OXYGEN Customer ServiceVersant Media LLC

OXYGEN Customer Service

  1. OXYGEN Customer Service
  2. OXYGEN App Comments & Reviews (2026)

Overview
• The Oxygen app is the best place to catch up on the most recent season of your favorite shows, watch live TV, and stream past season content!
• Download the Oxygen app now to watch full episodes of Cold Justice, Killer Relationship with Faith Jenkins, Snapped, Dateline: Secrets Uncovered, AND MANY MORE!
• The Oxygen app is a must-have for crime fans who don’t want to miss out on new episodes, bonus clips, sneak peaks, and more. Armchair detectives stay in the know with Oxygen – we live and breathe true crime!
• Get started by signing in with your TV subscription (cable, satellite, or digital). The Oxygen app supports most TV providers, including DirecTV, Spectrum, Xfinity, Dish, and AT&T.


App Features
Watch Your Way
• Watch the latest episodes of new Oxygen shows the day after they air on TV.
• Live stream and schedule available 24/7 when signed in with your TV provider.
Explore Versant Content
• Access to on-demand content from across the Versant family of networks (including USA, SYFY, E!, Oxygen, MSNOW, CNBC, and Golf Channel).
• Don't miss a second of the Premier League, the WNBA, A10 hoops, the PGA and LPGA Tours, and NASCAR!
• Live stream your favorite Versant networks within the app.
• Dedicated page for each network showcasing the hottest series.
• Stream recent and throwback favorites, like Law & Order: SVU, Chicago Fire, Chicago P.D., and Chicago Med.
• Filter shows by network and genre while browsing.
TV Provider Access
• Sign in with your TV subscription to gain access to the entire catalog of VOD and Live content.


Availability Notice
• Versant's family of networks are only available to stream in the US and US territories.
• Those outside the US will be unable to watch full episodes or live TV.
• If you're traveling, you'll regain full access as soon as you return to the US.


Comments or Questions
• Please fill out our contact support form at https://help.versantmedia.com/s/contactsupport for assistance.
• Please note: Use of the app is limited to the United States and its territories. Video is accessible via 3G, 4G, LTE, and Wi-Fi networks. Data charges may apply.
• Privacy Policy: https://www.versantprivacy.com/privacy
• Your Privacy Choices: https://www.versantprivacy.com/privacy/cookies
• CA Notice: https://www.versantprivacy.com/privacy/california-consumer-privacy-act

OXYGEN App Comments & Reviews

OXYGEN Positive Reviews

Won’t Connect to my provider anymore!I don’t know what they did within the past several days but whatever it was oxygen won’t connect with my provider anymore. I have deleted and reinstalled it countless times with no success. Checked my settings and...can you guess? NOTHING! When it asks me to link to my provider, I press yes and still nothing, it just goes back to the menu and everything is still locked! This was one of my favorite apps and it’s so frustrating that it’s connectivity doesn’t work! I’m so frustrated and since it’s crap now, it is no good to me...DELETE, DELETE, DELETE...so sad!.Version: 7.8.0

Stolen oxygen channelYour new app is discriminatory, I forced get new phone or horrible iOS 15 or can't watch my shows on channel I pay for and all your network actually I have all nbc universal channels. But nii oh w no reason keep paying for all your channels through my cable company cause your new version won't allow watch what pay your company through my cable. So now I have cancel and maybe sue you all I should I paid to be able view all your network channels with my cable subscription to every signal channel you all own, now have cancel my oxygen and all other channels I be taking off my cable company, which is through Verizon fios. Thanks stealing my money and denying me ability to watch what paid for of your channels yes all them I pay for and you ruined it. I disabled and one thing I could enjoy watching my true crime documentary, and company rob me and denied me the services I paid for, so if anyone else like me, I hope they cancel you, like cancel my view if channel I paid you for. Your terrible greedy people, and Theifs. Shame on you!!.Version: 9.8.1

Great shows not so great providerMy first issue with the app starts with screen sharing on my TV it connects it plays and then five minutes later I get an error message from the oxygen app stating it was unable to play the episode. I exit out go back in and have the same issue this has been going on for 3 months now. My second issue with the app is that if you go longer than five minutes without watching the show you have to exit out and go back into it. My final issue with the app is that it keeps logging my TV provider out and not letting me login this is my third time deleting the app just to reinstall it trying to watch my show. Oxygen is great and has the best shows especially for reality TV I just wish they would fix the minor issues to make it a five star app.Version: 7.19

Buggy!!!This app is so frustrating. I only use it with AirPlay but it takes several tries to get it to play more than a few seconds without dropping. Once it finally decides to play, eventually one of the commercials (usually the Verizon one) will freeze and the cycle starts over. It used to be, that once I could get it to play, it would be fine for a few episodes before I had a problem but since the commercial freezing started, the issues are getting worse and worse and a lot more frequent. I can’t get through a half episode anymore, and as of this morning it’s taken two hours to try to get through half of a one hour episode. I need shows to binge while I work! Lol. Other than that, it’s great to have access to so many awesome shows.Version: 7.17

Parents inform your children early!Very sad story about a young relationship gone wrong. Parents need to educate especially their daughters on getting out of relationships don’t make them happy. Love doesn’t ever hurt! Love is not the product of fear! Love never manipulates! Love is a cohesion of two people who blended gather so well that each of them want to do more for the other and anything else is not love. This video will explain perfectly why it’s now our responsibility to educate our children on this. Actually, show them this and discuss how she could have handled it differently..Version: 7.32.1

The KillClubI was one of the police officers featured in the episode THE KILL CLUB. During the entire process of this episode, the emails, the phone calls, the on-camera interview, the entire production staff were awesome. Very professional and compassionate people who were determined to get the story right, as well as to properly honor the murder victim, which in this case was a homeless friend of mine named Dwite Morgan. So thank you to everyone involved. You got the story right. Great job! Thank you. LT Scott Fees (Ret.) Edmond Police Department Edmond, Oklahoma.Version: 7.5.1

Love My Oxygen!!Pros & cons to everything but overall I can easily move from my smart tv, phone, iPad & even Xbox with this app keeping my place in a show. Since changing over to nbc universal the problem has been as follows: if I leave the screen (after pausing) to respond to email or text message on my iPhone the show will not re-load when I come back to said screen but...when I close the show and select it again the show picks right up where it left off. Considering everything it’s a minor glitch I’m sure will get ironed out shortly. Thanks for the great app!!!.Version: 7.1.0

Great channel, app needs bug fixesI would remove almost all other streaming apps if this one worked better. I love the shows and the channel, but the app drops my connection to my provider all the time. And if IStop watching a show midway or before the show has finished, the app does not restart the show the next time I open it up. And, it won’t load the show if I want to watch the episode more than once. Additionally it doesn’t let me access previous seasons of many of the shows. Please fix these bugs!.Version: 7.29.3

Captioning problemsI really enjoy watching shows on Oxygen, but for the last month the captioning is not working correctly. There’s a black shadow behind the letters n it covers half of the screen. There’re missing letters on the captioning too. I deleted the app n reinstalled it and it still not working. I think there’s some type of glitch in the app. Please fix this issue..Version: 9.9.0

Offer it monthly, for a fee, verses a cable subscription.I downloaded the App. I was able to watch a few “free” episodes. Then I was out of credits. Argh! We don’t have cable, satellite, dish, fiber optic etc. We have wifi. But no TV subscription. If you’d offer a monthly rate to watch Oxygen through the app, that would be awesome. Some of us live too far out in the country for TV. I love the crime shows. Yet, can’t watch them on the App because we don’t have a provider. Please let us buy credits or pay a monthly flat rate. Thank you!!.Version: 9.10.1

The Millbrook teensJust finished watching this show on Oxygen channel and I’m quite confused. Why the Sheriff of that town didn’t move when they surely could have baffles me! This mother’s children have been dead for 30 years and the sherill just stood up and walked out when the producer started questioning him! This is wrong on all levels and I for one want to see this case solved! Thank u Oxygen channel for sharing.Version: 7.11.1

Muting before adHi. app is fairly easy to use but an issue that I’ve noticed is when watching the video right before an ad shows, the video will mute so you don’t hear the last words of the person on the screen. It just abruptly cuts out and then it transitions to the ad. Because I have on captions I have an idea what the person was saying, but it’s an odd way to cut out and then once the video returns, it does not start back where it muted. I’m using iPhone 12 Pro.Version: 9.7.0

Cold justiceI love this channel.. My favorite show is Cold Justice. I love Kelly especially but all the guys are great to. I often wonder what happens to the cases once they get reopened and sent to the grand jury. Are any of them by them I mean the killer or killers ever convicted of the crime they are accused of? My heart goes out to these victims families. Kelly keep up the great work girl I’m from Texas so I feel like we are family..Version: 7.6.2

Love this app!I love this soo much I’m so glad it’s a thing. Get to watch my favorite shows anytime,anywhere amazing quality can’t get enough of it. Also recommend watching the purge tv series. Really thought it was gonna be some really bad knock off. But so far it’s the best. Really good. Anyone that wants this app I highly recommend it great way to watch what you want and amazing time killer🙏🏼💯.Version: 7.3.1

Half the time it doesn’t workIt signs me out constantly then takes forever to link up to my cable account. Videos are unavailable often and will freeze mid way through. It’s a small miracle if I can watch an entire episode without something going wrong..Version: 7.26.1

Sound breakThis app is the only app with a consistent glitch of its sound breaking. I would like to watch more shows but because of this glitch, many times I choose to go to an app that works properly. There’s a break in the sound twice every minute or so which is very irritating..Version: 7.19

What would I be without you *Ja Rule Voice*I love this app. Not in a ‘I live for this app’ kinda way but like after a LONG day at work and it’s like cool rainy night and you’re having some good home cooking - watching an episode of Dateline Secrets uncovered is like the sweetest piece of pie. Thank you for changing your bad girls way for us oxygen!.Version: 7.34.1

Irritating glitchI love the shows and like to watch, however, there is an irritating glitch. The audio cuts off every few seconds, making it annoying to watch. If that were fixed I would give the app 5 stars. Update: Sadly had to reduce stars, now there is a playback error on every episode of every show making the app completely useless..Version: 9.8.0

OxygenI love all the shows on oxygen. I have a problem with the sound on the shows a lot of the time. I noticed that when I pause a show I start to have problems with the audio. I’ve done all the updates required but I’m still having this issue. I would have given the app a 5 star but when I have to continually leave the app and restart it, this becomes time consuming and annoying..Version: 7.16

Failed videoEvery time I try and use the app I get a video failed playback error. I have confirmed my provider AT&T tv is a valid subscriber. I have tried logging out, logging back in, deleting the app. I even emailed support but got a very canned response. Very disappointed.Version: 7.11.0

Update changed everythingWhy is the oxygen app now associated with nbc universal? I’m not interested in those programs; now I’m unable to enjoy oxygen. Terrible update—and terrible move by the developer; you’ve just lost a customer..Version: 7.22.1

Entertainment At Your FingertipsSuch a great app. The app offers a variety of great programs you can watch wherever you want. I use it when I’m waiting on a doctor appointment, or when I’m getting a perm, or anything that has me sitting with nothing to do..Version: 10.0.1

Too many commercials!The app is amazing i love the shows & movies they provide but there are about 4 commercials, most of them are 3 minutes long. This is unacceptable. Im trying to watch a show but every-time i do it gets cut off by a commercial. This needs to be changes instantly or the rating will go down to -1. Thank you for your time.😁.Version: 7.31

Love the content, app not so muchI’m constantly having to restart what I’m watching because it glitches sound or picture. I also constantly have to link my provider, which is my cable, which gets paid for one month at a time, why every 12 hours oxygen needs to know if I still have a cable provider is beyond me. Lucky for them I’m a crime junkie and have a lot of patience..Version: 7.10.0

Love the appLove this app. I watch it every single day. The only problem is when you get out of the app to answer a text when you go back in the screen is black. You have to exit and click on the show again and hope it doesn’t start to far off or all over again..Version: 7.5.1

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