Haunted Hotel: The Axiom Butcher - H... Customer Service

Haunted Hotel: The Axiom Butcher - Hidden Objects Positive Reviews

Only completed the trial gameThis game is fun, but there is WAY too much jumping around, even using the map, the constant jumping is annoying to me. I must have gone from Room 201 a dozen times to get items I needed from elsewhere. The game needs better organization. Without the map to guide me, I'd never know where I was supposed to go next. I like to use logic to move from step to step in these games, but the developers seem to want to add time by making the players jump all over the place. I find that annoying. And, I didn't find ANY HO scenes! I thought this was supposed to be a hidden object game! And, those puzzles are poorly designed. I tried to piece them together and the pieces kept jumping. I finally just flipped them into the area they belonged to, and they went to their exact spots and stayed there! Annoying, and dumb. I'm not a kid. I don't need to put together puzzles with four to six pieces! Duh! I might have bought this IF it was better organized. Too bad!.Opinion02122Version: 1.0.2

Major graphic issues :( Why?!I’ve played this game MANY times; it’s one of my favorites of all time. Yet just now when I re-downloaded it and tried to play it, there were those glitchy weird square graphics! This happened on some of my other favorite games that are a few years older. I don’t understand why it’s doing this, and I know it’s been awhile since this game has been updated. But whoever is in charge of the updated? Please please PLEASE update this game 🥺🙏🏻 These games are supposed to be playable for life after we purchase them; this situation is very unfair to the customers. It almost feels like we’re being ripped off now. Please please please fix the graphics. Thank you for your time.NothreinaVersion: 1.0.2

One Of My Favorites!This is definitely one of my favorites in the Haunted Hotel series!!! There’s everything you could want in a great HOAG & more! Great storyline, graphics, voiceovers & I experienced zero glitches. Plenty of extra items to find including morphing objects, map for fast travel and although it has a guide there’s one available in Big Fish’s Walkthrough Guide which I prefer to access them there if needed so I can use my iPhone to look at it while playing the game! There’s a good variety of HOP & mini-games and both the main game & bonus chapter were nice and long! I highly recommend this game!!!.DeanaMVersion: 1.0.2

Great game but CRASHED in the Bonus ChapterReally enjoyed the game! However, it crashed halfway thru the bonus chapter. Just a black screen when I try to open the game. I've tried closing all apps, rebooting my phone. Nothing. Not sure I want to delete and reload. What if it crashed again and I lose my progress? Very frustrating.Tmarie91Version: 1.0.2

Mrs. GonzalezI have played so many games from the Big Fish app, and I always come back to play this game. I probably played it 6 or 7 times and it really held my interest. The graphics are beautiful and storyline is entertaining. Thanks Puzzles are interesting and challenging however there are solutions, so you don’t have to drive yourself crazy and get stuck for a week in one spot of the game. The audio and sound effects add a nice accent. So glad I purchased the game, it’s worth every cent. Enjoy it..BluHeffner11Version: 1.0.2

I recommend itHaven't played HO games for awhile. It didn't take me long to remember who the good creators are. I'm usually never disappointed with White Elephant and still not. Really fun game, plot is interesting, graphics great, map easy and fast to use. HO games and puzzles are fun, there's been a couple I just couldn't figure out. It's worth the $6.99 for sure..PixieSpiritVersion: 1.0.2

One of the best everThis is in my top 2 Big Fish > Elephant hob games. Entertaining plot with good characters and acting, a few more video scenes, interesting scenes and totally smooth play; no stuttering inventory, everything works on first try. I liked all the puzzles, Hobbs and mini-games as well. Cool twist and The bonus game was fun as well..MusicGrrlVersion: 1.0.2

5starNot all the way through, maybe 3/4 so I reserve the right to change if need be. So far excellent game. Good story line that has kept on track and not rushed. Seamless, no glitches. Some games too easy but with newer games, a variety I can live with the ease of some. Not too short..4evergamerVersion: 1.0.2

Screen not populating correctlySadly. I have a feeling I would’ve really enjoyed this game, but there are white patches on my screen that make it so I can’t fully see the scenes. I deleted and downloaded the app again but didn’t help 🥺.SlatierVersion: 1.0.2

TottieAbsolutely loved this game, very challenging can't put it down, have to see what awaits next. I highly recommend it, excellent no crashing, good storyline, mysterious characters, wonderful graphics, no music. Only Big Fish, has the best games..Tot tieVersion: 1.0.2

Good story, some fun puzzlesOverall, worth the price. Search and finds are not overused and are well done. The game gets glitchy sometimes and near the end the developers just did not want to try as hard as games became ridiculously easy..Yissa33Version: 1.0.2

Crashed!I really enjoy the game, but it's crashed and this is now 2 days that I can't play. Just a black screen. Please fix this, I've already paid for the game and I don't want to uninstall and have to pay again!.MrsM1027Version: 1.0.2

Why is there a blank screen after I purchased this gameWhen I downloaded the new upgrade of this game that I paid for, I can no longer get the game my screen is just black I really enjoyed this game . Man what a bummer hope I can still play or get my money back.Patty+oneVersion: 1.0.2

BLACK SCREEN?????!!!!!The game was great until one day I went back to play it and all I got was a black screen!! I was too far in to want to try to delete and re download. I hope it gets fixed or I want my money back for sure!!!!.AnonymouslyFrustrated1Version: 1.0.2

Great gameYou play a few scenes then it stops loading I've had to replay game over 3 times. Iam done going to delete and never det to finish.Tractor catVersion: 1.0.2

Elephant Games & Big Fish= Fun GamesFun to play, good Puzzles & HOP’s. Spooky with good storyline, really enjoyable. No crash problems, good transitions. I love this series (if you can’t tell by now). Elephant Games is a great developer, need more of same..AppraiserkenVersion: 1.0.2

Eerie, Creepy, Fun!No glitches, smooth playing. Many types of puzzles and HOGs, long-playing, engrossing - I played for hours! Ambient sound fitted into the story line, creepy graphics. Fun!.Corntiques1Version: 1.0.2

Anticlimactic and shortIt was not worth the 6 dollars I paid for it, I finished it really early and was left unsatisfied with the ending. Maybe if this game was cheaper, I’d be leaving a different review, but when I saw it was 6 dollars I had higher expectations..Racha5763Version: 1.0.2

Was great until it crashed!!!!All I'm getting is a black screen now!.JJH14780000Version: 1.0.2

FixBig fish fish the weird graphics.Davenport, IowaVersion: 1.0.2

Enjoyable gameThis was a game that was fun to play. Not to hard but not easy either..Sallyb23278Version: 1.0.2

Gamer2000Finally got this all figured out. Can't wait for the next part..Witheld userVersion: 1.0.2

Enjoyable and scaryThis superior game by Elephant had me jumping out of my skin. Graphic surprises! Well done!.Boss Babe 69Version: 1.0.2

Axiom butcherReally enjoyed this game. Looking for more like it...Barbi733Version: 1.0.2

AwesomeI rhin this game is really fun and addictive.Housy meVersion: 1.0.2

Graphics are not greatI just started playing the game and everything has a square graphic on characters,environments,hidden puzzles etc.Ilfu. cufhhxjxchxVersion: 1.0.2

Not enoughNot nearly enough game for the price..BlhazeVersion: 1.0.2

IM SAD ITS OVER!!I loved everything about this game and was impressed with the challenging puzzles. You need a Part 2, ASAP! Great game. :).Beige Ma CuVersion: 1.0.2

Amazing gameImmersive storyline accompanied with subtle but effective atmospheric music compositions. Graphics are impressive, and the ability to enlarge scenes is always helpful, especially for those with small sceeens. Puzzles were diverse and not overly challenging. Voice acting was surprisingly decent. Taking one star off for the screen being a little buggy sometimes when picking things up or moving them into place; in addition to the excessive back and forth that could have been curtailed a bit in the game design..Machhi00Version: 1.0.2

Bon jeuJ'aime bien mise à part le fait que le jeu se ferme parfois..PixelpepperVersion: 1.0.2

FAILEDRan until close to the end of the main game, then I started it up for a session and it came up with a 100% black screen and does nothing. Shut it down and restarted it several times, but still doesn't run anymore. I really hate that you have no financial recourse when something like this happens! 😡😡😡😡😡.MidiByNightVersion: 1.0.2

Axiom butcherReally enjoying the game. Big fish never disappoints!.WrennetteVersion: 1.0.2

Très bon jeuUn jeu d'enquête comme je l aime bien.Kalou891580Version: 1.0.2

Sale price?Sass_xo, the sale price shown is in U.S dollars. Unfortunately, in Canada the sale price is $5.49. If you wait until after the sale, the game will be priced at $9.99. 🇨🇦.Oldboot29Version: 1.0.0

Axiom ButcherPretty good game for an iPad. Good graphics and rather predictable story line but good for the genre. I like it..MinkimalisVersion: 1.0.0

Good gameEnjoying this game, but would like the discount to come up on purchase..Quiltnanny21Version: 1.0.0

GreatA really great game. At a really good price..BehrryB/Luv44Version: 1.0.0

Beautiful gameIt's a brilliant game so good, hope for a sequel soon..Ibrahim KamalaVersion: 1.0.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.0.2

Haunted Hotel: The Axiom Butcher - Hidden Objects Negative Reviews

Graphics problemsThis game would be good if the recent apple iOS (14) hadn’t screwed with the graphics. This is not the only game to suffer in this way (squares all over the screen, puzzles unable to be seen due to white squares over them, screen flickering, etc). I have been playing despite these issues but it’s less enjoyable to say the least. I don’t know who’s issue this is but I’m sure the game developers will end up having to fix it. I hope you will soon and find the cause before releasing any new games with the same issue..Kim BreechVersion: 1.0.2

Weird graphic glitchesStarted playing the game but could not go through with it due to weird white squares covering the graphics. Deleted the app and re-downloaded it thinking it will solve the issue, but it did not. Saw that others had the same problem so not sure why this hasn’t been fixed as a lot of reviews show this is an awesome game!!.DevCharbyVersion: 1.0.2

Why did the graphics changeThis use to be one of my favorites but like most of my purchases the graphics changed making the games impossible to play. Please restore games to their original graphics especially the ones I’ve already purchased.Lucylou39Version: 1.0.2

IOS 14 IssueThis game wasn’t on sale last New Year’s and it worked GREAT then. It was finally on sale this year, so I bought it. Come to find out, the graphics are a mess. All blocky and small little digital looking squares everywhere, making the game unusable. Waste of money. I don’t see the dev updating such an old game, either. 🤷‍♀️.EastCoastAndyVersion: 1.0.2

Crashed--Black Screen! Twice!Paid for full version and mid way through, it crashed! Deleted the app then restarted it all over again and boom! Mid way through, it crashed again!! Don't buy this until they fix the bug. What a waste of money!! And time!!.Colorado LesVersion: 1.0.2

Graphics problemWhy haven’t the issues with those awful graphics throughout the game been resolved? I would really like to play the game, but this issue makes it impossible..VmprwmnVersion: 1.0.2

GlitchesThe game seems interesting but from the moment it hits the title screen, it starts glitching and half of the screen just flashes white squares. I can’t even see what’s going on to even be able to enjoy what’s going on in the game..Ambuhhnuhree91Version: 1.0.2

Does not play nice on small screensNever got past the first puzzle. When attempting to assemble the dragonfly wings, I could not complete the task, as the body and wing would not both fit in the screen. But I could not drag the wing to the edge of the visible scene to then reposition the screen to complete. So #delete.Momcat099999Version: 1.0.2

Can’t play game due to horrible graphics!!Don’t waste your time or money! The graphics are horribly glitchy. You can’t see what you need to do. How can I play a game when you can’t see what you’re doing?! Ridiculous!.Ghoul galsVersion: 1.0.2

Black Screen---2 times nowThis game is wonderful, when it works. Have had to delete and restart the game from the beginning 2x now due to the game freezing up. Sent a note to technical support 24 hours ago and have not had a response..Ladydi444444444Version: 1.0.2

Waste of moneyI love these games but the glitches are making it hard to play/enjoy. This needs to be taken down and fixed if you’re charging people..Raxen-choiVersion: 1.0.2

Broken after iOS 14Ever since I updated to iOS 14, there are annoyingly bright squares over all of the objects in the game. It makes the game unplayable. There hasn’t been an update to the game on over 3 years so I doubt they’ll fix it..Pillow PantzVersion: 1.0.2

Graphic glitchesThis game is having weird glitches on every page- strange glowing squares blur out over 50% of every page. Very disappointing..Jac123485896Version: 1.0.2

Game unplayableGame is currently unplayable due to graphics glitches, in both iPad and iPhone. Please just remove this game from the App Store if you're not going to fix it….SilvarwyrmVersion: 1.0.2

Graphicsl errorsEvery particle and icon image and other textures has a white squary backround making it near unplayable because you cannot see. please fix.PenudbdbVersion: 1.0.2

Black ScreenEvery time I leave the game and then try to resume, the screen is just black. I have to delete it then download it again..Ljohn101Version: 1.0.2

Haunted Hotel Axiom ButcherI’m really angry that this game isn’t playable because the graphics are messed up. I’m trying to get my money refunded. I’m disappointed in Big Fish even selling this game and ripping off customers..TammiwalterVersion: 1.0.2

Game pixelated on meReally love this series and so far I can’t play it because it is a mess visually. Have the newest version according to the App Store. Very disappointed. Good luck!.Catmandoo1011Version: 1.0.2

Update or removeUnplayable on my iPad due to white squares and other things blocking the screen. This occurred even though as noted below the description that the game is “playable on your iPad.”.MbiraVersion: 1.0.2

Want a refundI just purchased this app and the graphics do not work with my iPad. I want my $2.99 refund please..LikeWordGamesVersion: 1.0.2

Axiom butcher problemThis game has blank spaces that you can’t see the game. It’s aggravating! I want a refund!.VlempaVersion: 1.0.2

GlitchesWhite boxes cover the screen in random places..Tay_09Version: 1.0.2

Blank Grey Screen?? 🕳🏃🏼‍♀️What a GIGANTIC WASTE! I'm mid way thru the game and my only option is to delete, reload and start over?? We deserve a free game credit - st the very least. 👾🔫.MissLCinSFVersion: 1.0.2

Major graphic problemsJust d/l this game because it looked fun and all I got was bad jumpy blocks, I’m on iPhone if that matters.UnbornheartVersion: 1.0.2

Bad graphics - game is unplayableDon’t purchse - unplayable game due to weird squares and lines and blurs scattered around the scenes. I will request a refund..1232htrsnhtdbbgfsbgfsVersion: 1.0.2

What the…….??BIG FISH … You got my money FOR THIS GAME AND I CANNOT PLAY IT AS THE GRAPHICS ARE ALL SCREWED UP ! A BIG SHAME ON YOU !!!!!!🤨☹️☹️☹️☹️☹️.Pixiegirl49Version: 1.0.2

Messed up graphicsThe graphics are all messed up and are flashes of white and blue shapes blocking it the actual graphics.Dutchess Von BonbonVersion: 1.0.2

A jokeSo, for the past five years everybody wrote that the game has a bug and nothing has been done yet. Really?.Norm normVersion: 1.0.2

BrokenI’m glad there’s a preview before buying. The screen is just blocks of white and blue I can’t see the game at all. Disappointing..AncdkwkemcmxkekVersion: 1.0.2

Could be fun but…Tried playing but couldn’t. There were pixelated squares all over the screen making it impossible to play..BabyHVersion: 1.0.2

Please fixFull of glitches.Ally0000002Version: 1.0.2

Horrible graphicsAccidentally paid for this game in a big fish games deal. All you see is boxes around stuff can’t play game.FlamenNinjaVersion: 1.0.2

Problem with graphicsI downloaded the game and tried it before purchasing it. I’m glad I did because the graphics were broken into squares, just as another reviewer stated. I checked to make sure my software was up to date and it was, so that’s not the problem. I hope Big Fish fixes this game because I’m sure it would be good if it worked..12Lambchop34Version: 1.0.2

....it WAS a good game......until I got a blank screen. I've tried everything except for deleting the game and starting all over. This is the third big fish game that I've had problems with, in a row! I'm starting to get flash backs😠.Blondie-0077Version: 1.0.0

Sale priceIt says this game is 40% off and is now $3.99 for 3 more days. How do I purchase it for that price? It's trying to charge me the full amount.Sass_xoVersion: 1.0.0

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