Adidas: Shop Shoes & Clothing Customer Service

Adidas: Shop Shoes & Clothing Positive Reviews

Please fix Immediately!I used to be obsessed with the Adidas app as one of the best apps if not the best. It’s ease of use, richness and very fluid. However, a recent update to the app is not only driving me nuts, it maybe actually causing the brand to lose sales. This is because when people can’t easily find what they are looking for, they are bound to just exit and move on. Ain’t nobody got time for nonsense. I noticed the new update of adidas app does not let you view your order history and be able to reorder that same item through the order history dashboard. I ordered an item and my friend wanted me to reorder the same item for him. I went to my order history and clicked the item, it showed but would not display in such away to be able to view the item for reorder in such a way to be able to pick the size and view different photos or colors of the item. I had to memorize the item names, exit the order dashboard and search the item using the item name. This is not the case with web view. This issue is only on the app. Honestly, whoever made this update in this way should have their brain examined. This is stupid and annoying. I hope this is fixed immediately!.#IamLee6699Version: 5.43.1

Excellent Customer serviceHello, I redeemed some of my Adidas points for a 20% off voucher and when I went to check out on my order I could not find my voucher anywhere in the app so I called an Adidas store and the representative tried to walk me through, finding my voucher with no avail, who then directed me to call the customer service number I called the customer service number and she could not find the voucher either. However, she did see that I had redeemed some points for a 20% off voucher she advised me that she could not do a 20% off voucher but she would email me one for 30% off my order. I thought to myself Wow, I’m glad I called customer service to get help because I came out even better by calling them! Thanks Adidas for your great customer service representatives and for recognizing my problem solving my issue. I just placed my order with my 30% off voucher and I am a very happy customer and will recommend Adidas stores and their customer service if they are having any issues with the Adidas app..Centerburg GalVersion: 5.20

Rude customer serviceI called to ask about an item i purchased 3 days ago that went on sale for 1/2 the price. I asked for a price adjustment and the customer service rep said i had to wait until it was delivered in 4 more days to get a price adjustment. I let her know I thought the process was taking advantage of consumers seeing I just bought it and haven’t received it yet. That robbing the people who always buy from your company. I let her know I was going to complete my survey at the end of the call and she HUNG UP ON ME. You rather avoid honest feedback( by Hanging up! )from your customers who were asked at the beginning of the call if they want to participate in the survey. Horrible customer service and I will never buy again from Adidas for several reasons this was just the straw that broke the camel’s back! I will be returning my $63 tank top REMEMBER without customers there’s no company!!! Please learn to value our hard earned money when we chose to buy from you..JtF492Version: 5.42.2

Better Drop SystemFirst off I just want to thank the Adidas team for making a good product. I’ve been an Adidas member for some time and I have to say if there’s a shoe that I want, Adidas does a more fair job of allowing regular consumers who are loyal fans and been using the product a chance to win. They do drawings or drops at different times of the day, which makes it harder for bots or resellers to get all the shoes everyday people want for a fair price. If the shoe they anticipate is more coveted they don’t advertise it as much and change the process from the typical Nike 7am drop that is too predictable and frustrating. When people wake up or have been supporting the brand for awhile you want and expect retailers to give those shoppers a chance to get the shoes they want (reward the loyal fans). Also, I like that some of the drops are on the actual app instead of confirmed because I don’t want to have to context switch all the time to a different app. Thanks Adidas team 🙏🏼.JababsehVersion: 5.34

One of the line fansWhen I found the application in the first time I had a most joyful feeling, even more than that when I figured out that it is working here in Egypt , from the beginning I had every steps registering, opening the notifications and even checking in adiclub however I got many difficulties with app in loyalty program not of any features are working and a bug in app reloading every second and show added and cut points and I had a problem with couple of my first orders , sending mails to everyone and everywhere to make sure that I got my rights like un working discounts, missing points, unreasonable delays in processing orders which are already paid , unreliable customer support let me wait for replaying too much time even unpaid returned order for more than two months the most annoying and not acceptable is furthers in application is not working and missing items in shipment and what make me mad that they discharged points for un refunded returned items that already had not received any points for it Although all of that I am big fan of adidas.Captain.mohamedVersion: 5.20

UltraBoostI am very pleased with the items I purchased, however, I had a lot of difficulty completing the actual transaction. On my first few attempts, the credit card I was attempting to use wouldn’t get authorized. I got in touch with the credit card company to let them know the purchase was a valid transaction and they notified me the reason it wasn’t being authorized was because the billing address didn’t line up to their records. I made the switch but still had no success. I eventually changed the payment to a different card and the transaction went through. This caused me to have to purchase a pair a half size up as the original size was out of stock. I love the product itself and what Adidas offers, but it would’ve been helpful to talk with a support team to solve this issue in a faster manner. Looking forward to purchasing much more from the Adidas app and I’m thankful you’re taking the time to hear my feedback and improve the process going forward!.Pauly BoostVersion: 3.42.1

Honestly ehhhI like adidas but there are some issues. Try delivering the packages without letting the package scream that it’s an adidas box with logos on the labels please. Not everyone lives in pleasantville. I had a package stolen during the lockdown and got screwed so I had to buy it again. Another issue I’m having is that on my 12 pro max all of a sudden I cannot locate any stores within my area to schedule a pickup. I’m being forced to pay $5. I did this with no problem last order but now it’s not letting me see my options as to what store to go to pick up my item. Get it together adidas, no excuses on why this is going on. Fix your app with the store pick up location issue and please let one be able to pick up at the nearest store. Thank you kindly. Also tell your designers to make better designs for sneakers and clothes. A lot of it is being wasted because nobody wants to buy some weird adidas items. Keep it simple..Al2crookedVersion: 4.6.1

GlitchyThe website would be perfect but it constantly freezes up and glitches, even when I turned off protections and tried shopping thru my private browser! Downloaded the app and it’s a little better. But the website you click on a page and it will just lock up completely. Can try refreshing it but it won’t even do that. It was extremely annoying and delayed me being able to get my order in. Thankfully I didn’t miss the sale bc of it. If it didn’t lock up/glitch like that it would be great. I will add though that it would be nice to be able to have a shop all feature. Sometimes I don’t want to only look at certain item categories, within the women’s, men’s or kids sections. I like being able to compare and shop and filter by item if I want, but being able to see all those kinds of items within the women’s, men’s and kids… If that makes sense..Clayne83Version: 5.49

Addidas AddictI will be going to Addidas shoe and clothing counseling soon. The quality of your merchandise is continuously impeccable. Your prices fit every income need. Your customer service is always professional and customer friendly as well as helpful. I love gaining points, which meets my financial needs at time. I want you to know that Addidas has always been the premier store for all our sporting needs. Your consistency in giving the best athletic shoes and wears far exceeds any of your competitors. The comfortability of your apparel is the best yet in sizes from children to plus size individuals. Your foot apparel is awesome and feels so good. The cushion in the arch and heels in all your footwear, makes my feet feel like they just came off an assembly line brand new. Over the multitude of years your company has kept ‘Excellence’in the forefront of your name. Please don’t ever stray in giving your customer the best service ever!👏🏾👏🏾👏🏾👏🏾♥️.LaLa H.Version: 5.39

Love adidas, hoping they don’t get too wokeAlways been loyal to adidas, great products and always supported wholesome sports. Very worried about corporations pandering and virtue signaling by incompetent executives who care more about pretentious and obviously fake and hypocritical to the detriment of their loyal base. But we see many companies ruining very had earned loyalty chasing the most flaky and fake gen Z market so they can pretend to be progressive. If they go down the same woke hypocrisy as other wokey companies I will stop $2-4,000 yearly I spend on adidas alone. We have to speak with our wallets. Don’t support Marxist fascism disguised as diversity and equity which should be a crime itself as they only push more racism and hate toward anyone not obeying their far left ideological propaganda. Get politics out of sports. We need an scape from the toxic social warriors that burn down our business and cities when their feelings get hurt..MarxistbigotVersion: 5.30.4

Love adidasIt’s not even close I buy adidas more than any other company period. Specially when it comes to my shirts. Love the quality and fit. Please do more 3xl options please. Also lightstrike pro I love this new foam always be a boost lover but please please make a lightstrike pro show that has no carbon fiber rods or plate in a high stack with a nice wide platform and that show would be the most comfortable shoe on the market. Because I bought the super shoe but super narrow. So please this way I could own the best shoe the most comfortable shoe ever made is my quest to find. Keep up the great work and amazing products also show love to the ultraboost for casual people as well. What happened to the boosts feeling we loved. Super stack with super squishy boost would be a dream. Ok sorry for the long wish list but I want you to succeed and I want to wear adidas products that kill the competition. God bless..E22OVersion: 4.26

Great ExperienceI wanted to look for new cleats as the new soccer season was starting up and I needed a new pair, but when I went to look in stores I found nothing that particularly hooked me. After that I decided to try shopping online at the Adidas online store. Just for signing up for the membership program for free I was able to access free delivery and a rewards program. After this I tried searching for a new pair of cleats but didn’t know where to start so I looked at the search bar and realized that there was a refine results option where I specifically customized my wants for a new pair of cleats and ended up with several different options to choose from. All of these options looked great and also had individual attributes in which I was looking for. Thank you, Adidas, for making shopping easy!.OrangebarkVersion: 5.40

About the app and customer serviceI haven’t had a problem with the app up until recently. Ordered an item twice through the app and received no confirmation e-mail nor it reflected on my order history. 2 people in Customer service told me to re-order and that there was nothing they can do. The third person I spoke to finally told me that the app had problems and advised to order a third time through the website. I ordered the first time and was offered a comp 2-day shipping and expected this to arrive on the 15th as it mentioned on the confirmation page. Had through hoops with customer service and ordered the item 3 times. And the best they could do was a 15% coupon and didn’t honor the 2-day shipping offer originally. Fix your app or fix your customer service..HappynugenVersion: 3.38

Returns/exchangesI do LUV Adidas.. no doubt, all the way back to Run DMC.. my problem is their exchange/return process which they claim can happen in one to three business days after the item is received at their warehouse…BUT… can take up to 3 weeks.. well my experience had been the later… it’s really RIDICULOUS! When I placed the original order I received it fast.. no complaints there, unfortunately I ordered the wrong sized shoes for my kid, who doesn’t normally wear sneakers, and has never had Adidas. needless to say I returned and it took almost the entire 3 weeks to receive the next size down… they say it’s because the product needs to pass inspection… understandable… but come on… I’m sure they want customers to continue to order from Adidas online… let’s make it at least a little easier to get an exchange or a refund fir that matter, cuz now I’m returning the second pair and the same 3 days to three weeks applies to returns… 🤨.Trish ShaneVersion: 5.17

3 Stripes for LifeI Love Adidas and their running products a ton! I’ve tried on different pairs of shoes over the past 10yrs of my running journey. I can attest that Adidas running game has been nothing but brilliant the past 2 years for me! Adidas has been getting me right for even longer outside of running. I’m glad to represent the 3 stripes brand and community in chasing my goals while having fun! If possible though, I used some of my adidas points for a 25% off voucher thinking it would apply to my shoes. Unfortunately they didn’t. If there is anyway you could spare me the points back adidas and take back my voucher. That would also mean a lot to me 🙌🏽 sorry for the inconvenience. As always, thank you for all your hard work as a brand - Joshua Weghorst.Weghorst12Version: 5.44

Error messages and WishlistI love adidas, it makes up half my wardrobe, but I need fixes to be made. I’m hoping deleting and re downloading the app has solved the constant “error” messages I was getting that would then freeze the app and require me to restart it, but now I’ve lost my wishlist. I need my wishlist to be attached to my account and not the app. If I log onto another device it doesn’t follow and now, after logging back into the app on my phone (after deleting as stated above), I've lost my wishlist, too. That’s my biggest issue provided the error message is solved. I also wish the wishlists had a feature that could hide the sold out items, so that when I decide to buy something (I just got a couple e gift cards), I am not wasting my time scrolling through items that are sold out (which seems to be a majority of my 99+ wishlist...where is all the stock?)..Katelyn46Version: 4.1

Overall great experienceOverall amazing. I hate shopping online because I’m so picky with how things fit, but the website is super informative, easy to use and helpful. The shipping is a lot faster than I was expecting. I got a pair of slides that were too big and all I had to do was put it in the same box and ship it back for free and select my size online. No shipping any direction for the order or exchange it’s great. The member program is awesome too, it’s easy to rack up points quickly. Best, smoothest and most enjoyable experience shopping online in a long long time. Quality of product, price/discount/sale, ease of use and just overall freshness are top tier. Will definitely be back soon 😁 I recommend ordering through adidas directly. 🤙🏼.Dalton OtineruVersion: 3.35

UNABLE TO PROPERLY SEE MY POINTS OR ACCOUNT ON THE APPI’ve recently started to buy adidas and just when I did they started the creators club. I’m not sure if it’s because the club is new or whatever but point is I can’t properly review my points on the app! I only get emails regarding my status of recently becoming a “game changer” but other than that the app is on point with its GUI (how the app looks) and sometimes glitchy navigation system. The app is useful to real adidas fans, it just need lots of bug fixes. Also some orders I did while logged into my account weren’t added to my point system, and if they were I couldn’t even tell. Listen the app needs major improvement l! I’m not hating on it I’m just a bit frustrated at the fact that adidas can’t make a simple app to properly help its loyal customers (even if I’m new!!!)!!!.Chucky159Version: 2.3

Poor Customer LoyaltyI’m 62 years old, and have been wearing Adidas exclusively since 1975. I’ve spent untold thousands of dollars with Adidas over those 49 years. I use this app to purchase all of my running shoes. I have saved up a large number of loyalty points, subscribe to their newsletters, and regularly receive promotional emails for discounts ranging from 20 to 35%. But you know what? NONE OF THEM are ever allowed to be used on any of my purchases. I always pay full price. Why do I show this company such loyalty, when they show me none? Just once, I would love to be able to use all of my accumulated loyalty points, and or a discount, on one of my purchases. At this point, I doubt that that will ever happen..H5518A4Version: 5.40.2

Update productsLove it how it update the items when shopping. Easy to assess while shopping. Best part that the items sold out quick and I able to see the blocking. Love love. Have not receive my items yet. But will come back to let you know the wrapping and the items of design. Excite to see the products for my nieces and nephew. One of the birthday gifts arrive later but, my niece ok with it. Just hope the items was in the store where I can pick it up. But, it’s ok, we all happy. Thank you for making everything to run and easy to locate everything on the web. Hot optic: I am not an online shopper. Good luck and many more on your journey of business..SonniphiaVersion: 4.19

Enjoy... but...I enjoy Adidas products but there’s two things stand out that as a socially and physically active customer, I’m not fully aware of how accrued points work as far as product perq’s/discounts go. Metro themed customization isn’t what I’m looking for. Anyway, that’s neither here nor there, but the points thing really should also equate to product discounts at purchase checkout. Also, as a runner, OCR athlete, HIIT group participant, I have found that shoes with stability (i.e., stabilization in the show heel) is extremely effective. But Adidas does not seem to have good running/training shoes with stability as a standout feature, except for maybe 1 or 2 models. I would imagine that there would be more purely because Adidas is a leader in active and even fashionable foot and outer wear. Let’s put more of a focus on what’s good for the athlete, as well as for those who just want to look cool..DelveN2Version: 3.43

Service is great versus websiteI rather felt forced to turn to the app because it wouldn’t allow me to buy my shopping cart online, but no matter, when I used the app it was an enjoyable experience. I can tell the graphic design team put thought into it, the videos you scroll through utilize celebrity faces and advertise more product in a Tiktok fashion, and buying items became a rather aesthetic experience, with plenty of security measures. I needed help with changing my shipping address and the chat I used was easy to access and my agent was quite helpful. Although I don’t usually shop at Adidas I will say I’m proud of this app and the thought put into it..Mrs. StreisandVersion: 5.26.2

Too barebonesThe app looks great. The ui design is really nice, but it’s buggy. Especially when filtering and searching for specific items. On top of that it feels a little barebones. I can’t edit parts of my profile without going to the website, nor can I view tracking info. The only thing showing on the app is my order cost, ship address, and payment. Basically a receipt. I can’t check my tracking info from here, and if there is a way it isn’t very obvious. I have to go to the website just to do all that. Even if the app opened a link in safari or something to the store that would work and not even that works. The app is convenient, but it doesn’t have all the necessary features needed to replace the web storefront. Also, the chat function in help never worked for me. Always said it was busy..YunfluffVersion: 3.17

Excellent Products, App Could Be More User FriendlyLoyal fan of Adidas, its products and overall quality. Love the app for many reasons too, but a major pain point is in the wishlist functionality. If the developers see this…please improve this feature so that if a user “removes” an item from the wishlist, it doesn’t dump you back to the top of the list/page when it refreshes the list. It’s not easy to use. Ideally you should be able to remove an item and when the list/page refreshes, you stay fixed on the location you had scrolled to prior to removing an item. Improving the wishlist functionality here would be a massive improvement and a more positive user experience. Thanks!.StómasVersion: 6.5.0

Apple Wallet, Status on premium releasesI shouldn’t have to ask, but can you please make the creator pass available on Apple Wallet. Yes, I understand you need people to go into your app. Yes, I understand that app shows you the “rewards” you can unlock but if I’m simply making a purchase at an adidas store I don’t want to have to say “ oh hold on let me download the adidas app, oh wait let me sign in, oh wait I have to wait for the app to show me its updates, and how to use it, oh wait the app is frozen..” it’s all simple with Apple’s Wallet app it’s just a double tap and all my reward cards and debit cards are there. And please don’t have people look on you webpage to see when the next premium yeezys come out. Just have it out there in the shoes categories as premium releases and keep allllllll ooooof theeeem there. Future and past. Thanks..Pm534Version: 2.2.2

Love it , just love itThe way how it’s been designed It’s just perfect I really love everything on the app! So much convenient to look up stuff, the Designing is JUST PERFECT!👍👌🏻.Hammadcr7jrVersion: 1.7.1

Perfection.Stripes over checks. #onlyforthegoats.The_b1ggest_dealVersion: 5.35.1

J’adore la AppLa mejor ropa deportiva y casual.Lupeguada79Version: 6.9.0

Finally!Love the app, although the interface is bit over-designed. Hope there’s improvement to make it more of a shopping tool rather than promotional hub..TimmylvVersion: 1.6

What happened to your plus size clothing???For discontinuing this line I should never spend another penny with you. Rude.Tahoe1996Version: 6.9.0

Amazing qualityI ordered football boots and they came In a amazing quality definitely worth the 5 stars.NifbdnxmxVersion: 6.9.0

Love this appGreat app for Adidas shoes & apparel.DkirkbyVersion: 6.9.0

3 stripes for lifeWhether performance or style there isn’t any other fitness brand I’d consider the GOAT. Exactly why, sports teams deviate but always come back to ADIDAS. TRUST!.Dpk76Version: 6.8.1

TikiMe encanta.Tickii77Version: 6.8.1

Please make leg sleeves available to buy in CanadaPlease make soccer leg sleeves available to buy in Canada and also grip socks, thanks!.Leg sleeves and grip socksVersion: 6.8.1

The bestBest Service Ever.MeromounimVersion: 6.8.1

Best brand in the workdSuperb experience in shopping their products.Divyanshu khannaVersion: 6.8.1

PerfectBest app ever to choose from Adidas world.Aous94Version: 6.8.0

Running shoes adidasExcellent purchase.OskarRomm10Version: 6.8.1

GenialGood.ChinopiñVersion: 6.8.0

Reward pointsI like the idea of purchasing points for a selected merch hopeful that i can use it for everything online and in store.Carmelita.banaticlaVersion: 6.8.0

Nice!Loving the app! (:.AieuohVersion: 6.8.0

Cool styles this yearOnline ordering is quick efficient and often you can find things not avail in retail outlets..Dr DilawriVersion: 6.7.2

App ExperienceSuper easy to maneuver.No dimb birxhVersion: 6.7.2

Great promosLove it! Great promos every time!.AndreeaG72Version: 6.7.2

EasyIt’s so easy to shop online. I enjoy buying things..LaviniavoVersion: 6.7.0

Jamais déçusPerfection.Khokha2026Version: 6.7.0

Adidas stands outHonestly I don’t think any other brand could know I this one off its pedestal. Adidas plays in a different category from the rest.Pmm1016Version: 6.7.0

ReviewEazy to shop and nice to wear.Gazy 2Version: 6.6.1

Apple Pay not workingWanted to use Apple Pay… adidas processed even with the glitch…. Not cool.Eille bellyVersion: 6.6.2

Lovely appSmooth check out and easy finding the products. Great offers too !.Nono egyptVersion: 6.6.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.9.0

Adidas: Shop Shoes & Clothing Negative Reviews

Beware of shipping and customer service after orderMade an order 12/08 for a pair of shorts and 2 pairs of shoes around Black Friday time. Received the shorts, but the shoes were stuck at FedEx facility in Bloomington for 8 days no scan for tracking. I called multiple times throughout that time frame about the order and was assured my order would come in and it was in express transit. 1 day later, Come to find out that was not the case and my package was now considered "lost" they had to issue a refund 2 days before Christmas. To note: Adidas uses fedex as a shipper, and they basically have zero control of anything once they ship out THEIR products. So you can’t contact the FedEx facility Adidas does and they are basically useless until the refund process is started. They will DOUBLE charge your credit card to make sure YOU have the funds, but will not deliver on THEIR products and be basically worthless in ensuring your items get to you UNLESS YOU CALL THEM REPEATEDLY (5 times) ABOUT YOUR ORDER. So in other words you will be doing half of customer services job for them, while they spew back the same tracking information you can see for yourself. Adidas will sit with your money well over a week past delivery date and do nothing but give you empty statements about your order while you wait for them to deliver on their end of the bargain, and just tell you to place the order again after the refund, pay full price, and go thru a price adjustment process. Sad to truly see the degradation of customer care and company accountability..ThegiftedprobVersion: 5.42.8

Glitch Central... Payment process is horrible.I sincerely hope that a company such as Adidas doesn’t think there handling of the Ivy Park drops are acceptable. The app is glitchy and the system overall, whether on the app or the webpage is not reliable for any drop. Thousands of people post via social media about lack of transparency in time of drops (bc we actually have jobs to work around your random schedule), the inability to preview the items a few days ahead instead during the stampede of people trying to purchase, and the lack of a complete process for when your system will or will not accept a payment. I received a confirmation order with no charge to my bank, no email, or app update reflecting the item was ordered/purchased. I deleted the app as instructed and tried more than several times. My job is not to troubleshoot Adidas platforms, and honestly whoever you are paying to troubleshoot is doing a VERY poor job. Completely understand that your systems will be overwhelmed due to star power that is Beyoncé, but it is frustrating that we spend hours trying to navigate these hurdles for nothing. Maybe you didn’t/don’t have the infrastructure to handle the weight of what a client like Beyoncé brings (ie. The Beyhive), but PLEASE consider stepping your game up 1,000%. It is truly not a representation of the work our beloved Beyoncé has put in over the span of her career..CrochelleBVersion: 4.2

Products ok. Customer Sevice, noWe ordered products on Cyber Monday and the order was taking forever to arrive, so we tracked the order, only to find out it was shipped with Ontrac. The order was showing delayed for 4 days with no updates. Then one day we got an email saying the order was delivered the day prior, which it was not, which was why we had been tracking it. We reached out to the shipping company, sort of, they don’t actually have any customer service phone numbers, just an automated system. They claimed the order was delivered, which as someone that works from home and my office overlooks our front door area, so I knew for a fact it had not been. When we made no progress with the shipper we reached out to Adidas. Their response was the shipper says it was delivered, your problem, take it up with them. After doing research on ontrac trying to find a phone number to talk to a real person, the results were astonishing. Not only did I not find a usable phone number anywhere on their website, or elsewhere, but the reviews from multiple sources, including Yelp pretty much tells the same story of what we were experiencing, tons of packages claimed to be delivered but never were, literally all with the exact same response. So yes, the issue is with the shipper that is falsely claiming to deliver products that they never are, but Adidas is choosing to do business with them, which does make this their problem that they are ignoring. I know I’m not the only one, there are lots of reviews for Ontrac that specifically mention adidas orders, but Adidas continues to turn a blind eye on this issue. But they aren’t the only ones, any company that chooses to do business with them is, this is not a new issue..JSJAAVersion: 5.55.40

Only one Starr because none was not an optionI was shopping online. I’ve been trying for months to get the masks. Always sold out! So I go on to order my boys Christmas presents (over priced tennis shoes BTW) I’m super excited the masks are in and I get them in my cart! However when I went to pay I kept getting declined. I used multi options/accounts. Nodda. So I freak out and called my banks. They see no transactions. My balances are all paid off. There’s no hold for fraud. Accounts are active in good standing. Then I try and use the little chat help. It kept telling me it couldn’t help me. Then I somehow got a person to chat with! She told me to used a different method lol. That didn’t work. She told me to use the app! LOL then she told/reminded me of my agreement with Asia’s they are not responsible for third party issues. For some reason the processing wasn’t going threw and I’d find out in a few days why. Adidas pays for whatever processing they use and there’s more than one they can do business with. So yes they are responsible. At this point I’m MAD and refuse to spend my money here. I was treated with disregard and unable to make purchases. I tell my kids ....and yeah later that night I got back on line. Masks still aren’t an option. So I change my order and get only what the boys feel they HAVE to have and delete the rest. First payment declined again.. second card went threw! Same cards from earlier. Ok so is it a processing error or a Site error? Either way adidas did not help me. I was always a faithful customer of adidas; I will start treating them like they treat me.....KansasCityPartyBus.comVersion: 3.41.1

Take my money please...?I have no clue why, and I have escalated this with Adidas, but most of the time their payment system will not accept my payment. I have tried multiple cards over Apple Pay, and manually entering the information, I have contacted my financial institutions (I have used cards from different banks to be certain) to ensure the cards are not locked and capable of processing the payment, I have ensured that I have 3-10X the necessary money in the instances where I have attempted to use a debit card, I have even created a new account in adidas to make sure that is not the issue. Adidas support has shrugged and said it’s probably my fault or my banks. Cool. But then I’ve found entire forums dedicated to this issue. Here’s the likely reality - it’s a very specific issue linked to a small number of persons that is intermittent in its occurrence. Therefore Adidas has it low on its priority. I get it, and I won’t lose sleep over it. But it has cost me a few items being sold out or made it so that I missed out on a few sales while trying to wait until a day that the app/website decides it will accept my payment. Again, not the end of the world, but worth it enough to me to give a poor review. The app is pretty, but ultimately useless to me..Nachoooooooo!!Version: 3.25

Missing merchandiseBought some shirts and track pants from adidas. Never received it, I contact them and they tell me it’s FedEx’s fault. I contact FedEx and they say adidas has to file a claim. Contact adidas and they say I have to file a claim. I file the claim, FedEx needs serial numbers off of all the merchandise, a photocopy of the FedEx ground pickup record, and for me to fax it to them. How would I have access to any of this? Seems like I’m the customer chasing things down and neither of these companies is willing to do anything at all. Finally adidas admits to me they are supposed to file the claim (thanks for wasting 2 hours of my life on the phone). Seems like they were lying. Now for FedEx to deny the claim all the FedEx has to do is say they delivered it to the right address which of course they do since my address is right on the screen in front of them. So I get screwed in the process and god knows where my package is. Adidas has great products but I will never order off this app again. Customer service gave me the run around for hours, and here I am with no merchandise and out $143. If your gonna buy Adidas buy it off of a different website because you may never receive your product off of this one..JFord80Version: 4.1

They don’t know anything, very bad experienceI have placed an order on April 17th it went through as I thought but I have received no information on my gmail on how it’s always is online. Two days later I sow on my bank they took my money it was august 19th. 5 days later I contacted them to know what’s going on and why I have no information about my purchase. Because I went on my account to track it in order history , it was empty and saying I have not purchased anything. I chatted with an agent and he told me I have not purchased anything and it might me some time of error and my money would go back in few days . After week passed I contacted them again and said I still have no information about the order and my money still not refunded. After they kept sending me to different agents because they didn’t know what to do. At the end they told me that they have no information about my purchase and asked me if it’s fraudulent order. I’m in shock. I paid money, and they tell me I have purchased nothing. ( so I had to contact my bank and make a dispute ) Adidas customer service it terrible!!! I don’t know how they still in business.MeTanya_TanyaVersion: 3.35

Horrible! Really Adidas!?For starters customer service is none of existing! I don’t laced an order Oct 12, waited for a receipt from adidas, never got it however I did get one from PayPal, I call to see what the issue was, and per your customer service rep I was told that my order had failed...The funds were there but their was a time-out in your system . So my money is stuck on pending! Ok fine, October 14 I place a order again via the app and checked out with pay pal, received a order number this time but no email, (thank goodness for screenshots)! I call and talk to another customer service rep, who also stated that my second order did not go through again! AGAIN THE FUNDS WERE THERE! so I’m not understanding what the problem is?! So now I’m out of $130 for supposedly failed orders! I’ve never had problems ordering from the app, but for it to happen twice in a row and NONE OF YOUR CUSTOMER SERVICE REPS SEEM TO CARE OR OFFER ANY OTHER EXPLANATION OF WHY MY ORDERS JUST FAILED BUT YOU GUYS DID FOR-SURE TAKE THE MONEY OUT MY ACCOUNT BOTH TIMES! I want my money back or I will be reaching out to the BBB AND FILING A COMPLAINT! Your customer service reps are horrible and absolutely of no help!.SheaM86Version: 3.38

Won’t let me checkoutHorrible experience for both the website and mobile app. Tried to take advantage of the Last Chance sale with a full cart of items and won’t let me move past checkout and won’t process payment. Nothing wrong with my card, I even called the bank to verify. Chatted with a customer service representative who said my account was flagged for “inconsistencies with my information” and to try again in a few hours, which I did. Chatted again with a representative, this time said to wait 24 hours. Made no sense I was checking out with Apple Pay, never had a problem before with any other app/website/retailer. Then tried alternate payment using Paypal, didn’t work. Tried just putting in my card info, still didn’t work. Since my “account was flagged” tried to get a friend to purchase for me, 100% all new info, did the same thing for him. Normally love a good sale and was excited about the purchase, but this was a huge disappointment. I deleted the app and unsubscribed from notifications. No longer interested in shopping online with them. Why advertise a sale if you can’t even make a purchase?.PoshNotMercVersion: 3.19.1

Quality DownturnLike many other companies, their focus is no longer on providing quality products and services, but securing your purchases and gathering your data. It’s worth noting that as soon as you install the app and open it, you’re bombarded with requests to track your location, track your usage across apps, and send you notifications—all in the name of “helping” you they assure. Minor criticisms aside, I’ve noticed a DRASTIC decline in quality over the years. I’m a long-term customer who’s ascended the rewards rankings and even exclusively purchased their athletic wear for years. All this to say I very rarely choose adidas now. Their socks used to be my go-to. Now, you can notice poor stitching before putting them on for the first time—it’s no wonder they tear apart after a few wears. Clothing has gotten even worse. They haven’t been as breathable and also have noticeable stitching issues. Going back to rewards, their program used to be so much more robust and fulfilling as a long time customer. Gone are the $10-$20 off coupons (that would sometimes even be enough to net you a free product) and in are the % off coupons. Only thing is that it takes hundreds of dollars in purchases to earn such coupons. Even worse, they don’t apply to most popular products. This seems to be by design, and it’s rather unfortunate that your business isn’t respected enough to let you get any of the products that are even worthwhile. Clothing, let alone fashion, is so abundant now that you can find quality products almost anywhere. In many cases, you get what you pay for. Truthfully, adidas isn’t worth it any more..Nfreeze17Version: 5.50.1

Frustrated Adidas CustomerI placed an order in the beginning of September and have yet to receive the completed order with only a “it’s in processing” explanation. I originally ordered two pair of Adidas Train Essentials Woven Training Shorts, a pair of Lite Racer 4.0 running shoes and a pair of Gazelle shoes. With the order being confirmed I then received an email about a week later saying that the running shorts were cancelled. I then received some time later a pair of Children’s High Top basketball sneakers and when following up Customer Service said they filled the order correctly. I had to take a picture and email it to Customer Service and send back the shoes as verification. This resulted in a delay of the Gazelle shoes which I have yet to receive. I inquired about the Lite Racer 4.0 shoes and was told they had shipped but I didn’t receive them until a month after the order. Here it is October 11th and I have still yet to receive the Gazelle shoes. After complaining I was given a $25 gift voucher and and a 25% off voucher that I was told I could use together on a pair of Superstar shoes. After calling Customer Service now I am told I cannot combine the two items. I do appreciate the vouchers but the Customer Service and processing orders has been time consuming on both our parts and that’s not acceptable. I have been wearing Adidas shoes and clothing since the early 70’s and yes I am over 60 years old but have been and hope to continue to be a loyal Adidas supporter. Regards, Jim S..Jimmy’s Not HappyVersion: 5.41.1

Utter IT incompetenceHard to believe a massive retailer like adidas can have such flawed payment systems. Wasted so much time trying to buy online. Was unable to process payments from two different cc. (I called cc company and they said problem not on their end). When I called a spoke to adidas agent she said it was problem on adidas end. Said That the web site is unreliable and she has same problem. She suggested using the adidas app. So I download the app. It also won’t process payment. I call again. Agent tells me that I should use website instead. Also the pricing of a shoe shows one price in the shopping area but when you put it in the bag price jumps up from $60 to $40. I noted to agent and she said the pricing on the app is unreliable. That website has latest info. Of course it does exact same thing on website. Not sure why they accept this. It has to be costing them money. The second adidas agent agreed to process over phone. Didn’t work. She asuggested PayPal. So back to the app and used PayPal. That finally worked. Wasted 2 hours..Tampa Jack CVersion: 3.34

Great App Aesthetically, Bad for purchasingI downloaded the app and expected it to work as smoothly as Nike's app for both viewing items and purchasing. For viewing Adidas products and getting information, the app is flawless; although for purchasing items it is horrendous. I saw others are experiencing the same issues. I tried to purchase a single pair of shoes; at first attempted PayPal four times, each time the transaction portion just timed out and I had to start over. I then directly entered my payment info and again several attempts were needed to accomplish the final task of ordering the shoes. In the end, for some reason on my saved bag, where I began the purchase, the shoe size is correct but the confirmation email sent has an entirely different and wrong size being sent to me. Not only that, but my card was charged twice for one pair of shoes. Just a coding nightmare for this app, do not order from the app unless you enjoy headaches and balling up your fist in anger..FattyMcButtterPantsVersion: 4.2

Terrible serviceI placed an order for a women’s jacket, women's pants, and some socks. The shipping was quick, but when I opened the package there was a pair of boy shorts and a men’s t-shirt, neither of which was an item that I had ordered. I decided to contact adidas through the app to chat with an agent. The guy didn’t seem to know what he was doing, in the end he told me that I had to go to ups to return the package. I also spoke to an agent on the phone asking why I had WASTE my time doing all of this when it wasn’t even my fault that THEY sent the WRONG ITEMS. All he could say was that he was sorry, but that didn't change the fact that I wasted TIME and MONEY for something that wasn’t even my fault. I had to go through the trouble of printing a label, driving to MULTIPLE ups’ (who didn’t want to take the package due to the pandemic), and when I finally went to a ups who toke my package BEFORE the 7 day period, I get an email a few days later saying that my exchange has been cancelled. But at least I got a refund..Mimi.-.-Version: 3.29

Shipping really really BAD you’ve been WARNED!In November 2024 and again in January, I made several purchases from Adidas. They had switched from using FedEx to a new carrier, OnTrac, and it was a complete disaster. My shipments would show as “loaded on truck” for weeks without ever being delivered. I reached out to Adidas and explained that my packages were just sitting in limbo. They told me to wait a week to see if they’d eventually be delivered. A few days later, the tracking updated to “delivered”—but nothing was ever left on my stoop. I have security cameras, so I know for a fact that no delivery was made. This first incident happened in November. After following up again with Adidas, they said OnTrac would conduct an investigation. It took three months to finally receive my refund. In January, I placed another order during a great sale, and the exact same thing happened. Once again, no delivery. I told Adidas I didn’t want OnTrac used for my shipments, but they said they had no control over which carrier is chosen once an order is placed. Before November 2024, I never had a single issue. But now? I won’t be purchasing from this app again unless they cut ties with OnTrac. Order at your own risk—there’s nothing more frustrating than being told your package was delivered when it wasn’t, and then being forced to wait months for a refund because they need to “investigate.”.500 Ya KnowVersion: 5.47.2

Do not buy Adidas ProductsI ordered something with them on Cyber Monday and that was a horrible decision in my part. They said they delivered my shoes, when in reality I received nothing. I contacted the shipper, LaserShip, who has a ton of horrible reviews for this same issue. They told me they couldn’t do anything and to contact adidas. Adidas opened a case that they said someone would contact me with 5-7 business days and nobody did. I waited the full 14 business days that they tell you to do if you’re not contacted, and all they could tell me is that they needed to open another case that would take an additional 14 business days. They won’t do anything, but tell me to keep waiting 14 more business days. I got to the point that I decided to just dispute the charge with my bank. They obviously don’t care about loyal customers, as I’ve been one for years. I will never use an Adidas products again and you shouldn’t either. Trash company!.Fred'sFreakyFridayVersion: 5.18

Completely disregard the app for shipping estimatesI paid for express delivery as the app estimated I would get the shoes I ordered on 9/13 before a trip I was going on 9/14. After my order they then sent me a congratulatory email that my order was expected early on 9/12. Great. I then checked the app and it estimated I’d get my shoes on 9/11. Fantastic. I checked the FedEx tracking status on 9/11 and the only update was that the label had been created and FedEx had not yet received my shoes. On 9/12 I confirm that the shoes have still not been received by FedEx, yet the Adidas app still says “hooray, your shoes are expected on 9/11!” It’s only a dollar, but I wouldn’t have paid for express delivery if the adidas app hadn’t given me a completely erroneous estimate for a delivery date. It’s also annoying that they even put an estimate on their app when you should just check with FedEx. Take the shipping estimate off your app. It’s taunting me..WdteedhyvbjjjfddVersion: 5.27.1

Don’t trust with your credit card!Made a purchase on adidas with Apple Pay. A few days later I start getting fraudulent thousand dollar charges on my credit card. I canceled my credit cards and I’m still getting attempted charges against my Apple Wallet. I called customer support and they told me it was a known issue the hoped to fix soon. Adidas tried charging me THOUSANDS for orders I didn’t place, and it was a bug in their software! No apology, no proactive communication, no update on if the issue is resolved. I’m left to just… vigilantly check my credit card statement. All after I had to cancel my credit cards meaning I won’t have a physical card for at least a week. My wife got turned away at Costco while buying thanksgiving groceries not realizing that the only card that works there was canceled because Adidas fraudulently charged us. Won’t be trusting this app with my credit card again..AnnoyedLJDVersion: 5.55.13

Loved it until I went to checkoutWas so excited to get some new shoes and clothes and add points to my newly made account. That is until I went to checkout. Tried 7 different times with different things in my cart because 3 of the times the item I wanted became sold out by the time my card was not authorized and I got back to the cart. After the 3rd time i decide to call my bank since that’s what it suggested I do. They could find nothing wrong with the authentication info it was saying I had wrong and told me to call adidas. After another 30 minutes of talking to computers and being transferred to different people they told me to try uninstalling the app waiting a while and then reinstalling it. I did that waited an hour and still the same thing happened. So I finally decided to just delete the app and forgo the items I wanted.Suoer upsetVersion: 4.13

Yeezy’s 350 draw’sThe draw is a joke you all don’t actually draw people. How does shoes apps that are resellers have the shoe to sell before the draw even starts. The resellers are selling them for $300 to $500 for the shoe that is $220 now is $300 or $500 and the shoe haven’t even been drawn off adidas or yeezy’s store online yet. It’s just because people get so hype for the shoe and if they want them that bad you know people are going to cash out for them. so you all can get more money from the buyer. Just like the yeezy’s slides they sell for $55 but they are on resellers apps 30min to a hour before the draw for $255 in my size. I could put another $100 on that an got to the Gucci store an get me some Gucci slides. It’s just pointless to say your having a draw an your shoes are not even drawn to customers. The draw is just to hype the customers up. So now they have to go on the resellers apps an get it off there because the profit is more to gain than your draw for $220 for the shoe..Devin612Version: 3.37

ServiceBe very very careful about making purchases that are on sale. I inadvertently clicked the wrong size, and as soon as I noticed the error when I received the confirmation email, I tried to correct the mistake. I initiated contact with customer service within 10 minutes of checkout. To me, this is the same as still being inside the store! I spoke with two people, one on their chat feature, and one on the phone, and was told by both of them there was NOTHING that could be done. Zero recourse to cancel the order, zero recourse in exchanging for a different size, and when I asked to speak with a manager, I was told you can, but it won’t do any good. It’s been over 48 hours, and still no one has called me back. I’ve been a loyal 3 Stripes consumer for the last 30 years, and never would I think they would treat / be willing to lose a customer over $50..SH in North AmericaVersion: 5.24

This is not about the app, it is about the loyalty programAdidas loyalty program makes zero sense, you earn points to reach levels (1 to 4), they give you some perks like vouchers and “first access” kind of thing, but there’s no way to use those points for other things like exchange them for garments or accessories. Also, the points expire, what’s the reason for that? They don’t tell, so good luck trying to understand that weird policy. If that were not weird enough if you ask for a size exchange points get deducted from your account like if you’re asking for a refund, you receive the exchange and all, but the points never come back. The “Points history” feature in the app is useless, it doesn’t show you how many points expired, if the points are being credited back if a mistake happened, etc. The loyalty program is, at least on my experience, useless..TavoschkyVersion: 5.3

Terrible NavigationThe app will open retail links from the browser, or at least try to, it often fails and just takes you to a general page. So a browser click on a link doesn’t even take you to the product in anyway it just redirects you to a landing page on the app. On top of that when you get to a product if you select a shoe size, then select a different color even if the shoe is in stock for both colors and sizes, it will change the size you selected making you re-select your size, why? Terrible navigation and very frustrating, makes browsing for shoes very difficult and requires many more clicked and navigation behaviors than it should. Stop focusing on fancy navigation transitions ( which also at times make navigation more difficult ) and make simple selection of what you want to buy easier..Lfree1Version: 5.49.1

Customer service HORRIBLE!I would like to express the disappointment I have with your customer service department and your social media marketing team. For the following reason: Your website flagged me as fraud, and no one in your group could explain to me why I was flagged as a potentially high-risk purchase. After doing my research, I believe your site flagged me as a fraud because I use a forwarding email instead of my Gmail. The biggest reason I did that is that I don't want my email to be blown with marketing letters and promotions. My credit card information matches my billing and shipping information so, I am super upset that no one on your team could explain that! You all realize I left NIKE TO SUPPORT YOUR BUSINESS! 🤯 I’ll give you a second chance, allocate some your resources in creating an excellent customer service department and social media management team..Isa.halseyVersion: 3.41.2

Worst shopping app I’ve ever used!!!This is by far the worst, most frustrating, and most inefficient shopping app I have ever used. The app itself is extremely slow, constantly fails to load, and basic functions like returns often don’t work at all. I have wasted an unreasonable amount of time trying to return items. On a previous return, the app showed a drop-off location, but when I arrived, the staff told me they had no access to process returns. I contacted customer service, and they gave me two different addresses. I drove to both locations, only to be turned away again. I finally had to drive over six miles to another location just to complete the return — and I even had to pay extra for packaging. Now I’m facing the same issue again. One of my packages has already been delivered, but the app and website do not show any return option at all. This issue is still unresolved. Customer service is extremely slow to respond, requires long wait times, and fails to provide effective solutions. Overall, this app makes simple tasks unnecessarily complicated and stressful. I strongly recommend avoiding purchasing from this website. If anything goes wrong, it is incredibly difficult to get help or resolve issues..Christina_WilliamsVersion: 5.55.30

SOMETHING WRONG WITH THE APPI think theres something wrong with the app, I live in Canada and I tried buying socks with the ones with the original ‘adidas’ logo and it wont let be purchased and check it out. Saying that a particular product cannot be purchased. It might be because its only available in the US however the Adidas App is stated as Adidas Canada and I chose ‘Canada’ in the country of origin. This is just annoying..Daxxnza_Version: 3.24

BE CAREFUL IF THEY SEND YOU DISCOUNTSI ordered 2 ultra boots at a discounted rate that they sent me via email that expired August 4th. 1st order was on the 3rd and 2nd order was on the 4th. They waited until the call centre was closed and cancelled the order with no reason. But I know it is not because it was out of stock, because I reordered from a separate account and it was okay as a full price. I called the next day and they had nothing better to say so they hanged me. If you are a fan of adidas as myself, this is a downer. I seriously wish I could rate lower than a 1 star. I am upset, and I will have to transfer my love to a different brand for the moment. I know what this is about. It is not good business and I am not stupid. Now I am kind or regretting spending my money on adidas. 😡😡😠😡🤬. This has nothing to do with the product, but the service..JefferyNBVersion: 3.33.1

RidiculousNever have I heard of any company would send you an email saying you have gone down a level, and you need to spend more money to get back up. Out of your mind?! Why do you think I don’t buy your product, and why do you think I care about a virtual level? If I tell you that adidas will be bankrupt soon? What would you think? That’s right! nobody cares!.NyknaymoVersion: 5.43

App not workingStopped working on my phone iPhone xr since a few days..Tinu123456789Version: 5.29

Rather use a browser than this appTrash app, not sure what the developers were thinking..Cinder2371Version: 5.29

Return technical issueI have order that I want to return and I tried so many times online its always showing technical issue.. bad is- they don’t accept online order return in-store😞.RighvcVersion: 5.29

Worst experienceI have worst experience shopping with them. Last time i have placed an order for my vacations. When order arrived it was tempered and item missing. Then, all the items size runs large i tried to exchange them but everytime they have asked me to try again as there was some technical issue. I got frustrated and now everything i orderd is a garbage for me because thats not my size. Feeling robbed. Worst shopping experience ever. I give them -10 stars out of 10..Rvd8Version: 5.28.1

Products are extremely bad quality and refunds take foreeverAdidas used to be a great companion, good and quality products. But now quality is degraded, products are defectives and if you believe you can send the item back and get refund YOU ARE WRONG, they take the product back and there are no refunds issued..Aydev07Version: 5.20

User prompts for information are not obvious.User prompts for information are not obvious. Multiple attempts to enter things like address. Check out just stops… no prompt at why. After purchase… no link to confirm order? Did it go thru? I don’t know. I entered my address… no prompt to use. Discount code didn’t work… ambiguous msg. Did I Type it in wrong? Was the product excluded… I don’t know because of this crappy interface. Hey… I want to buy things and give u my $. Make it easier. You are adidas… not a garage band website..SeaOttreVersion: 5.17

No way to search for size 16I’ve been trying to contact their app team, currently you can search for shoes from size 3 to 21 in men’s EXCEPT SIZE 16…. Lol it’s so frustrating. It goes straight from 15 to 17, even on their website.Jonesyy24Version: 5.12

Log-In IssuesCan’t login from Canada..TiSunChickenVersion: 5.9

Does not work in Canada. Cannot login.Does not work in Canada. Cannot login..DepthFr0mAboveVersion: 5.8

Where is my shoe????I order one shirt, one pant and a shoe, the shirt and pant comes and i like it but where the heck is the shoe at? It is gonna come in different times? Because in the box it said carton 1 out of 1 and quantity:3 but I only received the shirt and pant but the shoe??? Where? I paid a whopping 300 dollars for the shoe and it didn’t come along with the shirt and pant, it is gonna be delivered later? Or am I getting scammed and lost 300 dollars for nothing? Like seriously you guys aren’t accurate at all, even after the items have been delivered and my order still says “processing” ??? Uh, I need my shoes for real. Why? Because I paid 300 dollars for it and i want it now. Like I can’t wait for it, adidas this is the first time it happened. I like you guys but this time you guys are disappointed me and I feel like suing you guys if you guys aren’t delivered my items properly..ZidaneFajClubVersion: 4.24.2

Not user friendlyThis app is awful. It’s really difficult and challenging to find where you want to go. And it’s really cumbersome to find my basket. I constantly delete this app and only reinstall when I have to pay with my credit card. Too many issues with trying to pay with my credit card and saying my payment is declined . Adidas you need to do better!.Hk365Version: 4.23.1

Not CanadianApp Store said Adidas Canada but it’s not it is US based. Can’t even add a Canadian address. Needs to be fixed or make a Canadian App..Fireball191Version: 4.17

Recently…I’ve been an avid Adidas fan for several years, and I’ve loved their app. But recently, the overall customer experience has really gone down hill. Firstly, the removal of the release calendar from the app has made it essentially useless. All of the information I need is on the website, and the website has a better layout. Even the “app exclusive” offers or releases don’t work. When I get a notification for a restock or drop, more often than not the app crashes or the drop doesn’t even show up. As a Canadian Adidas client, it feels like we’ve been left out and the recent changes to the app have been a perfect example of that..AetridVersion: 4.16

Don’t put your credit card on appPlaced an order by it self. Tried canceling order customer care says its final sale unable to get refund. App sucks charged $372.90 just can not cancel order customer care hangs up calls on you better buy nike..Bob palVersion: 4.4.1

It’s 2020It’s 2020. We’re all using technology. Not sure why your servers (for such a huge company) can’t get their website working to allow for orders to be made. It’s not like you haven’t had products with high demand before (examples: Yeezy, Pharrell, Beyoncé...) Your site should just work like it’s intended.MP_22-93Version: 3.37

LiarsCustomer Service promised me a lot of things but fulfilled nothing.Jacob90090Version: 5.31

I support Xinjiang cotton.Fake news about China. I support Xinjiang cotton. Never buy Adidas until apology.HyxbenVersion: 4.5

Internet connection errorIt’s saying I don’t have internet connection when signing up to participate in the Yeezy release..Jason TorontoVersion: 2.5

Recent order was not deliveredMy recent order was not delivered and somehow my app says it was returned? How can I return it without receiving it. Used some adiclub points and not convinced I will get those back. Disappointed..PbstylistVersion: 6.9.0

UselessAdidas Canada customer service is a joke. Not like y’all care anyway$$$..HasTroubleSendingToOwnCountryVersion: 6.7.2

Painfully awful appSpinning wheel of death just to buy shoes..Z123cvVersion: 6.6.2

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