MyDyson™ Customer Service

MyDyson™ Positive Reviews

App is amazingly frustratingI was really excited to be able to link my air purifier to my phone and see how the air quality in the room was since my son has allergies and asthma. The app is unable to link. About halfway... it just stops. In another review you see someone mention this as well and it makes sense. The unit is dropping connection with the phone and trying to connect to the home network... but isn’t working. Apparently this isn’t a new issue and seems to have been on going for a couple weeks now. I may give it a couple days and see but as the frustration builds, my excitement about this fan and cost is diminishing. Probably going to return it in a few days if this isn’t resolved. On another note. I purchased mine at Costco and noticed that there were a bunch of units there that seemed to have been returned units because the tape had been removed or visibly torn. In fact... it took me awhile to find a box where it looked like it was never opened. It now makes sense as to why so many of these were brought back..Name_nick_Version: 4.4.19380

Newest updateUpdated review: The app has been updated and the ability to swipe to the different machines has returned! Great job, I don’t think i could live without this app now. Thank you for the follow up Dyson The app has changed and where I was able to swipe left and right to see the multiple machines I own has been removed. Now the menu on the left is to select a specific machine and then see only those details, seems much more counterintuitive than the last version. Dyson products are so smooth to operate and normally sleekly designed. This actually reversed that and makes the app more of a pain than a pleasure. Please please please allow us to easily slide between machines as it was before, it made sense. I would go five stars on this app, literally love all of it aside from this klunky feature update.InClinicVersion: 4.6.20241

Dyson Link App is amazing, if it connects!So the Dyson tech that helped me via Dyson app chat was of no help. Friendly, but had no helpful tips as to help me navigate the app connecting to my machine. I wasted so many hours and this sounds silly, but I think it may be most Link App users issue: For one, make sure you turn 5GHz wifi off. Make sure it connects to the 2.4GHz. 2nd, the Link App has a huge flaw in not blocking you from moving forward if you are accidentally entering the wrong internet provider/wifi password. It kept telling me it paired every time for appx 40 tries so I assumed I had been using the right password. It would say it was finishing connecting like it was successful and would apologize for connecting slowly. FINALLY I got curious about entering CenturyLink’s “passphrase” and a miracle happened! It connected to the app in 1 second! I very much hope this helps others as the HP02 machine is a wonderful machine for our baby’s room to monitor the temp and regulate air particles in our old house..E Bee BabyVersion: 4.5.19480

Great but BRING BACK SWIPINGUPDATE 2: It would be amazing if there was a way to set a maximum fan speed for the Auto mode. 0-4 is fine for Sleep mode but it would be awesome to be able to set Auto to have speeds of 0-7 for example. UPDATE: Thank you for bringing back the swipe!!!! It’s a great app and it works great with all four of my Dyson Pure Cool machines, two TP04s, a DP02 and a TP02. BUT, as many others here, I’m extremely perplexed as to why the Dyson app designers would make an update to their app where they make a very simple task more difficult and cumbersome than it was before. I see no reason as to why this feature was removed. You could have added the menu feature for those who want to click on specific devices but also kept the swiping feature for the rest of us because that was much much much better for me and many others. Like thousands of others, I am strongly petitioning to bring this feature back. This will become a five star review if ever that feature is reinstated. Upsetting is the fact that it disproportionately affects the more loyal customers; those who have multiple devices, since those with only one device would not even have noticed the change..Dvobgo92Version: 4.6.20240

Live and learn!You start to understand why Dyson products are so expensive! There’s a lot of value and quality in their devices… and the app adds total, from anywhere, control and monitoring. We mainly keep it in our backyard RV that we like to weekend camp in. My daughter suffers from pet allergies but we didn’t find out until years after adopting our beloved Lab. Since no one wanted to find her another home, we have been working towards keeping her environments as clean as possible. I can now monitor our RV’s air quality, temp, and humidity 24/7 from anywhere, even if purifier is off. I can also completely operate the unit including an auto mode that will continue to work towards achieving a particular goal!.JayMoeDVersion: 5.1.22180

Some areas for improvementFirst I’d like to say that I enjoy using the app and dyson products in general. I have three suggestions that could greatly improve the product and app experience: 1- app interface for homes with multiple dyson air treatment devices: it would be much more convenient to display all devices on the home page of the app. Instead of displaying one device under the roof of the current design, display all devices there. Right now, I have to keep going to the menu each time I want to check air quality and controls of different device location. 2- alerts and notification. It would be nice if we are allowed to set app alerts if air quality goes above a certain threshold. It would help us notice and adjust controls and fan speed in a more timely way when the device is not within the eye sight. 3- this brings me to the last suggestion which has to do with the Auto mode. The auto mode needs a minimum fan speed attached to it. In hot days when I want the fan to work even if the air quality is good, auto mode is useless because the fan will go zero. I’d use auto mode much more if I can set a speed floor for the fan under the mode. Thank you!.Wild chicken babyVersion: 5.0.21062

Good productWe have two cool heat purification unit 07. We’re heading into our second year. The air quality has improved considerably. The heat work nice in out kitchen and bedroom. The app allows me to check room conditions which is nice. However you cannot control the heat from the app due to regulations. I’m ok with that. Adding if the heat runs continuously for around 8 hour or so. The machine shut off. Which isn’t that big of a deal. But it may be frustrating to those who try to use it as a main heating source. Which I don’t believe that’s the design led purpose. I’d like for Dyson to design one that could be a main heat source. I recommend this for someone wanting cleaner air with the added features of heat.Bob050Version: 6.2.23440

I don’t know how I ever lived without this robotI am truly amazed and addicted to this robot vacuum. Super easy to set up, use and it does an outstanding job. We have a dog, lots of hair and dander and I use this vacuum almost every night. It saves me SO much time not having to manually vacuum. I debated buying it for some time because of the price. I can tell you it’s worth its weight in gold. Don’t get me wrong, I still love my stick Dyson, but in between full vacuuming this robot does the trick. Now my dilemma is do I get a second one for upstairs!? I know I can just get another dock, but I need a back up too if this one goes in for service. I can’t live without it. Buy it today. You won’t regret it..Dog hair busterVersion: 6.4.24340

This thing is from the futureWhen i first bought the dyson cool link, i was wondering why it cost so much. i later realized that it filters out the air which is rlly good and my room has been fresh and clean ever since. I later discovered it can with a app. which is this app. you can schedule when your link turns on and how strong the air will flow. and this thing so has voice command. so all i have to do is set up what i’m going to say. then tell siri a voice command and it will connect to my fan and do what i asked. i can say full send to siri, then all of a sudden the link turns on and at power 10 which is the best, the thing rotates and does everything i asked for. So worth the purchase.Not lying 69Version: 4.6.20180

Updated ReviewMy previous review complained about the removal of the swipe between room functionality. I have to hand it to the developers because they listened! I thank the developers for this! I still think the old swipe interaction was better for 2 reasons. First, you now have to swipe from the edge whereas you used to be able to drag the room to the side from anywhere on the screen. Second, the previous swipe interaction actually moved the house under your finger, which is typically how swipe interactions work on mobile. Overall, the app is a good app. There’s still room for improvement (I’d really love to see a view of all my rooms – fan states, air quality, etc – all on one screen). But if you’re a Dyson fan owner, this app gets the job done and it’s a must-have..Donfred555Version: 4.6.20240

Need more on appNeed to be able to view current temperature setting, even if we aren’t able to control it via the app it would still be helpful to know the current setting so I know if I need to go back into my nursery or not. Also the controls aren’t optimal or intuitive. I should be able to indicate the temp setting separate from the heat/cool function. And auto setting is misleading. Auto to me would mean whatever temp I set, the device knows to heat or cool accordingly. But instead, the only thing auto does is filter the air and change air speed according to conditions. That’s fine but the device should always be doing that already, isn’t that the point of the hepa filter and extra exorbitant pricing?.DevynitiVersion: 6.1.22481

NOT an annoying appliance app (finally)!I’m used to apps for appliances being slow, glitchy, poorly designed, and frustrating to navigate. We have had our dyson tower for almost 5 years now and I’m finally writing a review for the app lol at first I didn’t use the app because it has a little remote, but I found ease of access when using my phone instead now. I don’t really need the remote unless I can’t find my phone, and I appreciate how it tells me what allergens are in the room and how much of it, and even logs the time of day which it detected any. I love my tower so much and puts my health anxieties at ease..LaggydaclownVersion: 6.1.22481

Switched phone to 4G in order to connectI was having trouble connecting my phone to the Dyson using wi-fi. I would get to the last step and it would say connection failed after 20 minutes of trying to sync. After one month - the fan and air purifier is great- I decided to try again. Again- failure to connect. Then I read you can’t use a 5.0 ghz network. Weird. So I turned the wifi off on my phone and switched to 4G. Bam- 5 seconds later it was connected. Seriously though- 2.4ghz is a strange criteria to have in order to sync an app. The interface seems quite intuitive so far. We will be adding a second Dyson soon so this will make it a lot easier then keeping track of the tiny remotes with two toddlers in the house..Cloudryder9Version: 4.6.20280

Keep Supporting ZoneLove my Zone. There's nothing like it for people who need it. Please keep making it (better). The new audio control experience is great. Hoping for a Turbo mode for purification, for those of us cyborgs with tethered power. That said, the app cannot handle having two devices simultaneously. Zone and OnTrac support being paired to two devices, but MyDyson kicks you out each time. Finally, a percentage battery status in the app (currently the ONLY way to see battery percentage on iOS is with the Apple Watch companion)... Please!! BUG: Also, ordering Zone accessories in-app is broken. You tap Show All Accessories, and the app infinite loops. Would be better to just link jump to the default web browser..Christopher PriceVersion: 6.4.24340

Good info, but no customization.The information given is nice to have, especially if you’re sensitive to stuff in the air. Meat to see when air in the home becomes ‘polluted’ so to speak. My only issue is the data can only be seen on a very vague daily table and bar graph that only goes back a week. I’d like to be able to see one year back. See how my air changes through the seasons, not just the last week. Also, it’s be nice if there was some customization like being able to set the level of stuff in the air before the fan comes on. It’s preset by the factory and not adjustable. You can turn it on and off yourself, or use their standard, that’s it. No adjustment in that regard, which is a bummer. Fan works well, no complaint although I’ve only had it a month..FourdoorvolvoVersion: 4.6.20461

Simply amazing.The app is functionally amazing. I have three of the Pure Hot+Cool Links around my house and they all took minutes to connect to WiFi and get linked up. The app handles them all perfectly and never seems to have connection issues. Even when other smart product apps have difficulty. While my last year purchased purifier has the heat option in the app still, the newer ones don’t (even though they’re the same) due to some new US regulations. That’s not something Dyson has In their power to change/control, but is worth a mention since some people don’t understand that’s not the apps/Dyson’s fault..Chris941Version: 4.6.20460

Love my DysonI have been enjoying my Dyson. I like the app and being able to look at the history of the air quality. As others have said, my wishes would be a landscape mode and an explanation of what the different air quality symbols mean. I have the page from the Dyson website bookmarked for reference but it would be great if that was in the app. The question mark explains the graph but not what NO2 means. I too have tried the chat feature in the app with no luck. I finally sent an email to Dyson with my question and got a quick reply. My BIGGEST WISH would be to get a notification when the air quality or one of the other factors spiked. That way I could try to pinpoint what caused it..MtchickadeeVersion: 4.6.20280

Stop complaining....People in the US need to stop complaining about not being able to control the heater. Dyson is being over-regulated by US laws, politicians and the US government and because of this over-regulation, Dyson is not permitted to allow US app users access to the heating feature on the app. If you’re unhappy, write or call your local politicians. The United States likely has these regulations in place because of lawsuits and negligence by consumers. People have put their space heaters too close to blinds and furniture, which caused fires, they sued the manufacturers so laws were put into place..SkeeterEMTVersion: 4.6.20360

No Landscape OrientationI love the app and the functionality of using it wherever I am, but unfortunately you can only use the app with your device if its portrait orientation. If my iPad is on its keyboard and I want to use the app, I am faced with having to take my device off the keyboard to use since it won’t rotate, or simply use the app in the fixed portrait orientation while my iPad is in landscape orientation. The simple addition of using the app in landscape mode will make a world of a difference in terms of convenience. Plus many hotel or smart home iPad control units usually have all the controls in landscape mode vs portrait which makes the experience of being able to use the Dyson app in the similar functionality feel more premium..Cllective108Version: 4.6.20280

Here’s how to get your device to connectIf you are having problems connecting your air purifier or other device with the app, you must do one of the following to set it up: A. Connect to your dedicated 2.4GHz WiFi network on your phone. This is usually labeled with some variation of “2.4” in the name of the network, or if it isn’t but you have one that has “5 GHz” in the name, choose the one without 5 GHz in the name. The Dyson must be set to connect to this network and not the 5 GHz network. B. If your WiFi networks share the same name, or you only have one network being broadcast, go into your router’s settings and DISABLE the 5 GHz network broadcast until you set the Dyson device up, then re-enable it. The Dyson will connect fine after you complete the setup process in the app successfully. This is an unfortunate design flaw as many modern routers use the same name for both 2.4 and 5 GHz bands being broadcast. Once the app is set up, it works great and allows you to monitor your air quality. Very nice!.DarthBradyerVersion: 6.2.23440

You don’t understand.I have had my air purifiers now for quite awhile, and let’s be honest.. those remotes fall into black holes quite often. So I like to use the app. Fantastic well designed app as it was. But with this new update. I’m talking about the new remote built into the Home Screen. Thank you. So very much. Who ever had this idea, you are a forward thinker. And thank you to the dev team for the CLEAN UI. Awesome stuff. I fully recommend a Dyson fan now. Clean bedroom air. And when you lose your remote in the pit of despair, just open the app, and boom, that sucker is right in your hand!.El_JabonVersion: 5.0.21061

Love itI love my Dyson Pure Cool Link. It cools the room and being able to monitor it via the app is great. I can keep an eye on the settings and the air quality in and around my home with the touch of a button. I am, however, disappointed that the daily schedule feature is gone from the app. I used to have it automatically turn on and off at set times of day. That was great when not home so I knew my pets were getting the cool breeze on hot days. I often forget to click into the app to turn it on while at work so that feature was one of my favorite things..Panda Reviews ThingsVersion: 5.0.21140

Updates: Unable to connectUntil and unless this issue gets solved this all gets a 0 star if I could. I can never seem to connect to my machine and i'm about to just give up on connecting it entirely, which means I wont be able to use the AQI function i bought this for as well as remote temp control. ____UPDATED REVIEW Tinkered with it for hours and finally got it to download and it works, so I am updating the review as the app itself is intuitive and easy to use. It does disconnect randomly from time to time though. Still the app should be *easy* to sync with the machine... so it doesn't get more than 3 stars atm.[hellothere]Version: 6.2.23480

It’s ok- basically just a remote.I thought it was super cool initially how the app would tell me the air quality inside my house, but it varies so dramatically (swinging from “good” to “very poor” and back within the hour, etc.) that I don’t see how it can possibly be accurate. Plus when I change it to auto when the air quality is “very poor” the speed goes down? That doesn’t make sense. I don’t think it really knows what the air quality is inside, although the purifier does make the air smell cleaner at least. Without that feature this is basically just a remote for your phone, which is convenient, but not as innovative as it claims..Samham24574467Version: 4.6.20360

Pretty good - bring back the old swipe!The app is pretty well designed but the removal of the intuitive swiping motion and affordance of how many devices I have at the bottom, is pretty bad. I know a hacked version had been put back in but it's not a great interaction. Please bring back the old swipe, I have four machines and that nice swipe made it much easier to see all of them quickly. Also having some sort of dashboard with a status for all the machine as a quick snapshot on one screen would be a nice feature. Especially if it could show current air quality and remaining filter life..IwantmypizzaVersion: 4.6.20280

TP04 The best air purifier!The dyson air purifier TP04 is by far the best! I live with chemical sensitivities, cigarette smoke to name one, and this dyson has made my life so much more enjoyable. It clears the air of smoke from nearby neighbours. I have owned different brands of air purifier, and none helped me before. Thanks Dyson!.123readsVersion: 4.6.20360

Replacement parts and filters are impossible to getVery expensive unit. Worked fine for the first 6 months. It’s been problematic since. Getting replacement parts or filters seems to be impossible..Judith99@1988Version: 5.1.22140

Good appConvenient app since I always misplace my remote. Sometimes glitches but rarely..ShadyslimssVersion: 6.4.25120

Great updateNew update let you see the filter life for your air purifier right on the main scren👍👍👍 no more digging!.Fredg450Version: 6.4.24480

Needs a warning in the app when humidity is dangerousRecently the humidity was high enough to cause so much water to condense against the balcony glass doors and cause 3 inches wide pool of water near the baseboards. water leaked under the floor causing floor damage. dyson app never sent a notification that the humidity is at a dangerous level where water damage can occur..GoldenvikingVersion: 6.4.25120

Definitely better than vacuuming myselfWe enjoy the help and it cleans quite well. The only thing that seems to have hick ups is that he gets lost sometimes. Of course it is always a bit of work to prep the rooms so that he has “free range” but we would have to do the same when vacuuming ourselves. But it is fantastic for us to know that no dust bunny’s are left under furniture. We are an happy old couple 👍😊.ALi$Version: 6.4.25080

Poor appI recently was gifted a Dyson air purifier and it works spectacularly! Unfortunately when I downloaded the app, it only displayed advertising. It does not give me remote control ability nor any of the statistics that show on the machine screen. I contacted Dyson but got nowhere..FunFoneVersion: 6.4.25040

App is awesomeSuch a great app..DrewdiggaVersion: 6.4.24480

Landscape modeApp doesn’t support landscape mode rotation ipad.JT519Version: 6.4.24480

ExpensiveVery expensive, doesn’t work well, can’t get parts from Dyson.@jim#Version: 6.4.24440

Great App - Some Improvements Could Be MadeOverall a well-made app for controlling my OnTracs. I really appreciate the new ability to customize the EQ fully. The only thing I wish could be fixed is the discrepancy between what the app reports as the dB reading of “In Ear Sound” and what the iPhone reports. For example, listening to a song on my phone, the app reports it as ~60dB yet my iPhone’s headphone level through Control Centre shows it as ~75dB. This discrepancy causes the iPhone’s built-in “Reduce Loud Audio” to not function correctly with these headphones and plays the audio much quieter than they should. I know this app has its own setting to limit audio to 80dB, however since I also have AirPods it would be nice to use iPhone’s setting to keep it consistent across the board..ErikdisabVersion: 6.4.24480

Super efficient air purifierOur Dyson air purifier has been getting us through Okanagan wildfire summers since we bought it in 2018. We leave the furnace fan on full time and the air purifier does a fabulous job of eliminating wildfire smoke pollutants from the whole house. Best purchase ever!!!!.Clean air guyVersion: 6.3.24281

Improvements neededMy air purifier went into the purple zone the other day, didn’t really tell me what’s, I would like to see more information on what’s it’s sensing (mold, whatever the case may be).KillerhedleyVersion: 6.4.24340

Excellent productDyson products are first rate, I have used Dyson cordless vacuum cleaner, Heaters, Air filtration etc, some of my Dyson devices are almost ten years old, one of my vacuum cleaners is over 20 years old, product support is incredible..Octonz101Version: 6.2.24040

Happy FridayTop notch air purifier and fan.ArabroadVersion: 6.2.24080

Used to work, still looks prettyOur Heater & air purifier works well with the remote, but the monitoring capabilities have long died - this app can seemingly no linger connect to the air purifier, despite a stable connection. Unfortunately customer support could only suggest various combinations of reset procedures, none which edured. That said, the app is well designed. HomeKit support would be good to have, I have to use a DIY solution via HomeBridge to control it remotely, as this app doesn’t work..GuymandudefulVersion: 6.2.24080

Continuous monitoring problemsI’m on my second Tp09 air purifier and same problems appeared after appr. 1 week of operation; the continuous monitoring feature stops working. Wifi signal is good, will show results that the air quality is good in the room but even though the app is selected to continuous monitoring, will not do this. The product still does what it is suppose to do(clean the air) ,but I spent a lot of money for a product that doesn’t deliver all the features it is suppose to. Help line was useless and after returning my first unit,the second does the same thing so I think it is a glitch in the product that Dyson hasn’t worked out how to fix yet..Tim’s tp09Version: 6.2.24080

360 Vis Robot Is AwfulJust got my new 360 Vis. My home is all 45 degree angles, but the app zones are all 90 degrees. On support for 1/2 hr, fellow says call back 8am. Support? My Roomba does it..GadzukVersion: 6.2.24080

Amazing!Love my Dyson! It cleans the air and can heat and cool it. Which isn’t an air conditioner but a fan. I have four cats and two pugs and I have alkergies to pollen etc. this has been a life saver💖. I had to change the filter after six months of use but totally worth it. If you are making fish or smelly food…the odor, it is gone so quickly. Seriously the best purchase!.SparkpugVersion: 6.2.23480

FlawlessWorking seamlessly..EfiottiVersion: 6.2.23480

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.4.26120

MyDyson™ Negative Reviews

Used to always stay connected now it’s intermittentAfter an update about a year ago now when opening the app to control my air purifier it’s random now as to if the app can even find and connect to the purifier. This is absolutely unacceptable as the machines are 500+ not to mention that I’ve spent $80each on now 3 replacement filters totaling $240 just for those! And now I almost never can control the thing via voice commands or even the app. But the magic fix is if you unplug the purifier and plug back in it’ll connect right back to the app control this is utterly useless if I can unplug it then I can just use the little IR remote! Fix your software, or you should have to pay me a fine for inability to use already purchased features! Or refund my money for your defunct over priced machine! Dyson is so rich they absolutely could lower their prices they don’t have to profit the level they do that’s an active choice. One only needs keep their prices high just when founding a company after you gain notoriety and income you can lower your profit expectations. Get over yourself! I have other air purifiers in other rooms that are the price of just the dyson purifier and their app control has never once been unavailable, the others even have UV air sterilization which dyson doesn’t offer?!? Fix your junk dyson spend some of that money on good programmers!.Aa3739Version: 5.0.21240

SCAMMED BY DYSONAnother edit: Dyson continues to ignore customer and astroturf their reviews. They ignore customer service emails after giving garbage copy paste responses. Possibly the worst company I have ever dealt with. I haven’t updated the app on my phone since they removed the ability to view run times and weekly data. Today I get a pop up in app saying they no longer support my version, and I’m forced to update. It was working fine yesterday. Dyson is a trash company filled with trash people who don’t care. I bought my air purifier FOR THOSE FEATURES. Dyson should be sued. Original: Out of the 101 reviews so far in 2021 the app has 48 1 star ratings vs. 18 5 star ratings. If they weren’t riding on their past reviews, just for this year it’s at a 2.3 star average. They continue to remove features and ignore customers. I love my V11 Outsize, and I really liked my HP04 until they needlessly gimped their app. We would have two more purifiers for our house had they not made their changes. I’ve been holding out in hopes that the historical features would be added back in, but it’s about time to move on. I don’t see myself purchasing any Dyson product in the future; not from a company that charges a premium to then simply dismiss their customers. The state of their app in relation to the published rating is disingenuous, at best. 2.3 stars seems about right, though..QuadbandVersion: 5.1.21460

Temp control unavailable on app (UL 1278 compliance)Bought HP02 in Sept 2020 to combats the smokey LA wildfire air. We planned to put the unit in our 16 month old’s room and was excited to be able to control and monitor her room temp remotely. We loved the idea of being able to heat up her room in the winter without the need to heat up the whole house, and being able to do so via the app remotely and adjust the temp as needed. Upon Installing the app, we found that the temp control option is not available and only accessible via the remote due to compliance with UL 1278 (we reside in the US). My friends that have had the HP02 from 2019 all still have the temp control function available on their app. I am not sure if this is an updated feature restriction to new machines made in 2020 only. Very disappointed as we paid premium for the connectivity of the machine only to find one of the key function inaccessible. It’s too expensive of a machine to not have the temp adjustment function assessable on the app. Having to be in her room to adjust the temp via the remote will be a huge hassle and defeats the purpose of having the app. Looking to return the machine to find better air filter and heater options..Montecito_3Version: 4.6.20360

InconsistentHello! The reason for my score is simply the inconsistency of the app. When it works as intended it’s great! But I find that I am unable to connect to my machine regularly. I understand this may be due to my internet connection. Even as I write this review I have to type my note elsewhere and copy and paste it into the review section of the app because as I type text in the app the text is invisible and I need to copy and paste this to even see what I’m writing. Setting up my machine for the first time with the app was an absolute nightmare. I was getting help from the chat for hours and nothing helped. Eventually I tried a few days later and it worked. Just absolutely shocked that the app has failed me as often as it does with such a high price on my actual machine, and also I believed the Dyson name to be trustworthy and reliable but the app alone has really made me question weather or not I will purchase Dyson again in the future. Sorry for the bad review. I truly with I had more positive things to say but the app really just is aweful and frustrating when it is not working as intended, which for me is often. Sad day..Zoinks1212Version: 5.1.22280

BuggedThis app is generally a bit buggy and cumbersome and normally around a 3, but the current version is broken. When you edit schedules in it, the settings are never saved. Meaning if I try to disable a temperature schedule and enable a different one, if I try to edit the existing schedule, none of that information gets saved. So I’m stuck roasting on a winter temperature schedule. I tried to report this in the app but there doesn’t seem to be anybody supporting the chat feature at this time and there didn’t seem to be an asynchronous channel for easily reporting bugs. Additionally, sometimes when you turn it on and override the hot and cold device’s existing settings, it doesn’t do anything (e.g., sometimes I have to hit oscillate several times to get it to oscillate). This product also desperately needs the ability to switch from hot to cool automatically if the temperature exceeds a certain value. And the ambient measurements displayed in the app often seem quite random or out of date. As a software engineer, I do not find this app to be well designed or maintained. Here’s hoping at least somebody at Dyson reads their app reviews..Alyx430Version: 4.6.20280

What happened to the graphs??This app used to display great and very useful graphs showing how the air quality, humidity, and temperature in your room and also outside fluctuated throughout the day and also from week to week, month to month over time. It was easy to access from the app’s main page, and to me was the main point of the app. Now, the graphs they do have are hidden— you have to counterintuitively swipe up from the bottom of the screen, but just in the right way so that it doesn’t close the app. But it only has the daily data for one week now. This is useless. How do I know how my air quality is changing from week to week? Please give us the old graphs back— or if they are hidden, unhide them! I searched the Internet for an hour before I even found out how to swipe up to see the daily graph, but I wanted the weekly one. Very frustrating. If anything, they should develop *more* graphs and *more* ways to view them, with *more* data, not take them away. This is very frustrating and makes no sense..BoldstandardVersion: 6.1.23080

Helpful but deceptiveIn all honestly I love our Dyson Cool Link Air Purifier. It creates wonderful airflow and allows my family confidence in the quality of the air quality in our home. That being said the app states that the air filter is GUARANTEED for 12 months, contrary to the approximate 6 months of use it has provided. Upon speaking to a customer service representative I was informed that only applies to 12 hours of use a day or 4382 hours of total use, about 6 months of 24 hour use. It is egregious that this is not stated, explicitly or otherwise. There is just the blanket statement that it is guaranteed for 12 months, no asterisk or anything. Similarly while a user is able to reset this “timer” once a new filter has been installed there is no mark or date of when this was done making this whole process quite deceptive. The quality of the app is honestly excellent but functionality is just as important as how things are labeled or represented on the UI. Buyer beware..SpnovaVersion: 5.0.21240

Pointless.I’m normally not one to write reviews, but when the app I’m trying to use is just pushing me around in circles it gets frustrating. I downloaded this app a few years ago and it worked perfect, I could see graphs of air quality. I could control the fan with my phone. I just re-downloaded the app and was surprised to find that it’s all just instructions and advertisements of other Dyson products. Now its just useless. I cant control my fan with my phone anymore, I get there’s other ways to do that but it’s not as simple anymore. There’s no more graphs for air quality, I can’t even see anything other than “how to use fan” or “restarting fan”. Dyson, please bring back the graphs and the easily used controls from the mobile app. I know your technology in the fans now has most of that. But please, just bring back the simplicity of the mobile app, you don’t have to advertise all of your products on an app for the already bought products..HaileythegiraffeVersion: 6.2.23200

Great Product, Horrible AppAfter paying nearly a grand for an air purifier, I’d expect to be able to use one of its promoted features, wireless control, without issue. This app is almost impossible to connect in the first place and if by some miracle you get it to connect, it will randomly disconnect. Customer service is not equipped to address this issue. The app currently thinks someone else is controlling my machine despite this most certainly not been the case. Reading through reviews makes it glaringly obvious that this is a persistent and well-known issue that Dyson is choosing to ignore. Edit re: developer response - Gosh, wish I would have thought about this during the 37 minutes I spent on the phone with customer service where we did that in addition to multiple other troubleshooting steps. Also, it’s HILARIOUS that I got an ill-informed response to my review before Dyson responded to my escalated case (no response since it was escalated last week)..Tatsu24Version: 5.0.21062

It’s OK, but after so many years, it should be a lot better!I’ve been using this app since 2016 and it is very surprising how little it has evolved over the years. There is basic functionality like landscape mode on an iPad that still isn’t supported. You can’t swipe to delete an alert or even get it to mark the alert as read. I recently added another HP02 and spent hours trying to get it to finish connecting resulting in a lengthy session with support and when I gave up on it and went to bed, it just magically appeared in the morning and was working. There are many other user experiences that just aren’t designed to make life easier and when you have multiple machines, no ability to show more than one at time nor is it simple to switch between them. For the price of these machines, it would be nice if Dyson put a few dollars back into the app..BerryvilleDuoVersion: 6.2.23440

Dyson Link App for Dyson Air PurifierThis App states that my iPhone is paired successfully and the Dyson is connected, however, when I click on the app it tells me I’m offline and to take these steps to get back online like maybe my Dyson is too far away to get a WiFi connection. Well it wasn’t too far away to tell me it connected successfully. After repeated trying to get a connection I was told my generation Dyson purifier works only with 2.4Gz and my router works on 5.0 Gz. So I got a new router that according to AT&T will work with both frequencies automatically. End result- the app still does not work. Well I bought this Dyson before I knew about the “App” and this would be a nice bonus, but since I’m unable to get an internet connection to the Dyson, I will be using it without this feature. Just an FY I for those planing to buy this Dyson Air Purifier with this App-it will only work with 2.4 Gz., And maybe not even with that since it didn’t work with my router that uses both frequencies..Drnrgizr2Version: 4.6.20080

Disappointed by an app that is not workingJust bought a Dyson TP02 and was excited that I could use an app to monitor the history of air quality and control the fan from my phone. But what a disappointment with this app. It is not working and constantly trying to connect and most times fails. And the few times it works it is not showing any history data at all and to connect you have to force close the app several times and once in a time Hou might get lucky and the app at least connects and allows you to see the status of your fan. Overall a very disappointing experience and no suggestion is helping to fix it. I can only hope Dyson will fix the app soon and for such an expensive fan that is the minimum you can expect that quality control releases an app that works. Overall a very disappointing experience that I am not used to have with my other Dyson products..TamasG12345Version: 5.0.21181

Literally whyThis app is completely useless… To launch the app it takes way longer than it should. There is way too much going on with the air purifier page and the remote version. Pick which interface you want. You would think this would sync to your Home but no. You have to create a “voice control” but it only works 2% of the time. And it takes Siri for ever to prompt. It is faster to use the remote. I have to be extremely precise with the command and even than it is doesn’t work. My vacuum is linked to the app but it there are no metrics from the vacuum. Not even a way to let me know if my vacuum is charged or not. Tineco’s app lets me know when my vacuum is charged. It’s all a bunch of how to’s for the vacuum and more adds for addition Dyson products. For a company that claims to be cutting edge this app does not display such a claim..Pattison loverVersion: 6.4.24480

Don’t update if you haven’t yetThis was never the greatest app but it used to be easy to use. I’m convinced all iOS developers now work under the mindset of. ‘How can I make it as difficult as possible for people to use this app and remove as many useful features as I can.’ This trend of companies removing features for no reason has to stop. Please Dyson explain the logic of removing the swipe feature that let you quickly and easily access all your devices and switch between them, and replacing it with the new arrow that’s all the way in the top corner as far away it can be for how people hold a phone. The list of devices is hard to read, small text and everything is the same color making it all blend together. As soon my filters go out I will be finding a new brand to replace my Dyson products..AckbarmanVersion: 6.4.25120

Horrible sales focused updateThe latest update has made the app more focused on making it easier for you to buy more Dyson products while simultaneously making the app worse by removing features and making accessing basic functionality more difficult, especially for users who own more than one Dyson product. They have removed the ability to quickly and easily swipe between devices and made the controls more difficult to access. All of this while making the shopping tab the main tab in the app which should not be the primary focus of an app built for control of their products. Dyson: nobody asked for this update, please at least make device control the primary/main focus of the app again and bring back the ability to swipe between devices..FunoneoVersion: 6.4.25120

Beyond frustratedI have used my Dyson/air purifier connected to the app on my phone for years. I never had a problem until recently I changed my WiFi network. I stupidly reset my device and tried setting it back up to the new WiFi network. I can get it to connect to the network, but the app will not finish the setup process. I have tried for several days searching everywhere for a solution and nothing. My router shows it as a device connected to my network, the lcd on the device shows it is connected, the app even picks it up as connected to the same network to attempt the setup, but every time it just gets stuck on the last step. It really stinks because I relied on the app because the way I have the unit situated I can’t use my remote from where I need to, which is why the app used to be great..RahllinVersion: 6.4.24380

Trash software and appThis is an abomination of the Dyson brand. They make great products but the “smart” element is in dire straits. First off, they seem to be using an old protocol (2.4 connection only). Most advanced router / mesh systems have a combination which Dyson DOES NOT support. That said, I was able to register the device ONCE using my wife’s phone. The stats appeared on the app for anyone logged into the Dyson app for about 30 minutes then the connection fell and we were never able to connect again. Dyson technical support does not offer device specific support (Nest WiFi) so you’re essentially paying a huge premium on an air purifier that has none of the smart functionality that’s loaded into the cost of the machine. Avoid until Dyson can get their software up to date. No reason to spend cycles with their support team or look on reddit since there’s no real help anywhere..Swagu5Version: 4.6.20140

Bluetooth issuesSerious bluetooth issues during the setup process using new IOS. I was able to set up the machine with old IOS. I had to redo the setup process and it has been a nightmare. After countless hours I figured out why. The fan drops the bluetooth connection during the setup process for some reason. And yes, I have tried everything the customer service told me to do. Out of interest, how many people experiencing this issue have narrowed it down to the bluetooth connection dropping during the setup process? Also, it is not because of other interference as I have tested this too. Bottom line: after the new IOS updates the bluetooth connection used during the setup stage is unstable and I can not use the app of my $700 fan. Here comes developer response: please e-mail us at.... so that we can waste more of your time..I love e-tollVersion: 4.4.19380

You Don’t Get What You Pay ForIf you buy a product it may work for a year or two. Then when something inevitably goes wrong you are on your own. Have purchased incomplete packaged vacuum missing the laser thing and was told that was on back order because of Covid. All this time later…… NOTHING! I have four lamps two vacuums three different style fans and the hairdryer. The lamps are cool but the fans have not held up. All the filters are different so frustrating. My dog attacks the hair dryer when in us. It’s Hysterical. And he plays when I’m vacuuming but I don’t have to worry about his eyes bc there is no laser for dust attachment. I’ve changed the filter on the fan just now but it still reads need change icon. Obs very expensive, was off to a good start with team. Love product and design. However the culture changed, all the people in SF left and the new crew has their hands tied and you will end up in the phone tree of dead ends with bad person customer service. I’m not saying I wouldn’t buy some of the items again. Buyer beware, you don’t get what you pay for. Warm regards - Sean.Sjcasey71Version: 6.2.24040

Cannot link app with machineI decided get the HP02 Dyson Air purifier over the HP01 because of the ability to use the Dyson App. However, after spending hours with frustration trying to connect the machine to my home wifi, I found out that the machine doesn’t work with 5.0ghz network. So what’s the point of making an app while your customers cannot even use it? Can you just pleasssse make the app/machine compatible with the 5.0ghz WITHOUT telling us to spend another hundreds of dollar on the second generation of this fan. Now with the HP02, wifi is such a useless feature for me and like others mention hope I won’t lose the remote control any time soon. This is such a waste of money when you’re not even get what you paid for. So disappointed with my first and probably last Dyson product!.Amy.noVersion: 4.4.19380

As much as Dyson costs we expect a decent appAs much as Dyson costs we except a functional app with a thought out design. Connection and update issues aside the little things matter too… Many little things are missing like matching the color and model year of the machine in the app to the machine you own (something I asked for years ago). Heck the icon now is a 10 year old white version of the most current machine. The last one actually bothers me the most because it is the easiest to fix… and design flow wise matters the most… How hard is it to give an icon that accurately represents the product? At least by color if not exact model since you know its serial number… or let me change it manually at least… but even manually isn’t available...Randy qwVersion: 6.1.22481

Was never able to connect via the appSo my old humidifier that I absolutely LOVED, the motor gave out, and they no longer make the motor or support the product...much sadness. So got out new humidifier/air purifier+cool and thought cool. Followed the simple 4 step IKEA instructions to set up. The humidity level after one night never got above 23%, hello I live in Colorado, so 23% is about our norm this time of year. So then I downloaded this app, maybe to see if it was more useful than the instructions sent with the machine. My iPhone shows the machine connected by way of Bluetooth, but the app says no. After about the 5th try I decided to call Dyson and got the triangle warning sign of death. New machine out of box one day, and now they have to send me a new one. Not impressed with the app or this new machine, seems Dyson is slipping with their quality..Jnoakes0808Version: 5.0.21061

The app and air purifier will not connect as advertisedFor the amount one pays for these products, it’s reasonable to believe that they should work as advertised. Alas, this isn’t the case with Dyson. I have a TP04 air purifier that will not stay connected to the app long enough to utilize the continuous monitoring feature, yet the fan is connected long enough for me to control it remotely, and view the current air condition. I have factory reset the fan DOZENS of times and deleted and re-downloaded the app in an attempt to create a better connection, but nothing has resolved this for months. Reaching out to customer service is also useless, as their only remedy is to unplug the fan and plug it back in after a few minutes. The other meritless resolution offered was to move the fan closer to the router. It lives 3 feet (line of sight) from the router, so I’m not sure how much closer it needs to be. If you are in the market for an air purifier, I highly recommend you look at other brands. If you’re dead set on buying a Dyson, be sure to buy it at Costco or another retailer that offers a robust return policy; you’ll be needing it..MotoMoralesVersion: 6.2.23200

High and Mostly DryI had high hopes for the Dyson blow dryer, given its premium price point and reputation for quality. While the product initially worked well, I was disappointed to find that it lost power after just a year of use, despite following the cleaning instructions diligently (used 2 times a week on average). To make matters worse, when I tried to log back into the app to register my product, it was nowhere to be found. As someone who rarely goes through the hassle of registering products, this was a frustrating experience and not what I expected from such a high-end brand. While the Dyson blow dryer may have some impressive features, its long-term reliability and customer support left much to be desired..AZ&NYVersion: 6.4.24380

App is horrible!!Why do I need to set up an account with username/password, email, first and last name, location, and wifi password to control my Dyson fan? Why??? All i want to do is turn on cooling mode!!! I’m house sitting for some friends, and I don’t know the wifi passcode. My phone has it saved, but the app is too dumb to recognize it. But why does the fan even need all this? Just make a fan that connects via Bluetooth without all the registration hoopla, or better yet, put buttons on the dumb thing. The wireless sound board I run for the band is easier to use than this fan. If they can do it for a soundboard, Dyson can do it for a fan. I’d rather suffer through this 90degree heat than try to figure out this thing. So absurd..HobodannoVersion: 5.0.21240

Needs HomeKit supportI love my Dyson but it’s not being fully tapped into by not having HomeKit support. It works with Google and Alexa but not Apple’s smart home ecosystem. Why? Siri Shortcuts is just a bandaid solution. HomeKit has support for fans, Dyson just needs to add it in. Update: I noticed that Dyson support has answered most reviews, but refuses to address this issue I bring up here. If you want Apple users to buy your products, you have to support HomeKit like you support Google and Alexa. Reduced rating to 1 star until this is addressed..IPedroVersion: 4.6.20080

Needs Siri supportAdd ability to use Siri to turn on Air Purifier. Or at the very least enable Shortcuts App support, so that users can manually create Siri command to turn on/off Dyson Air Purifier..Saeid.Version: 5.1.21422

Controls the fan, but it doesn’t inform youThe app allows you to control the fan - but settings like the motion range when changed are not saved (please fix). Also it shows different PM, VOC, No2 levels, but no where in the app does it explain what these are or how to reduce them in the home (please fix) other than using the Dyson. Nor are you able to zoom in/ change the scale on the graph. The historical data does not also allow comparison from the fan to the external air data - so you don’t know how hard it is having to work. Some tweaks would make the app much better for the user..Guy RogersVersion: 4.6.20020

Always something wrongNow the air quality graphs do not work. Says to check settings but they are already correct..TGAndrewVersion: 6.4.25160

Switching between Dyson devices is a painAll these versions of the app never seem to address switching between multiple Dyson devices. Yes you can click menu and switch to an other device you’ve added, but before you can flick the main screen to cycle devices but now it never seem to work. Why can’t they just add a left and right arrow so you can tap to cycle through???.CALcALTEVersion: 6.4.25140

Updated App Is BadChanging this review so I stop getting 2 emails a day saying “you have developer response to your review” so annoying..HugbuttonzVersion: 6.4.25140

Updated dock is terribleNot sure why Dyson decided to introduce an absolutely useless and un-needed dock at the bottom of the controls page in this app. Completely unnecessary and terrible UI/UX..ZonycVersion: 6.4.25120

Terrible customer service.When you spend the grotesque amount of money requested to get these devices it’d be nice to be afforded the luxury of service from people that understand the English language and are capable of honouring a warranty. Filthy disgusting company.Banshee eVersion: 6.4.25080

Assez bancalMalgré l’ excellence de la navigation, il faut souvent éteindre les appareils IOS et les rallumer afin d’obtenir des données à jour. (graphiques).TregtregVersion: 6.4.25080

Ridiculous customer service.After initiating my return and shipping it back 2 months before. No refund yet. Contacted Dyson customer service more than 10 times all I get in response is excuses and asking me to wait more. So ridiculous that it’s taking them forever to process a refund. More than 2 months and so annoying to call Dyson customer service every two weeks just to hear them asking me to wait more..BT_JrVersion: 6.4.25040

Brain DeadMy Dyson seems very lost at times. It’s lost its marbles..MB FarmerVersion: 6.4.24480

No iPad app, app littered with adsThere’s no dedicated iPad app, so when it opens on an iPad Pro (which is always in Landscape Orientation) it’s sideways. It works otherwise, but looks extremely dumb. In order to know when to refill my humidifier, I need to leave push notifications on, but that also means I get pestered with notifications telling me to “act now to save” on x product that I don’t need or want..JulianbooleanVersion: 6.4.24480

Good machine bad appApp doesn’t connect smoothly to new phone. Constantly gets stuck in a loop..604KurtVersion: 6.4.24480

Don’t call themWorse costumer service in human history.Abbro2kVersion: 6.4.24480

The app didn’t workI can't log in or re-register, the app doesn't work.Атланта22Version: 6.4.24480

Very buggy app with less featuresThese days, all robot vacuum comes with great app. Dyson app is kind of lag behind. Can’t divide the zone in angle. Only zones can be divided horizontal or vertical. Seriously, home can’t have angled walls. Algorithm of cleaning is not great..Punjabi guruVersion: 6.4.24440

The worst pairing process out of any product I’ve ever used.Trying to set up my air purifier using this app was a nightmare. So much so that I just gave up. It never successfully worked, despite spending hours trying to get it to. The pairing process is unnecessarily convoluted. I have to wait for the first menu to error out because my device isn't listed, then I have to select "air purifier," scan the serial number on the bottom of it, and wait for the previous menu to fail again. I then have to go through a bunch of prompts, enter my Wi-Fi password, and hold the button on the front of it for five seconds. Next, I have to go to settings and connect to its Wi-Fi, wait for it to go through the pairing menu, and then it will say it couldn't scan the serial number. So, I have to re-pick it up and awkwardly hold it, wait for a second, and it will just give me a generic "couldn't add machine" error. This kicks me out, and I have to restart the entire process again. This is absolutely unacceptable for a machine that cost $600+..Atlas008Version: 6.4.24440

ExasperatingGreat machine, beautifully packaged, but a nightmare to set up. You have to download and print a 14 page manual at your expense, then try to find what you need. There is no quick setup guide, except for a tiny one that has vague little icons that are as much help as hieroglyphics. I think that for an expensive machine, a proper printed manual that is clear and leaves nothing to the imagination is not too much to ask..GS 2021Version: 6.4.24380

DisappointingTrying unsuccessfully to figure out how to reset the replace filter alarm . I just recently replaced it and if it spends that quickly, this was a very poor purchase..Disappointed 1000000ooplhVersion: 6.3.24281

Terrible Refund Process - Still Waiting After 30 Days!I am extremely disappointed with the refund process at Dyson. I have been waiting 30 days to get my refund for the Dyson Airwrap™ multi-styler and dryer Complete long (Prussian Blue/Copper), far beyond the 14 days stated on their website. I have had numerous chats with several agents (including Janvi, Kashish, and Abhishek), all of whom provided the same information without resolving my issue. Despite being assured that my returned product has been received, I am still waiting for my refund. This delay has caused me to cancel my travel plans. Dyson's handling of this situation is unacceptable and frustrating. The reason I returned the product is that it took too much time and required too many hair products to get the curls to stay. I also found that my hair had to be the perfect amount of dampness, which was tricky. Additionally, I did not use most of the attachments, which seemed like a waste of money. I would not have minded spending the money if it had worked better. Due to this experience, I will not buy from Dyson again. I want to warn others about this issue before purchasing. Think twice before buying from Dyson as you may face similar problems..L yarahVersion: 6.3.24280

Application ne s’ouvre pasL'application n’ouvre pas, elle se referme après 1 seconde Vous me donner comme réponse de communiquer avec vous en trouvant les données dans l’apps. Le problème est que l’apps ne s’ouvre pas. Elle se referme automatiquement..MYLPPVersion: 6.2.24180

Worst Dyson productCan’t call it back if I want to stop cleaning, Can’t locate where it is if it stuck somewhere! Map is not easy to use!!!!!!! Update: yes it send the alert and sound but if I don’t check it right away, later I won’t find where it is. Compare to the other brand robots, when check the map, it always shows where the robot is. during the cleaning there is no way to stop it until it is finish or stuck..DominotesVersion: 6.2.24180

Stick Vacuums don’t seem to be supportedI hoped to access support videos and product manuals through this app. However, the app doesn’t accept my serial number, nor a friend’s serial number. It would be very helpful to register by way of a model reference, rather than the serial number..Bookworm383Version: 6.2.24180

Pure frustrationI tried buying one of their vacuums, but 10 years ago my thing was glitchy. It kept malfunctioning it kept stopping and starting I contacted support. They sent me some sort of new filter in the mail. I got so frustrated. I threw this vacuum into the street and smashed it. I have one of their fans this Bladless I keep downloading the app I keep connecting. It keeps telling me everything’s fine and then at the end it tells me something went wrong. I have spent so much time. This goddamn fan is sitting in my room taking up space everybody says cool fan. I say it doesn’t work..Chris8132Version: 6.2.24180

Where’s Matter?Needs Matter!.Lakitu867Version: 6.2.24080

Horrible appLike the year 2005..MikeyMikeMikeMikeMikeMikeVersion: 6.2.24080

LAST VERSION « MY DYSON »BUGSTHIS KAST VERSION « MY DYSON » DISCONNECT ANY MOMENT FROM APPLICATION EVEN IF MY DYSON TP04 IS WELL CONNRCT TO WI FI. BUG PROBLEM WITH THIS NEW VERSION - DYSON MUST CORRECT IT.Saturne250811Venus**%%Version: 6.2.24080

YOUR Dyson - NOT Mine!Some super useless app which takes number 1 spot on App Store! Ex - I select NO Marketting notification - it still pops up telling me about Gift ideas! WTH! Overpriced assembled in China, and just now, the last thing we needed: AI Vacuum pop up announcement!.DisturbEagleVersion: 6.2.24080

Needs Amazon or GoogleThis is not a smart lamp…. It needs Internet connectivity… Dyson should be ashamed!.DysonbadVersion: 6.2.24040

V15 customer service - hang upI purchased a Dyson V15 and registered it, from Costco Pompano Beach. late Nov. 23. Wonderful powerful unit. Again the unit was amazing but when I recharged the unit, Jan. it would not start. Talked to Costco re receipts and they advised, “Just call Dyson they will send out battery”, so I did. Customer rep after video chat wanted me to send total unit back- when received they would send one to me. I asked to escalate to manager after 1 1/2 hour call, and he hung up and no response since. Disgusting but seems to be the results today! Took it back to Costco with the story and bought another V15. Unfortunately I lost my $200 Costco coupon.Dft05Version: 6.2.24040

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