B-hyve Pro Customer Service

B-hyve pro Positive Reviews

Outstanding appCombined with my two 4-port timers on either side of my house, my drip system, and sprayers I’ve been able to truly customize the right amount of water when and where it’s needed for flowers, lawn, and raised beds. And it sure is nice to stay dry and cool inside when I need to change anything, such as while being hammered by a sudden squall (rain delay feature) or insanely hot days (manual watering feature). The smart watering feature, when properly set up, has also done an excellent job, especially during water restriction times. And with the wireless option it has made my long trips out of town easier as I can monitor and adjust everything accordingly when I need to, which isn’t often. This app along with the hardware options makes it so you can enjoy much the same features you would expect from a professional system but on a blue collar budget. And for my whole complicated 8-port set-up this app made it as easy as setting up a new TV, taking only 20 minutes for 8 different water lines with 8 different needs..FendeilaghVersion: 3.0.28

Watering made simpleI had a malfunctioning system that was frustrating me and wasting water.. I finally bit the bullet and purchased a new system. I was not expecting to spend $10 on an app, that was disappointing, but I figured it was an investment and it would pay for itself over time. Within 5 min, I had all 4 areas wired and tested with the app. Day one, system informed me that it would rain within 24 hours, so system would skip a day... that’s what I call immediate results! Totally worth $10!.Serge I.Version: 1.2.26

Adds flexibility to the wall unitI’ve been using the pro app for a week now. It was a little tricky to pair with the wall unit (had to start in Bluetooth mode then restart the wall unit several times to finally connect by wifi) - hence the four stars. But once it connected it has worked great. Super easy to use; very intuitive. I am glad it is available. The visual tools help you understand your watering regimen better than the wall unit and doing single-zone manual watering is easier with the app than with the wall unit. Overall a winner! 👍🏼.IndyspudmanVersion: 3.0.12

It is OK, but for the price of the controller and Pay for the App I expected GreatI bought a 16 zone controller, and I attempted to use the regular app, but it was difficulty to use. I spoke to customer service who recommended I pay for the Pro App. It was more money down the drain. The app worked well until last month, and now I have trouble testing zones. I usually have to reset the app after I start testing the zone to stop it. It is a pain in the neck, when you’re trying to fix the sprinkler heads. I expect better from the app. Had a Rachio system at my old house and was better system for use..Eagle's FanVersion: 3.0.12

B-Hyve Pro is Awesome!Our B-Hyve Pro was installed in 2020 by Waterworks Irrigation. We have 14 zones which 3 of the zones are for drip irrigation. I use the WiFi feature 99.9% of the time to water our lawn or our gardens. There are times when our WiFi signal doesn’t extend to the garage where the B-Hyve controller is after I enter what we need done, but that’s not the controller’s fault. Since 5G started our WiFi signal has diminished. I have used the Manual zone watering the most (in Spring and Fall) and the Programming feature (mostly during the summer) especially for my wife’s gardens. I even have watered our lawn and gardens when we have been away for a long weekend and forgot to set a program. In 3 years we have had zero problems with B-Hyve Pro and would recommend spending the extra money on it. Good Luck Tom Rett Grand Rapids, Michigan.TomRett43Version: 3.0.28

Excellent devicesI’ve had several of the timers hooked up to my hoses and sprinklers for three years. Despite the brutal heat, they still work wonderfully. I love that I can leave out a sprinkler, set the timer and forget about it. It’s also perfect for times when I’m not in town…. No more dead plants and crispy grass! Today I added a mister that runs along the roof of my patio to one of the hose timers. It’s perfect! Cuts the heat and mists my patio plants at the same time..Green_eyes_06Version: 3.0.11

Very efficient system for a good priceThis is a simple system. If you’re a professional, you will appreciate all the features that this irrigation controller offers. I installed mine inside of a insulated box 3 years ago, and I never have a need to opened again. I do all the programming though the app. If you are a regular person, you will learn how to manage the system through the manual and the app in short time..MiguelAzul78Version: 3.0.23

Life changerAs an owner of a large saltwater system I have to filter large amounts of water from the outside hose several times a month. No problem until it’s raining, cold, snowing whatever. Now I can sit in the comfort of my home and get the water running without the hassle. Not to mention when I build a watering system for the plants geez yeah at 1/10 the cost of a sprinkler system..Wund3rw0manVersion: 3.0.20

Still buggyThe smart watering concept is cool but it still needs some help. For example, it’s been 100 degrees and sunny the past 10 days and for some reason the system thinks that even though my front lawn was watered two days ago the soil moisture is at 90%. Because of this it isn’t scheduled to run for a while. I’ve found that every so often it does this and I have to manually reset the moisture level to 0. Now I know I’m not actually measuring it, but when it’s this hot and dry I’m confident that two days without water doesn’t equal 90% moisture..ZRichinsVersion: 1.2.22

A Mostly Sunny ReviewLove the automation and remote management possibilities, however, maintaining connectivity with the box when out of state is not reliable. The system still shows what the schedule is, but the notifications stop when I’m out of town. When I return home and stay in town the notifications resume. I would still recommend the App, and I’m optimistic that it will become even more useful..MacManDanVersion: 1.2.22

Easy to use and reliable sprinkler controllerThis controller is easy to set up and very easy to program. There are so many options, it is hard to imagine a situation that cannot be programmed. Because it is Wi-Fi connected, it can be controlled from anywhere. The online app makes reviewing and controlling your lawn watering programs from your iphone or iPad a snap..ScatteredshowersVersion: 3.0.29

The B hive sprinkler control box.I wasn’t very impressed with the control box but there must have been some updates for improve the control. Was having issues with how to run the sprinkler only twice a day. But wasn’t a step for that. So I wanted 10 minutes per zone twice a day. But it wasn’t allowing me to make the adjustment. So i reduced down to 5 minutes per zone..Hummer2000Version: 1.7.2

Great appAt first I had issues figuring out how to use the app, but after some time I figured it out. Give it some time before you give up and you’ll be happy you did. setting up of programs is a breeze. You can also run programs manually which is nice if the lawn needs a bit more water. Lots of cool features but like I said, you’ll need to poke around to figure it out..K6HMDVersion: 1.2.26

This AIN’T your daddy’s rain bird!B-have Smart system was definitely the right choice. Simple to wire up…. A little work setting up perimeters, But once that’s done it does all the work. Chases your weather and adjusts everything accordingly. Water bill Will definitely like it. It will pay for itself if you have the old rainbird systems. Happy Watering!!! 🙂🙃🙂🙃🙂🙃.Saves waterVersion: 3.0.30

Far better than fooling with old controllerThe app is bulletproof. I easily switch between our yard and our neighbor’s, whose irrigation I manage. Very convenient and about the only problems we see are very rare network interrupts, once or twice a year. Simple reboot inevitably fixes things..SpambushVersion: 3.0.30

Love the ideaI really like having an app that lets me control watering from my phone. The rain delay was a learning experience, however. We started seeing our grass turn brown. Didn’t know about the auto rain delay. When rain is forecasted in our area we rarely get more than a tiny sprinkle, so our grass was burning up with the near 100 degree days. I’ve turned off the smart watering now and hopefully we’ll get our grass back..RazzzziVersion: 1.2.22

Very inconsistent to connectMore difficult to control, update and maintain. The machine consistently will not connect. The firmware update doesn’t finish. Sorry, tired tonight and I can’t connect to shut it off to not water, so I’m unplugging power supply. I try again when fresh. Thought this would enable distant control. Even bought Pro app hoping it would work bwtter.REB050Version: 2.0.8

In ControlThis is a bit troublesome in the initial setup, more detail in moving in and out of the different areas would help), but once it is understood it is a the most intuitive and powerful tool I have run across in 30 years of irrigation control BC.MyholeinoneVersion: 3.0.20

Limited to 4 Active ProgramsThis app works great as designed… but why limit it to only 4 activity programs at a given time? You can create and store more programs… but you’re only allowed to have 4 active at any given moment. Why? Can the developers please update the app to allow for more active slots beyond just A, B, C, and D?.OneGuyInCAVersion: 3.0.26

App is not working for meApp is not able to connect Wi-Fi hub and Bhyve XD. In fact - Bhyve XD is not connected via Bluetooth too. Serious problem. Called customer care and they took the number ; never called back. Returning orbit Bhyve timer and hub. Not sure how to get refund on the app that I purchased..GpanthVersion: 3.0.8

Easy to useThe app works well to set and control our system. Haven’t needed to use the control box once with having the app. Very easy to modify settings and test zones while out in the yard..Dw99019Version: 3.0.30

Installation. Very easyI replace a different brand with the Or it timer. The install was easy. Wiring was a minor challenge as I have big hands and the screws and ports were very small. Works great. Still getting to know the system..MES42?Version: 2.0.5

No call backsProblem with app. Have called twice. They text that they will call in 30 minutes to an hour. They don’t. Fortunately the water safer still works.Ms EarthVersion: 3.0.12

Rain monitoringThe system doesn’t seem to recognize when we’ve had any a heavy rain. I noticed that the sprinklers still continue to water of how much rain has just recently fallen. Otherwise, the system works great..Thefist3Version: 3.0.28

B-hyve sprinkler controllerI love this thing! It is even easy for me to use, which is saying something! I can check, adjust, change, delay my sprinklers easily from my phone. Perfect!.Pnewman10Version: 3.0.21

New sprinkler controller AWESOMEThe problem is trying to change your email address so frustrating! Been trying for over a year!!!! easy to configure and use this is the system except for that. Makes keeping my yard green so easy..Kkeeley3103Version: 2.0.3

Love it!This app has saved me so many footsteps while i was setting up my new sprinkler system, and it allows me to program as i need without having to spend a lot of time at the actual controller. Totally love it!.Donaldb169Version: 1.2.22

AwesomeThis timer has worked perfect from day 1. I love that I can control it from my phone and it auto delays based on the weather. 100% recommend.Poots77Version: 3.0.30

Easy systemLove my system, so easy to setup each zone the way you like it . So easy to change the day and time of watering as per water restrictions.Jmay54Version: 2.0.12

Great appThis is really a good app. You can take care of all your watering from anywhere. Not only that, but it checks the weather and decides if it will run or not. Definitely recommend it to everyone..Artie1manpartyVersion: 1.3.2

So far, so goodStill learning all the details, but I like the interface and the ability to control the system remotely. I think the smart watering will be helpful when I get the details right..CitCat123Version: 1.2.22

Smart timerThis is a wonderful device. Took me about 10 minutes to set it up. The application works wonderfully..BuyusednvegasVersion: 3.0.25

Works great!Had it installed by a professional sprinkler company yesterday. Controls the whole system beautifully, zone by zone. Everything works seamlessly!.HandyAndy007Version: 2.0.5

Straight ahead installTakes a while to program on all of the setting but it is a straight ahead process. Just a lot of info..Bainbridge islandVersion: 1.2.26

Very Slick!This was a great buy! I will say I have only had it for half a season but the ease of use and setup is great! It has been running great and the ability to run it with your phone is super convenient..Try anotjer nicknameVersion: 1.2.25

Irrigation systemYour controller works great! I am able to see what is happening from my phone. In the future I would like to see a water flowmeter tied back to the system..Stein37130Version: 1.2.25

Really? Do We Need This?.... I Was Wrong!I was a skeptic regarding the need to control my watering online. Boy was I wrong! This app is great, stable and very useful. Not just the banner notifications but in testing our zones for reliability. Also, the rain delays ave water, which is important. I highly recommend it..RlazyeVersion: 1.2.22

This app is greatIt works well most of the time. I had the WiFi connection cut out for half a day. I could not get it to connect. Then it did and I have had no other issues. This makes taking care of my lawn very easy..Larguy2Version: 1.2.22

FantasticMy wife would spend 4 to 6 hours a day watering our property gardens. We put in the orbit WiFi system with 6 zones and she now has her life back…. It automatically waters the whole yard gardens and hanging baskets. She can control the system with her phone if it needs extra watering. Mind you it took me 3 months to put in the under ground piping for it all but we are so happy with the end results. Thank you Orbit for the great tech knowledge..LancewillettVersion: 3.0.30

Big ImprovementsI’ve noticed big difference in the app usage and connection stability comparing with last year, I am using two devices and now switching between them smoothly and showing the current watering, which was not working last year. One nice enhancement I would propose is the ability to connect two devices to Alexa, right now only one can be configured..Abo teem12Version: 3.0.28

B-hyve InstallInitial physical install was easy. The terminal strip in the unit for zone connections was surprisingly low quality, requiring very careful screw loosening and tightening to avoid stripping the screw head. Included screw driver was useless. They really need to put a higher quality zone connection strip in the unit. Software was very easy to use, allowing me to set up 10 zones in a few minutes. I think I'll really like the unit, unless I have to rearrange zones in which case I'll probably make a cross-connect using high quality terminal strips to avoid touching the screws again inside the case for fear of stripping a screw head. I hope they improve this soon and preferably warranty replace my unit if and when they have the terminal strip problem solved. I've used many brands such as Rainbird and Hunter. Both use high quality terminal strips..StrongT511Version: 3.0.29

B-hyveThis app works perfectly all the time Easy to use..Slicksam6Version: 3.0.27

Does not show the watering history recently.Does not show the watering history recently. It used to show during last summer. Any issues with new updates to the app?.RadigiterVersion: 3.0.28

Never stays connected to wifi.This app never stays connected to my wifi. It constantly fails to recognize that I’ve signed in over 10 times, downloaded the app over and over, reset all my watering times, and refuses to just be a normal system that reaches my wifi which is within several feet away. What a piece of garbage. Meanwhile my garden is suffering from the failure of this system. Waste of money..Ida-doveVersion: 2.0.5

Very intuitiveJust set up the B Hyve Pro app … the easiest, most intuitive irrigation system. Awesome.Mark - KelownaVersion: 2.0.4

Awesome appThis app is really user friendly! I had the skydrop app and contrôler before this one and I really love this one.Jean-Francois BhererVersion: 1.7.2

Login impossibleThe app developer is obviously writing his own reviews. Twenty minutes wasted attempting to wade through a bizarre login that always ends in a fail. Delete. Do not waste your Time on this utter POS.TavilabradogVersion: 1.6.1

Great App and WiFi controllerVery simple and effective controller and this app makes life so easy.Dont want nicknamesVersion: 1.2.26

B-hyve proI have 12 watering zones and this app helps me to manage them very well. The wifi and cloud service is very reliable and easy to use..Mr. FixyVersion: 1.2.25

MikomakalaGreat system.MikomakalaVersion: 1.2.23

Love this app! My new toy to play with!!Great money saver if your on a water meter!.Hogger01Version: 1.2.23

Looks promising, with proper support.Just moved into a custom built home. GC is highly respected and very prominent in our market. Regrettably, while your brand is clearly superior to others available in the market, it’s the installer sub-trade that has totally ruined the experience. I’m near retirement and could benefit from assistance in learning how to best use your system. But can’t get a reply from the referring source and am finally to the point where I’ll speak with the builder about having it replaced with a more conventional model..Sandyr813Version: 1.2.22

Excellent purchase!Amazing product! Specially I like remote control from any point on Earth within cellular coverage (or WiFi)..Franciszek DolasVersion: 1.2.22

Frustrated - no accurateFrustrated - it says it worked even when the zone does not turn on. I would also like to name and not photograph the zones, this is not a stand alone option..NotwhatiwantVersion: 1.2.22

Great resourceHave used the timer and the app for more than a year. Has helped me maintain a large English garden with hundreds of shrubs, perennials and fruit trees, an intensive vegetable garden, lots of roses and climbers, and long, hot and dry summers. Saved lots of time, bother and water. Bravo B-hive!.InfofitterVersion: 1.2.22

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B-hyve pro Negative Reviews

Manual watering broken/other bugsThe screenshot of the manual watering zone and the time left? That doesn’t seem to work anymore. I can set the manual watering time for all zones as shown but then hitting the green check and clicking the start icon brings you back to the Home Screen. No countdown timer or even any indication that the timer is running. So you go through it again and clicking run this time brings up a message stating that the program has finished running. No indicators for whether it’s watering anything. Only way to know whether it’s doing anything is to go outside and check the drip emitters, which isn’t handy if you’re not home. Other fun thing: if you forget your password, resetting it on an iPhone is super frustrating. They’ve got the “forgot password” link appearing under the iPhone keyboard. On iPhone (12 max for me) it won’t hide the keyboard, so you have to try to trick it into showing the link. Same when going through the reset process, should you figure out a way to trick the app into doing your bidding and resetting the password… basic Q/A would be great..JazzpianoVersion: 3.0.12

Inaccurate, inconsistent, not ready for releaseI bought this app and the B-hyve residential timer and have tried for a week to make it work. I have spent Hours of set up, calibration and test. The smart watering feature is horrible. Setting up water cups the app did not save my inputs on numerous zones. So it took forever to complete. I double checked the water estimates from my measurements and it was not consistent with orbit online scheduler. After setting up smart watering all my 12 zones watering all back to back so watering continues all night in the the afternoon. So I switch to manual programs which show history of watering, but I didn’t feel the grass showed as being water. So I put out catch cups and the next morning rather than watering 3 of my zones 4 times each like the calendar showed it would, each cup was absolutely empty. This is going to kill my grass if I wasn’t diligent enough to track it. When I first bought this it required me to log in to a users forum to request updates to the firmware of the residential timer. I am returning it. So frustrated..Mr TorpeVersion: 1.2.21

Waste of moneyI changed internet providers back in the winter, I don’t remember the wifi being so difficult for the system add, after spending hours of trying to update the wifi, buying the pro app, contacting support with zero help I’ve given up and don’t know what I wasted my time and money on this. Im not the most tech savvy guy but I don’t think I should have to change my internet preferences & contact my internet provider like the customer support rep told me to and learn all that just to update my current internet so I can use the app, I’ve given up and trying to figure this out and just turn it on manually anytime I want it to water because that’s the only way I can get this to work right now..Jase0000Version: 3.0.28

Struggling with AppI have to say, I’m pretty good with technology but the app isn’t intuitive to me. I have a program set up but I manually want to water but it won’t let me. The message on the Home tab under schedule says, “your timer is in manual rain delay for 23 hours”. So I press the “clear delay button” below and nothing happens. Any advice? Also in the manual water screen, “what’s the difference between the green check mark and the play button?.Nickname0124Version: 3.0.12

Does not work on iOSIf you use an iOS device, don’t waste your time with this app. I am an extremely knowledgeable and technologically capable iOS user. I spent over two hours, working to integrate the app with the timer. An hour of that time was spent with their technical support. I was told they were updating their app and just be patient. Well, while I wait, I guess I will write this review instead..Johnny BurqueVersion: 3.0.27

Absolute garbageThere is zero chance these are real reviews this app is an absolute piece of crap. First it tells me my email address is not unique enough. I’ve already had an account with them but decided to delete my app to try again because it was so full of bugs. I can’t get it to connect to my Wi-Fi when it was kind of working. Again pick another company. What garbage.Player56789Version: 3.0.15

ReviewIn my opinion I feel that if you stand by your product customers should not need to give credit card information in order to get questions answered!!!! Customers should be able to call and get questions answered if you believe that your product is that great!!!.Not to satisfied customerVersion: 3.0.27

Not a very good appThis app is not very good. It lacks common sense. It is difficult to navigate. Perhaps the developers Can redo the app in terms of easy navigation and workflow. Perhaps they can even come out with a feature that allows one to quickly turn on and off or pause while fixing repairs. That would be very helpful..BhswaaVersion: 2.0.13

Erratic wateringThe schedule is unreliable! Occasionally, one valve will go without watering for a week or more, stressing out some of my more sensitive ivy’s and staghorns to the point where they are unrecoverable. I have lost thousands of dollars worth of plants and shrubs as a result. I’ve checked the history and it claims that watering occurred as scheduled, but the ground is dry and hard for lack of water..WbloombeVersion: 2.0.1

App completely stopped workingMy app was working one day and stopped the next. I could even get the app to open so I had to delete it and download again. When I tried to log in I received an message that my email wasn’t found. I tried to create a new account and I cannot get past the information entry screen. This is garbage..Shay’s djejsisVersion: 3.0.28

Glitchy. Really glitchy.Two biggest issues. 1 - Manually running your schedule is poorly buried in the UI. 2 - Most of the time, when I’m running a watering schedule, if I leave the app and come back, it changes from showing how much time is left to water on the zones to simply saying not programs scheduled.’ It’s been like this for a year and I can’t tel what the bug fixes on the app are actually fixing. I tried purchasing the pro version to see if there would be any differences, but in these two key areas there are none. Thank you for any efforts to fix these two items!.ChirpieVersion: 1.3.2

Downhill spiralI’m a landscape contractor that’s been using b-hyve for three years. When I first started using it, everything went really well. Now I can’t connect to a single box I’ve installed for customers, I can’t connect to wifi, I can’t control via Bluetooth, every thing I loved about this is no longer usable. I do not recommend b-hyve to anyone anymore..PapeoraVersion: 3.0.7

Please fix !The latest update has stopped my device from working! I go to manually turn in my hose and it says it works but not water flows!.Eegz01Version: 3.0.12

It worked, until it didn'tSo I was very pleased with the Orbit system and the app the first year I bought it. Then, after a year of use and several app updates, the program scheduled watering works only when it feels like it. Sometimes it starts when it's supposed to, and sometimes it doesn't start at all and skips all scheduled watering times. It is extremely unreliable. I was planning on expending my watering network this year, but after this, forget about it. Going to try Rain Bird instead..Citizen1130Version: 3.0.11

Not happy with it!The system seems to go offline constantly and randomly come on not according to the program. I am away on vacation & when I try to check the app is says it’s offline & I cannot access at all. My daughter is at home and says it’s on now which is several hours later than it should be. Not really great as the whole point is having it in place to look after things while we’re away!! 😡.Kale⚓Version: 2.0.5

Terrible poor applicationImpossible to connect the timer even with technical support from the manufacturer.Nickfirstname2021Version: 2.0.4

Problems with upgradeHad no problem with older version. Since last version upgrade, it will not even load. Thank goodness it’s winter and do not require irrigation. Hopefully problem is fixed by spring!.Cars meowVersion: 1.8.1

Almost there...Ironic that the call this b-hive where everything is working to serve one purpose whereas this app treats every zone as a unique separate unit... There is no way to combine zones if you use the hose faucet timers....TallguyvrVersion: 1.2.25

Julie YI don’t find this app user friendly at all..GeejuljuVersion: 1.2.25

GlitchyCan’t trust this app. hit save on a program then it just reverts back. Extremely frustrating..ThirtzVersion: 1.2.24

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