Служба поддержки Grab: Taxi Ride, Food Delivery

Заказывайте, вкусно, до Патонга за 20 мин. Привезли

Best app to use in Vietnam for taxi rides and food delivery

Заказывали еду в grab, все супер, привозили вовремя, оставляли на ресепшен по просьбе

Delicious shawarma, I recommend it

The account is constantly blocked for no reason. support is not responding.

Very bad indetailed map which inconvenient to use while looking for point of destination

Делал 2 раза заказ еды. По итогу не разу не привезли!! 🤣🤣🤣 такси наверное в этом сервисе тож заказываешь оно бесконечно весит! Короч установил поржал и удалил. Это наверное приложения для детей просто поиграться!!

They blocked my acc when I need go to airport. Bastads.

They stole my money and a month later they did not return anything and did not even apologize for the fact that a lot of money was deducted from my card

Add Russian language / добавьте русский язык или сделайте перевод на русский язык.

I hope when you need to call an ambulance for your mother, you will have to obligatory update phone app and wait also five minutes just like you did with your service

You make an order, wait 1 hour, then it is always canceled! The worst app in Phuket! The worst support in the world!!!

Водители берут заказы, выжидают время и отменяют… такая же история с доставкой еды, ждешь час и более, потом приходит уведомление мол они не нашли водителя, и так каждый раз. Зря потрачено время. Приложение отстой 👎👎👎👎

Английский постоянно слетает и переходит на вьетнамские иероглифы, что страшно неудобно, когда нужно срочно вызвать такси. Служба поддержки ОТСУТСТВУЕТ, так что если у вас что-то случится, всем на вас наср@ть, вас переведут на робота, который просто будет закрывать диалог. Нет половины адресов, периодически привозит не туда. Лучше старый добрый Убер.

Бали.Такси более менее,еда это ужасно. Водители не хотят ехать,просят сверху чаевые чуть ли не в размер заказа. По итогу не сделать заказ,потому что после отказа от их щедрого предложения они отменяют заказ и далее по кругу.

Awful service, they don’t care clients interests, they take additional money for services but do not provide them. The operator doesn’t help, absolutely awful service. Do not recommend

I used it when I was on vacation in Bali. I sometimes ordered food and taxi and usually drivers cancelled my orders. In that situations I spent a lot of time to find support chat. In one situation I found it, in other situation I didn’t find it. I wait more than hour for food and then I get message “driver cancelled your order”. And grab didn’t give me another driver, I just waste a lot of time and also I haven’t get refund yet. The worst app ever.

Hello, I would like to clarify the specific legal references applicable to my case order A-7OPM5K5GX8EJAV. I did not receive items from my order worth over 105,000 VND, and under Vietnamese Consumer Protection Law, particularly Article 16 of the Law on Protection of Consumer Rights (2010) and Decree 99/2011/ND-CP, I am entitled to a refund for undelivered goods. According to these regulations: 1. Article 16 guarantees consumers the right to request replacement, repair, or refund for products/services not delivered as agreed. 2. Decree 99/2011/ND-CP outlines the obligations of businesses to resolve complaints promptly and compensate customers for undelivered goods. Given that the disputed amount exceeds 105,000 VND, I urge you to resolve this matter urgently and issue a refund in accordance with the above laws. Support just keep closing my reports.

Each update description begins with, effectively, pitching bugs for food. This is not clever or funny and, in fact, is counterproductive. Think again. You don’t have to impress anyone with too many irrelevant words to describe what your update is about.

Нету оплат наличными, и нельзя привезать карты union pay/apple/pay pall , короче абышто

Let me cancel my order when you can find driver. Why I need to wait 45+ min and dont know will you found driver not? U are terrible

I order delivery, it says 25 minutes, more than an hour has passed, and it is unclear whether the restaurant is working with my order at all, the order was at the cooking stage, after cooking they already call the courier, it has not reached this stage, the problem is not with the couriers, but with the restaurant. I can not contact the restaurant for clarification, so I cancel the order. In the GoJeck app, several items that I ordered in Krab were not found in this restaurant, one can assume that this is why the order could not be made, why is there no chat with the restaurant? A similar situation with another restaurant - it turns out that it no longer accepts orders. I wait 1.5 hours, 0 news. I cancel the order, as a result, the application blocks me from making an order, due to the cancellation on my part. How can I contact you to find out? Sort out your requests, give me the opportunity to write to support. There is no opportunity to call, most tourists use only the Internet, including me. I did not find where to write to you, I am writing here.

На Бали все доставщики еды мразоты, выманивающие чаевые

Заказали доставку, ордер не создался, 25$ списано. В след раз отменили такси, 15$ списано, в грабе стоит что все вернули, по факту нет. До поддержки не допишешься.

This is the worst delivery app in the world. The stupid IT guys couldn't even add a cancel button to it. They probably didn't notice because of their narrow eyes.

This is the second time they have been blocked without explanation. We just order food, pay for it, and pick it up. I do not know what the administrators have in mind.

В последней версии, при пополнении grabpay с touch n go, постоянно происходит ошибка транзакции, при этом деньги списываются с аккаунта. Приходится ждать до 20 минут, чтобы деньги вернулись обратно на карту, почините этот момент пожалуйста

4/5 orders was declined in Pattaya after a hour of waiting (for each order) because of no free drivers :/ Bro I’m hungry

I ordered food through their application, after 3 hours a notification came that the order was delivered, but of course I did not receive the order. After I wrote in support, they told me that the money would not be able to return. Return the money!

The app got much worse: I’m browsing food delivery in Bali, Indonesia and every other restaurant has fake AI pictures of food. It should be controlled and restricted.

Driver didn’t come but they charge me for the cancellation and I can’t reach support.

Thank you

If want to find an example how to make EVERY feature ux bad — just open grab app an learn. Everything is so discomfiting and unusable

Разлогинило и не дает залогиниться никакими способами. Такая большая компания и такой ужасный продукт. Поноса вам

Днище, а не приложение! Учтите, что вы не можете отменить заказ, даже если он задерживается на хренову тучу времени) Даже если вы по ошибке сделали заказ и в ту же секунду хотите его отменить - вы не сможете этого сделать

Drivers cancel orders almost every time. It takes +-20 minutes to find bike in phuket

Learn how to accept more than 1 food delivery order at a time.

Waited for an hour for my food, driver just cancelled, didn’t get my money back. No support, not possible to have a review on that driver…

The app does not have a function to cancel an order if you wait a long time for the order. There is no arbitrator in a dispute with a driver in the app.

Во Вьетнаме в Хошимине, Дананге, Ханое при создании заказа показывает что машины есть вокруг, как делаешь заказ, все пропадают, ждёшь по 20-50 минут чтобы кто-то откликнулся. Многие водители часто сначала берут заказ и потом сразу отказываются, хоть за наличные, хоть по карте. Все нервы истрепали. С таким сервисом никуда никогда не попадаешь и не успеешь Везде реклама, но именно с такси проблема

Selfie for registration? Maybe also the color of the panties?

I ordered a taxi for 71 baht, in the end they charged 671! Support does not respond

Awful

Таксист в г. Пхукет при приёме моей заявки уехал по другому адресу. Ждала без результатно, при отмене заявки с меня сняли 8 долларов. Приложение не рекомендую

This application never returns the money debited from the card!Only the answers to the e-mail come, that your question is under consideration!!!If you order a taxi, the money is immediately debited, if you refuse a taxi due to a long wait, the money is not refunded!!!Also with food!!!!My score is -1!!!

Not delivery my order, help center didn’t help me, I lost money and was hungry

Ужасный сервис! Уже во второй раз не решают проблему с тем что не привозят заказ и не возвращают деньги!

Nowhere else in Kuala Lumpur is 3% commission for foreigner cards. Delivery also is quite expensive

Very bad customer support service

The worst app you can make. No way to cancel an order or change an address. No instant customer support.