Oura Customer Service

Oura Positive Reviews

Great product and service!PRODUCT: I don’t typically write reviews on apps, but had to for my Oura. I’ve had mine for just a little over a year and have loved it. I chose the Oura because I have an analog watch that I love and I wear a lot of bracelets, so I didn’t want another thing on my wrist. Also, I have had other wrist worn activity trackers in the past and didn’t feel they were very accurate. The Oura is great because it fits with my existing jewelry. My only complaint is that I can’t do weight lifting with it because it will break (and the little nubs are painful when they dig in, I’ve tried doing kettlebell or dumbbell workouts with it on)! SERVICE: I noticed I was having to charge my ring more frequently in the last couple months, but just thought it was because I picked up my old sport of tennis again and was taxing it with more data. However, when it got to be needing a charge every 36-48 hours, I knew it wasn’t just my imagination. By the time this has happened, I had just passed my year anniversary of having the Oura (by a week). I contacted customer service (super easy through the app) and they responded right away. They mailed out a new ring for me the following day! It arrived while I was out of town, so I’ve only just activated it. It was easy to delete the old ring and pair the new one. I’m happy to have it back and get back to being able to monitor my health again!.ZephyrdgVersion: 3.14.0

Truly AMAZING Product!This ring has been an absolute game-changer for me; I've had issues sleeping my whole life, and have taken every sleeping pill on the planet, including all the heavy/narcotic ones, and I was sick of not being able to rest for days if I forgot/lost them, couldn't fill the Rx, etc. I also recently started getting back into running for the first time since high school (I'm in my mid-30s). Oura's ability to tell EXACTLY how I'm sleeping (light/deep/REM/awake), and give insights as to how my activity might be helping or hurting my ability to be well-rested the next day, is truly incredible. Simply by wearing this regular-looking (stylish even!) ring, which is water+everything-proof, and has a full week-long battery, I can track EVERY step, heart beat, breath, and nap. I'm now completely off of all my sleeping pills (I was on seroquel, klonopin, and Ambien!), exercising comfortably (usually not more than Ours says is necessary that day), just overall living a MUCH healthier life! My only feature request would be to be able to MANUALLY SELECT WHICH RESTFUL PERIOD IS COUNTED AS YOUR SLEEP EVENT! I often work crazy hours, and if I nap from 1-2am for example, that'll sometimes get counted as my sleep for that day, not my actual sleep from 7am-2pm (which IS recorded properly as a "restful event", but with only a single HR/HRV value). Other than that, it's perfect!.NURV2600Version: 2.7.0

The best wearable on the marketI’ve had an Oura ring since it was a big black pebble and kept upgrading as they went. It has such an impact on my daily health choices and how mindful I am about simple things like walking more and consistent bedtimes. It’s changed my mindset subtly - the scores keep me tuned into my behaviors in ways other things don’t. Having the new data to track basal body temp for monitoring my cycle more easily is an amazing upgrade, but it was already awesome before they added that feature. It’s small, light, the charge lasts for days and days, the information and features they continue to provide in the app are valuable without being overwhelming and having 5+ years of data is amazing to look back on. Being able to consistently measure HRV is essential and my doctor is a big fan of the tech too and we use the data for our work together as well. The app developers spend the time listening to their customers and invest in keeping the app updated and their customer support is fantastic. This app and this device are the best thing out there and the value is excellent for what you get. Have recommended it to so many friends and family members who now swear by it too..TheBettyRockerVersion: 4.11.1

“Spend $500 on our ring with these features then you can pay us to use them! Isn’t that fun?”I got this ring to pair with Natural Cycles. Prior to this week it would take literally forever for my temperature to sync with the app (sometimes an hour!). Interestingly enough as soon as they had competition in the new Apple Watch they fixed the issue people have been complaining about for months. Crazy how that works 🤪. Overall the app insights are super interesting, I have an infant that obviously wakes during the night and this helps me to keep up with her wakings as well as mine. It’s also cool to see the heart rate and stress tracking. The workout tracking is only mildly accurate I would say but that’s not what I bought the ring for. I’m the most disappointed in the new subscription thing they’ve got going on. “Spend $500 on our ring with all these features, and then you can pay us even more money to use them! Isn’t that fun???” It makes me question why in the world I spent the extra money on the newest ring when the old one has the same features as you get without the subscription for less cost. It’s just a shame to see the greed in these companies. I don’t know if I would recommend it to other people moving forward. At the least the Apple Watch has other features, and you don’t have to pay monthly to use them!.HDPhotpinkVersion: 5.0.2

Data is too manipulatedThere’s a lot I like- can wear the ring in the shower and pool with no fuss. It’s more comfortable to sleep in than the Fitbit. Long battery life. I love that it does oxygen saturation and basal temp. As someone with wonky cycles and sleep I’ve always wanted to track my temp, but id forget and get up before doing it or my wonky sleep would affect the data. But I hate that it doesn’t tell me the actual temp. It also has a major flaw in that you can’t tell it that you have a fever and to disregard those days temps. Even if you tag fever/cold it still gets confused and thinks that you’ve ovulated. It thinks my period should start today when I know from other symptoms it’s 10-14 days away still. It’s better at detecting naps than the Fitbit, but it still will miss them and I want a way to tell the app I slept. Also I want to know just a basic daily resting heart rate like my Fitbit. I always know from that simple data when I’ve ovulated and when the cycle is ending. Also as someone who has Fibromyalgia it needs a recalibration on readiness. Or a way to give feed back on not feeling well because I’m sorry but 5hr sleep should not regularly correlate with 70+% readiness. Even for a healthy person. I love that it’s a ring. I love that it does temp and heart rate and oxygen. I want simpler straight forward raw data, that I can interpret myself. Thanks..RoseredsirenVersion: 6.0.9

Please change the Heart Health artLove everything about my third gen Oura ring. I’ve had it for almost 2 years and wear it every day. Unlike my Apple Watch I feel like this is light and I often forget I’m wearing it. I also feel more comfortable swimming and sweating in it, so A+ on the hardware! On the software side I think it’s mostly good though I wish I could actually see my spo2 data in a line graph over time. There’s a lot of data I imagine you’re collecting and I simply get no benefit because I can’t see it, all I see is a an interpretation of the data such as “optimal” but not the data itself. Lastly please please please change the Heart Health art in the app, it’s creepy! I feel anxious every time I open the app and see this weirdmy wispy humanoid in a falling pose 1’s I find myself scrolling past that section as quickly as possible to avoid that. I’m certain I’m in the minority in my strong dislike but still I’m also certain there are countless other images you could have in that section that wouldn’t evoke such a strong reaction in people like me that apparently have a fear response to wispy falling people..Many Disappointed UsersVersion: 6.0.0

Think twiceThis is a new review after finally getting some straight answers after 8 months of inquisition.I’ve had the Gen 2 which had to be replaced due to faulty battery and then paid almost full price (only about $75 discount) to upgrade to Gen 3. That was quite costly to NOT get all the allegedly upgrades of the Gen3. The “lifetime membership “ is the ability to use the same app I’ve always had but not have to pay a monthly subscription to use it now. But you need the app to use the ring. So not only do you pay hundreds of dollars for the product but unless you pay for monthly subscription you WON’t get the benefits of the gen3 since you won’t have access to the parts of the app to read the data. By the way live heart rate is only available on 4 select activities you have to choose before starting them . Which you use select in the app before the activity or you won’t get a reading. The ring isn’t intuitive enough to record you’ve done something. It is truly only good at reading 😴 🛌. But there is still no pulse ox SpO2 and it’s the only reason I upgraded from the Gen2. So for now I just use my Garmin watch. For everyday activity it’s NOT going to give you the data you need- not yet- not by far. Get an Apple, FitBit, or Garmin for that. If you just want to monitor sleep then this is for you..TabbiekVersion: 4.5.1

Issue with the Sleep Monitoring...Occasionally I’ll wake up around 3 am for various reasons and it will take me some time to get back to sleep. It could take 30 minutes, it could take 2 hours, but according to Oura if I don’t fall right back to sleep then I’m up for the rest of the day and I have only had 3 or 4 hours of sleep for the night. I am supposed to be able to manually edit my sleep hours but I guess because it shows activity for too long of a period I am unable to do this. So rather than counting those hours of sleep that follow it just looks like long spaces of inactivity. I’ll wake up and have dreamt in that period of sleep, so I’m not sure how it isn’t registering as even light sleep like the rest of the night does. Regardless, it’s not completely accurate if I actually get 6 or 7 hours of sleep and feel more rested than the ring and app show. It affects all of my data, trends and patterns, etc. which is the general point of the ring; sleep being one of the more important for me. I was hoping the most recent firmware update would help address this but it did not. I’m happy to update my review if Oura is able to find a way address this issue. I’ve had Fitbits and Misfits that didn’t have issues recognizing when I was asleep and when I was awake so it’s just a matter of some tweaking..Jacattack2Version: 3.7.2

Huge fanI am a huge fan of the Oura ring. I purchased one three years ago during an acute time of healing and have used it as a major part of my recovery. It’s super encouraging to be able to collect metrics over the years and see trends of improvement. I love that the ring talks to you specifically and every month and year they give you a review. I love the added improvements of tracking your menstral cycle, temperature, and blood oxygen. I love that you can turn it off Bluetooth to reduce EMF and only turn it on to update and get your readings. I find I am more conscious of my sleep. The feedback they give is really encouraging, never fearful. I lost my ring once and they were super helpful with that and then when I bought the new generation and the update glitched the ring so it couldn’t charge, they took accountability and sent me a new one no questions asked. A really great company, invested in the customer and it is evident. Think Fitbit but even more data and a ring. Oh- and I forgot to add, I like their meditations and breathwork that they offer..PoneycakesVersion: 4.12.5

Product is a great tool but has some way to go before awesomeDec 2023 update: something quirky going on with the new Tagging feature. I added a tag to yesterday but it’s associating it with today. I try to go and delete the tag from yesterday and can’t find where to do this. There is no “Summary” for the day for me to select and see the Tags as their website suggests. Previous and still valid review: My primary issue is that the ring thinks I’m sleeping or napping when I’m not. I’ll be fully awake and it will think I’m sleeping- it even believed that I’m in deep sleep! I’m not sure why- I do have a very low heart rate. But then I’ll have a decent nights sleep (just based on my lack of insomnia and the the feeling of being alert and rested) and it will tell me I had no deep sleep. And currently the app is only letting me adjust my bedtime and not my wake up time. So it essentially thinks I go to bed at 530p and get up at 930a. Even when I’ve successfully adjusted the times, the app will revert back to the original times. Arghh! But I like the ring enough to have gone ahead and upgraded to the new Gen 3. I like seeing my HRV, HR and body temp. It has helped me realize how bad it is to eat late..AllysKKVersion: 5.1.1

Could be betterThere are things I love about this app like monitoring my hrv and how many hrs of sleep I’m getting. That is how many hrs I’m getting at night. I frequently take naps during the day they are very much needed for me to feel 100%. Unfortunately the app only tracks maybe 1 of 3 or 4 naps. I’ve had the ring for almost a year now so I think I have a good idea of what it can do. I frequently look at this data to help gage my physical health especially dealing with a chronic pain condition knowing where I’m at helps. As a female it’s important to know our cycles and temperatures which the app sort of tracks. Basically you get your estimated start day and can track day one but no other data can be collected for that week, so it’s not accurate for tracking also it only gives a warmer or cooler temperature gage while sleeping but not your actual temperature. The ring battery life is now only a couple days. I put mine on airplane mode at night so I get a bit more time per charge. I would have to say I liked the gen 3 ring way better back in February, march & april of 2022. Now it’s trying to collect too much data which would be fine if the data it collected was full data not just a hodgepodge of bits and pieces..MissysmcVersion: 4.8.1

This is a tool, not an answerFirst this is a fantastic product for tracking and understanding trends. It’s functionality with the app, and the fact that it’s a ring is incredible. Second, HRV and heart rate are starting to fade out in terms of accurate assessment as HRV systems are not all the same... you will see in Formula1 racing they no longer use these things. Nonetheless, it’s decent for the public to play with. Oura does not track heart rate or HRV very clearly. I’ve tested this against several other products and devices. Most of which are incredibly well tested. Ive spoken with several other users, and they are getting the same information. For instance, when Oura tells me my RHR was 58 last night, then I put on a medical grade HR/SPO2 monitor and sit down (mind you I’m not lying down asleep) and my HR is at 52, that is a significant difference in terms of testing. This is a problem. BUT, I digress and will say that the ability to track over time and see where you make specific changes or trends is great, and the portability is top notch. $299+ will need to change... but there are plenty of “hackers” afraid of dying who will gladly pay for the next technological product to get them further away from feeling what they are plenty capable of feeling without the tech..IamunscaredVersion: 2.5.3

Excellent tech, mediocre appThe Oura ring is a great wearable. Lightweight, attractive, with good battery life. The sleep stage graphs in the app are much more correlated with my lived experience than any purely app-based sleep tracker I’ve tried, so I trust Oura’s technology. One thing that disappoints me is the small amount of information made available to me. I can find no way to export granular raw data for doing my own analyses. And neither the app nor the online dashboard supports views I would like to see, such as how my body temperature fluctuates throughout the day. (There is a relationship between body temperature and sleep.) In general, I would love to see more emphasis on helping people understand what daytime factors influence their sleep (onset of sleepiness, regularity and duration of sleep stages, premature wake-ups, etc). This would empower people to take steps to improve their sleep quality. The data is there. Hopefully these features will be added in the future. If Oura doesn’t have the resources to do this effectively in-house, they could consider partnering with universities, the way they have for Covid studies. Sleep is absolutely critical for human health, so it deserves this level of attention..Bob and SueVersion: 2.11.0

Battery Life - UPDATEUPDATE - World Class Response - Oura responded with full replacement within 48 hours. A great product which I depend upon and a company that went above and beyond. The world needs more companies like Oura! BATTERY PROBLEM!!! I am a fan and the ring has changed and improved my life, sleep specifically. I have used the ring for two years. It has worked perfectly until the most recently. I have contacted Oura about the loss of battery life which occurred suddenly - prior to the 1/24 firmware update the battery lasted several days at a time, since the update it dies in under 6 or 7 hours. Won’t hold data overnight. I contacted Oura and wrote that the ring is two years old and battery life crashed after firmware update - they wrote back that the ring has a battery issue and a warranty team member will contact me, presumably to tell me what I told them - I purchased the ring two years ago and so sorry! Stay tuned,,, well I am astonished that my ring is being replaced! Kudos Oura!.JohnTravelsVersion: 5.2.1

Great product!I’ve had the Oura ring since 2019 and had the 1st Gen ring. I got the new ring and I am happy with all of the upgrades they have made. Oura is constantly making upgrades and adding new features. The only upgrade that I don’t like is they changed the sleep and I find it’s not as accurate. Sometimes it indicates that I was awake for 2 hours during the night and I slept all night. Maybe it’s because I am an active sleeper and talk in my sleep! Or that it cannot differentiate between N1 and N2 sleep. Oura’s customer service is excellent and every time I’ve reached out I get a response immediately and a resolution. The ring is pretty accurate otherwise and it tells me to slow down when I am under the weather. I use the readiness to help determine when to workout and to slow down and that has helped in preventing me to get sick! It was interesting to see when I got the Covid vaccine, the ring knew something was off! I would give it 5 stars if the sleep data was more accurate. Finally, sometimes it picks up my naps and sometimes it doesn’t! Not sure why!.BldBerneeVersion: 5.4.2

Good productMy wife and I have been wearing the rings for months now. I would call us product advocates since we too have found the information very useful. The rings are stylish and practical. The data provided is extensive and useful. A friend shared an article that noted the rings are not very accurate. They compared it to a sophisticated medical device. While good insight I would hardly expect a $300 ring to perform at the same level as a medical device that would cost multiples of this product. The medical grade technology is also not comfortable and would not be used daily. The author also “argues” with the rings comparing how he felt to what the ring stated. Odd thing to do. I find it reliable and tends to be pretty accurate about things like the difference between when I have ingested alcohol or not. The difference is as dramatic as it’s supposed to be. I recommend you look at this as a tool and not necessarily a medical grade device. It can provide useful insights as to how your behavior is affecting your sleep and vice versa..WIllygee1Version: 2.7.2

Could be way betterI bought the Oura ring years ago and felt it could be better. I recently bought it again, hoping that it would have more ergonomic and intuitive user interface on the app. The app does not present information easily. With as much money, you are spending on the ring and then as much money that we’re paying monthly the information could be presented to the users easily. For instance, why do we have to scroll through when there can easily be a dashboard for all the information? You have to dig for the information you want if there was a dashboard you could click on ideal information that you’re interested in looking further into, but you have to scroll all the way down and really dig for what you’re trying to find. Really not satisfied and it’s unfortunate because the rings are expensive. I don’t think the company is focusing on the user as much as they should. All the information is wonderful, but making sure that the users can actually access that information easily quickly and intuitively would be ideal. Hoping they get better!.Jojo_beeeVersion: 5.3.7

Good for sleep, not for athletesI bought this for my sleep tracking, and for that purpose it has worked well. But the Activity and “Readiness” scores/tracking is completely useless. I am an armchair athlete who is in great shape and works out regularly, with a combination of cardio and strength training of various types, including tennis etc. Every day since I have gotten it, the ring suggests that my readiness is Low and that I should have an active calorie burn of about 150 calories. Which I can get walking around the house in a day, with no real exercise. Supposedly the NBA players are using this (can’t imagine what their readiness scores are!) I wish the Oura were “smart,” meaning it gets to know me and my body and my activity trends, and then could compare my readiness to my average, not some generalized person with a much lower assumed level of fitness and exercise. Or it could allow you to pick from some profiles where one is an active athlete. As it is now, a potentially valuable part of the system- Readiness and Activity recommendations- are completely useless. If you read reviews, you can see this is a common complaint. I hope Oura sees and is working on this!.EMP20142014Version: 3.2.1

Nice ring, does not record temperatureThe ring is pretty useful for activity tracking. I was disappointed it does not record temperature (only some warmer/colder scores). It essentially also only tracks heart rate when asleep. I love the one week battery life time though. The app is intuitive and shows a good overview of sleep information and breathing rate etc. Nicely integrated with Apple Health Kit. Breaking news: The ring has a sensor to measure your weight and height. Or so it claims because it requests write access to your height and weight .... Seriously? Update: Thanks for the dev response. Nevertheless, you should still display the raw body temperature somewhere even if the change is more interesting to look at. Ideally share the temperature into HealthKit if that's what you track anyhow or maybe share one value per night. Likewise it'd be great to have a choice to sometimes track HR/HRV when sitting still for long enough during the day (at the expense of battery). It's clunky to have to run find the phone for that. And fix the access right bug where Oura requires write access to height and weight..Ace aperturaVersion: 2.10.3

Support needs workI’ve had the Oura ring for a while now and I love the data but when there’s an issue, it is very difficult now to get the right support. Because they have handed over the support to AI. It’s difficult to read way through to somebody human. In my case, I’m having to resort to write a review here because after exploring the Support options can’t seem to get help. So here’s my issue. I usually walk between 45 to 60 minutes a day. Sometimes the distance recorded is accurate and sometimes it’s not. Yesterday, for example I walked almost an hour and I was, recorded to have walked 2.2 miles today. I walked over an hour and it said I walked 1 mile. This happened repeatedly lately. It’s a new issue for me. I tried Finn, the AI chat bought and that was a joke. Useless for me. On several occasions, I’ve tried to weed through it and no. When I click on email support, it shows me past emails, but it doesn’t give me a window to start a new email. Let’s see if I can get some help using this option..RbgoodVersion: 5.3.7

GAME-CHANGING technology!! 💥🦾Oura creates a user-interface that is intuitive, insightful, & inspiring providing the user with a wide-range of data (i.e. heart rate, breathing rate, sleep temperature, sleep cycles, & more). Not only does is the Oura app provide daily insights, but it shows you these parameters over many days/weeks/months allowing you to TRULY understand your body in its slow, natural timeframe. By equipping the ring w/ many sensors, the Oura software team has HUGE potential to use AI in order to fully understand your daily habits in ways that you may not. As of 2020, Oura has yet to release any real-time data visualizations, but through further software development, I believe Oura will seamlessly incorporate new ways to process & analyze the large datasets being recorded by the Oura ring. For those who THRIVE on self-improvement & find STRENGTH through understanding, the stunning Oura ring provides you with the crystal clear picture of your vitals & shows you the HUGE importance of seeking out that perfect night’s sleep..Sexy DonovanVersion: 3.1.0

Skeptic turned true believerI was highly skeptical when a friend of mine who was also treating me for issues related to stress recommended this ring to me. I broke down and bought the ring and it really changed me. I am a data scientist by trade and that’s why I was a skeptic at first. I wasn’t totally sure if the app can really come up with intelligent feedback. But it does. I changed my sleep pattern and really try hard to take breaks and move more. I co-own a consultancy/agency and my days are always crazy between work and family. I felt like I never had time for myself, or I never had enough justification to give myself time for self care. This app did just that. It tells me exactly what I need - go to sleep early, push yourself harder, take it easy, don’t eat too close to sleep time, etc. I love fitness and I love how the app is designed for overall fitness, not just steps, weight and calories. The sync works like a charm. Battery holds well. App is very intuitive..ArmigerMamaVersion: 3.7.0

Inaccurate sleep/awake readingsI purchased the Oura Ring strictly to collect accurate sleep data. Exactly how much sleep do I get each night? I will typically wake up in the middle of the night and have trouble falling back asleep. Or I will wake up very early and not be able to fall asleep for the remainder of the night. After three weeks of usage, I’ve determined that the Oura ring cannot accurately detect when I am actually asleep and when I am awake. If I’m lying awake in bed from 2-4am the ring will say I fell back into REM sleep or light sleep. There is no way to manually change this reading. If I wake up early but do not get out of bed the ring will think I’m still sleeping. At least the app will allow me to manually change my morning wake up time. Why not allow us to make manual changes to the middle of the night data? Better yet, improve the accuracy of the readings so that it can actually tell the difference between awake and sleep. It’s still a helpful tool, but it falls short of my expectations. . . Waiting for some more improvements..Eric_WS41981Version: 3.8.0

I love Oura! Feature request here …First off, I love my Oura 4 ring. It has freed me from the tyranny of my smartwatch, and I’m now back to enjoying my collection of fine timepieces only choosing to wear my Apple Watch Ultra when I exercise. The sleep tracking and HRV measurements are also more precise than the Apple Watch, and the Oura, overall, takes more of a general wellness - rather than fitness - approach to monitoring your wellbeing, which I appreciate. And now for a feature suggestion/request: Is it possible to add a smart alarm to awaken the user in a light phase of sleep close to their alarm wake-up time? Apps such as SleepCycle and Sleepzy have this functionality, and it would be great if Oura - with it’s precision sleep stage monitoring - had this functionality along with an Apple Watch integration that could trigger the alarm on the watch in a light phase of sleep. Thank you for making such an excellent wellness device..CDawg!Version: 6.0.7

Worth every pennyI often won’t buy something linked to an app because a lot of times, the product can be great but the app is garbage. But not this one! The ring is amazing and the app is completely functional and I’ve never had a glitch in the couple of years I’ve had my ring. Their support is great, they really work with you to ensure you’re happy with their product. And the data I’ve gotten from my ring is life changing. I’ve changed my eating, sleeping and drinking habits to get better deep sleep and I can tell the difference that’s reflected in the sleep stats. It gives me tips for improvement and it’s all based on my own data. I also know when my period is coming - I hope they release more features for that. Overall, it’s an excellent product and I highly recommend it for anyone that wants to bio hack their body and live a better life!.SumSlevVersion: 4.9.1

Great except for fitness trackingThe ring is great and I’ve really enjoyed the sleep tracking and readiness insights for the past few months. However, it’s really far behind as a fitness tracker. You can only record workout heart rates for indoor/outdoor running and cycling or walking - nothing else. And if you do another workout like weightlifting, playing soccer, etc, you just have to hope that the ring notices you’re active. After the workout, if it noticed that you were active, you can choose from a massive list of activities - but ONLY after and IF it notices you were moving. Mine hardly notices it if I’m lifting or playing a sport or anything like that. It doesn’t really make sense to me that you can’t indicate another sport or activity prior to a workout or even select “other” before a workout and choose from the list they already have after. For the price of the ring and the technology in it, it should have a bit more flexibility for people who are even somewhat active..Ride_zoneVersion: 4.11.0

I love my ring and have a few wishes……I love my Oura ring and give it 5 stars so far (I am 2-3 months in.) my only wish is that there were a section for women regarding menopause. It felt a bit traumatic as a women just heading into the big M, to not be able to relate to the period phases and to turn off all of the womanly tracking. I wish there was a menopause section for learning and tracking symptoms. Somehow turning the features off made me really sad and I felt separate. (I know that is a me thing!) I also wish there were half sizes. I’m stuck in the middle of two sizes. I would love a little more guidance on how to improve my sleep. It’s not good! I’m actually getting a sleep study in a few weeks after seeing my sleep scores. Or maybe it’s the night sweats. 🙃 They really affect sleep, yall! Thank you, Oura. Keep making it better and better!.KeepCalm1111Version: 5.3.0

Rethink your subscription modelI love my Oura ring and the app. I recommend the product as much as I can. This is why I beg Oura to rethink their subscription model. I do not mean get rid of it, but rather make it fair and logical. Remember your mission and understand that your customers picked Oura because it gave us a simple and complete way to understand our health without a subscription. It is my understanding that if you do not pay for the subscription for your Oura ring 3 you will only get your 3 scores but not the deep data that comes with it such as temp, HRV, sleep data and more. These scores are useless without this deep data. Oura please make this deep data available to non subscribers, and have a subscription for anything else that is extra. We are already investing $300 or more for the ring so please drop the paywall, at least when it comes to the deep data for the 3 main scores. I still love my ring and the app but I can no longer just recommend Oura to anyone. Thank you..Mickey8218Version: 3.14.1

App or device problems?I’ve had my ring for about 6 weeks. I like it, don’t love it, have some major gripes. The first major gripe is that I am only getting a successful heart rate recording during my workouts 30% of the time 6:19 workouts where I clicked the “record hr workout” button and recorded a workout to be exact. The only tip I get from the app is to make sure the ring is snugly fit on my finger. I have indents on my finger, how much more snugly should it fit? This brings me to my second major gripe - I don’t appreciate that the app is actively using my location services / tracking my movements at all times. This is only necessary when I’m recording an actual workout. I end up force quitting the app when I’m not using it. The data I get from the app is interesting, it’s nice to see the trends. I like that it integrates with apple health app. I don’t know if I will continue to keep the subscription if I can’t get a better record of workout HR though..AliNitroVersion: 5.1.2

Fitbit vs ouraAfter wearing a fitbit fir years, i purchased an Oura ring. i like to compare the two results in the morning. They sometimes have similar results but mostly different. Oura alway records more deep sleep ,rem sleep and sleep in general. i wish i knew the accuracy of either. The oura does make me feel better about my sleep because it records more. i think the power of suggestion works so well that it makes me feel like ive had much better sleep. i dont understand the heart rate results or some of the other things it records but im sure that will come. I wear the Oura ring on my thumb, first finger or middle finger. Makes me feel like I’m a smurf that the same ring fits all 3 fingers but it’s nice to be able to move it around. i usually don’t notice it’s there but it gets uncomfortable sometimes so i change fingers. Like my fingers needs a rest changing fingers resolves that. . They suggest to sleep with the sizer over night. When i sized the ring, the sizer i chose for the first night would barely come off in the morning. i think i went up 2 sizes to size 11. i am over weight and don't wear rings normally. The fitbit started recording oxygen levels but wont let you see it unless you pay. that is greedy to me left a bad taste for fitbit. they could show me something but don’t. It makes the fitbit ‘out’ for me. i chose Oura because of that. I wish i knew how accurate it is overall..JarymokinVersion: 3.0.0

I love love love love this ring. Did I tell you I love it?My husband passed away a little over a year ago and my sleep has been very sporadic. I often have insomnia. I am trying very hard to get back into a healthy sleep pattern. I have taken over his company and travel a week - 10 days out of the month in different time zones. That, coupled with grief hasn’t been helpful for sleep. The Oura rings helps me to understand my sleep patterns. The first thing I do is check my sleep in the am. I’m still not falling asleep when I should every night, but I am making a point to get at least 7 hours sleep. I love how it tells me about rem sleep and deep sleep and how many calories I burn during the day. It truly makes me more mindful. I even add my meditations in and I can see how my breath slows and my heart beat slow. Just an all around game changer..QQQQQZVersion: 3.14.1

Life changing product!I’ve been a customer since the generation 1 ring. The amount I’ve learned through the use of this ring has been incredible, along with the accountability it creates to make changes in life. Looking at my data over the past 6 years is fascinating, I have no idea how I was coping with my poor sleep quality before purchasing this ring and enacting changes in my life based on the feedback. I just want to thank the ŌURA team for making such an incredible product, and for their excellent customer service over the years. I am a bit confused by some of the reviews mentioning bad customer service because they’ve always been incredibly responsive to me and have replaced 3 rings for me in the past through warranty, in a very quick and no cost manner. Thank you team ŌURA!.MasterthegameoflifeVersion: 4.0.1

Excessively complicated and feature lackingI bought this to track sleep, which it does well, but there are a lot of flaws. 1) the graphs are excessively complicated ( who uses a stacked bar graph??) and I always feel like I’m being inundated with data.2) it doesn’t do a good job detecting naps and you also can’t edit naps 3) it shows you sleep and movement throughout the night but you can’t drag your finger across the timeline to see at what point in the night you had movement 4) it tends to adjust your sleep score based on length of sleep rather than quality of sleep I.e. I had a night of terrible sleep but because I slept for 8+ hours I had nearly a perfect sleep score. 5) It shows your average blood oxygen throughout the night instead of a bar graph or line graph that shows how it varies throughout the night. I could go on but I won’t - honestly the pillow app is better, much more accurate, and easier to digest.Arj423Version: 5.1.1

I am hooked!I have been using my Oura ring for almost 3 years now and I am hooked! This is the first thing I look at every day. I have been blown away by its accuracy as well. It is technically not supposed to be as accurate as the measurements in a lab which makes sense. However, I have had the unfortunate privilege of really testing it and verifying it by being woken up by my little children several times per night for the past 3 years. It is amazing that the Oura ring knows when I am awake and what kind of sleep I was having prior to that. For example, one can feel when they are woken up from deep sleep vs. light sleep vs. REM sleep and incredibly Oura ring accurately picks up all the sleep stages. I also have a Garmin watch as well as a mattress which also track my sleep and my Oura ring is by far most accurate. The coolest thing the Oura ring has done for me was “predict” that I was pregnant with my second child before the pregnancy test showed it. Oura does not claim they are able to do that. I do not think they have done enough testing to be able to make that claim. However, my morning temperature showed a pattern that coincided very clearly with early stages of pregnancy. Oura ring has also picked up on illnesses and overtraining periods when our training has been particularly intense. I love Oura ring so much that I have also gotten Oura rings for my husband and my mother..AkshoppingVersion: 4.3.2

TransformationalThe ring is transformational. The app is quite nice. I love the dark mode. No distractions. My sleep has been so much better as well as my productivity during the day. The ring helped me prioritize sleep over any distractions in the evening. The app helps understand, keep track, and motivates me to keep improving..OlenaTVersion: 2.5.4

GreatMany upgrades and new features over time. Plenty of insightful metrics to help me reach my objectives. Love it..FeralKingdomVersion: 6.0.6

Life Changing!While staying in Tokyo, I picked up an Oura ring at Yodobashi, having wanted to switch from my Apple Watch. Over the past year, this decision has been transformative. The Oura ring has provided deep insights into my health, making it clear how certain habits and actions were affecting me. These insights made it easy to implement positive changes. I’m incredibly grateful for this device, and I highly recommend it to everyone. As a 21st century human, having a tool like this is invaluable!.NimyegVersion: 6.0.0

My Oura RingI am incredibly in love with my ring and its abilities!! None like you out there! I have been a member for a very long time and continue to be in awe And now Veri acquisition Looking forward to incorporating it as well I am in Canada This is the best purchase I have made and it has made tremendous difference in my health following its recommendations and following the data Thank you!❤️.JujestanVersion: 5.4.6

Doesn’t track everythingIt doesn’t track steps on stairmaster or gym workouts..Sandy O🌺Version: 5.4.6

Life changingI love using oura. It’s helped me change my habits and has given me a great perspective on the subtle thing that influence my health.Algernon de LimaVersion: 5.4.6

Love, love, love itI love my Oura Ring,.. it helps keeps me accountable, It’s accurate, and it’s so interesting to track my bodies health. I can’t believe the technology in this little ring..Jim11111111116Version: 5.4.6

Activités quotidiennesPour amélioration: Il serait bien de pouvoir ajouter des activités a tout moment dans le passé. Car si l’activité n’est pas détecté, on ne peut pas l’ajouter le lendemain si on a pas pensé ou pas eu le temps de l’ajouter manuellement. Merci.JulieGdaVersion: 5.4.6

If you are interested in your body and how it worksThis is a must in three months. It has made big changes in my life and health and steadily, growing on the graft straight upwards on a incline. But steadily going up, very happy?.Gerrit skyVersion: 5.4.5

More languagesI need Ukrainian language.VaaadooooVersion: 5.4.1

Hidden feesDidn’t realize I’d need to purchase the device as well as a subscription to the app to use it at all, as well as another app subscription to get any useful data in terms of bbt and cycle tracking. Shoulda gone with the Apple Watch for more functionality overall..AKarma1710Version: 5.4.2

FantasticI feel that I have a medical team 24/7 with me, working in the background, without me ever noticing them. I have a very stressful work, it affects my daily life, sleep and performance. This little ring is helping me cope. I do have the monthly subscription, and I gladly pay it so the Oura team can keep on developing product that is directly supporting me. I am a data driven person, so all the parameters that are being tracked, I appreciate..Bring back programmingVersion: 5.0.4

Fav trackerIs it expensive. Yes. I wish there was a yearly subscription discount. I love everything tho. But I do wish I could log my weight to track too..RofltardVersion: 5.2.4

FantasticGreat app and spending 7$ a month is better then the whoop strap monthly payment $40 a month. I feel it should stay cheap otherwise makes no sense to pay to much more. Support is very helpful.Jim davis 3Version: 5.0.3

The one thing…I love my Oura ring. The ONE thing you guys need to do is let us Record Workout HR with various types of exercises. Eg. Functional strength training, step master, etc..JaZaCKSVersion: 5.0.4

Oura ring is amazingI love my ring and the insight it provides. I would recommend to anyone looking to monitor sleep, activity and recovery to optimize your energy. I’ve used my gen 3 for 2 years now and learned so much about behaviours that can help improve how I feel. I started testing new products and used the Oura ring to gauge if they work. I started a sleep supplement regime and Oura showed me how it has improved my REM and Deep sleep amount, so I am sticking to it. I found out a very specific Starbucks drink will destroy a good night sleep. I’ve optimized when I drink caffeinated drinks so I can still enjoy them and sleep well. My next challenge is to up my meditation to see how I can relax more throughout the day without effecting my sleep. I am pumped for the stress feature that is launching today. Areas of improvement. The cycle section is amazing for those who want to manage birth control. But….. not built to support women in perimenopause….. which is sad, because I feel like they could really be a game changer with some added features to accommodate. Also the battery life is really slipping as I approach the 2nd anniversary of the ring. I wish they had better technology so I didn’t have to consider buying another after only 2 years. Reminds me of the iPhone battery life. If you know, going in, that it is not a long term piece of technology, then maybe it won’t be as disappointing when you are charging 2 times a day and need to invest again. Otherwise…..I really love this piece of technology..JAYZeee12345678Version: 5.0.0

Love this device!The information the ring provides about me, my sleep, my activity, my biometrics. is spot on. Insightful. Helpful! Appreciate how it syncs with Health. If you’re looking to improve your quality of life, this little gem is very helpful!.Anime Ninja GirlVersion: 4.11.0

On the fenceIt does not record my rest periods even naps unless I am using a meditation on the app the readiness score is not relevant. Some of the meditation type activities are not relaxing ie. fast beat or metronome. Sleep data is interesting however the difference between the old values and beta values is considerable which makes one wonder how reliable the beta scores ..KelinthiaVersion: 4.11.0

Airplane modeLove it but the app needs work! It’s impossible to turn off the airplane mode without resetting the ring on the charger. That needs to be fixed!!.Bella0000007979Version: 4.10.4

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.12.1

Oura Negative Reviews

Not particularly usefulUnfortunately, this app and the ring don’t actually add much value to anything. It does not do a great job at fitness/activity tracking, it tracks your hear rate just like every other device out there does, it makes up “readiness” scores that don’t really tell you anything you don’t already know. My readiness is 82! What does that even mean? How does this help me? The only thing that might set this apart is the sleep tracking function. I’m sorry to say it is pretty much worthless. I have sleep issues and just did a full, in-lab polysomnogram: you’re hooked to a pulse oximeter, EKG, full EEG, they monitor your movements etc. I was diagnosed with severe sleep apnea with an AHI of 45 (that’s a measure of how many times an hour you stop breathing and your oxygen levels fall at least 3%). Normal is less than 5. My lowest oxygen level was 74%! On the same night, my ring and the app said I had a sleep score of 82, and my breathing during sleep was “good” and my oxygen level average was 98%. Completely divorced from actual reality, but worse: this “data” from oura is dangerously wrong. If I believed the ring, I would think I was doing fine. Untreated severe sleep apnea is life threatening and must be treated. I would advise you to stay away from using this product. It’s useless at best and dangerously wrong at worst..Really awesome game!Version: 5.4.2

Waste of moneySo on top of the $300 ring you get to pay a $6 monthly fee…for a ring that is entirely inaccurate. I wear my smartwatch and ring to bed; the smartwatch has consistently been more accurate with my sleep. The main reason I ordered this ring was to see my “readiness score” as I am someone who regularly struggles with low energy and would like to know what days to take it easy. Every day my readiness score is more or less the same and it hasn’t detected my energy crashes. I’ve worn this ring almost daily for nearly 2 months now. Still paying the subscription fee in hopes to get some value out of this app…because if I don’t that means I wasted $300 on the ring. Lol, if I could go back, I would have spared the trouble and never would have purchased it. I don’t understand the good reviews. I have seen some people want this ring because it will track their body temperature for the Natural Cycles app, my thoughts on that are 1. Based on my current experience with this ring and inaccuracy, I really would not trust it with something as important as birth control and 2. Natural Cycles is another subscription fee, so that’s another monthly commitment your bank account will be making. Once again I’ve learned the lesson that if something sounds too good to be true, it likely is. Best just save your money and stick to a smartwatch..Alanak2580Version: 5.2.8

Great Product, Worst Customer Service EverIt goes without saying this is an awesome product. Read the reviews below. As for customer service, there basically isn’t any. There is no phone number to call and my emails have been answered on average 10 days after being sent. The email responses reveal that the sender never looked at my email or considered my situation and just sent out a cut and pasted form letter response. All I am trying to do is exchange my 2nd Generation ring for a 3rd generation ring. I never received any email instructions with QR codes telling me how to do this. Two emails (each 10 days apart for a total of 20 days) were sent to me saying I must have received the instruction. I didn’t. I am not an idiot. I did place an order in the meantime and got an order #. I finally, after 1 month, got an email with instructions on how to return my 2nd generation ring. I had to start by entering in my order #. The order number was not accepted saying this was an unrecognized order #. I screenshot my order # and the page stating it’s an unrecognized # and emailed this to customer service and now, 2 weeks later, still no response. In my 62 years I honestly can say I have never dealt with a company with such horrible customer service. And I am sorry, but “Covid” and “unprecedented backlog of our products” is absolutely no excuse..Dr.TSTVersion: 4.0.4

Where do I beginI was gifted an Oura ring from my job a few months ago, and at first everything worked fine. Once about a month after I got it, the ring disappeared from my Bluetooth list of devices, and after trying to find it again per the Oura online instructions, I ended up having to delete and redownload the app, and it worked. Fast forward 3 months, and the ring disappeared again. This time, reloading the app didn’t work, and my online account I set up when I first used the ring completely disappeared. I could no longer log into my account as my email was no longer recognized, and my ring either is just dead or isn’t broadcasting anymore. It’s as if my account was just deleted from their servers. On the app, I can’t get past a screen that tells me to connect to an Oura ring, which I can’t do. I contacted customer service via email, and they weren’t able to do anything. They said I’d be contacted by the warranty department, and that was weeks ago. When the ring and app worked, they were very helpful health monitoring tools. When they don’t work, you’re pretty much out of luck. The only good news is I didn’t pay for this; I’d be pretty upset if I paid out of pocket and all I have to show for it is a microchipped hematite ring..BlaakpilotVersion: 4.6.1

Really got screwed over by the Gen 2 to Gen 3 transitionI bought my Oura ring a matter of weeks before the cut off of the new Oura ring. For reference, I got my Mom a ring at the 2 weeks after for her birthday and they automatically gave her a Gen 3. I followed up multiple times with customer service to see about upgrading or returning or trading in and they weren’t helpful. They are sticking to their arbitrary cut off date and totally f*cling their customers in the process. We all got an over the top email from the CEO promising a big deal but the deal ended within a matter of days of the email and tracking down customer service to figure it all out was a mess. For instance, I had to email customer service 3 times through 2 different methods before getting any response. I’m sure the Gen 3 will track certain things more effectively as right now Gen 2 clearly gets thrown by certain things. Anyway, I’d heard such good things but was really let down by my experience. It’s been exhausting to try to figure it all out and I really wanted them to be better then they turned out to be. It’s like chasing a company down a rabbit hole to get any kind of answer. Hope they figure it out and meanwhile, I’m not so sure if there’s a truly authentic source on their product to be honest..Sophia Harlow 345Version: 4.0.2

Don’t buy this ringI bought the previous generation ring and was fairly satisfied with the product even with a customer service issue when I had to exchange the first one - despite this I decided to buy the current generation because I had an opportunity to get this ring without having to get signed up for the subscription service (as a current ring owner) that Oura out of nowhere forced on customers (I would definitely not pay a subscription) since I was already a customer - I again had to exchange the first ring in the new generation due to it malfunction - three times in the last two weeks this new ring when I have gone to look at my sleep score shows nothing and I had do a soft reboot get it working again for the next night - there are also constant “firmware updates” so who knows if this is the reason for that…I had no score today and had to do an update and looking back this seemed to have happened around the same time as the problem with getting a score - customer service is an endless loop of having answer this and do that and still no change - very disappointed in a pretty big purchase that doesn’t perform consistently.RoNIN5INVersion: 4.9.2

This would be great except for one major flawI bought the Oura ring primarily for sleep tracking. Unfortunately, it works poorly for this due to a design choice that Ours views as a feature not a bug. Here is the problem - when I get up in the middle of the night to use the restroom (and as I’m a man over 60, this is basically every night), the sleep tracking records either the period before I got up or the period after. There is no way to correct the period in the app. You can shorten the period it records as sleep but not lengthen it. When I contacted Oura about this they confirmed that that is how the App works and said that if I was to adjust the period to lengthen it I might corrupt the data and get inaccurate stats. I don’t understand how the results could possibly be worse than they are when half of the time I was asleep are missing. I have been using a Fitbit for sleep tracking and it’s not any better at automatically handling this situation but the software allows you to manually correct the sleep period. If Oura allowed me to do this I would give it five stars. Since they don’t I’m probably going to return the ring..Buzz79Version: 3.6.1

5 star app, will change to 5 stars after one ridiculous bug is fixedDude. This app in general is actually fantastic. I completely recommend it. I must add, however, that there’s a bug that slightly disgraces the quality of the rest of the app. That’s the exercise calories. I usually mix running and lifting in my workouts. I measure my heart rate during that time to log my workouts. The calories during the workout, I choose “outdoor running” because it’s the closest option to what I do, depend on *time* and not on how much work you did or how far you ran. This is a ridiculous heuristic, and considering the sophistication in the rest of the app, is a real shame. The other day, I accidentally forgot to “end my workout” on the app. When I finally realized 25 hours later, the app logged that I spend 16,000 calories!!!!!!!! And I couldn’t erase that, even after deleting the workout lol. Other than my workout, I had walked and sat around all day. NOT spending 16,000 calories. This has got to be fixed man that’s absurd. It insults anyone serious about working out. Thus, once this is fixed, I’m changing my review to 5 stars. Until then, one star..FlykitemindfindVersion: 5.3.4

Metrics are way offI’ve had this ring for years for sleep monitoring. I only recently started really using the Activity tracker for steps in a day. It is way off. I have been walking on a treadmill while working and kept the ring on my finger and the phone in my pocket. I walked about 7000 steps according to the treadmill itself. Apple Health states I have walked 9,226 so far today. Oura states I have walked 2,922 today. Yesterday I ran into the same problem and I thought it was because I had my phone on my desk rather than in my pocket. But now it’s clear that Oura doesn’t use the data from the sensors in the phone itself like Apple Health does and relies only on the ring itself. If I am walking and typing at the same time, my phone in my pocket will pick up my steps, but the ring will not because it’s remaining steady. Either that or the Oura step is not using the phone sensor data correctly. Either way, massively disappointed in something that was nearly half a grand. It makes me wonder how good the sleep tracking is. I will do a sleep study soon and find out….TherealengaliVersion: 4.0.3

Bricked Hardware without SubscriptionI recently invested a hefty $300 in an Oura Ring, only to discover that it’s essentially useless without an additional subscription. The marketing promises a wealth of insightful data to improve your health and well-being, but what they don’t tell you is that this data is locked behind a paywall. Without the subscription, you’re left with a glorified piece of jewelry that offers minimal functionality. The initial cost of the ring should be enough to provide full access to all features, but Oura has chosen to squeeze more money out of their customers. This feels like a blatant cash grab and an insult to those who have already invested a significant amount in their product. For those considering a wearable to track health and fitness, I strongly recommend looking at alternatives like the Apple Watch. Not only does it provide comprehensive health data right out of the box, but it also offers a plethora of additional features that the Oura Ring simply can’t match. Save your money and avoid the frustration—go with a device that truly delivers value..LameychangVersion: 5.3.2

Not For Overnight or Shift WorkersUnfortunately, if you want a wearable for Sleep Tracking, and you work Overnights or Split Shifts in the evenings, this is not the device for you. It works well for everything else, but cannot accurately measure your sleep time, if you are in bed during daylight hours. When it uploads your data, it will report you had Zero sleep time (hours & minutes) for that “Day,” or skew the results by adding in some of the hours of your previous “Night” and report you had 10, 12 or 14 hours of “Optimal Sleep.” My other devices, - I have two of the major brands of watches - accurately report my sleep period during my day in hours and minutes, without skewing the data. For example, my OURA Ring reports 9 Hours 51 Minutes of Sleep today, and Samsung reports 6 Hours and 11 Minutes, which is correct. Hopefully, some day (or night !) in the future, they’ll figure out how to make the ring work for someone like me. I will continue to purchase every upgrade, in anticipation of that day..GrouchyOldManVersion: 4.4.2

Membership vs NotWhen I first got my Oura Ring I was beyond ecstatic about it. I loved the way it looked and more importantly started becoming obsessed with the data. Friends would ask me do you like your Oura ring and my response was yes, but ask me in a month, I want to see what the value is without the membership. After pausing my subscription to see what the difference is, I’m confidently able to say to people, if you feel confident you want to spend money on the subscription, then this is for you otherwise don’t spend your money here. I’m surprised that Oura thinks the best model is only the 3 basic scores without a subscription. In principle, the subscription is less than $100 / yr but we are now in an age where companies believe that we have to scrape every last dollar from the consumer. I’d love to be an ambassador for Oura but given you only get the 3 basic scores without a subscription, I simply can’t. It’s too bare bones and makes you feel as if the organization is just money hungry..ZviraniVersion: 5.2.7

This is it? And they want a subscription?! Nah son.Putting aside the poor connectivity of the device (two days owned), the app is surprisingly limited for being the “established” and longest existing ring wearable on the market. /—-Deets—-/ The only widget the app offers are on sleep. Making it so that I have to UNLOCK my phone, FIND the app, then DIG out stats from their SUB-menus. If mental wellness really is a goal, they’d offer us the ability to not have to engage with our phones beyond a glance. The app’s landing page is filled with irrelevant how-to’s that CANNOT be swiped away or closed. Worse is that you can’t even organize the position of tiles, or place stats from sub menus on the home page. Upon set up, I’m asked the “gender I was born as”, but still pushed female centric features. This isn’t some anti-female comment, this is coming from myself as a developer. If you’ve gathered information about me upon set up, why not use that to suppress irrelevant features? Best I can tell, it’s throwing every content tile they have available, attaching a “soothing” banner and fluff content just to present itself as a completed/feature-rich app. Ultimately, I’m likely returning and canceling plans to buy one for my partner and mom. The device’s connection issues and the app’s lack of growth (which I’d be paying for yearly?!) only make the case to keep on keeping with a watch. Or until Apple releases their own non-watch wearable or I leap back to Samsung..Edu-AriVersion: 5.4.0

Not even close to accurate. Terrible customer service.If you use a keyboard all day for work, don’t expect the Oura ring to accurately track your activity. My steps are being doubled every day and the culprit is using the computer for work. Spoke with their customer service rep, Ross, and experienced possibly the worst level of service I have ever come across. First he ignored my questions in my first two emails and simply sent me cut and paste responses from their help Center. Then, after acknowledging that they’re aware of the issue, his solution was for me to take off the ring while I’m working. Not sure what I paid $400 plus an ongoing subscription for if I can’t wear it 8-10 hours per day while working. After I asked for a refund he quickly tried to backtrack and said he would have the product team “look into it”, then he stopped replying to me and is now simply ignoring my emails. Have gone through their website for a refund instead. Will be reverting to an Apple Watch. Better product. Better customer service. More accuracy..Ragpie83Version: 4.5.9

This app’s readiness score is not looking goodAfter a week with the Ōura, I'm unfortunately relegating it to the "fun trinket" bin. The app is buggy as heck. On my second day, both entries in the date picker were labeled "Today." Different screens tell me I went to bed at different times for the same night. The silliest bug though is a line chart showing my "readiness" score. The chart shows my most recent score as below average, but the text congratulates me on being above average. If this company can't even figure out which way their inequalities are pointing, why would I trust them with a more complex task like analyzing my sleep? I tried writing support, but they gave a canned "try reinstalling" reply. It might work, but since the install is only a week old, it's pretty bad if it does. My guess, though, is they're just trying to put up a hurdle before spending any time investigating, a hallmark of lower-tier software companies. Wish this thing were better, it sure seems like a promising idea!.AntititusVersion: 5.1.3

Meh.I switched from FitBit to Oura about a year ago. After +-1 year, my Oura has to be charged every 3 days. It lasted 7 days for the first few months and quickly faded. I don’t expect it to last much longer. I’ll probably go back to FitBit soon. I got much better insights from my Fitbit, though it was too bulky and intrusive for my taste (my reason for the switch). I’d recommend the Oura if all you’re concerned with is sleep analysis. But everything else is subpar compared to FitBit. You can’t get real-time anything from Oura. You have to stop and take a “moment” to get any real-time data. My last FitBit basically told me I was pregnant before a pregnancy test came up positive (4 years ago). I can’t even track my cycle with the Oura. And now that they’ve jumped on the subscription bandwagon…im completely over it. I spent $300 on this ring…my FitBit was 1/3 the price and lasted 3+ times longer with better insights. my final thoughts, Oura is not worth it if you want to keep track of your stats..Niki860Version: 4.5.10

Can’t tell when I’m asleepI purchased this device hoping to better understand my sleep cycle and improve my sleep. Even though it fits well and has good data capture, it consistently fails to detect that I am awake when it thinks I’m asleep. It takes me at least 30 minutes to fall asleep, and it doesn’t even recognize I’m in bed trying to fall asleep for the first 10 minutes, then reports I fell asleep in less than 5 minutes! Oh I wish! I wake up several times during the night and it thinks I’m in light or deep sleep - even for up to 2 hours at a time. I’ve even gone to the bathroom at night and it didn’t think I woke up at all. I don’t move around much while sleeping, and it’s correct about that. It’s also inaccurate with reporting I’m napping while I’m standing up reading on my phone or sitting reading at my desk. I wish I could give it feedback and it could learn my signals so it would be more accurate. The exercise data seems accurate, but sleep and readiness are highly inaccurate for me..Sleepless in the SpringsVersion: 3.4.1

Take data with a grain of saltHas provided some helpful data but also drove me nuts for several months until I gave up on trusting it’s sleep stage data. It has been telling me I get almost no REM sleep for the past several months (had the ring since January and REM has been on steady decline). This drove me absolutely nuts trying different supplements, adjusting sleep hygiene, literally anything that might help. I even went to the doctor and got referred to a sleep clinic that hooked me up to a bunch of gear then told me I have no issues. After reading Dr Walkers “Why We Sleep” he put my concerns to rest in that these devices are not yet accurate in determining ones sleep stages. The frustrating point is that Oura really caused a lot of anxiety and concern around my lack of REM. My Fitbit charge 3 gives consistently more accurate readings of sleep stages based on how I feel in the mornings when not relying on these gadgets to tell me how rested I am. I initially raved about the oura ring but now give friends an honest review and typically don’t recommend..Bifff111Version: 2.7.2

Terrible “upgrade” & customer serviceAt first I was in love with the ring. I upgraded to the new version and it’s full of bugs. No response from customer service. I had cancelled my Whoop order but will be returning this and switching to the Whoop band..Am-007Version: 4.0.4

Faulty ProductI started having battery and syncing issues due to a faulty manufactured product and Oura will do nothing about it! I literally have to coinflip on whether or not my sleep gets tracked, its so frustrating!! This is seriously the worst customer service I've had for the amount of money I've paid for this product. I do not recommend this to anyone..Fan#122036Version: 5.2.0

Nonexistent customer service….and faulty product!Numerous issues with the ring and app. Emails sent to customer support result in an auto generated reply of “we are overwhelmed by customer service requests and will responds as soon as we can”. At the date of writing this review ,it’s been three weeks since I sent the last request in. Hearing of returned rings not issuing refunds. Ours does not allow feedback or commenting on their social media sites. I’d highly recommend not buying one if you’re considering it..RythmjunkyVersion: 4.0.5

Ring won’t connectMy ring won’t connect to my new phone. There is absolutely no explanation or message for troubleshooting. It only says ‘try again later’. SMH..NfkfgkgghfhbnkVersion: 4.0.5

Oura can’t fix basic syncing issuesOura has a known syncing problem with Apple Watch workouts where calories burned are missed calculated, or not taken into account at all in the app. It renders the rest of the Oura app completely useless, as the other scores are all thrown off by the incorrect activity score. This bug makes the Oura ring a really expensive piece of useless plastic..Arsenal10aVersion: 4.0.3

Cannot connect to my ringVery bad connection, I cannot connect to my ring.Camp UserVersion: 4.0.3

App has removed featuresRecent update to the app has removed features that were included when I purchased the ring. Guided meditations that were included at purchase have been removed and placed behind a subscription paywall. This was not advertised at purchase and is shady to say the least. I have been an avid user of my Oura, but I don’t plan to upgrade to Gen 3 based on their bad business practices..Veritae7Version: 4.0.0

Heading in the wrong direction…Promising company that has seemingly fallen off a cliff after raising seed money. No support from in the app, or outside of it. Seems to be chasing money now rather than building a community / good product anymore. Sad to see this happen to Oura who was one of the good ones before their botched launch of the Gen 3..Dan's App ReviewVersion: 4.0.0

Latest version lost my sleep dataI just downloaded the latest version and noticed all my sleep and heart rate data before May has disappeared! Pls fix ASAP..NLA72Version: 3.9.1

No support. No ring.Spent over 4OO$ CAD . Waited 3 weeks. No ring. Sent multiple letters for support and to assist with tracking. No response. Absolutely horrendous support and can’t rate the ring cause I never got it. Would not recommend..JucashanVersion: 3.7.0

The product is good but I wouldn’t recommend itBecause it’s a one-time purchase, the company doesn’t seem motivated to help if something goes wrong as they already have your money. I learned this yesterday when my charger broke. I’d recommend going with a different product with adequate customer service and support..ChexchetlerVersion: 3.6.1

Can’t really tell if you are asleep.My results frequently show times I was awake in the early portion of the night when I have no recollection of being awake. In the later portion of sleep closer to morning I will wake up multiple times, have multiple recollections of seeing the clock recall the times and even have spoken with my bed partner and it thinks I’m asleep. It is good at showing the effect of alcohol on resting heart rate..AlwaysblearningVersion: 3.4.1

Don’t waste your money. Battery died in less than a yearSupport is doing nothing and doesn’t care. Complete waste of money. Don’t buy this product..SadSadNotGoodVersion: 3.0.0

New app ui sucksHarder to access information. New vitals and health tabs are useless.Sscudd604Version: 6.0.6

Half step UI update?I really REALLY hope this is some sort of half step towards a better UI. If not, the new UI is a disaster, valuable data berried, pointless out of context info taking up prime real estate. Definitely makes me tempted to try one of the competitors, the old UI was one of the only reasons OURA was still considered the leader… that definitely changed with this hot garbage..123tfhdfjhrVersion: 6.0.5

New updateI HATE the new UI. It’s terrible. Add an option to turn it back..SczxottsVersion: 6.0.4

Bugs in new updateThe new update is not tracking my sleep..Ovulating kweenVersion: 6.0.2

The worst updateWhy for the live of god you’d hide things I want to see the first when using device like Oura and add a stupid home screen that doesn’t provide any relevant information? I wonder if you did ANY customer research?! Who needs absolute numbers if you need to monitor your data in dynamic with graphs?! Seriously, Oura, I’ve been advocating for you for the past two years but it is the worst UI update. Your product & UX/UI team MAJORLY screwed up..Alex3718Version: 6.0.0

Useless without a subI used the ring with the free trial subscription and it’s great. After that, it is completely useless. The free data they show gives you absolutely no information. I am sure they are making a lot of money selling your data to big companies, but Oura won’t show your own data to you!.Mjs_112Version: 6.0.0

Not worthYou pay hundreds of dollars and then are forced to pay even more on the long run. They made the free version so utterly useless it’s criminal..Juden111Version: 5.3.5

Gen3 forfait mensuelApplicable pour la bague génération 3 ! Le forfait mensuel devient obligatoire pour que la bague soit utile et plaisante. Sans forfait vous avez avez trois chiffre sans aucune description ni signification aucun détail sommeil ni statistique activité. Seulement méditation que YouTube peut remplacer. En somme, elle devient inutile sans forfait mensuel … À ce point optez pour une Apple Watch, application cellulaire ou autre. Les disponibilités de base ne sont pas généreuse, mise à jour svp.MmmteoVersion: 5.3.2

Circles feature sucksVery upset at how bad the “Circles” feature is for comparing your data to friends’ data. This could be improved so easily with better UI - just show the data in a standard bar graph!.Filip-zemunVersion: 5.2.10

Account was successfully created with a membership plan, then error on Unable to verify account.Just got the ring and went on the app to set up, followed the prompt and created the account with membership plan. And was told to return to the Oura App to personalize. After pressing continue on the app, it said “We were unable to verify your account. Please complete the instructions in the Account Setup email. If you didn't receive this email, check your spam folder or resend below.” so I went on resend the email and did the process again, same thing happened. Them I chose continue, I went back to the original screen. I repeated this process 3 times and it is frustrating. So I went on to contact for support. There is no phone number to call, there is a bot to create a ticket for me and told to be expected a reply within 48 hours. Not a great way to start..DynamicshelterVersion: 5.2.2

ExpensiveExpensive! And try to become a member in fact that option should be app activated. Payed membership this is causing a low sleeping score..VipperofvipVersion: 5.2.0

Constant Issues UpdatingApp updating freezes every single time and leaves an open notification on my phone. This is the only app that does this..JS778iaiahVersion: 5.1.3

Need a subscription for any dataIt’s unfortunate that a subscription is required for any useful data. The only time I see a score is if I wear it while sleeping. Which is of no use. After my free one year ended, I’ve tried to come back for a month to try new features. I really hoped they could give at least half of the data for free because this ring just sits in a charger now. I’m very disappointed spending money on this. We have too many subscriptions these days and now with pricing fees going up, another reason to not use this too..Serpico007Version: 5.0.3

Barely functions for period trackingNot user friendly and difficult to make any changes. When you do figure out how delete period starts, they don’t even work…..FineTimesVersion: 4.11.0

Terrible supportI’ve been having issues with my ring connecting to my phone, especially anytime there is an update. I try a bunch of things every morning but it doesn’t seem to work for 2-3 weeks. Anytime I try to get support, they send me the same automated message of things to try, that don’t work. When I reply saying that it still doesn’t work, they tell me that on their end my ring seems fine. I’ve had days or night of no data even though I wear my ring (and I obsess about making sure the sensors are in the right spot). Again, the support just says that my ring is fine. I’ve asked for a replacement because I know people who’s rings work well but they just make it seem like I am the problem. If you get a ring and it works, it’s a decent product but if you get a lemon, don’t expect any help or valid support. I’m disappointed and would recommend an other company that cares about their customers..RoverrrrrrrrrrgrrrrrrVersion: 4.10.4

Disappointed. No useful sleep data.It is sad to see how Oura first changes you the full price for the ring, which is over 350USD including customs fees and then give you little to none sleep metric in the app unless you pay monthly subscription. Not even basic sleep metrics. I understand the desire to monetize some enhanced data analysis, but oura gives you no useful data at all for these 350$.. Disappointing..AlexDraganVersion: 4.10.2

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