Amazon Shopping Customer Service

Amazon Shopping Positive Reviews

Ratings after items receivedThere needs to be a comment section after rating delivery service to add personal comments. Existing ratings are to general and needs to be individualize to each recipients experience. Giving the company insight on improvement.I recently had an item left at my side door as I specified luckily I noticed my delivery alert and retrieved my package, although I feel the service was good I believe the package should have been placed as close to the door or home as possible rather than further away to prevent possible theft..it was very similar to placing an item on the front stoop for any and everyone to see the goal to make it as inconspicuous as able.. not to place it in the middle of the walk way as to alert others. This may be something that’s already stressed,But again adding a comment section might improve deliveries ..Tee denVersion: 17.3.0

Has frustrating UI issuesThe filter features and scroll action are frustrating and counter-intuitive in my opinion. The filters are tedious to update and utilize on a phone user interface (iPhone). Any time I want to apply filters, I have to tap > open drop down > select filter properties > tap "See ## Results". I'm not able to apply multiple filters without the entire page refreshing and taking me back to my dashboard. Some filter properties also can't be selected which makes searching for clothing and shoe items really difficult. I.e. I am trying to search for women's sneakers in size 9—the size 9 filter property is listed, but is gray'd out and can't be selected. It just makes searching for items in specific sizes and styles impossible. The app also has consistent issues with scrolling. Most of the time, I have to close and reopen the app a few times before I can actually scroll down a page without it bouncing back to the top automatically. I have no idea if the issues mentioned above stem from how Amazon's app and website function, or if it's an issue with my phone, but either way I usually end up feeling too frustrated to want to continue searching for things in-app..HfkxmbdhcjlrnrkfiucbdvdjclcbbVersion: 17.1.0

Poor experience for AlaskansIt seems that about half of the things in my search results cannot be shipped to my home near Anchorage, Alaska. I am a one hour drive from one of the largest cargo hub airports in the world, where most of Amazons products are shipped through, and where one of their warehouses reside. Why do you waste half my time on your application by showing me results that have those bright red letters that say “this cannot be shipped to your location”? You already know that, so why are you showing me products I can’t buy? There should be a preference to turn that off. My second pet peeve is that so many items cannot be shipped to a PO Box. Why? It’s not our fault that the Postal Service doesn’t provide delivery to our physical address, or my 100,000 neighbors in the MatSu Borough. Third, why can’t I mark a book or other product so that I never see it again?I keeping being shown the same books that I’m not interested in over and over again. There are many things this app does well, but these three issues are becoming more and more annoying. I’m starting to purchase from other stores that don’t have these issues..Alaskan LadVersion: 15.21.2

Change payment for ordersToday was an issue because I wasn’t able to change my payment card for an order (made two weeks ago). I was asked to “Revise payment card”, but upon trying, I received an error several times until needing to speak with a representative. It would be great if you could fix this problem so that, IF the original payment card doesn’t work/expires due to a delay on your end, that the customer is allowed to CHANGE PAYMENT TO A DIFFERENT CARD ALREADY ON FILE. I have 4 cards on file with you, but wasn’t able to change payment card to the others and instead was on the phone for half an hour trying to re-order completely instead of just changing the payment for the order to a different card for the same order. Otherwise have had no problems with the App until this happened and it wasn’t my fault ultimately but required help from a phone representative instead of simply selecting a different card in the App..DomMSomeraVersion: 17.9.0

2 Day Shipping for Prime members is B.S.Let me first say that I have been a long time Prime member and like the convenience of the range of products available. I also loved the fact that 2 day shipping actually took 2 days. Recently, today in fact, I’m in the mountains on a camping trip. I ordered a camera to capture the memories from the trip. This order was on Wednesday and guaranteed by Friday and was to be delivered to the campground. It’s now Saturday and my package is set to arrive at the campground that I will be leaving on Sunday a day after I leave on Monday. What a hassle. I have to make arrangement s to have the packaged shipped to my house taking more time and money. This is not the first time for being burned on guaranteed 2 day shipping. Going to start using Walmart app as they actually have 2 day shipping at no additional price..Booner2222Version: 11.8.3

Absolutely Hate the New UI and Color CrimeI’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology. The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent more time figuring out the cluttered navigation than I did shopping - and I apologize, but I do not believe you could have found a more hideous chimera of accent colors if you applied two AI’s and a team of failed design school dropouts to the task. That sickly, washed-out mint green, tried to be aqua, and God I wish I were blue, is absolutely repugnant and nauseating to behold. Marketing FAIL! Please, for the sake of those of us with good color vision make it go away. I will have to use the mobile website until it is purged. If you just put it back the way it was, I’ll give it 5 stars out of mercy and never complain again..ThomasDavVersion: 15.9.0

Noticeable UI experience between iPad and iPhoneApologies if this sounds a bit odd but ... On my iPad units (iPad Pro 1st gen and iPad Air), all product items renders slower and specifically during item previewing, it is extremely sluggish upon selection etc. + if I view a few product videos, the top navigation frame often times will just disappear and I no longer can go back nor select anything to move forward (press the home button and swipe up to close the app). EFFECTIVELY, the user experience on the iPad has become quite poor and unreliable for quite some time (I finally got around to submitting a review to share it). INVERSELY, using the app on my iPhone 12, it works quite reliably well as expected. In fact, I often use my iPad to view some products ‘on the big gear screen’ as needed but end up using my iPhone to wrap up and make the purchases. Hopefully someone on the app dev side can look into this odd scenario. Thank you.CartKoiVersion: 17.6.0

Best App Ever!Amazon’s App and Website is fantastic. But there app is wonderful. You can shop for anything at the top of your fingers. There app is easy to us and have great products and have a lot different items. It’s so easy to use and the app is well organized. You are able to track and see where your packages at without any hassle. And your packages come in time just like it will say when you order something. They nail it on delivery timing. I love this app and everyone I know loves it and I would recommend this and and having a prime member is great too but even without one you can still get whatever you are pretty much looking for. So I rate this app five stars. And my packages are on time and handled with care and the people you deliver are nice and respectful..Yumi103Version: 15.17.0

Saved For Later list scroll brokenSaved For Later list scroll broken. Inserts recommendations into the middle of my saved for later list, then pauses while it tries to load more of my list *above* the recommendations, while I am fighting to scroll down past the recommendations. This is causing the screen to freeze, duplicate and/or missing items, and the inability to scroll past the annoying recommendations. Also, putting recommendations in the Saved for Later list is a poor idea- I have many unrelated items in my list- yet the recommendations section automatically inserted into my list fills half my screen and relates to only one item in my list that maybe I have no intention of buying at the moment. Very annoying..Aardvark_boyVersion: 9.21.2

Would let my light bill be overdue before I got rid of my Prime membershipThey have the absolute best customer service of literally any company I have ever dealt with! No matter if a wrong or defective item was accidentally sent they take care of everything seamlessly! I just can’t say enough good about them! I order several times a week and I’m never disappointed with this app even when wrong items are sent they have the most courteous customer service team and being a prime member has so many perks! I get to read amazing books for free and so much more! Thank you for being my go to place for absolutely everything I need! Not only do they have everything I need but for great prices and the fastest delivery!!.AFleet9Version: 17.9.0

All Hail The Kingdom of Glitch-y Wishlists!Edit: Alrighty, now that you are here, let’s begin... You do know how your app is neatly organized? And your delivery service is excellent? Well that all is true. But your wishlists are awful! I put an item(s) and it MULTIPLIED. [Stammering for comic effect-] W-w-w why would it multiply?????!!!! That is ridiculous! It’s not just with one wishlist, it happens on another wishlist too!!!! And that is not my only problem with the wishlists, I put comments, quantity, and priority, on items and I walk away for a couple of minutes ... COMPLETELY GONE!!!! Why is that??? So, I try to re-ad (if that’s a word.) and it says it is already on my wishlist. I admit, I’m a kid so I may be doing something wrong. But, if I’m not, you people have a bug in your system. Now, don’t get me wrong, I love your company, U are organized and helpful to the Human race. But pls, fix the list problem..Nicoley34Version: 15.19.0

Problem with grocery pickupI’m sure in many cases it’s helpeful that the system automatically sends someone out with your groceries as soon as you roll into the parking lot, but if it does that automatically without you confirming that you’re there and ready to receive, that could mean a Whole Foods associate is out there looking for you for a hot minute. I arrived with the intention of running inside first to grab something that I couldn’t order through the site and then signaling my arrival (telling the app where I was parked) once I got back the car and moved into a curbside spot. But when I got back out there, someone had been waiting/looking for me with my order for several minutes, because the system automatically sent her out there as soon as I rolled into the parking lot..OldthinkerVersion: 17.8.0

The shock collar is exactly what we neededI’m in the elderly age category and currently living in an apartment with my two canine companions. This environment is new to all of us. Star the younger “furbee” thinks she is responsible for clearing all comers barking her disapproval quite loudly. Since neighbors are unhappy with this greeting I’ve been at pains to inform her that I do not need this protection and she should stop the noise before we are evicted. The new shock collar replaces one that ceased to work after only a few months. I bought this collar because it is well sealed and waterproof. My dogs are small and close to the ground where water and rain collect. I’m especially grateful for the plug/seal where the recharge cord is inserted to recharge. Thanks from Star and Lily and Patt.SengaRayVersion: 17.8.0

What happened?This used to be a well designed app but it’s not so great anymore. I’m not gonna write a whole essay on what’s wrong with the app, but one of the most annoying changes is instead of infinite scrolling, they added pages. What idiot thought that was a good idea?! Please go back to infinite scrolling, or at least give us the option to have that instead of the pages. It’s also frustrating that if I add something to a list, then try t go back to shopping, the back button just goes thru all the previous pages instead of just taking me back to my search page. Why have the continue shopping button if I need to go thru all the previous pages to get to my search anyways? There’s more stuff wrong with the app, but like I said, I’m not here to write an essay..The briaVersion: 17.6.0

Used to be awesome till comments and reviews for products got corrupted.I’m writing this because since a couple of updates back, the comment and reviews for products have been messed up. Simply put for example, you search for an airplane, you pick your product from the search results, click on the reviews and comments for said product, and you get reviews and comments for a BOAT. A completely unrelated product. Don’t know if it’s just affecting me or others, but it’s extremely annoying because product reviews are VERY helpful and instrumental in making an informed purchase. Please fix. Everything else is fine though..SparttyVersion: 13.5.4

My homepage icon bar with the home, profile and shopping cart icon as fallen and it can’t get upHELP! It’s driving me crazy. A few days ago my homepage icon bar with the home, profile and shopping cart icon as fallen to the bottom of my page and I cannot move it back to the top. I’ve reinstalled app, changed my password, google searched, called customer service and they told me to leave a review on the App Store and I will be contacted by the developer. It drives me crazy because I cannot see through the bar and it gets in the way of scrolling and viewing my page. In the last few days it’s changed back and forth at random. Every time I think it’s fixed, it’s not long before it changed again. I do nothing different, what gives? Most importantly, HELP!!!!.K @ NorCalVersion: 15.17.0

WhyWhy are you no longer showing items that are related to the item that you’re buying??? That was one of the most helpful features. I don’t want to see a list of sponsored items. You guys really need to do user testing because none of your new changes make sense. Customers don’t want any of this. We don’t want to see a bunch of movies on the home page. This is not Netflix. Also.. In a time like this why are you only selling needed products to government and hospitals??? They already buy from large Chinese corporations and warehouses and can find things anywhere if available. The regular people don’t have the privilege of doing the same thing. Think about the people that support you on a day to day basis! It is already hard enough finding items in stores!!!!.La Pandora 5Version: 15.7.0

Needs a Forward button.I use the app a lot, and it’s great for shopping, but I get frustrated because of the combination of no forward button and slow response. If I have gone to several screens looking for something, and want to go back one screen, I hit the back button. Because of slow response, it looks like I miss-hit the back button. I instinctively hit it again and I am returned back to the beginning screen of the session. I cannot forward back, so I am forced to try to recreate my previous searches. Ugh. If no forward button, I need an instant indication that back is actually in progress so I won’t be tempted to hit back again. Or, stop going back to the beginning with two presses of back..StrickceVersion: 13.5.4

Recent Update is Very AnnoyingI’m not usually one to leave reviews on apps that I use, but I’ve been very frustrated after a recent update. Searching for things has become exponentially more annoying. Each time you choose a new category to refine your search (such as choosing long sleeve, or size, or department) it automatically takes you to results. Each time. So if I’m looking for something specific, such as “Long sleeve, V-neck, Floral, size 16, under $50”, it will take you back to results after each of those that you choose. It’s VERY annoying; the old “refine search” menu was great, and I can’t see how this is an improvement on it. On the positive side, search with picture is useful and fun, and is the only reason I’m not making this a 2 star review..Hellofrom4amVersion: 15.3.0

Terrible updateThe new update is terrible! It takes longer for searches to show up, does a bad of job filtering, and the most infuriating part is when you’re searching for something and you click on the product to look at it closer and read the reviews and then go back to the main page, it takes me back to page 1!!!!! What the heck is up with that?! It’s almost like you’re begging people to not waste their time and energy into looking for something and just not buy anything at all because the experience is too frustrating. Also, why did you take away the back arrow when looking at pictures in the reviews?? Somebody needs to rewrite it and do another update, but actually improve it for the users..SouthkallygirlVersion: 15.19.0

Designed for one function—to buyThe app is not designed for users to shop. It is designed for us to buy. All of the work comparing one product to another must be done elsewhere. I contacted customer service to see if there is a way to select criteria for an item and was told to enter the description into the search window at the top. That method doesn’t allow a buyer to enter more than 3-4 criteria. Many other websites have a much more robust search capability. As the biggest (and richest) online market, I expect more. Buying, not shopping is where Amazon’s efforts are. In my opinion, the abundant wealth of Amazon’s inventory choices lends itself to shopping for the product that best meets our specific needs, rather than clicking and buying the first thing that pops up..TLC1958Version: 13.21.4

Turn off the option to update address/payments details at checkout. Doesn't work! 🪳Not the worst app. I mean, even writing this review I can't see what I'm typing because of a bug with dark mode. It's white text on a white background. App shouldn't allow updates to billing or shipping at checkout. It's all messed up. Only navigation is tapping back and it's all out of order. Attempted to update shipping and put in my new debit card info and my initial checkout changed my shipping address BACK to the default , added the shipping address as my billing address AND changed the name on my default shipping address to the name I added to the temporary address I had added for 1-off shipping. Whole processed is messed up. Please fix or push users to their account info, which worked fine..Eliza12Version: 17.9.0

Great app for CanadiansFlawless app, works great w/ prime shipping is super fast plus you get to use prime video!.IEMNERDVersion: 9.17.0

What just happened?I love the amazon app. I use it to buy almost anything I want or need. I know that I can trust them with my information and bringing my packages on time. However in this new update something must have glitched. All of my information has been wiped. My order history (I have 4 orders on their way and now I’ve lost the ability to track them), Wish lists, and items in my cart that I’ve saved for later. That’s only what I’ve noticed, I bet my cards and shipping address is gone too. I bet amazon is trying to fix it but it’s still very inconvenient..Alo41xVersion: 9.17.0

Integrate Amazon Echo App into this appCan you please either integrate the ECHO app into this one or release the Amazon ECHO app in Canada... I have multiple Echos and can't update the app... You have it available in other countries I don't understand why we can't have it here....Grailx3Version: 9.17.0

My go toI love Amazon. I didn’t realize how much they have to offer. I order almost everything through them now. I have no had any issues with shipping or receiving. Everything has shown up. Highly recommend. Only down fall is that I live in a rural area, and some things do not ship to my area..Cdhouse72Version: 17.6.0

Keeps deleting booked pickup timesIt’s hard enough to get a pickup time at Walmart for my groceries, but now the app has simply deleted the pickup time I’ve booked. As a result we have not had groceries in 2 weeks. Stop wasting money with TV ads to tell everyone how you are caring for your customers and use the funds to fix your POS app..TonyRiverVersion: 15.8.0

Latest UpdateNot sure why the today’s deals option was removed I can’t find it anywhere and loved checking those multiple times a day. Please bring it back!! Other than that the latest app is better in a lot of ways.Lynx SpadeVersion: 15.7.0

Fix the last app layoutThe new bar at the bottom just clutters the screen and is so annoying... please return the cart to the top section!.Iphone65555555Version: 15.3.0

AmazonWhile it’s ultra convenient for shopping, it lacks clear labeling of items produced or sourced from China..YyccanuckVersion: 17.10.0

Please work on the DARK THEMEI love the app but I find it hard to shop and browse at night. I wish there is an option for dark theme like most of the apps have nowadays.NeedytechsavvyVersion: 17.10.0

Delivery timeA lot of the times they don’t say exactly where the item is coming from and the delivery time ends up being months.Cinzia_19Version: 17.10.0

Bad business practicesI wish the company was more ethical in terms of warehouse practices..MercedesBenz09Version: 17.10.0

Always tells me I have no ordersI try to check my order from the order email that was sent to me. This link directs me to the app and the app tells me that I have no orders. Has always been going on but never wrote a review until now. Canadian by the way.KojjayVersion: 17.7.0

Dark mode is missingApp is great but still dark mode is not available in the app..Fine & ExcellentVersion: 17.4.0

Great app too many fake reviews and productsAmazon needs to do better weeding out the tremendous number of fake reviews and fake products. Not acceptable..PhilosopherdogVersion: 17.4.0

ShippingMost order claim fast two day shipping prime even when tab is clicked then when you make order it can take months. They need to fix issue.Franco bergamortoVersion: 17.2.0

Convenient but unpredictableI love the convenience of shopping in amazon. Deliveries come fast. BUT am sick of receiving items that are faulty or low quality. Returns can be difficult and I feel like ai have wasted so much money because of it. Some items are definitely worth buying in store in case of needing to return it..AkdnckcdlVersion: 17.2.0

Be carfulI’m not gonna lie I truly respect amazon services but due to my haste and excitement when I seen a decent laptop to order on the site I had made an account at the time to order it. DON’T create a new account for purchases over 1k and if you do defiantly don’t borrow anyone’s even a family members Creditcard/payment method! My account went on hold for like 3 months due to this confusion and I know I’m prob the only one to blame with how I went about the transaction but I’m giving it a 3 outta 5 cause the product was delivered in fresh condition but they are too serious about security and I don’t know if that’s a good or bad thing but never had this issue on any other site I placed orders on..RPG_MasherVersion: 17.2.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 17.11.0

Amazon Shopping Negative Reviews

App is cluttered and search is horribleHow is your search function so horrible. Stop showing me all the junk you want to sell and show me what I want to buy! If I’m looking for auto parts let’s say and I go through all the trouble to put in the info for the vehicle I’m looking for parts for, stop showing me part for anything and everything!! This is the biggest joke for a company this large to have this crappy of a search function. I don’t need to see water pumps that fit a Chevy when I’m working on a Ford!!!! Do you get this!!! I’m not gonna see it and think oh that’s a good price let me buy one of those too! I’m tired of clicking on what I think is the part at the price I want only to find out on the next page that this part does not fit my vehicle?!?! Then why did you show it to me!!!!! I searched specifically for a water pump for a 2011 Ford SuperDuty F350 SRW 4x4 Lariat FX4 long box w/6.7L diesel. I do not need to see any other water pump or any part for that Matt that does not go on this specific vehicle got it? If I search solar charger with 4000mAh. The first 100 items showed to me not a single one is a 4000mAh charger. Why is that? How hard is it to actually show what I’m trying to buy?.Jimbob1924Version: 17.8.0

0 out of 5Im not allowed to leave a no star rating in the star rating, so let me explain. I made an account last year and ordered 3 things. 2 of them came late, although it wasn’t a big deal. The third thing wasn’t even what I ordered, but because I wasn’t charges extra I decided to just accept it as it was. Then when they gave me an option to send them my credit card information, I choose not to. Because of this, they suspended my account and held it for review, then refused to review it for several months leading me to make a new account, however if you do this you are breaching the terms of service. So now all accounts I make are suspended and the support team told me they refuse to accept money from me. My mistake was making a new account after they suspended my account, but they suspended my account for not giving them my credit card information, then refused to review the account for a year. No one works there to intentionally screw with customers, but their rules and how they treat them is certainly not professional. They informed me that the credit card linked to my previous account was deleted and therefore not linked to the previous accounts, but since it was used at all, they can’t accept it. Incompetent.Waifu dealerVersion: 15.21.4

So many bad changes/updatesBring back the drag and drop save/compare option. It made it easy to scroll through other items in your wishlist. Now we have the heart button to add an item to save an compare but we have to actually pull up the list to look at the items. Instead of having easy access. Make it easier for us to browse through the customer review pictures. When I click on a single picture and then go back to the full list of pictures it takes me all the way back to the top of the list instead of taking me back to where I was. Imagine looking at products that have over 100 pics and you have scrolled through 50, you enlarge a picture, and when you’re done looking you hit the back button and they take you back to #1. That’s annoying if you plan to look at more than one picture up close. Also, please allow us to scroll through items we’ve searched for without having to press “next page” every 2 minutes. We used to be able to just scroll unlimited products all on one page.CarterdlVersion: 13.19.0

Was great until iOS 13Works fine on my iPhone (haven’t updated it yet), but when I try to post a question from my iPad, the button does nothing. And it’s super hard to find an item again unless you add it your cart or list, and then even if you don’t buy it, it will keep showing up in your recommendations for years to come (plus the listing can suddenly go from something normal to something you didn’t want to know about, and then THAT’s what’ll be recommended to you forever). There’s also no way to edit those recommendations, so you’ll always be bombarded with it Also there’s no way to report a sale of something that doesn’t belong to the seller (the most you can do is report them for incorrect product information, which they never read, or give them a bad review, which will be removed and might get you banned), so there are all these listings that say “handmade costume REAL PICTURE” and use stolen images of characters and custom items that the real owners have very clearly stated are not for sale..Luna SolterluVersion: 15.7.0

Ugh so badEver since the new interface it’s gone from bad to worse. The app is clunky and it freezes if I go back from an item page sometimes it resets me all the way back to page 1. Then I have to scroll down hit next and do that 5x to get back where I was. Sometimes images don’t load on the list pages. My WiFi is fine doesn’t happen anywhere else. They don’t make it any easier to shop with these issues. I hate how they list orders now. All out of order and everywhere. 1 of my orders just fell off the wagon no notifications on THAT 1 supposed to arrive yesterday it’s a few miles away and now suddenly it’s 2-4 days before delivery and that is not at the top of my order list - a missed delivery! No it’s down at the bottom just above delivered but below all upcoming deliveries. Unreal. This should be a priority because it was missed it’s close by and there’s a shipping issue delaying multiple days and no explanation. The new interface is not user friendly. Prior to most recent update notifications were at the top to click (the bell) it’s gone now..MissMel01Version: 15.21.2

IPad version full of bugsI expect a better iPad version from the largest richest conglomerate company in the world. The iPad version hasn’t had an update released in a very long time, looks and functions different than iPhone version, looks and acts like it hasn’t been updated in 5 years. iPhone version looks and works much better and efficiently (except the lists section which is counter intuitive on iPhone version). iPad version has dozens of frustrating bugs - to look at a picture closer is hilarious, to scroll through search results defaults back to page 1 of your search each time which is scandalous, when you click on a product the page loads and expands for several seconds and takes a while for it to line up with other hyperlinks which is amateur. Who is in charge of Amazon’s app developing? They need to have the awareness of keeping all apps on Apple devices the same, update the versions at the same time with the same look, make sure the iPad version is up to date and working perfectly like the iPhone version does..NikkibanksVersion: 17.1.0

Progressively worseMore and more it’s harder to find things I know are available due to the results bringing up all sorts of things that have nothing to do with my search. The filters consistently remove items which makes it harder to compare without going through tons of pages. So many items are listed multiple times with no difference in price, seller, item, or prime availability which only makes searching tedious. Lately when I search for something I’ve bought it’s no longer at the top of results but gets removed from my list which is inconvenient. Finally the new layout to me is objectively worse for functionality but was pushed through because it looks “nicer” to whoever developed it. It loads slower, less shows up on the screen due to everything being 50% larger for some reason, and has made it slower browsing. Now I’ll be less likely to use the app to buy things more spur of the moment and buy fewer more necessary items on desktop..ZachtheRedVersion: 15.16.0

FrustratingI have been using this app for a couple of year now and everything was going fine until this year. I have tried to order twice and I haven’t received either or the packages. The first time I got a full refund but the second time they told me I got a refund and never actually gave me my money back. I tried telling customer service but I don’t think they believe me and i don’t know why. They told me I got my refund back but when you look at my gift card balance it’s 0. I haven’t ordered anything since I placed that order so I don’t know where the money went. I have been having such a hard time trying to communicate my problem to them but they just don’t seem to understand or want to believe me. I also tried sending them screenshots to show them I wasn’t lying but the email they gave me didn’t work. Then they said they would give me a $5 gifts card and I never got it either. This app has been frustrating me so much lately. I just want my packages..Gutierrez037Version: 15.15.0

Annoying.Hands down the most annoying thing about this app is trying to see reviews left on products. God forbid you try to open a photo to view a product and swipe through other photo reviews. That would be too simple. You have to open and close each picture to see them, even if they’re part of the same review. However, if you look at the view all feature, there’s suddenly no problem in swiping through photo reviews. Makes no sense. Also, can’t tell you how many times I’ve been scrolling quickly through products and accidentally swipe the screen and lose my place since I’m forced to move back a screen. The app is so sensitive that just a simple caress and I’m no longer reading product descriptions and I’m back at the home page. You would think that a company that makes billions of dollars almost every day can afford to pay to have better app integration and UI/UX, or, you know, pay their employees more..Come on amazonVersion: 15.20.0

HorribleThe app is horrible. Better to use the web site, but it has a lot of issues too. Tracking from the app isn’t accurate and it wont let you copy the tracking number to paste it into the carriers web site for tracking so you have to type it in manullay going back and forth between screens, or go to the web site and there you can copy and paste it. The search engine is getting more and more difficult to find what you are looking for. Type in one thing and you get 100 returns from products that have nothing to do with what you were searching for. Search for a product by a specific manufacturer and you might get it, 30-40 results down after they have tried to sell you 30-40 different things than what you were looking for. They really need to get a grip on this as if they don’t people will start looking elsewhere for products because this place is getting too difficult to find what your looking for..DwgvsVersion: 15.14.0

Latest version is extremely frustrating to useThe most recent upgrade makes shopping very frustrating two major reasons: 1 you have either hidden or removed easy access to the share option when viewing detailed information for a product, and 2 your search engine refuses to honor filtering requests that attempt to limit purchase options for a given product line. I often serve as a consultant for others asking for purchasing suggestions in my areas of expertise. This requires me to share the information with my clients. Your lack of a obvious share option forces me to use a web browser to get a link that can be easily share is a pain. Why are you afraid to allow an easily accessed share option on a product’s information page? When requesting option for a product type based upon brand, I DO NOT want to see products from other brands, I ONLY want to see options from the the brand selected in the filter. The filter was chosen for a reason, please honor it..KJS53Version: 17.4.0

Unreliable search results and product ratingsConsidering Amazon’s vast tech resources and net worth, this app is a huge disappointment. One of the biggest problems for me is the abuse of the review system. There are products with hundreds or thousands of five Star reviews which are obviously fake. If you look at the users review history you can see the user has posted the exact same review for different products. How does Amazon’s AI not catch this?? Another bug is sometimes there are several reviews for the wrong product mixed in with the product you are viewing, as if the product IDs got mixed up at some point. For example, a fish tank might have multiple reviews and photos for a travel pillow. Totally unrelated products got their reviews mixed together. This means the average star rating must be wrong. Overall, product star ratings are unreliable if these issues are not fixed. A few other annoyances of the app are: - They removed infinite scroll in search results. You are forced to click “Next”, and shown paid ads at the bottom of the search results. At least let us increase the number of results per page. - Filters functionality keeps changing. And there should be a way to set your own defaults for filtering and sorting. - The default sort order for Searches is to show “Featured” products first. I’m assuming this is so they can charge sellers to appear at the top of the list..CowtownGirl76Version: 15.13.0

App FlawsThe app is pretty decent. Some of the most frustrating things about it (especially being a customer from Guam) is I’m not given ANY shipping options. The only available option is “Standard shipping” (which costs more than half the order!). Then there’s the “in stock” misinformation — I ordered 3 different items which all indicated “in stock”. After a week with no shipping notification, I followed up and customer service informed me I’d receive an email when these items ship because they’re not in stock! This was horrible! I had to cancel those orders and place re-orders for these items Atleast twice after that incident of information not being updated or relayed to the customer. Lastly, I’m a prime member and every single order I’ve had to pay nearly half the cost of my order in shipping! Why bother offering prime if I’m still charged sooooo much in shipping?!.V.LarimerVersion: 15.16.0

Issues with latest updateSearch feature brings back incorrect results when Im logged in with my account. When I try to search for a particular item and I am logged in to my account the search results are way off the mark. If I log out and search again for the same item I get the correct items in the search as well as the correct prices. This is also happening in the iPad. If I want to see the correct results I have to go through suggested items or sponsored items or items that I have previously bought and then search from there without using the search bar so the results are accurate. If I do not do this and go directly to the search bar the results to come back are incorrect. To the extent where the names of the items are wrong and the prices are way higher than if I search the item through sponsored or related results..Kevin8226Version: 11.18.0

Floating navigation bar is ugly and less functionalI feel like every time they make a major update to this app, it’s a step backwards in terms of the user interface. The floating navigation bar at the bottom is annoying. It’s in the way of content and easy to accidentally hit while scrolling (not to mention it looks terrible). A previous update made it so that you have to set search filters ONE at a time. No quickly going down the list to tick off all requirements as you could in the past. That prior update also forces you to click the NEXT button constantly instead of being about to scroll through the results. I’ve been using this app for years, and for a while there it was nice to watch the gradual improvements. Now, I cringe when there’s an update, wondering what they will ruin next. Have the designers ever actually used this app?.Kms262Version: 15.9.0

Horrendous; it's like a babies toyThis is not a new app design, if you're blinded by big retail here, it's the same design from 2017. I don't get why your developers can't redesign or debug anything. viewing lists is absolutely impossible and has been broken for about four-months now. it's like a game trying to go through it. the cart still unnecessarily updates when you live for no longer than a few seconds -- forget about anyone that multi-tasks. used to be able to view the entire saved later cart, even if you had more than 100, now it stops loading at like 75 items. no dark mode. when 85% of popular user-based apps (yt, fb, ebay, twitter, ig, etc). all have dark mode. doubt they could figure it out and everything would just become color inverted. don't get me starter on how utterly disgusting the search is dumbed down. p.s. if you mention dark mode in your feedback it won't be forwarded to the devs team..JessesaintVersion: 15.19.0

No Option for Review Writing etcSorry, but for some reason now it’s impossible to find a way to leave comments or write reviews - which i’m pretty sure has changed. (this is on the ipad app, & ipad apps are notorious for issues since developers only seem to care about iphone apps) there is no place to “write a review” on the product page, & there’s no option to choose on your orders page(s) either. you can try to return something, look at order details, but there’s nothing to click on to leave a review. you can’t even leave a reviewer a comment. when you have a question, the button to post doesn’t even work. now i finally found where i can leave a review - way down at the bottom of the page (past the reviews, not at the top of the reviews where you would expect it). same issue with comment or question leaving..Nico1etVersion: 13.21.4

Worst app ever /scammersDON’T GET THIS APP This app is terrible and customer service is so bad it makes me want to scream I’ve been cheated every time I order from here they lie and say my orderes never processed and the money’s still in my account but when I show them proof it isn’t they try to justify everything and tell me I’m in the wrong when I’m not they don’t send out emails if there could be a problem and when they do it’s in the moment you complain like that’s gonna make everything ok when it’s not I’ve been cheated and lied to so many times if you get the app be careful I’ll trust AliExpress before I trust this app again hell I’ll try wish before I use the app again it’s a waste of time space and phone data I wouldn’t recommend getting this app even if your life depended on it when I say I’d rather be shot then to use this app again I mean that with every fiber of my being and every once in my spirit don’t get this app.Skinniminnie213Version: 15.8.2

2020 and no infinite scrollIt’s so annoying that in this day and age you guys don’t have the option of an infinite scroll. I feel like you did for a while and then you took it back. But, if you are going to take it back, at least give the customer an option of more than a handful of choices per page give us the option to have at least 100 per page. This is annoying especially for an app not to have options. People that live on the go, don’t want to have to click a next page button for every 15 items displayed. Also seems unfair for the vendors that there’s so few per page displayed. People get frustrated after clicking through I’m guessing a certain number of pages which leaves the rest of the items undiscovered. The funny thing is that your home page on the app has infinite scroll with all that random stuff that no one is interested in....😖.Maya6940Version: 15.9.0

What happend to the wish list?I really don’t like this new version. It wasn’t broke why fix it? What happened to the drag and drop for the wish list? It made it really easy to look through and go back without having leave the current page to go and select the wishlist. I was comparing paint colors and could see them right there side by side now no more. We’re currently building my son a playhouse and we’re also building a chicken coop. Having my wish lists available right there made the shopping easy. I also am not really happy with two columns. I never like that layout on any website or having to constantly click on next page instead of just scrolling on through. Not pleased with this update at all. At least provide the option of changing the type of layout and bring back the drag and drop wish list..PacificdreamerVersion: 15.4.0

Don't say it's getting delivered when it isn't.Stop saying it's getting delivered today by 8p, then say, "Give it three more days," when it doesn't arrive. It implies you had tracking info that the driver had it, but now the driver is just gonna hang on to my stuff last minute for a few more days. I mean, is that what's really going on? Maybe you need to vet your drivers better. If your tracking is ambiguous about delivery date, then be transparent and keep it ambiguous. I was excited to get my items today, because you definitively said it was coming today. Then it was, "Psych! Wait or get a refund. We basically put a hold on your funds you could have spent somewhere else without frustration." This is the third time. I know pandemic is going on. I get waiting a little longer. But don't say it's arriving when it isn't. That's not how tracking works. And you have that tracking info..DysceaVersion: 17.3.0

Subscribe and Save is a rip-offThis review isn’t about the app. The app is fine with me. This is about Amazon’s subscribe and save. I had many items on it and realized the item was cheaper if I had ordered it myself. I contacted custom service and was told to wait until I receive the item before they would give me the cheaper price. I’m figuring when I did receive it, the cheaper price would be gone and they wouldn’t refund or they count on a customer forgetting to contact them. I canceled my five year prime membership along with canceling all subscribe and saves. Prime has gotten to be a joke, too. I loved the music. Now they want to you pay MORE to hear up-to-date good music by subscribing to their music service. The only reason I had prime was for the shipping and the music. Now we’re down to one and I’ve been finding better pricing on items I buy elsewhere. Prime is no longer worth it for me. So disappointed..Play6589Version: 13.13.0

Customer service is badThe app itself has worked perfectly fine for me and I was able to order stuff with it arriving to the address but when my account got locked I had money in there from gift cards, I contacted customer service, they said I would get a message for verification between 24-48 hours, I’ve never received any message besides one that didn’t help me at all so I ended up contacting them again, they said the same thing for over a week, they ended up calling me to resolve the issue through a call, I got at least 2 minutes into the call and they went silent, I waited 5-10 minutes hoping they’d say something back but then they hanged up, I ended up losing money I was saving up to buy Christmas gifts, my only advise is to stay away from things that could get your account locked!!.SkinneyfaggotVersion: 15.21.4

It’s okI use the website but it said if I try the app I get 30$ split into two 15$ but only got one. Asked support but it would be to much effort for me to maybe get that 15$ it said I’d get they also tried to get my phone number after I said I didn’t want their help any more and that it was fine It seems it it try’s to trick you into subscribing by putting it on it automatically also it’s filter isn’t the best. Update: I bought something that’s over 200 and had to return it but for some reason they won’t pick it up. I’ve talked to customer service but they just say the same thing over and over and won’t fix it. They just say they will reschedule the pick up but that doesnt do much as they just don’t pick it up. Then I ask to extend the return date and they say they can then say the can’t. They barely understand English.Cool9955Version: 17.4.0

Gets worse with every updateI've been using this app for a long time and was happy with it, but the latest version is broken. So much so that i really hesitate using it and now use the website mostly. For example, if you are looking at an item that have options (like different sizes) and the product description and price are affected by the option, then the app does not refresh when you change the option so you are shown the wrong price and the wrong description. Also sometimes if you change the option and add to cart, it adds the wrong item to your cart (it ignores the fact that you changed the option). Very annoying and almost unusable. update: this app keeps on getting worse. basically a broken browser embedded in a shell app. most links don’t work. it’s ugly looking and in tiny fonts. bring back the true native app, please!.Goofy_ftVersion: 15.21.4

Less user friendly than it used to beI used to like the app - it had most of the same searching ability as the desktop browser. With all the updates recently, it has to reload the page each time I want to add a filter even if it is a deeper level of the same type of filter. I also used to be able to use a search term and select ANY category I was interested in. Now a search term may only yield a few options to narrow a category. Example: I search for “stainless steel” and I can’t refine my search by the category of “arts, crafts and jewelry making”. If change the search term to “stainless steel charms”, I can refine my search by “arts, crafts and jewelry making”. The problem is that “charms” may not be the exact thing I am looking for and I want a more broad search but not so broad that I get entirely unrelated items..RedSwan91Version: 15.9.0

Not easy or accessible shopping anymore!New version continues to freeze device when trying to choose a category and search for daily deals now hidden! Unable to report sellers with hand sanitizer listed as soap or water container. I’ve ordered throughout the pandemic several times and I’m happy to have gotten my order. Yet, I work from home and need a new headset that’s deemed non important because it doesn’t fall under amazon’s list. So I’m given a 5 week delivery estimate on prime item! The new app showcasing prime video is tiring! I have to hunt for things that were previously accessible upon launching the app! After I’m able to choose a category the app freezes! I’ve tried 5 times and same issue at the same place every time. I get more frustrated trying to find items to purchase! This isn’t easy, shopping! Something that was somewhat therapeutic became super stressful!.Pesha2012Version: 15.7.0

Seems much slower and have to reloadThis latest version seems like it has introduced some very pesky flaws. First issue is when I open the app, start typing into the search window and the letters are not showing up as I type them. Example if I’m trying to search for “generator” and after typing “generator” into the window, It used to automatically fill in as I type but now it misses the “ge” part of the word and the word “nerator” is showing in the search window. Obviously there is nothing called a “nerator” so it doesn’t show any search results. The other issue I (and others I know) are having is when you have an order in shipped status, the tracking link shows up for a split second and just goes blank, if you go back and hit the update link a second time it is fine but this is annoying..Still gonna use itVersion: 11.16.0

Just use a browserI downloaded this app because they were doing a deal, I’ve used it for a while now and I’ll be going back to using the browser. The “go back” option isn’t available everywhere, so if you’ve been looking through a bunch of stuff for awhile and accidentally hit the wrong button you can’t just go back, you have to do it all over again. This seems like such a stupid thing to do, just make it so you can go back whenever! Also there is no option to go forward, you can’t jump back a few pages to check something and then jump back forward, you have to navigate a bloody maze of you want to do that. It’s layout is pretty much the same as the browser layout so there is no advantage to having this app taking up storage on your phone, and using the browser lets you go back and forth. So stupid, fix this and I’ll rate it higher.40$ poorerVersion: 13.2.0

Useless release notes alwaysEvery update always has the most vague release notes ever (“bug fixes and improvements”). So you never know what you’re going to get when you update. I wish Apple would force devs to provide accurate, meaningful descriptions of their updates. I want to know what I am installing on my device and choose why I install it, not just blindly trust everything Amazon releases like a sheep..Some_Guy__Version: 13.4.0

Go back to the old way of loading!This new update is absolutely garbage. Having to click “Next Page” per every 10 items is ridiculous. Go back to the way it was before, please! Seriously hope this gets fixed. I’m avoiding even using the app now because of how irritating it is to search for things!.Kaylasharp_Version: 13.19.0

New UpdatePlease go back to the old look. This one is very hard to look at and navigate. Too bright for dark mode users..Sam00024Version: 15.2.4

Worst IT support, lock ur account for no reasonAmazon has got arrogant towards its customers. IT malfunction locked my account, called twice, still couldn’t solve and simply asked me to create a new one. Amazon should die. Go support some new platforms that still know how to respect their precious customers..MingchuedxxVersion: 13.21.4

This should be called Amazon ChinaMost of the vendors here seems to be from China? If you can’t block vendors from China from selling in Canada, can you at least give buyers a way to filter them out? This is so annoying.PissedOfMemberVersion: 15.8.0

What happened?I liked the app, but today I am getting something completely different...I hate it, can’t find my orders or anything else from my phone. This just happened today. Bring back the one I had yesterday!.Val 800Version: 15.2.4

Wish list tray gone, what’s the point of the appNo benefits to using the app especially now that the wish list tray is gone. Not really much different than the website. I haven’t used the app months for that reason. I will be deleting the app..DdddddddddawsonVersion: 13.14.0

Terrible new update! Sad...Amazon homepage is reduced to nothing except adverts for gift cards, kindle unlimited and some tv shows. You can’t find the deal of the day on the homepage anymore; recommend products are gone; basically if you’re looking for inspiration on what to buy, you can’t do that anymore since there’s literally nothing that they will show. Lost a customer Amazon....Paul113zVersion: 15.6.0

Ugly and buggyI really don’t like this new blue version of the app. Navigation isn’t intuitive anymore (where are my lists?), there are lots of visual bugs (gray horizontal lines when scrolling pages) and flotting menu wast screen space. Revert to the previous version, please!.45ZER0Version: 15.3.0

Terrible UpdateCan’t find “Today’s Deal, Lightening, Upcoming Deals” with the new app. Where is it hiding or is it no longer accessible on the app?.MmnbGhVersion: 15.7.0

AwfulThe new update won’t let me select other options! For example if I’m looking at a rug and the picture is white, it won’t let me select the black option. No matter what it is, clothes, games, pictures, anything I cannot select any other option than the one that is the preview!.Seleena1995Version: 17.4.0

Hit or miss for sureI’m an amazon prime member, I’ve been using this site since November 2019 and I’m the beginning I was beyond impressed with this site, however since February of this year this site has repeatedly taken my money for orders placed that I’m still waiting for, making it a total of 3 orders. Apparently amazon has no problem doing business with companies who rip their loyal customers off bc I tried to contact the seller with no response several times, I went to amazon only to be told it wasn’t purchased from them so they can’t help, witch I’m sorry but how do you have the ability to sell the item through ur site but refuse to take responsibility when things go wrong, that’s just shady if you ask me, amazon sent me a link to request a refund witch I’d already been attempting so basically they did nothing but profit from a customer who already paid a monthly fee, again feels a bit off if you ask me, when your a multi million dollar company and helping a customer get $85 back is too much that’s just not cool, A little loyalty and assistance goes a long way that’s for sure. Stacey.Stacey ThibodeauVersion: 15.15.0

New Updates = Better ?I miss the old version, now i don’t see prices of the items in list and have to go througt Shipping method to be told that this item is not available in canada? Why bother shopping for things not available and don’t show prices of items like it used to be! I rarely complain but... this updates isn’t friendly at all..Simply after allVersion: 15.7.0

I really hate the new lookFrom the baby blue gradients to the floating tray at the bottom of the screen, this app screams “GO AWAY!” as soon as I open it. It just looks like a child’s gaming app instead of Amazon. So bad, I just deleted it. Would rather use my mobile web browser than use this app with this update..Sick of renamingVersion: 15.4.0

Why did you guys change itI dont like the new update.AkileshreddyVersion: 15.3.0

Floating menu hindering UXThe floating menu is a nice touch but at the same time it covers 20% of the app working area. This results in viewing restriction on the product landing page including product detail. Users need to constantly scroll to unearth what is below the floating menu. This also makes it difficult to perform screen grab on product images including details to share with friends and family in one go..*-RedWhitRose-*Version: 15.3.0

Cluttered screenAnother unnecessary update with annoying new graphics that overlay the screen that I am trying to read..Old and not so wiseVersion: 15.2.4

Never Delivers on Time!Paying for Prime membership is a huge waste of money as they NEVER deliver on time and when they mess up orders or shipment dates they like to tell the customer oh it’s your fault! Guaranteed deliver? Don’t believe their lies!! Save your money and don’t bother with the “Prime membership” scam artists!!.Wildhorses73Version: 13.21.4

Wow what happenedI loved amazon, and now all of a sudden the app doesn’t work for me. My wish list is gone off the bottom of the app, I wasn’t able to add stuff to my wish list and now I can! What is wrong with you people, why would you try to “improve” something that didn’t have much problems to begin with? Great job Amazon..Solid_Liquid_Gas SnakeVersion: 13.12.0

This app sucksNew app sucks! Can’t find my previous orders,.Dylanlittle94Version: 15.2.4

No point paying for primeThere’s no more 1 or 2 day shipping. So why am I paying for prime..Billy1234(67890975433Version: 17.10.0

Sort By Price AbuseClearly disrespecting the ‘Sort By Price’ feature by allowing hundreds of $0.01 items with $10-20 shipping. Clearly not being managed by Amazon, dozens of retailers using the same tactic. Completely misleading and intentionally confusing to iOS customers. Unacceptable in 2021.MCDopsaVersion: 17.10.0

ReviewAlways too expensive. I only buy out of convenience. Every other store such as Walmart, Canadian superstore, Canadian tire and online buying from wayfair is cheaper. Also the deliveries have been ridiculously slow. Thanks Amazon. 🙏.Em000006Version: 17.10.0

Absolutely Horrendous1)In 2021 it's absurd that this app does not have an available dark mode. To make matters worse they've actually gone and thrown in this blaring bright teal blue overlay/top banner to blind you. It's as if they said to heck with people sensitive to bright colours and light. 2) When viewing used or marketplace listings you can't simply scroll through all available options. The first option remains on the screen and everything scrolls underneath it. This is extremely annoying and clunky to navigate. Make it a standard scrollable list. 3) The app has significant stutter and often gets stuck while scrolling with the only way to get out being to close the app and relaunch it. Updated: 4) the app UI progressively gets worse and worse with each subsequent update. Current UI is not intuitive at all - this is just a bad joke at this point... Overall the app is just clunky. For a multibillion dollar company this is a dollar quality app. Amazon needs to get on board with modern design and functionality..RandomName1692749201$4Version: 17.10.0

Open orders option disappearedUse to love this app, but where did the very useful open orders option go to see your pre-orders and unshipped orders. This sucks tremendously, please put this option back!!!.KuddoVersion: 17.10.0

It doesn’t let me see what is comingWhenever I buy something online it always scams me by not letting me see it in your orders it can’t even let me refund!.Fatwma 123Version: 17.7.0

Old Icon PleaseIt’s very irritating to have app icons changed on you after several years and this one is particularly ugly. Provide an option to retain the old app icon when making an update like this or JUST LEAVE IT ALONE!.Ajmilner85Version: 17.4.0

No dark mode in 2021Enough said! Give us dark mode and let us shop from our beds while half asleep..Badakchand_rathoreVersion: 17.4.0

No 2-day shipping with primeThey use the cheapest shipper, Canada Post, who are incapable of moving a package from point a to point b in less than a week. But yet Amazon continues to lie about free 2 day shipping. Don’t sign up..Reviewy2012Version: 17.3.0

Extra chargesAlways add shipping and handling after stating free delivery ?? Scam you !.FffooooolledVersion: 17.3.0

Big Tech CensorshipNo Thank You. Not Anymore. Not going to help fund a far left corporation bent on suppression of free speech and normalising radicalisation. I wonder how many more are doing/have done the same? Bye now!.Olivia mbVersion: 17.3.0

FI want to free speech. Don’t take the left side.Thangkho444Version: 15.21.4

Order unfulfilledOn January 10th 2021 I was supposed to have a Electric guitar and also the beginners kit but Amazon sent me only one of the whole beginners kit which was the amp so far Amazon has not kept there word on sending me the whole kit with also the electric guitar so I think that Amazon should next time “TRY” to fulfill our orders and what we asked for..Pixlatedski8097437936Version: 15.21.4

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