Amazon Shopping Customer Service

Amazon Shopping Positive Reviews

PurchasesI have to be honest I have found products that I absolutely love and purchase from the site that I found for a dollar and then there are other things that I absolutely love I’m a woman with severe epilepsy I have been buying the pants that are very stretchy and they have been perfect although I’ve been losing weight I’m going on trying to find the correct size Some pants that fit perfectly some happen to big I absolutely love a T-shirt that I got that has the American flag buying gifts for other people I did purchase a toy for my grandson unfortunately that will have to be saved for the new baby and I did wait saving up funding and I can’t wait to hear my grandsons giggle when they see the next toy that I bought it literally has a family swing your place in a tree and everybody can be together sounds silly but a child’s laugh is Like such a beautiful sound I just purchased headbands for our new baby granddaughter oils essential oils essential oil perfumes I absolutely love being able to give those for gifts for my daughter-in-law and for my daughter never mind myself but I wish they could look into companies that are selling products on here that you’re able to find in a dollar store.I love China rain the fact that I’ve spent a bit of money on it and then finding the exact same product upset me a great deal but I think that’s because I’m living on a disability and I literally make every penny count i’m extremely grateful except for that bottles of China rain that I have purchased now I have people looking all over the place I think we all would do that Hope everybody stays healthy👌.Judith ann JarvisVersion: 17.14.0

Orders list can no longer be trustedOrders list, no longer accurate in regard to returns and refunds. So many missing. Evidently there is no one at the helm Checking the functionality of the app’s or the website’s orders lists. Perhaps with all their money they should be hiring better developers for their app both online and iPhone. Get it together guys when I am relying on you and spending thousands of dollars a year (And sometimes thousands of dollars a month), I need to see the status of my returns and immediately on my orders list as they used to be up until a few months ago when the orders list seemed to fall apart, interestingly, right about the same time as your developers started moving the buttons around on the homepage again, and again, apparently trying to kill time and preserve their jobs when they should be looking at the functionality and the intuitive set up of your customers lifeline – – their “orders list.” I don’t know how much money you guys are making, but don’t make enough money not to NEED know IMMEDIATELY that you have received my return and that a refund is pending, or more importantly refund received. I had to call the company today.– – No longer an easy task – – just to find out if I had been refunded on a crushed vitamin bottle I was forced to seek a refund for, again on your call center, since there was no way, apparently any longer to do so on my orders list If I were in charge, I would put someone way more qualified into developing and watching over the functionality of Orders List. I realize that may mean that you have to spend more money on a developers salary, but that shouldn’t be a problem should it?.MuhlzeeVersion: 25.13.0

Weird bugOK, so for starters the app is great like I love it. It’s just one of the best apps that I’ve ever used although I am trying to log into another person’s account which is my grandma’s account because she is giving me the info and everything and she like you can do that and whenever I try to login, it keeps on telling me the same thing. Sorry some something’s going and try again later and I keep on doing it. I deleted the app and I reinstalled it and it’s just keeps on telling me the same thing over and over again. What I did was I even oh what’s it called? I what I did was I just like I did. I even hit creative account over and over again and I’m trying to figure it out and I don’t know what’s going on so if you can please fix this bug. Please just tell me like if something is going on because I really need to find out because I this just keeps on happening so yeah, but other than that, it is a very good app. I appreciate it very much and I hope that you have a good day Thank you..There is a weird bugVersion: 25.6.2

Chat AI is Aweful!This is my 4th time trying to write this review and getting kicked out in process. The app chat is AI based and only gives a handful of options to choose from. It will not let you write questions and responses to its questions. If you happen to word your request just right to where AI "offers” to have a rep call you, you have to provide your phone number in the non-encrypted chat. If you are able to get the rep via chat, you might get kicked out while you were trying to follow the reps instructions like I was. I could not find the chat to return & respond to my rep after trying the instructions, which ended up being very different from what I found to finally solve my order printing problem. I used to be able to print my order with a lot less steps in the app and I have to now. A few minutes later I found the chat option in my notifications, but it did not let me return to or see my rep chat. The app says they hold chats for 24 hours and this is a lie! This AI chat is a disservice and takes jobs away from real people. The app does not give an email or customer number to call, which companies used to do. This is a disservice. AI is unnecessarily complicating the help section and preventing companies from taking responsibility for helping their customers, especially when using AI "customer help". It took me in circles and could not answer the questions I needed help with..CautiousConsumersVersion: 27.5.0

Major Missing PieceThe messages came saying I could get virtually real-time info on when deliveries were coming, but only in the app. So I decided to try. BUT, there isn’t even a shortcut or option offered to view Orders. They bury you in ads for anything you have ever looked at in your life, but no way to view your Orders. That is one of the main things IMMEDIATELY available on the website, but you can’t get it without asking for it. It isn’t on any menu or on other icon offered. So, I’m not sure how you are supposed to get the real-time info on your deliveries, since your orders aren’t available easily in the app. I have yet to find anything the app does better than the website. They could EASILY fix this, but new sales is more important that customer satisfaction or delivering the support they said was available it seems. So I have downloaded an app I am not avoiding because it doesn’t offer what they advertised. Personally, I think customers should be able to create shortcuts for the features they want and add them to the app. Heaven help me if I want to find my Lists or look at my device settings associated with Kindle. Again, quick to find on the website, haven’t seen anything like that in the app. The app buries the things you may want, other than shopping for something new. To heck with getting info on what you have ordered. I will give them a little time to see if they have any interest in customer feedback, but right now I am inclined to delete the app, it does NOTHING better than the web site. Well, frustrate you. It does that..JimB214Version: 21.2.2

Don’t pay extra for fast shipping, not worth it.I paid extra for shipping to get a package delivered as fast as possible, not wanting to commit to prime. This is my first time doing so and I’m never doing it again. It said it will be 1-2 days, which was good enough for me, I had a reason as to why I needed within the next 1 or two days. The other option was free shipping to get it with in 5 days. Anyways, my package was out for delivery, only 8 stops away, which was not bad. Suddenly the app lost connection to the truck, never restored the signal to the truck back. Now it said it will be delivered by 10 pm. It hit that time, then it said it would still be delivered today. 30 minutes pass, it now says I won’t get it within the 5 day range. So i basically paid extra for no reason. Now I’m worried because I’m not sure if they lost my package? Or maybe delivered it to the wrong house?. Or for some reason they returned it to the ware house last minute?. Not sure, but is safe to say I’m never doing it again. Oh! And the kicker is! It won’t let me track my package at all to see what happened to it, or it won’t let me refund it after those days. Regardless of all of that, I haven’t had any issues with the app. Just that..Kathia BlancoVersion: 23.22.2

Tech Issues Since UpdateI couldn’t find anywhere inside the app to report a technical issue with the app (NOT a customer service complaint or order issue) so my issue report goes here instead. Since the last update (approx one week ago/late October 2024) when I swipe or click the “back” arrow to return to the previous page—usually the search results list—the app takes me back much further than the previous page. Since the last update, I’d estimate approx 80% of the time I swipe or click to return to JUST the previous page, the app takes me back several pages or back to the landing page. (Where you can quickly view & manage orders, lists, account, etc.) Additionally, the search box is not retaining my search terms anymore (or perhaps it’s just lagging wayyy behind ??) So I’m forced to retype/restart my search EVERY time the app takes me back too far. It’s time-consuming, it’s frustrating, and it’s a PITA. DEVS: If there is actually a way to provide app feedback/technical issues from INSIDE the app, I couldn’t find it. I am not new. While you’re doing updates, could you please place that option in an EASY-to-find, obvious place in the app? Thanks..RednorskVersion: 23.21.2

AI support and lack of ability to report bugs ruins an otherwise functional appThe constant rerouting to AI support is the downfall of Amazon’s iOS app. There is no way to give user feedback, and often no way to speak with a human except through multiple rounds of automated rerouting. This is incredibly frustrating when you are repeatedly routed through the same questions multiple times. This is a new issue within the past year, and although some experiences are better, when you wish to report an issue that does not fit in a neat box of predetermined problems, the experience is universally poor. The human agents you do speak to also seem less with the program than in the past. I have to wonder how simple bugs are identified when no one on the user end can even report them without a lengthy customer service experience they are surely uninterested in. For example: There is currently a bug that prevents certain grocery item substitution rejections from being processed in app, leading to poor substitutions. But is there any way for me to report this or even give feedback on this? Absolutely not. I can request a refund, but I cannot give any context or flag the bug..TellmeaboutitiknowVersion: 27.4.0

Feedback and multiple purchasesI was recently completing a purchase when there was an “inspired by your purchases” carousel below the confirmation. There were four items which caught my eye so I was going to go ahead and get them. When I clicked add to cart on the first item the app redirected me to the cart and away from that carousel. Clicking back didn’t take me back to the confirmation page or carousel so I now can’t find those other three items. I got so frustrated trying to get back to find those other items I gave up and cleared my cart. When I add something to my cart it should not redirect to the cart ever and I see that annoying behavior all over this app. Then I wanted to submit feedback telling you that your app behavior is costing you sales but there doesn’t seem to be any way in the app to actually do that. You have multiple ways to access customer support for order or account problems but no way to tell you that you have a bug in your app without leaving a review with the App Store. I should be able to provide technical feedback without needing to resort to an App Store review..BobtkatVersion: 25.4.0

Absolutely Hate the New UI and Color CrimeI’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology. The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent more time figuring out the cluttered navigation than I did shopping - and I apologize, but I do not believe you could have found a more hideous chimera of accent colors if you applied two AI’s and a team of failed design school dropouts to the task. That sickly, washed-out mint green, tried to be aqua, and God I wish I were blue, is absolutely repugnant and nauseating to behold. Marketing FAIL! Please, for the sake of those of us with good color vision make it go away. I will have to use the mobile website until it is purged. If you just put it back the way it was, I’ll give it 5 stars out of mercy and never complain again..ThomasDavVersion: 15.9.0

Web Experience FeedbackSince there is nowhere on the app to provide feedback on the interface, I guess I have to do it here, and I guess the first suggestion is for a place to ask questions and leave feedback about the interface. Second item: put my friggin Lists back the way they were!! Why do you feel the need to screw up a perfectly good system?! What’s with the new icons and why are their two when they seem to do the same thing? I lost the functionality of being able to search my Lists for stuff. Very bad!! I now have you grouping things together for me - other than in my Lists… why??? That’s what the Lists are FOR aren’t they?? 🤦🏼‍♂️ Ugh, come on, guys! I get that you want to make things better, but where are you getting your intel from? Did I miss a survey? Did someone actually suggest jacking up the Lists and then not tell anybody - just sneak it in?? I love the app, love the services, love Prime (except for all the videos that do NOT come with my subscription… 🤬). But I reeeeally do not like you ruining Lists!!.KielmjVersion: 21.10.0

Amazing app but NEED a few thingsOverall the app is amazing for shopping keeping my shopping list organized the recommended items really helpful but there is a few things I would personally want to recommend or request one add a feature for dark mode in the app please a lot of apples have a feature for that and it would really help not just battery wise but also to make it a little less harsh on peoples eyes there’s people who might need this feature and a lot of people who want this for late night shopping so it doesn’t hurt yours eyes second it would also be great if you added recommendations on the search bar based on search history that would be amazing for people like me who want to shop but don’t know what to look at lastly please give us more customization in the app maybe background options maybe or app icon customization for prime users would be nice a little more customization in summary my main point is please add dark mode customization and recommendations thank you for reading.Iivvaann714Version: 25.13.0

Overall pretty decentThe overall usability of the app is pretty decent. My account details are easy to find and keeping an eye on my orders are as well. I would have to say using the search engine isn’t as easy as it used to be. Even with knowledge in how to use search engines to narrow down your search, I still seem to struggle at times with getting unrelated items, a too narrow search, or a too vague and high result search. This makes shopping difficult and/or time consuming. On a side note, I would love it if the app had a “dark appearance” setting or “nighttime” setting for the display. I have my phone set to this since I suffer from migraines and try to limit my phone time; the white display of the app can be a bit bright when scrolling and shopping. This display setting choice would be very helpful for someone like me where light sensitivity can impact app usage (I have to do the same thing with my computer settings and turn the brightness down as far as I can because of how bright the screen is)..MS💓Version: 19.22.2

I’m the man..I said I was going to eBay but your one day delivery witch is usually two still beats eBay. So when I’m ordering stuff you can’t screw up..and can’t be damaged through transit I order from you. eBay took a lot of my business from you bc I was receiving damaged products and when I called upon you to replace them you had cognitive dissonance (like trump) and completely denied it like it wasn’t damaged through transit. I even showed pictures. And or orders you can’t screw up like when a car/truck has a lot of compatibility with a lot of other car/trucks in years.. Bc you deny that to like I’m not starving at the part right in front of me and it’s different. I run a shop..and I need my parts to be accurate. Then you look at me like I’m a nuisance to you, and you take all my privileges away… I expect my privileges back, and I expect my Bottle of 20$ cracked cologne that only smelled for a week bc of the crack the cologne evaporated..to be replaced. Check all the problems I’ve had with you………..it’s not my fault. It’s not my fault the delivery driver threw my item…. It’s not my fault you screwed up my order. It’s not my fault. It’s just not my fault that I had so many problems with you..I stand for something. So I don’t fall for anything. It’s your fault.. And your still getting business from me.. just think what eBay’s getting, I could show you order confirmations if you’d like. So please give me my privileges back, and for christs sake..give me a bottle of 20$ cologne or you’ll keep getting one star..Benny TwoTimesVersion: 19.2.0

Very, very demure BUT one big problemMy 4 year old daughter Ching was looking for a Jinu costume from the new movie called "K-pop Demon Hunters" or something like that and she found one, but it costed FIFTY DOLLARS 😨 I thought "Oh, it's probably just this item!" so I bought it. And let me tell you it was BAD quality. But the good thing is that it fit her which most shopping apps/websites either don't have my daughter's size or when it comes it's the WRONG size. 👍🥰 Also, the other day my 12 year old son Chong was looking for figurines of this character named "Gojo" (?) and he found it, right? And don't get me wrong, the quality was amazing! The only issue is that I caught my son doing weird things to the doll like cutting it's hair off and writing words on it like "skibidi gooner ohio toe licker" whatever that stuff means. This generation is so weird. I tried returning it, but they wouldn't take it back! 😡💔 And it gets worse, my son (the same son as mentioned before) was looking up costumes of this character named Hatsune Miku and I bought it for him thinking the character was male, but no! The character had a bra and a top and a very skinny piece of clothing for the bottom! It was very revealing. He even wore it to school and I had no clue until he got home!! 😥🫢 Also, my son is TRANSGENDER now. He said that the boys at school said that he should dress like that more often! The AUDACITY. 🤬😨 Other than that stuff, though the app is very good!! 🎉🎈 I highly recommend it! ☺️❤️ LASHANDA OUT ☺️❤️😹😘😼😽.Lashanda 😼Version: 25.22.0

2 things would make this app better1. A dedicated return section. It’s such a pain to scroll through all orders to find the return items, especially when you have multiple and are in a busy UPS trying to be quick. Oh all the improvements constantly made please put in a dedicated returns section. 2. I can no longer tell how much I spent on a single item in a multiple item purchase. You used to be able to easily see the itemized breakdown with discounts/sales applied to the specific item. Now you just see the full price and all discounts/sales at the bottom. That’s cool except again when returning I have no idea if I was credited back correctly. Most sure why you guys made this update to the invoice breakdown. It was fine before. Otherwise it’s fine. The random updates moving the search bar and back arrows aren’t really helpful. Fixing the items that need attention would be great. I never understood why companies fix things that work and ignore the areas for improvement..KM082022Version: 21.21.0

Search autocomplete doesn’t work anymoreWhen searching for an item on the app, usually suggestions will appear below the search bar so that you don’t have to type out the full name of the product you’re searching for. The suggestions will usually have a little arrow on the right that you used to be able to click to have that suggestion autocomplete in the search bar. However, now whenever you click the arrow in a suggested search result, nothing happens. You have the actually click on the search result itself which prompts the app to begin searching for that result, and then click on the search bar again to edit or modify the search query. Basically, you now need to type out the full name of the product even if similar product appear in the search suggestions. The search suggestions are now useless because you can no longer click the arrow to autocomplete and then edit the autocompleted suggestion to your specific search query..JayyTownnVersion: 23.14.2

Bad updatesDo not fix what’s not broken - it’s a basic efficiency principle. The app stopped showing product images over the past 3-4 updates. First when tapping in items suggested in the home tab. Now I just don’t see product images at all. I have to open the images as full screen to be able to see anything. Also, the “sort by price” feature has become increasingly inaccurate (probably by design, though) and keeps just dropping the expensive items out of place. I can only guess they’re trying to “induce” people to spend more. App used to work great, now doing anything takes more time and hassle overall. Also, app privacy getting worse with each update. Bad strategy, the actual outcome of trying to push customers around is that we may just uninstall the app and order through the website when needed. The result of that? Less customer data & less spending due to the reduced convenience. Pretty sure developers are aware that… aren’t they?.RbartokVersion: 25.10.0

Beyond frustratedI write this in the hopes the developers see this. I am beyond frustrated that features I have used in the past and liked are constantly being changed by new updates. In particular, I used to be able to view a friend’s wish list by any of the following options: purchased, unpurchased or all. The option to select one of those views is gone. And for a very long time now the “date added” on items on wish lists, both your own and your friends, was removed. I find that piece of information very important because in our family we use those wish lists so we buy people what they want. And most people don’t manage the list by getting rid of older wishes so having the “date added” helps the buyer know if it is a recent wish or just an old one that was never deleted by the list holder. And thank you for putting continuous scroll back on search results. I hated having to constantly select next page when viewing the results..YdydhdhxhxVersion: 25.6.2

Decent, but filters need more work.The app is well-designed and easy to use, but when browsing clothes, the filters just don’t work most of the time. If you want something long sleeve, you put the long sleeve filter on, and you’d expect long sleeve products to show up, but you end up with sleeveless or short sleeve. Testing this out for dresses too ends up with even worse results, with the fabric type filter just not working most of the time. Let’s say you want something made of cotton, so you use the cotton fabric type filter, and results will range from actually being cotton to having absolutely no relevance to cotton. Additionally, some of the products that actually do fulfill the requirements for the filter actually get filtered out and don’t appear after the filter is applied, thus making the filter pretty useless, for example, we’ll say that you are looking for a dress solid in color, with long bell sleeves. Applying that filter will end up with some with that requirement, but most of the others having short sleeves, patterns, and regular short sleeves. Applying the filter and sorting from cheapest also just doesn’t yield good results, where you can end up with that products that have nothing to do with the search in the top result. Let’s say you’re looking for shirts but you get microphones instead. It’s really bizarre. Filters are supposed to help you narrow down a search out of tens of thousands of products, not hinder them..King MogaVersion: 21.10.0

What just happened?I love the amazon app. I use it to buy almost anything I want or need. I know that I can trust them with my information and bringing my packages on time. However in this new update something must have glitched. All of my information has been wiped. My order history (I have 4 orders on their way and now I’ve lost the ability to track them), Wish lists, and items in my cart that I’ve saved for later. That’s only what I’ve noticed, I bet my cards and shipping address is gone too. I bet amazon is trying to fix it but it’s still very inconvenient..TheApexProtocolVersion: 9.17.0

Love AmazonI love everything about Amazon, you guys have amazing customer service, I was always able to resolve my issues….the only down side once I make a purchase I get a confirmation email and before the email would have a picture and description of what I bought which made it easier to Navigate if I needed a certain receipt but now it’s only order number and amount…so I have to go back and forth to the app to the email check the numbers…please bring back the receipt with a picture and description of what I buy!!!!.Danochka90Version: 17.13.0

AmazingBest online purchasing site out there! Prefer it over eBay and all other sites!.MessyMattVersion: 9.17.0

Dark modePlease add dark mode my eyes hurt.Jt1233Version: 15.3.0

Keeps deleting booked pickup timesIt’s hard enough to get a pickup time at Walmart for my groceries, but now the app has simply deleted the pickup time I’ve booked. As a result we have not had groceries in 2 weeks. Stop wasting money with TV ads to tell everyone how you are caring for your customers and use the funds to fix your POS app..TonyRiverVersion: 15.8.0

Please work on the DARK THEMEI love the app but I find it hard to shop and browse at night. I wish there is an option for dark theme like most of the apps have nowadays.NeedytechsavvyVersion: 17.10.0

Dark mode is missingApp is great but still dark mode is not available in the app..Fine & ExcellentVersion: 17.4.0

Latest UpdateNot sure why the today’s deals option was removed I can’t find it anywhere and loved checking those multiple times a day. Please bring it back!! Other than that the latest app is better in a lot of ways.Lynx SpadeVersion: 15.7.0

App keeps locking upThe app is previously been good, but has been locking up after the last update on both my and my wife’s phones. Please fix..CwilmsVersion: 27.2

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 27.9.0

Amazon Shopping Negative Reviews

What happened my orders and now other problemsThis is an edit and an important feature is missing for a while, when you click on your orders you use to be able to see preparing for shipping and not shipped yet and system now also delivered. This was a much better layout then having to click your order then go to details to then only see what you could of by just clicking your orders. I knew from the beginning that the iPhone app differ slightly from the desktop website, it never bothered me that much until it affected my orders section on the iPhone app. Instead of just clicking once to see the order details I now have to click twice to get to the same place, even when just screening the my orders page is such a pain as it offers no details only when the item is suppose to ship or arrive. I would like to know where the my orders with more detail is. Well it seems now that when you delete the app and reinstall and sign in the my order page with more detail comes back, for how long I don't know. This unweary randomness is really annoying, each time you sign in its basically a roll of the dice the way the layout of your orders page will be viewed. I have an addition to this review the search function on the iPhone X in the order history has a real problem when trying to use it doesn’t work until you hit it multiple times then it’s a hit or miss if it stays or goes depending on how fast you hit search. One more thing to add is the list function where you save items on your lists is so glitchy to use it not even worth it until I get onto a pc to look at my lists..Sleepy101Version: 11.19.0

ShippingI ordered three items like 12 days ago I got two of the items within a week the other item, my last item has been sitting there waiting to be shipped ever since I want to pay my credit card bill but it won’t charge until the last order is shipped and now you’re saying it’s not gonna be here till the final shipping day. Give me a break. Why because I called and complained so you’re punishing me for complaining about your customer service because some people can’t be buying your prime because your prime isn’t delivered properly anyway not when it says it’s false advertisement it’s a waste of money and if you ask for free delivery to wait a couple extra days to receive your package, you punish us because we don’t wanna pay seven dollars when we spend so much money with you guys in the first place if this continues I’m just gonna shop with TikTok shop and Temu they’re way better with their deliveries. We get our stuff so fast and it’s much cheaper and if we pay the shipping, it ends up being the same price that you charge anyway and we get our stuff much faster I don’t know what people you got working for you but in the shipping department, perhaps you need to have a talk with them because they’re not doing their job obviously because you punish for not having prime everybody doesn’t live on six figures a year then you punish because people live on a budget and they wait for the free shipping that’s kind of discrimination as far as I’m concerned but go ahead and look yourself in the mirror every day and say what a wonderful person you are I hope it makes you feel great. Have a beautiful day..UnhappyUrCrappyVersion: 25.18.2

Why will my review not postI ordered a bed frame, an apple watch strap, and a mirror. I ordered it yesterday and since I did have prime I got a one day delivery, ordered all three items at the same exact amount of time to the same exact address. Today I only receive two out of my three items because apparently the delivery driver of my item could not find my house, when the other two items had already been delivered. I then talk to four different employees which I was promised a promo $100 and for my package to be delivered asap. The last person I talked to was brian. I was told by brian that everything the other four employees told me was false and I would not receive a refund until it gets delivered or processed. Mind you the other employees before offered me a $100 promo as well as a refund due to the lying about my order where it was and how long it would get to me. I honestly would not make a purchase or give your money to this company because at the end of the day they just want to steal your money. they will not give you what you purchased they will not actual help the problem and they will blame the inability to talk to all departments in the company. It is beyond wrong to have multiple employees promises customer something that they would not do and they sent you an email saying they will not do it. However you do have the screenshots of the former employees saying something completely different. Honestly it is not worth time or money and save your money they lie constantly i would add photos but i dont know how to. this is a disgusting company.MicaxoxooVersion: 25.22.0

So inconvenientMy first two Orders I've Consistently had to talk to customer service to fix issues that I've never had problems with with any other carrier . Lay out is to trick you into buying prime i shouldn't have to dodge that screen everytime i try to buy something and accidentally spend 16 dollars and not notice till the next day? (which isn't even involved in my actual problem with this app) I contacted customer service about my issue on my most recent order and they did not follow my instructions and i had to contact them AGAIN to fix the issue after the time had passed . I still don't know if it's going to be fixed correctly and i'll receive my money back for something i had already payed for ?? but why have i had so much complications in such a short amount of time as my first experience? I think overall i would rather wait a little long to receive something if it means that i don't have to contact customer service twice for my last order and again multiple times for my other previous and wait another 3 days to refund the issue they caused and pray they got the detailed right and deliver my stuff On time which i wasn't even worried about bc i placed this order a WEEK ago why am i stressing about that at all? Im so done with this app Its just getting outdated there customer service is sub par so for it to be sub par and have issues frequently is just not worth ..MiaLovely18Version: 25.18.2

Worst company. Use Walmart. Can’t return or cancel.They make it near impossible to return something or if you have subscribed to a video service or a network they make it next to impossible to figure out how to cancel it. It’s very easy to sign up, but when you go to cancel it, it’s practically impossible to find out how to cancel it by design so basically even though they’re the richest company in the world, they’re the biggest jerks about it and they don’t care about their customers at all whatsoever and I think the way that Walmart is going to beat them is to actually provide the correct customer service that should be there in customer service appreciation. Go ahead sign up for discovery+ or something like that and then try to cancel it. It’s ridiculous and when you try to return something, it’s ridiculous. It’s easier to return, but they make it next to impossible to get to customer service to actually talk to somebody if you’ve got a specific problem. They used to be very good when they started but once they got big, they were too big for their britches and they don’t care about anybody anymore. And they’re basically like a utility now so the only way we’re gonna get them to change is to complain to government and go ahead with class action lawsuits. There’s already lawsuits in order to get them to make it just as easy to cancel something as it is to sign up. Personally, I’ve stopped buying from them unless I absolutely have to, and I only buy from Walmart. That’s the only way we’ll get them to change and if I could give them half a star or zero stars, that’s what they would get..TalkorsingVersion: 27.4.0

Just be honestI needed computer parts for a build I’m helping a friend with, and I saw that they would arrive on the last day of his trip. I figured I’d take the chance, thinking if they didn’t show up, I could always run to a store earlier in the day and just pay more and cancel the order. I checked the app when the driver was just one stop away, and I was relieved. But then we got distracted with other things (the parts were small and inexpensive, so we left them at the door, or so we thought). Around 10 p.m., I went to check for the package as we where to the point of needing them—and there was nothing. I checked the app, and it still said “out for delivery.” I contacted customer service, and after speaking with an associate, I was told it would definitely arrive tonight. Now, I check again, and suddenly it’s delayed due to weather and “being processed” at the facility. The worst part? The driver had already passed my house, and I literally watched him drive back down the street, thinking he had already stoped by. At that point, it wasn’t just an issue—it was a complete lack of care and professionalism. This experience, from the misleading updates to the lack of follow-through, deserves nothing less than a 1-star review. There was zero reason my package couldn’t have been dropped off when the driver was in front of my house… just be honest..Slipknot 66Version: 25.1.2

Not the app but the actual companyI dislike them, they’ve gotten worse, now our packages arrived not sealed at all which 9 times out of 10 means the order DOESNT ARRIVE then they want us to sent it back for a refund or replacement WHEN THERE IS NO ITEM. Its stupid! Because if you click the Missing/broken they ASSUME YOU HAVE IT EVEN THOUGH ITS MISSING. Theres no on site thing to review the company itself. Or file a complaint for its actual team. Then you spend an 1 hour on the phone with someone with an accent so thick you can’t understand them explaining you dont have the item! And it take them the entire hour to understand, for example, “i dont have the item i want a refund” “You….dont have the item?” “No i dont have it” “ah well you can return it to get your refund” “I DONT HAVE IT” “Ohhhh!!! You dont have it, Let me see what i can do!” (30 minutes of waiting) “Ah so it seems we can refund this but we can only do it to the site, maybbe the card” “i want the card refund. Its my money i need it” “Let me see what I can do…. you dont have the item???” “i dont have the item.” “Okay okay” (10 minutes) “you started the return process, yes? Can you return the item??“ “No.”(20 more minutes of basically explaining it in different words I NEVER received the item) “okay okay.. Ive started the return process your refund should be there in 5 days” “Thank you.” THATS EVERYTIME IM ON CALL WITH THEM..Why wont my names workVersion: 19.20.0

Up grade destroyed itAfter the last several upgrades for the I-Pad version, no longer I-Pad friendly. App constantly rotates to a to line up with “phone” size and I-Pad has to be rotated back and forth constantly to realign back to horizontal format. This also occurs after each time you tap “back”, “return to search”. Then after returning back to previous search page you back at the first page and have to advance back to where you were. This “new” format and layout some times do not have a purchase button and only have a subscription button or neither. It’s to much like a phone app now. I’m sorry but i have a I-Pad, not a I-PHONE I do not want them stupid buttons on the bottom like an I-phone app. Also along the bottom of the window there is a black spot that appear when you first open the app and it also appear to be a notification window but blank. I have tried to tap on it, move it, open it, expand it, but nothing works, it just sits there covering half the screen. Also the right side of page is covered up or running off the edge. You can’t reduce size to make page fit, nor move it over to read it. I have deleted app and reinstalled to try and correct problems, and it may work fine or it may not. When it does load right, the next time I open it’s back to the “I-Phone” format..LordseariderVersion: 17.17.0

Hate the recent update September 2024The update was clearly designed for the iPhone. When using on an iPad, the proportions on the product pages now are very large and annoying. It’s hard to look at and I feel like I have to pull my iPad several feet away to see it. It’s just too large for a larger screen, especially in landscape mode. Under Subscriptions, there used to be small tabs across the top for Deliveries, Subscriptions, and Settings. Now with this update there is a large banner across the top that takes up 1/3 of the screen, making it more difficult to scroll and see what I want to see. Again appears to be designed solely for the iPhone. This is an old gripe but I’d thought I’d mention it since I’m in here: on the product pages there used to be a button to send someone a link to the product. This disappeared a while ago and it would be nice to have that back. Now if I want to show something to someone I need to take a screenshot and text it to them rather than a link. Pretty annoying. I understand many or most of your customers use a phone to view your site, but it would be nice if iPad users could have better functionality and not have the screen look so awkward now. Really disappointed..Swerner916Version: 23.17.0

Delete Scamazon! Unless you want to be ripped off!Delete this app before Christmas if you want things to be cheaper, they do not care about the customers or what they do or don’t recieve, they will take your money and send you nothing or at very best broken products. They will blame the refund on third party dealers as if you bought your product from a criminal drug dealer rather then the company you are actually purchasing through. This is the worst customer service to ever exist! Go back to shopping at your local thrift shops and stores. Don’t trust these people, if the fact that they wanted to cut costs so they outed to third world countries that pay there workers little to nothing for wages. Then the enormous amount of third party sellers should be your biggest red flag, this company no longer cares about the customer, but rather the money that the customer has. As long as they can swindle you with extreme wait times on refunds and returns that are yours and owed to you then everything is fine. They don’t care how much money they take from you. They just want to keep growing there pockets and there company. This app and its employees are all just a bunch of overplayed criminals, who tricked all of you into thinking everything is ok..Aetheking23Version: 21.22.0

Ridiculous & On-going Pop-up Suggestions/TipsUpdate: DELETING APP! Issue below continues and I will shop elsewhere! These pop ups really disrupt the shopping experience! Breaks your train if thought and what you were looking for—so fine, you won’t stop, so I will, buying elsewhere! We are all different—we think and sequence differently. STOP TELLING ME HOW TO DO THINGS—stupid pop up short cuts suggestions every time I do something—it disrupts the shopping experience. As a person with disabilities, it’s rude and insensitive for you to constantly remind me there is a way you want me to do things. Once is fine, but every time is like a pushy parent! Thanks for being the bully Amazon—so much for your sensitivity ads that you are open and accepting. Do you tell the deaf guy in your ads to listen differently? and do you constantly drop him tips in the same manner, with pop-ups? (You get my point!) Mind your own business—one reminder is enough—or there are other places I can shop! The passive aggressiveness is over the top! As well as your sneaky tactics of putting things on shopping lists I didn’t put there! (Must be a new MBA in Marketing trying to kiss up to management that he/she/they are increasing sales!) JUST STOP!!.ServRevVersion: 17.22.2

Each update makes it worseEdit: And now, the worst new feature. An AI chatbot that pops up at the bottom of each page that you have to constantly dismiss. Each item you view: popup- HI! I'm annoying! Swipe down to dismiss. Because people looooove popups you have to stop shopping to dismiss. And no way to disable it. Original: I don't know why they feel the need to make major changes with every update. Now there's moving videos instead of still product images when browsing a search, especially for furniture (who needs a video of a rug? Now I can't even see the product I'm trying to buy). And now a banner ad right in the middle of your orders list. Features that bog my phone down and won't let me move past until it loads whatever it's doing, even though I have no intention of using it (the 'try it out in your own home' feature which is stuck in the middle of product photos, so you have to stop scrolling through images while it slowly loads a feature I'm trying to skip past). "Product videos" ie commercials stuck right in the middle of search results. A couple more updated and it'll be all AI and ads, good luck trying to shop normally.NoooooopiepVersion: 23.15.0

Packaging is annoyingOh my gosh this is getting so frustrating. i order something over 2 weeks ago, ETA had been September 2nd. Doesn’t arrive and i’m told it’s running late. I get it, things happen. It tells me that my package will now arrive from the 5-7th. I wait patiently as it tells me that if it doesn’t arrive by the 7th then i can get a refund and cancel the order. The day comes and i’m now told I have to wait till that Friday (aka today) to be able to get a refund. Fridays here and guess what message I get? Yup, my package is now expected on the 15th. Still no option for a refund, and at this point i don’t even need the stuff I bought anymore (it was for a business) Total waste of time and just so frustrating, won’t let me speak to customer service either. Also, i don’t know what y’all did in the update but now I can only see 2 reviews out of however many there are, and of course it’s only the good reviews instead of the ones that actually say if anything is wrong. At first I thought it was just my phone, but my computer is the same thing. It’s not my wifi either, but please fix this because lately the app has been so frustrating..JCPennyyVersion: 17.17.0

I hate this app. The worst customer service imaginableI wish I could give this app 0 stars. I was trying to get a roblox gift card for my niece so i purchased one. It didn’t go through for some unstated reason so i tried again. It blocked my account. I was confused and so I made a new one because i was just trying to buy a $15 gift card. it temporarily blocked that account. They said they needed a bank statement for my card or something so I uploaded one. After 24 hours they said it wasn’t sufficient. At this point the money from my account was already taken out (the $15) I uploaded it again with a note saying something like “I uploaded what was requested… i’m not sure what else i’m supposed to include.” And low and behold 24 hours after that they completely terminated my account. They said that more information on the matter would be in my email and to contact them for further questions. I looked in my email and nothing was clarified and it said that i couldn’t reply to the email. So i tried to log in to contact customer service and because my account was terminated I couldn’t contact customer service. They still have my money..I just did this for wishesVersion: 21.19.0

Please notify customers of changesThe app is fine. But there is nowhere to contact customer service support via email. They want it all filtered through their ai bots first, but none of those issues apply which leaves me with no option to contact. This seems to be the better option since it is a website and app developer issue. Delivery instructions recently changed leaving far less available options and removing my selected option without notice. This last week I had been having packages left at the default front porch instead of my selected option…the problem is my house is right in front of a city bus line and a high school bus stop…we experience a lot of mail and package theft. My selected option (leave at back porch) had made the packages not visible from the street and experienced no theft for the last 18 months. Please, if changes like these are made, the customer should be notified of the update instead of assuming it’s the delivery driver not reading their screen. I do utilize lockers, but this isn’t always an available delivery option..Potato_BugVersion: 23.22.2

This company could do betterI ordered a 3 pack of screen savers for my iPhone but when the Package showed up at my gate empty,I realized the driver had to get out of their truck to drop both mine and my gf’s packages and couldn’t tell that it was empty? I messaged customer service about receiving an empty package,offered to send them a picture of the broken package. They told me there was “ no need, they believed their customers” then told me I’d have to “send back the item”. I guess I wasn’t in the mood to repeat the situation so I told them “never mind I’ll just buy another one, it literally cost $4. This time I’ll order off eBay. Also pay attention when you order shoes. I thought I was ordering a pair of orange Pumas but when I changed the size apparently they totally changed the shoe. I didn’t notice it until I received the cheapest pair of Chinese garbage shoes that didn’t look anything like what I thought I ordered. They gave me 30 days to return them but unfortunately I live on a island in Washington and there isn’t any convenient places to return them, I assume that’s the scam baca use I don’t think anyone would buy the shoes they sent intentionally...RyanhatesnicknamesVersion: 23.19.0

Latest update keeps only item photos on the main pageWhat in the world is this latest up?? It changed how things i’m looking at gets displayed on the page: instead of all info getting displayed on the main page, one the photos are on the main page and there’s a banner at the bottom that you pull up in order to display the product information, reviews, etc. It’s hard to explain in words but basically this new layout/page display isn’t really utilizing the full screen, and i don’t like that. The pull up page at the bottom pulls up but it only goes up like 3/4 of the way so i have to read through info with a much smaller space. I can’t pull it up all the way and make it the main page, instead i have to toggle back and forth between that pull up page (with all the info pricing etc) and the main page (displays only the photos). I want to UNDO my update— i prefer the previous version where everything is on the main page and i don’t have to pull/open up something else just to get production info. This update isn’t helpful..IolekeiVersion: 21.5.0

New UI on IPad is appallingI know that no one is going to read this or care, but I have to say it anyway. In a recent update they changed the UI on the iPad. Before, it showed an item I was looking at on the left of the screen and various controls (add to cart, buy now, change color/size) on the right of the screen. In other words it looked similar to the website version and made full use of the width of my large iPad screen. Now, for some reason I cannot fathom, they decided to make it so it show the item as a panel the full width of the screen with a ton of white space to the left and right and the controls below that. In other words it looks exactly the same as the portrait mode version (on iPhone), but with abhorrent white space. I have no idea what prompted them to make this change or what its purpose is. Possibly they just wanted to make the image of the product bigger, but they already had the ability to zoom and even pull up a full screen version. Really I think they just got too lazy to maintain a separate iPad version, and I hate that more and more companies are doing this with their iPad version apps..SanoslatVersion: 23.21.2

I HATE the customer service hereSo I just wrote a long email, but it just like went away, but I’ll just explain again. I had to call three times each time I gave them my information and the second time I called I had to answer a series of Questions. They asked me a question whether I remembered if I had like what was last in my cart. And I answered to the best of my ability was in my safe for later because she said I could do that too. The test which was really dumb because I was spent like an hour trying to do this altogether just calling customer service and I only that was my second time calling. By this point, I was just upset because I failed the test over a silly question and that’s not really fair to me. Then I called for a third time and the lady said I had reached the limit that I could try and update my account and I have to WAIT A MONTH. I told her that that was insane just because I was trying to update an email which probably could’ve been done in 10 minutes for them, but they had to make it so much more difficult. In conclusion, their customer service is dumb so don’t get logged out like I did..Bella WeisVersion: 23.22.2

Awful update. Ruined wish listsThis is the first and only review I have ever written for an app. I don’t know who thought it was a good idea to remove the ability to see your wish lists and instead combined them all into categories, mixing them all up so you can’t see a specific list. Horrible change. Frequently we use lists to purchase for birthdays or other holidays, and now everyone’s lists are mixed up in these ridiculous categories instead of being able to select the list you are looking for and specifically purchase from that list. I hope someone gets a clue and changes it back. I don’t know why I would want a list of every book on every family members list, with all of the books jumbled up. I want to see my family members full list at one time and not have to search through whatever category you chose to stick one of their items in. There’s no way to view a single persons list anymore in the app. Why on earth would you mix everybody’s stuff up? Defeats the purpose of a person creating their own wish list if you mix up their wish list with everybody else’s wish list!.TinifairyVersion: 21.11.0

I feel scammedI pay for prime & I don’t know why! I get delayed packages. Funny because I had better delivery before I got prime, that says a lot about how they treat their customers that pay them monthly. Dont get me started on the “deals” & “discounts”. They list it on “sale” for the regular price or maybe A LITTLE cheaper. It’s not worth it. Most of the “coupons” you have to subscribe to something to even get. I feel robbed because I only got prime for the deals thinking they’d be worth it. I’m lucky if I can get $20 off a $400 item. That’s crazy. So essentially I’m losing money every month paying for this because Im not purchasing anything because the deals are not worth it. It seems like none of the cheaper essentials go on sale! BOO !!! It’s always the crazy expensive things that go on sale that I don’t need like a self cleaning litter box that gets discounted to $450 👎Yeah you get prime video, but they have a horrible selection and I have to watch ads… on a streaming service I pay for and also don’t use. I want the 2 day shipping and actual good deals that they claim that they have! I pay for the deals. WHERE ARE THE DEALS!?.Juliana52103Version: 23.20.0

AI integration is like a kid in the backseat asking “Are we there yet?”Everywhere I turn AI integration has been added to this app when it really wasn’t necessary. And while frustrating it is always made worse by not giving people a way to opt out. The only useful usage I have seen is summarizing reviews. The most annoying usage I have found so far is not being able to read through previous questions about a product. I now HAVE to ask Rufus the idiot dog my question which takes twice as long since now I have to figure out how I want to word it. I realize that Rufus the idiot dog won’t be euthanized since AI is such a big “thing” and every company must add it in order to not be “left behind”. But in the case of the questions would it be so awful to have Rufus available for people to ask their questions to AND let people look through questions. Why does it have to be one or the other? Why alienate your customers in favor of a robot? For reference I don’t hate advancements in tech and am in my 20s. I just want things to be easy and this isn’t that..Kms5s5s!!?!Version: 23.19.0

Bezos wants to be King of the USAPeople like him think they can buy whatever they want, but they’re just morons to be blunt. They can’t buy imagination or creativity, true love or friendship, or even simple happiness. And the fact that they think they CAN buy all these things just proves their sheer stupidity. People have been passing down this lesson for literally thousands of years, and yet idiots like Bezos and Musk will never learn that the over-accumulation of wealth harms not only society at large, but oneself as well. They have destroyed the American middle class entirely, and actively seek to exacerbate the economic divide between the 1% and the rest of us. And in doing so, they have become something entirely other than human. They are simply parasites, killing off human civilization while they fatten and stupefy their own children through the opium of entirely unearned wealth. The only way this can change is through people making conscious efforts, every single day, to avoid big brand chains and products. Support your local businesses and farmers’ markets! It may not seem like much, but time and mass effort are all we need to finally roast these fat greasy pigs for good..The KrullquistadorVersion: 23.16.0

Sketchy at bestEvery time you search literally anything, it shows you everything EXCEPT what you specifically searched. The results are always way all over the place having nothing to do with that you searched. When scrolling the results the box where the results are listed just randomly goes blank. It’s pretty useless really. Searching a car part and it shows baby stuff, satellite tracker, and whatever other random stuff having nothing to do with your search. Say you search car part for specific vehicle, it shows a bunch of random parts for other vehicles. Click on one and it says it doesn’t fit your vehicle. OK THEN WHY ARE YOO SHOWING IT TO ME! So dumb. Especially when you go through the drop downs and have your car specifically put in to search for. My fav, so say searching for a cam for your car, always it says people often bought these together and has the cam you’re looking at plus 2 more cams to two other cars. Like really…. People often buy cams to two others cars or buy 3 cams for the same car together? Total garbage at best.JtgentlemanVersion: 23.4.0

Parting with PrimeAfter almost a year of being on the fence, I finally ended my decade long loyalty with a company I was once proud to support. Nothing is eligible for 2-day shipping anymore, half of the stuff is cheap Chinese low quality knock offs, returns take weeks to process, and customer service doesn’t even speak the same language. The past few months have been nothing but ongoing issues. Oh and now apparently anyone can get free Prime shipping on $35 or more? Are you kidding me? What a joke. We don’t want video (that is riddled with ads and anything decent you have to pay extra for), music, cloud storage, GrubHub memberships, none of that. We just want fast, free shipping. This company has spread itself too thin and is no longer focusing on what made it what it is today. So for that reason, it is just not worth it anymore to me. Stop using COVID and “staffing issues” as an excuse. Get your business together or go away. It’s that simple. I am very, very disappointed in how quickly things have gone south. I will spend my hard earned money with smaller businesses that actually appreciate me and follow through with their commitments..L!lG87Version: 19.15.0

Reviews never process or they take forever ...Some reviews submitted via the app are now taking upwards of FOUR months to process. Ridiculous! The review icons have an image of the item but you can't click on it to see the actual item like you used to be able to do. That made reordering so much easier. Now all you can do is read your own review but you can't click and put it in your cart anymore or see what others wrote unless you locate the item through the Search your previous order bar or by doing a noun name search to find the item. 🤦🏻‍♀️Also ridiculous! The app keeps getting less productive with every update. It's really frustrating and annoying. It also takes forever to find things I'm looking for. Too many layers of menus. And it is impossible to easily get order help. You have to click so many buttons and then you get a bot that isn't capable of helping and by the time you are able to click the -give me a human- button in the chat screen you are so angry you just want to scream 😱 It's depressing. Bezos is raking in the billions and we get a piece of cRaP for an app. 👎.RG9ebcVersion: 21.13.2

Not very app like and not very browser like eitherThis so called app is confused when used on the Apple Mini. It acts a little like the app on my iPhone and yet I can’t share products like I can from my phone. It also acts like I’m using a browser by allowing me to “zoom in” to get a closer look at images as if I were on the browser. What I would like to see is the utilization of the browser like attributes and the app like attributes and make the tablet version better than the phone version, yet still have the conveniences of the phone app. I want to be able to immediately share something through text because I can text on my Apple Mini or my Apple iPad. I also like the full picture view better than magnifying a portion of an image. I find it more convenient using my computer’s browser because my finger is not in the way of images, only the tiny little cursor. My suggestion, make the Mini iPad version like the iPhone version because they are not that different since the iPad is a larger extension of the iPhone (app-wise) and not a PC..John0627Version: 17.11.0

IPad app buggy when using Magic Keyboard trackpadI primarily use my iPad with the Magic Keyboard. For about the last month I’ve noticed a bug where the pointer will skip to the empty portion of the tab bar to the left of the home tab every time the pointer enters the tab bar. It’s like the location of each item is being mapped to the blank area at the far left, but *only* when navigating with the trackpad. After it initially jumps left when entering the tab bar, I can click in the blank area and will be taken to the cart. If I carefully move the pointer in that blank space, I can find the corresponding spots to click into the other tabs. As soon as I approach the actual location of each item in the tab bar, however, the pointer jumps to the empty space in the far right. It’s impossible to hover the pointer over any of the the actual items in the bar so I have to use my finger on the screen instead. (Trying to use my finger in the blank area that responds to the pointer does nothing until I enter the expected boundary area for the home tab.).AvantidomaniVersion: 17.18.0

Disappointed. Sick of scrolling, Open product page, go back, repeatSearch function is useless. Sponsored ads is useless. I’m searching for iphone mini screen protector, yet so many listings dont have what model the item is fore in the displayed description. Open up listing, iphone 14pro only….Even when I do find one thats for it all the suggested items in that page 97% not for my device…. Then I start seeing samsung crap pop up. I waste too much scrolling and opening up pages to find its not what I’m looking for. The messaging interface is GARBAGE, dont even receive noti’s for them….Honestly I would buy more from them if I could actually find what I was looking for. Was looking for a bed frame with indented legs, hardly any popped up through the numerous key word variations I tried. Wasnt impressed , so I purchased a different style. A few days later on the app and then the style I was looking for starts being shown all over on my fone, meaning not just the app,….its obsurd to be honest. Looks like ill be using walmart for a while…..KMrGoodVersion: 21.13.0

Order issueMy order was scheduled last Saturday however I couldn’t get home to sign for it as I was on the job so I missed it. Which was fine but tell me why it was first rescheduled to Monday no delivery. I didn’t say much because it was originally supposed to come Tuesday. Tuesday comes I wait wait nothing happens . Then it says it’s supposed to be later than usual which is fine because there is also a 48 hour period. Wednesday comes no delivery keep in mind when I try to check for updates there’s nothing new. Also when I attempt to track it, it shows that the link is phony or doesn’t appear. I’ve tried calling customer service but the stupid robot just tells me information I already know “the package is out for delivery”. And yet 4 back to back days and no package. Thats just foul. Today will make day 4 should I be jinxing it that it won’t come no. However I’m at the point where I’m used to it. Also I can’t even refund this package because it says that it has to arrive here as well as I have to ship it back to get a refund so all I can do is wait but come on. That’s just sick lol..A respected playerVersion: 23.10.2

Useless release notes alwaysEvery update always has the most vague release notes ever (“bug fixes and improvements”). So you never know what you’re going to get when you update. I wish Apple would force devs to provide accurate, meaningful descriptions of their updates. I want to know what I am installing on my device and choose why I install it, not just blindly trust everything Amazon releases like a sheep..Some_Guy__Version: 13.4.0

New UpdatePlease go back to the old look. This one is very hard to look at and navigate. Too bright for dark mode users..Sam00024Version: 15.2.4

What happened?I liked the app, but today I am getting something completely different...I hate it, can’t find my orders or anything else from my phone. This just happened today. Bring back the one I had yesterday!.Val 800Version: 15.2.4

Never Delivers on Time!Paying for Prime membership is a huge waste of money as they NEVER deliver on time and when they mess up orders or shipment dates they like to tell the customer oh it’s your fault! Guaranteed deliver? Don’t believe their lies!! Save your money and don’t bother with the “Prime membership” scam artists!!.Wildhorses73Version: 13.21.4

Dark mode??Ça serait bien d’avoir le mode sombre! Votre application est très dur pour les yeux lorsqu’on magasine dans l’obscurité..SeaDoo666Version: 15.4.0

Terrible new update! Sad...Amazon homepage is reduced to nothing except adverts for gift cards, kindle unlimited and some tv shows. You can’t find the deal of the day on the homepage anymore; recommend products are gone; basically if you’re looking for inspiration on what to buy, you can’t do that anymore since there’s literally nothing that they will show. Lost a customer Amazon....Paul113zVersion: 15.6.0

Why did you guys change itI dont like the new update.AkileshreddyVersion: 15.3.0

Ugly and buggyI really don’t like this new blue version of the app. Navigation isn’t intuitive anymore (where are my lists?), there are lots of visual bugs (gray horizontal lines when scrolling pages) and flotting menu wast screen space. Revert to the previous version, please!.45ZER0Version: 15.3.0

Cluttered screenAnother unnecessary update with annoying new graphics that overlay the screen that I am trying to read..Old and not so wiseVersion: 15.2.4

Wow what happenedI loved amazon, and now all of a sudden the app doesn’t work for me. My wish list is gone off the bottom of the app, I wasn’t able to add stuff to my wish list and now I can! What is wrong with you people, why would you try to “improve” something that didn’t have much problems to begin with? Great job Amazon..Solid_Liquid_Gas SnakeVersion: 13.12.0

Cannot see reviewsI cannot see the reviews on any of the products anymore. Even when I try to scroll all the way down or click on the stars on the top right of each product (which used to work just fine), the app is not showing me any reviews — only the star ratings for each product. Please fix this!.Shanaya MeelaVersion: 19.13.0

51st state merchandise is offensiveStop selling the 51st state merchandise on this site. Canada is an independent, sovereign nation and will never ever ever be part of the USA. This merchandise is offensive to most Canadians..Canadian alwaysVersion: 25.4.0

Plus terrible au QuebecÀ peine Amazon à quitter le Québec, le service est déjà dégradé. La durée du livraison a amplifié. Vraiment pas terrible pour le Québec….OvErYoVersion: 25.3.0

Update removes ability to add new item on wishlist by dragging itIt is convenient to drag and drop the wish list item. I hope they add it back.SealyxVersion: 13.12.0

Terrible UpdateCan’t find “Today’s Deal, Lightening, Upcoming Deals” with the new app. Where is it hiding or is it no longer accessible on the app?.MmnbGhVersion: 15.7.0

Late delivery.Always late delivery. No refunds, even though I pay for Amazon prime..KrakozyblVersion: 21.7.0

Update NeededApp has become extremely slow and freezes frequently. It is very frustrating..Kman1700Version: 17.13.0

AwfulThe new update won’t let me select other options! For example if I’m looking at a rug and the picture is white, it won’t let me select the black option. No matter what it is, clothes, games, pictures, anything I cannot select any other option than the one that is the preview!.Seleena1995Version: 17.4.0

No dark mode in 2021Enough said! Give us dark mode and let us shop from our beds while half asleep..Badakchand_rathoreVersion: 17.4.0

Needs an updateWhat happened to the wishlist on the bottom & being able to tap and drag items to it?! And stop changing how search results are displayed! They’re either grid or list. Stop mixing them up, depending on some arbitrary nonsense..CenoTurkVersion: 13.12.0

Not a great app for CanadiansDoes not support Canadian interests.-_-_-| mVersion: 25.3.0

51st StateSo sad to see merchandise reflecting Canada as the 51st state. Time to delete.CINBRANVersion: 25.3.0

Boycott AmazonAmazon contains hateful merchandise supporting the overthrow of a sovereign country -Canada..G in Canada 🇨🇦Version: 25.3.0

Selling Anti Canada PropagandaInappropriate to be selling 51st State merch. Bad form. I will be buying elsewhere..Lexis00Version: 25.3.0

No dark modeWhy tho.Patachou88Version: 15.12.4

Needs a dark modeMy eyes being assaulted by blinding white backgrounds isn’t fun..ElvickVersion: 25.22.0

Customer service sucksIt’s so hard to reach out every time I do or even call they just ask 2 questions “did it not arrive or do you want to return”. My items were damaged and didn’t work probably because they sent 2 small items in huge boxes. I tried to get a replacement or a refund so I could reorder but the sellers ignored me completely so I reached out to Amazon who also wouldn’t help me! Now Im down 75 dollars all because customer service sucks! I like Amazon for the wide variety of items but whenever something goes wrong they don’t take accountability and are useless! !VERY UPSET!.TDCunknownVersion: 27.2

Delivery date scamYou look at a product and it says prime delivery tomorrow. Then after you make the purchase the delivery date has been switched to 14 days in the future. Amazon knows about this and they’ll do nothing to change it..LanseauxmeadowsVersion: 27.1.0

Amazon is sneakyI ordered a product and they canceled my order. Then asked me to pay more money for the same product. I had no choice so I paid it. Then I gave a review about my experience and Amazon refused to publish the review. What’s the point of the reviews if you don’t allow users to be honest about it. All Amazon wants is positive reviews?.RtlnkVersion: 25.22.0

ReviewsAmazon has decided not to let people post reviews about when deliveries meet or do not meet the delivery timeframe anymore. Whereas this is a key aspect of ordering off of Amazon it seems like they are trying to avoid having negative reviews and make it so that the truth about products and sellers cannot be known through reviews. I think I might cancel my prime because of this..HonestReviewzOnlyVersion: 25.22.0

No Dark OptionNo option to make it dark. My whole phone is dark except for Amazon. Get with the tech industry and make dark an option..BarzanKurdiVersion: 25.22.0

Overheating the phone when opened.Overheating the phone when the app opened for the past 2-3 weeks. Just opened. Not even in used. Only this app. No support from Amazon. Overheating even more than playing intensive games on the phone..Decisions Eh?Version: 25.10.0

Too hotYour last update makes the battery heat up quickly and drains the battery quickly as well. No other apps do this on my brand new phone. Might be nice if you fixed this..IzzyBee91Version: 25.10.0

Hot!The last update makes my device hot! Fix the update 🤨.QB79Version: 25.10.0

Please address this issue!Using Amazon app version 25.10.0 on iOS 18.5 on iphone 16 pro. Very disappointed since latest version update. While on amazon phone gets hot and battery life drops 1 percent a minute. Used for 4 minutes my battery life went from 74% to 70 % and my device got really hot. This happened not only once.. An ongoing issue.Bigbald98Version: 25.10.0

AI garbage in my faceRufus AI pop up up makes me want to delete the app. Make it go away.DV836262827265263Version: 25.9.0

Remove CANADA 51St state items from site pleaseRemove CANADA 51St state items from site please.Buy123!Version: 25.7.0

Disgusting companyThe 51st state merchandise is not a joke. Time to boycott the company of a s_ _ _ hole third world country.ButstooVersion: 25.7.0

Offensive merchandiseAmazon: please discontinue selling “51st state” merchandise. Canada is a sovereign country and normalizing this assault on our country is offensive to every Canadian..Canadian sovereignVersion: 25.4.0

Just leave CanadaWhat’s even the point of prime membership now? Just leave the country and never come back. Pathetic greedy company gone downhill in the last 10 years! They’re still advertising 1 day delivery even in Quebec! It’s 100% a LIE! They should get sued for that.Ff_squallVersion: 25.3.0

Getting badWhat is the point to pay for prime if there is not today delivery option for items that were mark as 2 day shipping. Plus you have so much adds on prime video. You need to pay more not to see them..LizziejolVersion: 25.3.0

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 27.9.0