Carnival HUB Customer Service

Carnival HUB Positive Reviews

Works well when wifi worksThe app worked great as long as the wifi worked on the ship. We went with our family and my youngest spent some time in the daycare. I really liked that the app showed if she was checked in or out of daycare and by whom. If my sister, wife or someone else on the list checked her out it showed the name of who checked her in or out and at what time. It also had the hours the daycare was open. Another cool part of the app was the scheduling and reserving events. When you reserve an event in person or in the app, carnival automatically pushes the scheduled event to everyone’s app and lets them know they have a reservation for a certain time and where it is. The app will remind you 15 minutes before the event to give you enough time to make it on time. I scheduled a dinner at the steakhouse (which I highly recommend) for a party of 12. (I had to go to the steakhouse to make the reservation since you can’t do more than 9 people within the app. I could’ve called too but I like to do things in person sometimes). A few minutes after reserving everyone, it pushed a notification to everyone’s app letting them know they have a reservation. You can also see what other people in your party at interested in attending. It a nice app as long as you are connected to their wifi. To be clear you do NOT need to purchase the wifi plan to use this. You simply connect to their on board wifi and it functions with all features. The messaging feature is nice too..Samich22Version: 3.17.1

Carnival Sunrise July 16-21This was our first cruise in 17 years. My husband and I got to bring our 16 year old daughter and her friend for their first ever cruise. So much is different (in a good way) and so many things the same- also in a good way. First, I love how dining is set up now with a range of time to eat, but still get the same waiter. I was worried about that because we all know they make up part of our fun by getting to know us. I loved that we could see the menu ahead of time on the hub and check in. I also loved the Hub with the events and details of the day and how they are categorized by food/drinks/ shopping/etc…. It was a great way to plan your day ahead of time (My last cruise was still with a piece of paper slid under your door nightly that you had less time to plan your day AND had to keep track of all day!) Last, but not least, I loved to see a lot of the old things that made me fall in love with Carnival when I was 13- every single employee is friendly, says hello and smiles; they work hard to make every person’s vacation relaxing while working hard to keep the ship clean; the fun, music and tricks at dinners, along with the personalization of them learning our names (cabin stewards also); the photographers to catch those special moments, and just all the fun with the staff and fellow cruisers. It’s exactly what I told my daughter it would be like. Thanks for another great one Carnival- it won’t be another 17 years before our next one!.ShankohlVersion: 3.11.0

Carnival cruise Horizon Christmas 2022Despite all the craziness we went thur to make our first Cruise it was amazing from the time we boarded to time we got off. Everyone was nice in helping us get what we needed , just to let you know it was a snow storm & extremely cold we flew Southwest Airlines only to sit on plane for 4hrs before we left to our next destination which was Atlanta made it there & they cancel us till in the morning got tickets to fly into Ft Lauradale that morning so we slept in airport, now it’s time to board but not enough workers so we been delayed for two hrs now mind you we have to be on that ship by 3pm we get to the next airport waiting on luggage none so we put in a claim & we knew it was nothing but the devil we said we getting on this ship we came to far & been thur too much, we made it y’all with nothing , but when I say Carnival staff was amazing they made us feel like we had nothing to worry about. We had a amazing time with Cookie omg Cookie was the highlight of the ship for me, and the workers at guest services April, she rock took good care of us, our guy Antonio who took care of our room everyday was just awesome. In the Victoria secret store the young lady precilia was so helpful got Toiletries for us free. God put us just where we needed to be with the Best cruise ship & workers again Thank you all for everything, we are planning to bring our family on the next one. Thank you all from the bottom of our hearts James & Velma.Missy15587Version: 3.16.0

Best Carnival Cruise EverrrrrrOn Thursday, August 24, 2023 I sat cell with my best friend teniqua Owens for her 50th birthday cruise extravaganza. It was only 25 of us but we had the most amazing time ever. I took over 900 photos. I also took photos with the cruise ship as well my favorite part of the event, which is everything, but Mr. Jasper, who has the same name as my grandson is the most amazing event director ever. He is such a people person. I’ve never met someone like this on a trip. He is a Ola questions he sent us to the comedy shows he said just to go to the casino. He sent us to make sure we was on time for Deborah like he is so hands on so if you guys ever get a chance to meet Jasper please do. Our state room cleaner was Josie who was so magnificent that every day she make sure that we had an animal take towels setting what type of our bet it made us feel so good thanks Josie. Now about our waitress at our 6 PM dinner at Sunset. Her name is Olena we sat in section 104 and 102. Please make sure y’all sit there in that section. She is amazing. She make sure you got all your food from off the main course and she definitely will make sure you get the best desserts. It’s so much and for days that I can talk about but I can’t even think of a better carnival sunshine ship in my life that I will be going back next year to take my oldest granddaughter Eva for her 17th birthday. Thanks again Hub you may I will stay much more better with this hub app. Love always. Joi.Beauti1222Version: 3.20.0

Carnival VistaThis was my very first Cruise not alone my very real vacation. I’ve never been any where ever. Vista made my first experience on a Cruise the most memorable one ever The staff, all entertainers especially my favorite the Motown entertainers talent was simply amazing. They made each night Motown , Disco night so much fun. Love how they engage with the people. Their vocals was so on point to each song. The band was double time the best ever. Was so impressed by them. The host who directed everything she was fantastic, words just can not describe how well she was. I fell in love with her and I’m not gay either lol. But that’s how much I was taking by her. Again the staff who work so hard did such a wonderful job and their patience and kindness was simply amazing. I pray they are honored for the hard work they do and do excellently well. They are the ones who made this vacation amazingly great for me and I’m sure for others. I also amended the sailing crew who navigate throughout the whole Cruise. Now I truly give a amazing applause to these men if women help to them too. Wow I’m speechless on how smooth the ship moved I felt like I was on air These guys help me take in all the beauty of God’s open sea , sky and wonderful breeze To just really relax and take in the beauty and experience of it all. Thank you Carnival Vista for my very first Cruise experience and making it one to memory forever. Yes I can do this again and again and again lol..Bklynn58Version: 3.1.0

8 day then 7 back to backI do like many of the features of the app. I love that it works with my watch. I love that I can plan out my day and it will alert me 15 minutes before hand. I love the where to eat and menus. I love the weather portion. I love when I am on the ships that my pictures go to my phone. I am sorry but I have better things to do than to dig through 8 million pictures of other people. Also talk about the environmental impact. But my family of six paid 5 dollars each for the chat option. $30 dollars and it hardly ever worked. I am not sure if it was just the ship (Dream) or what but by the time anyone got the chat message we had already wondered the whole ship and found each other. One of the reasons I got it was for the safety of my three daughters. Nice to know if they needed me I would have been there at least a half hour late. Future upgrades ideas. It would we great to be able to see on your phone in real time the boats location, Speed, direction, eta of the port, etc. might include a UV index on the weather portion. Maps of the islands. Points of interest on the island. Safety messages about each island. Texting out the message that the cruise director was trying to say. Notifications of sales in the fun shops. How could the app be used for single people wanting to meet some one? Could it be used to find my wife or kids by letting us share location like floor, and bow, mid, and aft? That should get you started..Defcon94Version: 3.11.0

Good edition to help with large groupsI am glad this was something new added in comparison with the last time I cruised. We had a large group and it was nice to have this. For those of us who utilized it, not everyone in our group did, it was beneficial to have the information of all the events, food, etc… right at hand. However, we were also glad to still have the fun times handouts available for the older and younger ones who did not access the app. I also appreciated being able to view my account summary anytime. It’s convenient to call room to room for people in your group, but if they aren’t in the room, this was helpful to be able to reach them anywhere on the ship. The Wi-Fi was not always working though, especially in the rooms, so it took awhile for messages to get across to others. We also got a lot of exercise trying to find others when it did not work. The cost of the chat was reasonable for the whole week; hopefully, it’s less for fewer days. Although, there needs to be a group rate when you’d like to have everyone in your group be able to access it. I liked that you could reserve and be notified when your table was ready. It would have been nice to be able to reserve for more people though. It took at least 2 people to reserve since our group was large and we did not always get to sit together. Overall, it was so nice to have this and I’ll definitely use it again. Thank you.TiceTribeVersion: 3.19.1

Carnival EcstasyI’ve had the greatest time on my first cruise to Cozumel and Yucatán MEX. My housekeeper Todding was awesome and always checked on me and made sure that me and my roommate had everything that we needed. My waiter Carlos from Wind Song dinner restaurant who is originally from Peru was fantastic and he always made sure that we had the best service and well flavored meals. We never had to wait for a long time for our food and he told us the best meals to pick each night based on our appetite. The cruise director Tyler was phenomenal!!! He always was the start of the show when it came to night parties on the upper outside deck, deck 10. Tyler was also very complimentary about his staff calling them a family and allowing for the guest to take a picture of the staff in the Blue Sapphire stage room. He even complimented my cowboy hat as I was leaving the ship on our departure time when it was time to leave the ship at the end of the cruise. I would highly recommend going on a Carnival Cruise at least once or twice just to get the experience to travel by ship and the extraordinary guest service you can ever have when being on a vacation. I mark Carnival Cruise with 4 stars because any company can always do better and improvement is always needed; however, Carnival Ecstasy does deserve 4 stars as I would like to go on another Carnival cruise knowing that l’ll have the best guest service, be feed well, and have endless entertainment throughout my vacation time..Customer#456320Version: 3.11.0

Carnival Horizon September 29, 2019Wow! My first cruise and I think I need an intervention. We spent the past 6 day’s on the Horizon with ports of call in Jamaica, Grand Cayman and Cozumel. We had rain the first day and a half, but there was plenty to keep our two boys entertained and of course the bars are always open. We had dinner the first night at “Bonsai”. The only negative was that children were supposed to eat free, as we were in the “Family Harbor” suite. This was not the case at “Bonsai”. No clear explanation was given. Beyond this one hiccup, we had a blast. We ate dinner most nights on the Lido Market Place on deck 10. We did have breakfast/brunch at the Meridian Restaurant on deck 3, and the food/service was excellent, especially the French Toast, amazing! By far our favorite place to eat was “Guy’s Burgers” on the pool deck, as well as the 24hr Pizza aft deck 10. Our “Family Harbor” room was comfortable, and efficient with 2 bathrooms(1 tub/shower combo and 1 shower with commode. There was plenty of closet/drawer space for the 4 of us. I recommend bringing along an extra hotel key card to keep from having to use your sail-n-sign card for the main lighting and power on while you’re tout and about. Our room steward Ketut was amazing with any/all requests, and he always called us by name. Our towel animals were the highlight each evening to see what was waiting for us. Sad to have to leave them behind, but we know their in good hands!.David from STLVersion: 3.1.8

The Great Cruise 2022This was our 5 cruise It was so much is different (in a good way) and so many things the same- also in a good way. First. I love how dining is set up now with a range of time to eat, but still get the same waiter “GUSTI & EKO” I was worried about that because we all know they make up part of our fun by getting to know us. I loved that we could see the menu ahead of time on the hub and check in. I also loved the Hub with the events and details of the day and how they are categorized by food/drinks/ shopping/etc.. It was a great way to plan your day ahead of time (My last cruise was still with a piece of paper slid under your door nightly that you had less time to plan your day and had to keep track of all day, special thanks goes out to the Cruise Director “LEON” he was very into helping everyone get into having fun on the ship, Last but not least, I loved to see a lot of the old things that made me fall in love with Carnival, every single employee is friendly, says hello and smiles; they work hard to make every person's vacation relaxing while working hard to keep the ship clean; the fun, music and tricks at dinners, along with the personalization of them learning our names (cabin stewards “KOMANG”) the photographers to catch those special moments, and just all the fun with the staff and fellow cruisers. Thanks for another great one Carnival!!!.Bigant38Version: 3.11.0

Great for keeping in touchCarnival app is great for keeping up on events around the ship. You can mark events you would like to attend & will send you reminders. We usually cruise with all our grown kids so it helps us keep in touch with each other on board. I think some features could be added…for example, (1) I HATE waiting in line on the ship to order omelettes or a sandwich in the buffet. We have stood in line for 30 mins or more at times waiting & most of our party was done eating by then. Should be able to order a sandwich on the app & pickup when ready. (2) Arrived home from a short 5 day cruise today. I glanced at my account several times to see my sail & sign acct while onboard but, obviously, couldn’t print the list while onboard. When I got home I tried to print but the Carnival app would no longer let allow me to access. I was forced to request a copy of my acct statement through customer service which could take several days to receive. This is extremely cumbersome! Since cruisers are able to access the Carnival Hub app BEFORE our cruise then you should allow us to access the hub for a week or so after the cruise in case we want to print our statement me for our records. I now realize I should have downloaded the statement to my phone but I figured I could just do it at home. I tried within 2 hours of leaving port & the app wouldn’t allow me to access anymore..JanandRichDVersion: 3.20.1

Amazing cruise and great appThis review is a mixture of how the cruise was and how great the app worked but I couldn’t find where to review the cruise so I’m doing it where the app review is. The cruise was awesome we went to Cozumel Jamaica and the Cayman Islands through carnival Vista and I loved the unlimited soft serve ice cream and the service was amazing they worked so hard for us and I love the animals the room cleaning people made out of towels, our room cleaning guy was named Nyoman and he was so kind and when we first met him he took the time to learn our names and never got our names wrong and that’s what I love about this is that they try to learn your names and the food was awesome I love how the food they gave you was extremely fancy and if you didn’t like it they would get you something else you may like and overall experience at carnival was 10/10 carnival truly is the best cruise line I have been on and looking forward to the next cruise. The app worked amazing but it does cost 5 dollars to be able to text people on the ship through the ships WiFi but once connected you will be able to chat and make group chats with family and friends so if you get lost or something you will have something to be able to text people, personally I didn’t find anything wrong with the app and it was completely fine and worked amazing.Macie VillarrealVersion: 3.19.2

Carnival SunshineFirst time using the app. It was great seeing all the activities for each day, including future days. It allowed me to plan ahead, click on a heart, and create a customized plan. It took me two days to get the hang of using the QC codes but once I learned to do it with the app open, I didn’t have issues. Any time a waiter saw me struggling, he brought me a paper menu. I used the ship map link a lot until I was used to the floor plan. I liked clicking on a movie in the schedule and reading a short description. It was also good for finding out what places were serving food at any time of the day. We did not use the chat function since we were together all the time. I did not try booking appointments because I made them at the spa desk when I was there each day. It took me longer to get used to the internet. The app worked great. I just didn’t realize I didn’t need to log out to change devices. I would log in from the device I wanted to use and it would tell me another device was on and give me the option to disconnect it and connect the device I was using at the time. That wasn’t an app problem. I just needed better instructions on app and browser interplay. Since I carried my phone around for the camera, it was nice not to have to carry around a printed schedule..LizHerringVersion: 3.10.1

Promises, promisesI am one sailing day away from being a platinum member. I won’t list out all of the problems my family of 7 had. We sailed when Covid had a reduction in cases. First off I was told they would move and upgrade us. Never done. I was promised a massage. That did not ever come through. Then I was offered a credit on my account. That never came forth either. My 2 year old granddaughter was bored bc all camp carnival activities were cancelled. No notice given before sailing. No swimming because she was not potty trained. I did witness on several occasions kids younger than her IN DIAPERS IN THE MAIN POOL! It seemed as though everything they offered or promised to do for us was NEVER done. My granddaughter spent all of her time inside of the cabin watching movies. I never received gifts that are given to Gold members. I will say this much…do not get a cabin below the basketball court. 2:00 am 5:00 am were the only hours of quiet we received on EACH AND EVERY DAY. Constant screeching of tennis shoes, feet that sound like they are coming through the ceiling, balls bouncing. It was my worst cruise ever. I’ll give it another try to get my platinum status but the next one better knock my socks off! My waiter and room staff busted their butts off bc Carnival had reduced the number of workers to compensate for their losses during COVID. I will end on that but know I also have not forgotten how hard they really worked. Please make sure to tip extra!.TickledpinktwiceVersion: 3.10.1

App helpful, could be betterCarnival Mardi Gras: Schedule: The app worked well for reviewing the daily schedule and marking activities. However the my planner view needs to be condensed more like the what’s happening now view. Photos: Viewing photos worked at first, then stopped working one day, then began working again the next day. Would have liked to be able to purchase digital photos from the app. Makes no sense you can purchase prints from the app but not digital, but once you purchase digital from the Pixels Photo store, you download them in the app. Dining: Would have liked to actually be able to make reservations in advance rather than check-in for dining when ready to eat (your time dining) In app. Chat not reliable. I sent test messages with recipient right next to me, those messages were not received in timely manner, so we didn’t try to use it much. Waste of money. Chat should be free with app. Account summary: The way the charges and credits (OBC) were displayed in the app summary was somewhat confusing, the separate folio displays were better, but thankfully the pdf statement was provided in the app, as the pdf was the easiest to understand. Would like to see the drink of the day listed in the app. Would like to see perks for my VIFP club level listed in the app. Waiter tried to tell us Gold doesn’t get a free drink on last day after 5:00 pm. Maybe he thought if it was free we wouldn’t tip?.Shoulda read the reviewsVersion: 3.8.1

Great for communicatingWe once took walkie-talkies to communicate. This allows texting each other for $5. My only complaint is that it doesn’t vibrate if the sound is turned off on your phone. That means you can miss messages if you don’t happen to see them pop up on your screen. You get so much for free that you should definitely download this app even if you don’t want to pay for chatting each other. It has a list of events going on, so there is no need to carry a copy of Fun Times around or go back to the room to look at it. There is a list of what is currently open for dining. You will have your assigned dinner option with the menu for that night. We used to try to go by the dining room every day to see what was for dinner, but no more. You can even order a pizza and have it delivered in the app. You can check your sail and sign account. You can even separate the account charges by person if that would help you in checking the balance. I actually used all these features except ordering pizza. I think it is also worth noting that the people you can chat is not limited to the people you came with. You can chat with anyone else who paid for the chat feature. There is a search for you to find there name and add them as a friend. The cruise director even encouraged us to chat with him on the app..Falcor_coVersion: 3.0.5

Carnival Hub AppReally enjoyed using this app. Has many perks especially knowing what is occurring on the ship, knowing you are able to tag events your interested in and the other people in your party is able to see what events your interested in as well. Love that your able to check the menus in the dining area before reserving your table with your party. Any person in the party can reserve a table for everyone at a specific time. You can see pictures in the app and order them as well. The app is user friendly. You can look at your account summary. Highly recommend the app. The app is free but in order to chat with people in my party I had to purchase the chat for $5 well worth it. The only draw back if you got to far from the signal it would drop you from the Wi-Fi and wouldn’t reconnect automatically so I thought it wasn’t working correctly. Guest services were great, I had to go back to my Wi-Fi connect and click back on the Carnival Wi-Fi and it reconnected, this will save time from standing in line to know. As discussed in previous review when it drops from the connection you may lose chat capability until your Wi-Fi signal reconnects so there is lag time if someone is trying to reach you in chat. Overall highly recommend the app..Christy BreezeVersion: 3.20.1

Carnival Valor, January 4-8th 2020It really was amazing. All the staff were super kind and never let someone have a dull moment. Daniel, the Circle C leader, treated my child great. She came home telling how she loved it and how she wanted to go back. It was surprising because she never wants to go to her youth group stuff, but this time she was all for it. Daniel treated the kids with respect and was super kind and great to each and everyone of them. There was never a bad time in there. He always made us smile and had us doing fun things we all enjoyed. He makes each and everyone of the kids feel special. He participates in all the activities and treats everyone like they aren’t any different. My child always was smiling when in there. He honestly was amazing. Abbey, the fun squad person, she was great also. I always went to her the stuff she hosted. She has a great sense of humor. I usually don’t like bingo, but she had me going to all of them because she made it that much better. She would make us laugh and make us just have fun. Her doing anything made it great. The waitresses made everything enjoyable at dinner. They had great service. It was honestly, a cruise my children and I will remember. They did anything and everything they could to make sure all guests were having a blast. So, it was great. One of the best I’ve ever experienced. #SarahforPlaylist.B26f1Version: 3.1.9

Using the Carnival Hub AppWe just got off a 7 day Carnival Cruise aboard the amazing Carnival Dream. The Carnival Hub App allowed us to quickly keep up with everything happening on the ship, where to eat and what shows to see. The app makes it convenient to stay connected and to know what is going on on the ship at all times. The new dining table request feature allowed us to request a table before heading down to the dining room and when our table was ready we were notified on our phones. Just amazing! The app also allowed us to keep an eye on spending and allowed us to book excursions right from our phone! The chat feature allowed us to text and easily locate on another anywhere on the boat. We have been on a cruise before but this time we paid for the Social Internet and the Chat. It was so cool to not only be able to communicate with others in our group but also use Facebook Messenger to communicate with family and friends back home. We were all so excited to be able to post our photos for those not on the cruise! They all felt as if they were there. The free Carnival Hub App is a must for your cruise. I also highly recommend paying extra for the chat feature as well as the Social Media package. It will make your Carnival experience even more awesome! Thanks Carnival! We love you!.Debrah KayVersion: 3.0.7

Fun vacay must know b4 u goIt was great but very disappointed in buying Wifi plan when unnecessary as I could only get service in my room even with the plan and everyone had free Wifi anyways. The bottomless soda drinks were ridiculous when you had very limited places to get a soda and when u did they still expected u to pay tip every drink PLUS tip at the end of the trip. NTM ALL water juices tea and coffee were free regardless and even with bottomless they only served juice until 10am We paid $110 for a bottle of grey goose in the app before the trip cause they claimed it was discounted and they were selling two bottles of the same exact bottle for $60. We paid $110 for ONE that never got cold in our room. )1300 for a balcony room when they advertised the same room for 700$. Let’s not forget the fact that they advertise all these games u can win prizes like Bingo and they never give out the prize they promise. $5k bingo game and they find ways to trick u out of it. Then second chance scratchers and they throw in that u spin a wheel and get that prize and end up giving out $45. Everytime I won on a scratcher they pushed me to get another and not cash out. Just don’t buy any food cause they feed u free you just have to walk to the back of the boat but it’s always free. And don’t play games to win. Only expect to loose. Seriously. If u do win it’s less than $100. The penny slots say one 1 cent but min play is $1 a line..Only1nikkVersion: 3.11.0

Wowowowowowwowo!This was our first cruise together I had cruised several times and had fun, but seeing my girlfriend ene hoy a cruise for the first time was amazing everything was new to her and she was so happy. To be honest I expected the staff to be a bit down with Covid and everything but they where just as happy to have us as we were to be there. The entertainers where awesome all ove the ship but the Playlist Entertainment was the best they did dance lessons all Over the boat and the shows are night where great and the way they involved us was great. We played bingo, enjoyed trivia, and games and so much more and by the way we won two trophies. It was only 5 days 4 nights the next will be longer for sure. We had coffee from the ocean plaza shop awesome, we only missed one of our dinners and attended all the other and the service staff (Jason) and his team were amazing who cared about the good they were a blast but the food was good too. We didn’t get off in the Bahamas but it was a great day in the ship. We did get off at Half Moon Cay enjoyed the beach ate BBQ and back on the ship for more games and activities. Cruising is the best vacation ever. Carnival thank you for making our week. See you soon. BTW the app is awesome u have everything u want or need to do is at the tip of your fingers..HypnomouseVersion: 3.8.1

App Awesome!App works great! The dinning check in is great! We could schedule our table from our room and then head to the restaurant once our table was ready. We could check all the activities at any time and we could find areas easier. We did not use the chat function because we were all together most of the cruise, so I don’t know how that works. But it shows all your charges and totals and allows you to set reservations. It sends you notifications 15 mins before any event you have “liked” to remind you to head to the venue for that activity. You can also access all the menus and hours for the restaurants. You can get more details about any activities by clicking on them. I recommended that you download the app before going to your cruise terminal to board and do not try to access the WiFi until you are fully checked in and have your folio #. If you get the internet package, you will not want to sign into the WiFi until you can sign in with your folio #. I signed into the free WiFi before we got our room keys and it took me three days to finally get my full WiFi working. You can go to the app and set it up once you have your room key. We had a blast! Hope to go again soon!.JrarendsVersion: 3.20.1

It was very usefulMy Husband and I just got back from a cruise on the Elation- Jax Port, Sea Day, Nassau, Half Moon key and 1 more Sea day. I used the app through the whole cruise. I have a iPhone 6+. I used the scheduling feature, which let you pick your favorite events, then reminded you of them 15min before hand. Some of the event descriptions were a little lacking, I do think this may have been on purpose, don’t think they want you to know prices or you had to listen to a sales pitch. I also used the Ship Map, it showed what was on every deck including the restrooms. We did purchase the messaging function ($5 per person) we didn’t use it that much, mostly because we couldn’t hear the alert (which may have been user error) and you don’t have your phone right next to you all the time. I think it would be worth it you’re in a big party of people. We did have a problem with Account Summary feature, the husband and I had our Sail and Sign cards connected- he got the correct summary but mine only showed a few purchases and didn’t make sense. The guest services apologized and said that was something they were working on. (And when we got back to our stateroom there where chocolate covered strawberries and drink tickets, “for the inconvenience”) Other than that, I didn’t run into any bugs. So overall it was useful and I would use it again..EowynsoundsVersion: 2.2.4

Carnival Sunrise March 2, 2020We were supposed to go to Jamaica, but due to Covid-19 Jamaica had turned 1 cruise ship away. The day before we were to board I called them because I wanted to know if we were still gonna get to go to Jamaica or not because if not I wanted to discuss different options. I was advised that they didn’t see why we wouldn’t and all that. I get things change due to unforeseen circumstances but we were on the boat less than 4 hours before they told us we would be going to Cozumel instead be cause they didn’t want to risk being turned away. I REALLY wish you all would have gave us a choice to take our cruise at a later date because I would have waited! All that being said, I want to thank the staff and crew on our ship for their extreme kindness and extraordinary service. They were on top of everything. They even somehow knew to have a sharps container in my room because I am diabetic. I’m sure I filled it out somewhere lol but I was so appreciative. It was all the little things they did to make us comfortable! Our head waiter Wilfredo and his amazing team took such good care of all 8 of us girls, called each one of us by name, and were so polite! Thank you again for a wonderful cruising experience and I will definitely cruise with you all again!!.Mindy ChurchVersion: 3.1.12

Carnival LibertyThe Carnival app was the best ever. I can’t imagine cruising without it. It’s almost like all of around with a carnival assistant yo some degree. The planner was amazing. Forgot the name of your excursions……no worries , just check your planner on the app. So much information on there. You can order room service from the app. Navigate around the ship from the app. The cruise itself was so amazing also. Carnival’s customer service on the boat is top notch. From the time you get to security on is the best experience. Everyone is very knowledgeable and helpful. They are right there to answer your questions before you can even ask the question. I mean literally. It rained in Freeport so we got wet. Entering back in the ship, someone was waiting with dry towels for us. They think of everything. Dana, our housekeeping person was so helpful and happy every morning. She always greeted us with a smile. She did an awesome job on our room daily. Plenty of seating all over the boat. We had ocean view. This was great. I will only do ocean view or balcony moving forward. The full ocean view was breathtaking and so relaxing. The Lemonade was some very good lemonade. Trying to figure out our next cruise now..Gail590Version: 3.15.0

AMAZING 1st TIME CRUISE!!!Where do I begin??? My husband & I are senior citizens (73 & 68)… had never been on a cruise in our life & I (we) enjoyed ourselves soooo much!!! Having a balcony room truly did it for me!!! I’d wake up at 3 or 4am & sit out on the balcony- reading my Bible & praying to God!!! This was such a wonderful experience & I look forward to more cruises in the future. Neither of us are tech savvy- therefore we needed much help scheduling our dinner reservations or ordering room service on our app… but allllllllll the staff was helpful- Our room (7283) attendant (Evangeline was a jewel….. the day before returning home she told us to tag & set our luggage outside our room so we wouldn’t have to worry about getting it downstairs (we had no idea that was an option!!)…. She then informed us to call for wheelchair assistance for my husband (what a blessing that was!!!) Yesssss, there was so much we were unaware of, but at least we have a lil knowledge now & we’re ready for another sea adventure 🙌🏾🙌🏾🙌🏾🚢 OMGoodness & I can’t forget allll the delicious never ending food!!! GUYS BURGERS- BLUE IGUANA 🦎- ROOM SERVICE - SAPPHIRE RESTAURANT etc etc etc…..what a memorable vacation experience!!!! Carnival Breeze you outdid yourselves …. I miss y’all already!!🚢🚢🌊🌊❤️❤️🙏🏽🙏🏽.Stephenson DuoVersion: 3.19.2

Carnival LegendI had such a great time on this ship! It was amazing for my first cruise 🚢.. My mother and I went on this ship together for her birthday/Christmas present and we lived all the activities, the food was fantastic and the people were so wonderful to meet. There was literally something for everyone to do. The only thing I’d comment in the negative about was the morning wait staff during breakfast at the Truffles dining room. They became very dismissive come the end of our cruise and the casino 🎰 just didn’t pay out very well. So half way through the trip my mum and I stopped playing anything in there. That’s literally the only real complaint I have. Oh! And the fact that some people need to remember that while sunbathing on the upper decks. There are children in the ship... so people don’t want to be exposed to your bare backside or untied bikini tops. But if you like history or just great fun. Try the excursions that they offer. You’ll have so much to choose from. I’d like to thank Ding and his team of incredible wait staff for the fantastic dinner experience and the shows each night were to cute! So keep up the “Great” work and I’ll see you all again hopefully on my next cruise... because I’ll definitely be back with the husband and kids.... Thank you Carnival for the wonderful trip.. Sincerely yours... Rachel.You spin me right roundVersion: 3.1.9

Our overall experience on Carnival GloryMy wife and I went on this cruise for our anniversary. Overall we had a great time, but there were some exceptions. First of all, we had reservations in the steakhouse. We were seated quickly and got water, and then we had to wait an hour to get our orders. Then we went to eat in the platinum restaurant we had to wait another hour for our orders. People who arrived after us and were sitting next to our table received their orders before us. When we went to eat at the seafood shack there were just 3 people in front of us and we had to wait over an hour to place our orders. There were two people working there. One was cooking and the other was taking orders. When someone placed an order they were given a pager and when their order was ready they would go to the counter to receive their order. The person taking orders would have to stop and give the people their orders. We paid for the internet service and it was good for the carnival hub app only. However the servers at the platinum restaurant were very nice and our stateroom attendant Fitzroy was very friendly and helpful. We had reservations at the Chef’s Table and they were all very nice and friendly. Overall we had a great time..Jason and Susan R.Version: 3.20.1

Well worth downloadingLoved this app when we were on board! Simple to use and everything you needed is at your fingertips and easily accessible. My husband and I were able to chat (I think $5 is an acceptable fee for this feature), which came in handy many times! Other than the fee to chat, everything else was free. I could keep track of what was happening all over the ship so planning our day was simple. The maps came in handy...this was our first cruise so we got lost a few times! Being able to look at the menu for dining helped us to decide what we wanted to do for dinner. Having the ability to look at my statement was great for meeting my budget goals. I noticed that the statements were pretty much real time also! ...so I could double check transactions quickly. On second thought, that might not be a good thing if you don’t want the husband to see your spending...LOL The only thing that could be an improvement may be to have a section that lists the names of your room steward and the servers that you encountered everyday. This would help me to remember their names, the way they remembered mine! Also, so I can properly recognize them when I review my cruise later on. Overall...GREAT TOOL!.To ruralVersion: 3.0.5

Welcomed Back!!I have not been on a cruise in more than 12 years but prior I had cruised with several different lines. I recalled that Carnival was a favorite because they are so welcoming, so friendly, you can be casual or dressy or both-whatever your preference and they are so much fun! Having the Hub app made a world of difference in our experience this time around. Everything at your fingertips and Wi-Fi to boot! The only thing I would change is when you select what’s happening or excursions, I would like to see it default to the current time as you have to scroll through everything from that day even if it started at 8 AM and it is now 6 PM, and also when you click on excursions it shows you all, not just the ones you purchased. I would like to see the ones you purchased noted at the top and then if they would still like to continue to advertise the others they can continue below. Aside from those two little things I thought the Hub app was very helpful, easy to navigate and a great addition to help you get through your days and know what’s going on. Checking in for dining was a super plus and also the ability to make your reservations in advance. We will definitely be seeing carnival again very soon!.LAR/AARVersion: 3.17.1

First timerIt was my first cruise. The steward Rahmon was brilliant and always checked on us. Everything was so much fun, and nothing was a surprise when it came to prices. There were a couple of things I wish they offered, but this is me personally so they really don’t matter as a whole. It would have been cool to be able to bring a bottle of whiskey on board that I love and they didn’t have, but you can only bring wine. Also it would have been awesome if they sold cigs as well (duty free had them but you couldn’t get them till the end, and their supply was out). The only negative thing I would say was when we were leaving. Their process wasn’t the most practical, and not all the elevators were on, that’s to have crowd control I’m guessing. That is because we didn’t want to wait and have our luggage picked up is all. Other then that it was amazing. The crew was awesome, and the food was pretty good as well. The crab legs were off the hook, and they have an awesome environment for everyone. I will be going again. The negatives mentioned were just more of a heads up, but not to turn people away. This cruise line does it right, and I can’t wait for my next adventure with them.DPT2000Version: 3.17.0

Carnival Paradise’s CruiseThis was our very first cruise. We went to Grand Cayman Island and Cozumel. We loved visiting both places. It was a grand experience for both of us as we have never been out of US besides our vacation to Canada. The best fun was aboard ship. The food was amazing, the drinks were delicious, the shows were wonderful, however the best part of the cruise was the staff. They truly go out of there way to make your cruise vacation a memorable one!! From Leon our Cruise Director (BTW: He needs a promotion to Captain) to our very special Steward Artika, he made our room shine like a brand new dime every single day plus he each day he greeted us with a smile, a Good Morning and he always remembered our names (truly amazing!!) and most of all he made these awesome lil towel animals for us (which I saved every single one of them till the very end of the cruise) and when we left they were all sitting in the window of our balcony except the heart which I put back on the bed with a lil “Ciao Soon” and Thank you message to him with an X and O, which I made myself! I will miss him terribly!! Artika, Leon and the entire staff always had a smile and went out of their way to make this trip a Grand One for us!! They truly succeeded! Thank you from Kolleen and Charlie....Nee'NeeeeeeeeeVersion: 3.1.8

Gary RushThe cruise was phenomenal. Our room steward was the best along with our waiters for dinner. However, I feel although there a protocols in place for disembarking that I think it should be done in abetted fashion. Even if staffing needed to man the floor levels by the stairs and elevators. Also, I have later found out that other guests had fallen ill and to the point some sought on ship medical attention and others have since arriving home. Several have suffered flu like symptoms yet with the recent quarantine of a ship in Italy for the C virus I find it hard to not inform guests of proper hygiene and to be sure to inform guest of said situations if there were problems. While in Costa Maya I had noticed the ship that was docked by ours had EMS personnel standing outside with masks on. That should have risen a red flag to staffing personnel on the Breeze and then dealt with in whatever manner needed. Here I sit at home with my wife who is down sick and it all stemmed in the past 48-56 hours from being on the ship. Please be sure to make not of this. We did enjoy ourselves for the most part and have discussed in scheduling another cruise. But keep in mind that sometimes the little things that aren’t addressed can make the determining factor in which ship to sail with next time. Otherwise thank you for our time with you..Sunpoison2020Version: 3.1.10

App and cruiseThis app is awesome! It tells you all about what is happening at every hour of the day. You can save activities in your own planner so that you can see what you have planned for the day. The app also has a chat feature, that allows you to chat which everyone in your party. You can even see your account summary to keep track of what you have spent during your time onboard. The app will notify you when you have a event coming up to remind you so you can get to the event on time. Now for the cruise. We haven’t been on a cruise since 2018 due to COVID. We had a blast. The cruise director Jasper was so awesome, made sure we all knew what was going on, as well as giving us the 411 on all the cool sales. Dining was good. I have been in longer cruises where the food was way more elegant. The carnival paradise ship was nice , just smaller that what I have been on, I have been on 7 cruises. The one thing I didn’t like was that the ship Carnival paradise serenity for adults didn’t have a pool, it was small and only had 1 jacuzzi. The regular family pool and jacuzzis were always full of kids. Other than that we had a blast and everyone onboard ( all crew members) we great!.Oilgirl1Version: 3.17.1

Don’t cruise without this app.You will not want to leave port without downloading this first. My primary feature I enjoy is the ability to chat with family on board so I don’t spend vacation time looking for them when we are doing separate activities. While certainly you can do it the hard way and read each individual paper of scheduled events each day and write out your plans, why would anyone want to? This app has the entire trips activities at a glance. It includes all ship activity locations, parental guidance ratings, embark/debarkment times at each port, basically everything you need to know for the ship in hand on your phone. The app also allows you to add to your favorites and will send reminders as your time is coming up to items of interest so you don’t lose track in other fun and miss out. I disagree with the review above that mentioned her app only worked when wi fi on the ship was solid, well I do t mean I disagree that she had that experience lol I mean that has never been mine. I’ve taken numerous cruises from CA to Mexico and have never had it not work, even way out in the ocean far from land on Fun Days at Sea..Kristin NoelVersion: 3.20.1

Must have on CarnivalIf you are wanting to know what’s happening anywhere on the ship whether it be activities, food, ship maps, or how much you’ve spent; the Carnival Hub app is for you. No longer do you need to keep looking at the daily fun times to see what’s going on and highlighting those events you want to do; now you can go to the app add it as your favorite and the app will give you a 15 minute reminder so you don’t miss those shows, comedians, trivia, etc that you want to hit up. Hungry? Look at what’s open, including available menus to decide ahead of time what you’d like to eat before you get there. Only downside is the Lido buffet choices are not available as a menu so you’ll have to check that out yourself. My last favorite thing on this app is the fact that you no longer need to go to a kiosk or to customer service to see what’s on your bill, it’s right there on the app and if your the main person for your account, you can track each individuals purchases to ensure there’s no overspending/charging. It also breaks down each purchase location and date so you can figure out where each purchase happened. Can’t say enough great things about the app!!!.Vines galsVersion: 3.1.8

Second cruiseWow !! This was my second cruise, despite the required mask was enforced even though I was negative for Covid and was immunized before the cruise. I enjoyed it🤗 The food was excellent in the dining room, Guys Burgers, Buffet Italian and Bar-b-que on deck 4 on the outside , soft serve ice cream, and Mexican food at the Blue Iguana, Pizza and breakfast!! The dining room staff was outstanding !! Everyone was polite and helpful!! The shows in the Liquid Lounge was great!! The IMAX 3 D shows were excellent! We saw the NASA Hubble, Underwater Sea, and The National Forest in America!! We want to give special thanks to the Restaurant Servers; Kadek Arta, Nagakan, and Ariasa for their excellent service!!! The dolphin excursion was one of the most amazing things I have ever experienced!! The Mayan Ruins were amazing! BRING YOUR OWN BUG SPRAY BRAND OFF! You will regret it if you don’t!!!!! The spray they sold at the excursion, did not work!!!! Our steward Putu was great! Believe it or not I had him two years ago on my first cruise!! The people at the service desk were so helpful and kind! We will be back for our Fifth (5) Anniversary! Check out the perfume shop and Guess purses!! We had a window cabin loved it! Thanks again from the Weir’s!!.Spiritualwomen2Version: 3.8.1

Carnival HorizonThis app was absolutely vital when you wanted to figure out what to do and how to get there. I loved how you could say you were interested in doing something and it would put it in a separate schedule that had built in reminders. So smart! It was also really helpful that you could chat with others in your party or that you met on the cruise. However, half way through the cruise the app started to glitch really bad I thought it was just me but my entire group had varying degrees of glitching - the worst one being the leader of our group could no longer receive or send out any chat messages so this made it really difficult to communicate as a group. Then it was really disappointing that you couldn’t add your own appointments to the personal schedule. We got several massages at the spa and it was hard to keep track of when they were and which ones. This would have been amazing to put in the schedule. Also as a group we were able to have a cocktail party and later a meeting and these too would have been able add to the schedule so you could benefit from the reminders. Another great thing would have been the IMAX schedule in the schedule too. Otherwise we had a great time and it was so helpful to use the map feature I would have been SO SO LOST without it!.Ellyce2015Version: 3.1.9

Stay Updated With the FunI enjoyed the Carnival Hub app. It kept me in the know throughout my last three cruises. Making reservations and checking in for events was a breeze. Reviewing the menu for the various food venues was really helpful for deciding where and what to eat. Also tracking your favorite music venues was a great feature. There was also a great option to see open times for the various shops around the ship. The ability to check your Sail & Sign account on the app was a huge plus. Knowing what you spent and how much you owe or how much you have left to spend from on-board-credits (OBC) is great. The ability to connect traveling companions within the app keeps everyone connected and on the same page. Also, if you have multiple devices, it was easy to switch between the devices although you could only use one device at a time. I wish the connectivity extended to Princess Cay and Half Moon Cay. Although WiFi was available on the private islands, it did not work well for me even though I had the Premium Internet plan. But overall, I had no issues and onboard the ship, the app was great. I would definitely recommend it to everyone traveling aboard a Carnival Cruise Ship..LadyHumoodVersion: 3.20.1

Great appThis app is a great app. Everything is in one place. You can see all the short excursions or activities for the day on the ship that are going on all the spa stuff all the locations to eat you can see the menus you can see it all and you can pick the ones that you’re interested in to see at the time if you’re going to go to it or to remind you you need to get going because this is coming, and it has a chat feature that you can add very cheaply and chat to others that are gonna be on the ship at the time so your little group of people are going together that you can all chat about different things together. I’m here. I’m there. I went back to the room. You go without me whatever it is. It’s great, and they added the embarkation feature to this app where you pick which way you want to leave the ship and it’s all done on the app it’s great. It has a map of the ship so you can look and see what’s on what floor you can even ask it where something is on the ship and it will show you where it is in the map. It’ll bring that page up so you can look and see oh there it is on the deckor the deck.Grandma 111Version: 3.21.0

Great Vacation and Customer Support!!!I’m completely impressed with Carnival’s attention to detail since embarkation all the way through disembarkation. The staff when far beyond to meet our needs. I want to special thank Mariana from Carnival Sunrise onboard guest service for helping us. This was our first cruise and we are really pleased with our outcome. The food was also really good. They had a lot of different types of restaurants where you can eat for free during the day and a very nice restaurant at night for free also. The dining restaurant offers a premium menu where you can get a three course meal per person. I was so impressed with the quality of the food specially at the dinning restaurant. Carnival staff were very attentive, polite, and educated. We had some issues with Jamaican customs which delayed our entry to Ocho Ríos for more than 3 hours. Carnival refunded immediately the full excursion tickets and were able to change the length of the excursion to only three hours. They only charged for the three hour tour. We really enjoyed stopping at Bimini. The beaches are amazing. Overall was a great experience. Thank you Carnival for such a great holiday! 😀.Maya GuatemalaVersion: 3.10.1

App Needs a Little WorkWe had a large group and used the app to keep everyone in contact for our cruise. We were on a Spirit Class ship so it’s a little older. For a schedule of events, it worked well. Would like to see more information like what deck we are disembarking from at ports. I know this can change with the tides, but the information can be updated as it changes. Just a thought on days at sea when the naturalist is on the loud speaker, maybe add a reminder of what channel to turn to on the TV so people with balconies can tune in and can hear them. Our main complaint was the texting part of the app. This is terrible. It works some of the time and not always with everyone in your party. We were constantly having to shut the app down and restart it while sending the same message multiple times to get them through. Again, we had a mix of iPhone and Samsung users. Seemed to do ok with Apple to Apple users. Not so good with getting texts between Apple and Samsung. No one got all of the messages. It would be nice to send more than alphanumeric messages like photos or locations but that takes bandwidth, and that can be expensive on a ship. With a few more tweaks this can be a very useful app. Will have to try it out on our next cruise which is on a newer ship..Krissy456Version: 2.2.1

AMAZING CRUISE EVERJust got back yesterday from Carnival Vista Cruise and just can’t say enough about all the hardworking crew that made this vacation possible!!!!!!! Spent a lot of my free time at the Cloud 9 Spa and everyone there is fantastic..... everyone makes it a point to remember you and greet you by name even without you having your card displayed....... to me this is amazing considering the amount of guests that go thru there...... guys at the gym are great!!!!!! Flavio, thanks for all your help and going out of your way to help me out after my ankle sprain on one of my excursions, I can’t even thank you enough for that! Pedro, our Cabin Steward, you are amazing and your efficiency is greatly appreciated. Going out of your way getting us fresh robes, extra pillows and even a fan..... can’t thank you enough.... and what can I say, our Cruise Director Matt Mitcham just makes your days fly by super fast, you are the life of Carnival Vista Matt, you made our vacation absolutely AMAZING!!!!! Your interaction with the guests is admirable and Carnival Cruises is LUCKY to have you on their staff!!!!! To EVERYONE on staff on this week’s sailing “THANK YOU FOR YOUR AWESOME ATTENTION TO DETAIL AND ALL YOUR HARD WORK IT IS GREATLY APPRECIATED”!!!!!! See you soon!!!!!.Gracie&CarleneVersion: 3.1.8

Love the design, but…This is a great idea and so the feedback doesn’t lessen the score but it begs for improvement. 1. Chat inconsistent. It logged me off at least 3-4 times a day and difficult to reconnect. 2. The dining app is a big fail. Our first night we waited 2 hours which wouldn’t have been so bad because we were happily seated on Lido deck waiting for our table. The app suddenly changed from 60-70 min. Wait to 10-20 min wait and then <10 min wait. For. Over. An. Hour 1/2. We stood at the door. No one had a clue. Finally after two hours we were seated at a table for 8 and we had 10 people. The next night was worse. We came and checked in early which is what we were told to do. Waited forever again and finally seated at two different tables. The tables had two different waiters and the service was an hour apart. Half our party left without us. To be clear since we had a party of ten we registered with app and checked with hostess per instructions. All that to say the idea is great. If it worked. The take away for me is book the cruise early and get early dining. Your time dining is anything but “my time”.Great idea if…Version: 3.19.2

First Cruise everThis was our first cruise but we went with well seasoned friends. It was a great time for sure. We enjoyed all the ports, all the food choices, all the amazing shows, and all the amazing staff. Agus was our stateroom attendant and he did an amazing job. He remembered our names at all times and was very attentive to our needs which was greatly appreciated. Sin (made in Mexico) was a great host and very funny. The Flying Scotsmen was a great cruise director and we hope to have him on our next cruise. The ship was amazingly clean and we always felt safe in every show and every step of everything we did as far as Covid Is concerned. The only negative I can think of is the fact that they would not let me stow away for the next trip. I even offered to Captain the ship if it would help. Unfortunately they said that being it was the first time I have every been in the ocean it probably wasn’t a good idea for me to steer 6000 plus passengers through the Atlantic Ocean. Thank you again to all the staff that gave my wife, son, and I the best family trip that we could have possibly had. We appreciate all of you! Michael, Jeanette, and Colin Davis.Heating guruVersion: 3.10.3

Carnival BreezeSapphire Dr: crew for our dinners was excellent and was very courteous and helpful and attentive: My cousin and I are very great full of the staff for dining: Bruno team lead server, Monique team server, and Nicky Assistant server! Bravo! Room Service: very attentive as well as courteous and helpful, excellent at keeping room nice and tidy good job Kadek stateroom attendant. Erin cruise director very outgoing fun energetic and had all who wanted to participate did! Enjoyed the show Nick and the same entertainment group for not dancing when dangerous and performed with a grand attitude and excitement energy very well! The ladies that took the reservation names at the doors every nite was on there toes and helpful friendly sparkles in there eyes and worked very well with all the other crew members! Great crew! Good job! Ate at the Blush only once it was good but it was a brunch! No complaints but did not get the other experience to really comment on the team that waited on us but I was very happy for them and sorry again did not get names. Only complaint: not real eggs or they seemed like powdered watered down eggs! But, baggers can not be choosers! Everything seemed to be all organized fantastically! Grand Job By All!.BookausbvanshsnwVersion: 3.9.0

CarnivalHUB is SO helpful!Took a first-time cruise with hubs, our little girl, two other grands (and their SOs). Through the HUB we were able to keep in touch with each other...when we wanted to; sometimes we just hung out with the other cruisers for the day :-) But, through HUB we could "like" the same events and meet each other there. My MOST fav event was the WIDE VARIETY of #trivia hosted by #DJGrantThatsMyDJ at Ocean Plaza. Also at Ocean Plaza at night was often the musical group #RiffRaft. They performed a WIDE VARIETY of music but one night they did Motown! It was simply amazing! Through carnivalHUB my fam was able to book our restaurant seating at Horizons and also view the menu before we even got there. We were on the #VISTA but the CarnivalHUB app is an absolute MUST for anybody cruising Carnival. Oh, our little girl was a #SHARK at ClubOcean kids club and she totally loved it. She wanted to spend more time in there Han with us! LOL Through HUB, we were able to see what events were happening in ClubOcean and "like" them so she wouldn't miss 'em. When you like something it automatically goes to your planner and sets up reminder texts. CarnivalHUB definitely made cruising CarnivalVISTA sooooo much more FUN!.DonAndMaryVersion: 3.1.0

Works well almost everywhereWe love the Carnival Hub app. Some of my favorite feature are the events, also known as “What’s Happening”. We are able to go through and select what we’d like to do for the day. It also sends reminders for anything that we have reserved or selected that we’d like to attend. The only thing that was a little problematic was that inside of our rooms on floor 1 it would not work at all. It would just time out and give an error message. Same thing for when we would be at the top of the ship. I would suggest getting a booster for the ship wifi to help connectivity issues on the lower and highest decks. I’m sure Carnival does everything they can, but when selling out cruises at full capacity, and people are purchasing the wifi packages, Carnival should ensure it is accessible no matter if the ship is at capacity and everyone’s using it or not. We’ve all paid for usage and should have it. None of the above issues would ever keep us from sailing carnival. We love it and love the Hub App! It’s even user friendly for kiddos, mine is 7 and he loves reading through the activities!.GlfinchkVersion: 3.20.0

Great app when it’s workingYou can check what daily activities are happening and the dining room menu (even on upcoming days of your cruise). You can check in to hold a reservation spot for open dining times at the dining room. If you mark which activities you’re interested in, they will show up under the Favorites category, which is convenient. The app will give a notification before your favorite activities. You can check your account summary (store purchases, spa services, drinks, etc.) to see if it’s accurate. I would recommend checking this daily so you can take care of any errors right away. On a previous cruise, the spa charged me for 2 expensive items that I did not purchase). I went to the spa the same day to tell them it wasn’t me. An employee had transposed the cabin room numbers from the paper receipt into the computer, and the charges were refunded. Chat feature is super convenient ($5 per person per cruise-totally worth it!) The app works about 70% off the time on board. All of our 6 family members had times when it wasn’t working for some reason-especially the chat, but I still recommend using it for every cruise..Carnival VIFP JulieVersion: 3.17.1

IndispensableInitially I downloaded this for the chat feature. We had a large group and this allowed everyone to stay in touch which was a game-changer. Also loved the ability to create separate group chats for different members of our group. Apart from the chat, I found the "what's happening" feature incredibly useful. This also allows you to check the daily menu at your restaurant, among other great features. If you're taking a Carnival cruise, you'll love having this app..TheTDotVersion: 2.0.4

Cruised Once Again With You!!Loved our Mexican Riviera Cruise. Great staff+ Great ship =Great Time!.Deborah Osborne Cruiser #1Version: 3.0.4

Very goodWas very good although on one day for everyone on the ship the app was down and it was a little strange but then it got back up and running again.FlavorymusselVersion: 3.21.0

Shelley AtwinThe app was wonderful the chat was great keeping track of our group. Ship map by floor, events, restaurants and everything in general. Very useful One thing that could be improved is up to date info on emergency situations as we had a fire onboard more info on that would have been great as the 9th floor was shut down for eating, the elevators and disembarkation confusion as the terminal did not open to leave when we were advised to be ready. All in all the app was invaluable..S AtwinVersion: 3.21.0

GoodIt was a good app a couple times it did not work tho but still if you go on a carnival cruise get it.CarnivalloverVersion: 3.21.0

Chat should be freeFor the price we pay the chat should be free other then that very good app.Chopper383Version: 3.21.0

BallsBalls.BallsinwienerVersion: 3.21.0

Easy, helpful and necessaryThe title says it all. Wonderfully easy and perfect for connecting onboard. Bravo!.Bigmamma47Version: 3.21.0

Great for Your Time dining options!Instead of standing and waiting in line until our table was ready for dinner, we were able to use the app to make a reservation and then we could either relax in our room, or move about the ship to pass the time. The app then notified us when our table was ready. This was a really nice feature of using the app..Cruisin’ College FriendsVersion: 3.21.0

Connection issuesI enjoyed the What’s Happening, and the ability to access the menus and see what places were open to eat. The maps were helpful when first learning the ship. However, we paid the $5 per person to use the chat feature, and it was very unreliable. We had a large group and it was not uncommon for some members to get a message 12+ hours after they were sent. It would often say the message was sent at a time that was still hours away. So, not super helpful when you’re trying to update each other about where you are or to try to meet up. Better than nothing but not really worth paying for.GyhtfesdfvVersion: 3.21.0

Exceptionally goodI downloaded this app before I went on the ship to see what u wanted to do. The app was very useful for FREE wifi and for the menus at the restaurant. The chat feature was very helpful with helping us keep in touch even though we had 14 people. The app did give me a lot of notifications but that was ok. Very good otherwise..Mr BananzasVersion: 3.21.0

A cruiser’s friendThis app is a great plus . For $5 you can text the rest of your party for the whole week. It lists all the food venues and times. Tells you if there is an extra charge . Lists every event going on. Plus lots of other info you need..G’macruiserVersion: 3.20.1

HelpfulGreat possibilities and use; would always use it and the chat, however it was intermittent and sporadic in its connection..64639896Version: 3.21.0

Nice to have.Nice to have scheduling and info at your finger tips. Unfortunate that they got rid of the free chat option on the ship, not sure why it’s necessary to charge for this service. App works well but some features were glitchy at times such as the notifications or logging into an internet plan. Overall pretty good though..Arctic_riderVersion: 3.21.0

Enjoyed the app.My family downloaded the hub for the what’s happening and then decided to pay the $5 to stay in contact with each other on the boat. The chat feature does crash sometimes but overall it was great..Boxee = disappointmentVersion: 3.21.0

Good appAll the information available in the app is great, like where to find things on the boat, what's going on, food options and menus, etc. There is a lot of useful information found on here. However, I took off one star because, as usual, the chat worked only 70-80% of the time. And the group chat didn't work for us at all this trip..Misschris36Version: 3.21.0

So sadI loved it so much and i’m very sad to leave.PreacheyVersion: 3.20.1

Not a HubApp fanRecently got off the Magic and used the HubApp. The wifi on the ships is not the best and you’re constantly having to log off and log back in. The App is easy to use but NEVER updates. I was constantly getting blank pages or “uh oh” messages. From day one it told me I was having a sea day and never showed me what was happening in port. Carnival recommends using their chat feature but you can’t add people that you meet on board and can only chat with those you travel with or whose bookings are linked to yours. The $5 per person charge to use the chat is cheap but it should apply to your cabin, not per user..CruiseWifeVersion: 3.20.1

Good but missing one thingIt would be nice to be able to access a map of the route that is being travelled by the ship..Jessie1130pVersion: 3.20.1

GratefulReally enjoyed the inexpensive way we could chat among family. What I disliked was having to wait for it to re-connect each time I went into it. However really appreciated the features of it for dining, programs, ect..1st cruise with fam.Version: 3.20.1

Great when it workedIt was great when it worked. But only 4 stars as the first 3 days it kept logging out of the wifi ever time my phone went to sleep and wouldn’t work. After that when it worked it was great..HachemnVersion: 3.20.1

NecessityLoved the app but had a few glitches with dining reservations.couldn't make them on some evenings. Also- I think the app could use a note pad for scribbling and scheduling things around activities..Koolkatz26Version: 3.20.1

Easy to useUsing this app was quite simple. The content was clear and time effective. My wife and I still enjoy having a paper itinerary, but this app permits you to book events and dining dates. We also found monitoring our finances clearer on the app then viewing it on the tv. Very good..MathieuguyVersion: 3.20.1

Canada here.If you are going on a cruise use this! You never know when you’ll need a friend on a cruise. Chat brought people Advil when needed from strangers, a diaper, etc. plus you can plan every day on the planner. You’ll never need the paper copy. Menus for MDR as well..Girls from CanadaVersion: 3.20.1

The Hub AppThe app has a great concept and is easy to use. However the chats are not always delivered and sometimes they are delivered the wrong time stamp. Can make it confusing. It did give us some good laughs. I would use it again..H Long nameVersion: 3.20.1

Great appYes this is very useful while on the cruise definitely to stay in touch with group members. Also you can stay updated with all the events that are going on. It also lets you see menu’s for everyday meals. Yes this is a must.Jajic555Version: 3.20.1

Hub reviewFound using the app easy and it allowed us to communicate from wherever we were on the ship. 3 parties in different locations. I didn’t like that I had to carry my phone everywhere. Would love to have left it behind..FfgggyygggggghVersion: 3.20.1

5 star rating on the HubbWhat a fabulous app an absolute must if you are travelling with a large group I travelled alone with a group of 11 ..I ienjoyed my independence during the daytime or could meet up with our peeps on the serenity deck if I chose to sun We had daily meetings and anyone in our group just checked the HUBB for time and location What a great tool for private or corporate groups on the cruise We could check the daily menus the daily events. Just an absolute must and not to forget the person to person chats within our own group THANK YOU PEOPLE OF CARNIVAL CELEBRATION JUST ONE MORE GREAT EFFORT TO MAKE FOR A FABULOUS VACATION MY FIRST CRUISE I WILL BE BACK.34:)$Version: 3.20.1

Great AppIt is pretty good app. Simple to use and it has everything you need to know regarding the activities and stuff on the ship..RamKr07Version: 3.20.1

Can’t cruise without itWe were traveling with family so it was a must for us to keep in touch with one another and the events on the ship. It’s a must have. Having to pay $5 each for everyone in the group is my reason for the 4 stars. Should be free to use with purchase of the cruise..Bjdc2356Version: 3.20.1

Some good some badLoved the What’s Happening feature that allowed us to look at the days and mark the things we were interested in and then get notified. Our party of 6 paid the $5 each for the chat feature. This was not only a disappointment but also frustrating. We never knew when the feature was going to work or not. It was really difficult to stay in touch with one another. The people with the worst experience were the ones who purchased the on ship wifi..TerinskiVersion: 3.20.1

PanoramaOverall excellent experience! Easy to schedule events and coordinate family plans..#Clay10Version: 3.20.1

Carnaval hubThis was great for the large group to keep track of where we were or where we’re going. My only wish was that you could down load the app from the carnaval internet I accidentally deleted it and could not reload it..DeeH-3Version: 3.20.1

Good AppVery good to get the events happening in the cruise. We pay for the chat option and we’re disappointed since it keep on disconnecting and witness with other passages having the same issues. We couldn’t communicate with our kids. Is better to have the wifi and use messenger..InovJoeVersion: 3.20.1

EasyIt will be good to be able to select a language but for the rest it very good.Cathou74Version: 3.20.1

Carnival Freedom Hub AppLoved using the app and used it all the time to determine locations, menu options, booking tables, entertainment schedules and checking my account summary once in a while. Unfortunately, we could never scan the QR code for some reason. Never worked and we heard many around us having similar issues..Oceanside bugVersion: 3.20.1

Chat onboardOur group of 12 all signed up for the onboard chat…$5. Per person. The best money we spent! We kept in touch with everyone, we knew where the kids were, checked the dinner menu, the activities schedule made sure we didn’t miss any of the activities we were interested in. Great App!! Be sure to get the chat as well.Slip Away 2023Version: 3.20.1

Perfect way to organize your days!We initially wanted to use this app for the chat feature, but it was so much more! The “What’s happening” section allows you to see what’s happening and when, along with a description and a map to where it is. You can “favourite” it (tap the heart) and the app will then remind you a while before its start time - and you can see what events your group has selected. All photos taken on the ship are available to see through the app, you can get the weather, you can see where to eat at any given time, and you can reserve a table and the app notifies you of when the table is ready. I couldn’t think of much that could be improved, except that group chats seemed to work only intermittently (ie we had to copy and paste the messages to each individual in the group because it often wouldn’t go through if there was more than one recipient). All in all, and indispensable tool to organized fun. 🤓.Sandifur2Version: 3.20.1

Great App for Itinerary Planning and MoreDidn’t opt into wifi package so I was pleasantly surprised how smooth this app was on just the carnival free wifi. Never had issues with it, it updated immediately after making a purchase, adding money, making a reservation. The chat feature sounds great but it was only the two of us so we really didn't need it but can imagine its useful with a larger group. We loved how we could see whats happening, when someone is interested in an activity, weather, port weather, menus, dining hours, etc..Irena🐰Version: 3.20.1

Celebration ExperienceThoroughly enjoyed the experience. Met some truly wonderful people. We expect to have more cruises in the future. Only request to increase the fun would be from our bandwidth. Love the people love the crew. Thank you always.Celebration 65Version: 3.20.1

Easy to useVery user friendly . Liked to view evenings menu . Handy for daily activities ..D. ChildsVersion: 3.20.1

Worked excellent for the family to keep connectedWe really enjoyed the text package and added friends we met on board to chat with for dinners or meeting at the pool. I did choose to purchase wifi on one of the sea days but really liked having it threw out the whole cruise. I feel the $5 text app is definitely worth it. The app was fantastic because we have the ability to scroll threw, see the events happening and the weather and even that nights menu, look at the photos within mins. It’s was perfect as well because there was enough information on the app but still felt miles away and let us disconnect from the real world, that made me happy..CruisinsusanyycVersion: 3.20.1

Hub appI thought this app worked very well. Loved that we could see all activity and dining times and menus also great for communication between passengers..BattladykVersion: 3.20.1

All in all a good appThe app works very well to pass on information. The chat part of the app needs a little more development..CrazyJoe50Version: 3.20.1

Carnival Hub AppWe found it really helpful and easy to use. I still think in high end dining it might have been nice to have had an real menu. The only down side was that we all had to have our phones all the time.kinda broke our no phones at the table for our family,.KRGSVIVersion: 3.20.1

So useful!Before you board your cruise this doesn’t do much. But once you’re on board it’s fantastic. All the information about your excursions, restaurants, menus, ship map and other events is all right there. Couldn’t get along without it!.WendyM5858Version: 3.20.1

Most Everything we neededWould have loved to be able to filter by venue, what activities were happening. But overall, very useful app!.Swanks76Version: 3.20.1

Helpful once you board.Don’t expect much from the app before you go, but once it’s cruise time the app is perfect for finding things to do & getting around the ship..Scotty1515Version: 3.20.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.21.0

Carnival HUB Negative Reviews

Carnival Cruise Radiance January 30 -February 3, 2023Our first cruise to Ensenada Mexico . We arrived at Catalina Island and couldn’t board the passenger boats to take us to the island. When we could we would only be there an hour. In Ensenada Mexico we walked along the pier that long there. No public restroom. Smell dirty, it was clean in the area of the cruise ship put as soon as you crossed into the pier well different story. Charged to use a small bathroom with not door handle and honestly smelled bad. But when you have to go it’s better than going in your pants. My experience here was one that I would say pay the four dollars to go to el centro de Ensenada not long the pier. Plus the reason I didn’t take the tour shutters was how the men were showing off who made more money. I understand Spanish and how rude they were. A friend said next time to take the taxi instead. Well food was good, except the enchiladas that’s got to go. Make the sauce fresh and blend the eans and don’t burn the tortillas. I had to return my dish. Medical center well another story they don’t have medication for migraines so if you suffer from them make sure to take your medication or shot. Do I recommend this trip yes, but make sure you to know where you want to go and do and if they can have guides for you would be wonderful that is for a small group of 4 or six to show the town would be wonderful. There’s a lot of Beaty in Ensenada what people don’t know. Not just El centro..JewsjulsVersion: 3.17.1

App not workingWith recent upgrade app no longer works?.BearaldoVersion: 3.1.9

SlowApp is very slow to respond and not updated frequent enough ie. temperature and evening activities..Chuckysbride_Version: 3.20.1

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