YouTube Music Customer Service

YouTube Music Positive Reviews

Best App EVER!!When you tube music firs started I have to admit I hated the app starting a station would only give you eight songs and then it would go on repeat, I got fed up and reached out to google customer support and definitely one of the best customer service ever, the representative that help me out tried everything to figure out why it wouldn’t auto play continuously, finally we gave up and the problem continued, finally google reached out to me again and asked me how my experience with the app was and I was on the verge of canceling my service but the amazing people at google took my threat seriously and fixed the issue right away, now every time I start a station new songs keep popping up, I am definitely a happy customer and will be referring others to google instead of all the other platforms, Thanks Google for fixing the issue I’ am one happy customer who will continue using your services if I had 4 thumbs they’d be way up 👍🏽👍🏽👍🏽👍🏽.DashnChillVersion: 4.59

You can listen to music with thisYes it is true, you can use this app to listen to music, shocking. However if you move your phone while in the app, cause you have to be in app to hear the music unless you pay, the music tends to minimize and you can accidentally tap on and start playing a different song. Also the quick picks feature is neat, though it will recommend some music that I haven’t listened to in 5 months and at that I barely listened to at all, I was listening the the cure, tilted my phone and accidentally started playing lemon demon, and there isn’t a way that I know of to hop back into what you were listening to, idk make the back button for songs at the start of a queue be able to take you back to your last queue, problem solved. Also allow the option to turn off tilt controls, I cannot think of a place or time when I would be glad that they are there, cause I could just drag my finger down the screen. Plus some artists either have their discography hidden (Bob Dylan for example) or just not there (see Jimi Hendrix), why is that.Delta airportVersion: 4.40

Good Google Play music transfer, other things to improveI’m super happy they finally allowed the transfer of our Google Play music playlists, but using this as my main music app is going to need a few improvements if I’m being honest. First, the app can be glitchy when loading info the current song playing, and sometimes I have to close the app fully to get it to work. Secondly, if you are going to have a feature of having lyrics built into the app, please update it to where you know any song made within the last 30-40 years at the minimum will load no matter the genre or artist, no matter how popular or not the song is (in it’s current state it feels like a beta rather than a fully released music app.) I enjoy it overall but am looking forward to improvements moving forward..WITH LOVE...Version: 3.73

Neat app, but a few improvements could be useful.I give this four stars because it’s an amazing app, and I’ve been using it on my Lenovo / Google Home smart clock to fall asleep. As well as I like it, there are a few things that I would like to be added. For one, when I ask it to play a certain person or music company that I like, for example Waterflame, or Danimal Cannon, I want it to just play those songs. I’m tired of skipping songs to the point where I can’t even skip anything without a membership. Second of all, stop flooding your ads with membership advertisements! It’s annoying to me because imagine hearing after every single song: “Buy our membership!” And I would also like the option to not play certain songs, because after a while it plays lo-fi music or old school hip-hop, but I don’t want that to happen. Again, this is a great app, but these things are something that could be considered in the future. I look forward to using this more..Monolith SoundworksVersion: 4.21

Missing Google play musicIn all honesty I switched over to this app with a really open mind because I figured it would work about the same as Google play music. But I've been disappointed in certain functions. I mostly listen to my music while I'm driving so the download-only feature is really important. On Google, you could toggle your downloads on and off and then sort by artist if you wanted. I've noticed on this app that if you want to listen to downloads you can either choose one individual album or you can shuffle all of your songs. This is frustrating to me. The other thing I'm not thrilled about is the really bad lag when I skip a song or two. And this is still if I'm only listening to my downloaded music so there is no reason for the app to act like it's buffering or whatever the problem is here?? I really wanted to like this app. I did. But it's got some pretty major issues and they had a long time to sort this out before making everyone switch over..Westopher718Version: 3.85

This app is below averageUsing this app since it’s replacing google play. I don’t like that it takes forever to connect to my Bluetooth it seems to always have a lag and the music buffers in the beginning too. I never experienced this with google play. Maybe the music videos are still loading in the background even though it’s on “music only” mode. I also really dislike that my music never picks up where it left off when I’m done. I have to manually go and search for my song every time I restart my car or anytime I come back to the app really. I’ve tried not closing the app on my home screen but it didn’t make a difference. Sometimes my playlists can get long and searching for a song toward the middle is annoying. I do like that I can find any song that’s on YT on here though, sometimes google play would not offer songs YT music has offered. This app is constantly crashing for me after a year of using it now and I am not impressed by any of their updates so far.GrizzlemynizzleVersion: 4.43

One “tiny” complaintOk, so this app is great if you just wanna listen to music, which I like to do. So I opened the app, and it asked my if I wanted to start my free trial. I said no, because I wanted to save it. Then I exited the app because I didn’t want to use it yet. So that happened yesterday, and when I went on the app today, it said my free trial was ending soon. I checked if I had Premium, and apparently I did. Why did it give me Premium? I didn’t want to use the free trial yet. When I had YT Music on my old iPad, it let me choose when I wanted to use the free trail. And the “Try Premium today” thing doesn’t have a exit button. The only thing you can do is press the button, or exit the app. Apparently both result in YT Premium now, so either it’s a glitch, or on purpose. Anyway, beside this wall of one complaint, the app is pretty good. I like how you can shuffle the playlist and it recommends you more songs. Well, have a good day..•Kit Katt•Version: 3.85

Feature suggestions!PLEASE ad an option to listen to a playlist without it influencing recommendations! I listen to a lot of classical when I go to sleep and it ends up seeping into all of the recommended rock and rap playlists which dosnt match at all. PLEASE MAKE IT SO WE CAN SEARCH THROUGH OUR DOWNLOADS BY TITLE!!! it’s so frustrating having all of my music downloaded but not being able to find specific songs in my larger playlists because I don’t remember it’s place in my playlist. To make this clear, if I don’t have any service and go into my downloads I would like to be able to search for music in the downloads instead of hunting through every playlist. Thank You. Other than that the app is awesome I have the 20$ family plan and use it for hours each day, 100% the best music app IMO. 5 stars..Razexl101Version: 4.54

Good app. One Dealbreaker FlawThis app is pretty cool. It has a ton of music, videos, playlist, etc. I was even impressed at the fact that if you play an album such as Pink Floyd for example there is no to second pause between the songs. Everything flows from one to the next as it should. What drives me absolutely crazy about this app however is that on any artist, playlist, or song that you start with clicking shuffle is not really shuffling in random order.I put on a huge playlist for workouts and click shuffle, however I quickly realized that it shuffles in the same preset orderEvery time. If I click shuffle 20 times today and two days from now click shuffle 20 times again on the same playlist it will be the same exact first song, second song, third song etc. My understanding is that this has been a complaint for years and has not been fixed. It’s enough for me to quit premium service..Electromagnet83Version: 4.42

Great app but needs improvementI love this app. I have a premium membership I’ve been paying for one for a long time. I love the platform so I don’t mind paying a couple extra bucks a month to use the premium benefits of this app. There are a few issues though. If I run out of premium you guys absolutely flood me with ads way more then you need to which aggravates me a little bit and also ever since this new update the app has been crashing left and right and I’ll be listening to a playlist and you won’t be able to view half the songs in the playlist. Before the update the app was fine but after it kinda got messed up. All this app needs is a few bugs repaired and then it will be fine otherwise I love this app. Also it would be smart for you guys to keep political ads off of your website too because I know that people don’t want to see that regardless of where they stand on the political spectrum..Raise sell pricesVersion: 4.39

HeyI’m giving this 1 less star than when I first started to use this app. Somewhere between the last update and now, the “recently played” arrow button next to those words was gone. You guys had put it in the main account bar menu and honestly that was sucha huge mistake. Now I had to go and find and click my way to my recently played history. From songs like a week ago or so. Yeah had a big issue with that, I had to tinker around the controls to find my recently played songs list. You guys fixed it now which I am very happy. That is a feature that serves a great purpose for someone like me. Sure there must be others that have the same feeling towards it. Thanks for putting it back and listening to your clients. But I’m giving it a 3 star rating. Maybe next time it updates or asks for a review I’ll leave a better one, if they keep that feature and or elaborate more on it. Thank you :).Jesswards iPhone IIIVersion: 4.60

App is good, but far from perfectAt times when you start the app or an individual song in a playlist, it will either A) load an incomplete version of your playlist or B) load the audio from one song and display the cover art and name of another. If a playlist long enough and you choose a song far back enough in said playlist, the app just won’t bother to load the entire playlist into your queue. You can get around this by initially selecting a song further into the playlist and then going back in you queue. Sometimes you’ll see the name and cover art of the song you intended to listen to, but hear the actual audio from a completely different song. Once again, this can be fixed by going to a different part of the queue and going back to the song you originally meant to listen to..Jarod SJVersion: 4.35

Forget previous review...I love this appUpdate: I figured I’d leave the prior review there to show how stupid I am... just don’t touch the screen so hard and those songs will move all over the place with incredible ease. I figured it out by accident.... moron moment over... love this app now more than ever... love love love Look, I love this service because it has literally every song/cover/live version etc. of everything.... however, I spend all day making these playlists that I cannot rearrange!!!!! I click edit, the equal sign (I don’t know what else to call it) appears on the left and I have to touch that thing like 87 times before I can get it just right so the stupid menu doesn’t come up instead. I HATE IT. It is literally so frustrating it makes me not even want to use the app. I’ve had to resort to deleting things that I want to be at the end of the playlist and then adding them again just to get them to where I want. Please please please fix this or make it easier or bigger or something. It’s literally a crapshoot on whether I can touch it just right so I can pull it up or down in the playlist. I can’t be the only one this annoys. That would shock me to the core.....NikanicoVersion: 3.53

This app is great butIt could be better the “my mixtape” is just music that i went out of my way to find it music i have in my likes or downloads rarely is there new music in there that i haven't heard, along with that if my mixtape is supposed to be songs that i like and etc then don’t play different music at different times, in the morning it plays different music than in the afternoon and night which is okay but i like to hear everything and my morning music is the same as my night time and my afternoon music. Along with the play more music for me, if the new discover playlist or whatever it’s called is supposed to help me find new music it would be nice to make it more accurate I've never liked a song that played in that playlist and it’s not even the type of music i listen to and i’ll listen to anything. also it needs to be updated all the time not every Wednesday..Kenzie2004Version: 3.63

Content winner, though lacking some polish and featuresHands down, the most music of any service. If it's a song that was recorded by humans it's probably in here. And will at some point come across your station. End of the day that's what matters most to me for a music service. Exposure to content. That said, the app is missing a few minor convenience features present in other similar services. My biggest peeve, no Windows PC music only mode. I listen to music a lot at work and would prefer not to eat bandwidth for videos I'm not watching. While in power the app has no option to keep the screen on meaning I have to unlock my phone to thumb a song down while driving. And the most minor, no way to thumb down a song that's not currently playing, gotta stop playing the current track, start playing the other one, then thumb it down. Also, why no access to comments?.Caster ShellVersion: 2.19

Excellent App, one small issue …..This is a great app, has finally tuned into what I really like , love ALL the musical options. But. When I go to add a song to my playlists. I can only add a song to ONE playlist when I’d like to add it to more than one . So I have to keep clicking “add to playlist “ to get this accomplished . Unlike the regular You Tube app, when you go to save a song it gives you checkboxes for ALL your playlists and save for later lists as well . Hook this up GOOGLE! Give us check boxes , and the options for all our playlist simultaneously until we are “DONE” with the addition to our playlist tasks ! Thanks though, really enjoy soo many options that you tube has . Keep up the good work ! Cheers.JohnEJaanVersion: 4.53

Getting BetterThis app is pretty good as of Oct 2021. Many of the old bugs that plagued the experience in the past are now resolved and generally the app is reliable. It still has random bugs and strange UI controls that aren't necessarily show-stoppers which is why it's not quite 5 stars. For example, it always displays the album art and track details in Apple CarPlay from the first track of a playlist when you start playback with the shuffle all option even though some other track is playing. This fixes itself once it advances to the next track. I'm also not a huge fan of swiping down to completely stop playback and find it not very intuitive. It took a while to figure out how to dismiss the playback controls after the "X" icon was removed in a recent update..RajohnsVersion: 4.48

Love it.. exceptLove everything about this app... except I’ve not been able to create a “new play list”, since I’ve had this account. Ever time I try, it says, “there was a problem with the server [400]“. I’ve updated regularly, and have asked You Tube for a resolution more than once. NO ONE EVERY REPLIES !! I’d also like to be able to go back to the exact “app generated” playlist that I’ve been listening to for the past few days, after trying a different lineup. If I search for something new or tap on another song outside of the present list that I’ve been listening to. I can never return to the exact same lineup. Even if I go to “history”. The app always generates a different lineup of songs that’s compromised of some of the songs I’ve been listening to, but not the exact list..Christian369Version: 4.07

Why Did You Remove The Feature That Allowed Us To Find Remixes From The “More” Button?(Updated On Exp) Starting to love this new look actually. I can see the songs I enjoy replaying come up well at the top section. What was great before was tapping a track that I’ll enjoy, and wondering - what would some remixes/covered/related tracks sound like. The older “more” button or what the current “i”/“Information” button had previously done this. It was awesome! I was hooked. I could find so many great songs from other artists/DJs and so on by finding a great hit, then tapping those buttons. Now those features aren’t to be found. I don’t feel confident paying because I can get the same great hits/music from streaming services that I’ve never tried before. I was a student for all the time I’ve used it (1.5 years) as well - so I really do love the app! It’s harsh pressing the info button and seeing nothing..IStoppingPowerIVersion: 2.33

MehI love the amount of music available! I came from google play music so this was great! My quips though and I hope these are changes that come along: my library doesn’t give me the ability to choose a letter and then get taken to that area, I literally have to scroll to let’s say the H’s... which wouldn’t be bad if I didn’t have over 3000 songs in my library. You can’t change the song when your phone is locked, you have to go into the app to do that and pause it. Also when you go to an artist’s page and click a song by them, it doesn’t just play their next top song it goes to a different artist that is similar and starts playing a song by them. And every time I remove a song from my que, the app forces you back to the top of the list and then you have to scroll back down to where you were..FurhdabVersion: 3.79

Could be betterThis is a good app yes but I would love if I could just listen to music in the background of playing games or reading, I don’t mind ads but if people should download this app it’s probably because they want to listen to any of there favorite songs on here while doing something they shouldn’t have to get a preview or buy a membership just to listen to music in the background they should automatically have it as soon as they get it. I understand if you use the money to help the app but maybe change the listen to music in the background to no unlimited skips but like I said in the beginning it’s a good app it really is I like that I could listen to songs I can’t play on other apps but yeah great app just that’s what I feel like should change. :).Momo SakuraVersion: 4.31

Fantastic music app and the only one I useI love this app and have been using it for a long time but I do have one request, it probably isn’t a big deal for most but I preferred this app over the others because of the way the album covers were presented on a more full screen display. But with recent updates the album cover art has been significantly reduced in size where it’s not very much to look at. I would much prefer there be an option for the original layout where the album art is front and center like before. I feel like the cover art is an extension of the artist and their work and should be properly showcased to those who want to get a closer look at it..Gagey KVersion: 4.54

Start from radioI really appreciate the app a lot, i just wish the “start from radio” would play songs more related to the theme and the sound of the song you started it with, or maybe that could be a separate feature, overall the song recommendation are good at showing me new things. Don’t get rid of how the radio functions its still nice and convenient, but maybe a new feature that allows you to start the radio based around the same theme and mood as the started song and not just same genre. I don’t know how making apps work. So if it’s more complicated to change or add in it’s totally fine, I appreciate the work that has gone into the app..Salem KaneVersion: 4.44.2

I’m disappointedI’m very disappointed because this was going to be my favorite music app. I was going to delete all of my other ones but something happened (I guess it upgraded on its own or something) and deleted all of my downloads and said that if I want to download in music I have to have a premium subscription. I will go to listen to my music and then I want to listen to it while my phones not completely onward just like a black screen or ask out of that app and go to a different app I’m still listening music but it won’t let me anymore. It was great up until the part where I can no longer listen to anything unless I’m on the app. This app is great if you want to listen to it for a couple of weeks and then have to pay for it but other than that I would not recommend!.Tiny-DezVersion: 4.22

Has bugs on some devices, UI not as friendly as expected.The offline mixtape is buried past screens and screens. It could be right next to "supermix," that would be much better. Also, refreshing the songs every 24 hrs seems very silly. It's an offline playlist! I want to be able to curate the songs on it and they stay put until I decide to change it. When using the offline mixtape, it works great on my phone, an iPhone SE(1st gen). But when I play offline mixtape on my iPad mini 4, each and every track stops 10 seconds before the song is over. When I hit "play," it starts that same song over. I have to manually play each song. I will be looking for a new music service. I have had yt music for a few years now and it has never done this until the 3rd update ago..Rachelvest91Version: 4.48

Worst streaming app by farThere are literally so many things wrong with this app. First of all, when casting to a device the queue gets absolutely destroyed, and usually doesn’t even play the songs I lined up. If I want to listen to my playlists, I have to go through like 5 different screens just to do so. The recently played is hardly ever accurate as well. The “update playlist” option ruins the whole playlist if it was in a purposeful order, it just resets it. My biggest issue with it is that it hardly ever plays the songs I line up. Don’t give a “play next” or “add to queue” option if it’s NOT GOING TO WORK. Just some things to think about. Google Play was incredibly better..Belwil0004Version: 4.16

Okay but missing some key features.I really like the app but there are two things that I truly miss from the Google Play App. Number one being the option of scrolling through the alphabet on the right side in order to find a song in my library faster. I used this scrolling feature so much it was easy to scroll through songs. Also, whenever I do scroll through my library, it would lag and take a while to load my library. It’s understandable since I have a big library, but Google Play didn’t give me that issue. Another thing I really miss is the sleep option. I would love to listen to music to fall asleep to, but I don’t have the option to have the app automatically stop like Google Play did. Fixing these issues would make me give the app a 5 star..Manfredo94Version: 4.17

One thing...So I really like this app because it almost reads your mind with the songs you want to listen to and I like that it gives you the option to watch the music video that goes with the song. The thing is (and I’ve seen complaints about this in other reviews), when you first get the app it asks it you want a free trial for premium. A lot of apps do this so I wasn’t too surprised but anyway I didn’t want to use mine, or at least not yet. So i just pressed the little “x” so I could go on without the trial but when I opened the app like a minute later it told me that I was currently in the free trial even though I’m 100% sure that I pressed the “x.” So ya, that’s pretty much my only complaint. Otherwise it’s a great app. Thanks for reading!.NymjyVersion: 3.88

FantasticThis app is the best music app that I have found. With premium it is even better than Apple Music but it is almost free.LukrpatrickVersion: 2.67

YouTube musicIt work really good I am a proud member 👍🏻.GoogabitchVersion: 3.79

Like it!I have YouTube Premium so I get the better side of things, but with YouTube Premium, the app is so much better and comfortable to use. I can download songs and listen to the offline and turn the screen off and still listen, just like Apple Music. Like the app so far!.Woodland Beauty🌳Version: 2.69

LoveMuch love but it randomly stops playing music please fix other than that I love it.Nish😡😡😡😡Version: 2.69

Suggestions to make the app betterI love the Mixtape personalized for me, it gets the songs that are related to the song I usually listen to. And when I search a song to play it, the next songs are the ones that I like too. The algorithm for finding the music you will love is excellent. 1) However, they have to work on fixing the downloads 2) Sorting by artist name/ song title/ album/ genre. 3) Make lyrics available 4) You should also allow us to search for the artisr/ song / lyrics in the album/playlist too since we put a lot of songs in it and sometimes forget what the title is or the artist name. 5) Top 50 songs of each country 6) Able to select songs so we can delete or add/remove to playlist, etc.Your-frequent-userVersion: 3.27.5

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YouTube Music Negative Reviews

So badThis is by far the worst app for listening to music that I have ever used. (And I have the paid subscription.) It takes a gazillion clicks to find my recent or commonly used playlists. I don’t get on the app to use mixes some rando made, I get on to listen to MY LISTS and to find new releases. Why do I have to click like five times to reach my playlists???? And even then it doesn’t show me the ones I’ve lost recently played, only the ones I’ve recently edited! The playlists are not sorted alphabetically. If I want to remove songs from a queue or move them to another playlist, it’s impossible to select more than one song at once—I HATE THIS ESPECIALLY. Such a basic and inexcusable oversight they’ve had months to fix. And if I’m already listening to a list I’ve downloaded and then I leave WiFi, it complains to me that it has no connection and needs to go to downloads, and makes me click through multiple times just to find again and shuffle the list I’m already listening to. Just awful. Also google play used to show me how many times I’ve listened to each song, and that’s what I looked at to find my favorite songs of the year. I don’t want a 2020 list they make for me, I want to make my own list! Why can’t they provide this basic thing that was already offered on google play? The web app is equally frustrating. I can’t believe we actually pay them to provide this abysmal level of service..KjjjjjjjjjjjjjjjjjjVersion: 4.07

Inexcusably badI don’t even know where to start with just how buggy and unusable this app and YT Music is overall. It’s not a step down from Google Play - it’s ten steps down. GP worked flawlessly, you could edit metadata (like artwork), stream through your Sonos for FREE and it has/had a simple User interface. YTM has none of that and it’s simply inexcusable. All they had to do was rebrand GPM and call it a day. Instead, we get an app that is so frustrating to use. Plug it in CarPlay and you don’t get a “most recent” screen like every, single other music app gives you. You have to manually navigate to what you want. If you want to start up where you left off before, you have to use the app on the phone and make at least 3 clicks to get to your recent album/songs. It also doesn’t remember your playback settings. If you click on “repeat” for an album, it will usually stop by the second play. If you don’t have repeat on and you’re at the last song of an album, hitting the |> button won’t take you back to the first track. Again, that is just BASIC functionality. If you want to stream your library through your Sonia system? Well, with GP it was free. Now? You have to pay for the 9.99/mo upgrade fee for YTM “Premium.” No thanks, Google. You don’t take away a free service and give us an inferior one as a replacement and have the gall to charge people for it..D. ComiskeyVersion: 4.03

Basic features are a failureI truly don't understand how this app is rated so well. It fails in the most basic of ways, making using it a continually frustrating experience. When viewing Library by Artist, instead of showing the Albums by that artist like every music app ever, including Google Play Music, it just lists all the songs by that artist. "YT Music" and "Uploads" are separated when. Looking at your library, so you have to look in two different places to see all the content from a single artist. Loop preference does not persist between queues, so when you start a new album or playlist, if you want it to loop, you have to select that EACH TIME. You can view Downloads just fine if you have service, but if you're in a low service area, the app will just sit at a loading screen forever, blocking access to everything, unless you turn on airplane mode. It's a mess. The only marginal improvement on Google Play Music has been consistent album art when in offline mode (it'd just disappear in GPM for some reason). This app needs SO MUCH WORK and seems to have been designed by a team that has never worked on this type of app before, or simply doesn't get UX at all. Being forced to replace GPM with this is incredibly frustrating..CurtisLVersion: 3.86

GLITCHY and CONFUSING as heckI wouldn't be very upset about how they are getting rid of Google Play Music if this app wasn't so crappy of a replacement. It is super glitchy, freezes way too often, doesn't let me download many things that were downloadable on Google Play Music, and it still hasn't downloaded the playlists that for which I initiated the downloads weeks ago...I mean come on! Google certainly has the resources to make this app so much better, so since it is hopeless that they will change their minds on getting rid of Google Play Music (which I heavily endorsed for the years that I used it and spent hours upon hours building up my library etc, and have been the DJ at work and many gatherings personal and professional), PLEASE GET THIS APP FULLY FUNCTIONAL related to my complaints above!!!!!!! UPDATE AFTER USING THIS CRAPP FOR OVER A YEAR: I think this (crapp) app has gotten worse somehow 😢😪😫 It has frozen a dozen times after playing DOWNLOADED songs during my cries country trip today. And it takes about a minute to get its bearings to even begin paying anything for EVEN THOUGH IT’S DOWNLOADED let alone the fact that I’ve got FULL 5G SERVICE 🤮.Johns59Version: 4.50

Great app, big flawsThis is my all time favorite music app, and I wish I could give it 5 stars.. but there’s a couple things that are preventing that at the current moment. Firstly, it’s 2021 and there’s still no lyrics tab? I understand that it’s not always possible to be accurate 100% of the time, or maybe it’s a file size issue, but Apple Music does it and it works just fine. It’s extremely annoying to constantly switch apps to my browser, so I can read the lyrics, and I had to pay to even be able to do that in the first place. Secondly, and this is BY FAR my biggest pet peeve ever. When I go out of my way to rearrange my playlist to perfectly fit my mood at the time and I accidentally click on a song to start a station instead of adding it to the queue. Maybe add a warning, like “hey you’re about to lose that whole playlist arrangement you spent an hour on, are you sure you want to continue?” (Yet, another thing Apple Music does) I never thought Apple would be better at listening to their customers than google but here we are..C*dotVersion: 4.46

Poor substituteThe company offered free music storage to its users, in exchange users agreed to allow Google to use the music they uploaded to build their music library. Google took note of similar artists a user might listen to and built their recommendation engine off of that data. They acquired competitors solely to put them out of business and eliminate the competition. They stifled innovation at every turn, and users kept quiet because they still felt the relationship was mutually beneficial. But as soon as Google had milked as much date from the users libraries as they could, they eliminated the service, and in its place coughed up this garbage that in no way is an equal substitute for what they killed. Now if you want to listen to your music that you spent years cultivating and curating, you either need to pay up $150 a year, or listen to an advertisement after every single song, with no ability to cache music for offline play. Are you an advertising business ? A music streaming company? A phone manufacturer? You can’t be all of the above and still prioritize the best interest of the customer..NathanFilzVersion: 4.18

The new update created a new bugSo, supposedly instead of fixing the “only one song in a DOWNLOADED playlist when not using the app while before driving “ it now crashes in the middle of the first song just when the car is barely moving to a certain speed. It doesn’t do that if your listening to music while working or just chilling, only on a moving car. Also the random button doesn’t really randomize the music in the playlist. I noticed this whenever it lands on certain songs and it starts playing on a particular order. I missed how you can just press the randomizer button to get random songs. Now it only randomizes every other press, losing the point of the button. And when you have the randomize button on and you do something else for a bit before coming back to the app, it’ll unrandomize itself, losing whatever particular order it had when it was randomize. Please go back to the previous patch til you fix this! I don’t like listening to the radio while driving..ReisenthedosVersion: 4.54

Very glitchyEndlessly stuck downloading one of my playlists at 99%. Most of it is already downloaded. Actually sometimes it takes a while to update the playlist and download newer songs. Can’t remove songs from collaborative playlists if not owner. Also it doesn’t always display the right song playing. For example. It’s playing thriller by Michael Jackson but in the notifications it says some other song. Also while connected to my cars aux it always repeats songs at least once. Can’t turn it off even if the setting is off. It’s not always compatible with the Ford Focus software. Also I should mention that I’m on free trial. So basically premium. But it’s not worth real money. Also you can’t search songs in downloaded. For example I downloaded 2000 songs and I want to find music by Yung Gravy, I can’t search for it. Also sometimes the “play next” list is glitched and doesn’t show. Also I made a Siri shortcut where it plays a playlist but it’s the same order everytime. There’s no option to shuffle.ThenewchikenVersion: 4.52

Google needs to do some work if so many people are paying for this appThe only thing good about this app now is that you’re able to download your songs. I work in areas with little to no reception a lot of times and having downloaded music really makes the difference. The app has a lot of issues though. My main complaint and most annoying thing is when you search for an artist or song it will start playing songs normally, but comes 4 or 5 songs in it just plays the same song over and over and over or just goes into a loop of the same songs, does not matter if it’s a playlist or an album or just a random search. It will display different song names and album arts on songs that have nothing to do with what you are listening to. No matter what type of music you select it will automatically choose the same artists and songs for every search every time and it drives me crazy. I feel this app just is not worth the subscription price. 3.99 is top price for what it’s worth..Dantee925Version: 4.37

I hate this. Google music this is not.I was a Google music user, for years and years. Would have or not have subscription throughout, depending, but would always store my library online with it and use it. This... is awful. Trying to play your music library is painful, so deep in menus, and somehow I always end up being pulled into some mode of having to hear either ads or other songs / artists I don’t care about. Basically, this is the music app for people who don’t actually know anything about music. It’s for that guy who listens to “whatever” on Pandora. It’s not for people who like particular artists, or who have any love for albums. This service is a mess just like every other Google product has become over the years. Sad truth. Just wait until they abandon it.. because they always do that. Instead of fixing a few things on Google Music, they killed it and gave birth to this mess. I don’t need all this junk, I just wanted a music player. So, back to loading everything onto my device via iTunes I guess..I6ixVersion: 3.87

Cash GrabIf you’re coming from Google Play and if you’re already paying for a Google Play subscription, then this app may be perfectly suited to you. If you’re migrating from the free version of Google Play, you’re likely going to be very unhappy. The app seems specifically designed to annoy the user with as many roadblocks to enjoying their music as possible in order to force them into purchasing a subscription. The app will not run in the background without a subscription, so forget about using it in the car and having a gps running at the same time. Advertisements are played in between nearly every song, including music you already purchased. Often these would be video ads so if you’re on a limited data plan, that’s going to hurt. Downloading your music is a premium feature as well. YouTube’s global head of music, Lyon Cohen, stated in an interview at SXSW “There’s a lot more people in our funnel that we can frustrate and seduce to become subscribers,” and it appears he’s making good on that. Google Play generated income off me in their free service by playing ads on their radio, which I was fine with and presumably by taking a cut of the sale whenever I purchased an album from them, which I was also fine with. However, I won’t be bullied into paying for a subscription. I’ve transferred my music to another service and will not be purchasing further music through Google/YouTube which is a shame as I felt Google Play was really well done..Tke240Version: 3.75

Why did we get a step down?!I honestly am very disappointed and will probably cancel my subscription because of how bad this app is. Google Play was so easy to find your playlists and organize them and even just find songs in you playlist. Now it takes multiple clicks to find my liked songs (which I had downloaded but then the app bugged out and said I had no downloaded playlists even though my phone storage said I had 12 gb of music downloaded). The app crashes way too many times while using it. There have been multiple occasions where I will pause my music to take a phone call and when I end my call, the app will restart and stop my music playback. Other times my downloaded playlists will reply the same song over and over again and my playlist will disappear. These problems force me to cancel my family plan and switch to an alternative even though I really don’t like any other options, I am forced to do so based on how long these problems have been around..RdzielinskiVersion: 4.28

Not working when offlineI’m not happy about the behavior under unstable cellular environment or offline. This is really common when you road trip. 1. When I’m playing online music (my mix) and driving into non-cellular coverage area, the music stops and it stops forever. It should continue playing my downloaded music automatically without me touching the screen. It’s dangerous to do so while driving and I cannot easily navigate to the download page (see #2). 2. When I suddenly lose the cellular connection and I want to play downloaded music, I need to navigate to the “Library” page. However, the app somehow still thinks I have the connection and tries to load the page. The page is stuck in that loading circle forever and I cannot head to the downloaded music page. The only way to get around it is to kill the app, go to Airplane mode, go back to that page, and now you can see the offline version. It’s so ironic that you have to have real network connection to play the downloaded music..-/$728Version: 3.85

Interface change was unnecessary, and makes it harder to use.So while I’d like the app in the past a recent update to the app changed the interface so you can no longer see the next song that’s about to play. Instead they’ve added a menu on the bottom of items that aren’t used to constantly. That menu could just as easily be on the top. In order to see the next song that’s going to play you know need to go into that menu which is it an extra step you didn’t have to do before. How this makes things more difficult is because when you initially load a song, the app generates a playlist. It just doesn’t play the one song. I would like to know what the next song is going to be so I can know if the playlist it loads is one that I like or if I’m gonna have to quickly go in there and make modifications. In addition I don’t want to have the playlist open all the time, because if I touch my phone then it will interrupt what’s playing and jump 20 songs ahead on the playlist..BklynAliVersion: 4.49

This is my first review I’ve ever written on AppleThis app...it’s a lot. I mean I was forced to come to this app. Visually, I love the interface over Google Music. Having the videos here are cool. The mixes are usually better than Google Music as well, but that’s where it ends. The force closing is tragic. If someone calls or you enter the app back quickly it will close the app. Unlike Google Music, it won’t even pick off where you left. Why are playlists not in alphabetical order...what in the crazy town of an idea was that. You can’t even search for your playlist, like you could on Google Music, without turning up a ton of other results and never yours. I mean these are like basic functions, I don’t ask for much, I ask for what i had to be what I had. This app was out months before y’all made us switch. So the basic functionality of Google music was just bypassed. I’m upset. I can’t even go back to Google Music. It’s like y’all are forcing me to go Apple Music but all of my downloads, about 10,000, are here. Sigh..LordBeardVersion: 3.85

If you have premium, just use the regular appIn the music app, sooooo many songs are “unavailable” and apparently you can still listen to the actual song outside of a certain playlist, which is obviously a bug. Hate that. My biggest problem is that there is a lot of music that is unfindable on the music app because, if it’s something like a video game soundtrack and it’s listed under “video games” instead of “music”, which means you can’t even find it on this app. Can’t listen to Teshno’s extended Spooky’s Jumpscare Mansion OST, which is something I listen to a LOT. Using the regular app is a pain, especially since it really clutters your YT interface on every device to have so many albums saved and playlists created, but it’s less of a pain than using the music app. Google, your a mega corporation, is it so much to ask that you fix your stupid app that millions of people use? Or is it because SOMEHOW you maintain 4.7 star rating that you will never see a reason to fix it?.Lizzie LiciousVersion: 4.48

Very frustrating app if you're coming from google playThey don't have as many clean versions of songs. Google play music had two versions of albums for many albums. Also you can play your downloaded songs only. Now you have to have Wi-Fi to get to the downloaded songs. It will eventually load but not easily without Wi-Fi which defeats the purpose. Also it does not keep track of where you were. I have to start at the beginning of my playlist and push shuffle every time and it always starts with the same few songs. So it's not random like it should be and then I have to restart it so I'm listening to the same songs over and over and over and that means on a playlist with 1100 songs. Editing playlists is very difficult as well. If I click thumbs down google play music would remove it from the playlist. Not this one. Many other issues. Weird we were forced to this app..JulzzzzzzjoVersion: 4.07

Great Music Selection But Terrible FunctionalityI’ve been complaining for months, maybe even a year, about issues with this app, and the fact I still encounter them speaks volume. The app force closes on me consistently after some time; I’ll uninstall the app, reinstall it, redownload all my music, and then I’ll have a working app for about a week or two, to then have to repeat the process again, and again and again and again. I’ve done ALL troubleshooting steps, from what I know being a technician, and from the help I was being offered by representatives, THE APP NEEDS TO BE WORKED ON, this issue and the fact I’ll be listening to a playlist then randomly all but one song will be removed from the queue is very annoying. And I’m tired of asking for help and representatives making it seem like it’s something wrong that I’m doing. I explain my issues as clearly as possible and just get brushed off, this app needs to be fixed.LordProphet718Version: 4.53

Downloads are a painA decent app for music if you live and work in an area with good signal. I rely on downloads and the download feature in this is a mess. Switching from one phone to another isn’t as seamless as it should be and you have to go and download each song individually as it come across your playlist. Can get time consuming and irritating. There is no way to download your entire music library at once. Only “liked” songs and playlists. And even then my liked songs won’t download at once. It gets stuck and the majority of the songs are left waiting to download. Checked all my WiFi settings and allowed space and it’s fine. Apple Music and google play music were the better apps by far. I have had this app on a Note 10 and now an iPhone 11 Pro and it’s the same issue across the different systems and slightly worse for apple..RettopMKVersion: 4.07

Needs improvingI don’t understand why we can add full albums to our library, but we can’t delete individual songs from albums within the library. That makes no sense at all. I don’t always like full albums and deleting songs is much easier than skipping them every time they play. Also the alphabet off to the side in the library would be helpful when searching for songs. And why don’t we have the option to put songs by artists in alphabetical order when we click their name in our library? Maybe everyone doesn’t want songs in order by album. I love the amount of music on the app and how organized things are, but these are major issues that are turn offs. If it weren’t for the fact that I can get a lot of music on this app that isn’t available elsewhere I would’ve been cancelled my subscription. Please fix this ASAP..WD4L1988Version: 4.26

Just falls shortThis app has a lot of potential and I’m not sure who decided to have it work the way it does but very simple things this app doesn’t offer is holding it back so much. For instance if I click add song to queue it makes so much more sense to add said song to a new list that starts after the current song playing not at the end of the shuffled playlist which can have hundreds of songs in it. Adding to a queue means you want to listen to it next or at the least soon. And why for the love of god is it almost the end of 2020 and this app doesn’t support the ability to remember the shuffle and replay settings when you come back to the app. I mean such simple things like this are littered through the app and are holding what has potential to be the best music streaming app back from the top. TL:DR Fire whoever your app dev is cause they are trash..Kcchiefn420Version: 4.02

Can't customize anythingAlot of the recommended stations are just some main stream popular artist I never listen too. Let me add my own playlist or artist to my main menue play lists. Let me add or move wdgests around. And for crying out loud all the playlist have the same songs... Like if I click on a dubstep song or something why put something non related to dubstep there? Same with Nightcore or electro music.. let me make my experience with this app better by allowing me to change and move things around. I don't even scroll down because it's all garbage that I'll never click on. It's so sad that this app just get worse and worse. Now you added that song video thing when the old one worked perfectly fine. Now It randomly switches to video even if I selected song. I had a grate experience with this app for like 3 years but it's just getting worse and worse over that time.Killershadow115Version: 3.25

MoneyI like how it functions but not how you need to pay for everything like listening to it while it’s closed.IsrapheVersion: 2.35

Deleting this app after 5 minA music app that stops the music as soon as you close the app??? Unless you pay $160/year! What’s the point and why do I need a second YouTube app if they both do the same thing? No thanks!.Paddle19Version: 2.55

MESS!The library and preferences from Google Play Music do not transfer to YouTube Music. Instead of sticking with Google Play Music or just rebranding the service, Google decided to go for the messiest transition in their history.._ilovetuesdaysVersion: 2.35

Annoyingly money hungryAsks you to go for premium every time u open the app.even if u have a song playing and come back to it after 30 secs ..Jazz AviationVersion: 2.55

WasteIs this even different from YouTube at all besides the fact it’s JUST music. Like if I wanted to listen to music and need to keep my phone on I’d just open it in YouTube..DaBirbVersion: 2.55

DisgustingI am appalled by this business model. There are already well established services and apps. This brings nothing new. It actually lacks everything that makes a streaming app good. If you want the stuff that makes it better you actually have to pay and you still get a subpar app. TLDR Google is making you pay way too much for something you can find in other apps for much less moolah...and it still sucks....D3rp$0nVersion: 2.37

Too CostlyToo much $$$ to make this app functional.Original OracleVersion: 2.55

No background play in CanadaThey said they’d release background play in Canada on nov3. Updated and no background play..DmdsoftwareVersion: 4.52

EhYeah, nice that it’s free but it’s even worse than spotify with the premium features. isn’t the point of a music app to listen while the phone’s locked??.Blebb3507Version: 2.35

Not goodFirst thing that’s super upsetting is I have to keep my phone unlocked to listen to music. You guys should fix it up like the other apps and make it more accessible when locked. Also the video idea is cool but it kills my data. The app has the potential to be the best music app because the music algorithm they set for you is better than Spotify but there’s all these little obstacles that make it difficult to use..L5v5nVersion: 4.02

LMAOAOAI was excited to finally see that I could literally listen to all the music on YouTube that I can’t find on Spotify until I read that u have to buy the premium version for background playing. Lolol what a joke..FuzzyFuz097Version: 2.55

HorribleI absolutely hate this app. Can’t believe Google is taking away Play. And I’m paying for Premium, too. Playlists are confusing, “moods” is very limited and there is no “activity” filter. The other day I was listening to kids music with my young children and next on the playlist was Drake... ?! Hey Google, get your algorithm right..Alcd57Version: 4.03

Not as advertisedMight be good if you want to pay the monthly premium, but free version you device has to be on and in the app in order to work. Drains battery quick and turns off unless you have premium package. Zero stars from me I’d rather have the google play music back..Merlin963Version: 4.02

Your radios always play the same songs!Can you please leave Google Play Music alone? When I choose a radio on YouTube Music, it always gives me the same songs in the same order 🤦🏾‍♀️ If I wanted a playlist, I would have done it myself. And everything it’s so complicated, compared to Google Play Music. Gosh I hate this app 🙄.EvXYaoCatVersion: 3.88

Don’t downloadThis app is great if you like being screwed over. This is not a good deal. I can’t access music I’ve downloaded if I move off of the app unless I give google my money. NO THANKS. I’ll use a different service. Google is rich enough why should I pay them to listen to my music..GooglesrippinguoffVersion: 3.88

Beta versionSo many things missing. Update. So many things still missing or just not working. Maybe an Alpha version after all..SnyglyVersion: 3.79

Google play transitionThe transition from google play to youtube music is just abysmal. There is no option to purchase individual songs or albums like before. You can only stream music, which you can’t even turn your screen off for unless you pay for premium. This is youtube’s bad take on spotify and I would not recommend it at all. If you want to stream music for free or as a subscription, apple music and spotify are far superior options. I have spent hundreds of dollars building a library on google play and I hate to see that I can no longer expand said library because of this transition. I will be switching to spotify because I am left with no other option..No longer a tinder userVersion: 3.79

Disappointing TransitionWas forced to transfer to YouTube Music from Google Play and I hate this new app. The interface is totally chaotic — it’s difficult to narrow down navigation and it’s too stimulating, even with the black background. I don’t like how other users personal playlists are mixed with YT Music’s playlists, and I don’t like how my own playlists are mixed with premades. I also don’t care for the videos. If I wanted to watch something, I’d go to YouTube... I don’t need the prompt to watch. I also just spent 10 minutes reorganizing a personal playlist by artist’s name and when I exited, it completely reset. Waste of my time. Even the web-interface sucks. You can’t sort your playlists by title, artist, etc. I liked how Google Play had genres, moods, decades sorted — this new way has no organization and less channels. I pay $15 a month for my family to use this app — it certainly doesn’t feel like it comes from Google..Nessa.eveVersion: 4.07

MONEYThis is proof that google has been bought out by EA.Ojy86tVersion: 2.57

Worst version of SpotifyBad.Hihohiho34Version: 2.35

BTS DESERVE BETTERFirst of all it’s already a bad app because you literally can’t do anything until you pay and plus they are snakes who took away almost 100 million views from ON by bts I hate the app even more now.ArmyOnVersion: 3.53

You need money for this appIt’s like asking if someone if they want a certain food, they agree, and you still say you don’t want it. Oh you wanted to listen to this song? That’s too bad because you don’t have premium..Pu55y d3stroy3rVersion: 4.57

It was goodSince the new update you can’t listen to the song you choose and instead you start a radio? But we can have background music. but overall 1 step forward 2 steps back.Bob9378925592016194Version: 4.54

UpdateI used to use this app daily, I sat through all the adds, left the app open etc so I could do my schoolwork. I’m most likely going to delete it now. They just updated it so you can’t pick which song is playing next, everything is a “radio” now. Previously I would have given it 5 stars, not being able to close the app without paying is annoying but made sense. They need to make money somehow, but this is going too far, I switched from Spotify because I could choose the song. I am a musician and not being able to pick the song so I can play with it means this is useless now. I also have mental illnesses and certain songs calm me down, certain songs help me do work etc. Now I can’t pick, I would happily change my review if this update is reversed but for now it’s staying..Gvhgdbnuy1234Version: 4.54

The new update is terrible.Bring it back to when it was free of your choice to play whatever you wanted! We didn’t really care for ads but I guess that’s what caused this update for money huh :/.XuiigoldenboiVersion: 4.53

Horrible appMost horrible app for music you can’t pick a song. you can only turn on the radio now so you can’t listen to the songs you want so what’s the point in having a search bar.Bigman 1146764Version: 4.53

Terrible !!!I used to love YouTube music and used it all the time now with the updates I don’t even get to control the music I listen to??? Sure I get to close the app and still listen but I don’t even like what I get to listen to. This is just terrible...Awesome girl 😘Version: 4.53

LiarPromised to include free background play for Canadians beginning Nov 3rd 2021, 2 days have passed, still nothing happened..Emerald DreamVersion: 4.52

So much worse than Google PlayThe most frustrating thing is that it never remembers the song I left off at and then I have to navigate a 200 song playlist to figure out where I was. This is made worse if you shuffle a playlist. For the love of god please track the song position in iPhone storage so it can resume where I left off..MikewoloVersion: 4.07

HoribbleI downloaded this app and sighned in then it started saying sighn in error. I tried closing it then deleting it and re downloading it and it still didn’t work this app is a pice of crap.Ali_Cro_and_coVersion: 4.05

Disappointing!I thought you’d be able to finally listen to music with your phone off without it closing but if you want to do that, gotta buy premium. extremely disappointing.Mama RavVersion: 4.05

Sucks have to pay to listen in background bruhJust download Spotify.DieyokunVersion: 4.05

Forced outI used google play music for many years and found it better than Spotify. Now I’m being forced into an incomplete app which I’ve seen ignores your preferences and recommend garbage. No thanks, I can turn on the radio for that. Because of the discontinuation of google play music, I will no longer be subscribing. GG.GdeyjvcdgjvcfhbbVersion: 4.02

Feature starvedI'm on the YouTube Premium family subscription and this app needs to catch up with many useful Google Play Music features that I'm used to. Also misses downloading latest Library additions. Misses Show All Albums for some artists. Could use offload download/ playback on Apple Watch without the phone. Shuffling and randomization algorithm is far inferior to Google Play Music. Some songs that I had on Google Play Music playlists simply fail to load offline on YouTube Music. The list goes on... I've considered switching to Apple Music several times but I much rather this app getting right..Sy_Version: 4.02

Forced to downgrade from GPMWhat a step backwards in having to move to this app from google play. The same functionality does not exist and I don’t understand why there was a forced move to an unfinished app. Worst part of all, I hate that you can’t change the background colour. Black background with white text is so hard on the eyes!!.Stephanie_M_123Version: 4.02

Limited on Apple WatchContrary to the iOS version, it is severely limited on Apple Watch. At the moment (Oct 20, 2020), you cannot listen to your purchased library without going premium. This is simply unacceptable. I am not interested in Streaming app as I have bought my music collection already..Aemilius PaulusVersion: 3.88

Offline mode is terribleIt doesn’t even let you search the alng or artist you want to lisen to. You have to go trough alll of your songs to find it. It is fat from eing convenient lol Do not buy it, not worth it. Google play music was muuuch better..TûpueVersion: 3.88

Ads play when I listen to my paid contentI migrated from google play music to YouTube music, as the google apps kept notifying me to do. It moved over all of the songs that I purchased through google play music. First time I play one of my paid for/purchased songs...it makes me watch a YouTube ad. :|.ScatoclysmVersion: 3.88

Subscription required to stream to Chromecast audio devicesUnlike Google Play music, YouTube Music pushes subscriptions even more and requires them to stream to Chromecast Audio devices. Also no easy way to maintain your own music library. The constant upsells to premium are a real turnoff as well..MmmandelVersion: 3.81.3

Poor replacement for Google MusicRecently migrated my Google Music library, including my own uploaded library and have been very disappointed. Guess I have been spoiled by Google Music. What I really miss: - Every time I open the app, I have to start over to select what I want to play because the app doesn’t remember last position/ track played. Especially frustrating with my own library. - None of the queued tracks are listed or played in order of the track within the album, especially in playlists. Tracks are simply jumbled together in seemingly random order. - Same goes if trying to add an album to a playlist. tracks are simply reordered seemingly at random - Limited ability to sort onscreen. Seems to be simply alphabetical only. Needs to be able to sort by album while keeping tracks in track order. - lastly, most definitely wouldn’t pay a penny for this app, definitely not premium just to play my own tracks or the ability to play in the background. It’s pretty evident how far Google has gone from their principle, since removed, “Don’t be evil”. This app is simply frustrating enough to be considered evilly user-unfriendly..^Phlebas^Version: 3.79

Pay to listen to own music offline?!?I have to pay to listen to my own purchased music library for offline listening (download music)? Play Music is way better..CuestromVersion: 3.65

Same complaint as everybody elseIf you’re using the free addition, the music stops playing once you put your phone to rest... what?? It’s literally just a second YouTube app. Waste of space..ImaLiarLmaoVersion: 3.49

I can’t close the app and listen to musicWhat’s the point of making a music app if it’s the same as YouTube?.Elijah.S_123Version: 2.69

Terrible replacement for Google Play Music. Get something elseThe interface is clunky. It refuses to download songs when I press the download button. The worst part is you have to pay for the premium subscription to play music with your phone locked. I haven’t put much time into the app because that is a deal breaker. It’s finally time to hop on Spotify or Apple Music, not this..Z3row0rmVersion: 3.79

Money HungryIt’s not good at all, you could just use regular YouTube. You have to pay to play music screen off which is ridiculous..Thx ghdjVersion: 3.75

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