ButterflyMX Customer Service

ButterflyMX Positive Reviews

ButterflyMX is wonderful and necessaryButterflyMX is a very easy-to-use product that has made entering the building in which I work very convenient. I was given a virtual key that I am able to use for the duration of my internship. For me, it is extremely practical because I am on my phone a lot, so simply clicking on the window with my virtual key, instead of, say, reaching into my pocket to get my wallet to get a key card, is very pleasing to me. The touchscreen at the front door is very effective— I have never had issues with accidentally not pressing a button hard enough, or anything like that. The product adds a delicate yet convincing touch to a building that attempts to look modern— ButterflyMX completes the look. Once I began to use it, it felt so natural, but then I thought about the times in the past when I tried to enter buildings without ButterflyMX, and I realized that they always took forever and are so much less convenient. I can see this product becoming a necessary component to buildings that want to attract tenants in the near future. I think some people may have issues with the product because they have issues with modernization, technological enhancement, and dealing with change, but this product will be a sure-fire hit in any Class A property. I think that the most vital lesson I can take away from using something like ButterflyMX is that the standard of buildings is rising with the rise of technology, and I am more than happy to embrace it, but then again, I don't have a choice..Rooso2Version: 1.74

They helped!My building got this system and I was kinda unsure about it at first. I wasn’t entirely sure what i was doing. I didn’t know if the people calling from the intercom could see me, or not, when I answered. I didn’t know if they could hear me right away, or did I have to press the speaker button in the app first? From what I remember, I think the system would lag and take about 2-3 seconds. So, I would hit the speaker button, but I was actually turning the speaker off each time because of the lag. (Cause the system had it on automatically). Or something like that. Could be vice-versa and I’m saying it backwards. In any case, I think I mentioned something to the building people in passing, and I don’t remember how, but the employees from this app and system spoke to me through email. They were SUPER nice and accommodating. Any question I had, they answered. Any problem I had, they fixed. We spoke back and forth a number of times. They wrote back immediately. It was pretty awesome, to be honest lol. I never felt so much like what I cared about personally, mattered so much. Not even from the employees from the building I live in. So it was great! 😂 Anyway, it’s been at least a year or maybe 2 since that happened, but I thought I’d give my review since I guess I never did and they did a great job. Thanks again, guys!.Photag216Version: 1.98.0

Great app, so convenient!I seriously don’t know how I lived without ButterflyMX at my old place. My new apartment has the butterflymx intercom and it’s so convenient. I love being able to open the door to my building with my phone (I use the swipe to open pretty much every time I come home) and it’s waaaay easier to let my friends in now that I don’t have to go downstairs to open the door for them. Also easier to let postmates/Uber eats drivers in and get food delivered right to my door. Plus I can actually see who’s at the door from my phone instead of just opening it when someone buzzes (dangerous) or having to go downstairs to check So far I havent had any issues with the he app - it was easy to set up and navigate. Works smoothly and video calls come through clear. I love that in the app I can make a virtual key (I use them for my dog walker, the key is set up to let her in every weekday while I’m at work which is super useful). My building also has a package room which is awesome because I get a notification when I receive a package and don’t have to worry about it being stolen or lost. Overall I’m sooo glad I have ButterflyMX at my building and the app works really well. No complaints here!.Jane EGVersion: 1.83.1

Helps me stay safeI recently moved into a building that has ButterflyMX. I hadn't heard of ButterflyMX before, but I am sooooo grateful to have it. I have underlying conditions that make me more susceptible to Covid-19 and I go out of my way to avoid touching things. With ButterflyMX, I can open the door of my building using the app on my iphone. I also just discovered a way to do this via Siri. I set it up so all I have to do is say to siri "open door," and the door magically opens. I don't have to touch anything. The other thing I appreciate is that when deliveries come (I order food a lot), I can see the delivery person through the mobile app and can let them in. In my old apartment, I had to walk to the kitchen and speak into the intercom system that was on my wall. Now I can do it from my phone. It doesn't seem like a big difference, but it actually is very useful. The last thing worth mentioning is that the ButterflyMX customer service team is awesome. When I moved in, I wanted to make some small customizations. So I found the ButterflyMX phone number and just called. The customer service team walked me through all the steps to make the necessary changes. Was super easy and they were so friendly. I really like this app, especially during this crazy time we are living in..Ashley L.RVersion: 1.78.5

Good idea, not quite great...The idea is sound. Problem is the app and connectivity. First off, you have to have your phone nearby at all times to know a call is coming through. And if your phone is on vibrate there’s a high chance you won’t notice a visitor. When it rings if your phone is locked you have to unlock it before you can open the door, which takes time. And that time matters bc there’s a delay between the doorbell being pushed and the phone ringing (not long but sometimes long enough for people to leave). It’s not compatible with any home hubs other than Brilliant. The Alexa skill only lets you open the door. It doesn’t ring when someone’s at the door. I like it but it needs a few tweaks. The first tweak should be to improve the app. Make it so that it’s easier to open the door when someone rings and have the camera pop up immediately. I think the second tweak would be to make it more compatible with home hub devices so I don’t always have to have my phone at the ready and others can open the door when a visitor rings..Hildo BKVersion: 1.79.1

Consistently workingOur system doesn’t work in many of the early morning hours. I can’t use my fob to open the elevator and sometimes not even the outside door. Instead I must dial myself on the intercom. This is a major safety issue and could cause a push in from an armed assailant looking to burglarize or worse. That extra minute leaves anyone including me vulnerable for that time. Please fix this for our collective safety. My guess is that it’s a setting. I have a dog that I walk early and sometimes late at night or as early AM as 2:00AM. Thank you for your attention to relay this to property management. The personal liability far outweighs whatever safety controls have been put in place. Thank you for your attention to this , DM.Poundtown76Version: 1.111.0

Terrible & unusableI gave 1 star out of five because that was the lowest. If I could choose, 1 out of a 1000. I really, really dislike this app - it’s usability is 0. Great idea, really great. Execution - terrible. I don’t know why but we’ve missed all calls - the delivery person just quits. The sound starts, the phone locks and the slider is as easy to use as opening a can with oily fingers. It just slides all over the place. I have to go down and rescue every poor soul locked in our building. I can’t imagine an app so poorly designed for its one function. I mean a 100% failure rate, there’s no signs given by the company offering instructions. The app doesn’t need high quality video (if that’s what’s killing its startup time) This is great idea and if they executed 10% it would be almost usable. Disappointing at how companies can make such awful decisions while acting in the pretenders of looking after the customer. Or, clearly, not even knowing who the customer is..Link8rVersion: 1.68

Next level convenienceMy building just introduced the ButterflyMX service and I was in immediate disbelief that I ever functioned in NYC apartments without it. The app allows you to create ‘virtual keys’ for preapproved visitors, so I created one for my dog walker who comes every weekday around lunchtime. Now he enters the building without having to buzz a bunch of my neighbors’ units until someone lets him in. We also have a key fob on our elevator, so when I ordered seamless I’d have to go downstairs to grab my food. But somehow ButterlyMX unlocks the elevator for the delivery guy to only get to my floor, so I no longer have to go down to the lobby to grab my deliveries. Incredible convenience! Mobile app is great too!.AlexSnycVersion: 1.78.5

Very LimitedIt works to open the door. I’ve never had difficulty with it connecting. But two aspects of answering a call from the front door make it incredibly annoying: (1) You are unable to answer an incoming call from the door with audio only, it always uses your camera to video conference the front door. I would frankly prefer the ability to access the call like I’m viewing a security camera, where I can hear and view the door feed without my audio or video being automatically shared. (2) If your phone is locked when you receive a call from the door, you are unable to open the door from the call when you answer. You have to answer the call and then unlock the phone within the active call to access a screen that allows you to open the door..DanielleElizabethVersion: 1.92.1

Love this appThis app works all the time for me. I open the door for myself every day when walking up to the building, which is great because I don’t have to pull out my keys. When I’m having people over I send them a virtual key so they can let themselves in, and I receive a notification that they’ve used the key. The best part is I no longer miss deliveries while I’m at work because the video calls come straight to my smartphone allowing me to see it’s the delivery person and grant access so they can drop the packages off inside the vestibule, saving me trips to the post office to pick up stuff they can’t leave outside..LJK3410Version: 1.75

Essential Building FeatureWhen I first moved into my building, my property manager showed me the different amenities we have. They’re great but I don’t really use them too much. We just got Butterflymx before COVID and I have to say I can’t believe how much I use it. I can let deliveries in safely workout interacting with anyone using the video call to my app. They also have a virtual key that I’ve sent to my girlfriend that lets her in without even calling me. She loves it too cuz it’s so easy for her to get in. Can’t wait until our building opens back up and I can invite friends to a rooftop party! It’s a super cool touchscreen too!.UExplorer100Version: 1.79

A great appThis app is great. I read some of the other reviews before leaving mine and I can honestly say I never have any issues. The only time the app hasn’t worked is when I don’t have an internet connection, which makes sense to me since it’s web based. I did email the support team about situations when I might not have internet due to data restrictions or caps, and they told me they’re rolling out a bluetooth feature that will allow me to open the door just using a bluetooth connection. Seems fair. I’ll continue to use this app because it’s convenient for me and my guests..Jrod20183Version: 1.76

Awesome for key-fobbed elevatorsWe have key-fobbed elevators in our building, which used to mean that whenever I had visitors over I would have to go down to our lobby to meet them. Since we installed ButterflyMX, whenever I grant access to our building the elevator to my floor is temporarily unlocked - allowing my guests to make it up to my apartment without me going downstairs. What's even cooler, all virtual keys that I issue to my friends or family unlock the elevator too. It has made living in my building so much more convenient. I love this product and use it every day..Bergs58Version: 1.74

Lacking Easy FeaturesThe app is functional but it’s bare-bones. I’ve been using Butterfly MX since my community switched to this system about a year ago and there’s four areas I find lacking. First, it’s not possible to update a visitor pass to change the permissions of an existing pass. So if you have a landscaper that’s authorized to access the property on Thursdays, but their schedule changes to Mondays, you need to delete their pass and issue a new one. Second, if you have more than one account, say a husband and wife living at the same address, your visitor passes are not visible on both accounts. In addition, notifications only go to the person who created the visitor pass. So if you create a pass for a housekeeper, your spouse can’t see or edit that pass and won’t receive a notification when they arrive, and the opposite is true for any passes your spouse creates. Butterfly’s solution for this is to share a single account, but that’s a workaround, not a fix. Third, there’s four vehicle entrances that I have access to in my community. Each one has an entry gate, an exit gate, and a pedestrian gate. That means I have 12 sliders on the home page of my app, but I only ever use 2 of them. There’s no way to star, favorite or even sort-drag the gates I actually care about, so each time I need to use the app to open a gate, I need to scroll through the list and try to remember the name of the one I need. This problem is exacerbated when using the Apple Watch app to unlock gates, which has a tiny screen. Finally, there’s no CarPlay integration. It seems like it would be an easy and obvious win to have Butterfly on CarPlay to open gates without needing to handle your phone, but this is not available as of the time I write this. So the app does work, it doesn’t crash, but it lacks easy and obvious features, and when an app is missing such low hanging fruit it makes you irritated every time you use it, even though it does work fine..Rob2431Version: 1.112.0

Almost 5 starsThis app works as intended - I can easily open my apartment gate, let my visitors in, and give family a temporary key while they’re visiting. The only issue I have is that when I am trying to swipe across the screen and open the gate, I often end up accidentally dragging and scrolling down the screen rather than actually moving the lock icon. Unless you use the app for opening gates of at least 5 separate properties, I don’t see why the scroll function needs to be enabled automatically. If this could get addressed the app would be perfect. Thanks for reading!.AngerlersVersion: 1.99.0

Great for my house cleanerThis app this is a lifesaver. We have a house cleaner that comes every 2 weeks and before ButterflyMX I had to give her a key to get into our building, which always made me uncomfortable. After our building installed ButterflyMX, I’ve sent her a virtual key that only works when she needs access to the building. What’s more, whenever the key is used, I receive a push notification with a picture of the person who used it. If I decide to switch house cleaners, I can revoke the virtual key at anytime from the app. It’s awesome..JPG1540Version: 1.74

Great product, great company!Not only do I work for ButterflyMX, but I also have the pleasure of living in a ButterflyMX building, and I seriously don’t know how I ever lived without it. I used to have to rearrange my schedule to make sure I was around to receive deliveries, and now I no longer have to worry about missing them. I also love being able to see who is at the door before letting them in. This product has added convenience to my life as well as an added sense of security. I love it!.Julia M SVersion: 1.86.2

Simple and easyHonestly, the developers really cooked with this app. it’s responsive, its fast, and most importantly, it works. you can set passes for visitors and deliveries. I’ve never used the feature but you can also just type in the residents number at the dialpad and it’ll call the resident. really cool app with a good list of features. only addition I’d like (I’m being nitpicky) is a way to set a widget for the app so I can open a gate without launching the app. otherwise, its perfection.OfficialhamburglarVersion: 1.112.0

Needs a tap-to-open functionMy building switched to this system, and never in a million years will I understand why there isn’t a tap-to-open function. Instead, I have to unlock my phone, find the app, open it and then find the door I want (hopefully your management labels the doors in a way that makes sense!) and then swipe in the app to open the door. I have the option of paying for a new key fob, but when the technology exists, why doesn’t the app allow me to add a widget to my Apple wallet and tap my phone on a fob reader to open a door? Huge missed opportunity..GrassfireVersion: 1.105.0

Excellent App for Secure AccessI’ve had a great experience using ButterflyMX. The app is easy to use, reliable, and makes building access incredibly convenient. Being able to see visitors and grant access directly from my phone gives me peace of mind and saves a lot of time. The interface is clean, the video quality is good, and everything works smoothly. Highly recommended for anyone looking for a simple and secure access solution. ⭐⭐⭐⭐⭐.Cole BalVersion: 1.117.0

Great App, but needs CarPlay access!I absolutely love everything about this app ….. Except….. no Apple CarPlay access. At least once a week I have to reach for my phone, open it, search for the ButterflyMX app and swipe to gain access. All because a visitor is sitting at the call box trying to get access to the gate, blocking the RFID reader. Apple CarPlay would “complete” this app, making it the best app ever 😉. I hope the developers will work on Apple CarPlay! Thanks!.Clay4Version: 1.109.2

Seldom WorksThe apartment building I live in uses this for entry to building. It’s the worst service I have ever used. I have to carry my keys and access card simply because this app is so unreliable. Technicians have been out many times and can’t resolve. It’s internet based, but no internet service is 50/5 chance of working. When I search for my next place and discover they provide this service for tenants I will keep searching..NPRFan55Version: 1.92.1

Virtual keys kind of annoyingI hope the devs will see this review. The app would be much better if I could see the six-digit virtual key in the app when it’s created. The way it works now, I have to text it to myself to find out the six digits, so I can put it in delivery instructions or send to the delivery person. I don’t understand why the app does not just show the virtual key right there. My last building had a similar system that was much easier to use because of this..JustkellyokVersion: 1.101.1

Safer than ever!We live in a small condo building, so we never thought we could have one of those fancy intercoms used in large properties. Butterfly made it happen. Not only we have an excellent way to control access to our building but we can keep track who enters and exists the building. The app is phenomenal. If you are thinking about getting an intercom system, this is the one for you! Even better than the ones from large condo buildings..DCAndresVersion: 1.70

Easy and convenient!!I previously worked at a property that has a ButterflyMX system in place, and I absolutely loved it! The ability to be able to open my property from my phone is phenomenal, and the app itself is super user friendly and easy to use. I would definitely recommend ButterflyMX as your access control solution if you are in the market. Keep up the great work!.IRissityVersion: 1.87.3

3-D touch works greatLoving this app. My favorite feature is the 3-D touch, which allows me to open the door without ever opening the app. It’s a thoughtful feature that tells me that thought about the user experience and the way people use their product every day. No one wants to constantly go in and out of apps, especially for something like opening the door. It’s the little things that make this product great..FHF925Version: 1.76

Very good appOverall, this app works very well and unlocks doors quickly and easily. The one exception is unlocking my apartment door using the slide to unlock feature. It can take anywhere from 1 minute to 10 minutes before the door unlocks. I’ve started using the tap to unlock, which works great although sometimes My Phone thinks I’m trying to make a payment..Brettno1Version: 1.116.0

This mobile app is awesome!I love the app. I use it every day to let myself into the building. It's never failed me and they are constantly releasing updates to make it better. Just the other day they pushed out an update that allows me to open the door from my Apple Watch. I'm not sure what's with all the negative reviews about stability - my guess is it's something with the user's internet connection or mobile device..MiW2068Version: 1.74

Forced to create accountI mistakenly remembered incorrectly about account creation in the past and am changing from one star to three. Currently works ok - it opens the outer door of our building fine (which is very convenient) but it doesn't work on the inner door (which is not). The main drawback is that it requires your phone to be unlocked to open the door, so you can't ask Siri to open the door for you without taking out your phone which is inconvenient if you have bags of groceries..AC1983Version: 1.104.0

Easy to useEasy to use and safe.ShaviiibbnVersion: 1.113.0

Simple yet awesomeLove this app.FfgfyjvxfghvdfyhcddtyvdVersion: 1.112.0

Love it!Proper App, does all I can ask and more.NoA4VAVersion: 1.78.2

Please fixIt’s great when it works, it’s super useful when I don’t have my keys with me, but it takes FOREVER to load and open the door. i don’t know if this is just a connectivity issue, but i have to wait at least 30 seconds for it to register and unlock the door..Lpslover2057Version: 1.92.1

It’s fine? Room for improvementDoes it’s job but ui to open the door is pretty annoying i’m talking about the swipe to open button, which doesn’t work nearly as well when your phone gets wet from rain or wtv, i think it could be beneficial to add some “autocomplete” to the swipe, like that you can swipe most of the way, or just do the motion across the button and it’ll register as a full swipe, idk just food for thought.SadCat93Version: 1.92.1

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ButterflyMX Negative Reviews

Serious problems... please fix them!There is so much wrong with this app that could be fixed... I have to wonder, do any of your developers actually use it themselves? Please please please, you MUST figure out how to make it work from a locked screen so that guests can open the door without being given access to my email... text messages... basically all my private data. The whole system is a failure when the simple possibility of a guest answering the doorbell requires a potential violation of privacy... Also... how about letting the user decide when to turn on and off the entry camera!? Also, as it stands, one user on an account can’t switch to do-not-disturb without turning the other user to the same. I can’t tell you how many times I missed a delivery before we figured out our controls weren’t independent from each other. It’s a pointless function as it stands. I have had long conversations with your phone support about these things and they seem to agree with me about how serious and frustrating these problems are... they assure me it will improve... but it’s been a while. I want to like your app. Please fix it..JeffpreissVersion: 1.84

This system is terrible, it takes forever to route a callI live in Portland OR. To open my front door, the system needs to connect to New York office, process, and route a call back to me. This process takes forever and is at the whim of “busy times” when all the other apartment building in the country are trying to do the same. Here it takes 10 to 12 “rings”on call box finally start routing the call to my phone . The callbox just makes a pretend “ring” sound, but in fact the call has not even been routed at all. By the time it gets routed, most deliveries have given up and left (average rings for a person to wait is 6, in general). Shame on this company for overselling a service and not keeping their servers up to the demand. This is very costly to the residents: besides the terrible inconvenience of basically not having a doorbell, deliveries are missed, appointments need to be rescheduled, and now our building is even blacklisted for Instacart services. Their customer support does not even answer the phone. This is misleadin advertising, unfair business practice, and basic malice to falsely pretend the phone is ringing while in reality it is not doing so at all until minutes later.NethersmurfVersion: 1.82

Can’t stand itWhy do I have to have my phone near me in order to answer the doorbell? This is not progress, it makes my life harder and wastes more of my time. Interface is confusing and jumbled, both on the app as well as the intercom panel. The intercom is especially bad, it’s not intuitive and requires too much effort for any delivery person in a rush - almost every delivery I get, the person just calls my phone anyways, which is exactly what I don’t want. Also, I live with another person but the app will only “buzz” one of us depending on who the visitor selected in the intercom (in the rare instance where someone doesn’t give up and call my cell phone first). An improvement that I’d suggest is giving the option for all residents in a unit to get simultaneously buzzed when a visitor calls anyone in your unit. But honestly even that change still won’t make this thing even remotely worthwhile. Quick update, Just missed another important delivery. Changing review from 2 stars to 1. Worthless..EmojeoVersion: 1.82

Inconsistent and DifficultThis app is possibly the most frustrating development in technological history. Conceptually it’s great, but in practice, it’s a headache. The touch screen is not intuitive so deliveries and guests often give up and call me. Then, because theres no way to remotely open the door without getting called on ButterflyMX, I have to stop what I’m doing and go down to the lobby to let them in. And if it’s a package, forget it, they’ll be back on the truck by the time you get downstairs. A feature that allows you to open the front door unprompted is essential. Also, when you do get a call on ButterflyMX all your devices start lighting up like a Parade and don’t stop even if you let someone in on one of the apps. God forbid you’re in a meeting with your phone and iPad, you’ve got to go digging in your bag to make it stop. While I believe this type of technology is the future, the past systems are still superior to this dreck..SweetrosenVersion: 1.60

Avoid living locations with this technologyShould you seek a new residence, I strongly advise against selecting a building equipped with ButterflyMX. This purported "upgrade" to my living situation has proven to be an egregious detriment. Countless instances of being locked out ensued due to the app's unreliability, frequent interruptions in the connection to their system, spotty internet connectivity, misconfigured account settings impeding proper door access, erroneous indications of door status, randomly resetting PINs with a narrow window for input, and more. Notably, meticulous tracking of entry and exit times becomes an unwarranted intrusion into privacy. In the absence of a conventional key, one is left vulnerable in scenarios such as a broken or lost phone or inadvertent phone confinement within the apartment. This deficiency caused me to awkwardly wait outside, alongside others similarly unable to gain entry. The reliance on three distinct apps for location-specific access to my residence is quite absurd..Chilled iceVersion: 1.96.2

Is it the app that’s trash or just the system entirely??Our condo switched over to this system a year ago and we’ve had nothing but problems when it comes to deliveries. Delivery services that should have their own codes either don’t have them or don’t use them, meaning they call us directly. Which, fine, but I thought the purpose was to give companies their own codes so they didn’t have to call specific residences. Either way, the app is fluky when it comes to receiving calls—half the time the call never registers and just is sent to a missed notification. If it does happen to ring, the app doesn’t automatically open and we’ve missed deliveries that way as well, scrambling to try and find where to open the door. We’ve had dozens of deliveries returned at this point..Suze0709Version: 1.92.1

UselessMy building recently switched from a typical buzzer to this platform. I am so far really disappointed with this change. The platform requires your guest to call or text you from the tablet by the door - no option to simply “ring the doorbell”. And now I have to have my phone on me at all times in case I get an alert - which might interrupt work or other phone calls at any time. It’s also not clear that I can edit the directory, which is a problem since others in my apartment were not initially added. So now I have to wait on my landlord to get around to fixing this problem. The user interface of the app itself is also confusing. I’m supposed to be able to see who is at the door via a video call, but have no idea how to do that (and I’m not 75 so I should be pretty good at using a basic phone app!). Also, why does a video call help, when I obviously don’t recognize a random UPS guy on sight? Overall this app is just a fancy solution to a problem that doesn’t exist. It’s hard to use and makes answering my door a challenge, for no actual benefit. Don’t bother!.9Aes9Version: 1.92.1

Inconsistent and inefficientThere are 3 big issues. First, when your device is not already open, the app inconsistently wakes the device up when someone buzzes. Seems to work on my phone but doesn’t on my iPad. Second, the process of opening your phone and getting to the app to see who is there is pretty cumbersome. It should be as quick as on a dedicated hard line- pick up the device and see the person who’s ringing- ideally on the lock screen. By the time I get to the app the person has often hung up. Third, there needs to be a way for me to open the buzzer unit’s camera to see who might be there even after they’ve hung up so that I can let them in after the fact. This is for now the most important missing feature of the system..Palindrome212Version: 1.69

App developers manipulate the review systemThe app spams you to give it positive reviews and if you try to give a negative review instead, it takes you to the user support page, thus avoiding negative reviews. This system is designed just to feed them positive reviews. In truth overall the has mixed performance. It works sometimes it doesn't work other times. The worst however, is when it logged you out just because it feels like it and you have to figure out how to log back in again and reset your account. This can lead to considerable delays in getting the task that you need done. Overall, I wouldn't use the app if it wasn't absolutely necessary, which it almost never is so therefore I almost never use it..Tim's iOS app reviewsVersion: 1.108.0

App would not unlock my door.This terrible “security system”regularly comes up with novel ways to deny me entrance to my building. Today’s was not novel - it just didn’t work. Luckily the key fob did unlock my door so I got in. Other times, when opening the app to unlock my, or your door, sometimes a popup will prevent you from accessing the unlock feature, until you do what the popup requires, such as sign in to the app again. This comes at the worst possible time, when you’re just trying to get in off the street. “We will not show you this message again.” This apparently means ‘until we want to show it to you again.’ The pops will be back! As I’ve said in a previous review, if Butterfly is showing me ANYTHING other than the toggle that will open my door, demanding that I attend to the app instead of attending to getting in off the street, Butterfly is jeopardizing my safety. Today even having the app open properly did not mean the app would unlock my door. I’m stuck with this “security system”. My advice to anyone reading this - stick with keys!.Soaked SeattleiteVersion: 1.106.1

Revert to old UIThe new UI in the app to show “access” is really annoying. To have to click the notification bell and then another section instead of having it on its own tab is super frustrating esp when you are trying to check really fast if your guest was allowed access. The previous UI interface was way better and made more logical sense for users. Also, the picture that is automatically taken from the device now is cropped to a square and zoomed in instead of showing the full width of the taken shot. Not sure why there was a decision to change the UI but I don’t see any positives except to make it more confusing for no reason but just because..Cacabee333Version: 1.88.0

Delivery drivers can’t figure this thing outI want to love this! It’s cool tech! It works pretty well. But 80% of food delivery drivers can’t figure out how to use it. What’s the one thing people want to do with a front door intercom? Punch in a unit number and get buzzed in, right? Doing that with this is totally hidden and non-intuitive. (Tap directory, put a unit number in the search field, tap the persons name in the search results.) The whole street-side UI is completely geared toward your guests knowing your name, but most food delivery apps don’t give your name to the driver. If this was a big screen with a number pad, where you punched in a unit number and got connected to the unit, I would be it’s biggest fan. It’s cool hardware and rest of it works great. But food deliveries at my new building are 100x harder than at my old building with its 40 year old intercom, because the UX of this thing is too hard for visitors to figure out. (Also, showing anyone on the street my name if they know my unit number?? Gross!).VananythingVersion: 1.84

Not ready for prime timeOur building has had the system for a couple years and nothing but problems. Currently our system has been down for over two weeks because of a power surge. How could getting parts and getting this fixed take so long? Even when the system is working, deliveries are often not delivered or are left outside (this is downtown Boston) because delivery people can’t understand how to use it or it fails to connect to tenant. It usually takes 8 or so seconds between calling someone and the app actually popping up. Touch screen is flakey, often doesn’t respond to touch, u have to press a button several times to get it to do something..KeithdragonVersion: 1.61

Latest update has issues adding contacts to visitor passThis app was top notch but unfortunately the last update has made sharing a visitor pass extremely tedious. I’ve quadruple checked permissions were allowed to access all my contacts and it just won’t display anything. So now I have to go to my contacts, copy the phone # then go back to the app and paste it in. I’ve uninstalled and te-installed the app several times and still no luck. So it still technically works but now it’s very tedious vs super quick and easy :( Hope the next update fixes this issue.Choons Choons ChoonsVersion: 1.106.1

Can’t actually see who’s calling until you let them in.I hate that I’m constantly getting calls to let people in because I’m at the top of the list, and because the picture of who is trying to get in is such poor quality and you can’t get a bigger image until you answer which lets them in. It’s a terrible liability, and on top of that I can’t do anything on my phone until the call is over so I’ve opted to mute all notifications entirely because of it. There really needs to be an option to open the app to actually see the person without unlocking the door and a button to decline entry..Mr. Dr. Prof. Johnny Badas.sVersion: 1.116.0

App is not exactly accessible to voiceover userThat’s not confused voiceover and siri The app has options to use siri but that is still not helpful. I am a voiceover user meaning that I am blind. This application needs improvement because they are many buttons that I am unable to negotiate through voiceover. It simply says, button or it wouldn’t say anything. It is frustrating. My building recently changed to use this application to open the door but for someone, I am not considered went develop in the app just yet. Please improve and check with Accessibility. Thank you..MomojojomonkeyffeetVersion: 1.92.0

Incredibly unreliableThis is the worst app. It gives a false sense of security by making it seem as if I have control over when the door is opened. It never works. I was excited to have an alternative in case I left my key fob and was unable to enter the building. Any time this happens, I am still unable to enter using the app. When visitors request to be let in, the app does not open the door. It’s a useless tool that never works when needed. I would prefer to not have the system at all over my current experience of having it but never being able to use it..Katie2395Version: 1.82.2

Lack of Support in ChicagoMy building’s butterfly system has been down for 6+ months. Anyone who hasn’t updated the app still has access but anyone with an updated phone/app doesn’t have access. The building has replaced the unit multiple times and the problem has not been resolved. Butterfly claims the issue is the building’s WiFi but why would the app still work for a couple users? The call functionality from the unit doesn’t work, the slide to open functionality doesn’t work, we aren’t able to send access codes, etc. Complete lack of competency from Butterfly..SNCHI187Version: 1.112.0

Useless until there is a button to buzz open remotelyI dread deliveries since ButterflyMX has been installed in our building. The system is so complex that no delivery person really understands how to reach us. So they end up calling our cells and we have to go down six floors (no elevator...) This could be fixed with a simple feature: a button in the app that would open the door remotely. Every intercom system has this. Even the ones that were installed decades ago. I recommend the developer to quickly do some user research to understand what users really need. And to hire UX designers with a bit more user empathy. I can recommend people if you want..Olive77Version: 1.57

MehIt’s difficult to know which door is which- I don’t know what north/south/east/west means in terms of gates. The amount of gates that lock in my complex is overwhelming so after you wait for the app to load you have to scroll and scroll testing which one will unlock the correct gate. Carrying anything in now is a pain because I need one free hand to open this app. God forbid I don’t have my phone on me and I’m locked out of my complex. We used to have a little key fob that you could tap and yes it had its own issues, this system didn’t solve anything.MalideshoujiVersion: 1.101.1

Needs more mobile friendly features!The butterfly mx system was recently installed in my community and I understand that it’s going to take some time to adjust but if I could give this app negative stars I def would for one simple reason. There’s no button that simply opens the gate for delivery drivers or guests for that matter. Everyone has to search for your name or call you which is annoying because if I’m at work I might miss a call. Please add an option on the UI that simply says guest and a guest pin that I can give out if I’m having a large party at my house. And delivery drivers need a pin too that we can remotely change at our convenience..Canine Is HereVersion: 1.60

Makes you wait for their animation to open the doorIt’s annoying that you have to wait for their butterfly animation to pass every time you want to open the door. If we’re waiting due to a technical necessity, fix it, I have had other apps that work without the wait. If it’s an aesthetic thing, get rid of it! Also, it’s unreliable, the system in our building breaks down all the time..Keçika DêrikîVersion: 1.112.0

Apple CarPlayThe only purpose of this app is to open the garage door, yet it’s missing from Apple CarPlay in the car..Fsh50Version: 1.110.1

Terrible uiAbsolutely hate this app, i would do anything for my building to use something else. Every single day i am outside freezing waiting for this slow af app to load. And once its open the sliders are an unbelievable pain to get to actually work. Get it together.Claire1600birdsVersion: 1.108.0

Does not work with Apple WatchFormerly worked fine on Apple Watch but after the most recent iOS update it does not even download onto iwatch..Statfan1Version: 1.103.0

PLEASE UPDATE!!Crashes every time I try to open on my iPhone 6 running iOS 8.0.2 Otherwise I'm sure it's a very useful App..Zombie9999Version: 1.41

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