Lululemon Customer Service

Lululemon Positive Reviews

🥰😍🤩 luluLululemon is a very prestigious brand that is high adequate and is a very good brand. Me and my family basically live off of lululemon it is anyways anyways oh my life. I go on your app every single day and see my fantasies. It dream. It is a dream come true, screw Athleta Lululemon for the win. Anyways, Lululemon is the best brand out there. My favorite products are the scuba, the define jacket, and the swiftly and the leggings. I especially love all the fun and unique colors y’all incorporate in your outfits, they are so unique, and I appreciate the high quality material that y’all are using to tell me your secrets they are so good so soft and cuddly. I could just sleep in those all day long . But I do have a suggestion y’all do need to bring back the dark blue swiftly, short sleeve. It is so bougie and chic . I’m literally always wearing your stuff and so is my friends, so give us a shout out to them. anyways I love Lululemon it’s very flattering and it’s just so beautiful. I love Lululemon FYI 13 years old where we do not have a lululemon but every single time we go to Dallas I go and visit lululemon and buy heaps of your products it’s a vibe in a sleigh, the 49ers just scored now the score is 21 San Francisco that I was saying lemon is such a good brand so always buy Lululemon because it is the best way to go actually FYI I don’t really like the 49ers I like the Cowboys but they lost go and they’re playing Green Bay and they they lost against Green Bay so I am not rooting for them have a dog and we called her Cheto, but her name is Tess by illumination.WoooooowwwwwwoooutffbnjccvnVersion: 6.52.0

Rude customer serviceMy family and I have been a fan of lulu sins we moved to Texas and it’s one of my favorite brands. But a few weeks ago I bought a white skirt and it was suppose to come it one week ago and came in yesterday, so I wore it to school today and my friend noticed a BIG RIP in the back. So I took it to the store to see if I could get a new one, and then said that there was no proof that it was ripped when I ordered, but when my shirt got ripped I sent it to the same place and replaced it FOR FREE and I’ve had that shirt for two years. The lady told me that it was probably my fault and even if it was, she could’ve said it nicer. And also told me that next time I want to get free lulu, go to good will. Lululemon has been nothing but good till today. This lady needs to get fired , and if she wants to treat her costumers that lulu has had sins 2018, then say goodbye to the popularities, cuz this costumer services has never been this bad. Once again I like lululemon, but I’m never going back to that particular store EVER AGAIN!.MOLLY TANNER ❤️Version: 7.15.119

🤍✨⚡️Lulu slays! I love Lulu so much! A lot of people say “oh you only get Lulu for the symbol on your leg” and “ugh I can get that stupid Lululemon trash at Target for 100 dollars cheaper.” I really like this brand because it is great for working out at the gym, at dance class and even got just lounging at home or sitting at school. To be honest, I tried Lulu at first because I wanted to see what the hype was and why everyone was wearing these expensive leggings. Once I tried them on, it was love at first sight! They were so comfortable and the fit was perfect! I didn’t think they were going to fit because I am pretty skinny but a zero was perfect! My favorite item that I currently own is the define jacket. I have it in blissful blue and I simply adore it. One thing I wish Lulu had was a regular define jacket in sonic pink because I am not a fan of cropped products. Otherwise, I have no other negative comments on Lululemon!!.BigmachostVersion: 6.14.71

Best staff!I have 2 stores near me and go to whichever is convenient for my day. Sagemore and Cherry Hill have some of the kindest staff. I am in there often enough that I am on a first name basis with many of them such as, Amy, Kathy, Alexa and Stephanie. One associate stands out. She was the first one to help me when I went to Lulu for the first time. She was funny, kind, knowledgeable and a pleasure to talk to. After my first ever visit, I was back just a few days later to purchase more,😫 it’s been an unending love affair since. I can never thank Caci enough for getting me to try on a pair of leggings when I said I was just shopping for my daughter. Even if we’re in the mall for something else, we always stop by to check out any new arrivals and see if Caci is around. My whole family knows her and seeks her out when they’re shopping there. She’s always happy, bubbly and helpful! Good hire, Lulu!.Rprg1Version: 8.15.0

Perfect for [almost] every occasionI’m an active 40yr old man. Lululemon’s gear is on/with me in my office on the computer all day, snow sports in CO, on the beach in the Caribbean, hiking glaciers in Alaska, at the gym and pounding pavement in Houston, strolling the streets and cathedrals of Europe…everywhere I go I am confident in their clothes, comfortable, and in style with lululemon gear. For the last 5yrs, when I started traveling professionally, I’ve been a regular at lululemon stores everywhere I go. Picked up some epic gear in Maine recently. Moisture wicking, odor repelling, frame fitting, durable and comfortable, lulu gets the job done. Pants for the office or mountains, shorts for lounging or HIIT workouts, jackets, T shirts, socks and the most amazing boxer briefs to hold in place and breathe refreshingly 😉. Plus, the military discount helps a lot with wife and daughter now in college who love lulu as much as I do and our daughter seems to have just discovered the app 😬..Brandon82ndVersion: 8.42.21

Lessens shopping experienceI wish lululemon would finally fix this app. It could be such a convenient way of shopping- if it worked. Constantly the shopping cart fills up with products I have either already purchased or removed weeks ago, it refills almost every time I go into the app and having to remove 20+ items so I can check out is bad. The other major problem, and with this company in general, is that there is never a clear amount inventory available, app shows things at stores that are not there and viceversa doesn’t show products that are actually available at stores. Then the different payment options disappear constantly, sometimes the app reverts to a previous interface and bugs out. Overall a bad app..SaavaalVersion: 3.18.3

Lululemon ReviewIn this review I will be talking about what qualities the clothing are, do the clothes come in time, do the clothes fit the way they say they will and lastly is the app organized. The qualitie of the lululemon pants are very comfortable and I think they are sometimes worth the money but I do think they are overpriced my opinion I think the clothes are worth around $30 but overall the qualitie does start to become worse overtime. The clothes definitely come on the day they say they will sometimes earlier. When I bought the camiflauge pants they came a day before the app said they will and I have never received a package late. In my opinion the clothes do fit the way the day they will I am a size 0 because I’m 11 and the pants always come in the right size and everything that I have bought has fit me. The lululemon app is very organized and easy to find things that you want all you have to do is search it up and it will pop up there are lots of options and overall the app is very organized in my experience. In conclusion Lululenon is a very nice app and overall I rate lululemon 4/5 stars. The only thing that would make lululemon better is if the clothes were less expensive because they aren’t worth that much and if lulu lowered their prices I would buy a lot more of there clothes. Thanks for listening!.Lululemon reviewVersion: 7.9.113

Where’s my closest?App worked until I had to chaymy password and then I lost ALL but 10 items in my closet. call tech-support and they said that it was because I change my password which isn’t correct because I’ve changed my password several times before and never lost almost all of the items in my closet. then she proceeded to tell me that I should only be able to see the items I’ve purchased in store from the app again incorrect I was able to see the items I purchased in store and online in my closet When I login for my laptop, I can still see all of the items one by one in my closet. It’s so frustrating because I’m on my phone most of the time and it’s always been super convenient to just be able to go to my closet and see the items I purchased now seeing only the last 10 of what I purchased is very frustrating please find a solution..D1sappointesVersion: 7.13.44

Love the apparel & customer service, BUT...It’s beyond frustrating when I get a message introducing new apparel, and when I go online to purchase an item, it’s sold out almost EVERYWHERE (online and in stores). How “new” is it exactly when everything in small sizes are sold out? I really like the real-time inventory check on the app, but the desk top version leaves something to be desired. It seems that not all Lululemon locations are represented, or show stock availability. I went on a wild goose chase trying to find the Align II pant 25” white, in size 4 only to come up short each time. What would be SUPER helpful... if there was a way to be alerted when stock gets replenished. I’ve been trying to find long, white leggings for the better part of 2 years and I keep missing the boat each time. Sales associates in the store couldn’t even tell me how often new stock comes in. “Whenever distribution sends us stuff.” I guess it’s just not meant to be..SinnabarrVersion: 3.7.5

Fits like a glove yet feels like angel’s breath!I find myself coming back to Lululemon again and gain due to the high quality fabrics and construction of the garments. Nothing fits better and certainly, nothing comes anywhere close to the level of comfort experienced when wearing any of the items I have purchased. I started out purchasing items for my oldest daughter, who just HAD to have Lululemon, and expanded into buying for my wife, my youngest daughter, and now myself, my son and my son-in-law. We are diehard believers in the brand, and I wouldn’t hesitate to recommend the brand to anyone who places quality and fit above the imaginary “value” gained by buying cheaper items. To the folks at Lululemon I would say, keep doing what you do!.JDTexan68Version: 5.31.85

Perfectly over sized crew neck and more colors for pants with the inseam 23Why does it stain so easily? And how do you fix it? I haven’t bought one of these but I only mostly see bad reviews. How do y'all, lululemon think y'all can fix that? Because I’m not gonna buy an $118 dollar sweatshirt just to have stain all over because of one little drop of water. Also one more thing some people are short and the have to get the inseam 23 so please give short people the chance to pick from whatever color they want to get because when I go to the inseam 23 they don’t have the same colors as the inseams higher than 23. So please give shorter people(inseam 23) the choice to have a variety of options of colors..Christmas time is here88Version: 6.43.110

LULULEMON IS LIFE 😍I absolutely love Lululemon, it has such a variety of amazing clothes all made with great quality. Another reason I am adoring this brand is because I am thin and tall so A LOT of clothes and brands do not fit, they are to big in my waist and to short lengthwise. Lululemon was a perfect fit from the start. Everything that I own from them is a go-to. I especially love having some good athletic wear because I do competition dance which Lulu clothes are perfect for. One of my favorites of all time are the Dance Studio Joggers! They are so perfect for my everyday lifestyle. Basically I love Lululemon and if your reading reviews right now wondering if you should try it, do it because it might just be as much of a lifesaver as it is for me. LOVE YOU LULU!!!!! ❤️❤️.Awesome55541Version: 6.23.111

I love this app!!Ok hear me out, Lululemon in stores is great. I just feel like it’s a bit difficult to shop it because it’s always super busy, and they are just so spread out that I feel like it’s kind of hard to find what you’re looking for. Whatever you’re looking for is normally not your size or out of stock. so having an app that is the same thing as the store is very helpful. Like I was looking for a waist length shirt and I couldn’t find it, but online they had it in the size I needed. I also needed a skirt and I couldn’t find the size I needed in stores, but I found it on the app so it’s perfect! And it saves me a lot of time when I have to go back to school shopping. Thanks for reading!!.Stalking_caseoh_coreVersion: 7.30.0

LULU🔛🔝Love this app, it’s so much easier to buy their products on here then on the website! Constant l delivery updates and great models for clothing examples! Wonderful quality and no bugs or glitches so far!! The clothes…ARE A M A Z I G! The leggings, don’t even get me started!! They are the softest thing I’ve ever worn!!! I’ve been a customer for lululemon for almost a year now, and I can say the product is worth the price and hype! My favorite product right now is the high rise hottie hot shorts! I have them in 2 colors, black and powder blue. I’m 100% getting more colors! And even thinking about the low rise! I wear their scrunchies, shorts ,& tank tops for gymnastics. Great airflow and flexibility! If your looking for good gym/gymnastics clothes…GET LULULEMON!!.Ansley Gipson 🤠Version: 6.40.98

Great App for ShoppingHonestly, usually I don’t download apps for retailers. They are usually low quality and not any different than just visiting the website. But the Lulu app is actually really good, it feels so fast and native on the iPhone. It’s really nice for pulling up sizes and styles that I bought in the past. I also like that when you buy through the app it actually shows the order and tracking information through the native wallet on the iPhone. Overall the app is just really nice and easy for seeing styles and colors. Plus I just love lulu anyway, I’d say 75-80% of my wardrdrobe is lulu stuff (and I’m a dude). I actually have more lulu stuff than my girlfriend..JacurtisVersion: 8.49.5

Almost perfect!Easy to search items and good sorting categories. Love the option to scan a tag in store to see options. Missing: the option to save items for later!! It can be hard to keep track of items I previously liked… but wasn’t yet ready to purchase. Other apps have the “saved for later” cart option & this keeps things organized & clear. Also, when items are out of stock the photo disappears & it’s hard to remember what it was? Often, items will be restocked and unless you remember a specific color name/description to search for it later… you may never find it again..Aray987Version: 4.35

LuluI love lululemon, even though it’s very expensive, it’s good quality. The app and customer service aren’t though! I never write reviews but I am so mad with them right now. First off, I made a purchase with an $100 dollar gift card, both items were on sale and I was left with $11 on my gift card. I got an email 3 days after I ordered saying one of the items were out of stock, even though when I put it in my and it wasn’t even in LOW stock. It’s been 3 days since and they haven’t given me a refund or even answer my emails. My other item was supposed to arrive 2 days ago but is still in transit yet it still says it was supposed to be delivered yesterday. Lululemon is already expensive so I think they should fix their app and customer service.IwishiwasacanadianVersion: 6.25.118

Lulu ⚡️✨❤️I love the lulu app it makes life a 100 times easier!!! I don’t live very close to a lulu store the closest one is 45 min away so the app makes things much easier. I lulu it’s great quality athletic wear. Everyone says, “ you only get lulu to have that symbol on your body” everything they have is so flattering and worth every penny paid. Lululemon is my favorite brand, some of my favorite items are their hotty hot shorts, align tanks, align leggings, scubas and belt bags. Another thing I love about lulu is that they have a ton of different variety of colors, a couple colors I like are sonic pink, poolside or white opal. Once you put those align leggings on you get addicted. Just warning you..Ava FiorelloVersion: 6.25.118

Please ConsiderPrice of lulu backs up great product and customer service. I know when I purchase a lulu item it comes with a network of people to assist me if needed. The product reviews are helpful, and I love that we can see reviews from other countries when their releases are ahead of the U.S. I’d like to be able to give customer reviews on the app. That is my main method for communication with customer support and for purchasing. I feel like a lot of the positive reviews aren’t being posted because it’s a hassle to get onto the desktop version, especially when the app is sooooo much more streamlined and user friendly! However, I often have issues during checkout, about 40% of the time. And my response from customer service is “order from a computer” but that’s not helpful to someone who impulse buys away from home especially on Tuesday when I’m at work haha. I also have issues with stock levels in stores not being accurate via the app...this has caused headaches for me a few times as well as employees Overall, minor issues I hope to see fixed!.Sins are deadlyVersion: 3.6.5

App ReviewPeople seem to be conflating the company and the products with the app and not reviewing the app here the APP STORE. While I do love this company and the products, this app is SO slow. I can have full signal and strong connection and it takes a long time to load. I understand that the app does a lot and is a great mirror of the website, it’s slow and when things load there are often missing photos that have a secondary delay. I usually end up going to the website if I want something bad enough but have given up on looking when it is more window shopping that actual looking, which doesn’t seem good for sales. The execution is great but the lag can be frustrating..Emmylu93Version: 8.5.66

The fit but overpriced and quality variable eg material- some pill, prefer matchable colors brighterLove the fit of the define jacket. I wear them daily for work bc of zippers since I work in healthcare, yet I don’t get a discount for front line pt care. Not a nurse. These prices ridiculous especially since I’m a walking advertisement for Lulu. I resent that, so although I’ve bought other Lulu products I’ve stopped. I continue with define because perfect fit no baggy material interfering with movement and work supplies fit into zippered pockets! Colors difficult to match like porcelain pink is a none color not pink not lavender it’s fails to match, but Oxford red and pearl pink right on for example..LindeLimeVersion: 9.11.16

A M A Z I N GThis app changed my life. you can also go to some stores and every thursday morning they have a sale at 11a.m! some things can be priced to 90 percent off! (only at in-stores, not the app.) definitely recommend. if it’s your first time trying lululemon stuff, get some neutral colors to start with your lulu journey. like white, black, and pastel colors. that way you get to see what colors you like and look good in most! i am a very tiny person, and they have such amazing sizes! i’m 12 years old and only 65 pounds. i’m a size 0 in everything and they fit perfectly! my favorites are the align tank top and belt bags. definitely recommend! 🛍️.Kait_0539Version: 6.19.97

AMAZING PRODUCT- not good shippingI LOVE lululemon!!! you might think “omg why would u pay that for leggings?” and don’t get me wrong, i thought that too but when i bought my first pair a while ago i knew what the hype was about. my favs are the align leggings. THEY ARE THE MOST COMFORTABLE LEGGINGS I OWN!!! however one thing i absolutely HATE is that i pay good money to get my leggings and ship them to my house, when they give me the LOWEST class shipping available. it has been VERY BAD lately and my leggings literally took like 1.5-2 weeks to get here. INSANE!!!! i understand if it’s just one time, but it’s EVERY-TIME!! anyways i expect more from the company if i’m paying that much. BUT I LOVE LULULEMON WITH ALL MY FREAKING HEART💞💞💞💞.U-n-knownVersion: 4.45

I love it so much!There once was a time where I was like “why are leggings so much, how special could they be” after my first pair... let me tell ya.. They’re VERY special! I am obsessed with this brand now. I have numerous pairs of leggings, scrunches, skirts, etc! I love the quality. Other leggings rip in the middle because of their low quality and cheap material. However I have had some of my lulus for 2 years now (as I am a newish Lulu addict). They still look brand new! I always like to buy variations because they make work, working out, hanging out so easy! Seriously I love my lulu everything! Thank you for the incredible quality and customer service always! You are the Disney world of clothing stores..MeechelleeeeVersion: 3.15.4

Broadway Plaza LocationI received the best customer service from this Lululemon. I was I purchased some leggings but somehow they didn’t make it in my bag. I called the store and left a message thinking I would never hear back. In fact, I did hear back a couple days later. They heard my story, believe me, looked for the leggings, told me when I could come in and pick them up. They were very attentive, and also trusting, and providing me with great customer service. I am grateful I was able to get my leggings without any bureaucracy. I will definitely continue to shop at this remodeled location, which is big and comprehensive..M.C.Q.Version: 6.2.119

Where Style Meets PerformanceTheir gear consistently delivers on both fashion and function. Whether I’m hitting a yoga class, going for a run, or just running errands, Lululemon pieces make me feel confident and comfortable. What I love: • Quality: The fabrics are buttery soft yet durable. Even after countless washes, they hold up beautifully. • Fit: Their leggings (especially the Align and Wunder Train lines) hug in all the right places without feeling restrictive. • Style: Lululemon nails the balance between sporty and chic. I can easily transition from workout to brunch without changing. • Innovation: From hidden pockets to sweat-wicking tech, their attention to detail is impressive. Room for improvement: • The price point is definitely on the higher side. While I believe the quality justifies it, I’d love to see more frequent sales or loyalty perks. Overall, Lululemon continues to be my go-to for activewear that performs and looks great. If you’re on the fence, start with a pair of Align leggings—you’ll understand the hype instantly..Tyn220Version: 8.42.21

THE BEST APP EVERThis app is amazing! as a lulu addict, i have way to much lulu (if that’s even a thing) and this app makes it so easy!! you can add a credit card and then just check out in about 5 seconds. you have options picked just for you and you can get emailed when things are or are not out of stock. i love this app, and use it constantly. onto the quality, these are the best leggings i have ever had. the align material is ever softer than a barefoot dreams blanket and it is so comfortable to wear. i recommend the align tank top, leggings (28” if you taller), and the hotty hot low rise lined shorts 2.5”. hope this helps :)!.Chalotte9156Version: 5.1

Return jacketYou say if I do not pick up the pink jacket by January 27, you will put it you will cancel it, but you have not given me my money back on it. Please let me know when you’re gonna give me my money back on it and I can order it and have it shipped to me. Please let me know as soon as possible. I really doing business like this, but I’m not gonna go down to that store and pick it up specially after the way you handled it call me as soon as possible or email me and say and return my money to my credit card. Would you charge me before I even pick it up and then you say you’re gonna cancel it. I don’t understand that as soon as possible call or email me give me my money.Bus ba thereVersion: 9.3.92

My fav yoga clothing!🤍I love lulu lemon, as much i’m wearing their leggings right now as i write, the only thing they need to do is start sending PR out, i mean if they had a PR I would definitely sign up, but i use their clothes, and fanny pants every day, i mean ya it’s expensive but the clothing feels like the best material, but the app has yoga classes which is amazing for a clothing line, i don’t think other yoga clothings stores do that. and now that lulu is making more clothing, and fun designs like i remember seeing this rainbow top on my for you page i went to get it but it was sold out unfortunately, but amazing clothes.ℙ𝕠𝕡𝕠𝕠𝕡Version: 7.30.0

Carlsbad CA store ROCKS!I recently was looking for a pair of the APL tech loom shoes and noticed they were on sale. Are used the website to locate the shoes at various stores across the country. The first store I contacted in Chicago said they were too busy to take a phone order. The Carlsbad store took my name and number and said that they would call me the following day so that they could sell me the shoes. I was so excited and very appreciative for their help. I wish I remembered the persons name who called me back the next day, but they were very nice and my shoes arrived today, making me the happiest person on earth!.CZPeachesVersion: 3.7.3

Lululemon app - feature enhancement?The app is good. It’s user friendly, not cluttered, easy to check out, search words are intuitive, and it has my previous orders. For the most part really good. A great feature in the app is to see store inventory when item is not available “online” but, there’s a short coming to this. That short coming is that it doesn’t allow you to purchase from that store within the app. I have to track down that item by calling the store and ordering it over the phone. Basically, if it was just “one bucket” of inventory to pull from and order within the app it would be more convenient and less time consuming..DnfallonVersion: 3.7.6

LululemonI just love the app and the store they are always so organized and the workers are always so polite and if you need help finding something they are always there to help you out. Even though there prices are expensive they are definitely worth it and are good material and great quality I would recommend all ages beside kids 0-9 because they don’t make kid sizes but they could simply get a belt bag or keychains ponytail holders wallets etc. just not the clothes. I would definitely recommend this store for any of you out there looking for reasonable clothing and more!.FjxjxjchcchcVersion: 6.23.111

Wanting to love Lululemon but struggling!!!I’ve been purchasing Lululemon leggings lately and have bought almost a dozen in the last two months. Every pair fit so different and vary in materials. I recently returned a pair that had cross stitching on the side of the leg that was completely coming apart. So happy I never removed the tag. They were close to $140 and now I just saw them on “we made to much” for half the price. Another pair I just wore are balling up between the legs after an afternoon at the zoo and maintained water droplets the entire day after I washed my hands in the restroom. No more pink for sure!!! I’m just not convinced the legging products are worth the price. Sorry, I want to love the leggings but so far I just enjoy the great staff at my local store!.MommyhelloVersion: 3.7.3

GreatLove.Nic KnoxVersion: 3.7.5

Love love love!When lulu is life!.YogabossmomVersion: 3.12.4

Good but has room for improvement!The app is wonderful, and has a great feature where it keeps track of your old orders, and the items size you bought. The one area that I think could use improvement, is in the Reviews section. The only way to write a review of an item (that I’ve found) is doing so on your computer. My idea of improvement is that since everyone only ever reviews the items that they’ve purchased. The fastest and easiest way for customers to be able to write a review, would be if Lulu amended their app to be able to write a review straight from the Previous Order section. So that after you received your order- If you could go on your app, tap “previous orders” and then select the item that you’d like to write a review on! As of right now thats not possible, and I think you’d open yourself up to more happy customers writing positive reviews of your products if you made it more accessible from the order page. This seems like a simple addition to the app. Just an idea!.BookBathNapVersion: 3.15.4

App is worse than websiteApp keeps having glitches. I deleted 2 years ago and started using recently because of previews for members. Now broken again. When you sort to new arrivals on we made t Much or New arrivals you only get 10 items. Who is doing the quality control..Eliott3KVersion: 7.27.65

OkayHave difficulty completing orders, glitchy! Otherwise decent app.MuskokaKimsaVersion: 3.3

NHL clothes for TorontoHi There, I can’t buy Toronto man shirt to my husband and me . Could you let me know the order come back. I am so sad I can’t buy them..Alice KitVersion: 7.41.95

Online shoppingI’ve been shopping online but I haven’t given any paper bag for all my orders.Girlie GGVVersion: 7.27.65

Hypersensitive when scrollingThere seems to be a recent update that is annoying. As I scroll through it picks it up as a click on the product And then takes me to the product every time which is quite frustrating actually..AdaMBrowneVersion: 6.19.97

App is Difficult to useIf user wants stop scroll by holding on the screen, it opens the item on which scroll was stopped. I also feel user authentication is not working properly (may be I could be wrong). I'm not able to login back into the app. I was logged in, don't know why I was logged out when I tried to open the app next day..Nidhi369Version: 6.38.18

Best leggings I own, hands down.I’ve tried so many dupes, but nothing compares to the real thing. The fit is incredibly flattering, the quality is top-tier, and they hold their shape perfectly wash after wash. They are an investment, but the quality and lifetime value make them worth every penny. Super happy with this purchase!.Edjenmiah5Version: 9.21.0

Never disappointmentI’ve been shopping at Lululemon forever. I still have the first logo shirt I bought in the ‘95. I only have good things to say about the brand. But, I love how you can wear it anywhere incorporating in any occasion. Love love this brand..TrixwesVersion: 9.21.0

HabilléeToujours habillé par Lululemon ♥️.MPPFraudeVersion: 9.21.0

Shipping VerifierDoesn’t have override or manual option - Canada post as a verifier is insufficient - the entire town of Burford on King st doesn’t exist.Just googleVersion: 9.21.0

Running shoesAmazing comfort ,.Ework1Version: 9.21.0

Order being processed, wrong cut of pantie orderedMichele, thank you for your help!.J @ 9820956F75Version: 9.19.67

Je n peux plus me passer de lululemonTout est de celle te qualité: tissus, coutures, styles et coupes. Pour le sport, le casual, décidément ma référence!.Clau.houleVersion: 9.19.67

Pretty good appWay faster and less glitchy than the website. Probably the best retail app I’ve used..Freelanc3rVersion: 9.17.71

DisappointedFor the first time, I received a delivery from Lululemon that I believe was not reflective of what I have become accustomed to. This purchase was important to me on two fronts. Mother's day gift and mobility support. As much as I appreciated the communication surrounding the delivery, I felt a sense of deflation when I learned the products would arrive separately. My excitement was further reduced when I saw the way each item was shipped. They appeared to me as though they were previously used as the outer packaging were disheveled and lacked the presentation I am accustomed to. I felt it important to mention this as when I made the purchase, the sales representative was Fanstatic. We traveled a long way to the store due to limited availability. Now I'm questioning getting a return because I believe the products were previously worn because of how they were presented in the packages. Thank you for the opportunity to share my experience. Sincerely,.Lovelulu ♥️Version: 9.19.67

Great quality productsI love the Lululemon. I have a few things from them and they last the quality is good that you look good. We’ll continue to buy..Joanne&ClaudeVersion: 9.17.71

The Very BestSuper straightforward to navigate. I’ve been using the app to shop from Lululemon since 2023 and it rarely fails. Love the selection of the clothes available. I live in Canada and was pleasantly surprised when certain clothing articles came from BC, giving you access to a greater variety of styles and colour waves. The standard shipping is very fast too, living in Quebec City most of my orders have arrived within 3-4 business days. 9/10 my orders arrive a day earlier too, which is always a great surprise. My favorite feature is the « we made too much » tab for those discounted items. Can’t go wrong with a proper bargain and Lululemon has sales all year around. Sprinkle in a payment plan to support your budget after a shopping spree, and you can’t really go wrong with the Lululemon app. Keep up the great work folks!.Cjoseph1995Version: 9.17.71

Best Brand everI’ve tried a lot of brands over the years, but Lululemon really stands out. Every piece I’ve bought feels thoughtfully designed, almost like there’s real technology behind the fabrics. I own quite a few items now, and honestly, I’ve been happy with all of them. The quality is consistently excellent, and they hold up incredibly well over time. I never worry about them wearing out or losing shape, even after many washes. Beyond durability, the fit, design, and overall look are just on another level. Everything feels comfortable, polished, and well-made. Their customer experience is also great, which makes the whole brand even more enjoyable. At this point, it’s hard for me to go back to other brands nothing quite compares. Thanks Lululemon🩵.Sarah nasabVersion: 9.17.71

Favourite uncleMy uncle told me to rate 5 star.ATM NVersion: 9.15.0

Clean & confidentThere’s something about Lululemon that just never misses for me. The fit is always spot on, the material hugs the body perfectly, and the quality is consistently there. I know exactly how each piece will sit—no guessing with sizing or length. I’ve tried other brands, but nothing comes close. It’s one of those brands where I always want more, and the price feels justified every time..SanBissVersion: 9.13.0

Good appThe experience is good, there is one flaw. When zooming on a picture and closing the picture goes back to the main screen and not to the item I was looking into. Also, need an option to search for shorts that have pockets. Also need an option to search for shorts that fit my phone.Perly70Version: 9.15.0

LululemonLove all the products and the quality is unmatched. Definitely wish it was a little cheaper however, like I said, the quality is there. I actually am a member of the Oshawa Center, Lululemon run club and have found such a great community in joining. Lululemon has so much more to offer than just clothing and accessories and I definitely have them to think for my new love of running!.Cait sollVersion: 9.13.0

Streamlined workouts!Mix and match options always easy to co-ordinate to dominate your day!.SnXjshsbdndjdhhdVersion: 9.13.0

On line ordering using appSmooth and fast shopping experience High-quality product photos + zoom features Lets you check store inventory in real time Saves past purchases and favorites (easy reordering).Penguin2343Version: 9.11.16

App Is very slowApp is very slow down with new update. I think IT team need to look upon..Ardas1327Version: 9.11.16

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 9.21.0

Lululemon Negative Reviews

Worst customer serviceI ordered an item from the app for Christmas recently and it got “delivered” according to the email they sent me although it was never actually even delivered. I tried calling customer service but phone call wait times are ridiculous, and the hours are very limited. I’ve sent the same exact email 3 or 4 times to customer service in hopes of getting an actual response and cooperation about sending a replacement for my original order because I have yet to receive hardly any help regarding this issue. I’m very frustrated at how over complicated it is becoming for anyone to help me just get a simple replacement for a package that was never even delivered. The customer service is ridiculous, not to mention the very limited customer service hours that they’ll even respond to a call and/or email. You can’t even cancel an order from the app or through email after the guest service desk help center is closed because no one is there to help you “cancel the order”. Someone should be available 24/7 or at least make an option to cancel an order after hours available because if you place an order, they give you 60 minutes to cancel your order but oh crap you’re screwed if you place the order after hours and order the wrong size or color and try to cancel immediately after doing so...because they’re not open until morning to help you cancel and by that time, they won’t even cancel it because it’s passed 60 minutes of when you placed the order.Stinsmith2019Version: 3.12.2

In Store vs Online ApplicationRecently discovering this store over the summer I quickly fell in love with the brand and all of the products it had to offer. Not only that coming into the people were always very helpful and helped me find everything I was looking for, including the style I preferences, and the correct size proportionate to my height and waist size, which helped me out quite a bit! Switching over on the app, I figured it would be a breeze to scroll through the catalogs and find what I want and have it shipped to my house, this is what I initially thought. However, from my personal experience it was a little more difficult and actually the online experience is much worse than in person. When purchasing in person, all the shorts I had were great quality, went through multiple washes and stretched quite a bit and never made wear and tear till months of excessive use. On the other hand, when I’ve purchased online with or without this account, the life expectancy of the products I buy especially the Pace Breakers 7” or 9”, the logo would seem to fade within the first week of it hands on, the top of the strings would fall apart and crumble and the inseams would be too tight and have some parts poking at my sides when running or doing any form of exercise. Sad how great the quality product can be but for some odd reason the phone application I don’t recommend for almost Lululemon enthusiasts..FriedTummiVersion: 3.7.1

Lulu lemon hates its customers - only wants $$$I placed on order on the weekend and mistakenly used the wrong shipping address. I caught my error within two minutes of placing the order so I emailed, called, and texted the customer service department to cover all my bases but because it was the weekend no one responded to me until the next morning. Unfortunately, there’s nothing they can do to change the address and when I asked to cancel the order so I could re-do it, they told me no, as it was over my 60 minutes window to cancel. I asked multiple representatives to cancel it and they told me if and when I receive the order, I can take the items back to the store to manually return if it’s within their return policy time frame. No one cares you’re spending hundreds of dollars on athleisure wear. All lululemon cares about is getting the sale. I am confident Nike would have made the situation right to either make sure my shipping address was changed or allow me to cancel the order. Now I have to wait for my order to be delivered to a business I don’t work at anymore and hope it will be sent back to lulu lemon before they will allow me to change my shipping address and/or credit me back the $309 spent of shirts. Kind of ridiculous for a company who prides themselves in their ethical standards. Save your money..I should have bought NikeVersion: 3.9.0

Can’t log in. Can’t find my account.I can’t log in. Can we get any more basic than this? How was this version even released? “We couldn’t login to your account.” I tried to log in on a web browser and it worked fine. Seriously guys. Way too much friction in getting people to use your app. Please work on this and test your apps before you release them. What is lulu doing with all of the money we are spending on their merchandise? Let’s improve the experience for loyal customers who are actually trying to give you more business ... you’re making that experience very unpleasant. Also what’s the point of having filters if they don’t work. Again, something so simple and basic is broken. Example, for men’s shorts, I get 68 results. If I apply the “running” filter, I get 1 result. Ridiculous. Where are all of these glowing 5-star reviews coming from? They most certainly aren’t real. I’m tired of seeing all of these big companies gaming reviews and ratings. It’s completely dishonest. There’s no way an app where I can’t log in and where the filters are broken has a 4.9 rating. This is fraud. That’s exactly what this is. Incredibly disappointed..DigitalNomadSFVersion: 7.24.111

Misleading app and arrogant companyI was told by a store clerk that I couldn’t have my jogger pants exchanged for a different size because my purchase online was a “final sale”. Yes the item I purchased is 30 bucks off the original price of $120, but the app won’t display it is a final sale on the product page. It actually said “free shipping and rerun” on the product page. The clerk took the patience to explain that one needs to see that “final sale” legend with the fine print on no return when you proceed well into the payment stage. I think a neat trick would be to mark off all items by 1 dollar and then everything will be no return and no exchange. What’s infuriating is that they have the size I wanted in the inventory. I dialed the customer hotline and was put on an indefinite hold to get the privilege of speaking to an “educator.” If you are puzzled, that’s how this company call their customer reps. I had to hang up and throw away the pants because it’s simply not worth it. You know a company is fundamentally messed up when they call their sales rep “educators.” App deleted and won’t buy any item going forward. Good riddance..Astrid11$Version: 3.18.4

BugsCurrent version stutters when scrolling on iPhone 16 Pro. Clearly you’re not taking advantage of the refresh rate in your coding. This needs to be fixed! This still hasn’t been fixed and still happening on iOS 18.2! Current version has a time zone defect on the Order Tracking screen. Currently I have an order set to deliver on Monday. It’s Saturday 11PM Eastern Time and it’s saying “Arriving Tomorrow”. Clearly it’s an hour ahead for some reason. This needs to be fixed. You guys need to solve the issue of “in-store profile” not being linked or the same as the profile in the app/online. It’s 2023 and the fact that your sales system doesn’t match up so that you can see all your things you buy and also control email spam subscriptions, gift cards, etc. is RIDICULOUS!!!! You need to link the two systems/profiles together because EVERYONE else has this, not sure what your problem is. It’s not that difficult, it’s time for you to update your backend to merge the two systems. If your IT can’t do this, it’s time for a new IT dept or CTO..SwankPeRFectionVersion: 7.49.0

The customer service was awfulI used to absolutely love Lululemon but after this last experience I am out as a customer. I purchased a few items as a gift and they were supposed to be delivered to a pick up point. They got stuck on a truck and for over a week there was no communication or movement. I finally messaged lululemon to try to get this resolved and they told me to wait for an other week potentially more.. so I waited.. at this point we are looking at two weeks post delivery date. I got in touch with them again and was told that it would be another 5 days until they contact me with a solution. Mind you, this has happened before and their customer service had it resolved in minutes. I asked them why it was taking 3 weeks to have any kind of response and the person told me that they will personally look into it and that they needed 5 days. I was starting to get attitude from their agent after questioning them. I asked for a manager, and the manager would take an other 5 days to get back to me. This was becoming beyond absurd. Finally after over three weeks the package was delivered to the pick up point. No one got in touch with me to let me know this happened…it was by pure luck as I was picking up something else that the FedEx person mentioned my package. I immediately sent everything back. I was so done. I expected more from Lululemon..Unster66Version: 7.15.119

AppI have been a huge fan of Lululemon for almost 10 years, but the app needs a lot of work. It glitches quite often and items disappear from your cart or at the point of sale, there’s an error that something is missing when everything is filled in correctly. It seems to happen most often when there is a delay in starting to add items to the cart but getting interrupted and not getting to finish it at that moment. When you return to complete it, and yes for me sometimes it could take a couple days to get back to it, the cart is empty and I have to start over trying to remember what was there. I’ve also found that if my stuff still happens to be in the cart after a delay, a glitch inevitably causes some type of error when attempting to checkout. I’ve tried checking for updates, etc, but still seem to have these issues often. I hope this helps because I love having the app, but it does need some work..Bucket15Version: 3.5.3

No order cancellationYou can’t cancel an order minutes after purchasing. I bought $400 of merch, and realized that it auto filled the wrong shipping address (in a state 2500 miles away from me) the second I hit the button. I figured it was not a huge deal because I’d just cancel and start over with the right address, since it had only been seconds since I placed the order. Nope. You can’t cancel orders at all. I try to call customer support and it’s literally just FAQ’s, no people. I try to chat with customer support and it says I’m 18th in queue etc all the way down to 1 and then it jumped up to 355th as soon as I got to 1. This is an absolute joke that such a massive national brand can’t have customer service or allow order cancellation seconds after placing the order (before anything is even pulled from their warehouse shelves) I guess I just blew $400 I’ll never see again. I will never be buying from Lulu again, Vuori has better quality and much better customer service. Even Nike is preferable IMO..YungYeetSauceVersion: 3.15.2

Worst Customer ServiceAfter waiting on hold 40 minutes and getting cut off and telephoning back and waiting on hold 50 minutes and Kevin cut off I went to the store to return a pair of women’s leggings that were sent to me arbitrarily by mistake. The store would not except them. Now I’m in for three hours of my life that I will never get back. I called again the next day and they tell me that it is up to me to obtain a shipping package and download an email, print it, fix it to my supplied transport package and then take it to a FedEx or arrange to have FedEx pick it up for me. Imagine a company that will not except back at a store an item that was incorrectly sent to someone. It is beyond frustrating trying to do the right thing. I i’m still waiting for them to contact me like they promised. I never bothered to send me the label to print out at my expense. Hi I am very frustrated and upset and I think I’ll just sit on this product of theirs until they straighten out their priorities.Vivian SerataVersion: 4.35

App is a jokeYou are loosing a long time and prolific customer. Your app has been glitchy for some time and I've resorted to using your website. Over this holiday season both have been unreliable. They aren't saving guest profile information and not processing payments. Over Christmas the only payment it processed was through PayPal. I've reached out to your company through site feedback and received condescending cut and paste responses. You should read my entire message or look up my account information. Yes, I've already made sure my address, billing address, credit card numbers are correct. I've retyped them even though they're saved to my account. I also have plenty of funds available on the cards I've tried to use! Your app isn't even recognizing your own gift cards! Between blatant borrowing of design inspiration from your competitors and your rapidly declining customer service, your company is quickly becoming a joke..RunrunyogiVersion: 3.7.3

Anti womanI deleted my app when I saw the hijab. I will be spending $0 with Lululemon until they remove this item and apologize. Here is what I sent their support: I am a long time Lululemon fan. Everything I wear when I’m not at work is Lululemon. I’ve spent thousands of dollars on new Lululemon gear in the past few months. I was shocked to see a hijab featured on Facebook. Islam and the way they treat women is antithetical to every value I hold for myself and my daughter and my friends and my family. Women are second class citizens and the hijab is the open symbol of oppression. I will not spend another dollar with Lululemon until this item is no longer available and an apology is issued for going against every western value that has allowed Lululemon the success it currently enjoys. Go open a store in Iraq, Iran, or Afghanistan and see how well you do. I’m already vetting other brands and encouraging my friends to do the same..0311-gruntVersion: 8.46.21

Scam warning!! Dishonest company!I received a supposed promotion from Lululemon on my Visa card. Promotion was “Earn 10% back on your Lululemon purchase, including taxes and after any discount, with a $50 maximum.” I ordered a bunch of items. Lululemon charged my credit card for the cheapest item. Then Lululemon made another charge on my credit card for the remaining items. Lululemon put this statement in the fine-print. “It is possible that the merchant may split your purchase into multiple transactions. Offer redemption awarded as statement credit on the first qualifying transaction amount.” In other words, it is a scam offer and you will never get 10% back. I lost all respect for Lululemon. I will be returning my entire order and no longer be doing business with them. I hope I am one of many who call out Lululemon on social media for disrespecting loyal customers with dishonest marketing scams..RasomakhaVersion: 8.34.116

App asks for pants inseam instead of lengthBe careful when using this app!!! When buying men’s pants it asked for inseam size. My husband bought 4 pairs of pants and when he sent me the link and opened it on the website it said not inseam but length. So his inseam is 28, not the length but they are sending pants that are length of 28!!! He will look ridiculous. When calling customer service they said wait for the pants to come in and then goto the store to exchange or return! Well we bought them through the app and had them shipped to avoid going to the store in the first place. It’s a error with your app and instead of canceling the order, your more than happy to waste your customers time. Sorry Lululemon but your clothes and lack of customer service is not worth us wasting our time so much! Thanks for nothing!!! Fix your stupid app!!.Nikki M 23Version: 6.49.121

Disappointed in the serviceI don’t write many reviews. but when things are crazy stupid I have to say something. I have made several purchase of the men’s abc pants recently. Really love the fit and comfort. I am actually getting another order delivered on Monday to my house. But today on a trip to Atlanta it turned cold. I am going to a ball game and wanted a jacket and jogging pants. I wanted to pick them up to wear. So I zipped in to the closest store. Placed my order and received confirmation “your order is ready.” When I went to pick up the order the store sales rep said “we don’t sell men’s clothing here, you will have to call “them”. Who is them? Are you not Lululemon? Not making a big scene about this but I drove 20 min. I left and called “them” or the service attached to the order. Look I do online “business intelligence and analytics” for a 3 billion online retailer. The company is a much larger brick and mortar presence. I know everyone has their struggles. But this was not a best effort on your part. But when your online site doesn’t understand a women only stocked store, that is an issue. I really like the clothes but disappointed in service. When I called customer service they were very nice. But overall underwhelming experience..123stewartVersion: 3.14.0

A lot of bugs recently and never got fixedFirst, I have not been able to place any orders on this app for many months. Always encountered issues. Second, recently whenever I log into the app, lululemon would send me an email confirming my access updates?? So if I logged in 20 times in a day to check things out, I would receive 20 emails. In the beginning I thought my account was back so I had to change my password many times. Customer service said to delete the app and reinstall. I did that and it only helped for a few hours. After that the problem persisted. All of these are beyond my tolerance. Lululemon really need to pay their software developers better, perhaps hire a stronger team, and make this app actually usable. All these problems are impacting your sales numbers..Catt5555555Version: 6.22.92

Don’t use Lulu’s online orderingI got a Christmas gift. It was the wrong size. I went to my local Lulu store. They were out of stock on the product. The clerk offered to ship the product to my home. I agreed. The clerk took my driver’s license to confirm my shipping address. We discussed the odd name of the street I live on. She placed the order. End of story with any other company but not with Lululemon. Their ordering system pulled my previous address from SIX years ago and shipped the product there. The staff that covers the toll free line were unhelpful. They said they could do nothing and they had to wait for the product to be returned to them!! This is the SECOND TIME I have had this problem. The last time I had this problem, I deleted my old address only for it to be reloaded and tagged as my primary address. When I wrote and complained, the person who read my email merely sent me a gift card rather than taking the initiative to actually solve the problem. Since this is my second trip to this ordering nightmare, I am sure everyone will understand why I am warning everyone not to use their on-line systems. Save yourself the aggravation!! Bye bye Lululemon!!.ThePolarBeastVersion: 6.52.0

App malfunctioningFrustrating that every time I try to return to the search results after browsing a specific item it goes back to the top instead of where I was..ZoeJZVersion: 5.28.97

ShippingTerrible service to get a pair of socks.Unhappy programVersion: 7.30.0

Awful product qualityPurchased shorts through this app and pilled within on hour of wear. no refund provided. waste of money. terrible experience.98654651321354Version: 9.11.16

Stop pushing ads!Notifications (ads) for products that I am not interested in are super annoying. I don’t buy women’s clothes… stop pushing ads to me for women’s clothing!.@deanoyyzVersion: 8.44.92

A Massive Company Like Lululemon Doesn’t Have a Tablet Version???After resisting and resisting, I finally thought I’d give the app a try despite the fact that I’m not a fan of needing an app for everything these days. I shop on my iPad, which is where I downloaded, and was dumbfounded to see that unless I’m doing something wrong, there is no tablet version of the app and everything appears as phone-screen size. Are you kidding? A huge company like lulu doesn’t have a version for tablets? What a miss, especially given the present online shopping culture. I’ll be back if you ever make a version that I can properly use on my iPad..AndryVeeVersion: 7.30.0

App is not workingAugust 2nd 2024 and the app is not working at all..Logan1669Version: 7.30.0

The app seems to glitch for meThe apps seems to glitch frequently enough for me its a dread but so much easy than ordering on line ngl, bc of apply pay and convenience.Logan Paul's wifeVersion: 7.27.65

App doesn’t workEvery time i click on a notification , it says it’s unavailable. also none of the pictures are ever displaying..😘😍Kaylen Sartorius😍😘Version: 7.27.65

Crashing and will not openApp is crashing and will not open.Jacob-DVersion: 7.24.111

App keeps crashingApp won’t open. I refreshed my phone and everything is updated, but it keeps crashing.Rose4908Version: 7.24.111

GlitchyWhen I click on the app, it opens for a split second then crashes. I’ve tried deleting and redownloading, nothing works..RananazzalhVersion: 7.24.111

It won’t even openI cannot express my love of lululemon, it’s always a pleasure to receive a new item. The app however, it will not open. It does a half second pause and closes immediately. I have uninstalled and re-installed. I also have a fully up-to-date iOS operating system. What an upset..St12356789065432680Version: 7.24.111

Doesn’t function as it shouldI don’t know what the point of filters are on the app because even if I filter just for a specific size or color it still shows the entire inventory. I don’t want to see what’s out of stock, I filtered to see what they have in stock in my size.. and yet I have to non stop scroll and hunt for my size which is time consuming and annoying..DrxgxnnnVersion: 6.25.118

GlitchingUsed to work fine but for the past couple of weeks it has been glitching and freezing. Downloaded the app again today and same thing .... Wondering if it's a bug fix? Need to shop soon, haha!.RaehabxoxoVersion: 5.14.45

Unstable AppApplication is consistently freezing and then stops working. Annoying, very annoying..ItsHIMMVersion: 5.9.160

App not working on my iPhone 12 Pro MaxWhen I download the app to my phone it will download no issues but the moment I try to hit “add to me cart” it won’t work. I have updated my phone and app already. I just got this new phone and it’s still not working. What do I do?.Sierradupuis1234Version: 4.35

SO SLOWThe app takes FOREVER to open, I’m talking 2+ minutes. Using the website on a browser is way faster. Please fix!!!.MadaboutdisVersion: 6.34.68

Missing key info vs websiteThe app missed key info like product description and fabric details vs website. Also less comments than on the website. Less complete product pages, and each time you go to another app you get the homepage again when coming back. Makes research and decision making less smooth..Lexiemorin19Version: 9.23.0

DeliveryThe time to receive my products is to long.Roiiiiiiii nzrVersion: 9.21.0

App not working wellTried to order multiple times and it wont go through. Tried to call customer service and it takes forever for them to respond. Tried to report error every time i order but was not resolved.Lou Le MonVersion: 9.15.0

Hard to searchEverytime you try to look up something it pops up a message that says that this category doesn’t exist. Is very hard to look up something.MichuC202Version: 9.13.0

FilterFiltered results are deceiving and not accurate..Wiy4unrkn riorVersion: 9.13.0

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 9.21.0