Fetch: America’s Rewards App Customer Service

Fetch: America’s Rewards App Positive Reviews

Trying My PatienceThis app should be simple, but it has some major issues. The scanning program lacks "intelligence" and misinterprets words to the point I think I am reading a lost language. There is no way to verify accuracy BEFORE the scanned receipt is submitted creating the cumbersome task of addressing items "not accepted" days after the submission. There is nothing like saving a bunch of packaging with barcodes for days after the product has been used to be on the safe side of being able to adequately challenge Fetch Rewards "denials". Today, I had a receipt denied because I had reached the maximum of 7 receipts in 14 days without having any reason to know that is FR policy. Where is it written? Why??? Some people shop often because they cannot store a lot at one time. I would think the food manufacturers would love people shopping for their brands several days a week. There is no clear way to know which inventory within a given brand is acceptable before purchase. I have somehow managed to accumulate 3,000+ points pretty fast, but I spent a ridiculous amount of time to earn points equal to $3. I chalked up the low earnings vs time spent to improving my learning curve. Would someone please explain how point distribution is determined. Does it vary by brand, price, item or according to whether or not the planets are in proper alignment. I am trying to be patient because I WANT to like this app..BjbJAXVersion: 1.9.0

I don’t know why you wouldn’t use it.I love your app. I buy both brand name and store brand products. Sometimes I like the feel or smell of a brand better, sometimes I like the value of the the generic brand. I have run across running out of submissions because I have more than 14. It’s a bit worse lately because now you accept fast food and restaurant receipts. I just leave them until the end because they are only 5 points. I do tell people to look over your points because sometimes you don’t get them like you should. Walmart is notorious for giving things odd abbreviations or hard to see receipts. Gatorade always gets points but they call it GZ 32 sometimes. (Gatorade Zero 32ounce). So I just fix it. So be sure you look and get all of your points. Fetch even lets you scan the product if that’s easier for you to show what you really bought. Thank you so much for your APP. It helps my budget go further when I get money back for buying what I was going to buy anyway. Sometimes I do make a choice between 2 items because one gets points. But usually I just do my shopping and scan my receipts. Oh, the best time to scan your receipts is just after you put them in the car and before you leave the parking lot. I put a little notch on one corner so I know I’ve scanned it. That way it’s done but if I need to return something that doesn’t fit, etc, I still have an intact receipt..B. laninfaVersion: 2.39.1

False Advertisement of pointsFetch doesn’t give you the points they advertise on the discover page if you have a long grocery receipt. I even add extra photos with close ups of the items that I should be getting extra points for, yet I still only get the initial 25 points. General Mills, Natures Own, Nature Valley, and the brand that makes the bagels, I can’t think of their name right now, all give you extra points when you purchase their products, But that’s only if you purchase them one at a time, otherwise you’re issued the standard 25 points. Yes I know I have three days to correct the receipt, but I shouldn’t have to when I’ve already given you extra photos that allow you to clearly see my purchases, not to mention the process is long and drawn out. I once submitted a corrected receipt for 12 items which I should’ve received extra points for and I never heard anything about that receipt again. I don’t have time to sit around calling and emailing customer service for something that shouldn’t even be an issue. I loved Fetch a year ago, but that’s because I didn’t realize I wasn’t actually receiving my points. Also, the cash card reward is false advertisement as well. They do not allow you to turn it into cash by adding it to your cash app or paypal. You just have to use it as a gift card. So why are they called cash cards:-/ I give three stars instead of just the one star that they’ve earned from me, because I’m a nice person..Taraleigh24112Version: 3.9.0

Limited SubmissionsOverall I’ve had no issues with this app! It’s simple to get around, but I do have one chief complaint! This app has a weekly limit of scans to submit for rewards. The limit is 14 that’s average out to two shopping trips daily per 7 days. I don’t think that there should even be a limit on the number of times to submit a receipt for rewards. I don’t even get the same items each shopping trip. I take care of a mind failing paraplegic who tends to forget more than she remembers. So sometimes I’m sent to the store two or more times daily. Or we shop at two different stores daily. When we shop there may be two separate orders to pay for in one trip per store. So in one week I may be sent to the store 16 times. Today is a prime example I shopped at Kroger then she remembered she wanted cash back, round two at Kroger was like this, because atm was down I had to buy something else. Then we get home and she needs something from Walmart. Oh then after I get her to bed she asked did ya get this or that. I reply it was not on the list so yep I was sent back for round two at Walmart. So see four separate shopping trips in one day is the norm for me and because each item is different there should not be a limit on anyone’s submission for rewards. Other than this app is wonderful, but ya only get 4 stars because ya limit my shopping trips..Angelscry2oVersion: 1.9.0

Fetch could be batter IMOThe app is a great idea but the unrelenting request to know where i am at all times is a weakness by your management to take someone who claims to be an expert in their field and probably have convinced Fetch leaders that just have to have my location. And THEY want, not need my precise location. Not even in the same county unless in the case that i am redeeming a prize. Then a well guarded share of my personal position at all times isn’t even this apps motive i’d bet, but DYOR Fetch team. You don’t have be their victim in turn making your users highly venerable to who ever wants to stalk us if they have half the information you’ve provided to the dozens of companies(?). In the conglomerate of which Fetch has become. I’m starting to think fetch isn’t preforming up to standard. So you’ve started a game room to keep the people that believe in you still satiated and somewhat medicated on hopes they’ve traded their internet behaviors for a few measly more Fetch points. Just a distraction that leads me to my last point which is if i may lay the final blow now: no new features and the loss of points if you do partake in helping your business, - we get them torn from us. Revoked if we don’t comply and get busy by making Fetch look like its an app worth getting. And it is, if you don’t mind naked as your privacy. Just a preview. -tal.Disgaea bearVersion: 3.49.0

Don’t play the gamesI will give fetch three stars as they have been great with the awards that I have received on my receipts and even playing the games. However, I will never play another game please if you download this do not play any games I got cheated out of 13,000 points. I played a game all the way to the end and they gave me points but they won’t give me that last points that I’m owed and when I get a hold of customer service, they said we’ve already given you the points for it and I’ve shown him pictures and showed him how you know I have not received and I just got some guy from Mexico that I don’t know that just tells me that I’ve already got my point. Download some more game and playing there’s no way I’ve got a hold on here before customer service received on other things that I feel where I didn’t get points and sometimes they pointed out to me where I didn’t complete all that I needed to for the points and I understood completely went back over and thought yeah I see that. I just can’t get them to understand so great for receipts just not those games I’ve gotten other ones I’ve completed that they’ve given me all the points, but I’ll never try it again. hopefully you can understand what I’m saying as I’ve been pretty upset about this and I tend to go on, but when you worked as hard as I did to complete this game, it’s hard not to be disappointed when you don’t get the points you know that you earned..Lin mcdVersion: 3.53.0

Customer service is questionableSo I recently just downloaded this app! I absolutely love this app because of how easy it is to get points when shopping and then getting gift cards. Recently I went shopping at Walgreens and I had no idea that they sent receipts via email so I tried to use the receipt scanner in the app to detect the email but it didn’t. I took screenshots and sent them to my husbands phone so that I could try to scan them and get the points! Well it thought I bought something completely different so I went to correct the items with the item barcode and sent it. Well it didn’t work so I contacted customer support and sent proof of everything for them to tell me that I was basically lying and so I looked to make sure that it was a store that they accepted and it was so I sent that and even verified my email and that everything is linked and I would even send proof from my bank statement that I did shop at Walgreens! I’ve already referred 5 people to this app and if I don’t get help I’m just going to tell them to delete the app and not even bother with it and I won’t recommend it to anyone. If it was only worth 25 points I wouldn’t care but the 2 items I bought are worth 2,000 each! All the other stores were out of the body wash so I went to Walgreens. This app needs to do better with detecting email receipts or get rid of that option all together because I’ve seen other people having issues with the same thing!.Morg94Version: 2.70.1

Keeps My Family on Budget!The app is a great resource for setting a budget for the week, month etc. and then following it or knowing what you have or haven’t spent! Love that there are numerous products that you are made aware that are available for points. One if my favorite features are the Rewards...I have a few retailers that I frequent often and I can use my points. In addition, you can scan receipts from some restaurants, fast foods stores and even my dry cleaners store receipts are approved! So I wasn’t sure what was approved or allowed, although I suppose you could contact Fetch & they would advise you! I enjoy the surprise... My only misgiving at this point since the app was updated and changed a bit several months ago, is once your taking photos of your receipts the app just goes blank and this occurs often! Unfortunately you have to reshot the receipt and start over which is very frustrating..... Positive: I know what I spend, keeping to my Budget Negative: Screen goes Black or completely blank while taking photos of receipt As of today, I have been contacted regarding the issues I explained that I have experienced recently, to my surprise:)) I have been given instructions to assist in resolving these issues, I’ll try them and offer my opinion once they have been tried and hopefully resolved..Dugger14Version: 3.15.0

Can’t winWhen I first got the app, I was scanning lots of my receipts, but then it told me that I had reached my limit of receipts, and I couldn’t scan anymore for a certain amount of time. Pausing my scanning made me completely forget all about the app and then I wasn’t really using it. Then, I got an alert saying that my rewards were all going to expire if I didn’t scan any receipts because I hadn’t used it for a while. It’s like they were just trying to keep me from earning any points by using the app. I feel like if you are getting a receipt scanning app that you should be able to scan as many receipts as you have or want to. They barely give you any points for the receipts as is, so making you take a break or having it where you can’t scan for a long period because you’ve reached your limit seems a little ridiculous to me. It’s not even like I sops ton or anything. I just tend to shop all at once when I get my paychecks. So I have a bunch of receipts all at one time. If I don’t scan them all in right whenever I do my shopping then they’re going to expire because they also don’t take any receipts that are older than 14 days. It’s really hard to earn any points or to save them up with the way the app is designed. I feel like this app is bait and switch. They make it seem like you can get prizes and have a benefit from scanning in your receipts, but then they do everything they can to steal them all from you..Ty@jackVersion: 3.65.0

I love everything about this app, except one major thing!This would be an Amazing app for saving $ & getting some back for what you’re going to spend in the first place. If it wasn’t for them or punishing or limiting the points, that people like myself that are overachievers and trying to get the maximum amount of points possible, can get! I’ve realized that once you get up to about 10,000 points every receipt you scan seems like you only get 25 points so basically once you get to 10,000 and above you’re not gonna get any points for anything. Also, I referred 2 people and got my 2000 bonus points for each. So I referred another friend and mind you it’s not easy, talking someone in to download an app and putting all their information in just because you tell them to! When I did they cut me down to 100 points for my referral which screwed me & the person I referred. I’m referring people to the app and getting them to sign up. The least you could do is give me my bonus points. Actually, my bonus points should go up as a referral more people because I’m getting more people on the app. This really ticks me off but other than that that’s great. Oh, and I put in 5000 points worth of entries to win an I phone (over a month scanning everyday to get that) which was a lot of entry’s and didn’t hear see anything so how do we even know that these giveaways are even real and not just design to take our points back away??.FASTGuns05Version: 2.92.0

It’s worth itI shop a lot and I mean more then 20 receipts in less than five days not including what is online my kids benefit from the app because my son that’s 15 will scan all my receipts and he collects all the points and they get themselves Xbox cash and Microsoft so they can buy things they like on there games they play so for me it’s a win because I hear less of mom can I use your debit card and more if they want every receipt even the gas station my son loves to scan them and see how many points we get we are down to 11, now but we had over 43, a few weeks ago they build up fast you just have to be on top of doing your part an also when you book a room online are airline it counts as well. So I would say yes to this app I been using it since it first game out an i tell everybody about it. Even when they ask do you want your receipt? I say yes an tell them about fetch even out of town trips I scan my receipts I think it’s a good thing an for people with no kinds you can get gift cards for so many things. And it has offers you just have to pay attention one day I bought just best foods Mayo and got 1000 points so yes I’m very happy with this app. It’s every day stuff we buy and do it not going to kill you to scan your receipt you will be loving the after math trust me..MarieFurio12Version: 3.15.0

I need helpHi can u help me idk if it’s my iPad or the app so basically I download the app so I could get free gift cards and when I download it I did the sign up but I deleted it bc I thought it was fake but then later on months I saw some tiktoks about fetch rewards how you can get free gift card for robux so I tryed to download it again and it worked but when I clicked the sign up button it says email already exists on devic something like that and I tryed to log in but I forgot my password so ya but I download it on my moms phone then I did the sign up thing and I put the same email and it said email exists so then I I refreshed it the I was in the log in or sign it thing sign so I tried to do it didn’t work but then an like weeks later I tryed again didn’t work btw I was on my moms phone anyways today I tryed apple log in and I put the email and and I clicked forgot password and it said put email in so I did and I got a notification to make a new password and I did and I got in! And I decided to log in my iPad and it worked but it said it need to be updated btw the update was ios 14 but it said download old version so I clicked update but it didn’t work and I clicked it again again again didn’t work BTW MY IPAD IS A MINI IPAD 2 PLEASE LET ME KNOW IF ITS MY IPAD IS OLD AND THATS WHY IT ISNT WORK or anything else ✌🏼✌🏼✌🏼🤓 PLS HELP.Sk7llcyberVersion: 2.73.1

Great app; some enhancements could make it even betterOverall, I feel this is a great app. It is extremely easy to use and the reward options are great. However, I find myself forgetting to add receipts. With a few enhancements, I think this app could be even better: - Link accounts within a household; my husband and I generally shop for our household, rather than as individuals. It would be nice if we had the option to scan receipts for our household and share Rewards points. - More customized Offers: this could be accomplished by either predicting Offers that may appeal most based on prior purchases, or by allowing the user to provide feedback on Offers, such: as a rating scale, like/dislike option, ability to favorite or hide Offers, or a survey to let users describe the kinds of Offers they want to see or do not want to see. - Allow users to grant permission to proactively get eReceipts/Amazon receipts. I am able to do this with other apps, and like that I don’t have to manually prompt the app to get this information. Would love if Fetch automatically grabbed this, and then notified me and advised that I earned points based on my recent purchases. - Give users the ability to provide suggestions for enhancements outside of rating the app :).FeliciaD06Version: 2.54.0

Took 30,000 points away from meI am leaving a 3 star review because I still use this app for earning gift cards, however recently when I went to redeem a gift card that I was planning to buy people Christmas presents with on Black Friday, fetch declined my gift card and took away over 30,000 points for apparently breaking the rules which I didn’t. Even if I did they let the points go through which should be on them. They took away my points and declined my gift card so now it completely ruined my black Friday because I had no money. When I questioned fetch customer service about this they insisted that I broke the rules and said once we take away points there is no way to give them back, which is a complete lie because they are always doing giveaways giving people points. Another time recently my mother redeemed points for a gift card on her account and they did the same thing. They took away half her points and declined her gift card. I am very upset that I had this experience but I will continue to use the app because the free gift cards always helps out being that I am broke and never have any money. I also am disappointed that they took away the wheel and replaced it with fetch play. I am not a gamer and don't spend large amounts of time on my phone. The wheel was convenient and much easier. I also got more points using the wheel..I AM ADDICTED TO FUNKOVersion: 3.78.0

RemovedThey took over 40,000 of my rewards away saying that I had done something wrong. The only thing that happened was I ordered some Yankee candles. I got 3000 points each one and two of them were totally shattered. Walmart refused to take them back they just gave a refund and I wish I should have 6000 points taken off. I have not made it to the Walmart supercenter in Ormond Beach Florida to purchase the two that I want that were destroyed so that’s all I should have taken off of my thing is 6000 until I can get out there being 71 years old is kind of hard, but I will go out and purchase them. they accuse me of snapping Walmart receipts I’m 71 years old. You know I don’t have time to do that. Send my children to the store to shop for me when they bring me back the receipt. Sometimes I wait days to put them in and they’re always going to pick me up a can of this six pack of that or something like that but I’ve been accused falsely by them just so they don’t have to pay out so you need not to bother with them and I know somebody else I’ve come in contact since this this says the same thing they’re trying to keep her something so they don’t have to pay out so you need to quit using them just like my granddaughter did.Char7179Version: 3.29.1

Points missingDoes anyone know how or when it changed that your daily running total does not “ continue “ to add and show increasing amounts? Customer service is telling me it never did. October 1 started new.. I had a few random receipts.. and a 500 point daily bonus .. a few more and today I received 1000 for some sort of promotion I completely at Dollar General on maybe Mars General Mills products.. so I should have about 1700 or so.. I have 1233 ish.. I have went around and around and around. They like I said are telling me it never was added to what you were “ running” for the month and then the next receipt, the next, the next and so on. I’m not stupid. I know it always was. If you have a certain number, scan it’s added. Perhaps that day you are lucky and get 75 extra points on the daily amount, that then adds and brings your running total up. It always, always has. My points went somewhere. Even if you only take the 500 I received a few days ago and add the 1000 I received today… that’s at least 1500 not including all of the other receipts. I don’t want to look like a crazy person .. but it kind of is pretty clear something is missing. Rant. Does or has anyone else had this happen? Thanks.Scanner 🤗Version: 3.17.0

Bonus points mostly a 5I do really like this app but it has some drawbacks. Yes bonus points are generally only a 5. Usually a disappointment. When you see the wheel spin, it will show all these possible points all the way up to I believe 10k or 100k. I wonder if anyone ever got that. But all these years I’ve never gotten more than a couple of 250 points. Don’t get me wrong, 250 points are great, but way to far and few between those 5 bonus points. I do enjoy seeing those cute little animated guys do there funny routine which does change seasonally. Pretty cool! But, yes here comes the but, l’m not a fan of the 14 day limit to scan receipts. And I haven’t referred anyone to this app ever since they lowered the referral points. Originally it was 2k to receive and to give to whoever you referred, which is sometimes difficult to convince someone to download an app in which they have to frequently use. The 2k was a nice start to refer and to get as new user! But last month it was 750 points and this month 1k to the person referring and the person receiving is only getting 500 points. Very disappointing! Why in the world did you lower the points instead of raising them? If you kept it to 2k or even higher, it would be better incentives and much more likely get more referrals from new customers!.CarminNoochVersion: 3.18.0

Email receipt issuesI will keep this short and simple! I wanted other users who experience this problem to know they are not alone. I have had this app for a while now. I actually do love the app, however, the inability for this app to pick up email receipts is ridiculous! The first time this happened I reached out to customer service and didn’t receive any real assistance. The solution was turn your phone off and back on and try again….Then when that didn’t work I was told to delete the app and redownload it. That also did not work! I was then told log out of fetch, delete it again, and turn off my phone…. This again did not work! I decided to let it go, but continue using the app and trying to use the feature anyway and maybe it would pick up and maybe not. Eventually it did begin picking up my receipts again, magically and with no explanation. Then it stopped again. I tried the steps I had previously been given, this time it did work! My issue is that this continues to be an issue. Here I sit again with fetch logged out and deleted, phone restarted, about to download it YET AGAIN. This is a good app, you can build points, but this feature never working…. The one feature that actually sold me on fetch because of the pandemic and the online shopping…. This is gonna lose me in the end. Please fix it!.FaithfulFetcherVersion: 2.62.0

Horrible!This review is my opinion, and my experience. This company is so corrupt! We’ve had multiple problems. My friend let me have her receipt one day to upload to Fetch but did not want the last four #’s of her credit card to show so I crossed out the last four numbers to respect her privacy. When I uploaded it to Fetch, it took it just fine. Once I had enough points, I went to cash out and they deleted all of my points because they said I “altered a receipt”. Why did they accept that receipt at all if it had problems? I can’t even call anybody to ask them about it ahead of time or else I never would have uploaded it. They screw you right before you cash out!! if I can give anyone any advice, don’t hold onto your points, cash out as soon as possible because they will ban you for anything because they don’t want to pay out. My son also advertised his fetch account on TikTok and instructed people how to become a member. Fetch even endorsed his video! But his account got banned. How do you ban account that fetch endorses??? My advice,— don’t waste your time with this madness. All customer support is through email and they never provide proof but just a robotic automated response back!!! Use any other app: Ibotta, Upside, Rakitin..Jenny9125Version: 2.89.0

Great app-with suggestionsI’ve been a fetch member for a few years now and it’s been a great app thus far. In comparison to other similar apps, I feel that Fetch offers a great value of points with receipts. As a single person household, I’ve found other apps to be way more difficult to build enough points to redeem any rewards. With fetch, you can get gift cards for as low as 3,500 points. My one big suggestion that I would love to see implemented in the Fetch app is to offer special rewards for vegetarian and vegan brands. I would love to see Fetch partner with brands such as MorningStar, Daiya, SweetEarth, Amy’s, Alpha Foods, to name a few. Or even to offer special bonuses when you purchase a plant-based version of something that typically is not (hidden valley ranch vs HVR plant-based). I believe this could encourage more people to try these brands or to try a plant-based version of something they normally wouldn’t. These foods are often times a great deal more expensive than your typical dairy or meat containing foods as well (Daiya non-dairy Pizza [~$9] vs any Red Baron pizza [$4-5], for example). So, perhaps knowing that they can receive redemption rewards points in exchange for paying the extra cost for specialty items could take a little bit of the sting off the wallets..MomoAsteriskVersion: 2.57.0

So handy & rewardingSo I initially downloaded Fetch to help someone get the bonus points offered for refer a friend and hadn’t considered it to be an app I’d really have a use for .. boy was I wrong.. they gave me points for joining as well as to my friend so I started looking at what it was all about and was I surprised… first off, it’s not one of those shady apps that promises money back if you buy from a short list of products or clip digital coupons or jump through any numbers of hoops and still never get the “money” .. you simply take a picture or upload a digital receipts and their top notch app takes care of the rest .. here’s the kicker .. if you’re like me and have needed to start tracking your spending for sometime and just constantly forget to take or hold on to receipts to do that .. this app will help .. it makes remembering to get receipts and scan/save them a habit (not a hassle) but it’s fun and they reward you doing it … check it out and you will see … you won’t get rich but you get rewarded, they get market information on market trends and such (without invading your privacy) and the App makes it all so easy .. it’s a win/win/win … Thanks Fetch .. you are doing a great job and you’re doing it the RIGHT way.. keep up the good work..Mightydr74Version: 2.48.1

Good App but flawsGood App to save up for gift cards and use wherever you want but the app only allows you to scan 35 receipts in seven days then it cuts you off for a number of days. If you scan again after the days are up or before seven more days you are only allowed to scan five receipts and then you are cut off again. Mind you that you have to scan your saved receipts within a certain time frame or you won’t be able to use them anymore. You shouldn’t be cut off at a certain amount if they don't advertise that in their description. I guess that’s how they keep from loosing too much money though, gotta have restrictions somewhere. So I lose all my receipts that are saved for extra points just because I scanned too many at one time. I won’t have time to scan as I go so I save them all up everyday and when I think about it and have time I scan them. Needs a little tweaking. Also the recent new update has the camera function not working as it should on my phone. I have to keep taking the same pictures over and over sometimes before it will go through. All in all a good app to have extra money to spend or gift cards just for saving a receipt and easy to use..ShoporDropVersion: 3.10.0

Yes but no when it works and adds correctlyIt’s a good app easy to use but this one thing is what I don’t like now through end of the month offering extra points on restaurants well it doesn’t always register or correctly add the points I’ve submitted several restaurant receipts and it’s up to the generator whether or not it counts it. When restaurants are clearly in the name of the place it should be adding but nope I’ve been scammed on so many points this way I can submit 2 similar receipts sometimes it adds the points correctly sometimes it doesn’t kinda bummed other than that it a good app easy to use variety of options for rewards only other thing I have to say is it’s very picky what e receipts it accepts I’ve had several in my email and again it picks and chooses what it selects or uses. I’ve tried leaving them in my inbox vs deleting doesn’t matter again up to the system generator or whatever it is. Also shouldn’t limit receipts but that’s just personal preference because some days I don’t put them in right away I’ll do it all at once or sometimes I add them right away. But I always get the limit reached and sometimes you get close to a date for the receipt to expire and you can’t always scan in time I do wish that even if a receipt is expired it should still scan it because I love this app for saving my receipts..Bigbird1984Version: 2.55.0

Love FETCH appI’ve had my Fetch account for a few years. Uncomplicated like lots of other apps offering rewards for spending. Over the past year, they have raised amounts of points to get the same reward amount.. which isn’t cool but everything has skyrocketed. And it’s better than no reward at all! I’m no big item spender, and 2 in my household but In the 2 years or so, I’ve had a few hundred dollars in rewards! And I seldom go out for a steak or a nice meal, that I don’t pay for all or part of the cost with my Fetch rewards. Fetch is easy to use. Simply scan your receipt & get instant points if you scan your receipt within the 14 day window. Lowest reward per receipt is 25 points, but sometimes loads more. & they never expire. So when your low on access to cash, the credit card rewards come in handy to still go out in style to your favorite places to eat or shop. & it’s all perks.. free money. Sans who can’t use that? They offer a huge variety of places to spend your rewards. From my favorite Steakhouse to my favorite shopping spots. Also I don’t know how long they’ll offer it, but at this time you can even play your favorite games to win rewards = gift cards. Can’t go wrong with the Fetch app!.KayBrittonVersion: 3.57.0

Great appI love this app as being a single mother this app allows me to get a gift card from (so many different stores) in which case I can get for a birthday or groceries and even treat my self!!! Well sounded good saying it lol! But not only that it keeps track of my receipts as long as I scan them most of the time I remember! But it’s helped let me know what I spent and where and also If I misplaced the paper one it’s always here for me in case of a return. It’s also a fun app as I’ll some times let them build up in my purse then scan them all at once I enjoy it! The only thing I do not like is the 14 days only I think it should be at least 30 days as I have missed out on points as I said I let them build up to scan I know my own fault but I’m always on the move working two jobs being a nurse and doing home health care then taking care of my children! I can no longer stand over a surgery table so I enjoy helping the elderly so then can live in there home and enjoy life So they don’t go into nursing home! And I get to shop and scan there receipts too as long as they don’t have the app which most are not tech savvy!! But thank you Fetch because every little bit helps us single MOMs!!!!!!! Xoxoxo Destiny.DestinyKal7715Version: 3.9.0

BEWARE THIS COMPANY IS A SCAMBEWARE!!!!!!! This company is a scam they show you offers and when you actually use the app for what it is intended for they deactivate your account so you can not redeem the points. They will not even provide you any explanation just a vague reason and tell you their decision is final. ***RESPONSE TO THEIR REPLY*** They accuse people of violating their terms because they do not want to pay out the money due to you. They accused me of violating their terms but after multiple emails can not tell me what exactly I did or provide me any sort of evidence. I even sent them a breakdown of my points with my receipt pictures asking them where I did something wrong all they could tell me was their decision was final, they swindled me put over over $50. If you question what I am saying look them up on BBB they have an F rating and about 31 complaints similar to mine, where they deactivate accounts so they don’t have to pay them out. I now know how they earn their profit as a company, stealing from their app users. I have had to report them to the brands they show on their app as well as the BBB, FTC and a few other sites. I am just hoping that they will be held accountable for their scamming business practices and taking advantage of people to earn a profit..Whitwhit760Version: 2.35.0

App refuses to recognize receipts in my email anymore*Edit: I received a response from the developers and they gave me a link to help correct my problem and I am delighted to update that my recent emailed receipts are now being recognized again!! Thank you Fetch rewards🤗I am revising my original feedback and stars to Five, because I am so happy it’s working again with their troubleshooting fix! Once upon a time Fetch used to recognize my receipts in email and award points for online purchases. It has been months since it has acknowledged my emailed grocery receipts for online purchases (and other online purchases). I have tried to make sure the access info (email / password) are up to date, but beyond that, I just don’t want to spend time emailing tech support. Technology makes me tired! lol. Anywho, if there’s a bug that’s not reading email receipts, maybe that can be in the next update! I order groceries through the grocery app very consistently, so I always have receipts in my emails, and often I choose products that help increase points, but if the app no longer reads these receipts, I’m def less inclined to choose the brands that offer higher points rewards. Just my 2 cents! :).AmShazamVersion: 3.21.0

GoodI like the app it works really well easy to scan very easy and usable for really people of all ages. However, my one and only distaste for this app is that you don’t get a ton of money on your receipts. for example, for a single receipt, no matter what you will earn 25 points and if you have items on your receipt that qualify for different points, you’ll get higher. For example, if you go to your local grocery store and you get popcorn, Dawn dish soap, and ti you will say get example 100 points instead of 25. I do like this a lot except for the fact that it takes you forever to qualify for enough money by using your points. For example, 5000 points is only three dollars and it takes you forever to even get to 5000 points while on the other hand to just simply get $25 worth you have to get 28,000 points. like I said though, I would recommend this because it’s easy to use it’s fine very creative and thorough. I love that they do different giveaways that you can enter your points for sweepstakes, but my only dislike for it is the Points system. And I do get it it’s a business so it’s gonna take a while to rack up the points because I don’t wanna just give away money but it doesn’t make it a little challenging for the person..MhrhhdydbdtsguasjhycgfvVersion: 3.27.0

Pretty good but one problemI downloaded this app recently and quickly through referrals and scanning receipts I was able to get to about 25,000 points which worth a $25 gift card. The app is great and easy to use but I have had one issue with it. Twice now I have referred someone to join the app through my link sent to them to receive bonus points to me and the friend I sent it to, and I know they signed up through my link but I wasn’t rewarded with my points for getting them to sign up and scan a receipt. This has happened during bonus periods where instead of the normal 2,000 point bonus for referring someone it is 4,000 points. It’s really disappointing because I know I should have 8,000 more points but when I first contacted them through the app they said they couldn’t do anything about it, and then after it happened the second time through another person I tried asking if there is a time limit that someone has to sign up using the link I sent but it wouldn’t let me send my question in the section where it said contact us. Overall it’s a great app to get some gift cards, but I really wish I could have gotten those 8,000 points because I know for a fact that 2 people signed up through my link but it doesn’t even show up on the list of people I referred.JT3193Version: 2.35.0

Reward PointsI am giving them a 1 star rating because they are constantly finding a loophole to where I do not get the reward points. I do a lot of online ordering for groceries and Safeway does not give you a cash register receipt for online delivery orders they only give you a printout of what was ordered. So that day I was not given my 1,700 points. Yesterday I picked up my prescription for my tests strips which should have given me 2,500 points and again they did not give my points saying they do not except my prescription receipt because it needs again a cash register receipt. I gave them a copy of my RX receipt that said the amount of what my insurance pays and a copy of the cash register receipt that said RX $0.00 which I pay nothing because the insurance paid it. I have called the store asking for a cash register receipt instead of a print out and they said this is their procedure. I can not do anything about how a store does their online delivery order receipts or my pharmacy receipts for my prescriptions. I am disabled and depend on online home deliveries. I feel they are happy to give you the 25 points but when it comes to the larger reward points they always find a loophole! Suzie b.SuziebakeryVersion: 2.98.0

GREAT APP! But I have one complaint.This is a wonderful app! It was slow earning points when I first got it because I didn’t know the ropes of it, but I quickly started getting points through friends who didn’t want their receipts. Even despite the scan limit, I get plenty of points. I’ve finally made it to 20,000+ points! I got so excited when I saw that because now I can get a good gift card for myself. Here’s my complaint. I went to scan a receipt over a week ago now. I had been logged out. Normally that isn’t a problem; log back in and you’re good. Not the case. I am having a persistent notification after clicking my method of login which claims there was a problem, but that there is also no further information on the matter. It is very frustrating knowing that I could have gotten that gift card by now, when I can’t even log in at this point. I’ve downloaded another similar money back app, but it’s just not the same. I want my Fetch Rewards app back! I have recently had issues logging into other apps that typically keep me logged in, so it could be my phone. But I’m really hoping it’s just all these apps coincidentally not working for me all at once..JessicatheimpressicaVersion: 2.40.1

The best and easiest app I have ever usedI absolutely love the fetch rewards app! This app gives you points towards gift cards, etc. just for buying things that you normally would buy anyway, who ever heard of such a thing? It’s better than any credit card that I’ve had that gives you cashback on things you buy, it’s a simple to use just snap a picture of your receipt click submit and get your points not to mention the extra points you can earn for buying certain products that a lot of them I buy all the time anyway. The developers of this app are absolute geniuses! I tell everybody I know about this app and how simple it is to use in the benefits that you get from it. Thank you so much for making my life easier with this app it gives me something to look forward to every time I go to the store or shop online, you have one very very satisfied user here and I will continue to spread the word about this app, I will always use this app every time I shop anywhere. The benefits are great it’s like getting rewarded for doing in buying things that you do on a daily basis. Thank you very much federal awards, sincerely a lifelong that’s rewards app user. Henry Barnett.Htrain1972Version: 2.62.0

Great Opportunity, Frustrating Point RetentionThis app is great if you use it constantly. Points build up and result in actual, cash rewards through gift cards. It’s no scam, though point building slows significantly after the first couple of weeks of promotional point offers. My main gripe is that I lost all of my points as if I were penalized for not uploading receipts for a few months. I am very tired of financial institutions penalizing me due to how I use the money I allow them to use. While Fetch is not a financial institution, they are collecting and disbursing my purchase data. For that reason alone, the rewards they offer in the form of redeemable points should never expire. I spent that money and made a permanent transacting record that I shared with them. I expect something in return for revealing my shopping habits and my spending amounts. I expect that reward to be available to me without an expiration date, especially an expiration date of only a few months. I am pretty sure I uploaded a receipt in January this year. It’s only April and that record is gone and the points I was given with it. The app is not a scam, per say, but the expiration dates seem unnecessary at best, disingenuous at worst. Can’t say I’ll continue using the app if it is requiring of my constant attention like this..ArmhansonVersion: 2.94.0

Cannot Connect AOL email account. Also affects Yahoo email.Around Christmas I discovered Fetch stopped scanning my AOL email account. I followed the instructions to reconnect without success. This includes: -logging out of the Fetch app -clearing Safari cookies and website data -deleting the app, then downloading it from the App Store and installing it -rebooting the phone after each above step Logging in and trying to connect to my AOL account always fails with the error “AOL eReceipt” connection is unavailable. “ During this process I found that the same problem occurs with trying to connect a Yahoo email account. However there doesn’t appear to be a problem connecting Outlook and Gmail accounts. I reported the issue to Fetch support, including the above steps and a screenshot of the error message. Their first response was to follow the trouble-shooting steps in their support page. This was later followed by a second message that they were aware of the issue and were working on it. I waited to hear from them about their progress and a fix. After 2 days Fetch support sent a message that “they hadn’t heard from me in a while so the issue must be resolved”. I immediately replied that it was not. A week has passed by and I have not heard from them since. I am very disappointed..SnipieneVersion: 2.84.0

Super Super Easy!!! No gimmicks!I love this app!!! Seriously I don’t know why anyone wouldn’t use this app. They accept all grocery & convenient stores receipts! All you do is literally scan your receipts! You don’t have to go through to choose your products or specify which store, like Ibotta (which drives me nuts!), it does it all for you! Even if you have no products that redeem points, you still get at 25 point bonus, but that rarely happens because this app has products you actually buy!! They have joined with tons of ‘household name’ companies, not off the wall random companies & products that you’ve never heard of. I’m about to redeem my points for a $25 gift card! We all have to buy groceries, so why not earn money on things you already bought!? They even accept e-receipts if you order your groceries online. Only once have I had an item on a receipt not give me points when it should of, but they allow you to easily correct it and will give you your points instantly. (And To be fair the receipt labeled the item weird so it was understandable.) This is BY FAR the best grocery app out there, and I’ve tried quite a few. I’ve been telling everyone about it! Try it, you won’t be disappointed!!!.JaqueezieVersion: 2.23.0

Pretty good, although… (edited)The app is very good, very fast and you can scan as many tickets as you want which is a plus if you collect tickets somewhere and scan all of them at once at some point. I still haven’t been able to buy anything (I reached $10 gift card amount) because shipping is $9.95 in the stores that have $5 and $10 available so I can’t tell you if it actually works. The thing I hate a little about it though is that it only accepts receipts with the (month/day/year) format and not the (month day, year) format. It doesn’t matter that the receipt is in the 14 day range, it doesn’t read it. I wish they could fix this because I’ve had too many receipts thrown in the trash without scanning because of this. I really hope they fix it. Apart from that, the app in itself is very good. Edit: They fixed the date format and now it reads both! So I had to change from 4 to 5 stars! Plus I was able to test the app a lot of times and it definitely works. I was able to get some thing from TJ Maxx and the rest have been gift cards from different stores that I then used in their online website stores. Definitely worth it.Akam42Version: 3.41.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.44.0

Fetch: America’s Rewards App Negative Reviews

Update FailI have loved using Fetch Rewards for the last two years. I have been able to get rewards from my normal shopping activity. There are times when I am buying an item like soda and It isn’t brand specific, so I will choose one that offers bonuses (ex. buying Pepsi vs. coke). Getting gift cards on all my purchases has been great. However, the December 2021 app update added a feature that made me want to immediately delete the app forever. I am a private person and don’t share purchases or anything else personal with friends, family, and definitely not with strangers. The Social/Beta feature immediately showed what “friends “ my account was connected with from referrals. I could see all the activity these people had with Fetch. It also showed them everything I did, so that we could “compete”. One of these friends was a person I did not know at all (Wes). Now, my friends may have always been able to see my activity and I didn’t know it, but that is something I will never appreciate. After a long time researching I figured out how to disconnect friends from my account. This fixes future activity, but these people (remember Wes is a person I have never met), can still see previous activity. Also, if you invite others to join Fetch, they will be able to see your private information unless you manually disconnect them. Fetch, please remove this feature. I will not be sharing your app with friends as long as this feature is an automatic feature..KimberreaderVersion: 2.58.1

Shame on FetchI was looking through advertised points I could be awarded from purchasing certain items, so made a list and went and ordered numerous items from different stores. I’ve never had issues in the past, but this time after spending money on items that I normally wouldn’t purchase, I printed out my receipt, which was an emailed receipt from Kroger since it was a online delivery, and scanned in my receipt. It processed my receipt and only gave me some of the points I had earned. I should have had 5200 points. So I tried scanning my receipt again. The second time it gave me points for a couple of the items, but still not all of them. Tried scanning one more time and contacted them to tell them what happened. The next time I checked they had rejected all my receipts and took away all of my points and tried to offer me 100 points thinking that would console me. I am furious right now with Fetch because I have never had issues in the past scanning a receipt that I printed out and they are trying to tell me this does not fit their criteria. I wonder what’s changed over the past couple years that I’ve been submitting my Kroger receipts this way! especially when it initially did scan an award some of the points, just not all of them. And for them to go back after the fact and reject my receipts and take away the earned points that they had already given me, is in my opinion, poor poor business practice!.❤️LiamVersion: 3.59.0

App is badI don’t like how the app will sign you out and then all your points are gone and you have to start all over again. I had over 52,000 plus points and they are all gone now I have to start over again. I have a busy schedule I have custody of my grandchildren and they take up a lot of my time and by the time I get home from I’m tried . I get up at 4 am every morning and don’t get in bed until 12. I did like it but now it’s a waste of my time. And then things that you put up for us to buy to get points some of them I don’t even use . And sometimes you cheat because I had got items and never got points but I didn’t email because I feel sometimes I should be able to call. I miss the days where you could call people. When these computers crash and you guys don’t have a way of communicating it’s going to be a mess. I know one restaurant that still do credit cards like they use to where you put the card down and make a copy with it that’s old school.. I would also like to add that I rather talk to someone because you have some older people that use this and they don’t understand that if they have a problem you still have to email and that’s the problem all the companies are doing away with phone calls and going totally to email. I’m getting older and I don’t like email that much either because you always don’t get people from the USA and other people mis interpret what you are trying to email and then things get all messed up..Taken my pointsVersion: 3.42.0

Used to love itAt first, this was a great way for me to obtain gift cards for the kids and the grandkids for Christmas. They’ve changed it so much some of the things they want you to purchase to earn points are outlandishly expensive and it takes forever to earn points. So now they came up with this gameplay option. There’s a menu of games that you’re supposed to click on and install through the link. Yes, it opens up the App Store and you install it then start playing and you’re supposed to earn points. I’ve completed two milestones on two different games that I should’ve earned over 5000 points for completing. However, when you go back into the Fetch app there’s a menu option that shows you the list of games. Next to it there’s a my games option. When I click on it, it says I haven’t installed any games. So after doing some research, it says you have to allow app tracking in order for Fetch to track your progress. The only app that requested that was spider solitaire, yet it still doesn’t show in my games. I also installed Coin Master that one did not ask me to accept tracking and I completed two milestones on that game. Seems like a scam to me because I guarantee, that by installing the apps to play games, the developers are making money for each install. i’ve sent countless support tickets to Fetch and constantly get automated responses, but never a solution..Angel barnsVersion: 3.33.0

Used to love this app until nowI rarely leave reviews. However, to hopefully prevent my situation from happening to anyone else, I’m taking the time out to leave one. If I could give this app zero stars I would. Today I had 51,000 points I had been saving for some time. I went to redeem only $10 worth for papa johns and kept getting this error message. Finally I opened the app after force closing to find I only had 11,000 points left. I never confirmed redeeming my points. I immediately messaged customer service like the error message said to do to get a lady named Gabriel who I sent screenshots of the error message and I sent proof I don’t have a vpn downloaded so no way for one to be on. She told me sorry this can’t be reversed after arguing with me and trying to convince me it was my fault which no it was not. It was solely the responsibility and fault of the app. Gabriel didn’t respond after my last message showing proof of no VPN until I messaged support again. Then she responds to say she’s sorry this can’t be reversed and they forwarded this to the development team so it don’t happen to anyone else. That was 40,000 something points I just got ripped off for. Never did she try to make this right in any kind of way. So just a heads up be really Leary of this app because us people who utilize this app are not what matters to customer care. I’m done. I am not going to ever use this app again nor will anyone I know use it. Thanks a lot Gabrielle!!! 👏🏻👏🏻👏🏻👏🏻smh.Amy Michelle 33Version: 2.48.0

EReceipt Scanning IssuesScanning for eReceipts is great when it works. Over the last few updates I have had more and more issues with the feature stopping almost immediately after it starts scanning and it gives me a message saying no new receipts found even though I know there are several. Even if I unlink every store and my email and then link and scan each one by one, the app still isn’t finding eReceipts. Oh, and even though PerSmart is a supported eReciept, it has been MONTHS since the app recognized any of those receipts. I have contacted Customer Support multiple times about the issue and it’s never fixed. I have the troubleshooting steps down by heart I’ve gone through them so many times. I go through them each time and notify Customer Support of that immediately when I contact them about the receipt. I literally have to beg them each time to manually enter the receipts to receive my points. Because they take their sweet time entering the receipts I have lost out on bonus points even though I met the requirements at the actual time of purchase. They will not give you those bonus points if the offer has expired when they finally get around to uploading the receipt even though it was valid at the time of purchase. Very frustrating all around! It’s almost becoming more trouble than it’s worth. I’m ready to delete the app without even trying to redeem my points for a reward..Mccole79Version: 3.47.0

Scan Limit......pleaseI’m not trying to be bitter or a Karen. I recently downloaded this app a couple days ago and loved it! I thought this app was way better then all the other apps out there for “money back” by scanning your receipts. All the popular apps did nothing for me, THEY were scams. Download bates. When I came across this one I really enjoyed it, until it said I hit a scan limit. Really? The reason I enjoyed it was because you scan all your receipts and you earn points no matter what. You can earn points to earn prizes. As an everyday consumer I thought this was perfect. Until it said I couldn’t scan anymore receipts. Keep in mind, some of us have big families, some of us are forgetful and need to rush to the store to feed there families. Some of us can’t always keep track with every household product they have and don’t have. Some of us are laid off of work and want to get out and go somewhere once in awhile. What’s there to do? Well, America says we should eat out more, spend money, shop at all our available grocery markets and don’t forget to tip, tip, tip!!!!!!! Times like this, being an American is rough. If Fetch Rewards could take this in consideration that would be lovely. It’s not my fault I’m a disabled veteran, who’s forgetful and just trying to protect and take care of my family. I’m just doing my job. I’m not a criminal always reaching there “Scam limit” I mean “SCAN LIMIT” Thank you and have a nice day. 😃.Everie EchktzVersion: 2.37.0

Refused to Give PointsLast week (Oct 8th), I was inputting a receipt and noticed there was a new promo on my front page advertising 3000 points per referral. I clicked the banner and it said “Get 3000 Give 2000”, and saw that it didn’t expire until Oct 14th. I texted a friend the link via the Text button below the promo, and my friend accepted a few minutes later, uploaded their first receipt, and got just the new member points (1000). I waited a few days to see if the points would be added, and messaged support last night with exactly what I wrote above. They kept saying that it was out of the promo window, and I emailed them screenshots of their promo from the app showing the only limitation was that it expires on the 14th. (For the record, I never refer for friends to apps for bonuses, so I read the bonus points page three times before referring.). All they said was the receipt was uploaded out of the window (same day signup, same day shopping trip). I told them this is very shady business, and requested to delete my account this morning - they didn’t send confirmation it was deleted, I had to open the app to check. $10 every two years isn’t enough to keep me as a member after all this, I’ve been using this app since 2019, and it started going downhill when they got rid of the Daily Spin wheel…it’s just not worth having my data mined anymore for such a mere pittance and bait-and-switch tactics!.MelpommVersion: 3.68.0

Used to think it was great. Now, getting disgruntled with Fetch.I’ve used Fetch for about 5 years. I like that you can submit receipts from almost any store, restaurant, etc. However, the program might not be as awesome as it was. For example: 1.) I have studiously bought products, accumulated points, and redeemed points for gift cards. However, it takes more points to earn a gift card. That’s probably not Fetch’s fault with inflation. However, I’ve experienced LOTS of trouble using Fetch-earned gift cards. 2.) I’ve presented card after card and had difficulty. For example, not all McAlister’s accept Fetch-awarded gift cards apparently. That’s what I was told by the manager of my local McAllister’s Deli. Makes no sense to me and my friends. They said tell Fetch. And some of my Olive Garden cards say $0 balance when I try to use them —6 different reward cards—even though I haven’t been to Olive Garden and used them. I chatted with Fetch Customer Service about this. Customer Service said the cards are valid. Olive Garden says they will not go through their system. Let’s pretend I used one or even two and forgot to “mark as used.” I used all of them without remembering? Fat chance. In summary, I’m considering if should I keep using the Fetch app. The spouse says it’s not worth it. Quit using Fetch. I’m weighing my options. Right now I’m on the fence. Hope this review is helpful if you are considering whether to start using Fetch or not..Navigator TeacherVersion: 3.53.0

Broken app and customer service is a jokeGames keep disappearing out of my games and therefore no points get rewarded when I complete a task. The support I emailed was awful, didn’t fix anything, and didn’t give me the points they promised. There are major glitches and rules galore that make it near impossible to continue to use this app. I’ve been using it for several years now and at this point I’m so frustrated with their lack of care or responsibility. I really wish their customer service took better care of users facing major glitches but they’re lazy and won’t do anything to fix it and will barely award any points at all for their app crashes and glitches that prevent users from getting points. “Download a game and complete a task by (date) to receive 2,000 points” glitched out, removed a game from my account which can no longer be added or used for points. I reached out to customer service and they gave me 1000 points instead of the 2000 I thought I was getting, plus the several hundred extra from tasks I completed. A waste of time. I’m so beyond frustrated. Then they email back and say if it continues to happen email back. What will they do just give me petty amounts of points? The game I downloaded would’ve awarded me nearly 15,000 points but because of their app issues I got about 1,500 total and no way to get more. Thanks fetch for your awful customer service and lies!.WALKERBAITo3Version: 3.47.0

Bait and Switch GamesSeveral times now I have had offers to earn points after purchasing either a certain dollar amount or quantity of a specific product. Upon reaching the threshold or quantity and entering my last receipt, the offer suddenly disappears from my list and I never receive the 3,000 or 5,000 points, etc offered. This isn’t a case of the offer expiring I keep track and know I’ve had two weeks or a certain number of days left. Also the fact that you cannot register your email because it is not one if the two listed for e-receipts but constantly get offers for products you purchase online is beyond annoying! Stop offering what you can’t deliver and be honest. UODATE: - I did respond to your email on May 3 stating I’d be happy to discuss. I never heard back from anyone at Fetch - no surprise there. Since this time just got scammed again. Went to Sam’s Club yesterday but prior to going looked at what was on my Discover page. There was an offer to buy Cascade Platinum Plus Actionpacs Dishwasher Pacs. I bought these, meeting all the requirements but as soon as I went to scan my receipt poof the offer on the Discover page disappeared. Surprisingly the two SEPARATE offers for the Northern Toilet Paper I had as well were gone for the different kinds of Northern Toilet paper. One had been removed. I have the photo evidence so I’m not imagining this Bait and Switch that Fetch is pulling 😡.Morrise45Version: 3.47.0

Terrible companyBe careful! Once you start earning gift cards they will start declining and removing random numbers of points without valid information. I had over 44,000 points removed with false accusations of “scanning lottery tickets” which I don’t buy, as well as other random accusations. When I asked multiple times which receipts they found to be against the rules I received ZERO answers!!!!! Please do not purchase big point items and scan it because it seems like that is the only rule they don’t like…..or to pay out!!!!! Terrible customer service!!!! Fetch should be ashamed of themselves and any company sponsorship ship should know who they are dealing with. If you are advertising with fetch I will assume you are just as cricked as them. I guess I’ll just have to kiss my TWO $50 gift cards goodbye.******* update!!!! Fetch rewards continues to decline any reward!!!! I have bank statements, proof of receipts, as well as pictures of the products in my house. If this is happening to you, please reach out to the Better Business Bureau. This company is a bunch of frauds!!!!! Good luck Fetch rewards you’re gonna need it!!!!!**** new update fetch put back my points saying it was a mistake on their part, but when I went to redeem my reward they removed it again for reasons of breaking some rule! How can points out on by fetch be against a rule????? They must have the dumbest people in the world working for them!!!!!.Guess I earned too many pointsVersion: 3.63.1

Falsely accused of fraudI use this app solely for the Huggies rewards and I initially thought it was the greatest thing and had been recommending it to all my mom friends who use Huggies. I bought diapers and wipes yesterday and when I scanned my receipt I got an error message saying my receipt couldn’t be accepted because my account had been locked. I immediately contacted customer service and was told that my account had fraudulent activity including submitting false and altered receipts. I have never submitted false or altered receipts so I’m really confused and pretty annoyed. One receipt that was submitted was a reprinted receipt that the store gave me because the register did not print my receipt. I can’t control what the store gives me so why am I being punished for that? Additionally, after scanning a different receipt I noticed Fetch did not give me the correct amount of points. I had close to $100 in diapers and wipes and they gave me credit for $1 so I submitted a correction. Again, not sure how that’s my fault when Fetch didn’t read the receipt correctly?? I’m really disappointed that I’m being falsely accused of something I would never do and that my account was deactivated without any notice. I also find it rather convenient that I’m close to earning another Huggies reward and my account got deactivated. I’m seriously disappointed and will no longer recommend this app to my mom friends..Camcampoa28Version: 2.73.1

Disappointing customer serviceI frequently shop at stop and shop for my family’s groceries. With two young children, I often do an online order pickup, as well as shop in person. I recently do an online order, spending over $240, which contained MANY items that I specifically shopped for due to offers in the fetch ap. When ordering online, the store gives you a print out of your receipt (opposed to the “regular” register receipts), as well as an emailed e-receipt. I submitted my receipt, excited to rack up nearly 2,000 points, and it was rejected. When I contacted customer service, they continuously shuffled me around from agent to agent, all saying they will not accept the print out receipt. I sent them the duplicate e receipt I have, but they do not accept e receipts from stop and shop. Basically, I’m completely out of luck because I ordered online rather than shopped in person. As a stay at home mom, this option is not always possible, and I’m so disappointed that I was penalized for it. I use the ap to turn every day purchase into gift card that can benefit my family, or give myself a treat I typically wouldn’t be able to. It’s a shame that this issue could not be resolved in a respectful way, honoring my purchases. I will continue to post reviews, and well as encourage friends and family to reconsider using fetch, as they do not seem to value their users..BrandallsVersion: 3.49.0

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