Sesame Street Customer Service

Sesame Street Positive Reviews

Please remove the volume button.On an iPad, Guided Access gives a parent the ability to disable the physical volume buttons. By having a volume control on every video within this app, children can turn it up to full volume at all times. With an autistic child, there’s just no way to avoid this. I find myself dreading the use of this app because it’s always being played at full volume and my ears are exploding (headphones are not an option for my son). Please, please, please, remove the on-screen volume control. Otherwise, my son loves this app and learns something every time he plays it. There are a few glitches here and there, and I wish there was a way to download certain games/videos so you could use the app without wifi, but overall this is a long-time favorite..Paws and QuadsVersion: 4.1.0

Latest update doesn’t allow videos to play.It takes multiple attempts at opening the app and closing it (quit) to get a video to play. Once a video plays if you try to go to the next video it doesn’t work and you have to quit the app and reopen and hope it works. When it doesn’t work it just sits at the black loading screen with the circle going..Camaro 45thVersion: 4.1.0

Good but laggy and needs longer videosI like this app, but whenever I try to play a game, it usually lags and then suddenly crashes. I tried to play, like, 4 games, and 3 out of 4 of them crashed. I don't know if it's my iPads fault or if it's this apps fault, but whatever it is, I don't like it. Also, the videos are normally 3 minutes long. I want 20 minute long videos. Full Elmo's World videos. Complete Sesame Street shows. I'm talking big. Anyway, if all of those needs were established, I would rate this app 5 stars. All the other things are awesome, and there is no ads or in app purchases. I hate in app purchases. Oh, one more thing, why do you have to sign in? Can you please explain to me that??? 😤.Swervedriv3rVersion: 3.1

Sesame street appWe love this app! From the time she was very tiny, my little girl loved watching /hearing the different songs. There’s a lot of music videos, with sesame street characters, and celebrity guests, utilizing different genres that everyone can enjoy. I am amazed at the enormity of content, especially for a free app! While it is true that there are some sound issues on a couple of the games, (with some of the games taking longer to load), the little bugs aren’t enough to deter my, now 3 year-old, daughter. So many different entertaining learning games! Not only do we have a lot of fun playing the games together, but each game allows an opportunity for further instruction between parent and child. Classic sesame street music and beloved sketches are included. I can honestly say that this app provides Years of inclusive learning entertainment and cannot recommend it highly enough..ApothaKVersion: 3.1.6

Hate the Update!Definitely one of our favorite apps. Before the update I could make dinner while my daughter spent time on the app. Since the update she gets too frustrated. The x button is too small. The video thumbnails are too big and she keeps accidentally picking videos she doesn’t want. Videos are constantly pausing while watching. We miss the option to choose from 3 videos after finishing instead of being told what video is next. Miss having Favorites on the main screen. Now she can’t find them in her own. Can we bring back the previous version???.Bethiec1387Version: 4.0

This a great app!My four year old has been using this app for over a year and he loves it! By far he uses it more than the other apps on my phone. I love the fact there are no commercials and that every game and video is educational and not wasting his time with silly stuff. My son has very limited time on my phone....maybe an hour on the weekend. So whatever I five him I want it to be time well spent. As always, Sesame Street lives up to my standards..ContrychickVersion: 3.1.4

My toddler’s favorite!My toddler loves this app! She can start videos and games and navigate around. And she loves to dance along to all the songs. My only complaint, and the reason for one less star for a beloved app, is the need to be online. When we travel in the car on a long trip she desperately wants to play this but you have to have internet for it to run videos. There should really be a way to download content to use offline..RooBaby624Version: 3.1.1

Sounds :(So while I was playing this game (on my moms phone still using her phone) I noticed that sometimes the sounds just kick out. I have her phone at max volume and the sound dosent work. Then the sound randomly kicks in then out. I enjoy sesame street videos and games but I cant fully enjoy it when now I cant hear it half the time.Shyshy m.Version: 3.1.6

Love it but some mini complaintsThis whole app is great all together but I have 2 mini complaints. I’m a little sad this app isn’t made for Apple TV. I used to have Fire TV but I don’t anymore. Also, it’s too bad the full episodes are gone but it really doesn’t matter..AST1107Version: 3.1.6

Like the content but some games have no soundWhy is there no sound on some of the games? My daughter has learned to just move on and pick something else but this was a source of aggravation for her when she would pick something and no sound comes out. This is of course after she patiently waits for it to load which isn’t always fast. Please fix these issues..TTC472Version: 3.1.6

App not workingHi, my toddler loves this app. It has everything my baby wanted to do. It has all the songs she loves, and the games she wants to play. But recently we can’t connect. The screen stays frozen. When we try to play a game, the error message pops up - the server refused the connection. Can you help advise how to solve the problem?.Graphic mommyVersion: 3.1.6

Please fix the issue!My son loves the app. The videos work great. But the games still have a sound bug. The last update says it fixed a sound issue but we are fully updated and still not working. Please fix it..Roxie2010Version: 3.1.6

Constantly crashing. Needs to be available offline.My 3 y/o twins love the games on this app, but the latest update has caused it to constantly crashed causing frustrated kiddos which equals a frustrated mom. Please fix this! Also, it would be very nice for these games to be available offline. I would be willing to pay a couple more dollars for the app for this option..KaraDeanneVersion: 3.1.1

Good appHello! I love this app. Before it I would always play on the mobile website. The only reason this is 4 stars is because when I play Checkout Cookie in the site, it's normal. But, if I play Checkout Cookie in the app, it's muted. I would really like an update to this app to fix this bug. Anyways, thank you!.ILove🍕Version: 3.1.6

Great ideas some game sizes offI love this app and playing the different games with my daughter. Certain games the building the snow monsters and engineering with prairie dawn aren’t sized right for my screen, we can move the measuring tape and the different costume parts for the snow monsters are all the way at the bottom and can’t be dragged up..Sadiemama2017Version: 3.1.6

Loads of Fun, but . . .Our toddler loves the app and remains a definite go to but, the sound is not available all of the time. Requires the child to have to close out the windows when the sound isn’t working and open a new window. It is discouraging and encourages a constant opening and closing behavior. We love the content and believe that the app could be so much better with this bug fix..Mother of destroyerVersion: 3.1.4

GratefulI am so grateful for this app. It’s great when I’m trying to get something’s done and my daughter can play a learning game or watch her favorite character’s videos. She has started learning the alphabet in Spanish because of this app..Bmars0409Version: 4.1.0

Love the appWe love the app however a lot of the games for one reason or another do not allow us to move the objects that need to be drug from one area to the other, rather it just selects the object and drags the whole screen causing the game to not work. Would love to see that improved..TROGDOR63Version: 3.1.4

Good contentKeeps the kids interest teaching all the while, and they love the songs. We like that the kids can choose songs or games etc. I hope that content is updated so that the kids will come back for more. ??.JuliedawnwitterVersion: 3.1.4

Love this app!!!I have wanted this app for years! I am so happy to have it now for my son. I used to have a playlist on you tube of Sesame Street songs for my daughter but this is so much easier. I hope they keep adding more songs and videos.RossenaVersion: 3.1

Good appMy daughter likes playing the games on this app and loves the cooking app with Cookie Monster. Gave the app 4 stars because we can only play until we get to putting the cookies in the oven. Can't turn the timer on, and we tried waiting but nothing works. Please fix that. Thank you.Qwerty_girlVersion: 3.1

App is educational and fun but crashes too frequentlyThis app has a variety of educational games that are well done hence the 4 star. My 3 yr old loves it, but it’s full of bugs that freeze the game, crash the game completely, or makes some of the games inoperable. Please fix!!!.SteadycoreVersion: 3.1.6

Buggy on iPad ProAudio isn’t working consistently in the current version. Games that had audio in earlier versions of the app are silent. Also, loading times seem to take forever- much longer than before. One positive is that the games don’t seem to crash as often as earlier..Mm2003Version: 3.1.4

Almost PerfectWe love the app & content but a recent update has changed the way to exit a video and now it is much harder for my toddler to navigate. Please change it back!.Owey-OooVersion: 4.0

I LOVE THIS APPPI like this app because when I was at my grandma’s house I used her computer to play at 2016 It was soooo much fun and I played everyday! So I decided to get this myself at 2020 and I just want to have more fun, that’s all.CamBamBalinooVersion: 3.1.6

Not workingMy autistic son doesn’t understand why his favorite app isn’t working anymore! Please fix Update: glad to have it back!.Qbrrt3000Version: 4.0

Good games and videos- games are cut off on older devicesGreat collection of Sesame Street clips and games with zero commercials. My son is really happy they fixed the audio on all of the games. Unfortunately now the edges of most of the games are cut off on our iPhone 6S and 9.7 inch IPad. Please fix the games so they render on older screen sizes..Joeyt11Version: 3.1.6

Love the app but it’s not workingStarted yesterday when my niece was mid way decorating cookies with Cookie Monster and it suddenly crashed. We keep checking but haven’t seen it update. Please help we resorted to making actual cookies and the kitchen is a nightmare! Lol Appreciate the help..Ggst82Version: 3.1.6

TroubleMy autistic son LOVES this app, but we frequently run into trouble with some of the games not loading. Today the Cookie Thief puzzle loads a preview screen but there’s no start or play button 😭 HELP?.KimberLillyLollyVersion: 4.1.0

Absolutely wonderful!I love this app the videos are perfect for my 4 year old and she is learning so much from them! She loves the games that she can play in between videos, it’s so great!.TrilinzVersion: 3.1.1

Great app for learningI love how it is bilingual but the volume does not work for some games and/or videos. Can we get this fixed? I have tried deleting the a app and reinstalling but nothing..Ang123456654321Version: 3.1.4

Video stops playingIt's good when it works but the videos freeze and stop playing all together afterwards. Have had to reinstall it 3 times now in a short amount of time just to get the videos to play again..KristaL. 89Version: 3.1.6

Great when it worksUghhh…this am is FANTASTIC, when it works which is not a lot of the time. It either freezes going to a video or after playing a game. Constantly having to exit out..Niterocker85Version: 4.1.0

Great kids game!My 2 year old plays it and loves it! Videos and games easy for them to use! And doesn’t charge you for your kids enjoyment!.Nyago02Version: 3.1.3

Needs improvementIt doesn’t work all the time and I’d really like a paid version to be able to watch the videos offline..Jboomski04Version: 4.1.0

BEST APP GET IT!!My baby sister loves this game. You don’t have to purchase ANYTHING! Only things that’s bad is... your sis will like it sooooo much, it gets kinda annoying.. but I DEFINITELY RECOMEND if you have a daughter are sister!.Izzybell76Version: 3.1.6

The sound only works about 10% of the timeIt’s a great app on iPhone XS, however, the sound often doesn’t work on many games causing it to become an excersise in frustration for the parent and child..DBryceVersion: 3.1.4

Fix the sound!I came back to see if there were any reviews about the sound and now I can see I’m not the only one having the issue! Please update it, it was totally fine and then just randomly stopped working, hopefully an update comes soon because my son absolutely loves the games!.Jazz19902016Version: 3.1.4

Great content, buggy appThis app used to work flawlessly but the most recent update made the UI less usable by changing the size and color of some buttons and you can’t play a video without it stopping on its own at least once. Tried deleting it and reinstalling but that didn’t fix anything.JanosSitarVersion: 4.0

Old gamesI miss the classic games like example sink or float with Cookie Monster and Emma and family food with baby bear and his family etc etc etc so please bring them back I will really love it. Ps if you are only going to pick two pick my favourite ones sink or float with Cookie Monster and Emma and family food with baby bear and his bear family.WealthpigtokVersion: 4.1.0

Random pausing of video since last updateGood app in general but since last update videos will now randomly pause using IPhone 7 Max. OS 14.71.AudioAdrenVersion: 4.0

Put it back to the old design.My toddler loves this app. Since the update 1 week ago it’s super glitchy and will freeze constantly. You can’t navigate easily anymore either. Please go back to the previous layout, it was easy for littles to use..JasfnfosVersion: 4.0

Sound is often not working, but when it is the app is greatMy daughter loves the app and I love the quality of the content, but there are so many games where the sound just doesn’t work no matter what we try. Within those games, the actual games are unplayable either because sound is missing, or because it’s frozen. Not sure what is up there, but it can be pretty frustrating for a 3-year old..RelaxjoleneVersion: 3.1.4

Great job,just one thing…I’ve been watching Sesame Street ever since i was a baby. Now,i got an app and i can watch all the videos or play games. I know,I’m 9 now,it might seem weird that I’m watching a toddlers show,but somehow i love it. I hope this is around for my future kids so they can learn important values. Just i play on a mute computer so can you support by adding words? Then i will give 5 stars!.ALIEN ON ERATH 99Version: 3.1.6

Why do people keep saying this?I played my first two games the audio was perfectly fine, i dont get why people keep saying problems with the sound..Lols4life86Version: 3.1.6

AwesomeOne of the best apps for my preschooler- he loves it. Lots of content, no ads and annoying pop ups, keeps him self sufficient and happy while learning with his favourite monsters..My Kids a MonsterVersion: 3.1.6

I love the app but....If you could make it so there’s a way to favourite videos that would be great.Also please add more videos for Bert and Ernie they are the best! Please and thank u 😃.Lexi LightVersion: 3.1.6

Love it but it crashesMy daughter loves this but the app crashes a lot, which she finds frustrating. Bug fixes would be appreciated. And the sound keeps cutting out on some games, please fix the sound!.Elf317Version: 3.1.4

Sound issuesThis is a great app but has recently started having many games where the sound does not work. It hasn’t been updated in a year so that could be why.... please update the app! My daughter is sad about the games with no sound..KaytizVersion: 3.1.4

Fix sound issueThis app would get 5 stars if there wasn’t so many clips where the sound doesn’t work. Please fix this issue..Resse1334567890Version: 3.1.4

Fix the soundWhen we launch this app, often we can’t hear any sound. It’s making us crazy! Please fix this!.Meeshie77Version: 3.1.4

Love this app!My kids love this app! They play it all the time! Only giving 3 stars because it only works when connected to wifi. Please make available offline..SugarStar2012Version: 2.0

Good idea but still need to improveMy younger son love Elmo, it's a good deal to let him watch and play with Elmo anytime he want, but there r lot of problem, such as free trial said it free for 48hrs but we only had 1 day only, and we gonna to purchase but it's just keep loading...we keep waiting with a disappointed little guy!:(.Miumiu28888Version: 1.0.1

Best app everLove this app keeps them busy for hours.SammyboowhoVersion: 2.0

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Sesame Street Negative Reviews

It doesn’t work most of the time.This is one of the only apps that holds my daughter’s interest and doesn’t have ads so I was excited. For the first hour, there were zero issues. However, the longer I’ve had the app, it’s been more glitchy. I constantly have to turn guided access off to close and reopen the app or even restart the iPad because videos or games won’t work. They’ll display a black screen with a circle in the center that never fixes itself. Once that shows up, other parts of the app stop working. This happens every 1-2 videos or games so it’s constantly happening and it’s become incredibly annoying. Probably gonna have to delete the app because I can’t keep fumbling with this app every two seconds when it’s meant to hold my daughters attention long enough for me to get something important done..KatelynNettVersion: 4.1.0

Latest update messed up the soundWe love this app, but the most recent software update which was supposed to fix some kind of issue with the sound has actually removed the sound from all the games. It says to turn off the ringer silent switch on your device in order to hear it, but we use it on an iPad not a phone so it doesn’t have that switch that the iPhone has. Also it won’t even let you proceed with the games on silent. All you can do is close out that pop up and try another game. My 4 year old is devastated. I hope they fix this..Shep ZVersion: 3.1.6

Used to be greatMy son loves, or I should say loved this app. But the most recent update has made the X button smaller and he has a really hard time hitting it. Even I struggle. Also the pictures for each video are bigger and it makes it harder for him to scroll and not accidentally pick one, when he does this and you add the fact that he has a hard time with the X, I have a very frustrated little boy. I soooo wish this app could be reverted back..Wmn44Version: 4.0

Volume doesn’t work and freezesMy daughter has been playing for a year and loves it but it has constant issues, the volume just doesn’t work now 100% of the time and the games crash and freeze or just don’t load. It’s such an amazing app and I would honestly rather pay like 3 or 5$ to get a better version than have this free one have constant issues that my 4 year old can’t play. I hope it gets an update I always check for updates but nothing..Katarina1928193847Version: 3.1.4

Games need workThe videos all work and are nice for my daughter to watch but the games don’t work. She tries to play the train game but there are not tracks showing at the bottom of the screen to drag to the train. The games do lag and the music keeps going even when I click out of the app. It’s a shame that Seaame Street is as big as it is but can’t get their app to function properly..ARom88Version: 3.1.6

Terrible updateThe latest update is horrible. The app is so buggy, it lags and half the games freeze or crash the app. My toddler loves this app but I wish they had never done this last update. Hope we don’t have to wait a year before they fix what they screwed up. The buttons are too small. You can’t close a video or game. The horizontal/vertical flip doesn’t work. Y’all got some work to do!.PrincessFartFace6000Version: 4.0

Update made it worseFirst of all, why should I have to re-sign in every time I load it now. I need it in the car and I can't keep logging in for my 2 year old in the back seat. Also, the songs and videos should be available offline. When we're on an airplane or long trips where cell service isn't available the app is useless. Please change it ASAP..Samik83Version: 3.1

Many games do not function properly!!My 6 yo autistic son loves this app. But some of the games in this app that require “swiping” end up moving the whole screen with it, or simply don’t work at all!! I cannot tell you how frustrating it is to get a 6yo, nonverbal, autistic kid to understand it’s not their fault and then have to sit through a half a§§ app! Screaming day in and out because no one is fixing the problems!!!.JaclynnB24Version: 3.1.4

Started Great but Needs UpdateMy daughter loves this app and has played it for over a year. Unfortunately, it desperately needs an update. The sound doesn’t work once you leave the main interface, so voice instructions are missing from games and videos have no sound. Many games freeze up during play, get stuck in loops, or simply lock up. Please fix this app!.OraclefourVersion: 3.1.4

Glitchy!!!We’ve been using this app for a couple years & loved it until the most recent update. Half the videos freeze within seconds of hitting play. The best part of the app was that my toddler could use it without my assistance & now he’s asking for help ALL the time. Not ok!.Claire7676Version: 4.0

Great app, no audio on gamesMy daughter loves this app. Especially anything with Abby in it. But multiple games have no audio. My daughter is 2 so she can’t read. At least with some audio she can still play. She’s not enjoying most games because she doesn’t understand what to do. Fix this bug and I’ll re-rate accordingly...Mommydearest89Version: 3.1.4

You made a mistake….My grandkid’s loved Sesame Street ever sence the very first episode but everybody I’m telling you THIS NEEDS TO STOP and here’s why every time someone makes a MEME it can ruin childhoods and Sesame Street ones are worse than you think it’s like 10 times worse a sesame meme has threatened to kill a CHILD if the. Memes stop it all stops just don’t make them its not hard.Fnf. LoverVersion: 4.1.0

Cool app/ too many bugsI downloaded this app for my 4yr old and while the games are fun & engaging- you aren’t able to hear anyone speak. There is background music & other sound fx but none of the dialogue works. I have turned the ringer on/off/on. Would be rated 5stars if the app actually worked..ItaneMangoVersion: 3.1.6

Sound cuts off way too oftenThis app is awesome but also super frustrating because it freezes and loses sound too frequently..Manda&junVersion: 3.1.4

Games and videos are great, but kills battery lifeWe never used to have this issue with the app, but lately I’ve noticed if the Sesame Street app is open or being actively used, the battery on both the iPhone or iPad drains dramatically faster than normal. Phone battery usually lasts most of the day, but after an hour with the app it’s at like 13%. It’s a shame because the app content itself is absolutely fantastic, but I had to uninstall because of this..ShocrazierVersion: 4.1.0

App used to be greatIn the past few month the app is suddenly stuck in offline mode despite being connected to Wifi. Have tried reinstalling several times and it isn’t fixing the problem. Please fix this error!.RaindenashVersion: 4.1.0

Offline modePast week says off line mode only even when we are connected to wifi. Have tried to delete app several time and on multiple devices, still not resolved. Please fix..Bangtan88Version: 4.1.0

Please remove screen touch pause functionThis app is great as there are many videos to choose from, in a variety of learning areas (math, science, social development, etc). Creating an account is a must if your child has favourite videos, as the videos change locations and are more difficult to locate if they haven’t been added to your favourites list. CON -HATE the new update that pauses videos by touching the screen. My so gets so frustrated and upset because he accidentally touches the screen & pauses the videos he watches. We will have to stop using the app unless this option is removed, as he cries and throws the tablet/phone out of frustration..EricinatorVersion: 4.0

BugsPlease update your app. My son loves this app but it's very buggy. He can hardly make it through a game without it freezing or it just failing to keep up. It's very frustrating. I see there hasnt been an update in like 7 months. You should update it more frequently than that!.BbaalikVersion: 3.1.6

Sound problemHi could you please do something about the sound for the games in the Sesame Street app there no sound anymore please fix it ASAP.Tishamaria19Version: 3.1.6

It used to work...?My toddler loves this app however it has recently just stopped working. None of the videos load or the games. It’s really disappointing since this is her “treat” for the potty..Sreeb051Version: 3.1.6

AnnoyedI can no longer do anything on this app. None of the games or videos work anymore, it’s just a white screen, nothing happens.JblackMabbVersion: 3.1.6

Fix the glitchWhen my kid launches the pinball counting game all you see is a “this game works best in portrait mode” screen. You can’t x it out. Fix please. It’s making us crazy..Frangipani88Version: 3.1.4

Good app but crashesEvery time I open the app it shuts down my iPad needs fixing 🥵.Nella girlVersion: 3.1.4

Chromecast won’t workEvery time I try to cast to my TV it causes my chromecast to reset. No other apps are causing this problem. Really need to get this fixed..TblaisVersion: 3.1.1

Doesn't workServer error and doesn't open.Points galoreVersion: 2.0

Please fixApp crashes all the time, please fix and add more content. Would rather pay than have the app crash all the time. This is the 5th review I had to write since after I'm done it tells me the user name is taken and closes the comment box I just wrote..Jv5jVersion: 2.0

Sesame Street appThis app used to be excellent. They offered all our favourite episodes and songs from the past and present. Unfortunately they recently updated the app and removed 80 percent of the items we used to enjoy. Absolutely not worth purchasing and extremely disappointed..SamandfamVersion: 2.0

Won't openVery disappointed, app won't open. Please fix it soon!.Linny PVersion: 2.0

DisappointedDownloaded this app and it won't even open. Just crashes. Well that was a waste of time.Brennie23Version: 2.0

Bad updateMy 3.5 year old loves it but the December 14 update now causes it to crash every time he tries to open it. Please correct this bug ASAP :).Z-GBVersion: 2.0

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