Gecko Go Customer Service

Buy, I was excited to find this game—it was FUN!! Aaaaaaaand…then… once I hit a bunch of “nightmare” rounds, and suddenly found myself needing help, that being one tiny gecko move at a time. Over and over and over and over, ad infinitum. That, of course, means ad after ad after ad after ad after ad. That’s absurd. Wish it wasn’t that way, as, again, I did like the game, but because of it, bye-bye. Shame, you’ think these game-makers would learn…Also, something strange, in a very short time, I had to dump the game and re-install it 4 times, since it would freeze solid, or the screen would just go black, and stay that way.

I do love this game! It’s unfair to take off stars for the ads. The game itself is enjoyable. For a small, reasonable one time fee, you will block ads, and really, after that, you never have to pay more money. Every single level can be won. Some levels are challenging, but not impossible and not frustratingly challenging. This game will not rip you off and does not cost more money to advance in levels. I love the animation of the geckos and the bright colors. Thank you to the developers for making this fun and relaxing game!

I love this game. the ads are so many it kills my battery on a newer ipad. this is so frustrating as I paid $7.99 to avoid that. I still have ads. When I tried to email the customer support, it said that it was not a good link. Not sure what that is about. Love the game, I will contact my credit card and hopefully get my money back, but I hate all those ads!

This was my go to game, one of my favorites. However, I’m not sure what has happened, but it now constantly freezes in the middle of a level. The first time this happened, I couldn’t get out of the game, my whole phone froze. I ended up deleting the app and reloading it. Sadly, that also meant I had to start levels over losing all 900+ levels I had advanced. Now, since reloading it, it constantly freezes so I have to stop the app. I am at the point of wanting to delete this app.

I enjoy This game a lot. I’m not a child. I am a 59-year-old woman. I love the game so much that I paid to have no ads.!!! However that is not the case I still have ads! $7.99 for no ads, it’s not that big deal however paying $7.99 and getting nothing what you paid for ….all I want is no ads …..I purchased it. I checked my history it’s in my history I want what I paid for which is no ads.

Gecko Go is one of my favorite games. I play it everyday, when I want to take a break and relax. It’s still fun after months. Lately, tho, it’s glitching every time I play it, and I can no longer play my own music whilst I play the game so I choose another. If developers could please fix new bugs it would be so appreciated!

This game is so FUN and I love the graphics. However, I have to tap the Gecko repeatedly because the whole screen keeps moving around when I try to touch him. I wish they could stabilize it to make gameplay easier. I really don’t want to delete it, but this is frustrating enough that I may have to do so unfortunately:(( I hope they fix this then it will definitely earn five stars!

There are barely any ads not during or after or before the levels and some of them are meant to be really challenging, and I really like that, some of them are not meant to be challenging, but there’s still really challenging

I noticed a few of the daily challenges aren’t loading in. Idk if it’s a bug issue or just my connection. But every time I load the level in the board seems to be missing. But overall it’s a decent game, as always ads are annoying, but not as many as some other phone games I’ve played in the past.

Love the game, but all the ads almost make it unbearable. An ad after every level completion is a little much. Maybe every other or after completing 2 levels would make this even better.

It was a fun game until sometime after level 200 when it became too difficult to beat the timer. Once I found myself playing the same level 6+ times to memorize the moves so I could go fast enough to beat the clock it was no longer fun.

The Geckos are better than ordinary Arrows 🦎 ! I already play an Arrow escape game (has many ads, some are long) 😏, compared to “Gecko Go” having quite short Ads 😃! Unfortunately this game’s too easy for me, I can’t recall the level I’ve reached 😆. I recommend this Cute game for beginners of “Escape games”! I may return ❣️

It’s addicting but the ads are a pain in the behind. Way too many and some of them never end so you have to close the game and reopen it. Then you have to play the same level over again.

I understand that creators of these games get money for the ads. But 799 to remove ads is ridiculous in this economy. Something like 399 would be exceptional and probably more people would buy to remove the ads. But otherwise this game is fun and enjoy enjoying.

I do love this game. 80 years old, but more active than younger ladies. My question…can you please give us an option to remove or just move the ‘centering’ and ‘grid indicator’ on the playing screen. They are very distracting and annoying. Always in the way. Thank you.

I play one game similar to this, but it has arrows at the end of the straight lines so there’s not a lot of interaction between the creatures or stick so whatever you got so I enjoy this one getting a little bit of our interaction.

Caused my phone to keep freezing. And finally froze and forced my phone into sos mode and called 911 twice. Took me forever to get my phone fixed back to normal. Immediately deleted app after that

This game is sooooooooooooo much fun to play and there is like almost zero adds! It is very fun and I’m an expert at the hard levels! Thank you so much for making this game,I can tell a lot of love went in to making it. Have a nice day! Smiley potato

I play a lot of these games and what I love about this one is that you don’t have an add after every level. I love that they show you on the map when an add is coming. Fun relaxing and a lot of fun!

I really like this game. It’s fun, colorful and interesting. However, it constantly locks up my iPad, sometimes to the point where I can’t even turn off my iPad. So I had to uninstall it.

This game is a ton of fun! It is very well designed and it is clear that the game developers created it wanting you to enjoy it thoroughly. And the graphics are super adorable. Highly recommended!

This new update for the zoom feature stinks! Too close at the beginning of the app to be able to see the layout of the level. Put it back to manual instead of automatic!

I really do enjoy this game very much. I especially like the nightmare and super hard Levels. I am having trouble with this game freezing and crashing on occasion. I hope you will update soon with a fix.

I have been enjoying this game so much, but recently it has been freezing a lot and makes me not want to play.

I would give this app five stars but it started freezing up and glitching after a couple months of playing.

Excellent!

I enjoy playing the game. It’s fun and relaxing. The problem I have is that I seen an ad for this game and it said there is no ads. Completely false advertising. You can pay real money to remove them. I understand the company needs to make money. Other than that I will continue playing. It’s fun

Good puzzle fun (not enough shapes though!) but it started to crash around 140+ levels in?

First of all the pros, it's a simple but fun game, a little too simple for an old lady like me however the cons outweigh the fun. For a few levels there's no ads, but then the ads come after every level. The ads are longer than it takes the time to clear most of the geckos, and several times the ads broke right in the middle of the game, which I absolutely dislike in any of the games I just delete them. I understand you need advertising to pay for your time and your work but you need to monitor them and make sure that they're shorter no more than 30 seconds and that's even too long 15 minutes you get quite a lot of stuff that you already have.. I love playing the game but I'm going to delete because I just can't handle the long ads. Some of them don't even go off for way more than a minute. Sorry guys

Not sure if the issue is due to the latest update, but this game used to be one of my favorites. It didn’t require a lot of mind space, you could simply zone out and help the geckos get out of their predicaments. Now though, I’ve been trying to clear the same level for 2 days and not due to difficultness of the level, it has to do with ads popping up randomly every few seconds that don’t seem to be part of the usual ad rotation which would be usual if not having an ad-free version. Thinking on that now, perhaps it isn’t a glitch but their way of getting people to pay for an ad-free version. Either way, a calming game is now frustrating to play, hoping whatever the issue is can be resolved, fingers crossed!

1st of all, it’s just another arrow escape game. I thought that the graphics and lighting would make it easier to discern which end is which, BUT, the aiming is so off, you have to be zoomed all the way in to tap on the right “gecko”, even then, it gets it wrong half the time, AND, when you’re zoomed in, you can no longer see if there’s a block on the other side of the screen. Even so, with all of that 99% of my “errors” are just the game thinking I tapped on the wrong “gecko” (they’re far more like worms). One would think that if they’re THAT close together, the app would select the free one. But, the more mistakes you make, the more ads you have to watch, so… it could very well be on purpose.

Just comparing similar games i find it holds it own. This & G Escape are about equal with fairly regular ads in between games but not during & both games allow one to move quickly thru the ads. I find it hard not to touch the wrong Gecko on more intricate layouts on a phone size screen. Both games let u make 3 mistakes. That said, i'm a visual person & the arrow type game i also tried is only black/white while the 2 Gecko games had color making it more attractive & easier to see what u want to choose. I like the tiny bit of difference in the G Escape version... sounds, graphics. Don't know that my review is of a huge help but hope useful!

This app always crashes when I’m half or more done with a level and when I open it restarts that level. This is incredibly frustrating. I’m not sure if it’s because I’m in the 2100s or not but super annoying. Now they’ve updated it. Instead of it being a nice clean screen with just the grid option on the bottom they’ve added a bunch of other buttons and you can’t put the grid on for free anymore. Honestly the developers keep making this game worse with every update. I’m about to delete even though it was my favorite game and so relaxing.

I was really enjoying this game, ads only came between levels. Now I’m at level 250 and SO many ads during the level play. I may get to tap 3 geckos then wham! The ads pop up every few seconds. There are even times where after the ad the game will flash back on screen, and before I can tap even once suddenly the ads pop up again! I’m deleting this, but not because I expect no ads, I was content with the ads between levels, I’m deleting it because the sudden bombardment of ads is way too frustrating. At least I was able to enjoy the first 249 levels.

First of all, after around level 8, I keep on getting the same level over and over, just the color of each gecko changes. You’re going to get ads after every level, but what’s odd is they like to tell “ad break” with smiling geckos before the ad breaks like it’s a good thing. And there was something odd with the reviews. There were 700 reviews but we were only shown 5 of them but in a different order. It doesn’t matter if you choose Most Recent, Most Critical, Most Favorable, or Most Helpful you see the same reviews in a different order. Unless I stop getting the same level every time, I’ll be deleting this game. I wonder if my review will even make it into the reviews.

Have played nearly 1000 levels, pretty addictive game, although like I’ve said in another post, it’s tough on a small screen (IPhone 17Pro Max) without zooming in order to avoid clicking the wrong one. Lately I’ll play a level or two then the game totally freezes up and needs restarted. Not so good if you’re in the middle of a nightmare level. I dont know if the game is at fault or that it doesn’t play well with the latest IOS.

I love the game It’s fun and engaging and it’s a great way to pass the time. But it crashes all the time kicks you out of the game the game flashes like a strobe light and freezes all the time. And when you have a clear path to exit end up losing a heart. The ads as always are really annoying. The so-called update that’s supposed to include stars and a combo better….. isn’t there. Doesn’t exist.

I do really enjoy the game. But it will freeze in the middle of a level and will lock my entire phone. I have to lock the phone and then hard close the entire game to continue. Sometimes progress is saved and I can continue the level. And sometimes I have to start over. It’s frustrating, and why I will not download it for my son that wants to play.

This game is so much fun and I feel that it’s helpful in boosting cognitive functioning and is stimulating enough that it may help in slowing cognitive decline. HOWEVER. The ads have gotten out of control. Usually, you have to watch an ad after completing a game, which isn’t great, but doable. Now, there are several pop-up ads during gameplay. It’s distracting and bothersome. I’m on the verge of just deleting the app from my phone sheerly because of the in game pop-up ads.

This used to be one of my favorite it’s was strangely very calming relaxing and helped me wind down my day and manage anxiety. I’m on level 467 and have completed all of the daily challenges for months. Out of nowhere my game began to freeze I let CS know and never got a resolution from them but out of no where in the middle of game play not before or after I’m getting an add every 5.02 seconds I’m done now that is to much for me.

The base game is cute and fun to play, but there are far too many add breaks popping up after the first few levels. When you start getting multiple ads between a single level it just becomes annoying. Then they offer a “one time” fee to remove the adds by paying a license fee, but you get no guarantee that the license isn’t going to expire in a week and you’re right back where you were before spending your money.

I really like the game. But it kinda feels like it’s the same few set ups over and over again. I also don’t like that it does this weird zoom into the middle. When I try to zoom back out there are times it saying I touched on of the geckos. Also why are they so small. I’ll tap on one and sometimes it activates the wrong one.

Fun for a time but after certain level, you’ve seen them all and they just rotate so you’re just solving the same one over and over again and starts to become boring. I’m convinced there are only 2 different nightmare rounds and maybe 4 “super hard” ones. Need to make some fresh puzzle layouts, Devs!

Been playing about a week now but really aggravating to have to deal with ads after almost every game. I can sometimes click through the ad but takes a long time. If you want to get “hint” ads are over 2-3 minutes long. Just about done with this game.

The ads for when you run out of hearts are waaaaay too long. 2-4 minutes takes me out of the game, and I’ll end up switching to another one. Plus, they use the same levels over and over. It’s a lot of fun, when you get to play! It glitches and crashes every 7-8 levels, too. Just a heads up :)

I’d love the game, except that it doesn’t always respond to tapping. Sometimes I tap on a gecko and it moves briskly, and other times it doesn’t respond to repeated taps. Later, the recalcitrant gecko may move, but after tapping repeatedly on the only two free geckos and getting nowhere I gave up. I have an iPhone 15 if that has anything to do with it.

The games I’m playing aren’t shaped as in their ad. While this is fun, the ads are excruciatingly long. 108 seconds for 1 ad? Please. They also offer you a chance to buy out of ads. Sorry, but I think the price to do so is a bit high. So, what are other options? At this point, I can delete this,, and try another game similar to this.

Just like all the other stupid games, they boast no ads to sucker you in only to find after the first 15 games that you have to endure an ad after each level or it won’t let you move on to the next level. I’m not paying for your stupid supposed as free $7.99 charge, because it allows you to taylor you ads and doesn’t actually get rid of them all together. What a scam!!!

I give 3 stars because it's a good game but on the daily challenges sometimes the game freezes up and I have to close out the app and start all over again. This last time it was only 4 more left then it froze.

I can live with the ads but I was really hoping for more puzzle shapes. I’m on level 144 and pretty much every puzzle has been square or rectangle. It’s just kinda boring now, the spacing between harder levels is nice, but the earlier levels like star and heart shaped puzzles were a lot more fun.

Played to level 44 and now as soon as you beat it you have to watch an ad to advance. If you close the ad you have to replay the level. You can pay stop the ads but according to other reviews you still have ads so definitely not gonna do that. Not gonna be forced to watch an ad to pass levels either.

I love this game but freezes completely daily! It also glitches several times a day- consisting of not opening after acting as if it was going then flipping back to the desktop.

There is a hack for NO ADS you just need to swipe down from the top of your screen in the right corner then click the WiFi button and it should turn white. After that you play your game without those annoying ads!

Lovely game with way too many adds to make it enjoyable I will be removing it

Trop de pub entre les niveaux

Lied they said no ads but there are a lot. Was ok but ads were so annoying.

Stated no Ads Guessing that you don’t understand the concept of NO

Liking okay but promised no ads. There are ads.

Too many ads takes away the the fun

Too easy need challenges like some think in danger surrounded and to help him escape as quick as possible.

There are ads when it said there would not be and not the game it shows. There is no Gecko to release. False advertising of the game.

Doesn’t have any gecko figures in the center or the cute “ow” as advertised. I wouldn’t have downloaded if I’d have known that. Same as any other arrow game. Nothing special

Gameplay ok, not what promised, but then the ads nearly every level ???not worth sticking around for

Way over the top to have an ad after every round of play. Enough to warrant deletion.

But the goddamn ads

There is no “gecko” in the middle of the maze as the ads show.

The game itself is fun, but the intro ad is completely inappropriate for a game children would be playing. Having a woman sit down next to a random stranger and start stroking his leg while asking if his wife is gone and asking him for a large amount of money is not something children should be exposed to. Create a different child approach intro.

I keep getting the same few puzzles over and over again. Plus expect an ad after every level and $ 9.99 to remove ads! I am deleting.

My device is on auto updates. Otherwise I would not have updated my daily puzzle has nothing there. Just keep saying touch to centre. There’s no puzzle there just keeps flashing super hard super hard.