YouTube Music Customer Service

YouTube Music Positive Reviews

Forget previous review...I love this appUpdate: I figured I’d leave the prior review there to show how stupid I am... just don’t touch the screen so hard and those songs will move all over the place with incredible ease. I figured it out by accident.... moron moment over... love this app now more than ever... love love love Look, I love this service because it has literally every song/cover/live version etc. of everything.... however, I spend all day making these playlists that I cannot rearrange!!!!! I click edit, the equal sign (I don’t know what else to call it) appears on the left and I have to touch that thing like 87 times before I can get it just right so the stupid menu doesn’t come up instead. I HATE IT. It is literally so frustrating it makes me not even want to use the app. I’ve had to resort to deleting things that I want to be at the end of the playlist and then adding them again just to get them to where I want. Please please please fix this or make it easier or bigger or something. It’s literally a crapshoot on whether I can touch it just right so I can pull it up or down in the playlist. I can’t be the only one this annoys. That would shock me to the core.....NikanicoVersion: 3.53

Neat app, but a few improvements could be useful.I give this four stars because it’s an amazing app, and I’ve been using it on my Lenovo / Google Home smart clock to fall asleep. As well as I like it, there are a few things that I would like to be added. For one, when I ask it to play a certain person or music company that I like, for example Waterflame, or Danimal Cannon, I want it to just play those songs. I’m tired of skipping songs to the point where I can’t even skip anything without a membership. Second of all, stop flooding your ads with membership advertisements! It’s annoying to me because imagine hearing after every single song: “Buy our membership!” And I would also like the option to not play certain songs, because after a while it plays lo-fi music or old school hip-hop, but I don’t want that to happen. Again, this is a great app, but these things are something that could be considered in the future. I look forward to using this more..Monolith SoundworksVersion: 4.21

Missing Google play musicIn all honesty I switched over to this app with a really open mind because I figured it would work about the same as Google play music. But I've been disappointed in certain functions. I mostly listen to my music while I'm driving so the download-only feature is really important. On Google, you could toggle your downloads on and off and then sort by artist if you wanted. I've noticed on this app that if you want to listen to downloads you can either choose one individual album or you can shuffle all of your songs. This is frustrating to me. The other thing I'm not thrilled about is the really bad lag when I skip a song or two. And this is still if I'm only listening to my downloaded music so there is no reason for the app to act like it's buffering or whatever the problem is here?? I really wanted to like this app. I did. But it's got some pretty major issues and they had a long time to sort this out before making everyone switch over..Westopher718Version: 3.85

One “tiny” complaintOk, so this app is great if you just wanna listen to music, which I like to do. So I opened the app, and it asked my if I wanted to start my free trial. I said no, because I wanted to save it. Then I exited the app because I didn’t want to use it yet. So that happened yesterday, and when I went on the app today, it said my free trial was ending soon. I checked if I had Premium, and apparently I did. Why did it give me Premium? I didn’t want to use the free trial yet. When I had YT Music on my old iPad, it let me choose when I wanted to use the free trail. And the “Try Premium today” thing doesn’t have a exit button. The only thing you can do is press the button, or exit the app. Apparently both result in YT Premium now, so either it’s a glitch, or on purpose. Anyway, beside this wall of one complaint, the app is pretty good. I like how you can shuffle the playlist and it recommends you more songs. Well, have a good day..•Kit Katt•Version: 3.85

Content winner, though lacking some polish and featuresHands down, the most music of any service. If it's a song that was recorded by humans it's probably in here. And will at some point come across your station. End of the day that's what matters most to me for a music service. Exposure to content. That said, the app is missing a few minor convenience features present in other similar services. My biggest peeve, no Windows PC music only mode. I listen to music a lot at work and would prefer not to eat bandwidth for videos I'm not watching. While in power the app has no option to keep the screen on meaning I have to unlock my phone to thumb a song down while driving. And the most minor, no way to thumb down a song that's not currently playing, gotta stop playing the current track, start playing the other one, then thumb it down. Also, why no access to comments?.Caster ShellVersion: 2.19

This app is great butIt could be better the “my mixtape” is just music that i went out of my way to find it music i have in my likes or downloads rarely is there new music in there that i haven't heard, along with that if my mixtape is supposed to be songs that i like and etc then don’t play different music at different times, in the morning it plays different music than in the afternoon and night which is okay but i like to hear everything and my morning music is the same as my night time and my afternoon music. Along with the play more music for me, if the new discover playlist or whatever it’s called is supposed to help me find new music it would be nice to make it more accurate I've never liked a song that played in that playlist and it’s not even the type of music i listen to and i’ll listen to anything. also it needs to be updated all the time not every Wednesday..Kenzie2004Version: 3.63

Why Did You Remove The Feature That Allowed Us To Find Remixes From The “More” Button?(Updated On Exp) Starting to love this new look actually. I can see the songs I enjoy replaying come up well at the top section. What was great before was tapping a track that I’ll enjoy, and wondering - what would some remixes/covered/related tracks sound like. The older “more” button or what the current “i”/“Information” button had previously done this. It was awesome! I was hooked. I could find so many great songs from other artists/DJs and so on by finding a great hit, then tapping those buttons. Now those features aren’t to be found. I don’t feel confident paying because I can get the same great hits/music from streaming services that I’ve never tried before. I was a student for all the time I’ve used it (1.5 years) as well - so I really do love the app! It’s harsh pressing the info button and seeing nothing..IStoppingPowerIVersion: 2.33

So much bufferingI mostly listen to music while I’m working in the morning, I like to use the app because it does help discover music I would potentially like. My main issue with the app is every time I take out an AirPod to interact with another person it pauses my music and almost never picks back up. It try’s to buffer back where I was but I usually have to start the song over or just skip it. It’s rather annoying especially when it’s a podcast or a longer music playlist. Just seems like a big flaw that it can’t pick up where I left off, especially when I usually put my AirPod back in within a minute or two of taking it out. The only other issue is it plays a lot of repeat songs, mostly they’re songs that I’ve liked but I don’t discover new music by listening to the same stuff...LittlezeekersVersion: 3.15

You tube musicIt is awesome to pick out songs that take me back to the high school days of the seventies star. Football player and rock guitar was progressing rapidly into the mind blowing riffs we rock and rollers know and love I have many of the best guitar in the world in my head thanks to you tube music I can tell the guitar hero from the first phrase of there guitar I’m 60 now and the music of today well I know they are artists and all they never be a Eddie or Alex or jimi h jimmy thanks to you tube music they will live in my world forever long live classic rock thank you Eddie who is Van Halen and Alex you should all know in my opinion the greatest guitar player ever who he is you tube music keeps these guys will captivate-generations to come thx Tom c.Mantec82Version: 3.09.3

Love it.. exceptLove everything about this app... except I’ve not been able to create a “new play list”, since I’ve had this account. Ever time I try, it says, “there was a problem with the server [400]“. I’ve updated regularly, and have asked You Tube for a resolution more than once. NO ONE EVERY REPLIES !! I’d also like to be able to go back to the exact “app generated” playlist that I’ve been listening to for the past few days, after trying a different lineup. If I search for something new or tap on another song outside of the present list that I’ve been listening to. I can never return to the exact same lineup. Even if I go to “history”. The app always generates a different lineup of songs that’s compromised of some of the songs I’ve been listening to, but not the exact list..Christian369Version: 4.07

It’s okUsing this app since it’s replacing google play. I don’t like that it takes forever to connect to my Bluetooth it seems to always have a lag and the music buffers in the beginning too. I never experienced this with google play. Maybe the music videos are still loading in the background even though it’s on “music only” mode. I also really dislike that my music never picks up where it left off when I’m done. I have to manually go and search for my song every time I restart my car or anytime I come back to the app really. I’ve tried not closing the app on my home screen but it didn’t male a difference. Sometimes my playlists can get long and searching for a song toward the middle is annoying. I do like that I can find any song that’s on YT on here though, sometimes google play would not offer songs YT music has offered..GrizzlemynizzleVersion: 3.83

MehI love the amount of music available! I came from google play music so this was great! My quips though and I hope these are changes that come along: my library doesn’t give me the ability to choose a letter and then get taken to that area, I literally have to scroll to let’s say the H’s... which wouldn’t be bad if I didn’t have over 3000 songs in my library. You can’t change the song when your phone is locked, you have to go into the app to do that and pause it. Also when you go to an artist’s page and click a song by them, it doesn’t just play their next top song it goes to a different artist that is similar and starts playing a song by them. And every time I remove a song from my que, the app forces you back to the top of the list and then you have to scroll back down to where you were..FurhdabVersion: 3.79

Good Google Play music transfer, other things to improveI’m super happy they finally allowed the transfer of our Google Play music playlists, but using this as my main music app is going to need a few improvements if I’m being honest. First, the app can be glitchy when loading info the current song playing, and sometimes I have to close the app fully to get it to work. Secondly, if you are going to have a feature of having lyrics built into the app, please update it to where you know any song made within the last 30-40 years at the minimum will load no matter the genre or artist, no matter how popular or not the song is (in it’s current state it feels like a beta rather than a fully released music app.) I enjoy it overall but am looking forward to improvements moving forward..WITH LOVE...Version: 3.73

Okay but missing some key features.I really like the app but there are two things that I truly miss from the Google Play App. Number one being the option of scrolling through the alphabet on the right side in order to find a song in my library faster. I used this scrolling feature so much it was easy to scroll through songs. Also, whenever I do scroll through my library, it would lag and take a while to load my library. It’s understandable since I have a big library, but Google Play didn’t give me that issue. Another thing I really miss is the sleep option. I would love to listen to music to fall asleep to, but I don’t have the option to have the app automatically stop like Google Play did. Fixing these issues would make me give the app a 5 star..Manfredo94Version: 4.17

I’m disappointedI’m very disappointed because this was going to be my favorite music app. I was going to delete all of my other ones but something happened (I guess it upgraded on its own or something) and deleted all of my downloads and said that if I want to download in music I have to have a premium subscription. I will go to listen to my music and then I want to listen to it while my phones not completely onward just like a black screen or ask out of that app and go to a different app I’m still listening music but it won’t let me anymore. It was great up until the part where I can no longer listen to anything unless I’m on the app. This app is great if you want to listen to it for a couple of weeks and then have to pay for it but other than that I would not recommend!.Tiny-DezVersion: 4.22

The revamp changes everything.This is a great app, has the absolute biggest library(YouTube), option for video and all of this is just the early access version! Very excited to see what the future updates bring with them. Few complaints are: Remove the swipe to delete from playlists, or make it harder to trigger, like requiring a double swipe. This was an issue in GPM, still an issue here. Also add shuffle and repeat buttons on the play screen and the ability to add whole albums to playlists. Other than that, keep up the good work and keep expanding the official library, as it’s missing big albums like Stoney by post Malone and 4 your eyes only by J Cole and so on..Alex LermanVersion: 2.31

Good app but bugs with last updatesHands down, this app has the most music. Nice to be able to listen to lesser known artists, covers, live performances, etc. Editing and sharing playlists on the app is really easy. One peeve of mine is that it has an option to download songs, but if you are out and have no cell service - you can’t open “library” to access “downloads” without needing internet - they should have an icon for “downloads” separate from “library” that opens right away without internet. Since the last update - it’s hit/miss with the app staying on. Before, you could lock your phone and the music would still play. Now it feels like you have to remember to trigger/wake the app to keep it on..NopicnicVersion: 3.09.3

Seems LegitBeen using YT Music for about a month now and I’m pleased 100% so far! The My Mixtape section is great; I’ve had it play several songs that I love but hadn’t listened to in a while (oh the nostalgia). There are only a few glitches like how the app responds sometimes but not anything irritating to me in the least (some slow response times that last half a second). I know they are still working some bugs and kinks out, but I’ve yet to have the app crash on me since I’ve been using it. It’s my #1 go-to when listening to music on my phone whether I’m at home or driving. Can’t wait to see what new additions we get in the future!.I55rexVersion: 2.41

Giving it four stars will change if app changes this.I want the app to change the premium version I want the app to where I’m able to play it off the app it’s frustrating cause I wanna do other things and if I turn my phone off then woop the music turns off I don’t like it at all and u ask for a lot of money when using the premium since that I never bought it It would be fine if u could let us listen off the app that way we could do other things on our phones it’s fine if u add ads skip turns or something but u need to a least let us listen off the app that’s all and I will change this rating to a five star when that is fixed anyway I hope u get this and change it have a nice day....Danku Coris ChiVersion: 3.05.3

One thing...So I really like this app because it almost reads your mind with the songs you want to listen to and I like that it gives you the option to watch the music video that goes with the song. The thing is (and I’ve seen complaints about this in other reviews), when you first get the app it asks it you want a free trial for premium. A lot of apps do this so I wasn’t too surprised but anyway I didn’t want to use mine, or at least not yet. So i just pressed the little “x” so I could go on without the trial but when I opened the app like a minute later it told me that I was currently in the free trial even though I’m 100% sure that I pressed the “x.” So ya, that’s pretty much my only complaint. Otherwise it’s a great app. Thanks for reading!.NymjyVersion: 3.88

Good but...Been using the plataform for almost a year. It’s good but could have some improvements. Some of the songs are not recorded at the same volume so that creates a fluctuation when listening causing you to constantly adjust the volume. Second there’s no way (or at least I haven’t found it) to arrange the downloaded music into files in order to listen “offline”. Because you can have files, but they won’t play unless you are online. Offline you can arrange the songs in a “play next” but it won’t stay like that when you close the app. I would appreciate if someone tells me how to do this. Because I would like to have a “working out” file or “reading” file to listen offline..EdG70Version: 3.88

I like the App, but...I often cast music from the App on my Sony TV. Whenever it is connected to the TV, overall App behavior becomes different, here are few examples: 1) When I play from my downloaded list, it does not follow the list itself. Depending on what song I select to play from the downloaded list, the queue becomes random with songs which is not in sync / order with my list 2) Moving a song up / down in the list also doesn’t work well, if I try to drag a song from one position to another, and I hold down for longer than 2-3 seconds, the drag auto releases, and scrolls back to where I originally started the drag from 3) Switching between Song / Video on the top bar is very slow, and sometimes reverses my choice, I have also seen a song being paused when attempting to switch to/from Song / Video Besides this or when just using the App without being connected to the TV, it works great, just wish the integration was smoother for my particular scenario Using iPhone 11 Pro and have auto-update on for Apps, and the TV is brand new Sony, so everything is relatively up to date on my side.Rahee.khanVersion: 3.71

Missing albumsThe app is okay. I transferred all my music over from google play and I expected a better experience which was met half way. While it has its benefits there are a lot of down sides. Some artist pages are literally missing albums. For example Steven universe which has some of season one album in its top song list but you can’t find the album anywhere on their page. I also have another album from Steven universe which also isn’t on the artist page and when you click -go to artist- it takes to to the same page where the album literally does not exist. Another problem I have is I get notifications of artists that I have not subscribed to. I can get notified of their new songs but not the ones that I am subscribed to..KaiaT^TVersion: 3.79

2 complaints1.) I am tired of my music player always swiping down automatically without me swiping down and interrupting or changing my music as I’m skimming through songs. This has been doing this for over a year since I had my iPhone 6. I thought it was my phone but this is an annoying bug that needs to be fixed. 2.) I also noticed that when I’m scrolling though a list of songs that it lags and freezes which is very annoying considering I’ve paid $15 a month for it for over 4 years. Aside from these problems, everything else is good and I would otherwise recommend it if it wasn’t so buggy. Hope you see this and will make improvements soon. Thanks..MathiashurtinVersion: 4.07

Issue with Bluetooth PerformanceSo overall the app works quite well, but there is a small bug when trying to play over Bluetooth or with Apple CarPlay. When selecting a song, the song title and artist shows, but the album doesn’t come up. The album title only displays if you change to the next song. Also, if you decide to start a song over, the song length will not reset, so if you start a 4 minute song over at the 3 minute mark, the clock will continue rolling, so you could be displaying 6 minutes of song time for a 4-minute song. These are obviously not issues affecting playback, but it’s enough for my OCD-self to notice. Should be an easy enough fix to implement..MinceemVersion: 4.04

Great app but room for improvementI love music and listen to it most everywhere I am that I can and your music library far surpasses any I’ve seen! I wish there were a few improvements that I’ve also heard others mention and those are being able to remove a song from the music que without having to wait till it plays and wish there was a way to indicate some artists I can’t stand so they don’t sneak in amongst my jam! I also wish the app was visible on the lock screen when I’m connected to my system via WiFi the way it is when I’m connected via Bluetooth, why is there a difference on how it functions? A few tweaks by listening to your users and it would be the perfect music app!.TimaconVersion: 2.25

Downloaded songs...?Ever since this update 2 days ago, my downloaded songs have disappeared. I can access the full albums I’ve downloaded, but the dozens and dozens of random songs I had downloaded that were in they’re own little “downloaded songs” album/playlist/whatever are gone. I can access my liked songs, but those are different, I didn’t thumbs up every song I downloaded and vice versus. I want my album/playlist of downloaded songs back! Sometimes I want a mix of stuff, besides the offline playlist of 20 songs that the app has put together for me. I love this app. the $ I pay for the amount of music I can access and download is awesome...but I want to be able to download everything I’ve downloaded again! Please!.5-6-7-8-NynaVersion: 3.39.2

Fix thisI love this app I have been using it for over a year now as my main music streaming app. It has been flawless in my mind ever since they made the update to download playlists offline. That is, until recently. Recently, about every fifth song that plays, wether it be from one of my playlists or a search, doesn’t load. This is extremely frustrating when I have to skip all of these songs which will never load and just skip constantly. It turns a 100 song playlist into only 30 minutes of actual music streaming. Please fix this bug it has ruined the app for me and stops me from listening to a select portion of all of my playlists..Luke¡Version: 3.19

IssueOkay, Idk how long I’ve used this app but I have for a little bit, and the only two issues are that, when I’m trying to add music to a new playlist sometimes I would make the playlist before hand, knowing I needed to add music to it. But I usually need to make a new one when I click add to playlist, because the one made before doesn’t show up on my list of playlists. Honestly it’s not that big of a deal but today I was trying to add music to a playlist but the playlist didn’t show up at all, no matter how many times I made it before I chose the song or when I made a new playlist after I chose the song and clicked add to playlist. Those are really the two main things but the first ones not that big of a deal..~I_Don't_Know~Version: 3.65

Like it!I have YouTube Premium so I get the better side of things, but with YouTube Premium, the app is so much better and comfortable to use. I can download songs and listen to the offline and turn the screen off and still listen, just like Apple Music. Like the app so far!.Woodland Beauty🌳Version: 2.69

FantasticThis app is the best music app that I have found. With premium it is even better than Apple Music but it is almost free.LukrpatrickVersion: 2.67

Suggestions to make the app betterI love the Mixtape personalized for me, it gets the songs that are related to the song I usually listen to. And when I search a song to play it, the next songs are the ones that I like too. The algorithm for finding the music you will love is excellent. 1) However, they have to work on fixing the downloads 2) Sorting by artist name/ song title/ album/ genre. 3) Make lyrics available 4) You should also allow us to search for the artisr/ song / lyrics in the album/playlist too since we put a lot of songs in it and sometimes forget what the title is or the artist name. 5) Top 50 songs of each country 6) Able to select songs so we can delete or add/remove to playlist, etc.Your-frequent-userVersion: 3.27.5

YouTube musicIt work really good I am a proud member 👍🏻.GoogabitchVersion: 3.79

HandfreeNot very handfree friendly did to pack of voice controls or car controls such as like or disliking a song.Matykus55Version: 4.07

Like it except for this problemGood app but the only problem I have is that it closes out my playlist all the time. For example I’ll have a playlist going and then I’ll stop the vehicle to get gas and it shuts down my playlist so that I’ll have to go back into it and find the song I was on. Happens all the time. I don’t even close the app so don’t know why it wants to shutdown my playlist all the time..Throwitupand rocknrollVersion: 4.07

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YouTube Music Negative Reviews

So badThis is by far the worst app for listening to music that I have ever used. (And I have the paid subscription.) It takes a gazillion clicks to find my recent or commonly used playlists. I don’t get on the app to use mixes some rando made, I get on to listen to MY LISTS and to find new releases. Why do I have to click like five times to reach my playlists???? And even then it doesn’t show me the ones I’ve lost recently played, only the ones I’ve recently edited! The playlists are not sorted alphabetically. If I want to remove songs from a queue or move them to another playlist, it’s impossible to select more than one song at once—I HATE THIS ESPECIALLY. Such a basic and inexcusable oversight they’ve had months to fix. And if I’m already listening to a list I’ve downloaded and then I leave WiFi, it complains to me that it has no connection and needs to go to downloads, and makes me click through multiple times just to find again and shuffle the list I’m already listening to. Just awful. Also google play used to show me how many times I’ve listened to each song, and that’s what I looked at to find my favorite songs of the year. I don’t want a 2020 list they make for me, I want to make my own list! Why can’t they provide this basic thing that was already offered on google play? The web app is equally frustrating. I can’t believe we actually pay them to provide this abysmal level of service..KjjjjjjjjjjjjjjjjjjVersion: 4.07

Inexcusably badI don’t even know where to start with just how buggy and unusable this app and YT Music is overall. It’s not a step down from Google Play - it’s ten steps down. GP worked flawlessly, you could edit metadata (like artwork), stream through your Sonos for FREE and it has/had a simple User interface. YTM has none of that and it’s simply inexcusable. All they had to do was rebrand GPM and call it a day. Instead, we get an app that is so frustrating to use. Plug it in CarPlay and you don’t get a “most recent” screen like every, single other music app gives you. You have to manually navigate to what you want. If you want to start up where you left off before, you have to use the app on the phone and make at least 3 clicks to get to your recent album/songs. It also doesn’t remember your playback settings. If you click on “repeat” for an album, it will usually stop by the second play. If you don’t have repeat on and you’re at the last song of an album, hitting the |> button won’t take you back to the first track. Again, that is just BASIC functionality. If you want to stream your library through your Sonia system? Well, with GP it was free. Now? You have to pay for the 9.99/mo upgrade fee for YTM “Premium.” No thanks, Google. You don’t take away a free service and give us an inferior one as a replacement and have the gall to charge people for it..D. ComiskeyVersion: 4.03

Basic features are a failureI truly don't understand how this app is rated so well. It fails in the most basic of ways, making using it a continually frustrating experience. When viewing Library by Artist, instead of showing the Albums by that artist like every music app ever, including Google Play Music, it just lists all the songs by that artist. "YT Music" and "Uploads" are separated when. Looking at your library, so you have to look in two different places to see all the content from a single artist. Loop preference does not persist between queues, so when you start a new album or playlist, if you want it to loop, you have to select that EACH TIME. You can view Downloads just fine if you have service, but if you're in a low service area, the app will just sit at a loading screen forever, blocking access to everything, unless you turn on airplane mode. It's a mess. The only marginal improvement on Google Play Music has been consistent album art when in offline mode (it'd just disappear in GPM for some reason). This app needs SO MUCH WORK and seems to have been designed by a team that has never worked on this type of app before, or simply doesn't get UX at all. Being forced to replace GPM with this is incredibly frustrating..CurtisLVersion: 3.86

Google Play Music converters will be highly dissatisfiedI have had nothing but complaints about this app since having to move here from Google Play. It's become such a chore to listen to my own music that it's completely put me off listening to it. I rarely use this app. I much prefer Pandora or other music apps at this point. I want to be able to pick up where I left off in a song/album/playlist, hours/days/weeks later like I was able to in GPM. I don't want ads to listen to my own music. I don't want your suggestions added to my music. I don't want to be asked to upgrade to premium. I just want to listen to MY MUSIC. I also don't understand why buffer times are so much worse on here than GPM. I didn't have any issues with listening to my songs. But on this app, it takes a few tried for a song to play. Like it can't decide to load the song or something. I'm not sure. But it's annoying having to try to get the song to play multiple times before it will actually play. And then in the middle of a playlist, the song stopping for the same issue. Again, I will reiterate none of these issues occurred on GPM. TL;DR: I miss Google Play Music..KatxIsxBackVersion: 4.07

Poor substituteThe company offered free music storage to its users, in exchange users agreed to allow Google to use the music they uploaded to build their music library. Google took note of similar artists a user might listen to and built their recommendation engine off of that data. They acquired competitors solely to put them out of business and eliminate the competition. They stifled innovation at every turn, and users kept quiet because they still felt the relationship was mutually beneficial. But as soon as Google had milked as much date from the users libraries as they could, they eliminated the service, and in its place coughed up this garbage that in no way is an equal substitute for what they killed. Now if you want to listen to your music that you spent years cultivating and curating, you either need to pay up $150 a year, or listen to an advertisement after every single song, with no ability to cache music for offline play. Are you an advertising business ? A music streaming company? A phone manufacturer? You can’t be all of the above and still prioritize the best interest of the customer..NathanFilzVersion: 4.18

I hate this. Google music this is not.I was a Google music user, for years and years. Would have or not have subscription throughout, depending, but would always store my library online with it and use it. This... is awful. Trying to play your music library is painful, so deep in menus, and somehow I always end up being pulled into some mode of having to hear either ads or other songs / artists I don’t care about. Basically, this is the music app for people who don’t actually know anything about music. It’s for that guy who listens to “whatever” on Pandora. It’s not for people who like particular artists, or who have any love for albums. This service is a mess just like every other Google product has become over the years. Sad truth. Just wait until they abandon it.. because they always do that. Instead of fixing a few things on Google Music, they killed it and gave birth to this mess. I don’t need all this junk, I just wanted a music player. So, back to loading everything onto my device via iTunes I guess..I6ixVersion: 3.87

Cash GrabIf you’re coming from Google Play and if you’re already paying for a Google Play subscription, then this app may be perfectly suited to you. If you’re migrating from the free version of Google Play, you’re likely going to be very unhappy. The app seems specifically designed to annoy the user with as many roadblocks to enjoying their music as possible in order to force them into purchasing a subscription. The app will not run in the background without a subscription, so forget about using it in the car and having a gps running at the same time. Advertisements are played in between nearly every song, including music you already purchased. Often these would be video ads so if you’re on a limited data plan, that’s going to hurt. Downloading your music is a premium feature as well. YouTube’s global head of music, Lyon Cohen, stated in an interview at SXSW “There’s a lot more people in our funnel that we can frustrate and seduce to become subscribers,” and it appears he’s making good on that. Google Play generated income off me in their free service by playing ads on their radio, which I was fine with and presumably by taking a cut of the sale whenever I purchased an album from them, which I was also fine with. However, I won’t be bullied into paying for a subscription. I’ve transferred my music to another service and will not be purchasing further music through Google/YouTube which is a shame as I felt Google Play was really well done..Tke240Version: 3.75

Not working when offlineI’m not happy about the behavior under unstable cellular environment or offline. This is really common when you road trip. 1. When I’m playing online music (my mix) and driving into non-cellular coverage area, the music stops and it stops forever. It should continue playing my downloaded music automatically without me touching the screen. It’s dangerous to do so while driving and I cannot easily navigate to the download page (see #2). 2. When I suddenly lose the cellular connection and I want to play downloaded music, I need to navigate to the “Library” page. However, the app somehow still thinks I have the connection and tries to load the page. The page is stuck in that loading circle forever and I cannot head to the downloaded music page. The only way to get around it is to kill the app, go to Airplane mode, go back to that page, and now you can see the offline version. It’s so ironic that you have to have real network connection to play the downloaded music..-/$728Version: 3.85

This is my first review I’ve ever written on AppleThis app...it’s a lot. I mean I was forced to come to this app. Visually, I love the interface over Google Music. Having the videos here are cool. The mixes are usually better than Google Music as well, but that’s where it ends. The force closing is tragic. If someone calls or you enter the app back quickly it will close the app. Unlike Google Music, it won’t even pick off where you left. Why are playlists not in alphabetical order...what in the crazy town of an idea was that. You can’t even search for your playlist, like you could on Google Music, without turning up a ton of other results and never yours. I mean these are like basic functions, I don’t ask for much, I ask for what i had to be what I had. This app was out months before y’all made us switch. So the basic functionality of Google music was just bypassed. I’m upset. I can’t even go back to Google Music. It’s like y’all are forcing me to go Apple Music but all of my downloads, about 10,000, are here. Sigh..LordBeardVersion: 3.85

Very frustrating app if you're coming from google playThey don't have as many clean versions of songs. Google play music had two versions of albums for many albums. Also you can play your downloaded songs only. Now you have to have Wi-Fi to get to the downloaded songs. It will eventually load but not easily without Wi-Fi which defeats the purpose. Also it does not keep track of where you were. I have to start at the beginning of my playlist and push shuffle every time and it always starts with the same few songs. So it's not random like it should be and then I have to restart it so I'm listening to the same songs over and over and over and that means on a playlist with 1100 songs. Editing playlists is very difficult as well. If I click thumbs down google play music would remove it from the playlist. Not this one. Many other issues. Weird we were forced to this app..JulzzzzzzjoVersion: 4.07

Can't customize anythingAlot of the recommended stations are just some main stream popular artist I never listen too. Let me add my own playlist or artist to my main menue play lists. Let me add or move wdgests around. And for crying out loud all the playlist have the same songs... Like if I click on a dubstep song or something why put something non related to dubstep there? Same with Nightcore or electro music.. let me make my experience with this app better by allowing me to change and move things around. I don't even scroll down because it's all garbage that I'll never click on. It's so sad that this app just get worse and worse. Now you added that song video thing when the old one worked perfectly fine. Now It randomly switches to video even if I selected song. I had a grate experience with this app for like 3 years but it's just getting worse and worse over that time.Killershadow115Version: 3.25

SO AGGRAVATING!!I downloaded the app and it very graciously gave me 2 weeks premium for free. I could download music and listen to it offline and it was add free. I was building up my playlist and towards the end of the 2 weeks I had about 50 songs downloaded and in my playlist. The end of the two weeks finally came and premium was gone. Here comes the problem. All my downloads were gone, you can only access them if u have premium. I was alright with that because I still had my playlist and could always use data. I go into my playlist and shuffle, the first song had an add. It was expected, but as I continued on I found that there is an add at the beginning AND end of EVERY song. There is an option to skip after 5 seconds but I don’t want to be pulling my phone out every few minutes to skip an add. THERE IS NO WAY YOU CAN ENJOY THIS WITHOUT HAVING TO BUY PREMIUM. Thank you for reading my rant on why you shouldn’t download this app. Have a great day!.SometimesFishVersion: 3.29

Great Concept - Terrible ExecutionI honestly had high hopes for this app, but in the end it was just a major let down. The music selection is great, but everything else about the app is there to make sure you can never actually listen to the music. Most songs will stop after 10-30 seconds and restarting the app won’t fix this problem. It will happen often, randomly, and unpredictably. Also, one you pause a song and leave the app it loses it’s memory. So let’s say your on a road trip and stopped to get gas, when you get back in the car you essentially have to restart the entire playlist you were just on. Individually these problems aren’t terrible, but combined it is the absolute worst. Which is really upsetting considering the content on here is actually amazing. Overall, only use this app if you’re at home and don’t mind consistently trouble shooting. Not an app for on the go people with busy lives..Minorly DisgruntledVersion: 3.35

Dude WahtI really enjoyed this app. . . Up until recently. See, with the past few updates, it getting harder and harder to find the music I like. It recommends different versions of a song I like, but I don’t want different versions, I just want to listen to the song the way I like it. Be it faster tempo or otherwise. Also, first page I see when I enter the app now offers less of the things I’m interested in. While my favorite songs are cramped in a corner all together, a bunch of things I don’t care about take up the entire screen. I don’t want to listen to ‘New Releases’ or ‘Hottest Country Albums’ because that’s NOT WHAT I LIKE. The music I want is shoved in a corner under ‘your favorites’. SURE, those are TOTALLY my favorites and not just DIFFERENT THINGS ENTIRELY. I don’t even know what half of the stuff recommended to me are! I had high hopes for these few big updates, but all I see is failure to pander towards the audience. Please, staff. I know there is a low chance of someone reading this, especially since it’s a negative review. Please give me back the app that I loved! Instead of just calling random music you’ve thrown at me ‘personalized’, just go back to the way you were. This isn’t difficult. All you have to do is take away the new bad stuff, and replace it with the old good stuff. Thank you. Sincerely, An unhappy customer.LaurenTheLawVersion: 2.37

Downloads are a painA decent app for music if you live and work in an area with good signal. I rely on downloads and the download feature in this is a mess. Switching from one phone to another isn’t as seamless as it should be and you have to go and download each song individually as it come across your playlist. Can get time consuming and irritating. There is no way to download your entire music library at once. Only “liked” songs and playlists. And even then my liked songs won’t download at once. It gets stuck and the majority of the songs are left waiting to download. Checked all my WiFi settings and allowed space and it’s fine. Apple Music and google play music were the better apps by far. I have had this app on a Note 10 and now an iPhone 11 Pro and it’s the same issue across the different systems and slightly worse for apple..RettopMKVersion: 4.07

Just falls shortThis app has a lot of potential and I’m not sure who decided to have it work the way it does but very simple things this app doesn’t offer is holding it back so much. For instance if I click add song to queue it makes so much more sense to add said song to a new list that starts after the current song playing not at the end of the shuffled playlist which can have hundreds of songs in it. Adding to a queue means you want to listen to it next or at the least soon. And why for the love of god is it almost the end of 2020 and this app doesn’t support the ability to remember the shuffle and replay settings when you come back to the app. I mean such simple things like this are littered through the app and are holding what has potential to be the best music streaming app back from the top. TL:DR Fire whoever your app dev is cause they are trash..Kcchiefn420Version: 4.02

Saved items keep don’t update automaticallyPlease, if I have a playlist synced in “saved items” it supposed to update (download automatically) all the new tunes which I put on the same name “online” playlist, but it never uptade itself, the only way is deleting the playlist (in saved offline) and download all the way AGAIN to get sometimes just 3 new tunes I must to download like 3 hundreds tunes in order to keeps up-to-date my offline same name synced playlist. I’m thinking to cancel my subscription only because this, it already bugging me a lot. Second thing the music VIDEOS in a playlist synced to play offline some of them just play the music sound, if I created a Music VIDEOS playlist it’s supposed to play ONLY VIDEOS in all of musics which i put on it, not just a few aleatory (p.s: off course I added the video option when I did the prior search). TKS.Go MArkVersion: 3.33.7

Stoped working the sameWhen I first downloaded the app I loved it because I could make my own playlists and it was always recommending me new music and artist and was always up to date when artist released new music, however I’ve had the app for a couple of years and I noticed that it started to say “song unavailable” and at first it was a couple of songs and I thought it got removed because some were songs I Hadn’t listened to in a while, however today I go on the app to listen to music and over half of my playlist with songs says song unavailable and when I tried to remove it and re- add the song it wouldn’t allow me to do so. I’m sad because I love this app, but I heard it happened to people with a premium account as well, so unfortunately I have to find another app to listen to music on in the meantime. Please fix this!.Sanaya1201Version: 3.75

No new songs, not worth the money for membershipNo good song recommendations, all it does is play your like songs over and over, and then finally when you get a new song it usually not a good one some weird type of stuff that just isn’t worth the membership, and to top it off you shouldn’t need to pay to have music in the back ground I should be able to have my phone off without a membership, honestly if they did that it would probably bring in a lot more people so that’s an idea and if no one likes it to bad this is an honest review and this is only my opinion not anyone else’s but it’s not a good music app, unless you have money, and even then it’s challenging to find new and good songs, which is just a pure disappointment., edit: changed from 3 star to 1 star app is to frustrating, this is just ridiculous if I could would give a .5 star if possible.Exe error 666Version: 3.69

Not user friendly or reliableWe use music in our kids rooms at night to help them sleep and muffle the household sounds. We loved google play. Unfortunately this program has been less than reliable or easy to use. It isn’t compatible with many older devices, so we were forced to upgrade the phones that sit on a shelf and play music. Stupid. The app stops playing randomly through the night. I have to restart the music, which is on repeat, but still stops. Its only played through 4-5 times since we were forced to switch. The repeat button is only available when the phone is in landscape, so when music cuts off i have to take the phone off the speaker, find repeat, then put it back all without waking a sleeping child. Not fun at 2am. These problems need to be fixed asap. Absolutely crap..AtheimumVersion: 4.07

Barely usable on iphone 8 running latest OSThis is the only music service i use but it’s honestly a shame at how bad it is. on my iphone 8 it is just miserably slow. if i want to hit next song, i’ll go and open the app and it’s still on the screen from 5 songs ago. i have to then wait for it to load to hit next. also you’ll get to use the media buttons on the lock screen like 20 percent of the time. same thing is you swipe up, good luck using media buttons to pause already playing music. lastly i absolutely hate its integration with my google home. again you’re stuck with the slowness of the app to get next or pause. now it’s even worse, if i want to change the playlist from my phone, i’ll go ahead and open the app which pauses the music...just from opening the app. the only fix is to hard close the app, reopen and reconnect to the home..DigitaldeleteVersion: 3.81

MoneyI like how it functions but not how you need to pay for everything like listening to it while it’s closed.IsrapheVersion: 2.35

Deleting this app after 5 minA music app that stops the music as soon as you close the app??? Unless you pay $160/year! What’s the point and why do I need a second YouTube app if they both do the same thing? No thanks!.Paddle19Version: 2.55

MESS!The library and preferences from Google Play Music do not transfer to YouTube Music. Instead of sticking with Google Play Music or just rebranding the service, Google decided to go for the messiest transition in their history.._ilovetuesdaysVersion: 2.35

Annoyingly money hungryAsks you to go for premium every time u open the app.even if u have a song playing and come back to it after 30 secs ..Jazz AviationVersion: 2.55

WasteIs this even different from YouTube at all besides the fact it’s JUST music. Like if I wanted to listen to music and need to keep my phone on I’d just open it in YouTube..DaBirbVersion: 2.55

DisgustingI am appalled by this business model. There are already well established services and apps. This brings nothing new. It actually lacks everything that makes a streaming app good. If you want the stuff that makes it better you actually have to pay and you still get a subpar app. TLDR Google is making you pay way too much for something you can find in other apps for much less moolah...and it still sucks....D3rp$0nVersion: 2.37

Too CostlyToo much $$$ to make this app functional.Original OracleVersion: 2.55

Disappointing TransitionWas forced to transfer to YouTube Music from Google Play and I hate this new app. The interface is totally chaotic — it’s difficult to narrow down navigation and it’s too stimulating, even with the black background. I don’t like how other users personal playlists are mixed with YT Music’s playlists, and I don’t like how my own playlists are mixed with premades. I also don’t care for the videos. If I wanted to watch something, I’d go to YouTube... I don’t need the prompt to watch. I also just spent 10 minutes reorganizing a personal playlist by artist’s name and when I exited, it completely reset. Waste of my time. Even the web-interface sucks. You can’t sort your playlists by title, artist, etc. I liked how Google Play had genres, moods, decades sorted — this new way has no organization and less channels. I pay $15 a month for my family to use this app — it certainly doesn’t feel like it comes from Google..Nessa.eveVersion: 4.07

HorribleI absolutely hate this app. Can’t believe Google is taking away Play. And I’m paying for Premium, too. Playlists are confusing, “moods” is very limited and there is no “activity” filter. The other day I was listening to kids music with my young children and next on the playlist was Drake... ?! Hey Google, get your algorithm right..Alcd57Version: 4.03

Not goodFirst thing that’s super upsetting is I have to keep my phone unlocked to listen to music. You guys should fix it up like the other apps and make it more accessible when locked. Also the video idea is cool but it kills my data. The app has the potential to be the best music app because the music algorithm they set for you is better than Spotify but there’s all these little obstacles that make it difficult to use..L5v5nVersion: 4.02

Not as advertisedMight be good if you want to pay the monthly premium, but free version you device has to be on and in the app in order to work. Drains battery quick and turns off unless you have premium package. Zero stars from me I’d rather have the google play music back..Merlin963Version: 4.02

Don’t downloadThis app is great if you like being screwed over. This is not a good deal. I can’t access music I’ve downloaded if I move off of the app unless I give google my money. NO THANKS. I’ll use a different service. Google is rich enough why should I pay them to listen to my music..GooglesrippinguoffVersion: 3.88

Beta versionSo many things missing. Update. So many things still missing or just not working. Maybe an Alpha version after all..DJ MalloyVersion: 3.79

Google play transitionThe transition from google play to youtube music is just abysmal. There is no option to purchase individual songs or albums like before. You can only stream music, which you can’t even turn your screen off for unless you pay for premium. This is youtube’s bad take on spotify and I would not recommend it at all. If you want to stream music for free or as a subscription, apple music and spotify are far superior options. I have spent hundreds of dollars building a library on google play and I hate to see that I can no longer expand said library because of this transition. I will be switching to spotify because I am left with no other option..No longer a tinder userVersion: 3.79

BTS DESERVE BETTERFirst of all it’s already a bad app because you literally can’t do anything until you pay and plus they are snakes who took away almost 100 million views from ON by bts I hate the app even more now.ArmyOnVersion: 3.53

So much worse than Google PlayThe most frustrating thing is that it never remembers the song I left off at and then I have to navigate a 200 song playlist to figure out where I was. This is made worse if you shuffle a playlist. For the love of god please track the song position in iPhone storage so it can resume where I left off..MikewoloVersion: 4.07

HoribbleI downloaded this app and sighned in then it started saying sighn in error. I tried closing it then deleting it and re downloading it and it still didn’t work this app is a pice of crap.Aly170Version: 4.05

Disappointing!I thought you’d be able to finally listen to music with your phone off without it closing but if you want to do that, gotta buy premium. extremely disappointing.Mama RavVersion: 4.05

Sucks have to pay to listen in background bruhJust download Spotify.DieyokunVersion: 4.05

Forced outI used google play music for many years and found it better than Spotify. Now I’m being forced into an incomplete app which I’ve seen ignores your preferences and recommend garbage. No thanks, I can turn on the radio for that. Because of the discontinuation of google play music, I will no longer be subscribing. GG.GdeyjvcdgjvcfhbbVersion: 4.02

Feature starvedI'm on the YouTube Premium family subscription and this app needs to catch up with many useful Google Play Music features that I'm used to. Also misses downloading latest Library additions. Misses Show All Albums for some artists. Could use offload download/ playback on Apple Watch without the phone. Shuffling and randomization algorithm is far inferior to Google Play Music. Some songs that I had on Google Play Music playlists simply fail to load offline on YouTube Music. The list goes on... I've considered switching to Apple Music several times but I much rather this app getting right..Sy_Version: 4.02

Forced to downgrade from GPMWhat a step backwards in having to move to this app from google play. The same functionality does not exist and I don’t understand why there was a forced move to an unfinished app. Worst part of all, I hate that you can’t change the background colour. Black background with white text is so hard on the eyes!!.Stephanie_M_123Version: 4.02

Limited on Apple WatchContrary to the iOS version, it is severely limited on Apple Watch. At the moment (Oct 20, 2020), you cannot listen to your purchased library without going premium. This is simply unacceptable. I am not interested in Streaming app as I have bought my music collection already..Aemilius PaulusVersion: 3.88

Your radios always play the same songs!Can you please leave Google Play Music alone? When I choose a radio on YouTube Music, it always gives me the same songs in the same order 🤦🏾‍♀️ If I wanted a playlist, I would have done it myself. And everything it’s so complicated, compared to Google Play Music. Gosh I hate this app 🙄.EvXYaoCatVersion: 3.88

Offline mode is terribleIt doesn’t even let you search the alng or artist you want to lisen to. You have to go trough alll of your songs to find it. It is fat from eing convenient lol Do not buy it, not worth it. Google play music was muuuch better..TûpueVersion: 3.88

Ads play when I listen to my paid contentI migrated from google play music to YouTube music, as the google apps kept notifying me to do. It moved over all of the songs that I purchased through google play music. First time I play one of my paid for/purchased songs...it makes me watch a YouTube ad. :|.ScatoclysmVersion: 3.88

Subscription required to stream to Chromecast audio devicesUnlike Google Play music, YouTube Music pushes subscriptions even more and requires them to stream to Chromecast Audio devices. Also no easy way to maintain your own music library. The constant upsells to premium are a real turnoff as well..MmmandelVersion: 3.81.3

Poor replacement for Google MusicRecently migrated my Google Music library, including my own uploaded library and have been very disappointed. Guess I have been spoiled by Google Music. What I really miss: - Every time I open the app, I have to start over to select what I want to play because the app doesn’t remember last position/ track played. Especially frustrating with my own library. - None of the queued tracks are listed or played in order of the track within the album, especially in playlists. Tracks are simply jumbled together in seemingly random order. - Same goes if trying to add an album to a playlist. tracks are simply reordered seemingly at random - Limited ability to sort onscreen. Seems to be simply alphabetical only. Needs to be able to sort by album while keeping tracks in track order. - lastly, most definitely wouldn’t pay a penny for this app, definitely not premium just to play my own tracks or the ability to play in the background. It’s pretty evident how far Google has gone from their principle, since removed, “Don’t be evil”. This app is simply frustrating enough to be considered evilly user-unfriendly..^Phlebas^Version: 3.79

Money HungryIt’s not good at all, you could just use regular YouTube. You have to pay to play music screen off which is ridiculous..Thx ghdjVersion: 3.75

Pay to listen to own music offline?!?I have to pay to listen to my own purchased music library for offline listening (download music)? Play Music is way better..CuestromVersion: 3.65

Same complaint as everybody elseIf you’re using the free addition, the music stops playing once you put your phone to rest... what?? It’s literally just a second YouTube app. Waste of space..ImaLiarLmaoVersion: 3.49

MONEYThis is proof that google has been bought out by EA.Ojy86tVersion: 2.57

Terrible replacement for Google Play Music. Get something elseThe interface is clunky. It refuses to download songs when I press the download button. The worst part is you have to pay for the premium subscription to play music with your phone locked. I haven’t put much time into the app because that is a deal breaker. It’s finally time to hop on Spotify or Apple Music, not this..Z3row0rmVersion: 3.79

LMAOAOAI was excited to finally see that I could literally listen to all the music on YouTube that I can’t find on Spotify until I read that u have to buy the premium version for background playing. Lolol what a joke..FuzzyFuz097Version: 2.55

EhYeah, nice that it’s free but it’s even worse than spotify with the premium features. isn’t the point of a music app to listen while the phone’s locked??.Blebb3507Version: 2.35

Hate itThe song keeps turning off and it looks like a bug glitch and it turns off when i turn off my ipad or go to home screen, i hate it.AfhashgeeseVersion: 4.22

GarbageCan’t listen to music I previously purchased on Google Play ad free..TalamaurVersion: 4.21

WHY YT PREMIUM?This is a really good app tbh but I just don’t like how you got to pay to even listen to music in the background! WHY?!.Seana6123Version: 4.16

Ridiculously LimitedThis app is ridiculous. You can’t listen to music while in another app... Spotify can do this. SoundCloud can do this. EVERYONE ALLOWS THA BUT YOUTUBE MUSIC. Premium isn’t worth BASIC features EVERY OTHER SERVICE HAS! Music library is limited and the liked songs includes liked music videos, which umm... no. One star.Catalyst-Canadian-0079Version: 4.16

Worst music app in all historyWas forced to move from Google music which was terrific to this horrible horrible app, a bunch of music is missing and my thumbs up playlist is now mostly videos from YouTube, rendering it useless in my car, I HATE THIS APP SO MUCH! Will be forced to cancel my family subscription that I have had for years and years which is unfortunate but because of this app I never listen to music anymore it’s just the worst. For instance I’ve been enjoying an album lately and want to listen to it, each time I want to listen I have to search for it, which the search prompt doesn’t prompt for only prompts for music videos that are similar, so I have to type in the whole search string, then have to filter past all the videos, then click about 4 more clicks to get to the album I want to listen to, I have to do this each and every time I use the app. Also forget about using this in the car with CarPlay, just impossible. I honestly cannot believe they made us go from Google Play Music to this horrible app. Google will be losing $18 a month from me which isn’t much but maybe if thousands more people quit maybe they will get the hint that mixing videos with music sucks and is the wrong thing to do..JamieedwardsVersion: 4.16

An incredibly stupid appI mean it, for one thing with the old Google Play Music when you looked for a artist it would also show similar artists, also if I want to watch music videos....well I can jut want them on the regular YouTube.....thank god for Spotify which is 100% better than this stupid YouTube Music....also why should I pay $12 for YouTube & YouTube music when I don’t use YouTube Music....you should give us a lower price for us who don’t use YouTube music.....as I say, thank god we have Spotify as an alternative (where they have similar artists to artists you search or download, unlike YouTube Music).Ash c aVersion: 4.07

I can’t close the app and listen to musicWhat’s the point of making a music app if it’s the same as YouTube?.Elijah.S_123Version: 2.69

GarbageDoesn’t allow to play music when app is in the background.SP-invest-BRVersion: 4.02

Free version uselessCan’t listen to music in lock screen or while using other apps (e.g., texting, browsing internet). Not a radio app like its predecessor. Purely a video app. Can’t just listen to music while making dinner (recipes in other app) or working out (use of timer app req). Basically in order to do less (listen not watch), you have to pay more. This makes me so sad..T!!?!!Version: 4.13

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