Hungry Caterpillar Play School Customer Service

Hungry Caterpillar Play School Positive Reviews

Looks pretty good so far but FIX TYPOS, please!We just started our free trial, as our three year old loves Eric Carle (and quite frankly, the limited content was way too limited to get a real sense of the app). We are enjoying the bright colors, familiar characters, and variety of games/subjects. Since the book section wasn’t available in our limited content exploration, we went to read one—the one about the frog. The pictures are cute, the information is age appropriate and the animations, though limited, are fun (the sound effects are especially appreciated by my preschooler). BUT! Imagine my surprise to find a typo! Yes it’s a common mistake —“its” incorrectly is spelled “it’s”—but COME ON!!! This is a LEARNING APP and there are grammar errors?!! Not cool. Not appreciated. And definitely NOT what I expect from anything Eric Carle-related (he’s a Big Deal in our household). For the money that we are expected to pay with the auto-renewal, I expect better editing and proofreading. Please look over AND CORRECT the text of the books and other sections of the app as part of the next update!.ShiGoldVersion: 1.1.0

AdsThis is a really great app for kids, done really well. My daughter and I both enjoy all the fun things to do with in the app. I like how the content is updated frequently. My only complaint is the ads inside the App even after purchasing subscription for one year. I often pay to have ads removed so my daughter doesn’t encounter them while playing apps. Ads are such a nuisance and distracting, especially in the middle of gameplay. It would be my suggestion that you remove ads inside the game for subscription users..Seagreenx777Version: 3.2.0

Great app! Please don’t let Mickey ruin it again!Update 1/3/19: I appreciate the apology. Have revised from 1 to 5 stars. It’s a great app provided Mickey Mouse stays far away. Original 12/25 review: This has been the only app I’ve ever let my 2.5 year old use. I’ve paid more for this app than any other. After using the free trial, we subsequently paid for the subscription and it has helped my kid learn letters and numbers. I’ve appreciated the relative simplicity and the lack of flashiness when compared with similar educational apps. Until this morning. This morning, Mickey Mouse Disney ads started popping up every minute. It’s ruining the experience and is infuriating. We’ll be cancelling if this isn’t eliminated. Please fix this and apologize for what was essentially a bait-and-switch move. Even if the frequency of the ads was an unintentional bug, its still unacceptable to try to sneakily show advertisements to my child..DaanyulVersion: 3.4.1

What a wonderful world of Eric Carle!Such a wonderful designed app and has so very much in it! Very colorful, silly, everything is interactive! We love watching the caterpillar move across the screen when he beats a level. Your child can read interactive stories, be read too with some of the amazing Eric Carle books, play puzzles, grow a garden, learn shapes, I can go on and on! This is one of my sons all time favorite. Very reasonably priced too I’m happy to support and they are constantly updating and adding videos, new content, or new stories. Love it!.BEST Photo AppVersion: 13.2.1

So very thankful for this app. Its everything!!!Where do I start? This educational app Als well made+ so creative. For someone who appreciates great ASMR'!!! The train is my sons favorite he loves the alphabet especially matching them so he has learned to identify the upper and lowercase letter and he is 3 he loves the spelling of his name which is so cool it’s a whole page for the, to learn to spell their name!! Just makes me wanna cancel all other subscription and just keep this one I love it and so does he it should win the best app of the year seriously! Thank you.Pac-Man0317Version: 12.2.0

Bugs and stops, a couple UI suggestionsIn the blocks-to-holes game, my daughter will trigger an offscreen event like Siri or the camera and then when I bring this app back up, she can’t move the block; it’s locked it the coordinates where she’d placed it when the event was triggered. Also, she often wants to just start over when painting the letters rather than painting the whole thing white. I’ve worked around this by going back, then forward, but a quick-erase and confirm option (so kids don’t accidentally erase their painting) would be good so I can just cook while she and her sister race to destroy my iPad. Thanks, and overall, great work!.The MattnessVersion: 1.0.3

The best toddler app!We’ve been using this app since our child was 1 year old. He’s now 2 1/2 years old. He knows the entire alphabet, can count to 10, knows all his colors, shapes, sings along to all the adorable little songs and speaks in full sentences. This app is worth every penny. I love that it updates and provides new games/songs/books and it really sticks to the Eric Carle themed art. I have nothing negative to say about this app. It’s been amazing. Thank you to the creators of this app. Keep up the amazing work..Ty1698Version: 5.2.1

New music is stressfulI love this app. My children have used it for years and it’s the only screen time I encourage them to do. But with this update the music has changed and it’s terrible. The old music was beautiful — peaceful and melodic and I didn’t mind hearing it play when my kids used the app. (A rare thing for kids’ toys not to have obnoxious sounds/music). The new music is in-a-hurry piano music and is very stressful to listen to. I hope you all change the music back!.SPV10138Version: 7.2.0

Music videos are not workingWhy are all the follow along music videos not working on this app? They look grayed out and when I try to click on any of the videos it won’t play at all. Funny it was working just fine before it just renewed, now that a whole year of payment for this app has just been payed it now won’t work. Everything else works even though it does crash once in a blue moon..Evilmonkey5000Version: 5.0.1

Wonderful and thoughtful. Small glitchesThis app is brilliant and has such an impressive amount of content. We love Eric Carle and this is a great and thoughtful extension of his books. Two notes on the last update, the tracing feature is no longer working on the numbers and the interactive pattern where you trace your finger and flashing circles are left behind, is distracting when left on top of other activities..Minneolac76Version: 8.2.0

Ads in the paid version!?My son has been using this App for more than 3 months and weave loved the experience. We’re not happy with a recent change (only experienced today) where ads (Disney) are appearing after every screen change; selecting a new activity. This is WAY too frequent and invasive for a paid app. It takes up the entire screen... not happy.Brandyn22Version: 3.4.1

Review Take 2Originally, when I downloaded this app, I wasn’t able to get sound. I was very disappointed as was my daughter. I emailed Support late that evening and had a response by the following morning. A very professional and detailed explanation of how to fix the problem (which was totally due to user error:)) was provided, and I was good to go! My daughter LOVES this app...and so does her nine year old sister! Lol! #pleased.CeeOhCee78Version: 1.1.0

Wonderful!My almost three year old is learning so much from this app. I found it after she became obsessed with the hungry caterpillar book. Thank you so much for creating such a great learning tool. I have found NO glitches and NO ads. It is very easy to pick which subscription you want (monthly or yearly). Thank you again!!.Becky92385Version: 4.1.0

BuggyGreat content, but extremely buggy. Games stop responding to touch after a few minutes of play and requires a full restart to correct. Only for it to happen again after another few minutes. I would expect this in a free app, but not one you are charging parents a premium price for. I paid $55 for an annual subscription, but my child now avoids the app because she’s so frustrated by it..Sed1029Version: 11.0.1

Correction of previous reviewI had reported that there wasn’t sound, but I got a response and was able to correct the issue. No issue with ads here and my 2.5 y/o son is still obsessed (currently mastering puzzles and card matching) and I’m confident he is learning rather than mindlessly watching the screen. Thank you for your quick response..KAP0268Version: 5.2.1

OutragedFor what I pay for this app, why is my daughter being forced to seeing an ad for Disney every time she goes from screen to screen! Unbelievable! This is not a free app! The app itself is fine, so giving it 3 stars, but “try it for free” Disney ad spoiling everything. Luckily my daughter is not impressed and closes it every time, but it’s everytime she goes from one activity to the next. If this continues, I am canceling my subscription and demanding a refund..Hd2bb9Version: 3.4.1

What is the Limited Offer if $1.99?Hi, I was looking through my subscriptions in my account and saw you had a limited offer of 1.99. I tried looking through the app and couldn’t find anything about it. Would you mind letting me know what it’s about because I clicked on it and I’m not sure what I am have to pay for. Thanks..MachitectVersion: 3.3.0

Paying for full version but still so many addsI’m paying for the full version every month but recently now there a pop up add for this same companies Disney coloring app and it is so annoying. If this pop up is not removed from the app, I will stop my subscription.YMtoddlereducatorVersion: 3.4.1

FantasticMy daughter is 2 with some speech delays. She is learning so much. I’ve honestly never seen an app that is so powerful and I’ve been downloading educational apps since my son was 2, he is 11 now. There are so many different things to do, she never gets bored. I paid the yearly rate. Very much worth it..OOOhhh AnnaBellaVersion: 1.2.0

Seems cute… no family sharing?Seems very logical as an app that needs family sharing since using it on multiple family phones for the kids….BrettalumniVersion: 10.6.0

Quality time with my kiddoThis is quite literally the best app I’ve found for my kiddo. The games and activities are beautifully done and thoughtfully created. It’s educational and relaxing and enjoyable for grownups as well. Bravo to the makers of this app..Matt VioletVersion: 13.3.0

Love it! But it’s buggy.I am a pre-kinder teacher and use this app for the kids during choice time. It’s engaging and educational. They love the stories and drawing features especially. The games on the other hand bug out so that they aren’t able to progress which can be frustrating because they are limited on the time that they get to play..DjohnsonCWVersion: 2.0.0

Unable to purchase full contentI am trying to make a full purchase of the app, but it kept getting stuck at processing. I really would love to get this purchase as my son has enjoyed the limited content. Please help..JackobearVersion: 1.1.0

Great!Fabulous app for my three year old, she loves being able to work the puzzles, trace the letters and read the books and engage in all the great activities offered. I feel good letting her play this app a little bit every day. Worth every penny!.CezznaVersion: 3.5.0

GREAT AppThis app is engaging, educational and age appropriate. This is one of only two apps we approve for my kid. Everything about the app is great, I just wish it had a Spanish option as well!.Fit LatinaVersion: 11.0.1

Great gameThis app is amazing just amazing. Nothing I wanna report nothing. Just wanted to tell you it’s amazing. My child loves it. It’s really great that’s that’s it. I just wanted to tell you. It’s great. It’s amazing. It’s really amazing..JB-RoVersion: 12.3.0

Constant Disney Pop Ups!!The constant Disney pop ups are ruining this great app. I find it ridiculous ppl should that you charge a subscription fee and every time our child tries to go to a new section she’s inundated by the same Disney ad..JenAhnVersion: 5.2.0

Sound trouble figured out!I haven’t really been able to use it yet since I was having trouble with the sound. Customer support was super helpful and helped me figure it out so I will give it a try now!.DebbieI7Version: 3.6.0

Please fix letters & numbersAs a retired educator I really like the app for my grandson. However, kids do not learn to write the number 1 with a “ roof” nor the 4 as on a keyboard. Same goes with the t... do you consult with educators? Would be helpful if fixed!.Sandbox4Version: 3.5.0

I love this appPeaceful, beautiful. We bought a new iPad specifically for this app. Our old one didn’t support it well. My son has autism and this is one of our favorites. Thank you!!.Anniebell88Version: 3.0.0

Thank you SO much!It was my mute button on my phone! Thanks for the help! My special needs granddaughter loves this app- and the sounds are terrific- so it was so sD to not have it make any! Bless you much! Mk Abbott Snoqualmie, WA.TheabbottsVersion: 4.2.0

Lots of bugs while in the shapes sectionIf you can fix the bugs that will not move the shape or will move the shape but also zoom in the shape. It’ll also be nice to have an option to resume where it was left..Raksha RathnamVersion: 1.2.0

Great app but no sound?Downloaded and my daughter really likes it so far, but it’s bugging me that there’s no sound for some reason. I’ll be cancelling if that’s the case, not worth $6 a month if I’m not even getting the full effect of the app.RedSoxchick13Version: 3.5.0

Sydney opera house Duck rounding crowdsNo way.XjxiziVersion: 9.0.0

This is the best game everI love this game because it’s so cool and I love it. I love it so much..JuliohooliganVersion: 13.1.0

Learn through playMy son is a big fan of the very hungry caterpillar who is 2.5years old. The songs are nice, soft and educational. It includes the activities following the curriculum like the alphabet, phonics, shapes, colour and pattern. Good for preschooler..Caline&baoziVersion: 6.3.0

It makes me sadI use to read the book all the time when i was younger the fact that the original creator of this book died recently makes me wanna cry. God bless him..Positive boiVersion: 8.9.0

I love this gameIt has creative play and lots of stuff in play 🏫 and the game is soooooooo fun.LarryfrankiVersion: 9.0.0

LITTYTHIS IS SO AMAZING.Vincent GencarelliVersion: 1.0.3

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Hungry Caterpillar Play School Negative Reviews

Free Trial w/Pending SubscriptionMy children really love the Eric Carle books so I was excited to see a free trial for this app and immediately downloaded it. However, to participate in the “free trail”, you have to select a subscription. I found that very deceiving. There are other apps (i.e. Dr. Suess Treasury) that allow a free trial then block the content until you subscribe. I really prefer that method over this since you don’t feel trapped or tricked. You are allowed to view the content and see if your children will enjoy it without hoping 🤞 that you are able to cancel your membership if you aren’t impressed with the app. I have subscribed to several apps after the free trial...this is one I will not..ThereviewthatIwroteVersion: 4.0.0

I was so disappointed.Completely unusable during the trial period and even after. Always the same in progress messages. My children couldn’t even use the portion that was free because suddenly that was being downloaded too. It wasn’t my internet connection. I tried it at home and my place of work over four days because my kids love the books so much. All I was able to do when trying to get help was hit report bug. WFT? Of course I can’t get my money back now. I paid money for my kids to be disappointed for almost a week. 😡😖😤 hopefully this won’t happen to you if you choose to download.Elissa of WIVersion: 8.4.0

Buyer bewareI got charged $40 for a one year subscription that doesn’t work. Full of bugs! I tried to turn off automatic renewal because I don’t want more than one year service which is already paid for in full up front and I can’t turn it off or the app stops working. I have a brand new (1 month old) iPad with hardly any memory taken yet and I keep getting a message that their isn’t enough space on iPad to download content but when I check usage is settings there is plenty. This app is total crap. Should not have these issues for price charged!.DC WallyVersion: 2.1.0

Waste of timeWe have no money. The app is so ridden with ads trying to get you to purchase their full version that our 2.5 year old gets stuck in advertisement videos. The app opens up and asks you to pay or do a 7 day free trial that automatically bills you after the 7 days. If you manage to see the tiny text giving you the option to play the limited version, the play page is partially filled by a button telling you to start your free trial. This app is not meant for toddlers of families who don’t have the monetary means of getting a $40 subscription..DeshonananaVersion: 1.1.0

Terrible experienceWe tried the 7 day trial and it worked quite well so we decided to pay the annual subscription. Big mistake. For whatever reason, the app started showing ads every time our kid moved in between modules. Why in the world would you show ads in an app I paid $40 for!? Also, it says we can’t play something because of a lack of storage — I have 10GB storage open. This is a terrible experience and I wish we had never fallen for it. Anyone out there, don’t download and definitely don’t buy the annual subscription..Unhappycustomer93656@Version: 3.4.1

Pop-up ads in paid version now. Terrible change.We have loved this app for almost a year. We pay a lot for it, and have been very happy. But this recent change to stick a pop-up ad every time you change activities is awful. We pay to get the content, not forced marketing to our toddler. Please remove this or you will lose us as a customer..ASHPHDVersion: 3.4.1

Hidden fees! Dishonesty PrevailsMy grandson and I excitedly downloaded this app only to find that the user had to purchase a yearly subscription. I thought that I might have missed that information and went back to the description. This information was nowhere to be found! I felt tricked and misled. My four year grandson was disappointed as I decided that I wouldn’t pay the hidden and excessive fees. We’ll look elsewhere..None12445Version: 10.3.0

This App is a ScamAfter you pay 4.99 to unlock all feature, than after you do that it charges you another monthly fee to use it. First App should never say unlock all feature if those feature are not included just to ask for another fee. Beware it is just another scam I can not believe Eric would go this low to screw his viewers and customers so disappointed especially that You can not get refund for it!.DomiciskyerVersion: 8.7.0

They automatically charge you for a yearI got the free 7 day preview. It never even asked me if I wanted to renew or even if I wanted to subscribe for a month or year. It just automatically charged me for a year subscription. There isn’t even a place to cancel the subscription. The app isn’t bad but I think my kiddos are just too young for it right now. But they decided to just charge me, I’m giving it a one star. I don’t even want it!.Youth Pastor 101Version: 1.1.0

Premium App with Ads for Toddlers?My daughter seems to like playing with the app, but I constantly have to clear out a screen of advertisements for other paid apps from Story Toys that she keeps clicking. It seems ridiculous that I pay 60 dollars for a year to still have ads that my toddler tries to access..Nate1281Version: 8.4.0

It’s an ad, and I paid for it.Going to figure out how to get my money back. I paid for a year and my kids can never play it. It says I have to chose from a free trial, or a monthly plan, or a year......after purchasing it I selected “monthly” just to see what it would say, and sure enough it says I’m paid through next spring but my kids cannot access anything other than an add. I’m beyond mad..Tiredz1Version: 3.3.0

Cute but...Cute app and my 2 year old son enjoys it but I signed up for a monthly, at which my first month was deducted and this month they charge me for the full year?! I’ve written to them and have yet to hear back. I don’t like people taking more than what was agreed upon and I imagine not many people do. Please fix this so I can fix your rating..ScottysMamaVersion: 3.1.1

Don’t DownloadThis was by far the worst educational app I’ve downloaded. Not only is there lots of bugs, it also automatically chargers the buyer. I thought I would get a month free to try it out, but it charged me $50 immediately. I then deleted the app, and was still charged. The process of trying to cancel this app was awful. Glad to know I wasted $50 on an app that is worth nothing! Be careful!!.Nicole13486Version: 3.0.0

Not workingThe App Store says this app works with my ipad and it did the first few times he played it…. But I had forgotten about the app for a few months and just tried to open it and it freezes as soon as the white cloud appears on the screen. Hopefully this is just a glitch they are currently working on..Tracy 1990Version: 13.2.1

Still being charged a year after free subscriptionEmailing this company doesn’t work the only thing that would get this stupid app off my computer is paying them for a year of it I haven’t used. This is the worst experience I have ever had with an app and will be reluctant to download any apps that have a free subscription in the future. I hate this app..Angry caterpillerVersion: 4.0.2

Expensive and doesn’t workDownloaded this and then realized the cost after trial....Cannot figure out how to cancel it… Also, I am fully connected to Wi-Fi and every time I try to check out the app it tells me I’m not connected to Wi-Fi and won’t let me do anything to download the games and activities… Frustrating for an app that cost so much!.JkOT1983Version: 4.1.0

Love it but crashes constantlyWe have this for our son on our iPad mini. We love the app but wish it wouldn’t crash constantly. Not sure if it’s due to not being compatible with iPad mini & the upgraded IOS but they should fix this. Otherwise I will have to unsubscribe:(.KJOmomVersion: 3.1.1

Hungry caterpillar learningCute game but it doesn’t say the shapes or explain what to do. I was hopeful for this game but it has fell short of my expectations.3jkessVersion: 5.2.1

No sound at allTried to turn the background sound. Still no any sound. Not able to hear a sound from this APP.笑笑嘻嘻妈妈Version: 4.1.0

Not easy to unsubscribe after free trialIf it was that easy - no one would be complaining. Now I’m locked into a year subscription for an unused app..VicwsVersion: 3.3.0

TrialTo sign up for a program that you do not know if it’s good or bad is ridiculous. Why not give a two/three day trial unbound for potential client?.JazzNExtVersion: 10.1.0

MisleadingNot free There is nothing for your child to learn within this app unless you subscribe..MandylnVersion: 9.8.0

Family sharingCan’t understand why family sharing isn’t enabled on this app. It’s bizarre that mom and dad have to both pay for this app in order to have it on each of their phones to use with one child!.Sharing is caring ..1987Version: 8.7.0

No French or other languagesThe description shows it’s English and 4 other languages, but the only options in app are us/uk English.CarmasemVersion: 8.5.0

ScamDon't say it's free and then ask for over $10 a month! Ridiculous price point..Kimmi&V.W.Version: 8.2.0

Absence de version françaiseAbsence de version française même si cette langue est indiquée dans la description du produit..Mélanie20Version: 7.3.0

Sneaky subscriptionsI can see I’m not the only one who got slammed with an $85 automatic subscription by accident. I can also see the developer replies to all of the other parents with “it was clearly stated, totally not our fault!” This is really unethical for a children’s app. If the developer was confident in their product, they wouldn’t have to sneak a subscription past parents. They’d offer a free trial, then lock the user out when it expires, giving parents an opportunity to purchase in a much more respectful and deliberate way. NOT WORTH $85 A YEAR, BY THE WAY..BanjobucketVersion: 7.2.0

Very misleading priceI signed up for the "free trial" and then saw I can "unlock everything for 6.99." After a couple of weeks I was charged for 84 dollars. I thought by unlocking everything I paid for the app, but now I have a year subscription for 84 bucks..SuperkoolzVersion: 7.1.0

Mandatory subscription to play now aside from the free trial.Used to be able to play without having to subscribe. We are a low income family with a special needs child and the subscription is way too much, but my daughter didn't mind that some things were unlocked. This would be way better if they went back to offering it with parts unlocked, and then had a one time purchase price for other content..Red_ScarletVersion: 6.1.0

Don’t subscribe!!!!!Tried the free trial. I didn’t like it. I forgot to unsubscribe, I thought I would be charges for a month... I was billed a yearly subscription. Never asked for my permission..BoupopopopoVersion: 2.1.1

Please don’t subscribe me automatically.I downloaded a free trial and was 1 day late in unsubscribing. My loss, I get it. However, rather than charge me the monthly fee (which I assumed would happen automatically) I was charged over $50 for the YEAR subscription..Lydia7479522Version: 2.1.1

Subscription = nice tryDownloaded. Opened with baby. Saw that this was a robscription model. Erased promptly nice try..Bgold26Version: 1.1.0

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