Screwzle Customer Service

They need to add some new puzzles they keep rotating the same ones over and over and over again.

I find this fun and challenging at the same time! I would recommend to anyone that hasn’t tried it!!

Stop adds that are exact same “screw puzzles”. Makes the game not worth playing!

Just like the ads, and the game has very few ads which is great!

Will not go far before you buy tokens or watch a lot of ads

I love the game but too many ads, and they start using the same shapes for the puzzles around level 300.

Great game! Stupidly number of ads, after EVERY round! We love to play the games, sometimes for sanity purposes but not all have the spare change!!!!

I like the game but the ad lengths to move forward or do anything are ridiculous

Love this game, love the way the graphics pivot keeps me hooked and relaxing as well

After playing the game over a few months, there was a constant issue of running into bugs. Levels that show no screws on a piece of the puzzle but if you tap around enough a screw will come out and you pray it was the right color. Levels where you get to a point there were no screws of any color showing and tapping around does nothing. The absolute only way to progress was to do an in app purchases of bundles to get the magnet to pull the underlying screws out to complete. Levels that despite trying over 100 times, each in different ways, there is no getting beyond points without making in app purchases to get cheats. They can not be solved without them. Then making in app purchases of multiple bundles and never getting them days later having to contact my credit card company to get a refund. Had tried all the normal things, be sure app was the most recent version. Close app and reopen. Turn device off and back on. Delete the app in its entirety and re-download having to start over and still having the same issues along the way. To beat it all, I have written their customer service/contact us about these issues several times. They do not respond. Nothing. No we will look into this. No here is how to fix the issue. No response from them at all. This game is a scam and gets worse each issue.

I am leaving a 3 star rating because there are levels that are impossible to beat unless you buy coins to buy power ups. You should offer a certain about of videos to watch to earn coins or a power up. Give Daily gifts for players as a reward. This measly 10 coins for passing a level ESPECIALLY the ones that have 195 screws to free is ridiculous! The game is challenging which I love but I don’t like to feel defeated or taken advantage of and your game is making me feel that way! Please revamp this game! I will come back with a 5 star review if fair changes are made.

The game is fun and requires thought on some puzzles and some are a breeze which is a nice mix. But only three stars being given because the number of times I had accident used supplies because finger hit the screen in the wrong place or it accepted using coins to add a box when I was quitting the level is too many to count. It’s like they leave it in a bad place so you hit it accidentally and then have to buy more. Very frustrating in that aspect.

Warning, avoid this app! This game screwdom and the similar app screwzle opens safari without consent during normal game play in the game and loaded pages in safari that have scams, have viruses, and have the shopping site temu. These safari pages weren’t opened from ads, but occurred during regular game play in the game! After ignoring and closing safari and the pages the game loaded the first few times this occurred, I deleted both these apps screwdom and the similar app screwzle after both apps did this multiple times! These apps should be pulled from the app store!

Sorry to say but I’m deleting this app after spending money to remove ads. I refuse to spend more money on items to get through the game if I get stuck compared to other apps that keep just the ads to get free items to complete the puzzle. This problem will effect your game significantly when people find out that the puzzles are hard enough that you need extras to get through and have to pay every time you need something.

You buy upgrades and it only per level, not for the whole game. If I play multiple levels to get enough coins for an extra box, that should be an extra box in every game not having to go through 19 levels just to get an extra box on the next. Deleting the app now.

I have tried to pass level 12 at least 15 times. It is impossible to pass it without a 3rd color box. Each extra box costs 190 coins, I only have 170 and in order to get more you have to pay real money. The game doesn’t even give me the option to watch an ad for the extra box or just to get more coins.

I really loved this game on my downtime . Kept me relaxed and I love puzzles. It just has many bugs. Don’t waste your money on it because the game will shut down on you or start lagging at any time.I messaged support about this to no response .. really unfortunate after spending money

The game is fun but the way it’s set up you have to have an ad for the full playing experience as always but this one is a little over the top and that ads aren’t even different and they take 90 seconds per ad. I’m going to play a few more times because it is fun but again.. the ads are ridiculous!

I could swear that the ad I saw for this game said no ads…but of course there are ads and you get nothing for watching them. There were no ads until I bought the beginner pack now the game is forcing me to watch one after every level. I’m really disappointed.

It was fun at the beginning (I won’t complain about the countless ads) but after a certain level I felt as if I had already seen and completed those levels. Figured I was just being delusional, so I continued to play and sure enough they were the same exact set ups/shapes. Kinda sad I’ll have to delete.

I enjoy playing this game - HOWEVER- I do not enjoy having to sit through 2 minute ads. This would be a great game if I didn’t;t have to suffer through2 full minutes between each puzzle and when adding a shelf. Keep ads to 30 seconds and then I would rate the game a 5 star

This app markets itself as enjoyable and relaxing. It’s anything but that. The lure you in with a fun experience then, In the true trash nature of mobile game dev practices, this app manages to offend further with, wait for it….. 2 minute+ AI ads. Yep. Not 30 secs. 2 MINUTES!! And not just one. You’ll get 2 ads in a row, then another even after you’ve selected the no-add choice by paying with your coins. Sometimes they’ll play a game-play loop with no close button in sight so you have to force quit the app and restart only to lose all your progress. I truly wish ill on these developers and the like engaging in these parasitic practices. Deleting this garbage click-bait app.

After a certain level you just get the same puzzles. No more new ones. I liked this game more than other unscrewing games but I’m so tired of completing the same puzzles over and over again

Screwzle is a better option for a screw game but like the others, you run out of the screw color needed and must play a 60-second ad to get an extra box or a tool to get to reveal a correct color screw. This happens twice at every level and disrupts the game play.

Designers have made some levels so difficult that the balance between player enjoyment and designer income is in player's disfavor. it is a great game. but if you can't advance and buying points offers no advantage, then the designer will lose in the end. My next step is deleting the game. too bad.

Interesting and addictive game, but too expensive. There is no way to complete a level if you don't buy coins. To complete a level you need 3-4 helps on most levels. I'm not too interested in playing one level for days at a time just to get by cheaper.

It’s a fun game, but eventually there are levels where no screws show and you are stuck on the level. The app wants to to then spend $ to use the tools to complete the board or spend way too much time watching videos so they make $ of the advertisers. Don’t get sucked in like I did and find a different app.

Game was great and I didn’t mind replaying puzzles on higher levels… but I can get started on a level now and half way through the entire app crashes. I have paid to remove ads and paid for a couple boost packs so it is really frustrating to now have a non-functional app.

I love this game and don’t mind watching adds to get through hard levels but it consistently has been freezing not just the game but my phone. I end up having to restart my phone every time this happens. It’s been happening more often. I will not be playing this anymore.

The game freezes my phone to the point that I could do nothing else on it. I have to manually turn it off because my screen freezes. It also will open safari on its own and I’ve never had a single problem with my phone before download or after deleting!

You can’t pass level 12 without paying money for boosters. I’ve tried over 50 times and had it down to 20 screws left and not a single color I need showing anywhere. Ads are super long and freeze more often than not.

Despite being very addictive, this game is designed to make you spend money. After trying to complete a lever well over 10+ times I finally gave in and bought the smallest coin package. Then 4 levels later… Same thing. Do not download unless you like to spend money!!!!

The extra box is 190 coins too much. You don’t get enough rewards to do much. The puzzles are a little complex and wants to force you into buying more coins. Then it glitches when you have a decent chance of beating the puzzle.

Got through 9 levels. Keeps asking for same color boxes over and over. Can’t progress very far without watching endless ads for additional color boxes which then give you the same colors you can’t get to move on.

Freezes every other game and locks up my iPhone (updated) requiring me to turn it on/off to get it off my screen. Would be a fun game but the technical issues are really bad

The game was fun for a while but now I constantly get stuck where there are no visible screws defeating the purpose of the game. Sure I can watch ads to get a magnet to remove the invisible screws but I didn’t download the game for ads.

Has waaaaaay too many adds and barely gives any points when a board is completed. Basically too play and finish one board you have too watch a lot of ads. It’s ridiculous.

Game was great at first but after like three levels the game would fully freeze my phone and the game would be jumping around and vibrating on my screen. Keep in mind I have a new phone with storage. Idk was weird and annoying :/

This game is awful. There are some levels that are beatable, but many are impossible without spending money. Could be a fun game and occasionally worth spending money, but the need would be too often.

I had a blast playing this game for the first 200 levels now I’m on level 512 and it’s the same ones over and over again. Get some new levels this is ridiculous!

Way too many bugs. Screen freezes, constant puzzles missing pieces and you need to tap around. Game then crashes again or you are forced to watch ads or make purchases.

I liked this game as it was fun and challenging. Recently it seems all the levels are the same and even easier despite getting to higher levels. I miss the challenges it once offered.

I wish there were more chances to get coins, I feel like it’s just a ploy to keep purchasing them.

The app would freeze my whole phone up. Then would freezer during a game. Couldn't go 2 games without freezing up. Decided to just delete even though liked playing

It is simply crazy to have to wait more than 100 seconds to obtain an extra box!

There’s ads in this game and if you don’t buy the package to turn off the ads you have to let them play all the way through

You’re spending more time watching ads then playing the game. And from reading other reviews, I’m not spending money to get rid of the ads, and then have to spend MORE money for other stuff on the app.

The graphics in the adds are nice, but the actual puzzles are not in the same style. The puzzles are hard, and just when the third level appears solvable, the app hangs up and requires a restart.

I guess somewhere around level 250 I had to blindly search and hope to find a screw. On 277 I got to a point with no screws and trying to randomly tap didn’t help. Very poor level design.

Not see through when you hold finger on an area

This happens on all games…no ads and you enjoy the game. Then the review option pops up …you give the good review because no ads and boom after you submit the reviews TONS of ads

The game makes rounds impossible if you don’t watch like 3 different ads to complete it and they’re all long. Costs too much to get ad free.

Trop d’annonces ………

Great games - challenging, fun. However, it freezes, glitches and crashes more often than not. Had to get rid of it because it’s so glitchy.

I enjoyed the game - truly and I don’t mind adds once in a while but this has WAYYY to many ads and most of them it’s up 2 mins long. If you want to put ads, it’s understandable but be reasonable

Good game, I kept the ads because you can get coins if you watch the ads. However, puzzles keep repeating over and over so I’m going to stop playing now. I’m on level 562 and I simply cannot do another sushi tray puzzle. Why does the developer not create new puzzles I don’t get it?

I am past level 280 and I had two puzzles that did not have screw screws or the screws were unable to show. I had to watch ads just to get coins and it’s annoying because I’m close to winning the puzzle, but I can’t find a screw to open up the other screws. It’s very annoying.

Like the game, but I probably watched 100 ads within this game. Totally ruin the fun, deleted it

Too many interruptions,commercials boy can you people lie .

It will inevitably force you to watch a LONG ad to complete the level, because otherwise it’s impossible.

The app needs to hold your play on the current level. Every time you leave the app to do something else on your phone you lose your spot on the current level and have to start all over again. Super frustrating, especially if you have spent coins on that level.

Seems to work slowly and you need to watch a lot of ads to accomplish each level

I had the game on my phone late last year, I was sick of the ads so I bit the bullet and bought the no ads, i recently redownloaded it only to find ads are back and after constantly hitting the restore purchase button and even resetting my phone my money is gone on my purchase, dont delete the game if you bought to remove ads.

Like the game but all of a sudden while playing the game something happens & makes the game slow down so it is very frustrating for you can't move the object around.