GetYourGuide: Travel & Tickets Customer Service

GetYourGuide: Travel & Tickets Positive Reviews

They won’t let you leave less than a 5 star reviewI tried to give 2 stars but they don’t even allow it!! 😂 WOW. I recently tried this app/company for the first time on an international trip because they seemed so convenient and they had many more tours and opportunities than I had been easily able to find otherwise. However, after booking 3 items through them, I have spent more time on help chat with them tracking down and fixing their mistakes than the time spent on actual enjoyable activities, which is supposedly what they sell - convenient access to activities. My experiences with this company have included waiting in 15 degrees F for an hour for a tour bus that never came, an hour now on the app and phone after that to get that tour refunded, and more recently, more time out of my life after vacation is over tracking down why they are apparently recurring charging me according to my credit card alerts. Thanks Get Your Guide for enriching my life! I will say that their customer service people are very friendly (they clearly get alot of practice), however, I prefer companies that get it right in the first place. Avoid them like the plague..*={]€¥£Version: 3.117

Great travel appLast year, my husband and I went on our 20th anniversary trip ton Spain, Portugal, Morocco, & Gibraltar. Get Your Guide was a great app to use in planning some of the places we wanted to see. Purchasing tickets for tours or points of interest was easy and the cancellation policy is very good. We had one place we had to cancel because of time constraints and we got a full refund because we cancelled within the time frame they mentioned. I also like the fact that tickets are stored in the app or you can download it to your phone and since we have iPhones, all our tickets were stored in Apple wallet so it was safe and secure and hassle free as we didn’t have to print physical copies. Also the freedom of not having to get in line to buy tickets is another bonus. We visited the Tile museum in Lisbon and the tickets were for the same day and entrance is at anytime so that helped us plan our day and we were able to take our time at all the places we visited..MrsColonel_03Version: 24.13.1

They did eventually refund…I clicked to buy tickets to an attraction for a same day admission. Two people were with me and watched me click tickets for the Space Needle for a time a few hours away. When we got back to redeem our ticket, we were told it was for a different attraction a few miles away. The Space Needle employee said she has seen this happen frequently. I contacted the app and was told there was no refund possible and I would have to contact the attraction we mistakenly had tickets for. No one at the other attraction would answer the phone. No new tickets were available for the Space Needle for another 3 hours and we didn’t have time to wait. So no Space Needle and no money. Since the employee has seen this happen many times, the problem is with the app and they won’t help. Update: After being refused a refund a few times, I emailed again due to their response to my poor review. A few days later I did receive a refund so that’s good. They even changed the listing name of the other attraction per my suggestion although they didn’t tell me, I just noticed. Their mistake did mean that my guests did not get to see the Space Needle like they wanted and I had to spend a lot of time trying to get help..MotocolumboVersion: 23.26

App charged me but no tour bookedOn Jan 20 I tried to book a tour. After completing the booking the app stated that something went wrong but not to worry, they’re working on it. I contacted them after noticing my credit card had been charged, but GetYourGuide stated they had no record of me booking that tour. I was asked to send a screenshot of my charge from my bank. Nothing could get resolved as they still had nothing showing that I’d booked that tour. I then had to contact my bank, who then filed a dispute resolution claim. I’m giving the app 3 stars because I had booked another tour that went through just fine about a month ago. Customer service was also quick to respond. However, I’m reluctant to book another tour with this app as I don’t want to go through this again and possibly lose more money. UPDATE: Victor from GetYourGuide responded promptly and has taken care of the issue. I am giving them 5 stars due to their excellent customer service!.ChinaCassyVersion: 3.40.1

Safe and reliableI have used GetYourGuide twice now and both times were flawless. The friendly guides pick you up on time, and they are knowledgeable about their tour. I went to the DMZ in South Korea and the Elephant Jungle Sanctuary In Phuket, Thailand. Both times I booked the tour alone because no one in my group wanted to go. I was a little worried about being a young female and doing excursions alone, but I felt safe the entire time. The guides offered to take pictures for me since I wasn’t with anyone. They are really flexible too. I needed to make a last minute change in my pickup location, the night before, and being in a foreign country I had no access to call anyone, but I had WiFi. Thank goodness GetYourGuide has a WhatsApp account that allowed me to communicate with company to make the switch. I can’t say enough good things about this company. They are safe, reliable, and punctual!.JchrismobVersion: 3.19

Great AppWe went to Hawaii last year and used get your guide for 3 fantastic excursions. Everything was as described and we had no issues whatsoever. Our experience was so good that this trip to Florida we are booking more excursions. I am hoping all goes as well as it did in Hawaii. I’m not sure if you can get better deals by waiting to book when there, but knowing we have everything booked already is worth any extra expense if there even is one. This app takes you to many destinations, it’s easy to use and like I said so far everything was just as expected. We’re not that tech savvy yet still was an easy experience. There are multiple payment options and it says you can cancel up to the day before if your plans change, so why not book and have your vacation plans well in order..DwidowVersion: 24.14

3 day tour from Edinburgh to InvernessHad a great time, such a beautiful place! Most importantly the children loved it. They're favorites were the mountains, waterfalls, the ocean view (seeing the orcas fins), feeding the Hairy Coos, and most of all the many double rainbows on the Isle of Skye. Pictures cannot capture it properly. The Isle of Skye was breath taking. Waterfalls were all over the many gorgeous mountain sides. I think we saw more rainbows in a day than I have in 10+years. The castles and ruins were very stoic and beautiful even in the rainy/foggy days. We stopped and saw so many historic places and events. Getting to see where the historic Jocobite battle took place at The Culloden Battle Field was very cool. The Quiraing Walk/Mountain/ Cliff was amazing, and quite the adventure getting there. So grateful the weather was well enough to make the drive up the mountain..Janet82604Version: 23.41

Plitvice Lakes TourThis tour was wonderful, Marco was very good in explaining the overview of the tour while we were on the bus. Even though the park was very crowded Marco explained the various areas of the areas as we toured the National Park. However, what he did following the tour, along with I Ana and the bus driver is what impressed me most. After disembarking the bus I discovered that I had left my cell phone behind. The bus had departed and I assumed the worst. However I contacted the local tour office where Ivana told me they would see what they could do. Between her, Marco and the bus driver they found my phone on the bus which had by now been garaged quite a distance away. Marco the delivered the phone personally to where I was staying. This is what I call over and above service. Thanks again Marco, Ivana and the bus driver..Tom 1950Version: 23.34

Technical error with the appUpdate-After reviewing my claim, GYG realized that I was not at fault, and reimbursed me for the extra charges. Thank you for following through and making me feel like my business with your company is valued. Tried to book a tour 4 times through the app, only to get to the end after I’d entered my credit card information, and was told there was a technical error and to try again later. I was actually charged all 4 times, and the company is refusing to reimburse me, even though it should be obvious that I do not want the same tour 4 times, for the same 4 people, on the same day. And should be obvious when only 1 voucher was redeemed!!! Terrible customer service!!!.Gold gymnastVersion: 3.105

Ten out of tenThanks so much for putting this experience together for us to enjoy. Highly recommend it. The entire experience from the moment we got pick up for our hotel to the moment we were drop off afterwards was amazing. ADNAN was our guide he displayed professionalism throughout the entire trip, especially during thur the desert he maneuver the car in such a way that kept the experience safe and fun for us and other passengers. The food was delicious, all the time and effort in keeping the guest comfortable was shown till the moment we left the desert. Thank you all for this experience highly recommending it to friends and family. Will repeat it when we are back in Dubai..Jenil33Version: 23.45.1

Wonderful e-bike tour today!!We had the most surprising tour today with a young guide. He was an art historian and painter. So knowledgeable about each stop on the tour. It covered all the major Paris sites. He has a beautiful commentary and wonderful positive outlook on Paris and the world. He also spoke wonderful English as well as German and French! The e-bikes and people and cars took one second to get used to but once we got going it was quite easier to sort out, just be smart and don’t ride in front of a car just as you wouldn’t at home. The e-bike power made doing all the sites easy, we ended the day with enough energy to take a walk! Such a lovely and refreshing day in Paris!!.JRUSSPVersion: 23.26

App great, customer service not!This app has been so helpful on all of my trips abroad. I love the ease of booking and having so many options available. There is literally something for everyone! Sometimes the app is more expensive than other avenues of ticket purchasing, but again, the app is just easier to pull up purchases and tickets. However, the meeting points of some tours are difficult to find and unclear. Also, customer service is horrible to deal with. I accidentally double-booked a tour 5 days in advance bc the app wasn’t working properly. It took a half hour to fix and the person I spoke with was not super nice, told me I was wrong, there was a language barrier and I had to repeat the number 4 times..Ras218Version: 24.13.1

Boston Trolly TourWe booked this tour through Get Your Guide app and it was easy all the way as far as booking, e-tickets, etc and loved that about the app. Two comments…wish information about it was clearer, for eg. It was not typical from our experience as usually we could do one complete loop then go through again and “hop off” at the points of interest. This one you can hop off at any stop but you only get one complete trip around. Second, the trolly stop was at least two walking miles from our cruise terminal, which was ok (beautiful weather) but be sure to allow time for round trip walk. Of course taxis are available but we did think our round trip trolly ride (about an hour ish) was pricy. Guide was a terrific narrator though..Susan3771Version: 23.43

Easy to use and a bit frustratingI received four vouchers each worth $500, and wanted to book a tour for six people BUT… you can only enter one voucher per order and one didn’t cover it. So I thought okay, I’ll do separate reservations and the balance will carry over. Well I thought wrong! After I entered a gift card voucher it’s not captured in their system and I have to keep entering it until it’s used up. I can’t combine the remaining balances from different vouchers to use on another activity. So kind of a pain, and probably designed so you leave a balance on each voucher. Bottom line if you don’t have a gift card/voucher this isn’t an issue. I would not give this as a gift like I was planning on doing..GraphicmuseVersion: 23.7

Desperately trying to book but transaction won’t completeJust updated the app. Trying to book multiple adventure days and it lets me select my tour, number of people, days - says there is availability but won’t take my money and complete the transaction help please. UPDATE: My original review was 2 stars, changing it now to 5. Less than a day after posting the review above I received an email with apologies for any inconvenience, offers for help etc - seriously, they couldn’t have been nicer and the problem was quickly resolved. All set now, this and other tours booked. Have used this app in Italy & Poland and have never had any trouble at all..KathyG58Version: 3.103

A MUST FOR EVERY TRAVELERThe pocket wifi is the BEST thing you should have when in Tokyo... the connection is very strong, it’s handy and battery charge lasts for more than a day! I ordered for. 7-day service. The unit was delivered to my hotel before I arrived. From Tokyo, Inwent to Shibuya, Shinkuku, and back to Ginza.... I brought and I used the pocket wifi only and my celln phone to navigate my way! Then with the self-address and stamped mail envelope that was provided by the pocket wifi company, I just dropped off the unit at the post box in Narita 2, 3rf floor on the right corner before the Immigration check gate... So convenient! Thank you for the excellent service and the way you do business!.SonotoVersion: 3.0

You get what you pay forI would be highly cautious utilizing and booking some tours. 3/4 tour of our were great. We were scammed by one of touring companies called “HP Travel” in Italy. The tour was booked to go to Pompeii and Mt. Vesuvius, and were never given the last part of the tour and rushed out and taken to a sketchy area. So, please make sure to read the reviews. We realized being in Italy there are cheaper agencies giving full tours of many locations at once where they pick you up and drop you off for 30 EU per person during November time, so do your research. We got our money back but these companies that scam on this app delete their comments as well making it seem they’re really 5-stars when they’re not. It’s definitely a hit or miss With some tours..ArleeluvVersion: 23.45.1

AwfulTerrible customer service. They only will deal with you in a chat on their app. My error was using the wrong email address, which seemingly would be an easy thing to fix not with this company! After an hour and a half of time they can’t find any of my bookings, yet I was charged $839. They can’t cancel the booking because they don’t see the bookings, but they can keep my $839! There’s plenty of other companies to book with out there. I suggest you use them. Even in trying to write this review, it forces you to create a nickname, of which just about everything is already taken. I urge you not to waste your time with this company..SuoercalafragalisticexpealadVersion: 24.12

Great Customer Service!I had booked a tour using the Get Your Guide app and didn’t realize until too late, that I booked the wrong tour time. Not only had the free refund cancellation window closed, but the missed tour had also already taken place! I used the chat function on the app to contact them just to see if refund was even possible. The customer service agent was very understanding and helpful. They followed up with me through the process of contacting the company, kept me informed of every step, and was able to get me the full refund! Long story short— the app is easy to use and has incredible customer service!.LkampVersion: 3.51

Amazing time at Niagara - Thanks Steph!Honestly, one of the best all-around experiences we’ve had during our time in Canada. Steph brings her charismatic personality and humor to a great tour. She did a great job breaking down the agenda & throwing in some facts about the area, whilst also still being personal. Steph also recommended other attractions, food spots and activities to do in the area at the end, which was really helpful. We loved Niagara-on-the-lake. Truly great vibes - only wish we had more time with her! Thanks Steph and See Guide for a great experience! Will definitely be booking with both again for future tours..PapaTraVersion: 23.26

Very helpfulMy husband and I used this app for 6 different places and events on our honeymoon to Europe. We loved how user friendly it was, and how detailed the directions were. We were glad to see that most of the things needed for the tickets didn’t require mobile data since we wouldn’t be using any on our trip. The emails and reminders about each event were helpful. We believe that every event we purchased was well worth every penny. GetYourGuide was very helpful and I recommend it to anyone needing to book fun things on your next trip..Diddlediddle4Version: 23.17

Trip to ItalyMy first trip to Europe, went to Italy and did not know where to go but my Neice used this app on her trip and sent to me and really was the best thing happened, was so easy to find things to do with many options and reasonable prices. This app truly made me and my family enjoy the trip by being able to plan multiple tours during the day. Few times I needed to cancel or change and they answered the phone right away and helped us and also the chat was immediate response. Thanks to all who are part of the great app “Get Your Guide”.Charter EngineeringVersion: 23.34.1

Amazing customer serviceI was on a cruise ship headed to Palma de Mallorca which had to turn around to search for an overboard passenger. I emailed customer service to let them know that our ship would not be making it to port and they promptly responded. They checked with the local vendor in Mallorca and he refused to refund our money for our excursion, but under the circumstances, get your guide stepped up and refunded my money out of their own pocket. It’s so great to see a company that has such good ethics and treats its customers so well. I will continue to use them for all of our trips. Integrity is rare in businesses these days..Aeroboy93Version: 3.24

Best guides everAt the end of a trip to Italy, we added two extra days on our own. I signed up for four different get your Guide tours in Rome. They all were exceptional. One of the tours canceled the time we were to meet and ask us to come at a three hours later tour. We couldn’t do that, so with the help of another tour guide person standing near, she help me call the company to find out what was happening. The service was superior. We received a refund quickly with no questions asked. I highly recommend this company..SammyandrudyVersion: 23.50

Great App easy to use.Excellent app and very well laid out. Customer service is quick to respond if anything arises..Am0cVersion: 3.13

Wonderful serviceI can’t say enough about GYG. I had a problem with a purchase that was non-cancellable due to flooding in the city on the day of the activity. I could not reach the tower due to the weather. They cancelled my purchase and issued a refund. I am truly grateful for the ease of dealing with them and the quick NO HASSLE service..Run like the windVersion: 24.15

Langue françaiseJe suis très surprise d’avoir eu les activités en français, Bravo! Je penses qu’il serait important de mettre les règles et conditions en français, car je suis réticente à signer et autoriser des documents quand même important. C’est un contrat et on doit le suivre. Si je ne comprend pas et j’autorise un montant d’argent à payer chaque mois, je ne pourrais pas dire que je ne comprend pas l’anglais. Alors ce serais une chose à prendre en considération Merci de prendre le temps de me linge..FrancinertVersion: 3.42.1

Absolutely Great!Just discovered this app and it’s so inclusive and simple to use! Gotta love technology!.Hugh from CalgaryVersion: 24.15

Excellent way to travel soloI have used this app for my last holiday in Portugal and the Azores. I like to chill and wander in places, as well as getting to know the history, geology/geography, and culture of the places I visit. THIS is the best way! A half day of learning with like-minded travellers and you get a taste of the area. The you can decide to expand that interest and perhaps visit some spots you found amazing enough to return to. The guides all LOVE their country and have all mean enthusiastic, kind, and fun. I love this app… you won’t be sorry to use it! Enjoy❤️.Bev KroVersion: 24.14

Excellent serviceMy tour guide is Ilyas, he is very friendly and helpful person, he provides excellent service.Liza1055Version: 24.12

Excellente façon de voyager.Par expérience, on annule souvent les activités à la dernière minute, probablement en raison d’un nombre insuffisant de touristes pour cette jour. Cependant quand les activités ont lieu j’apprécie toujours! Prix raisonnable.Chantal de BlainvilleVersion: 24.13

This website no good serviceThis website no good service.Hoveywan61Version: 24.10

Great App!Used the app in Porto to book a wine tour. Notifications and directions via Apple Maps or Google Maps to the meeting point was a bonus. Also got a great deal!.Ag-FoxVersion: 24.10

Most useful travel appWe used this app on our recent trip to Italy. All the excursions we booked were so good. We had one that was moved to a later date that we couldn’t make so we cancelled that one and rebooked a different one. They immediately refunded us and we continued to book more with them. Communication with all the vendors was excellent and it was so easy to use. I am recommending this app to everyone. Planning a trip to New York and am already back on the app. Won’t travel without it now..Heather L. E.Version: 24.10

5 Star ServiceThe front desk lady was kind and courteous. Service staff efficient. This place is a quiet oasis in a chaotic airport..474448Version: 24.10

Customer serviceI haven’t yet taken tours book in Norway however, the email conversations for information about booking has been top notch. Hopeing my booked tours coincides with my cruise arrival and departure times, thanks.Nicole SharonVersion: 24.9.2

Great service for toursWe had a wonderful time booking our tour, on it, and afterwards. The tour itself was wonderful and really well timed as well our tour guide and bus driver was so much fun. Well worth the money to do it. Thanks!.~.ashley.~Version: 24.7.1

Mexico City walking tourBooking excellent, only paid a few days prior. Hight recommend this app and tour of Coyoacán Mexico..Foodie form TorontoVersion: 24.7.1

Best tour choicesThis site had tours than others at same prices and convenience of one wallet to hold all your reservations..Choice and convenienceVersion: 24.7

Marrakech : excursion dans l'Atlas et le désert Agafay avec balade en chameauTrès belle excursion avec prise en charge et retour sans problèmes. Merci à notre guide Jawad et son chauffeur pour nous avoir fait découvrir leur belle région!.Ghyso22Version: 24.6

Très fiableBeaucoup utilisée en Europe, Italie surtout et maintenant au Pérou. Maintenant au Pérou: nous recommandons..Le bourlingueurVersion: 24.4

Love the AppVery happy with the App.Susan PhangVersion: 24.4

Excellent service à la clientèleJ’ai par erreur fait une réservation à une mauvaise date… étant à moins de 24h je ne pouvais plus canceller! Le service à la clientèle via le chat a été parfait et m’a permis malgré tout de changer la date de réservation. D’ailleurs pour chaque réservation sur ce site j’ai rapidement reçu toute l’information nécessaire pour mes activités! Je ne pourrais être plus satisfaite et en confiance que lorsque je fais affaire avec get your guide!.Adflo0813Version: 24.2

Get your guideGreat app to search and purchase activities and entertainment in any areas that your travelling to. Purchase is made in your home currency so you know exactly what the attraction costs you. I’ll be using this app in the future no doubt..MotorduderVersion: 23.50

Bookings made easy!Shows the options and then makes it easy to book once you decide on the trip you want..LindyLouWhoWhoIsNearlyTwpVersion: 23.49

First Time in ItalyIt our first time and Italy and so far we’ve doing that Get Your Guide is a great platform to find fun and knowledgeable experiences. It’s also very user friendly! It’s definitely made a huge difference in our stay! Grateful to have found it!.Kct2015Version: 23.46

Très pratique et facileJ’adore Cette apps, elle est facile à utiliser, elle vous propose les incontournables et à date je n’ai jamais été déçue des réservations faite…….BeariaboVersion: 23.41

ScamI booked tickets in Florence and I’m Rome for the Vatican. In Florence I had to pay for the audio guide at the museum although I already paid for it with GetYourGuide. In Rome, the guide never showed up and I had to pay for the full tickets again. I will never use that app again. It’s a scam. In both cases I paid 58€ each time and I lost my mone.Ria2004Version: 23.45.1

Easy to book, QR codes not always generatedThe app and booking things on it is great. But for our Disneyland Paris tickets, no QR codes would generate and when trying to create and account and log in, it keeps saying “error”. Luckily chat support was able to help eventually with QR photos, but only after sending 4 emails with links that kept doing the same thing to open the app, and produced a voucher with no code. Frustrating! Make sure you have data when using..ShellderellaVersion: 23.42.1

Very goodVery easy to use and they provide excellent tours with knowledgeable guides.1@asfVersion: 23.41

TanitTanit is best guide I’ve ever had. She has all the qualities that make a tour worthwhile. She is; Enthusiastic Knowledgeable Warm Pleasant Animated Caring Organized She captivated the group and kept us on track and on schedule. Tanit is a five star guide. Thank you Tanit for providing us with such a memorable evening..DaughterandMumVersion: 23.40.1

Vatican, Sistine Chapel and Basillica tourWe very much enjoyed our tour of the Vatican. Our guide, Simona, was excellent and so knowledgeable. Being able to skip the line avoided at least a couple of hours wait in the heat and sun..Jeopardy1Version: 23.40.1

Excellent toursThe site is full of great tour opportunities. I have used many times and am very satisfied with the tours. I.Canadian by heartVersion: 23.39.1

Terrible!We booked a tour on Get your Guide for the Alacazar in Sevilla and we got a cancellation notice the morning of the tour!! And we leave tomorrow and now cannot go to the Alcazar!! They said they will refund our money but what a lost experience!!.WpspainVersion: 23.39.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 24.12

GetYourGuide: Travel & Tickets Negative Reviews

Don’t buy Innsbruck cars through this companyI read an article about Innsbruck, which recommended I buy an Innsbruck Card. The card is a way to get around Innsbruck and includes admission into multiple tourist attractions. I clicked on the link to buy the card and it brought me to this company. I assume this company sponsored the article but I could be wrong. I bought the Innsbruck card through this company because it touted instant mobile ticket vouchers. We got our ticket vouchers instantly as stated and headed off to our first attraction. When we got there the mobile tickets didn’t work. After much ado with the ticket office we discovered that we didn’t actually have the Innsbruck card, but instead just ticket vouchers. Not only could we not enter the attraction but we‘d have to travel 30 minutes away to exchange the mobile vouchers for the actual Innsbruck Card tickets at a specific location. We could have just bought the Innsbruck card where we were but we’d be out an extra 68 euro. So we went to the tourist center 30 minutes away to exchange our electronic “voucher” for our paper Innsbruck Card. There we waited for an hour in line to get our Innsbruck Card. Only then were we on our way...what a waste of 2 hours. This company offered no convenience. We could have just bought the card anywhere in Innsbruck for the same price and without the hassle. This company offered nothing but inconvenience..MsMagooTooVersion: 3.39

Tour guide never showed upI had to download this app in order to book a tour that I found online in Charleston, South Carolina. The tour was supposed to be a true crime pub crawl. They were supposed to tell you all the stories of organized crime and murders etc. that happened in Charleston along the path of this tour. We were very excited about it, it was going to be the highlight of our trip. but the day came for the actual tour, and we were at the meeting spot as indicated in the email, but no tour guide. We were there, along with eight other people who were there for the same tour. Everyone called the tour operator, but we were not able to get in touch with anybody who knew the status of our tour guide. We were directed to contact GetYourGuide for a refund. That has been a nightmare. I contacted get your guide twice on that trip, and requested my refund. Both times I was told that it had been submitted and should be available within three days. It is now seven days later, and I just got off the phone with another customer service agent who said that this is the first they’re hearing of it and there’s no record of my earlier calls. Now she’s telling me that I will have to wait another three days for my refund to be processed. This company is a mess. Avoid them at all costs, their customer service is absolute trash..BigGayTomVersion: 23.18

Last minute cancellationIn my trip to Spain, I did not have any issues with bookings until my short one day trip in Seville, Spain. I had booked an entry ticket to the Alcazar, at 2:13 pm and the only available time was 4:30pm. We walked from our hotel and at 3:29pm I received an email from Get your Guide that the booking had been cancelled with no specific reason, and that I would receive a refund within 7 days. I decided to walk over to the Alcazar but the ticket booth had closed by the time we arrived at approximately 4pm and the entry closing at 5pm. The staff there simply told me I could not purchase entry and that I would need to talk with the third party company that I booked with, and referred to them as “competition”. This sidelined what we really wanted to see in our 1 day trip to Seville. I feel that we should have received the cancellation notice a lot sooner to make other plans before wasting our time, and getting stuck in a situation where we could not book any other attractions during our stay. It made more sense to visit the attraction directly or book directly with their website rather than using Get your Guide. I am hoping I do not have issues receiving my refund at this point..Donceci87Version: 3.117

Use TripAdvisor………I usually use TripAdvisor however the tour I want to go on was all booked up so I decided to use this app. I have to say that was the worst decision I made. The tour guide had no idea what she was talking about she was extremely unorganized. she was walking and talking and the group was at least 2-3 feet behind her and she just didn’t care she was speedwalking people had children she was talking to at least one person and it was at least 13 people in the group. So me and my partner left 20 minutes into the tour because it was horrible we couldn’t hear anything. So when I went to ask for a refund they only refunded half the money. we didn’t even get to take a tour. I had the same experience with Tripadvisor but it wasn’t as bad as this, we actually stayed for the whole tour and we just wrote how they could have improved on the tour TripAdvisor gave us 100% refund back plus we still took the tour this one we didn’t even take the full tour and they would not give it to us. the customer service honestly didn’t even seem to care like this is what you’re getting and oh well. it wasn’t a nice service to use it wasn’t professional it wasn’t accommodating my experience with this was horrible. It was my first and absolutely my last..Eaglepanther43Version: 3.96

Booking/Reservation process overchargedThis company charged me for a tour that they said I booked but never sent me the vouchers/tickets which cost $162. Now they are saying that they can not send me a refund because it has past their 24 hour cancellation policy. They claim that I must have booked 2 similar tours for the same time and date so I was charged for both of them. However they only sent one email with vouchers for one of the tours that they charged me. And that email with the vouchers was for the one tour that I believed I booked. Had they sent me an email with the vouchers of the alleged tour in question then that would have flagged me that I booked two tours. Even my booking history in the GetYoirGuideApp is only showing one tour which is the one I believed I booked and used. I keep telling asking where are the vouchers/tickets for the other tour but they keep responding that I can’t get a refund because it is past their 24 hour cancellation policy!! I keep asking that maybe their was a glitch with their system/process that day I booked my tour but they won’t even try to check that. I booked my tour the day before the actual tour. I will not use this company again - their system/process is not reliable!.MizgandaVersion: 23.18

Terrible customer service when no tour guide shows up and tried to get your refundW me booked 2 tours on 2 separate days. The first tour, we were there 30 minutes before the start time. No one showed up, period. I called the tour operator and emailed; no answer and no response. I went on the app and chatted, the lady who was helping me concluded that it was a no show and told me she’s processing a refund and file a complaint about this tour company. Days later I’m getting e emails asking me for more information and I still have not received my refund. The second tour, same thing happened except i I was the only a few minutes before the tour start time. Again, no one was there. This time the chat person was giving me a hard time and told me because I wasn’t there exactly 5 minutes before the tour I forfeit my position, never mind that no tour guide was there. We spent over 30 minutes on chat to no avail. An hour later I received an cancellation email on the tour at 1 hour 11 minutes after the tour start time. All I can say is that these people will find any excuse to hold on to your money even when the tour was non existence. What a horrible experience. I’d never use them again..AnneO1234Version: 23.20

The app stole money from meI tried to book tickets to NASA in Houston for July 22, 730am. I used their app to purchase 3 tickets for $92 and when it was time to pay it read invalid error , can’t process. So I logged out and went thru the process again to purchase 3 tickets and at payment time it read Invalid error. So I logged out an logged back in and went to try a 3rd time and boom, they did process the first 2 sets of attempts I had made even though it had said it didn’t process! So they charged me double amount. I called them immediately and spoke with a representative at 730am. My tickets were for 1pm that same day. They said they would look into . My wife an I called back a few other times and they gave us the run around each time. This all happened on a Friday . I called again today ( Monday ) and they gave me run around some more, they said they would look into it. I received a email on Sunday stating that I wasn’t going to get refunded my $92 that they over charged me. Also the 5 different people I spoke to from costumer service for this app was from India and could barley speak English. They all gave my wife an I the run around. Do not use this app!!!!!.Moejoe4Version: 3.104

Sold me an unusable ticketI was in Lisbon on Dec 31, 2021, looking forward to visit Jeronimos Monastery, one of the few tourist attractions that do not state New Year's Eve as a closing day. Arriving at the Monastery, it was true that the Church was open and that's free entry. The ticket is for the Cloister which was closed that day. I confirmed that with church staff. So I requested a refund, mentioned that the paid section of the monastery was closed. The response was a screenshot from the monastery's website on closing dates, denying the refund because the website doesn't have Dec 31 as a closing date. That's accusing a customer of lying. When a customer tells you something contradicting what you find online, the least that you can do is to verify with a human. I replied that I wanted them to email to the monastery and verify that the Cloister was closed. Their response was it's their policy that they couldn't refund for requests made within 24 hours of event starting time but that's completely missing the point. The problem is there was no event and their staff accused a customer of lying with insufficient due diligence. Don't expect customer service when something goes wrong..Leo C of NYVersion: 3.89

Co. is a disgrace, allows passengers to travel with Covid, ignores emails, DO NOT USE.DO NOT BOOK TRAVEL WITH THIS COMPANY. I was in Las Vegas recently and had a trip booked to the Grand Canyon but came down extremely ill with Covid and was isolated in my room. I was merely hours within the company’s cancellation policy yet they refused to refund my $107 trip fare unless I went to a Dr. and showed evidence of a positive test. Unable to leave the room (and return cab fare to an urgent care in Vegas plus copay would wipe out my refund anyway) I sent them a dated snapshot of my drivers license and positive test. The company flat out REFUSED to refund me and suggested that, instead, I GET ON THE BUS AND TAKE THE TRIP. Sooooo - this company is so desperate for $107 that they were willing to expose a busload of unknowing customers, many of whom were elderly, to Covid (my friend took the trip and verified later the demographic) rather than DO THE RIGHT THING. I have snapshots of the chat and subsequent emails where the company repeatedly tells me to get on the bus with Covid- I’m happy to post them online. This is customer service and safety at its worst, makes you wonder how often they check the brakes on the buses….. DO NOT TRAVEL WITH THEM..Sjk1973Version: 3.114

DO NOT USE THIS PEOPLE - SCAMI planned my trip to Paris to minute by minute… thought of everything that was important to me… Arrived at the louvre early, found the people that was on the voucher. Got the “sticker” as I was part of the group and after that all went down the drain… Asked the girl who was “the guide” how long until we got inside the Louvre she was frantic, didn’t know what to do and kept saying “it is my first week of work, I don’t know…” I bought this for english speaking… well… that was out of question… I had to translate her spanish to some people… we enter the Louvre after a lot of hassle and a couple tat was with us look at the other group and said it to me, let’s go with this group and that is how we got in!!! I don’t know what happen to the people that was left outside. NOT ORGANIZED… UNPROFESSIONAL… i called the phone number on the voucher and the person said she couldn’t help because it was Sunday. Emailed and got a message stating that I should get the tour guide… so my advice, do not use this people. Eiffel Tour is about $28 euros. Not what they charge at their app for all the hassle we had to endure..Anna_freeman23Version: 3.110

False advertisement and argumentative!I booked a tour that said “waterfall hike, kayaking and paddle board.” After several stops and the paddle board and kayak, our tour guide said we were done and returning to our drop offs. I asked why we didn’t do the waterfall hike and he said “you booked your excursion off get your guide, didn’t you?” He explained that it’s one or the other, waterfall hike OR paddle board/kayak, not both as listed. I emailed get your guide with a photo of my booked excursion that clearly stated “waterfall hike, paddle board AND kayak.” It should say or if we have to choose. They are aware and not sorry about the issue, I asked for a partial refund since I paid for something that was not given and they declined. They said if you read the small print it explains this. I said my voucher says AND, where I booked says AND no where on it does it say OR. I do not recommend this company, it’s an issue even the tour buses of Hawaii is aware of after several complaints and they refuse to change the listing to be accurate, then manipulate customers..McmdominguezVersion: 3.74.2

Use Someone Else for Acropolis TicketsWe had bought tickets that were supposed to last a few days and get us into several sights-the Agora, the Acropolis, etc. We had an entry time to the Acropolis in the late afternoon. We went to the Agora in the morning. When we went at our assigned time at the Acropolis we were told our tickets were no longer valid because we had gone to the Agora in the morning. No matter what we showed them, including the email indicating our entry time, it didn’t matter. It would be another $20 per person to enter the Acropolis. I refused to pay and told the woman at the ticket counter that this is a scam. But one of my friends paid for all four of us to enter. I told her not to pay for me, that I would just meet them when they came back down. But she paid anyway. I wrote a review of GetYour Guide on Yelp or another website and got the same canned response you see here on the bad reviews. I am not even going to waste my time responding to them..So Cal SandraVersion: 23.42.1

Horrible service gross incompetenceMy wife and I booked tours of the museum in Florence where they keep Michaelangelo’s David. The website did not work well and it took a while to get the two tickets. When we arrived at the appointed place 15 minutes early we encountered rude and abusive representatives who tried to deny us entry because they did not have the proper information notwithstanding that I had email confirmation of both tickets and copies of both tickets in my Apple wallet. They tried to tell me that one ticket was for a different date, notwithstanding that the email and the tickets in my wallet both had the same date of September 5, 2019 ( the date we were there). We finally got in and there was no guide and, as far as we know, no tour as promised and paid for. Due to my complaints, I received a call from another representative who had no idea what was going on. She said she would check and call me right back. That was over an hour ago and there has been no follow up call. I told her we wanted the tour or our money back and have received neither. I will report the transactions to the credit card issuer and ask they they be charged back. I would only recommend this company to someone I disliked. I have no intention of ever dealing with it again. If you choose to, good luck. I gave it a one star rating because the system won’t accept negative ratings. I would have preferred to give it the minus 5 I think it deserves..JallenlawVersion: 3.30.1

We got scammedMy wife and I paid 107 Euros for fast-track access and a tour of the Sagrada Familia Basilica in Barcelona. We arrived at the meeting point half an hour early, but the guide never showed up. Despite multiple calls to the phone number on the reservation, there was no answer. We had to purchase tickets again at the Basilica's ticket office to proceed with the visit. The next day, we contacted GetYourGuide through their mobile app. A 'customer service' agent informed us that they don't provide refunds and we told them we would dispute the transaction with our bank they immediately deactivated our account. Essentially, we were scammed and lost 107 Euros. It's important for people to know that GetYourGuide uses external contractors at each tourist destination and is NOT responsible for their failures or misconduct. If the third party doesn’t show up they simply ignore your claims and block you from their app. It is not a trustworthy company, and we will never use it again in our travels..StultaviroVersion: 23.49

One StarI showed up for our morning tour to find I was at the wrong Hard Rock Cafe. Knowing we were not going to make it to the correct one on time, I called the office, and the representative informed me there was nothing she could do. I asked for a refund since it was an honest mistake. - We are staying in Ontario, and there is a Hard Rock Cafe; I thought this was the one to meet. I did not know NY had one too. - until it was too late. I asked the rep. for her supervisor, and she informed me one was unavailable. I asked when I could call back, and she said she didn't know when one would be available for me to talk to. I felt stonewalled and evaded by her. I am very disappointed in this company and how the representative handled my situation. If the tables were turned, I would have refunded the guest and taken note to make it crystal clear to future customers which Hard Rock Cafe to meet at. I will never use this tour company again, nor will I ever refer any of my friends to use you..JessMungVersion: 3.104

Mexico City tourI originally thought this app was good until customer service gave me false information. I booked a tour and put the same name as the second pick up destination that was given. The second destination was 30 mins later than the first pick up destination and as someone who is not a morning person those 30 mins make a big difference. Well the app selected the first one which was further from my hotel. When I called a couple hours prior the day of the even the tour company didn’t answer. So I contacted the support through the app. They lied to me and said they were the same location which is incorrect. Thus having me to have to rush and use an Uber instead of the metro which is a significant difference in pay and to skip breakfast. If the pickups were the same I wouldn’t have an issue but seeing how I was blatantly lied too and it cost me money that’s a problem, I will be using trip advisor from now on..Steven BickelVersion: 3.112

DO NOT USE THIS APP! SCAM ALERTThis app will link you with various providers for cruises, guided tours and more. The problem is YOU NEVER KNOW WHAT KIND OF PROVIDER YOU WILL GET. You may get lucky and get a service that’s great OR YOU MAY END UP LIKE ME! I ended up with a service provider for a day trip that never communicated a cancellation, was rude, unkind, hard to get ahold of and did not care about the customer’s concerns. This caused me to lose out on two trips due to me cancelling one AFTER ENSURING THE TRIP I BOOKED with this app WAS INDEED GOING TO HAPPEN and expecting to be exhausted after. I’m not a difficult person so I was actually surprised how just how much the provider and this app didn’t care. When I contacted this app’s customer service, they basically said “sorry you’re sad” and never mentioned customer service or encouraging increased communication between provider and customer DESPITE ME NOTING THEY ARE LINKING PPL TO SCAMMERS. Go directly to this apps CS for ALL refunds…. They at least did that!.PilarRoger88Version: 3.102.1

False advertising what the pass is forWe had went to New Jersey and bought pass though this app and when we went to go do 2 of are activities it was declined and said they no longer take those passes and they have tried getting a hold of the people to take them off the list and they never got a response so with that be we bought 6 ticket which was almost 400 and when we called them and asked for a refund bc we couldn’t do what they advertised and drove 7 hours with 4 kids to do the stuff they said they could only refund 80 dollars and no more and for them to even do that is was a 3 week process and poor customer service I had to keep contacting them to see what was going on I would not recommend this to any one look into the city passes which most tourist city offer and it right though the city and not a third party like this place.Cmorrill1997Version: 3.81

Do not use this appThis was my first time using GYG for a trip, and I regret it. People have stated the quality of the experiences themselves, but there is also the quality of the app itself. Not only are instructions for the meeting points usually vague, but the app itself is the worst. I almost missed an event I booked because when I asked GYG to provide me instructions, they took me to the wrong location and I practically sprinted to get to the right one. I’ve lost far too much time and money when I could have spent a little more on another service and had more peace of mind. Don’t get me started on customer support, who closes the chat if you don’t respond straight away. I had to rebook another experience of mine because they refused to reschedule it due to their inability to just tell people where to go. I am done. Hope you enjoyed the money you took from me. Never again..EmindhdhdVersion: 3.113

Over Priced, Never Worth ItThis company has over priced every single activity. It’s not insignificant, it is 3x, 4x, 5x, and sometimes even more expensive than 6x booking directly from the activity that you’re planning. It is not more convenient, it is not a better experience, it is NEVER worth using. I’m telling you this because I have done this on more than one occasion until I recently spoke with a local in Paris. They told me it was way too expensive what this company was charging and he told me to look directly on each website. After doing so, he was 100% right. Do not fall for their scams! If you are like my wife and I you probably like doing what the locals do. This is NOT it. We are looking to get a refund for a recent booking only to be told that 50% refund is the best they can do. Terrible, terrible, terrible service and if I could give it 0 stars I would..MSin123Version: 23.33

Terrible experienceWe booked a 5 hour premium English tour to Concha y Toro with GetYourGuide with a pickup at 8:30 AM. The night before we were informed our driver would pick us up at 7:15 AM. The driver spoke no English! We were the first ones on and then to make it worse we were the last ones off at 2:30 pm!! When we got to the winery at around 9:00 am we were given tickets to an English 2 hour tour that didn’t start until 10:40 am but we were told to be back at the bus at noon. Fortunately the winery tour guide called the driver and said we could not be back until 12:45 pm. This made everyone else have to wait for us which made us feel bad. The separate tour of the winery was great and I would rate it a 5. I would recommend anyone to avoid GetYourGuide services but I definitely encourage the Concha y Toro tour just find a better way to get there and back..USA visiterVersion: 23.38

Awful ExperienceBooked a tour through GetYourGuide website. When I clicked to get the ticket, it kept forcing me to get this app as well. App asks for very intrusive and unnecessary data. I found that the tickets had been emailed anyway. Address was ambiguous and not quite at the location of tour. When I found location, tour operator said that tour was no longer available at the time on the ticket. I called the telephone number on the ticket, which led to a middleman who tried (unsuccessfully) to contact GetYourGuide. GetYourGuide’s business model seems to be to post ads for tours and take a commission. But they and their app do not function. Huge waste of money, Uber fares, and lost a chunk of vacation time. And they will not or have not refunded my money. I need to chase them down through he credit card. Hopefully they credit card company will cut them off..BostonMa EdVersion: 3.117

Scammed usMy family and I signed and paid for the San Diego Gaslamp District Tour game. Drove down there, parked ($$), and went to the spot we were told to go. Nothing there, no one, no office, no stand, no sign, nothing. Instantly got that old, “ we got scammed” feeling. After contacting customer service and never speaking to anyone just texting and emails, and being sent around the area in search of whoever was to check us in, they finally tell us the employee who is supposed to be there left. Then asked for a refund, we were told it takes up to 5 days to do that. Look folks, it wasn’t a great expense, I spent more on lunch for us, it is how it was operated and handled. I’m sure others had a great time doing it. We didn’t. If you want my advice, that part of San Diego is amazing, just go there and walk on your own, and leave this so called game alone. JMO.Todd from PhoenixVersion: 23.17

Riddled with incorrect informationThis app is not good. We booked 3 tours through them and 2 had completely wrong information. We were told that hotel pick up was available for the Sunrise Lake Tour, but then when we tried to book it we were told it wasn’t available. For that same tour, we were told the wrong pick up location. Had I not tried to book the pick up, we would have been out hundreds of dollars. Then we learned while on the tour the guide had preordered food for everyone but us - it was never offered to us through this app. Then I confirmed the pick up not once but twice for the last tour. Turns out they had the location on the wrong side of the hotel. Once again, had I not called we would have been left. Recommend trying another booking app if you are in Banff..ScrollPastThisAppVersion: 23.20

FRAUDULENT 3RD PARTY ADSIf You are an American Express customer, do not let American Express convince you to use this website! I would be weary of any positive reviews that you see about this app. Most of them are created by customers given an incentive to do so. This is not an official company distributing tickets to attractions and events. They allow random third-party sellers to advertise events on their website without verifying if these third-party sellers are posting accurate information. I purchased two tickets for a basketball game and never received the actual tickets. I reached out to the GetYourGuide customer service and they couldn’t even get in contact with the seller that posted the ad for the tickets. how are you? Unable to get in contact with someone but, you’re allowing them to post on your website?.GhysvVersion: 24.6

Deceptive Practice and Terrible ServiceI booked and paid for a 10:00 am non-refundable tour of the Alhambra in Granada through GetYourGuide. The next day, they passed on a message from the 3rd party that is conducting the tour. The message was “This tour may be overbooked. Can you change to a different time - either 8 am or 3 pm.” I responded that I wanted to keep the 10 am time. Three days later, I hadn’t heard anything so I contacted GetYourGuide requesting the status. They contacted the 3rd party and informed me that the issue would be resolved within a few days. One week later I still don’t know if we have a tour nor do I know what time to show up. To book a tour, take the money (non refundable), inform you that they can’t fulfill the obligation and then not even follow up is inexcusable service. Do not use GetYourGuide!!!.DickridgeVersion: 3.96

PoorFar to much user input needed for just a one off event tickets.Keep Out Keep OutVersion: 3.10

DécevantFranchement. À quoi sert cette application? Il a fallu retirer nos cartes sur place (4 jours x trois excursions) . Par la suite, pour réserver il faudrait payer à nouveau alors qu’on l’a déjà fait! Impossible autrement ou procédure pas clair. À quoi servez-vous? Il faut créer un interminable compte! Coupe file? Pas du tout! C’était pourtant un argument de vente. On se sent floué voire arnaqué. Expérience amère. Pour Versailles, les instructions étaient floues. On a opté pour la gratuité…on verra demain. Le numéro de la carte MuséePass ne pourrait pas servir? Ce serait drôlement plus simple et rassurant. Vraiment, pour l’heure une étoile sans plus…Pitoyable..Denis ByrneVersion: 24.15

Can’t use the 10% off couponCan’t use the coupon even it was a new one for first time to use on APP, it said the coupon expired. How?.HdhrgaVersion: 24.15

Simply not reliableTour operators are not vetted. We had bought skip the line tickets to the St. Mark basilica in Venice 2 months prior to our visit to find out just before we left that the operators did not have the tickets they were selling. Isn’t this the definition of fraude? Of course, it was then too late to book anything else for that day. And the support team was useless, simply confirming what we already knew that we were screwed..RyubfkkVersion: 24.15

Very unreliableI have tried this app several times. I have been burned twice in the past two months . First time in Feb .2024 Memphis Tennessee . I was sold a Hop on Hop off ticket for a day when the tours were not even running . We had to scramble around to find alternatives. Today , March 20 th ,2024 São Paulo Brazil I booked a city tour though GetYourGuide . Apparently the tour was operated through PLL Cabs . Not only did they not show up but the tour operator wouldn’t answer the calls of the GetYourGuide agent .when they finally reached out to me they said I didn’t show up at the hotel lobby. I was here 15 prior to pick up and have spoken to all of the staff which say nobody showed up looking for me . No attempt to “ fix the situation “. They did offer to process my refund. That leaves me looking to find another tour 8 hours before I leave the city . So very disappointing. This app is very hit or miss . I would not recommend them at all ..LGSundVersion: 24.12

Booking onlineAfter 48h of being on chat with 4 different people and having entered three different credit cards to pay for the tickets to the football game on March 1 in Buenos Aires, we are no further ahead. Our credit cards are working everywhere else but not on this app We provided a solution and requested the 6 tickets be transferred to a travelling companion to let her pay through her app, but nothing was done to accommodate this request It has been a terrible experience and has consumed a lot of my time. We are travelling to Buenos Aires from Canada and will only be there for 2 nights. So we were looking forward to this experience I would rate 0 but that’s not an option.BaylfeVersion: 24.9

Don’t use this app they over charge and don’t honour price garantWe used them for 2 guided tours, to find out others paid much less than we did through their hotel or other suppliers.MjrldegVersion: 24.2

Mauvaise expérienceMauvaise expérience.Client satisfait !Version: 23.50

Don’t trust in app reviewsHad several sub-par experience while travelling, and submitted poor reviews for all, but none were published by the app. The app itself works fine, but don’t trust the reviews they publish, as it seems to be selective..Cmw677Version: 23.50

Try to find a humanSpent 45 minutes chatting with a bot Terrible waste of time.Frustrated$$$$$Version: 23.49

Can’t pay. And nobody answerCan’t pay and nobody helps.DereLuTorontoVersion: 23.47

Sold me fake ticketsSold me and over 100 other people tickets to an activity that was fully booked. No answer when calling to ask for refund. Many of us travelled over an hour for this activity only to find out the tickets we have weren’t even real, despite day your guide being an authorized seller for the activity. Horrible platform, we should be compensated more than just the ticket price..Emmahan61Version: 23.48

Many bad trips are here- be carefulI did 2 trips with this company, 1 is 1 out of 5 and 2nd is 3 out of 5. Then I cancelled the 3rd one and did not get money back after 5 days now I don’t recommend this at all.Debjani29yVersion: 23.45.1

MisleadingThey’ll tell you the wrong time in the tour description and not give you a refund when your tour leaves without you.Pocket frogs biggest fan!Version: 23.45.1

A LOT MORE EXPENSIVE THAN BOOKING YOURSELF!As a rookie traveler I decided to use this app. Do yourself a favour and book directly through the excursion company or through your hostel, It will save you a fortune and you will have more clear instructions on pick up/ activity detail. This seems like the easier option but it is by far more expensive and if there is an issue a lot more difficult to deal with. ALSO, I received about 90 emails from GYG after my tour was confirmed, I missed vital information about my excursion ( yes I know partially my fault). Would have avoided all of this if I booked directly through tour company !.MNN1997Version: 23.44

Scam App - Buyer BewareThe app lists scam tours, and when you contact customer service, they do absolutely nothing to help you. The prey on tourists going to foreign countries, knowing they have no legal recourse..A-Diggity-DawgVersion: 23.42.1

❌ DO NOT USE ITMy husband and I booked the get your guide service on a very brief trip to Egypt. We researched, looked at reviews and finally booked an English speaking tour of the pyramids. We were given a Spanish speaking guide - who didn’t speak a single word of English, who showed us just 2 out of the 5 sites we paid for. As soon as the tour began we contacted get your guide to let them know that this isn’t what we paid for - and they did not help us. It’s been a week and they still haven’t processed refund, in fact they haven’t replied us. Our very special memory of pyramids is forever spoilt! I design apps for a living so I would never leave a negative review but this app deserves it because they promise customers like you and me to have the best experiences of a lifetime. But in fact I don’t think they have even verified the partners they bring on, don’t provide you any support if they don’t deliver what was promised and would leave a bad taste in your mouth..Reeka92Version: 23.41

Impossible d’avoir le rabaisMalgré plusieurs tentatives pour avoir le rabais du code promo, rien ne fonctionne.Sylvain111111Version: 23.41

Can’t even sign up. Useless to me. Sorry!Can’t even sign up. Useless to me. Sorry!.Blank012345654321Version: 23.40.1

Hidden TermsWhile everyone I dealt with in relation to my tour was as helpful as they could be my major beef with this booking platform is that payment was taken before i was provided with 100% confirmation; a confirmation email does need mean you’ll get to do your tour. I booked a zip line tour in San Juan, Puerto Rico in low season. GYG charged my card and sent me a confirmation for the day and time I wanted which incidentally happened to be my birthday. They could not accommodate me because they require a minimum of four people. I tried to get rebooked for the three full days I was there but not enough people joined. Which I understand; they need to cover their costs. My issue with this process is that I got charged when they were not even sure they could accommodate me. In this day in age there is no reason they can hold off on billing a consumer until the minimum number of people are confirmed. VIATOR can do it. GYG? You need to step it up. Also, the employee I was dealing with made me call to get the refund. Not very good service. She should have called their head office for me..Need to do a lot betterVersion: 23.39.1

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