Amazon Shopping Customer ServiceAMZN Mobile LLC

Amazon Shopping Customer Service

International Shopping
Browse, search, get product details, read reviews, and purchase millions of products with Amazon International Shopping – now available in English, Spanish, German, and Simplified Chinese. Amazon packs a variety of features and functions into this ample app, whether you’re buying gifts, reading reviews, tracking orders, scanning products, or just shopping. Tap the mic icon and use Alexa to play music, shop, tell jokes, listen to eBooks and more.

Convenient
Sign in with your existing Amazon account to access your cart, payment preferences, and shipping options. Pay in your local currency with international credit or debit cards. Create or find a baby or wedding registry. No need to create a new account to manage your 1-Click settings, wish lists, or track your orders. Shop just as you do on the web.

Fast
Instantly compare prices and check availability by scanning a barcode, snapping a picture or typing your search.

Secure
All purchases are routed through Amazon's secure servers, protecting your personal, payment, and order information.

International Delivery
Amazon now delivers to 100+ countries in as quickly as 3-5 days.

Universal
In addition to International Shopping, you can change your settings in this single app to shop Amazon.ca, Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.com, Amazon.it, Amazon.es, Amazon.cn, Amazon.co.jp or Amazon.in.

In order to provide a rich experience and enable features such as voice shopping, shipping notifications, visual search, customer reviews, and authentication this app may request permission to access contacts, camera, microphone, notification, touch id, photos and Bluetooth.

For customers located within the European Union, United Kingdom or Brazil: By using this app, you agree to Amazon’s Conditions of Use applicable for your country. Please also see the applicable Privacy Notice, Cookies Notice and Interest-Based Ads Notice for your country. Links to these terms and notices can be found in the footer of your local Amazon homepage.

For all other customers: By using this app, you agree to the applicable Amazon Conditions of Use (e.g. www.amazon.com/conditionsofuse) and Privacy Notice (e.g. www.amazon.com/privacy) for your country. Links to these terms and notices can be found in the footer of your local Amazon homepage.

Amazon Shopping App Comments & Reviews

Amazon Shopping Positive Reviews

Best App Ever!Amazon’s App and Website is fantastic. But there app is wonderful. You can shop for anything at the top of your fingers. There app is easy to us and have great products and have a lot different items. It’s so easy to use and the app is well organized. You are able to track and see where your packages at without any hassle. And your packages come in time just like it will say when you order something. They nail it on delivery timing. I love this app and everyone I know loves it and I would recommend this and and having a prime member is great too but even without one you can still get whatever you are pretty much looking for. So I rate this app five stars. And my packages are on time and handled with care and the people you deliver are nice and respectful..Version: 15.17.0

Has frustrating UI issuesThe filter features and scroll action are frustrating and counter-intuitive in my opinion. The filters are tedious to update and utilize on a phone user interface (iPhone). Any time I want to apply filters, I have to tap > open drop down > select filter properties > tap "See ## Results". I'm not able to apply multiple filters without the entire page refreshing and taking me back to my dashboard. Some filter properties also can't be selected which makes searching for clothing and shoe items really difficult. I.e. I am trying to search for women's sneakers in size 9—the size 9 filter property is listed, but is gray'd out and can't be selected. It just makes searching for items in specific sizes and styles impossible. The app also has consistent issues with scrolling. Most of the time, I have to close and reopen the app a few times before I can actually scroll down a page without it bouncing back to the top automatically. I have no idea if the issues mentioned above stem from how Amazon's app and website function, or if it's an issue with my phone, but either way I usually end up feeling too frustrated to want to continue searching for things in-app..Version: 17.1.0

Poor experience for AlaskansIt seems that about half of the things in my search results cannot be shipped to my home near Anchorage, Alaska. I am a one hour drive from one of the largest cargo hub airports in the world, where most of Amazons products are shipped through, and where one of their warehouses reside. Why do you waste half my time on your application by showing me results that have those bright red letters that say “this cannot be shipped to your location”? You already know that, so why are you showing me products I can’t buy? There should be a preference to turn that off. My second pet peeve is that so many items cannot be shipped to a PO Box. Why? It’s not our fault that the Postal Service doesn’t provide delivery to our physical address, or my 100,000 neighbors in the MatSu Borough. Third, why can’t I mark a book or other product so that I never see it again?I keeping being shown the same books that I’m not interested in over and over again. There are many things this app does well, but these three issues are becoming more and more annoying. I’m starting to purchase from other stores that don’t have these issues..Version: 15.21.2

Absolutely Hate the New UI and Color CrimeI’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology. The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent more time figuring out the cluttered navigation than I did shopping - and I apologize, but I do not believe you could have found a more hideous chimera of accent colors if you applied two AI’s and a team of failed design school dropouts to the task. That sickly, washed-out mint green, tried to be aqua, and God I wish I were blue, is absolutely repugnant and nauseating to behold. Marketing FAIL! Please, for the sake of those of us with good color vision make it go away. I will have to use the mobile website until it is purged. If you just put it back the way it was, I’ll give it 5 stars out of mercy and never complain again..Version: 15.9.0

Used to be awesome till comments and reviews for products got corrupted.I’m writing this because since a couple of updates back, the comment and reviews for products have been messed up. Simply put for example, you search for an airplane, you pick your product from the search results, click on the reviews and comments for said product, and you get reviews and comments for a BOAT. A completely unrelated product. Don’t know if it’s just affecting me or others, but it’s extremely annoying because product reviews are VERY helpful and instrumental in making an informed purchase. Please fix. Everything else is fine though..Version: 13.5.4

Ratings after items receivedThere needs to be a comment section after rating delivery service to add personal comments. Existing ratings are to general and needs to be individualize to each recipients experience. Giving the company insight on improvement.I recently had an item left at my side door as I specified luckily I noticed my delivery alert and retrieved my package, although I feel the service was good I believe the package should have been placed as close to the door or home as possible rather than further away to prevent possible theft..it was very similar to placing an item on the front stoop for any and everyone to see the goal to make it as inconspicuous as able.. not to place it in the middle of the walk way as to alert others. This may be something that’s already stressed,But again adding a comment section might improve deliveries ..Version: 17.3.0

All Hail The Kingdom of Glitch-y Wishlists!Edit: Alrighty, now that you are here, let’s begin... You do know how your app is neatly organized? And your delivery service is excellent? Well that all is true. But your wishlists are awful! I put an item(s) and it MULTIPLIED. [Stammering for comic effect-] W-w-w why would it multiply?????!!!! That is ridiculous! It’s not just with one wishlist, it happens on another wishlist too!!!! And that is not my only problem with the wishlists, I put comments, quantity, and priority, on items and I walk away for a couple of minutes ... COMPLETELY GONE!!!! Why is that??? So, I try to re-ad (if that’s a word.) and it says it is already on my wishlist. I admit, I’m a kid so I may be doing something wrong. But, if I’m not, you people have a bug in your system. Now, don’t get me wrong, I love your company, U are organized and helpful to the Human race. But pls, fix the list problem..Version: 15.19.0

My homepage icon bar with the home, profile and shopping cart icon as fallen and it can’t get upHELP! It’s driving me crazy. A few days ago my homepage icon bar with the home, profile and shopping cart icon as fallen to the bottom of my page and I cannot move it back to the top. I’ve reinstalled app, changed my password, google searched, called customer service and they told me to leave a review on the App Store and I will be contacted by the developer. It drives me crazy because I cannot see through the bar and it gets in the way of scrolling and viewing my page. In the last few days it’s changed back and forth at random. Every time I think it’s fixed, it’s not long before it changed again. I do nothing different, what gives? Most importantly, HELP!!!!.Version: 15.17.0

WhyWhy are you no longer showing items that are related to the item that you’re buying??? That was one of the most helpful features. I don’t want to see a list of sponsored items. You guys really need to do user testing because none of your new changes make sense. Customers don’t want any of this. We don’t want to see a bunch of movies on the home page. This is not Netflix. Also.. In a time like this why are you only selling needed products to government and hospitals??? They already buy from large Chinese corporations and warehouses and can find things anywhere if available. The regular people don’t have the privilege of doing the same thing. Think about the people that support you on a day to day basis! It is already hard enough finding items in stores!!!!.Version: 15.7.0

Needs Revision of Filter & Sort OptionsIt’s confusing when I sort items by price: low to high and my results go from 800 down to 67?? Why are hundreds of items removed simply by re-sorting them in a different order? When narrowing searched items down by using the filters I wish there were more options such as where Items are SHIPPED FROM-North America, China, Global etc. like you can on eBay. When looking at an item the only way I can tell if something's not being shipped within the U.S. is the estimated arrival date is 1+ weeks from the order date. The other option I'd like to see is Free Shipping. There's the option to choose items that ship free with Prime but what about other items that ship for free that aren't Prime?.Version: 13.18.0

Recent Update is Very AnnoyingI’m not usually one to leave reviews on apps that I use, but I’ve been very frustrated after a recent update. Searching for things has become exponentially more annoying. Each time you choose a new category to refine your search (such as choosing long sleeve, or size, or department) it automatically takes you to results. Each time. So if I’m looking for something specific, such as “Long sleeve, V-neck, Floral, size 16, under $50”, it will take you back to results after each of those that you choose. It’s VERY annoying; the old “refine search” menu was great, and I can’t see how this is an improvement on it. On the positive side, search with picture is useful and fun, and is the only reason I’m not making this a 2 star review..Version: 15.3.0

Only If I could give it zero stars...I used to love this app so much, couldn’t live without it. But ever since the newest updates, it’s been the worse app imaginable. I can’t get anything done on the app without me receiving an error dog after using the app for five minutes. Then I have to wait. Then I have to wait some more. Then I have to delete app and reinstall it. For no apparent reason. I can barely use it on my desktop now. It always says that the website isn’t safe now for some reason. I just hope I’m able to purchase orders when I finally get done shopping. Whenever that’s gonna be... can’t seem to dodge these error dogs. Definitely 1 star. Please fix it..Version: 13.17.0

Needs a Forward button.I use the app a lot, and it’s great for shopping, but I get frustrated because of the combination of no forward button and slow response. If I have gone to several screens looking for something, and want to go back one screen, I hit the back button. Because of slow response, it looks like I miss-hit the back button. I instinctively hit it again and I am returned back to the beginning screen of the session. I cannot forward back, so I am forced to try to recreate my previous searches. Ugh. If no forward button, I need an instant indication that back is actually in progress so I won’t be tempted to hit back again. Or, stop going back to the beginning with two presses of back..Version: 13.5.4

Terrible updateThe new update is terrible! It takes longer for searches to show up, does a bad of job filtering, and the most infuriating part is when you’re searching for something and you click on the product to look at it closer and read the reviews and then go back to the main page, it takes me back to page 1!!!!! What the heck is up with that?! It’s almost like you’re begging people to not waste their time and energy into looking for something and just not buy anything at all because the experience is too frustrating. Also, why did you take away the back arrow when looking at pictures in the reviews?? Somebody needs to rewrite it and do another update, but actually improve it for the users..Version: 15.19.0

Designed for one function—to buyThe app is not designed for users to shop. It is designed for us to buy. All of the work comparing one product to another must be done elsewhere. I contacted customer service to see if there is a way to select criteria for an item and was told to enter the description into the search window at the top. That method doesn’t allow a buyer to enter more than 3-4 criteria. Many other websites have a much more robust search capability. As the biggest (and richest) online market, I expect more. Buying, not shopping is where Amazon’s efforts are. In my opinion, the abundant wealth of Amazon’s inventory choices lends itself to shopping for the product that best meets our specific needs, rather than clicking and buying the first thing that pops up..Version: 13.21.4

App improvements needed!I would give this app 5 stars if in the next update a few things changes. It would nice to make organizing different lists easier, like being able to move more than one object at a time. You should be able to hold an item and add it to a list without flipping from screen to screen. Deleting multiple things at once. You should be able to add things to a list from the “save later” section. Your list should be able to updated from changes by pulling down on the screen to refresh (to clear out items that were moved or deleted). After moving/deleting several things sometimes the app starts to run into issues with errors or crashes altogether. I will add more things periodically. App developers please help!!.Version: 15.19.0

Problems with iPhone X??I’ve used your app since you ever had an app! Never ever had issues! Because of that I give 4 stars. It worked a couple weeks back but been having problems the last two weeks. I can search and look up items as normal but when I click on one of the thumb links to read details about a product or buy a product. It’s a blank white screen that dimly flashes. (White and grey)?? I restarted my phone and everything else I think to do on my part. Nothing works. I understand it may also be problems with current bugs on iOS 11? Either way. If this isn’t just me, I can see it seriously being a problem. Anyway, Thank you, and everyone have a Happy New Year!.Version: 9.22

Great app for CanadiansFlawless app, works great w/ prime shipping is super fast plus you get to use prime video!.Version: 9.17.0

What just happened?I love the amazon app. I use it to buy almost anything I want or need. I know that I can trust them with my information and bringing my packages on time. However in this new update something must have glitched. All of my information has been wiped. My order history (I have 4 orders on their way and now I’ve lost the ability to track them), Wish lists, and items in my cart that I’ve saved for later. That’s only what I’ve noticed, I bet my cards and shipping address is gone too. I bet amazon is trying to fix it but it’s still very inconvenient..Version: 9.17.0

Integrate Amazon Echo App into this appCan you please either integrate the ECHO app into this one or release the Amazon ECHO app in Canada... I have multiple Echos and can't update the app... You have it available in other countries I don't understand why we can't have it here....Version: 9.17.0

Love itI love Amazon . I am not one who like to be shopping at malls and stores. So this is a great help for someone like myself. I also live in a small community with little access to a lot of items. Shopping through Amazon has made my life easier. Its easy, convenient and I also love that I can have orders sent as gift options..Version: 15.18.0

Keeps deleting booked pickup timesIt’s hard enough to get a pickup time at Walmart for my groceries, but now the app has simply deleted the pickup time I’ve booked. As a result we have not had groceries in 2 weeks. Stop wasting money with TV ads to tell everyone how you are caring for your customers and use the funds to fix your POS app..Version: 15.8.0

Latest UpdateNot sure why the today’s deals option was removed I can’t find it anywhere and loved checking those multiple times a day. Please bring it back!! Other than that the latest app is better in a lot of ways.Version: 15.7.0

ShippingMost order claim fast two day shipping prime even when tab is clicked then when you make order it can take months. They need to fix issue.Version: 17.2.0

Convenient but unpredictableI love the convenience of shopping in amazon. Deliveries come fast. BUT am sick of receiving items that are faulty or low quality. Returns can be difficult and I feel like ai have wasted so much money because of it. Some items are definitely worth buying in store in case of needing to return it..Version: 17.2.0

Be carfulI’m not gonna lie I truly respect amazon services but due to my haste and excitement when I seen a decent laptop to order on the site I had made an account at the time to order it. DON’T create a new account for purchases over 1k and if you do defiantly don’t borrow anyone’s even a family members Creditcard/payment method! My account went on hold for like 3 months due to this confusion and I know I’m prob the only one to blame with how I went about the transaction but I’m giving it a 3 outta 5 cause the product was delivered in fresh condition but they are too serious about security and I don’t know if that’s a good or bad thing but never had this issue on any other site I placed orders on..Version: 17.2.0

IntrusiveApp works OK, I guess, but I had to uninstall it due to it hijacking of all Amazon web links in Safari. Tapping any link opens the app instead of the web page..Version: 15.19.0

Pas parfait!Les options de recherche sont faible! Faible je veux dire impossible de choisir les prix croissant à décroissant! Quand on choisi les produit d’une marque pas rapport! Les prix sont pas très bon! Souvent beaucoup plus cher voir le double le triple des vendeur local!.Version: 15.18.0

Why does my iPad open the app the opens a browser when I check links from emails?Why does my iPad open the app the opens a browser when I check links from emails? It never did this before and suddenly it does this non stop now. So annoying that I have to login as well..Version: 15.18.0

ShippingSometimes amazon give you a date before you pay and when you place your order the date jumps a day later. Why to pay prime membership if the package is going to take a longer time to arrive..Version: 15.18.0

Amazon USA 5 star / Canadian version 1 starAmazon the store is amazing. Amazon USA version of app is 5 star Amazon CANADA version of the interface is HORRIBLE and should go back to the US version Apple not allowing Kindle books on the Amazon app is anticompetitive and predatory. I should absolutely be able to buy kindle books on the Amazon app on my Apple devices!.Version: 15.15.0

Hate the new look of app .Please return to previous look. ThanksHate the new look of the mobile app.... why are the controls at the bottom of screen. Please return to previous look. Thanks.Version: 15.15.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 17.3.0


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Amazon Shopping iPad Images
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