Advanced Sound Customer Service

Advanced Sound Positive Reviews

Works greatMaybe I’m late to the game and the issues have been fixed, but I just downloaded the app and updated the firmware. Took less than two minutes in total, with it plugged in already and music was playing. No issues at all. No restarting. No weird noises. Charges just fine..MbwakaliVersion: 1.2.2

WorksAs with 95% of all software problems this froze when I first ran it but was easily remedied by rebooting my device (shut down / restart), connect dongle, launch app, then use down arrow button to update firmware..TurnathoughtVersion: 1.1

Finicky, but I worthwhile!Maybe I’m just inpatient but it got stuck at 10% like someone else. I closed the app, unplugged DAC and re downloaded app, plugged it back in and updated real fast to 1.12. LOVE THIS.BiopassVersion: 1.1

You have to do it over WIFI!They should let you know you have to do it over Wi-Fi. I tried it without it didn't work, it stop at 10%.. When I got home and tried it over to Wi-Fi it works perfectly fine..FluctuatorVersion: 1.0

Release 1.0 fixes my call issueThank you guys. The release of the app and subsequent firmware update corrected my call volume issues. Love the silky tones provided by the AccessPort..DaveTheWaveUSMCVersion: 1.0

Does what it saysInstalled the app, plugged in my access port and voila it updates. No problems whatsoever. Hopefully this continues in the future, but for now, great!.Slvrnblk4evaVersion: 1.0

It updatedFirmware updated successfully..CrimsonSoulVersion: 1.0

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Advanced Sound Negative Reviews

Not on iPhone 6App doesn't work on iPhone 6 as advertised. Had to connect device to iPad Pro to update firmware to v1.1.1. Tried again on iPhone 6, still not recognized by app..JohnMosesBrowningVersion: 1.0

AvoidTerrible support and product. It never works. Any apple product I have tried it with says it is not supported. App never shows it being connected. I tried to get my money back from the company and all they did was send a replacement unit which has the exact same problems. A great idea with a great physical design but terrible internal issues. A major disappointment..Baam BaamVersion: 1.2.2

Sooooo about that updateFinally it’s here! It just doesn’t work. The app still says disconnected when the device is plugged in and I still get the error accessory not supported. I wanted this to work so badly. This device is great in theory..DestroisfreshVersion: 1.2

Disappointed. Not supportedA delayed receipt of the product, application doesn’t work and neither does the plug, even with the application that doesn’t recognize it. A huge let down..The devin projectVersion: 1.2.2

IOS 14/XS Max: Does Not WorkAppears the manufacturer has abandoned the app - like previous post, the app doesn’t recognize it’s plugged in... tried rebooting phone, reloading app. Too bad a decent product, excellent value for the $$.KawlMeMailAndOnlyMailVersion: 1.2.2

No updatesI was part of the Kickstarter to get this company off the ground the product does not work properly you get new updates “one star”.DolphinjbVersion: 1.2.2

Does not recognize my access portI plugged it in a few times and even restarted my phone and it still says disconnected.TozakiVersion: 1.2.2

Please do updateYou haven’t done an update in over a year 1.1 years ago iOS has changed The app was horrible and had lots of errors then Please do a new update.Cookie35rVersion: 1.2.2

Does not workFix your app!!!.TeamtrickVersion: 1.1

Doesn't installCan only give the app 1 star as it gets stuck at 10% and doesn't install (the one thing it's actually designed to do). Love the actual Accessport, though... [UPDATE] Finally got it to install but now audio is HIGHLY unreliable, often cutting out when walking around/moving the unit slightly in the "real world" (where before the update it definitely did NOT), and also when I shut off the screen but want the audio to keep running. Very frustrating as the product was working extremely well before the firmware update (other than the volume when receiving calls)..Rob3333Version: 1.0

11% babyDon't know you are all complaining about besides having to wait weeks and weeks for a simple update app to show up and then it doesn't work .... oh yeah thats probably worth complaining about especially if you all are stuck at 10%!!! I paid more to support the project so i get to 11% - i feel so special!.Bobs MacBook ProVersion: 1.0

ZERO STARSBarely works 10% of the time. now just kicks me off and doesn't work at all. worse off now than before the app and firmware update. these guys need to get their act together or i am sending this back for a full refund. yes i restarted my phone, yes i quit the app and retried, yes i flipped the cord several times, yes this app and firmware are garbage..More gooderVersion: 1.0

Victim on stuck at 10%When I first got the device and plug it into the iPhone it asked to be updated, but failed. The mentioned app wasn't available at that time. Now I downloaded it and it gets stuck at 10% for hours until phone battery is dead and warns you to not disconnect. Epic fail..MoveYourMindVersion: 1.0

Connection issuesAfter waiting and waiting and waiting for the accessport, I'm really disappointed to find that the device doesn't ever work. I've been experiencing non-stop connectivity issues..Davidmc11794Version: 1.0

10%Another victim of this app freezing at 10%. Audio section no longer works; have not checked out charging port yet. I would avoid using this for the time being..MzarnVersion: 1.0

Update epic failureUpdate got stuck, as others have reported, at 10% and got not further. I left it and came back to the app being restarted by the phone and my sound adapter no longer working.....RonyTomenVersion: 1.0

Worthless until they fix itGets stuck at 10%. Too bad can't give it a zero star..Gshadow08Version: 1.0

Doesn't work stuck at 10%Doesn't work gets stuck at 10%. Tried over 10 times..Yaz 1967Version: 1.0

Device not detectedWon't update because of the connectivity issues the accessport has. Got to 10% and it dc..JcbDemoVersion: 1.0

Calls is almost inaudibleCall is inaudible. Reported to the creator hoping to get the call problem fix..ShidevilVersion: 1.0

Failware"We don't always test our software, but when we do, we do it in Production." - ADV.SOUND Dev Team. After getting stuck at 10%, my Accessport no longer works. AT ALL. Wait, it does charge... which essentially makes the Accessport a 5 inch extension cord - perfect for when you lightning cable is ALMOST long enough, but not quite..773M07Version: 1.0

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