StockX - Sneakers And Apparel Customer Service

StockX - Sneakers and Apparel Positive Reviews

I never get my shoes!I’m a sneaker head so I’ve known about stockX for years but this is my first experience ordering from the site. I’ve been wanting the Jordan retro 1 court purples for some time now so I finally decided to order them. The first attempt was a bust. My order status was pending on “In Route to stock X for authentication” for 3 weeks then I randomly receive email stating that I was being refunded my money with no explanation to why. I was guessing either the shoe was lost in transit to stockX or the shoes was fake. Once I got my refund I decided to give it another chance just a half size bigger this time cause I really like the shoes. Only thing is I’m getting the same results. This is week 2 with my order status on “in route to stockX for authentication”. I’m just waiting on that email stating that I’m going to receive a refund because I lost all hope that I will ever get the shoe through this site. I have friends that ordered there shoes after me and have received their shoes in a timely manner so I know it’s not due to covid. I really wish they would give a explication to why I am receiving a refund and not my shoes. I was told by a friend that shop with stockX that if the shoes is fake they normally just request a new shoe to send to you. So if that’s not the case with this second order I’ve done for the court purples then I will most definitely be deleting my account once I receive my refund. This is a bad experience for a first time buyer..Move$Version: 5.3.3

Lost packagesI love shopping at StockX my only complaint is that there’s no option to have the packages picked-up instead of delivered. I’m living in an apartment complex that has dishonest people. And no it’s not a bad neighborhood, it’s in a suburban area. Yes, thrives live in all areas 😂. They’ll steal your packages before you can go downstairs after receiving the message it was delivered. Now this is not StockX’s fault, but I don’t feel it’s my fault as well. Out of the many packages I’ve ordered 3 were stolen and I was reimbursed for only 1. These items were expensive and I don’t feel that I should have to suffer for the environment that I am in. All I wish for is to be able to go to FedEx, UPS, etc. to one of the postal offices to pick up what I purchased. Is that too much to ask for?????? Can someone please explain why this is not an option or help me to resolve my issue, because I really love shopping from StockX and would hate to have to shop elsewhere. I’ve called before during as well as after my delivery, no one could help me keep from having my package taken. I had them delivered to the apartment office. Can you believe they told me they don’t want to be responsible for my packages and to stop them from coming there or they’ll reject the delivery.😤🤯 I just purchased Jordan 4’s today that was $450. And I’m praying that I can catch my package before someone else gets it. Help me to resolve my problem please!!!!!!!! Thank you.Deta RNVersion: 5.7.61

They’ve got your back!Believe it or not I have not received any pair of sneakers that I’ve attempted to purchase from StockX (as of yet). I was looking for a pair of sneakers online a couple months ago and the only site on the internet to show a listing was stockx. I really really wanted (and still want) these shoes but was a little based on some others’ reviews and with their business model in general. What if I got fake shoes, wrong size, wrong style, etc? Chances were that I’d be out a few hundred dollars. I sank in and decided to bid on the shoes. StockX emailed me during every step of the process (shoes were sent by seller, delivered to StockX, etc). Unfortunately I received an email a day after that my order was canceled because the shoes did not pass inspection (probably fake). At this point I could care less about the shoes but now I completely trust StockX and will without out doubt use their service again. Again, a month ago I tried buying the same shoe but a size smaller and yet again StockX emailed me telling me they were fake and refunded my money the next day. Sorry StockX I won’t put you through this again lol. I have complete trust in their service and now on to bigger, better and cooler shoes. To all you eh-hole sellers out there trying to sell your fakes, get a life and give this company a break. One suggestion: let the users’ login token stay valid for a little more than the 2-3 days to avoid login fatigue..TLehman111Version: 5.3.0

ReviewIm sorry but just being honest. ive bought two pairs of jordans already on stockx and they were for a fair price i guess you could say. but i want to buy some new 4s Black Cat but looking at the price yall raise it up way too much. like honestly 4s dont even cost 400 dollars. 200 would be accurate but 400?? i feel like yall should consider prices cuz im sure theres plenty of people out there who want to buy jordans but cant because of the prices and they cant because they not in stores so you guys are the only option there is beside goat app but im not gonna talk bout them cuz they prices just mad crazy. but like jordans not just for people who got hella money. theres other people who wanna buy shoes for a certain price but yall just raise it up too much. thats all i wanted to say thanks. and can yall please respond to my review cuz it shows yall atleast care about yall customers. ive bought two pairs, love the pairs but like the prices are the issue for me. im not saying change the prices and everything just for me but maybe take it into consideration. some of us got parents payin bills and even if we want a pair of jordans we just dont ask cuz we know our parents work their butts to pay bills and necessary things. but then im gifted with like 350 bucks and im thinkin ima be able to buy the pair of jordans i want, and i check and they're literally like 430 bucks. in my opinion that is too much. if you guys can please respond thanks..ImhimthanqVersion: 5.3.10

Clayton T SharrardLook, I made the mistake before of eating these Company and it’s staff at a low one star. Even though they had always went above and beyond for me. The reason why I had done that was because they authenticated a shoe that I felt was 100% suspect ( RETRO 1 Patented Bred). This was because they shoe had a few signs of being a UA. STOCKX not only offered to inspect the shoe again but they also did it free of charge. Few days after they told me they would not send me a refund as they inspected the shoe and it was a 100% a authentic shoe when I got it back from Stock X I started buying from goat. Them purchases went terribly wrong as I did get a Unauthentic shoe of that same style. I have them emails I’d love to attach of them offering a full refund. StockX has not only taken VERY GOOD care of me but they go above and beyond any other company I’ve went with before. They are very welcoming with there communication. I am a man so admit when I make mistakes and this is exactly that. Even though I had posted my skeptic view on social media they were still willing to see I made a mistake and move on from there. I am still building a portfolio with them to buy more exotic pairs like the ( Dior Retro 1) but I promise if anyone has doubt I promise this company will always calm them buy being the up most professional responsible actions. Clayton S..Clayton0621Version: 5.7.0

Objectively and honestIn purchased and sold 28 different items on StockX over the last 6 months, mostly shoes , a few supreme, nothing in watches or bags, as far as the site or app which ever you use is in my experience has been more than fair, however after about six perchases I had taken issue with a. Pair of Nike Flyknit racers (multi color) I was not satisfied with my shoe , I reached out to their customer service and was advised of their no return policy , but they said they would look into it before giving me a REturn auth and after I sent pics of my issues, I recieved a return. It did take some time and a lot of backand fourth and some irritation. They have a great business model and a some kinks to work out, but they remain the safest and most trust worthy option for sales and perchases today , remember they are a fairly new agency and the first of its kind, my point is they aren’t going away as they have become a huge driving force in the sneaker culture and I can only see them getting better, and have personally witnessed their growth over this last year, and this is the first time I’m submitting a review, it would have been easily done in the first month I was a customer and when I bought those flyknits that came with the headache, but I wanted to really review the service before I posted my review, this is a truly objective neutral review of my experiences, I am still a customer of stock x and will be for a long time Sincerely ,Forrest Anthon.Fanthon76Version: 3.8.2

Good for reference but….This is a great app when you want to see the fluctuations in prices of different shoes. That said, Apps like this, and GOAT, are helping and hurting the “sneaker game”, simultaneously. It’s great that you are able to make a purchase with piece of mind, knowing you don’t have to worry about authenticity. It’s just the prices are going wayyyyy up. Don’t get me wrong, it’s a genius app/system, but it’s not helping the real sneaker heads, who actually wear their shoes. If you’re a reseller, that’s great, make your money but they are just part of the problem. Nike and adidas are to be held responsible as well, for not cracking down on bots and that hoarder crap. Now that I got my rant out of the way….. StockX is overall, a great app, and very easy to use. It’s got cool features, like the portfolio section, where you can digitally keep track of your collection & the prices. It shows how much profit you’ve gained/lost and it’s very organized and neat. I also love checking out the, history of sales on certain shoes. You can see the history of any size, and that’s pretty cool. There’s also a lot of good clothes that are hard to find elsewhere. I’m just old school and sneakers mean a lot to me, so I get a little upset about the way things have been the last decade. Not StockX’s fault. I use the app a lot..GasgottiVersion: 5.6.5

StockX sold me fakes and lied about it!I was introduced to StockX after been using the GOAT app for sometimes. Enjoyed this type of apps so I decided to give it a try. One of my first purchases was a pair of the red and black Balenciaga Triple S. When the shoe arrived I wanted to do a side to side comparison with another retail pair that I owned. The box was off, the sizing info on the box was not correct, there were extra stitching on the shoe and the back of the heel is misshaped. I voiced my concern to their nonexistent customer service and took pictures for them, they responded 2 days later with a generic copy and paste type of BS response that didn’t help with my problem at all. Then, a day later I got another email from them and basically the content of the email was trying to convince me these shoes were authentic in whichever ways possible. They refused to give me a refund, a return, or an exchange. A few months roll by I no longer want these shoes and decided to sell them at a luxury consignment store in NYC and they told me these were not authentic, they pointed out the same exact questionable details that I attempted to tell StockX upon receiving the shoe. They need to be more careful with their authentication process and stop treating their customers like piles of dung! It was an overall very unpleasant experience..$@986Version: 3.9.1

StockX ReviewRecently I’ve been looking for some yeezy’s, as I’ve always wanted a few pairs. I’ve seen StockX and Goats ads on IG and my wife wanted a pair of Triple Cream/White 350s. Her birthday was near so I thought I would surprise her and ordered a pair off StockX. Right after ordering a pair I was jealous that my wife was getting a pair, so I ordered me a pair as well. Both came fairly quickly, although I would like the seller to be obliged to ship out within two days of ordering. (Think I waited like 4 days before I got a email that the seller has shipped). I love the verification process and I got a email saying that they were confirmed authentic. They came about 2 days later, both boxes were in great shape and the shoes were in pristine condition. Since then I’ve ordered some Blue Tints and used the Affirm feature (which is a cool feature) cause my wife’s bday is super close to Xmas and all my Xmas shopping had me hesitant to spend $400 on another pair of shoes I didn't need. But I took advantage of the feature and pay $36 a month for them. I’ll pay them off in full in a month or two but it’s nice to get a pair before you’ve spent a dime. Love StockX and will continue to use them to buy my shoes. Even got my dad to sign up and buy some Carmine 6’s. Everything came as advertised. Good business! Highly recommend..JRDLRVersion: 3.9.1

Review change !!I just received an email letting me know that my item has been authenticated and shipped . That’s the second pair I’ve purchased in 2 weeks . This app and company are amazing . I’ve done some research into the company and how it works and they have a pretty good business model , with some of the best sneaker experts in the business . They take this very serious . I would recommend this app to anyone and everyone that would like some peace of mind after spending hundreds or thousands on a sneaker you hope is real . Sounds like a great great thing . These people spot fakes a mile away . UPDATE REVIEW !!!!!!!!!!!!!!!!! Since I got the app I ordered over 4K in sneakers over 2 months .... every box came with a tear in the exact same corner for each pair .. 5 in total ... I email them asking them if they are now considered non ds and they tell me the are sorry for ruining the boxes and gave me a 20$ disc on my next purchase. Which is trash cause ruining the box can cost me a few hundred dollars when reselling .. so when I go to use the 20$ disc on a purchase , they tell me my account is frozen and under review . Trash !! Pure trash .. I’ll just take my money to goat ... never rec a damaged item and just ordered another pair of human races nerd color way ... I’ll be closing my account thanks stockshit.Eli s4Version: 3.5.9

Wear da shoes ?When StockX was first open for business. You could pretty much find almost any sneaker out there. You could find an old pair of what you once loved and the swag increased. Sometimes you might have paid a little more than you where comfortable with. But it didn’t matter. Cause you finally got what you’ve been hoping they would put back on the market for years. Now was just days away from a reality. I consider myself a “D League” student when it comes to sneaker knowledge. What the structure of StockX did was practically destroyed the sneaker industry. Though, I firmly believe that was not their intention. What had been happening sporadically with the pricing of hard to find kicks before StockX was around had raised a few eyebrows on what some where paying for a pair of sneakers. Once StockX exploded onto the scene it almost became the norm to some to spend almost 2 1/2 to 5, 10or even 500 times the amount for a pair of sneakers. I am a big big fan of StockX but what has or I should say had done, by no fault of their own, was jack up the price of the sneaker industry as a whole. The major brands where soon to follow. Now, everybody stock of brand spankin’ new rarity's are dwindling down. We can look forward to StockX branching out to trading cards. Which can an should and deserves the same inflated prices the sneakers had seen. The cards will live on forever. The sneakers do and did not..Dchronic23Version: 5.3.6

HiGreat for finding sneaker but it also very trash and no returning polish so very expensive to get in and buy them at a discount and get a decent return for a few hundred bucks for the first few days after you get your new one in a couple weeks or even months before the first one arrives in a couple months or even a year and then the next day they are back to the same old price of a regular pair and you get the new pair for a couple months after they have a good price on sale. It’s not worth it to spend money on something that is cheap but it will make it a good quality and it is a great deal and it is very cheap to get it cheap to get a new one that you will get the same quality for free if it comes in the mail or the same as you did when it comes to buying a used car you will have the same warranty and the warranty and you won’t get the money back for the same price as the other car you have for free you just have a new one and the new ones that are cheaper than a used vehicle you have the money you can buy it you have the money back and the car is not the car you can buy the new one is a good thing about the car is that it’s a new..Gift he do gf ggguyyyyyyVersion: 5.7.21

Bidding Wars!!It makes me wonder if a seller can have multiple accounts and try and bid against you on their own products to make you bid higher so they get the price they want and when they don’t like the price they just start over and re list the item again.... I am grateful to be able to purchase shoes after a missed drop but when you go up a dollar and then someone else goes up a dollar, then the price drops lower then suddenly another dollar bid makes you have to bid more in order to make sure you get it and then poof someone bids and takes your item and moments later another exact item is set for the price you were bidding on the last item within a dollar of the original asking price! Seems like a lot of trouble for a few dollars but it has happened on the last 2 shoes I've bought and one turned out to be not authentic and then Stock X got me the item at no extra cost, but the shoe laces were different length and the marks they said were from manufacturer and the left shoe fit was way different from the right shoe and the lace eyelets were extremely off in comparison to one another! But i am trying my luck again in hopes it all works out after the GShock i got was mint, I'm hoping this pair of shoes comes the same! Kills boredom during quarantine so I guess it could be worse!.Nick'sNikes&J's💯Version: 5.2.3

Terrible customer serviceStockx sent me the wrong item ( sneakers), that i did not order. I let them know way before the seller sent it to them for verification and they did nothing about it, they didn't try to contact the seller or try to fix the issue at all! Even though the seller had not sent the sneakers yet. They just said: “We cant do anything about it because is a live market, but the great news is that you can sell them back through us” What a Joke!.... When I tried to contact them again asking them why should I have to go through that, when I ordered the right thing and they are the ones sending me the wrong thing.... They just never answered again! I even sent them a picture with my order to prove to them my order was correct, and that they were the ones sending me the wrong thing. They don't even allow you to cancel and order after purchasing. There’s not even an option on the app or website to do it! I Wont ever buy anything here again! If you bump into a problem, the customer service is TERRIBLE! You’ll be ignored and you’ll find yourself having to re-sell your purchase! Even if is not your fault...Very bad experience!.ADeezeeyVersion: 4.0.4

Great App & Great CompanyLet me start off by saying I wasn’t always a big StockX fan, in fact I thought they were a bit pricy in the past. However, I recently started using them for collectibles and TCG purchases. They have quickly become some of the cheapest and most reliable for TCG purchases. A lot of people tend to use eBay but most of the time I’ve noticed the prices on eBay are crazy compared to most places including StockX. Sure you pay a little extra to have your product verified but that protection is worth it. Any problems and StockX has been great about fixing the issue quickly. StockX has really expanded their offerings and it’s been very valuable to me as a collector. As a whole the app is just as easy to navigate as the website is and is fully functional. You loose functionality with most apps compared to the websites offerings but this definitely isn’t the case when it comes to StockX. I love the simplicity and functionality of the app and use it on a regular basis. As a collector StockX and the app itself has been an invaluable tool to add to my disposal and I can highly recommend the app and the company to any collector out there looking for another great source..LazyStudVersion: 5.4.5

Amazing… but…Okay, so let me first say I was VERY nervous to use this app due to some of the ratings & issues I read. I don’t blow money on much but shoes I most definitely do & will gladly admit to. With that being said I collect rare, limited, or just what I think are amazing finds. I am particular on quality & yes, I do research on descriptions of shoes I can’t find in stores so that if I do have to buy elsewhere I know what is real what is fake or what is over priced. With that being said, I ordered the Ivy Park pink OGs. The notifications were great as far as keeping my up to date with where my shoes were & when they came (besides the box being a little dinted which if you’re not big on those things is fine) the shoes were PERFECT!!!!! I had looked everywhere I knew of & on all of my sites & nothing. So I was so glad to find them on here! The only problem I do have is the pricing. So like I said, I know these are sold out at most places & that I bought Ivy Park anything the month it dropped but as I have a routine of this I have never seen the prices as I have on this site. I am already keeping an eye out for upcoming drops but I will say StockX will be the last place I look unfortunately. I got curious & started looking at Jordan’s, Yeezys, AFs, etc & WOWWWWWWW! The prices are insane!!!!! If you like your Jordan’s I feel bad for you bc you’ll pay double! I feel like some of the other commenters when they say they wonder if the seller is creating fake profiles & up-bidding on purpose!!! There is no reason for some of these prices! It’s close to gouging! So, finally, I’m thankful my shoes came the way I wanted & dearly paid for but would StockX be my go-to….that’s a no. I hope this gets corrected..KelleyMC3Version: 5.6.16

Some positives , some negativesI started off as a buyer and after a couple years I decided to trade on StockX. I’ve sold over 30 items in the last 3 months on StockX. Over the course of that time, I’ve had a lot of misfortune making sure couriers delivered what was sent out on time but Covid-19 has caused a lot of transit issues which in turn had caused me lose sales that I have made through the app. Unfortunately this is something the StockX support themselves cannot stop, the expiration times for an item to be shipped is calculated and executed solely by the system/program that StockX uses. Just today, I had sold a skateboard deck, and had it not pass authentication because it appeared to be a different color as what was shown on the app. However, those that monitor and verify items need to do a little research before they come to conclusions, because some images shown appear to be a different color than what it actually comes out to be. Because of this I’m out about $15 and lost the sale on top that, only because they were solely focused on what they were seeing on their site and not doing further research to verify the item more accurately. The resale niche is great but, sometimes it can be a headache especially if the verifiers have no knowledge on select items that they verify for more accurate results..JoeacoVersion: 5.3.10

Trust is keySo when I order a Jordan, Nike SN dunk Etc. In the back of your mind you’re thinking what if I get some fakes??? As all sneaker heads do when we see a deal that makes us think is it fake, it’s nice to know StockX has a verification process. I can attest the validity of the authentication process J’s very good. Every pair I’ve gotten so far (7 pairs) have been genuine and authentic, if it’s not they send the shoes back to the seller. ( recently I ordered the LB 1.0 pumas rock ridge red blast and the Rick and mortys, both came and both were real even had a authentication tag hanging from the shoe.) but the rock ridge red blasts were delayed due to a “seller issue” instead of doing a lot of crazy extra stuff to file a dispute etc. they really routed me automatically to a seller that had the same product for the same price, did it take longer? Yes but it’s authentic and haven’t ordered a pair of shoes I haven’t been satisfied with. (Also bought a PS5 and an Xbox X on this site and both were 100% legit. Just make sure you look at the plug in the description if you’re in US don’t buy an Xbox or PS with a China plug, Aus plug, etc make sure it’s the country you’re in. Love stockx!.IdkallthenamesaregoneVersion: 5.6.12

Great With on flawLove the service and the fact that they verify the shoes are legit before sending them. The pricing isn’t always great but that’s also due to the vendor. The only one thing I think is horribly wrong is that if you try to have your purchase delivered to a different address other than the one you originally registered with, it will flag you for fraud and they will cancel your order and put you on a fraud list. I think they can do better than a computer flagging your address and not even explaining why it was flagged or not apologizing and having it sent to where you are. I have 3 homes and I can only order to the address attached to my card even if I say the shipping and billing address are different, you still get flagged and order returned. Now that’s the part that is not fair. This is bid wars so now I may never get what I was looking for because I was legit but flagged and product returned and then some one else comes and buys it before the issue is resolved and I’m stuck looking stupid with an apology from Customer service like it resolves the issue. That’s not acceptable..Mills1217Version: 5.7.5

Scam / horrible customer serviceT force never delivered my sneakers! Ordered my sneakers on the 15th it was verified on the 16th “shipped” on the 17th “delivered” on the 18th. Got the email confirmation from Stockx that it has been “delivered” But here’s the gag according to the T force tracking the delivery was canceled also on the 18th ... strange right?! So I called T force who’s whole customer service staff is in another country and you can never get a supervisor. So everyday since the 18th of March on the T force tracking it kept say re-delivery by 8pm. So on March 22 I sent an email to T force customer service and they respond on March 23rd that they will be “looking” into the delivery of my sneakers. Now miraculously on March 24th at 6:52am the delivery status changes to out for delivery from Long Island then at 6:53am the status changed to “delivered” in Brooklyn. Now if you are from New York you know it takes at least a good 45mins from Long Island to Brooklyn depending on which part of Long Island you are coming from. I tried to reach out to StockX but no one is monitoring the email and on the app there is no real way to resolve the issue..Luxury Love RebelVersion: 5.4.7

Good and safe app butThis is definitely a safe way to sell and buy authentic sneakers. I would recommend this to anyone that is wanting to buy real sneakers and sell sneakers to get profit. One thing I would think about when it come to selling and buying that there is extra fees and such . So, when it comes to selling on here you have to go up on the price you was willing to sell them for to get the profit you want because the fees take half your profit like such and as a buyer you would have to go down on price because the fees make the price exceed the price you was willing to pay. That one important thing you would have to think about when it come to going through this app. That why I recommend having a chat box so the seller could get better understanding why the buyer put that as his/her bid price and why the buyer put that as his/her ask price. To definitely get a agreement on price. That probably the number one reason why shoe plugs or resellers don’t go through this app because of the pricing. That why I recommend adding a chat box for understanding purposes. But overall it the best way..Alexsidope*Version: 5.3.10

Helpful & interesting BUT…Stock X is my go to for shoes (especially collector’s editions) despite the hiccup a few years back of selling fakes. ALL the shoes I have received have all been legit. It is especially helpful to be able to review user-friendly graphs to show the price history, sales & bids, etc. BUT the ONE BIGGEST PROBLEM that I have consistently SINCE DAY ONE that irritates me to no end is that it won’t save shoes consistently to my lists. Sometimes it says it does and it doesn’t at all, other times it only adds to one list, and other times (50/50) it won’t save to any of the ‘lists’ (plural) AT ALL! I have a set up of multiple lists for strategic purposes and even if I reset the app, by closing it out, text a shoe and try that entry, click on an email to be routed, check for updates or anything in attempts to problem solve, this is a CONSISTENT problem since that needs to be addressed. Chances are, I’m not the only one that’s having this issue. So please, the developers of StockX, listen to us and fix this bug. We will be much happier. Without this issue, I would rate it at 5 stars hands down but I have to do 3 just because how much it affects me and impedes what I’m doing. PLEASE fix it and thank you..JJ/OBSIDIAN STARKVersion: 5.9.10

Pretty coolQuality shoes. I’ve bought four or five pairs from StockX. I’ll probably buy more when I really want a particular shoe. You have to know exactly what you want, search feature is busted. There no real browsing. Then you better already know how that shoe fits and be perfectly accurate on your bid. There is a ZERO RETURNS policy, which is utterly whack. Buy the wrong size, or they don’t fit right you’re out of luck. Accidentally bid on a size ten for my son and won. He’s a size 10.5 and when I contacted them they said try selling them. That’s pretty much the last thing a customer wants to hear. Bidding is meh, because you can bid up to the asked price, or whatever wait a month, and nothing happens. No notifications, no “someone has outbid” you like EBay, nothing. You have to check back in on prices. The follow feature is garbage. Basically you have to go here with the intention of spending all the money and your probably not going to save much. Order perfectly. Don’t plug in anything wrong or they will just laugh at you and keep your money. It’s a cool idea, it’s just not the best way to go about it. Great shoes. Brand new or at least the ones I bought. They clearly have solid products no worries there at all. Their execution meh....SacredwritesVersion: 4.0.6

Horrendous Shipping Process, but quality productBefore I actually received my sneakers, I was ready to write off StockX. It took me a little over a month to receive my shipment and up until two days before I received them I absolutely thought I would never get them; especially after reading other peoples experiences. For a whole month the status of my shipment was “En Route to StockX”. So far all you folks new to StockX, that meant the seller had shipped them to be verified by StockX. In the meantime I ordered sneakers from another online source and received them in two days. I was losing all hope with StockX. However, Exactly one month after I ordered my shoes I received a notification saying my order had shipped. Two days later I received it, and they are in 100% Mint Condition, which is ultimately what I wanted in the first place. The customer service is horrible, and the wait is long. But in the end I have what wanted for a cheaper price that I would have paid anywhere else. So if your in a hurry or buying a last minute gift, don’t expect it to get there on time. But I will definitely give StockX another try based on the quality of the product..Okay137;$:(Version: 5.3.7

Account Flagged No ReasonFirst off, take a lot of these other bad reviews with a grain of salt. Half of them are because the reviewer is just stupid and the fault lies with them, not StockX. And a large majority of the other one star reviews just sound fake. Secondly, I would be rating 4-stars if their customer service wasn’t so poor. 5-stars if they can fix the nonsense with their fraud prevention partner. They will flag people buying shoes, not even selling, for absolutely no reason. Once your account has been flagged, you can only purchase via PayPal. Your account will be frozen if you try to use you credit card again - this is ridiculous. My PayPal will not cooperate with StockX so I am effectively unable to buy shoes on StockX ever again. I’ve already bought three pairs of shoes without issue on the app in the past month. So I’m a somewhat active buyer. If I was the owner of this app and found out someone like me is unable to continue buying shoes on my app for no reason, I would be furious. I would’ve fired this third party fraud prevention partner is yesterday. That issue aside, the rest of the experience was super smooth on the three pair I did buy. Shoes were exactly as promised, care was taken placing the shoes in the shoe box itself, with the proper cardboard shoe tree and wrapping paper. Looked better than buying in store, loved this as it made the experience feel more premium. Shipping was prompt and quick given the process here. Would be nice if there was an option to request one or two-day shipping from StockX. Overall the shoe inspection and shipping team are killing it. The customer service team and fraud prevention partner need to be booted and black listed ASAP..Eric Von SchneiderVersion: 3.6.1

Split ChicagoIndubitably.10inchesdeepVersion: 5.7.40

Customer Service SUCKS!Cant get hold of anyone from StockX. Im trying to purchase a 35k Rolex watch and i cant reach anyone because i have ONE question about the watch. So they just want me to send them 35k US DOllars and pray that it a mint watch? WTH???.John-New JerseyVersion: 5.2.1

Expensive fees for CanadaAppreciate the new pricing model that includes import fees here in Canada. But still really expensive to buy anything for us here. Seller fees are also considerable for us.Fiv3ScoreVersion: 5.4.4

Love the app🔥I’ve bought a few pairs of shoes off stockx... and they came in within 2 weeks and I got a really good deal on a couple pairs DEFINITELY suggest stockx over stadium goods🤦🏼.Imlonely10Version: 5.3.16

FerdaIt is very sick like my vape tricks duuude👮🏿‍♀️.Big cat4455Version: 3.10.4

SupremeVERY GOOD APP LOVE IT 😍😊😍😍😍.Cena is lostVersion: 3.5.11

Spectacular appThis app is in many ways superior to other sneaker selling/buying apps. For one, StockX is not only for sneakers, but watches, hype items and handbags as well! You can always try to negotiate prices when buying/selling items, which other apps like Goat or Kixify don’t offer. StockX also has graphs that shoe other sales from around the internet, letting you know if you’re getting a good deal or not! Overall, this app is amazing and the best on the market for buying/selling sneakers, watches, handbags and more!.Daniel KuwikVersion: 3.5.9

FastI give this app a 5 star it was a really fast delivery process is a bit much but for shoes u can’t find anywhere it’s worth it. The tracking made it easy to know when it was gonna get here and they r really fast with it 100% recommend from here if the shoes u want aren’t anywhere else.Arfain WaraichVersion: 5.10.5

⭐️✨✨⭐️😇.Drackoh DavidVersion: 5.10.5

StockX is GreatAlways get my shoes on time or earlier. Nothing I receive is fake and they package everything neatly so no damages. Thank you StockX you guys are awesome.KLife808Version: 5.10.4

Great appGreat platform to buy authentic apparel + shoes.Pineapple_xoVersion: 5.10.2

Amazing Purchase!Easy to use and detailed information. High recommended!.Don V HennessyVersion: 5.9.40

GpppGppp.Chqnce2zufffVersion: 5.9.39

Good place to find sneakersExcellent.Zoram523Version: 5.9.36

Thank you scLove u 😘.MJ lil twinVersion: 5.9.36

Drip sneakersDope app, great service.Low P 77Version: 5.9.36

They goodI bought 2500$ worth of shoes on here they r all good quality n fire.Micheal k71Version: 5.9.36

Stock xMethod is real.Gus gus is the bestVersion: 5.9.34

ShoedogThis is the best website for anyone who knows shoes, from retro to present day they have everything and anything you’re looking for ! Fast delivery. Authenticity proven.Trap21Version: 5.9.35

Première fois sur StockXSuper app la reste à voir le temps de livraison ✌️📦.PPF59Version: 5.9.32

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.10.5

StockX - Sneakers and Apparel Negative Reviews

Difficult to navigate interface for sellersThe way that this app allows sellers to sell so quickly is very nice. However, the task of selling an item or contacting support is very tedious. When you’ve sold an item you’re supposed to print off two deliverables for it. The slip that goes in the box is straightforward enough, but the label is a nightmare. They don’t give you the item at a size that can print to the 4x6” format, so you have to: save the image to desktop or use the snip tool, crop the image, rotate the image, then print it. I wasted a lot of labels figuring this out. The other problem is in working with support. I really appreciate apps where I can just call support when I have a difficult problem rather than talk to a robot who can’t help me. After contacting support with my issues they’d send me a confirmation message that they got my request, but not how to solve it. I have multiple listings up that I learned were not authentic so I asked that the sales be cancelled. I was told ‘thanks for messaging us’ and received nothing further, as my listings remain up while I can’t sell them, probably causing some customer a headache. I have also not been informed on the status of the one I sent in before learning they were fake, as it just says ‘received’ with nothing about it coming back to me or not. Overall, this app just needs a few quality of life improvements and it’ll be a much better experience for sellers..RelishBossVersion: 5.7.40

It’s alrightIf an item you want to sell is already listed and there is a bid you would like to accept the process is simple and fast. Even getting authenticated and paid out is fast. The reason I rated two stars is because that scenario might work for one of the items in your closet, but what about the rest? The process of asking for an item to be listed is just a dead end. Edit: I received what seemed like an automated response informing me how to submit items I want to sell. The problem is not that I can’t wrap my head around your odd process of pre approving items you want sold on the site. The problem is that upon submitting item requests you revive no confirmation or way of tracking the progression of item submissions. After two weeks the items I requested to be posted for sale that I owned already sold on another platform. I still don’t know if my multiple item requests have even been looked at. Most of which as mentioned are no longer needed. If the process was more transparent I could go in and delete or void item requests for items I no longer have available for sale. I am certain I am not the only person in this situation and that’s why I took a star away from my two star review. No hard feelings against the company it just doesn’t work for me 99% of the time. As mentioned the one time the stars aligned, I had the item available that was already listed, and the current highest bid was something I was comfortable accepting is when I had great service..Fyi1982Version: 4.2.1

Do not buy!!!I really want to give zero stars, but since i can’t. I ordered a pair sneakers from Stockx and first of all it took forever for me to get the sneakers. I know it’s around Covid time but there was no updates from Stockx whatsoever telling me about my shipping. Secondly, when I finally received my package the shoes looked fake and worn. Stockx also have no returns, so I decided that I would sell them back their fake shoes. When I did the whole process, The website/app wouldn’t allow me to print the shipping label. I contacted Stockx multiple times through email through Instagram and it took them over 48 hours to respond, when the sell needs to be shipped within 48 hours. Anyway, they finally responded and they refused to send me a copy of the printing label through email. one of the support reps told me that “I couldn’t print the label because my phone number that I had put into my account was nine digits instead of 10 digits.” I explained to him that my phone number is indeed 10 digits, and that the app would not allow me to put nine digits as my phone number and save it. So in conclusion I got no help from Stockx and in the end, the order was canceled; which I was glad that they canceled it because I feel that if I had shipped it over after all, they would’ve said the shoes were fake even though I got the shoes from them and I would’ve had to pay the penalty. So whatever you do, don’t buy from Stockx. Or at least do your research..Junepd95Version: 5.3.3

Good App, Bad CompanyThe StockX interface is a really nice app, it’s easy to use, easy to keep track of all of your sneakers in your collection, and the market value of the shoes is easily noticeable, unlike other sneaker apps. Their sneaker market evaluation, and graphical notation, of all the trends and shifts with each purchase of a a sneaker, and their prediction of the sneaker's future value, is a really nice asset. However, I would never use the app to actually PURCHASE sneakers, y’all already probably know why by now, however if not then it’s related to their lackluster verification system, and their customer service, or better yet, their company as a whole. StockX claims to have “100% guaranteed Authentication” however, so many Fakes have slipped through the cracks, for example the Travis 1 highs. I get that mistakes happen, however the customer service system basically makes it out that the customer is to blame lol. They don’t have a dial in phone for customer service, we have to send an email, which takes weeks for a response back, all to get a practical no from them, the best part yet, they responses are more immediate if you call them out on Twitter! Search up Sneakertubers like Harrison Nevel, and he’ll explain the video in detail. TLDR; Good interface, bad company. I recommend using the app to evaluate the sneaker market, and use apps like GOAT to purchase your sneakers..V-Rage10Version: 5.7.10

HorribleI tried to purchase one pair of infrared jordan 6’s n every time I went to confirm the purchase it said the purchase didn’t go thru so I tried several times n each time I got the error message stating the transaction didn’t go thru!!!!! Well it did ! 4x I was able (thank god) to dispute it with PayPal ! 3 of the charges went completely thru unlike Stockx stated when I tried to confirm the payment! PayPal disputed 3 transactions the 4th one I’m assuming was caught immediately by PayPal if not I’d we have to dispute that too. On my StockX app it’s still showing a pending transaction that states the payment is processing. That hasn’t come up on my bank statement yet I don’t even know what’s really going on with that one pair of infrared Jordan sixes! Then when I try to explain it to some kind of support person via email she tried to justify everything that happened by blaming me! how is it my fault that stock exes website claimed the payments never went through so I continued because I wanted to purchase one pair of sneakers I go and look on my checking account and I see three transactions that went through! How could this be my fault. Thank God I used PayPal. I would have had four of the same pair of sneakers that would’ve cost me over $1000 altogether because some issue on the app that had nothing to do with me. Then there’s no customer service number or an option to cancel or anything! You guys make enough money you should have a better system and a customer service phone number! I feel scam I will probably never use StockX ever again.TashaRDGpaVersion: 5.4.8

Customer ServiceStock X is now extremely popular in the sneaker community but as a company they are forgetting about customer service. Their business growth is amazing and they offer the best prices compared to the other resale verification apps. I have purchased thousands of dollars in sneakers from Stock X after learning about them from a YouTuber. Recently I attempted to purchase Yeezy 350 V2 sesames that did not pass the verification process and then waited over a week for a refund to purchase the shoes again. My next issue is I purchased Yeezy 350 V2’s black and because of some issue on their end my order did not go through their system. I was emailed and given a order number and they even charged my card and the transaction cleared. Days later I was finally emailed after asking about the order and was told an error occurred. I now have to wait over a week while the price changes on the shoes to purchase them again. They refused to offer me any type of reasonable compensation for their mistake and seem to care less because one customer does not matter when you gain so many a day. During another transaction I received damaged Air Jordan 1 Court Purples which they claimed where factory flaws. When I contacted them about the issue they instructed me to just sell the shoes to someone else and they would not accept a return. I now use Goat App. I rather pay a little more for better customer service. Stock X should advertise less and hire someone in customer service to answer a phone and be willing to help people..Ecnarret SppeVersion: 3.12.1

Employees swapping shoes and taking partsI had won a bid on a pair of shoes and they had told me parts where missing they sent a picture the shoes appeared pre-worn and looked like they came in a garbage bag... I’m sure if Eminem ordered shoes he wouldn’t of gotten any emails about the seller sending scuffed J’s and missing parts. The company doesn’t care about “regular” people or the shoes it’s clear AND while I was bidding the seller was also bidding up the prices it’s called “Shilling bids” they’re is no way of telling who’s bidding and if the bids are actually legit. I’m still awaiting a response about the shoes it’s been almost 2 weeks since I won the bid I requested someone call my phone number but that prolly won’t happen as the company doesn’t care about the people or it’s reputation as a company, they just want to try to “look cool in front of celebrities for clout” they might not even respond at all leaving me to recover my $ through my banks complaint department so 2 weeks on the shoes then 10-30 days on the bank recovering the money spent on the shoes so a 45 day wait time for just my money returned. This company is being reported to the BBB as a fraudulent business. It seems as if the employees swap shoes and steal parts for some personal collections they have.. I ordered size 11 the most common shoes size in the world I bet if I ordered size 7s there wouldn’t be an issues at all. The company seems shady must be why they have a fake review from Eminem..Benjamin FerreroVersion: 3.11.8

DO NOT SELL THROUGH STOCKXAwful customer service. Was a loyal customer for years, sold 30+ shoes through them and bought a few too. Ran into an issue recently where my shoe box got damaged during transit, water damage and a hole in the box. When I shipped them, the box was pristine. I found out my order was cancelled and never got an explanation why. I had to call them for them to explain to me the box failed verification due to the damage. They sent me through an appeals process but told me they needed to see photos of the box before the product was shipped. I sent the only photo I had and apparently it wasn’t good enough. They needed “all angles”. Nowhere in the shipping instructions does it even recommend to take photos of product before you ship and it is not a requirement to sell through StockX. But because I didn’t have the right angle in the photo, they told me they couldn’t honor the sale. Even had the audacity to tell me they would “do me a solid and take away the penalty fee I had been assessed”. What a joke. At the end of the day I am left with damaged product that was not my doing, with product that is now not worth what it was. Stockx did nothing to fix it. Nothing to assist their long-time customer. They don’t care about the people who lift up their platform. They lost my business over one sale. Use GOAT!! Do not use StockX!! Will share with anyone I can..CoopEInTheHouseVersion: 5.7.48

Buy: Yes—Sell: NoI’ve bought from StockX a lot. To put it in perspective so you hopefully care about this review. I’ve spent maybe $25,000 on StockX. But I am also a seller and sold roughly $200,000 in profit on StockX as well. When it comes to buying I’d recommend StockX. Especially for people who REALLY want an item, you can finance it through Affirm pretty cheap and build your credit on top of that. Now selling is a different story. They’ve gotten progressively worse the last few years, specifically during the pandemic. I’ve sold multiple items, worth a pretty penny for anyone who knows the game. And somehow StockX says that “I never sent in my Gucci x Balenciaga puffer jacket”, and that I sent in a “old navy blue cotton t shirt”. This jacket sold for about $5,000. Making this a pretty solid theft case. So for it to go “missing” after they received the package, they should fix this right? Either UPS swapped packages and labels. (Which happens sometimes and their drivers steal items) or a StockX employee swapped items (which also happens pretty often). Well longer story summed up. I had to contact StockX legal team and receive my funds or threaten to take them to court. Once I emailed them all the legal codes they already violated by not paying me for an item of such an amount of money, I received the funds. And BEWARE, this was only the first sale that was an “old navy/gap tee” and not the item I sent in. At least ten salles fell through because someone was stealing my items. Then they started charging me, a reliable seller, fees for sending in wrong items? (Which never happened) The company did not care at all..Zneal11Version: 5.6.14

Had the app for one day and was banned from buying/selling.I recently downloaded this app with the hopes of purchasing a few sneakers. I signed up, input all my information and made my first purchase using my debit card. I was REALLY excited as the price was great for the item. Everything seemed fine, then I receive an email from the STOCKX support team informing me my purchase was canceled and that I was flagged for fraudulent activity. Mind you, this has NEVER happened to me when purchasing from apps or websites so obviously I was shocked. They asked that I provide a picture ID, an alternate email & phone number. I took a picture of my actual ID, provided an email which consists of my full name and gave them my cellphone number. All of which were irrelevant and never used because the next email stated that I had officially been banned from purchasing or selling on StockX and that my money will be refunded. After asking how that could be possible, especially after providing the information they requested, I was told they could not disclose the specific reasons for the ban and that they were “sorry for the inconvenience”. This has been a really stressful situation and I’m just leaving this review in hopes that this doesn’t happen to anyone else and maybe someone has gone thru something similar that can help me resolve this. I would love to use the StockX app, it’s very easy to use and is constantly updated..L'efoVersion: 3.8.4

Fake items/ lost packages/ refused payoutsFirst off let me start off by saying i have been using StockX since 2017. Had never really had any issues besides long wait for payouts or purchased 3/6 week wait times. Most recently I have encountered a lot of unresolved issues that has left me with 1 star review of the platform. I was a loyal user now I am slowly transitioning to other platforms as a seller. Given that i am a power seller on the platform (500+ sales) Most recently I had 2 items fail the authentication process. I reach out and summited purchase receipts for the items and they approved a defend review. The items where sent back. Marked as delivered by ups. The items where essentially stolen even though tracking shows items where delivered. StockX refused to give me a full payout for my items a $1600 payout. And only paid me $140 for the items saying since the items initially failed I didn’t qualify for the full payout. Even though I sent the purchase receipts. And even with the fact that the items showed delivered to their warehouse they state that the information is incorrect. Another issue is that mostly 90% of my orders I have been receiving have been all fake. And I have had to send them back for a refunds. The support system is not the best. When sending emails it’s always a different agent responding back which makes things more complicated.Luis AiVersion: 5.7.58

Will STEAL your shoes!!!!!!!I’m a level 4 seller on stock X. Not super easy to achieve. I made the mistake of using the bulk shipping feature. I had 2 shoes going out and then a third order came in. I reprinted my slips, put all 3 shoes in the box with the correct packing slips but put the wrong sticker on the outside of the box. A mistake? Sure but it shouldn’t have cost me my pair of shoes. Stock X claims to only have received 2 pair of shoes in a box that had 3. And these were a pair of shoes going for 3x retail price. I’ve called customer service at least 8 times. I’ve chatted with a rep (who was EXTREMELY RUDE AND LIED ABOUT MY CASE BEING ESCALATED) and assured me that I’m mistaken in how many pair of shoes I included in that box. I’ve been blown off every time and assured that they were looking into it. But it’s been almost 3 months now. They also can manipulate your sales history and tracking numbers to make items disappear. They manipulate sales figures as well to entice sellers to sell shoes at a lower price and buyers to purchase at a higher price while also charging nearly 16% in fees TO BOTH SIDES making massive profits from both sides of the transaction. Crooks. These people stole my item and will not even give me the courtesy of admitting there was a warehouse mistake after even after I’ve sold thousands of dollars worth of inventory for months and months. Do not trust this organization. Thieves..InsaineyesayVersion: 5.7.29

Terrible all aroundThey say it is sort of a live stock exchange experience putting buyers and sellers together in real time. That may be true but they don’t tell you that once you buy you are hit with huge fees. So if you get like you found a deal… you didn’t. If that isn’t enough once you buy and find out this is something you can’t monetize half of what you order doesn’t make it through their process so they have your cash for 10 or so days tied up until they put it back in your account. If you do get the shoes and want to sell them and cut your losses this is where you need to really hold on. The fees up front might have seemed bad but they charge a 10% fee to sell plus other fees on top. And you will have your account suspended if you want to sell over 8 pairs which happened to me. I am selling shoes I have just purchased from my portfolio only that were just approved but my account gets suspended and I am sitting on a suspended account losing my live asks and the bids that were attached to them. So if you just want to buy a pair to wear then ok but if you want to buy a few pair for personal use and want to sell others just know you will be taking at least a 40% loss and it will be on their terms when and if you can sell them. Customer service is a joke as well. Hope this helps future buyers stay away from this company..Cdford04Version: 5.7.0

There are so many things wrong with this app and website!First of all their customer service is poor at best!! at some point a company of this size has to get phone support and especially for customers who have over 200,000 buying and selling,,, from being hacked to 50+ false sales that I have to go back to my credit card company they don’t verify the actual seller before you can sell,, so many misconceptions on product availability and this is coming from a very very loyal customer who has not listed anything on GOAT or eBay,, they really need to learn to reach out to their customers and get what we actually feel and need from this company to succeed in the future,, i’ve literally had hundreds of problems and they don’t care and really do anything about it as a matter fact they stated that I received a pair of shoes from DHL that the Postal Service still had in their possession and they marked as delivered! Horrible horrible customer service and now they taking the chat feature away it’s going to be impossible to get anything resolved anymore,, you have been forewarned I’ve asked and pleaded with them hundreds of times to no avail they really got to restructure this company and this is also coming from someone with over 700 active bids!! I know the inns and outs of this company more than they do and they won’t reach out when someone is just trying to help them,, i’m pulling down Many Many one of one cat no one has seen in years very high-end Jordan’s ( dorenbecher‘s ) and especially in my size 15,, I’m the only one listed on this site,,, they just don’t care about their customers they say they do but they don’t sad to say!.ChrisbreakoutVersion: 5.7.8

Whats going on.I bought two pairs of shoes two days apart from eachother. The first pair was about 550$ while the second pair was 700$. The first pair got delivered to stockx and shipped back to me within about two days. The second got delivered to stockx for authentication and that was about a week and a half ago. It still is apparently waiting to be authenticated. Doesn’t make any sense the first pair got authenticated within two days a couple days before my second pair got there. Can’t imagine within two days they received so many shoes so it would be taking two weeks to be authenticate my 700$ shoes. And of course theres no support number to actually talk to someone. Just a “live chat” that ask you a million questions before you are able to actually start texting someone and they just basically said they were very busy so they should be shipped out by the end of next week? So i guess after my first pair took about 2 days to authenticate while my second pair got there the same day the first pair was being shipped back to me they received so many shoes to authenticate that the wait time went from two days to three weeks. I honestly dont know if they even have the shoes anymore or what is going on I just want my shoes that i have already paid for or i want a refund. Either way i feel like I should be reimbursed something..XanadeuuVersion: 5.7.10

Used/defective sneakers for saleThey sell defective pairs of Jordan’s. While they are authentic, they chip, peel, and are sent having been prior worn. For example I received a pair of $700 Jordan’s, I sent them pictures of the paint peeling and the leather with defects. Their response was “that’s how Nike produced it, and that you actually received a good pair of defects compared to other people.” Their prices are low for a reason. They sell second hand items. I’ve never had these issues with Stadium Club, Flight Club or Goat. You get what you pay for. There customer service is complete automated responses who are motivated to not help the customer but to deny deny deny. False sense of security that you are buying “dead stock.” Dead stock on means to them “how we received it.” They have no issues and fully admit that they have no problem selling known manufacturer defects without any warning to the customer. Very shady business model. Keep reading other peoples posts. Same pattern over and over. You get what you pay for. I own over 150 pairs of Jordan’s, and the only issues I ever have are the one I buy from StockX. I received a response for this review from Stock X and in typical fashion, they responsed with some pretemplated regarding nothing I just said. Worst customer service. But they are cheaper. I only buy when it desperate and just pray I get a decent pair. Buyer beware!! Just to prove again after I updated this review, I got the same pretemplated response AGAIN for the second time. Customer service joke squad.Defective SneakersVersion: 3.11.5

Worst company I ever dealt withOriginally I used the app to buy some shoes for work. First problem is as they didn't let me use my home address. They claim it doesn't exist. That it's invalid. I tried to reach customer service and it was harder than doing a rubix cube blindfolded and drunk. They claim there is a live chat icon in the app but i have never seen it. Then I realized they charge an insane amount of service fee after you purchase the shoe that's already being scalped 2X+ retail price. My next issue was with selling. I was busy so I shipped my shoes the day of the deadline but wasn't late. Since my address isn't valid they defaulted to my old home address which I can't get to. They later cancelled my sale, and said I didn't ship by the deadline. Which was entirely untrue. When I saw that I realized the shoe would go to the wrong return address. I sent lots of email since you can't call or chat someone, and they wouldn't even address the issue, instead all they said in the emails is that they were sorry. I never leave reviews but Stockx is easily the worst company I know of. Never again. I'll use goat or eBay if I'm doing shoes. I hope you feel the same way and leave a review. They deserve to be removed. It's a scam and it's a greedy platform that drives the prices of shoes And goods thru the roof. They need some customer service advice as well..Aap28Version: 5.6.6

ReviewI truly love this app I go on it multiple time throughout the week just to browse. If there is a shoe I am unable to get when it drops I can always depend on StockX to have it. BUT, recently I have been running into issues and it’s always with highly sought after shoes. I buy the shoes at the sale price and then done now I just wait and Ill have my shoes with in a couple of weeks. But now after the 3rd time of it happening to me I have now caught on that if before my shoe has been sent out to authentication if the price for the shoes has gone up I will receive an email stating I will be reimbursed my money with no explanation whatsoever and now 1. I have to wait for my money to be reimbursed and 2. Since the price has gone up since I purchased my pair of shoes I have to pay the difference. It is complete bulls$*t that I now have to fork out more money after payment was already taken from my account. I understand who wouldn’t want to get their money’s worth from an item they’re selling but if you post a sale price and it is accepted then you should honor the sale, not do all this shady business and take the pair you just said you would sell to me and sell it to the next person for more. StockX needs to do something about this if it continues I will be forced to stop buying from this platform all together..Bryan G 94Version: 5.3.20

HorribleHorrible customer service and Communication i initially had reservations about dealing with this company but my daughters insisted as the sneakers they wanted couldn’t be found anywhere else so I purchased both of my daughters sneakers from stock x for the start of school one pair I never received shipped with DHL and supposedly left at my front door not only do I have ring video doorbell but also video surveillance on my property I checked all notifications and videos available and can confirm without a doubt that nothing was ever delivered or even attempted at my address I immediately contacted stock x and not only were they extremely rude throughout the whole process but every time I contacted them for a update there was another excuse long story short 3 weeks have gone by and I have still not heard back from StockX or it’s customer service department I did receive my youngest daughters pair shipped via FedEx just a few days later thank god for that but still forcing me to file a complaint with the Better Business Bureau concerning their conduct something I’ve never ever even thought about doing in this situation unfortunately I felt as if I had a little choice horrible company horrible experience horrible customer service my suggestion is keep looking shop elsewhere do not trust these people with your money.Legacy360Version: 5.7.12

StockX only protects their pockets!I ordered 2 of the same style and color shoe. One for myself and a matching pair for my wife. Though ordered the same day I did not receive them on the same day and I understand that coming from 2 different sellers, however once I put both shoes side by side there was a clear difference in color. The pair I ordered for my wife was off in color and also had a smell as if they were displayed in a smoking household. StockX told me that they wouldn’t do anything about it and if I wanted to I could re-list and sell them. After repeated back and forth emails with the so called support staff that are only reachable by email I realized that they didn’t care about me as a customer and only about doing anything they could to prevent having to refund me my money. They are taking a percentage from both parties in every transaction which should be justified by the level of service and care for their customers but instead they have taken a bare minimum approach so they keep customers at a certain distance all while hiding behind email accounts so they don’t have to truly face their customers when they have issues and they throw their hands in the air as if they don’t make mistakes so they can keep you money instead of helping to ensure that you get what you paid for..DragonNOLAVersion: 5.2.7

Worst costumer service1 star is too much, but there’s nothing lower :/ This company’s policies will rip you off with their win/win deal. This is a multi-million company that can not handle its costumers issues as any other business, but thru e-mails which are not even answered in a timely manner. StockX has strategically place numerous policies to make sure that if somebody has to lose money, that person is you (the consumer). Make sure to read thoroughly the policies if you decide to sign up, your chances of receiving what you are looking for at this marketplace is about 50% (better than your chances of winning in Las Vegas if that helps). For those that have been hustled and never complained to this company, just wake up and stop settling for BS like this. Not reporting the issues you encounter at selling/buying just because you still want to stay in business with StockX is just good for StockX. If you are a seller keep in mind they take all the credit from your effort and abilities when an item is sold, nobody will ever know it was you whom made it posible to deliver a great product, in the other hand if you are a buyer, please don’t throw away your well earned money. Once your purchase is made there is no posible way that you can return the product in most cases, StockX standards of deadstock items is pretty lame. I ended business for good, hope you do as well. Stay grinding!.NeroApoloVersion: 4.1.6

Worst customer service-No serviceTry calling them. Good luck. Worst experience as a customer by far. I sold shoes and shipped the item with the shipping label provided. The package got lost and/or never left the shipper. I reached out to stock x. They asked me of I have proof it was dropped off. I provided the ups receipt proving it was dropped off. I provided proof and was told I have to check with ups. No help at all. I told them check the tracking # and proof that I dropped it off. Obviously we need to start a claim. I was told they don't offer insurance. So if you sell an item. They will give you a label and tell you to ship it. Be aware. If something goes wrong with the item enroute, it is not covered. You lose. And if they get the shoes and sell it they take a cut. This is why they don't care about customers. They don't lose, you do. You'll wait in a chat room for 20 minutes before you get help. When an agent connects. Extremely limited communication and then they disapper. You have to wait another 20 minutes to get help again. They really expect you to sit and wait around. Tried requesting a manager. Was told email was the only option. Took 2 days to get a response. Literally like doing business with a third world company. I was then told they do not include insurance on the package and is not covered. Basically told me sorry. Good luck and that was it. Unbelievable that they don't include insurance, or atleast offer the seller the option. The whole experience felt like it was by design. Not there for the customer at all. I will be sure to tell everyone about my horrible experience. I am shocked these guys are still in business..Sevz77Version: 5.10.6

Poor shopping experienceI shopped a lot through StockX during 2018 and 2022, I was able to receive all the ordered in timely manner, and nothing wrong with the ordered item, I was happy with shopping experience. Fast forward to Jun 2024, I was interested in a specific sold out piece online and placed a bid on StockX. Anyway, the bid was accepted on 6/17 and payment was process on 6/17 as well. FINALLY, on 6/24 the order status updated to “Order Shipped to StockX”, and the followed up with three“Order Delayed” emails (one on 6/29, second one on 7/4, and third one one 7/8). No reason was specify in the email, all it say just your order is delay. On the same day 7/8, the order status updated to Order Arrived at Stockx, and changed to Order Verified and Shipped. In my mind, I was like finally after 3 weeks it’s almost here. On 7/12, the package showed up and I opened it, oh man I was disappointed! Because it is the WRONG item! Not sure how StockX let a wrong item (same brand but different style) pass the verification process. Worse yet to come, when I reached to Stockx, I was told I need to provide evidences via email for senior authentication team to review before any decision could be made. 4 days later StockX started the returning process, and instructed me to ship the item back WITHIN 3 days for further review by senior authentication professionals. The review process could take 5 business days and a refund will be issued 3-7 business days after that! Long story short, order delivery kind slow and hard to get money back. As a buyer there is nothing I could do, all of this just because wrong item made pass through StockX verification process..GloWei1111Version: 5.7.80

Don’t buy from StockXThey did me wrong so I’m not going to stop posting a review until one of my review is up. I ordered a pair of Nike Vapor Max Plus on March 26th and after a few days I got a confirmation email saying it’s en route to StockX for authenticity. Woo hoo right? Pft. After that email they don’t update you at all about the whereabouts of your shoe. They give you a rough estimate to when your shoe will be delivered. After a week and a half I emailed StockX and asked where my shoes were. All the said was “it’s en route to StockX for authenticity.” Well no shiiiiid. They really wasn’t helpful at all. After 2 full weeks I emailed them back and this time they said they received my shoes but the box was slightly damaged and asked if I would still like them to ship it to me. I said yes. Then all of a sudden, 2 days later I get an email saying my order has been cancelled. I don’t understand how my order was cancelled when they literally had my shoes in their facility ready to be sent out to me. After more than 2 weeks of waiting. I was furious. I feel like they just want to get rare shoes to their facility and then sell it in store for a better price. I emailed them back about an explanation and they still haven’t responded. I wrote 3 reviews for StockX and none of them were posted. Like I mentioned. I will write a review everyday until they post my review. 👎🏼👎🏼.AceVangVersion: 3.11.2

Premium $$$ + high fees for Sold Out Merch!StockX is a buying/ selling service with high fees (seller fees, shipping, tax on already taxed merch -thx to the eCommerce world bowing to Congress, and now 3% BUYERS FEESapp is getting more and more glitchy. The past sales have come into question as I never lost items for sale: and somehow I was “the seller”… then obviously I was unable to fulfill sale: $15 penalty. It isn’t enough that 7% of my items are considered “defective” it’s a wonder the manufacturer is still in business if StockX thinks everything is not to their selling standards”. My days as a top 10% seller are shortly numbered. ) an $80 item will cost over $100! Insane shipping plus tax and while it comes 2-3days after shipped the “FREE authentication” takes 2-3weeks from when the “bid is accepted”. Not for the spend thrift and not for the “petty bidder”. All in all this “commodity/ Stock market style site/app generates way more desire by counting all and any bids by a buyer vs. all the sales offers by each seller= creating a pricy, way over hyped, eBay-counterfeit-proof market place... sad that counterfeits even exist, sadder a service capitalizes from a free-authentication service... CEO $billionaire even raises fees during a Pandemic? I wonder if he lays off to gain $, too? Go small business boutique and spend less, get the same, and help small business owners..JoeyalphabetVersion: 5.7.32

ShippingThe shipping cost is absolutely absurd. I live in Canada and for some reason my shipping cost is 40 dollars. Plus the import duties and taxes which add another 20. Plus the process fee and taxes which add another 10 dollars. 70 DOLLARS JUST SO THE SHOE COULD BE DELIVERED TO YOU.FamousryanVersion: 3.8.5

They steal your money 😡😡😡I bought a shoes for 600 CAD and payed 30 US dollars for shipping and after a week. I receive an email from UPS that I have to pay 203 CAD to receive the package. StockX never mentioned that. Liars! I payed 1/3 of the shoes extra for only shipping!.Akj-21Version: 3.5.15

Let’s go on GOAT, Canada!If you live in Canada, just go on GOAT.com.. this company clearly doesn’t want to expand their market and tbh, I don’t want to buy from people like that. Thank you goat for saving the day..A.Knight8Version: 3.11.0

Stock x is the worst website/app I’ve ever used!Stock x took weeks to ship and when it did ship I was notified I had to pay an extra 20$ worth of import fees, I live in Canada not Pakistan, this was made worse by the fact I already paided 40$ for shipping. I feel robbed and would never recommend this app even if they paid me 1000$.Gangster puppyVersion: 3.8.4

Don’t ship to CanadaThey use very small text to inform the buyer that they will have to pay duties and that the buyer is responsible for it. You will pay 100 dollars extra for this. Goat is the superior application for sneaker shopping internationally..Blah..... YayVersion: 3.9.1

Fix It For Buyers In CanadaWe get charged to receive the package. 🤬.Badboy15384Version: 3.11.4

Only good for US residentsFor Canadians, buying from here makes no sense. After shipping, processing fees and import duties, the product actually will cost you more. Not only that, I cannot self initiate removal of payment details or deactivation of account. It’s scary that you cannot delete your payment details..Aldgrj134Version: 5.2.2

TrashVery disappointed with how they treat the sellers..JdjdjekennrhfVersion: 3.11.2

I got cheatedI had purchased the miles morales Jordan 1’s for over $1000. I was waiting for over a year, inquired multiple times to no avail. Then I was refunded for what I paid but market value was over double the price. They claimed it was an error with shipping. Lie… they sold it to another customer. If I had the option to give zero stars I would choose it. I deleted the app and recommended to everyone I know that it sucks and they rob you.Mikeymike&dafunkybunchVersion: 5.7.54

Scammed meThey violated their own terms of service. Someone hit my bid, which states they are responsible for getting me the item. The seller decided he didn’t want to sell it anymore, so they just cancelled the transaction and let him go on his way. All in all it cost me about $4000. Their customer service is an absolute joke and would be better off run by AI..MaddyBergVersion: 5.7.54

Poor customer serviceSending a fake hoodie, please do not waste money here.Minminmin0999Version: 5.7.50

SHIPPINGSHIPPING AND PROCESSING FEE IS ABSOLUTELY ABSURD, I already have to pay for a couple hundred for a shoe and I have to pay another hundred jus to ship.OhmsmfjVersion: 5.7.36

Poor communication.Customer service isn’t a priority here..Adam54659Version: 5.7.32

Buying in Canada you’re paying doubleDuties & hidden fees, gotta love ‘DHL’ just buy in stores and avoid paying double the number you see on your screen..DomassznVersion: 5.4.13

Trash appWhy in the world would i pay $80 in duties and taxes to have something worth $50 delivered? You guys don’t care about your canadian customers and deserve a boycott. FIX UP.NoName045Version: 5.4.5

Absolutely horrible for CanadiansI paid 172.99 for New Air Force Reacts and it took a week to deliver but when i got the notification of it being shipped i got a message from DHL that I owed them 53$ in taxes and duties. I’m going to get my money. it’s a scam that you didn’t send us any notifications of the duties and taxes in the checkout.CarlG007Version: 5.2.2

LIES AND DOESN’T DELIVER. BUY FROM GOATI bought the same pair of shoes twice, the first time I ordered the seller decided last second that he wasn’t going to ship them, forcing me to but again but for a higher price jus for them to make me wait a week and tell me that he didn’t want to sell it. THERE IS NO BUYER PROMISE OR ANYTHING, sellers can just decide not to give you the item after you’ve payed for the item/ordered. And the shipping is 40$ to Canada with a ton of taxes on top. 0/5 stars.Absolute trash. Ordered another pair from Goat and so far there have been no problems!.HGTTOCRCVersion: 5.2.1

Not the best right nowKind of flakey to be honest, I waited 13 days expecting delivery at anytime just for them to email me and say they had to cancel it..Brando 2001Version: 5.2.1

Terrible to use in Canada. Do Not!The duties they charge seem to be random, anywhere from 16%-40% the total price of the item when shipped to Canada Theyve used both ups (16%) and dhl (38%) when shipping to my address in Canada and it seems they just randomly choose a provider. I no longer order from them.Ix iRambo xIVersion: 5.1.2

Canadian buyer BEWARE!!You cant select the carrier so they ship it with either DHL or UPS and you don’t have a choice and cant select your favorite or best one.... turned out the 145$ cad tshirt came with DHL with a 63.07$ canadian duty fee. Really sucks wish I could cancel this. This was my first and last purchase this is ridiculous and non-sense. I did emailed somesone at StockX and that’s how it is nothing can be done about it... He clearly answered me every Canadian order is billed 40-60% of duties/fee. So you’ll ALWAYS pay 1/2 of what you just already paid.... I’ll shop elsewhere no thank you!.Akom_PliceVersion: 5.1.2

Expensive ShippingDon’t use Shipping was supposed to be $20 then DHL Made it 79.99.ExpensiveShippingVersion: 5.1.2

Hidden $140+ charges on shipping to CanadaNever buy sneakers from this app. Ridiculous scammers. Showed price $300+ including taxes, processing fees and shipping fees $30. Never been told that we have to pay another $140+ shipping charges here. Total paid around $600 for a $300 shoes. Felt being robbed. F..BreillabVersion: 5.1.2

First experienceTerrible service even it is a popular sneaker market for years..NoStockXVersion: 5.1.2

Terrible after supportSold my shoes and have not get paid for 2 weeks. Send them over 5 follow up emails, only got back 3 times that they are looking into the incident, no updates, will take another 1 to 3 days. Only update is that they will assigned to another department. No phone number support, live chat is not live but leave a message for them to get back. Terrible..Kfvcheung1Version: 3.11.3

Worst service!I sold my shoes on Stock x and sent my shoes and turns out the shoes went missing during shipping so UPS did an investigation but because there is no number for this company they had so many issues trying to reach them. After weeks of back and forth emails with almost 5 different employees there I have still not got my money or my shoes I sent at all always the same response that they are still investigating for a month now. Never again will I ever do business with this company ever..Eddiev123Version: 3.11.0

Terrible customer serviceReceived a pair of shoes that were clearly not ds with some missing items that come with the shoe such as laces, special shoe trees etc. Consumer service basically said you already have the shoe and can’t do anything so why should we bother with your problem. Their “quality assurance” (or lack there of) department completely screwed me.James;)Version: 3.11.0

😕☹️Shipping costs a lot! especially if you live outside US, they’ll ask you for different shipping duties..Emerpus.HSVersion: 3.8.5

Delivery chargeBe aware of there 80 dhl delivery charge. Even though I thought I paid for delivery when I purchased my first order from StockX I had to pay another delivery fee of 80 dollars which I wasn’t even aware of.OtkgangggfVersion: 5.1.1

Wish I could put 0Got shoes for 170$, then 30$ TAX, then another random 73$ shipping fee at the last second.YOLOMGJFJDJDJgggshwppVersion: 5.1.2

WorstSucks.Mike coxxlongVersion: 5.9.34

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