Amex Travel Customer Service

Amex Travel Positive Reviews

Great future ahead!Beautifully designed, as is consistently the case with American Express products. The app feels elegant and thoughtfully crafted. That said, there are two missing features that would truly elevate the experience. First, the ability to remember past searches — a basic yet essential function mentioned often in other reviews. Second, and most importantly, integrating flights into the new design. The current hotel search results are exquisite, and bringing that same level of design and functionality to flights would make this the best travel app in its category. Overall, an excellent foundation — keep up the great work!.Gustavo J. C.Version: 1.5.0

New version slightly improved but still somewhat limited functionalityInability to filter search results for a hotel brand or name makes app extremely cumbersome compared to the website. New version of the app finally lists all my upcoming trips booked online or through Platinum Travel that I see on the website I do like the wish list functionality. That is a nice feature and glad to see that my wish lists that I created show up on the AmexTravel website..Reborn a MacVersion: 1.8.0

Sleek and smooth travel experienceThe new Amex Travel app is a huge upgrade! It feels modern fast and polished compared to the old webview experience inside the Amex mobile app. The design is sleek and intuitive, making it much easier to search and book trips. Everything feels more seamless and optimised for mobile, and it’s big improvement for managing travel directly from my phone natively. Excited to see this evolve further, but already a fantastic step forward. 🤘🏼.Erk.ekinVersion: 1.5.0

Amazing App!The Amex Travel app is absolutely best in class. It’s incredibly easy to use, super user friendly, and makes booking or managing travel completely seamless. The experience feels intuitive from start to finish and sets the standard for what a travel app should be. Huge shout out to the team behind this app. It’s clear they did a stellar job building something that makes life easier for cardmembers. This only reinforces that Amex is still the best in the business..LukeCombsFan1226Version: 1.5.0

Beautiful UX!I’m obsessed with this app - I find the user experience to be extremely intuitive and offers a much more premium experience to other travel/booking related apps (that are often inundated with ads that disrupt my experience). The amex travel app gets me even more excited about my upcoming travel plans and offers engaging content that inspires future travel plans/ destinations! Looking forward to the apps next release!.Frankenstein P.Version: 1.7.0

Needs more featuresOnly been using it briefly but one thing I noticed is they could add a filter for fine hotels and resorts / hotel collection and just aim to make it have the full capability that the website has EDIT: I changed locations and the filer for fine hotels and resorts comes up but not hotel collection. I think those filters should be permanently visible. It’s a bit confusing..SimrinVersion: 1.6.0

Good but needs some improvementIts faster than the website, but everytime I log into the app I wish the previous search was saved. Also its really annoying when you click on a picture of a hotel while reserving it you cannot swipe your finder to see the next picture, you have to click back and see another picture. Also cannot be rotated for better horizontal view..AndyGuerreroJrVersion: 1.5.0

Thank goodness they finally have an appI am so happy there is finally a dedicated travel app for Amex. This makes searching, booking and managing my trips a lot easier than through the web. The search functions are a lot smoother and the login is easier too. This will be my go to travel booking portal for Amex from now on!.Diaxoxox484Version: 1.9.0

Good Idea. Poor ExecutionI was initially excited for the streamlined experience. My expectation was a single UI without a cross platform pivot (requesting the web based page) which would cause me to leave the app. However, upon checking my trips, that’s exactly what happened. I was pivoted to the web based Amex portal and also prompted to re-authenticate. If Amex can keep everything in house on the app—boom— 5 stars..Michael AmezquitaVersion: 1.7.0

Just OKThe app allow quick searches for travel items like hotels and flights but lacks a map option for hotels. It also will sign you out after a few minutes, even if you are active in the app..Ozzman7Version: 1.10.0

No Flight IntegrationI’ve been waiting for this app a while now. It’s clean and laid out well. However, flights are still not actually part of the app. It just opens up a browser page within the application. My past HC & FHR stays are also missing. Just stays from 2025 showing, nothing prior..Dead-Eye-DuncanVersion: 1.5.0

Excellent ExperienceSeamless experience and a massive upgrade from web. Looking forward to more native experiences - features and functionality related to easier searches and planning. Well done, Amex!.Avid Traveler 123Version: 1.5.0

A great replacement for webI feel like once Air feels complete I won’t need to do my bookings on web anymore. I’d like more Platinum-feeling flourishing to go with my LuLuLemon quarterly credits, but that is not worth knocking a star off..Sarahm2307Version: 1.7.0

Great for trip planningUsed this to plan a recent Europe trip. First time going to Spain with the family. Made the experience much smoother having everything together.Somerandomguy97Version: 1.7.0

Good, could improveTwo step verification “save this device” doesn’t seem to work. Also would like to see search history or repeat searches, save preferences for rooms and travelers etc.RY10065Version: 1.5.0

Finally!This takes the Amex Travel website and makes it so much more functional for researching and planning..Lmcdowell7Version: 1.5.0

Great so far, would love to have map viewApp seems to run smooth and has easy navigation. Currently, I have only used it for hotels. My main request would be to add Map View for that..WingFoot11Version: 1.5.0

Easy to useEasy to use, helpful content and cleaner interface. Much preferred over web experience.Ya himVersion: 1.9.0

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Amex Travel Negative Reviews

Annoying!I’ve used this app a lot since getting my Amex Platinum as I am planning a major trip. While the deals Amex has are fantastic the app is getting on my nerves. It times out very quickly. If you pause to look up information like your loyalty number it will time out. Log back in? Well no matter where you were you will have to start over. Then it will freeze in certain spots. While trying to book a flight it kept freezing when I tried to enter my known traveler number. It would notify me that it was timing out but I couldn’t click on continue because the keyboard was frozen above the notification (this could definitely be an IOS problem but it happened over and over). I do want to continue using so I hope they will fix these issues (if for security reasons Amex insists on the short time out time please allow it to go back to the same spot when we come back..JR4448!Version: 1.5.1

Close but no cigarThis is light years better than the previous Amex Travel website but still falls short in many ways from what one would expect of a “world class” credit card and travel company. Why is there no map search or any ability to view hotel locations on an embedded map without clicking out of the app? Why does the app not let you scroll randomly so you only can view the first few hotels in a list of dozens? Why can’t you scroll through photos but have to individually open each photo then go back to the main menu to click the next photo? These are BASIC functions of a travel e-commerce app. I’ll be back in a few months to see if any improvement..Nihongo706Version: 1.5.1

Half bakedGorgeous app, and hopefully will be great to use in the near future. Unfortunately really buggy right now. Constantly logging out in the middle of a search, seemingly randomly. Might be able to review one hotel, but after that you are dumped back to the login screen and have to do 2FA to get in again despite having asked at the very beginning to not require it anymore. The constant need to log in and log back in has always been the Achilles heel of Amex Travel and why I have given up on booking on the platform many times. Seems like the app thus far is one step worse than the website. Very frustrating to use..Salty&MadVersion: 1.5.0

Logs me out way too quicklyIt takes less than 5 minutes of being in another app before this closes in the background and requires me to log in again. Add onto that the fact that they don’t save your search history and you get a very frustrating combination that makes me re enter my search parameters over and over again when I’m trying to do research. This is no better than the website was in the first place for specifically this reason..Reviewer_reviewVersion: 1.5.0

Kind of uselessIt’s just opens a browser window to book flights just like the other app; and then when I was about to book, it kicked me out because it said i wasn’t active for 5 minutes; but I had been active in its browser trying to book. Pretty frustrating and expected a better app from Amex.Mf7717Version: 1.5.1

Amateur attemptBasically a glitzy splash screen that immediately reverts to a browser which kicks you out after a single search. Just garbage. It’s why I’ve not used the travel app on the web either. Amex is just too difficult to use. Expedia is so much better and I have the Amex platinum card but even the points you earn aren’t worth the pain of this absolutely terrible app..B. K. I. E.Version: 1.5.0

Limited functionalityInability to filter search results for a hotel brand or name makes app extremely cumbersome compared to the website. App also doesn’t list my upcoming trips for some reason. I see my upcoming trips on the website but they don’t display in the app..Reborn a MacVersion: 1.6.0

Can’t turn off two factor authenticationEvery time I open this app I have to use two factor authentication. Even when selecting to turn this feature off it doesn’t persist and turns back on. When using this app it’ll log me out for “inactivity” and then I have to use two factor authentication. Expected more from Amex. Using an iPhone 17..Atlantadude648Version: 1.5.1

Quick Trip PlanningI saw this app was out and grabbed it hoping it would avoid the auto logout issue I have when accessing the travel portal via the regular Amex app - NOPE! Same problem, auto logout after 5 minutes of supposed inactivity. If you can plan your trips in 5 minutes or less you’ll love it. Pathetic for a premium travel oriented card..Reviews by PatVersion: 1.5.0

Bare bonesWas really excited for the app but honestly was a bit let down by the experience. Feels super barebones and like it was crafted in a week by a college student… Amex is supposed to be luxurious in my opinion, but this feels like any old app? Also, where is the lounge information that the points guy was raving about… I don’t see that anywhere..K74982Version: 1.5.0

App is nice but crashesThe app has a nice flow and design. However when I’m scrolling through possible hotel choices after putting in my search preferences the app crashes..DerekVRVersion: 1.5.0

Repeatedly logged outWhen accessing the app and online, even while actively using the screen, both online site and app have booted me off to re-login a multitude of times. Needs fixing..KaeSmittenRoasterVersion: 1.5.0

Buggy and Missing FeaturesOverall buggy experience and where are lounge features or the passport stamps that were advertised? Disappointing.Not Steve JobsVersion: 1.5.0

Can’t even log inJust freezes on either the user agreement or the passcode verification - literally useless, which is to be expected with Amex.AttilaTheFunVersion: 1.6.0

Buggy keeps logging outIt logs me out, it says due to 5 minutes of inactivity as soon as I sign in. It also keeps asking mfa every single time.Boston126Version: 1.5.0

No map viewHaving no map view for hotels is pathetically stupid. The Product Managers and Engineers should all be fired..Rodness591Version: 1.5.1

Useless?Why was this created? Did members want this? Or was this something Amex internally decided on work on?.KktdVersion: 1.5.1

Hotel Search Worthless w/out map function:(.BrooklynRockVersion: 1.5.0

Cannot get app to loadHave added and deleted multiple times. App won’t load..ScfitzgVersion: 1.5.0

Need to sign in each timeAmex is so lazy and aggressive with Face ID and Two Factor authentication. The app won’t remember I saved this device and FaceID doesn’t work..Omar.sVersion: 1.5.0

UnusuallyChat crashes and is unable to be used again.KAI0975321Version: 1.5.1

Signs off after 5minWhen using the app, it just auto signs you off. Please fix.JasontevaVersion: 1.5.0

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