AXS Tickets Customer Service

AXS Tickets Positive Reviews

EddieThe transactions of the of computer controlled part of the app seem to work well but don’t dare use customer service for help, I just asked the First Lady, I have never done this before can you just tell me if I did this rite please, and have my tickets. she told me I could not be on Wi-Fi when using the app so she hung up on me. I had to get on my phone. When I tried the second time to just confirm I had not sent the tickets off somewhere, this lady says your not the person listed I said there are two of us one who has money and no email one who has a email my brother same last name of corse and we made sure that everything matched exactly just as stub hub told us to so she proceeded to hang up on me, and remember I was the most polite you can possibly be having been a customer service manager for Chrysler corporation for 33 years this is company so set in its ways of telling people to go eat there hat so much they can’t even be nice for one second to help a customer you know do there job correctly..EddieautoVersion: 5.3.10

AXS Customer Service Non ExistentThe monopoly that AXS holds in the ticket and entertainment market creates an environment at AXS where customer service is not only an afterthought but non existent. You don’t care about customers or their needs and it shows in all of your actions and words. I am a 58 year old professional male who, on a normal year, spends thousands of dollars on event tickets through AXS. I recently had a knee surgery which will preclude me from attending a few concerts over the next two weeks. I asked AXS for a refund and they said NO go sell your tickets on our aftermarket app. This decision was 1) not customer oriented, 2) self serving as AXS would stand to make more money if I sell on their aftermarket platform, 3) glutinous because they already have made significant fees on my original purchase and now want me to sell with them again to gain even more fees. AXS’s lack of integrity and non existent concern for its customers is appalling and disappointing. I will do everything I can to NOT buy tickets from AXS in the future..NormiamVersion: 4.16.3

Ticket Service is FlawedI ordered tickets online to a recent show. I kept being redirected back to the beginning to try again with the prompt saying saying “Something went wrong. Let’s try again.” So I kept trying and the same thing kept happening. Then I received 2 notifications from my bank for 2 separate large transactions. Yet I do not have my tickets or any co formation. I emailed AXS 2 times trying to resolve the problem and find out in in fact I do actually have tickets. I received an auto response on 2 separate emails and have not heard from AXS and still do not have my tickets. It has now been over 9 days and I still haven’t heard from a real person and still do not know if I have my tickets. I am concerned as the show is coming soon. Second hand retailers have them available, but now the cost is through the roof and I don’t know if I need to take a chance that I will actually get my tickets that I have paid for, or if I should try from an outside source. Please help me with my situation. I am going to be extremely upset if I can’t go to the TOOL concert. Cheers!.SharkB8_69Version: 4.0

So far so goodSo far, my experience has been seamless. I was very skeptical after reading a lot of low reviews and their reasons, but the price couldn’t be beat - plus they were the place on t gee venues site to buy the tickets from. I downloaded the app and followed all directs (which appears some people can’t follow here then complain bc they did not follow them), bought the tickets, confirmed my account and they were sent legit within a few minutes. I will update if we run into any issues for this coming weekends event. EDIT: Confirmed. Seamless transaction, everything worked out perfectly and no issues getting in..MycoolTVersion: 5.4

Sketchy ticket websiteI had bought three concert tickets this morning unbeknownst to me the website had charged me an additional three tickets including the ones I had already purchased the first time around. So I had paid $181 including the $181 for the three tickets I bought the first time (the ones I did not want) When you are on the final page of this website they will ask you if you want something called ticket protection which is basically an insurance if something goes wrong your tickets are protected. Their website did not inform me I would be charged $25 for this service. This charge is per ticket (s) If you are looking to sell your tickets on their app DONT. They will charge you $18 and keep a certain percentage of the sale. Don’t even get me started on their customer service. No contact number just an auto chat which is completely useless. They gave me a # that wasn’t even verifiable. Lastly, when I was on the final page getting ready to complete my purchase, there is a pop up window for ads that promise free things do not click on this. Exit out Of the window immediately. This is how I was tricked into buying more tickets. I was not aware I had already completed my purchase and was charged $181. So naturally I assumed the ad closed my window browser and did not complete my purchase. Nope. Looked on my bank statement sure enough I was charged $181 twice three tickets I did not intend to buy. These tickets are non refundable so I am out $200…. What a waste..200393992Version: 5.0.2

Customer Service Exceptional, App is subparAwhile back, I purchased tickets to a concert but never received a confirmation email. After talking to the live chat agent, we discovered I misspelled my email when I purchased the tickets, and through talking with another agent, we got the tickets to show up in the app. However, despite the much appreciated patience and understanding of the customer service reps, the experience was really frustrating because anytime you are asked to leave the window and either check your email or log in/out of the app, the chat kicks you out and you have to get back in the queue to wait to chat with a rep again. Continuing, I think it’s rather outdated to not have any Apple feature support (paying with Apple Pay, linking tickets to Apple Wallet, etc)..JejsisnahsiVersion: 5.4.5

No Longer Able To Choose Seats Via The SeatmapWhy are we no longer able to choose seats from the seat map vs having your automated system choose seats for us? I want to be able to choose the particular seats I want. Why is that no longer or an option or if it is an option you’ve made the app unintuitive and we aren’t able to navigate the app to choose our own seats for concerts and events. I notice that this functionality is still the same on the Ticketmaster app where you have the option to choose your own seats or allow the automated system choose seats for you We want options. HELP!!!!!!!!!!!!!!!!!.[email protected]Version: 4.0

Credit card infoDo not use ALL-CAPS to enter your name at point of sale..RsterbergVersion: 5.4.14

5 star customer service!I recently needed to upgrade tickets I had purchased. It was a complicated ask. The AXS rep I dealt with (Zane) was very professional and really seemed to care about the issue. He worked with the venue and his colleagues to make it happen for me. I was very impressed!.BizzylawyermomVersion: 5.3.6

Ticket’sBest ever.Big cat daddy mmmmVersion: 5.4.15

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.7.4

AXS Tickets Negative Reviews

App does not work; it will not verify my acctI bought 2 tickets to an event a month ago and downloaded the app immediately to verify my purchase. I had no trouble signing in and viewing my tickets at that time. Flash forward a month later, day of show, and the app tells me upon signing in that I either haven’t used the app recently (I used it exactly a month ago, how often am I really expected to use it??) or that “this is a new device” (it isn’t) and I need to confirm my acct via an email they’ll send me. So they send me the email, I click “Verify Device”, which takes me not to the app but to the website, which greets me with an error message in a red box: “This session has expired. Please log in again.” So I log out of the website, go back to the email that has the link that they say will expire in 6 hours (it’s been minutes, not even 1 hour), and when I click the link, I get the same error message. I tried logging in on the app again, get the same message about needing to verify, but obviously that DID NOT WORK, so I request a new email with a new verification be sent. It never comes. I just hope I can get into the show tonight with my proof of purchase and the order number, which thankfully the WEBSITE does provide when I log in. But there are no viewable tickets with bar codes, which is what the agent at the door will want to scan tonight. Now, tell me why this is happening. And why did I pay such exorbitant surcharge fees for THIS experience?.GroperSteveVersion: 5.4.13

A Comedy of Errors!Let me first say that the employee we talked with was polite and kind and tried very hard to assist us. Unfortunately, when he merged my two emails he linked the event tickets from last year to this year. I got to the event, having paid for 10 tickets, and the etickets didn’t work. So after waiting in line I had to go to another line for printed tickets. The box office tried to print off my tickets but the only ones they could access to print (we discovered after printing) were from 2021!!! This was after spending quite a bit of time talking on the phone with customer service before we left home! We had to work with the box office manager for an hour, and could only access tickets after I contacted my bank and got the payment information. We did finally access tickets, no thanks to AXS, but because the manager knew how to work around the system. I am seriously unhappy that we missed over an hour of the event, especially when we arrived before the event began, just because an AXS employee linked tickets from the 2021 rodeo to the 2022 rodeo today. I had a handicapped family member who was seriously compromised during the wait time as well, due to heat and having to climb a total of 43 rows of steps to finally get to the correct seats instead of 22, which was almost to much for her to handle. All of this because we were linked to LAST YEAR’S tickets! Really?!!!. I expect much more from AXS!!!.Daves1girl84Version: 5.4.15

Needs workI don’t normally do app reviews, but this one frustrated me. The app communications are confusing. First, after requesting to transfer two tix to the person I bought them for, I got an email saying “[Firstname Lastname] hasn’t accepted the ticket you transferred...” But the name it listed was MY name, not the person to whom the transfer should go. The next day I got the same email twice simultaneously. I did buy two tix, and my friend had not yet accepted the transfer, but why two emails? Does my friend have to accept each ticket separately? When my friend did accept the transfer, I received an email saying my friend had “claimed the 1 ticket you transferred for the following event...” Wait a minute, I transferred TWO tickets. Why does the email say “1 ticket”? Have no fear, there’s a link in the email where I can view the completed transfer. Ugh! After several tries, the link DOES NOT WORK. But wait, there’s a phone number in the email you can call for help. Tried it. On hold forever while I worked in the kitchen. I finally gave up on that. That’s not all! The app currently states that the tix were transferred on March 14, 2019. Not true! That’s the date I requested the transfer. They weren’t actually transferred until my friend accepted the transfer two days later. The tix I purchased were not cheap. I would expect the venue would use an electronic ticketing system that’s not so confusing and confounding. Two thumbs down..J_wilson_85Version: 3.4.1

So many bugs. Login every time???I had to log in each time I used this app, which was several times within a couple of days. I chose the facebook login option which usually is super easy with other apps, but instead of using my already logged fb account in the facebook app or safari web browser (as every other app does), I instead had to input my fb account info every single time. Since this app doesn’t allow adding the tickets to my Wallet (which would mean sharing would be super easy), I opted to share via the app’s email share option. My recipient never received an email with the shared ticket (definitely input the email address correctly). So instead, I revoked the ticket share back to my app, and decided to show tickets for both of us. The revoked ticket would not scan properly at the venue, so we had to wait while the box office tried to figure out what the issue was...they were able to print a paper ticket somehow (I’m guessing they somehow made a new barcode?), and that did scan, so we were eventually able to get in... I recommend the creators of this app fix the facebook login issue and make sure users don’t need to login each time they need to access their account in the app. Adding tickets to Wallet is a must, and sending/revoking needs major help..NorthernskierVersion: 2.10.2

Not worth the work to get a ticketI had a problem with my purchase and tried for a week to get it resolved through their customer service. After 4 phone calls and 5 emails, I sold my tickets to a friend. I bought it for the wrong day and I was trying to move the tickets. The reply I got a week later was their FAQ cut and paste. Which also meant I'm doing the work to resolve it. None of which addressed my problem. I don't believe it should be this hard to get some help. I will not be using AXS again. Too much work to have fun! I got a survey request my reply: Since no one was there to help with moving my tickets I had to spend time writing and calling numbers that didn’t resolve anything. I was very frustrated when if someone answered my call or ticket request this could have been resolved within a few minutes. I managed a box office and work for a ticking software company in my experience I would not use axs again and feel like if I made a purchasing mistake it would be taken care in a timely manner. Since no one read my emails before I have no faith that anyone one cares about this one. Looking forward to another automated email…NOT! Have a nice day! I will now that I’m not using AXS. Thanks for wasting my time again! ✌🏽.TripinbeanVersion: 5.4.9

Not An Easy SwitchI’ve used the Flash Seats app for years with no problems. Recently, after making a purchase I was informed that AXS would be taking the place of the discontinued Flash Seats app effective 8/30. I didn’t have a problem with the transition until I downloaded AXS and attempted to login. It was explained that if you had Flash Seats then you already had an account in AXS waiting for you. Understandably, you’d only have to reset your password and then you’d have access to all your account content. Unfortunately, after I downloaded this horrible app, it wouldn’t allow me to sign in. I requested a password and followed the instructions, but that didn’t resolve the situation. Every time I try to sign in, after creating a new password with my already existing email address on file, I’m told that There is an account error and I need to be redirected to the help page or live chat. At that point I’m told it is “cookie” related and I can’t proceed in Safari without changing my settings. The only problem is, I’m not using Safari so it should make a difference. I’m annoyed with this application and don’t even care to resolve the issue. I’m going to really miss the easy use of Flash Seats. Too bad it makes you give this app at least one star on the review. This app is absolute garbage!!!.MyersmlawVersion: 4.12

TRASHThis app is absolute trash and i implore any venue considering to use them as their third party ticketing app (Billy Bobs Texas) to reconsider. I purchased tickets and created an account using my Facebook. I follow all of the prompts and when i am finally signed in it tell me i must “verify my email” and when i click on the link i get a message “oops something went wrong, try again later”. I have been trying to get access to my tickets for 3 days i have chatted with three different “customer support” individuals and after explaining this very issue i received the response “have you downloaded the AXS app and login with your email”. I have created multiple reports and have received only that they have forwarded to their support team and have received nothing since. The concert is in less than 24 hours and their only resolution so far is “you have digital tickets so you can use your card and an ID to enter the venue”...yeah right and have them refuse me at the door. I do not understand where the difficulties lie in this process and am very unhappy with this service. I should have used the print at home option but this was the “recommended” option. I will NEVER try to get tickets thru these frauds again. Extremely disappointed. AWFUL!!.Captainkirk19Version: 4.15.3

DONT BUY TICKETS WITH AXSI bought tickets in May but the catch was apparently it wouldn’t be processed until the end of July two months after I bought the tickets. So the email said it wouldn’t be in my account until July 22 at 10 am. Here I am July 22 after 10 am and they still haven’t gone in my account and the concert is in a week. I should add I can’t go to the concert anymore. No big deal I can just sell the ticket. Except I can’t because there’s NO TICKET. it says “it will appear here there might be a delay” my guy I’ve literally already waited over 2 months there shouldn’t be a delay. It’s already going to be risky trying to sell it a week before the concert which is whatever— but I still haven’t gotten my ticket. Customer service is nonexistent. It’s a self help thing that just has FAQ but no number to call and it says you can’t ask for help from a real person until you only have 48 hours until the event. What was the big fee they add on for if I don’t have my ticket and I can’t have any customer support? And the fact you have to have this stupid app to even get your ticket is ridiculous. I will NEVER buy a ticket that requires AXS I regret buying this ticket and y’all need to give me my $200+ ticket now..Katherineanf 💚💚Version: 5.4.14

Unfair companyThey trully live up to their name and will ax you and slaughter you. This is the second time I had to deal with AXS and both times I had bad experience. The first time, was for. Joel Osteen event couple years ago when I paid with my credit card and I bought 2 extra tickets for my son and his friend, but they could not attend. AXS could Not reimburse me due to I did Not want to provide them with my bank account routing and checking # which I consider DANGEROUS for my financial security since the bank info can be stolen and my account emptied from all cash. WHY can’t they just refund my credit card and WHY is it they don’t want my cr card #? My account w AXS shows The second time around, my experience was even WORSE - I purchased 2 tickets for Joseph Prince in Dallas for Oct 2019 for a total $42+ dollars and then could Not attend. To sell the tickets on the AXS app (No option for refund or credit) - I was FORCED by the app to set my sale price at $10/each which is the AXS price for their GA ticket. Thus, if anyone wants to buy a ticket - there is No reason they would want to buy my resale ticket when they can get a “brand new” ticket from AXS..ToniADCVersion: 4.0.2

Terrible customer service and crashing appTl:dr - Crashy app. Save your emailed tickets. Hour long customer service wait with no live person interaction. The app keeps crashing right now every time I tap the menu bar. Have had a variety of other problems in the past, particularly with tickets not displaying. I go to at least 10 shows a year, not necessarily all through axs, but probably a fair split or slight majority. Save the pdf email that comes with tickets attached, as that email bailed me out a couple of times after other encounters with their poorly working app. Speaking of poor service, called the customer service number, took several minutes just to get through the automated prompts, then waited for an “operator”. And waited. And waited. After several more minutes, I thought hmm, I’m just going to put my phone on speaker, do a little work on my laptop, and set a timer to start truly counting the minutes. I got to an HOUR solid, no kidding, without EVER getting a live person on the phone. And that was after the minutes that passed by before I actually set the timer. Boooooo Axs. How you have this market largely cornered is beyond me..Jdg401Version: 2.9

Extremely disappointed first time userFor the past three days I’ve been trying to purchase resale tickets and get the message “Whoops!” when it tries to process my credit card number. I’ve called customer service and they were extremely arrogant and unwilling to REALLY listen to me and what I’ve been experiencing. I tried the AXS app on my Apple iPhone and on my laptop computer. I tried using different credit cards and still couldn’t purchase tickets. I looked at complaints on the internet and MANY customers are experiencing the exact same issues - they can’t purchase tickets. If I weee someone with resale tickets I would be appalled because AXS is not providing a platform that’s dependable and working. People are going to eat their ticket costs because people who want to purchase resale tickets can’t. This is AXS’s business yet it’s totally dis-functional as a ticket platform. I’m trying to purchase $360 tickets and can’t. Unbelievable! Whoever’s running this company should be embarrassed beyond belief. As a retired CFO, I have never seen a more poorly run digital marketing platform..He egg he eVersion: 5.4.16

No Stars?I would give this app no stars if i could. do not use this app to sell tickets. The absolute worst and most unprofessional app i have ever used. Their customer service is also by far the worst i have EVER experienced. I was on hold for over an hour and one of their representatives hung up on me so i emailed them and then called back immediately after and was on hold for yet another hour. The email response i got didn’t answer a single question of mine so i sent a response asking for them to actually answer the question that concerned me and they neglected to respond. Save your time, use a different app. They also neglect to send you confirmation emails so you have no idea what is going on with your tickets when you buy them and when you sell them. UPDATE: received a developer response that pretty much blamed me for their negligence. I checked every folder in my email because i assumes that for sure they would be more professional then that, but again, I received no confirmation email and then my intelligence and common sense was questioned by the developer because of their negligence, again, DO NOT USE THIS PLATFORM..BeneciaGloriaaVersion: 3.4.1

I don’t like itOk originally I gave this app 1 star and decided to upgrade to 2... I purchased my tickets on the Tick Pick app and then received an email saying I had to download this app to get them. Downloaded the app... no tickets. There was a message saying if I don’t see my tickets to “verify my email”. Clicked the verify button “oops something went wrong”. I tried this for a couple days until I decided to email support. I received an email back immediately letting me know they received my request. Then I heard nothing else from support. Call me impatient but when I pay hundreds of dollars for tickets I expect to receive them with no problems. Something told me to go on the actual website. Went online and I saw that my tickets were available but I still didn’t see an actual ticket. I went back to the app and they were there. I figured this out all on my own no thanks to their “support “ team. I will continue checking the app to make sure my tickets remain and if I have no more problems maybe I’ll upgrade this app to 3 stars..@EbbyEb706Version: 4.0

FORCED download - Horrible ExperienceThey FORCE you to download the app to get your tickets, regardless of purchase. You CANNOT view your ticket on desktop or web mobile, and can’t even sign in on desktop/web mobile. Glitchy, redundant and worthless app that doesn’t work if you are WiFi or VPN. While you can purchase a ticket on desktop, you cannot sign into a desktop web/mobile version. You MUST download the app, use the email you used on desktop to sign in to the app, and then go back to your desktop/web version to confirm your email address. At that point, you must then go BACK to the app and sign in to see your tickets. This is a prime example of a product team who was so focused on an app, they failed to connect account across any other platform or device. What a stupid, stupid product decision. The second I go to my event, you better believe I am deleting this poopy app and avoiding events done by this company. My deepest desire is that everyone who had a hand in building this crummy experience steps on a Lego..FaultofearthVersion: 5.3.10

Worst Ticket Sale CompanyI’ve purchased tickets for years from multiple ticket sellers, both original and resale and have never had an issue until now. I tried buying tickets on the website, got an error with payment. The tickets I had tried purchasing were gone, but then appeared later so I tried purchasing from the website but on a computer instead of my phone - still received an error. Did the AXS live chat and they suggested to use the app and I tried again - still got an error. Asked again in the AXS live chat and they said to use the app, but not have it connected to wifi or VPN… odd but I tried again and it still didn’t work. The AXS live chat recommended I call customer support, but I gave up after being on hold for an hour. Sent an email about the issues because I ended up with multiple charges going through on my credit card, but no tickets and they were no longer listed. So purchasing through the website and the app doesn’t work - even with all their tips..11jenn11Version: 5.3.6

Worst (Ticket) AppSecond time using the app to purchase tickets, last time was over a year ago, and still riddled with the same bugs and issues. AXS apparently don’t care about their products as long as they still make money. Purchasing tickets was easy and honestly quick. Afterwords however the same issue of being unable to log into the app, even after resetting password and verifying my device. Now though my confirmation email says I purchased tickets I have no way to access them and can’t print them for whatever reason. Can log into the website fine but once again can’t print tickets so it’s useless. I’m betting the same thing as last time will happen where 5 people till they check my ticket in line it will finally work causing me much anxiety. Having problems such as these with a product you use should warrant a suing. It’s gross that companies get away with pushing out apps that a toddler be taught to make better. 10/10 would actively not recommend anything AXS to anyone..TheCheskyVersion: 5.5

Can’t log in, can’t pay for ticketsI never write negative reviews but this is the worst app I have ever tried to use. I tried to get tickets for a t was in demand… found a couple of good seats and tried to check out. I needed an account. I used my Facebook account, which needed a re-login, but that’s fine. I then had to log into my Facebook account two more times. Then the app froze, so I killed and restarted it. My tickets were gone and there was no shopping cart I could fish them out of.I waited out the presumed five minute reservation period, searched again, and found the same seats. Hooray! But it forgot who I was and told me to create an account again. I linked and logged into Facebook, and then I got a page to verify my account. I did so and the app froze again. So I relaunched, and now I was blessedly logged in, searched for my seats again, somehow got them, and now I am on a checkout page that has no mechanism to check out, no functional buttons at all, and I’m watching my reservation timer dwindle one more time..Jhu1997Version: 5.0.2

#1 worst ticket vendor on the marketI attempted to use the AXS site and app to buy tickets to a highly-sought after concert at a smaller venue. I got in line on time and waited for the ticket release time. When I got to the front of the line, AXS forced me to sign in again (after doing so prior to getting in line less than 30 minutes prior), and after I did so, it threw me to the end of the line. When I finally got an opportunity to buy resale tickets (it sold out, obviously), I used the map to find seats. When I went back to view the list of tickets instead of the map view, it again threw me to the end of the line. Very frustrating to use this app and the UI is awful. Not intuitive at all. Hitting back shouldn’t put you at the end of the line, I should still have the opportunity to purchase tickets. I reached out to their customer support team, no reply, then I followed up and still no reply. So not only is their app terrible, but their customer support is incredibly poor. I will be avoiding using AXS whenever I can..MooreofmattieVersion: 5.4.17

Worse purchasing app everThis app wasted a lot of my time trying to buy tickets. It doesn’t even have a cart or some sort like when something goes wrong, like the app goes into blank screen, in purchasing tickets, and you will have to go through the steps again. Even worse is it holds the seat for a certain number of minutes, which means you will have to wait for it to timeout and release the seats before you can choose the seats again. Although it has a edit payment button when it said something is wrong with the payment that it can’t process, it doesn’t go back to the form to let you modify the information. Finally when I successfully selected the seats and checkout again, it skipped the payment info entering screen and went straight to the screen with submit button. Of course payment couldn’t be processed again. Never been this frustrated just trying to buy tickets, but what can I do because this is the exclusive vendor for the events we wanted to go?.A super frustrated user!Version: 5.6.3

I would give a 0, here’s whyThis app is a hassle to get tickets, first off I had to login multiple times and it made me worried that my tickets will not be there. I constantly had to check everyday because it would log me out everyday. I even had to have the app open all throughout waiting in line for the show because I didn’t want it to log me out. Second, the app doesn’t have a history of the event. I would like to see all tickets I have used in the app and have my pasts orders in the past events tab. I went to a concert and it stated that a freebie will be included with the tickets, I never received the freebie and I thought maybe because i used axs instead of Ticketmaster, but why would axs clearly include that statement? So I emailed their support team and I haven’t revived a response. I will not be using this app again, it’s not worth it. I rather print out my tickets or use primary ticket apps. Mind you I used this back in December of 2019 and I’m still having trouble with it (March 2020)..BugemmiVersion: 4.6.2

Please avoid this garbage dump truck of a companyI bought tickets to my favorite band through this company, and treated myself and a friend to VIP meet and greet tickets. The tickets did not say the time of the meet and greet on them, so I called the ticket service and the venue roughly 10 times a week prior to the event. Sent to voicemail every time, no calls back. I show up to the event very early, just in case, and no one at the venue said anything. I assume the meet and greet is after. Dope concert. After the concert I ask a staff member what's up, and they say the meet and greet was before. So not only did they not respond to voicemails/calls after not posting the time, but their staff didn't notify me where and when to go, despite my ticket saying VIP MEET AND GREET in 100 point font. Apparently only 2 people actually made it to the meet and greet that day. I call and ask nicely for a refund of a service they did not provide, and they refused, lying about every detail. I fought the charge on my credit card, and they finally credited me back a full 9 months later. The end..Matt BecksVersion: 2.7

WORST APP EVER! DO NOT DOWNLOAD!I wish that I could give it zero stars and it honestly pains me to give it the one. This review isn’t even going to allow me the amount or words I have to say about this cursed app but here goes, First off it will not verify your email account no matter how many times you try to resend it, so expect to not be attending the show that you paid all your good money for. The main major problem that tipped it off for me was the FALSE ADVERTISING!!! I bought VIP tickets to meet one of my favourite bands and on the tickets it said that I would get to meet them, get a picture, and hang out with them after the show, so after reading that I bought them because I thought it would be worth it if I could get some 101 time with my favourite band but flash forward to the show, AXS used false advertising on their tickets and I only got to take a picture with the band for over $500+ I then filed a lawsuit against the godawful company that is AXS! I WILL NEVER USE THIS APP AGAIN AS LONG AS I SHALL LIVE!.IydawgVersion: 5.7.2

Miserable experience with AXS appTwice this week my family has tried to transfer tickets from one AXS account to another. My daughter ending up unable to transfer her tickets, so lost over $100. I just needed to transfer tickets to my son, but I kept getting the message that something went wrong, but it turns out the transfer worked, kind of. After several attempts, all the tickets were transferred out of my account t but one didn’t end up in my son’s. After 30 minutes waiting to “chat” (ONLY option available for customer support), they couldn’t help. Gave my son a number to call: 45 minute wait. They said he had 6 tickets ( I only had 5!) they couldn’t figure it out and he had to leave for the show. They told him to go to the “resolution desk”, but didn’t have any idea where that was at Red Rocks. Once there, it was another 40 minute wait (missing one band), before they could get in! I’m going to recommend Red Rocks find another ticket vendor!.Bad nicknames already taken!Version: 5.2.1

Power HogI will admit, I do not write reviews very often, but I was compelled to do one for this app after my experience with it. The overall app is fairly nice, but there is a massive problem with it. I noticed that immediately after installing it, my battery life on a daily basis dropped significantly. I never opened the app after the first day that I used it, yet my phone would die half way through the day, when it would normally be fine until bed time. A couple of weeks went by wondering what was going on and double checking all apps were closed for a full day, yet the phone was dead by mid day. I uninstalled the AXS app because it was the most recent app I had installed. Wouldn’t you know, battery life went back to normal. I had all notifications turned off and ensured it was not running, yet for some reason it was sucking down the battery. I would not recommend using this app until they find a way to reduce its resource drain..Toasted OldieVersion: 5.4.8

Never got my money transferred after selling a ticketI tried multiple times to transfer the amount that I got from a ticket that I sold on this app, but I continuously have to keep transferring it because the stupid system won’t transfer my money. I contacted the support team and they keep repeating theirselves, and when I went back on the app to check the money was back in my sales balance and my bank account was removed. I had to add my bank account AGAIN and transfer and when I tried, it said the first transfer hasn’t cleared but it’s been almost a month and I still haven’t gotten the money transferred to my bank and now I have to add my bank info yet again and redo the same stupid routine I have to do with this app, I been trying to transfer my money to my bank after selling a ticket and still haven’t gotten it yet, I’ve waited almost a month and it says 10-14 business days to transfer yet I have to transfer it again. This is horrible, such a terrible app.PJ Khaled253Version: 4.4.3

Ticket issues!!I purchased three tickets for friends to go to the Joyner Lucas concert. Two of the ticket were bought together and the other was bought separately. I tried to shared all three tickets through the app and neither party was able to revive them. The email sharing the tickets never went through. Then I had to send the PDF tickets to my friends. The first two friend got in no problem with the PDFs, but my third friend was denied at the door because they said the ticket barcode was expired. I got on the phone with AXS customer service, per the venues recommendation, and had them send a new barcode directly to my friend at the venue. He never received the email. I finally had to send him a picture of my ID so they could look up the ticket to print for him. It seems like nothing on this app worked! I buy tickets on other companies and never have problems like this. This is my friend time buying through AXS for other people and I’m not sure I would use them again..Cassidy RBVersion: 3.1

Tickets disappeared after transferredI purchased two tickets a couple weeks ago through a friends app but eventually made my own app so my friend could transfer the tickets too me instead. I got them quick without any complications but just last week to check if I still had them because I decided I wanted to sell them so I could go to another event but they were gone? Of course that was frustrating, I thought maybe they didn’t completely transferred from my friends app but they did because my friend doesn’t have them no more either just proof that they were transferred to me.. I hope I either get my tickets back to sell them or just get my money back.. I’ve already contacted AXS help& support center couple days ago but still haven’t got a response.. I’m probably not gonna purchase e-tickets again, should of chosen the paper tickets through mail.. learning experience, next time I know better.LinaabeennaaVersion: 3.4.1

Zero stars, absolutely no helpI’ve been trying to purchase rodeo tickets for four days straight through axs’s app and website and they keep saying there’s a problem with the payment. I’ve used three different credit cards (all which I’ve called and made sure there was nothing wrong with the cards), three different accounts, three different mobile devices, and retried countless times. I’ve been trying to contact anyone to help for four days straight as well and finally got a call back not too long ago this morning from Brenda. Brenda was incredibly rude and said there was nothing they could do, no one else I could talk to, that it was my fault, and there was nothing I could do. HIGHLY unsatisfied, VERY upset, and this is a ridiculously unprofessional and careless company. All I want is the tickets that we’re advertised and it won’t let me purchase any, as I have tried purchasing a couple different tickets. Horrible company..Kpk_bblx788777Version: 5.4.3

Terrible companyI had some friends transfer me 4 tickets for UFC 2 days ago and they still haven’t shown up in my account even though I received an email to say they are in my account and my fiends app is telling him they have sent. The event is in less than 72 hours and I’ve emailed AXS 3 times over the past 48 hours with no response. I tried to use their live chat which is terrible and if your screen happens to go off you lose you place in line, with over 80 people in the line infront of you, I’m not sure who has the patience to be able to hold their phone in their hand for an hour trying not to let the screen go to sleep? Over all very stressful and terrible customer service with no way to contact an actual CS rep. If i don’t receive a response soon I’ll be making sure I write as many 0 star reviews on every platform I use / can find until I get a full refund..Ubv86Version: 5.1

VERY DISAPPOINTEDThe use and ease of the app was phenomenal. Buying tickets was easy of course .. but getting a refund is a whole other problem. I understand there’s a pandemic going on, and I’ve tried being patient for weeks now. They won’t honor a refund, but the tickets will be good for whenever the show is postponed for. My husband is in the navy , which I’ve explained countless times, and we aren’t sure we would be able to make it back for a concert , seeing we were only going to be in the area for a wedding, that was also post postponed. I’ve asked to speak to managers , and gotten IGNORED. I was asked to submit a refund request after 01May2020 and STILL HAVE NOT heard anything. Again, I understand everyone has a lot going on, but they are not handling this well and have been pushing me off since way before. Will NEVER use them again. I will be disputing this charge with my bank..CornbreeshkiVersion: 4.8.2

Still waiting for my moneyI bought my boyfriend tickets to a concert in Sept, but after finding out we won’t be able to make it we resold the tickets. That was over a week ago... and I’m still waiting for my money. After putting my bank info so that the money would get sent to my account, the next screen said “you’ll be receiving your money in 2-3 business days”. Well obviously it’s been more than that, I’m just upset that they’d falsely claim something and not come through with it. Aside from that they DON’T even give you a confirmation number or email that’s proof that the money will be put into your account. I would rather be told the truth than a lie, after reading other reviews I see it’s a big issue. Very disappointed. And now it keeps telling me “Oops we’re having trouble accessing your sales balance” when I clearly have NO sales balance because it was SUPPOSED to be put into my bank account..MsivieeeVersion: 3.8

Make an account before buying tickets otherwise they will be taken from youFirst of all their customer service is terrible. Slow to respond and when they do it has nothing to do with the issue expressed to them. Create an account before you try to buy tickets for the first time. If you don't you will have tickets in your cart but when you try to buy them you will be forced to make an account and instead of carrying the tickets through the process they will be taken from you. So waiting for that exact time to try to buy tickets because they sell out in seconds will be a pointless attempt. Also, it makes no difference if you use the app or the website. I emailed the company to tell them of the problem so maybe they could try to fix it, but their response had nothing to do with the issue at hand. Therefore, I wouldn't expect this issue to be fixed anytime soon..Jp93267Version: 3.2.1

Please don’t make us to sign in twiceTbh, it is a great app. But, when I start to buy my fav boyband ticket, and then they ask me to sign in again. I mean, what for? I use the app and already sign in, when I’m about to buy it, why I have to sign in again??! I’m very easily to forget my password. That’s why I download this app to help me to keep sign in. Yes there is an option for reset the password, but what’s the point when you are competing with other fans to get ticket, so obviously I lose the best seat as well as the regular seat. The site also crashed while I’m struggling to remember my password and forced to logout and queue in line again. The ticket is sold out but they did not tell you and made you keep queuing in line (which is waste of my time by waiting for 10 mins) giving you the false hope. I am so sad and frustrated. Please fix this and I hope there is no other fans that will experience the same thing as me..XxpurldolphVersion: 2.10

Failed us.I posted a listing to sell my tickets to a concert. The day of the concert I hadn’t sold the tickets so I was going to transfer them to my sister; however when I went to cancel the listing the app told me that I had already sold the tickets. So I called my sister and apologized and told her I wasn’t aware they were sold because I hadn’t received any type of notification. Only to discover 30 minutes after the concert started (an hour commute from us) that the tickets hadn’t sold and were successfully transferred to my sister who believed the tickets were no longer in our hands. Horrible experience and I’m honestly upset that I even have to give one star. There should be a better way of communicating and keeping up with the status of our tickets. Glad it was only two $15 tickets. Even then, it is still upsetting and unfair!.DanAndMarisaVersion: 5.2.8

Worst customer service experience ever!I had tickets to the June 2020 Big Head Todd show in Red Rocks, Colorado. The concert was rescheduled for 2021 due to COVID. I received three email confirmations over the next 12 months confirming my tickets for the June 2021 show. I flew to Colorado to attend the concert and the day before the concert I got an email saying my tickets were now reserved for the show in 2022. There was no way to reach customer service because it was Friday after hours. I was forced to buy new tickets. I immediately sent a customer service request to get a full refund for my original ticket purchase. It’s been three weeks and no one has replied even after I sent to additional follow-up emails. I feel like I’ve been scammed and I’m not sure I’ll ever get my money back (almost $1000k by the way). I’m disgusted with the entire situation and lack of response!.IntentionallifeVersion: 5.0.2

Poor Customer ServiceThis was my first time using this company to purchase my tickets. I opted for the payment installations. Breaking up my Country Thunder tickets into four payments. They over charged me (double charged for the first transaction) I was 99 in queue and not one person went down in that count after 30 minutes. I emailed them. Nothing. Downloaded the app and the tickets are there but it isn’t showing my payment due dates, amount owed is showing zero and they still haven’t contacted me since over reached out to customer service three weeks ago. It’s very unsettling purchasing tickets form a company that doesn’t have a 1800 number or when you don’t get any relies from their so called customer service email. Praying this all works out come time for the concert..Heather and LillyVersion: 5.6.3

Bad experience with AXSI was told I was getting handicap accessible sitting, when we got to our event, they weren’t the right tickets and we were placed far away from the basketball court. We got dizzy just looking down!! Hopefully, I will never have to purchase tickets here again. Although, when you do not live in an area where the event you are interested in is taking place, one has no choice but to purchase tickets through the phone. When you call to ask about the tickets, the representatives who work at the facility the event is taking place are so rude and keep telling you they can not help you because I bought my tickets through a third party. Of course, they will say that because they already took your hard-earned money! Nobody cares in this type of business because they already have your money!.77CuteVersion: 5.3.5

Deleted my tickets?So my mom bought me tickets to the bandito tour to see twenty one pilots, my all time favorite band. I was happy and excited. I logged into the app and saw the tickets. Later it logged me out and I logged right back in. Later my mom asked me to send her the tickets and so I went to the app and it logged me out again. I logged in and it said I had no purchased tickets and no events. I logged into the website and it still said the same thing. I don’t know if it had deleted my tickets or if it’s a glitch but I don’t know. I am very frustrated and very mad at the app because I was very happy and excited to see twenty one pilots. I am never and I mean NEVER going to buy from the app again until they fix this! I don’t know if the app just takes your money and deletes your tickets after or what but I’m very frustrated! My show is on Friday and I so wish I was able to go..AirrcatcherrVersion: 4.0.4

Poor business modelAx’s and SeatGeek have the worse customer service and business model I’ve ever dealt with ever in all my years as a consumer. Customer service is essentially non existent. There is zero ways of communicating via phone. Also in order to have a live chat which I’ve attempted multiple times is a joke. As soon as a persons number gets low enough to actually chat the line goes dead. You’ve made it absolutely impossible to get reimbursed for a concert that has now been postponed for greater than 2 years. And the date you’ve given me will be greater than 3 years from My purchase date. No company with an ounce of ethics would do this. And it’s not like these tickets were 20 dollars. I spent 392 dollars in which you will not refund, because of course the concert got postponed not cancelled. To say I’m disappointed is an understatement..Doug09267Version: 5.0.1

Terrible appThis app is one of the most frustrating things I have ever experienced. The hassle with trying to login is just ridiculous! For an app that is so important to accessing your tickets, you’d think it would have a seamless login procedure. Nope. This app would not take my CORRECT login information that I set, so I had to login with my Facebook account that has a different email attached to it. So finally I’m able to login, but of course the tickets I already purchased are not there because they are under my other login that the app WOULD NOT TAKE. The websites attached to AXS app should just let people access their tickets from their emails (like they used to before this whole app craze) since this app has so many issues that you can’t even get to them. It’s pointless. We don’t need an app for everything. Especially if you can’t even get it for work properly..Jlpuoe2012Version: 2.10.5

Worst App/Company Ever!I bought 5 tickets for a UFC event in July and turned around and sold two of them within 12 hours (due to 2 of the guest being dummies) and AXS not only took $60 in a seller fee. Then they tell me my money will be ready in 7-10 days. 13 days later I go to check and now my money is sitting in their app account! I transfer it out to my account, tells me another 7-10 days. 4 days later the money is back in their account and not mine. So I try to transfer again and now 3 days later it is their money again! So I got to talk to someone in live chat and now there is a disclaimer stating that I can’t transfer my money or access it in anyway until after the event which is 3 weeks away and also in Vegas where it would be great to have my $750 back!! This company and app are trash! Avoid at all cost! DO NOT USE!.F u elitesVersion: 5.4.11

Frustrated and worried about my tickets for tonight.I’m not sure why I shouldn’t be able to access my tickets through the confirmation email OR website. To only be able to use the app to access my tickets is crazy, especially since logging into my account online is the only thing that seems to work at the moment. The trouble is, I am putting in my correct login info into the app to sign in, but the app always crashes and brings me back to the login page. It suggests enabling cookies, which I have, but the link it provides for more information doesn’t open. I’m already concerned about the show tonight because I can’t get to my tickets that I purchased months ago. I’m incredibly disappointed that I am forced to use this app. I wish I didn’t have to give the AXS app any stars because I can’t even get it to work from the get-go. Such a shame..Sad Concert-goerVersion: 3.7

App does not work! No evidence of purchaseI have been in an endless loop of dead ends with this app that won’t even let me log into it! I’ve reset my password multiple times, verified my email and phone number, entered multiple access codes, and even tried to log in through Apple and Facebook. To no avail. I finally got in a queue to chat and ask for help where after waiting for 30 minutes to reach someone, was told to disable WiFi. Once I did that, the chat disappeared. Am I being punked? If there wasn’t a charge on my credit card for hundreds of dollars I would have no evidence that I actually purchased tickets for this event. I still don’t know where to go to find my tickets. Thankfully, my event is a month away so I can work on finding a solution. They win the irony award. I can’t even access AXS. 😡.MerdiBubVersion: 5.6.1

Take your money and no ticketsPaid for tickets and didn’t get them. Called a customer service agent and they were unable to help. Have to go through credit card company now. Not helpful..CanraceVersion: 5.3.6

Ticket re sellUnable to do. Kept getting invalid response format message. No support helped..JimCarereVersion: 5.6.3

Terrible ExperienxeThis app sucks. Avoid it if you can..CantgraspaddingVersion: 5.6.3

The absolute worst app, site, customer service I’ve ever seenDo not not use, just complete junk. I flew thousands of miles to get screw by a brutal useless app. So sad, do not ever use axs anyone please.Nothing goldenVersion: 5.6.2

Won’t let you delete your dataEven after making me fill a long form with unnecessary personal data, they won’t let me delete my data because I’m not a resident of California..EsqiuredVersion: 5.6.2

Can’t search eventsNot sure if it’s a glitch right now but when I type an event, artist, venue, etc into the search bar, it comes up blank. Using web browser until you guys can get this fixed.Michael James 666Version: 5.5

$720Don’t sell tickets on axs. I sold tickets on axs July 11th and have yet to receive my money for them. They told me the wait is 30 business days, how ridiculous. They take your money in a matter of minutes to buy tickets but you don’t get paid for months when selling tickets..Skripper15Version: 5.4.15

This sucks.If would have known getting tickets was this hard I would not have bought them. You should be able to download and put the tickets in my phone wallet. I have been waiting for my tickets for 15 hours..Tracker183Version: 5.4.15

Takes your money. Doesn’t give ticketsAfter waiting 4 hours for our tickets to come through for a same day event we had to buy another set at the gate. Save yourself the trouble, skip this awful app..JRQuerinVersion: 5.4.14

ShareUnable to share tickets.Horsegirl101010Version: 5.4.14

HorribleThis is the worst app for tickets, I’d like to have an option to print my tickets but this doesn’t allow me to. How am I supposed to use it when I’m abroad and don’t have mobile data? Or when I don’t have smartphone?.Nickname.reviewsVersion: 5.4.14

Tickets don’t show upTerrible App - no way of getting help when tickets aren’t showing up. So stressful.JadeDemoVersion: 5.4.14

Forced to useHad to get this app to attend events at the Calgary stampede, it’s ridiculous there is no other option. App is confusing to use and can take time to sync after you’ve purchased tickets..Sam739)946384Version: 5.4.14

Very poor App.Terrible APP, keeps deleting your tickets before the event starts. Couldn’t use it to enter the event. Complete garbage..The Facts 101Version: 5.4.14

Scam?I ordered my stampede tickets over a week ago and have been charged. My tickets have not shown up and I’ve received ZERO notifications that they will be coming. Not sure if I even have a recourse.D Adams82Version: 5.4.14

5 hours of emailsWe finally got our app working after spending the day in our hotel room instead of having fun on our holiday. Poorly designed and no actual people to call..Burningman10Version: 5.4.6

Axs appVery poor app for showing what tickets you actually have been sent.Chet88888Version: 5.4.14

Huge issues, tickets missing. Support can’t help.Not happy. Tickets showed up originally and now they are gone..MByycVersion: 5.4.14

Where do I beginAsking to verify my email and then rerouting me over and over and over. Calgary Stampede should fire AXS!.Angry cowgirlVersion: 5.4.14

Bad interface can not even change password easilyThis has been very frustrating. Can’t seem to reset password easily. Already spent 20 minutes and seem to be stuck. Wish we were not forced to use this app to get at your tickets..Error 101 againVersion: 5.4.13

Does not support Apple WalletYou’d think in 2022 Apple Wallet would work? Nope. Not with these folks. You have to download their app, which wants to track you in GPS all the time to serve you ads. Big nope! Make things simple AXS. You’re adding complexity. My friend shouldn’t need an AXS account for me to transfer them a ticket. Big fail. Let me add all the tickets to Apple Wallet then transfer the tickets. Airlines let me do this! Don’t tell me it is because of security! Again the simpler method works fine for airlines!.DarwinkgoVersion: 5.4.13

Don’t Sell Your Tickets Here!I sold tickets for a concert that was scheduled for March, but rescheduled last minute due to a Covid case. AXS doesn’t let you cash out your ticket sales until after the event…even if it’s rescheduled for MONTHS after (I’m not going to get my money until around 5 months after the original concert date). Customer service didn’t care at all. With record inflation don’t let your money sit in this app for months while the customer service people tell you there’s “nothing they can do”..Emma78786SVersion: 5.4.8

Worst ticket site!! Don’t do itI had tickets transferred to me using AXS and I had to sell. Website doesn’t load W8/W9 form so I can get paid for tickets. I’ve called 6 times to customer service and no answer. Left my number to be called back and no call. Live chat isn’t live. Absolutely nobody to help!! Stay away from this service at all costs!!!!!.Nate1256Version: 5.4.8

HorribleAll info online says how to add a contact. No such tab exists on the website or app. My daughter has an account created just to receive her ticket from me. The transferred ticked will not show up. We have refreshed, signed out & in. Olivia Rodrigo should have stuck with Ticketmaster 👎🏻👎🏻👎🏻.Nlp76Version: 5.4.6

AwfulA friend tried to transfer tickets and they didn’t show up. No contact number and no one‘s at the Chat site This is a joke.TBroker99Version: 5.4.6

Terrible ticket transfer delayDidn’t work , So after numerous attempts to customer service finally got some advice but it did not work.BxbxbshVersion: 5.4.5

Unable to get tickets - no promised response - should be no starsWe went to Palm Springs to watch tennis. We purchased some tickets in advance from a tennis tour company intending to pick and choose the rest online once there. Initially we were able to purchase a day pass through AXS but when it came to ordering more our card was blocked or different reasons came up each time we tried. It was not through our bank (we called) and the person I spoke to at AXS said they could see my attempts and couldn’t explain why I wasn’t getting tickets. They sent it to the tech team who never responded to me. We had bought our rounds of pricey tickets and wanted to purchase resale. This was the only way to purchase resale tickets and so we saw no more tennis. We couldn’t get parking or a grounds pass again so we couldn’t even go to the venue to try and purchase there. And I never received any explanation - now been 6 days..SaraHE101Version: 5.4.5

Tickets do not show upI bought on stubhub, was told tickets were delivered to axs but still no tickets. Unnecessary stress..Bvc vggdfbbvVersion: 5.4.3

Avoid when possibleAXS will gladly sell to absolutely anyone but if you can’t make a show- they will only allow reselling them to American citizens ONLY. Knights should get off this app immediately as a large amount of customers are from out of town. Customer support wasted three hours completely unable to even comprehend that I don’t have a USA bank account. Avoid whenever possible.Clay2000000000000000000Version: 5.4.3

UselessIs this what the ridiculously high “convenience fee” is for? To be forced to use this atrocious app only to access your tickets? I had no idea I needed this app, had to find out last minute at the door that my purchase email did not contain the actual tickets. I’ll be sure to avoid any future AXS ticket purchases. Your services are not required. Honestly, nobody needs this useless middleman company in the market..DannyYYC92Version: 5.4.3

Bad experienceI had to use this app after buying tickets for a Clippers vs Lakers game. The one purpose of this app was to provide tickets to scan in at the gate and it didn’t work properly. So I had to go to the box office and sort it out to get physical tickets, which took an extra 30 minutes. Terrible app..DigitalcamelVersion: 5.4.3

Can’t get an answerI bought my tickets through tickets master and they redirected me to this site. I have no tickets on my account. I have tried emailing, the chat option and calling several times and have still not got my tickets. The games is less then 24hr a always..Darc199Version: 5.4.2

Don’t waste your timeShame on organizations that sell tickets to third party vendors like AXS. Spent an entire day trying purchase Golden Knight tickets and kept getting an error message after trying to process the payment. We used 4 different devices, 4 different accounts, and at least 5 different credit cards. Nothing worked, AXS customer service was useless. We didn’t get a response from them until the following day when the even was already over. They need a complete redevelopment of their website/app. You’re better off buying from the venue or a more reliable source like ticketmaster..Soret1Version: 5.3.9

Can’t transferI have tried multiple times to transfer tickets, used multiple accounts and nothing works, and no response from the online chat or help line - not a very good delivery method -if there was a negative rating I would use it.Sucks big time1Version: 5.3.6

Not a user friendly siteTry to get Golden Knights hockey tickets for 2 days Go through the whole process, fill out all of the required info only to finalize the purchase and get a Woops message telling me there is an error with our purchase. Tried at least 20 times. Every time you have to start at the beginning. Now I have to choose a nickname and all I get is already taken messages..Sledder63Version: 5.3.5

Tickets very slow to show upIt shouldn’t take 30 minutes for tickets to show up.BerockhVersion: 5.3.5

HorribleSpent 1000s on a trip to Las Vegas to watch the PBR bull riding and never got my tickets on the app. Brutal experience.JoshhildeVersion: 5.3.3

Absolutely garbageTerrible terrible terrible Customer service is nearly impossible to reach App was made by kids.S3P3HR48Version: 5.3.3

Be prepared for the worst experience of your lifeWhat a nightmare! I’m out money and no tickets are being delivered. Customer assistance is non existent. wish i read the reviews before spending my money..HashemMundoVersion: 5.3.2

Failed DeliveryI received an email stating my tickets have been delivered yet NOTHING. Plus I can’t contact anyone directly..DSyn81Version: 5.3.2

Lame extra step to getting your ticketsBought tickets to a sporting event two months ago and they still haven’t appeared in the app, despite the seller sending them via email. No reason for this app to exist as an extra step beyond Ticketmaster. Middle man after middle man. We’re all suckers in a corporate crony game..HuntercollinscomedyVersion: 5.2.9

Very unprofessional companyI’ve been trying for a year and a half to get access to my account after purchasing some tickets, and they just have me going in circles. Don’t respond when they say they will, don’t email when they say they will, overall an awful experience.Jughead.jonesVersion: 5.2.3

RefundsI’m still waiting for my refund, PayPal didn’t get it nor did my CCard. Won’t be using this tik app.AposoyisVersion: 5.2.1

DIDNT WORKMaybe it was the app and maybe it was the Calgary Stampede but I bought $1300 in tickets and had to line up at the ticket office to get in. I’ll put aside the dishonesty of the ticket office manager there taking no responsibility and just say AVOID this experience..Calgary 22Version: 5.2

No confirmation emailRecently purchased Coldplay tickets for iheart Radio Vegas. The tickets show up in the AXS app, but I never did receive a confirmation email as the site indicated I would. I have been checking spam folders, etc, but nothing. I’ve emailed their customer support twice with no response other than the generic “we’ve received your email and someone will get back to you when available”..Concerts 1234Version: 5.1

Doesn't workI downloaded and verified itbut it still won't work properly..ShaneWenzVersion: 5.1

Did not get refunded or response to support requestTitle says it all..MTFBWY1969Version: 4.6.2

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