Wyze - Never Wonder Customer Service

Wyze - Never Wonder Positive Reviews

These cameras and app USED TO be great….I purchased these security cameras around the summer of 2020 and they were phenomenal until just a couple of months ago they only started to record 12-second videos or pay the subscription which isn't the most expensive for one camera but adding up all of the several cameras that I own it adds up to a good amount of cash annually. That’s not my biggest issue tho, The problems begin when I started the free trial for the more “PREMIUM” subscription to see if it was worth it and start paying for all of my cameras, but turns out that I can't even see the recordings from all of my cameras that have free trial added to them… on top of everything the notifications have a big delay and by the time it lets me know someone entered my driveway they’re already knocking on my door. So it kind of takes away the SECURITY part of it because by the time the app lets me know, someone more than likely already entered my house…. Also when viewing the cameras live there is a delay. We even checked with our wifi provider to make sure that all of these delays and issues didn’t have anything to do with the wifi. Our wifi provider replied and said that our wifi is running smoothly with no problems at all. All these things and several other issues are taken into consideration it makes me want to switch to another security camera company. One major thing that I will mention is the affordability of the cameras which is definitely a pro..Dronesand rc'sVersion: 2.29.0

Reliable but you have to wade through offersI am enjoying the app. I think it is reliable and mostly intuitive. You cannot change WiFi network on the fly but there is a work-around for that. I don’t like seeing all of the flash deals and sale offers that pop up sometimes. It had been fairly infrequent - I only recall one here or there - but over the past month I have had to click through five ads or offers. Doesn’t seem like a lot but I use my app from a security point-of-view which means I need to see what is happening _now_, not after I click through more offers. I also get bombarded with ads via email. Please reduce to 1 per month and go easy on your users. We can only consume so much stuff. I have doubled my ownership over the past month as well. It is merely a coincidence. I began shopping for more things because we had an incident. Personally, I think I am buying because of my need and not because I’m blasted with ads. Some may argue differently. Who really knows? I think this company might end up nickel-and-diming me to death because I just keep adding things to my service. They need to offer a retirement planner for us to use to see how much longer until we retire based on how much money I am spending with the company. If they could package it up somehow and slap a camera on it I’d buy it..CvillePeteVersion: 3.1.6.1

Affordable and capable but sometimes buggyI’ve been a Wyze user since the beginning and I’m generally very favorably disposed towards the company. They make an amazing range of products that are well integrated and for the most part function as advertised. They are affordable and have good serviceability and capability. However the device software and the app sometimes can be quite buggy and unpredictable. There are often times when problems crop up and they don’t seem to have any rhyme or reason. They are also difficult to track down and correct. Unfortunately Wyze customer service has slipped quite a bit recently and doesn’t seem all that interested in fixing these problems quickly. I think much of this is because Wyze has grown very quickly and expanded its product line with great speed. This is typical for a lot of newer companies that end up focusing most of their efforts after they become successful on expanding their user base, generating a large volume of new products, and trying to integrate them at the same time. All this comes at the expense of customer service and reliability. This is an area that Wyze needs to work on and an area that they have become deficient in. Some of their competition is gaining on them due to increased reliability and functionality albeit at a slightly increase product cost. Sometimes this can be a worthwhile trade-off and I’m beginning to feel that in this case they need to start focusing more on keeping what they have working and not focus so much on making new stuff..Wi-Fi Fly GuyVersion: 2.34.0.15

Love hate relationshipThere are a lot of reasons I love Wyze. It’s great as a baby monitor to be able to peek in my baby from anywhere, anytime. It has great quality, yes, even in nighttime mode. We have been using a v2 for 2 years with minimal problems. The only real issue we have is that it will sometimes disconnect from Wifi with no audible notification, and as I’ve said, we use it as a baby monitor, which means if it disconnects and turns off, especially during the night, we have no idea if baby is up crying or not. But we have loved it enough that we just bought 3 new v3 cameras. And that is where is gets rough and why I cannot give a 5 star review. Although the camera quality is still amazing, and the night vision is amazing (for indoor and outdoor), each v3 camera is constantly making crackling sounds on the app. You can’t even really hear what actual sound there is because the crackling is so loud. And again, as a baby monitor, us having the camera up on our phones at night makes for a really loud and annoying sound to try and sleep through. Wyze, PLEASE, update this!! I was so excited for these new cameras and am just so disappointed that I spent more for these and they seem to be garbage. I have read forums and I know it’s a common issue. Lastly, I do love the option to have these as outdoor cameras, but unless you have a plug up near where you want it placed, it isn’t going to give any security as anyone could just walk up and unplug it…???.Disappointed V3 CustomerVersion: 2.36.0.14

Satisfied CustomerI am a person that finds comfort in knowing that I can find answers to things that otherwise would be unknown and could create insecurities. I have Wyze cameras around and inside my home. And in many cases, I have been able to identify potential prowlers, like someone scoping out the neighborhood at night or critters getting into things. I’ve helped neighbors identify missing packages that were said to be delivered but never made it out of the courier’s van, etc. I am impressed with the simple yet very effective features and accessibility with my Wyze cameras and the ability of using a micro SD memory card as well as service to cameras I choose. 24 hour recording is a great option to have. So much bang for your buck in my opinion. The quality of the devices are not lacking either. I still have 1st generation cameras working great outdoors and they are not even intended for outdoor use. To be honest, I actually have been wanting some of them to actually stop working so I can upgrade them with some of the updated & newer cameras. I also own a few other Wyze products that I also am satisfied and happy with. Including to Wyze headphones and many Wyze color lightbulbs and smart plugs. 5 stars because they are constantly updating and improving and that is a 5 star attitude!.GreenIz 510Version: 2.40.0.15

Needs work to scaleI purchased Wyze cams when the company began. The first 6-12 months was a really great experience. Latency was pretty decent and the technology was expensive for what your getting. When the platform gained traction and became somewhat popular the latency got bad and the confidence I had in the backend infrastructure really wavered. I would get delayed notifications an hour later after an event took place. Since then I have had outages while I have been on vacation where the cams would stop working and there was no recovery until I got home and climbed to the roof where I could manually power cycle them(internet was not down). Local SD cards work about 60 percent of the time. Sometimes you have to take the cards out and re-seat them so the cam registers them again. Where Wyze gets points is there security monitoring. I have had a good experience with quick response time when alarms are tripped and the service is pretty stable. They have also made strides in video camera quality in low light situations. The iOS app could use some fine tuning in terms of supporting new sdk features available like swipe back to dismiss a view. I always have to tap the back button and personally that’s dated UX as well as frustrating for me. Overall the exercise has been ok… I’m very close to moving to something else but I’ve got a lot of your products and integrations setup. I’m hoping for improvements..Daniroc360Version: 2.42.6.1

The Best Products In My OpinionI can’t say enough good about Wyze, I simply can’t wait until a new product comes out to try it out and I always hope that the product is a product it will be something that I am going to be buying! And most of the time it is, I have their cameras, headphones, the watch, their scale, the new lightbulbs, light strips, just to name a few. Their products never disappoint! I would give a five star rating on every product I’ve tried and the price point is never disappointing. I also have there cordless vacuum and handheld vacuum and I love them both. Like I said I have other products as well but all of these are outstanding in my opinion and this review probably doesn’t do them justice but I think they were just a Great Brand all the way around through and through. That’s my recommendation, and I would give it as many stars is possible for the rating!!!! Thank you Wyze!! If this company ever goes public, I believe in them so much I would be anxious and proud investor because I believe they have so much potential and will look forward to being somebody that would back them financially and look forward to hopefully sharing some profits with them in the future..Holywood5497Version: 2.26.21

Landscape view for iPad??This app is working ok, though I dont find it a super intuitive user interface which makes adjusting the settings a bit of a guessing game of trial and error…like, lets see if this does what it seems like maybe they are intending it to do… The quality of the picture seems good…. My number one frustration is that it doesnt switch to landscape mode on my iPad. I exclusively use my iPad like a laptop and never hold it vertically like a phone but I’m forced to tip it and its keyboard sideways to read settings and make adjustments. If I want to look at my cameras, those are in landscape mode but nothing else. It even switches my whole home screen to a side ways mode after I’ve closed out of the app itself. This is so silly and annoying. Please change this, Wyze. I also would like to be able to have different zones for notification. Like if something happens in the zone around my front door, I want notification and recording but if something happens in the drive way zone, like a car drives by I just want it to record but not notify me. Cars drive by or park near by probably 20 times a day and I dont want to hear about it ever time. But if one of those times its someone robbing my neighbor across the street I would like to have motion in that zone recording and available for review later. I’m not sure I explained that well but hopefully it makes sense..SyzygyprodVersion: 2.40.0.15

Love the Wyze cam but have a couple suggestions..I have the Wyze 3 cam for my two cats. So far I love having these but for one of my cats it’s important I be notified after she uses her litter. I subscribed to plus for the Alexa integration so that Alexa can announce it for me. I set it up, waited and nothing.. no notification even though it recorded her using the litter. The next morning, at 5:30am, Alexa announces (really loud) that the litter box has been used, and it was my husband who was changing the litter, lol.. so apparently it can tell the difference between human and pet, which is nice.. I would love to only have it notify my of my cat using it, but in Alexa there is only an option for human AI detection. I can’t set it up for the pet AI, which defeats the purpose. I’ve canceled my plus as there’s no point of it now. The other suggestion is just an app issue. I would love it if, since I have Wyze on my iPad, I could use it in landscape mode. If I want to look at events, they are locked in portrait mode and I have to constantly flip my iPad around to read events, then click on one and then it goes to landscape where I have to flip it back. I know this is trivial, but it would be nice if I could just stay in landscape mode. I do love my little cams though and hope maybe these two issues might be resolved in an update someday. :).PixelpenelopeVersion: 2.26.21

Wyze product functionalityIt was about a year and a half I purchased my first Wyze camera, it was the Wyze cam V2 outdoor battery operated cam. Why I purchased many of their products soon after is still a mystery. Fortunately everything else I purchased worked to my satisfaction except the watch. The Wyze cam V2 outdoor cam is the worst product I ever purchased, not even probably. It cannot seem to handle a micro SD card, it cannot be trusted to work for even 24 hours, it makes some horrible noise all the time when it's actually working, it cannot stay connected to the base station, period. I spoke with their support team and they made a determination that the base station was bad. They replaced it with another base station which was just as bad. I foolishly purchased another outdoor cam and the saga continues. The cam's and the base station do not record period and Everytime I open the app I get a message saying "cam off line". I also tried using both of them as a stand alone, of course that didn't work either. I don't have the time and patience to meet with customer support especially when they don't have the answers either. The reason I gave it an extra star is because the Wyze cam v3 has much better result's with the exception of the audio. It sounds like there's a chainsaw massacre in progress outside. It's extremely unsettling. Those go off line too but nothing like the V2 outdoor. I personally don't know how they can legally sell such an inferior product. Their Wyze lock works flawlessly as well the scale X. By the way the visual on the outdoor cam is horrible and the batteries last two day's at most. Be wise when you're thinking wyze.Bdosd13Version: 2.42.6.1

Agree that wyze is going downhill fastLike so many other reviews I am reading here today, I have to agree that the past couple of updates seem to have broken features that I had set up without issue last summer and enjoyed for months without an issue. Now, there is always at least one out the three cameras that I own that cannot connect to the network. There is a terrible lag when trying to watch any event notification anymore and I routinely just stop bothering to watch it. I am not all that tech savvy to guess what the issues are, but I can say that it used to work and now it doesn’t. I frankly do not have the time to research all the issues I have to try to fix them or to contact the help desk and all that. I expect I’m like a lot of busy Middle Aged customers who just want something they can plug in and will work, and I’m not sure wyze is the answer for that need anymore. I was looking into Expanding my wyze product usage and, in particular, I wanted some of the smart bulbs for my house. But I think I better wait on them and see if the service improves. Also I have hated the inability to fast forward or rewind from day one. What kind of service is that? I mean imagine having to watch 8 or more hours if video to find out when your teenaged daughter snuck out the prior night. No one has that kind of time.Lisaloo863Version: 2.19.24

Very good for the moneyI came back to revise my rating. They don’t deserve 2 stars. I realized my problem wasn’t Wyze but the crappy cable wifi connection. Look i realize it’s not a 5 star product, none are, but it works very well and as close to 5 stars as I found for the price, and customer service support is some of the best. I have 4 cameras plus the smart plugs and the awesome doorbell camera. I have the yearly subscription too which is very reasonably priced. The cameras work very well even after some have been rained and snowed on and knocked around. It’s been over 6 yrs now and all still work great. The one I got 7 yrs ago is having some charging problems but it’s old and has been abused where I placed it. The wild night animals keep knocking it down and around. I’m just happy it still works great. Especially with my crappy wifi connection. Cable company keeps screwing with my WiFi trying to get me to pay a lot more for a faster connection and no matter how much I pay, they still slow it down and tell me I need to pay more . SMH. The cable company here has a monopoly in my area. They have no other competition, Verizon FIOS has been banned from installing in my town, for some reason . We suspect cable has bribed politicians . We all have no choice but to get ripped off by cable high prices if we want wifi. Honestly I don’t understand how they get away with it. Anyway I do highly recommend WYZE. For the price you really can’t do better. And i know, I’ve tried . I’ve been using WYZE since 2017. I’ll stay with them for as long as the cameras work. If they last 10 years, I’ve gotten more than my moneys worth. I got them in a buy one get one free sale. That’s an amazing deal. Highly recommend!.LilLiz2Version: 3.2.0.9

Ya Get What Ya Pay ForI have 2 Wyze devices, a video doorbell and the sprinkler controller. While the doorbell has been buggy at times (usually after a power surge) the sprinkler controller is non stop trouble. It is constantly thrown off-line and the only fix is to delete the device and reinstall. This means setting up all zones with each reinstall. I have had to do this 3x in the last 3 days. It was okay last night but this morning it’s offline again. The app says I need to update the sprinkler firmware and sends me to the App Store. Once there there’s no way to update the app. On top of everything else, Cox has upgraded our internet to 5g and the sprinkler app won’t work on 5g. When the sprinkler works, it’s fine. But since it has to be controlled through the app (which is why I switched from my older controller in the first place), it’s more trouble than it’s worth imo. Buyer beware. Update: Wyze support listened to my problem patiently and sympathetically. After reviewing the steps I have taken to get the sprinkler controller working and no success, Wyze has offered to send a replacement. The support team was easy to work with and I am still willing to continue purchasing Wyze products..Jo On the GoVersion: 2.34.1.1

Very grateful for this productI love having the Wyler products; they work extremely well, the picture is clear, and it makes me feel secure in my home. When I first moved into my home, a couple months in and someone had broken in while my boyfriend and I were at work. It was a worrying situation, and even more so when him and I split up and he had to move out, leaving me here alone. I’m very petite so it would be difficult to fight off an intruder. I felt unsafe, and I couldn’t afford a lot of the security systems that were on the market, but then I came across these cameras. I started trying out they’re other products as well and I really like them a lot! I have two of their cameras, one is outside and the other in my living area, and then I use the doorbell as well. The product itself I don’t have any issues with, but in the app, when watching any of the event clips, I wish there was a “next clip” and “previous clip” options so you don’t have to try and remember which one you were just watching cuz you have to scroll all the way back to wherever the video was. I’ve accidentally rewatched the same clip so many times cuz I forgot which one it was. That’s my only complaint so far and I’ve been using them for 5 months now..JessM*BVersion: 2.27.37

Usually WorkMy 5 cameras give good coverage when they work. Some will go offline at times for no apparent reason. They will sense a person or motion and show a still image while spinning but never produce a video. Yesterday our mail carrier triggered one camera at the front door. It only indicated motion-not a person. It showed a 12 second video was recorded that would not download. This spinning went on for over a minute before I gave up waiting to view it. This happens frequently. The controls for the various camera functions in the app are difficult to use and not at all intuitive. The app buttons that are designed to turn the cameras on and off will turn the cameras on or off by themselves when I try to use them. I.e., I can turn one or more camera on and the button shows my choice then it will change back to the previous setting on its own. I have set the cameras on and left the property only to check later and find one or more off. The sensitivity settings and coverage area which I set up for the cameras will sometimes change. The picture quality it very good when they record. Customer service is usually ok when you can get someone to answer hand they may be able to fix the immediate problem but not the long term issue..Troutn2Version: 2.43.5.3

Smart scale rocks! Suggestion for app.Got a fantastic deal on the affordable home smart scale from Wyze a couple years ago. It’s my third smart scale in the past decade, but the Wyze has, by far, the most stable and functional app of them all, even for scales purchased at three times the price. On command and without hiccup, it loads to other apps on demand, exports data easily and is a dieter’s dream. If I could make a request, the only one I’d have is that the fonts and colors on the lovely charts be of a font and color that’s easy for my ages eyes to read. I have an iPhone with a giant screen, wear glasses and I struggle to see the aqua colored text in the “trends” section where the data categories are laid out in the various charts. That’s but a tiny issue with an outstanding scale and an exceedingly stable and thoughtfully designed app. Thank you, developers! I wanted to address you all personally. You’re obviously talented and your work has helped me not only to change my life, but enjoy doing it. Hoping they feed you well and praise you for keeping it simple, but robust. Linus would be proud. (For Xmas, I’m asking Santa for some groovy light bulbs. ).Spot E. ServiceVersion: 3.0.5.9

Also love hateI was introduced to Wyze cameras a few years back, and I remember being quite skeptical, because of how cheap they were, but how amazed I was at the quality even compared to some of the more expensive options! I was blown away at how well, their night vision worked, even as it looked through a window. As a single mom, safety and security is ever even more importance since I am the one in charge of it all . these products gave me the ability to feel comfortable for mine and my children’s safety and well-being, despite not having the money to pay for some of the more expensive alternatives. Despite the fact that these products have remained relatively low in cost for the initial purchase, sadly, they seem to have jumped on the bandwagon with everybody else, and where they get you is after your initial purchase. Sure these cameras work on a very, very very basic level without the cost of additional features but if you want them to be of any real use to a person, then you’re forced to pay a monthly or a yearly subscription fee which then significantly raises your costs so unfortunately I’m back to where I began where I can’t afford to ensure that my children and I are safe because I don’t have the money to do that I still think these products are great. I think that they work great I just wish that I could afford to actually utilize them and rather having to choose between my children, safety and something else that I have to pay for each month. Without a monthly rate subscription, these cameras are not much better than just any other baby monitor or something similar. If you can afford the monthly subscription features these are amazing products, but if you can’t, I would say it’s probably not worth purchasing..Sp@rKelz22Version: 2.42.0.24

Problems With Recording People Through The CamerasHello, good afternoon. We just wanted to report the following: This problem has been going on for quite some time, at least over a month. Whenever we go out, the cameras record us, but the moment we make it back inside home, the cameras don’t record us the same anymore. We do not show up, as if the cameras itself were to be malfunctioning, or maybe it’s the app. The day of yesterday, we went out twice, but when we came back, the cameras didn’t record us anymore. The cameras don’t sense our presence and it’s beginning to become a problem. They sometimes only record the light movement of leaves or the sound of a car passing by. Something that urges us are the recordings of people, but the cameras don’t do that. We apologize for rating this app 3 out of 5 stars. With all honesty, this is surely a 5/5 stars, but with this problem approaching us, we would give it 3 stars. This is honestly one of the best apps we have come across though! For your attention, thank you very much and we hope you guys can help us very soon. Within all the time we’ve had this app with its cameras, this feature of recording people has stopped from a month prior. Please help us reconnect these cameras or figure out what to do..MaanoltheVersion: 2.29.1

Notifications need helpI use the Wyze cam as a baby monitor. It works great - has a really good picture quality night and day. The app frequently loses communication with the camera and I have to restart the app to get it back up. The sound goes out A LOT. When my baby is sleeping I like to keep the app up and running on my phone for constant monitoring. Sound loss is extremely frustrating at night when I’m relying on the app to be my ears while I sleep. I also think there should be an option to change the way it notifies you of sound/motion. Instead of just one quick sound that goes away after a second, it should be a constant noise, similar to the way a phone rings, until you turn off the notification. This way, it’d actually wake you up at night, and you won’t miss a notification during the day while you’re cleaning or busy with another child or whatever, while the baby is sleeping. I have missed so many notifications at night due to this, and I am a light sleeper. There have been several nights where I check the sound log and my baby had been crying for over five minutes before I woke up due to sound loss within the app and poor notification style. For these reasons I’m going to have to buy a true baby monitor for piece of mind and safety..Love the green monster!Version: 2.10.72

Great expectations; modest experienceIn theory, the Wyze app allows users to easily control a variety of programmable home devices (think light bulbs, cameras, locks, and more). In practice, the experience is mixed. The app allows “scheduled” events (such as lights turning on and off on schedules or with sunset-sunrise timing). But the user interface for managing those schedules is unintuitive and requires much more user attention than it should. Especially after power/internet failures (glitches which are common in the real world), the app and devices often fail to recover themselves, and require users to set up again. Control of cameras has gotten better, but the interface is likewise challenging. In addition to the unintuitive interface, the app’s visual design is built on a very “modern,” but impractically thin text font in a tiny size (to allow squeezing lots of controls onto few screens). Moreover, the text is colored “light gray” against a white background. And the app uses only a single color (a milquetoast green) for buttons, icons, etc. The overall effect creates a difficult-to-navigate interface with lots of tiny text and controls. So, the concept is very good, but the execution still needs a significant overhaul with the user experience at its center..RbegleiterVersion: 2.27.32

ReviewWhy is Apple telling me it won't open this app when I already have it installed and use it everyday. I have to manually trash it then re-install yet now I have no option to re-install. GET IT TOGETHER!.KaT_erinaVersion: 2.26.21

Camera can’t be seen when not at homeCameras can’t be accessed when not at home on going issue.DsfirefighterVersion: 2.50.7.10

Wyze Is Cancelling My AccessOn July 16 Wyze will require any Apple device to be using an iOS of 14.00 or above. You are SOL if your device doesn’t meet their NEW requirement. The told me to go out and buy a new iPad if I wanted to continue using my 8 Wyze cameras. They told me that my security was their highest priority. I replied to them that my account would be one of the most secure they have because as of July 16 I will no longer be able to access it..CfuyemlVersion: 2.31.1.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.16.0.20

Wyze - Never Wonder Negative Reviews

Wut Happened?A few years ago, when we first purchased and put into operation our WYZE cameras…cameras with an “s”… we were happy. I think we started out with four or five. They all operated as expected; the app worked well; recordings were of good quality and accurate; we could switch from camera to camera quickly and without any issues; and the time it took the cameras to come online was fast. Now, some 20 cameras later, covering two properties in two different states, we question the reliability and accuracy of these cameras. My wife was home alone one evening and heard an unusual noise at our back door. Nothing happened, thank goodness, but when she was telling me about the incident she laughed saying, that in the amount of time it took the cameras to come online and a begin displaying video, if there was someone wanting to break in, they would have gained entry before the cameras started working. We have family that will stop by our other property to check on things. When they do, they usually send my wife a text or give her a call letting is know everything is looking good. When we check our cameras, on the date and time that they checked the property, there are no recordings, on any of the cameras, that have been set up for recording. Oh! Set up…and paid for…but not recorded. We keep them because we have them. We have only noticed these shortcomings in the past six months or so. Hopefully WYZE is aware of their issues and will correct them soon..The TankmamVersion: 2.49.2.2

Needs Major ImprovementsI’ve cleared everything with internet provider that it isn’t my WiFi, let’s start there. Now, not saying that Wyze isn’t great because when I initially got it, it was. However lately it has been very slow in monitoring. For example there’s about a 10 second delay when watching live streaming. When going back to view playback, it’s always freezing or doesn’t complete the video and stays stuck on 3 seconds of the playback. The quality of the video is grainy and not clear at all. Also sound is all ways off as well and I assume because of the delay, hut when watching live or playback, the sound itself goes in and out even when I know there was sound there. Also when trying to access live stream, it takes more than me having to try three times before I can actually get anything to show up. After failing the three attempts , I have to at least exit out of the app twice in order to get back in and finally have a picture up reflecting the live feed. It wasn’t like this until updates started happening. Could we please get a camera that both shows clearly and is able to have clear sound. I purchased this product to make sure there was safety in my home and now, I don’t feel that my family & I are safe. This is a major issue and Wyze have to make some major improvements. I’m trying to convince my partner not to switch, but other options are looking better and better due to the continuous trouble we’re having with Wyze..Monty3654Version: 2.19.24

I see why this is one of the cheapest home camera servicesDo you like getting the same notification three to five times in a row? Whenever one of our Wyze cameras gets triggered, the same event will be sent to all of our phones multiple times. No amount of reinstalling has fixed this. Trying to connect to one of the cameras takes forever and the app often just bugs out and shows the loading wheel turning forever. The longest I’ve waited has been 10 minutes before just. Trying to rewind to watch an earlier event is a nightmare because it will likely get stuck again and I’ll have to start the process all over, likely rebooting the app twice just to get it to even connect to one of the cameras. The AI object recognition is also terrible. It routinely picks up moving tree branches as people or vehicles and bombards me with five notifications in a row about absolutely nothing due to that. However, when it does won’t properly it’s been helpful for us catching trespassers on our property. We live in a corner lot and people have been using our yard as their personal dog park and the camera footage helped when we filed a police report. You get what you pay for so it makes sense that the cameras and app has been overall a serious displeasure to use compared to some other more expensive products (we have a Nest doorbell and it works a million times better but it’s also much more expensive). And no, our internet is not the problem. We have a mesh network and gigabit internet. The problem is definitely the buggy app and cheap cheap cameras..Shaka, When the Walls FellVersion: 3.4.0.11

Everyday I get less Wyze.I’ve been a long time user. Since generation one. As time progresses the whole system gets more and more broken and useless. The app crashes constantly, freezes, or is unresponsive. I’ve tried everything but it’s almost like my whole system has become useless the longer I use it. My baby monitor went from integral to my baby’s raising to officially useless at tracking my toddler. I can’t emphasize enough how the whole system went down hill. Camera notifications are random and unreliable. It tells me about the shadow of the trees consistently but when my catalytic converter was stolen off my car in my own driveway it didn’t even register a sound notification. The lights either have delayed response from the app or they just go to maximum brightness which is counterintuitive to bedtime routine for my toddler as they use to be great nightlights. The doorbell doesn’t work through the app anymore. It alerts the chime right quick and then continues to signal the chime on repeat. But I can’t use the app to then talk to the person at my door. I gave up on Wyze sense literally the same week I got those inoperable things and as such I refuse to try the generation two setup. I loved all these products. I used them to the point where I don’t even know what a life without them was like which is why now that they are mostly a nuisance over convenience I’m burned by the fact I purchased them all to begin with. As I said, every day I get a little less wyze in life..PlagueseVersion: 2.35.0.13

Please, I’m begging you, fix the appWyze cameras have been in our daily life for going on eight years. Never have I ever experienced the issues before that I am having now. I don’t think I’ve ever left a review for any app before but I NEED this app to work 😩 it is how I get anything done as a mom. I need it to watch my baby play in the living while I’m going to the bathroom or fixing dinner. I need it to make sure my 7 year old is asleep in her bed when I’m nursing the baby to sleep for the night. I need it for our nursery baby cam. I need it to look upstairs in our gameroom when I think I hear a noise and my husband is working late. I literally use this app and these cameras all day every day actively. The glitch where it shows you the live feed for like 5-10 seconds and then pops back to a freeze frame of an earlier image is infuriating. Literally as I have been typing this review I have had to force close the app 5 times as I try to switch back and forth from this screen to the camera screen to keep an eye on my baby. It freezes constantly. I thought it was my own app or internet connection or my super old iPhone but I now have the latest and greatest iPhone 16 Pro Max and it’s STILL happening and now I’m seeing reviews of other people explaining the exact same thing. I know you guys are aware of the issue, surely, but could you please at least let us know you’re working on it?? Send out a message via the app just addressing the problem and a timeline of the fix. Hellppppp!.Christi RabbVersion: 3.4.0.11

What happened to clips?I rely on 8 Wyze cameras covering two homes on a secluded 2 acre property. While they have been glitchy, they’ve been useful and proved their worth with their 12 second clips of events, giving me pretty much what I’ve needed, while being budget-friendly and eliminating the need for costly monthly subscriptions to a monitoring program. Because we need so many cameras to support our property, the low price on the units, the ability to expand the system, and the ability to avoid a subscription service if desired were real game changers for me and my family. Today, without warning, those clips were suddenly put behind a paywall requiring a Wyze Plus package for EACH camera for $9.99 per month. That’s $80/month to have access to just the 12 second clips that yesterday were an integral and necessary part of my rather basic home security. Very, very disappointed. Now, unless I shell out, or I personally sit and stare at the live camera feeds 24/7, I have eight hunks of junk and seriously degraded security because Wyze corporate did an about-face. And the perky, in-my face note posted next to each event photo/thumbnail telling me I can have access to video of what actually is taking/took place if I just upgrade the camera to Wyze plus (!) is like a screen full of Wyze middle fingers too. The whole Wyze value proposition/market differentiation was supposed to be a simple, budget friendly home security option. Thanks! Very helpful. Hope this helps the shareholder value!.No-oneallthetimeVersion: 2.28.2

Would be an easy 4 stars if landscape was available on iPadThis app is fine—it gets the job done for checking on my cameras, no major bugs, reasonably easy to use—except when it’s nighttime and I want to check cameras on my bedside iPad. Since my iPad (and most people’s, I’d guess) sits landscape on my bedside table, I really struggle with apps like this that are locked into portrait mode. Yes, when actually viewing a camera feed, it is possible to view the full-screen feed in landscape on the iPad, but the rest of the app’s navigation is forcibly portrait. This presents a challenge, since all my sleep addled brain *really* wants to do is check on a bump in the night and let me drift back to sleep; instead, I have to wake up just a tad more so that I can either unplug and orient my iPad into portrait or expend that tiny bit of extra cognition to navigate the interfaces at a 90 degree angle. Either way, it’s just slightly more difficult than it ought to be. And as an app developer in a previous life, I know the fix just isn’t that hard to implement—come on, Wyze! Deal breaker? No. This app would be an easy 4 stars if landscape available on iPad, the cameras are fantastic for the price, and the service, free or paid, is a good deal (and it would be 5 with first-party HomeKit support that doesn’t require putting a beta ROM on an SD card). But this sad quality of life issue plagues the user experience enough that I won’t buy another Wyze camera until they fix this. Back to Nest and/or Unifi for me (for now)..ChordokVersion: 2.19.24

Quality of Service & New Subscription Service ScamI have had a camera by this company since before this corporate scam known as “CamPlus” where you could record onto the cloud as well as a micro SD chip your footage. One Day they removed this feature at, ironically, the same day the people across the street backed up into my car, and took off. (Kinda was the reason I decided to BUY a “SECURITY” camera) So due to having no proof, besides my own eyes since the camera was no longer recording thanks to the overnight addition to a new feature that you had to NOW subscribe to for recording and playback. To add a subscription to an already free service that was working decent in the first place just to take money out of peoples pockets where you didn’t need to, is a scam. To add MORE or some other service for a subscription, sure. Some of us were already consumers/customers who used this for what it’s purpose was and you turned around and took away the main feature “security” and due to that. I had no proof of the damage that was done to my vehicle, I had to pay more insurance since I had to make a claim and they took it as “I’m at fault” since the camera that’s one job was to record the activity around my vehicle, and your company failed to deliver. The second star was courtesy, not really even deserving. More out of pity and hoping that the company straightens up and stops screwing over their customers..DarkJesterWCVersion: 2.33.0.17

Not worth itI have had issues with these cameras since day 1 and I use two for baby monitors. First, when you turn up the audio it sounds very staticky. Second, the phone app glitches all the time and you think you have live stream running then check the time stamp and it’s been frozen for however long. Third, I have to toggle the microphone icon (creating a noise in baby’s room) to retrieve audio. Fourth, the speaker icon has fully disappeared from my split screen so I’m unable to access audio for either screens. Fifth, the rules you can set are very limiting especially if you want one camera to trigger audio if a sound is detected when using split screen (doesn’t exist). Sixth, when switching the video setting if you want to go from night vision to auto, to whatever else, it makes a clicking sound in the camera. And more issues that I don’t have the patience to write. I have been in touch with customer support and they’re very kind but recommend all things that are very obvious like restating the cameras, checking to make sure software and firmware is up to date, etc. Every problem I’ve had has been solved by coincidental discovery on my end. It is insanely frustrating seeing as I use these for baby monitors. The plus side is the video quality is excellent and one of the best I’ve seen for a camera as such. It’s not worth the money. It has caused more unease than any comfort when needing to monitor my kids during naps and bedtime..Kcas1324Version: 2.43.5.3

Good camera bad softwareI really like these cameras but the software is extremely frustrating and limited. I have owned these cameras for about two years now and from the moment I bought them the software will not allow you to turn off the audio stream from the cameras microphone. To be clear, you can turn it off with the little ‘Sound’ button, but it doesn’t actually turn it off. Instead it mutes the audio but only for you. Anybody else you are sharing the camera with can still access the audio feed by unmuting the sound. To make matters worse, you can turn your camera off and somebody you shared it with can forcibly turn it back on with no approvals, requests or notifications going to the camera host beforehand. This is an incredibly stupid feature (Id call it a glitch but its been this way for years now so clearly Wyze thinks this is fine) to me. I don’t understand why anyone would think that people you share your camera with should have the same privileges as the you, the host. It’s a major security flaw and nothing about the program provides you any warning or notification that when you turn things off other users can still turn them on without your knowledge/approval.I have dug through support forums for these cameras and I know that Wyze has been made aware of this issue. Still no action. It really wouldn’t surprise me if they are in a lawsuit over this within 5 years. Unacceptable… for years… I cant believe that so few people are complaining about this. Makes me worried that maybe most people still don’t know this is an issue and may have had their privacy invaded without knowing it..SnappyDragon87Version: 2.31.0.7

Latest Update Broke Everything!This is absolutely ridiculous! I spent two hours on the phone with Wyze and all I’m getting out of them is reset your router, reset your modem… Then I look here and find literally hundreds of reviews from the past week of other customers experiencing the same -1 error and inability to reliably connect to their cameras. Mine are definitely connected because when I access them via cellular data I can connect about the usual 95% rate but when on Wi-Fi it’s about 5-10% of the time now. As suggested by others, I pulled all 8 cameras out of my “Home” group and they now connect about 50% of the time but instead of showing live feeds on the main screen, I just get thumbnails (some out of date as much as an hour and change as best I can make out by time stamp). I guess this is as good as it gets until they fix this mess. I’d suggest (like everyone else leaving this same review) that everyone should hold off updating, but this is complete unsatisfactory. App developers push updates sometimes every few days, many of which break previous versions’ abilities to login to services entirely (looking at you banks and credit card apps). So turning off automatic updates just so we can babysit what version of the Wyze app we are running is foolish, a waste of time and unsecure/unsafe and is not a viable option for your average Apple user. Do some flipping beta testing before dumping this garbage on us Wyze! Otherwise I’m chucking these things and going to a competitor once my annual Cam Plus subscriptions are up!.Kdupuis777Version: 2.38.3.3

Works most of the timePlease take notice that Wyze support is offshore somewhere over in Asia (Philippines, Malaysia, China, Vietnam?). I had an issue with their latest model 360 degree camera. The Asian female had me do about a dozen different things to resolve the issue. At that time, I couldn’t complete ever task that day. When I finally completed ever task, the problem still existed. When I responded back to their support person to tell them that the camera still has the issue, I found out the female support person already closed this support ticket and that I would need to open a brand new support ticket and start all over explaining my issue, what I had already done to resolve the issue (apparently they don’t log or have access to the previous support?), and finally, waste even more off my time completing more tasks from the new support person. So, my 2-star rating is directed at the lousy support. The camera I have an issue with is less than 1-year old and the support person should have offered to replace it instead of kicking the issue down the road to the next support person. There is a reason they sell their products cheaper than their competitors - it’s because their products are inferior. Also, be aware that they keep pushing their subscription service so hard that in time their cameras will be useless unless you pay for subscription!.TheTruth about this AppVersion: 3.2.6.1

Disappointed customerHave paid for services for over a year now I can’t believe the problems and headaches of dealing with this company I feel robbed and they could care less about the situation over the last three months I have paid for the service only to be quick to take your cash and slower then a turtle with a sprained ankle to fix the situation or make it right the last month) I had t9 call customer service only 59 be on hold for a gazillion years then all t)36 did was say call Apple it’s there problem well let me just tell you it’s a big pain in the neck why is it when I click on services it says your already subscribed but after it says I’m subscribed it does jack and doesn’t realize hello if he’s subscribed why in the heck is it not working hello!!!’ a little common sense goes a long way Wyze team members fix this issue it’s a no brainer are there any wise staff working at Wyze ? Who’s in charge ? He needs to be fired and replaced you need a real employee get at me this is ridiculous I want a refund for 20 something days I have been denied a service that I paid for or I will have to take action and make sure those responsible are held accountable this is ridiculous and just completely unacceptable stealing from customers who pay and even try to fix this themselves but make it an obstacle course to go through to resolve only to repeat the same exact thing the following month no no smh.Jaysun🌅Version: 3.2.7.1

Well, it’s okay.Wish you didn’t have to subscribe to everything just to be able to playback video. There is no support for older cameras although you can download next gen update to your old camera and it will update cameras firmware to next gen. The techs don’t know about it they just tell you your camer is old - buy a new one! I don’t see the need to generate more landfill. If they were a cool company they would share the hack and contribute to a healthier future. That would boost sales and gain huge favor with their markets. Cuz, how cool is it to be able to buy one camera that lasts a long time and doesn’t require the constant purchasing of cameras. In the end I have to have two systems because Wyze wants to nickel and dime you for basic functionality. Price point was nice, but you can’t even watch video without subscribing to cam plus and that doesn’t work after a few months. You will be wondering what Cam plus is supposed to do for you. And you still won’t be able to playback any video. As long as you are willing to keep paying monthly fees and endure a constant barrage of advertising pushing you to cam plus- then you’re good to go. The newer cameras work pretty well, but they track windy trees any day over a car in your drive way. The software is not that responsive to your input. I use a Lorex system as my real security..NalalalalalalaVersion: 3.8.5.11

Dishonest ScammersUpdate: I moved my Wyze camera to my garage instead of inside my house since I still don’t trust the company or it’s security practices. Wanted to set up the old notifications that I used to have enabled when I bought it and now they’re all behind a paywall. There is NOTHING to like about Wyze. I strongly recommend that you choose a different brand and that you get something that runs through the more secure HomeKit. Next time the city runs an electronic waste collection event, this thing is headed to the waste collection center because Wyze is selling garbage. They’ve literally taken away the features that I paid for when I purchased their horrible little camera. ——— Wyze removed the ability to keep longer recordings which was deserving of the one star review. What’s worse is how they concealed a major security flaw for THREE YEARS and told customers nothing. Shame on Wyze. I hope they go bankrupt! UPDATE: LOL 🤣🤣🤣 Note that these freaking lowlifes responded with a pathetic half measure on the recordings and STILL haven’t said anything about their extremely lax security protocols! This company is a joke and I if I could return every single Wyze product I’ve ever purchased, I would. Do yourself a favor and if you’re thinking about buying anything from these dishonest creeps, please don’t. I want my money back and for Wyze to issue one heck of an apology to the thousands of people affected by their lies by omission! It has been a long while since a company has been this deserving of contempt!.Island LifeVersion: 2.38.4.3

New app updates make me want to switch companiesI used to be able to open the app, see all my camera and choose which one to view, simple right? Now they have added automatic starting of livestream from the home page before entering any camera feed. This takes over 5 seconds and would take longer if they hadn’t enlarged the thumbnails of each camera to minimize the number of feeds being displayed on the screen and loaded all at once. Even on my iPhone pro max, it only displays 2 cameras for me to choose unless I scroll down. I don’t care for this feature and in order to add it, you guys ruined the main home page. I don’t want to wait 5 seconds for the feeds to load all at once. And I don’t want to have to scroll down to view my camera number 4 5 and 6. I can only see the first three now. Before, the app loaded super quick with all my camera being displayed on one page. If you’re going to implement new features, make sure it doesn’t bring down the overall usability of the app. Seriously considering a switch to another camera brand now. Wyze is trying to do too much, they need to stick with what they are - reasonably priced cameras, Wyze is not a nvr security system with Poe cameras and ability to live stream multiple feeds at once. AT LEAST PROVIDE A SETTING TO TURN OFF THE LIVE STREAMING OF CAMERAS AND TO MAKE THE THUMBNAIL IMAGES OF CAMERAS SMALLER!!!! The only app settings you provide is light or dark theme!!! That’s pathetic tbh. Never needed any other settings until you guys started adding a bunch of useless features that don’t work very well. Smh..Jbeastly916Version: 3.0.5.9

Unusable because of Cam plus adsToo much in your face pops to subscribe to Wyze Cam plus every time you want to use and it is not easy to close the advertisement and navigate back to where you can watch the live stream. I paid for the hardware and I have not experienced this type of brazen attempt at the marketing. For example, a similar technology and product like Ring (which also has a advanced subscription program) does not inundate you with so much in your face marketing. They also have this option of playback subscription in one of the menus . Think if anytime the bell rings and what you are offered is not the live stream but a Ring Plus subscription offer. Imagine how unusable the product would be. That is what Wyze is. We are using it as a baby monitor and also used it in the past for monitoring an elderly person, which we then abandoned. Whenever we got a motion detection notification, we were concerned if the elderly person has not fallen, but what we were confronted with is a subscription offer for Wyze plus which also would not go away with a simple click but somehow you have to learn to dismiss it. First dismiss the popup, then close the offer screen, and then get to the home page, and form there you can click another button go to live stream. Whereas like Ring, it should have immediately taken you to the live stream whenever there was an alert..Wadood ChaudharyVersion: 2.50.7.10

Doesn’t record events very wellMost of the time events are not recorded in a way you can tell who anyone is. The camera I have the subscription on records once someone is to the side of the camera and you never see their face. It is set with a full view of a sidewalk that is 18ft long and doesn’t start recording until someone is about 16 Ft down the sidewalk. Then doesn’t record at all when they walk back. We also have a Wyze doorbell that doesn’t catch any coming up the same sidewalk. It only records after they have turned around to leave. Our driveway camera doesn’t start recording until a car is passing under the camera, so we only see the back of the car pulling into the garage. These camera are set for maximum distance and sensitivity. We have a total of 6 cameras and they all do not start recording until about 6 to 12 seconds after motion is seen within the detection grid. The SD cards installed in the cameras and base suit also do not record anything. After last update the app and camera are even slower. Delivery person came and dropped off a box. Walked in front of 2 cameras and rang doorbell, one camera didn’t detect or record anything and the doorbell camera didn’t notify that someone rang the doorbell and the only recording is a package sitting on the doorstep. This person had to walk up to the door and walk back to their vehicle and neither camera recorded who it was.NE2SAT2Version: 2.33.0.17

Unreliable2025 update: paying for 5 cameras to have cam plus. Only 2 of the cameras actually record. The other 3 constantly disconnect for days at a time or never record. Now the one won’t even let me view SD card playback. Frustrated to put all this money into a system I have to constantly monitor if it’s even on. Support is unhelpful. I feel like I am owed a refund on the cam plus for cameras that never actually record or work. I’ve used Wyze products since 2018 and I’ve been extremely loyal to the brand and have bought around 15 devices from them over the years. Lately, all my cameras have given me issues. None of them record events anymore. I’ve lost 3 cameras during firmware updates (read: they’re completely useless). For a security system, this is unacceptable. I just bought 5 new cameras over the summer and none of them are working now. Live stream is fine but they aren’t recording any events. I’ve taken all the troubleshooting steps and no luck. I pay a large amount of money for Wyze plus for all my devices. I‘m at the point where I think a refund for my plus membership should be required as I can’t see any playback for weeks. These cameras are glorified dummy cams at this point. I am extremely frustrated with the lack of quality Wyze is presenting. Instead of pushing out new products and entering new device markets, focus on your basics and fix your app..ShelbyJohnson99Version: 3.5.0.8

Good for still images and not much elseThere’s no point to having a camera that pans if it doesn’t follow the object it’s detecting. You get an “event” notice that something or someone is moving around a room and it’ll show you that person or animal briefly, but then the camera starts jerking spastically left or right like it’s blindly seeking the subject. I get video after video where the camera just goes the other way and stops following the subject completely while they (or it) wanders off. Even when the camera does stay on the subject it whips left and right so many times that the video’s unwatchable. One of my cameras, which are identical, does well in low light and the other doesn’t seem to have any IR function at all. I usually don’t have trouble connecting to each camera when I try to watch its images, but it’s not a very fast response time, either, before you can watch live video. About 5 seconds. You can remotely aim the cameras, kind of, but they’re susceptible to the same off-center jerking around when you do. Overall these are good for still images but essentially worthless for getting video clips because they don’t stay on subject and won’t stop “seeking” when they detect something. And by the way, there are not multiple people or animals in the room to confuse it. It’s got one subject to follow indoors, and it can’t even do that..Fager132Version: 2.8.20

App is neglected, in serious need of an overhaulBought Wyze cameras because the price was unbeatable, and even got the pro subscription because it too was a good deal. The cameras do indeed function and I have them recording to an onboard SD card, but the app functionality is rough. While generally it’s usable and I can remotely check out my cameras (arguably the most important part, so that’s good), it needs a lot of refining. Specific issues include the Rules. This is a great idea and very needed, but the logic isn’t making sense. I have a rule set to whenever I leave, all the cameras turn on, turn on motion detection, and send me notifications for any motion. This only works about 60% of the time. Additionally, it’s clunky to turn on/off rules, like for when I leave town and just want my cameras to be on all the time and send me notifications (I have rules that the cameras turn on/off a certain times of day, and when I’m out of town these rules still run even though I’m not home). There needs to be a kind of “hierarchy” to the rules or a master switch (“turn off all rules” or something), or even just added “if/then” functionality to the rules (for example, only run my time of day rules if I’m physically at my house). Also, sometimes the rules up at the top of the app just don’t appear. It takes a good minute for them to appear so I can click on them. Mind blowing. I have no idea why this happens. But maybe this is beside the point. They should open up Wyze to HomeKit so I don’t have to deal with all this nonsense. I expect these kinds of bugs and inefficiencies from a free app. But I’m actually paying for this! Monthly!.BRebmannVersion: 2.37.2.1

Useless*edit* In response to the developer, I decided to go back to Home Depot and purchase another outdoor camera (after I took the original back) to see if it just happened to be an issue from that day. Get home and go to set it up - same exact issue. I connect to the Wyze network and get back into the app and it gets stuck on “please wait” for an indefinite amount of time. Just an absolute junk combination of software and hardware. Very disappointed. I guess that’s why these cameras are so much less expensive than the competitors. You get what you pay for. I’m not going to spend hours troubleshooting this when it literally should be plug and play. Uninstalling and returning again tomorrow. I gave this newer company a chance and will never try another one of their products again. Have read pretty decent things regarding the Wyze cameras. Purchased one and was excited to try it out. I’m a tech savvy person. This app is hot garbage. I could not get the base station to setup. Tried quite a few troubleshooting steps - which btw are very limited through Wyze. No fix. Reset everything and tried again. No fix. Deleted app and tried again. No fix. Tried setting up from a different device. No fix. Pretty obvious why this app is related terribly. Will be returning the outdoor cam and base station tomorrow and will just spend the extra money on a Eufy camera..JFPepeVersion: 2.24.34

Not so greatThe cameras seem to work well but the app is poorly designed and not even remotely intuitive. I find the timeline screen when you jump to the SD card extremely frustrating and virtually useless. I also resent that they withhold functionality in an attempt to twist your arm into paying a fee (per camera). The other camera we tried comes with full functionality without trying to force you into a cloud subscription and without per camera fees. The Wyze camera is small and affordable, but the app and business model leave a lot to be desired. Please… just give your customers what they want and stop trying to manipulate them into doing what you want. It is also annoying that the camera only works with a Wyze SD card which is much more expensive than average and adds a hidden cost. This feels shady to me. The other brand of camera we tried works with any brand of SD card. In fairness though, every wireless camera we’ve tried so far has had significant issues of one sort or another. I begin to suspect one needs a wired system if you want a reliable, fully functional security camera. UPDATED: The app is even worse than I initially thought. The playback from the SD freezes exactly when the event I want to record occurred… every single time!! It’s nearly impossible to grab a recording of an actual event. It only seems to freeze when it reaches an event. Plays back fine when there isn’t one. Extremely frustrating! I notice now most of the recent reviews are very negative. What’s up with this company? It’s also annoying that every review gets the same lame standard reply from the developer. Really regretting this purchase..CRav676Version: 2.50.0.17

Not being a Karen, this is just patheticSo I write in about an issue with the app, not a major issue, but a deal breaker for me. When viewing on the iPhone or maybe any phone for the matter, the audio comes in through the ear speaker instead of the bottom speaker used for FaceTime or audio/video. I was pretty clear the first time. I was told by SHEILA that I should make sure that everything was up to date etc. Well I’m not an idiot fortunately and I let her know that it was the UI and explained in more detail a second time. She then responds by telling me the camera is defective... what planet are you from? I guess she doesn’t know what UI means, let me spell everything out for her. I did that and then told her that if she didn’t understand that’s fine, I don’t expect anyone to know everything, just like I don’t know everything myself, but when something can be fixed pretty easily and you don’t know how to help, do you mind passing it off to someone else... to which I get a unmonitored email address. What gives Wyze. Your product is pretty solid for the price point. I’m not asking for much and it works perfectly with my iPad considering there’s only one speaker option. But when touching this up all you have to do is change the audio output location! It’s not hard, my friend who works in IT told me that it’s pretty simple and he doesn’t even program apps... so 1 star from me. Very pathetic on your end, cookie cutter customer service is a joke which makes your product a joke and your company a joke. I have no issue spending $500 for arlo products..Why is dad writing this reviewVersion: 2.11.41

Guess I’m buying a Ring systemEvery time there’s motion the camera freezes? What’s the point of a camera if it’s always frozen? UPDATE: Tried using an SD card so that I don’t have to sign up for a subscription that wasn’t previously required. The SD card can record continuously or just events. But even with the settings set to record to SD card and capture type set to Events the Events page still has still images instead of any kind of video. Trying to view the video from the Events makes you have to sign up for their subscription. And trying to go into settings to change the Event type recording from image to video brings up the subscription page. How can you force people to subscribe just so they can view videos that are supposed to be stored on the local device? What are my SD cards good for? My friend has Arlo, I think I’ll switch to that. Bought a camera years ago and loved that there was a free 12 second clip. That’s the reason I bought Wyze over other brands. No subscription necessary. Loved it so much I bought a second camera months ago. Now they are forcing you to update to a subscription in order to view even the short 12 second clips. Violation of consumer agreements in my opinion. If I have to buy a subscription I’d rather go with a bigger more well known brand that tells you up front that you’ll need a subscription..RugermikeVersion: 2.46.0.6

Customer service is terribleThe tech is good for the price, you do need to buy a subscription to make the camera more than a novelty. Their customer service is absolutely horrendous. They have an automated “AI” system that’s cumbersome and frustrating. If you work your way through to an actual person you get canned responses basically saying that they can’t help you. They have two ways to purchase subscriptions, through a convenient in-ap purchase or through the web. Here’s the hitch, they will not help you in any way with an app based subscription, they tell you it’s through Apple and there is nothing they can do. I have several cameras, with a couple subscriptions through the app and a couple through the web. It got really expensive at $60 per camera, so I took advantage of a $99 unlimited offer through the web. However, this subscription never activated after purchase, so my two new cameras didn’t have service. I naturally thought that I should subscribe these cameras to activate the service. NOPE. I subscribed in app, $60 each camera, on top of the $99 web purchase that they never activated. Wyze just told me there is nothing they can do about refunding any money (other than a $20 gift card that can’t be used for subscriptions) even though they had a “glitch” where my service wasn’t activated. So here I am, out $120 because of their glitch. One would think they would refund the $99 web purchased unlimited plan to make things right, nope. They passed me along to 4 different customer service people that gave me the same canned response. I was a huge fan, I’ll definitely be moving away from them with any future purchases..Legal buddyVersion: 2.40.0.15

Fancy update? It’s crap!I mean seriously. How do release an update without making sure it actually works? All cameras fail to load when you first open the app so you have to close it out then reopen to get them to load. Then when you are finally able to access them it opens them in landscape mode (finally) but of course only temporarily. I mean how hard is it in 2023 to make the app stay in landscape mode. As soon as you hit the back button out of the camera you were finally able to view in landscape mode, it goes back to just that camera page in portrait mode and not back to the camera group. Isn’t that what the little funky square in the upper right corner is for? When you hit the back button, shouldn’t it bring you back to the previous screen you were on being the multi camera view? Then when you hit the back button on the portrait view of the individual camera that you shouldn’t have even been on in the first place, it brings you back to the multi camera view, in you guessed it, portrait mode. Then to add insult to injury, you have to physically rotate the device to go back to landscape view. Then of course every time you view a camera you have to go through the same painful process. Might be time to hire some new coders folks or more likely, it might be time to choose another camera brand..Mr.FrickettVersion: 2.38.3.3

Horrible investment, Go with Ring Security Instead!We purchased two Wyze Cams after hearing great recommendations for these security cameras. We had been wanting to add a sense of security after having our first child, we did plenty of research and got great feedback, so we invested into Wyze. Everything was great for awhile but then our cameras began to have trouble connecting to our server. After many headaches trying to get our cameras to connect and run again we had our internet provider send out a technician to see if our WiFi was the issue, the technician couldn’t find any issues with our router, we even got all new equipment in hopes to resolve the issue. However, the cameras still would not connect, so after weeks of dealing with this horrible headache we packed up our Wyze cameras, and invested into a ring security camera bundle and it has been the best decision we made. We’ve never had issues with our Ring cameras the way Wyze cameras caused issues, even with updates and all. Seriously, save yourself the sanity and headache of these low quality cameras and invest your time and money into better quality security system such as Ring. Everyone has different experiences and I’m glad others seem to be having better luck but unfortunately that wasn’t the case for us. Wyze has been a huge disappointment and waste of money in our experience..Coral L. WhislerVersion: 2.25.21

Horrible App Issues!!UPDATE: I unplugged my cameras and uninstalled the app from my phone and had no ‘crashing’ issues on my phone at all. After a few months, I was hoping that there was some kind of an update that had eliminated this terrible situation. Unfortunately, that is not the case. I set everything up and it works/looks perfectly, but with each notification it reboots my phone! HORRIBLE! I gave 3 stars overall (rather than 1), because I think that, that this is a truly excellent product for the cost. I currently have 2 cameras that work great. I read reviews prior to buying and decided to invest in SD cards, which was a great bit of advise. The problem that I have is the APP. Previously it was completely shutting off the WiFi on my phone every time I received a notification. I would literally be in the middle of a phone call - receive a notification - and it drops my call! Repeatedly over and over and over for months. Now, with this newest update, almost every notification reboots my phone - basically like my phone is just crashing. Some times it will just completely shut it down and not reboot. I will not complain about personal preferences and things that I think that this product should/shouldn’t have - for the money, I think it’s great. BUT these app glitches are completely unacceptable!! I am missing phone calls because it has shut my phone off!!.TerriBeachBerryVersion: 2.14.22

It only gets worseWith each update, there is a new problem that arises. After this update, the app has been a mess. When I open the events tab to check out the alerts, it says that I’ve viewed some that I haven’t and vice versa. And when I do check an alert, it does not mark it as viewed like it normally would. It’s always glitching from viewed to not viewed. Also, when I click on an alert from a few hours ago and try to check the playback, it will not run the playback from a few hours ago. Instead it will run the playback only 5 minutes back from the current time. Then I have to scroll through to get back to three hours ago and find the time the alert was sent out. This was never the case, playback would actually play back the time (to the seconds) of the alert. I also have nasty feedback when I watch the cameras live and there is no sound besides the static feedback. The events also record the feedback so it’s hard to hear what’s really being detected as “sound” when the static is constantly in the way. I have the most up to date firmware and app, both don’t get better, they get worse after each update. When they need us to pay for a service, even a $1, they won’t hesitate to email and notify us. I’ve had a ticket number with the issue open for a month now and no response..KatFox818Version: 2.14.22

Not connectingBasic Camera won’t connect to Wifi even after I followed multiple instructions and trouble shooting..1133364747;&49(Version: 2.17.21

BAD, don’t waste your time or moneySupport non existent and is only there to close tickets behind your back and gaslight you by saying they solved your problem or can’t find your ticket. Cam plus subscription is pointless, app and products barely work when you need them to. Every month something is broken for multiple months. Security incidents are constant and Wyze only alerts users when news papers call them out..Matykus55Version: 2.49.2.2

Wyze CamsIf your wanting a toy or something for amusement then there ok. These are NOT security cameras as they only work properly about 15% of the time. I have 8 of them and it is rare that they all work..Preschool grammaVersion: 2.49.2.2

DisappointedI was raving to everyone how great these devices are working till about 3 weeks ago. Now having difficulty connecting to cameras. Trouble shooting and it’s not a wifi issue. Have to keep turning them off then on again to get connection, which only works from time to time..Wyze super userVersion: 2.49.2.2

Good til the last update. Now terribleI’ve had excellent experiences with my all my cameras until after the last software update. Now all my cameras will not remain connected. I still get notifications for movement but I cannot view any live footage or playback..TrueNorthChadVersion: 2.49.2.2

Not so goodWould not buy again. Almost useless. Wish I could get my money back. All most all functions are extra cost. Basically an over priced doorbell..Gordon Hiorth 905 856 3617Version: 2.49.2.2

TerribleJust remember you get what you pay for..Sackville EssoVersion: 2.49.2.2

After updated the app. I cannot connect the Cam V3After 2 years . I cannot connect the camera..NjkoiugfVersion: 2.49.2.2

Wyze CamerasI've had these camera for 2 years and they all stopped working properly. First the SD cards stoped recording and now they go offline for now reason and I have to constantly restart them for them to work for a few minutes..Duke NationVersion: 2.49.2.2

Constant connectivity problemsMy wyze Cam Pan V2 forever has a connectivity issue. I have to reset it at least once a week. It’s very frustrating. I’m ready to get rid of it all together. Very disappointed.Ms Bear DVersion: 2.49.2.2

Worst system cam everDo not but this product it’s a ripe off! The cost is super expensive! It work for free and after they want you to charge you extra money it’s ridiculed! Product and seller never advise you about this extras stuff.LiorToVersion: 2.49.2.2

Watch your cellular data!!This app uses your cellular data even when all setting for cellular data for the app are turned off and you’re on wifi. You have to completely turn off cellular data for your phone if you don’t want it to use data! Even after talking to their customer support they won’t acknowledge there’s a problem with the coding for their app..QwertyQwerty0987654321Version: 2.17.21

Used to work well, now unusableThis app used to be pretty good. Now, it just stays idle on the green Wyze screen. Big waste of money, and their support is completely useless..Nickstoy1234Version: 2.16.46

Wyze Sells a product, then disable itAfter you sold me a product , you disabled cloud event recording.RatbastagesVersion: 2.29.2

Poor customer considerationBought this camera back when the recording captured 12 secs for free with no subscription — that was the selling point for us. Wyze recently changed that and forced customers to buy a subscription in order to get video recordings. They should have grandfathered existing customers instead of cutting off the functionally for which those customers initially bought this product. If you have to buy a subscription go with another company that produces a better camera; wyze camera is “meh” at best.Newandused223Version: 2.28.2

Same S**t, different customerReferred many to this product, even have a spare one in my kitchen cupboard. Today I find myself apologizing to them for such an awful product . Since the last few updates, barely functional. Is this China actually controlling the west? Even the “zen desk” doesn’t work, no valid reply’s from app developer. Boycott WYZE products. See below for generic message..N.i.c.k. n.a.m.eVersion: 2.19.22

No recordings after latest updateHave the premium subscription, latest app and firmware update messed something up. No recordings for any type of the events. Please fix..Aiden PotaVersion: 2.18.21

Was greatI love my wyze cam, but recently I can’t watch any playbacks from the cloud (Error 06) and it’s really taking away from my experience. If this issue isn’t resolved soon I’ll have to switch to another camera..JacobmcvVersion: 2.17.42

BruhBeen tryna log on to my account for while and it says device not supported on a new phone like tf u support iPhone 30?.Pjscr7Version: 2.17.21

App is glitchy and rarely works properly.Well after months of having this camera it does work. It does connect to the app (when it wants to) BUT if you go ahead and pay for the “plus” add on which offers person detection and motion detection and will send a notification when detected, it does not EVER WORK. It will work for one day and than I have to play around with the app and camera to attempt to get it working. Than I usually have to get tech support involved. If you are looking for an app/camera system that will actually notify you when someone or something is their, do not purchase this product..EekorahcVersion: 2.17.21

Horrible-do not support this sham companyWhen I first bought these cameras, they were touted as a low cost alternative with free app support. Well over the years they’ve whittled it down to nothing, and with the last update, I can see absolutely nothing without paying. What a bunch of dishonest liars. When I call support, I just get the message saying no one is available to take your call, try again later. I will never, ever buy another product from this company and I hope no one else does either..Unhappy customer in BCVersion: 3.7.6.2

V3 is absolute garbage!This latest version is unfinished, buggy, slow, consumes bandwidth like it doesn’t matter and has a horrible user interface. Wyze have managed to combine the worst aspects of V2 with a whole new layer of ugly and useless. They didn’t fix issues that have been around for years but have managed to remove features and functionality while adding nothing new of any value. What they did manage to add, (I.e, dark mode) isn’t finished and only works on some screens. EPIC FAIL!.Deach1Version: 3.0.0.16

Terrible downgradeAnother instance of software upgrade being a complete failure and downgrade. Old version was ok, needed tweaks but survivable. New version has enormous panels of each camera and is perpetually trying to show them all, live. So it’s perpetually “polling” to try and pull down live stream. We have 10 cameras. Even at three cameras it doesn’t work. If you tap one of the cams to solely see that cam, guess what, it still tries to refresh all the cams. So it’s now perpetually losing connection, fails to show any single live stream without interruption, then crashes. Don’t buy Wyze cams because the software is truly useless. We now have ten plastic paperweights. Any buyers? Thought not..MaxTheWheatenVersion: 3.0.0.16

Version 3.0 is terribleThis version is very slow to connect to my devices and I can’t display four cameras anymore on the home page. How do I go back one version as it was fast and reliable….SoubdManVersion: 3.0.0.16

Do not buyI have 5 of these cameras and for the past 6 Months they will not show when you are at home using wifi. They will not work when you are out of your house on cell phone data defeating the purpose of having cameras. I now have 5 junk cameras.Raf_1985Version: 2.50.7.10

HorribleKeeps losing connection..PegC818Version: 2.50.7.10

Total trashDo NOT buy these products. The only people still using this broken joke of an app, from a truly disgusting, duplicitous, and greed driven enterprise are the ones unfortunate enough to have been duped into making the financial investment into the substandard and wholly useless hardware. This whole system, company, hardware, software is absolute trash., a hole in the internet they expect you to throw money into. Don't!.SomeknowbodyVersion: 2.50.7.10

Wyze is far from wiseCams and app have been on a steady slope from crappy to totally 100% garbage for about a year. Run away as fast as you can and spend your money elsewhere…take note that 99% of reviews are all negative or just plain bad. This company obviously became 2 big/2 stupid/2 fast. Greed screws up all good things. Hopefully my new non-Wyze cameras arrive today..Randomguy236Version: 2.50.7.10

UselessHundreds of people on the forums are not getting recording to SD card but nothing is done. The camera is now forgotten for other more expensive items. I have cam plus and do not get notification anymore. It’s no good asking for support as dozens have done this but there is no help. READ THE CUSTOMERS ON THE WEB. DO NOY BUY this is now full of adds trying to make you make extra purchases they put adds over the controls forcing you to click.Roystonjames 23Version: 2.50.7.10

Notifications not workingApp doesn’t send notifications. Tried troubleshooting with customer support and they said is to factory reset the devices and the app and make sure notifications are turned on in the app and on your phone. Tried everything, no notifications. Any other app on my phone has no problem sending me notifications. This is a software issue with your app that you need to fix. Angry birds can send notifications, why can’t you?.PaderpVersion: 2.50.7.10

All cameras are not stableAll Cameras from two different house holds are not stable, keep saying switch to 360P. Sometimes, they need to be turn on and restart for few times. Or they totally stop working for switching to 360p.88Van88Version: 2.50.7.10

Wyze camCamera always have to be reset all the time to access the vid..JohnxxcVersion: 2.50.6.1

So hard to connect.I used Wyze before and it was great. Now connection problems and no free storage. They want you to upgrade always. I will use different system..Doggy monitoringVersion: 2.50.6.1

Ridiculously bad, Do Not Buy.I have owned the Wyze V3 for over 2 years now, always using the latest firmware, After two major incidents 1. package was stolen but cannot find the footage on my Wyze cam even with detection turned on, 2. My car got rear ended in my own driveway while I was out and this camera failed to capture any evidence of the incident, The most frustrating part is that just simple things like recording a video footage you have to subscribe to a monthly subscription or else your Wyze camera will only take pictures which are useless. DO Not Buy.Lin h zVersion: 2.50.6.1

Never loads properlySure, I get notifications as soon as someone comes up to my driveway or front door, but I can’t watch a live stream, can’t talk to the person at the door, and my driveway doesn’t keep a log. So many basic functions that could need better. I’ve tried resetting, reinstalling, contacting support…. Nothing helps.TbhanesVersion: 2.50.6.1

Terrible SupportHave not been able to view live feeds for the camera when not connected to the same wifi network that the cameras are on. Issue has been this way for many users for over a month and they can't seem to get it fixed. Best to look at other alternatives if good support is important to you. This lack of support is likely due to Wyze diversifying faster than they should have. It's too bad. This was a much better company for consumers when they just did cameras..Boosty90Version: 2.50.1.1

Update ruined appThe app stopped working after the last update. I can’t even turn my camera on anymore. Please fix this ASAP. The camera is essentially junk now..Disappointed 3Version: 2.50.1.1

Has beenI bought 4 WYZE cameras a couple years ago. They were a good investment at the time. Then they started to compete with other companies. Now I find with all the updates and fees it’s become a bit of a joke. Cameras never stay where you want them to, sometimes video is saved to the SD card, they think my dog is a human, detects my car ever 15min +/-… The old school CCTV cameras that recorded to tape were, by far, better. Oh! They don’t sell to Canadians. I got mine off of eBay (new). Get yourself a Chinese WiFi camera that records to an SD card and doesn’t come with extra charges..BWCHISVersion: 2.49.2.2

HorribleIt never connects when I’m away. Only when I’m on the same wifi.EWJIMVersion: 2.50.1.1

Horrible ConnectivityCan almost never watch the live streams of my cameras - even with my paid subscription. Constantly fails to load livestream. Waste of money..DK010019Version: 2.50.1.1

Deteriorated significantly I have 8 devicesOver time these devices declined and live view is gone! They worked consistently the sudden the app also failed. Nothing changed in home wifi, location, speed etc, other devices and brands of cameras besides the Wyze work perfectly. Regret purchasing low cost Wyze cameras, have to replace with Nest and Ring doorbell much more responsive so far, thank goodness..Andrew bates the sneakVersion: 2.50.1.1

Live video not workingWhy is live video not working , I have to keep power cycling the camera to get it to work.Fairwind01Version: 2.50.1.1

Notifications brokenMost notifications don’t come. People ring and I don’t get a notification. Most events not in the event log although we go in and out of the house. Tried all the troubleshooting steps and nothing works. Why am I paying monthly for this?.WachumeancuhVersion: 2.50.1.1

Unreliable at bestWhen the cameras work, it’s fine.. but all four cameras go ‘off-line’ at least monthly (usually coordinates with a random update) and then takes several attempts to reset with fully powering down the modem And the router. Very frustrating..Carymoore67Version: 2.50.0.17

Playback not goodAlthough the picture quality is very clear when you playback video it shows in 15 seconds intervals instead of real time video. Not worth it..514GUYVersion: 2.49.2.2

Wouldn’t buy againI have the Wyze floodlight and thermostat and would not buy either of them since using. The camera on the flood light is not as good as it should be skipping on the video playbacks and sometimes pixelated. The thermostat has never been able to set schedules Well I set them in the app but the furnace never follows the schedule. Tried repeatedly to chat with support to be disconnected when my phone powered down or when I was asked to get the version - as soon as I opened the Wyze app chat disconnected. So I phoned support - no toll free number for customers to call so ended up paying $12 in long distance to get no answer from support except to reset the thermostat and if that didn’t work (it didn’t ) to get my plumber in to re hook up the thermostat to the furnace! Product isn’t great and support is worse..j.a.v.a.Version: 2.49.2.2

Paid features do not workI upgraded to Cam Plus and the app does not recognize that it’s been paid for. I am not able to record video or use any plus features even though I’ve been paying for it. I’ve been talking with support and they don’t know how to resolve this issue..Noob90210Version: 2.49.2.2

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