BetterMe: Health Coaching Customer Service

BetterMe: Health Coaching Positive Reviews

Results after years of sedentary lifeBecause of health problems after Covid, I have been sedentary for years. I was actually supposed to have weight loss surgery but because of complications I ended up losing enough weight that I did not need that. However, my body was out of shape with no tone or definition, and definitely no strength. This has been very hard for an ex army gal who was a serious runner and weight lifter to live with. In January, I decided to do a free 28 day Pilates challenge and saw so many results so quickly that I decided to sign up with BetterMe I now see definition in my arms, my legs, my calves I’ve lost 11 inches in my hips five in my waist and now remember how it felt to be so into my health the exercise wasn’t something I just do but something I crave. Not only do I highly recommend BetterMe, I’m a huge supporter of Pilates in the health benefits. It will do your body, especially if you’re no longer to do some of the things like heavy lifting or distance running I thought I had to be satisfied with my body the way it is now and I had no hope, now I have hope and love the body that I’m getting I tell my friends it’s body by Pilates and they say I’m a Pilates pusher because I’m trying to get everyone to try it Not only do the Pilates workouts work wonderfully, there are a ton of different workouts. You can also do and I will sometimes add them onto my daily workout to get some extra cardio or a little more Pilates or work a specific area. Try it yourself and have a body by Pilates too!!!!.FarrsouthVersion: 17.17.0

Great but glitchesI decided to give this app a try, even though I don’t like paying for exercise apps, because I’m pretty athletic and know a lot, but I wanted some extra ideas and workouts to add into my days. So I am on day three of this app, and so far, I’m really enjoying, for the most part, doing the exercises. I love how there’s a variety of different exercises for fitness levels, age, mobility, etc. My only problem is this. I just did the HIIT Session work out for the first time. It’s the first workout in the HITT category. I liked the exercises, but there were a lot of glitches. A lot of the instruction was not matching up to what the athlete was doing in the video. Also, as time went on, the video was not advancing. So as I’m doing the advanced Burpee exercise, I found myself doing it for over five minutes, and I found that extremely odd. Then I thought well maybe they’re boosting the time, to add intensity. But, that definitely was not the case. When I hit the fast forward button, it went right into the exercise, and then switch to the next one. The next one is demonstrated, and then it stayed on, again, for an extended amount of time. Again I had to advance it manually to the next. This happened with numerous exercises and was very frustrating. A workout that was supposed to be 32 minutes long ended up being almost 50 minutes. So this definitely needs to be resolved. Other than that I have enjoyed the app, so far. I need to explore more of it to see what else it offers..LoonysebecVersion: 14.13.0

This is a great App!!As someone who works in an office all day, and doesn’t have a ton of time to spend at a gym, I needed something that would put together well designed workouts for me, and that would give me a workout schedule aimed at achieving results. BetterMe nailed it! I have been using the app for about 5 months, and I have lost 20lbs and gained a ton of strength and definition. I was a college athlete, and at 52 yrs old, I now have almost the physique that I had in college. The workouts are clear and easy to follow, without a lot of extra “chatter” (which I don’t need or want). The app allows you to set your specific goals, and provides a lot o flexibility to do more or less on any given day, by supplementing the workout that the app selects with additional exercises of your choosing. In addition, I got a lot out of the intermittent fasting program, and the food tracker, which allowed me to “reset” my relationship with food. This was a surprise to me, as I did not expect to use these tools. Generally, I don’t need to use those functions anymore (other than very sporadically), but they were essential to getting me into good routines and habits. (I am a good cook and generally understand nutrition, so I did not use the meal plan function, but it could provide helpful direction to some). I cannot recommend this app more highly. It might not be for everyone, but if what you need is some structure, a schedule, and straightforward workout routines handed to you on a platter, this fits the bill. And it produces results!.PoTreeDCVersion: 9.14.0

We Want ChangeI love the app, but it needs a few more features. I would love to have more choices when it comes to the exercises. They have to think about your physical health, age, and weight. Some exercises are just made for people who are fit, young or both. At the beginning the exercises are modified to a beginner, but then they get more challenging. The problem is that after months of exercising when you’re overweight and older, your knees start feeling the pain, so I do recommend they stay on a modified exercise when it comes to putting all the weight on your knees or giving you the option within the app. Also, it’s important to provide two feel good options because it helps you achieve that goal for that day, and also you have an option for those days when your life was crazy busy, active, and full of chaos. Lastly, I have had many problems of it crashing down in the middle of my workout many, many times! This also discourages all the effort we put into a healthier lifestyle. I have even tried it several times, but it constantly crashes down. Also, I can’t even delete and reinstall the app because it might delete all my data. No easy fix for this until now..The perfect combinationVersion: 8.6.0

Enjoyable but some tech issuesI want to rate 5 star but for having to pay for the app I expect less technical issues. I’ll be on track for trophies and proud of my consistency then the app won’t load or needs to logged out/back in. When that happens I loose my streaks and trophies which motivate me. I have to start meditation and reading back from day 1. The longest streak I’ve had was 15 days then I had to uninstall and reinstall again putting me back at day 1. I’ve only had the app 28 days but have had this happen 4x already. But I’m trying to stay motivated even though I have to keep starting back at day 1. For people trying to reach a 28 day streak- good luck. You’ll have to just stay personally motivated even though an app you’re paying to work isn’t. It does maintain your weight, and workouts but loses food and water tracking every time this happens too, so you either relog your food/water or miss your streak that day too. My favorite part is the reading and meditation but I don’t know yet what comes after day 15 since I’m continually getting put back to day 1- not sure if this is also why I’m not seeing my workouts get more intense but there is no progression from when I started a month ago. It’s easy and keeps me accountable which is the only reason I paid for this subscription/app. If you want to seek out additional workouts you can and they have great customer service which is why I changed my review from a 3 star to 4 star. They responded quickly to my feedback and have since been checking on me and encouraging my progress..D.GroffVersion: 10.7.0

Enjoyable, needs a few improvementsWith gyms closed, I decided to look for alternate at home exercises. I am in my late 20s and looking to keep an active and healthy lifestyle. This app has great options. I subscribed and I really enjoy the daily 'do your exercises' that fit directly in what I am looking for. I also like the 'workouts' section if I am looking to work a little more on a specific muscle group. Yet, for me honestly I do feel that the food and dietary section is not useful to me. I am not looking for nutritional advice, im only looking for workout ideas so this to me is not useful. I would advice BetterMe to have a full seperate app just for nutrition and one just for workouts with the possibility of merging data from both apps together if the user wants to. Otherwise, a lot of the data on this is just not useful to some people. I do get the whole concept of being a full plan of food and exercise but thats my experience. Another think I want to point out is the 'do your workouts' section of the Plan page. Some days it recommends walking, other days it recommends a full 25 minute exercise routine -which is exactly what i love about this app and why I subscribed to it. Yet, skme days when i check the 'do your workout' section it says 'today walking' it doesn't make sense. I suggest modifying the Plan page to include under the 'do your workouts' section a 'walking' subsection and an 'exercises' subsection. That way you get to have both new options everyday..Dina444Version: 8.5.0

Pretty GoodMy goal was to start a habit of working out. I have a sedentary lifestyle of desk work. This app got me to consistently work out 3-5 days a week, at first mostly because the beginning work outs are easy and short (11-15mins). I would feel sore the next day so that was good. AI instructor is a little strange but didn’t bother me. Music was annoying at first then I got used to it. I am cancelling after 2 months to try a different workout app. I might come back to this one- the trial and following discount month were worth it. I don’t like that you can’t skip a workout, you just have to get through the current one or it never advances you to the next one. Another thing I did not like is that some workouts 2 weeks in literally just have you repeat the same 2 moves the entire workout- like 100 squat walks for example or an ab workout would be just doing scissors for the whole 20 mins. At first I thought it was a glitch but then I noticed it kept doing it. It would be nice to switch up exercises for one muscle group instead of doing exact same move for 20 mins. That was boring and felt AI generated and not fun. Overall I do feel stronger and did build a habit of working out, if not every day than every other day (from zero). I am not athletic or into sports, but enjoy things like yoga. Dr said I needed to build muscle so that is what my workouts in the app were geared for and I appreciated the customization..ReneeTauVersion: 17.5.0

Exploring Still!After my first workout, I deleted the app and decided this wasn’t for me. I have EDS Hypermoble type, which to put simply means my joints and connective tissue are not stable. After my first set of exercises, I’d manage to subluxate both my shoulders and my hips, and was bed bound for several hours. There’s a reason I do exercises under supervision, either from my physical therapist, or when I can afford it, a personal trainer who’s fully aware of my condition. However, I brought up trying the app with my physical therapist, and he was very supportive of the idea of trying wall Pilates at home. He had me redownload the app, and after our session went through the individual exercises with me that I’d had trouble with. (side note, BEST PT ever, I am so happy to have found him.) He helped me find ways to modify them so they were safe for me, or on a couple said “that’s not for you, I don’t feel comfortable with you doing that”. Reminded me to always keep in mind slow and controlled, to not try for full extension since that’s when I tend to over-extend. I’ve now done my third workout, and I’m optimistic. While ideally I’d love to lose weight, right now I’m focusing on feeling better, and more in control of my unpredictable body. I’m excited to see that there are so many different types of workouts. My goal for now is 3 times a week. I still have a lot to explore, and see how if effects and hopefully helps me!.Ibara24Version: 16.38.0

RepititiousUpdate. I’ve discovered other videos to do with the help of Better Me following up on this review. I still would like the targeted muscles announced in the video. I would also like to be able to search for things like back exercises or thigh/quad exercises. It’s getting better. I still need to find a workout where I can use hand weights. I am only in day three but it’s repetitious. For my three preferences of exercises I put yoga, Pilates and weights. I’ve done the same exercises all three days. I’ve done very little yoga and some Pilates and no weights. You can look ahead to other workouts…it seems to be the same videos. But again, I’m only three days into it. I do like that they time you through the exercise. It’s also disheartening to know that I only burned 51 calories. Granted I am a beginner, over 50 and very weak. Just don’t tell me how few calories and that we are working on conditioning the muscles for bigger things. I would also love for them to either point out visually which muscles we are working or state which muscles we are working. I have not used the meal or water intake as I already eat healthy. I like that they put reminders for when I committed to work out. The introductory price was very fair. Under 20 bucks for 80 days. If the workout was not enough you have the chance to go on to more exercises. You have a choice of the exercises that work on different muscles which is shown as one picture and the muscles are highlighted. They also have some marketing of their workout clothing and I believe you could have a personal coach..FourdgwagVersion: 16.22.0

Developers need to get the ball rollingThe app has the potential to be so much more than it is. Functions I appreciated: keeping track of nutritional intake, daily steps, weight , and a variety of at home exercise videos to do at your own pace and fitness level. What I don’t appreciate: In the app it shows tracking heart rate, and sleep. A promo plug kept encouraging me to purchase a $60 better me fitness band to maximize all the above. Sadly that’s a lie. The band isn’t even fully compatible with their app yet. $60 wasted. The band took 6 weeks to receive which was a bit ridiculous. Over all I lost over 15 pounds in 2 months but I contribute it all to managing calories because I only did a couple of the workouts a week due to being a night shift nurse with a limited amount of time to work out. I did reach out to them and they suggested fasting often which I already did, but not by choice. I like the workouts when I can do them but I’m not sure if it’s worth the cost since I’ve yet to compare it to anything else. I’d like to see compatibility to band and app, a better way to customize workouts to specific days vs daily reminders that I’m not working out. If I could workout more i would but I’m working 16 hours a day and sleep all day until it’s time to get ready to go back. I’d love to be able to set what days I can workout and then load a workout for that specific day..Kwvyer gcire,codemdvVersion: 14.19.0

This SO Works! I Can Use It. 🤩I love that each day’s workout offers multiple options for “exercise snacks”. That’s a borrowed term for small short legs or periods of exercise so that User has the option to build up or add on the daily obligatory workout depending on how they are feeling. I love these. These are great so that you can build on your work in a way that fits your stamina level and you can gradually increase your endurance and strength all while helping you build your confidence. Your energy level and mood are immediately increased ❣️💕🥳 I don’t have to compete with a class or anyone else’s pace. I don’t have to compete with the music or an instructor. The modification are already built in. Its like it’s automatically tailored to your fitness level and I believe it uses predictive metrics to determine how to advance or adapt your workouts to your progress and activity. These exercises are some of the most precise that I have at isolating the upper body muscle groups. There is something that anyone can do at any fitness or ability level to work any muscle group. 😃😄 I can have fun with this and I can do this at any time of day I want to. No equipment needed but a soft flat floor or a mat..Gi-iiiii-ggity!Version: 16.59.0

Worth a try! At least for 4 weeks, maybe not longer.I signed up for a 12 week program. They have a great introductory price. It initially gives you 4 weeks or 28 workouts. I really liked having my workout chosen for me and I looked forward to checking it off my list everyday. The workouts started short, only 15 minutes, but by the end of 4 weeks they had increased to 25-30 minutes. With some calorie counting I’ve lost 6 pounds but more importantly I’ve gained strength. I can do a real push-up now! Here’s where a little disappointment comes in. I was very curious what it was going to give me after the 28 workouts. I thought it would build on what I’d already completed but it just started over. I don’t feel like I’m going to progress if I go back to a 13 minute workout. There are a large variety of workouts I can go in and choose from but I can do that with other apps too like my Garmin app or My Fitness Pal. What I loved about BetterMe was having the workouts planned and being able to see that green check mark each day. So now I’m just not sure. Do I just do these workouts again? If I do, what happens after the next 4 weeks? Will it just start over again? It just seems like a flaw to me that it’s not building on what I’ve completed or at least prompting me to to try a different workout instead. I would also agree with some of the other reviews about the difficulty of some of the exercises. It would be nice if at least in the tip section they would talk more about modifications if the exercise is too difficult. There are a few of the exercises that I wasn’t physically capable of doing, a roll over hold for example. I just did the movement as far as I was able. For any others experiencing this…listen to your body..C@rol_32Version: 16.61.1

No lie—one of the best fitness aps aroundI downloaded this app based on Instagram advertising the wasted no time in signing me up for a subscription plan, so suffice it to say, my attendance were up to a possible scam. However, after a few weeks of using this up, I can confidently say it’s one of the best overall fitness apps around. Not only are there features like calorie and water trucking plus fitness and exercise, calorie burn counters that, well, how are useful, or customary for just about every iOS wellness app, the BetterMe app goes five steps beyond by creating customized meal plans for you inclusive of daily recipes that accommodate all major dietary restrictions and allergies (shocking for someone gluten-free, egg-free and nut- free, as well as paleo & pescatarian !!), the app also creates workout regiment for you that take into account injuries you identify in your initial survey (knees for instance) with great instructional videos. Honestly, to say, I am gob, smacked by this up, would not be an exaggeration. I, feel like they have launched fitness software to rival even the likes of peloton and other major industry players without so none of the cost or icky branding. I 10/10 enthusiastically recommend..Mogli3Version: 14.22.0

Not for those used to working out regularlyI’ve been using the app for a few days now to see what it can do for me as I’m getting ready for my wedding in April. I workout 4-5 times a week and in general eat a pretty balanced diet. I would like to lose some pounds and I just needed a little structure. I was excited for daily workouts and a bonus meal plan, but I’m a little disappointed. The workout plan does not allow for making up a workout if you didn’t get it done the previous day, ultimately requiring that your plan stretches beyond what you paid for. So right now I already know I won’t get them all done before the plan renews. The meal plan is entirely different each day, so unless you have a huge fridge and an unlimited budget, it’s not going to work for you. I wish it would consider ingredients and coordinate the plan so that you repeated ingredients throughout a week. Ultimately, I just wanted to challenge myself to think about fitness daily, but the workouts are so far only 15-20 minutes and I wouldn’t really call them workouts. I was hoping to challenge my flexibility and stability, but in general I’m overthinking the wall, at most stretching, and not really feeling any impact even after an “advanced” class. I know it’s early in the process, but I probably will not renew my 28-day challenge..RogowskVersion: 16.54.0

They have medical caution options but no asthma option?When I was first filling out the app to see what my plan was there was a moment where they asked about if there was any medical problems they should take into account. I was sad to see that there wasn’t an asthma option. I have severe asthma due to problems from my past and when I was healthy doing workouts and tried to run a mile I could never finish it because I would always get an asthma attack. My asthma has impacted my health all my life and it’s extremely difficult to do hard work outs. For some of these workouts like “sweat off the fat” which is a boxing style. it’s 40 minutes and has you constantly bouncing on your feet for the whole 40 minutes which I disliked because not even half way in I was wheezing and having a hard time breathing. I know this was supposed to be a leg work out but it did more damage to my health problems. I know I don’t have to do all of it but then the amount of calories I would burn off would be wrong and that’s also a problem then because figuring out how to count calories and me know nothing about how to figure that out and all. Now I know I’m not healthy which is why I got this app to help but I know by the end of the workout I probably would have had another asthma attack. While this workout is great for making you really work out I’m a little sad that there wasn’t no asthma medical option at the beginning. If there was I hope to believe it wouldn’t have recommended me a workout like that and changed it to another one that would fit me better. I now have to sit for a while now because of how I’m wheezing. But besides that I love the app from the water tracking, calorie tracking, and all the features it comes with including the period cycle tracking..LiLigg1423Version: 17.19.1

EhI'm only giving this a 5 star review because it needs to be seen. i downloaded this to try and stay more in shape at home as i just cancelled my gym membership but wanted a way to stay active at home. i answered all the questions which seemed pretty genuine and i had a good feeling about it, then it came to the subscription part. i was fine with their pricing, but it said i'd get one week free before having to pay. so while under the impression that i would get my week free before paying, i chose the subscription and went on. after one day of using the app i didn't like the way it was formatted and found a different app that worked way better and was free, so like any sane person would do, i went and cancelled my subscription before i was supposed to be billed anyways, and deleted the app. now however, i am unable to make other purchases or download any apps because i have an "unpaid balance" for the BetterMe app which wasn't supposed to be billed to me yet. SO, if you're thinking of just "trying out" this app like i did, please don't, because if you don't like it, chances are you wont be getting your money back.:).Bajl3yVersion: 16.28.0

Workouts mostly great but service is badWorkouts are mostly great. It helps to hear and follow along without having to stare at the phone for what’s next and when to transition; however, there are a lot of errors. The app should allow for quick feedback by workout because it’s weird when you are doing a completely different exercise based on audio than is demonstrated on video, or you do the same exercise multiple times on the right as instructed thinking you’ll come back to left and never do, etc. Also I purchased the 30-day toned tummy challenge for $4.99…has no narration that explains the move and no transition warning, so unless you are staring at the phone, you cannot follow along with ease. Haven’t seen enough at home fitness that caters to the use of just hand weights. Many at home workouts refer to equipment needed like machines (or two) in a gym. Have to click on each workout to see what I can do with the equipment I have at home. I tried to use it for food tracking but felt like other apps had better functionality. Also responsiveness to questions is the worst I’ve seen. Then when they finally respond, you’ve moved on to something else. At this point, I could use great workouts and device connectivity to other popular apps..TIK96Version: 15.14.0

Awesome app, well worth the price especially when they give you dealsI’ve been using this app for a month now and I feel so much better. I’ve had issues with working out due to mental and physical set backs but with this I can work out fast and efficiently at home with no equipment although I do recommend you use a mat. The work outs are good for my bad knees and I no longer have issue and I feel so much more energized with each workout. I started out rough and missed some days and it was hard but I keep on going and found myself doing it everyday. These works out are simple and fun. Although I do wish they had a system to inform them of any strains or pains I feel like I hurt my wrist and whenever workouts come up that require weight on my wrist I have to modify it. The fasting portions is helpful as well as it keeps me from eating when I’m not supposed to. I also wish they could enable a form to only hear the name of the workout and the sound for timers as after hearing the workout explain to you every time does get repetitive. As well as a a form to say whether a workout is for both sides as they tell you that after it’s explains so when I have to switch most the time is up..TheguywhowrotethistwiceVersion: 19.12.0

Life Coaching for the Win!I started BetterMe when I had to take a leave of absence for a medical condition. I was burnt out, tired, and a bit lost. As well as overwhelmed with day to day life. Originally I just wanted to do the Wall Pilates and then decided to give coaching a try. I signed up for 3 months. Now 6 months later I’m still doing the coaching. Arielle has been a fantastic coach. She’s really helped me to learn how to break things down into steps and how to cope with unforeseen issues. More than that she has listened to me and to my needs. I went from just sharing “superficial” concerns to diving into and sharing some uncomfortable things about myself. There was never any judgement. Just support when I needed it and a gentle push to get me through my life. Now that I’m back to work she’s still there every day checking in. Asking me how things went that day. Asking what I want to focus on or if I’m having trouble accomplishing a task. She’s also been there cheering me on when I meet my goals. Or even when I’ve fallen short. I’ve really benefited from her support and knowledge. I would definitely recommend trying the coaching..Wildcat_StevensVersion: 19.14.0

Great workout appI’ve been doing pilates for 2 years and needed something different. Glad I tried this app. Love the quick and highly efficient workouts as I workout in the morning with limited ammount of time. The exercise previews are helpful. If you pause the video, it allows the user to select the ‘How To’ tab and you can preview without a time constraint. This was helpful when I first started. I’m learning that the wall provides good cueing and really helps in isolating the core muscles, particularly the tricky upper abs/upper back muscles (my particular problem area). I filled out their questionnaire and so far the workouts, while targeting my whole body, have a focus on my upper body. Also, the short workout intervals are a good way to motivate you to do more. So I end up clocking 30 - 45 minute workouts. It’s a good psychological/ behavior management trick ;) I could do without the game app visuals and audio (thumbs up and stars) at the end of each workout. It feels immature (at least to me). Otherwise, highly recommend it if you are looking to start working out, or just need a change in your fitness routine. 👍👍.Janther423Version: 19.14.0

Updated Review: Impossible to CancelI cancelled the “free” trial within a week back in early November because I realized right away it was not going to work out for me. They send you an email saying they’re sorry to see you go, then ask you to unsubscribe by clicking a button, which only brings you to the homepage of the app with no further instructions. I assumed this was their way of handling things and that it was cancelled. I then received a $15 charge, then later in November and in December I received two more $30 charges, trying to cancel over and over again the entire time. I finally received an email last week saying a “human” would get back to me within 8 hours and that was 5 days ago. I honestly have no idea how to cancel this and get my money back, short of pulling my card and then worrying about credit issues. The customer service is awful, really the worst ever. It’s like someone decided to start an app and never realized some people would actually want to cancel at some point, and that they needed to have a customer service department to handle things. It’s like it doesn’t exist at all. **UPDATE: customer service did eventually get in touch with me and were extremely polite and professional, despite my initial aggravated attitude. I really appreciated that, as it’s something that’s truly lacking in society today. I also received every dime back, which I was not expecting. My personal needs still require something other than a home workout app, but the company seems willing to do whatever they need to do to make the experience better for those who can use this sort of program. I’m hoping they will make some of their customer service processes easier to navigate so they won’t continue to get poor reviews..AgainaliVersion: 14.9.0

Great but also okThis app is great, it could be borderline amazing if it weren’t because it gives you only 3 seconds to transition to the next exercise without it giving you an image of what’s next or expected. If it weren’t for that minor issue I’d give it a full 4 star. The workouts are easy, but it isn’t that easy for some of us to transition from a lying position to a backwards head against the wall feet in the air position in 3 seconds without a quick snippet of what’s next. If you’re in your phone yes you can see it, but I can’t do a full workout watching it on my small phone, it’s either AirPlay or iPad. It would be great if they gave you at least 2 more seconds or at least a small icon on the upper left or right corner of what’s expected so you can fling into action 🤷🏽‍♀️ The second issue I have with it is it doesn’t give you the option to download their exercises. I’m not sure if everyone checks but ONE workout downloads about 20 videos to your media storage which easily amounts to 20MB and that’s for one day. It’s ridiculous the amount of videos ONE workout downloads into your phone without asking if you would like to download it for offline use. That should be an option. Check your storage and see for yourselves.CaliMari50Version: 17.6.0

This app is good!I overall really like this app! I feel like it breaks down the workouts really well and makes it seem super approachable and less overwhelming! It offers you an option to do an extra workout if you’re still feeling like you wanna do more! It can connect to your Apple Watch to track your steps and calories and I feel like the meal plan is pretty good. Two notes I would make though is that the breakfasts and snacks are good but a lot of times the dinners/lunches don’t have a lot of seasoning or flavor which I feel is something they could improve on since most seasonings and herbs have little to no calories. I also think that some of the descriptions of the workouts don’t necessarily match the pictures/videos accompanying them which is fine for me since I have some previous knowledge about working out and exercises but I could see how this could potentially be an issue for someone just starting out. Also it seems like some of the audio descriptions aren’t actually very descriptive or accurate and as someone who has knowledge on a lot of the moves I wish they would include more tips on how to improve your form for less experienced people..SavagemimiiVersion: 17.37.0

Really enjoying this app!I really love the diversity that’s here. There is really something for everyone. I had been looking for workouts that I actually look forward to doing for a long time, and now I genuinely look forward to waking up and doing my workouts. I used to go to the gym and honestly I would work out so hard and never saw any results because I was moreso punishing myself, trying to exercise myself into submission. With this, I’m home…comfortable, and the controlled movements really make all the difference. I feel such peace while I’m working out. I feel my body getting stronger, and leaner. I also love that I have the ability to play my own music, and a lot of times I’m playing worship music and it refreshes my soul as I move my body. I really love that I get to do that. Thanks to everyone who’s put the work in behind and on the screen. You really are helping me become a Better Me. Also, I appreciate the 30 second breaks! The offers of the challenges are an awesome added bonus, and the mindfulness and food aspects of it are awesome too. Overall this app is super awesome, and I’m glad I found it..AlabasterboxVersion: 17.32.0

Love but could be betterSo when I started using this app (more routinely) in March I was 160 lbs now I am 146 so it works. I love the exercises and the meal plans it’s honestly an amazing app but it could be better. I don’t like that the exercises just jump from one to another. It would be really cool if somewhere in the corner you put “up next: ______ exercise” with a photo or video of the next exercise so I’d be a little more prepared. Also sometimes I can’t see my phone when I’m exercising so some type of ding when you switch workouts or a “3,2,1” kind of count down or something to let me know we’re switching exercises would be helpful. Another thing is I started the sugar free challenge and I’ve been clean since I started but I forget to mark down that I had a successful day and it automatically puts me as failed and it can’t be changed. That’s a bummer and it really brings me down because I know I’ve been trying. Other than that I really love this app it’s honestly helped me so much to change my lifestyle. Another suggestion is I would love if this app could remind you to drink water as well as workout! I really think this app can go places..HfidbdjhaVersion: 6.3.0

Not worth the $I really wanted to give this a try. Had the free version for a while so said why not. The workouts are tailored to your goals which is rlly a nice touch and different than any other app I have used. They get points for that. But! And it’s a big BUT. After purchasing there’s not really anything added from the free version aside from simple log/tracking, most of which it just grabs from the iPhones health app anyway. You get these ads for extra “challenges” that are like 30-60$, not included. The tracker doesn’t let you log your own work outs which you will need to do some Bc theirs feels like it misses a few things. It tends to force quit when doing the outdoor walk/running work outs. The meal logging also makes you do some guess work as to the weight of any item you eat so it’s not so accurate.. That being said, You will end up using several other apps to fill in where this one fails. They do have a great IG account with plenty of challenges and food/diet recommendations. They have a support person on your account you can reach out to as well which is nice. But again, There’s no reason to spend your money here, the price is kind of outrageous for an app considering how much better the competition is in this space..MrstealyomemeVersion: 6.23.0

Need supportI started with the free 7 day trial to check out this app. While I enjoy the variety of menu options and workouts available, the extent of menus offered and workouts seems limited. If I were to decide to extend my free trial and pay for the subscription I have concerns about the amount of available content in their library, to sustain the program for an entire 6 months or even a year. At this time, paying for the subscription service at the end of my free trial is not right option for me. I will wait until after the holidays when I am better able to follow the plan to a “t.” On the other hand, I have to say I am getting frustrated about the lack of response/support from their support team. I read through all the terms & conditions and my understanding is I will automatically be charged for the “premium subscription” if I do not cancel the service 24hrs prior to the end of my free trial (tomorrow). It states that the user can disable “auto renewing” of the paid subscription in the users Account settings. However, there is no option to disable this in my Acct settings on the BetterMe app. I emailed their support team but have not received any response or feedback yet as to how to do this, to ensure I will not incur a charge when my free trial ends tomorrow. I will be very upset if I am charged for anything - especially as I was very careful before signing up for the free trial to make sure it could be canceled at anytime without any charges, if it was done 24hrs in advance. After trying to do this on my own to no avail and then reaching out to their team for support, I will not be happy if they do not get back to me today so I am not charged for extending a subscription I did not elect to pay for..RaybobalooVersion: 2.7.10

Login issuesI would have given this app 5 stars. I have been using it for 11 months and really liked it. The work outs were good, I liked the meal plans (though I often had to make my own substitutions), and I like that it tracked daily calories and calories burned and synced with my other apps. It has been very helpful in my weight loss journey. However, I recently upgraded my phone and now I cannot get into my account. I only have two emails. One it says is not registered with them and the other it says I have the wrong password. When I try to get an email to reset it, that email says it can’t be done because my email isn’t connected to a BetterMe account. I received only an automated answer from customer service. Which would have been fine but usually I get responses within a day with other apps and I have heard nothing. The website offers no help in the FAQ section. My final decision to take away two stars came from seeing many other people with the same issue dating back a year or more. If this is an ongoing problem it should have been resolved by now. It’s very frustrating to have to jump through hoops to sign into something I pay for..Megan McK.Version: 16.52.0

Doesn’t record my workoutsI’veused this app for about a month and I’ve done the exercises everyday but it has recorded about 3 of them. And sometimes they just don’t work! I’ve emailed or tried to leave a comment about this but no one has gotten back to me. I want to like the app as it was keeping me exercising for at least 15 minutes a day or more but frustrated that I can’t track my progress and that my attempts to get it resolved have been met with radio science as no one will get back to me! Billing me didn’t seem to be an issue and the only communication I’ve had. I do however like how you can log calories weight other exercises and that the exercises on the app are pretty simple but some don’t seem very safe and can leave my back hurting. I think if I didn’t have a few years of pilates under my belt to keep my core strength I could have I injured myself with some of the not so great descriptions of how to do them. Please someone get back to me about how it won’t record my exercises. And when a bill is coming up it would be nice to get a reminder. But I feel like I should be reimbursed for the last 2 months as I am paying for something that doesn’t work!.HLockeVanVersion: 16.5.0

GoodYou don’t have to pay them or do the 3 day free trial. their meals seem delicious but i haven’t had opportunity to try them. the workouts seems very well put together..Stacey KempVersion: 2.2.0

Support team was able to solve my wrong payment issueI had an incorrect charge of US$4.99 and after quite a few emails the support team agent was able to retract the wrong payment and even refunded additional credits as a compensation. The support team agent was very accommodating, friendly and courteous. Thank you for the effort..LuhsiaosanVersion: 8.12.0

InterestingI haven’t yet had a chance to try the meal plans but they do seem enjoyable and easy to prepare and I will definitely update my review once I have the opportunity to try them. But for the workouts them selves the thing I’m disappointed with is that they don’t seem challenging, I do feel tired when I come older them and my muscles are sore but I’m not breaking a sweat doing them. Also I’m just in the third of the first program but the workout has been the same so far since the second day, it doesn’t how you the next days workout until you complete the previous day but I can see that eventually the length of the workout increases a bit . So I guess we’ll see!!.Niska123Version: 2.0

One missing thing-Grocery listAmazing app love all the challenges. work outs everything this offers. Only missing one thing that would make it perfect. If the meal plans offered a shopping list for your meals every week or 2. Would make grocery shopping so much easier..BronceflameVersion: 14.18.0

Effective WorkoutsI have been using Better Me for more than a month and I notice that my body is toner. This is with intermittent fasting and caloric deficit..ABianca____Version: 14.18.0

If you want to lose you money, download this app!I paid 45$ for this stupid app, hoping to get a personalized plan. My daily workouts just disappear from my dashboard, I never received my meal plans, and now I don't have a workout schedule anymore! I tried to talk to the technical team, but apparently they are busy with something else! DO NOT SUBSCRIBE!!!.Ivanof229Version: 7.27.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 19.12.0

BetterMe: Health Coaching Negative Reviews

Meh, too many issues not enough features or considerationsI gave this app a shot for 12 weeks. Didn't see much improvement. Customer service was terrible. You can only review a workout if you select it as "too hard" and you can't specify which exercises you had issues with unless you email them and if you email them they're response is just "that's how the workout is" and they don't adjust anything to make it better for you (I tried multiple times). Half the exercises were way too easy the other half were too difficult and I'd just lay on the floor frustrated I was wasting my time, which I told them repeatedly then the next workout would be exactly the same, despite the app saying they would use that information to adjust future workouts. Too much or not enough transition time between exercises. You can either have an obnoxious lengthy explanation of how to do each exercise running in the background with notifications to switch exercises or no sound at all so if you're listening to your own music but don't want to hear the same explanation for every exercise there's no notification to switch so you have to watch the app the whole time. I selected 10-15 minute workouts focusing on arms and core but after a few days it was 20-30 minute workouts focusing on legs. They'll do multiple types of pushups or crunches in a row so you're too tired in that muscle group to be able to do them all, at the very least with good form. Wasn't worth the money in my opinion..IshouldnthavetomakeanicknameVersion: 16.40.0

Maybe 3 stars if it were free.However, for a pay-for app, it is lousy. The food recording is ridiculous-good luck finding what you are looking for in the measurement that is reasonable. Many different measurements seem to have been done by a completely inept person/machine, having 5 different measurements that all say the same calories. Then, you HAVE to give access to every part of your health on apple in order for it to track your steps or to even log your weight? I don’t use apple health and don’t want to share my information with it. I can understand the steps but allowing just the step tracking to share does not work at all, it still requires you to share everything. What is the point of having separate sections if yo can’t allow one section. These issues render half of the app unuseable, add to the fact it doesn’t sync with Fitbit, and I def wouldn’t recommend this app for anyone unless you are only looking to read the little quips which are nice but so far are all information you can get free online in weight loss articles, just broken down in smaller bites. The water tracker is nice, and I haven’t tried the workouts yet since I use another app for those that is easing me into them. The daily log in award thing doesn’t even work correctly. For 3 days it told me I was at “day 5” and then I updated the app and it sent me back to 1. And despite what the response to my negative review says, it does not sync with Fitbit. There is not even an option..MomwithlittlepeopleVersion: 13.2.0

I used to love this appOk, I used to love this app It worked great with what I needed until it didn’t It started crashing, freezing and being completely unresponsive. I emailed the desk help and afterwards I tried to reinstall it, but I ran into a huge problem! Initially lt let me log in through my Apple ID, but this time it didn’t, only through email, and when i tried to log in through my email and reset my password, it said that my email isn’t recognized, I am very upset, I paid for it, I had made so much progress and it was something I was looking forward to, every day and it was supposed to be good until November 28 ( another 7 months) Updating my review .. Because I wasn’t able to get it to work, I went and purchased the subscription again, and although I am not happy with paying twice for the same app, It seems to work much better, which I do appreciate but i still think that is unfair to charge twice, for one subscription and if it happens, by mistake, the customer should be refunded, which hasn’t happened yet. Other than that, I like the wide selection of workouts and individual plans. I like that you get to set a goal and gradually work your way through it. It is also very helpful to be able to substitute some of the suggested workouts that come with your plan, for those days when you’re dragging or the days you’re on fire and ready to step up with a more rigorous training..BelieveJustBecauseVersion: 16.61.1

Does Frustration Burn Calories?This app has a lot of great articles, workouts, and recipes based on your preferences and needs. I enjoy the little quizzes you have daily, and the water intake tracker, but that’s really where the niceties end with this app. Logging food is near impossible and not user friendly at all. The only measurements they have for most items is in ounces, and even then half the time it doesn’t pick up the fractions of an ounce you try to log in. Its food library is VERY limited, so good luck finding a barcode it will take. You’ll be entering in a lot of foods manually. While the fasting countdown is a great visual to use, you can’t reset it. If you forget to hit start or stop, it keeps on keeping on. There really needs to be a way to adjust the times on it to be accurate. Plus, if you’re done eating, but not yet to the end of your eating window, you can’t start your fasting window early! Sorry, but I don’t eat the ENTIRE 8 hours of my eating window. It’s like the developers don’t understand intermittent fasting? To top it all off, it doesn’t sync up with fitbits. It’s not even an option. So unless you have an Apple Watch and/or want to carry your phone with you 24/7, your steps aren’t counted, and you can’t manually enter steps or workouts. Those 3 things are MAJOR fails for me as a user, and it’s very frustrating to know I paid to get a limited sliver of use from it. I really can’t recommend this app to anyone..IdahorootsVersion: 7.6.0

Ugh, no thanks - SKETCHY business modelAVOID! There are better apps/programs that aren’t financially predatory. Updated Review: I’ve added one star back because they refunded me a portion of my payment. The customer service reps are pleasant. It’s nice that an effort was made to do something regarding my dissatisfaction, but I still think the company has a bad business model. Original Review: The workouts were good. My problem is with how the program ran. There was a Labor Day sale so I bought a four week training program. I knew | only had 28 days to do the workouts but, I figured I could probably double or triple up on workouts some days so I could actually finish all of them. (I was out of town/traveling at the time that I bought it and wasn't able to fit in a workout every single day.) I couldn't do that, though, because it only gives you one workout at a time and, I couldn't simply finish a workout to get the next one. No, I had to actually wait a full 24 hours before they would release the next workout. I literally only had 28 days of one workout every 24 hours. This made it IMPOSSIBLE to access all the workouts I PAID for. What a waste of money. After I knew I was only going to be able to do some of the workouts, I lost complete interest in it. I wish I could get my money back. Edit: Sorry, but your response doesn't address my issues. It's a terrible method to force people to workout every day and lock access to the workouts they PAID for. Stop making excuses!! You take advantage of people, then try to cover it up when you get a bad review. Changing from two stars to one..Brooklyn_007Version: 16.26.0

Subscription trapUnfortunately, this company is just another subscription trap. I signed up for a 7 day trial on IG and did not realize I had to download an app and create an account. Since my schedule got very busy I never got around to it before my 7 days was up. I realized I’d been charged for the subscription. I emailed them asking them to cancel and refund me. They replied saying they would refund me but it was crucial that first I create an account to cancel my subscription and said that I could do it from their website, however their website only led me to the app. So I downloaded the app and created an account which was a pain. Then cancelled the subscription. I let them know that I had done everything they said but they refused to refund me. I never tried this service but after going back and forth with them, it became clear to me that they did not believe in their product and only cared about the subscription money they make off of people. I suggested they start the trial after people have a chance to create an account but no response from them about that suggestion. Maybe if I had time to do the trial I would have liked the app, however, I don’t like the way they handled this situation. I’m tired of apps/companies that do this. Response to developer: I did try to solve this with you “together” before I wrote this review. Update: they did finally refund me. Too bad it took a negative review for them to listen..DscszVersion: 17.6.0

Has Great Potential....I started using this App yesterday. Already have huge agitations. Let’s start with the Calorie tracker. I have used other meal log/ macro Apps that are way easier and less time consuming. For example if I meal prep I should be able to copy the meals from the day prior into my next day of tracked meals instead of individually typing items all over again, the food items are scaled to Oz even though they are inputted as grams which is time consuming to go and covert the serving unit every single time. Now let’s talk about the workout. Day 1 was labeled Brazilian Booty in which there was no glute exercise. This is a full body workout that had abs and shoulders. The movements being demonstrated are jerky and fast lacking in proper form/technique. I DO HOWEVER enjoy the way the workout is designed so you can move along with it, timer and everything. Water tracker, if I accidentally click too many times I see no way of deleting my mistake in order to accurately track water intake over time. AND LAST BUT NOT LEAST the app opens you to another item to sign up for (which also costs) once you have already paid for the services, I chose one that says “ live coach access” where is the live coach ? Well I’ll see how I do in the end I already paid but I will be sure not to continue the subscription once completed. This app has such great potential just really needs to tighten things up for efficiency and accuracy..Charlyn95Version: 6.17.0

You’re better off going to Planet FitnessThis is literally the first review I’ve ever written on the App Store, and it’s to tell you this program is a joke. You start up the workout and when you get to the sets and rep workouts, there is no clear indication of how many you’re suppose to do. “10x” is displayed on the screen as a video of someone doing a workout plays in the background. Okay, 10 reps? 10sets? 10 reps per set for 10 sets?? And then it just goes on and on and on, replaying the video of the person demonstrating the workout. So, you finish the reps (I did 10 reps for 10 sets) and then just sat there. The video kept going and going and going. Is there a certain amount of time I’m suppose to be doing this for? So I try to skip forward, because I had assumed I finished that portion of the work out, but it just restarts. Okay, try to move on to the next one. Same thing exact thing. There is NO direction, there are NO explanations. Nothing. And, if this is something we are “suppose to know”, as a beginner how would we know these things? Why would you advertise this as a “beginner” program with NO explanation?? I am super disappointed in the service and immediately asked for a refund, as this was not at all a guided work out as advertised. I would be better off going down the road to planet fitness and having one of the teenagers working the front desk teach me how to use the machine. DO NOT WASTE YOUR MONEY..Natacat123Version: 17.18.0

Invading PrivacyUpdate: the company gave some surface level response that still doesn’t make any sense as to why they’re forcing you into responding or you can’t use the app. “I just wanted to let you know your surface response is absolutely incorrect. Ethnicity has absolutely nothing to do with a workout program. Like I said, I’m a professional personal trainer with experience in elite gyms, you’re wrong. What you’re doing in this climate is super inappropriate and not at all needed to workout. Someone can not eat pork and the reason doesn’t have anything to do with religion or race, but personal choice. Again you have no business asking people’s ethnicity. BMI is also a choice to give to the trainer, if body fat percentage is a concern and that’s not even the metric professionals use anymore because it is so inaccurate, and doesn’t give a clear picture of the individual’s overall health and wellbeing. Your approach is unnecessary and invasive! Your comment doesn’t elude much more than that because you can actually design a workout program without it and to force people to say or they can’t use the app is bull.” Just wanted to check out the app before giving all my information, can’t do that. First prompt won’t let you bypass adding your BMI and ETHNICITY? I’m a personal trainer, NASM-CPT, RYT 500 and an Ayurvedic nutritionist, you don’t need this information to create a workout plan. Not even a little bit. This is super unnecessary and an invasion of privacy. I deleted the app without even getting into it for this reason..Tiamarie815Version: 17.2.0

Disrespectful & inaccurate.I’m actually frustrated with this app. I open the app and go to set up my stuff and I select my gender- nonbinary, and I pick some stuff I’m interested in, as close as I can get, and then the next page has this busty female figure and I’m like what? So I go back and I try my gender as male, and I got different options for exercises I could pick! I preferred these ones so I went with it- but it feels like the developers see nonbinary are being women-lite based on my experience and that’s incredibly false, frustrating, and offensive. My next issue is the focus on BMI, I want to gain muscle, I don’t have a goal weight I just want to feel stronger and look great. Unfortunately you can’t skip this. Additionally there is a focus on BMI, which is a problematic measurement system especially for fitness as muscle weights more than fat. Someone can considered obese while being absolutely ripped and having hardly any fat when using BMI. I’ve also found personally that my frame, bone structure, is wider than BMI accounts for. One measurement that is being considered as a potential more accurate alternative to BMI is hip to waist ratio. I have a really healthy hip to weight ratio but am considered overweight, and my fitness goals would cause me to gain more weight (muscle weighs more than fat), so this app just doesn’t recognize that and definitely isn’t a good option for me, and I’m always frustrated with anything centered around BMI. So in summary- this app was frustrating, disrespectful, inaccurate..TreePixy123Version: 16.14.0

SCAM!I was under the impression that this was a FREE app. I was very excited to get started and I started 4 of the programs (stomach, arms, legs and back) and did the first sessions. I was ready to be committed. After I finished day 1 of my “28 day plans” it had me schedule a time for the second sessions the next day. Happy to find a workout from an app that I really liked, I tried to start my second lesson. Emphasis on TRIED. It wouldn’t let me proceed without SUBSCRIBING TO THEIR STUPID $9.99 /month service. I thought the full version was just to get additional features but NO. It’s to get access to the service in the first place. The worst part is the company tried to hide it. This is advertised as a FREE APP that has in app purchases. Their plan is to lure you in by simply downloading their free “miracle weight loss app” only to give you access to nothing besides the option to buy the full version. It’s DISGRACEFUL I’m a teenager who really needed this in my life and my mom is simply not willing to pay for me to get basic workouts (understandably so) Dear developers, I hope you enjoy cashing in on your coin. Just hope you know deep down inside that you’re scammers that are trying to take advantage of vulnerable and desperate people looking to make a healthy change in their lives. I bet you’re sleeping on beds made of cash while you laugh at the people who are desperate enough to fall victim to your trap. You’re supposed to be like a helpful source for people like me. You’re not. GOODBYE.Better Me More Like Worse MeVersion: 2.9.5

Beware excessive charges and terrible customer serviceI signed up for a trial with BetterMe, thinking it would be a good fit for my needs. However, my experience with the company has been extremely disappointing, especially regarding their customer service. On the day my trial ended, I was automatically charged for an 84-day subscription without any prior warning or reasonable opportunity to cancel. The charge was processed immediately after the trial ended, and despite canceling within minutes of receiving the charge notification, my request for a refund was flatly denied. BetterMe's customer service was unhelpful and unsympathetic to my situation. They hid behind their terms and conditions, showing no leniency or willingness to address what was clearly an unfair situation. Their responses felt robotic and dismissive, with no regard for customer satisfaction. It's important for potential users to know that BetterMe prioritizes strict adherence to policy over fair treatment of its customers. Their auto-renewal practices seem designed to trap you into unwanted charges, with little recourse for getting your money back if you miss their narrowly defined cancellation windows. I would not recommend BetterMe to anyone, especially if you value good customer service and transparency. There are plenty of other options out there that treat their customers with respect and fairness—BetterMe is not one of them..NocturnaldznVersion: 16.49.0

Only gets 2 stars because of the different checklists and motivational notificationsThis app was highly recommended to me by a friend. I am now reconsidering that friendship. On the surface, it looks like a great resource. I did like the motivational articles and notifications. But that is where the like died. The food database is absolutely horrid. Macros are not given for over half of the foods and your commonly entered foods are not saved for a quicker add. I tried to do the exercise plans, but when I would rate something as not for me due to previous injuries, no modifications were ever put into place. I ended up using my Apple Fitness app. I added the meal plan thinking it would be a great tool to get me jump started on my journey. It looked like a 12-year old made that plan. Steak and vegetables, chicken and vegetables, the same breakfast and lunch options repeated each week. And oh, look! Squid?!?!? I tried to cancel both subscriptions and the interface is so horrid, that it’s next to impossible to do. I cannot believe that I let this thing turn me into a Karen. I have learned my lesson. Never pay for an app again, especially without reading the reviews. I have gone back to My Fitness Pal and have actually started to lose weight. Going back to that friendship, however, will probably not be happening..Princess CelliVersion: 14.18.0

Not User Friendly, good customer service thoughUPDATE: The developer reached out to me after I wrote my review and after free emails back and forth, they kindly refunded my money. I appreciate their customer service and no hassle. Original review: This app has some good features, but it's not user friendly. I like that there is a "to do" list each day, but you can't customize what options are in the list. I'm a nursing mom, so fasting is not an option for me, but I am unable to turn off that feature. Adding the food I've eaten in the calorie counter is pointless because it barely recognizes any food I try to enter. I end up bluffing my way through it just to get a rough estimate of my calorie intake. And, most of the measurements are in ounces. My fitness watch is linked, but my step count isn't updated with it. It seems I have to have my phone with me just to have all my steps counted properly. I like being able to record how much water I've had to drink, but I can't seem to change my goal. I like that there are several fitness options, however I haven't tried a single recipe. I don't have time to go shopping for specific food and make a meal for myself... I have 4 kids and they're not going to eat these meals! I'm really frustrated that I paid for this app. It seems totally different than what was advertised (I signed up through a link in Pinterest). A free trial wasn't even an option..Cr@fty MomVersion: 7.16.0

Like the App, Hate the Update & SCAM!I got the app years ago & have been in a love/hate relationship with it since. When it first came out the exercises were not as detailed as they are now and I was impressed with the updates they made until the most recent update. I started using the app faithfully (with a faithful monthly subscription) since March but since the last update, last week I believe, every time I open the app their challenges pop up and I have to click on joining one just to be able to get to the home screen. I refuse to pay an extra $10-30 for a challenge when the app barely allows me to enter my meals daily because elf the limited food selection. I shouldn’t have to go through the challenges just to get to the home page to perform my workout, log my weight for the week, or log my water for the hour. Update: I agree with other reviewers, this app is a scam! It’s not worth the $9.99/month. The calorie counter section does not include many options the barcode scanner does not pick up barcodes leaving you to enter them on your own. It does not let you go back and fix previous day entries (i.e., water intake from the previous day), if you do a different workout aside from the one assigned to you in the app or in a different app it does not count towards your progress for the day. It is pt worth it..OfficialNerdVersion: 6.17.0

Great idea, poor executionThough the idea of this app is exactly what I want, the follow through on it has been awful. For starters, the food logging system is just pitiful, you all dont have the brand options that other apps do, and it makes it very hard to accuratley track my meals. Tracking my meals has been made significantly harder too because you all use a slider for the calories. The slider does not work as it should, because it moves as soon as you lift your finger. And even when you do get it to stay where you’ve put it, the slider locks in on what appear to be very arbitrary numbers, meaning that you can’t EVER get an accurate reflection of your calorie intake. I would also argue that this slider feature would make this app impossible to use for people with any sort of disability that limits their dexterity, and for individuals with poor eyesight or diseases that cause their extremities to shake. I have sent the above information directly to the contact listed in-app, and I would like to say that if the developers changed these two things (the slider, and the sub-par food database), as well as the lack of reasonably priced/attainable ingredients in their in-app recipes I would be willing to give the app another try and probably rate it 5 stars, but until then I’ve got a year long subscription to an app that I can’t use properly..VeroFromMOVersion: 4.1.0

Unauthorized excessive charges and abuse of authorityI bought a deal for 4 weeks which seemed fine to me. The only thing I had to do was follow the steps that the same website indicated to me. When I got to the payment method it told me that I was going to pay $38 for 4 weeks and that at the end of those 4 weeks I would have to pay a little more. That was all the website told me. Anyway, yesterday marked 7 days since I purchased this service and my bank account reflected a -$100 charge for a subscription to this app. It turns out that in addition to what I paid, they added a personal trainer without my authorization. They gave me 7 days for free and yesterday when the 7 days were up they charged me for that subscription that I insist I never authorized and much less read anywhere that they would give me those 7 days for free and that then I would have to pay $100 dollars for nothing. All customer service did was cancel that subscription for future charges, but they didn't mention anything about a refund. Now I have to wait 7 business days to make a claim with my bank and I really doubt they will give me my money back. I strictly recommend that if you decide to download and purchase this service, you review your subscription. I think they abuse their authority the moment you agree to their terms and conditions..HuidiaVersion: 16.31.0

Great content, too many problems with the appThe set meal plan and exercise regimen is an awesome idea, and I think the workouts were pretty good and the recipes were fairly simple too. But there are way too many bugs for the price of this app. For almost a week, I wasn’t able to access the exercise videos, which is the main feature I was using. Then today I logged on and it said that my subscription had expired while I was still paying. So I cancelled my subscription and go figure even though I had paid through the 1st of April I can’t use the app any longer. I think the developers are more interested in making money off of people than providing a quality app, which is a shame because they could get so much business during this quarantine situation. Another thing is you cannot change the meal plan you are using or at least it takes a while to actually change. So that’s kind of annoying. If you use the keto plan, I checked and the recipes contained more than the 20 carbs that you’re supposed to be eating a day, so it wasn’t truly keto... But fortunately, if you have a Fitbit, Premium subscriptions are now free for 90 days, so I would just use that. One thing that was nice was that on the Facebook page they have been posting workout videos almost daily recently, so I’ll give them that..Kit_kate48Version: 4.6.2

Shady as hell businessIt is an extremely expensive app. They do not give numbers of sets or reps for each exercise they want you to perform. You can pause, yes, but each section is meant to be timed and moves too rapidly with each one only allowing for about 30 secs. Not to mention that half of the time you are supposed to be doing the exercise, they are explaining how to do it so you loose half the time anyways! It is not beginner friendly and I would never recommend this to anyone. For the price they charge, just get a trainer or look up free videos online. Waste of money and even if you delete the app after one training they refuse to refund people. Infuriating! Update!! I am still trying to get my refund from the shady as hell business. They offered me a partial refund and an extension—of no charge—on the app that I told them I would not be using. I accept both because at this point I just wanted at least some of the money I spent back since I have no intention of using the app. Thank goodness I had my card lock! Because they attempted to charge me what they said they were going to refund me then I receive an email saying that they could not process my refund because my bank declined it. Yeah my bank declined it because you tried to charge me you stupid shady as hell app.Kim_W8Version: 19.10.0

Only 28 days?I really loved this app when I did the free trial, so I bought the lifetime subscription. But it now seems that once I’ve completed 28 days’ worth of exercises, there’s nothing left to do in the app. Will you be adding workouts beyond the 28 days? I certainly hope so. If not, I recommend those who love the app purchase only a one-month subscription rather than waste money on a lifetime one, since you only get a month’s worth of workouts anyway. Three stars instead of five as a result of this issue. Tempted to move it to two. Update: the developer’s response was misleading and entirely inadequate. They responded to my complaint about only having 28 workouts by noting that there are 7 different programs. These are in fact only the “arms”, “legs”, “abs” etc. sections, each one containing only 4-5 moves and lasting roughly 5 minutes. You have to combine all 7 to get an actual, full workout, and there are only 28 total. Once you have completed the 28, there are no additional workouts. If you’re serious about getting in shape, don’t get this app. You will only get in shape for 28 days. After that, you’re on your own. As a result of their response, I am lowering my rating to one star. Should they expand to additional sets of workouts, I’ll be happy to increase my rating. As it is, extremely disappointed in my purchase..Mas4samVersion: 2.7.2

This app is dangerousI had downloaded this app with intentions of trying to get back on track with exercise and eating more healthy after an accident. But I quickly deleted it when I recognized harmful diet/exercise practices and recommendations that work against this app intended use. This app covertly perpetuates eating disorder logic and rationale. It communicates idea that fasting and exercising many times a day will result in losing extreme amounts of weight quickly (for instance, suggesting to me to lose 62 pounds in 5 months). Such messages contribute to the idea that extreme calorie reduction and excessive exercise will give users results, when instead, the only result it gives users is a poor mental health for not meeting goals. It also tries to incorporate mindfulness practices that emulate the goal of staying focus on the present instead of stressing about the future. But these mindfulness tactics unintentionally reinforce the negative messages of self-doubt, obsessive eating, and fixating on numbers it’s ‘trying’ to get users to avoid. I would exercise caution when using this app if you have previous experience with eating disorders. The heavy emphasis on use of the app and the messages within the app (daily chapters) can exacerbate symptoms of fixation, extreme negative emotions, self-doubt, and normalizes harmful weight loss strategies..Allie_D23Version: 16.30.0

Took $60 out of my accountI subscribed to this app mainly because it said it would be $60 yearly which rounded out to be around $6 a month. At least that’s what the description says. However it took $60 out of my account. This app is a scam to get people’s money and I want my money back. If I do not receive a refund I will be going to other means to receive my money. This is a major disappointment. Will not be recommending this app to anyone and will make sure no one I know ever uses it!!!.MTBelle9Version: 2.5.3

BadI tried the 3 day trial and i did not know how to cancel it afterwards they automatically took 20 dollars from my card. I want my money back!!.UsegiaegbaVersion: 2.1.3

DisappointingI literally just installed the app and used it for 1 day. I cancelled my subscription yet the app automatically charged me $59.65. Somehow they have the authorization to my credit card information..James21079Version: 2.8.1

Not happyI do not know how to cancel my subscription, it never gives you the option and they charged me $14.00. How do i cancel?.Coco1238209Version: 2.3.0

Disappointed and i want refundI had a highly disappointing experience with BetterMe. Not only did they double charge me $20.99, but they also automatically deducted $40.99 without any prior notification. Despite reaching out to their support immediately, I received an email promising a response that never came. I sent another request for a refund, but once again, their response was absent on the second day. Now, when attempting to submit a refund request through Apple, I'm told I'm not eligible. This lack of communication and failure to address the issue has left me frustrated and dissatisfied. I strongly advise against using this app and am determined to get my refund..Lha -MoVersion: 16.6.0

DO NOT DOWNLOAD THISTried to unsubscribe they stole my money.JubscanadaVersion: 12.17.0

Bad experienceI just installed the app and i dont want to continue anymore there are no options showing me up for the subscriptions as it is a one month it is gonna renew next month and i dont want it. What can i do.Geetika10Version: 7.27.0

Don’t purchase!!They kept charging me!!! I wasn’t even using this !! I want my money back!.Kryys1029Version: 3.0.2

CancellingHello I am trying to cancel my subscription the option in the app doesn’t work I have contacted support with no response and unsubscribed from Apple for this app Terrible.Consuelo_1Version: 8.0.0

Be ware of fraudThey tell you if you cancel within 30 days you won’t be charged in the future. I did that and received an email from them stating that I won’t be charged. Guess what?? I was just charged 165 USD after one month and 18 days from the email confirming that I unsubscribed and will not be charged. Now I have to pay my bank a fee to send me a new card since the old one is blocked. Not sure how their app is still up in here.LaithrashidVersion: 16.26.0

They steal your moneyI signed up and during the free 7 day trial, realized that I did not have the time to commit to the program at this point in time. I went in to cancel so that I would not be charged past the free trial. Something must have gone wrong because a few days later they took out the money (that I didnt even have to give at that moment, because let’s face it, times are tough these days and groceries are expensive) I contacted them to explain that I had cancelled and could I please be refunded, that was a week ago and they haven’t even bothered to return my email. I sent a follow up email two days ago and still have heard nothing from them. 10/10 would not recommend these crooks..RocketDogsVersion: 16.6.0

No response from customer service!Can’t get into the app! App won’t let me sign in! The app or password recovery don’t recognize the email I signed up with or any other email I have! Also no response from customer support! Tried multiple times and multiple ways, still no response. I do not recommend this app!.God JunkieVersion: 16.5.1

BEWARE!Do not give this company your credit card information! Ever! If you are thinking about subscribing, please read the recent online reviews about this company and the inordinate number of complaints it has received about not cancelling subscriptions as requested and making unauthorized (and ongoing) charges to credit cards. They are all true. This company gets your credit card information and no matter what you do you will be charged again and again. Good luck trying to get a phone number to contact them. Likewise this company pretends to provide customer assistance when all they do is string you along so they can continually charge your credit card. They pretend to respond to emails or online reviews, but, here again, it is all nonsense designed to string you along. Oh, and good luck trying to delete your personal information. If this company truly is based in Cyprus, I thought the E.U. had stronger consumer protection laws. That’s something to look I called VISA fraud section and learned they are aware of this company and that the only sure fire way of preventing future unauthorized charges is to cancel my credit card. If you are thinking about subscribing, DON’T..Regretful BuyetVersion: 15.5.0

ScamBetter me are scammers , they are not letting me end my subscription and they wont respond to emails plz do not install this app or you will be scammed , i game them my 6 digit number and still no response , they are liars and thieves how are apple approving this app on the store this is a scam app , apple plz remove it.MicrohalaVersion: 8.1.0

WONT LET ME LOG INWont let you log in after signing up. I just want to cancel my subscription now and they’ve made it impossible. If someone from this team can please help me cancel the subscription and refund my money..JakwowizzujeowjdsVersion: 8.0.0

FraudI downloaded this and paid subscription fee for one week. Soon I unsubscribed it. I have been charged twice for that for no reason. There is no option of payment method removal in the app. There is no reply for my continuous messages to help. I am getting same reply in the mail. This is absolutely fraud..Guest013Version: 8.0.0

False promisesThis app promises personalized meal and fasting plans. Neither of which are true. I filled out the quiz several times only to be presented with recipes that contain things I am allergic to. When I reported this issue, I was told I would not be given a refund, despite the fact that I never received the services promised. Apple should remove this app from the App Store, it is a scam..VangoalerVersion: 7.29.0

Shady BusinessIf I could rate negative start I would. Their business is around luring people through a low discount 12 weeks program without knowing that these guys will continue to charge you without giving you any notice and then they reject refunding you. Be aware and don’t get close to this app..HaddiemVersion: 17.29.0

Literally a scamThis app has a weird refund system and it’s literally a scam… I have 3 years of experience in gym, and I tried and subscribed in Jan 2025, but somehow I didn’t like their program so I unsubscribed it in Feb, and I DELETED THE APP ALREADY, but it didn’t make it and kept charging me money every 4 weeks, and it’s almost $50 each time. I don’t usually check my bank account until yesterday I found out this issue and emailed them for refund. GUESS WHAT? Marshall, the Customer Support Expert replied that I have to finish at least 5 workouts in the app for the refund… do you really think this is reasonable??? I kept explaining that I unsubscribed and I detected the app at that time, but it didn’t go through. So! Be careful!.Oh well it is what it isVersion: 17.13.0

Not HappyNot very transparent. I did not sign up for a monthly subscription and got charged for it..LizktrVersion: 17.12.0

They charge after cancellationWorst experience ever. They charged me after plan cancellation. On top of that you need to close 100 pop-up windows refusing from subscription until you get “cancel” button. And than you need to WRITE AN EMAIL TO SUPORT to confirm the cancellation to your subscription.ShgdcjjvVersion: 16.56.0

DisappointedI’m 78 years of age with knees replacement signed up for chair yoga but my program has me on my knees and stomach which is impossible at this point. What was the purpose of filling out questionnaire if you were sending me a generic workout not considering my age and conditions?.Buck2024$Version: 16.55.0

Slow!!!It lags a lot.. takes a lot of time to download.. so frustrating!!!.WhshhhfbfnfnVersion: 16.35.0

Rip offI accidentally cancelled my 7 days after paying 16.99USD. I should atleast have access to the app for 7 days. But now it says subscription expired. Really BUMMED..Samsam723Version: 8.0.0

Incorrect amount deducted and no help from the teamHi, I recently took the yearly subscription and an additional amount was charged. I have reached out to the customer service and received an incorrect response. When I reached back, no one responded back despite the follow ups..Sweets2412Version: 8.0.0

ScamIf I can give zero stars I would. I paid through the website ($60) and when I logged in on my phone it constantly asks me to purchase it. It does not allow me access the fitness and meal progams. Reached out to their support and no response. Feels like a scam. Deeply disappointed. Don’t waste your time..Neeners2435Version: 8.0.0

Waste your moneyPlease be aware. Please don't pay for this app. This is a trap to charge you a lifetime. You can't log in to it and use the plans, you can't unsubscribe and you charge for a lifetime. They never support you they just said please login! And when you send them a message for unsubscribing they never care and charge you again! I don't know how can avoid charging!.3ptiVersion: 8.0.0

Kept being billed weekly after cancellationI accepted the trial to see how it worked but I found the notifications were relentless and then was offered $29.99/year but I cancelled, was refunded a week they charged anyway and now I’m getting no response after repeatedly being billed $9.99/week even after deleting the app..Another Bitter MeVersion: 8.0.0

Not worth itThis app is the only app on my phone that takes more than 30 seconds to load every time I open it. The constant ads make this app not very enjoyable to use. I contacted customer support but haven’t heard back from my last message when I told them all my data disappeared. Luckily the information reappeared later that day..Moe123abcVersion: 8.0.0

No supportSent two requests to get help with issues got no reply. Accidentally selected keto instead of regular meal plan, no option to go back and change it. None of the meal plans take any of your food preferences into consideration. Overall huge waste of money and they charged weekly! $40 just gone. The interface looks pretty but that means nothing if I can’t get the content I need or help when requested..Jillyfish12Version: 7.30.0

Bad appLots of ads and they just keep wanting more money.Cr8comVersion: 7.30.0

Scam Do not subscribe!!!I bought a supposedly free trial for 9.99$ but it was immediately charged on my PayPal account. I downloaded the app but soon realized it kept pushing me to subscribed to other stuff. I asked for a refund and then I was informed that it was a 9.99$ WEEKLY subscription!!! It was never stated! It’s completely against Canadian and Quebec’s consumer protection laws. I want a refund and a confirmation any subscription will be canceled. I buy apps and subscribe to online programs frequently but I’ve never seen such a scam!! Ticket # 652473.Dbernier73Version: 7.30.0

Bad bad bd BAD!I have been requesting time after time to cancel my subscription and they keep taking money! I have been in an email battle from hell trying to tell them I WANT TO CANCEL!.Mb_farmgurlVersion: 7.30.0

The app sucks!I can’t see my stats even thought I already activated it. Tried contacting them but no reply since the 7th of December. I liked the workouts but lost interest on the app..Annoyed_and_pissedVersion: 7.30.0

Where’s the 1/2 a star ?I joined this app through their online program. It’s was supposed to give me a meal plan and a fitness plan. Than it told me to download the app to log in. I can’t even do that! Same email address, same password. So than I try to change the email address, couldn’t even get a email sent to my inbox to change the password! I only paid 4.99 US ( close to $7 CAD) but it obviously isn’t worth this kind of hassle. At this point I just want my money back. And from what it seems other peoples experiences are, I want it back before they take more money from my accounts..Qut3 p13Version: 7.30.0

AttentionI have not yet try their program, I only did the trial for one day, then they started charging me, they said free for 3days, but not, for two month, the first month I contact them and let them know I want to cancel, they said ok, then never refund, then I let it go, this month keep changing me again, I have to downloaded the app again to be able to contact them, it has been a week, nothing comes back. So be careful this app, it is a big lies.WendyyycVersion: 7.29.0

Rip offUnreal multiple unanswered messages on the app and emails back and forth trying to get this cancelled. They dont show up in the app store or have sny easy cancellation option in their app like a legitimate company. When they finally answer your emails they offer to push your renewal out by a couple weeks. No thank you. And ask how does that sound . Really? Just cancel this. Total nightmare idk how apple allows them on their site.Fl1223Version: 7.29.0

Billing scam!!I started with this app keeping an open mind but was instantly turned off when they took payments out of my account on December 7th (sign up date), December 9th and December 14th. They took $45 extra when they took money the second and third time!! And when I contacted them all they said was that “the membership had renewed” so many times a month do they renew memberships?? They didn’t reply to that, the just ended that session. Needless to say I cancelled my subscription (I doubt I’ll get the $45 back!).Ruks0528Version: 7.29.0

Not Happy At All - SCAMI tried the trail and was not interested in the app. When reading how to cancel my subscription I tried and was unable to so contacted support. I received an answer about having an issue with the app but as soon as I mentioned cancelling it they stopped replying. I still can’t click on the cancellation button on the app and was charged for another mont even though I requested that the subscription be cancelled as it outlined in the terms and conditions as below: 4. Cancellation • If you purchased a subscription or enabled a trial on our websites: To avoid being charged cancel your subscription at least 24 hours before the end of the then-current period. Note that if you have purchased the subscription through our website, you will not be able to control it through the Apple App Store or Google Play. Instead, you may cancel your subscription via our support chat that is available within the app and through our website. Now, I can’t even click on anything that has to do with cancelling the subscription. I want it cancelled now, and I want a refund for the month that was not supposed to be charged because I cancelled using the support chat before the end of the trial..Keki0926Version: 7.29.0

A ne pas installer du tout - désabonnement pas possibleJe me suis abonné et j’ai payé l’abonnement ... j’ai trouvé que le programme est très basique et pas grand chose de plus qu’on peut trouver gratuitement sur le web ou YouTube. Alors, j’ai décidé de me désabonner, et j’ai tenté de le faire comme c’est décrit sans résultat! Attention, vous aller juste perdre de l’argent! Regardez sur le web et vous allez trouver bcp plus et gratuitement..Achraf Achraf 2020Version: 7.28.0

Not answeringI’ve been trying to cancel my subscription since Wednesday, they don’t give you any option to cancel unless you email, and they’re not answering my emails. Wouldn’t recommend if you’re trying to try it out and want the opportunity to change your mind..Gateau875Version: 7.28.0

AWFULI did not know i was subscribed to anything, i tried to message them multiple times to cancel. i keep getting charged & it doesnt show im subscribed in my app store. havent heard back from anyone either on how to cancel.JadegirouxVersion: 7.28.0

SCAMSo unreliable. I was very disappointed. Told Me I was going to pay 9.99 as their “special discount” for a year. I’m getting weekly charges of 27 dollars. I emailed and contacted them through every platform, and they did not reply nor canceled my subscription. They will always send an automated email about thanks for reaching out, but there will never be someone behind the actual screen. Very upset..CleommarickVersion: 7.27.0

Not nearly as good as I expectedI bought this app after clicking on an ad and filling out an online quiz. It seemed like it was going to be a great program for me. I didn’t realize at the time that the $27 I paid for it would be a monthly fee. I thought it was a one time purchase or an annual fee. I have now cancelled the app because it’s definitely not worth $27/month. My biggest problem is with the recipes. They sound great and the pictures are awesome, but here are some issues I have: 1. The images are not of the actual meals. They are stock photos of similar meals. 2. The recipes are very poorly written. Ingredients are skipped over, and the instructions are vague. If you are an experienced cook you can improvise but you can also end up with some real disasters. 3. The caloric count on the recipes is not necessarily accurate. I have cross checked the ingredient lists with other calorie counting programs and Better Me was calculating a much higher calorie count. I’m not sure if this is some kind of strategy to make you lose weight faster by getting you to eat even less than you think you are, but it is a serious concern..SkheseVersion: 7.27.0

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