Carnival HUB Customer Service

Carnival HUB Positive Reviews

Works well when wifi worksThe app worked great as long as the wifi worked on the ship. We went with our family and my youngest spent some time in the daycare. I really liked that the app showed if she was checked in or out of daycare and by whom. If my sister, wife or someone else on the list checked her out it showed the name of who checked her in or out and at what time. It also had the hours the daycare was open. Another cool part of the app was the scheduling and reserving events. When you reserve an event in person or in the app, carnival automatically pushes the scheduled event to everyone’s app and lets them know they have a reservation for a certain time and where it is. The app will remind you 15 minutes before the event to give you enough time to make it on time. I scheduled a dinner at the steakhouse (which I highly recommend) for a party of 12. (I had to go to the steakhouse to make the reservation since you can’t do more than 9 people within the app. I could’ve called too but I like to do things in person sometimes). A few minutes after reserving everyone, it pushed a notification to everyone’s app letting them know they have a reservation. You can also see what other people in your party at interested in attending. It a nice app as long as you are connected to their wifi. To be clear you do NOT need to purchase the wifi plan to use this. You simply connect to their on board wifi and it functions with all features. The messaging feature is nice too..Samich22Version: 3.17.1

Carnival Sunrise July 16-21This was our first cruise in 17 years. My husband and I got to bring our 16 year old daughter and her friend for their first ever cruise. So much is different (in a good way) and so many things the same- also in a good way. First, I love how dining is set up now with a range of time to eat, but still get the same waiter. I was worried about that because we all know they make up part of our fun by getting to know us. I loved that we could see the menu ahead of time on the hub and check in. I also loved the Hub with the events and details of the day and how they are categorized by food/drinks/ shopping/etc…. It was a great way to plan your day ahead of time (My last cruise was still with a piece of paper slid under your door nightly that you had less time to plan your day AND had to keep track of all day!) Last, but not least, I loved to see a lot of the old things that made me fall in love with Carnival when I was 13- every single employee is friendly, says hello and smiles; they work hard to make every person’s vacation relaxing while working hard to keep the ship clean; the fun, music and tricks at dinners, along with the personalization of them learning our names (cabin stewards also); the photographers to catch those special moments, and just all the fun with the staff and fellow cruisers. It’s exactly what I told my daughter it would be like. Thanks for another great one Carnival- it won’t be another 17 years before our next one!.ShankohlVersion: 3.11.0

Carnival cruise Horizon Christmas 2022Despite all the craziness we went thur to make our first Cruise it was amazing from the time we boarded to time we got off. Everyone was nice in helping us get what we needed , just to let you know it was a snow storm & extremely cold we flew Southwest Airlines only to sit on plane for 4hrs before we left to our next destination which was Atlanta made it there & they cancel us till in the morning got tickets to fly into Ft Lauradale that morning so we slept in airport, now it’s time to board but not enough workers so we been delayed for two hrs now mind you we have to be on that ship by 3pm we get to the next airport waiting on luggage none so we put in a claim & we knew it was nothing but the devil we said we getting on this ship we came to far & been thur too much, we made it y’all with nothing , but when I say Carnival staff was amazing they made us feel like we had nothing to worry about. We had a amazing time with Cookie omg Cookie was the highlight of the ship for me, and the workers at guest services April, she rock took good care of us, our guy Antonio who took care of our room everyday was just awesome. In the Victoria secret store the young lady precilia was so helpful got Toiletries for us free. God put us just where we needed to be with the Best cruise ship & workers again Thank you all for everything, we are planning to bring our family on the next one. Thank you all from the bottom of our hearts James & Velma.Missy15587Version: 3.16.0

Best Carnival Cruise EverrrrrrOn Thursday, August 24, 2023 I sat cell with my best friend teniqua Owens for her 50th birthday cruise extravaganza. It was only 25 of us but we had the most amazing time ever. I took over 900 photos. I also took photos with the cruise ship as well my favorite part of the event, which is everything, but Mr. Jasper, who has the same name as my grandson is the most amazing event director ever. He is such a people person. I’ve never met someone like this on a trip. He is a Ola questions he sent us to the comedy shows he said just to go to the casino. He sent us to make sure we was on time for Deborah like he is so hands on so if you guys ever get a chance to meet Jasper please do. Our state room cleaner was Josie who was so magnificent that every day she make sure that we had an animal take towels setting what type of our bet it made us feel so good thanks Josie. Now about our waitress at our 6 PM dinner at Sunset. Her name is Olena we sat in section 104 and 102. Please make sure y’all sit there in that section. She is amazing. She make sure you got all your food from off the main course and she definitely will make sure you get the best desserts. It’s so much and for days that I can talk about but I can’t even think of a better carnival sunshine ship in my life that I will be going back next year to take my oldest granddaughter Eva for her 17th birthday. Thanks again Hub you may I will stay much more better with this hub app. Love always. Joi.Beauti1222Version: 3.20.0

Carnival VistaThis was my very first Cruise not alone my very real vacation. I’ve never been any where ever. Vista made my first experience on a Cruise the most memorable one ever The staff, all entertainers especially my favorite the Motown entertainers talent was simply amazing. They made each night Motown , Disco night so much fun. Love how they engage with the people. Their vocals was so on point to each song. The band was double time the best ever. Was so impressed by them. The host who directed everything she was fantastic, words just can not describe how well she was. I fell in love with her and I’m not gay either lol. But that’s how much I was taking by her. Again the staff who work so hard did such a wonderful job and their patience and kindness was simply amazing. I pray they are honored for the hard work they do and do excellently well. They are the ones who made this vacation amazingly great for me and I’m sure for others. I also amended the sailing crew who navigate throughout the whole Cruise. Now I truly give a amazing applause to these men if women help to them too. Wow I’m speechless on how smooth the ship moved I felt like I was on air These guys help me take in all the beauty of God’s open sea , sky and wonderful breeze To just really relax and take in the beauty and experience of it all. Thank you Carnival Vista for my very first Cruise experience and making it one to memory forever. Yes I can do this again and again and again lol..Bklynn58Version: 3.1.0

8 day then 7 back to backI do like many of the features of the app. I love that it works with my watch. I love that I can plan out my day and it will alert me 15 minutes before hand. I love the where to eat and menus. I love the weather portion. I love when I am on the ships that my pictures go to my phone. I am sorry but I have better things to do than to dig through 8 million pictures of other people. Also talk about the environmental impact. But my family of six paid 5 dollars each for the chat option. $30 dollars and it hardly ever worked. I am not sure if it was just the ship (Dream) or what but by the time anyone got the chat message we had already wondered the whole ship and found each other. One of the reasons I got it was for the safety of my three daughters. Nice to know if they needed me I would have been there at least a half hour late. Future upgrades ideas. It would we great to be able to see on your phone in real time the boats location, Speed, direction, eta of the port, etc. might include a UV index on the weather portion. Maps of the islands. Points of interest on the island. Safety messages about each island. Texting out the message that the cruise director was trying to say. Notifications of sales in the fun shops. How could the app be used for single people wanting to meet some one? Could it be used to find my wife or kids by letting us share location like floor, and bow, mid, and aft? That should get you started..Defcon94Version: 3.11.0

Good edition to help with large groupsI am glad this was something new added in comparison with the last time I cruised. We had a large group and it was nice to have this. For those of us who utilized it, not everyone in our group did, it was beneficial to have the information of all the events, food, etc… right at hand. However, we were also glad to still have the fun times handouts available for the older and younger ones who did not access the app. I also appreciated being able to view my account summary anytime. It’s convenient to call room to room for people in your group, but if they aren’t in the room, this was helpful to be able to reach them anywhere on the ship. The Wi-Fi was not always working though, especially in the rooms, so it took awhile for messages to get across to others. We also got a lot of exercise trying to find others when it did not work. The cost of the chat was reasonable for the whole week; hopefully, it’s less for fewer days. Although, there needs to be a group rate when you’d like to have everyone in your group be able to access it. I liked that you could reserve and be notified when your table was ready. It would have been nice to be able to reserve for more people though. It took at least 2 people to reserve since our group was large and we did not always get to sit together. Overall, it was so nice to have this and I’ll definitely use it again. Thank you.TiceTribeVersion: 3.19.1

Carnival EcstasyI’ve had the greatest time on my first cruise to Cozumel and Yucatán MEX. My housekeeper Todding was awesome and always checked on me and made sure that me and my roommate had everything that we needed. My waiter Carlos from Wind Song dinner restaurant who is originally from Peru was fantastic and he always made sure that we had the best service and well flavored meals. We never had to wait for a long time for our food and he told us the best meals to pick each night based on our appetite. The cruise director Tyler was phenomenal!!! He always was the start of the show when it came to night parties on the upper outside deck, deck 10. Tyler was also very complimentary about his staff calling them a family and allowing for the guest to take a picture of the staff in the Blue Sapphire stage room. He even complimented my cowboy hat as I was leaving the ship on our departure time when it was time to leave the ship at the end of the cruise. I would highly recommend going on a Carnival Cruise at least once or twice just to get the experience to travel by ship and the extraordinary guest service you can ever have when being on a vacation. I mark Carnival Cruise with 4 stars because any company can always do better and improvement is always needed; however, Carnival Ecstasy does deserve 4 stars as I would like to go on another Carnival cruise knowing that l’ll have the best guest service, be feed well, and have endless entertainment throughout my vacation time..Customer#456320Version: 3.11.0

First Carnival Cruise &traveling with a 12 yr oldWe just got off our first carnival cruise and we loved it! We were grateful for the Carnival HUB app because we traveled with our 12-year-old daughter, and we’re concerned how we would keep track of her on such a large ship. Make sure you buy the five dollar texting feature and you won’t need to buy the way overpriced Wi-Fi pkg. For 5.00 each for the whole cruise we were able to text within the Hubb app using the chat feature. So handy! It took a bit for us to learn the ins and outs. I wish I had read the description here online lol. For instance, make sure you Hart activities that you like or that you are planning to attend and you will get a 15 minute reminder notice which is very handy when you lose track of time. Making reservations through the app is also very easy because you can wait in your cabin until your table is ready. You were able to view all ship activities and things going on for your kids as well through the app so you know exactly where they are at all times if they are hanging out in the ocean club or Circle C. Our daughter made some great friends on the first night and loved hanging out in Circle C and doing all of the activities. This allowed us adults to go to the restricted comedy shows 18+. I will definitely use the hub app again on our next cruise!.Singing ShopaholicVersion: 3.24.1

Carnival Horizon September 29, 2019Wow! My first cruise and I think I need an intervention. We spent the past 6 day’s on the Horizon with ports of call in Jamaica, Grand Cayman and Cozumel. We had rain the first day and a half, but there was plenty to keep our two boys entertained and of course the bars are always open. We had dinner the first night at “Bonsai”. The only negative was that children were supposed to eat free, as we were in the “Family Harbor” suite. This was not the case at “Bonsai”. No clear explanation was given. Beyond this one hiccup, we had a blast. We ate dinner most nights on the Lido Market Place on deck 10. We did have breakfast/brunch at the Meridian Restaurant on deck 3, and the food/service was excellent, especially the French Toast, amazing! By far our favorite place to eat was “Guy’s Burgers” on the pool deck, as well as the 24hr Pizza aft deck 10. Our “Family Harbor” room was comfortable, and efficient with 2 bathrooms(1 tub/shower combo and 1 shower with commode. There was plenty of closet/drawer space for the 4 of us. I recommend bringing along an extra hotel key card to keep from having to use your sail-n-sign card for the main lighting and power on while you’re tout and about. Our room steward Ketut was amazing with any/all requests, and he always called us by name. Our towel animals were the highlight each evening to see what was waiting for us. Sad to have to leave them behind, but we know their in good hands!.David from STLVersion: 3.1.8

Great for keeping in touchCarnival app is great for keeping up on events around the ship. You can mark events you would like to attend & will send you reminders. We usually cruise with all our grown kids so it helps us keep in touch with each other on board. I think some features could be added…for example, (1) I HATE waiting in line on the ship to order omelettes or a sandwich in the buffet. We have stood in line for 30 mins or more at times waiting & most of our party was done eating by then. Should be able to order a sandwich on the app & pickup when ready. (2) Arrived home from a short 5 day cruise today. I glanced at my account several times to see my sail & sign acct while onboard but, obviously, couldn’t print the list while onboard. When I got home I tried to print but the Carnival app would no longer let allow me to access. I was forced to request a copy of my acct statement through customer service which could take several days to receive. This is extremely cumbersome! Since cruisers are able to access the Carnival Hub app BEFORE our cruise then you should allow us to access the hub for a week or so after the cruise in case we want to print our statement me for our records. I now realize I should have downloaded the statement to my phone but I figured I could just do it at home. I tried within 2 hours of leaving port & the app wouldn’t allow me to access anymore..JanandRichDVersion: 3.20.1

The Great Cruise 2022This was our 5 cruise It was so much is different (in a good way) and so many things the same- also in a good way. First. I love how dining is set up now with a range of time to eat, but still get the same waiter “GUSTI & EKO” I was worried about that because we all know they make up part of our fun by getting to know us. I loved that we could see the menu ahead of time on the hub and check in. I also loved the Hub with the events and details of the day and how they are categorized by food/drinks/ shopping/etc.. It was a great way to plan your day ahead of time (My last cruise was still with a piece of paper slid under your door nightly that you had less time to plan your day and had to keep track of all day, special thanks goes out to the Cruise Director “LEON” he was very into helping everyone get into having fun on the ship, Last but not least, I loved to see a lot of the old things that made me fall in love with Carnival, every single employee is friendly, says hello and smiles; they work hard to make every person's vacation relaxing while working hard to keep the ship clean; the fun, music and tricks at dinners, along with the personalization of them learning our names (cabin stewards “KOMANG”) the photographers to catch those special moments, and just all the fun with the staff and fellow cruisers. Thanks for another great one Carnival!!!.Bigant38Version: 3.11.0

Amazing cruise and great appThis review is a mixture of how the cruise was and how great the app worked but I couldn’t find where to review the cruise so I’m doing it where the app review is. The cruise was awesome we went to Cozumel Jamaica and the Cayman Islands through carnival Vista and I loved the unlimited soft serve ice cream and the service was amazing they worked so hard for us and I love the animals the room cleaning people made out of towels, our room cleaning guy was named Nyoman and he was so kind and when we first met him he took the time to learn our names and never got our names wrong and that’s what I love about this is that they try to learn your names and the food was awesome I love how the food they gave you was extremely fancy and if you didn’t like it they would get you something else you may like and overall experience at carnival was 10/10 carnival truly is the best cruise line I have been on and looking forward to the next cruise. The app worked amazing but it does cost 5 dollars to be able to text people on the ship through the ships WiFi but once connected you will be able to chat and make group chats with family and friends so if you get lost or something you will have something to be able to text people, personally I didn’t find anything wrong with the app and it was completely fine and worked amazing.Macie VillarrealVersion: 3.19.2

Carnival SunshineFirst time using the app. It was great seeing all the activities for each day, including future days. It allowed me to plan ahead, click on a heart, and create a customized plan. It took me two days to get the hang of using the QC codes but once I learned to do it with the app open, I didn’t have issues. Any time a waiter saw me struggling, he brought me a paper menu. I used the ship map link a lot until I was used to the floor plan. I liked clicking on a movie in the schedule and reading a short description. It was also good for finding out what places were serving food at any time of the day. We did not use the chat function since we were together all the time. I did not try booking appointments because I made them at the spa desk when I was there each day. It took me longer to get used to the internet. The app worked great. I just didn’t realize I didn’t need to log out to change devices. I would log in from the device I wanted to use and it would tell me another device was on and give me the option to disconnect it and connect the device I was using at the time. That wasn’t an app problem. I just needed better instructions on app and browser interplay. Since I carried my phone around for the camera, it was nice not to have to carry around a printed schedule..LizHerringVersion: 3.10.1

Promises, promisesI am one sailing day away from being a platinum member. I won’t list out all of the problems my family of 7 had. We sailed when Covid had a reduction in cases. First off I was told they would move and upgrade us. Never done. I was promised a massage. That did not ever come through. Then I was offered a credit on my account. That never came forth either. My 2 year old granddaughter was bored bc all camp carnival activities were cancelled. No notice given before sailing. No swimming because she was not potty trained. I did witness on several occasions kids younger than her IN DIAPERS IN THE MAIN POOL! It seemed as though everything they offered or promised to do for us was NEVER done. My granddaughter spent all of her time inside of the cabin watching movies. I never received gifts that are given to Gold members. I will say this much…do not get a cabin below the basketball court. 2:00 am 5:00 am were the only hours of quiet we received on EACH AND EVERY DAY. Constant screeching of tennis shoes, feet that sound like they are coming through the ceiling, balls bouncing. It was my worst cruise ever. I’ll give it another try to get my platinum status but the next one better knock my socks off! My waiter and room staff busted their butts off bc Carnival had reduced the number of workers to compensate for their losses during COVID. I will end on that but know I also have not forgotten how hard they really worked. Please make sure to tip extra!.TickledpinktwiceVersion: 3.10.1

App helpful, could be betterCarnival Mardi Gras: Schedule: The app worked well for reviewing the daily schedule and marking activities. However the my planner view needs to be condensed more like the what’s happening now view. Photos: Viewing photos worked at first, then stopped working one day, then began working again the next day. Would have liked to be able to purchase digital photos from the app. Makes no sense you can purchase prints from the app but not digital, but once you purchase digital from the Pixels Photo store, you download them in the app. Dining: Would have liked to actually be able to make reservations in advance rather than check-in for dining when ready to eat (your time dining) In app. Chat not reliable. I sent test messages with recipient right next to me, those messages were not received in timely manner, so we didn’t try to use it much. Waste of money. Chat should be free with app. Account summary: The way the charges and credits (OBC) were displayed in the app summary was somewhat confusing, the separate folio displays were better, but thankfully the pdf statement was provided in the app, as the pdf was the easiest to understand. Would like to see the drink of the day listed in the app. Would like to see perks for my VIFP club level listed in the app. Waiter tried to tell us Gold doesn’t get a free drink on last day after 5:00 pm. Maybe he thought if it was free we wouldn’t tip?.Shoulda read the reviewsVersion: 3.8.1

Great for communicatingWe once took walkie-talkies to communicate. This allows texting each other for $5. My only complaint is that it doesn’t vibrate if the sound is turned off on your phone. That means you can miss messages if you don’t happen to see them pop up on your screen. You get so much for free that you should definitely download this app even if you don’t want to pay for chatting each other. It has a list of events going on, so there is no need to carry a copy of Fun Times around or go back to the room to look at it. There is a list of what is currently open for dining. You will have your assigned dinner option with the menu for that night. We used to try to go by the dining room every day to see what was for dinner, but no more. You can even order a pizza and have it delivered in the app. You can check your sail and sign account. You can even separate the account charges by person if that would help you in checking the balance. I actually used all these features except ordering pizza. I think it is also worth noting that the people you can chat is not limited to the people you came with. You can chat with anyone else who paid for the chat feature. There is a search for you to find there name and add them as a friend. The cruise director even encouraged us to chat with him on the app..Falcor_coVersion: 3.0.5

Carnival Hub AppReally enjoyed using this app. Has many perks especially knowing what is occurring on the ship, knowing you are able to tag events your interested in and the other people in your party is able to see what events your interested in as well. Love that your able to check the menus in the dining area before reserving your table with your party. Any person in the party can reserve a table for everyone at a specific time. You can see pictures in the app and order them as well. The app is user friendly. You can look at your account summary. Highly recommend the app. The app is free but in order to chat with people in my party I had to purchase the chat for $5 well worth it. The only draw back if you got to far from the signal it would drop you from the Wi-Fi and wouldn’t reconnect automatically so I thought it wasn’t working correctly. Guest services were great, I had to go back to my Wi-Fi connect and click back on the Carnival Wi-Fi and it reconnected, this will save time from standing in line to know. As discussed in previous review when it drops from the connection you may lose chat capability until your Wi-Fi signal reconnects so there is lag time if someone is trying to reach you in chat. Overall highly recommend the app..Christy BreezeVersion: 3.20.1

Carnival Valor, January 4-8th 2020It really was amazing. All the staff were super kind and never let someone have a dull moment. Daniel, the Circle C leader, treated my child great. She came home telling how she loved it and how she wanted to go back. It was surprising because she never wants to go to her youth group stuff, but this time she was all for it. Daniel treated the kids with respect and was super kind and great to each and everyone of them. There was never a bad time in there. He always made us smile and had us doing fun things we all enjoyed. He makes each and everyone of the kids feel special. He participates in all the activities and treats everyone like they aren’t any different. My child always was smiling when in there. He honestly was amazing. Abbey, the fun squad person, she was great also. I always went to her the stuff she hosted. She has a great sense of humor. I usually don’t like bingo, but she had me going to all of them because she made it that much better. She would make us laugh and make us just have fun. Her doing anything made it great. The waitresses made everything enjoyable at dinner. They had great service. It was honestly, a cruise my children and I will remember. They did anything and everything they could to make sure all guests were having a blast. So, it was great. One of the best I’ve ever experienced. #SarahforPlaylist.B26f1Version: 3.1.9

Using the Carnival Hub AppWe just got off a 7 day Carnival Cruise aboard the amazing Carnival Dream. The Carnival Hub App allowed us to quickly keep up with everything happening on the ship, where to eat and what shows to see. The app makes it convenient to stay connected and to know what is going on on the ship at all times. The new dining table request feature allowed us to request a table before heading down to the dining room and when our table was ready we were notified on our phones. Just amazing! The app also allowed us to keep an eye on spending and allowed us to book excursions right from our phone! The chat feature allowed us to text and easily locate on another anywhere on the boat. We have been on a cruise before but this time we paid for the Social Internet and the Chat. It was so cool to not only be able to communicate with others in our group but also use Facebook Messenger to communicate with family and friends back home. We were all so excited to be able to post our photos for those not on the cruise! They all felt as if they were there. The free Carnival Hub App is a must for your cruise. I also highly recommend paying extra for the chat feature as well as the Social Media package. It will make your Carnival experience even more awesome! Thanks Carnival! We love you!.Debrah KayVersion: 3.0.7

Fun vacay must know b4 u goIt was great but very disappointed in buying Wifi plan when unnecessary as I could only get service in my room even with the plan and everyone had free Wifi anyways. The bottomless soda drinks were ridiculous when you had very limited places to get a soda and when u did they still expected u to pay tip every drink PLUS tip at the end of the trip. NTM ALL water juices tea and coffee were free regardless and even with bottomless they only served juice until 10am We paid $110 for a bottle of grey goose in the app before the trip cause they claimed it was discounted and they were selling two bottles of the same exact bottle for $60. We paid $110 for ONE that never got cold in our room. )1300 for a balcony room when they advertised the same room for 700$. Let’s not forget the fact that they advertise all these games u can win prizes like Bingo and they never give out the prize they promise. $5k bingo game and they find ways to trick u out of it. Then second chance scratchers and they throw in that u spin a wheel and get that prize and end up giving out $45. Everytime I won on a scratcher they pushed me to get another and not cash out. Just don’t buy any food cause they feed u free you just have to walk to the back of the boat but it’s always free. And don’t play games to win. Only expect to loose. Seriously. If u do win it’s less than $100. The penny slots say one 1 cent but min play is $1 a line..Only1nikkVersion: 3.11.0

Wowowowowowwowo!This was our first cruise together I had cruised several times and had fun, but seeing my girlfriend ene hoy a cruise for the first time was amazing everything was new to her and she was so happy. To be honest I expected the staff to be a bit down with Covid and everything but they where just as happy to have us as we were to be there. The entertainers where awesome all ove the ship but the Playlist Entertainment was the best they did dance lessons all Over the boat and the shows are night where great and the way they involved us was great. We played bingo, enjoyed trivia, and games and so much more and by the way we won two trophies. It was only 5 days 4 nights the next will be longer for sure. We had coffee from the ocean plaza shop awesome, we only missed one of our dinners and attended all the other and the service staff (Jason) and his team were amazing who cared about the good they were a blast but the food was good too. We didn’t get off in the Bahamas but it was a great day in the ship. We did get off at Half Moon Cay enjoyed the beach ate BBQ and back on the ship for more games and activities. Cruising is the best vacation ever. Carnival thank you for making our week. See you soon. BTW the app is awesome u have everything u want or need to do is at the tip of your fingers..HypnomouseVersion: 3.8.1

Carnival Sunrise March 2, 2020We were supposed to go to Jamaica, but due to Covid-19 Jamaica had turned 1 cruise ship away. The day before we were to board I called them because I wanted to know if we were still gonna get to go to Jamaica or not because if not I wanted to discuss different options. I was advised that they didn’t see why we wouldn’t and all that. I get things change due to unforeseen circumstances but we were on the boat less than 4 hours before they told us we would be going to Cozumel instead be cause they didn’t want to risk being turned away. I REALLY wish you all would have gave us a choice to take our cruise at a later date because I would have waited! All that being said, I want to thank the staff and crew on our ship for their extreme kindness and extraordinary service. They were on top of everything. They even somehow knew to have a sharps container in my room because I am diabetic. I’m sure I filled it out somewhere lol but I was so appreciative. It was all the little things they did to make us comfortable! Our head waiter Wilfredo and his amazing team took such good care of all 8 of us girls, called each one of us by name, and were so polite! Thank you again for a wonderful cruising experience and I will definitely cruise with you all again!!.Mindy ChurchVersion: 3.1.12

It was very usefulMy Husband and I just got back from a cruise on the Elation- Jax Port, Sea Day, Nassau, Half Moon key and 1 more Sea day. I used the app through the whole cruise. I have a iPhone 6+. I used the scheduling feature, which let you pick your favorite events, then reminded you of them 15min before hand. Some of the event descriptions were a little lacking, I do think this may have been on purpose, don’t think they want you to know prices or you had to listen to a sales pitch. I also used the Ship Map, it showed what was on every deck including the restrooms. We did purchase the messaging function ($5 per person) we didn’t use it that much, mostly because we couldn’t hear the alert (which may have been user error) and you don’t have your phone right next to you all the time. I think it would be worth it you’re in a big party of people. We did have a problem with Account Summary feature, the husband and I had our Sail and Sign cards connected- he got the correct summary but mine only showed a few purchases and didn’t make sense. The guest services apologized and said that was something they were working on. (And when we got back to our stateroom there where chocolate covered strawberries and drink tickets, “for the inconvenience”) Other than that, I didn’t run into any bugs. So overall it was useful and I would use it again..EowynsoundsVersion: 2.2.4

WI-FI - A/C Carnival FirenzeI don’t know if they had Wi-Fi issues just doing my Voyage, but it kept logging us out using the chat feature. This was frustrating because everybody was not getting the message when you had a large group. After all, somehow or someway, we were not connected. We followed all the steps to stay connected, but we had to log back in every time we checked our phones to see if anybody had a chat. By that time, some messages were over an hour delayed. The Wi-Fi was a huge problem. Many customers on my cruise and others I have read had so many issues with this service. My only concern is they should consider a basic free package to stay connected or text messaging and calls. This will help alleviate a lot of stress and lower the prices of this Wi-Fi service. as for the air conditioning, this made me give them four stars. Everyone on the ship I’ve encountered had AC issues in their room. It took them 48 hours to fix mine, and throughout the vessel, the AC fainted. I am encouraging Carnival to turn up the AC, especially when it’s hot due to the crowds. Allow customers to enjoy the drink packages, which can make their bodies hot. I’m not saying to freeze everyone on the ship, but it should come to a 50-50 temperature for people dancing and drinking..Le'MarcelVersion: 3.24.0

App Awesome!App works great! The dinning check in is great! We could schedule our table from our room and then head to the restaurant once our table was ready. We could check all the activities at any time and we could find areas easier. We did not use the chat function because we were all together most of the cruise, so I don’t know how that works. But it shows all your charges and totals and allows you to set reservations. It sends you notifications 15 mins before any event you have “liked” to remind you to head to the venue for that activity. You can also access all the menus and hours for the restaurants. You can get more details about any activities by clicking on them. I recommended that you download the app before going to your cruise terminal to board and do not try to access the WiFi until you are fully checked in and have your folio #. If you get the internet package, you will not want to sign into the WiFi until you can sign in with your folio #. I signed into the free WiFi before we got our room keys and it took me three days to finally get my full WiFi working. You can go to the app and set it up once you have your room key. We had a blast! Hope to go again soon!.JrarendsVersion: 3.20.1

Carnival LibertyThe Carnival app was the best ever. I can’t imagine cruising without it. It’s almost like all of around with a carnival assistant yo some degree. The planner was amazing. Forgot the name of your excursions……no worries , just check your planner on the app. So much information on there. You can order room service from the app. Navigate around the ship from the app. The cruise itself was so amazing also. Carnival’s customer service on the boat is top notch. From the time you get to security on is the best experience. Everyone is very knowledgeable and helpful. They are right there to answer your questions before you can even ask the question. I mean literally. It rained in Freeport so we got wet. Entering back in the ship, someone was waiting with dry towels for us. They think of everything. Dana, our housekeeping person was so helpful and happy every morning. She always greeted us with a smile. She did an awesome job on our room daily. Plenty of seating all over the boat. We had ocean view. This was great. I will only do ocean view or balcony moving forward. The full ocean view was breathtaking and so relaxing. The Lemonade was some very good lemonade. Trying to figure out our next cruise now..Gail590Version: 3.15.0

Carnival Magic April 28- May 4My group had a wonderful time on the Carnival Magic. Our rooms were 6223 and 6209. Cynthia Brown, Carol Johnson, Diane Wheeler, Chavonne Brown, and Ariel Cooper. Harris cleaned our staterooms, he was polite and helped us with all our needs. Once he realized Carol and Chavonne loved ice he kept the ice buckets filled in both rooms daily. We don't have one complaint about Harris, and he smiled when greeting any of us, and it made us feel at home we only have high praise for Harris. Harris learned our names which shocked all of us. Be thankful for Harris, you have a wonderful person on the Carnival Magic team. At dinner, our servers were Peerada, Joseph, and Grace. We missed dinner one night and when we returned the following day they asked where were we missed you. If our food wasn't to our liking which wasn't often they took it back to the kitchen. We also had laughs with them, and Grace danced in the dining room off of one of the songs when some of us stood up. What an experience we had. We had such a lovely time aboard the Carnival Magic, and they also called us by our names on the second day. They all deserve a promotion they work hard and they all aim to please, and they have such patience and grace….Cynthia Brown MorganVersion: 3.23.0

Carnival LegendI had such a great time on this ship! It was amazing for my first cruise 🚢.. My mother and I went on this ship together for her birthday/Christmas present and we lived all the activities, the food was fantastic and the people were so wonderful to meet. There was literally something for everyone to do. The only thing I’d comment in the negative about was the morning wait staff during breakfast at the Truffles dining room. They became very dismissive come the end of our cruise and the casino 🎰 just didn’t pay out very well. So half way through the trip my mum and I stopped playing anything in there. That’s literally the only real complaint I have. Oh! And the fact that some people need to remember that while sunbathing on the upper decks. There are children in the ship... so people don’t want to be exposed to your bare backside or untied bikini tops. But if you like history or just great fun. Try the excursions that they offer. You’ll have so much to choose from. I’d like to thank Ding and his team of incredible wait staff for the fantastic dinner experience and the shows each night were to cute! So keep up the “Great” work and I’ll see you all again hopefully on my next cruise... because I’ll definitely be back with the husband and kids.... Thank you Carnival for the wonderful trip.. Sincerely yours... Rachel.You spin me right roundVersion: 3.1.9

Thank you to all you do 😊We would like to thank you the Team JAY our room is always clean ❣️😊we appreciate all you do, for being a great customer service, always smiling and great us on our name 😊thank you for all the hard work your team do. We just wish we won at the Radiance Casino so we can all give you all big tip❤️😊😊. We also want to thank you the dinner team ❣️our waitress and waiter Micah, Roel, Ismael,EKa and Ian❣️Floyd and Haryana they all attentive, very professional and have a great customer service 😊❤️. In the cherry on top team we would like to thank JECEL and Michelle for their great attitude and good customer service. Thank you for being nice 😊❤️ thank you for singing for us Ms. Amy Lou you killed it ❣️😊❤️thank you Director Mike you did an awesome job❣️Also the bingo announcer Ms. Camille you are awesome, friendly, not stuck up and funny ❣️keep up the good work Ms. Camille ❣️😊😊thank you Carnival Radiance hope to see you all next time ❤️😘last and foremost thank you to casino host Miss Willie very attentive to the customer and friendly ❣️she always answer the casino player. With out attitude. Carnival radiance you need more people like them. All the names I mentioned on top.😊😊 their all amazing people..Gijane 24Version: 3.26.0

AMAZING 1st TIME CRUISE!!!Where do I begin??? My husband & I are senior citizens (73 & 68)… had never been on a cruise in our life & I (we) enjoyed ourselves soooo much!!! Having a balcony room truly did it for me!!! I’d wake up at 3 or 4am & sit out on the balcony- reading my Bible & praying to God!!! This was such a wonderful experience & I look forward to more cruises in the future. Neither of us are tech savvy- therefore we needed much help scheduling our dinner reservations or ordering room service on our app… but allllllllll the staff was helpful- Our room (7283) attendant (Evangeline was a jewel….. the day before returning home she told us to tag & set our luggage outside our room so we wouldn’t have to worry about getting it downstairs (we had no idea that was an option!!)…. She then informed us to call for wheelchair assistance for my husband (what a blessing that was!!!) Yesssss, there was so much we were unaware of, but at least we have a lil knowledge now & we’re ready for another sea adventure 🙌🏾🙌🏾🙌🏾🚢 OMGoodness & I can’t forget allll the delicious never ending food!!! GUYS BURGERS- BLUE IGUANA 🦎- ROOM SERVICE - SAPPHIRE RESTAURANT etc etc etc…..what a memorable vacation experience!!!! Carnival Breeze you outdid yourselves …. I miss y’all already!!🚢🚢🌊🌊❤️❤️🙏🏽🙏🏽.Stephenson DuoVersion: 3.19.2

Our overall experience on Carnival GloryMy wife and I went on this cruise for our anniversary. Overall we had a great time, but there were some exceptions. First of all, we had reservations in the steakhouse. We were seated quickly and got water, and then we had to wait an hour to get our orders. Then we went to eat in the platinum restaurant we had to wait another hour for our orders. People who arrived after us and were sitting next to our table received their orders before us. When we went to eat at the seafood shack there were just 3 people in front of us and we had to wait over an hour to place our orders. There were two people working there. One was cooking and the other was taking orders. When someone placed an order they were given a pager and when their order was ready they would go to the counter to receive their order. The person taking orders would have to stop and give the people their orders. We paid for the internet service and it was good for the carnival hub app only. However the servers at the platinum restaurant were very nice and our stateroom attendant Fitzroy was very friendly and helpful. We had reservations at the Chef’s Table and they were all very nice and friendly. Overall we had a great time..Jason and Susan R.Version: 3.20.1

Well worth downloadingLoved this app when we were on board! Simple to use and everything you needed is at your fingertips and easily accessible. My husband and I were able to chat (I think $5 is an acceptable fee for this feature), which came in handy many times! Other than the fee to chat, everything else was free. I could keep track of what was happening all over the ship so planning our day was simple. The maps came in handy...this was our first cruise so we got lost a few times! Being able to look at the menu for dining helped us to decide what we wanted to do for dinner. Having the ability to look at my statement was great for meeting my budget goals. I noticed that the statements were pretty much real time also! ...so I could double check transactions quickly. On second thought, that might not be a good thing if you don’t want the husband to see your spending...LOL The only thing that could be an improvement may be to have a section that lists the names of your room steward and the servers that you encountered everyday. This would help me to remember their names, the way they remembered mine! Also, so I can properly recognize them when I review my cruise later on. Overall...GREAT TOOL!.To ruralVersion: 3.0.5

Welcomed Back!!I have not been on a cruise in more than 12 years but prior I had cruised with several different lines. I recalled that Carnival was a favorite because they are so welcoming, so friendly, you can be casual or dressy or both-whatever your preference and they are so much fun! Having the Hub app made a world of difference in our experience this time around. Everything at your fingertips and Wi-Fi to boot! The only thing I would change is when you select what’s happening or excursions, I would like to see it default to the current time as you have to scroll through everything from that day even if it started at 8 AM and it is now 6 PM, and also when you click on excursions it shows you all, not just the ones you purchased. I would like to see the ones you purchased noted at the top and then if they would still like to continue to advertise the others they can continue below. Aside from those two little things I thought the Hub app was very helpful, easy to navigate and a great addition to help you get through your days and know what’s going on. Checking in for dining was a super plus and also the ability to make your reservations in advance. We will definitely be seeing carnival again very soon!.LAR/AARVersion: 3.17.1

Carnival Paradise’s CruiseThis was our very first cruise. We went to Grand Cayman Island and Cozumel. We loved visiting both places. It was a grand experience for both of us as we have never been out of US besides our vacation to Canada. The best fun was aboard ship. The food was amazing, the drinks were delicious, the shows were wonderful, however the best part of the cruise was the staff. They truly go out of there way to make your cruise vacation a memorable one!! From Leon our Cruise Director (BTW: He needs a promotion to Captain) to our very special Steward Artika, he made our room shine like a brand new dime every single day plus he each day he greeted us with a smile, a Good Morning and he always remembered our names (truly amazing!!) and most of all he made these awesome lil towel animals for us (which I saved every single one of them till the very end of the cruise) and when we left they were all sitting in the window of our balcony except the heart which I put back on the bed with a lil “Ciao Soon” and Thank you message to him with an X and O, which I made myself! I will miss him terribly!! Artika, Leon and the entire staff always had a smile and went out of their way to make this trip a Grand One for us!! They truly succeeded! Thank you from Kolleen and Charlie....Nee'NeeeeeeeeeVersion: 3.1.8

First timerIt was my first cruise. The steward Rahmon was brilliant and always checked on us. Everything was so much fun, and nothing was a surprise when it came to prices. There were a couple of things I wish they offered, but this is me personally so they really don’t matter as a whole. It would have been cool to be able to bring a bottle of whiskey on board that I love and they didn’t have, but you can only bring wine. Also it would have been awesome if they sold cigs as well (duty free had them but you couldn’t get them till the end, and their supply was out). The only negative thing I would say was when we were leaving. Their process wasn’t the most practical, and not all the elevators were on, that’s to have crowd control I’m guessing. That is because we didn’t want to wait and have our luggage picked up is all. Other then that it was amazing. The crew was awesome, and the food was pretty good as well. The crab legs were off the hook, and they have an awesome environment for everyone. I will be going again. The negatives mentioned were just more of a heads up, but not to turn people away. This cruise line does it right, and I can’t wait for my next adventure with them.DPT2000Version: 3.17.0

Great app. WiFi may kick you off!This is a fantastic app! Only thing left is to put a digital key on there for me to open my door. The app lets you plan your day days ahead by seeing what activities will be happening. It will save your interests and share them to others in your group. It sends you reminders about fifteen mins ahead. But you do need to be in the app to get or see them. Would be nice to make ship sound notifications to distinguish and wake me from a nap or lounging at the pool. Anyways, you can also select photos as favorites if you take them and also see the menus for your fav restaurants. Pretty cool to look at menus and choose where to eat. You can order food delivery to you in your room or on the ship which is also an amazing bonus! The hardest thing about this app with tier wifi. So the app gets 5 stars but the WiFi maybe 4. It disconnects you but you don’t always know. Also worth knowing is that the WiFi for the app only is free. The chat is worth it even if you only have two people, for the rare times you get split up to go find tables or whatever. But you need to be in the app and looking to know you have a message..Lilgirl72Version: 3.24.1

Gary RushThe cruise was phenomenal. Our room steward was the best along with our waiters for dinner. However, I feel although there a protocols in place for disembarking that I think it should be done in abetted fashion. Even if staffing needed to man the floor levels by the stairs and elevators. Also, I have later found out that other guests had fallen ill and to the point some sought on ship medical attention and others have since arriving home. Several have suffered flu like symptoms yet with the recent quarantine of a ship in Italy for the C virus I find it hard to not inform guests of proper hygiene and to be sure to inform guest of said situations if there were problems. While in Costa Maya I had noticed the ship that was docked by ours had EMS personnel standing outside with masks on. That should have risen a red flag to staffing personnel on the Breeze and then dealt with in whatever manner needed. Here I sit at home with my wife who is down sick and it all stemmed in the past 48-56 hours from being on the ship. Please be sure to make not of this. We did enjoy ourselves for the most part and have discussed in scheduling another cruise. But keep in mind that sometimes the little things that aren’t addressed can make the determining factor in which ship to sail with next time. Otherwise thank you for our time with you..Sunpoison2020Version: 3.1.10

App and cruiseThis app is awesome! It tells you all about what is happening at every hour of the day. You can save activities in your own planner so that you can see what you have planned for the day. The app also has a chat feature, that allows you to chat which everyone in your party. You can even see your account summary to keep track of what you have spent during your time onboard. The app will notify you when you have a event coming up to remind you so you can get to the event on time. Now for the cruise. We haven’t been on a cruise since 2018 due to COVID. We had a blast. The cruise director Jasper was so awesome, made sure we all knew what was going on, as well as giving us the 411 on all the cool sales. Dining was good. I have been in longer cruises where the food was way more elegant. The carnival paradise ship was nice , just smaller that what I have been on, I have been on 7 cruises. The one thing I didn’t like was that the ship Carnival paradise serenity for adults didn’t have a pool, it was small and only had 1 jacuzzi. The regular family pool and jacuzzis were always full of kids. Other than that we had a blast and everyone onboard ( all crew members) we great!.Oilgirl1Version: 3.17.1

Don’t cruise without this app.You will not want to leave port without downloading this first. My primary feature I enjoy is the ability to chat with family on board so I don’t spend vacation time looking for them when we are doing separate activities. While certainly you can do it the hard way and read each individual paper of scheduled events each day and write out your plans, why would anyone want to? This app has the entire trips activities at a glance. It includes all ship activity locations, parental guidance ratings, embark/debarkment times at each port, basically everything you need to know for the ship in hand on your phone. The app also allows you to add to your favorites and will send reminders as your time is coming up to items of interest so you don’t lose track in other fun and miss out. I disagree with the review above that mentioned her app only worked when wi fi on the ship was solid, well I do t mean I disagree that she had that experience lol I mean that has never been mine. I’ve taken numerous cruises from CA to Mexico and have never had it not work, even way out in the ocean far from land on Fun Days at Sea..Kristin NoelVersion: 3.20.1

Must have on CarnivalIf you are wanting to know what’s happening anywhere on the ship whether it be activities, food, ship maps, or how much you’ve spent; the Carnival Hub app is for you. No longer do you need to keep looking at the daily fun times to see what’s going on and highlighting those events you want to do; now you can go to the app add it as your favorite and the app will give you a 15 minute reminder so you don’t miss those shows, comedians, trivia, etc that you want to hit up. Hungry? Look at what’s open, including available menus to decide ahead of time what you’d like to eat before you get there. Only downside is the Lido buffet choices are not available as a menu so you’ll have to check that out yourself. My last favorite thing on this app is the fact that you no longer need to go to a kiosk or to customer service to see what’s on your bill, it’s right there on the app and if your the main person for your account, you can track each individuals purchases to ensure there’s no overspending/charging. It also breaks down each purchase location and date so you can figure out where each purchase happened. Can’t say enough great things about the app!!!.Vines galsVersion: 3.1.8

Carnival HorizonThis app was absolutely vital when you wanted to figure out what to do and how to get there. I loved how you could say you were interested in doing something and it would put it in a separate schedule that had built in reminders. So smart! It was also really helpful that you could chat with others in your party or that you met on the cruise. However, half way through the cruise the app started to glitch really bad I thought it was just me but my entire group had varying degrees of glitching - the worst one being the leader of our group could no longer receive or send out any chat messages so this made it really difficult to communicate as a group. Then it was really disappointing that you couldn’t add your own appointments to the personal schedule. We got several massages at the spa and it was hard to keep track of when they were and which ones. This would have been amazing to put in the schedule. Also as a group we were able to have a cocktail party and later a meeting and these too would have been able add to the schedule so you could benefit from the reminders. Another great thing would have been the IMAX schedule in the schedule too. Otherwise we had a great time and it was so helpful to use the map feature I would have been SO SO LOST without it!.Ellyce2015Version: 3.1.9

Second cruiseWow !! This was my second cruise, despite the required mask was enforced even though I was negative for Covid and was immunized before the cruise. I enjoyed it🤗 The food was excellent in the dining room, Guys Burgers, Buffet Italian and Bar-b-que on deck 4 on the outside , soft serve ice cream, and Mexican food at the Blue Iguana, Pizza and breakfast!! The dining room staff was outstanding !! Everyone was polite and helpful!! The shows in the Liquid Lounge was great!! The IMAX 3 D shows were excellent! We saw the NASA Hubble, Underwater Sea, and The National Forest in America!! We want to give special thanks to the Restaurant Servers; Kadek Arta, Nagakan, and Ariasa for their excellent service!!! The dolphin excursion was one of the most amazing things I have ever experienced!! The Mayan Ruins were amazing! BRING YOUR OWN BUG SPRAY BRAND OFF! You will regret it if you don’t!!!!! The spray they sold at the excursion, did not work!!!! Our steward Putu was great! Believe it or not I had him two years ago on my first cruise!! The people at the service desk were so helpful and kind! We will be back for our Fifth (5) Anniversary! Check out the perfume shop and Guess purses!! We had a window cabin loved it! Thanks again from the Weir’s!!.Spiritualwomen2Version: 3.8.1

App is cool when you Learn how to use ItI get the intent of the app and can appreciate what they were going for. I’m a bit old skool though so I was looking forward to my fun times being delivered to the room each night to physically write and highlight my events of choice. But we’re in a technological era so I can appreciate carnival for keeping up with the times. I did like all the events listed and then being able to “heart” or favorite them to create my own planner making it easier to see what was going on and what I decided to attend. Favorite part was the menu for dinner, so I could always check prior to arriving instead of feeling like I’m holding up the wait staff or other group members trying to decide what I wanted to eat. I also like the account summary right at your fingertips. Back in the day you had to keep going to guest services to see how much you were spending and then on the last day to settle your balance but you can do all of that yourself through the app! Like my title says, it’s pretty kool and really great once you figure out how to use it and all the features it has to offer, however it can seem a bit overwhelming if you are not tech savvy or prefer paper and pencil!.Stephanie&SalemVersion: 3.24.1

Stay Updated With the FunI enjoyed the Carnival Hub app. It kept me in the know throughout my last three cruises. Making reservations and checking in for events was a breeze. Reviewing the menu for the various food venues was really helpful for deciding where and what to eat. Also tracking your favorite music venues was a great feature. There was also a great option to see open times for the various shops around the ship. The ability to check your Sail & Sign account on the app was a huge plus. Knowing what you spent and how much you owe or how much you have left to spend from on-board-credits (OBC) is great. The ability to connect traveling companions within the app keeps everyone connected and on the same page. Also, if you have multiple devices, it was easy to switch between the devices although you could only use one device at a time. I wish the connectivity extended to Princess Cay and Half Moon Cay. Although WiFi was available on the private islands, it did not work well for me even though I had the Premium Internet plan. But overall, I had no issues and onboard the ship, the app was great. I would definitely recommend it to everyone traveling aboard a Carnival Cruise Ship..LadyHumoodVersion: 3.20.1

Great appThis app is a great app. Everything is in one place. You can see all the short excursions or activities for the day on the ship that are going on all the spa stuff all the locations to eat you can see the menus you can see it all and you can pick the ones that you’re interested in to see at the time if you’re going to go to it or to remind you you need to get going because this is coming, and it has a chat feature that you can add very cheaply and chat to others that are gonna be on the ship at the time so your little group of people are going together that you can all chat about different things together. I’m here. I’m there. I went back to the room. You go without me whatever it is. It’s great, and they added the embarkation feature to this app where you pick which way you want to leave the ship and it’s all done on the app it’s great. It has a map of the ship so you can look and see what’s on what floor you can even ask it where something is on the ship and it will show you where it is in the map. It’ll bring that page up so you can look and see oh there it is on the deckor the deck.Grandma 111Version: 3.21.0

Great Vacation and Customer Support!!!I’m completely impressed with Carnival’s attention to detail since embarkation all the way through disembarkation. The staff when far beyond to meet our needs. I want to special thank Mariana from Carnival Sunrise onboard guest service for helping us. This was our first cruise and we are really pleased with our outcome. The food was also really good. They had a lot of different types of restaurants where you can eat for free during the day and a very nice restaurant at night for free also. The dining restaurant offers a premium menu where you can get a three course meal per person. I was so impressed with the quality of the food specially at the dinning restaurant. Carnival staff were very attentive, polite, and educated. We had some issues with Jamaican customs which delayed our entry to Ocho Ríos for more than 3 hours. Carnival refunded immediately the full excursion tickets and were able to change the length of the excursion to only three hours. They only charged for the three hour tour. We really enjoyed stopping at Bimini. The beaches are amazing. Overall was a great experience. Thank you Carnival for such a great holiday! 😀.Maya GuatemalaVersion: 3.10.1

App Needs a Little WorkWe had a large group and used the app to keep everyone in contact for our cruise. We were on a Spirit Class ship so it’s a little older. For a schedule of events, it worked well. Would like to see more information like what deck we are disembarking from at ports. I know this can change with the tides, but the information can be updated as it changes. Just a thought on days at sea when the naturalist is on the loud speaker, maybe add a reminder of what channel to turn to on the TV so people with balconies can tune in and can hear them. Our main complaint was the texting part of the app. This is terrible. It works some of the time and not always with everyone in your party. We were constantly having to shut the app down and restart it while sending the same message multiple times to get them through. Again, we had a mix of iPhone and Samsung users. Seemed to do ok with Apple to Apple users. Not so good with getting texts between Apple and Samsung. No one got all of the messages. It would be nice to send more than alphanumeric messages like photos or locations but that takes bandwidth, and that can be expensive on a ship. With a few more tweaks this can be a very useful app. Will have to try it out on our next cruise which is on a newer ship..Krissy456Version: 2.2.1

IndispensableInitially I downloaded this for the chat feature. We had a large group and this allowed everyone to stay in touch which was a game-changer. Also loved the ability to create separate group chats for different members of our group. Apart from the chat, I found the "what's happening" feature incredibly useful. This also allows you to check the daily menu at your restaurant, among other great features. If you're taking a Carnival cruise, you'll love having this app..TheTDotVersion: 2.0.4

Cruised Once Again With You!!Loved our Mexican Riviera Cruise. Great staff+ Great ship =Great Time!.Deborah Osborne Cruiser #1Version: 3.0.4

Really helpfulThis App has everything you need to know on it so it’s perfect for finding what’s going on, menus etc.SsunseekerVersion: 3.26.0

Great AppIt was so great to have this App! We paid the $5 for the Chat feature and used it so much on our 25 day Journey Cruise to keep in touch, find each other on the boat etc! It was perfect for making plans, nice reminders for activities we enjoyed, easy to make dinner reservations for our time dining, letting us know if there was a wait, which was always minimal, 10 minutes usually which just gave us time to get to the dining room. Then our table was always ready when we arrived. Liked everything about it!.The Calm ZoneVersion: 3.26.0

Great, some opinionsGreat app and super useful, some things I would like to see next time is notifications on the apps about announcements being made. There was a medical emergency that blood was needed and the outcome was AMAZING but you can’t hear announcements very well everywhere on the boat so having a notification pop up for announcements would be better..JacxfVersion: 3.26.0

ChatI found this app very convenient. The chat feature was especially good..KarenAP123Version: 3.26.0

Very UsefulThe App was very useful to know all the events each day on the ship and could « heart »’them to create your own itinerary. Others in your group can also see what you heart so they know you are interested. This feature did glitch a few time and had to redo my personal itinerary. The map helped us navigate around the ship. Easy access to book dining time with « My time dining ». Could make purchase of internet, digital pictures and check out excursions. There was a feature to chat with other guests in your travel group as well for an additional fee which we did not purchase. Would like to see the « account » information available after the cruise (even for a short time)to be able to compare with credit card charges and see and charges the morning of debarking..A2BCruiserVersion: 3.26.0

Hub AppThe chat app was wonderful. Just wish it would make a sound so that you knew someone was sending you a message. Also every day it logged out and I had to go into my settings to restart the app sometimes more than once a day overall, once we got used to using the app it was wonderful.SNL MalenfantVersion: 3.26.0

Very goodAmazing time using the app but you shouldn’t have to pay for the texting service.JoesivesamuleVersion: 3.26.0

Great app!Super easy to navigate and really helpful on the ship!.Th3JauVersion: 3.26.0

Great and very useful appWhen I first downloaded the app, it seemed lame because all it did was countdown the days to our cruise, oh well, to be fair it did show excursions as well and other useful and important information about the upcoming cruise. Once you get on board and got connected to the cruise’s wifi, this thing comes to life and it’s proven very useful and user-friendly. Navigating through it is not complicated at all, very intuitive and gives you timely alerts to activities and all the fun stuff that are happening on board. I love this app!.ConcepshenVersion: 3.26.0

No NotificationFor the most part the app is great. What I found frustrating was the restaurant reservation was a silent notification. (My volume was turned up on my phone). I didn’t like that you had to continually refresh the app for the reservation notification. Also, the notification that your table is ready wasn’t consistent with all parties in the reservation. Everyone would get a “your table is ready” notification at different intervals. The app kept logging me out too. Having to continually log in was annoying. Otherwise a great app for cruisers..Noneavailable..Version: 3.26.0

Pretty good appHad to refresh app every time to get updated restaurant wait time. Other than that, no issues..DC3435123Version: 3.26.0

Very useful!The app is great, I am not sure why people don’t use it . We booked our breakfast and dinners thru the app and had no issues at all! Many times we would walk into the dining room and be seated right away as people would just walk up and be clueless as to what they should be doing. Also great for all the updates and for keeping updated on what is happening around the ship. Just got off of the carnival Sunrise and we had a great trip despite being delayed one day due to Hurricane Milton . We felt completely safe at sea and appreciated the constant updates , from the Captain and Crew. We made the best of the extra day which was great! Shout out to Franco the Cruise Director! He did a fantastic job and we appreciated his professionalism and sincerity throughout the difficult process of having to maneuver all that was going on. Luke- our Cabin Room Steward for Room 8229 , very friendly and helpful as well as keeping our room super clean! We appreciated it!! Lyn- Sunrise Restaurant Hostess for anytime dining. Always so friendly and inviting as well as making sure everyone is organized and updated on how long of a wait it was. All the Dining Room staff were great ! We enjoyed our meals because of them! Shoutout to Mr. V - in the Dining room who served us on our last night, great service and very friendly. Captain Mario- Thank- you for keeping us safe! We are forever grateful! Another great cruise in the books! Looking forward to our next one!!.Anna and JMVersion: 3.26.0

Amazing staffsAll the staffs are amazing, the food are awesome... I love the charisma and lovely smile of the dining crews.. shout out with all the dining and entertainment staffs... and especially the impromtwo TES the lovely singer... hope to cruise with u guys again....MaLizaBVersion: 3.25.0

Great app!!!This app is really easy to use. I loved using it..Picky236Version: 3.25.0

Great app!Loved it! All I can suggest for improvements are as follows: Somehow allow your folio to download automatically so you can access it off line or after the cruise, for let’s say 30 days. Also; have a search app to search for terms or activities, such as: where is guest services located ?; where is the Effy boutique etc. Thank you.B0b78910Version: 3.25.0

Food service crew were the best!!!To Phillip, Ronnie, Rica-Rose, Geric, Ricky, Lyn, Cyril and Wayan who help us in keeping our stateroom organize and clean.. shout out also to Franco, we’ll miss your “good morning” greetings and “bye” whisper. To those who’re forget to mention but giving they’re best to take care of us -THANK YOU ALL SO MUCH FOR SUch A GREAT TEAM! God bless you all! God bless Carnival Sunrise!.Yakey1417Version: 3.25.0

Wonderful vacationI had an amazing time on carnival magic it is a lot of fun I met some amazing people there was lots to do and the food was super amazing I definitely will be back with carnival in the future. 😊.Jay Milli$$87Version: 3.25.0

CelebrationsExcellent service in every area especially the team leader who cleaned our room. He was really very nice and available to help. I loved the candy straws Overall I would give celebrations a A plus. Looking forward to another soon.RezziepooVersion: 3.24.1

Great app when it worksLove this handy app, especially when trying to locate friends. But there are still a few bugs. Sometimes it gets dropped and will not work with chat. In this case I found I had to reboot and reboot the app. Having cruised over 25 times with Carnival I know how to use the app so it’s not an operator fault. Think the chat feature connect needs some more work. Otherwise it’s a great app for booking restaurant, seeing what’s on menus, booking reservations and the reminder option is great..CompuartVersion: 3.25.0

Useful on the boatYou might think this app is not useful because it keeps on sending back to the Carnival web site, but once on board you MUST have it. You know what is happening, where to eat, the show time, the boat map, etc….FradesmontVersion: 3.24.1

Good app to keep you updatedGreat app to use on the cruise to keep you updated on all activities happening on the ship. Only issue is was that I kept losing connection. And sometimes the chat feature was very delayed. But otherwise I liked how it sent reminders and had the full itinerary at all times. Was a good communications tool as well for notifications..KoohunaVersion: 3.24.1

Great app for the cruiseGreat app, notifications aren’t always up to date however.Rickyboy210Version: 3.24.1

The ChatThe APP is easily to be used. But I bought the chat package so I can chat with family on the cruise. Unfortunately it keeps lagging and reconnected to Carnival all the time. It’s not expensive to buy the chat but it’s down all the time that Carnival should improve it. Thank you.CococolaheheheVersion: 3.24.1

It worked most of the timeA great encompassing app. From what’s happening with shows and events to your account expenditures, casino, excursions and for booking your dining experiences with the wait times in the restaurants versus the buffet. This app costs $5 for the entire duration of voyage for one person. This is not a per day fee. We purchased the affordable app for the chat feature with our larger group. It permitted greater freedom for everyone to pursue their own interests but then check in for shows or dinner when we wanted to reunite or check in. Unfortunately, this app was not reliable all times for me. This is why I awarded the app a 3 star rating. I would have to go back into settings and reconnect to the wifi or forget the network and then reconnect. I could go hours with the app not working. I was happy that all 7 of us had the app so that if someone’s WiFi connection was not working someone else in the group could relay the message. Thankfully the ship has common area chorded phones to contact someone’s stateroom as a back up to your cell phone. The chat app is a great idea for busy people who wish to pursue their own interests..Tonester88Version: 3.24.1

Wifi kept droppingGreat app but service is unreliable. Chat feature never worked and had to keep enabling the wifi. Very frustrating. When it worked it worked very well..Coolly doVersion: 3.24.1

My first time to the cruise ship!It’s so much fun!.LhynVersion: 3.24.1

Great App!Loved using this app to stay connected to my group while on board.Only “better ifs” would be to have an audible notification when someone sends you a message. I miss lots of chats because I didn’t notice that people messaged me..TrainingProVersion: 3.24.1

Great for knowing what’s going onApp is great for schedules and dinner reservations. Not so great for communicating with your family as the wifi went down a lot..PB1234567890Version: 3.24.1

ReviewExcellent crew and staff plus services rendered was great.LuzvimindaLCVersion: 3.23.0

NecessityLoved the app but had a few glitches with dining reservations.couldn't make them on some evenings. Also- I think the app could use a note pad for scribbling and scheduling things around activities. Also being able to add people to your dining through the app who are NOT on the chat feature would be great.Koolkatz26Version: 3.23.0

App was okHub was ok but the wifi on ship sucked. Plus the hun app didn’t work without access to carnival wifi . Not enough can be do on the hub app . Improvements : Things like reporting lost items or even a interactive map to help find places on ship ..Yung loweVersion: 3.23.0

10 day cruiseI was always having to reconnect to the internet to have the app connected. Our son purchased social package for his group on the ship and he could never be in on the family chat for conversation or dinning reservations. Overall great to have for what is happening and looking at menus. Keep in mind you need the app for efficient ordering at meals. Disappointed in the Delay for my connection for table is ready or debarkation. We had to rely on other members who gets the notification first to let us know..JPCDReidVersion: 3.23.0

Works wellMessaging is buggy sometimes and not free but overall the app is very useful!.AmbrivianVersion: 3.23.0

Essential to your Cruise!Absolutely love the Carnival Hub app! It made our cruise experience seamless and enjoyable. From booking excursions to checking daily schedules, everything was at our fingertips. The chat feature kept our group connected, and the dining reservations were a breeze. A must-have for any Carnival cruise! 🚢📲 #CarnivalHub #CruiseLife #TravelSmart.JohnInTorontoVersion: 3.23.0

Jimmy the CruiserHub app very helpful for knowing what is happening on the ship. All food menus available as well. The only issue we had was with the Chat. Only worked about 80 percent of the time for me. Others in our party only had about a 50 percent success rate. Overall, well worth the 5 dollar fee..Jimmy the CanuckVersion: 3.23.0

Great!It’s so easy and smooth to use! We loved it!.XoklbxoVersion: 3.23.0

Easy to useEven though it was our 10th cruise, I use the app all the time. It’s invaluable to keep you up to date on what’s happening on and off the ship. Super easy to get around..Ger-berVersion: 3.23.0

Apps has bug and chat is not free!!!I cannot go back to apps home screen after reviewing kid’s activities page. Need to completely close and re-launch the app. Also the chat feature costs $5 PER PERSON. The chat feature offered by Royal Caribbean cruise is TOTALLY FREE. So if you have a family or friend group you shall not use chat or Don’t join Carnival at all since Carnival is getting aggressive in grabbing customers’ money but do Not provide excellent quality amenities and services anymore! 😩.☹️🙁😕🙁☹️🙁😕🙁☹️🙁😕Version: 3.23.0

Get itCouldn’t imagine cruising without this app.everything from scheduling to chatting with friends and food menus get this app if cruising on carnival.EberknarfVersion: 3.23.0

Carnival Hub APPSuch an easy APP to use. Wonderful to use for meal planning and ship entertainment!.Hooked on Cruising 4EverVersion: 3.23.0

Great ExperienceFor the first time but I wouldn’t say exceptional for the fact that we had to continuously log in and some msgs were not received.Katw4Version: 3.23.0

Muster station drillCarnival should copy the Muster station exercise of Royal Caribbean. On the RC app, passengers can watch the Muster Station drill video before the trip. On the embarkation day, passengers will only have to report to their assigned station, show proof of completed watching, then check off the list quickly.ChungWRVersion: 3.23.0

ReviewWe cruised 04/27/24 I have loved this app since we started cruising carnival and it is a must to have. However a glitch this time around is my reason for a 4/5. The chat feature would not allow us to chat in a group chat, the messages would send but no one received them so we had to send individual messages which was a pain since we were a large party. I will add that I have never used the chat feature prior to this cruise. The time stamps were also off by 12 hours or so. We usually purchase the premium wifi plan and just use iMessage however others in r group didn’t so this was r only way to communicate. Everyone found the app to crash multiple times which was frustrating when trying to check in for dinner. It would be nice if the app could tell you where the ship was like it does on the tv in your state room as well. Overall it’s a great app, maybe we just were the unlucky ones this go around..NolfrancescVersion: 3.23.0

SuggestionsThe app should include a Digital Boarding Pass; everything on ship is paperless, guests should have the option of using a Digital Boarding Pass. The menus for all Room Service should be available at all times to allow mobile ordering for all Room Service items at any time..63Nana1517Version: 3.23.0

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Carnival HUB Negative Reviews

Carnival Cruise Radiance January 30 -February 3, 2023Our first cruise to Ensenada Mexico . We arrived at Catalina Island and couldn’t board the passenger boats to take us to the island. When we could we would only be there an hour. In Ensenada Mexico we walked along the pier that long there. No public restroom. Smell dirty, it was clean in the area of the cruise ship put as soon as you crossed into the pier well different story. Charged to use a small bathroom with not door handle and honestly smelled bad. But when you have to go it’s better than going in your pants. My experience here was one that I would say pay the four dollars to go to el centro de Ensenada not long the pier. Plus the reason I didn’t take the tour shutters was how the men were showing off who made more money. I understand Spanish and how rude they were. A friend said next time to take the taxi instead. Well food was good, except the enchiladas that’s got to go. Make the sauce fresh and blend the eans and don’t burn the tortillas. I had to return my dish. Medical center well another story they don’t have medication for migraines so if you suffer from them make sure to take your medication or shot. Do I recommend this trip yes, but make sure you to know where you want to go and do and if they can have guides for you would be wonderful that is for a small group of 4 or six to show the town would be wonderful. There’s a lot of Beaty in Ensenada what people don’t know. Not just El centro..JewsjulsVersion: 3.17.1

Very glitchy appThis was our 6th Carnival cruise and the app seems to only get worse and worse every time. We get the messaging function every time ($5 per person) but often times one or more people in your party will not receive the message at all. This last cruise, my wife was still on it but it acted like my account never bought it after day 2 (this was a 7 day cruise). It would constantly push notifications for debarkation, but wouldn’t allow me to set it until 24 hours after the first notification…then when I try to see it in my planner, it’s blank. We love the ability to personalize our planners to go to all the events we want, so after we embark we immediately go through and favorite the ones we would like to do. Several times during the cruise my planner would be blank but you would go to the what’s happening part, and clearly see that there were definitely events that were favorited. We did a brunch with a bunch of friends and they notify you on the app. You only have 15 minutes to wait once notified and they cancel your reservation. We had to remake the reservation because none of our party got notified (there were 10 of us). None of their apps said anything different than a 10 minute wait and mine never even registered my reservation at all even though I’m the one who set it. I would very much like to see this app updated and working better, because it is a great tool to use when cruising..Ord-OVersion: 3.23.0

App not workingWith recent upgrade app no longer works?.BearaldoVersion: 3.1.9

Works well enough … but only on the shipThere are a lot of pros, forced or otherwise that make the app worth it. There are a lot of things that could be improved on the app but either way, you need it..Larz3000Version: 3.25.0

Do not buy chat!!In general the app is extremely slow and buggy no matter where you are on the ship. It’s also lacking lots of features. The chat portion of the app also almost never worked. It would keep trying to connect but would fail. It’s not worth the $5 USD per account!.Domenico the bestVersion: 3.24.1

App is okay but stops working after the cruise so u lose all your informationI thought the app would let me keep a record of what I did during the cruise. Unfortunately within five hours of leaving the ship the app would not let you in and forced you to log out. There should be a warning. My opinion of the app if this did not happen was that it was adequate. The app and the ship should make it much easier to get around. It seems the ship has gotten much lazier since they have the app. The information provided on board is poor, since they think the app is so helpful. Not a good move. I liked my cruise 10 years ago much more..A very disappointed user2Version: 3.24.0

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