Amazon Shopping Customer Service

Amazon Shopping Positive Reviews

Subscribe and Save is a rip-offThis review isn’t about the app. The app is fine with me. This is about Amazon’s subscribe and save. I had many items on it and realized the item was cheaper if I had ordered it myself. I contacted custom service and was told to wait until I receive the item before they would give me the cheaper price. I’m figuring when I did receive it, the cheaper price would be gone and they wouldn’t refund or they count on a customer forgetting to contact them. I canceled my five year prime membership along with canceling all subscribe and saves. Prime has gotten to be a joke, too. I loved the music. Now they want to you pay MORE to hear up-to-date good music by subscribing to their music service. The only reason I had prime was for the shipping and the music. Now we’re down to one and I’ve been finding better pricing on items I buy elsewhere. Prime is no longer worth it for me. So disappointed..Play6589Version: 13.13.0

Navigation changes every time, can’t order digital products, cart is deleted if card doesn’t workThis would be great if they didn’t keep moving things. For example, the subscription to reorder items every month keeps moving. Sometimes it’s in account and sometimes In the top menu sometimes under orders. Now I can’t find it at all. It’s ridiculous I have to go to my computer to change my subscription orders. Also, they don’t allow you to purchase digital products on a mobile device even if you directly use the web! I’m rarely on a computer anymore, and a lot of people don’t own a computer, so we can’t order prime movies, audible books or even Kindle books without a computer. I often forget that I was going to purchase something or I see it in a regular store before I get around to turning on the computer to do an order. I’m sure that’s cost them at least 500/yr just from lost sales to me. There are bound to be thousands of people like me. Even if there are only 1000 people like me, that’s a half million a year in lost sales. On top of that, when my credit card got hijacked and turned off, they deleted my order and didn’t even put the items back into the cart or into the Saved list or anything. I don’t remember what I ordered since it was a very large order. They need to put things back in the cart or into the Saved list when that happens so that people can easily repurchase them when they straighten out the problem with the credit card..MegaritzMomVersion: 17.18.0

Has frustrating UI issuesThe filter features and scroll action are frustrating and counter-intuitive in my opinion. The filters are tedious to update and utilize on a phone user interface (iPhone). Any time I want to apply filters, I have to tap > open drop down > select filter properties > tap "See ## Results". I'm not able to apply multiple filters without the entire page refreshing and taking me back to my dashboard. Some filter properties also can't be selected which makes searching for clothing and shoe items really difficult. I.e. I am trying to search for women's sneakers in size 9—the size 9 filter property is listed, but is gray'd out and can't be selected. It just makes searching for items in specific sizes and styles impossible. The app also has consistent issues with scrolling. Most of the time, I have to close and reopen the app a few times before I can actually scroll down a page without it bouncing back to the top automatically. I have no idea if the issues mentioned above stem from how Amazon's app and website function, or if it's an issue with my phone, but either way I usually end up feeling too frustrated to want to continue searching for things in-app..HfkxmbdhcjlrnrkfiucbdvdjclcbbVersion: 17.1.0

UI improvement needed on Prime WardrobeI’ve signed up for Personal Shopper and have yet to figure out how to actually locate the monthly picks from inside the app. This shouldn’t only be accessible through a text on my phone. I can’t get to my monthly picks on any device except my phone because I have zero clue where you bury this. Users should be able to open the prime wardrobe page and see a link right there to their personal shopper picks. I also sort of hate that the prime wardrobe and regular carts are totally separate. I find other stuff from my personal shopper’s picks that I decide I’d like to buy outright, not via prime wardrobe. I want to see those purchases on the same cart screen as my prime wardrobe purchases. Otherwise, as an RN working with covid patients, you’ve made staying home during the pandemic possible. Thank you for that. My rural area doesn’t have access to food shopping features that you’ve added more recently, but everything else has given me the ability to ensure my family has what they need without me potentially exposing people at the store. Thank you!!!.MeistOfMesVersion: 17.18.0

Ratings after items receivedThere needs to be a comment section after rating delivery service to add personal comments. Existing ratings are to general and needs to be individualize to each recipients experience. Giving the company insight on improvement.I recently had an item left at my side door as I specified luckily I noticed my delivery alert and retrieved my package, although I feel the service was good I believe the package should have been placed as close to the door or home as possible rather than further away to prevent possible theft..it was very similar to placing an item on the front stoop for any and everyone to see the goal to make it as inconspicuous as able.. not to place it in the middle of the walk way as to alert others. This may be something that’s already stressed,But again adding a comment section might improve deliveries ..Tee denVersion: 17.3.0

Be thankful for their kindnessThere are too many times where I’ve needed something I could not go out and just buy. I can say where something unexpected occurred that was more than I believed could happen for when God was with our family. Thank you for beyond meeting my expectations when I needed to have groceries in a hurry, rewards covered opportunities for helping my daughter, return item(s), new purchases for my daughter and I, or have gifts find the people that deserve goodness in their lives. Their company has morals behind the people that are in support when it comes to caring for assistance in my ability to be a single mother and keep going despite my inability to staying on track often. Thank you for investing in me, families that are in need and/or unable to go places due to unfortunate times of emotional rehabilitation to restore families to prosper..There should be more prayerVersion: 17.16.2

2 Day Shipping for Prime members is B.S.Let me first say that I have been a long time Prime member and like the convenience of the range of products available. I also loved the fact that 2 day shipping actually took 2 days. Recently, today in fact, I’m in the mountains on a camping trip. I ordered a camera to capture the memories from the trip. This order was on Wednesday and guaranteed by Friday and was to be delivered to the campground. It’s now Saturday and my package is set to arrive at the campground that I will be leaving on Sunday a day after I leave on Monday. What a hassle. I have to make arrangement s to have the packaged shipped to my house taking more time and money. This is not the first time for being burned on guaranteed 2 day shipping. Going to start using Walmart app as they actually have 2 day shipping at no additional price..Booner2222Version: 11.8.3

Absolutely Hate the New UI and Color CrimeI’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology. The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent more time figuring out the cluttered navigation than I did shopping - and I apologize, but I do not believe you could have found a more hideous chimera of accent colors if you applied two AI’s and a team of failed design school dropouts to the task. That sickly, washed-out mint green, tried to be aqua, and God I wish I were blue, is absolutely repugnant and nauseating to behold. Marketing FAIL! Please, for the sake of those of us with good color vision make it go away. I will have to use the mobile website until it is purged. If you just put it back the way it was, I’ll give it 5 stars out of mercy and never complain again..ThomasDavVersion: 15.9.0

Noticeable UI experience between iPad and iPhoneApologies if this sounds a bit odd but ... On my iPad units (iPad Pro 1st gen and iPad Air), all product items renders slower and specifically during item previewing, it is extremely sluggish upon selection etc. + if I view a few product videos, the top navigation frame often times will just disappear and I no longer can go back nor select anything to move forward (press the home button and swipe up to close the app). EFFECTIVELY, the user experience on the iPad has become quite poor and unreliable for quite some time (I finally got around to submitting a review to share it). INVERSELY, using the app on my iPhone 12, it works quite reliably well as expected. In fact, I often use my iPad to view some products ‘on the big gear screen’ as needed but end up using my iPhone to wrap up and make the purchases. Hopefully someone on the app dev side can look into this odd scenario. Thank you.CartKoiVersion: 17.6.0

Recent version has orientation bugsI’ve searched the webpage for a way to report a bug to no avail. I always keep my iPad in landscape mode. Recently upon opening it switches to portrait mode, sometimes cutting off the bottom half the screen as if it doesn’t exist. I have to tilt my iPad to portrait and then back to landscape which sometimes fixes it, most of the time the cutting of the screen gets worse or it ignores that I did anything and laughs in my face. I just tried to submit a review and noticed it also for some reason had zoomed in on the page a bit cutting off right side of the screen. I could see it if I pinched the view in, but I couldn’t scroll right or keep it zoomed out which made writing the review extremely difficult. As-is the app is nearly unusable for me and until its fixed I’ll be forced to use the web interface which isn’t quite as nice to use as the app..SmileafVersion: 17.17.0

My homepage icon bar with the home, profile and shopping cart icon as fallen and it can’t get upHELP! It’s driving me crazy. A few days ago my homepage icon bar with the home, profile and shopping cart icon as fallen to the bottom of my page and I cannot move it back to the top. I’ve reinstalled app, changed my password, google searched, called customer service and they told me to leave a review on the App Store and I will be contacted by the developer. It drives me crazy because I cannot see through the bar and it gets in the way of scrolling and viewing my page. In the last few days it’s changed back and forth at random. Every time I think it’s fixed, it’s not long before it changed again. I do nothing different, what gives? Most importantly, HELP!!!!.K @ NorCalVersion: 15.17.0

Best App Ever!Amazon’s App and Website is fantastic. But there app is wonderful. You can shop for anything at the top of your fingers. There app is easy to us and have great products and have a lot different items. It’s so easy to use and the app is well organized. You are able to track and see where your packages at without any hassle. And your packages come in time just like it will say when you order something. They nail it on delivery timing. I love this app and everyone I know loves it and I would recommend this and and having a prime member is great too but even without one you can still get whatever you are pretty much looking for. So I rate this app five stars. And my packages are on time and handled with care and the people you deliver are nice and respectful..Yumi103Version: 15.17.0

Saved For Later list scroll brokenSaved For Later list scroll broken. Inserts recommendations into the middle of my saved for later list, then pauses while it tries to load more of my list *above* the recommendations, while I am fighting to scroll down past the recommendations. This is causing the screen to freeze, duplicate and/or missing items, and the inability to scroll past the annoying recommendations. Also, putting recommendations in the Saved for Later list is a poor idea- I have many unrelated items in my list- yet the recommendations section automatically inserted into my list fills half my screen and relates to only one item in my list that maybe I have no intention of buying at the moment. Very annoying..Aardvark_boyVersion: 9.21.2

Would let my light bill be overdue before I got rid of my Prime membershipThey have the absolute best customer service of literally any company I have ever dealt with! No matter if a wrong or defective item was accidentally sent they take care of everything seamlessly! I just can’t say enough good about them! I order several times a week and I’m never disappointed with this app even when wrong items are sent they have the most courteous customer service team and being a prime member has so many perks! I get to read amazing books for free and so much more! Thank you for being my go to place for absolutely everything I need! Not only do they have everything I need but for great prices and the fastest delivery!!.AFleet9Version: 17.9.0

Problem with grocery pickupI’m sure in many cases it’s helpeful that the system automatically sends someone out with your groceries as soon as you roll into the parking lot, but if it does that automatically without you confirming that you’re there and ready to receive, that could mean a Whole Foods associate is out there looking for you for a hot minute. I arrived with the intention of running inside first to grab something that I couldn’t order through the site and then signaling my arrival (telling the app where I was parked) once I got back the car and moved into a curbside spot. But when I got back out there, someone had been waiting/looking for me with my order for several minutes, because the system automatically sent her out there as soon as I rolled into the parking lot..OldthinkerVersion: 17.8.0

All Hail The Kingdom of Glitch-y Wishlists!Edit: Alrighty, now that you are here, let’s begin... You do know how your app is neatly organized? And your delivery service is excellent? Well that all is true. But your wishlists are awful! I put an item(s) and it MULTIPLIED. [Stammering for comic effect-] W-w-w why would it multiply?????!!!! That is ridiculous! It’s not just with one wishlist, it happens on another wishlist too!!!! And that is not my only problem with the wishlists, I put comments, quantity, and priority, on items and I walk away for a couple of minutes ... COMPLETELY GONE!!!! Why is that??? So, I try to re-ad (if that’s a word.) and it says it is already on my wishlist. I admit, I’m a kid so I may be doing something wrong. But, if I’m not, you people have a bug in your system. Now, don’t get me wrong, I love your company, U are organized and helpful to the Human race. But pls, fix the list problem..Nicoley34Version: 15.19.0

The best App Store!Get this app now if you haven’t installed it. My dad works here and the place is completely amazing! Plus, it delivers your items you purchased mostly earlier then any online App Store. Other online app stores take about a week to deliver, and this app can come in a day or two. Please support this app! Again, your purchases come in not even a week (well maybe sometimes!) I totally love it. Plus, it gives you a notification when they delivered it. And for proof, they send a picture to make sure you can’t lie that you didn’t get your Item. I ordered a phone case and it came in two days. This App Store is totally amazing. Please get it! And people like to lie about it sometimes..Lilliana90Version: 17.16.2

Inaccurate delivery dateI’ve been using this app and company for years now and it’s been all good and well, but not without issues. My main issue is that when you go to purchase something, it gives you a delivery date window, which I use to see if it will be delivered on a day that I’m off of work. But once the order is processed, it ALWAYS gives a different delivery estimated window. I understand that estimations are estimations, but the fact that it’s always incorrect is quite frustrating, and I’d rather not have an initial estimation at all. I’d like to be home for the delivery, or at least be able to change my options if not. I go back to see if I can pick it up at a locker instead and it doesn’t even give me that option. It’s just disappointing. Otherwise, everything else works as intended..NatispaVersion: 17.13.0

Keeps loosing connection to the main serverI rarely take the time to write reviews but this is ridiculous and I’ve had enough. This used to be my favorite online shopping app and was even relaxing for me to browse with such and ease and intuitiveness but now? All I see is PUPPIES. Puppies everywhere saying “UH-OH, something went wrong in our end”, to the point of making the app utterly useless. It’s frustrating to say the least! You guys used to have an almost perfect 5 star rating, what’s going on? Keep your app working! Up to date and in constant connection with your main servers if you want to keep your customers and your sales. And btw, your iPad app is not working AT ALL. Completely crashed. Unacceptable!.AlexisMedVersion: 13.13.0

The shock collar is exactly what we neededI’m in the elderly age category and currently living in an apartment with my two canine companions. This environment is new to all of us. Star the younger “furbee” thinks she is responsible for clearing all comers barking her disapproval quite loudly. Since neighbors are unhappy with this greeting I’ve been at pains to inform her that I do not need this protection and she should stop the noise before we are evicted. The new shock collar replaces one that ceased to work after only a few months. I bought this collar because it is well sealed and waterproof. My dogs are small and close to the ground where water and rain collect. I’m especially grateful for the plug/seal where the recharge cord is inserted to recharge. Thanks from Star and Lily and Patt.SengaRayVersion: 17.8.0

What happened?This used to be a well designed app but it’s not so great anymore. I’m not gonna write a whole essay on what’s wrong with the app, but one of the most annoying changes is instead of infinite scrolling, they added pages. What idiot thought that was a good idea?! Please go back to infinite scrolling, or at least give us the option to have that instead of the pages. It’s also frustrating that if I add something to a list, then try t go back to shopping, the back button just goes thru all the previous pages instead of just taking me back to my search page. Why have the continue shopping button if I need to go thru all the previous pages to get to my search anyways? There’s more stuff wrong with the app, but like I said, I’m not here to write an essay..The briaVersion: 17.6.0

A Lot Has ChangedRecently the screen for the app wants to change into portrait mode instead of staying in landscape mode on my iPad. It used to work fine. Even if I don’t move the iPad, it’s still wants to go automatically to portrait mode. Another issue is they are starting to send things for Prime through the USPS. This is a problem because I have to drive to the post office 5 miles away from my house. I live in the country, so can’t have them delivered to my mailbox since it sits on a main road with no residence nearby. Why can’t they just leave things shipped by UPS or FedEx? I have to say that a lot of these issues started changing within the last couple of weeks. Why couldn’t they just leave a working app alone and just update the security if they need to?.SJS Review 2HelpVersion: 17.17.0

Great app for CanadiansFlawless app, works great w/ prime shipping is super fast plus you get to use prime video!.IEMNERDVersion: 9.17.0

What just happened?I love the amazon app. I use it to buy almost anything I want or need. I know that I can trust them with my information and bringing my packages on time. However in this new update something must have glitched. All of my information has been wiped. My order history (I have 4 orders on their way and now I’ve lost the ability to track them), Wish lists, and items in my cart that I’ve saved for later. That’s only what I’ve noticed, I bet my cards and shipping address is gone too. I bet amazon is trying to fix it but it’s still very inconvenient..Alo41xVersion: 9.17.0

Integrate Amazon Echo App into this appCan you please either integrate the ECHO app into this one or release the Amazon ECHO app in Canada... I have multiple Echos and can't update the app... You have it available in other countries I don't understand why we can't have it here....Grailx3Version: 9.17.0

Love AmazonI love everything about Amazon, you guys have amazing customer service, I was always able to resolve my issues….the only down side once I make a purchase I get a confirmation email and before the email would have a picture and description of what I bought which made it easier to Navigate if I needed a certain receipt but now it’s only order number and amount…so I have to go back and forth to the app to the email check the numbers…please bring back the receipt with a picture and description of what I buy!!!!.Danochka90Version: 17.13.0

Latest UpdateNot sure why the today’s deals option was removed I can’t find it anywhere and loved checking those multiple times a day. Please bring it back!! Other than that the latest app is better in a lot of ways.Lynx SpadeVersion: 15.7.0

AmazingBest online purchasing site out there! Prefer it over eBay and all other sites!.MessyMattVersion: 9.17.0

Please work on the DARK THEMEI love the app but I find it hard to shop and browse at night. I wish there is an option for dark theme like most of the apps have nowadays.NeedytechsavvyVersion: 17.10.0

Dark mode is missingApp is great but still dark mode is not available in the app..Fine & ExcellentVersion: 17.4.0

Keeps deleting booked pickup timesIt’s hard enough to get a pickup time at Walmart for my groceries, but now the app has simply deleted the pickup time I’ve booked. As a result we have not had groceries in 2 weeks. Stop wasting money with TV ads to tell everyone how you are caring for your customers and use the funds to fix your POS app..TonyRiverVersion: 15.8.0

Dark modePlease add dark mode my eyes hurt.Jt1233Version: 15.3.0

Fix the last app layoutThe new bar at the bottom just clutters the screen and is so annoying... please return the cart to the top section!.Iphone65555555Version: 15.3.0

Great appA dark mode would be greatly appreciated.KBrodeurVersion: 17.18.0

Latest version defect for display on iPad ProHi the latest version has broken the display rotation on the iPad Pro. The app now flips between landscape and portrait mode dependent on the selection at the bottom ribbon. A white box also appears taking up most of the screen . It is now unusable in the iPad Pro..Y10621Version: 17.17.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 17.19.0

Amazon Shopping Negative Reviews

Up grade destroyed itAfter the last several upgrades for the I-Pad version, no longer I-Pad friendly. App constantly rotates to a to line up with “phone” size and I-Pad has to be rotated back and forth constantly to realign back to horizontal format. This also occurs after each time you tap “back”, “return to search”. Then after returning back to previous search page you back at the first page and have to advance back to where you were. This “new” format and layout some times do not have a purchase button and only have a subscription button or neither. It’s to much like a phone app now. I’m sorry but i have a I-Pad, not a I-PHONE I do not want them stupid buttons on the bottom like an I-phone app. Also along the bottom of the window there is a black spot that appear when you first open the app and it also appear to be a notification window but blank. I have tried to tap on it, move it, open it, expand it, but nothing works, it just sits there covering half the screen. Also the right side of page is covered up or running off the edge. You can’t reduce size to make page fit, nor move it over to read it. I have deleted app and reinstalled to try and correct problems, and it may work fine or it may not. When it does load right, the next time I open it’s back to the “I-Phone” format..LordseariderVersion: 17.17.0

0 out of 5Im not allowed to leave a no star rating in the star rating, so let me explain. I made an account last year and ordered 3 things. 2 of them came late, although it wasn’t a big deal. The third thing wasn’t even what I ordered, but because I wasn’t charges extra I decided to just accept it as it was. Then when they gave me an option to send them my credit card information, I choose not to. Because of this, they suspended my account and held it for review, then refused to review it for several months leading me to make a new account, however if you do this you are breaching the terms of service. So now all accounts I make are suspended and the support team told me they refuse to accept money from me. My mistake was making a new account after they suspended my account, but they suspended my account for not giving them my credit card information, then refused to review the account for a year. No one works there to intentionally screw with customers, but their rules and how they treat them is certainly not professional. They informed me that the credit card linked to my previous account was deleted and therefore not linked to the previous accounts, but since it was used at all, they can’t accept it. Incompetent.Waifu dealerVersion: 15.21.4

Packaging is annoyingOh my gosh this is getting so frustrating. i order something over 2 weeks ago, ETA had been September 2nd. Doesn’t arrive and i’m told it’s running late. I get it, things happen. It tells me that my package will now arrive from the 5-7th. I wait patiently as it tells me that if it doesn’t arrive by the 7th then i can get a refund and cancel the order. The day comes and i’m now told I have to wait till that Friday (aka today) to be able to get a refund. Fridays here and guess what message I get? Yup, my package is now expected on the 15th. Still no option for a refund, and at this point i don’t even need the stuff I bought anymore (it was for a business) Total waste of time and just so frustrating, won’t let me speak to customer service either. Also, i don’t know what y’all did in the update but now I can only see 2 reviews out of however many there are, and of course it’s only the good reviews instead of the ones that actually say if anything is wrong. At first I thought it was just my phone, but my computer is the same thing. It’s not my wifi either, but please fix this because lately the app has been so frustrating..JCPennyyVersion: 17.17.0

So many bad changes/updatesBring back the drag and drop save/compare option. It made it easy to scroll through other items in your wishlist. Now we have the heart button to add an item to save an compare but we have to actually pull up the list to look at the items. Instead of having easy access. Make it easier for us to browse through the customer review pictures. When I click on a single picture and then go back to the full list of pictures it takes me all the way back to the top of the list instead of taking me back to where I was. Imagine looking at products that have over 100 pics and you have scrolled through 50, you enlarge a picture, and when you’re done looking you hit the back button and they take you back to #1. That’s annoying if you plan to look at more than one picture up close. Also, please allow us to scroll through items we’ve searched for without having to press “next page” every 2 minutes. We used to be able to just scroll unlimited products all on one page.CarterdlVersion: 13.19.0

Not very app like and not very browser like eitherThis so called app is confused when used on the Apple Mini. It acts a little like the app on my iPhone and yet I can’t share products like I can from my phone. It also acts like I’m using a browser by allowing me to “zoom in” to get a closer look at images as if I were on the browser. What I would like to see is the utilization of the browser like attributes and the app like attributes and make the tablet version better than the phone version, yet still have the conveniences of the phone app. I want to be able to immediately share something through text because I can text on my Apple Mini or my Apple iPad. I also like the full picture view better than magnifying a portion of an image. I find it more convenient using my computer’s browser because my finger is not in the way of images, only the tiny little cursor. My suggestion, make the Mini iPad version like the iPhone version because they are not that different since the iPad is a larger extension of the iPhone (app-wise) and not a PC..John0627Version: 17.11.0

IPad app buggy when using Magic Keyboard trackpadI primarily use my iPad with the Magic Keyboard. For about the last month I’ve noticed a bug where the pointer will skip to the empty portion of the tab bar to the left of the home tab every time the pointer enters the tab bar. It’s like the location of each item is being mapped to the blank area at the far left, but *only* when navigating with the trackpad. After it initially jumps left when entering the tab bar, I can click in the blank area and will be taken to the cart. If I carefully move the pointer in that blank space, I can find the corresponding spots to click into the other tabs. As soon as I approach the actual location of each item in the tab bar, however, the pointer jumps to the empty space in the far right. It’s impossible to hover the pointer over any of the the actual items in the bar so I have to use my finger on the screen instead. (Trying to use my finger in the blank area that responds to the pointer does nothing until I enter the expected boundary area for the home tab.).AvantidomaniVersion: 17.18.0

Was great until iOS 13Works fine on my iPhone (haven’t updated it yet), but when I try to post a question from my iPad, the button does nothing. And it’s super hard to find an item again unless you add it your cart or list, and then even if you don’t buy it, it will keep showing up in your recommendations for years to come (plus the listing can suddenly go from something normal to something you didn’t want to know about, and then THAT’s what’ll be recommended to you forever). There’s also no way to edit those recommendations, so you’ll always be bombarded with it Also there’s no way to report a sale of something that doesn’t belong to the seller (the most you can do is report them for incorrect product information, which they never read, or give them a bad review, which will be removed and might get you banned), so there are all these listings that say “handmade costume REAL PICTURE” and use stolen images of characters and custom items that the real owners have very clearly stated are not for sale..Luna SolterluVersion: 15.7.0

IPad version full of bugsI expect a better iPad version from the largest richest conglomerate company in the world. The iPad version hasn’t had an update released in a very long time, looks and functions different than iPhone version, looks and acts like it hasn’t been updated in 5 years. iPhone version looks and works much better and efficiently (except the lists section which is counter intuitive on iPhone version). iPad version has dozens of frustrating bugs - to look at a picture closer is hilarious, to scroll through search results defaults back to page 1 of your search each time which is scandalous, when you click on a product the page loads and expands for several seconds and takes a while for it to line up with other hyperlinks which is amateur. Who is in charge of Amazon’s app developing? They need to have the awareness of keeping all apps on Apple devices the same, update the versions at the same time with the same look, make sure the iPad version is up to date and working perfectly like the iPhone version does..NikkibanksVersion: 17.1.0

Ugh so badEver since the new interface it’s gone from bad to worse. The app is clunky and it freezes if I go back from an item page sometimes it resets me all the way back to page 1. Then I have to scroll down hit next and do that 5x to get back where I was. Sometimes images don’t load on the list pages. My WiFi is fine doesn’t happen anywhere else. They don’t make it any easier to shop with these issues. I hate how they list orders now. All out of order and everywhere. 1 of my orders just fell off the wagon no notifications on THAT 1 supposed to arrive yesterday it’s a few miles away and now suddenly it’s 2-4 days before delivery and that is not at the top of my order list - a missed delivery! No it’s down at the bottom just above delivered but below all upcoming deliveries. Unreal. This should be a priority because it was missed it’s close by and there’s a shipping issue delaying multiple days and no explanation. The new interface is not user friendly. Prior to most recent update notifications were at the top to click (the bell) it’s gone now..MissMel01Version: 15.21.2

Problems with latest versionAnother problem with latest version (sept 2021). Tried to look at subscribe and save order - just looped sending me back to shopping the subscribe and save items and only showed about 10% of available products. This app is useful only for checking on order status and not for shopping - too bad. Can’t place order. It just returns user to proceed to checkout - looping forever. When try to display orders it asks for the login again (even if I just logged in a minute ago). The login completes and then displays a pop up box saying there was a problem try again. You click ok and the app hangs saying loading information Minutes pass. When you get tired of waiting and go back to the item, again you get into the same loop. Sometimes you can get in on the 2nd or 3rd try, just did 8 try and still didn’t work. This app used to work fully and now my am pretty useless - Been a month since this version was released and no fix in sight..Jane7344Version: 17.16.2

Progressively worseMore and more it’s harder to find things I know are available due to the results bringing up all sorts of things that have nothing to do with my search. The filters consistently remove items which makes it harder to compare without going through tons of pages. So many items are listed multiple times with no difference in price, seller, item, or prime availability which only makes searching tedious. Lately when I search for something I’ve bought it’s no longer at the top of results but gets removed from my list which is inconvenient. Finally the new layout to me is objectively worse for functionality but was pushed through because it looks “nicer” to whoever developed it. It loads slower, less shows up on the screen due to everything being 50% larger for some reason, and has made it slower browsing. Now I’ll be less likely to use the app to buy things more spur of the moment and buy fewer more necessary items on desktop..ZachtheRedVersion: 15.16.0

Doesn’t work well on my iPadEdit: reviews started working well, but just today I can no longer use the app on my iPad 12.9” as the add to cart section is cut off from view! I think my husband will be happy I can’t purchase anything right now 😂. There is also a white bar across the bottom. Both portrait and landscape modes are broken. Very bad, I can’t be the only person impacted by this?? I don’t know what happened but it’s terrible on my iPad now. I noticed the change maybe a month or so ago. Tapping the reviews button doesn’t work. I have to scroll down to that section manually now. There’s always a section of the page that just shows loading..., loading... these behaviors are consistent. it’s behaving like a poorly designed website that’s not taking into account I’m using a tablet. How is this acceptable?? Was this even tested?? Edit: the top bar vanishes when I browse around sometimes when loading a video of the product and then go back, the top bar vanishes. Can’t believe this is still not fixed. 0 stars.Tea_berryVersion: 17.17.0

FrustratingI have been using this app for a couple of year now and everything was going fine until this year. I have tried to order twice and I haven’t received either or the packages. The first time I got a full refund but the second time they told me I got a refund and never actually gave me my money back. I tried telling customer service but I don’t think they believe me and i don’t know why. They told me I got my refund back but when you look at my gift card balance it’s 0. I haven’t ordered anything since I placed that order so I don’t know where the money went. I have been having such a hard time trying to communicate my problem to them but they just don’t seem to understand or want to believe me. I also tried sending them screenshots to show them I wasn’t lying but the email they gave me didn’t work. Then they said they would give me a $5 gifts card and I never got it either. This app has been frustrating me so much lately. I just want my packages..Gutierrez037Version: 15.15.0

Annoying.Hands down the most annoying thing about this app is trying to see reviews left on products. God forbid you try to open a photo to view a product and swipe through other photo reviews. That would be too simple. You have to open and close each picture to see them, even if they’re part of the same review. However, if you look at the view all feature, there’s suddenly no problem in swiping through photo reviews. Makes no sense. Also, can’t tell you how many times I’ve been scrolling quickly through products and accidentally swipe the screen and lose my place since I’m forced to move back a screen. The app is so sensitive that just a simple caress and I’m no longer reading product descriptions and I’m back at the home page. You would think that a company that makes billions of dollars almost every day can afford to pay to have better app integration and UI/UX, or, you know, pay their employees more..Come on amazonVersion: 15.20.0

HorribleThe app is horrible. Better to use the web site, but it has a lot of issues too. Tracking from the app isn’t accurate and it wont let you copy the tracking number to paste it into the carriers web site for tracking so you have to type it in manullay going back and forth between screens, or go to the web site and there you can copy and paste it. The search engine is getting more and more difficult to find what you are looking for. Type in one thing and you get 100 returns from products that have nothing to do with what you were searching for. Search for a product by a specific manufacturer and you might get it, 30-40 results down after they have tried to sell you 30-40 different things than what you were looking for. They really need to get a grip on this as if they don’t people will start looking elsewhere for products because this place is getting too difficult to find what your looking for..DwgvsVersion: 15.14.0

New UI is bloated and brokenThe new UI is terrible. Instead of tidy text menus I have to scroll through a whole page of visual lists with horizontally scrolling images . It takes so long to find anything now. It’s overwhelming and uses so much space that often the thing I’m looking for is beyond the bottom of the screen. Having a fixed menu on the bottom is just bad design. Less vertical space and not where people look for a menu. It also rotates to portrait orientation on every screen change. How did QA miss that? This app is nearly unusable on iPad now. If it’s the same bloated UI on the phone I feel sorry for phone users having to scroll endlessly to find what they’re looking for. The UX team needs to do more research before they roll out another frustrating redesign. Design should make life easier. If users have to put in more effort (more scrolling, more searching the screen, tapping through more options) then it’s bad design..WesteriVersion: 17.17.0

Latest version is extremely frustrating to useThe most recent upgrade makes shopping very frustrating two major reasons: 1 you have either hidden or removed easy access to the share option when viewing detailed information for a product, and 2 your search engine refuses to honor filtering requests that attempt to limit purchase options for a given product line. I often serve as a consultant for others asking for purchasing suggestions in my areas of expertise. This requires me to share the information with my clients. Your lack of a obvious share option forces me to use a web browser to get a link that can be easily share is a pain. Why are you afraid to allow an easily accessed share option on a product’s information page? When requesting option for a product type based upon brand, I DO NOT want to see products from other brands, I ONLY want to see options from the the brand selected in the filter. The filter was chosen for a reason, please honor it..KJS53Version: 17.4.0

Unreliable search results and product ratingsConsidering Amazon’s vast tech resources and net worth, this app is a huge disappointment. One of the biggest problems for me is the abuse of the review system. There are products with hundreds or thousands of five Star reviews which are obviously fake. If you look at the users review history you can see the user has posted the exact same review for different products. How does Amazon’s AI not catch this?? Another bug is sometimes there are several reviews for the wrong product mixed in with the product you are viewing, as if the product IDs got mixed up at some point. For example, a fish tank might have multiple reviews and photos for a travel pillow. Totally unrelated products got their reviews mixed together. This means the average star rating must be wrong. Overall, product star ratings are unreliable if these issues are not fixed. A few other annoyances of the app are: - They removed infinite scroll in search results. You are forced to click “Next”, and shown paid ads at the bottom of the search results. At least let us increase the number of results per page. - Filters functionality keeps changing. And there should be a way to set your own defaults for filtering and sorting. - The default sort order for Searches is to show “Featured” products first. I’m assuming this is so they can charge sellers to appear at the top of the list..CowtownGirl76Version: 15.13.0

App FlawsThe app is pretty decent. Some of the most frustrating things about it (especially being a customer from Guam) is I’m not given ANY shipping options. The only available option is “Standard shipping” (which costs more than half the order!). Then there’s the “in stock” misinformation — I ordered 3 different items which all indicated “in stock”. After a week with no shipping notification, I followed up and customer service informed me I’d receive an email when these items ship because they’re not in stock! This was horrible! I had to cancel those orders and place re-orders for these items Atleast twice after that incident of information not being updated or relayed to the customer. Lastly, I’m a prime member and every single order I’ve had to pay nearly half the cost of my order in shipping! Why bother offering prime if I’m still charged sooooo much in shipping?!.V.LarimerVersion: 15.16.0

Issues with latest updateSearch feature brings back incorrect results when Im logged in with my account. When I try to search for a particular item and I am logged in to my account the search results are way off the mark. If I log out and search again for the same item I get the correct items in the search as well as the correct prices. This is also happening in the iPad. If I want to see the correct results I have to go through suggested items or sponsored items or items that I have previously bought and then search from there without using the search bar so the results are accurate. If I do not do this and go directly to the search bar the results to come back are incorrect. To the extent where the names of the items are wrong and the prices are way higher than if I search the item through sponsored or related results..Kevin8226Version: 11.18.0

Floating navigation bar is ugly and less functionalI feel like every time they make a major update to this app, it’s a step backwards in terms of the user interface. The floating navigation bar at the bottom is annoying. It’s in the way of content and easy to accidentally hit while scrolling (not to mention it looks terrible). A previous update made it so that you have to set search filters ONE at a time. No quickly going down the list to tick off all requirements as you could in the past. That prior update also forces you to click the NEXT button constantly instead of being about to scroll through the results. I’ve been using this app for years, and for a while there it was nice to watch the gradual improvements. Now, I cringe when there’s an update, wondering what they will ruin next. Have the designers ever actually used this app?.Kms262Version: 15.9.0

No Option for Review Writing etcSorry, but for some reason now it’s impossible to find a way to leave comments or write reviews - which i’m pretty sure has changed. (this is on the ipad app, & ipad apps are notorious for issues since developers only seem to care about iphone apps) there is no place to “write a review” on the product page, & there’s no option to choose on your orders page(s) either. you can try to return something, look at order details, but there’s nothing to click on to leave a review. you can’t even leave a reviewer a comment. when you have a question, the button to post doesn’t even work. now i finally found where i can leave a review - way down at the bottom of the page (past the reviews, not at the top of the reviews where you would expect it). same issue with comment or question leaving..Nico1etVersion: 13.21.4

Worst app ever /scammersDON’T GET THIS APP This app is terrible and customer service is so bad it makes me want to scream I’ve been cheated every time I order from here they lie and say my orderes never processed and the money’s still in my account but when I show them proof it isn’t they try to justify everything and tell me I’m in the wrong when I’m not they don’t send out emails if there could be a problem and when they do it’s in the moment you complain like that’s gonna make everything ok when it’s not I’ve been cheated and lied to so many times if you get the app be careful I’ll trust AliExpress before I trust this app again hell I’ll try wish before I use the app again it’s a waste of time space and phone data I wouldn’t recommend getting this app even if your life depended on it when I say I’d rather be shot then to use this app again I mean that with every fiber of my being and every once in my spirit don’t get this app.Skinniminnie213Version: 15.8.2

Customer service is a jokeI had a package that says it was delivered in New Jersey. I live in Tennessee. Customer service is now in a text format, but the bubbles I am given for answers do not allow me to say this. The "customer service" bot only told me that the package was delivered. I know that you morons, that's why I contacted you!!!! Unfortunately your computer won't let me tell you that it was delivered TO THE WRONG STATE and address!!! I want a phone number where I can speak to a live human 24/7. Not a stupid bot. Since I could not get help from you, I had to contact Fed Ex. The tracking number was entered incorrectly. Someone on your end should have taken care of this for me, even with a 3rd party seller. Your customer service agent should have been able to call Fed Ex, but since I could not directly dial customer service, I had to handle this myself. Very dissatisfied!.Scottygrrl32Version: 17.11.0

Extremely frustrated with Prime WardrobeI use prime wardrobe’s personal shopper. My first order was fine, I chose 8 items, kept I think 2 or 3 of them, and as per the instruction, I put the remaining items back into the resealable bag, put on the new shipping label, and sent them. This was months ago. Just today, at 10:46 pm! I received two emails: first, saying that they hadn’t received the items in my return, and they would charge me $117 if they didn’t receive the items by today (8/17). The second email, which came at the same time as the first, said that they had charged me the money for the items. Zero chance for me to rectify the situation in between, and I’m charged for items I already sent back. Super frustrating. Would love to talk to someone about it, but finding the customer service link has been a nightmare, so I’m leaving a review here. Please refund me the money you charged for the items I didn’t keep..EveOs18Version: 17.15.0

2020 and no infinite scrollIt’s so annoying that in this day and age you guys don’t have the option of an infinite scroll. I feel like you did for a while and then you took it back. But, if you are going to take it back, at least give the customer an option of more than a handful of choices per page give us the option to have at least 100 per page. This is annoying especially for an app not to have options. People that live on the go, don’t want to have to click a next page button for every 15 items displayed. Also seems unfair for the vendors that there’s so few per page displayed. People get frustrated after clicking through I’m guessing a certain number of pages which leaves the rest of the items undiscovered. The funny thing is that your home page on the app has infinite scroll with all that random stuff that no one is interested in....😖.Maya6940Version: 15.9.0

What happend to the wish list?I really don’t like this new version. It wasn’t broke why fix it? What happened to the drag and drop for the wish list? It made it really easy to look through and go back without having leave the current page to go and select the wishlist. I was comparing paint colors and could see them right there side by side now no more. We’re currently building my son a playhouse and we’re also building a chicken coop. Having my wish lists available right there made the shopping easy. I also am not really happy with two columns. I never like that layout on any website or having to constantly click on next page instead of just scrolling on through. Not pleased with this update at all. At least provide the option of changing the type of layout and bring back the drag and drop wish list..PacificdreamerVersion: 15.4.0

It’s okI use the website but it said if I try the app I get 30$ split into two 15$ but only got one. Asked support but it would be to much effort for me to maybe get that 15$ it said I’d get they also tried to get my phone number after I said I didn’t want their help any more and that it was fine It seems it it try’s to trick you into subscribing by putting it on it automatically also it’s filter isn’t the best. Update: I bought something that’s over 200 and had to return it but for some reason they won’t pick it up. I’ve talked to customer service but they just say the same thing over and over and won’t fix it. They just say they will reschedule the pick up but that doesnt do much as they just don’t pick it up. Then I ask to extend the return date and they say they can then say the can’t. They barely understand English.Cool9955Version: 17.4.0

Useless release notes alwaysEvery update always has the most vague release notes ever (“bug fixes and improvements”). So you never know what you’re going to get when you update. I wish Apple would force devs to provide accurate, meaningful descriptions of their updates. I want to know what I am installing on my device and choose why I install it, not just blindly trust everything Amazon releases like a sheep..Some_Guy__Version: 13.4.0

Go back to the old way of loading!This new update is absolutely garbage. Having to click “Next Page” per every 10 items is ridiculous. Go back to the way it was before, please! Seriously hope this gets fixed. I’m avoiding even using the app now because of how irritating it is to search for things!.Kaylasharp_Version: 13.19.0

New UpdatePlease go back to the old look. This one is very hard to look at and navigate. Too bright for dark mode users..Sam00024Version: 15.2.4

Worst IT support, lock ur account for no reasonAmazon has got arrogant towards its customers. IT malfunction locked my account, called twice, still couldn’t solve and simply asked me to create a new one. Amazon should die. Go support some new platforms that still know how to respect their precious customers..MingchuedxxVersion: 13.21.4

This should be called Amazon ChinaMost of the vendors here seems to be from China? If you can’t block vendors from China from selling in Canada, can you at least give buyers a way to filter them out? This is so annoying.PissedOfMemberVersion: 15.8.0

Wow what happenedI loved amazon, and now all of a sudden the app doesn’t work for me. My wish list is gone off the bottom of the app, I wasn’t able to add stuff to my wish list and now I can! What is wrong with you people, why would you try to “improve” something that didn’t have much problems to begin with? Great job Amazon..Solid_Liquid_Gas SnakeVersion: 13.12.0

What happened?I liked the app, but today I am getting something completely different...I hate it, can’t find my orders or anything else from my phone. This just happened today. Bring back the one I had yesterday!.Val 800Version: 15.2.4

Update removes ability to add new item on wishlist by dragging itIt is convenient to drag and drop the wish list item. I hope they add it back.SealyxVersion: 13.12.0

Terrible new update! Sad...Amazon homepage is reduced to nothing except adverts for gift cards, kindle unlimited and some tv shows. You can’t find the deal of the day on the homepage anymore; recommend products are gone; basically if you’re looking for inspiration on what to buy, you can’t do that anymore since there’s literally nothing that they will show. Lost a customer Amazon....Paul113zVersion: 15.6.0

Ugly and buggyI really don’t like this new blue version of the app. Navigation isn’t intuitive anymore (where are my lists?), there are lots of visual bugs (gray horizontal lines when scrolling pages) and flotting menu wast screen space. Revert to the previous version, please!.45ZER0Version: 15.3.0

Terrible UpdateCan’t find “Today’s Deal, Lightening, Upcoming Deals” with the new app. Where is it hiding or is it no longer accessible on the app?.MmnbGhVersion: 15.7.0

Please fixThe app switches from landscape mode to portrait after signing in..:Gazoo:Version: 17.16.2

Update NeededApp has become extremely slow and freezes frequently. It is very frustrating..Kman1700Version: 17.13.0

AwfulThe new update won’t let me select other options! For example if I’m looking at a rug and the picture is white, it won’t let me select the black option. No matter what it is, clothes, games, pictures, anything I cannot select any other option than the one that is the preview!.Seleena1995Version: 17.4.0

No dark mode in 2021Enough said! Give us dark mode and let us shop from our beds while half asleep..Badakchand_rathoreVersion: 17.4.0

Hit or miss for sureI’m an amazon prime member, I’ve been using this site since November 2019 and I’m the beginning I was beyond impressed with this site, however since February of this year this site has repeatedly taken my money for orders placed that I’m still waiting for, making it a total of 3 orders. Apparently amazon has no problem doing business with companies who rip their loyal customers off bc I tried to contact the seller with no response several times, I went to amazon only to be told it wasn’t purchased from them so they can’t help, witch I’m sorry but how do you have the ability to sell the item through ur site but refuse to take responsibility when things go wrong, that’s just shady if you ask me, amazon sent me a link to request a refund witch I’d already been attempting so basically they did nothing but profit from a customer who already paid a monthly fee, again feels a bit off if you ask me, when your a multi million dollar company and helping a customer get $85 back is too much that’s just not cool, A little loyalty and assistance goes a long way that’s for sure. Stacey.Stacey ThibodeauVersion: 15.15.0

No dark modeWhy tho.DlafrancVersion: 15.12.4

New Updates = Better ?I miss the old version, now i don’t see prices of the items in list and have to go througt Shipping method to be told that this item is not available in canada? Why bother shopping for things not available and don’t show prices of items like it used to be! I rarely complain but... this updates isn’t friendly at all..Simply after allVersion: 15.7.0

Dark mode??Ça serait bien d’avoir le mode sombre! Votre application est très dur pour les yeux lorsqu’on magasine dans l’obscurité..SeaDoo666Version: 15.4.0

I really hate the new lookFrom the baby blue gradients to the floating tray at the bottom of the screen, this app screams “GO AWAY!” as soon as I open it. It just looks like a child’s gaming app instead of Amazon. So bad, I just deleted it. Would rather use my mobile web browser than use this app with this update..Sick of renamingVersion: 15.4.0

Why did you guys change itI dont like the new update.AkileshreddyVersion: 15.3.0

Floating menu hindering UXThe floating menu is a nice touch but at the same time it covers 20% of the app working area. This results in viewing restriction on the product landing page including product detail. Users need to constantly scroll to unearth what is below the floating menu. This also makes it difficult to perform screen grab on product images including details to share with friends and family in one go..*-RedWhitRose-*Version: 15.3.0

Cluttered screenAnother unnecessary update with annoying new graphics that overlay the screen that I am trying to read..Old and not so wiseVersion: 15.2.4

Never Delivers on Time!Paying for Prime membership is a huge waste of money as they NEVER deliver on time and when they mess up orders or shipment dates they like to tell the customer oh it’s your fault! Guaranteed deliver? Don’t believe their lies!! Save your money and don’t bother with the “Prime membership” scam artists!!.Wildhorses73Version: 13.21.4

Needs an updateWhat happened to the wishlist on the bottom & being able to tap and drag items to it?! And stop changing how search results are displayed! They’re either grid or list. Stop mixing them up, depending on some arbitrary nonsense..CenoTurkVersion: 13.12.0

SharingNo share button?.Candycrushplaya682Version: 15.16.0

This app sucksNew app sucks! Can’t find my previous orders,.Dylanlittle94Version: 15.2.4

Didn’t get my $5 for downloadingSaid I’d get $5 for downloading the amazon app. So I did. My $5 voucher never came. Very disappointed. Zero stars..MarkusdaVersion: 13.13.0

Sellers Beware!Amazon is a scammer. I am a seller at Amazon, and I found out that I can not find my store in Amazon web or app. I reported this, and they did not help. CS said “they can not do anything about it.”. In short, Amazon’s search algorithm has been intentionally programmed this way. You are paying subscription to sell at Amazon, and yet they are manipulating which Amazon store will show on search or not. Amazon just wants you to keep paying for advertisement. If someone is trying to find your store, but nothing show, how will a seller get profit? It is no wonder only Chinese sellers are showing mostly on searches. They also control which review will show or not. Now, it is clear to me why most Chinese sellers have great reviews. Do not trust Amazon’s search algorithm because it sucks and very unfair. If you are a new seller, and not Chinese or a big name store, find somewhere else to sell. I am not being a racist, actually, I felt I am the one being discriminated..Figureitout3456Version: 17.19.0

Application User interface GUI BUG…When this application is installed on a iPad Pro 12.9 (2018) the user interface is the iPad version. This is the intended behaviour. If I reboot my iPad and relaunch this application … the GUI reverts to the iPhone version ! This is not the intended behaviour. This has been verified with coworkers that also have iPads and we all have the same problem. To fix the problem, the application needs to be uninstalled and reinstalled. This is a temporary fix because when I reboot the iPad … the GUI reverts back again to the iPhone version..ToqQrrlVersion: 17.18.0

If it works, leave it alone!This app always worked so well on iPad until the latest update. Now it is not usable at all. Can only see half the screen and the right side is no longer visible which is where the price and add to cart button is, so you can’t buy anything. If something works well, just leave it alone!.EmverapVersion: 17.17.0

New updateThe new update for iPad is Total garbage for a tablet. Can’t even really use it because it is so bad. Will have to do my shopping somewhere else if this doesn’t get fixed soon..Shaunster7Version: 17.17.0

Latest updateSept 10 - your late update is so bad I don’t want to open it. Can’t the rotate the screen, about a quarter of it is cut off, the bottom third is a blank white screen and there is no way to contact Amazon - the thing’s a bloody mess — fix it!.Bingley padVersion: 17.17.0

Broken appThe recent update makes the app unusable on an iPad. The constant switching between landscape and portrait mode and half screens make the app useless..Mithu350Version: 17.17.0

Don’t like new updateThis update is a joke. Individuals who use a tablet see only half a screen.Customers and we are Customers ,need a app that is tablet and phone friendly. Seriously when I go the app now I don’t want to purchase anything would rather purchase from another online store like Walmart or just shop in person..Zzxxcc12#5&)=Version: 17.17.0

Bad iPad app updates latelyFirst there was the constant switching back to portrait view while it is in landscape position. The latest update now uses only half of the screen real estate and leaves the other half blank. Very annoying! Update: it is not just annoying. It is unusable. The right hand side of the page is now hidden. I cannot even assess the “Add to cart” button..IRankVersion: 17.17.0

Doesn’t work as of sept. 9As of September 9th and 10th the app doesn’t work at all. It is completely useless..Jet3032Version: 17.17.0

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