Amazon Shopping Customer ServiceAMZN Mobile LLC

Amazon Shopping Customer Service

Browse, search, get product details, read reviews, and purchase millions of products with Amazon International Shopping – now available in English, Spanish, German, and Simplified Chinese. Amazon packs a variety of features and functions into this ample app, whether you’re buying gifts, reading reviews, tracking orders, scanning products, or just shopping. Tap the mic icon and use Alexa to play music, shop, tell jokes, listen to eBooks and more.

Convenient
Sign in with your existing Amazon account to access your cart, payment preferences, and shipping options. Pay in your local currency with international credit or debit cards. Create or find a baby or wedding registry. No need to create a new account to manage your 1-Click settings, wish lists, or track your orders. Shop just as you do on the web.

Fast
Instantly compare prices and check availability by scanning a barcode, snapping a picture or typing your search.

Secure
All purchases are routed through Amazon's secure servers, protecting your personal, payment, and order information.

International Delivery
Amazon now delivers to 100+ countries in as quickly as 3-5 days.

Universal
In addition to International Shopping, you can change your settings in this single app to shop Amazon.ca, Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.com, Amazon.it, Amazon.es, Amazon.cn, Amazon.co.jp or Amazon.in.

In order to provide a rich experience and enable features such as voice shopping, shipping notifications, visual search, customer reviews, and authentication this app may request permission to access contacts, camera, microphone, notification, touch id, photos and Bluetooth.

For customers located within the European Union, United Kingdom or Brazil: By using this app, you agree to Amazon’s Conditions of Use applicable for your country. Please also see the applicable Privacy Notice, Cookies Notice and Interest-Based Ads Notice for your country. Links to these terms and notices can be found in the footer of your local Amazon homepage.

For all other customers: By using this app, you agree to the applicable Amazon Conditions of Use (e.g. www.amazon.com/conditionsofuse) and Privacy Notice (e.g. www.amazon.com/privacy) for your country. Links to these terms and notices can be found in the footer of your local Amazon homepage.

If your device supports TrueDepth technology, the app will use your device camera to detect your facial movements only while using certain features such as virtually try-on products like sunglasses. All information processed using this technology remains on your device and is not otherwise stored, processed or shared by Amazon.

Amazon Shopping App Comments & Reviews

Amazon Shopping Positive Reviews

Ratings after items receivedThere needs to be a comment section after rating delivery service to add personal comments. Existing ratings are to general and needs to be individualize to each recipients experience. Giving the company insight on improvement.I recently had an item left at my side door as I specified luckily I noticed my delivery alert and retrieved my package, although I feel the service was good I believe the package should have been placed as close to the door or home as possible rather than further away to prevent possible theft..it was very similar to placing an item on the front stoop for any and everyone to see the goal to make it as inconspicuous as able.. not to place it in the middle of the walk way as to alert others. This may be something that’s already stressed,But again adding a comment section might improve deliveries ..Version: 17.3.0

Has frustrating UI issuesThe filter features and scroll action are frustrating and counter-intuitive in my opinion. The filters are tedious to update and utilize on a phone user interface (iPhone). Any time I want to apply filters, I have to tap > open drop down > select filter properties > tap "See ## Results". I'm not able to apply multiple filters without the entire page refreshing and taking me back to my dashboard. Some filter properties also can't be selected which makes searching for clothing and shoe items really difficult. I.e. I am trying to search for women's sneakers in size 9—the size 9 filter property is listed, but is gray'd out and can't be selected. It just makes searching for items in specific sizes and styles impossible. The app also has consistent issues with scrolling. Most of the time, I have to close and reopen the app a few times before I can actually scroll down a page without it bouncing back to the top automatically. I have no idea if the issues mentioned above stem from how Amazon's app and website function, or if it's an issue with my phone, but either way I usually end up feeling too frustrated to want to continue searching for things in-app..Version: 17.1.0

Poor experience for AlaskansIt seems that about half of the things in my search results cannot be shipped to my home near Anchorage, Alaska. I am a one hour drive from one of the largest cargo hub airports in the world, where most of Amazons products are shipped through, and where one of their warehouses reside. Why do you waste half my time on your application by showing me results that have those bright red letters that say “this cannot be shipped to your location”? You already know that, so why are you showing me products I can’t buy? There should be a preference to turn that off. My second pet peeve is that so many items cannot be shipped to a PO Box. Why? It’s not our fault that the Postal Service doesn’t provide delivery to our physical address, or my 100,000 neighbors in the MatSu Borough. Third, why can’t I mark a book or other product so that I never see it again?I keeping being shown the same books that I’m not interested in over and over again. There are many things this app does well, but these three issues are becoming more and more annoying. I’m starting to purchase from other stores that don’t have these issues..Version: 15.21.2

Change payment for ordersToday was an issue because I wasn’t able to change my payment card for an order (made two weeks ago). I was asked to “Revise payment card”, but upon trying, I received an error several times until needing to speak with a representative. It would be great if you could fix this problem so that, IF the original payment card doesn’t work/expires due to a delay on your end, that the customer is allowed to CHANGE PAYMENT TO A DIFFERENT CARD ALREADY ON FILE. I have 4 cards on file with you, but wasn’t able to change payment card to the others and instead was on the phone for half an hour trying to re-order completely instead of just changing the payment for the order to a different card for the same order. Otherwise have had no problems with the App until this happened and it wasn’t my fault ultimately but required help from a phone representative instead of simply selecting a different card in the App..Version: 17.9.0

2 Day Shipping for Prime members is B.S.Let me first say that I have been a long time Prime member and like the convenience of the range of products available. I also loved the fact that 2 day shipping actually took 2 days. Recently, today in fact, I’m in the mountains on a camping trip. I ordered a camera to capture the memories from the trip. This order was on Wednesday and guaranteed by Friday and was to be delivered to the campground. It’s now Saturday and my package is set to arrive at the campground that I will be leaving on Sunday a day after I leave on Monday. What a hassle. I have to make arrangement s to have the packaged shipped to my house taking more time and money. This is not the first time for being burned on guaranteed 2 day shipping. Going to start using Walmart app as they actually have 2 day shipping at no additional price..Version: 11.8.3

Absolutely Hate the New UI and Color CrimeI’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology. The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent more time figuring out the cluttered navigation than I did shopping - and I apologize, but I do not believe you could have found a more hideous chimera of accent colors if you applied two AI’s and a team of failed design school dropouts to the task. That sickly, washed-out mint green, tried to be aqua, and God I wish I were blue, is absolutely repugnant and nauseating to behold. Marketing FAIL! Please, for the sake of those of us with good color vision make it go away. I will have to use the mobile website until it is purged. If you just put it back the way it was, I’ll give it 5 stars out of mercy and never complain again..Version: 15.9.0

Noticeable UI experience between iPad and iPhoneApologies if this sounds a bit odd but ... On my iPad units (iPad Pro 1st gen and iPad Air), all product items renders slower and specifically during item previewing, it is extremely sluggish upon selection etc. + if I view a few product videos, the top navigation frame often times will just disappear and I no longer can go back nor select anything to move forward (press the home button and swipe up to close the app). EFFECTIVELY, the user experience on the iPad has become quite poor and unreliable for quite some time (I finally got around to submitting a review to share it). INVERSELY, using the app on my iPhone 12, it works quite reliably well as expected. In fact, I often use my iPad to view some products ‘on the big gear screen’ as needed but end up using my iPhone to wrap up and make the purchases. Hopefully someone on the app dev side can look into this odd scenario. Thank you.Version: 17.6.0

Best App Ever!Amazon’s App and Website is fantastic. But there app is wonderful. You can shop for anything at the top of your fingers. There app is easy to us and have great products and have a lot different items. It’s so easy to use and the app is well organized. You are able to track and see where your packages at without any hassle. And your packages come in time just like it will say when you order something. They nail it on delivery timing. I love this app and everyone I know loves it and I would recommend this and and having a prime member is great too but even without one you can still get whatever you are pretty much looking for. So I rate this app five stars. And my packages are on time and handled with care and the people you deliver are nice and respectful..Version: 15.17.0

Saved For Later list scroll brokenSaved For Later list scroll broken. Inserts recommendations into the middle of my saved for later list, then pauses while it tries to load more of my list *above* the recommendations, while I am fighting to scroll down past the recommendations. This is causing the screen to freeze, duplicate and/or missing items, and the inability to scroll past the annoying recommendations. Also, putting recommendations in the Saved for Later list is a poor idea- I have many unrelated items in my list- yet the recommendations section automatically inserted into my list fills half my screen and relates to only one item in my list that maybe I have no intention of buying at the moment. Very annoying..Version: 9.21.2

Would let my light bill be overdue before I got rid of my Prime membershipThey have the absolute best customer service of literally any company I have ever dealt with! No matter if a wrong or defective item was accidentally sent they take care of everything seamlessly! I just can’t say enough good about them! I order several times a week and I’m never disappointed with this app even when wrong items are sent they have the most courteous customer service team and being a prime member has so many perks! I get to read amazing books for free and so much more! Thank you for being my go to place for absolutely everything I need! Not only do they have everything I need but for great prices and the fastest delivery!!.Version: 17.9.0

All Hail The Kingdom of Glitch-y Wishlists!Edit: Alrighty, now that you are here, let’s begin... You do know how your app is neatly organized? And your delivery service is excellent? Well that all is true. But your wishlists are awful! I put an item(s) and it MULTIPLIED. [Stammering for comic effect-] W-w-w why would it multiply?????!!!! That is ridiculous! It’s not just with one wishlist, it happens on another wishlist too!!!! And that is not my only problem with the wishlists, I put comments, quantity, and priority, on items and I walk away for a couple of minutes ... COMPLETELY GONE!!!! Why is that??? So, I try to re-ad (if that’s a word.) and it says it is already on my wishlist. I admit, I’m a kid so I may be doing something wrong. But, if I’m not, you people have a bug in your system. Now, don’t get me wrong, I love your company, U are organized and helpful to the Human race. But pls, fix the list problem..Version: 15.19.0

Problem with grocery pickupI’m sure in many cases it’s helpeful that the system automatically sends someone out with your groceries as soon as you roll into the parking lot, but if it does that automatically without you confirming that you’re there and ready to receive, that could mean a Whole Foods associate is out there looking for you for a hot minute. I arrived with the intention of running inside first to grab something that I couldn’t order through the site and then signaling my arrival (telling the app where I was parked) once I got back the car and moved into a curbside spot. But when I got back out there, someone had been waiting/looking for me with my order for several minutes, because the system automatically sent her out there as soon as I rolled into the parking lot..Version: 17.8.0

The shock collar is exactly what we neededI’m in the elderly age category and currently living in an apartment with my two canine companions. This environment is new to all of us. Star the younger “furbee” thinks she is responsible for clearing all comers barking her disapproval quite loudly. Since neighbors are unhappy with this greeting I’ve been at pains to inform her that I do not need this protection and she should stop the noise before we are evicted. The new shock collar replaces one that ceased to work after only a few months. I bought this collar because it is well sealed and waterproof. My dogs are small and close to the ground where water and rain collect. I’m especially grateful for the plug/seal where the recharge cord is inserted to recharge. Thanks from Star and Lily and Patt.Version: 17.8.0

What happened?This used to be a well designed app but it’s not so great anymore. I’m not gonna write a whole essay on what’s wrong with the app, but one of the most annoying changes is instead of infinite scrolling, they added pages. What idiot thought that was a good idea?! Please go back to infinite scrolling, or at least give us the option to have that instead of the pages. It’s also frustrating that if I add something to a list, then try t go back to shopping, the back button just goes thru all the previous pages instead of just taking me back to my search page. Why have the continue shopping button if I need to go thru all the previous pages to get to my search anyways? There’s more stuff wrong with the app, but like I said, I’m not here to write an essay..Version: 17.6.0

Used to be awesome till comments and reviews for products got corrupted.I’m writing this because since a couple of updates back, the comment and reviews for products have been messed up. Simply put for example, you search for an airplane, you pick your product from the search results, click on the reviews and comments for said product, and you get reviews and comments for a BOAT. A completely unrelated product. Don’t know if it’s just affecting me or others, but it’s extremely annoying because product reviews are VERY helpful and instrumental in making an informed purchase. Please fix. Everything else is fine though..Version: 13.5.4

My homepage icon bar with the home, profile and shopping cart icon as fallen and it can’t get upHELP! It’s driving me crazy. A few days ago my homepage icon bar with the home, profile and shopping cart icon as fallen to the bottom of my page and I cannot move it back to the top. I’ve reinstalled app, changed my password, google searched, called customer service and they told me to leave a review on the App Store and I will be contacted by the developer. It drives me crazy because I cannot see through the bar and it gets in the way of scrolling and viewing my page. In the last few days it’s changed back and forth at random. Every time I think it’s fixed, it’s not long before it changed again. I do nothing different, what gives? Most importantly, HELP!!!!.Version: 15.17.0

WhyWhy are you no longer showing items that are related to the item that you’re buying??? That was one of the most helpful features. I don’t want to see a list of sponsored items. You guys really need to do user testing because none of your new changes make sense. Customers don’t want any of this. We don’t want to see a bunch of movies on the home page. This is not Netflix. Also.. In a time like this why are you only selling needed products to government and hospitals??? They already buy from large Chinese corporations and warehouses and can find things anywhere if available. The regular people don’t have the privilege of doing the same thing. Think about the people that support you on a day to day basis! It is already hard enough finding items in stores!!!!.Version: 15.7.0

Needs a Forward button.I use the app a lot, and it’s great for shopping, but I get frustrated because of the combination of no forward button and slow response. If I have gone to several screens looking for something, and want to go back one screen, I hit the back button. Because of slow response, it looks like I miss-hit the back button. I instinctively hit it again and I am returned back to the beginning screen of the session. I cannot forward back, so I am forced to try to recreate my previous searches. Ugh. If no forward button, I need an instant indication that back is actually in progress so I won’t be tempted to hit back again. Or, stop going back to the beginning with two presses of back..Version: 13.5.4

Recent Update is Very AnnoyingI’m not usually one to leave reviews on apps that I use, but I’ve been very frustrated after a recent update. Searching for things has become exponentially more annoying. Each time you choose a new category to refine your search (such as choosing long sleeve, or size, or department) it automatically takes you to results. Each time. So if I’m looking for something specific, such as “Long sleeve, V-neck, Floral, size 16, under $50”, it will take you back to results after each of those that you choose. It’s VERY annoying; the old “refine search” menu was great, and I can’t see how this is an improvement on it. On the positive side, search with picture is useful and fun, and is the only reason I’m not making this a 2 star review..Version: 15.3.0

Terrible updateThe new update is terrible! It takes longer for searches to show up, does a bad of job filtering, and the most infuriating part is when you’re searching for something and you click on the product to look at it closer and read the reviews and then go back to the main page, it takes me back to page 1!!!!! What the heck is up with that?! It’s almost like you’re begging people to not waste their time and energy into looking for something and just not buy anything at all because the experience is too frustrating. Also, why did you take away the back arrow when looking at pictures in the reviews?? Somebody needs to rewrite it and do another update, but actually improve it for the users..Version: 15.19.0

Designed for one function—to buyThe app is not designed for users to shop. It is designed for us to buy. All of the work comparing one product to another must be done elsewhere. I contacted customer service to see if there is a way to select criteria for an item and was told to enter the description into the search window at the top. That method doesn’t allow a buyer to enter more than 3-4 criteria. Many other websites have a much more robust search capability. As the biggest (and richest) online market, I expect more. Buying, not shopping is where Amazon’s efforts are. In my opinion, the abundant wealth of Amazon’s inventory choices lends itself to shopping for the product that best meets our specific needs, rather than clicking and buying the first thing that pops up..Version: 13.21.4

Turn off the option to update address/payments details at checkout. Doesn't work! 🪳Not the worst app. I mean, even writing this review I can't see what I'm typing because of a bug with dark mode. It's white text on a white background. App shouldn't allow updates to billing or shipping at checkout. It's all messed up. Only navigation is tapping back and it's all out of order. Attempted to update shipping and put in my new debit card info and my initial checkout changed my shipping address BACK to the default , added the shipping address as my billing address AND changed the name on my default shipping address to the name I added to the temporary address I had added for 1-off shipping. Whole processed is messed up. Please fix or push users to their account info, which worked fine..Version: 17.9.0

Great app for CanadiansFlawless app, works great w/ prime shipping is super fast plus you get to use prime video!.Version: 9.17.0

What just happened?I love the amazon app. I use it to buy almost anything I want or need. I know that I can trust them with my information and bringing my packages on time. However in this new update something must have glitched. All of my information has been wiped. My order history (I have 4 orders on their way and now I’ve lost the ability to track them), Wish lists, and items in my cart that I’ve saved for later. That’s only what I’ve noticed, I bet my cards and shipping address is gone too. I bet amazon is trying to fix it but it’s still very inconvenient..Version: 9.17.0

Integrate Amazon Echo App into this appCan you please either integrate the ECHO app into this one or release the Amazon ECHO app in Canada... I have multiple Echos and can't update the app... You have it available in other countries I don't understand why we can't have it here....Version: 9.17.0

My go toI love Amazon. I didn’t realize how much they have to offer. I order almost everything through them now. I have no had any issues with shipping or receiving. Everything has shown up. Highly recommend. Only down fall is that I live in a rural area, and some things do not ship to my area..Version: 17.6.0

Keeps deleting booked pickup timesIt’s hard enough to get a pickup time at Walmart for my groceries, but now the app has simply deleted the pickup time I’ve booked. As a result we have not had groceries in 2 weeks. Stop wasting money with TV ads to tell everyone how you are caring for your customers and use the funds to fix your POS app..Version: 15.8.0

Latest UpdateNot sure why the today’s deals option was removed I can’t find it anywhere and loved checking those multiple times a day. Please bring it back!! Other than that the latest app is better in a lot of ways.Version: 15.7.0

Fix the last app layoutThe new bar at the bottom just clutters the screen and is so annoying... please return the cart to the top section!.Version: 15.3.0

AmazonWhile it’s ultra convenient for shopping, it lacks clear labeling of items produced or sourced from China..Version: 17.10.0

Please work on the DARK THEMEI love the app but I find it hard to shop and browse at night. I wish there is an option for dark theme like most of the apps have nowadays.Version: 17.10.0

Delivery timeA lot of the times they don’t say exactly where the item is coming from and the delivery time ends up being months.Version: 17.10.0

Bad business practicesI wish the company was more ethical in terms of warehouse practices..Version: 17.10.0

Always tells me I have no ordersI try to check my order from the order email that was sent to me. This link directs me to the app and the app tells me that I have no orders. Has always been going on but never wrote a review until now. Canadian by the way.Version: 17.7.0

Dark mode is missingApp is great but still dark mode is not available in the app..Version: 17.4.0

Great app too many fake reviews and productsAmazon needs to do better weeding out the tremendous number of fake reviews and fake products. Not acceptable..Version: 17.4.0

ShippingMost order claim fast two day shipping prime even when tab is clicked then when you make order it can take months. They need to fix issue.Version: 17.2.0

Convenient but unpredictableI love the convenience of shopping in amazon. Deliveries come fast. BUT am sick of receiving items that are faulty or low quality. Returns can be difficult and I feel like ai have wasted so much money because of it. Some items are definitely worth buying in store in case of needing to return it..Version: 17.2.0

Be carfulI’m not gonna lie I truly respect amazon services but due to my haste and excitement when I seen a decent laptop to order on the site I had made an account at the time to order it. DON’T create a new account for purchases over 1k and if you do defiantly don’t borrow anyone’s even a family members Creditcard/payment method! My account went on hold for like 3 months due to this confusion and I know I’m prob the only one to blame with how I went about the transaction but I’m giving it a 3 outta 5 cause the product was delivered in fresh condition but they are too serious about security and I don’t know if that’s a good or bad thing but never had this issue on any other site I placed orders on..Version: 17.2.0

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