleting this game because of how ridiculously difficult it gets? I liked this game a lot, I even thought the amount of ads was reasonable, but I don’t play games to get frustrated, I play to relax. The timer bombs and certain timers are sooooo annoying. I have tried level 154 so many times and with only 35 seconds to get rid of the bomb in such a tight puzzle, I do not know how this is even possible to complete! I think it even got more difficult with the recent update! Deleting…

After a while we are back to same puzzles too bad cause its was one of my favorites

Timer needs to be longer or watch an advertisement to get another 60 seconds. Not enough time. Some just want the challenge of doing it.

Levels become impossible to beat, timers are too short and no free bonuses to help you get through

HATE the timer

After the update there are ads every single time I use a life, rather than before where I would have an ad only after successfully completing a level. This ruins the momentum I have when trying to complete a hard level by attempting it multiple times. I would GLADLY watch ads for an extra life, for extra 20 seconds, but do NOT make me sit through an ad when I’m trying to redo a level!!!! Now I am force quitting the app whenever they put an ad on, whether it’s losing a life or in between games. I’m not sitting through this.

Unnecessarily hard. Goodbye.

The life refill only seems to work if the app is open. I put the iPad away and hours later I only have one more attempt than I had when I shut the game down. The timer does not start for the next life until I open the app Very frustrating when I need a few attempts to figure out a level

I love puzzle games like this, but the time limit makes it too stressful.

There is a problem at level 92. You can't move blocks, they bounce.

Great logic puzzle; I deleted it because of the timer.

The same block game as the rest, ridiculous short timers but this one they lie right in the first pic of the app page. They show level 15 having a timer of 4 plus minutes but it’s really only 1:35 once you do get to level 15.

Game is too difficult after 30th level. Or spend a lot of money or repeat hard levels minimum 20 times for passing. That’s killing all the mood. I like riddles but this is too much. Time for each level too short for win.

This app for demonstrating advertisement is really nice. They even give a possibility to play a game between advertisements.

Game would be way better with no timer!