BMW Motorrad Connected Customer Service

BMW Motorrad Connected Positive Reviews

Overall a great app but a little buggyI have been enjoying the BMW connected ride with my F750GS for about a year now. The bike integration is fantastic, but there are a couple of bugs that need to be addressed: - The real time speed limit is displayed in Km/h although I have set my preference to use Miles/h as the speed unit. A couple of releases back there was a different issue where the reported speed limit was one mile less than the actual limit! After fixing that issue, it is amazing to see a completely different issue affecting the same functionality! - The percentage of fuel remaining occasionally gets “stuck” at a certain level and won’t reflect the true fuel remaining. Once the tank is topped again, it jumps back to 100% and continues to be accurate until it will get stuck at some random point and won’t go down anymore! In contrast, the estimated remaining mileage seems to work correctly and stay always in-sync with the bike. Overall, the app is great and works quite well! Thank you!.Igloo3000Version: 5.1.0

App with a lot of potentialI am enjoying the app and use it every time I go on my BMW F850GSA. It tracks all my routes, captures pictures and I can review the stats after each ride (speed, lean angle, acceleration etc). It would be great to see weekly/monthly/annual stats as well in terms of distance travelled, average speed, count number of curves etc. This is not available at this point. Also, for real time directions I always switch to other apps on my phone (Waze,google maps) - the landscape mode of this app needs to be improved to show distance to next turn, current speed, speed cameras etc. I do like the fact that I can design the track with many points /cities to customize my trip (not possible on Waze or Googlemaps on iPhone).Xmarf02Version: 2.0.0

Good app but difficultOn my first use, I put in an address about an hour away and connected to my SENA on the helmet. Everything great! Next trip was a 200 mile trip and I wanted to travel specific roads. Impossible to do on the phone within an hour and a half. Went to my computer for a big screen to set up route. Spent 3.5 hours trying to figure how to get a gpx conversion on the file so I could import it. I used google maps and I used my Mac maps. Gave up. Tried it again the next day after researching how to convert. 4 hours later, I was able to download a GPX file with the specific routes I wanted. Could not use my phone screen (it was in a cradle) when a had a route problem unless I pulled over and disconnected. What is needed is an easy way to build routes on the computer then import easily to the phone. Now I see why 2 of my friends who also have RTs have Garmins on their bikes..Vickie and DonVersion: 5.0.1

Excellent App.This app is really cool. I’m not sure why the ratings are so low, but I think it might be because your need to open the app on your phone BEFORE you turn your bike on. Otherwise, it won’t link up to your bike. The trips feature is really cool. It maps your entire ride/trip and you have the ability to have your pictures taken on that ride marked on the map of where it was taken. It has information like max speed, temperature and total distance. It tells you how far you are from the next gas station and tracks the ride even when your out of cell reception. The only thing I would like to was addressed in a future update would be to have the ability to change tire pressure from BAR to PSI on the app. This is a must have for anyone with the TFT screen..18415Version: 1.6.6

Features stopped workingI bought a 2023 R 1250 GS in August 2023. I enjoyed using the BMW Connected app through my last ride of the year in November. The local speed limit displayed on the TFT, and 30 trips were recorded in detail. In December I upgraded from iPhone 13 to iPhone 15, and connected the new phone to the bike. Since resuming riding in February, the speed limit is not displayed and trips are not recorded. After reinstalling the Connected app and doing the full setup, some bike data is now updated in the app, but still no speed limit or trip recording. The speed limit square on the TFT only shows three dashes. I would like to restore full functionality..CrossCountryDaveVersion: 5.1.1

Great App but, here are my feature requests to make it better.The app gets all the hate and it is for good reasons. Although the app has improved a lot since 2021 there’s a long way to go. Some minor additions mentioned below will hugely improve the usability 1. Show the name of the street/road we are on in the map mode. This shows when the map mode is deactivated but DOESNT show when Map mode is active. 2. Option to change font size for Map Mode so that street names are easily readable. 3. One click option to start new or stop navigation while in map mode instead of going through 3 menus. The ones below are bigger development ideas. 4. Make it a community, not that difficult to build. Able to share location with friends via Connected app and show friends locations on the map mode. 5. This one is also difficult. But will be a great feature in the future. Option to crowd source data like Waze but with one click of wonder wheel while in map mode..ParagSJVersion: 5.1.1

Down to one main issueEstablishing the map mode is slow. Once established any text or phone call causes the app to drop out of map mode. I have yet to find a setting that keeps the latter from happening. Part of my problem maybe that I don’t operate with cellular data because in my area it is unreliable and would lead to excessive charges, or if I were to go unlimited I would be constantly throttled due to the time outs. So,perhaps, with cellular data th map mode is less affected by other apps, but I can’t tell. The BMW developers were quick to fix the login issue..RWB236Version: 4.2.2

Please add sync between devices - Missed opportunityDear developers, you have all the main aspects of this app right, but why are the rides and telemetry data not synching between devices using the same account!!!! A huge missed opportunity. I have an iPhone and a Samsung that I swap between in different rides and it just frustrating not to have everything that is already recorder sync between the 2. Beside the missed opportunity of viewing the same data on a larger screen like the iPad. Seems easy enough to implement using any of the cloud solutions that we are already members of. A shared folder on onedrive, Dropbox…. Etc will make this app exponentially more useful and user friendly..KKElmasryVersion: 4.0.1

A good start!The navigation is actually quite good, save for some peculiar routing from time to time eg: telling you to stay all the way left in the express lane, then suddenly telling you to exit the highway, which is six lanes wide. And when it tells you to exit, it says "out" of the highway, not "off". It would be great if the app would (or could) auto open and connect to the bike once detected, as is now, it connects to the TFT approximately 75% of the time. The app largely makes the BMW navigator (V & VI) redundant unless you're going on an extended trip with waypoints/shaping points, or off-road. For day-to-day use, the TFT & app is all you need..YoshmannVersion: 1.3

Great app except for…..Just bought a new R 1250 RT and downloaded the app. I find that the nav integration works well, despite some quirks. One annoying bug: despite having my preferences set to use mph, the current speed limit displays in kph. Hopefully the issue will be addressed in an upcoming release..Matt2616Version: 5.1.0

It might take you where you don’t want toFor the most part the app is a nice little tool instead of investing in a GPS. Just got back from a week out and really put the app to use and found it to be pretty good except for one big potential problem. Even though “Avoid Dirt Roads” was selected, it did end up taking us onto gravel and dirt roads between Blanding, UT and Durango, CO. My mate and I were thinking of a nice easy day, that turned into a 5+ hr ride to make 140 miles! In the end we did enjoy the ride, but be careful since you might end up getting more than you bargained for..The Original BartmanVersion: 2.1.1

Great App!This app is super useful – a huge value add to my new BMW R1250R. I haven’t used the nav features extensively, only to plan a small trip, which worked well. Looking forward to putting it through its paces on a few longer journeys. Primarily, I use the app for tracking my daily riding stats. Having a log of each ride, that starts tracking without opening my phone, and gives details like miles/average speed is great. I have had one issue, when I upgraded my iPhone, I had to delete and re-download the app to get it to track rides as expected. To the dev team: Please consider doing an Apple Watch app that would show stats for the day. Also expanding the number of stats tracked would be awesome, for instance adding max lean angle, max DTC, and braking stats. Keep up the great work!.AdamGeorgeVersion: 1.9.1

Best navigation app everI love the Directions options, the routes that it will find for winding roads, staying off the main roads, dirt, even in my home state that I thought I knew all the roads, just awesome! App could use few options, like permanently save preferences, avoid highways, avoid toll roads, don’t avoid main roads, I should not have to set that up every timeI use it … Is there any way to help with routes? Would love to help!.BetyourasdisnottakenVersion: 4.1.0

2023 BMW S1000RRFinally made it to the other side and I must say I am very impressed with the bike and app. Tons of tech and it just seems to work. Adding CarPlay would really elevate the system. This would be a wish list thing for the developers. Luckily I haven’t experienced any issues as others have stated. FYI using a Apple iPhone 13 Pro Max! Keep up the good work and give us some more!!!.Double-D 420Version: 5.1.0

SIGHThis app…my biggest gripe isn’t that we have to leave it open to use it, it’s that the map displayed on the bike (CE04 for what it’s worth) will inevitably stop working and switch to the directional arrow. Then when I come to a stop to look at the app on my phone…the camera app is on. This happens regularly enough that I can’t score higher than a 3 star… Since we rely on our phones I think many of us would like Apple Maps integration. Better navigation voice, nicer maps….ItsChristoMaxVersion: 4.3.1

Can’t believe BMW won’t work with Apple PlayCan’t believe BMW won’t work with Apple Play. Recently I had the following issues with the newest version: It displays the map on a split screen without any issues. However, when switched to full-screen map mode, the screen remains empty. That is, it doesn't show the map until you exit and re-enter (reconnect) map mode in the app. Also if you switch other way it is also blank in split screen..MusicAficVersion: 5.1.1

Needs WorkThe development team needs to have the same attention to detail as the motorcycle engineers. Lots of little things need to be cleaned up. The navigation system needs the ability to edit the names of favorites, the speed does not work on route history, and the route does not seem to start until I have been on the road for a few minutes or more. I am a new user, so I will continue to collect my recommendations..:)-|----<Version: 5.0.1

Need additional features and improvementsThe looks pretty fine. How ever I noticed some things so far that might be more helpful 1. Able to share location from Google maps which will be much better 2. iOS widget which shows the vehicle information. This is not necessarily needed. 3. Have gave permission to share the location always which I don’t believe its not needed and this needs to be reconsidered as it reduces the battery drain..CCharan04Version: 4.2.2

May 30, 2020 with BMW Motorrad Connected AppOverall it was good, but a few times it got confused and wanted me to turn the wrong direction. Also, it dropped out late in the day. Bluetooth was still connected I think, because the cell phone battery charge status was still being displayed along with signal strength. Navigation was no longer available as a choice on the TFT menu. The directions that were working moments earlier were suddenly gone and never reappeared..BillR1250GSVersion: 2.0.0

Greatest Motorbike/iPhone connected app for navigationOnly if the app allows owners to reset annoying Service Light and Reset Service intervals. Please update motorbike software to include Apple CarPlay if that’s possible. Please make SEARCH map feature and one finger zoom int/out similar to Google map search feature to search everything..PikespeakdragVersion: 3.2.1

Update 5.0 issuesThis last update does not allow the app to connect to the TFT anymore even after trying to turn it on and off in its settings. Even the speed limit info on the regular TFT display has disappeared since I did this last update. Otherwise the app performance in the cradle seems more accurate without the icon wandering away from the route..Twistedracer64Version: 5.0.0

It tries…The GPS confuses left and right, doesn’t show a road just next turn navigation, gets road names confused, and doesn’t have many addresses 😅 you learnt he roads real well when you got lost. I still use Google maps to try and pair addresses and directions. The Bluetooth on the 2021 S1000RR is weak. If your phone is in your pocket and you out your hand on it, it will lose connection. Music… works well actually but no volume control. Siri and Google commands stop working when headsets are connected…. This is just a marketing ploy honestly… they incorporated gps, music and phone into the bikes but used cheap components and didn’t put effort into the software development. I’m an expert in the field.ArralehymVersion: 3.1.3

Speed Limit indicates KPH instead of MPH after updateI have an iPhone 15 pro max and a CE 04 and since yesterdays update the speed limit indicates KPH instead of MPH - everything else reads in MPH and all the settings are for MPH. Music and phone calls are fine. The iOS software is 17.1.2 and the CE 04 has been recently serviced so should have the latest software on it from the dealer but I don’t know what the version is..ECILOP iPLODVersion: 5.1.0

It’s working🫶🏽Love this app specially made for riders. Been riding for a long time and finally got an upgrade. Went electric and got me a bmw CE 04. Man this scooter is more than a scooter, zoom better than my f800s, fast on the line and soo much more comfortable. The app makes the functionality of the bike better. Thanks BMW Motorrad!.4dvVersion: 5.0.1

Still doesn’t work rightDisplays the front wheel pressure as the rear and - - for the front. Started doing this on previous versions also. Had to send review with at least one star or wouldn’t post..GS JimVersion: 1.6.3

Promising app but cannot replace the Garmin GPS (incomplete maps)My BMW is a 2022 GSA and I use it with the BMW cradle- I recommend PROS : 1 - the abvious- phone interface - itis easy, quicker to react, to plan that the GPS 2 - when planning your trip you can add as many waypoints as you want - :) 3 - you can choose what level of corners with 3 different levels to choose ( min to max) CONS: 1-major CONS for me personally -still a lack of roads availability in my areas - Quebec Canada- need improvement - I use Google when BMW Connected is lost :) 2- when zooming/de zooming- we lose the small roads information too soon - the app should keep the roads on more de zoom layers 3- My garmin GPS automatically recommended gaz stations in my areas when the low fuel light was on - in my opinion, this is a great option that the BMW connected should have ! Great feature when on long trip :).OlicarraVersion: 4.2.1

Getting worse by timeKeep losing connection w the bike after riding all day only half day data shows plus no music playing.TiborCANVersion: 4.2.0

Great Feature.I REALLY like this application. I’m currently riding with my phone in my jacket. The App (and my music) are running on the phone and all are controlled via the TFT / Wonder Wheel..Abracadabra56Version: 4.2.0

Not too badPrevious review: The app thinks my motorcycle is somewhere I left 3 days ago, it’s just stuck there! It also fails to recognize that the bike IS connected, it keeps saying “connect motorcycle“ on the maps tab, even though the dash shows that it is paired and connected, and iphone Bluetooth shows that the bike is connected. Navigation worked only the first time I paired and connected it, never again. It is now useless. New review: The issue above seems to have resolved itself, maybe it’s a platform issue, so I’m reconsidering my review, haven’t had any issues with it for some time now, maybe one should expect such glitches..M. korenaVersion: 2.1.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.2.0

BMW Motorrad Connected Negative Reviews

Engineered with arroganceThis app is one of a 2 part so called “integrated” Navigation system for BMW motorcycles (TFT display) that has been nothing but a distracting safety issue for years. Distracting because it’s constantly disconnecting, and displaying a diverse series of various failures in general. It’s so laughably unreliable that it’s impossible to tell which component’s software is more boneheaded. Rather than make the appropriate hardware changes needed to employ the 2 CarPlay apps that EVERY OTHER VEHICLE on the road includes- BMW decided we are going to build our own. Years of proprietary nonsense across their entire lineup, years of failure, and they keep doing it. While this app is updated at no charge, the TFT updates are dealer only and despite the universal hatred and obvious BMW caused problems with the TFT software- they don’t think they are obligated to fix it for free? Astounding arrogance. So after 3 full years and probably 10-12 versions- it looked like the latest TFT software was actually working- so let’s have the APP idiots release a new version and break everything AGAIN. It’s disconnecting just like it always has within a couple minutes, and amazingly- the speed zone display has now been flipped to KM/H and I can find no setting on the TFT or the app to correct this. 55 mph zone says “88” 45mph zone reads “74”, and so on. All selections are set to US units. How does this happen- and who is testing this hot garbage?.ToyobriVersion: 5.1.0

It was working before 5.0 upgradeIt used to work well. Not the most sophisticated GPS app in the market, but did work. Your upgrade to version 5.0 renders the app useless. 1. Most of the time it just doesn’t work. The TFT display on the motorcycle flashes 0 miles to destination and I have to stop and close the app, so I can at least see some driving information like speed, on the display 2. When it makes believe it is working, I don’t see a detailed map. It tells me to download tons of unrelated maps from all around the world and when I manually pick only the relevant one - I see no details, and the route “selected” doesn’t make any sense. Need to learn the route before I go on my bike. Like in the old physical map days 3. Can’t understand how your upgrade messed up w/ existing data as I had the map working before! Never before did I see an upgrade that totally destroys the app data. Before users click the upgrade button, there should be a level of trust established between the user and the developer, knowing at least, that this upgrade wouldn’t impact the app functionality. Well, this trust was severely impacted. 4. Don’t believe this upgrade could have passed the modest QA test. Doesn’t make sense it did. So sorry I upgraded. Thought you’d improve rather that destroy the app. Very disappointed..GuillbluVersion: 5.0.0

Cristal vulnerabilityI own both the R1250RT and the R1250GS and in my opinion the overall Connectivity package and specifically the Navigation component, is a poorly designed package that is unreliable to the point of making it almost unusable save for a trip to the local supermarket. Even in this case you had better know where it is. The designers of the 2021 RT clearly do not own a modern smart phone as anything other than the smallest models do not fit the phone enclosure. Also the designers are not aware of how people use their phones given that the Connectivity App must be the dominant app and always open. If you try and access any other App the mapping function will stop working. Perhaps for some this is ok but the killer is the unfailing unreliability of the system. It is so unstable that you can not rely on it for touring or even the most simplest of routes. It’s when and not if the Connected App loses connection with the TFT the only remedy is to stop the bike, remove the phone from its prison, switch the ignition off and attempt to reconnect. If you are lucky it will reconnect but only until you lose the connection again, typically 15-20mins down the road. If the same shabby design and implementation standards were applied to any of the safety systems on the bike it is no exaggeration to say lives would be lost..Lpb2802Version: 3.2.1

Fix app’s location sharing integrationNew comments: iPhone allows setting location sharing while app is running. Why does this app need “always” location sharing? Please fix your software. I see two years of complaints about connectivity and app problems that aren’t getting fixed. BMW, do you even have software developers any more? Do they work on this app? If so, it doesn’t seem to be making the app better. Old comments: Buying the Navigator VI was the most expensive purchasing mistake I’ve ever made. Features that are touted as selling points just don’t work or only work less than 30% of the time. I’m looking at you Tracker App. The Connected app regularly loses connection with the motorcycle so you only get partial tracks of rides and it only works if you give “always” permissions for tracking. What a steaming pile this whole integration of technology has become. I would be totally embarrassed if I was a developer that worked on these products. Now BMW is partnering with Rever offering a three month premium trial. So, BMW is giving up, breaking their commitment to their customers, and making customers pay for it. Apple won’t publish the things I want to say about this betrayal by BMW but I can say that this is not the way to retain brand loyalty..Was hopefulVersion: 3.2.1

Pretty good, when it worksMy rating would be higher if the developers didn’t break some functionality through updates every few months. Last time user login functionality was broken, now speed limit information is broken, we’ll see what’s next. When it is working, the app might be the best in the industry though. Stars also docked for transferring telemetry data via BLE to display in the app, but blocking any mechanism to export that data. It’d be a nice gesture for BMW Motorrad to facilitate export of that data, say, as a good faith gesture after breaking features. Update: Speed limit info is fixed! But now map visualization on route recording is broken. Other things that are broken: oil level is never displayed in motorcycle information; TPMS values are different across the display on the TFT and the app (by >1psi, they never match under any circumstances); recorded routes are titled with lat/long coordinates rather than the destination address now; probably some other stuff I haven’t noticed yet since it’s impossible to keep track of what’s working and what’s broken with each update cycle..OhFizzyVersion: 5.1.1

What a mess…BMW has made such a mess of this connectivity between your phone and the TFT display. My ‘21 R1250RT has all the current updates and I’m running the most current version of the Connectivity app. System only partially works if you pair both your phone and your headset to the TFT which is logical. But it took weeks to figure out that you need to connect your headset to the TFT first then start the Connected App. Then all apps running on your phone need to be closed with the BMW app left running on top, so to speak. (Example: if playing music through your headset, make the BMW Connected app lay on top of the music app) If a phone call comes in, the Connected app disconnects and navigation is lost. Only way to restore navigation is to stop, shut the bike off, close the Connected app and start over! I’ve ridden 4,000 miles with this f’d up system and question why BMW didn’t incorporate Apple’s Car play in this bike. It’s a complete mess and detracts tremendously from an otherwise great motorcycle..Archer474Version: 4.0.1

Dangerous appI have a brand new 2022 R1250RT and while I love the bike, this app is dangerous. I have an iPhone 12 Pro iOS 15.4.1 & Connected app version 4.1.0 The RT is running 012_008_040 Even IF you can get the app to connect to the bike, you can NOT count on it to stay connected. I changed my device to NEVER lock or time out. I gave the app EVERY permission that I could find (making it god like status on the phone). I followed all of the directions from BMW regarding the order of starting things up and making sure the app was the ONLY app running. And yet at a critical (and I mean critical) time in my ride, the app just disconnected and I lost all navigation. This caused me to made a wrong turn into the worst downtown traffic with NO idea which way to go and NO opportunity to pull over. I ended up riding an extra 30 minutes in stop and go traffic before I could safely pull over and retrieve my phone. In the end, I NEVER got the app to reconnect to the bike and just paired the phone straight to the helmet to get audio prompts to get back home. Now, I have a RAM mount for my phone and use my choice of navigation instead of even loading the app. Never thought I'd buy a brand new BMW motorcycle and still have to add a phone mount for the navigation. I completely agree with other users, BMW makes a great bike, but figure out a way to avoid the app if you want to stay safe..BwrobertsjrVersion: 4.1.0

Cool concept, but still needs work.The application does not reliably connect to the bike. I have a 2018 GSA and the phone will connect when the bike is started. The little phone icon becomes visible on the TFT. It also shows in the Bluetooth settings in the bike that it is connected. However, when I start the app it usually states that it is disconnected. I usually have to disconnect the phone from the bike and reconnect it. Then close and reopen the application to get it to connect. I can usually get it to connect, but it is not a seamless process. I often have the same problems with the Sena 30k not connecting to the bike. It is hit or miss. When the Sena is connected to the bike the mesh technology of the Sena usually cuts out and I am unable to communicate with my friends. I then need to disconnect the Sena from the bike to communicate again. Not sure if this is a Sena or a BMW problem. When the app does work it is pretty cool that it looks like a GPS once you start to ride. Unfortunately it doesn’t have the functionality of a normal GPS such as Google or Apple Maps. It would be very nice if it was able to incorporate Google or Apple maps into this process. Fyi, My phone is an iPhone X and both the phone and Sena are always kept current with software updates..Hmvogel1Version: 1.7.1

Gets worse with every updateI first got this app when I got my S1000RR last April. At the time it worked most of the time, probably about 80 percent. With each update it’s gotten progressively worse though, and now it’s at the point where it’s basically useless. Nothing connects most of the time, sometimes it shows a connection on the dash but still nothing works and if by some miracle the nag or music player does decide to work, it certainly won’t be by the time you get a few minutes down the road. Pretty shameful if you ask me, hopefully they just fire these devs and hire someone competent to make this app going forward, as of now it’s just a waste of space on the phone. Would give negative stars if possible.ChilledCantaloupeVersion: 4.3.0

UNRELIABLE GPS/Location Tracking!Since I’m a loyal BMW customer, I recently purchased a S1000RR M Pkg for street/track. The salesperson showed me how cool the Motorrad Connected app was, and I got to admit it’s such a great concept! However, this whole package is a connectivity nightmare. Upon leaving the dealership, the navigation screen on the TFT froze, leaving me stranded in an unfamiliar area. I pulled over, restarted everything to get back on the way home. This similar problem occurred multiple times, rendering me lost and frustrated on the side of the road. And yes, the app’s permissions are set to “always”. If I knew the way, I wouldn’t need to use navigation, right? Like others have stated, we don’t know if this is due to the app or the bike’s hardware. If I can, I’d rename this app “Motorrad Disconnected”..KingCongWVersion: 3.2.0

5.1.0DO YOU REALLY VALUE FEEDBACK BMW? Show us!!! Latest 5.1.0 has database issues with the USA maps. Essentially, all the speed data has been converted to KPH. This means in the white square on the dash (which shows the speed limit in MPH of the road) now still shows a square in the USA, but the data shown is the numerical value of KPH. Past review: Just as bad as the old version and no description of the updates and fixes. No landscape mode unless you buy the overpriced connected ride cradle. Often won’t work with USA addresses. BMW will respond to this and say send us more info to a particular email address and then nothing… no response or acknowledgment of my efforts. Given what I paid for my BMW motorcycle, I expected a lot more from them..DachmanVersion: 5.1.0

Freezes TFTThis app is great in concept, although I still don’t understand why BMW did not put Apple CarPlay into their motorcycle TFTs. Instead, the interface is like technology from 15 years ago. On to the app...it will lose connection for no reason, which causes the display to read “recalculating.” Once this happens, the navigation never starts again, while causing the whole TFT to freeze. Alternatively, if you venture off the recommended route, the same thing happens. For the price tag of a 2018 R1200GSA along with the TFT, I expect more from BMW. Supporting documentation is lacking, if not non-existent, and the dealerships typically have no one with any expertise in the system. This is the second time the bike has gone back to the dealer with less than 1000 mi. BMW, you can do better than this!.H8venomVersion: 1.9

This App needs improvement!I really want to use this app but it gives me headache! First of all, something happened to the app lately and it started acting weird. Navigation commands are not happening sufficiently. (It’s set to max) most of the commands are not spoken through the bluetooth headset. It’s so hard to keep on the route because the app’s navigation commands are not shown on the screen / spoken through the headset to the very last moment of the turns / outs etc. It is very hard to take an exit if it’s shown 200 feets before reaching the exit when you are travelling 75mph on a highway. Please fix this navigation commands bug and let us know which way to go before at least 1.8 miles! Also, if you are using the app in the US it sounds weird too. The app says “N” instead of “North” or it says “D-R” instead of “DRIVE” etc. I hope the developers will get together because I’d really love to use this app since there is no other app that can use the bike’s TFT screen this way..1MMdesignVersion: 3.1

Navigation needs work - can’t find many restaurants by nameI love the aesthetics of the app. But the navigation leaves a lot to be desired. I drove my brand new 2022 GSA home and when I was still 35 miles away it said I arrived and stopped routing. I am lucky I was in my home area. If I was out and about I would have been sierra oscar lima. But the metrics. Oh I love those. That’s what saved this from being a one star review. Updated review: Navigation works well. Some addresses it can’t find. But the app is solid. A nice to have feature would be adding the average fuel economy to the saved rides. Update: 5.1.0 displays speed limits in km/h not mph..W ScottVersion: 5.1.0

GPS in ErrorSo I input my home address and I told the app to take me there. It tried to take me down a dirt drive (maybe 300ft West of my driveway). So I parked at my address and it tells me I'm at an address maybe 300 ft East of where I actually am. It wants me to ride back 300ft West then turn down the dirt driveway and then go through woods to a spot deep in my backyard. What is going on? Google Maps and Apple Maps recognize my address as the correct driveway, and they take me right to my mailbox. I put the same address into this app and it is unable to direct me there. This is exactly why so many people are unhappy with the app and just want Apple Car play..AwfulbadtwrribleVersion: 4.2.2

Connectivity with 2020 models is horribleI agree with previous reviews saying this app has a ton of potential. Unfortunately I’ve found that even with the app open while riding, and I’ve tried opening the map portion as well, it rarely records my rides. I have a 2020 R1250 GSA, 2020 R1250 R, & 2020 R1250 RS and the app only records rides about 1/3 of the time. This is supremely disappointing. Not only are the maps Garmin driven, which are horrible and restricting, it now won’t record many details I look for such as the timing of routes I ride, lean angles, etc. according to my app I’ve done nearly 400 miles in the last two weeks without any recorded rides. Such a shame..Jallen476Version: 2.1.1

Late release broke the app 😢Have been using the app with the BMW cradle for the last year and while there were some glitches and misses in usability it worked fine. Last major release completely broke the functionality and has remained broken for weeks now. The new maps are a complete mess - each time I open the list the size of the map changes. Once downloaded the map content does not show - it keeps showing the very low resolution world map. When looking at previous rides the app suggest to download the missing maps for that ride - and proceeds to suggest I need about 20 different countries across the globe to cover a short 10 Km trip. Also, after installation (tried reinstalling) the map selection list cannot be scrolled - you only see the last countries in the list. As it is the app is unusable. Hope you fix it soon and bring it back at least to what it was a few months ago..GiobattaVersion: 5.0.0

German Technology?Okay, the onboard data aspects are fun, like tracking lean angle, speed, etc., but come on. For months now the app causes speed limits to display in Km/h rather than MPH with no way to change that. Maps continuously fail and updates of the entire map catalog is necessary. No navigation to POI, and hey, when phone signal is lost, no navigation. And this app is a replacement for the BMW/Garmin Nav VI that I’ve had to replace four times due to screen “ghosting,” where it just starts deciding where it wants to go all on its own. Hey, BMW, my Harley had better technology. Do better..MikeMcA2Version: 5.1.0

Disappointed.When viewed systemically. I preferred the separate GPS and older display vs the app on my phone being reqd and the new TFT display. The display is beautiful, but i found the content on the display inferior to the older analog/digital blend content. Ex: i cannot skip to next song or radio station unless i change display mode on the display so audio takes up most of the screen, at which point I no longer have a tach being displayed. In the end, i mounted a Garmin GPS on my handlebar and direct connect my phone to my helmet audio to bypass the BMW app and display entirely. It’s just easier to oerate..Tate-ReviewVersion: 5.0.1

Was GreatI got my 750 GS 3 months ago. When I first installed this app, the day before I picked up my new bike, it worked great. I loved the fact I didn’t have to remember to turn it on. Now it doesn’t work at all. It’s been like this since June 19. I know this because it was my last recorded trip. I thought after the update it started working again but I was wrong. I have a few recorded trips after that but there not all there and the ones that are have no info. I guess I will have to delete it and loose all my info so I can reinstall it. Disappointing.K9SARGSDVersion: 2.1.0

I wanted it to work.I tried this when I purchased my bike 2 years ago. It struggled to connect and would lose connection during a ride. So, I deleted it. A week ago I thought I would try it again. It has the exact same issues. I used it every day for that week. The navigation would lose connections 4 or 5 times during a 30 minute ride. At no time during my last ride did it ever sync with iTunes on my phone. I have deleted the application once more. Maybe in two more years they can get it fixed..Upstate SC RiderVersion: 5.0.0

After update the app won’t stay connectedThis app has always been finicky to use but today as I’m taking a long trek across the west. It won’t even stay connected for 10 seconds. I’ve had the app since middle of last year and I have never been impressed with it on a $33 K1600 GTL motorcycle but now it won’t work at all. I’ve deleted and reinstalled and all the little tricks in the past that have helped do nothing to improve. Stay clear as I feel bamboozled by BMW Motorrad. Shame on you BMW releasing this app to the public before realty testing it out.Jimbosan72Version: 5.0.0

ProblemsThis app has issues that have not been addressed and are widely known: 1- Disconnects at times. Usually 1x an hour. 2- It doesn’t work well with a Cardo. That connection needs to be vastly improved! 3- It is far more difficult to use this app in comparison w just conveying Cardo to our iPhone. This app should be better. *Many many riders speak about this issue. Almost everyone reverts to disconnecting the app because of it. Do you know this??.Don't get this1Version: 5.0.1

Good ideas, poor executionCompared to the BMW Connected car app the Motorrad offering is embarrassing. The map database is woefully out of date and lacking in detail (surprise TomTom isn’t great). Frequently misses whole segments of rides. Speed limit info fluctuates from wrong to disconnected. I’ve had to completely reinstall the app once because it lost syncs and would never reconnect to the bike. Some of this may be attributed to the garbage reception of the TFT, but who knows..ShaftstallVersion: 3.1.3

Will not download maps!I have tried everything to download maps to this app. I am using an iPhone 13 pro max. Deleted and reinstalled it. Every time I try to download a map I get: “Something went wrong. Please try again.” I have plenty of memory on my phone, excellent Wi-Fi signal. I can’t find one thing on this issue on the internet. I’m extremely frustrated! I have run out of ideas to successfully download the maps. Help!!!.Bianchigirl63Version: 4.2.0

New update ruined the appThis app has been working great for years. The recent update has many problems. 1. Speed on the TFT is always displayed in KPH regardless of whether you check miles or kilometers in the settings. 2. Doesn’t connect and drops connection to the bike, never had this problem before. 3. No longer records rides. It will look like it’s recording while riding but the ride will not be there when I get home..Wharthog3405Version: 5.1.0

Connecting problemHi I have a bmw active hybrid e-bike, i cant connect my bike to app, i turned on bluetooth on bile display, but nothing show in my iphone bluetooth list, please help me to connect Thanks.M-mnfrdVersion: 5.1.0

Constant iPhone TFT disconnectsI started using the Connected app, 12 months ago, when I purchased my 2022 R1250RT. I started having iPhone/TFT disconnects immediately. I keep the motorcycle’s firmware updated along with Connected revisions. I should have realized something was wrong a long time ago. When you want to get the Connected app to display on your TFT you have to touch a Google cast icon. Anyhow the best rides I have is when the BMW Connected app is off..Dougie by'Version: 5.0.1

CradleIt’s very nice to be able to control the app from the BMW wheel, but the wireless charging is horrible. It will charge for a few seconds and then disconnect. Cannot keep phone fully charged.Tank1000Version: 5.0.0

PleaseAdd police like waze or upgrade to apple play.Maxx69Version: 5.0.0

Constant struggleWhen (if) it works, it is usable but 80% of the time it doesn’t connect. The phone (iPhone 12 pro) needs to be reconnected as a new phone multiple times. Loved it for a year but with the latest update it became a constant struggle..Not a happy client at allVersion: 4.3.1

Connection Stability……When it works it’s great but I must admit that it’s more not working than working. I’m referring to the connection of the TFT with my phone. I’ve got and iPhone 13 and a 2022 GSA and ride with my phone in my exterior chest pocket. Not sure why it continuously disconnects but I sure wish there was a fix because when you’re connected it’s pretty awesome!!!.KBO1Version: 4.2.2

Absolute junkMaps won’t download, very hard to work with, a total waste of time,, Worst system I’ve tried to use,,.Part time pirateVersion: 4.2.0

Navigation DisconnectsEverything seemed to work fine, worked on a short ride. Today went out all day, would start to work, then on its own , the navigation would disconnect but the music still worked. Did that 5 times , really frustrating imagine if I had to lead and know where I was going that would have been chaotic. Would stop set yet destination, would work for 5 mins then disconnect, NO NAVIGATION, please connect the BMW connect app , what??? I was connected now I’m riding my bike I can’t open my iPhone 13. Riding 2022 BMW K1600B Grand America. I’m hoping for a fix soon, I bought this for the technology, my Harley doesn’t have any navigation, which is why I waited for BMW to change to the new 10.25” TFT display. Very disappointed.Stucatz68Version: 4.1.0

Why Can’t We have Apple CARPLAY?This app is clumsy, slow, and connects poorly. Missing key features. Install CarPlay and build a telemetry screen app for that instead! It’s the industry standard and easiest to use..Thor77666789Version: 4.0.1

Not intuitiveThe app has potential as it looks good, collects a lot of vehicle data, but fails to deliver on navigation. The app is not intuitive. When importing a route there are no tools to rename a waypoint or rename a favourite after it is saved. A favourite ends up with some non descriptive name but there doesn’t appear to be able to change it. Nor are there any help options..RoadCzarVersion: 2.0.0

App continuously disconnects.I use the connected app mainly to display the speed limit on the tft screen. It will work for the first 10 to 20 mins then it will randomly disconnect. Tried everything to make it work. So frustrating..BaknblaqVersion: 2.0.0

GPSBonjour j’ai une gs1250 2019 modèle aventures une chance que c’est aventure parce que le gps est toujours gelé je ne peut pas me fier aux données Merci.QuebecccccVersion: 1.9

Needs polishingSomehow disappointed by the lack of bike’s telemetric data displayed. Searching for address is too much sensitive to syntax. Really annoyed by numerous crashes when taking picture while recording a trip. Moreover, when the connection is still apparently active (the navigation bar is lit on the tft), trying to locate POIs indefinitely shows « refreshing » without actually succeeding to show anything. It also seems to be power hungry. IPhone X, iOS 12.3. Besides, I hate bluetooth technology. This disconnects too frequently when you move, get off your bike or when the wind blows (no kidding)..Gudule_retroVersion: 1.7.0

Not what I expected from BMWI’ve had several instances where the app freezes while calculating a route, this is a common occurrence if the route is a couple hundred kilometres in length. Also I sometimes lose the audio even though my TFT displays the headset is connected. I’m not using a BMW Motorrad headset but another well known and reliable brand. Apparently BMW offers no support for other brands nor guaranteeing compatibility. I have my local maps downloaded so to eliminate cellular data usage. But the app still consumes large amount of data. For what I don’t know. The app will only work if you allow location services to be always ON. it will not work if you have your settings to allow location services only when using the app. I have an iPhone 7 and running the latest OS They have been promising a major update for the end of July. We are entering the 2nd week of August and no update yet. Great idea for an app just not very solid at this time.CandubrainVersion: 1.5.2

UselessWhat the hell BMW? Did anyone even test this before the release? I can’t even find a single address..ZappafeldVersion: 1.6.1

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 5.2.0