BetMGM Casino - Real Money Customer Service

BetMGM Casino - Real Money Positive Reviews

Not Worth ItThis app will 100% take your money and trying to get access to it will lead you down a rabbit hole of “go eff yourself” from any and all reps. Getting vouchers cashed at their actual casinos is a nightmare and employees are so beyond rude. They enjoy telling you “no” and avoid providing proper direction in their maze of a building to where you need to cash the vouchers. Why did I have to drive 2 hours to AC to cash my voucher at the casino? Well you have 3 payment options on the app. One is a wire transfer available to paying members only, one is a withdrawal option that more than half of all debit/credit cards do not qualify for (plus, you have to deposit before you can withdraw any money first, so you’ll deposit money and then find out it’s not a valid card to withdraw from and be down however much you put in) and the last option is a check that requires a minimum balance of $1,000 to withdraw and send to you. Otherwise, your only option of getting your winnings is to travel to one of their few casinos (likely far from you), deal with their customer service reps, oh, and the emailed verification number for your voucher is garbage on site. You have to get separate confirmation codes and voucher totals in order to even withdraw at the location. Tl;dr: They will do anything to keep your money, make withdrawing a hassle, and honestly, just get a group of friends and bet on sports, dominos, or cards in private. You’ll save way more money and it’ll ACTUALLY go to a winner..BooboosoVersion: 24.12.11

Bonus Game Crashes to Limit Winning Payouts - What a Scam for a Site MGM Claims is Random Luck -NopeHow many casino slot players get bonus games on the BetMGM Casino site. Only to have your bonus games crash in the middle of the bonus game when the game starts to payout wins on spins. It’s a total scam to control your wins and losses for a site they try to get people to believe is all pure random luck wins and losses. I’m not sure how they continue to get away with this legally when it so obvious how they control the games but tell people they don’t. People need to start recording their play and share it with political officials, gaming commission and social media people with a large platform that care and will listen to help put an end to this scam. Also for awareness, before the bonus game crashes BetMGM used to use the cannot confirm player location scam to kick casino players out of games that were hitting to control wins and losses. Now they just crash the games and try to make players believe it’s our internet or wireless connectivity. All a scam. Wake up gamblers. I’m all for fair wins and losses but what they do is a scam and is criminal. And I’m starting to believe what many others say online that this site is just another way for the casino to assist criminals with money laundering. I’m sure somewhere the government is watching them with AML / FDIC risk management. Very disappointing BetMGM. And lastly don’t believe the 4.7 stars they have. They have internal employees boost their ratings submitting fake reviews for games they aren’t even allowed to play and they also only poll gamblers after they win money and cash out. They don’t poll gamblers when game are crashing in bonuses and your losing money each month. Pay attention you’ll see!!!.Honest GamblerVersion: 26.02.05

I wouldn’t recommendThis app is kinda garbage. You barely win (yes I understand how gambling works) but when you do 5 “buy a bonuses” in a row at varying denominations and win basically nothing every time, you start to see that other apps like FanDuel are more fair. BetMGM does give you plenty of “bonuses” they usually consist of a spin or plinko style mini game for rewards. I literally “won” a dollar for a game that had a $1.50 minimum. Needless to say I couldn’t play that “reward”. On the other hand, when you actually redeem a “reward” BetMGM makes you wager it 10x!!! So getting excited about winning a few bucks on a bonus game is out the window once you realize the $20 you just won on the bonus game cannot be withdrawn and now you need to wager $200 to keep it. While we are talking about withdrawing, make sure to PayPal as it’s the easiest. You cannot withdrawal to a joint bank account, cash-app, or chime style cards. I fought back and for with customer service for DAYS just trying to get the $100 they owed me. All because I had someone else’s card attached to my account even though, that card was not used to deposit or withdrawal. This is an honest review from someone who has been messed around by BetMGM . Play at your own risk, it’s obviously gambling so the risks are high but they’re more difficult it seems on BetMGM..LoganstoutVersion: 24.02.20

So much potential BetMgM 5stars Entain Holding not 1I wanted to love this app. BetMgM Casino in Detroit, Mi is absolutely amazing. That being said having these experiences I have had over the past week with your App makes me believe you must not be aware of what’s happening. So many times I have had “Glitch” or “bug” occur while betting and playing the slots. I’m sorry BetMGM but when 100’s of dollars of my hard earned money and my even more important personal time gets wasted because a “Glitch” is absolutely completely unacceptable. I know for a FACT. If I or anyone else had experienced these things while under your roof immediately a pit boss/floor manager would be called into action and “Comp” would be more than likely discussed. That being said this is NOT the case on the app. I know my opinion might not change anything but know this. I have spent 100’s of dollars 1,000s and I did so gladly. But today it stops. The Buck stops with you BetMgM. And well today so has my last buck. You have a lot of competition BetMgM. Don’t worry I’m not gonna lose any sleep over the fact I’m not going to continue business with you. I can sleep well know FanDual, PokerStars or anyone of the others are there to take your place. BetMGM you should hold your App developer to a higher standard. Your customers deserve it. With being said best of luck to ya and if anyone is still reading this don’t waste your money on this app just use it to take away the free giveaways and free money that may appear here and there but other than that don’t fall prey to this….i won’t say SCAM. But BetMgM needs to start being a little more aware of what’s happening not in house but still under the BetMGM name. Cheers and best of luck.Ragnarok2669Version: 24.10.21

Yes and noI love the selection of slots, I like the app itself. I like that they have different challenges and promos daily.. Things I don’t like.. 1. If you don’t set a limit they apparently set a limit for you and then so not inform you they did so, then you get locked out and are unable to play. For DAYS..weeks on end. And ironically right in the middle of working on a bonus.. convenient for them of course. 2. The app logs you out often! If you leave one game to go to the next or to deposit.. you’ll more than likely have to log in again. 3. Some of the games lag badly, especially the new “high 5” games. 4. Their online customer service is not helpful at all, chat or email. Took me 3 days of chatting and email attempts to get an answer as to why my account was locked.. see number one for the reason why. Not to mention because they set this limit without my knowledge or consent.. I’m now locked out of depositing anything to play for the next two weeks. Inconvenient for them and for me! 5. Once you’ve played a game for awhile it’s like the game stops working .. in the beginning you’ll get bonuses, free spins ans so on.. and I’m not talking an hour or even a day.. you find a favorite and okay it often through out the month.. after awhile that game does nothing! Of fact I found myself picking new games to play on purpose knowing they would pay out because I hadn’t played them before! And sadly it worked. Now let’s add that they have bonus’s like “deposit this amount and get this” sadly I did it and for nothing because their system screwed up..First time that’s happened. I contacted support three times in the last week.. their “working on it” and I’ll get an email.. we’ll my free 50 spins for depositing has expired now… still no email and my 25 free spins for one of the days is now expired and I didn’t get to use either… still no email 🤷🏻‍♀️.Farm EvervilleVersion: 23.03.30

No supportI like the games that they have a new site but a lot of problems with the game freezing up. I played blackjack a lot and I placed a big amount sometimes anywhere from four dollars for him to 200 and what will happen if the dealer showing at 10 and I have whatever I never get a chance to act ,I have to back out of the game and when I come back, it’s already completed and I’ve lost my bet. i’ve been told by the support team apparently the dealerHad a black jacket but I never got the opportunity to see it. I know where a casino or something malfunctions the beds are giving back so I’m just supposed to assume and trust that the dealer had blackjack even though I never see it and this happens a lot contact support about it they don’t seem to care they never get back to me no matter how often or what I questioned them about. Getting the support team or at least care enough about your customers to do something about it. I play a lot of money every month maybe it’s time for DraftKings orbit, Rivers Little, bittersweet Plandome I never have an issue..EyhcdgjhVersion: 24.2.20

HorribleIf I could give this app -5 stars, I absolutely would. I don’t even know where to begin—this app is a disaster. Constant glitches, freezing, crashing… it’s a mess. On top of that, they use misleading, borderline manipulative wording for their bonuses and rewards. Yes, it’s a casino app, I get that—but I’ve deposited over $1,000 and never hit a single decent win on the slots. And the “up to $350 casino match” I was supposedly opted into? After losing all $1,000, my so-called reward was nothing. Instead, it told me that because I deposited over $1,000, my “reward” was simply the option to qualify for the $350 match—if I deposited another $700+. That’s not a bonus. That’s a scam. You will not win anything on this app. If you’re reading this, save yourself the headache and download FanDuel. It’s ten times better—when they say you’ll get a reward, you actually get it, and I win there almost every time I play. BetMGM just takes your money and gives nothing back. And that’s not even touching the nonstop crashes and glitches this app has..LindsSKO1998Version: 25.10.30

Do not use it’s a scam you can’t withdraw winningsDo not download this app it is a scam they let you deposit money no problem but when you win and try to take it off you can’t !!! They’ve denied all my cards and banks even the one I used to deposit the money wich had no problem with taking my money but won’t put the winnings back on it. Also they say you can use PayPal this is a lie I’ve been on the phone with PayPal they will not accept deposit or withdraw it’s against there policy because it’s sports betting this app is litteraly a scam to take your money me my girlfriend and many other people I know have had this issue the app does not work they’ve stolen hundreds of dollars from me and my family at this point. (Update) after reading reviews I wish I would’ve read them first before downloading and having my money stole this app needs to be taken down it’s clearly criminal and stealing people money I’m contacting the Michigan attorney general and gaming commission there is no way somthing like this should be aloud.JimhimjimVersion: 20.07.03

Do not use BetMGMTheir so called chat support making my already frustrating situation just trying to withdrawal my money but went the extra mile and lied to me, slandered me by closing my account stating I had a gambling problem just for trying to get the money owed to me for over a day now. Below is copy of the chats from the useless and malicious so called support agents: slander, retaliation, and theft are all illegal business practices. I was told the issue with my withdrawal would be taken care of within 24 hours by a phone rep. Since it’s been 24 hours I was inquiring on when I can get the funds released to my account. I was then insulted multiple times and had my account closed and accused of having a gambling issue which makes no sense bc I have been trying to remove my winnings that are being held illegally bc it’s been confirmed by numerous agents that the money is owed to me and will be released. Not bc of they’re still in need of review. I’m so extremely furious I’ve already contacted my lawyer and made him aware of the situation and am going to spend a lot of time on social media displaying these insane problems I’ve had to endure with this app.AndrewD87Version: 24.01.23

I love love love this appAt first I started just playing with the many bonus spins and dollars they give out during the week. Then, I would us some of my winnings, which could be anywhere from one dollar to fifty dollars a day! Occasionally I put 10 in here and there and I always make my money back and usually more. I’ve hit big a couple times. I loveeeee the live casino game CRAZY TIME. The dealers are so fun and make it a good time even if I don’t win anything big. I would love more bonuses throughout the week but they really do give an okay amount ! I don’t really like going to the casino because I feel like the atmosphere makes me want to stay too long and spend wayyy to much so this is a fun way to kill some time and test your luck 🥰 Also they let you bet low amounts such as .10 each spin. Some of the competitors make you start at a much higher rate for most games . I never feel pressured or tricked to spend more. Hope this helped you if you were contemplating downloading this app!.DarrbearbearVersion: 24.12.11

Top 3 of all sites I use.I’ve been playing this site for better part of 3-4 years, I’ve always checked promotion pages and every day almost I get something from the site for free in a promotion, last Thanksgiving 2023 I had a five dollar bonus for the game called Thanksgiving me and my Summer sitting on the couch watching the Raiders game and my first spin. I won $2500. This is from free money of course I had to wager a little bit of it cashed out about 1900 and me and my son Ray to Walmart and bought a PlayStation five lol whoever said this site is a scam as a weirdo. They probably use somebody else’s card or they use the prepaid card where it says clearly right on there before you deposit you need a different method to withdraw like either a personal checking accountor something like PayPal you can use MasterCard debit card you cannot use PayPal account directly. This is not. This is the top three that I use and when consistently it hasn’t made me rich, but it hasn’t broke me either..Loki782Version: 24.6.17

Slots and Software is TerribleI signed up for the first time and started and bought in for 400. I received a match play, however as I was playing the slots they glitch and stutter to the point that it is extremely distracting and disappointing. It is certainly not my Internet connection since I play on Parx, Fanduel and Sugar House. With that being said after lising 200 quick I could or the site would not let me cash out my other 200 remaining balance. It stated that I had to meet the requirements of the bonus rules and had to get to 6k in action. I wasnt looking to cash out the remaining 400 in bonus money just wanted to take my money remaining that I put on there. Well I couldn’t so you know the rest of the story; blew my money and the bonus. Stay Away from this site it is 2nd Rate and when I ran into the issue I couldnt even get a hold of support since they were unavailable. Again Stay away from this Site. Thanks Gary.Gary MilesVersion: 20.07.03

Fun games / fast payoutsGreat variety of Fun Slots also I enjoy the daily freebies. If I were to change anything about this casino it would obviously be to give the players more wins then loses. Is it too ridiculous to think that gaming should be for the excitement and joy of the players?! I think bet mgm should consider profit sharing much much much more then they currently do. Probability’s for the games seem to be configured to take and make money which is not a fair and fun experience. Profit sharing with their “true” investors , the players , is what should be happening. I want to request that the company adjust their game probability’s to level out win / loss in the favor of the costumers that keep the slots spinning. Bigger Wins Bigger Grins!!! Other than that little hang up I enjoy thier casino platform and speedy cash outs. Also they often have a variety of new games to check out and nice surprises with extra free spins etc..CHolla86Version: 25.08.26

Entertainment for SadistsHave you played the casino games that are solely for entertainment but are free to play? MGM Casino is that, but charges a hefty user fee under the guise you may win some of it back. I understand the house always wins and that they are there to make money. However, having played most of the casino apps, living 5 miles from a casino and playing casino games at “cafe’s” for a few decades, MGM is the absolute worst, unless you like losing money. MGM doesn’t bother with the typical teasing other casino’s and patrons have relied upon to make the losing sting less, sprinkling you with hope and at least some return on money bet, pocketing a profit but leaving the guest with enough to come back. If you play, you understand the majority of the casino games are the same on all the apps, but MGM’s are angry mugger bots in a dark alleyway. Trust me, you would have better odds buying scratch off tickets or playing bingo than this app..FffffhhhhhiiiitttVersion: 20.07.03

Unable to play, contacted support many timesI have been "suspended from real money wagering and loyalty points program" for months now. I have contacted multiple times regarding this and I have not received any help or answers. I have a screen recording of me on my account to show that my account says open on all bet mgm applications and then it still Denys me from playing any games and I have missed so many promotions because it will not let me opt in to any of them! I really used to like bet mgm and I want it back because it was my favorite casino to play! Support teams always replies with “ thank you for supplying the requested information. This will greatly assist our colleagues as they review your query regarding account access and wagering. We assure you that they are working diligently towards a resolution. You will receive a follow-up via email within 5-7 business days. We greatly appreciate your patience.”.Cailin0124Version: 24.2.20

PromotionsAlthough I have not been a “High Roller” or even a seasoned Player, I do enjoy Your Promotions. However with that said some are really mispeading. Example the “Shoot and Score” Basketball Game. When I do score and receive the 5 Spins for Casino i have yet to win more than .35 cents!!! This is after approx 30+ spins! Do i expect a Jackpot or even to Win $50 or more NO, but come on its rediculous. Its all a ruse to get One “Hook Line and Sinker” if You are going to “Promote” Your Product do it in a way thet would aant to make the Experience & Player come back! Why would i EVER want to deposit Money into Your Casino Games that clearly show You have a 1% chance at winning anything. Infact to date i havent won more than $2.00 dollars maybe even a $1.00 The past 10 Spins won a whopping $0.00 ! Just a dissertation on some physcological reasoning for Why People might not move forward in Playing Your Slots! Cheers. Chad M..Cmeyer31Version: 24.3.17

Looking for frustration, aggravation, and anxiety? You came to the right place!The inefficiency of this app will drive you more crazy than 100 toddlers by yourself in a room. The bar is set so extremely low and this app is made very cheaply if you ask me. It’s so disappointing cause I love MGM, but I hate this app. I keep giving them chances, but their support is absolutely unhelpful promotions say they’re claimed or just don’t work at all. Even when they try to help you and put it in your email. You might have to attempt 30 to 40 times to open it from there. And withdrawing money is terrible. Paying to play the dollar or two you won in a bonus. FanDuel FanDuel FanDuel is much better no glitches no problems with promotions withdrawing money. And I’m sure there’s many others that are amazing is like from before computers were made..MissycandyarmVersion: 24.02.20

Takes moneyI have played on fandual and draft kings. For the most part every GOOD app has a little give and take. Makes the experience better when playing slots or table games even if you lose. Every time I put money on BETMGM, or win daily bonus etc. slots just take. No pay back or give. And the BJ Is ridiculous!! Dealers hits BJ Like Avery 4-5 hands and always pretty much deals themselves a 10 showing. I watched a buddy play bj and lost almost $300 immediately playing $10 hand. Dealer hitting blackjack constantly! Or dealing themselves 20…. The algorithm or settings in this app favor the house way more than any other gambling app I’ve ever played. I would steer clear of this app. Put your money in draft kings or fandual if you want any opportunity for give and take type play. Plus their slots pay tables are the worse by far!.Bkc315Version: 23.09.19

Will cheat you out of moneyHit a bonus on a game called King Kong fury and the game froze due to a technical error. King Kong fury has been having some issues but it’s my favorite game. Anyway spoke to customer support who acknowledged there was a stuck game and that they would fix it within 48 hours and I would receive an email when it was fixed. No only did they not email me they cleared the stuck game and my bonus and I never received any winning. When I brought this up with them they told me no bonus occurred and that I could look at the game logs. The game logs were all messed up when I looked at them and literally looked altered. So even tho I have screenshots of the bonus and they originally acknowledged it was stuck and that I would get my money, are now telling me I’m lying and that I never hit a bonus..Ca1noVersion: 20.07.03

So glitchy but not a complete scam like Caesar’sBonus money keeps getting tied up so that there is no way to claim. When you wager the amount you were supposed to and you press the claim now button, both in the app and on a laptop browser, it takes you to the main promotions page. There is no way to claim your earned “free” money. I have no clue why they’re continuing to change this app that already has problems. Still, at least they’re clear and honest about bonuses and how much you must wager to lock them in. Just stay away from Caesar’s bonus advertisements, as it’s near impossible to EVER claim them when you must process your bonus money through 20x over 5 days(say, it’s says 8X in order to lock in money, you have to filter your money and bonus money through so if you received a 50% bonus, that’s 24X!) MGM is at least honest and more clear about this process..Kcmh006Version: 24.6.17

Horrible!!! Scammers!!!I have had BetMGM for years now and First of all I can win free spins in a game and won’t ever get them. I contact support them tell me they have to email them and answer me in 72 hours. They never respond to you they make you contact support chat again just to hear they see nothing wrong and pretty much screw your free spins!! Oh and than the rewards points they give you to get you know bonus money in the reward store?? So let me tell you how with my level with them I should be receiving a nice amount of reward points per wagering and deposits. I deposited over 600 in 3 days my points didn’t move up by 1 point. I wrote them they tell me oh well email them and talk to you in 3 days like what??!! I have deposited over $5,000 in the last 2 months and didn’t win NOTHING!!!!!!.Hollyd119Version: 24.3.17

Customer service is horribleI have this app a one honestly because they lie to you whenever a game freezes. They never actually escalate anything. I talked to multiple agents over 4 week long issue and each rep told me a lie and had me repeat myself and send information down multiple times when they should of had it in there files. I showed proof of everything to show I was owed winnings and they told me basically that they can t see anything on there side. This app needs to train all there agents over. The amount of lies I have heard over 4 weeks is crazy. I have proof of them lying to me. If you download this app be carful if a game freezes because they will not help you and make you seem like it didn’t happen. Whoever runs the online casino side of MGM needs to see this..This is scam!!!!!!!Version: 23.09.05

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BetMGM Casino - Real Money Negative Reviews

DispleasingI do enjoy free spins this app has. Only reason why I have it an extra star. The other three missing stars are from things such as poor customer support, crashing/bugs/freezing, and lastly is rtp. I has a $2 bonus for lucky taps pirates and ended up winning $126. Kicker was that I had to wager $20 in order to cash out…which I did. And not even to my surprise my wager wasn’t counted for. I contacted support for the issue and they removed previous promos and activate the desired promo ($20 wager) to cash out. I then played some more and still wasn’t being counted for wager requirements. Sent an email with details and they’ve never got back to me. Another instance was I rolled double 0’s for cash machine on a $10 bet and before I could see the other two slots be finished rolling I got logged out due to location verification…after they’ve already logged me out due to location verification 5 minutes prior on another game. I waited an hour in customer support just for them to request more info. I sent the info and they’ve never still never got back to me. Lastly is the quality, upon opening the promo tab I get about two swiped until the app freezes and is inoperable. Leaving me to restart the app and not have any promos and bonuses added to my account. I’ve missed out on 2 25 free spin bonuses and $12 in casino bonuses. This app is all in all frustrating to play and deal with. I just deleted the app and am very displeased with my experience. If you’d like to be robbed without being held up this is your destination..NdodbdusbsidbVersion: 24.10.21

Rip offYes, my name is Adam and casinos are known for comping their loyal customers with rewards such as cash to play and you can call and ask for money. Especially when you spend a lot of money on the app where the casino. Is this true yes or no? So a little back history with this app, I have had multiple games freeze up on me as I was about to when by hitting a bonus the bonuses are normally given to customers that play a lot so in a sense you deserve your bonuses when you get them. It’s just like the casino deserves my money when they take it on a bet. I can’t say hey freeze it and keep my money can I of course not that would be unfair. Well, this app seems to think when you were a bonus they just freeze it and never give you your so I called them talk to them. It took them months and months to unfreeze the game and then they finally did. I never got any bonus money. So after it happened again and again and again, I called them up. I messaged them. Only to be turned down from asking for money to be comped to me. I was hung up on discarded on chat. I was refused to be able to talk All they ever do is go in circles enough to get you to give up. I like to play blackjack and I have had my dealer hit blackjack five times in a row. Not just one time has it happened but multiple times this app is true evil please go to some of the other casino apps like DraftKings or really any other app but this..Adam BeetleVersion: 26.02.05

Greed,Power, & manipulation.This casino, among others, will capitalize on their already predisposition advantage. That’s not good enough for them though, now that online gambling is widely available they are able to collect/ruin lives at minimal risk. Us players need to take a stand. The online dealer games are strategically setup to somehow pass their regulation audits, yet I have hours of screen recording that shows their rigged/manipulated advantage. Has anyone’s gameplay been terminated or bet rejected once they make a sizeable or any pre “winning” bet? Have you noticed in roulette you are only able to place bets prior to the ball spinning? Well these are all methods to keep multiple players from winning. The dealers use signals such as coughing/clearing throats to notify pit bosses of certain bets. These casinos all operate their “live” dealer games under the same roof at the same random setup casino. Dealers are told by the computer how to spin the ball, from specific numbers and so forth again, after the bets have been laid. They allow some big wins for specific players in order to hook them into the belief they will win consistently. These casinos especially online are CROOKED. I’ve spoke with former dealers and pit bosses. These accusations are true and current. I’ve lost 13k and have been given little to no credits back nor bonus money. They will rob you and give little in return. Stay away. I offer free advice and forums on how to combat these people. We will take a stand!.SafeFairLawVersion: 20.07.03

Do not believe the reviews.I have had this app for a couple of years. It crashes every single time I try to play the casino. I mean every single time. I have to resort to playing on my Mac. Also, you get a free promo spin every day and can win free spins or $1 basically. Sometimes more but rarely so. I then (after having foolishly lost over $1k), play various slots just to see if I can win a couple of bucks. I can pick a game and spin .10 at a time and lose 10x each day. Never can win a spin. I lost hundreds the same way, convincing myself that there is no way, in a “fair,” casino like MGM that I could lose 50 spins in a row betting $1 or more a spin. Somehow I was wrong. I would play almost every game and wins were very few and clearly not up to industry standards. Then my son deposits $ into draft kings and wins $3k his first time playing the same games I would consistently lose on. I mean the same games, really? Then he turns a .08 bet into $24 on the same game. He had taken out his $3k winnings which was the only reason he had less than a dime left but still won with that. Lastly, after you take advantage of the initial bonuses, they don’t provide any future bonuses worthy of depositing additional money. Take this advice as you will, but stay away from this completely fixed casino. Sportsbook appears to be pretty good..LehmanlawVersion: 20.07.03

SCAM!I personally feel as though the roulette portion of the MGM mobile is a scam and fraudulent. My first bet of $100 on black playing roulette, there were nine reds in a row, and statistics showed a max of four of any color in a row. So then I waited a few hours after watching the game and analyzing the statistics. I bet another time on red and then there were 12 blacks on a row and even the dealer said something was not right. Then, I tried playing the roulette lightning where you have a chance of multiplying your winnings. I have multiple screenshots of my winning numbers being called, but nothing was ever paid out. These were large winnings, too, multiplied by 50 and 100 times. It would seem as though my regular bets and regular payouts would pay when there was no multiplying factors, but as soon as you start making any money at all, with the lightning rounds, they seem to not pay out. I contacted Support to report the possible technical problems, but I was met with, more than likely, a pre-written reply. I was told that ‘after some research there seem to be no issues with the gameplay.’ I was told this after about two seconds of contacting Customer Support, so I have no clue how they did the research within that short period of time. Very disappointing and the gaming commission should definitely pay closer attention to online betting..Alpha_Whiskey96Version: 23.12.04

Terrible customer serviceSo I downloaded this with the intentions of betting on casino games like most people but let me just say first you can’t place bets unless you’re in a select few states if your not in those states you can’t bet whatsoever so the point to downloading this app is pointless unless you live in those states but I didn’t find that out until after I deposited money because you cant even click on the game it says without having funds so after I found out I can play I tried contacting customer support in which one that I was texting back in fourth with just stopped contacting me all in all so I had to contact them again in which they sent me a copy and paste message saying the same thing twice I was told to withdraw money so I did and instead of taking money out of the casino they took it out of my account they so they ended up withdrawing 40$ in all from my account I called the and the guy I called was very rude and not helping at all i found out that you can withdraw money from your bank account but can’t deposit it back into your account you have to go through some different banking to get your funds overall it was a terrible experience I don’t recommend this app or any of there other apps if you wanna bet go to draft kings or FanDuel or any other casino app, TERRIBLE APP DONT DOWNLOAD THIS..Jayloop6077Version: 20.07.03

Blackjack is ABSOLUTELY fixedI wish I could go be zero stars. FLATOUT CROOKS CHEATERS AND LIARS. I have been playing on app for several months and have noticed distinct patterns. when you bet more than 5 dollars you will lose 70% of the time. if you time it right you can win. however if you keep playing they will take it back in minutes. in one 45 min stretch dealer had 21 blackjacks and 15 plus 20. also when you hit the 2x bet button the dealer will almost always get a blackjack. other quirky ways they cheat, and it’s hard to prove because there’s no worthwhile log to check. i have seen many times i ll push with $25 bet and they only give back 20. also if you bet and odd number. like 23 or 28 bucks, and win. they round down. so you ll win 20 on 23 bet and 25 bet. i don t play slots, only live and electronic blackjack so shut downs don t hurt me... but the app crashes constantly. especially if you play fast. in unlimited and electric black... the time it takes the computer to deal cards varies too much. could be immediate or could be 5 seconds... it seems like the computer is looking for card it wants for the casino. this is cheating. i won $1100 the other day and should have walked away. dealer won 18 of the next 20. i have been playing BJ for 30 years in casinos. i have never seen the patterns, streaks, and losing % EVER. MGM and gambling commisio. say same thing.. game is tested, no cheating, algorithms, blah blah blah. the only good thing is the payout system (if you can win) is pretty good with the player plus card.Lefty5150Version: 20.06.04

The Absolute Worst Odds For Online CasinoId like to share with you guys my experience with BetMGM over the last 6 months. All of my play has been on the casino, I do not bet on sports. Over the past 6 months I have never had a single month where I finished in profit for that month, not a single one. I am down a total of $27,000. I am not some dude leaving a review cuz im all mad and I lost all my money. I am just writing this to hopefully steer others away from this casino. I know its a risk to gamble and I only gambled what I was comfortable losing. I actually just calculated my numbers recently and found this out very recently. I play at one other online casino which I wont name because I dont want this review to get removed. I play the same exact slots at betmgm and my other casino. I have deposited 2x the money into the other casino than I have put into BetMGM. But here is the kicker, I have lost $27,000 to betmgm in the last 6 months and Im only down $6,000 to the other place for the entire year. Im not joking you guys, do not gamble here. Also, their reward program is a complete insult. You can wager a couple grand and you wont even have enough points to get $10 free play. Oh speaking of freeplay, betmgm makes you wager your freeplay 25x before eligible for withdraw. The best online casinos have a 1x play through go look for those guys..SkanielSlavisVersion: 20.07.03

Poor location servicesThis app has the worst geo location capability out of all the casinos it seems like every-time your on a winning streak they check your location and determine you to not be in the state your allowed to play in. i feel as if this is a way to feather your winnings. They kick you out of your game mid spin and say you’re outside of the permitted area. they should not be allowed to do this. after your kicked out of the game you can go immediately back into the game without the geo locator verifying again and you can get right back to spinning only now you begin to lose your money it happens multiple times during your game play and again only if you are winning. this app is trash and will rob you blind and they will simply blame you and not take responsibility for tethering your account mid game play. it is so frustrating. the app does have decent bonuses and games to play and you can win large amounts of cash however it is also the only app that geo locates mid game and determines your outside of the location. even though your on the same ip address every-time. which should tell them with all their equipment and money that you hadn’t moved but rather are still at home or where ever. don’t play here it’s not worth your time.Garbage421Version: 25.09.27

Zero stars if I couldI deposited 200$ and was matched with another 200$ after I played a few games I was up to 2000$ and I tried to withdraw, but because I had to spend 3000$ before I could claim I decided to play live dealer blackjack because statistically I had the best odds to keep what I won. After playing that for a while I spent my 3000$ so I could collect…. When I was confused I clicked a few things to find out it only counts as a 20% bet and slots are the only 100% bet so I played slots even though I didn’t want to just to get boned in the rear end and lose it all… all online gambling isn’t what it seems and I cannot believe i donated my hard earned money to something so fraudulent, not only will I never support such a corrupt platform but I will discourage you from ever downloading the app Save your money even if the itch to gamble hits you these scam apps will never pay out what they say, they will put everything in fine print just to make a dollar off of you. Online gambling needs to be boycotted and shut down I’m ashamed to say I kept the lights on for a few minutes but I learned a few valuable lessons from it, it’s all a high and not reality do not support it I repeat do not.Ricoraggy680Version: 25.08.03

Bonuses never workDoes anyone else have this problem with BetMGM? I used to love it, but it seems like this past few months. It is always one issue or another. It works just fine if I make a deposit without promo, including bonus funds spend 99% of my time in the same place, I rarely leave home whenever I click on a bonus whether it’s free spins a one dollar bonus a five dollar bonus a deposit and get $10 bonus( that’s another thjng for later I this review) All of a sudden, there’s no connection or I need to grant the app permission if I get the game to load whatever game I have free spins on for instance right now it’s fire. The game will load it’ll tap and then server lost connection or error always an error. every single time I opt in on the deposit 20 get $10 bonus which I get barely regularly the entire $30 will go to my bonus funds and I can’t use it to play any games because of the game restrictions and I contact support and they tell me they’re sorry this is an issue that they’re aware of. They’ve been working on it. Someone will let me know when it’s fixed. I’ve waited as many as four days and it was fixed and I was told that in order to access my money I had to drop the bonus and then they refused to honor the promotion because I dropped my bonus. The game works fine. There’s never a problem unless I’m using free spins or bonus cash and then it never works. I’ve told support this numerous times they refuse to do anything about it. I still continue to try to play because I like the app and I like some of the games that are MGM exclusives I keep hoping that they’re going to fix the problems, but this is ridiculous and never once have they compensated me or given me any sort of courtesy funds as DraftKings or Golden Nugget or FanDuel would do, and it’s not like it’s just once or twice it’s every single time!!!!.Diversatile$845Version: 24.3.17

Nothing but problemsI have had nothing but problems since I joined. I made my first deposit of $25, but the app placed me in Michigan while I was located in Pennsylvania. Contacted support, took 3 separate conversations, and they said they would delete my Michigan account, and refund the $25 since they couldn’t transfer it to my Pennsylvania account and that their “relevant team” would take care of it. Well they deleted the Michigan account and now have no record of my $25 deposit, so I’ll never see that money again. Separate issue. I received a promo to bet $1 to win $100, and contacted customer service because I didn’t have the option on my account. They said my account was under a different promotion, however, if I placed the $1 bet and I won the bet, that I could contact customer service to have the promo changed to the bet $1 to win $100. Contacted support after the bet had settled, and they said everything was good and that it would reflect on my account within the hour. Next morning 10 hours later, it has not shown up on my account and I can’t seem to get ahold of anyone. If you’re in Pennsylvania and are interested in the online casinos and sportsbook, we have plenty of other options out there. I would stay away from BetMGM.JwiwdhkwVersion: 20.07.03

Worst customer service everIt's a pretty standard site the games or the same ones. They have on the other places they do have decent promos and like daily stuff. The problem is if you ever do have a problem their customer service is the worst I've ever dealt with game was glitchy cut out on me then when it came back on, it had switched to a two dollar bet when I was on $.20 it ate my money up and then when I called customer service they told me that they would refund It, then the next person I spoke to said they wouldn't person. I talked to didn't have an answer and told me that was all they could do for me. His answer was that he couldn't do anything for me and he had done everything he could in the end it was only eight dollars, but they refused to give it to me, I can barely get anybody to talk to me. I waited on hold for forever and they have done nothing to remedy this situation. I went to just getting this app. My brother got locked out of his for no reason at all whatsoever with money and And I have a friend who is locked out of his account now because he tried to take out his own money and they kept canceling it for no reason at all he has over $1000 stuck in there.ShavonnepowellVersion: 24.10.21

Absolute total and complete garbage.Signed up over an hour ago to make a deposit and get the free play and match, signed up and got logged out. Tried to log back in and it would not log in through my email, had to contact 24/7 chat, started chatting with a customer service rep who was absolutely terrible, hardly responsive and had to talk to 2 more reps in order to even get logged in. Finally logged in after about 45 minutes, and went to make a deposit through PayPal, again met with another roadblock. Even with funds directly in my PayPal payment was being declined. Tried contacting 24/7 chat again, spoke with 2 different agents, but if you leave the chat... at all, even if they take forever it automatically disconnects you from that chat. The first agent told me ‘you need to contact PayPal’ when it is NOT the fault of PayPal, saying as bet MGM never even prompted me to log into PayPal. And the second agent was at least trying, I expressed my frustration to the support agents and they did nothing. At all. So I quit. This app is slow, it’s designed by a 6 year old, and operated like it’s an 89 year old calculator. They could give me 10 grand in free play and I won’t come back..Dakilla3641Version: 20.07.03

Worse customer service, horrible appBefore depositing and using this app, I would be extra careful which app you decide to use. This app has got to have the literal worst customer service. It seems like they are outsourced in another country. The responses are mostly computer generated mixed with broken English. The chat customer service is completely useless, they spend more time asking you for personal info then actually guidance and help. They literally cannot help with anything through the chat. The customer service through email is not much better. Any issues I’ve had on this app takes days upon days to get resolved and fixed. My last issue has now taken over a week and it’s still left unresolved and I’m still waiting for a resolution. The app itself is very buggy, games constantly restart and probably “reset”. The slot selection is mediocre to poor. I highly recommended you take your money else where. They do not care about their customers and if you come across issues they are extremely slow to help. What a pathetic excuse of customer service. Shame on them for cheaping out and outsourcing to illiterate countries..Joshin32323Version: 20.07.03

They don’t care about customersBe careful games reset occasionally while you’re playing in casino. Usually ok but on 3 occasions (twice today) it reset twice today and I lost large bets. On some of the Slingo games they make available there are bonus games. You increase the bet to get a better payout bonus game. I lost a $65, $55, and $30 bet because of this. Meaning I won and when picking my prize it reset. Forget the fact I lost the “prize” but I also lost the investment in the games. Contacted help they tell you to give them the game IDs. Ok. Because every spin I write that down. I get you can’t just trust everyone but I’ve been playing for months and have literally bet thousands. No. I’m not doing research and contacting a different group and jumping through your hoops. This was just a matter of principle. Take my business to a competitor. Maybe they’ll care. Oh, and during a poker tournament in which I was in 2nd place (only a $5 tournament so not the end of the world) it suddenly said I couldn’t continue after participating for an hour because I wasn’t in a legal state. Ok. Except I was sitting on my couch where I had been sitting when I started. Smh..BillTackett80Version: 20.07.03

BetMGM Casino appThe app always has a issues or promotions not tracking progress , right now I’m having a issue they say they can’t find my location but it’s the same phone and same WiFi I’ve been using for Almost a year and the last week or so I haven’t been able to actually do anything on the app cause my location can’t be found. But yet I have the geo location app installed and running and my location services on and using precise location. All around the app and contact support have been the worst I’ve had to deal with. Also there availability to update your info you can change your number but have to go thru a whole process to change the email uploaded all my info and sent pictures just for them to email back and say you’re all verified. They never actually know what they are doing I also had a bonus freeze and screenshotted it and sent it to support they “fixed” the problem by putting a $1 in my account and not letting me see the bonus then didn’t answer my email for 2 weeks. I wouldn’t recommend this app to anyone you’re better off using FanDuel or DraftKings.Joe coveyVersion: 24.10.21

Scam scam scam do not downloadI made the mistake of listening to a family member and downloading this app they sure let me add money out of my account no problem but the minute I started winning money they wanted to lock my account and not let me play anymore and as I check this is happening to a lot of people they are scamming you and stealing your money and I’m not sure how the state is allowing this to happen at all but this is worse then any bookie I have ever met . So they lie in there terms and conditions and literally do what is called a bait and switch do not fall for this do not give them your money at all . Never try and add money from more then one debit card or they will lock your account and don’t bother trying to withdrawal any winnings even the card they let you put money on with won’t be able to withdrawal the money either !!!! So your money just sits in mgm app where you can’t use it or withdrawal it or anything it’s just literally money on your screen that can’t be used ! I will be filing complaints with the gaming commission and bbb and anywhere I can !!!! Don’t download this app at all !!! Scam scam scam scam.Hippa violatoraVersion: 20.07.03

CHEATSSo this company “MGM” literally has the worst betting platform with VERY VERY few options for betting on the College Football games particularly. They even CANCELLED one of my winning picks in my bet slip! On October 1st, 2022… I selected SYRACUSE to cover a 53.5 point spread against WAGNER. I won. Then I checked my bet slip it had an error message that stated “MARKET INCORRECTLY SET UP” ??? But all I did was make a selection, so any INCORRECT ACT would be on them and not penalize me right?? WRONG. Customer service was disrespectful and rude and wouldn’t answer as to WHY this happened to my bet slip. He literally disconnected the call because I checked his attitudinal responses. So I had another bet slip in… an 8 pick. I had selected the “Bonus offer” that states if you miss one leg of your bet slip, you’ll get your bet back. How come when I went to check the bet slip, IT WAS GONE!!! Not in the Settled, Won or Live folders. I had numerous tickets in that lost more than one game, but the ONE qualifying bet for the “bonus” is now missing. Therefore, they claim they came help me. App is now deleted. DO NOT BET HERE. Everything they offer is a scam to get you to give money..Ara JordanVersion: 20.07.03

Use another betting appThis app is terrible. I also use Fanduel, Draft Kings and bet rivers and this one is the worst. I get emailed promotions from them saying they are special to me, and it says to go to the app to opt in. So i went there and there was nowhere to opt in. So then i get on live support which takes them over an hour to just tell me to email them. After about 30 hours later i get an email saying they have added the option for me to opt in- this was a get 25$ in net losses back promotion. So i lose 25$ and the next day get $25 casino bonus money. I go to bet it on blackjack, and come to find out they say there is a ‘casino coefficient’ that i have to use the bonus money on- this was not mentioned in the terms and conditions of the promotion. Therefore on blackjack, only 10% of the bonus money counts for my bet. I have to play the slots for 100% of it to count. What a joke. Also, any freeplay bonus money has a massive 25X playthrough requirement. Just use another app this ones not worth the trouble and has a much more limited selection of games to play compared to the others. 1 star from me.QuexedVersion: 20.07.03

DO NOT PLAY THIS read the REVIEWS 1st!!!IT IS ABSOLUTELY ILLEGAL TO FORCE THE OUTCOME OF PEOPLES IT UNDERMINES THE ENTIRE SYSTEM FOR EVERYONE!!! That being said I would leave no stars if it was possible or Negative stars!! This is the worst gambling app ever it has done nothing but steal my money over and over again!! And I’m not just talking about oh I gambled too much and I lost. I’m talking about legitimately changing functions of the game making it keep rolling so I lose-for example, when I have a good roll and it stops on winning symbols on a slot machine, it will RESTART the last few reals spinning again instead of paying me out!! Also I was playing last night at $6 a roll and was UP about $700.. when low and behold it just changes to $60 A SPIN - but I never touched it to change it and I never even Seen it… until it was too late, it took all my $$$ just to be clear. I can’t be a degenerate gambler, but I have fun doing it if I’m losing my money and it’s a fair game I’m still having fun. They’ve completely taken that away!! I have video of these ACCUSATIONS and I’m taking it to the gaming permission and attorney general, it is absolutely wrong.Jerry Carpentier Detroit MIVersion: 24.6.17

New Update is TERRIBLEBetMGM used to be my go to app. Loved it more than any other gambling app available. Been playing on BetMGM for 10+ years but within the past month, this new update has ruined every single experience for me on BetMGM. It constantly kicks me off a game & tells me they can’t track my location and I’m restricted from playing on it, BUT ONLY WHEN I’M WINNING. Which is weird. I promise you it has never kicked me off of the app when I am losing and can’t hit a profitable spin. They took away the whole layout that was so simple and clean. They did away with the $1 & $2 deviations in The Rewards section. I can’t access any promotion offered to me. For the past 2 weeks, I have had a 50% deposit match, I have claimed and applied it to every single deposit I have made and have not received any match once. It literally says “Bonus Not Applied” AFTER I hit Apply and then deposit. I contacted customer service to tell them, they then told me I received it. So I screenshot every single bonus transaction within the past 2 months and not 1 single deposit match was on the transactions. I even screenshot my balance BEFORE the deposit and then SCREENSHOT my balance AFTER the deposit and it didn’t show any deposit match applied to my account. Not once. And then once I showed them the proof, i literally heard nothing back. I still have the customer support conversation saved. I’m a gold or black card member and in your rewards for those card holders, it says they receive Birthday bonus, win anniversary bonus, $100 gold Tier credit for being a gold card member etc. I have never once any of those rewards. So it’s safe to say I’m gonna take my money elsewhere and find me my new online casino. BetMGM has obviously given up on the customer support aspect of it and must be making money hand over fist to ever make these issues right and keep their top spending customers happy..Billy diggerVersion: 25.12.03

NOT Good -2I simply have to agree with the most recent review for this online casino app. They take your money yet if you miraculously win they delay or won’t pay you without a big hassle and this is suppose to be regulated by the DGE here in NJ, as well as the other states they operate in. You can’t reach customer support or service. The player is only a number here at at many other so-called regulated NJ online casinos I’ve played at for years! They all pretty much could care less about the player no matter how much you’ve played there, or lost. The DGE is only there for the online or land based casinos , NOT for the players. So, if you have an issue and complain to those who “supposedly” watches over & regulates them, you’ll get no where. It’s hard enough to win in a land based casino but you’re much better off there than playing on line. Take it from me, as I have played at all of them but exclusively at Golden Nugget since the rollout of online gaming , although a “few” are a little better than the others but their only purpose is to separate the player from their money!.Nowhen2foldVersion: 23.12.04

Unable to withdraw winningsAny other casino app is better than this. So I guess if you deposit money through a MasterCard you cannot withdraw you’re winnings into that account and there are a total of 5 different ways to withdraw money I was unable to use 4 of those the only one that works is going to mgm and talking to someone to get the cash I talked to support and they where rude and more or less useless the only way around this is to make a PayPal account and make a deposit witch I can’t immediately withdraw until I turn that into winnings I made a deposit the same day and every option still tells me I must have made a deposit with the preferred method in order to withdrawal my money that way. I would highly recommend draft kings it dosnt crash they have great support and I always win more through them as well Any mobile casino is preferred over this they try an make it so hard to keep any money you win they want you to zero out so this isn’t an issue and if you look up this issue it is widely known I’m glad I didn’t make a big deposit like I wanted to initially..ThuggfhvtgbcgffgVersion: 20.07.03

Terrible appI’ve been playing here for years. And the experience has been terrible. The blackjack is so volatile. I used to be able to flip 100 to 500 every now and then but since April 2023 I haven’t been able to flip $100 to $200 let alone $150. Every time you sit down you get a 12 or 13 majority of the time. You’re not going to win every time it’s obvious, but I can’t even make $20 bucks on blackjack without you guys taking it right back. They like to swing your funds so it’ll go up $30 bucks then you lose 4 in a row. Then on your Hail Mary you win make it all the back to your deposit and it goes back and forth until it just drains you. Promos are garbage spend $500 on this slot or xyz and win $5. That’s a slap in the face if you ask me. Also the free spins or games they do are garbage. Pick the 5 and win 2.5k. You’ll always be one off. Also the spin the wheel you’ll win the first day or 2 a good price like a $20 dollar fast forward bonus. Then the rest of the time it’s $1 $1 $1. It’s so obvious. Just stay away save your money. These people are garbage.BlkskylarkVersion: 25.04.15

Ripped me off on my bonus!!So I was on a promotion bonus which I was only playing a 30 cent bet. Well I actually won $141 on that promotional bet bonus. After the bonus ended the money I just won was gone. I live chatted with someone who told me at first the game was incomplete to refresh and go back on. I did that but the funds still were not there and the bonus was finished. Then they told me that my bonus expired at 1:22 am. Stating I didn’t meet the wager of $30. Seriously this is a joke. Do they think I’m that stupid. I called customer service and that was another joke then of course they escalated it which was even a bigger joke. Why do they think it’s ok to take our winnings that we just won!!! It’s not ok! It’s a total rip off!! I will be removing myself from this app for good. Upon reading the reviews I’m not the only one that got ripped off. I saw someone is seeking an attorney. Good for them! Do better BetMGM. Without us customers you have nothing!! And remember we have plenty of other of online gambling apps to give our money to that will not rip us off..Done being ripped offVersion: 25.04.15

Scam do not download!!!!!This is a scam do not spend your money here! This is a scam these are not casino games, this is a carnival in disguise. The games you recognize will NOT play the same on mgm. I’ve spent hours and hours and hours and hours and hours and hours playing the same game, all different bet amounts and then switched to different games and I’ve done the same thing. Not once did I get one worthwhile feature or bonus and this is stretching across weeks of time. They just take take take and never pay out anything and they can’t even make the games entertaining, I have never even come close to winning. It’s beyond ridiculous at this point and I hope they’re investigated. Treating customers like their time and money is worthless is a horrible way to do business and it can’t just be me. There’s no way it’s ONLY me. I’m not rich I’ve never been close to rich or even middle class, yet this casino treats my money as if it’s just garbage like it’s a given that I’ll keep throwing it away..B illzVersion: 25.10.30

Do not believe the hypeWhatever you do, do not believe you can win on these online casino apps. You cannot. You can cycle money all day on the 10 cent bets but the moment you actually bet real money the games shut down. You will lose. I cannot stress that enough. Especially on BetMgm. Pay a dollar win 4 cents on Every single game on MGM. First few bets they give you free spins, hook you in. The. Subtly just keep taking your money til ready to deposit again. I’ve wasted more money than I can count on this app and all it did was give me debt. The bonus buys do not pay out no matter how much you put in. Every promo they offer has a catch to it. You can’t withdraw any winnings while you have a promo active until you basically gambled all the winnings away. I’m sure they’ll have an automated response to this review saying “we’re sorry you had a bad experience” then they’ll offer you promos. The only real way to make money on these apps is to not use them at all. Save your money. Avoid at all cost..PulpfishingVersion: 25.04.15

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