TIDAL Music: HiFi Sound Customer Service

TIDAL Music: HiFi Sound Positive Reviews

Why I Love TIDAL Music:TIDAL music is a streaming service that offers high fidelity sound, hi-def video quality, and expertly curated playlists and original content. I have been using TIDAL for a few months now and I am very impressed by the quality and variety of music that it provides. TIDAL has over 100 million songs from different genres, artists, and eras. I can easily find my favorite songs or discover new ones with the help of TIDAL’s recommendations and editorial picks. TIDAL also has exclusive content from some of the biggest names in music, such as JAY-Z, Beyoncé, Taylor Swift, and more. I can watch live concerts, documentaries, and original shows on TIDAL, which makes me feel closer to the artists and their stories. TIDAL also supports the artists and their rights, by paying them fairly and giving them creative control over their work. TIDAL has different plans and pricing options to suit different needs and budgets. I chose the HiFi plan, which gives me access to lossless audio and immersive sound experiences, such as Dolby Atmos and Sony 360 Reality Audio. I think TIDAL is worth every penny, because it delivers the best sound quality and the most diverse and engaging music content. TIDAL is more than just a music streaming service, it is a platform that celebrates music and culture. If you love music as much as I do, you should give TIDAL a try..El3mendo786Version: 2.94.0

OK, Tidal .. Let’s Be Frank With Each OtherYes .. Your platform is great and all BUT .. besides your move to simplify the subscription model in April, there are two glaring issues for me. They may seem small but I guess they’re not since I have left you for an inferior app. BRING CROSSFADE BACK! Stop playing, Tidal. There’s no reason for you to have omitted this feature with the recent updates. I don’t care what your research tells you. Enable the feature for the few that want it. The others that don’t use it probably don’t even know how to find it. Dead air in a playlist is a cardinal sin. As you may have guessed, I am a hobbyist DJ. I have since moved to Deezer solely for their crossfade and DJ software integration. I understand that there will be a tier for DJs at a price of $9 more than the original plan. Great. I’m willing to pay this but you should really consider bringing stems back. For whatever reason you cancelled this feature, we all have found workarounds. You not protecting the integrity of the artists anymore than other platforms that allow it. Bedroom DJs will mash up songs whether it’s cumbersome or integrated into an app. I wanna love your app like I have in the past. Do the right thing and capture the market with these two nominal additions. I will come back and give you the fifth star you so rightfully deserve (but only with those features) .. Signed, a frustrated end user who shares the gripes of many but has time to tell you about it. Your move, Tidal..SmithMansionVVersion: 2.103.0

Just a few issues...Almost at the end of my free trial. PLEASE add an apple watch app. I hate having to carry my iphone with me when I workout just to listen to music, due to your lack of an app for the apple watch. Also, when connected to car bluetooth, the app glitches. when I leave the car, the music will pause. but when I get back in the car, it will not automatically start playing again. it makes me manually force close the app on my iphone and go back into the tidal app to resume playing (this also restarts the song i was playing, and sometimes the whole playlist. very annoying). i didn’t have this issue with apple music. I get “error loading this content” when trying to load my playlists through apple carplay, which, again, forces me to manually pull out my phone and do it from there. hopefully tidal reads this review and fixes these issues, as this would truly perfect the app and I would leave 5 stars. the sound quality is amazing, music definitely sounds the way the artist intended. the layout takes a little getting use to if you’re use to apple music, but I actually now prefer the layout of tidal. i love the tidal mixes and the different stations that they have available. it could be a perfect app if they fix these issues. not sure if i’ll be continuing to use it after my free trial ends, the lack of an apple watch app and the glitches that I put up with on daily basis (the ones I listed earlier) are a big turn off for me..Greenis6Version: 2.11.2

Great offerings and a little room for improvementAll good but for one thing... the interface is more wonky and illogical than it should be. I like the ability in Apple Music to just play all of my songs on shuffle when I don’t want to spend time thinking about what to queue up. Why can’t I do this on TIDAL? Seems like a feature that could be added without effort. I also am a little baffled about how from my phone, laptop and Apple TV app the placement of items is different... I’m actually not that in to videos but on Apple TV TIDAL seems to view audio only offerings as the least important item... they do know that many people run their high end stereo systems using the app... currently one has to scroll all the way down through the same classic videos and movies to find new music, and after I play a new release it kicks me back to the top when all I wanted back up one step and play the next new track or a different new album. Huh? They have focus groups and all that they take feedback from right? But if I swallow my irritation with these kind of inexplicable weirdnesses TIDAL is the best of the streaming crowd. Please developers note the flexibility and ease we all need and up your game the rest of the way... if this is your best please know it’s not keeping up with the other guys..Pw sfVersion: 2.11.2

As a lifetimeMy musical journey started at birth with music in the delivery room, an oddity for the time, 1954. I began playing at 4, and have had music as my special friend for going on 69 years. I’ve been a pro, seen and heard the best, but nothing compares to Tidal. Those are some tall words to live up to. I’m an archivist and have music as rare as hen’s teeth. I’d give it all away to have Tidal. Their compilations are unique and always entertaining. I have turned literally most of a hundred on to Tidal and they are all subscribers now and never fail to thank me. They are also audiophiles, archivists, and music professionals who have added Tidal to their list of credits. With all that said, I’m inviting you to make, quite possibly, the greatest musical improvement in your life. Subscribe to Tidal Hi-Fi and listen as much as you can. Even your cell phone will sound good. The real trick is Bluetooth. Tidal and Bluetooth technology, however you apply it to your setup, is matches made in heaven. So don’t hesitate. Fire it up. Remember, Captain Tripz sent you. Music is your special friend and Tidal brings it! Capn. Happy Holidays.Capn. TripzVersion: 2.96.1

Great Audio Quality, App can use some work...So this app delivers on audio quality I don’t think anyone can argue that. I used to be use tidal when they had the rotating record (which was really cool) and then left when Apple Music came out and was more affordable and worked well within the apple eco system. I recently came back to tidal about a month ago as I did miss the quality of music, but after being so used to an optimized Apple Music app, coming to this has had its frustrations. First thing I did was transfer my music and then downloaded it to my phone so I can have MQA and HiFi when not on WiFi, which took a while but that was expected. I noticed some annoyances right away. Playing a song, stopping in the middle of it and then coming back to it almost never works. The song just doesn’t start playing and I have to restart the song or skip to the next one. Going to my downloaded collection takes too long for my taste to load, I find myself just waiting for tidal to load my music when I’m trying to play it. These little annoyances haven’t kept me away yet but if they can’t fix it I may switch back to Apple Music, which is a shame since I do really like the quality tidal offers. The Apple TV app and using it on CarPlay also has is nuisances.Xjoker90Version: 2.35.2

Great app but can be better.I think this is a great app, but it can definitely be better. A couple of things can improve this app right off the bat. 1. The music volume within the app is low compared to other streaming services like Apple Music . For example, the best comparison I can give is watching a tv show (Tidal) with sound so low you have to increase the volume until a commercial (Apple Music) comes on blasting through your speakers and now you’re scrambling to turn the volume down. 2. The app could benefit from a “explicit” button or toggle switch. Oftentimes, I’ll want to listen to an artist “Top Tracks” catalogue on shuffle. The problem I have is it will play duplicate songs because it’s playing both the clean and explicit version of the song. I’m a hip-hop head and I want the original song not the clean version, so having that option to turn on or off explicit content would make this app amazing. Other than that, I love Tidal. I love the algorithms that learn what I like and build playlists for me. I love the daily mix and multiple mixes to ensure you’re never short on a playlist. I love the daily discovery even if the music isn’t for me, it exposes me to new things that I might like. Like I said, those two improvements and this app will be amazing!.Benzo396Version: 2.49.1

App review: Great but needs essential updates!Ok, Tidal gets a lot right... sounds great, especially the MQA stuff ... closest to analog I’ve heard thus far (HiFi tier only)... I’d give their service 4 stars, it’s the app I give 3...the app misses because there’s no easy way to search when you are in offline mode, which is a must do when trying to make sure you don’t waste data downloading hi-res files! Need shuffle within artist, better playlist controls... maybe even a toggle for making sure it only downloads over WiFi? I don’t know, I like Tidal a lot, especially after my iTunes library was messed up due to its inherently flawed “matching” system... obviously there is no matching abilities with Tidal at all, the draw for me is having a separate rental app and having my iTunes library synced from my Mac Pro without “matching” deciding to match random tracks with different masters from the album a track is originally from or screwing up my cover art... anyway, the MQA and full resolution downloads make Tidal is very very realistic and tempting alternative for the long haul for music rental. Wish the desktop version allowed downloads for offline listening too... Random missing albums are an issue too... why certain albums aren’t available is odd especially if an artist is on Tidal and the album isn’t that old....IngVersion: 2.7.6

My Only ProblemsI've been a dedicated Apple Music user for years but I'm looking for a change so I created a trial account and so far I've been loving it! Most music streaming services are similar so there really isn't anything revolutionary about another streaming service, it's all about preference. Tidal is a great service that provides a great app, but I have three problems with the app and web browser that are making the service difficult to fully enjoy. I don't like that it's not possible to save specific tracks of an album as ONE album, instead they save as "tracks" as a seperate category. I'm a neat freak so I like oragnization and that method of seperateing between tracks and albums is inconvenient. There should be a page for albums (you can save any tracks you want from the album) and there should be a tracks page where ALL the songs in your library are shown and there should be the option to play ALL the tracks on shuffle, or in order, etc. I also don't like that there isn't an option to organize albums by artist AND release date. The first and problem is far more important to me than the second one. I hope Tidal would make this change, if they do, they'll have a subscriber for life..RocavijaVersion: 2.3.4

Best of them all but just one thing.........Great sound quality!!! Only one thing keeping it from getting 5 stars from me. Lyrics. Where are the lyrics??? Why does just about everyone else have this feature and the touting itself as the top dog doesn’t is beyond me. Sound quality over lyrics is definitely my choice for sure, but come one. Something so basic, so average for all the other platforms and you guys don’t have this yet is absolutely crazy. Sure, I could get another app to do that, but why should I? You add that and 5 starts it is. Right now I’m choosing a simple work around. iOS 14.2 beta 1 has Shazam built into the control panel. No need to download Shazam separately. Start the song and click that, and up pops the lyrics. Easy, but when the next song starts to play, you have to do it again. Easy, like I say, but shouldn’t be needed. Currently using iOS 14.2 beta 2 which hasn’t had any improvements on that yet, just a bunch of new emojis. Guess we’ll wait and see if they hurry up and do something that will add their own lyrics in their own app, rather than depend on another company to do it for them. You want the 5 stars, get it done then. Other than that, best of the best!!! 👍.JustMyOpinion🤷🏼‍♂️Version: 2.15.0

Tidal is just OkayI made the switch to Tidal hearing great things about this app (great sound quality, etc). However, this app for me wasn’t worth the transition as it is. It has most of the music I listen to, but needs more recommended playlists and Tidal-created playlists in general. I look to my music streaming app to find more underground, underrated, or up and coming music and artists, and feel that I need to know the artist ahead of time to find it in Tidal (which misses the point). And often times, Tidal doesn’t have that artist or the music/profile for that artist is really scarce. The main draw for me to Tidal was that Tidal has a bigger emphasis on paying artists, but I feel like if I can’t find and listen to the artists that may need the funds more, it’s almost not worth it. There is a bug where when I scrub any song (I do this often when listening to new songs especially), it will automatically start skipping ALL of the songs after that one. I’ve checked settings and can’t figure out what this is. The app seems slower than others as well. This is a main reason I will likely not stick around on Tidal. I do love that it pays artists more. All music streaming apps need to be doing this..DiscomabesVersion: 2.52.1

New Tidal userI’m torn about starting to use Tidal. I’ve been an avid music listener and musician all my life. Now retired I’ve returned to building what I consider an audiophile hifi system with a focus on vinyl playback and collecting reissued, remastered classic soul, jazz, rap and R&B records. I discovered Robert Glasper’s Black Radio records and dove deep into the many new artists represented. After collecting a couple hundred albums and enjoying all the new music I decided to check out Tidal’s app with their HiFi Plus service offering MQA master quality music. In short I was blown away with the immersive sound quality, amazing app user interface, extensive music library and cross platform mobility. Am using an SMSL SU-8S MQA capable DAC on my main system and an Audirect Atom 2 portable MQA DAC on my iPhone. I know there’s been some criticism of MQA sound quality but I’m sold. The biggest downside (and also financial upside) is I’ve completely reconsidered my strategy and motivation for buying new music on vinyl. On my system Tidal and their MQA technology rivals (in some ways exceeds) the vinyl listening experience..TfermaVersion: 2.49.1

I really love tidalI tried tidal several years ago when there weren’t as many artists on it, and dropped off because of that. However, since I’ve revisited, every artist and song I’ve ever searched for is now available and is available in a higher sound quality than other streaming services. I literally did a back-and-forth/side-by-side comparison with other streaming services and the tidal sound (at all levels) is richer, smoother, and brighter - unmistakably higher quality. Also, the algorithm for recommendations is fantastic, I am constantly finding new music I love from tidal - it seems to really understand the vibe and feeling I am trying to stay on with an artist or song. The curated tidal playlists are also always a welcomed surprise, they have an amazing team over there and I am genuinely excited for new compilations because I know they will be fresh and on point. Lastly, the music video integration and video playlists are a *chef’s kiss* especially when hosting parties..TeslaNaBigOlHatVersion: 2.46.1

The Music quality is unrivaled, still no Siri or Apple Watch integrationI’m not an expert in audio so I honestly didn’t have any expectations that I would notice any difference between NORMAL quality and the MASTER, but I have to say I was blown away. The master quality is superb, songs I’ve listened to hundreds of times completely transform, and all the details, layered sound, and 3 dimensional effect take the music to elevated level of intimacy. I appreciate Tidal for providing a studio quality experience. However, I really wish that lyrics where available in the app I think any true music platform should have a lyrics feature. Also, since such a large portion of tidal subscribers use Apple devices it would be nice if there were Siri integration and Apple Watch compatibility for this app. I want nothing more to be able to ask Siri to play my “morning drive” playlist in the tidal app. And I wish I could leave my phone in the house to go for a morning jog and still be able to stream my favorite songs on tidal on my Watch. The Apple Watch has come so far and I use to make calls, check the news, and stream my favorite podcasts why can’t I browse thru my tidal music selection from my watch ?._StarQualityVersion: 2.16.0

Best source for high end sound!I just purchased a new stereo system and the first thing I wanted to do was upgrade the music sources since MP3 was not cutting it for me anymore. With a pair of B&W 702s and a new Denon AVR-4500H, is wasn’t scrimping on the equipment and I certainly wasn’t going to scrimp on the sound sources anymore so when I found Tidal, I jumped headfirst and amped up to be able to get MQA files, both streaming and downloading. Ran into a little snag though and that was the iPhone wouldn’t send MQA files wirelessly so kept digging and ended up purchasing a Cobalt Dragonfly DAC and connected it to the iPhone via their lightning camera kit to allow the Dragonfly to connect via USB. I then connected it to my amp with a mini jack coming out of the Dragonfly and split to a pair of RCA outlets into an analog connection. Cooking now! Fantastic sound!! My only complaint is that a friend sent me a playlist with about 2000 songs on it and it’s too unwieldy to scroll through. I’ve downloaded all the songs via the playlist but can’t find them outside of the playlist. No new Albums or Artists show up, just the one playlist. Tidal, please fix this!.ScudmanVersion: 2.7.10

Waiting for the Apple Watch appI’ve been using iTunes and Apple Music solely for 15 years and I’ve stayed locked into the ecosystem because it was convenient and familiar, but after I was given a turn-table as a gift a year ago I rediscovered the beauty of vinyl. I began to record my vinyls as lossless files you listen to on the go in the VOX app, but the app is terribly buggy, crashes often, and after a recent update keeps nagging me to buy a premium subscription to play music I already own, which is just ridiculous. I decided that if I had to pay subscription fees, I’d be better off looking for a service that could save me the hassle of having to record my vinyls, encode, split, tag, and transfer to my mobile devices and was deciding between trying Tidal and Qobuz, but wound up picking Tidal due to the reviews I read and the price point (HiFi access with student pricing for $5?!?, I couldn’t sign up fast enough). I still have Apple Music so I can listen to audio using just my cellular Apple Watch when I’m mowing the lawn or out kayaking, but the 2 hours a day I spend commuting is more luxurious now that I’m able to easily play hi-res audio on my Harman Kardon system in my car..TjovianVersion: 2.8.7

Serious problems but great sound!When it does work the sounds quality is great and that’s where it stops. The app is so buggy as others have mentioned. It freezes and sometimes doesn’t play songs at all, not to mention other problems. These problems have been reported before by users years ago if you read the comments and still nothing has been done about the stability of the app. It’s like they take your money and then give you some automated “thank you for your feedback” response in the comment section but aren’t doing anything to fix it. I’ve read comments stating the same thing 5yrs ago and the same thing is still happening. At this point it’s inexcusable. We got billionaires and millionaires as owners and they can’t invest enough money to get the problem fixed and it’s been years now. Throw enough money at it and get it fixed! That would require that they care. It seems like do the bare minimum as long as they get paid it’s good enough. This app had so much potential. You would think their pride and self respect would at least make them want to fix the problem..PsyniiVersion: 2.99.1

Pleasantly surprisedI’m a mastering engineer so as you can my expectations were high for sound quality. I knew the HiFi $20/month would sound better than any other streaming service but I didn’t want to pay that much right now. So I decided to test the premium version (320kbps) against Spotify’s Extreme version (320kbps) and to my surprise Tidal was cleaner, more depth, and overall changed my experience. I am now sold to Tidal until the competition decides to raise their music quality to at least match Tidal’s premium. Tidal still has some work to do to match Spotify’s features like blocking explicit tracks and better integration with other systems like Alexa. And one of the most annoying things about Tidal for me was the constant push of hip hop in your face. I got over it once I started to play more what I liked. The home screen improved a lot after that. But if you’re serious about sound quality and still hesitating spending $20 a month don’t because their $10 version beats any other $10 service..Iphone 007Version: 2.7.0

Music LovaI absolutely love this streaming service! I have a very eclectic mind and listen to everything from Disney to Country to Pop to Rap, and most genres in between. One thing that I would love to see on here though is the option to search in your own playlist. I have almost 2,000 songs on my “Everyday” playlist, and it can be daunting to scroll and try to remember what number the song was. To make this easier as well, if there was a way to put artists/songs in alphabetical order from a cell phone on your individual playlist, that would be helpful. Even if a search option isn’t in the near future. I know that it is possible from a PC but I haven’t been able to on my phone. One feature that was added that I am extremely grateful for, was the “duplicate” feature. Some songs I hear on the radio, think to add them on my playlist, and before I wouldn’t know that it was already on there, but now I do! It was just in the mix of the 2,000 that I already have. All in all, I love the service/app and will (and do) recommend it to anyone that asks what I use..SASSLSWBSVersion: 2.6.2

Great app but needs a LOT of workI love using Tidal, I’ve been using it for the past two years now. But honestly the glitches that happen with this app sometimes makes me considering switching to a different streaming service. 1. This is one of the biggest issues I’ve experienced (at least 3-4 times thus far), where sometimes Tidal works, and other times it wipes out like HALF of my track library. This happened to me again today, and signing out and back in a few times seemed to help me before, but the fact that this happens at all really needs to be addressed and looked into. 2. Sometimes the app takes forever to load tracks, if at all. Every day I’m closing the app and reopening it in order for something to load. 3. Sometimes as tracks are playing, it stops in the middle of a queue, and if I open the app, it’ll just force close. again I love using Tidal, I love that artists are getting paid what they deserve, but at some point these glitches are going to be a turn off a lot of subscribers, like myself, causing people to go elsewhere for their music. Please help!.Princessdj3Version: 2.38.0

Music is good, UX is so-soThe master quality recordings sound noticeably better. The selection of music is pretty impressive. I use it most of the time on my phone in my car via a Bluetooth device called Tune2Air, but also on my iPad with a Bluetooth speaker at home. The UI/UX of the app itself leaves lots to be desired. It often doesn’t remember where you left off on a playlist—either starts from the top or it replays songs you already heard the last time you listened. It does nor retain whether you had a playlist on shuffle or not, or at least it doesn’t keep shuffling if that’s what you were using. It’s not easy to create playlists, not intuitive—far too many taps and you can only add one song at a time. Yeah, that’s right, it’s a a music app that makes it unpleasant to create playlists. I’ve also done searches for an exact song name, spelled it right, and it says “no results.” Then I search instead for the artist and I find the song. Weird. I recommend you hire some peeps to develop your app properly, Tidal. The quality of your app is nowhere near the quality of the content you offer. But it should be. Frustrating..CarodeVersion: 2.8.7

I love TIDAL! Although…The main reason I pay for a TIDAL subscription is because I was under the impression after Tidal’s launch a big part of its culmination was that artists get paid the most directly for their content through TIDAL’s streaming service for their content and most of the money generated doesn’t go disproportionately to the most popular artists like other streaming apps. Confirming and promoting Tidal around this fact would be wise because people want their favorite artists to be paid fairly for their content. It would be even better to broaden this fair share concept for new and upcoming artists. I also desperately wish some user experience additions were put in place like Shazam, Genius, and Siri integration. The audio quality is top notch and brief but detailed guide on what quality best suits your equipment would be super helpful. Master quality doesn’t seem to be the best choice for every stereo system or headphone set. Overall AWESOME app!.FanSinceBWasInDCVersion: 2.34.1

Love this app but 2 things I hate.I really used to like tidal but I hate updating the app because there’s always changes that I absolutely HATE. I’ve had it for a few years but what happened to the artist radio stations?!? Did the “mix” replace them? If so, I don’t like that because it doesn’t really allow me to listen to music based off of an artist or song I’m currently into. I also don’t like that if I pause a song or go out of the app it doesn’t play the last song I was listening to or just pick back up where it was paused. It ALWAYS goes back to the song that was playing when I first started listening to a play list or album 😠 sooo annoying. So, if it started on the first song originally it will ALWAYS go back to the first song unless I’ve repeated a song multiple times then it will always start from that song 🤦🏼‍♀️. I really don’t understand why it started doing this. So ANNOYING!!!!! Other than those two things I enjoy the content it provides, it usually has any song you’re looking for, and good sound quality..ShebejVersion: 2.9.0

Tidal is amazing for DJsWith the integration into Serato, I’m able to learn more about the world of DJing with a much smaller barrier to entry and the highest quality audio files. The daily discovery algorithm is amazing over time, and I appreciate that it’s 10 songs, rather than an endless playlist at my disposal, which gives me a reason to check it out daily. The songs are typically a good mix of what I’ve been listening to, along with good branches into other sounds I may not come across. They seem to treat their members well too, so I would advise anyone looking to download and join the Tidal wave, to do so right away. One thing they could improve would be the track station algorithms. A lot of songs from the same labels tend to point to their brother and sister songs over and over when I find myself searching for new music. Additionally, I experienced issues with downloading the tracks to my phone, but that may have been personal..Fatstar900Version: 2.36.0

5 stars is not enough!!!!!!!&Tidal app is what I spent most of my time on. Far as I know they have everything but Tool. I’m sure it’s not cause Tidal forgot. Tidal when playing MASTER QUALITY sounds better than any streaming app I ever wasted my time on. Not all albums or artist are in MQA. But I love seeing that (M) beside a track or by an album. I’m so glad ISO finally got MQA. I knew they was working on it and the day I could play Tidal on my new iPhone XS Max an email was sent and I been blown away by every update and the awesome interface and of course all the music you can search for. Make sure you know they spelling of the band or you may think Tidal doesn’t have it. But sure enough they do. Do yourself all a favor go on and get Tidal HIFI/MQA!!! It’s the one that cost more. Not premium that one is not the best one. It’s still good but spend a few bucks more and listen to the sound!!!!!!!!! Can’t say enough. Jammin right now!!!!!’ Tidal is hands down the best app on my iPhone to date. Thank you to everybody at Tidal!!!!!.Moorejason1981Version: 2.7.4

The best streaming app out!! Hands down!I have been using Tidal desktop and app for over a year now. Let me tell you. This is hands down the best streaming app out there. The sound quality in high def and videos as well is unmatched! They have exclusive content that you won't get or see anywhere else on the web. So, don't even try to look for it if an artist says they're only premiering it on Tidal cause they are very strict about that. They offer exclusive early access to concerts and other special events, which I haven't attended yet. But I will very soon. Also, I'm a music producer so I find music based on their algorithms that I can't get on any other streaming app or service. You can tell this app was made by very passionate artists and musicians. I love it!!!! And always tell others about it. I have yet to meet someone who doesn't feel the same way I do who has the app as well. So, that should tell you something.❤️.Sey Wha?!Version: 2.8.1

Music keeps randomly stoppingBeen using Tidal for a while with no complaints, mostly would like to see some improvements to app like lyrics, but I’m patient and understand it might take a second to implement..Anyways for whatever reason since I updated a version or two ago, my music will not always play and sometimes it’ll cut off. Or, if I add music to the my Play Queue it will not continue playing always. This is kinda of frustrating as I know it’s not my connection because it used to always play and I have no other data issues besides Tidal randomly cutting off. Also I would love if the search could be improved sometimes you could put the EXACT word-for-word/letter-for-letter song and artist into it, and it still will not show up as some of the top results (Example: “Money” by Cardi B does not show up when searched like “Money Cardi B”, instead it shows up her other song “Money Bag” as well as a few more results from other artists before you can find it, so its a little inconvenient).Jft.atlVersion: 2.5.7

Somewhat frustrating at timesI love the music selection and the curated mixes. Its algorithms are spot on to the music I like. The music quality is excellent too. I typically listen on my iPhone (previously iPhone 12 and currently I’m using the iPhone 15). While on the 12, my music would just stop playing for no reason. I tried various things in their troubleshooting section to fix it but nothing worked. It continuously would just stop randomly (and several times during a playlist) and I’d have to stop what I was doing to press play again. I’ve had my iPhone 15 for almost two weeks now and just last night, it happened again. Two times during my playlist, the music stopped playing. I had hoped that this issue stopped but now see it hasn’t. I honestly don’t know what else to try but it’s frustrating when I pay for this service and continually have these problems. No other music service did this to either of my phones..Robyn1212Version: 2.92.0

Technical issues and explicit contentI really liked Tidal for its high quality audio. I thoroughly enjoyed listening to their high end music on my stereo system at home. But unfortunately Tidal had too many technical issues. Especially it’s CarPlay implementation is very buggy - sometimes music wouldn’t play at all, sometimes music of Apple Music and Tidal would play at a the same time and sometimes you would click on one playlist just to find the content of another playlist in it. But that wasn’t the reason for switching to Qobuz (as it has numerous technical issues as well). In my opinion Tidal’s curated content and I just don’t match. I understand that Jay-Z is a founder and that there would be quite a bit of rap. But there is virtually no playlist without explicit content. Now I am not easily offended by hearing profanities. But there is no way of filtering these versions out. The last straw for me was when I chose to play a Christmas playlist with my young kids in the room and the second song had the n-word blaring at them..El SchmidoVersion: 2.19.0

Great Quality Sound with Annoying BugsI love the streaming quality of Tidal but there are some annoying glitches. 1) The Apple CarPlay integration (this is an opinion not a bug) does not allow for the adding of songs while you drive unless you unlock you phone and manually add the song to your library. That’s a driving hazard for those who can’t wait until the next stop to save the song. 2) There is a new bug where my music will stop playing in the middle of a song without reason or warning. 3) When you add an album, the album gets added to the “Albums” section of the app but the individual songs do not get added to your library. I HATE this because I have go manually add everything from an album to the individual song library too which takes additional time. Overall, if you’re looking to stream with quality sound, this is the app for you. If you want convenience and a flawless listening experience, stick to Apple Music until Tidal works out the kinks (and I know they will). Or, you could be like me and just have both..D Money Tha DonVersion: 2.12.0

Good but not greatI have been a subscriber for a few years. The quality of tracks is superior and the availability of MQA tracks keeps me here. Over the years the ‘personalized recommendations’ have improved so that now they are overall on point. Nevertheless I still get ‘recommendations’ that are so far from my track history that it seems they are out there for reasons other than an expectation that I will like them. I listen to jazz and classical and never, ever rap or hard rock. It’s beyond frustrating that the real estate that might be used to show me something appealing is instead used to highlight someone’s commercial interest. A second persistent issue is the lack of any ability to view my saved albums by composer, or by artist, or even by genre. It seems that this should be simple but perhaps nobody has requested this feature. As I started, this is overridden by the quality of the music. There is clearly ongoing room for improvement.KierenjamesVersion: 2.49.0

Amazing service, great quality, just need a few touch upsThe service that tidal provides is top notch. After listening to my favorite music for about 10 mins made me realize how great of a product this is. And being a hifi subscriber I have to say it is well worth the money. But having tried many other streaming services I will have to say that the artist section on tidal needs a little work. On other platforms when you download music you can easily just go to the artist section and see all the artist that you listen to. On tidal currently you have to go to the artist profile, like it then the pop up in the artist section. I would just like to go to artist see all the artist I have either liked their profile or downloaded their music. And then I can see all the music by that artist that is in my library and select which album or tracks I want to hear. But overall I like how far tidal has grown in a short time and can’t wait to see where the platform goes next..Mclaren_7Version: 2.7.4

Great for Sound Quality, mediocre as an appTidal has by far and away the best sound quality of any of the music apps. If sound quality is most important to you, this is probably your app. However, as an app it sometimes feels unfinished and broken. I have all of my music downloaded to my phone, yet sometimes it will just spin like it is buffering indefinitely. I have to close the app and sometimes restart my phone to get it working again. The Apple CarPlay integration is terrible. There are so many bugs when I use the app in my car with CarPlay. Sometimes it won’t show what’s playing, sometimes it won’t automatically go to the next track and I have to do it manually every time. Sometimes it won’t shuffle. Sometimes it won’t read my playlists at all. I have to unplug my phone, close the app and plug my phone in again to fix these bugs a lot of the time. Not ideal. If the sound quality wasn’t as good as it is, I would have switched to another app as this makes me want to pull my hair out sometimes..Chefben2Version: 2.19.0

UpdatesLove the app. Love the selection of music. Love the features like interviews, concerts, playlists and the ability to download content. Love the fact that this service shares more revenue with the artist. A few updates I would like to see in the future is the option to download singles/stand alone songs. The only way to download as of now is when the single is attached to an album. Also, it would be nice to close the app, reopen the app and still have my content in the same position it was in before it closed. If the app closes for any amount of time, I have to go in an find the album I was listening to all over again. Maybe Tidal can be installed directly to a device, like “apple music” is and that way Tidal can work as a mechanism of the phone instead of just a web based app. This would help with functionality a lot. Like I said, LOVE the app. I will continue my subscription. Just my two cents..Codith BrownVersion: 2.6.2

Like Netflix for musicI appreciate the videos and custom or exclusive content you get from tidal. Lots of live shows and interviews that I want to see more of from my favorite artists. Not to mention the music videos? Way high quality video and audio sound. 10/10 if you have high quality headphones and appreciate not just hip hop but all good music. Some more obscure stuff is found here, too. Happy to see tidal improving over time. My only complaint is that I can’t get Siri to play something from tidal but that’s apple’s fault not tidal. Would like to see some Siri integration from tidal if possible or on google and Alexa to compete more on that front. Also the suggested song algorithm is pretty good at introducing me to new songs I do like. But I think the algorithm needs more work to improve because I get the same songs over and over. I also want more ways to save my music. But honestly, tidal is bomb. 9/10 overall.Only available in some areasVersion: 2.8.1

BEST. APP. EVER.I have downloaded and tried every music app available, paid for more than I’d like to admit, and TIDAL beats them all by a mile. I’m a lifelong musician, so the fact that TIDAL actually supports artists more than other apps is legit. I also am a bit of a sound snob with my OCD, and the streaming quality from TIDAL is unbeatable. I initially downloaded the app to get the most out of some new sony headphones with 360° audio, and get the best sound out of what the engineers came up with. I was blown away, and that’s just the start of it… Next day, I got in my car (which has a very custom stereo with crazy good sound quality, or at least as much as you can considering the limitations of a vehicle,) and holy cow I couldn’t believe my ears. I drove around for 4 extra hours after my errands just to keep the music party going. Every aspect of my music sounded more accurate and well rounded. From the details in my highs and mids, to the fullness and depth of my lows, I was in awe. So if you got this far in my novel of a review, GO DOWNLOAD AND PAY FOR TIDAL!! 🔊🎧 The price is completely worth the sound quality alone, much less the great app functionality and artist support. Best app I’ve ever downloaded and that’s saying a whole heck of a lot for someone who spends more than half of every day on their phone… Thanks TIDAL, you rock. Quite literally..M.$.R.Version: 2.35.2

Hi FiPerfect sound quality...don't settle...Tidal is the way to go!.TickledownVersion: 2.0.1

If ya don’t got tidal then you a simpThis app is everything a music connoisseur has dreamed 👌🏽👌🏽👌🏽 plus you’re support a Black owned business... so win win situation.Cill tha goddesVersion: 2.12.0

The best overall streaming serviceIf you’re a general listener, you may find that competing products like Apple Music and Spotify are on par or better than Tidal in some respects such as music recommendations. But for anyone who actively listens to music, Tidal’s Hi-Fi subscription is the best option. Tidal allows anyone that was smart enough to spend $50 or more on an external Digital to Analog Converter (DAC) to connect to their Smartphone, PC, or Mac, the ability to bypass your device’s internal DAC and stream to your external DAC which drastically improves the quality of the audio that goes into your beautiful little ear-holes. Sadly Apple Music’s Spatial Audio and Dolby Atmos is determined to downsample all audio which flattens the details of the music. For any budding weekend party DJ, Tidal is one of the few services you can use with external DJ deck controllers through an app like DJ Pro granting you access to millions of songs to mix with. And the cherry on top for students, is that Tidal offers a student subscription which gets you access to all of the above for half-price. Huge props to Tidal for knowing their customer demographic and what’s important to listeners. P.S. if anyone from Tidal is reading this, please get your licensing agreement with DJ Pro figured our asap so we can use Neural Mix..Kev_tvVersion: 2.96.1

Inability to clear cache makes use incredibly inconvenientI love tidal, I’ve been using it for over a year now and really enjoy the higher quality audio it provides in contrast to other music streaming services, I believe the algorithm does a good job within recommending new music to me and curating playlists as well. My biggest problem by far with the service is specifically a problem I believe only iOS users face, the inability to clear the cache. I didn’t mind this too much at first though the longer I use this app, the more and more monotonous the process of having to delete the entire app, wait for my system to rid itself of all the cache files tidal decides to download, then re-downloading the app to have to also re-download any music I had downloaded. My library and account as a whole stays in tact sure, though I feel as if that’s a no brainer. This cache problem has become a significant problem of mine with this app the longer I continue to use it and it’s gotten to a point now where I’m honestly fed up with it. I really hope you look into a solution for this, I like to assume it’s not overly difficult for you to implement a clear cache option somewhere. I’m personally on the verge of giving up on tidal and going back to Apple Music so I no longer have to deal with this. I’d love to see a day where a clear cache option was implemented so I can continue to use your service because I believe there’s a lot of value within it, though I’ll state again, the inability to clear the cache makes the use of this app become very inconvenient and monotonous..StcklssVersion: 2.103.0

Thank youI’ve been a user since April 2020, and I like everything about it. Rich in its own kind. The sound quality is amazing..TthexpVersion: 2.13.1

Could be betterPros: They pay artists more than their competitors Cons: Here’s my top three: Search - their search functionality doesn’t have any intelligence- it doesn’t remember or prioritize the things you like and listen to. Lots of scrolling through crap you’ve never heard of just to find your own playlist. Pretty sub-par for 2023. Artist labeling - so many mislabeled artists. Tidal seem to have a tough time keeping track of artists with similar/identical names. Sometimes you’ll find two different artist pages for the same artist, or sometimes you’ll find two different artists with the same name all piled onto the one artist page. Random playability issues - Bluetooth and Sonos often confuse Tidal, causing songs to restart or music to stop playing..Billallan03Version: 2.86.0

MQAHurry up and offer high res flac in place of MQA already.Tysjajakamz xVersion: 2.84.1

Great sound quality butMusic has great sound quality and I understand that their treatment of artists is slightly better than Spotify (but that’s not saying much.) I do however find their search engine inferior to Spotify. Not very helpful or intuitive unless you are very specific..WhitrbVersion: 2.34.0

How to best enjoyGet yourself a decent pair of analog/wired cans (no need to go crazy expensive), a DragonFly DAC (black edition, $99), Apple’s usb-c to usb camera adapter (to plug the DAC in, $30) and Tidal Hi-Fi, and you’ve got yourself audio bliss on a very reasonable budget. Enjoy!.Iam.podVersion: 2.9.1

I mostly use for offline listening in the carAt home, I use Roon linked to Tidal, but for mobile use, I download some stuff. The user interface is improving (used to be really bad)..MikePidVersion: 2.6.3

Great quality audioAfter paying too much for wired headphones, I invested in a DAC and headphone amp for my Mac Mini. iTunes and YouTube sound quality just didn’t cut it. Tidal’s MQA Master series audio are the best I’ve heard. You can 100% hear and feel the difference. Worth every penny..GabethegrapeVersion: 2.6.2

D2As long as jay z’s vol.3 life and times of S. Carter stays on there, I’m never leaving, “do you believe, it’s Hova the god.”.DsquaredtheSkaterVersion: 2.6.2

As it Should BeWow, I have rediscovered music that was lost on all other services. Really compares to a very good CD and player. I listen to Tidal on my Naim - PMC system and am back discovering old tunnels and friends. Thank you Tidal Dan.Qwertyuiopasd1212Version: 2.6.2

Best app for music quality loversThis app is awesome for the quality of the sound but also of the catalog pushed by talented authors!.Don IscobarVersion: 2.0.1

Almost!!!Two things would make it perfect for me. One- ‘add to que’. This makes it easy for on the fly car rides, gatherings... Everyone picks a song. S’all good. TWO- have followers. I can send my playlist to anyone, but they cannot find me in the search. Being able to follow someone who has great playlists already would be great. I am on day one of the free subscription and like it so far. So do my siblings. If those two things could be added, you just got several new subscribers..Primerode12Version: 2.6.0

Top 3 and TIDAL ain’t 2 or 3Tidal’s Master quality playback is unparalleled. The way music is organized, you KNOW whoever set it up knows that’s they’re talking about. Why? Because when you save a song on Tidal it ONLY saves on tracks. Think one hit wonders. Apple Music and Spotify save the song AND the album so you get singles spamming your albums page. I want to support artists, so when the artists also present the BEST streaming platform available today, it makes my life easier in trying to give less money to corporations and more money to artists..MkgergesVersion: 2.7.9

Reggae/dancehall & hip hopJust started using Tidal for like 48hrs now. But I can’t stop asking my what took me so long .. I canceled my 7yrs Spotify after sing-in up here , and that means a lot.IlabennettVersion: 2.42.0

The way to go for music loversWith various subscription options when it comes to the resolution of the music (up to 44.1 khz/16bit & MQA) and the ease of integration into Roon this is the streaming service for those who don’t want to compromise on the sound..YaxchilanVersion: 2.6.3

Cant downloadIt keep stop downloading.RhkwkVersion: 2.8.8

SearchIt would be nice to be able to search within my own playlist. But a great app..Odelk101Version: 2.106.0

Love the sound qualityThe sound quality of Tidal, and particularly MQA (although CD-level sounds good too) is what keeps me coming back. Tried other so-called hi-res streams but they don’t sound as good, and the sound quality varies all over the map, even with their most expensive tier - some good, some bad - inconsistent sound quality. With Tidal the sound quality is consistently great on all tiers. And MQA WOW! How do they do it? Sounds fantastic. Thanks Tidal! When MQA went into receivership I jumped ship from TIDAL to Qobuz. Bad mistake. MQA recovered, thanks to a Canadian white knight, and TIDAL continued as the premier audio streaming service now with FLAC and MQA. Wish I could cancel my Qobuz subscription. Paid for a year in advance. No refunds. Qobuz sound quality is spotty - some good, some bad. TIDAL is great all the time. TIDAL - the gold standard of streaming services..Absolute SoundVersion: 2.105.1

ReviewBest app for music and it’s way ahead of its time.305fazeVersion: 2.105.1

The only music streaming platformThe only music streaming platform you need.new Justin timberlake album is 🔥.Don’t need one.T.O.Version: 2.105.1

Glitchy Playback - RESOLVED!Had below issue but was resolved! Love Tidal and listening to high fidelity music but both online and downloaded offline mode playback is glitchy! Randomly stops between some songs. This is unacceptable as I use Tidal for playback at some gigs and at the gym..DuckzzleVersion: 2.102.0

Sorting downloaded musicFor the sake of sanity, can we have the ability to sort downloaded music by artist, album, playlist, etc? This is driving me nuts. All other major platforms have this feature..YvvvvvVersion: 2.103.0

Love the app - pls build desktop version + crossfadeI ADORE that Tidal pays artists more than virtually any other platform… and has such high quality streaming available. A few requests: 1 - Pay artists even more… emerge as clear (er) industry leader on this… you could absolutely leverage that for killer PR that could compensate for lost profit. 🔥 2 - Build a desktop app of Macs pls! 3 - Where’s the crossfade functionality? Super lame that you don’t have that available for all (at least premium?!) users… makes a massive difference in the feel of a playlist..RuthNaomiVersion: 2.103.0

Long-time user encountering weird playback issuesI've been using tidal since the mid-2010s, but something strange is happening especially with songs downloaded offline: usually after 2-4 songs in sequence, playback will only start in one channel, and then abruptly lose volume as it resumes in stereo. I've tested this on multiple headphones and my sound system, wired and wireless, and the issue is weirdly persistent the past week or so..SpectrumPulseVersion: 2.102.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.108.0

TIDAL Music: HiFi Sound Negative Reviews

Wish I could stayIve had this streaming service for over 5 years and the small things just keep getting worse. The amount of data it uses is higher than other platforms. Also, When I use it on my desktop it slowed down my computer so much that I took it to the repair shop and they recommended I delete Tidal off of my laptop. The app continually signs me out, deletes ALL of my downloads music (playlists,liked tracks,albums)-- and even when it show that the song is downloaded it doesnt play when offline. The songs that are deleted do come back but the downloads dont. Ive gonne through this at least 3 times and it is excruciating. they also lose contracts so Im unable to play certain tracks, and does this weird thing where it will display one song but play another. I really like the layout of the app but I cant take it anymore. Their track radios are great, exclusive interviews, and sound quality but its not enough for me to stay. Not to mention, sometimes their music releases are delayed and the app completely crashes from time to time. I still have the app because its going to be so rough to switch to another provider and download all that music but I must. Hopefully they can get it together and I can come back. Unfortunately, I have to update my review because as soon as I left it a couple days past and all of my liked tracks got deleted again and this time it's been over a day and they have not come back. I hate this app..Yeah yeah yeahs!Version: 2.46.1

Read the Zappos book on customersI started selling high end audio equipment back in the 90s, to me the popularity signaled the end of the high end audio Industry and the backlash of consumers against record companies for producing and supporting music distribution mediums that wore out, or scratched easily. I should have known better that people would help move file based music into the hi-fi so many of us cling too. Supported by this trend, I signed up for Tidal with a hi-fi account. The sound quality does come through, and my Oppo application usually works with Tidal, that about where my satisfaction with Tidal ends. First UX, what year is it? Offline sorting, display of albums, vs artist and general navigation smack of early 2000s expect the availability of modern program languages reveal either the incompetence of Tidal’s product team or they have outsourced their UX to a bank. Customer support is impossible to contact. The last time I tried, their wasn’t any authentication between the app my account and their ticketing system, so each time I wrote a ticket and submitted it, I got a message saying I wasn’t authorized. I unsuccessfully emailed and took to Twitter, none of the channels replied. What a dismal and useless waste of money. I consider this a major management failure. Good luck, when you are selling for pennies on the dollar refer to this review. Make your customers happy and they won’t have to lower their gaze when people ask why they are using Tidal in public..JmarcusVersion: 2.5.9

Really good in one aspect (masters, hifi) fails in every other regardAs an audio engineer, tidal allows me to stream master quality tracks (so long as the artist provides a master). This is extremely beneficial compared to other streaming platforms. It allows me to analyze records in their cleanest form. However, that’s Tidal’s only bargaining point compared to the other streaming platforms. To name a few problems: The search engine doesn’t take the songs I’ve already saved into account (like Spotify/apple music). This means you need to type in the artist’s full name before the song’s name. Unfortunately, this immediately rules out tidal as a platform I can use on the fly. I will always choose Spotify/Apple Music over it if I just want to throw on some music in the car, or on a walk, etc. Recently, they introduced atmos to some of the songs I listen too a lot. I’m sure it’s amazing on an atmos system, but did they really need to make it so I can’t just listen in regular stereo? I mean you literally cannot turn off atmos. It’s a classic “our users will love this, let’s force them to do it” type of move from a company. Tidal, it feels like were getting a bare minimum effort out of you compared to other streaming platforms. If you worked on your interface/search engine/options/usability, you could smoke the other platforms..ZconstructVersion: 2.44.0

User Interface gets worse every updateEach update that changes the user interface/design is usually for the worse. I’ve been able to get used to the changes until recently. 95% of my time on the app is spent in the download albums page which used to look very nice and clean. The background of the app was a sleek black and the downloaded albums page was very minimalist and asthetically pleasing. Now the background is an outdated dark grey and the album covers got a lot smaller (making the unused space more noticeable). It seems they were trying to make room for the year the album was published and whether the album is explicit or mastered. This is information that you don’t need when looking through albums you’ve downloaded to your personal collection and are already familiar with. Things like that have always been contained in the info tab of albums once you click on them and that worked great to keep it out of the way. Also the album artworks jolt when you press them which I can only describe as a cheap feeling animation that isnt all that responsive in the first place. In summary, I’m really disappointed with the way the interface looks now and when I scroll through my albums - I’m not nearly as excited to use or return to the app. Please consider making the UI sleek like it used to be..1483794583655Version: 2.12.1

Fade optionHello Tidal developers, My name is Antonio Feliz Gomez and I have been using Tidal for a couple of years now. When I first started using it one of the function that called my attention and I liked the most was the fading option, where I was able to decide if I wan no pause between my music or not. I wrote a review but apparently was not important because I see how you guys answer to other people review except the ones that ask about the fading option. I just want to know, is it so difficult to put that option back? Is it that difficult realize that people could decide if they don’t want it and just get their fading time to 10 seconds or to 0, or just turns it off if they don’t want it? I believe that there are so many people like me that miss this option and have been begging (although we are paying our money) to have it back and no one seems to be caring about our needs as clients and users. Please read me and respond, not just saying to contact you if I need assistance, but just with a real answer as to why is it so difficult to bring that option back and let the people decide if they want it the can have and if they don’t they can just turn it off. Thank you in advance for reading and giving us all some answers..Chaggy FelizVersion: 2.90.1

Terrible, not worth the $$$$$.I like hi quality sound having grownup with vinyl as basically the only form of recorded music. That said, I find it hard to conceptualize how HiFi, being analog by nature, can be completely reproduced in a digital environment. That said, I thought I would give it a try and might have even heard a little difference but for the $25 per month I am not sure it is worth it. Considering that is more money monthly than 2 HD video streaming services and considering that TIDAL doesn’t seem to interface well nor does it feel very intuitive. But, here is my biggest pet peeve; I contacted them for service and found no phone support! Twenty-five dollars per month and no phone support! Outrageous! Worse, I emailed them and 3 days later they responded and so it went. Two weeks later they had not even figured out my account. I am not used to being treated like that especially for $300 per year. If we are going to pay that kind of money for music streaming service they should be prepared to treat us like royalty. HD music from Apple and Pandora sounds good to me and while some may be saying I don’t have an ear, I studied voice with one of the top coaches in the country with gold records on his wall from a number of his students and my father was one of jazz’s greats. I am willing to pay for what I get if it’s worth it but I ain’t paying for a limo and riding the bus!.Arby57Version: 2.11.1

Ridiculously BuggyThe app constantly has performance issues. I want to like TIDAL because it pays artists better than most streaming services but the app is consistently terrible. Currently it has just deleted all of my liked songs and upon redownloading the app it also deleted all of my playlists. The app also tends to pick favorites out of your liked songs and play them several times a week over other songs. There is no rhyme or reason to why these songs are played more they just are and it’s incredibly annoying. The search function will also only pull up songs from smaller artists if the song title and artist name are searched for and spelled exactly right and before you finish typing it will show “no results” so until you type everything out exactly right there is no chance it will pull up what you are looking for. The app is also very slow to load. If you click from search to liked songs expect to wait 10-20 seconds minimum for tidal to load so you can scroll through the liked songs area again. Terrible app. I really want to like this app but I simply can’t recommend it. As soon as I am able to get my songs back I will be canceling my subscription and moving to Apple Music..Ogan040506Version: 2.31.0

Long-Time UserI was in the middle of typing a very long review of my time with this service since the Sprint promotion in 2018, but as I went to get another example of this app frustrating me and left the typed up review for 4 solid seconds, it all disappeared. So lowkey me taking another star off my initial review is somewhat Apple’s fault but I dont care im frustrated. Anyways TLDR of the essay I was previously typing up, when using the search feature in my liked tracks, it will only display a handful of songs by the artist I search for despite there being more. However, when I simply scroll down, all my tracks are in fact there. This is a very recent development and usually when I have an issue with this app (like i often do) it almost always can be solved by either deleting and redownloading, signing out and signing back in, or a combination of both. This was the only one that hasn't been fixed. Writing this review seemed like the only way to get a devs attention bc holy cow this is frustrating. Idk if I can emphasize my frustration without cursing but im not certain i can curse in a review. Anyways PLEASE FIX THIS.Kayden LukeVersion: 2.92.0

My downloads keep songs deleting and more data is usedI’ve had tidal for about 2 years now and I have about 1,000+ songs on there which were all downloaded. About 3 months into me using tidal all my downloaded songs got deleted but the data on my phone from the downloaded songs was still there. This has happened multiple times and I feel like tidal uses more data then it should. It has also just happened again so I resorted to deleting the app altogether, signing back in, and downloading everything again!! I waited 2 hours for everything to download yet when I went offline I could only listen to a few songs. Although storage on my phone from the songs was used yet I could only listen to about 5 songs that were in the downloaded section. Also when songs are no longer available on tidal but it still stays in my downloads and takes up space. I’ve even tried to look up if this was only happening to me and how to fix it but it keeps on happening. I like tidal and it has a good selection of songs but doing this every 3-4 months is tiring..Jayla2606Version: 2.49.0

No longer worth it with the price increaseThe higher quality music is very nice however Apple Music’s base plan compared to Tidal’s base plan are very similar in streaming quality. To be honest we’re listening to music most likely on bluetooth through earbuds. There’s not an extreme need for hi-fi. The increase in price is causing Tidal to not be worth it. There are countless bugs like tracks or even whole playlist disappearing from your library, the search engine is awful and there’s no way to clear your cache so Tidal is taking up 21GB on my phone and I have no downloaded tracks! When I had downloaded tracks sometimes you would click on download and it wouldn’t load the screen. I will say the desktop app is way better than Apple Music (I use a windows operating system) However the transition is still worth it to Apple for me. I’m mostly sad about no longer supporting artists as much. I do enjoy giving more money to the artists. I do listen to a lot of lesser streamed artists however a larger artist is generally getting my most streamed spot so I’m only making pennies of a difference..ARiceManVersion: 2.91.0

DisappointedI downloaded Tidal and subscribed to the hi-fi plus 30-day trial. I really like the sound quality, even over Bluetooth, it just seems to sound better than other streaming services. I stream and download in hi-fi only because I pretty much listen through Bluetooth headphones all the time and Master audio would be wasted on a Bluetooth codec (I think?). I had planned to pay for the basic Hi-Fi subscription at the end of the trial period for this reason. But I just can’t pull the trigger. The interface is confusing. I can find artists OR I can find playlists OR I can find albums, but they don’t cross reference like other platforms, i.e., if I look at my artists library, it would lead me to believe I haven’t downloaded a certain artist, but when I look at albums, there they are, hiding in my library in just that one section. Also, like others here have noted, Tidal simply deletes my downloads. I fly a lot and it’s frustrating to open the app in the air, expecting to listen to music offline, and the downloads are gone. I really want to like Tidal, but I won’t be using it past the free trial..Jelly o the monthVersion: 2.87.0

No streaming over cellular (AT&T)Streaming music on cellular data hasn’t worked for over a month. All my friends and family with TIDAL have this same problem. I like TIDAL and have been trying to justify still paying for it, but at this point I’ve gotta switch to a different service. I reached out to customer support via email to ask how to fix this problem or how to get a refund, and it took 10 days before they responded and asked for my account info. I sent them back my info and a reiteration of the problem. It’s been 2 weeks with no response. I l want to support TIDAL, but they’re not allowing me to use the service they purport to provide (streaming music.) Since they’re not selling me a product, I suppose I’m just giving the company a monthly donation. It’s obvious that they know about the problem but haven’t figured out how to fix it. They’ve released several updates without addressing the problem that MANY users have brought to their attention. When I brought the problem to their attention via email they stopped responding. Again, I’d prefer to be a customer, not a donor. Unfortunately, as of right now, I’m a donor because TIDAL does not offer any service that can be used or consumed..JordaaaannnnnVersion: 2.5.0

Huge audio quality discrepancy when switching outputI listen mainly on my iPhone XS Max and I really enjoy listening to high quality music. I just ended a trial subscription to Deezer HiFi and wanted to try Tidal. Interface is ok, I don't really like how the option to cast to my Google Cast enabled devices is not on the top right corner like nearly every other app that is cast-enabled. But my biggest gripe is that when I do switch from casting back to audio on my phone, the audio quality is deplorable. I listened to the same track - Out of Love by Alessia Cara - on Tidal (where it is a "Master Track") then Google Play Music (on the highest audio quality) and Tidal sounded so awful, mainly on the high end. Low end notes were decently clear and punctuate, but man when those mids and trebles come in - it sounds atrocious. The only way I've been able to resolve it is if I uninstall the app and reinstalled it. I cast my music to my speakers every morning when I get ready for the day and I don't want to have to uninstall and install the app every single day. I'm definitely not going to continue my subscription (especially at $26/month) if this problem cannot be resolved..BanesVersion: 2.12.0

GlitchyFor all of Tidal's strengths, I don't understand how it still has playback issues after all of these years. Throughout my day, music playback will just stop. When I open and look at the app on my phone, it just shows the spinning icon forever, even on downloaded songs. In fact, there are specific songs in specific playlists where this happens every single time. I have to either skip the song, or if that fails, manually select the next song or even change playlists entirely. And why can't Tidal mobile cache as well as the desktop app (or other streaming mobile apps)? There are too many instances where music will stop playback and just jump back to the beginning of a playlist, and still not play. There are too many instances of the app not remembering what I was playing last. Also, why does search not remember songs I added into my queue, only ones that I played directly from search? There are myriad grievances with this service that do not make it worth $20+ per month..XGP15 A-II Outlaw StarVersion: 2.95.0

BugI like tidal but right now I have one song that isn't downloading to my offline for some reason, and I can't remove it so I basically am paying for free tidal. Please add a option to remove a song from your download waiting.Decknut200Version: 2.0.1

They will charge you after you cancel your free trialI cancelled my free trial years ago and recently discovered that they have been continuing to charge me monthly all along. I spoke to someone in customer support who refused to issue me a refund. Stay away from this app and just use Spotify..Imusic sucksVersion: 2.24.0

Waste of moneyCan’t even listen to 1 song without the app crashing.Aleck2121Version: 2.16.0

Beware of “free” trialsBeware of “free” trials. Mine was supposed to end on Oct. 22. On Oct. 16, I canceled the free trial. The confirmation said to enjoy using Tidal until the end of the trial period. On Oct. 22 I was charged $9.99 via PayPal. I wrote to Tidal support, attached a screenshot showing confirmation of deactivation. The person said because I logged back into my account (before the free trial was over), it reactivated the subscription and they couldn’t issue me a refund. For the record, I did not get an email confirmation from Tidal then that I’ve “re-activated” the account and that I will be charged for it once the trial ends. PayPal’s email charging me $9.99 was the only notification I got. I wish I could post screenshots here as proof, but even with proof, it’s pointless. So please be careful about getting ripped off..TeemailVersion: 2.34.0

Promotion rip off !Signed up and payed ... got one month Don’t believe the company’s promotions! Just don’t pay , and don’t buy ! Not going to get your money’s worth ! Thanks for nothing...it was one of my worst xmass presents in 60 years Det Orb sound and communications.DetjjVersion: 2.22.0

No support, no refundsTried for months to cancel my account after a 3 month trail and their support was useless and they do not offer refunds unless you live in the EU. Cost me $60 for this useless crap. Absolutely do NOT recommend. Stick with Apple Music or Spotify..WaLiJiVersion: 2.19.0

Please fix new updateNormally I love tidal but since the new update it’s been pissing me off. Every time i am listening to anything it just stops playing after like 1 song, please fix this Tidal I’ve been with you guys for like 2 years !!.Thomas army1Version: 2.16.0

LyricsWhen will you have lyrics with the songs?.TwentyqueVersion: 2.12.1

Buggy expensive and tiny fontsNeed more master quality content. Need more ability to adjust fonts size and colour to make it more readable.JpppppbVersion: 2.6.2

Please add more Siri features and improve recommendationI compared Tidal HIFI Plus with Apple Music. Tidal's Song quality is way better. However, it doesn't support complicated Siri commands like Apple Music. Apart from that, I would love to see the improvement of music recommendation algorithms. The current algorithm is not as good as Spotlight. On the other hand, Tidal does not work smoothly on iOS. I occasionally experienced music stop. I thought the root cause may be my 4G network. However, it is the same problem after I upgraded to 5G..Wilber82Version: 2.100.1

Literally garbageSlow, keep stop playing while background There is bunch of people who have same problem with me.Ryan BaekVersion: 2.97.0

Stop forcing me to listen to your trash hiphop.So much sponsored garbage. Can't play a bunch of songs on my mobile even though I have the highest tier subscription. I bought tidal for the higher quality but they got rid of the Master quality so this will be my last month..GoawaywtfVersion: 2.89.0

Interrupted my music to ask for a reviewTidal is consistently buggy, as when a review pop-up paused my music. I am not interested in the core function of the app being disabled when it wants a review..Dr. Rock ToadspazzVersion: 2.85.0

UnrefinedUser interface feels clunky and sometimes I would get stuck in a menu and was forced to close the app and reopen it to solve the issue. The app cannot be used without subscription. Overall poor first impression of this app..Arch1717Version: 2.84.1

Stop asking me to rate youConstantly asked to rate the app when I haven’t had a chance to check it out..Gumbee65Version: 2.84.1

HorribleGood quality music, poor quality interface. Songs delete, it boots me out of my account, songs are downloaded but the app says they are not, don’t waste your time with this crappy music app. Such an annoying experience..ArgeTheBargeVersion: 2.50.2

What’s the deal with the playbackKeeps having issues with playback even though all my other music apps work..FastZappBraniganVersion: 2.36.0

Misuse Personal InformationI canceled my membership in June 2020 and requested the deletion of my personal information, which I received a confirmation email saying this was done. 9 months later I received a premium membership charge without any action taken by myself. They refuse to refund this charge saying I reactivated my account, I did not. TIDAL costumer support is geared to limit the actions you can take. TIDAL are thieves and an appalling company. I am very dissatisfied with TIDAL’s mismanagement of my personal information..Planet DanVersion: 2.24.0

App crashingSongs will play then stop suddenly in background terrible.Adam-ma45Version: 2.12.1

Not the best but okayWhen I search a track it says it’s on tidal but when I search it doesn’t come up I am ok with it but I want it fixed so then we can listen to are favourite songs.SubscribetomommentswithbigglesVersion: 2.10.1

So buggy and has been since 2016Have been using this app since 2016 and MAJOR BUGS STILL HAVENT BEEN FIXED OH MY GOD THIS APP SUCKS.TigerMountainEnjoyerVersion: 2.81.0

BULLSH*TWhat is this? I JUST WANT TO LISTEN TO MUSIC. WHY DO I HAVE TO PAY. It’s not fair. This app sucks. Do NOT get it..Gillian_bowerVersion: 2.6.4

They claim it’s free to tryIt’s not free to start or try it. They immediately ask for your credit card just to try the free version or start listening..Aiden4543Version: 2.102.0

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