YouTube Music Customer ServiceGoogle LLC

YouTube Music Customer Service

Connecting you to the world of music:
● More than 70 million official songs
● Music content including live performances, covers, remixes and music content you can’t find elsewhere
● Thousands of curated playlist across many genres and activities

Get personalized music, perfect for every moment:
● Personalized playlists and Mixes
● Activity mixes made for you
● Create playlists with song suggestions or collaborate with other music fans to create the perfect playlist
● Neatly organized Library to see all of your liked and added songs, playlists you created, and artists you subscribed to

Stay on top of the trend and discover new music:
● Check out new releases
● Discover music based genres (Hip Hop, Pop, Country, Dance & Electronic, Blues, Indie & Alternative, Jazz, Kpop, Latin, Rock, and more)
● Discover music based mood (Chill, Feel Good, Energy Booster, Sleep, Focus, Romance, Workout, Commute, Party)
● Explore top charts from all over the world

Enhanced your listening experience with unique features:
● Song lyrics so you can sing along to your favorites
● Upload songs from your devices so you can enjoy them in one place with YouTube Music
● Listen on your phone, desktop, smart speaker, smart TV, car, smart watch and within your favorite apps.
● Compatible with Google Maps, Waze, Google Assistant, and more.

Upgrade to Music Premium to enjoy:
● Listen ad-free
● Play music in the background
● Switch seamlessly between audio and video, only with YouTube Music

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If you subscribe via iTunes:

Payment will be charged to iTunes Account at confirmation of purchase. Subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period. Accounts will be charged for renewal within 24 hours prior to the end of the current period at the rate of the selected plan. Subscriptions and auto-renewal may be managed by going to Account Settings after purchase.

Monthly price: $12.99 USD / $12.99 CAD / $15.99 AUD / $16.99 NZD / £12.99 / €12.99 / $129 pesos MXN / ₩11,500 / 129 kr NOK / 129 kr SEK / 129 kr DKK / 229 ₽ / $3.99 USD (AR) / ₹129.00 IN / R79.99 ZA / $7.99 USD (CR, EC, DO, UY, VE, GT, BO, HN, SV, PY, NI, PA) / 25.99 zł / RON28.99 / 199.00 Kč / Ft1,990.00 / lev11.99 / €7.99 (SK, SI) / €8.99 (GR, MT, CY, LT, LV, EE) / $8.99 (MK) / 17.99 Turkish Lira (TR) / kn79.99 (HR) / $14.87 (IS) / ₪29.90 (IL) / dh27.99 (AE) / $6.99 (QA) / $6.49 (BH, KW, OM, LB) / RP65,000 (ID) / NT$190.00 (TW) / ฿169.00 (TH) / ₱169.00 (PH) / $78.00 (HK) / RM 19.90 (MY) / $12.98 (SG) / USD$7.99 (VE) / ₦1,200.00 (NG) / $12.99 (TC) / USD$7.99 (BY) / £64.99 (EG) /US$7.99 ( BM, KY) / €12.99 (GF, GP, NC)

YouTube paid service terms: https://www.youtube.com/t/terms_paidservice
Privacy policy: https://www.google.com/policies/privacy

In-App Purchases
1. YouTube Premium $15.99
2. YouTube Music Premium $12.99

YouTube Music App Comments & Reviews

YouTube Music Positive Reviews

Forget previous review...I love this appUpdate: I figured I’d leave the prior review there to show how stupid I am... just don’t touch the screen so hard and those songs will move all over the place with incredible ease. I figured it out by accident.... moron moment over... love this app now more than ever... love love love Look, I love this service because it has literally every song/cover/live version etc. of everything.... however, I spend all day making these playlists that I cannot rearrange!!!!! I click edit, the equal sign (I don’t know what else to call it) appears on the left and I have to touch that thing like 87 times before I can get it just right so the stupid menu doesn’t come up instead. I HATE IT. It is literally so frustrating it makes me not even want to use the app. I’ve had to resort to deleting things that I want to be at the end of the playlist and then adding them again just to get them to where I want. Please please please fix this or make it easier or bigger or something. It’s literally a crapshoot on whether I can touch it just right so I can pull it up or down in the playlist. I can’t be the only one this annoys. That would shock me to the core.....Version: 3.53

Neat app, but a few improvements could be useful.I give this four stars because it’s an amazing app, and I’ve been using it on my Lenovo / Google Home smart clock to fall asleep. As well as I like it, there are a few things that I would like to be added. For one, when I ask it to play a certain person or music company that I like, for example Waterflame, or Danimal Cannon, I want it to just play those songs. I’m tired of skipping songs to the point where I can’t even skip anything without a membership. Second of all, stop flooding your ads with membership advertisements! It’s annoying to me because imagine hearing after every single song: “Buy our membership!” And I would also like the option to not play certain songs, because after a while it plays lo-fi music or old school hip-hop, but I don’t want that to happen. Again, this is a great app, but these things are something that could be considered in the future. I look forward to using this more..Version: 4.21

Missing Google play musicIn all honesty I switched over to this app with a really open mind because I figured it would work about the same as Google play music. But I've been disappointed in certain functions. I mostly listen to my music while I'm driving so the download-only feature is really important. On Google, you could toggle your downloads on and off and then sort by artist if you wanted. I've noticed on this app that if you want to listen to downloads you can either choose one individual album or you can shuffle all of your songs. This is frustrating to me. The other thing I'm not thrilled about is the really bad lag when I skip a song or two. And this is still if I'm only listening to my downloaded music so there is no reason for the app to act like it's buffering or whatever the problem is here?? I really wanted to like this app. I did. But it's got some pretty major issues and they had a long time to sort this out before making everyone switch over..Version: 3.85

One “tiny” complaintOk, so this app is great if you just wanna listen to music, which I like to do. So I opened the app, and it asked my if I wanted to start my free trial. I said no, because I wanted to save it. Then I exited the app because I didn’t want to use it yet. So that happened yesterday, and when I went on the app today, it said my free trial was ending soon. I checked if I had Premium, and apparently I did. Why did it give me Premium? I didn’t want to use the free trial yet. When I had YT Music on my old iPad, it let me choose when I wanted to use the free trail. And the “Try Premium today” thing doesn’t have a exit button. The only thing you can do is press the button, or exit the app. Apparently both result in YT Premium now, so either it’s a glitch, or on purpose. Anyway, beside this wall of one complaint, the app is pretty good. I like how you can shuffle the playlist and it recommends you more songs. Well, have a good day..Version: 3.85

Content winner, though lacking some polish and featuresHands down, the most music of any service. If it's a song that was recorded by humans it's probably in here. And will at some point come across your station. End of the day that's what matters most to me for a music service. Exposure to content. That said, the app is missing a few minor convenience features present in other similar services. My biggest peeve, no Windows PC music only mode. I listen to music a lot at work and would prefer not to eat bandwidth for videos I'm not watching. While in power the app has no option to keep the screen on meaning I have to unlock my phone to thumb a song down while driving. And the most minor, no way to thumb down a song that's not currently playing, gotta stop playing the current track, start playing the other one, then thumb it down. Also, why no access to comments?.Version: 2.19

This app is great butIt could be better the “my mixtape” is just music that i went out of my way to find it music i have in my likes or downloads rarely is there new music in there that i haven't heard, along with that if my mixtape is supposed to be songs that i like and etc then don’t play different music at different times, in the morning it plays different music than in the afternoon and night which is okay but i like to hear everything and my morning music is the same as my night time and my afternoon music. Along with the play more music for me, if the new discover playlist or whatever it’s called is supposed to help me find new music it would be nice to make it more accurate I've never liked a song that played in that playlist and it’s not even the type of music i listen to and i’ll listen to anything. also it needs to be updated all the time not every Wednesday..Version: 3.63

Why Did You Remove The Feature That Allowed Us To Find Remixes From The “More” Button?(Updated On Exp) Starting to love this new look actually. I can see the songs I enjoy replaying come up well at the top section. What was great before was tapping a track that I’ll enjoy, and wondering - what would some remixes/covered/related tracks sound like. The older “more” button or what the current “i”/“Information” button had previously done this. It was awesome! I was hooked. I could find so many great songs from other artists/DJs and so on by finding a great hit, then tapping those buttons. Now those features aren’t to be found. I don’t feel confident paying because I can get the same great hits/music from streaming services that I’ve never tried before. I was a student for all the time I’ve used it (1.5 years) as well - so I really do love the app! It’s harsh pressing the info button and seeing nothing..Version: 2.33

So much bufferingI mostly listen to music while I’m working in the morning, I like to use the app because it does help discover music I would potentially like. My main issue with the app is every time I take out an AirPod to interact with another person it pauses my music and almost never picks back up. It try’s to buffer back where I was but I usually have to start the song over or just skip it. It’s rather annoying especially when it’s a podcast or a longer music playlist. Just seems like a big flaw that it can’t pick up where I left off, especially when I usually put my AirPod back in within a minute or two of taking it out. The only other issue is it plays a lot of repeat songs, mostly they’re songs that I’ve liked but I don’t discover new music by listening to the same stuff...Version: 3.15

You tube musicIt is awesome to pick out songs that take me back to the high school days of the seventies star. Football player and rock guitar was progressing rapidly into the mind blowing riffs we rock and rollers know and love I have many of the best guitar in the world in my head thanks to you tube music I can tell the guitar hero from the first phrase of there guitar I’m 60 now and the music of today well I know they are artists and all they never be a Eddie or Alex or jimi h jimmy thanks to you tube music they will live in my world forever long live classic rock thank you Eddie who is Van Halen and Alex you should all know in my opinion the greatest guitar player ever who he is you tube music keeps these guys will captivate-generations to come thx Tom c.Version: 3.09.3

It’s okUsing this app since it’s replacing google play. I don’t like that it takes forever to connect to my Bluetooth it seems to always have a lag and the music buffers in the beginning too. I never experienced this with google play. Maybe the music videos are still loading in the background even though it’s on “music only” mode. I also really dislike that my music never picks up where it left off when I’m done. I have to manually go and search for my song every time I restart my car or anytime I come back to the app really. I’ve tried not closing the app on my home screen but it didn’t male a difference. Sometimes my playlists can get long and searching for a song toward the middle is annoying. I do like that I can find any song that’s on YT on here though, sometimes google play would not offer songs YT music has offered..Version: 3.83

Love it.. exceptLove everything about this app... except I’ve not been able to create a “new play list”, since I’ve had this account. Ever time I try, it says, “there was a problem with the server [400]“. I’ve updated regularly, and have asked You Tube for a resolution more than once. NO ONE EVERY REPLIES !! I’d also like to be able to go back to the exact “app generated” playlist that I’ve been listening to for the past few days, after trying a different lineup. If I search for something new or tap on another song outside of the present list that I’ve been listening to. I can never return to the exact same lineup. Even if I go to “history”. The app always generates a different lineup of songs that’s compromised of some of the songs I’ve been listening to, but not the exact list..Version: 4.07

MehI love the amount of music available! I came from google play music so this was great! My quips though and I hope these are changes that come along: my library doesn’t give me the ability to choose a letter and then get taken to that area, I literally have to scroll to let’s say the H’s... which wouldn’t be bad if I didn’t have over 3000 songs in my library. You can’t change the song when your phone is locked, you have to go into the app to do that and pause it. Also when you go to an artist’s page and click a song by them, it doesn’t just play their next top song it goes to a different artist that is similar and starts playing a song by them. And every time I remove a song from my que, the app forces you back to the top of the list and then you have to scroll back down to where you were..Version: 3.79

Could be betterThis is a good app yes but I would love if I could just listen to music in the background of playing games or reading, I don’t mind ads but if people should download this app it’s probably because they want to listen to any of there favorite songs on here while doing something they shouldn’t have to get a preview or buy a membership just to listen to music in the background they should automatically have it as soon as they get it. I understand if you use the money to help the app but maybe change the listen to music in the background to no unlimited skips but like I said in the beginning it’s a good app it really is I like that I could listen to songs I can’t play on other apps but yeah great app just that’s what I feel like should change. :).Version: 4.31

Good Google Play music transfer, other things to improveI’m super happy they finally allowed the transfer of our Google Play music playlists, but using this as my main music app is going to need a few improvements if I’m being honest. First, the app can be glitchy when loading info the current song playing, and sometimes I have to close the app fully to get it to work. Secondly, if you are going to have a feature of having lyrics built into the app, please update it to where you know any song made within the last 30-40 years at the minimum will load no matter the genre or artist, no matter how popular or not the song is (in it’s current state it feels like a beta rather than a fully released music app.) I enjoy it overall but am looking forward to improvements moving forward..Version: 3.73

Okay but missing some key features.I really like the app but there are two things that I truly miss from the Google Play App. Number one being the option of scrolling through the alphabet on the right side in order to find a song in my library faster. I used this scrolling feature so much it was easy to scroll through songs. Also, whenever I do scroll through my library, it would lag and take a while to load my library. It’s understandable since I have a big library, but Google Play didn’t give me that issue. Another thing I really miss is the sleep option. I would love to listen to music to fall asleep to, but I don’t have the option to have the app automatically stop like Google Play did. Fixing these issues would make me give the app a 5 star..Version: 4.17

I’m disappointedI’m very disappointed because this was going to be my favorite music app. I was going to delete all of my other ones but something happened (I guess it upgraded on its own or something) and deleted all of my downloads and said that if I want to download in music I have to have a premium subscription. I will go to listen to my music and then I want to listen to it while my phones not completely onward just like a black screen or ask out of that app and go to a different app I’m still listening music but it won’t let me anymore. It was great up until the part where I can no longer listen to anything unless I’m on the app. This app is great if you want to listen to it for a couple of weeks and then have to pay for it but other than that I would not recommend!.Version: 4.22

The revamp changes everything.This is a great app, has the absolute biggest library(YouTube), option for video and all of this is just the early access version! Very excited to see what the future updates bring with them. Few complaints are: Remove the swipe to delete from playlists, or make it harder to trigger, like requiring a double swipe. This was an issue in GPM, still an issue here. Also add shuffle and repeat buttons on the play screen and the ability to add whole albums to playlists. Other than that, keep up the good work and keep expanding the official library, as it’s missing big albums like Stoney by post Malone and 4 your eyes only by J Cole and so on..Version: 2.31

Good app but bugs with last updatesHands down, this app has the most music. Nice to be able to listen to lesser known artists, covers, live performances, etc. Editing and sharing playlists on the app is really easy. One peeve of mine is that it has an option to download songs, but if you are out and have no cell service - you can’t open “library” to access “downloads” without needing internet - they should have an icon for “downloads” separate from “library” that opens right away without internet. Since the last update - it’s hit/miss with the app staying on. Before, you could lock your phone and the music would still play. Now it feels like you have to remember to trigger/wake the app to keep it on..Version: 3.09.3

Giving it four stars will change if app changes this.I want the app to change the premium version I want the app to where I’m able to play it off the app it’s frustrating cause I wanna do other things and if I turn my phone off then woop the music turns off I don’t like it at all and u ask for a lot of money when using the premium since that I never bought it It would be fine if u could let us listen off the app that way we could do other things on our phones it’s fine if u add ads skip turns or something but u need to a least let us listen off the app that’s all and I will change this rating to a five star when that is fixed anyway I hope u get this and change it have a nice day....Version: 3.05.3

One thing...So I really like this app because it almost reads your mind with the songs you want to listen to and I like that it gives you the option to watch the music video that goes with the song. The thing is (and I’ve seen complaints about this in other reviews), when you first get the app it asks it you want a free trial for premium. A lot of apps do this so I wasn’t too surprised but anyway I didn’t want to use mine, or at least not yet. So i just pressed the little “x” so I could go on without the trial but when I opened the app like a minute later it told me that I was currently in the free trial even though I’m 100% sure that I pressed the “x.” So ya, that’s pretty much my only complaint. Otherwise it’s a great app. Thanks for reading!.Version: 3.88

Good but...Been using the plataform for almost a year. It’s good but could have some improvements. Some of the songs are not recorded at the same volume so that creates a fluctuation when listening causing you to constantly adjust the volume. Second there’s no way (or at least I haven’t found it) to arrange the downloaded music into files in order to listen “offline”. Because you can have files, but they won’t play unless you are online. Offline you can arrange the songs in a “play next” but it won’t stay like that when you close the app. I would appreciate if someone tells me how to do this. Because I would like to have a “working out” file or “reading” file to listen offline..Version: 3.88

I like the App, but...I often cast music from the App on my Sony TV. Whenever it is connected to the TV, overall App behavior becomes different, here are few examples: 1) When I play from my downloaded list, it does not follow the list itself. Depending on what song I select to play from the downloaded list, the queue becomes random with songs which is not in sync / order with my list 2) Moving a song up / down in the list also doesn’t work well, if I try to drag a song from one position to another, and I hold down for longer than 2-3 seconds, the drag auto releases, and scrolls back to where I originally started the drag from 3) Switching between Song / Video on the top bar is very slow, and sometimes reverses my choice, I have also seen a song being paused when attempting to switch to/from Song / Video Besides this or when just using the App without being connected to the TV, it works great, just wish the integration was smoother for my particular scenario Using iPhone 11 Pro and have auto-update on for Apps, and the TV is brand new Sony, so everything is relatively up to date on my side.Version: 3.71

Issue with Bluetooth PerformanceSo overall the app works quite well, but there is a small bug when trying to play over Bluetooth or with Apple CarPlay. When selecting a song, the song title and artist shows, but the album doesn’t come up. The album title only displays if you change to the next song. Also, if you decide to start a song over, the song length will not reset, so if you start a 4 minute song over at the 3 minute mark, the clock will continue rolling, so you could be displaying 6 minutes of song time for a 4-minute song. These are obviously not issues affecting playback, but it’s enough for my OCD-self to notice. Should be an easy enough fix to implement..Version: 4.04

Great app but room for improvementI love music and listen to it most everywhere I am that I can and your music library far surpasses any I’ve seen! I wish there were a few improvements that I’ve also heard others mention and those are being able to remove a song from the music que without having to wait till it plays and wish there was a way to indicate some artists I can’t stand so they don’t sneak in amongst my jam! I also wish the app was visible on the lock screen when I’m connected to my system via WiFi the way it is when I’m connected via Bluetooth, why is there a difference on how it functions? A few tweaks by listening to your users and it would be the perfect music app!.Version: 2.25

Missing albumsThe app is okay. I transferred all my music over from google play and I expected a better experience which was met half way. While it has its benefits there are a lot of down sides. Some artist pages are literally missing albums. For example Steven universe which has some of season one album in its top song list but you can’t find the album anywhere on their page. I also have another album from Steven universe which also isn’t on the artist page and when you click -go to artist- it takes to to the same page where the album literally does not exist. Another problem I have is I get notifications of artists that I have not subscribed to. I can get notified of their new songs but not the ones that I am subscribed to..Version: 3.79

2 complaints1.) I am tired of my music player always swiping down automatically without me swiping down and interrupting or changing my music as I’m skimming through songs. This has been doing this for over a year since I had my iPhone 6. I thought it was my phone but this is an annoying bug that needs to be fixed. 2.) I also noticed that when I’m scrolling though a list of songs that it lags and freezes which is very annoying considering I’ve paid $15 a month for it for over 4 years. Aside from these problems, everything else is good and I would otherwise recommend it if it wasn’t so buggy. Hope you see this and will make improvements soon. Thanks..Version: 4.07

Downloaded songs...?Ever since this update 2 days ago, my downloaded songs have disappeared. I can access the full albums I’ve downloaded, but the dozens and dozens of random songs I had downloaded that were in they’re own little “downloaded songs” album/playlist/whatever are gone. I can access my liked songs, but those are different, I didn’t thumbs up every song I downloaded and vice versus. I want my album/playlist of downloaded songs back! Sometimes I want a mix of stuff, besides the offline playlist of 20 songs that the app has put together for me. I love this app. the $ I pay for the amount of music I can access and download is awesome...but I want to be able to download everything I’ve downloaded again! Please!.Version: 3.39.2

Like it!I have YouTube Premium so I get the better side of things, but with YouTube Premium, the app is so much better and comfortable to use. I can download songs and listen to the offline and turn the screen off and still listen, just like Apple Music. Like the app so far!.Version: 2.69

FantasticThis app is the best music app that I have found. With premium it is even better than Apple Music but it is almost free.Version: 2.67

Suggestions to make the app betterI love the Mixtape personalized for me, it gets the songs that are related to the song I usually listen to. And when I search a song to play it, the next songs are the ones that I like too. The algorithm for finding the music you will love is excellent. 1) However, they have to work on fixing the downloads 2) Sorting by artist name/ song title/ album/ genre. 3) Make lyrics available 4) You should also allow us to search for the artisr/ song / lyrics in the album/playlist too since we put a lot of songs in it and sometimes forget what the title is or the artist name. 5) Top 50 songs of each country 6) Able to select songs so we can delete or add/remove to playlist, etc.Version: 3.27.5

YouTube musicIt work really good I am a proud member 👍🏻.Version: 3.79

Love this app screw spotify and SoundCloudHas all the songs spotify had and all the songs SoundCloud has but spotify doesn’t don’t need to have two music apps cuz both don’t have every song downloads always work app is very smooth never glitchy love it no one can change my mind.Version: 4.34

HandfreeNot very handfree friendly did to pack of voice controls or car controls such as like or disliking a song.Version: 4.07

Like it except for this problemGood app but the only problem I have is that it closes out my playlist all the time. For example I’ll have a playlist going and then I’ll stop the vehicle to get gas and it shuts down my playlist so that I’ll have to go back into it and find the song I was on. Happens all the time. I don’t even close the app so don’t know why it wants to shutdown my playlist all the time..Version: 4.07

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