CarGurus: Used & New Cars Customer Service

CarGurus: Used & New Cars Positive Reviews

!!Please Beware of Carvana and Silver Rock!!!!Worst experience ever. I bought a $37K beautiful truck that ran smooth as silk for the week trial period. Almost immediately after the warranty the truck started knocking and running rough. I hadn’t even paid my first payment yet! I tried using their warranty service “Silver Rock” please look up silver rock before buying. Worst reviews that I have ever seen! The work is covered under the warranty however they will not cover having to send the parts out to be fixed. No facility that I can find has the machines in house to do the work. Everyone has to send the parts out. This essentially makes the repair not covered even though it’s covered under warranty…. Carvana is no help! I spent 4 hours on their chat bot. They ghosted me for an hour saying that they were going to help me and then just left. Finally over an hour after they left me someone else txt back saying to call silver rock. I had already called silver rock and they just tell me if I’m ok with paying the deductible then it will be covered…. None wants to help. I’ve already waisted so much time trying to figure this out and I’m just prying that I don’t get stuck with this truck that I can’t drive..Freido810Version: 2.77

I do use the app a lot buutttt....I HATE that when I put in a certain mile range to look at cars in, I get cars outside of that range that are in Texas or Florida. I understand they will ship/deliver a car, but any dealership will ship a car . I want to only look at cars that are in my search radius. If CARGURUS is going to continue to do crap like that there needs to be a filter option where I can select it to not see those cars. The app can be kind of spotty at times, but like I said I do use it A LOT. I hate that when you select a car to look at, the “All Results” button to go back to the list of cars is right underneath the CARGURUS home button, which when you hit it by accident sends you back home and refreshes your filters you used to search for a particular car. That can be very frustrating when you select 4or 5 filters and accidentally press the wrong button bc the back button is so small and I have to start all over. Hope y’all take some of these thoughts and improve your platform. I have bought and sold cars from y’all, and anything to make it better is a win for everyone. Thanks.Doobie reedVersion: 2.8

Really the only place to shopI’ve been shopping for the right used suv/truck for over a year now and Car Gurus is without a doubt the best place for not only searching but also comparing vehicles. Their search filters are superior to any other platform. Even direct buy competitors don’t come close to the number of filters that Car Gurus has for shoppers. I honestly couldn’t think of a filter that I’d want to search for that Car Gurus doesn’t have already. The east of searching and filtering is also unparalleled. The user interface is simple and easy to figure out. And talk about fast. The speed at which you can search for a vehicle makes it so useable is one of its strongest features. The number of vehicles being posted is also superior. I’ve rarely, if ever seen a vehicle on another app that I hadn’t already seen on Car Gurus. Recently I’ve started to use the save function as well and have found it to also be very convenient for making comparisons..BigFR8Version: 2.88

App is good but needs changesApp is nice for the convenience of not needing to sign in like you would with the website. The setup is ok except for one thing that really needs to change is when you look at one vehicle listing and want to go back to the other listings, the “ All results” option is very close to the car gurus home page option and i quite often accidentally press that instead of the All results and it causes me to go back to the homepage and I have no way of getting back to where I was searching. Causes me a lot of frustration when I have many filters picked. I know I have the option to save my filters but sometimes I forget to do that. Another thing which has to do with the filters is how the filters options always changes depending on what you search for or how you search. For example when you want to search by body style it doesn’t allow you to put in the price. You have to search by price first then pick the body style but then you lose other filter options. I still will continue to use the app however I hope to see some improvements in the near future..Gearhed78Version: 2.20

Great and excellent review for great views!!!I kept searching for a great and reliable vehicle for my fiancé and our lil fam of 2 now 3 lil ones with an additional foster baby, I am so glad and grateful for this app it got us landed on an extra upgraded features like 2019 Chevy Tahoe Z71 with off-road features such as, Sun/Moon roof over driver and co driver seats for us and entertainment for our kids and also us, better lights, towing devices on front side, than our 2015 Chevy Tahoe LS with just 1K down payment and both credits like I just couldn’t believe it. Not too long of a glass top where it’ll easily break just from below zero degrees and heating inside it, not a dark color vehicle where it might not too visible for semi trucks and during blowing snows, and still outstanding rear signal lights and front lights with extra on the mirrors. The vehicle is all season, all safety, all extra, and all terrain so this app is an excellent and amazing opportunity for searching! We go to cities, country sides, etc. BestChoice!!!.EarnernaddatakerVersion: 3.31

Shopping for trucksI’ve been on the larger sites and the smaller ones and what I’ve found is that ”CarGurus” are the most simplified website there is; you don’t need to look anywhere else! They make the filter application very easy and when you find the vehicle (and you will) that meets all of your needs and wants ( and again, you will! ) the page will give you the option of contacting the seller; whether they are private or public you can contact them directly! Wait! It gets easier. If you don’t have the thousands laying around somewhere in your bedroom or stashed somewhere underneath a rock outside you can apply for a loan right on the “CarGurus” website. You’re in the right webpage with “CarGurus” it’s that simple folks! The rates are competitive and you will be completely satisfied with the results. It really is the best way to go for today’s shopping in vehicles, get it all taken care of in one easy day…..Double barrel DarrylVersion: 3.34

No visibility into all fees, no quality assuranceThe problem I’m about to describe is not unique to CarGurus. It applies to the whole genre of used car apps. If CarGurus wants to stand out, they should consider addressing the following: I’ve been looking for a few months for a used car and sometimes the ‘good’ or ‘great’ deals on these apps are misleading. Just spoke with a dealer about a used car that appeared to be $1600 below market on a couple car apps. It was flagged as a “Good Deal.” They don’t mention on the app what I was only able to find out when I pressed the sales guy for details: there’s a $700 dealer fee, a $400 fee to process registration, and a $750 penalty for paying cash. The dealers are smart and have figured out how to game these apps to attract potential buyers with “Good Deals” and hopefully keep the fees hidden until the buyer is hooked on making the purchase. It’s frustrating and a fundamental flaw with these apps. The solution to this problem seems simple: require the dealers to list all fees along with the list price of the car, and factor those fees into the deal rating. Only then can a real comparison be done..Red4GreenVersion: 2.3

Armed with Information!!GM Y’all!!! Just wanted to let you know that I appreciated the Apps ability to provide me relevant information in regards to my recent vehicle purchase. I was able to do thorough research into what was available in my immediate area, and nationwide. The App assisted me in making a very informed decision on my purchase. The App also allowed me to have a firm negotiating tactic, as there was a significant discrepancy in the CG advertised price and the Dealer’s advertised price. I showed the Sales Manager the CG price, and stated that was what I was willing to pay, or I am taking my business elsewhere. I got the vehicle for the CG price, with very little discussion. It was listed as a “Good Deal” by market standards, and I’m happy with that. I’m not sure why there was a difference between the two prices, unless the dealer was just trying to catch someone uninformed, to make more money! Anyway, Thanks for having a great format for us buyers!!! Sincerely, David M. in Texas.Bdygrd2112Version: 5.24

Help has arrived‼️🗣️❤️🙏👇🏻Honestly, I accidentally stumbled across this app decided to just pull it up and look at it. 💪🏽 😱5-10 minutes of me just strolling ,I was beyond impressed with the features that are actually to help you‼️ for one, and let you know if the price of a vehicle is fair, unfair, or just simply over priced or ‼️🗣️even “under” market value 👀📝;;;;;;;;;;;;;;;; which would be a good thing.. another feature I,was most impressed by; when, sending a request for information (private owner, and dealerships ) on a vehicle that has your Attention this App ;literally gives you a message to send to seller to follow with a space if you need to add something. but believe me, once you see how they help you reach out to the sellers you won’t need to add anything!!!!! ‼️‼️🗣️ listen even iF awkwardly you’re not on the market for looking for a new or used vehicle or selling your vehicle, wait 👀did I mention they make selling your vehicle Also soooooo easy ! !!! Anddddd last, but not least once you pull this app up!!! When applying for a vehicle, your credit does not budg‼️‼️‼️‼️‼️‼️ so you can apply for as many times as you want, and it doesn’t even appear on your credit score… OK I’ve been giving out enough jewels 💎 lol . Andddddd NOoooooooo by the way; this is not a paid advertising Lolol 🗣️ 😇❤️🙏 I just simply appreciate when things are made a bit easier especially with all the things in life, simply not made to be easy ‼️ sincerely Satisfied, and still in shock five stars hands down only because I couldn’t give it 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️🤞🏾.Only one me 007Version: 2.89

Car GuruI love this app because you can find any make or model of car you are looking for and it gives you so many options to search. You can search for new vehicles or used vehicles that have had one owner or multiple owners. The app compares prices to the KBB and lets you know if the car you are looking at is a good deal or a great deal. All the car lots use this app to list their new and used vehicles so you don’t have to go out searching from lot to lot looking for the perfect car to fit your needs until you find the perfect one without leaving the comfort of your own home you can narrow it down by using the app first. I give this app a 5 star rating and would recommend it to everyone either looking to buy or sale a car or if you’re like me and just love to look at cars until your ready to sell or purchase one..KandyReaVersion: 3.2

Photo upload issueThe most important part of this app when selling a car is being able to upload photos of the vehicle for buyers to see it. I’m trying to upload photos from my photo album, but the app keeps doing weird things like uploading the photo and then not uploading it after I try deleting it off the listing. The reason I’m doing this is because the app doesn’t allow me to change the order of the photos without deleting every thing and then uploading the desired order. It’s also not updating the photo count properly. It’s not giving me any error messages about the file size or anything like that either. This is the App Store so it should be known that I’m using an iPhone and the app should be able to handle iPhone formatted photos. Not sure what the deal is here but this is very frustrating because I paid for the 2 week premium listing and now it’s been live for a day and my photos aren’t showing up properly. This need to be fixed asap..JosiedoesitVersion: 2.87

Great app just one thing pleaseI really enjoy this app, I’m on it all the time shopping around. If I could just make one suggestion that I hope would be a simple fix. This particular addition would make CarGurus hands down a 5 star app!! When you are searching for vehicles by brand; You have the option to choose max vehicle mileage, max price range, and transmission type. When you search by body type these options aren’t available in the search filter. When you try to explore by body type it is almost overwhelming trying to find the range you are looking for. On top of that there have been many times that I finally get to the price range or mileage I’m looking for. The app would randomly refresh causing me to begin the forever scroll through vehicles I have no interest in. Again I love the app and will continue to use it I just think all your customers would benefit greatly from this adjustment. Thanks!.JVern85Version: 2.33

Very satisfiedDuring this time of COVID-19 car shopping could be life threatening. I would never shop 300 miles away from home. I was able to find very good deals. When I made the final deal I had 2 dealerships competing and both were giving better deals. I drove right to a place where I knew the vehicle I wanted was located, and if it didn’t look like the pictures or the Carfax report was not good I was able to quickly move on to the next place. No long driving thru car lots and dealing with salesman. I also attempted to sale a vehicle on this app, that wasn’t as smooth as the buying process. I ended up selling it within an hour on Facebook Marketplace. However, this was an older vehicle with a lot of miles. The app itself has some glitches. Sometimes frustrating, but really didn’t hinder my search. Thank you CarGurus for this app.MatthewFoVersion: 2.0

App needs a little something somethingThis app used to be really great. However in recent months I’ve seen issues with it I thought maybe it was just my phone but I got a new phone and still seem to have the same issues. Slow app asks if I want to sign in every time as it says I’m already signed in. If I look at a vehicle and try to hit the back button I have to go back to the main page and start my filters all over again. Just seems like maybe needs some updates I’d like to see it go back to how it was in 2018 that was the best set up for the app. Make it different than all the other car apps. Other than that I still use the app it’s a better set up than true car. The picture format is better than all the other apps by far so I’m still giving it 5 stars because it’s the app I use the most.BugfootwonderVersion: 2.2

Bought my car yesterdayI went to Napleton’s Valley Hyundai yesterday and purchased a 2022 Mercedes Benz class A A220. The service I received was immaculate. I was treated with respect, they were honest with me and helped in every way possible. From the car sales man to the managers they were amazing. I drove off happy without any complaints. There was an issue but not with the location it was with the bank. They found a way to help me. I am so glad and happy I went there to buy my Car. I even brought my service dog. They were really nice to her. As a United States Navy Veteran, I can say I was beyond amazed. I want to thank every single person that was there to help me out..Drag00n13Version: 5.36

Issues but still greatI used to use CarGurus everytime I got a car but since its update it lags, locks up, force closes, and runs super slow. Don’t recommend unless they fix these issues they can get quite annoying (I raised a star for the response) I recently got a new car for $8k cash from CarGurus their team helped me get the price dropped at the dealership from $15k I couldn’t be happier, the force closing is still a major issue or randomly “restarting” the screen where it glitches and goes back to the original load in screen and you have to type everything back in. Don’t “hate” the app it helps a lot when looking for a car and they actually try to help you get a cheap price it’s just a bit laggy now from probably a coding error from an update.Łast Řeal ØneVersion: 4.19

Issues need to be fixedI’ve used this app for a little over a year now and it’s mediocre. The filters I place do not filter out correctly. For example, I’ll place a filter for nothing more than $40,000 and will still get results for over $40,000. Also when I filter out distances, it will give me nationwide results. Occurs on multiple occasions. If I’m looking at my results and then press back to results, the page opens up back at the top and I have to scroll back down. This is more of an annoyance. I’ve also found that when I contact the dealer via the already populated template with multiple questions regarding the vehicle, I’ll get a response from the agent of please call to discuss the details. I’ll continue to email and they’ll tell me that they cannot see the questions I asked. It would be nice to remove vehicles permanently that I’ve already seen and not interested in..Ludicrous6Version: 2.9

AutopilotMore options need to be added for search options. I only want to see vehicles with an autopilot feature (some kind of self drive like Tesla, General Motors, or even Ford) it’s extremely painful trying to find vehicles with this capability. I would also like to see a search feature added to the Body Style for EV. EV vehicles should have their own body style category added to make it easier for shoppers like myself to find and compare different types and brands of electric vehicles. Please make these additions to really help consumers find their next vehicle. I’ve been using this app for years to find my vehicles but now it’s not keeping up with my needs for what I and many others are looking for. Please add these features and expand your customer base. If you make these changes it would be a 5 star app..SgtJboneVersion: 2.58

Can be misleadingThe feature which states whether or not a deal is good, fair, etc is not accurate because of tactics used by listers. Often, I’ve found listers stating they do not report actual prices so they appear on earlier pages in the results. Example, there is a dealer who states he discounts the prices by 2,500 so he gets a better page rank and to expect to pay and additional $2500 when you come to the dealership. He further states that if a car is below x dollars then expect to pay that price. If it’s above y dollars then add the 2,500. This seems to happen a lot, it’s almost a bait and switch if you are not careful reading the listings. It’s disappointing to know that the app allows this to happen and score “a great deal” when it is not. Can’t blame the app, per se, but maybe they can police this tactic better..Not happy psss offVersion: 2.67

Great app but prone to bugsI think this is one of the best apps when searching for a car...or was. I used the app a couple years ago to buy a car and the app was fine. Now the app has many bugs. The most glaring issue is that cars that I favorite don't always show up in the favorites section - and it's not bc they were sold. Depending on my sort option "best deals" "lowest price" "lowest mileage" etc I will get different results. A car will show up under one sort option but then be nowhere to found under another sort option. I'll also get price drop notifications on cars that were favorites but again cannot be found on my favorites list. It's a bit maddening. Wish they could fix these bugs bc the app is still better than most - but now it's unreliable which is a deal breaker..O'mywordVersion: 2.0

The best car app in the worldI truly love how you make it so easy for the customer the consumer to navigate through you guys app and find exactly what type of car are we type of truck or what type of sedan that they may need in the response time is just amazing I truly appreciate you guys and I wish you the best and you know if you ever need any pointers I’m always here see you soon I love the support your tech-support is one of the best tech-support I’ve ever experienced everybody’s so nice and the response time is just unbelievable thank you for being so caring so It’s just a wonderful feeling when you feel like the company.LonghampVersion: 2.49

No other good alternatives, needs help!I use this app a lot. It is the easiest to use and has more vehicles posted than anywhere else. I can tell that who ever is in charge of design knows there isn’t any competition that is better so the program gets minor improvements some actually improve the app but others seem to set things back. Here is the biggest issue. A large number of builders list vehicles that have been ordered by other people. Then when you call, they state it’s already sold but they have something else for you to look at. For example if you’re looking for a Ford F-250 Platinum they’ll try to sell you a lower trim like a Lariat or XLT at an inflated price. The sold vehicle stays listed for months. The other big problem is the huge number of vehicles listed with no information or pictures of the vehicle. If CarGurus mandates actual pictures, mandated accurate listing and mandate listings be removed within 24 hours of sale.. then if they offered a group of banks with great financing… Well.. if they would set a goal of excellence… it would be the absolute best software..BkindbutspeaktruthVersion: 4.4

Something that has helped our entire familyI have been browsing CarGurus for at least 4 years maybe more and it has been a vital part of successful searches of vehicles. My son’s first car he is still driving today 4 years later and we all appreciate CarGurus pointing us in the right direction of that Volvo S60 conveniently located in the state of New Hampshire where we live. Overall very easy to use; including a lot of great information that is vital for the automotive industry and the shopping experience. I would recommend using CarGurus to anyone who wants a great application for locating your next vehicle..04SVTKnucklesVersion: 4.7

Okay app but... needs some workLet me start by saying I love this app. It helped me find my first car. It’s really simple to use and helps the user find great quality cars for good prices near them. My issue with this app sadly, is the signing in issue. I sign in with my Google account, and started saving favorited cars there. Every time I enter the app I’m always signed out. And I have to sign in again. It’s annoying. Other times it signs me in with my Apple account, so now all my favorite cars are shuffled between two accounts. It’s frustrating and hard to keep track of. Lastly, the app crashes, A LOT. There isn’t a day when I’m on this app and it doesn’t crash. Like I said before, I really enjoy this app and wish these minor in-convinces could be fixed to make a good app a great app..PriincessmulaVersion: 2.4

Cannot look through all pictures conveniently anymore - Edit: Now fixed- Revised to review to show 5 stars now. Looks like it is now possible to flip through the pictures of cars from the search listings page It used to be possible to look through all pictures of a car on the page where all the cars are listed and can be scrolled through. Now you are forced to click on a car to view all of its pictures instead of having the ability to conveniently look through a car’s pictures in the search listings page..Tacos with lettuceVersion: 3.36

Version 2.31 - New car search for any vehicle results in 0 carsIf you initiate a New car search from the initial screen, the new version fails to display any vehicles no matter which make/vehicle you choose. Once it does this there is no option to increase the search mileage from the default of 50 miles. If I click on a prior to version upgrade “New car search” it returns a valid result set. Also there appears no way to communicate with the developer regarding bug fixes. When I go to “report a problem” it fails. I’m on IOS 15.3. Update: I’m on 2.33 now and the issue is resolved..CarlsoapVersion: 2.33

Needs a few minor improvementsIt’s been useful in finding used cars. It gets my location somewhat wrong, but it’s close. Wish we could give cars thumbs DOWN. Currently we can save favorite cars. But as I go through cars, I find some with problems that I don’t want to consider. A Thumbs down feature would either stop showing those in my search results or give me an indicator that I’ve previously ruled that car out so I don’t look at it again. Also the Autotrader app lets me see the Carfax report directly from the app, instead of going to the dealer l’s website to see it. I’d love to have this feature on CarGurus as well..Highrain2Version: 2.76

I FOUND MY PERFECT CAR! ☺️I found my perfect car using this app! First of all, the info they give you about the car itself, dealerships, comparison to market value, estimated payments, etc. is so helpful in helping you make an informed inquiry once you’re ready to start reaching out to sellers. I found a TRUE gem. When I provide the specifications to anyone in my life and the price I paid for this vehicle, they all agree, I made out quite well. Like, I lucked up so hard. I’ve had my car for about a month and she’s PERFECT. And I would have never visited that particular dealership without this app!!! THANK YOU!!!.JessyLove <3Version: 5.33

Great app just needs one fixReally enjoy using the app and have only one suggestion for ease of use. The black arrow in top left corner used to take you to page of listings after clicking on a car however right now it takes you through the each of car selections instead of exiting back to listing page with all the available cars. The left and right arrows just above the car photo already allow you to switch between car listings. Only way to go back to all the cars is to start search over..Darion_23Version: 2.56

Love it🔥This app has taught me so much about cars based off the listings and I used it to purchase my own car BMW 328i from a dealer and I actually knew more info than the sales rep… I was well informed and I use everyday to learn more and I my only issue is probably not their fault but I get kicked off the app like maybe 3 times a year but it’s not like I can’t go back and open the app. This app is amazing and I hope they see this because it’s truly better than the rest and the platform is soooo much easier and smoother too!!! I’m now a True CarGuru! 😜❤️.LorfeowitdajuiceVersion: 5.11

Just okThe app is useful with plenty of filtering options. Its usefulness is offset by the constant request to enter email address (and get even more spam in your inbox), as well as constantly showing you vehicles that are hundreds of miles away. Any time I browse vehicles I need to filter “only vehicles near me” because I don’t want to see cars from hundreds of miles away. These are basic things to engineer in: have a “I am not going to enter my email address” check box that stops that screen from showing up every time I open the app, and have a “only show me vehicles near me” global check box that persists across uses. That would make it 5 stars..Mikethereader11Version: 2.88

Great app would love a keyword in searchFor example- I am shopping for Toyota tundras. I need the 5.7 not the 4.6/4.7 engine. The engine filter only goes by cylinders, and both these engines are v8s. Would be great to search keyword 5.7 ... That was my original feedback. You responded “ Reading this made us smile” that’s cool, but have you made improvements to the app so that engine search is not just based on cylinders but also displacement? I’m stoked to make you smile, either way. I already bought a truck so I’m not using the app anymore. good luck. It’s a crowded market..PulledCarrotsVersion: 2.43

Always signed outI don’t understand why I have to sign in every time. I’ve tried my Google and Facebook account, both sign out every time I exit it. This isn’t Fort Knox, doesn’t need a sign in every time. Also filtering is hit or miss. I’ll put in filters and it will work, I’ll look at a vehicle then go back to look at another and sometimes it still has my filters, sometimes it doesn’t. Sometimes I’ll add filters and the number of vehicles goes down like it should but then I add another filter and the number goes up? Should obviously go down since I’m getting more specific. Also if I set a price of $25k I shouldn’t get ads for $40-$70 trucks..CK CrawlingVersion: 2.13

Wonderful appVery convenient.BlookaVersion: 2.93

Tuff callIt was a nice vehicle and I’ll take it but I like the girl better.Nezza NaturalsVersion: 5.43

Price evaluationUseful information.Fouad El SharifVersion: 5.41

OOTWOut of this world, helpful!!!.❤️ TOYOTAVersion: 5.40

Better than Craig’s listMy only concern is can I find shared accommodation on this app.Suzuki123aVersion: 5.38

GoodGood collections.Tiwana kulvirVersion: 5.37

BEST CAR DESLERSHIP APPI got two cars from here im in love.NaifejVersion: 5.28

Add carfax optionAdd carfax option where buyers can view the vehicle’s carfax without having to contact the dealer.AkisjayoneVersion: 5.36

SearchWhen you are searching &you beck it needs to go back to the current car searched but it goes back to the top of the page. So frustrating & needs to be fixed. It’s a little too much contact & asking for reviews..AwfergieVersion: 5.32

Very helpfulFound the car I like and was able to compare it to others with same make and model. Really improved my confidence..Caresa66Version: 5.22

Pictures.I only wish more places would shoot pictures of the under belly and engine running. Was it sprayed. When was it sprayed last..4vrHtpswrdVersion: 5.22

UtilisageSimple et efficace!.Sonic-2055Version: 5.19

Bad appNo working for Canadian.Fix APSVersion: 5.21

New for meThis app is new for me but it seems to be well organized and designed.ChosenPickle88Version: 5.19

CivicLike this page.Deek duckVersion: 5.14

GoodNice.Emma America 1Version: 5.12

Nice app👍🏼.FootiiiiVersion: 5.12

HiI love this app. Fantastic Excellent.Yousef GomariVersion: 5.11

Compare car pricesI like Car Gurus, i can find many cars and reasonable prices.Olive AngVersion: 5.11

Best Car purchase AppThe App is very slick and the filters are very functional.Goku_KVersion: 5.5

Car guro love letter🖤Bentley continental Gt is the greatest car that I have layed my eyes on thanks to you well structured and broadened app, car guru. 🏆.Rante23Version: 5.5

Amazing appYou can see all the apps across your area and telling you them accurately and all if they’re great value or not.Darkhd49Version: 5.5

Best Search AppIf you are looking for a used and/or new vehicle this is the app for you!.Canadaguy0120Version: 4.27

ChoixTrès bon choix et très belle inventaire.King de bestVersion: 4.25

Great site!The best site to view used vehicles! Very informative, explains everything one needs to know. Thanks….MPJN668Version: 4.25

GuGu Car GuruIt’s ok, it freezes sometimes and it gets stuck in pictures and then you can’t go back to searches and have to start all over..Iseethatthia is roughVersion: 4.20

CarAwesome.Thindguri92Version: 4.16

Bình chọnTiện ích, hiện đại.SQ140568Version: 4.15

FabulousI can hone in on exactly the car I’m looking for. Great site!.ChristhebookieVersion: 4.14

TopTop.CheticamperVersion: 4.13

IntuitifLarge éventail de choix, bonne description des produits et photo bien détaillées..EN@LVersion: 4.4

Favourite car search appMy favourite app for searching cars!.A BushellVersion: 4.2

OkKinda spazzy UI plus it’s wagon filter includes mini vans which also have their own section, so searching for sports wagons is very tedious..PhonologicVersion: 4.4

Great appThis app is better than auto trade or whatever they call it & I haven’t even had the app more than 1 hour yet.Wayne Andrew’sVersion: 4.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.42

CarGurus: Used & New Cars Negative Reviews

LOVE/HATE Relationship w/ CarGurus 🌟 - 🌟🌟🌟🌟🌟So… I absolutely love Cargurus website & their app! I shouldn’t give them only 1 🌟, but I’m giving it a one star cause there is absolutely no reason that they are not updated when cars are pending or sold!!! This may be to blame on the car dealerships as well since they don’t even communicate with one another about their own inventory from city to city or state to state. However, when u get your hopes up & about to go get that “car of yours dreams”, (after searching & searching for that PERFECT vehicle, after getting turned down over & over cause when u get there it’s SOLD/PENDING or GONE 😤.. it’s the most frustrating feeling ever! I gave up car shopping over a yr ago, came back car shopping 6 months ago, I still have yet to purchase a vehicle because of this problem! 🗣️🗣️🗣️ Please, CarGurus…. get it together when it comes to this issue!!? Other than this issue, I do highly recommend this app & website over any other!! 🌟🌟🌟🌟 For filters, notifications (except for sold & pending obviously 🙄), narrowing down your search and finding difficult vehicles to get or that perfect vehicle for that perfect price! Hope this helps someone! 😊🙃.DimpledContent™️Version: 2.76

PhotosWhy would you allow sellers to list vehicles without even a single picture of the car they’re listing? I see listings all the time with a picture of the front of the car, and nothing else. Those are annoying, but at least there’s a general idea of what you’re getting into. Then I see listings that have no pictures, and very little to no info about the car besides the make and model. Half of the results in searches could just be makes and models, you have no idea what you’re looking at. Fret not, there is an option to filter out the listings without photos. It only took my 1700 search results and literally made it “9 available listings” all of which were tens of thousands outside of the maximum price range I specified. Thanks CarGurus for allowing a good chunk of people to waste everyone’s time, and for your questionable efforts to help sort through the rubbish. Other than that I have few complaints other than UI issues that I’m sure you pay people to figure out for you. If you have patience, you can definitely find your next car here. If you don’t, find another place..Mjordan.6Version: 2.16

Used to be great but having issues with filtersI use this app to search for the last vehicle I purchased, and it was great. I could search by the vehicle parameters that I wanted and could save the searches without having to set up an account. Now I am shopping for a car again and I’m not having a good experience with the app. I have not been able to save my search parameters and most recently I keep having issues with the filters. The issues with the filters is after I put in several of them all the rest of the filters I want to filter by disappear and are no longer an option and I end up with way too many cars to have to try to sort through to see if it’s something I am interested in. last time I bought a car this was the app of my preference, however, that is no longer the case that I find this app to be no better, and in fact, probably worse than some of the others. It is unfortunate that a good app has gone bad. hopefully they can fix the issues of being able to put in the proper filters..Anonymous TK421Version: 3.12

Total joke and waste of timeI owned a car dealership for years so I’m not some amateur when it comes to placing ads and navigating apps. This is another example of an overhyped app that lacks in every department. So many glitches and so many missing components that it’s too time-consuming for me to list them all. The whole rating system, “over priced, high price, fair deal, etc” is structured to their advantage and to manipulate individuals into listing their vehicle at lower prices. Price shaming is what I call it. It’s ridiculous. Every vehicle is uniquely different and supply and demand curves are constantly changing. Sometimes above equilibrium, and other times below, depending on the current marketplace, hence the, the whole business model is flawed. Their algorithms are grossly flawed and inaccurate. All my dealer friends agree and feel the same way. The proof is in the lack of buyer inquiries and interest that you get. This is unequivocally the worst car app out there. Don’t even waste your time..JimmyhatzVersion: 2.48

We no longer accept apps that do not provide valueAlmost every one of us (even the most non-tech savy of us) can go online and pull up all the major auto dealerships within a 50 mile radius of us and then go to their website and find a truck or car. Where a 3rd party app like this holds value to us is within the search function. We need to be able to search for our specific wants or needs and we need to be able to do this easily and quickly be able search outside of our local 30 - 50 mile radius of where we live. For instance i am willing to fly to any of our states to checkout and purchase the specific vehicle i need for a specific job. I know said vehicle exists and i know it exists with better mileage and a more reasonable price than the places around my town. I just need to be able to search a database of vehicles nationwide until i find it. This app is not it. Both the app and the website search functions are either broken or very poorly designed. They do not filter the way i tell them to. And they do not sort the way i need them to. And the business car gurus obviously doesnt take concern into making it berrer because its been this way my guess is day 1. Therefor this app gets a 0 because its value that it provides is not value at all. If i cant search for what i want and where o want it. Why in the world would i need it or want to use it? I dont and i dont. And i wish the rest of you people out there would stop settling for something that doesnt work. Supply and demand folks. If we accept their crappy apps they have no need in making them better. 0 stars gurus! Fix it or get off the block..5blocksVersion: 2.16

Data harvest over qualityDeleting this app. Over time this app has gotten worse with every update. Every emphasis placed on improving their ability to take information off your personal device to sell to third parties and neglecting the functionality of the app itself. Filters clear after clicking on a specific automobile listing and when you try to click to return to your search results, without fail your put right back to the top of the list every time. No matter how far down you’ve gone or how many cars you’ve saved. As for privacy, I enjoy my privacy. I have a VPN on every device as well as my network and I used to be able to use this application while having one. After updating the app, that is no more. Proving my point. Look at the tracking information in the App Store and see what they are taking from you to decide if it isn’t just better to use the computer at work instead..Birdhead the conquerVersion: 2.90

Updated actually ruined the appThe when I first downloaded the app a couple of year ago it was so easy to use but in the last couple of month it’s started showing I had more cars saved than what I really had, showing messages that weren’t there, comparing saved vehicles was so much easer before because you could click on a vehicle and just scroll between the saved vehicle now you have to exit out of every car you saved because if you click next it will show sponsor vehicles instead of the ones you had already saved, the other thing that was easier to use was removing saved now what used to be a 1 step process got turned into a 3 step process, and the last thing that made the whole thing easier to use before was the fact you could use filters on you saved list now the only thing you can do is change the way they sort the list... really disappointing.GiaBorreroVersion: 2.9

Lots of vehicles, butWhile they offer the common filters, their features filter list leaves out quite a few options. Their seats filter is “6+”. Doesn’t help if you are trying to filter out the 7 seaters to see only the 8 seater SUV’s. There also seems to be issues with information in listings. One vehicle listed a sunroof, but pictures clearly show that the vehicle does not have one. Why is there a general filter for “Doors”? The sort feature doesn’t seem to have much of an effect on the list. My most recent search was supposed to be sorted by price, low to high. The 4th listing’s price was lower than the first 3. Color filter is too vague. Some manufacturers have multiple tones of each color. The only reason that they got the 2nd star in this review is because of their popularity amongst dealerships and not because they give a rip about improving their app..Oneach127Version: 4.16

Car gurus true colorsI’ve always used the site. I have 2 really nice mustangs I want to sell. Then I want to buy a Shelby on their site. Both cars “no offer” available For them to buy my cars and site no longer offers private party to sell their cars. So now I have to use Facebook for free and Craigslist for $5 in an effort to sell my cars . If that’s the case, car gurus should list on the ads for tv and online “dealership only” cars. Seems a little one sided. I can go to Barrett Jackson auctions and sell my cars and buy a car all in the same day. Car gurus wants to take my money, sell me a car at full retail with mark up. But not help the consumer, and buy their car or help them sell it. Private party is more than 1/2 the market. To add insult to injury, my cars aren’t junk or wholesale cars. Both mustang convertibles, one is worth $12,000 and the other is close to $20,000. The Shelby is $40,000. I’m really disappointed..Dg2023!!Version: 3.24

Fix the app alreadyThere’s been multiple complaints about the app and it’s still not fixed. Fix it, please. When opening the app on iPad in landscape mode with most current iOS, the app is NOT formatted for a mobile device. The entire search form is shifted all the way to the right, so you don’t even see anything except the large kids head from the background image. It’s like the formatting is stuck in a PC format instead of mobile. Then when using the app, if a user is signed in and has started searching (in mid search of vehicles OR has clicked on a vehicle to view) after that page loads, if the user has to go to another app on their device and comes back to the Cargurus app… the dang app resets itself, now the user has to start their search all over again. I used to be able to find something on Cargurus, jump to another app, come back to Cargurus app and the item I left would still be loaded so I could continue reviewing or looking where I left off. It’s a royal pain to have to keep starting a search over and over again - it ruins the experience and is discouraging. The same problem happens sometimes if having certain search criteria in place and I want to change the filters…. Boom, dang app totally resets and I loose everything I had already previously loaded or was looking at … All of the above is occurring when I am logged in as a user. I’ve hard reset my device, I’ve dumped the Cargurus app and downloaded it again - still the same persistent issues that I noted above and that others have mentioned in their reviews. C’mon man, get your IT crew looking at the issues - and TEST your updates before releasing them… Get the app back to working correctly..Fred Gee SanfordVersion: 2.52

Please fix the bugsGuys, I’ll be brief: Can you please make the app (iOS is my reference point) filters stay in place across a change in marquee choices or other selections? For example, I want to be able to specify a drivetrain, cylinder count, body style, 1-owner, and other options while switching brands; inevitably the filters don’t persist and I waste lots of time reselecting them. I also notice NEW often switches to USED, even when I’m not looking for used. Here’s another one: I repeatedly encounter an issue in my search where the widest area is a 500 mile radius. Through some untested and unknown combination of search filters, I’m sometimes presented with the additional option of Nationwide. Nationwide should always be an option! I live in a “car desert,” and a 500 mile radius often yields poor results..MC DuckbutterVersion: 5.2

BUYER BEWAREYou can’t avoid a lemon purchase if, “As is.” Okay. I did my best! But the app didn’t help make this any better. The information to help make a decision should at least be true information. I’m not an attorney. I know what I saw. Then I get in this used auto, with all of its sourness in relation to a lemon; but no lemon smell, no, just pet odor. So, cosmetics was never my decision to weigh. I was clear about, No accidents. No recalls. And my test drive was intended to be short. The engine light glowed before I could pass the first green light going home from the financed purchase of said lemon. In all fairness… I have only heard about the stories of lemons and had yet to experience until now. I can’t ask for a redo. I can’t ask for a handout when the engine does blow. I can’t sue for anything. Seems like the lemons have established their advocates..MrcharlesjrVersion: 4.14

TerribleI’ve been using this app for over a decade and it’s always been aged dog bowl water—just terrible. For starters, if you look at too many photos of a car via the search results (such as needing to discern interior color) you’ll be unconsensually teleported to the whole listing. That’s bad UX, and there’s no excuse for a company THIS old. In fact, so many of their problems are bad UX. The literal search and filter functions are different from desktop (can’t multi-select models to search for on mobile, for example). The error messaging? Terrible error messaging practices through and through. First of all, CarGurus in general is constantly not loading things. Usually it’s just a goofy, indefinite swirling animation of sorts, but if you’re lucky! You’ll get a generous message that says “something went wrong.” What is this, preschool UX writing??? The filtering of certain features such as car interior colors, local only, photos only, etc. is also a joke. Because you’ll still find listings you are trying to filter out. Also, why can’t I filter out cars with black interiors, in the current year??? Maybe focus less on your fancy Mass Pike tower in Boston and maybe make your app better..Lil chickin WangVersion: 5.28

Great conceptThey need to do some more policing on the stuff being listed. When a dealer prices a car way cheaper than everyone else to charge a huge dealer fee and say it’s required by the state. The state doesn’t say you need a $7500 doc fee. Which surprisingly is exactly what they discounted the vehicle. A lot of them will also refuse to reply to emails about fees etc and on the phone they will tell you there was a pricing error. Nowhere on the website can you report these. Or even better how about just reporting they aren’t answering. If it’s a legit dealership they will want to know that leads aren’t being replied too. If it’s scammy eventually there will be enough no response comments for the team to look at the dealer and see what’s going on..Nola Radzer0Version: 2.95

Never worksApp and website have been “stuck on interstate 404” for over a month when trying to view “my car(s) for sale”. Uploads pictures upside down. Have had multiple inquiries on Facebook for free and nothing on here. Also request annoying photo verification AFTER you pay so if you’re not home, you already paid, but can’t list it till you get back to the house. I know it’s cheap but it could at least work. Even searching for other cars for sale is a hassle, it constantly kicks back to the top of the page and doesn’t show all the search options unless you exit and try to search a second time. And why not add cooled seats as a search option while you’re at it? I hope it goes back to how it was when it was new and works again someday..Just let me write a review 3Version: 2.35

Buggy app, messagingI’m trying to sell my car and have noticed a number of bugs in the app (iOS), such as when typing a longer response to someone, eventually your typing continues off the screen and you can’t see what your typing and cannot scroll down. So I have to start up my computer and respond there. Another bug I found was when I clicked on an image in the message thread I could not get OUT of the image. There’s no “x” button to close it, and you can’t hit a “back” button because one does not appear. You can’t event refresh the screen. You have to just close the whole app out and open it again. Makes me wonder if I chose the right app/service to sell my car 🤔..Boz1200Version: 2.11

Not trustworthy anymore.CG used to be my go-to when looking at cars or helping friends find cars but it seems like CG has sold out, and I don’t say that lightly. I set the criteria to show me trucks under $5,000 and a minimum of 100K miles and the first 2 pages are nothing but trucks with under 30,000 miles and priced at $40K+ and all because they are “sponsored listings”, and the few that show up in the price range, are not real. The list price is actually the down payment and the real price is in the description and it’s usually $15K-$20K. 90% of the listings are not within the simple criteria I’ve set so unfortunately I am going to delete CarGurus. I write this in hopes that enough people will agree and the creators will fix the issue..LilpacemanVersion: 2.17

UselessDoesn’t work with postal codes.Krusher04Version: 2.18

App does not work!The App will not accept a postal code or your current location. Without a postal code or using your current location you can’t do a search. Nice work folks. Zero stars!.Reved1Version: 2.15

Zip code issues!Can’t fill out my zip code! Wrong keyboard and won’t except it even if I paste it on, I live in Canada!.GxxjehorxofdhjVersion: 2.16

Shady dealersApp claims you are reading the cash price for the vehicle. Not true - dealers are not screened..Cgh.;()Version: 5.44

Car ads still up yet the cars are sold.I found most cars I clicked on that seemed to be good deals were sold already. Also , they don’t seem to include a link for the carfax. AutoTrader and even Kijiji do allow for that..D7m7Version: 5.43

RidiculousI regularly get ads for CarGurus on Instagram, whenever I click on it to prompt for the app to open, there’s ALWAYS A NEW UPDATE! Like, almost daily. Ridiculous.ChanlikesTLCVersion: 5.37

Won’t filter correctlyTried to look for an SUV and filter the year and it does not work properly. Also the way you guys show if the price is good compared to competitors is way off from auto trader. For example 2020 and 2023 Ford Explorers from Progressive auto. User experience not great..Savio AlexVersion: 5.36

Absolutely ruined the interfaceFor no reason made it more difficult to search for cars all for the logos of brands to be visible. So bad….Wow failsVersion: 5.35

Do not downloadApp crashes all the time , can’t even research anything..AnbsisbsheuwowhwyejekgueenVersion: 5.33

US vehicle notificationsIt keeps sending me notifications from the US or areas far from me. I LIVE IN CANADA and I look for cars in my area. I have already set my country and distance limit on the app..Aha002Version: 5.21

Not functionalWaste of time.Jft1957Version: 5.19

SucksI am in kamloops bc looking for a jeep within 50kms I got results of 42. The first result is in Sherwood Park, East of Edmonton. More than 50kms away. I am only getting updates from Edmonton now, after being contacted by support. I am deleting this app as I am 900 kms away from Edmonton.GMBinderVersion: 4.22

Features- leather seatsWish when I clicked on the “leather seats” option only vehicles with leather seats appeared, wastes a lot of time looking through hundreds of searches of cloth seated vehicles to find the odd one with leather seats.SRB2025Version: 4.21

Looking both used and neeCan’t find motorcycles.Gagan G.Version: 4.19

TrashConstantly crash with out any tasks at least one time.YycabuVersion: 4.15

App crashesApp crashes on Iphone.Domino0206Version: 4.9

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