BetMGM - Sportsbook & Casino Customer Service

BetMGM - Sportsbook & Casino Positive Reviews

TERRIBLE & SHOULDNT BE USEDI rated this 5 stars so it can be seen but this app is terrible, I NEVER get any Promos such as Boosts & Bonus Bets like EVERY other sportsbook get 3+ of BOTH daily, they have terrible props & what I mean by that is for rebounds & assists it goes from 3,5,7,10,13,etc, you cannot go above a players baseline to do under on them, we should have 0.5-10 for ALL players who usually play on a NBA roster, the app always has technical difficulties such as the app not working for hours. Live bets ARE TERRIBLE, you cannot bet on 2 players from the same game which is so confusing, combo stats such as Points + Rebounds + Assists, Points+Assists, Assists+Rebounds if you choose one of them in your parlay you cannot bet on another prop from the whole entire game including the moneyline. Also you cannot live bet on players during the 4th quarter which is wild, They recently removed players steals but kept blocks which is crazy. Also takes over 15 minutes just to receive a payout from a win. You can almost never cashout a bet if its live no matter how close it is to cashing unless all of your picks cashed on the parlay n u need that 1 left to cash it. Terrible app DO NOT RECOMMEND TO NOBODY if you want to bet go to fanduel which you can do everything I just said you cannot do on this app.Legit Jayz YTVersion: 25.03.21

Needs major work from their teamsI first starting using this site because the commute to Nationals Park was shorter. Haven’t had any problems with it so far. BUT….. I don’t like how the “market team” the live chat individuals always refer to are (and I quote) “Not willing to add new markets for ANY sport”. I’m confused…isn’t the point of making people want to sign up with you to appeal to your customers? I pitched some ideas to them about add a new markets that could definitely help the site be more user-friendly as well as help users have more control over the props they pick. They don’t want to add player performances, they don’t want you to alternate lines for players, and they want to put every player in props that are staring in that respective sport. It’s embarrassing for you guys to not want to compete with your competitors like DraftKings, Fanduel, etc. They all allow freedom in terms of you setting the line you want for a player. Get it together, it’s not always about trying to make money off you customers, give them some content cause once these states have sports betting legalized y’all are going to regret not trying to up the competition. Thank you.AcoLegendVersion: 21.08.04

Not Too ShabbyReady set go!! Okay, so I’ll admit I am a full blown gambling addict! So, I think my review might be a little worth while…. I will rate this casino app a 4/5 stars. It was many different selections of sports bets and like the parley builder and the casino games which is a nice thing to have. I just wish that there weren’t so many losing spins on the casino. It’s like as soon as you hit, what they call a “big win” it’s like that’s it you’ve got your winnings. I barely ever win again like that.. so I don’t know if it’s some kind of rigged algorithm or something. But I sure as heck don’t like it. But as far as the sports betting goes I wish there was more and better promotions. And maybe like some sort of program to where you get a certain amount of your money back after losing so many times. I think that would also bring in a more more new players! Very incentivized if I may say! Which brings me to my last suggestion. All these type of casino apps have the worst and I mean worst referral programs! You make it so for people like me and the people close to me who would love to play and get a nice bonus for getting referred but in order to receive those referral bonuses’ you have to deposit way too much amount of money on top of having to play way too much money for both parties to receive the bonus. Please try to fix this and lower as much as you can please. Like I said for people like me who don’t have very much extra money to gamble with but really enjoy playing. Thank you for time and please I really hope this reaches the right person or just even someone, for that matter, to possibly work on any of my suggestions… even though I know it’s a long shot!! 🤷🏼🤞🏻🖤🙈🎰💸💨.LuciferE3Version: 24.02.28

Hope you don’t like to travel away from homeBonuses and promotions are good with clear rules and obvious expiration dates, and are easy to apply on a wager. Synchronization with the broader MGM rewards program is seamless and easy to track. I have only one complaint but it’s a big one. The app allows you to wager if you live in [an ever increasing set of states] but it turns out that it allows wagering only when you are currently located in your home state. Traveling for work? No betting, even when you’re in one of the states that allows BetMGM. Vacationing? No betting if you’ve left your home state, even if you’re in a state where the app is approved for use. This is crazy. If someone from Tennessee is momentarily in Virginia or someone from Virginia is in West Virginia or someone from Pennsylvania is in New Jersey, the app should allow wagering. DraftKings and Fanduel sportsbook apps both work that way; you can wager as long as you live in an allowed state AND are currently located in another allowed state. Note that those other apps do keep separate histories of your wagers per individual state, in order to report things properly to each state’s regulators. Come on, MGM, you can figure out how to do the same thing and still comply with each state’s rules. If FanDuel can make it such a smooth experience when traveling, I know you can get it right also..HasOpinionsWillTravelVersion: 22.04.16

MGM Sports book App ReviewI have had my disagreements with MGM and their business model towards customers, but the MGM app is one of the better Pennsylvania sports betting applications out there. But don't get too excited because many of the others flat out stink. It used to have more features that MGM did away with. For example, when you clicked on a game or an event, it used to show you all of the bets you previously made on the game so you knew where you stood. They took that out and the way MGM presents sorts and shows your pending Bets is a disgrace on MGM ad it's impossible to find anything. They don't think of the customer when they take away features like that, so that's why it's a four out of five. MGM could do better, but they don't.. they spend all their money on celebrity commercials instead of strengthening, their business models, and focusing on the customers they have is my general observation of MGM, but the app is fine if you keep track of your own bets, don't rely on MGM to help you. Another thing they did was an update around Fourth of July weekend. During this update, any previous bets you had before July 2023 disappeared from the app and they never fixed it. They just don't care about the customer and there's a prime example. That's really poor customer service. MGM gets one star, the app gets three..SgtTomorrowVersion: 23.07.10

Horrible Customer Service!!Had my account hacked and have tried for a month to recover it. I’m unable to login or reset my password cause they changed the phone number on the account. I’ve sent in my drivers license with me holding it and keep getting told I have to go to my account settings to upload the documents. I’ve explained I can’t login in cause I’ve been hacked. After several emails and live chats that got me nowhere. I was able to get a phone number to call and was told the same thing on two different occasions. I asked the young lady to email me the things I needed to do to close the account. After 15 minutes of not receiving the email and her telling me to refresh my email, I explained to her that I’ve been receiving other emails. I even emailed myself from another account, which came through. Once I told her this, she hung up! I could here people in the background telling her what to say once I said I wanted to close the account. DO NOT USE THIS APP. Can’t believe MGM would allow this to happen..Matt 11111222222Version: 23.10.18

Not able to place bet or withdrawal moneySo I had to go through verification processs all of a sudden after I had won about 7-8K this week on this app. Everything was good they gave me my money then all of a sudden everything has been horrible. They deactivated my account after 24 hours and said I should be able to bet and I am not. When I try to bet it says my account is “closed” and when I try to withdrawal it says “fraud user error” I have $700 in the withdrawal process that has not been verified since & I also have $425 on the account that will not withdrawal it keeps timing out. I feel as if they seen me winning and started basically doing everything they can to not give me the rest of my money. I’ve tried re downloading the app I’ve tried it on browser & nothing. Customer service keeps telling me it’s something I’m doing but the app won’t work on multiple devices. I cannot believe I am dealing with this, it’s so unprofessional and it feels they are literally stealing $1100 from me..A$AP PhiVersion: 20.10.09

Great Features and Great BonusesI have used every app from barstool to draftkings to fanduel and BetMGM is now my preferred way to bet. I love that BetMGM lets you turn on alerts for any games so you can get score notifications during it. I also love the “edit my bet” feature which allows you to change your bet instead of having to cash out an replace it. Bonuses have been generous. They are confusing at first but its actually simple: I deposited $100 and got $200 in bonuses. I had to wager all $300 of that money and whatever i had left over after that was mine to keep. You just have to wager 100% of your bonus and then you keep whatever you have after that. You can track how much of your bonus you have wagered in the promotions tab and it all makes sense once you understand how it works. The different promotions, including the $10 free bet every monday if you bet over $50 the previous week, have been great. Customer service has also been really helpful. I’m a big fan of this app and will use it as my primary book from now on!.APGaming10Version: 20.10.09

Vegas localI’m from Vegas and moved to AZ where there originally was no sports betting. I was never a big player in the casino but I always loved betting on football cuz it made the games more interesting, especially when my team, the Raiders, weren’t playing. I tried Draft Kings 1st but the app wouldn’t allow sports betting based on my location for some reason. Not to mention it had an impossible time verifying my ID even though I uploaded very clear pictures of my ID. So BetMGM made it very easy for me to start betting on the games I love the most and with some of the bonuses that they gave me I had the opportunity to bet on MLB without risk which was great cuz I always wanted to start trying betting on MLB games but never did it before so was weary. Also with the MGM card you can earn points towards stays in their resorts and more which is great for when I want to go back home to visit family. So I definitely recommend BetMGM to anyone who loves sports betting in the sports book but doesn’t live in an area that has any..JessAbbottVersion: 22.09.20

Excellent app terrible customer serviceThe app from a gambling standpoint point is by far the best. East to navigate. They keep the live betting going longer then any of the other apps. The only issue is the cashout feature will change the amount after you hit confirm if the odds change. So you may tap confirm at $100 and if it drops to $70 while it’s processing it will pay you $70. At least that is the experience I had with it. And In fairness it does the same if it goes up as I was paid a few more dollars then if had confirmed for as well. My issue is when I brought a significant drop in price to customer service they just kept feeding me boiler plate response with one or 2 lines of talking points. By far the best app for sport betting it pained me to pull my money out but I did because I felt I needed to trust them completely to gamble my money there. So disappointing. It really has no equal from an usage and gambling standpoint.11rat11Version: 21.08.04

Great app until…I have enjoyed using the BetMGM app since sports and casino online betting became legal in Michigan last year. Great bonuses/rewards. But unfortunately that all changed today. I used a $2 freeplay from the Pick a Haunted house promotion on a $1 spin on Loot’en Khamun. I won bonus spins and ultimately I won over $500! I was ecstatic! Tough times for all of us and the extra money would have been awesome! As I was using the money I had won it all of the sudden disappeared. I reached out to “customer support” and was told that my funds were from an expired promotion! How is that possible when the funds I used had just been received less than an hour ago?! A multi billion dollar company took $500 from me that I had won from a promotion that I received for being a loyal customer! How convoluted and back handed is that?! Unless I am reimbursed I will no longer be using BetMGM and happily taking my business to DraftKings..Ebod13Version: 21.08.04

It’s funI would rate better but the odds are horrible, there are lots of glitches too. I mean the games are fun for sure. However i wish that when i put money in it would last longer for play time. It’s not even about hitting big, it’s about the fun while passing time. Yet when depositing 90% of the time it’s just drained super fast. Ive also had a lot of glitching on this app , then when it kicks you out all of a sudden you no longer win , if you were before hand. So I’m a little sketched about that. Other wise it’s set up well, the looks are amazing, it’s fun and i like how even when i can’t deposit there are still free games most the time. They aren’t the best ( the free games or rewards) but they still give you a little time to play, which is always fun. So that’s still a win in my book. Like i said i would rate higher if the money wasn’t just auto drained and i got more play time. I put enough in and am begging enough that one would think that i would at least get some time to play with what i do..MgmistrashVersion: 26.03.10

Becareful betting here they use a bonus to get all your moneyThey wanna offer bonus to deposit , tell you is only 25$ but they take your money most of it , put it on the bonus .. example I deposit 500$ for a 25$ bonus I didn’t care of .. I won 981$ the want to take 581 as a bonus when I already wagered the 25$ bonus 10 times . So I had to risk my 581$ again just to try n release my own winning funds , remember I instantly deposited 500 and won 981 they still kept most of my money talking about I needed to meet requirements which I should of had when I first betted the 500$ cheaters .. don’t bet here I corded them out and told them delete this account this type of scam doesn’t happen any other platform … becareful is like a deposit bonus looks like this ( SCHT - SURT) with numbers and letters avoid betting here at all cost , bet on other apps and avoid this type of scam.MoneyGBEVersion: 23.10.18

Location verification issues & weird moving betsIts a great app overall. Just 2 issues. 1st is this Sportsbook constantly has to verify my location……on Wifi in the middle of a Sportsbook Legal state. I do not have that issue with FanDuel or DraftKings Sportsbooks so why is this an issue with MGM?? It wouldnt be such a big deal except I have lost out on way more live bets than I should have because I cant make those bets until my “location is verified.” 2nd issue is the Live bets for MGM moving around the page whenever their betting line changes. Yes, you read that correctly. The live bets will not only constantly change their line but ALSO actually move around the page in the process. On FanDuel and DraftKings, while you expect Live bets to constantly change their lines, the bets themselves stay in the same spot until they close. So its VERY important on MGM to pay attention to what youre betting on during Live Betting. Because the bet youre looking at in the middle of the page may not be the same bet in 20 seconds..John RSTAVersion: 24.03.15

Not up to par with DraftKings and FanDuelI saw a Promo ad for BetMGM that says bet $1 and win $100 if any college basketball team hits a 3-pointer. The terms and conditions says to place your first real deposit of at least $10 and place a $1 bet on a money line wager. BetMGM also has a Free $10 bet for a Black Friday special and I used that as my first bet and won and used my winnings to place another bet. I then decided to deposit my first real money deposit and place a single $1 money wager to get the bet $1 and win $100 promo like the terms says. Turns out my bet did’t qualify for the promo because I used my winnings from the $10 free bet to place another bet. Extremely disappointed that they weren’t very clear about things!! I use DraftKings and FanDuel and I like them a lot better! Steer clear of BetMGM and go for the other two!! I will not be using BetMGM and will not recommend to anyone else..JamesbouapVersion: 20.10.09

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BetMGM - Sportsbook & Casino Negative Reviews

Account restrictions for what ???So I am writing his review because it is now 8 days since I have been able to access my account yusufakbar1993 because when I login it says something about a duplicate account / accont restriction when I have been using the same account for three years … not to mention that I had to reach out to them first about this issue rather than them reaching out to me trying to solve it so I reach out and finally get a response two days later with them asking for verification of me which they ask for ID and I kinda knew how the verification would go so not only did I upload my i.d as They asked I also uploaded my ,Social Security card ,me holding my ID with my face in it , and a utility bill from Just two weeks ago because I knew I’d have to wait another 2-3 days to be told they need another form of verification… it’s kinda sad you guys have such poor communication/ customer service especially considering the fact you got people who spend their hard working money with you guys for us to have to be treated with no live people everything is a automated system…like that’s pathetic but I’m sure FanDuel appreciates the fact I spent $1,100 with them over the past 8 days because you guys can’t solve a simple issue that shouldn’t even be a issue …so I highly recommend that maybe you guys should show some more appreciation to your customers because now you guys picked the wrong one to make a issue with because I’ll make sure it’s known the quality of service I’m getting ….Yusufakbar1993Version: 23.07.10

ScamStay away. This sportsbook will scam you. It is okay to deposit but when you are winning they will pretend to put your withdrawal under review up to 5 business days. Knowing you will change your mind and reverse your withdrawal and gamble and loss. Once it’s getting near the 5th business day and you still haven’t changed your mind and winning they will then block you from withdrawing your money and will start asking you for your ID and a picture of you holding he card that you use and other documents etc. My dad kept depositing with no problem he kept losing and when he won big he decided to withdraw 1/3 of his winnings. So they pretend to say okay it’s under review up to 5 business days. On the 3rd business day they blocked his account stating that i he was using my card even if we have proof that he was using his own card. So if that’s what they think it is why would they let him deposit in the first place. It’s okay with them if you keep losing but when it’s time to take out your money they will hold it and block your account. We can easily show them what they want with our ID and Card but were not doing it because they didn’t have a problem accepting our deposit why would we go through their demands. I have screenshooted all my winnings i will report this to Illinois Gambling Commision and will look for a Lawyer. Look at most of the bad reviews that’s what they do when you are winning they will lock your account..JohnradlyVersion: 21.08.04

Trouble from the startFirst off I will give my only positive note, which is the app is very nice looking and seems to have a easy interface, which is why I gave it 2 stars instead of 1.Aside from that I have had nothing but trouble trying to use the app. Draft kings and fan duel were both immediately able to confirm my identity and accept my deposits and let me place bets very quickly with no trouble. BetMGMSaid they were having trouble verifying my Social Security number, address, and birthdate and requested that I upload a copy of my drivers license which I didn’t mind doing and said it would have it reviewed and 24 hours. 24 hours later I started to chat with someone who advised me they also needed a copy of a utility bill to verify my address which I uploaded and had to wait another 24 hours for review. Once I was finally able to get logged in I went to make a deposit and it said I was in a state that sports betting was not legal. Note, I live in Tennessee so sports betting was literally just legalized a week ago. The app even seem to note that I was in Tennessee, but yet when I went to make a deposit like I said, it said I was in a state where sports betting was not legal. I have literally had nothing but problems with this app. One final note is that almost all the sports books are running specials for Tennessee residents since sports betting just became legal and BetMGM has the worst specials by far compared to the other popular sports books. I wanted to like BetMGM, but I personally have had a lot of problems..ODazzle85Version: 20.07.02

Too many bugs and wouldn’t let me withdraw my moneyA promoter at MGM casino came up to me and offered a promotion they were doing where MGM would match my deposit up to $1500 + an extra 50 on top of the match. The promoter was getting very frustrated and snobby when i started asking how much i needed to bet to be able to withdraw my money. She told me i only needed to play the original $200 that i deposited, so i decided to sign up because it was essentially playing with free money. BUT.... firstly when i deposited the money it only showed the $200 i deposited and not the MGM match nor the extra $50. So the girl went to the Sportsbook area and got it “fixed”. I come to find out that they put the entire $450 as bonus money forcing me to play through the whole $450 to be able to withdraw. Also, i come to find out that some of the casino games don’t count towards playing through the bonus money. Once i finally played through the $450, i tried to withdraw the money and it told me i need to make a deposit with my card first. Which i don’t understand because how could i have deposited the original $200?! So i deposited an extra $10 of my money with my debit card. The stupid app still didn’t recognize that i deposited money and told me to deposit more. Customer service is little to no help all the while, this app has very terrible bugs. Once I’m able to get my money back, I’ll never use this terrible app again. FanDuel is a thousand times better..Gordie15Version: 20.10.09

Buyer Beware of the Terms & ConditionsI am new to online betting and I chose to place a bet with BETMGM to hedge my bet with their first bet promotion of up to $1,500 back if you lose your first bet. I know that the loss is paid in bonus bets. So for the Tyson vs Paul fight, I made a wager and it was several hours before the fight and then I decided to add more money to the wager since it was covered by the promotion. To do this, I cancelled the original slip and immediately added more money to the same exact wager I had previously placed. I lost the wager and then I didn’t receive the bonus bets. When I contacted customer support they told me that because I changed the bet, that it cancelled the promotion. I didn’t understand that changing the amount of the wager before the fight was even close to starting would result in a termination of the offer. Good customer service would have made this right. They have the record of the wager being changed but because it required me to change bet slips that the bet was no longer valid as my FIRST bet, even though I played the the exact same bet only for more money! GREED. I understand that there are terms and conditions and this helps protect both sides. However, I would not recommend alienating a brand new client by not choosing to at least speak with me and make it right! If I were at the casino they would comp it in a heartbeat. Shame on BETMGM for their poor customer service and their inability to provide outstanding customer support by having a system in place to identify and resolve unique issues such as this!.Big Brent1974Version: 24.10.20

Scam scam scamPlease stay away from this app. Somebody has left a review of very similar of exactly what I went through. They will NOT allow you to cash out your winnings. You are not able to withdraw your money because they want a picture of you holding your drivers license. But I sent them a picture of me holding my drivers license and me also holding my social security card and also went as far as me sending them pictures of my own personal debit card and bank debit card and they sent me an email back stating that they were not able to accept the pics because they were not clear and blurry and the pics were crisp because I went to settings on my iPhone 13 and clicked on 4K before I snapped the pics and I also turned the phone around and did not use the front face camera I used the back 4K lens. These people are 100% scam artists. If you don’t want to take my advice and think that I’m lying go ahead and download the app and give it a try yourself and see for yourself who’s lying. These people are 100% scam artist. Please be aware and do not download there app because it’s all a scam. If you want a better Sportsbook my advice to you is download draftkings or fanduel because they allow you to withdraw your funds to your debit card or bank card and you receive your money within minutes. Yea of course you have to verify your draftkings acvout or fanduel account and they may also want proof of your identity but I promise it’s far more by miles better than betMGM please be aware and do not download. If you don’t want to take my advice that’s fine. You can also witness there behavior for yourself..TbetMGMisAScamVersion: 22.09.20

Glitch and error - felt robbedI placed 4 bets and when I submitted my wagers it glitched and error out. So I logged out, got back in and again another error. Waited a few seconds finally was able to submit my bets. A few hrs later I login to check my bets and to my surprise I see 12 bets pending and live. It was the exact same bets I place earlier but 3x. Why would I submit the same duplicate bets multiple times vs just once. I messaged customer service through my app and they tell me they could not help me. They said it’s past 15 min and it’s now a few hrs later. They said something about cashing out, but how do you cash out if you live in KS that is legal and you head to a party in MO that’s illegal to sports gamble on line. There’s no cash out option. I asked for a credit and they said no. Even though some of my bets lost and my wagers may not feel in BetMGM a big amount, to me I feel like I just got ROBBED!! When it was your app that glitched and error out on me. So I’m cashing out what I have in my account. Unless you feel like you need BetMGM for their points to add onto MGM rewards, I would suggest you take your play to DraftKings. Anytime I had an issue with them they would at least give me a free play for the inconvenience. The DK app is not glitchy and the user interface is so much easier to find and navigate around to place a bet..DrDANosVersion: 24.10.20

Robbed of free bet creditsThis is the worst app I have ever used from the App Store. My original claim was worst gambling app but seeing how terribly the staff handles customer service and how glitchy the app is they managed to take the cake crap cake.I took the $200 free bet promo for the Super Bowl which is the sole reason that I downloaded this app of course one of my $50 bets went through twice when I did not do that. They were claiming that the vet was placed on different occasions which did not happen the bets don’t even show at first when I enter them and it looks like nothing is even active then all of a sudden I see I put two wagers on the same game for $50. Using your brain you should be able to tell that was a mistake because nobody would really place to $50 bets on the same exact game so because of their screwup I lost that. Then they try to make it up with giving me credit for $25 in the casino great that sounds like a nice offer until I learned that I need to wager $125 in casino games in order to claim this. I literally went back-and-forth with customer service or whatever you can call it because I’m not even going to call it customer service for weeks and they still would not admit their own screwup. Do not download this app do not trust these people with promos and take your money elsewhere there are many other betting apps..Rotes reviewsVersion: 21.08.04

All around bad experienceNot sure where to begin with this headache of an app. Firstly, the verification process was painstaking and bizarre. From the constant requests for documentation uploads (which would often only succeed after several attempts), to requests for my birth city. And once it seemed that I finally got my account verified after over a week of back and forth with customer support, I wasn’t able to make any deposits. Which brings me to my second complaint. After finally making a deposit, the app only allowed me to place certain bets using bonus money - which is different from the real money I thought I had successfully deposited. But nope, my real money was nowhere to be found and instead I was restricted on my wagers because for some reason I only had this bonus money available. Tried looking through FAQs to better understand why I couldn’t use the money I deposited but couldn’t find any answer. Now I have all this bonus money sitting in my account that I can only do so much with. Who’s to say if I will even be able to cash out without any issues at this point. Thought I could trust the MGM brand to make a quality sports book app, but sadly that’s not the case. I just downloaded a different sports book that literally took just a few minutes to complete the sign up process. Can’t believe I wasted all this time with MGM in the first place..Wet5hooterVersion: 19.08.01

“Risk Free” is false advertisingAs I signed up in Kansas on September first, I was looking for a sports book and I had my choice at the one I wanted to use. I chose MGM because of their “risk free” promotion and bet accordingly. I lost that bet and received my “free bets” to make it “risk free”. However, my wife did the same and they tried to tell her that her $1,000 bet wouldn’t get reimbursed because we did a different promotion… even though she confirmed before AND AFTER she placed the bet. Luckily, a nice lady at customer service checked the call logs and found that to be the case and gave us the “free bets”. What is implied in “risk free” on the surface is that if you lose, you essentially get a re-do. Which is NOT the case. When you place these “free bets”, you can only win the winnings of that bet and not the initial capital. Which, if you’re a gambling person you know is lower than initial capital because of the vig. So AT BEST you are fighting for your money back. That doesn’t seem “risk free” to me. I’m sure they’ll point to the fine print and that’s fine, but “risk free” is misleading to a consumer and should be spelled out in much better terms. But, in a competitive world of sports books where I have options? There is 0.0% chance I will EVER use them again. On top of that, I will never stay at an MGM resort for as long as I live and I will be sure to tell everyone I know about this so that they stay elsewhere as well. Your misleading promotion (that you tried to take away from my wife even) has lost you a customer, and hopefully more, for life. Utter disgrace.WooowwwwwowwVersion: 22.09.20

Great odds and promos, horrible company/support.I referred my friend to BEtMGM and he was interested in the risk free $1000 bet. He raised a ticket and asked support to confirm if he was eligible for it and they said he was. After making and losing a $1000 wager he was told by support that he wasn’t eligible. Just this week I bet a $2 bonus on a game that was cancelled. A few days later $47 was removed from my account claiming that they were bonus winnings reclaimed because I didn’t meet the eligibility requirement. In both of these cases support is a stubborn brick wall that does not listen to a word you say and just tells you why you are wrong. I have spent at least 3 hours asking support for help and my calls with them are disconnected after an hour (each time) of trying to work with them. My friend eventually got his free bet, I’m still trying to recover my money. As someone who shops around on all of the NJ sportsbooks, the odds and promos make this horrible site impossible to avoid, but definitely don’t make it your home. Go to Caesar’s, FanDuel and DraftKings (in that order). On top of shady practices the app is garbage and slow compared to the three sites I mentioned. The support model is designed to run out the clock on you and waste so much of your time that you just give up for anything that they owe you but don’t feel like paying out..BobbyT13Version: 21.08.04

I never get any good deposit match promotions plus the app is terribleThe app keeps crashing… the app is so buggy you click on one game you want to play and there terrible layout clicks a ghost game you never wanted to play because their layout is all overlayed and scrambled. They never make up for the buggy experience by at least giving you good promotions or deposit matches for sportsbook. Other websites like fanduel have free daily games and free spins. Betmgm will do some promotions but there is so many steps to even get the promotion and again the app is so buggy it glitches you out of everything so trying to click redeem promotion will literally take 30 minutes. You click I want this activate this promotion then it takes you into a loophole another page where you click it again and it teleports you back to the front page. You have to click the promotion again and you finally click the game the promotion is eligible on…. It’s one of the worst ran apps I’ve ever seen. Give us deposit match Bonus for sportsbook if you are going to have a buggy experience at least give us sportsbook deposit boost matches and please no casino cause this app isn’t ready for anything casino related until they make the app faster. When I play on this app it feels like I’m playing on an iphone6..313detroitbornVersion: 24.03.15

The app and their service is a jokeFirst things first, their app is remedial and needs a lot of work. It feels very archaic to use. Secondly, their promotions and offers are worded just the right way to mislead you. I was invited by my friend to join the app under the guise of $100 for both parties. In the terms and conditions it clearly stated that all that had to be done was to join using the referral link, download the app and verify my account. When the $100 sign on bonus was not received I contacted Support and was made to feel like I didn’t read their terms and conditions fully and that I was an idiot. They have two separate referral bonuses on the home screen, one required a $100 deposit to receive the $100 referral bonus and one did not. Obviously, I followed the referral bonus that did not require a deposit, and was told that there was only one referral promotion for my state. I promptly went to delete my account after hearing this, and was not able to delete my account as it stated “only real-money users have access to this feature”. I have never in my life not been able to delete an account that I made with my information. Absolutely ridiculous. I will be deleting this app and reinstalling FanDuel, much better service, and much cleaner and user friendly app..SickascancerxVersion: 24.05.15

Would give 0 stars if possibleMy account was recently hacked and BETMGM has given me absolutely zero information and seems very unconcerned that someone was able to hack into accounts on their sportsbook. Someone in a state that I have never even been to accessed my account, withdrew my account balance and deposited it into their checking account, then proceeded to deposit $100 into the betting account straight from my Venmo. When I reported this activity, BETMGM locked my account, refused to just refund the Venmo transaction, and has been useless in finding an alternative method to withdraw my money that was wrongfully deposited. Some of my money that should never have been in the account in the first place has been locked in the account for about 2 weeks now, and this never would have happened if whoever designed the security actually had 2 brain cells to rub together. The BETMGM team has been entirely unhelpful every step of the way and will not tell me when my account will be reopened, how someone was able to get into it, or if the hacker was able to access any of my secure information. I would strongly recommend avoiding this app and moving to FanDuel, DraftKings, or some other sportsbook that is more secure and has at least a little bit of concern for their customers..HhudiduuejVersion: 23.07.10

SHADY SHADY SHADYI haven’t had any issues getting my winnings deposited on ANY OTHER APP but for the last 8-12 months I have been getting the run around about depositing my winnings BACK INTO MY ACCOUNT!! I have been using the same account to put money onto my MGM account for a year & yet every time I actually win & want to take the money from my app & put it BACK INTO MY ACCOUNT, I can’t! I have screenshots from the last 5 customer support agents telling me that they need to escalate this issue & one said 5-7 days, the last one said 24-48 hours & it NEVER GETS CORRECTED! For some ridiculous reason, definitely not for security reasons, this app says it’s going to split my winnings & deposit them into 2-3 accounts but the accounts that are connected to the card I actually use on this app, the amount is says it’s “splitting” and “depositing” is ZERO! It says it’s going to put $100 onto a card I don’t even have connected to this app & is an old card from a year ago. If I don’t get my money in the next day or 2 like I keep being told, I am going to do everything to make sure EVERYONE knows how shady this is. I’ll gladly update my review if they ever actually fix my issue. In my opinion, good companies may make mistakes but they fix them & get better so let’s hope that’s how this goes!.Davina ReneeVersion: 24.05.15

This isn’t the worst, but it’s alrightI have a few apps like FanDuel and DraftKings. Out of these two I would say this app doesn’t even compare to them. One reason why, is they give you bonus bets when you win on promotions of theirs instead of cash. This is for the casino and the bets. They give you a chance to have the money, if you play a ridiculous amount which then defeats the purpose of winning the money. Also, you don’t have it for very long. Like I used a bonus bet and won on Wednesday by Friday, bonus was gone and unusable. It does have lots of promos, but you have to deal with all of that. FanDuel and DraftKings isn’t like that. They give you bonuses and if you win, you get to keep the cash. No playing till this or that amount and then you can get it. There’s a fair amount of promos they give out which is nice as well. The sign up bonuses I think are better cause you get to keep the cash that you win. This app can be good by letting you be able to play the casino games. There’s some bonuses that you can use on casino and it’s just keeps you busy playing the games. You’re not actually winning anything because it’s bonus money, unless you hit it big and get to keep some of the money..RyeWorthVersion: 23.10.18

Lies, Lies, and more lies. Welcome to BetMGM.I can’t go on a social media site without constantly being bombarded with online casino ads nowadays, and the one I see most frequently as of late is BetMGM. Their big promotion Right now is, ‘ 100% deposit MATCH, then another $25 on us’ so I decided to give it a try. I deposited $25, expecting to have $50 show up as cash, then $25 in credits to be used on the app. But that wasn’t what I got at all. Matter of fact, I was credited $25 before I even deposited ANY funds, and then THAT $25 and the $25 I deposited is all I ever saw. I tried to reach out to customer service and they told me to ‘look at the rules of the promotion for any further questions....’ so I took that as my $25 must not be good enough to earn their deposit match(gambling away money in a pandemic mind you) Then I woke up one day and it said congratulations you’ve earned $5 free play on some slots game.. but this time I looked at the ‘rules of the promotion’ and it says I have to PLAY $125 of my money in their online casino to even be able to cash out ANY winnings from the game. This app is a total scam... set up for them to take your money and that’s it. Period. End of story. I will be going to DraftKings or some other online betting with my hard earned money. After decades of cashing in on the American people MGM is more scandalous than ever.....Jdubbski144Version: 20.10.09

MISLEADING APP!If you want to enjoy sports betting do yourself a favor and don’t pick this app. The app will make you change your password plenty of times for absolutely no reason. It’s very slow at times. The bonuses/promos aren’t the best compared to their competitors. Now the withdrawal process is SAD they will find a way to hold you money, at first I was able to withdraw normally and then they forced me by not giving me an option to sign up for another withdrawal method that takes 2-5 business days.. Getting in contact with customer service? They are useless they will always give you a response that they will pass it on to the “relevant team” that take days to reach back.. and still they won’t solve anything. I contacted them because they the app were doing transactions on my account without my consent and they didn’t want to give me my money back until I contacted my bank, they returned me my money back by taking money out of my account AGAIN! Meaning they took money out and paid me by taking money again so I lost double and they charged me a “chargeback” on top of that. This was never ending and two months later they have sent an email threatening me to share my information. DO NOT USE THIS APP, SAVE YOURSELF MONEY, TIME, ENERGY, & PEACE!!!!.DavideventsVersion: 23.02.24

Use any other app other than thisBetMGM is hands down the most poorly ran and crooked Sportsbook/casino site offered. On th surface it seems like that have great promos and I honestly did enjoy the interface, BUT the app is unbelievably unethical in its practices. They constantly offer “promos” for bonus funds etc. as a ploy to restrict your deposited money and make it nearly impossible for you to cash out. They go as far as to auto populate your deposits with the promo codes so that these “bonus funds” and your deposited amounts are locked until you reach a 20x wagering limit. The customer service is terrible and after they wrongfully restricted my funds I attempted to get the issue resolved via 10+ mail exchanges and more than 4 customer service calls. Their customer service is a joke and they make it nearly impossible to even find contact information to reach out. Then their phones were “temporarily down” and finally upon reaching a rep, they were useless in stating “they would follow up with an email”. LITERALLY USE ANY OTHER APP. Promos are a scam, customer service is atrocious and I left with the genuine feeling of being taken advantage of. Not because I lost money but based on their poor business practice and errors made with my account..TinnnatVersion: 21.08.04

Parlay voided unethicalNo matter if you get 8 out of nine legs correct on your parlay and on that ONE LEG THAT PLAYER DOESNT PLAY ONE SNAP OR PLAY IN THAT GAME AT ALL THEN THEY VOID YOUR WHOLE PARLAY!! This is the only Sportsbook app that does this and it’s a rule they hide from everyone so u can spend your money with them! Common sense would say ok that player didn’t play due to illness then there’s no hope of him gaining that td or those yards so how’s that gambling? Am I gambling on a player starting a game or not or am I betting on if this player plays then he will do this or do that! That’s basic and common ethics of making a bet! The parlay should be won and that one legs odds deducted from your winnings etc. I won 7/8 legs except for one leg which didn’t play due to illness and instead of voiding that leg and paying what I won on which would have been around $2000 they cancelled the entire parlay so they didn’t have to pay me! Fanatics and FanDuel and Draft Kings don’t do this cause they know it’s wrong but BETMGM DOES and that’s why they got the fewest amount of clients I’m sure!! I’m spreading this news about this rule cause I don’t want them to profit anymore off of hiding this rule and maybe one day the ceo will realize this is driving away future business and $$$$$$$$$$.Big E23$Version: 23.10.18

Terrible customer serviceThis review has nothing to do with the quality of the app but of the people running it. I noticed they had a good introductory promotion with your first deposit so I thought I’d give it a try. Everything was going well and I made my one qualifying bet and was given the promotional bets which expire in seven days. Just as I was attempting to make my first promo bet, I was notified that a hold was placed on my account due to their need for further verification. I sent everything to them within an hour and I was told that it would take 24-48 hours. That didn’t happen. I couldn’t get ahold of any person via phone or chat, only email and they continually sent me a generic form letter in response. I asked that they please extend the promo for as many days as they had my account on hold but still nothing. Finally, I woke up this morning five days later) to an email saying they have cleared me to bet. As I pulled up the app, they had, however, I now only had 1 hour until my promo bets expired. Needless to say, I had to rush my bets and did not do enough research as I normally do before betting and I only hit one of my four promo bets. I’m still steaming from this terrible customer service experience..WilcokevVersion: 21.08.04

Don’t use the deposit bonus feature, it’s a total scam!I saw a promotion on their app advertising a 50% deposit match up to $50. I deposited $175 and received the full $50. It wasn’t until after I made the deposit, I discovered that you had to bet 6x the bonus amount before you could withdraw any money. Every other app I’ve used has made you play through the bonus amount once or twice before it became “real money” but I’ve never seen a product that required a 6x play through. Not only was the play through amount ridiculously high, they only give you 14 days to complete it. Otherwise they remove the entire bonus plus any money you won during those 14 days. On top of all that, every bet you make during those 14 days has to be settled, even if it was a parlay where the first leg lost and so the entire bet would already be considered a loss as well. So in order for me to be able to withdraw any of my winnings after I made my $175 deposit, I’d have to bet $300 and make sure none of my bets went past the 14 day mark (which coincidentally was the day before the Super Bowl so none of those bets would count either). I ended up winning $75 with the money I deposited and never even touched the $50 bonus and now they’re telling me that all of those winnings are being taken away. I also tried to remove the bonus from my account so it wouldn’t affect my winnings but they won’t allow it because I made bets that included the Super Bowl (even though they already lost because they were parlays but that doesn’t matter to them). I contacted customer service about this issue multiple times and they were absolutely no help whatsoever. I would never use this app again. FanDuel, DraftKings and Caesars Sportsbook are all superior to this product and I’d recommend any of them over BetMGM..UncreativealiasVersion: 21.08.04

Terrible Withdraw SystemThis app is terrible and tries to keep your winnings!! They allow Apple Pay deposits but don’t allow Apple Pay withdrawals due to a “closed-loop policy”, which basically means that if you deposit using Apple Pay, your money is stuck in the app because they say you can only withdraw it using the same payment method you used to deposit, but Apple Pay won’t accept the withdraw. If you want to fix this issue, they force you to go through excessive verification just to access your own funds. Other sportsbooks resolve this instantly, so I know it’s not a universal rule and rather a BetMGM policy choice. They say it’s for security purposes, but all of these “policies” make it seem like their hope is just that you give up and don’t want to jump through hoops to get your winnings so that they can keep your money. In order to fix this issue that they intentionally create, I had to send pictures of my credit card (that I deposited money with via Apple Pay) and my driver’s license to their support email. After all of this I finally got my money back. I HIGHLY recommend you bet on a different app!! This is the only app I’ve ever had this issue on and I will never use it again..Mpcore5Version: 26.01.05

RiggedI’ve been on MGM experimenting for quite a while now. I’ve noticed the bonuses you receive on the casino side are rather suspicious. If you play $50 the day before and lose, you’re more likely to win on the bonuses the next day. I played strictly the bonuses for a month straight and wasn’t able to meet the 10x requirement to cash out. I decided to put $100 in and eventually lost. The day after, I received the same casino bonus that is offered to everybody every day. I ended up winning with the casino bonus and was able to cash out. All in all, MGM claims their slots are all RNG when I’ve tested this theory and proved it wrong. My wife plays the same casino bonus every single day, and has never cashed out real money from bonus money. She hasn’t ever made a deposit on her account either. So if you’re like me and you’re downloading casino apps for the rewards and bonuses, you’ll never win on MGM without depositing real money. I don’t like depositing real money into these apps because I’ve always been suspicious. I find it hard to believe I lost with every casino bonus, but got lucky on the one that was THE DAY AFTER I put real money in. Definitely will not be playing on MGM anymore..Guapo__9Version: 25.05.02

No customer serviceI’ve been playing on this app for almost a year, for a while it was a decent app to use, as long as everything goes smoothly. However if you have an issue and need help forget about it. I hit a jackpot on Borgata 6 weeks ago and instantly my account locked, When I reached out to support they told me my BetMGM account had a balance due, they wouldn’t provide any details or where the balance came from, no transaction details, just gave a random number they demanded I pay to be able to access my winnings on the other app! And this wasn’t a low number, literally hundreds of dollars. I paid it to get my Borgata account unlocked so I could get my jackpot, thinking I would get everything worked out with customer service and I would get the money back. No, not a chance I’ve been being told “we’ll escalate this to our team and someone will reach out within 3 days” for 6 weeks!! I’ve filed a formal complaint, same thing “please allow 3 days” that was November 9th. If you call them, you better have time as it will probably take 5-10 times calling before actually getting an agent, but they can’t actually help anyways so it’s really pointless, and they will not let you speak with management. Even with my “Ticket” being “escalated” 7+ times they still won’t get management involved. So again if things are going well it’s not a bad app, but if you hit big or need help you’ll be run around with nothing but frustration for weeks on end. Caesar’s is much better with better promos! If I ever get my money back from BetMGM that’s where I’ll be taking it!!! I’ll be filling a complaint with the state gaming board since they can’t seem to provide simple transaction details, should be no issues if what they claimed was true but it wasn’t so I guess they will just ignore me forever..Disappointed_Gamer_ChixVersion: 23.10.18

Not honorableI was reached out to by MGM and I was informed that I had an account but it had not received any activity yet. I told them yes I am currently using other sites so they offered me a deposit match up to a certain point all I had to do was make my deposit and bet . So this is what I did I received nothing for a week or so. I called them and explain to them what was happening and I have received no match they told me I should have called within 24 hours of not noticing it and I would not be receiving a match. I asked if it was really my responsibility to stay on top of MGM when they had called me and I made my deposit immediately. The lady was very nice but told me it’s up to the players to get a hold of MGM when something is not correct. I told her I thought it might just take a little time for them to verify qualifications have been met. She said no but we can offer you a $25 free bet. It was completely unacceptable as I had made a $500 deposit and all $500. It’s more of the principal than anything I am up currently so I think I’ll just close my account and take my winnings. this is unfortunate as I kind of liked the format of the MGM app the odds weren’t so great but I enjoyed the UI..Atom vVersion: 21.08.04

Absolute garbage the last 3 monthsI wish I could post my stats on here just to show how truly bad it is. The more you use them exclusively the more you lose. I used to love BetMGM. They were my go to. I’ve noticed the more I deposit the more I win absolutely nothing. Multiple times I’ve won money from them from their bonuses and promos. But my goodness if I put my money onto the site they make sure to take it all with no chance of winning. I’ve never gone back and changed a review from 5 stars to 1 because of how terrible the app has become. Use to win every now and then on here and it was fun. Now it’s just straight money grabbing. I have hit maybe 2 bonuses on slots in the last 10 weeks with around 30 deposits of $100+… Do better MGM… Edit: Another $100 in and $1 spins. No bonuses or free spins… Edit 2: my experience continues to be even worse then when I originally posted. I HAVENT WON IN OVER $2k played… Edit 3: Wow. Just wow. I have never just continued to lose like this on their site. Must’ve had to pay a huge bet or something because it’s just a straight donation at this point. I’m glad I have disposable income. This site makes me not want to gamble anymore🤷‍♂️.Sirjiggles1070Version: 24.02.28

HorribleTheir customer service and chat online are horrendous. Initially signed up, looking forward to play table games and poker. A friend referred me, but their website still said deposit bonus was available. Their “chat with an agent” seems to be an AI bot they’re trying to pass off as human, and kept saying similar things, essentially no deposit match possible if you are referred by a friend. I called and spoke to an agent who said that was not the case, and did the deposit match. Then I logged on, my the money I deposited now showed as a bonus and zero $ were in my account. I called again to speak to an agent, woman had a thick accent and would not directly answer the question of if I didn’t hit bonus requirement, would my deposit that got linked to bonus be taken. Rather than answer that simple question I kept asking 4-5 times, she told me she had already answered, then explained the deposit match, how much I had to play to release it, and the time period. Finally, after I explained I needed only an answer to that question, not the explanation of the entire process, she appeared to say yes, it would be taken. There was zero customer satisfaction concern and she began talking down to me as though she had perfectly explained it, despite me saying she had not. After 30 minutes of this back and forth, she did kindly cancel bonus after i requested her to do so, so that I could just remove funds and never use their bogus app again. I enjoy MGM casinos in person and have been a long time patron, but I would never recommend their app/website to my worst enemy. 10/10 avoid, there are much better places to gamble out there, that will actually appreciate the business, make clear their requirements, and not steal your deposit if you don’t meet their higher than average play requirements..Warning to potential gamblersVersion: 23.10.18

Irritated Furious CustomerThe agent who I spoke to told me to check the promotions page periodically to get betr bucks but I told him I check every single day for different promotions to get a bonus bet with. It’s the same promotion everyday “refer a friend” WE DONT WANT THAT PROMOTION and us customers don’t care about that. With a big Sportsbook like BETmgm who makes tons of money off customers I shouldn’t be asking agents every time I log in to add a small betr bucks bonus bet. The agent lied to me and told me to participate in the promotions in the tab but there’s never any promotions to participate in besides refer a friend! All I want is a small bonus bet for the holidays and before the year ends! That’s all I ask for but it’s always a hassle to get it which is crazy. All the other sportsbooks hook me up without even asking! I really want to make BETmgm Sportsbook my main Sportsbook moving forward But it’s really frustrating to the point where I don’t even want to be associated with this Sportsbook. To make this better all I want is a small amount of a bonus bet being added to my account and I’ll be a happy customer if not, I will be taking my talents to Hard Rock Sportsbook for good. Thanks.Kevman23Version: 24.11.30

THIEVES!I downloaded this app to make some Super Bowl bets. After downloading everything seemed fine, I setup which bets I wanted, and how much. The app prompted me to deposit money to make these bets. I deposited my money, but when I went to actually place the bets, after already depositing money, then they tell me I can’t place any bets because I am not in the state of New Jersey. I am not allowed to make any bets but they did not make me aware of this until they allowed my deposit to go through. Then I try to withdrawal my money and they won’t send a check by mail because the amount is under $500. They said to deposit more money through PayPal to open that money transfer option and then I could withdrawal all my money. I try to make a $10 deposit (the minimum allowed) to open this line of transfer to remove all my money. They then decline my PayPal deposit multiple times and won’t let me deposit money through my PayPal thus not allowing me to make my withdrawal. NOW MY MONEY IS STUCK IN THIER ACCOUNT AND THEY ARE NOT ALLOWING ME TO WITHDRAWAL IT ANYWAY, WITHOUT HAVING TO KEEP DEPOSITING MORE MONEY! IF YOU ARE NOT ALLOWING ANY FORM OF WITHDRAWAL WHY IN THE HELL WOULD I KEEP DEPOSITING MORE MONEY, I DONT TRUST YOU NOW! Scamming and thieving!!!!!.ZbattisVersion: 19.11.01

UI so buggy its unbearable, stop changing things if they’re not getting fixed.They do so much to try to make the app and UI look good but this goes horribly wrong and they end up making the app non functional. Why can’t I get to SGP menu for football anymore? You click it and its just not fricking there half the time. Lots of clicks that lead to dead ends or the wrong page. For example if you click on a baseball promotion then click bet now it takes you to football or tennis betting pages or something random, im sorry what? How hard is it to redirect traffic to the right page? Fire you’re whole software dev team right now or stop putting unreasonable expectations on them about how the app should look. No one cares what the UI looks like if its non fricking functional. Fix the bugs and dead end pages/clicks before trying to make it look good no one fricking cares what color outline the button has if you click the button and it doesn’t work. Also so terribly slow. I don’t care what the app looks like if you can’t give me a quick and concise experience. Focus on the basics first for the love of god please..ACE~17Version: 23.07.10

Avoid the headache. Use FanduelI never leave reviews but hopefully someone from MGM sees this. First off BetMGM was lte to the NY market (not sure who’s fault but late none the less). Saw a promo to bet 10 to win 200 if a TD was scored in the wild card game you bet on. So I bet on a team ML for $10 like the promo had said. A TD was scored. I waited 24 like the T&C said and saw nothing. I contacted support. The chat function was horrible. Connected and disconnected me to different people (Ezekiel and John). From there I explained and John said because I did the bet for 15 they gave me the bet match instead. I told him the T&C says “at least $10”. After realizing he was incorrect he said I had already used the bet match for a wager and couldn’t get it back. After asking if there was anything else, I began typing and less than a minute later he disconnected the chat without me finishing my request. Clunky app, bad UI and terrible customer service. Fanduel is better. Also much better customer service and took care of a promo issue I had right away. Caesars is better even though it took 9 days to receive my withdrawal. Please be better MGM.RJC111321Version: 21.08.04

Don't bet with MGM!!!Took advantage of a match a deposit up to $100 by depositing $100. It showed I had $200 in my account. I then placed a future $100 bet on the Super Bowl that takes place I then started gambling the remaining $100 and would sometimes win sometimes lose and was down to $67 left in my acct. I tried to place a bet but and even though it showed I had money left it would not let me bet. I contacted customer service who told me all my money including my original $100 open bet is all forfeited to the system because I didn't meet requirements of the promotion hidden in the fine print. How can they keep money I deposited when the bet is open? Why let me bet a future bet when it's after the small print promo date and win or lose they take the money? Was online chat for hours with them on the phone. I requested a supervisor who I was told was unavailable. I was told a supervisor would call me back but they never did. If this shady practice wasn't enough, I don't think you can even bet teasers on this site. Terrible app, terrible business. Stick with Fan Duel or Draft Kings..LoseAt_MGMVersion: 21.08.04

TrashBet mgm is garbage. I’m up over 2k on them but they screwed me outta 600 recently with their pathetic excuse for a casino. bet mgm also has the worst customer service of an company on earth. They’re extremely shiesty and are always trying to screw their customers. They definitely do some unsavory stuff with your personal info too because they don’t even wanna talk to you about that stuff. The customer support people start getting an attitude and sending you links that go nowhere and telling you they’ve already given you the info you need. They just wanna keep directing you to stuff that doesn’t work and start arguing with you. Legit the worst casino and Sportsbook out there. Their casino is hilarious. If you place 100 $1 bets on blackjack hands and you’ll probably win 80% of them. Then up the bet to $100 and you’ll probably lose 95% of them. They have to be paying people to write these reviews because they’re horrendous. If you actually look at their most recent reviews it shows too, because they are getting nothing but terrible reviews about being a complete scam..ATRUEreviewerVersion: 23.02.24

Worst Sports Book on EarthThis app should be illegal. I’d like to give it no stars but your not allowed to do that. The app barely functions, cannot load matchups and does not allow you to cash out. They also message you trying to trigger you into gambling. Just yesterday I get a text, “tyreek hill is the most bet on player to score a touchdown! Can the dolphins beat the titans”. Guess what? Tyreek didn’t score and dolphins lost. The fact that they willingly try to get young people addicted to this is disgusting. This should not be legal with how easy everything is now a days. They don’t try to make the app any better. They don’t try at all. All they try to do is get young people addicted to gambling. This will be a problem in the future . Don’t fall into this cash grab scheme. Save your money and don’t give it to this evil company who does not care about you. They only care about how much they can get out of you. I am deleting this app and never downloading it again. It makes me sick. Just wait people…in the future you’ll see “whole generation addicted to gambling” as the headline..TradiavvVersion: 23.10.18

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