Atención al Cliente de Welcome Suica Mobile

■What’s New：March 2026
Now upgrade your journey with Suica Green Car Tickets purchased directly through Welcome Suica Mobile—offering extra comfort and a smoother ride to destinations like Narita Airport, Odawara, and Atami.
Green Cars on local trains are a paid service offering spacious seats and a relaxing atmosphere. With Welcome Suica Mobile, you can purchase the required tickets for riding Green Cars on local trains.

■What's Great About It
- The “Welcome Suica Mobile” app lets you instantly issue a Suica on your iPhone by setting a simple “secret keyword.” No membership registration is required.
- Unlike a regular Suica, this app also provides transfer and tourist information.
- Suica is a prepaid e-money card for trains, buses, and shopping anywhere in Japan. Once you’ve issued your Suica via the app, you’ll rarely need cash.
- For transportation, simply tap your iPhone or Apple Watch at the ticket gate—no ticket purchase is necessary. The same goes for shopping; just tap to pay.
- If your balance gets low, you can easily top it up via the app.
- Top-ups are done through the credit card registered to Apple Pay. You don’t need to register your credit card information within the app.
- Make reservations via JR-EAST Train Reservation directly within the app, allowing ticketless travel on JR East Shinkansen and limited express services to major destinations such as Narita Airport, Tokyo, Shinjuku, Yokohama, and Mt. Fuji.
- You can ride non-reserved seats on the Tohoku, Hokkaido, Akita, Yamagata, Joetsu, or Hokuriku Shinkansen without buying a paper ticket.*
*For details on where “Touch de Go! Shinkansen” is available, please check the JR East website.

■How It Works
- You can use Suica on trains, buses, and other transportation systems nationwide.
In addition to Suica, areas that accept PASMO, SAPICA, Kitaca, ICAS nimoca, icsca, RYUTO, TOICA, manaca, ICOCA, PiTaPa, SUGOCA, nimoca, HAYAKAKEN, OKICA, SAPICA and more are also supported.
- You can use it for payments at stores displaying the IC mark nationwide.
- Please set your secret keyword to get support if any issues occur.
- The support center provides assistance via email in English only.
- Compatibility: iPhone with iOS 17.2 or later, and Apple Watch Series 3 or later.
- Payment method: Apple Pay only.
- Fees: No deposit or issuance fee is required.

■Things to know
- The balance of Welcome Suica Mobile expires 180 days after issuance.
Once it expires, you can issue a new Suica within the same app. Refunds are not available, so please use up any remaining balance at airports, stations, and other stores.
- You cannot use Suica when your device is powered off.
*If your device turns off while you’re inside the ticket gate, you will need to pay the fare in cash for the section you traveled.
- Please enable Express Mode for Suica.
*Enabling Express Mode for Suica lets you pass through automatic ticket gates without biometric authentication.
Biometric authentication may still be required for shopping.