Amex Travel Customer Service

Amex Travel Positive Reviews

My first stop in travel planningAs someone who travels often and appreciates elevated experiences, I’ve genuinely enjoyed using Amex Travel for both domestic and international trips. The platform makes it easy to book luxury hotels, premium flights, and curated travel experiences all in one place. What really sets it apart are the added cardholder benefits and Membership Rewards opportunities — from hotel perks and potential room upgrades to statement credits and maximizing points toward unforgettable trips. I especially appreciate access to premium properties and feeling like there’s extra value built into the experience beyond just booking travel. It takes some of the stress out of planning while adding benefits that make travel feel more seamless and special. For anyone who enjoys luxury travel and wants to make the most of their rewards, Amex Travel has been a great resource..Luxury travel companionVersion: 1.11.0

Sleek and smooth travel experienceThe new Amex Travel app is a huge upgrade! It feels modern fast and polished compared to the old webview experience inside the Amex mobile app. The design is sleek and intuitive, making it much easier to search and book trips. Everything feels more seamless and optimised for mobile, and it’s big improvement for managing travel directly from my phone natively. Excited to see this evolve further, but already a fantastic step forward. 🤘🏼.Erk.ekinVersion: 1.5.0

Great future ahead!Beautifully designed, as is consistently the case with American Express products. The app feels elegant and thoughtfully crafted. That said, there are two missing features that would truly elevate the experience. First, the ability to remember past searches — a basic yet essential function mentioned often in other reviews. Second, and most importantly, integrating flights into the new design. The current hotel search results are exquisite, and bringing that same level of design and functionality to flights would make this the best travel app in its category. Overall, an excellent foundation — keep up the great work!.Gustavo J. C.Version: 1.5.0

Amazing App!The Amex Travel app is absolutely best in class. It’s incredibly easy to use, super user friendly, and makes booking or managing travel completely seamless. The experience feels intuitive from start to finish and sets the standard for what a travel app should be. Huge shout out to the team behind this app. It’s clear they did a stellar job building something that makes life easier for cardmembers. This only reinforces that Amex is still the best in the business..LukeCombsFan1226Version: 1.5.0

Beautiful UX!I’m obsessed with this app - I find the user experience to be extremely intuitive and offers a much more premium experience to other travel/booking related apps (that are often inundated with ads that disrupt my experience). The amex travel app gets me even more excited about my upcoming travel plans and offers engaging content that inspires future travel plans/ destinations! Looking forward to the apps next release!.Frankenstein P.Version: 1.7.0

Thank goodness they finally have an appI am so happy there is finally a dedicated travel app for Amex. This makes searching, booking and managing my trips a lot easier than through the web. The search functions are a lot smoother and the login is easier too. This will be my go to travel booking portal for Amex from now on!.Diaxoxox484Version: 1.9.0

Booking/managing travel doesn’t seem to be the focusI like that they finally have an app for this but it seems like the actual act of booking travel is an afterthought. Instead of making that experience nice and fast and native (something they are good at!) they just kick you to the clunky web booking experience w/ an in-app browser that I already didn’t like interacting with when I had to access it via Safari. Make it feel premium amex! Why else am I paying those sky-high annual fees??.CritesjmVersion: 1.12.0

New version slightly improved but still somewhat limited functionalityInability to filter search results for a hotel brand or name makes app extremely cumbersome compared to the website. New version of the app finally lists all my upcoming trips booked online or through Platinum Travel that I see on the website I do like the wish list functionality. That is a nice feature and glad to see that my wish lists that I created show up on the AmexTravel website..Reborn a MacVersion: 1.12.0

Good but needs some improvementIts faster than the website, but everytime I log into the app I wish the previous search was saved. Also its really annoying when you click on a picture of a hotel while reserving it you cannot swipe your finder to see the next picture, you have to click back and see another picture. Also cannot be rotated for better horizontal view..AndyGuerreroJrVersion: 1.5.0

Exceptional Service for TravelI have been a customer with AMEX for over 24 years and never knew about the travel portal until recently acquiring a platinum card. I absolutely love that you can find the Fine Hotel & Resort Collection mixed in with other premium hotels with competitive pricing. I have recently booked 4 hotels in the last 6 months through this portal with ease. I was able to explore each one thoroughly and also look at the reviews for each property all from the same app. I will continue using this portal as my first stop for all future travel! :).Zoes_EdenVersion: 1.12.0

Amex & TravelConsistently provides the best hotel options available with several amenities & services included. Allows to use your rewards points and is credited to you within a couple days. I use Amex travel when I am booking any travel..Bounce Review UPSVersion: 1.12.0

Very user friendlyLoved the experience! I used to book a trip and compared several options before making the decision.Gabriellelee55Version: 1.11.0

Needs more featuresOnly been using it briefly but one thing I noticed is they could add a filter for fine hotels and resorts / hotel collection and just aim to make it have the full capability that the website has EDIT: I changed locations and the filer for fine hotels and resorts comes up but not hotel collection. I think those filters should be permanently visible. It’s a bit confusing..SimrinVersion: 1.6.0

Good Idea. Poor ExecutionI was initially excited for the streamlined experience. My expectation was a single UI without a cross platform pivot (requesting the web based page) which would cause me to leave the app. However, upon checking my trips, that’s exactly what happened. I was pivoted to the web based Amex portal and also prompted to re-authenticate. If Amex can keep everything in house on the app—boom— 5 stars..Michael AmezquitaVersion: 1.7.0

Good but could be betterWebsite has a feature where u can search with a map, also recommends hotels way far away, the search feature could be a bit cleaned up, but it’s worth booking through AMEX Travel because of the rewards for sure.TrollJeffy1029Version: 1.12.1

No Flight IntegrationI’ve been waiting for this app a while now. It’s clean and laid out well. However, flights are still not actually part of the app. It just opens up a browser page within the application. My past HC & FHR stays are also missing. Just stays from 2025 showing, nothing prior..Dead-Eye-DuncanVersion: 1.5.0

Adequate at BestMany hotels are not listed and the app doesn’t show results on a map, only in a grid format. You must check the location of each property one by one on the map. Other travel apps provide a better UI and include a greater list of hotels. Also many properties don’t have reviews or customer ratings..AEslamiVersion: 1.11.0

Great featureI really love this app, it makes it easier to book my hotels and keep track of the reservations in one place. Im always here looking for our next adventure.SuuntoGirlieVersion: 1.11.0

Excellent ExperienceSeamless experience and a massive upgrade from web. Looking forward to more native experiences - features and functionality related to easier searches and planning. Well done, Amex!.Avid Traveler 123Version: 1.5.0

A great replacement for webI feel like once Air feels complete I won’t need to do my bookings on web anymore. I’d like more Platinum-feeling flourishing to go with my LuLuLemon quarterly credits, but that is not worth knocking a star off..Sarahm2307Version: 1.7.0

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Amex Travel Negative Reviews

An extraordinarily poor an ideaHow is it in 2025 anybody is deploying such poorly designed apps? First of all a stupid reason to force me to now have two separate apps for AMEX. And then after I’ve been forced to do that, I cannot filter by the options which allow me to use my benefits. In the past, I would search for a hotel in a city, and there would be selection buttons where I could select the hotel collection. And if sold out it would show up and say sold out. Now, as an example, I search Syracuse and there are zero options for fine hotels or hotels collection. So, does that mean those hotels are sold out and so doesn’t present? Or does it mean that there are none in the collection in Syracuse? Well, now, after having to download a second app, which never went through any usability testing, I have to call into the call center to speak to an agent who also wasn’t able to answer that question. So here is the short of it if you want to know if there is a hotel collection property in a city, download a second app, then call into the call center, then go to Google and ask AI if it knows..MarcnorlVersion: 1.7.0

Unusable GarbageThis travel portal “app” is not an app. It’s a redirector to website but worse because it logs you out constantly. I got a text message, went to my texts to reply 3 words, hopped back in the app and it logged me out for “5 minutes of inactivity” … it was like 10 seconds of inactivity. I legitimately don’t think I have one app on my phone that is worse than this one, and I give these people $900 a year now. My word of advice to whoever is running this clown show is to fire whoever made this and then look at what any other travel portal app is doing and do that. Because even if you choose a bad app it will be an improvement over this junk that you’ve released and haven’t fixed in the last 6 months. Anybody saying otherwise is leaving a fake review. I encourage you all to download the app and experience it for yourselves and leave your honest review so that maybe they’ll see enough 1 star reviews to get the attention of someone to fix this trash and help out the customers..Slade197Version: 1.9.0

Annoying!I’ve used this app a lot since getting my Amex Platinum as I am planning a major trip. While the deals Amex has are fantastic the app is getting on my nerves. It times out very quickly. If you pause to look up information like your loyalty number it will time out. Log back in? Well no matter where you were you will have to start over. Then it will freeze in certain spots. While trying to book a flight it kept freezing when I tried to enter my known traveler number. It would notify me that it was timing out but I couldn’t click on continue because the keyboard was frozen above the notification (this could definitely be an IOS problem but it happened over and over). I do want to continue using so I hope they will fix these issues (if for security reasons Amex insists on the short time out time please allow it to go back to the same spot when we come back..JR4448!Version: 1.5.1

Keeps logging you outIt logs you out for inactivity after a few minutes the same way the credit card amex app does, and you lose all your progress and have to start over searching for hotels every time. Filtering by hotel name is also tedious — you can’t search by city then filter in a separate search field, you have to put the exact hotel as your destination. You also can’t book multiple rooms of different types in the same transaction. Filters such as “all inclusive” don’t work at all. The only way to use this app is to just scroll through all the hotels in a city. There’s also no map view that I could find, and the average cost per night multiplied with the number of nights doesn’t add up to the total cost. Giving it 2 stars instead of 1 because at least it’s not a web iframe view like the amex card app.VexalVersion: 1.7.0

Yikes — not ready for prime time!!!Yikes, this latest App from AmEx is absolutely not ready for primetime. While their primary credit card app has always been a leader in its industry, the Amex Travel app falls far short of what you’ve come to expect from American Express. A few examples: * The app requires repeated logins as you move from the logged in state in the American Express card app to the Amex Travel app, and then even more when the experience switches to a web view. Someone needs to do a much more thoughtful job about designing the experience so that a single logged in session can be passed in the background — without users having to keep logging in repeatedly. * Literally while filling in a form in the app, it timed me out because my “session has been idle for 5 minutes.” More problems with poorly executed login and session management. * Features that work perfectly well in the mobile web experience are incomplete in the app. For example: displaying card travel benefits works for only one of my multiple cards, while the others display, essentially, an “under construction” message. Just an okay attempt. I wouldn’t launch an app in this state of incompletion. I suggest hitting pause, getting it right, and then relaunching an improved app..ThornsworldVersion: 1.7.0

40% MARKUPDon’t use this app! I recently booked a hotel stay through American Express Travel and was shocked to discover I was charged dramatically more than the hotel actually charged for the stay. American Express billed my card $572, but when I checked out, the hotel’s final folio showed the true total cost was $415. That is a $157 difference — nearly 40% higher than the actual hotel price. I contacted American Express customer service and was transferred three times. Every representative insisted Amex Travel “does not charge extra fees” and could not explain why their charge was significantly higher than the hotel’s documented amount. No one opened an investigation and no one provided a real answer. I have documentation showing both the Amex charge and the hotel receipt. This was not taxes, incidental holds, or a misunderstanding — the hotel confirmed that $415 was the full cost of the stay. Customers use American Express Travel assuming they are getting transparent pricing and cardmember benefits. Instead, I was charged far above the merchant’s actual price while being told there were no added fees. Until this is resolved, I will not use Amex Travel again. I strongly recommend travelers compare prices directly with the hotel before booking through the Amex portal..LB96797Version: 1.8.0

Terrible, Lots of bugsHeavy user of Amex Travel. Had been putting off using new app since launch last fall and still just booking my travel thru regular Amex app. Downloaded travel app yesterday. Been a disaster. Prices wildly inaccurate for the hotel I was trying to book for yesterday. Ended up calling to make booking; was on hold for 21 minutes before being able to speak with agent to make booking over the phone. Uggh. Trying to make new bookings today and there doesn’t seem to be a map feature anymore. I used chat and the online agent, while very nice, said app is going thru updates and many features are unavailable. I love and rely on Amex travel (been a member for 31 years and have used it the entire time) I’ll try again in the future but for now I give up and will move to using other travel sites. Please fix bugs!.SmbnlgVersion: 1.11.0

WORST BOOKING EXPERIENCEI have been an American Express Platinum Card Member for over three years, and this booking experience was extremely frustrating. The terms and eligibility requirements were available on the website, but they were not clearly disclosed in the Amex app at the time of booking. I booked the hotel through the app in good faith, expecting the Platinum Hotel Credit, as there was no visible indication before purchase that the property required a two-night minimum or that the credit would not apply. After the booking, I later discovered that the website does include this disclosure, which highlights a clear inconsistency between the app and the web experience. This lack of transparency directly affected my decision to book. I spent a considerable amount of time speaking with multiple representatives and supervisors, but the response focused solely on the existence of the terms rather than the fact that they were not presented in the app during checkout. For a premium product like the Platinum Card, the booking experience should be consistent and transparent across all platforms. Unfortunately, this experience fell well below expectations..ARZOLA93Version: 1.7.0

Close but no cigarThis is light years better than the previous Amex Travel website but still falls short in many ways from what one would expect of a “world class” credit card and travel company. Why is there no map search or any ability to view hotel locations on an embedded map without clicking out of the app? Why does the app not let you scroll randomly so you only can view the first few hotels in a list of dozens? Why can’t you scroll through photos but have to individually open each photo then go back to the main menu to click the next photo? These are BASIC functions of a travel e-commerce app. I’ll be back in a few months to see if any improvement..Nihongo706Version: 1.5.1

Software BugsI used the App to look for flight booking for 2 people one time and ever since then the App is stuck in perpetual 2 people search mode. I make sure each search is for one person but still result still shows 2. The only way out of this is to edit your search from the results page otherwise you won’t be able to purchase ticket for single person. App also frequently logs you out without warning and you have to login again and again all within a short period of time. I couldn’t temporarily go to photo section and get passport information without restarting the whole search process all over again.GGsurgeonVersion: 1.9.0

Half bakedGorgeous app, and hopefully will be great to use in the near future. Unfortunately really buggy right now. Constantly logging out in the middle of a search, seemingly randomly. Might be able to review one hotel, but after that you are dumped back to the login screen and have to do 2FA to get in again despite having asked at the very beginning to not require it anymore. The constant need to log in and log back in has always been the Achilles heel of Amex Travel and why I have given up on booking on the platform many times. Seems like the app thus far is one step worse than the website. Very frustrating to use..Salty&MadVersion: 1.5.0

Barely UseableThis app really struggles to have basic functionality. In order to book travel, it opens a browser. It logs you out, even if you are in the middle of searching for travel. You can’t actually look at return flights until you select the outbound flight, and the return options are constantly terrible. It is really disappointing to see a brand that positions itself in high end experience have such a terrible app. It makes me want to switch to chase or some other card if you can barely use the points, especially for the annual fee..AndymanderVersion: 1.9.0

Limited options/other alternatives are betterI feel like the app completely misses the ball with having half the hotels that could be booked. Well I know it’s a direct portal for AMEX. It really feels useless than just going to say Expedia or other alternatives even if I may get (2-4)X on point. The app just feels like a downgrade going into other platforms. If they want to make it better, they could definitely rely on you going to book with your AMEX card through other companies as a partnership or just make more options available..Spowerlink99Version: 1.8.0

Re-logging in and not enough filtersIt’s nice to have an app instead of having to use the mobile website but it is a hassle to have to login every time I go out of the app for more than a minute or two. Also having to use an OTP every single time. Then I have to restart my search. Also can’t filter hotels by whether they have breakfast or not which is a major consideration and typical for hotel booking sites make it hard. I appreciate the app but with it worked better..Travelguy776Version: 1.11.0

It’s like they fired QAThis has to be one of the worst apps I’ve experienced in the last five years. When you scroll it has a habit of jumping to the top. It regularly logs you out while actively using it. When you want to see a room’s images, you can’t because tapping a photo takes you to some other set of photos. And you can’t orient your phone to landscape to see photos full screen. The website also has issues in terms of slowness and losing focus in the search bar. They need better QA, this experience is awful..M0pherVersion: 1.8.0

Logs me out way too quicklyIt takes less than 5 minutes of being in another app before this closes in the background and requires me to log in again. Add onto that the fact that they don’t save your search history and you get a very frustrating combination that makes me re enter my search parameters over and over again when I’m trying to do research. This is no better than the website was in the first place for specifically this reason..Reviewer_reviewVersion: 1.5.0

Signs out while actively in useTHE WORST thing is that while I’m actively scrolling hotels or flights it will time out and sign me out. Then I have to put in date, location, travelers, all again like I closed the app entirely. It’s also frustrating that when browsing through favorited hotels that I have to put in the date after clicking on a hotel. Other than those two things. Decent app. good flow with easy to use items..ZshezVersion: 1.11.0

Traveler profile and logout problemsOof. As many have said, the logout issue makes the app virtually unusable. Having to re-enter traveler and loyalty numbers—and really everything beyond my name and cc #—it just makes everything worse. After a remarkably frustrating session, I managed to book one trip, so I’m giving a 2 rating, but please do better. There’s no excuse to make it this difficult for people to give you money on your app..Catfish copVersion: 1.8.0

Fix The Login Flow & AppEvery time you leave the app for more than ~30 seconds you have to log back in and it is a 7+ step process to get back to flights you were looking at when sometimes you need to check things like your calendar, etc. I think every AmEx user would agree this app could be improved tremendously. Trying to book anything on here is very difficult, please make the login and user experience better!.J_radaVersion: 1.7.0

No map view for hotel viewingTerrible app and the rating speaks on its own. Not having a map to select the hotel based on area is a terrible miss. I understand the need to have travel outside of the AMEX portal, but clearly no due diligence was made when releasing this app. Take customer feedback in consideration because we will move to whoever offers ease of use. The app doesn’t even announce points elegible by paying now or later at the hotel - another horrible miss..Caldema1Version: 1.10.0

So far not greatI don’t understand the point of this app if it’s just going to take you to a browser when booking flights. Was in the middle of booking my flight and got logged out of the app due to “inactivity”, thought it might be because I was using the in-app browser, which was also stupid because I am literally in the app……….. had to restart the whole process from searching the flight 🙃 so far not a good experience.Elle729Version: 1.11.0

View onlyTry to book flights, you can find them but there is no way to select the option you want and actually book it. Bizarre, need to go back to the website to finalize a booking. Another problem is it continually logs you out after a few minutes of searching, which is a big headache. Great idea though just wish it worked.TruthbytesVersion: 1.10.0

It’s just a web browserI don’t understand the purpose of downloading this app if anything I click on opens an in-app browser window and just takes me to the American Express website. Even worse, when I do that I get the pop up to open and use the Amex travel app when I’m already in the app 🥴 This app may as well be a book mark in my phone’s default web browser..Derrick_NMVersion: 1.7.0

Frustrating to UseThis app logs me out in the middle of using it. I’ll be scrolling through hotels and within 5-10 minutes it logs me out and I have to start the whole process over again because it doesn’t even save your last search. It also logs you out quickly if you switch to another app to look something up..VinMarieVersion: 1.7.0

Let me think for a minute!This app logs me out constantly even when I’m actively scrolling and engaging with the app, and even when I select “continue” when it gives me a log out warning. If i want to book on Amex, I’ll have to know exactly what flights I want so I don’t get timed out. maybe it’s not “remembering me” correctly or something, but it’s not a good user experience..Kb10025Version: 1.7.0

Logs off for “inactivity” while Actively BookingThis would be a great app if it didn’t log me off as I’m actively booking travel while in the app. I’m rushed as I’m interacting on the app to book to avoid being forced off due to inactivity. It is frustrating to log back in and enter my information multiple times because the app isn’t recognizing that it’s actively being used..DericaJVersion: 1.11.0

Need map view when booking hotelsHow is it possible to have a travel booking app talker doesn’t even have an option to show a map of where the hotels are located? I’m clearly traveling if I’m using this app, I don’t know where hotel A or B are. I need a map view. Otherwise I’d have to search within Google Maps for each option. C’mon folks, use your brain with the UX!.SeekinginspirationVersion: 1.7.0

COMPLETELY USELESS!!!Zero stars. Flight prices went up +$150 by the time I wrestled with the app closing/crashing, timing out, multiple sign ons. I was going to buy 3 plane tickets and get some points thru AMEX. Plus there is no phone number to call. COMPLETELY USELESS!!! Hey AMEX … have you read the reviews? They are LOUSY. Marketing department needs to be fired for constantly promoting this COMPLETELY USELESS so called benefit. Just take app offline till it is fixed. It’s ruining the brand..ValeryceleryVersion: 1.9.0

Kind of uselessIt’s just opens a browser window to book flights just like the other app; and then when I was about to book, it kicked me out because it said i wasn’t active for 5 minutes; but I had been active in its browser trying to book. Pretty frustrating and expected a better app from Amex.Mf7717Version: 1.5.1

CONSTANT LOGOUTEvery single time I try to book a flight, hotel, etc I get 90% of the way through the process and then the app logs me out and I have to start over. Also Amex not being able to save traveler profiles is infuriating. Why should I have to input loyalty numbers and TSA precheck number for each passenger in every single time??? Capital One and Chase’s travel portals are far superior. Fix these issues!.UofMGrad2021Version: 1.9.0

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