・MEGA・ Customer Service

・MEGA・ Positive Reviews

Nice way to force people to pay money!!!Made an account recently after hearing about the “generous” 50 GB, turns out it’s actually 35 GB BUT it’s limited for only 30 days, then drops down to 15 GB after those 30 days are over. Which means you’re forced to use up the extra 20 GB within this time frame to make the most out of your account. So I do what I can, and used up almost all 35 GB before the 30 day window so I didn’t have to worry about not being able to take advantage of the space. But now, MEGA is actually DELETING and BLOCKING accounts that go past their storage limits, and are forcing people to upgrade and pay their accounts. Why would you even give me the extra 20 GB to begin with if you’re gonna delete my files afterwards??? I can’t even download/transfer my uploaded files to my computer, it’s like my files are being held hostage unless I pay money. What kind of crap is this? You tell people “50 GB” but they get 35 GB instead, in which 20 of those GBs get taken away after 30 days? Then force people to pay afterwards with no warning of a required payment/full profile deletion beforehand? Absolutely ridiculous, customer service doesn’t even respond to emails at all whatsoever. Well deserved 1 star, I’ll stick to google drive. I don’t get any bonuses with them, but at least I have the assurance of getting what they actually say they’re offering, rather than lie to me and then hold my files hostage behind a paywall..5@!FVersion: 5.3.1

Mega upload, excellent serviceAs far as cloud providers go, mega offers one of the best services (that's not free). End to end encryption plus servers that are not in the United States. Easy to use interface plus value for the storage space.I've used Google drive for years, but if you can afford it, there should be a good paid service out there for you, if you value your privacy. Some of the reviews complain about storage limits. There are some, and there are temporary bonuses, but most other providers offer little to no bonus storage options. Check around. Also, deleting the app doesn't mean you've deleted things you've already uploaded to the cloud unless you've closed your account. One of the best things about mega is the selective synch, which other providers don't have..SammyerVersion: 5.8

Love MEGA. App is decent, but with one slight problem.I’ve been using MEGA for a long time, and it’s my favorite file hosting service, since I have a very bad internet connection, and MEGA is the only service where I can get stable uploads and downloads without timeout every 12 seconds. It’s great, and I particularly love the MegaSync app on Desktop, since it can just upload the massive amount of files I tend to upload in the background while I barely notice it until it’s finished. The mobile app is pretty decent too, however, I do have one slight issue with it. Particularly that I tend to upload files from my Desktop, and then sometimes need to access those same files from my phone. However, a lot of times, the app will not show more recent file uploads. I think it must need to populate the list with new entries, but sometimes it can take a really long time for newer uploads to appear. It’d be nice if maybe there was a “Sync” button so that I could actively have the files in my app and desktop synchronized, without needing to wait a long time - or at the very least, a progress bar showing me that it’s actively trying to sync would be nice..Cursed MythVersion: 9.9.1

MEGA USE TO BE GOOD NOT NOWI been using this app four years started off great now the hackers any everywhere and mega can’t stop them. I’m a content seller with over two thousand videos on mega. Hackers are showing me my videos I never made public yet. I’m keep getting notifications this person has been deleted/deactivated they were never in contacts I only have eleven people in my contacts so common sense someone is on my page. I contacted mega support there only solution is to change my password(which I did 36 times this year alone 2022) I’m the only person that use my device plus I ask them to reset/delete everything/everyone on my page their answer they can’t change my password. I’m just being honest mega is not a good site anymore they really need to up there security I hate that I paid annually now I got to wait til January 2023(never pay annually away month to month) I really use to love this app it was so easy to use perfect for me now the hackers took over I’m losing so much money because the hackers are stealing/selling my videos as soon as I load them SMFH!!!.SAVE YOUR MONEY!!!Version: 7.19.1

Great App with one issueThis is an awesome app and allows me to make use of the cloud on my iPhone except for one small issue. I am an IT tech and often need to listen to audio recordings of phone calls. These recordings are stored on MEGA and I use to be able to listen to them on the go through my iPhone. However, the iPhone X doesn’t fully support that. If I open an audio file on my iPhone X, it opens the playback window like it usually would, but it gets cut off by the notch at the top of the iPhone X. I can’t scrub through the audio file like you normally would be able to because there is a notch right where you would be able to scrub through. Nor can you press the “Done” button on the top left corner of the screen. To change audio recordings, I have to force close the app, reopen and select the recording I want to listen to. It’s inconvenient to do so, but hopefully this gets worked out in the near future. Otherwise, the app is great and the service from MEGA is outstanding..DmustachVersion: 3.7.5

Don’t know how to feelI actually never give reviews but this just really disappointed me… okay so when I first got this app I thought it was actually amazing and the format was so easy to use, they start off by giving you storage for doing little task which I loved but recently ig the given storage expired?? Which is wild to me cause of course we’re gonna use it and then to retract that then say all that I’ve downloaded will be lost if I don’t upgrade?!? And honestly what’s the point of allowing more storage to be given and USED then expire which will cause your data to be deleted on top of your account to be locked if you don’t immediately upgrade????? If I knew the tasks would quite literally expire along with the storage that was given I simply wouldn’t have done them and wouldn’t have risked the deletion and locking of my account along with everything I saved….. and the computer app unfortunately doesn’t work the best.C.o.r.r.u.p.t.edVersion: 5.18.1

“Insufficient transfer quota”I love MEGA, I love using it for edits, for movies, everything. It’s quick and easy to use but recently I’ve been faced with a reoccurring problem. Whenever I try to save something to my photos/gallery, wether it’s a scene-pack or a movie, it always has the same pop-up. “Insufficient transfer quota. Your queued download exceeds the current transfer quota available for your account and may therefore be interrupted.” I would understand if I had no more storage left, but I do. I hardly ever import videos/images into my MEGA storage, but it the pop-up claims that I have no storage space left when I only currently have 0 GB/20 GB. The files I try to download also never exceed the 20 GB maximum supported in my free plan. Even though the pop-up reads “— MAY therefore be interrupted”, the app doesn’t even attempt at downloading the file. I’ve done everything I could think of, I’ve shut off my phone, deleted and then redownloaded the app, made new MEGA accounts, imported and not imported the file, waited an hour, etcetera. It’s always the same thing, no matter what. I love MEGA, I need it for my editing but without it I can’t edit. If MEGA doesn’t work then I can’t use it and I would like to think that the developers of MEGA would like to have people using their app. Is there anything else I can do to fix this problem? Or is it a bug that needs to be fixed?.PotatopootatoVersion: 10.2.2

Bug fixesThere is a major bug that happens when ever you are using chrome or any other search engine when someone gives you a link. There are two options you can choose and that is either stay on the browser or go to app, but whenever I press open in app it takes me to the AppStore where I manually have to press on the OPEN APP button which some home stops me from entering into the link that was sent to me . I think that if you can somehow open the app automatically when I choose open in app the link will still be there Also half the links that I try and open on safari never work and it’s really annoying please fix these problems Bc I want to keep using your app but you are making it hard with these problems.Kreckley12Version: 5.11

Wonderful!!This software is completely great. Using an iOS phone, it has been a tremendous load off my back, as most know, you can not update storage on your iPhone with a SIM card, so what a wonderful and encrypted software to have, to keep your most valuable info and photos or videos or share with a family out of state, a entire video file, with no worries of amount of storage, as an Aplus certified CompTia tech, I am slowly incorporating this for personal use, and as of now, have nothing but good words to say about this software. As the days pass, all files and software are becoming larger and larger, this company is aware and is proactive to this , and I tip my hat with a very large Thank you !!!! Kelly Hester.Kelly HesterVersion: 4.6.4

It’s Great But Then...I’ve had this app for a while now and I’ve never truly been one to complain about it. That being said the app functions perfectly and up until this point I’ve never had any problems with it, until maybe last night when I was told I reached my queued data limit and that anything I might try to download will be stopped completely or just be interrupted. To remedy the situation I cleared out every thing, to the point to where it look like I had downloaded the app for the first time, however with the app completely cleared and no percentage of storage used at all, I still had the same issue where I saw using too much space. This is truly a very nice app but with problems like, where you’ve cleared out all storage and have nothing used, it gets a little frustrating because then there’s no point in using it after that..CrycountVersion: 4.6.4

Almost perfectI am writing this review solely to request an improvement. Currently, almost everything works great. All features have felt smooth and no bugs. The one issue is poor Apple Files integration. Currently, Mega can be setup to have a ‘folder’ in the Files app? But its folder is locked and can only be accessed as a popup into the actual mega interface. This decision may have been to improve user security, but it means that there is no way to have mega sync a folder at all (like you can do on desktop). To fix this issue, I would love a feature where Mega can create a synced folder in the files app, and for this folder to be accessible from other apps (iA Writer in my case). This way I could edit files in iA Writer and have them automatically upload to Mega. Currently, there is no way to work around this. In practice, it means that it cannot replace dropbox or icloud as a files sync for ios. Users can edit files externally and import each file into Mega, but it is tedious to do with every change. I wanted to make it a 3 star review because it hinders functionality significantly, but I love the design enough that I am moving it up to a 4. I also do want to appreciate the hard work of the devs, go team..MD65536Version: 5.15.1

It’s the little things...I’ve been using the mega app for well over a year now and it’s been a great ride, but they are slowly removing features that were small quality of life options. For instance you use to be able to customize the bottom navigation bar for what ever suits your need(I never use the chat system so it’s wasted space), that was removed. I love the new redesign of app itself but looking at photos for work is not as pleasant anymore since the black background fade is gone when you view an image and now my eyes are being blasted by a bright white light when I am in darker areas. Knowing the file name is useful, but I also would like for it to be hidden as it wastes screen real estate. The base functionality and design are all great, but it’s sad to see the little things pile up and slowly push me to alternatives..MevolousVersion: 4.0

Mega Mega Mega can’t you seeYour cloud storage can’t be beat. I have been a paying customer since January 21, 2013 and have been extremely pleased with the service that I have received since then. The only other cloud service that I use besides Mega is Google Drive. I use my Mega for my collection of files that I want to have access to wherever I am and for things that I want to have either private or very secure. And I pair that with Google Drive, using Drive as my container for more temporary files and files that I want to have saved forever, never lose access to for any amount of time and files that I never want to lose permanently..ModenapsuVersion: 10.4.1

Why it is the Best imoI have used cloud storage for more than a decade. I’ve used most of them as I was involved with Network based systems at a top 20 university for over 20 years. Some of the available cloud services I’ve truly enjoyed using, a few took years to offer stable services. Mega however rises to the top of the list when working from a mobile device. It’s secure, it’s fast and it shows up in ALL of my apps on my ipad pro. I dont have to download to Files on my iPad, then upload to the cloud. So far I’ve been able to load large files from the net directly to my Mega account. What a time saver! What a space saver! Total love!.WhitefishscVersion: 5.15

Problem with order of files in offline downloaded foldersGreat feature- to download entire folders with files. But after that, I can’t properly share the downloaded files with another app because the order of downloaded files seems to be incorrectly shown. I open a file in the offline downloaded list and click on the share button. Then I can share the file to another app, say , a book reader. But the book reader opens a different file, also from the list of downloaded offline files. This happens systematically with all downloaded offline files when there are many in a folder with sub folders. Please fix!.WinitzkiVersion: 4.9.1

Awesome!Believe me when I say this app has saved my life multiple times. As recently as two days ago I updated a social media app (not going to say which one because I don’t want to talk-trash it), and it bricked my phone to the point that it went straight to the apple logo-red screen loop and that was it. I don’t own a laptop so you have an idea of the level of distraught I was. After I found someone who would help me with my iPhone, I remembered that the only thing I have backed up on iCloud are my notes/mails and contacts. You have no idea how glad I am that even though my iPhone went rouge, I had the opportunity to recover everything dear to me thanks to MEGA..AmyescenceVersion: 3.8.2

Perfect PerformanceI got this app for one and only one reason. I needed a way to put FLAC files on my iPhone 11. For a long time I would convert my lossless purchases into ALAC files so I was able to put them on my Apple devices. Over time this became cumbersome and somewhat annoying. I don't use iTunes as my desktop music player. I prefer using Foobar2000 for it's versatility and customization abilities. With MEGA I was able to add several files over the cloud for free. I couldn't be happier with this app and the solution to a long time issue for me. My thanks and gratitude to the development team..TMC28Version: 5.13.1

GlitchesMega usually works really well and i use it all the time but recently every time i try to save a file to my photos it says “This file is already being downloaded” and then it says i don’t have enough disk space even though i have more then enough storage for the file i’m trying to save. I have deleted and redownloaded the app many times to see if that fixes the issue but it does not, i have also tried powering down my phone and restarting it but still nothing. I also checked to see if there are any updates that need to be made to the app but there aren’t. If had worked well for me for a while but it had been over a month and i am having the same issue..Evie-1321Version: 10.2.2

Great app with one annoying issueI have a couple of hi-res video files stored on my account as well as a few old projects shared with me. These videos take an extremely long time to load. We’re talking almost an hour for a 1 minute clip. Also, the video won’t load when the clip is paused! So I have to watch my video with a thousand pauses in it which can take well over 30 seconds, all for the video to advance a few FRAMES, and then buffer again. Idk if the codec isn’t supported properly or the server has issues streaming it, but it’s extremely frustrating. I’ve migrated most of my stuff to other cloud services because of it. This has been an issue for over 2 years and I hope it gets resolved soon because I really liked this app..CenterStage97Version: 5.10

Awesome AppThank you for explaining that, I really like how quick the support is and very helpful and friendly as well This app really is Awesome best that I have seen so far. I changed my rating from a 1 to a 5 I was first promised 20GB Extra for providing my phone number which I never seen those 10 Extra GB the I was promised another 15 GB for installing the mobile app, and 15 additional for account registration and I am still at 50, right now my profile shows that I have 35 Free GB so does that mean I am really only at 15GB and not 50? After all these bonus run out, it shows one already expired which I never seen that one either.Reginald81Version: 5.0.3

Love itEarlier I had left a review saying while I liked the app I had ran into a problem of it not letting me save the videos. But I was mistaken it simply takes some time to save in which I had not noticed until later and how cannot Find my other review. I apologize for jumping the gun so quick and only hope that anyone else who sees this it helps them understand that there’s not always a problem, sometimes you just aren’t looking close enough to what’s really happening. Great app thank you developers please download and give them good rating guys they truly are amazing. Idk what I’d do without this app..Ugh the nickname thing isVersion: 5.1.1

Need improvementsI have been trying to shift to Mega from Dropbox, mainly due to the encryption you guys provide. However, this app needs some improvement. First of all, it needs a dark mode. When I upload or download anything on the app, I need to see the upload meter/bar with speeds. The option to create or upload should be on the bottom, where space is wasted by options that I don’t use. While we’re at it, maybe an ability to transform that bottom dock to personal liking? Lastly, I do see a little lag/bugs here and there - maybe the app needs a little more polishing and optimization with iOS. Overall though, it is a great app but as coming from Dropbox the experience seems a little less polished..IbrahimMalikVersion: 4.10

Great app!I’ve had this app for a few years now, and I can say that it’s one of the best investments I’ve ever spent. The reason I say that is because with the plans they have available, the cheapest option is what I have and I’ve been able to store over thousands of photos and hundreds of videos and still haven’t used over half of my storage! And that’s on the cheapest option which is $5, in todays world $5 doesn’t get you much so to me I thought it was worth it and as a person who almost never writes reviews I can say that it’s worth every penny..Anon061993Version: 13.1.1

Best cloud storage and music player, some suggestionsGreat but offline widget has issues + it shouldn’t need to connect online to use offline mode + price plans could have more variety for storage + there should be a way to sync offline backup automatically when you connect to internet again. Despite these suggestions it’s the best music ap for phone atm if u have a pc music folder also it’s the best cloud storage service overall in pricing, storage, and ease of use. All other cloud services I would give 2 stars compared to mega! 😁.Icetomeetyou777Version: 9.5

Good, one problemI have been using MEGA for a few months and it’s worked well and as good as I expected. But, a problem that I have is that whenever I try to download a 6GB-8GB video file to my photos, it wont let me and it says that the file is already downloaded but when I go to downloads it says insufficient disk space. So, I go to my phone storage to see what the problem is and I only have 32 out of the 64GB on my phone used, so I am confused on why it’s not letting me download my files. I’ve tried deleting and redownloading the app countless times and even made a new account, but it doesn’t seem to work! :(.Meh 😬Version: 13.0

Screw Dropbox, Privacy is KeyIf you’ve ever used Dropbox, this is basically identical to that except fully encrypted. Integrates perfectly with phone, multiple PC’s and tablets. Clean and easy interface, this is privacy protection at its absolute finest. You can share files and folders easily with friends and just as easily keep all your secrets hidden from everyone. Mega does not store your password so there will never be a security breach from their end. Free service is great for casual user, and they have enough paid plans to suite any level of users needs. Highly highly recommend this..RNArriagaVersion: 4.4.2

Wonderful app! But...As the title says, this app is wonderful! But I have just one, albeit lengthy complaint. The app doesn't play videos on it very well. With shorter than usual videos, like 7 second long ones, I found that the audio gets cut off sooner than intended, nor does the visual part of the video come in. With longer videos, like 20 minute ones, they take ages to load. And relevant to all of them, they're never quite done loading even when the videos play, and take longer to be finished. All of the above mentioned wears down my patience quite a lot and could benefit from some tweaking. That is all I have to say, thank you for reading..Ran RunnerVersion: 4.7

Awesome App but I have questionsI love this App and service so much. A friend referred this to me. However, I have two questions: 1) Will my things going to be deleted days, weeks, or months later after the GB returns to 15? I have 45GB taken right now... will I lose everything ? 2) Will I be able to download all my things, (including the things that takes the extra space), after it returns to 15GB, or I can’t download anything afterwards unless I pay? Also, I’m referring to Free Account, not to any Subscription. I use Mega to revive my best memories and moments in my life, and I’m afraid of loosing them..DanieelitVersion: 4.2.1

Love the app but...This app is amazing it allows me to have so much storage on my gallery. It lets me keep all my important photos and videos without having to delete them. One problem that happens to me is when I try to upload around 10-20 items it tells me that it doesn’t have the space for that but when I look at my storage usage I’ve barley used an storage. For videos that are a minute long it doesn’t allow me to upload. I don’t know if it’s an issue on my part or the app but I hope it gets fixed soon. Sometimes when I try to upload on the app instead of my gallery it doesn’t upload on there..Theflashfan1122Version: 5.0.1

Near Perfect if Update RevertedMEGA for iOS is one of my most used apps. I use it almost every day to look at my personal photos, since it’s really easy to use the PC program and app to make sure everything is in sync! I also really like how I can choose exactly which folders to download offline, a feature I really wish other cloud apps had. My main complaint comes in the latest update. When scrolling through offline pictures in fullscreen mode, every time a new picture is scrolled, the non-fullscreen ui shows up for a brief moment and shakes the entire picture. This issue is incredibly annoying for me, and I hope it can be fixed in the near future!.Byakugan360Version: 5.0.3

Something weird and extremely glitchy happenedI personally love MEGA, it works fine day to day and it’s very reliable. However just today something weird happened, maybe it had to do with too much storage on the app? Because I tried to open it again and again and then all of a sudden my phone was glitching so bad it took a minute to turn on. I don’t know if this has happened to anyone else but I thought I might have to take it to the Apple Store until I was able to turn on Siri and had to power the whole phone off and turn it back on. I deleted the app and I’m going to see if it works again.StressingnDepressingVersion: 10.2.1

Wish there were better mass upload settingsI use this as my cloud so uploading one file at a time is VEEEERY time consuming when i need to upload 100+ files and when im halfway through it might think i pressed something else so it backs out and i start over. Uploading multiple files has never been made so difficult... looking for other options since every change on this app makes it harder and more time consuming. Awesome app when i started using years ago, updates have just make basic actions take longer or too touchy. It fails in the area of easy cloud/file storage so ive run out of uses for this app..Somebody 55555Version: 5.17.1

Not working for me anymoreI use this app to get scenes for edits, the person who made the scene pack provides a link and I can import it to mega, and then download it to my phone, it’s won’t let me download any videos to my phone anymore.Storms ghostVersion: 14.0

MEGA Rules Them AllWhen everyone was cloud-crazy, getting free GBs from every company that offered them, I was among them. I probably had about 30 free accounts. Then they started dropping like flies; their free accounts were no more...or the company got out of the cloud storage business altogether! I still have several, but I find myself turning more and more to just a couple that I use most often...and MEGA is one of them. First, the free tier is very generous. It is solid, and I feel more comfortable with their security than I do most of their rivals. But what I’m most impressed with is that they are becoming integrated with my browser and online experience. It’s fantastic when I need a file from a colleague and instead of downloading it, I'm asked if I would like to just save it into my MEGA space. Yes, I would! It’s awesome! This is a five-star app delivering a five-star service. I hate inept users who give apps 1 star because they don’t understand how it works or what it’s for. I love MEGA...I sure hope they're here to stay..Th3 CrowVersion: 3.7.7

I’m a editorEditors unite.Reviewwriter.21Version: 6.0

Yes yesOnly fans 🥺🥺🥺.BigTimeDragVersion: 4.9.1

READ PLEASE! IMPORTANT!!!!!Hey mega, just wanted to inform that i keep deleting things and i still have no space? i deleted plenty of folders and videos in the app and i also deleted 200+ photos and videos from my gallery. i also try to download videos from the app but it’s not working.Kaitlyn forecastVersion: 4.9.1

Read TH3 Crow's review.My words exactly this company has stayed through some rough times and still didn't do what almost all the others did. I'm looking at you Amazon. They kept their 50 gb offer and didn't change it to 5 gb and offer people what already had an account a discount..NeverExistsVersion: 3.7.7

Does as it says, no doubtNever any issues with the app; does a great job at storing my documents for different email addresses. (Work, school, personal) Organized and neat. Neat! Pair this app with Documents from Readdle and you have a strong combo.TehhillsiderVersion: 3.7.5

ReviewI love the fact that u can organize files and put them in a folder, also MEGA holds a lot of storage..Noize134Version: 10.4.1

It’s glitchyEvery time I download a scene pack to screen record and watch it is the most glitchy thing on the planet.Marvel.Editz29Version: 6.2

💦😏🍒Its great from the leaks😫.Zck.23Version: 5.19

It’s coolDoes anyone actually use this? i only know people use it for editing giveaways HWHGAUAGSSG.MCLV4479Version: 5.18.1

Keeps CrashingThe app kept crashing everytime i tried to access it from the actual app or a shortcut, I’ve also updated the app to the most recent version released 4 days ago but the issue still persists. This only started happening after iOS 14.1 or 14.2 was released.SpheuVersion: 5.5.1

CrashingI’ve used this app before and it was fine... However it is constantly crashing now I can’t even open the app.Joo ratVersion: 5.4.3

Too slowAmazing app for us editors, but it takes wayyyyy to long to download. left a download for 2 hrs and it was still 76%.AikampreetsidhuVersion: 6.3.1

The best file hosting and media service out thereLots of storage, excellent chat feature, and very secure! Always reliable..GwydionMacVersion: 14.1

IdkI love this app sm it’s just I ALWAYS HAVES ISSUES I would be trying to download a video and it would say fail bc of storage but when I go check my storage I STILL HAVE 20 GBS LEFT.LevicondoVersion: 14.1

LOVEBest place for scene packs i wish i had discovered mega before.ImtoasterVersion: 14.0

It’s good butI wish there was a better way to get to files without a decryption key.Jackie Daytona (regular human)Version: 13.4

Kim do the best dor us lets use it!Kim is a special man. Doing big thing for him and for mankind. I use most of is app and I really love him. He is a great man and will be remembered in my futur familly. Mega is great I use it since the start more than a decade of time I never experienced down time. Peace.William Poirier-PickerVersion: 14.0

MEGA !!I have used many cloud storage apps in the past. I’ve started using Mega for the last two weeks and I absolutely love it. Very user friendly and tons of features. I definitely recommend it !!.RoyM2002Version: 14.0

ShawnExcellent app 🙂.Watermelon514Version: 13.7.1

5 starsI wrote a 5-star for a good application. Now I ask for a better deal with a huge discount for being a loyal and trusting MEGA..IMjapsVersion: 13.7

The BestMega is the only cloud storage that I am satisfied with. It has made many improvements over the years that has greatly improved the service. Including making the content available offline so I can access it without an internet connection. I highly recommend everyone to switch to Mega..DHammer12Version: 13.6

Best app for downloadingI love this app for downloading my Mmd collections.Minar-PooleVersion: 13.6

Not free for some timeMake it unlimited.GdxhzVersion: 12.0

Love it a lotFantastic work.Johny hotel JasonVersion: 13.3.3

Reliable and still good.Reliable and still good..Luv apple TLVersion: 13.3.2

MEGA ON TOPI gave it 5 stars because their free plan is GENEROUS. What i mean by that is, it gives you 20 free gb’s to download stuff onto it.JxnWooVersion: 13.1

QUESTIONIf I upload a large file here and delete it on my phone does the app get larger in storage for each file? Cuz I have long screen recordings and I don't want it on my phone cuz it takes up too much storage. And I've been using ur service for years, i enjoy it..Killugon freecsVersion: 12.1.1

Great app and better websiteI’ve never had any issues with neither. And that alone is saying a lot. Especially with SAAS products. Great Dev team. Easy to use. And most importantly, they aren’t rude to their customers..WorldwideCapitalistVersion: 11.3

EditingBest for making edits.Cranks.vspVersion: 11.0

Can y’all PLEASE add a Shuffle option for audio.I’m so bless that this app exist but I need a shuffle option cause I don’t wanna crash my car 😭.Ya boy Jake upVersion: 10.7

:) !!Absolutely no complaints, I absolutely love mega it has helped me so much such an amazing app !!.Raven :) !!Version: 10.6

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 14.3

・MEGA・ Negative Reviews

Smoke and MirrorsThe app is slick and enticing, but not usable (unless you pay). I have used it for years as cloud backup due to their generous free storage, but once you try to use it and move files around, the bandwidth limitations make it impractical. I tried to download a 600GB file and I had to do a little every day since I ran out of bandwidth use on the free tier. I gave up at that point. I still had files there, so I used the mobile app to try to download a folder, but it won’t work on the mobile app since it seemingly only allows downloading folders to “offline mode” in the app and not straight to your device storage. You can “export” files but not uncompressed folders? I then tried to use the web app but Safari has insufficient buffer to decrypt the files. Then I tried to use Chrome at their suggestion since the app and Safari won’t work, and it literally says “Chrome has insufficient buffer to decrypt the files, use the app or use Chrome.” So, my last shot is “make available offline” and then view in the files app where I can transfer off Mega, but I am getting all sorts of helper errors and it is unable to complete. If it works after downloading I will update my review. UPDATE: I IMMEDIATELY hit my transfer quota, so I cannot download a single 10GB file. Deleting my account and all files I cannot access now..Torin EmardVersion: 13.6

IncompetentThe straw that broke the camel’s back for me is trying to play my saved audio files and being told that i’ve “exceeded my transfer quota”. What is playing a file transferring? I haven’t uploaded anything to Mega in weeks and my storage is totally fine. It doesn’t tell me anything about how much space my supposed “transfers” are taking up anywhere else besides this random pop up warning. On another note, Mega is ABYSMAL if your Wi-Fi is even slightly less than perfect. Videos and audio files take unreasonably long to load if they aren’t downloaded compared to other services. This has been an issue forever. There are better apps out there and I will surely be moving soon. Also the fake storage you get when you first download the app (that lasts for a month before disappearing) is MORONIC. Why in the world would you give a new user storage they can only use for 30 days? Just to make them fork up some money? Get serious ALSO you can’t delete chats or group chats, you’re constantly prompted to upgrade when you open the app, and uploading directly from the photos app takes EONS longer than doing it in-app for no reason. Devs don’t care about anything..KILLER MEEMSTARVersion: 9.11

I liked it until…This was my first time using Mega and I liked it very much. Photos sync quickly, files and folders sync quickly. I was thinking I found a Google Drive replacement, but then something happened. By accident I deleted a folder about 45GB in size. Well, when I realized that, I went immediately to recycle bin to undo this big mistake but that wasn’t the case. All of my files were there but the folders were not intact. Every single file was taken out of their respective folders and were sitting right next to their parent folders. Over 7000 files and folders all removed from their main folders and all mixed up in the rubbish folder. UNBELIEVABLE. It took me years to organize the files and now it’ll take months to recreate the folders and put everything back, if I can. WOW. Why can’t you just put a folder in recycling bin intact? Google drive never did this to me. I am so mad. I can’t even imagine wasting time to sort everything back how it was. Therefore, I made my decision to no longer stay with Mega. This experience turned me away from these guys completely. Not investing in these guys anymore. I’ll be moving on..QC guys reviewVersion: 7.15.1

Terrible AppI thought this would be an efficient conduit between web content to storage on my computer. It does a great of job of uploading the content - fast, easy to organize, user-friendly. I quickly discovered that - like many other apps - there is no easy way to transfer the content to the computer. There are transfer limitations that severely limit the ability to offload the content from the app. On top of that headache, most of the content is inaccessible. When I click on media files, more than 90% of the time I get an error message. So the vast majority of content uploaded into this app, I’ve never even accessed. After reading the reviews more closely, apparently the comments often don’t match the ratings which leads to a distorted impression of the app. Many users have serious problems with it, but still give it 4 or 5 stars?? Yeah right. Unless you need only a limited amount of space and move the content out on a regular basis, this app is an absolute waste of money and time..B4handsVersion: 8.3

DO NOT DOWNLOAD! Get DropboxI understand they don’t care about anything just money. But I wish you a crash on the market for what you did to me. Deleting all the pics I had with no notice? I woke up this morning remembering of pictures I wanted to see and when I logged into my account you had deleted everything!! I started to look into my gmail and see if I had received anything alerting me of this and after performing an advanced searching I found NOTHING!!! I am finding the way to report this because I have proof that I haven’t received anything!! That’s the reason why you are not successful. This app is worthless to download. Go back to university programmers ! Customer services employee that reads this: go work somewhere else. You’re wasting your life this app won’t last much longer. Ps. I already contact them and they said there is nothing they can do. When they say “ email us to blah blah blah ..” they won’t help you so DON’T WASTE YOUR TIME !!! USE DROPBOX. I have been using it for years and I have no problem.Ann_bgVersion: 11.3

2 stars until I hear back from supportPros: good app design, free, lots of storage space, intuitive layout, search is easy, aesthetically pleasing, can sort and find stuff quickly even when you have many hundreds of files Cons: marketing seems to be dishonest. They say you can get an extra 5GB for free if you recommend the app to someone and they make an account and install. I did that that very thing almost 2 weeks ago now. My friend made an account, installed the app on her iPad, and i didn’t get the free 5 GB. I’ve messaged support multiple times and they’ve responded but it’s been nearly 2 weeks and I’ve still not got the free 5GB. Seems like dishonest marketing. The platform is good and I might just wind up buying a Pro account but honestly I’m uncertain if that’s a good idea because it seems like, while their support will help you, maybe they have some way of not having to make good on that “free additional 5GB” offer..Mac LogosVersion: 7.17.2

Completely UnbelievableI’m in the same situation as 5@!F is I got an email saying my account was going to be deleted (which didn’t surprise me too much because the service is barely usable) so I signed on to download my files to a different device so I didn’t lose them but whenever I try to access them I’m prevented by mega. I mean I understand deleting accounts that haven’t been used in awhile but to steal your customers files unless they pay for them is theft and is illegal. Mega should be brought up on charges for Illegal business practices but I doubt that will happen because they have expensive lawyers and will happily lie through their teeth to get away with it. Do the smart thing and stay FAR FAR FAR AWAY from mega unless you want to get screwed over and have to pay a lot of money for things they said were free. Mega gets 1 star but I’d give less if I could. I can’t state clearly enough how underhanded and despicable this company is and how much you should avoid them..Fit at 63!Version: 8.2

Account recovery stupidityYour app makes no sense. I got logged out of my account and my password wouldn’t work. After trying and trying, I just decided to reset my password. But rather than just sending me an email to change my password, it had me checking every other device I have to get a recovery key. ALL of my devices were logged out. My computer, my iPad, my phone, everything. So I didn’t have a key. Once again, rather than just letting me change my password, it then tells me since I don’t have the key, my only option is to destroy my account and start a new one. Like WHAT? Then after I deleted my old account, it told me to “check my email”. SO NOW YOU SEND ME AN EMAIL??? I can’t think of a single reason just resetting my password wouldn’t work? It’s my account. My email. What’s the issue?? Like I didn’t have anything on my old account. I just don’t understand why you have me jumping through hoops for no reason..Skittleboy123Version: 10.0

Worse experience than just using the browser for downloadsI don’t use it for mg own personal storage, but I do download books hosted on MEGA. I figured if I’m going to be downloading from MEGA every week anyway, I might as well download their app to do it, but boy is it a headache. If I want to download my ebook through my browser, I just click download and it’s downloaded to my phone, where I can open in my books app. If I want to use the app I have to “make available offline,” then “share” it to my files, then I can navigate to it in my file explorer and finally open it in my books app. Oh and on top of that, I’ve apparently hit storage limits even though I don’t store any files on my account? I almost exclusively use this to download ebooks, typically under 10mb. I’ve deleted the app and it’s now much easier for me to just download my stuff through safari..JazzHandsFanVersion: 10.2.2

Awesome until latest updateI used this app for my business. Had everything (almost) a click away; Show up to the clients location and pull up all my files right there on their computer or on their phone. I found putting the image, design, art in the customers hands was by far the best way to really put yourself ahead of the competition. Unfortunately, after the latest update a few days ago I’ve been unable to upload anything from a mobile device to my cloud storage through the app. I select which files I want to upload, select upload, the screen closes as if it’s going to upload the images, but nothing does indeed get uploaded. Not only that when you go to the transfers screen the app just completely crashes. I don’t currently have the “latest” iPhone and I’m only assuming that’s my issue. App isn’t optimized for my phone. Loved this app and web based cloud storage. I’ll have to start looking for an alternative..ErikkolVersion: 4.4.1

App has always sucked, now even worse somehowApp randomly started doing this thing where it won’t load past the login screen. to get it to work i literally have to log in to the website on safari and click the “open app” prompt, which then takes me to a browser within the app itself. tried updating, uninstalling and reinstalling, restarting my phone, nothing. besides this, i have always had issues playing videos through the app. if I have even a very short video saved in my drive and try to play it, it takes so long to load that it would actually be faster to download it and play it on my phone. unfortunately there isn’t a single cloud storage app that has it all, they all have their own annoying quirks. I will say mega has the best UI that i’ve tried, but that doesn’t make up for these basic functionality problems..ShhehdhdVersion: 10.6

I don’t understand the hypeThe app is terrible and has made my phone distinctional within 24 hours, to start all the files on this app add up to the same amount of space on your phones storage so there’s no point to download this app to store files, it’s just a space waster. I put a few important files in the app and now I need to pay to view them or get them back, it does not load and it tells me my account will be interrupted if I don’t buy I plan but I thought the app was free like it says ?? I will take legal action if it comes to that to get my files back I will not pay cheapskates who wanna make a quick buck out of me because you guys think I’m stupid, stop advertising plan upgrades and let me view my files, it should not cost money . I got this app recommended to me by a friend but sadly I just got absolutely ripped off for important documents from cheapskates, I got scammed.SueingClashesVersion: 7.4.1

Forcing people to pay moneyWhen I downloaded it it gave me 20 gigabytes to spend, but it said if I added my phone number I'd get 5 extra, well, when I added the phone number, it said I'd get those 5 gigabytes forever, HOWEVER, nearly 1 year later they changed that rule and now my account is locked for passing storage. I tried inviting a friend so I'd have 5 gigabytes and could at least save my photos and memories. Nope, did not work cuz my account is locked. I am being forced to pay $10 just to download my photos and be done with this crap app forever. Never trusting companies again, y'all just buy a pendrive USB much more reliable. AND FOR THE RECORD: Yall said yall send me a warning email on January 31, 2023 well guess what??? Y'all didn't, there were no pop-up warnings in app either NEVER RECOMMENDING THIS APP!!!! The minute my cousin gets out of law school I AM SUING.ThaabyyVersion: 13.3.2

Fix your unreliable appI've used mega for two years now. As of this week whenever I try to download a scenepack to my camera roll, your app allows me to go through the process and then not save to my camera. Alongside not saving to my camera roll, it takes up my transfer quo even though it doesn't even work. Another issue is instead of downloading your app just says "Can not save to camera" without giving me an explanation why. I've redownloaded this app 2 times, cleared my storage to make sure I have over 20 gb of free space, and even attempted to download small scene packs rather than large. This app is so frustrating to use and it's unreliable, one minute I can be downloading multiple scene packs at once and the next I cant download one at all. Fix your app and let it provide the main service instead of failing..Malak BarghoutyVersion: 13.2

It is the time for giving and I’m giving you a bad review!I only had this app because I bought lift 4 videos and to get it on my phone the website only suggested this app. I only had these videos on the app, however I kept getting emails that I was over my limit, I would check my app and only the videos would be on it. Until one day they took the app hostage and said the only way I could get back into it was to pay them money. I tried to contact customer service but all I got was the same rude email back. I had to finally decide that I was going to have to sacrifice my videos I purchased because this free app wanted to screw me over and deleted my account and deleted the app. So if you want rude emails and terrible customer service and a storage app that mysteriously fills up so they can extort money from you then this is the app for you!.MDSIPMVersion: 5.3.1

Surprisingly poor mobile implementationI signed up for Mega and got the app for the purpose of keeping things I’m working on synced between various computers and my iPad. But that’s not actually what the app does. Unless it’s a photo or video, it won’t keep things synced automatically, instead requiring a manual upload every time. There’s no way to point it to a folder and say “sync this,” unlike on the desktop versions. Instead, you have to run the app, go find the file, and upload it manually. Their website even says as much: note how it says “automatic camera uploads” and “save files locally,” but that’s it. It creates a listing in the folders list to the left in Files, but that doesn’t actually do anything beyond just bringing the app up again. Even simple uploading is far harder than it needs to be. If you just hit “upload” and then “choose,” it then asks for access to your photos and videos. When that’s denied, it says it doesn’t have access and can’t do anything. The actual way is: menu —> upload —> import from... —> browse and then pick the file. That’s 5 actions to accomplish the whole point of the app. It simply makes no sense, and makes basic tasks far harder than they should be..GræyVersion: 4.1

Rubbish: no privacy & not workingMy goal was to share one single video with a friend... Created an account within the app and granted the permission to access photos, and this silly app without asking a thing immediately started to upload all my private photos to it’s cloud!😨 The only way to stop this transfer was to remove the Photos permission in IOS... Then I tried to remove the uploaded photos,- the only thing you can do is to move them to a “rubbish bin”, and still the app shows that the space in your cloud is occupied by them. Ok, let’s try to share a video... Uploaded a video, created a link,- the link just redirects to the MEGA’s main page with their adds and subscription plans (several attempts,- the same result)😒 Have no idea, how is going to pay them for such a service. And finally, you can’t even delete your account..%__max__%Version: 4.1

Scam/unethicalThe biggest problem I have with this company is the fact that they dive very close to, if not into unethical waters. So they limit the amount of storage or download you can do right, the only way for you to get more is to either buy it, or do a number of things they say will get you a higher limit. The amount you can download restarts every 6 hour, keep that in mind. So when you download their mobile app, or download their computer app it says that it will give you more space. However what it really says in the email they send you in small print at the bottom is that it may take several days for you to get the bonus data. I’m all for company’s making a profit but when you have to do sketchy stuff like this in an effort to make people buy your product, you’re doing something wrong.An Angry Pandora ListenerVersion: 3.7.8

Was going good but…App won’t load now, just keeps spinning even after a hard reset of my phone. When it was working video playback of your files sucked, took forever to load woukd never buffer correctly. Feel like I’m logging into AOL with my old phone modem..KilerdudeVersion: 10.0

Not working.I tried downloading scenes and it told me that i had to upgrade to like quota or something?? i don’t remember. i’m really dissapointed tbh, i tried using a vpn and everything but it’s not working..HshskekshnsVersion: 6.3.1

SucksIt worked twice but now the third time i’m trying to save a scene pack to my camera roll and no matter what i do i can’t save it.🙄😬😑😐😶😯😦😧😮😲😵🤐Version: 6.1.2

SucksSteals your money.€|+\!.%*]!|!*|Version: 5.16.1

Not enough space issueThe app is great, but I’m over the storage I’m allowed to have but it doesn’t let me delete anything because I’m over the allowed amount and I’ve contacted the email for help but I never get anything back. My stuff is going to be deleted in 9 days..SilaswdVersion: 5.14

Slow, Desktop and iPhone apps slow and support doesn’t workI’ve been with this service for less than a week, I’ve experienced very slow Desktop and iPhone apps that often freeze. Help support doesn’t work. I paid for a year and now I’m stuck with a buggy service and the Help chat is freezing. Hopefully this is temporary..Eastside99Version: 13.6

Ridiculous terms and garbage serviceI had all my photos wiped because I used more storage than was allowed for the free storage limit. Their emails went to my spam and even though notifications are turned on they didn’t send me a single notification from the app such as “hey upgrade or were wiping”. I’ve submitted a ticket and it’s almost been a week and no one has contacted me about this. That aside what is that ridiculous condition! HOW ABOUT STOPPING UPLOADS CAUSE ITS CAPPED?! Y’all are forcing people to buy more storage and locking their account if they don’t! What an absolute joke, all my stored photos are deleted and no one’s answering my email for any kind of solution or if there at least is one. I wish I could give this garbage app 0 stars because there’s photos of scenery I’ll never get to see again..Vince8989Version: 13.4

TrashNot loading the app at all just shows the mega logo for ages i deleted the app and reinstalled it same thing happened i know its not a issue with my phone because every other app loads up just fine.FuckfucfuckVersion: 13.3.3

This app sucksIt was so bad, i wanted to give it a zero, but thats not possible, so i give it, a one..Mega hater 1Version: 13.3.2

I lost more than 1.7 TB of informationI paid for around 3 months 2 TB plan and they delete all my information for more than 10 years.OscricVersion: 13.2

I know it’s not really y’all faultIt’s not rally y’all fault but y’all really got a problem with cp and it needs to be dealt deeper.The god Of Mobile AppsVersion: 13.2

Worst storage app everWorst application i have ever used when i first downloaded it there were 60GB to be used free then after a while they asked me to start a monthly payment otherwise they would delete the over limit storage of 30GB free and so they did !!!! Now the free storage limit dropped to 20GB free they are asking me to upgrade my plan to protect my data from deletion and my account from being locked I emailed them to unlock my email they refused to do so until i made the monthly payment This is the worst storage app you would ever try to use NOT recommend at all not even for a trial!!!.Mahasen.Version: 13.1

Code not workingI have a patron account and the mega links that i open always have a code to let me open the model file, for some reason they have stopped working on my phone and the code screen doesn't appear and instead it just has a button that says import that does nothing (usually works great, but until it's fixed 1 star).The most random nameVersion: 12.1.1

UpgradeSo i gotta upgrade to the pro version because i haven’t been using the app for 5 months? 💀….wowww ok..Ladyb0nnnnnnneRVersion: 11.3

Not great and frustratingThis is not my internet, I tried with service too and it was the same, plus I tried with a different device. It keeps on making my video load for a long time, about 1-2 minute(s) and I also don’t like the fact that you can record for 10 minutes or so and then you need to wait 6 hours for another 10 minutes unless you buy a $12 membership/subscription. Why should I spend $12 just to record a 20 minute video? Ridiculous..0rrbsVersion: 11.3

Garbage appApp is extremely laggy and buggy most the time not even letting you interact with anything and even making my phone itself slower while not even being able to provide the service it claims to be i couldn't even download a single file without the app crashing or freezing repeatedly.Yeet1234678Version: 11.3

The slide to seek option is goneWith iOS 17 I can’t slide to seek when watching videos. This is extremely infuriating when watching on larger devices like an iPad or a max iPhone. I can’t be reaching for the skip forwar/back button when watching videos y’all!.ToborexVersion: 11.2.1

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