VyStar Card Control Customer Service

VyStar Card Control Positive Reviews

Must be fixedI understand that every app needs time for maintenance, but i’ve never had more issues with an app so important. this is mobile banking, something people need immediate access to on a constant basis. when this app undergoes maintenance periods, they last a strangely long time. like, what do you mean i can’t access my accounts, my transaction history, or my deposits for the Majority of the day? many, many hours. that’s kind of unacceptable. people may need to check their balance for time sensitive and very important matters, so blocking them from viewing these things as well as blocking them from making necessary transfers and deposits is asinine. go ahead and fix your app, but please don’t take away all access to it for all of its users for such a ridiculous amount of time while you do. i have never encountered such a problem so often..Meu3000Version: 3.9.3

Good but not greatI currently use this app on my iPhone 12 Pro max and is good most of the time but when I’m out of town in dollar stores it doesn’t work AT ALL. I’m not sure windy the issue is but I hate it. Also I have to have at least 3 bars in order for it to work properly..KiaD92Version: 3.9.3

Love this app!This app saved me from potential major damage. My card number was stolen, most likely from a skimmer. Got a notification of an illegal charge in another state. Luckily the charge was small. I was able to immediately deactivate the card. Three more charge attempts were made on the card. All were denied! Haha, KMA scammers! I’ve noticed now the notifications of transactions are instantaneous in most cases. Before it took about a minute or two. One feature I would like to see is the ability to add my unsecured Visa card..CompNet TechVersion: 3.8.0

PerfectionThis app is perfect. You can customize push notifications to notify you of things that matter to you most. Mobil check deposits are quick and easy. Transferring funds internally is fast and simple. Managing all VyStar accounts like auto loan and credit card, from the app is easy. Card control makes to easy to turn debit cards on and off. It’s a one stop app to take care of all of your banking needs. I’m super happy with the app and how it performs..Brew4uVersion: 3.9.0

App not workingThe app tells me my password is expired but when i log in thru the website login it works. Any changes going on? When it works, it’s easy and perfect to use..GreySt41Version: 3.9.3

TI lose my card a lot so this app offers the ability to turn off my card and turn it back on when I find it. Super convenient. Sometimes it’ll act weird but for the most part I’ve had no problems..Kelli_corrinexoxoVersion: 3.9.0

?It’s not letting me sign into my account at all keeps saying server can not be reached please try again I’m confused it was working all this time now it stopped.Manuella alcalaVersion: 5.45.2

Mobile banking issuesThis is very bothersome, and concerning, since the original App didn’t really perform all that well..Terry GilyardVersion: 5.45.2

App broken need updatingCould give users a warning that app is going to be down since I can’t even use my card.Quan21Version: 3.9.0

It gets the job done.I download this because my chase debt card got hacked and I can not lock the debt. Only my credit card. So this gives me an ease of mind..Que-lamVersion: 3.9.0

Saved from scam because of the appThis app is wonderful, when a scammer got ahold of my card info, I easily turned off my card and notified VyStar..PffabVersion: 3.8.0

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VyStar Card Control Negative Reviews

Why bother! Works on to add card then stopsThis would be a great app if Vystar hire some IT developers who knows how to fix the main issue! 1) after downloading, the app works fine for you to add your card and info, after that it will not open again, it will only allow you to see the message prompt but when attempting to view via the app, the error secure connection fail will appear, 2) why show the number of messages via the widget but not allow the user to open? This is very frustrating, especially when I need it the most because someone has stolen my card info, had to call and hold for over 40 mins to block card bc app wouldn’t allow me to do so, during that time to got 7 transactions thru! Get it together vystar, you could loose customers who’s been with you all for many years!!.Jazz_105_TWHVersion: 3.9.0

Never worksThis app has been down for two weeks now. If you call support all they tell you to do is uninstall and then redownload. I tried that more than twice and still nothing. Only way to access your funds is to call support and ask them to turn it on for you. If you’re like me, you like to lock your card when you’re not using it to cut down on anyone trying to compromise your card. Nobody wants to sit on hold for an hour or more just to ask someone to turn on their card when I should have access to my funds at any given time. This is such a major inconvenience, such as when they had all those issues with the regular banking app. Sad to say but vystar might be losing my business after this latest inconvenience..CouuurrrtttsssVersion: 5.45.2

No longer works after VyStar updated their systemThis app stopped working after VyStar updated their system months ago. I filed a report and even though the staff has been working on it for months it’s still not working. I get a “more than one user” error message when I try to open it. No one seems to be able to fix it. I’ve deleted and downloaded this app and the mobile banking app multiple times and ensured my phone had the lasted iOS update. Still doesn’t work. I still have it on my phone in hopes it’ll eventually be fixed but I’ve pretty much lost hope at this point..Herewegoagain62Version: 5.62.1

AwfulThis is got to be the worst app on my phone. For an app that is so important to the ins and outs of my daily routines, Vystar has been so incredibly and progressively useless. I am hundreds of miles away from home, and none of my accounts are loading. Not on the app and not on the website. My funds are inaccessible..on a holiday for God’s sake. This is the last straw. I have been with Vystar since 1997. I am withdrawing all of my funds and moving them to another financial institution. Vystar as a whole is going downhill and I’ve never seen a company so unable to find quality software technicians. This company is the purest representation of INCOMPETENCE..IamabouttogetintroubleVersion: 5.45.2

Why have this app?I would say this app is unnecessary! Every other app that has these features are within the main bank app. The main frustration is that we download this app and it doesn’t work at all. It crashes every time you want to use it. It’s scary to think that if something happens you are unable to lock your card because the app doesn’t work. This is a safety issue. We won’t have the time to call and freeze the card before everything is gone. I really don’t like this at all. IT TEAM, please, please listen.FalverioVersion: 5.62.1

Why BotherI want to purchase movie tickets, but I can’t why? Because of the restrictions that I have set through this app. Right now I cannot update nor make any changes through the Card Control settings because the app is unavailable. This is highly highly upsetting because of the recent and ongoing online and app issues they have had for the past several months. I am so close to literally walking away from VyStar credit union. I don’t want to, but I shouldn’t run into so many road blocks within so many months. Something needs to change here. This is unacceptable. Maintenance or not, this app should not be experiencing issues in the middle of the day on a Thursday. I don’t have time to call or chat with someone online to make a conscious quick decisions of life..The1suroVersion: 5.45.2

App doesn’t work anymoreI’m getting alerts that say Card Control, but the app won’t let me get in. Keeps saying.. trying to establish secure connection. Never lets me in. I tried uninstalling and re installing the app to no avail. I checked my IPhone to see if I had the latest update, and I do.. so I don’t know. Honestly, this service would get much higher marks if it worked again. I had found out immediately when my card was compromised, and I was able to cancel the card faster because of this app. I hope they get it working again..@FamilyWoman2018Version: 3.9.0

Way to fix unnoticeable bugs by breaking the app itself!The app had been doing what it was supposed to, probably worthy of 3.5 stars, because it HAS to go through the mobile banking app to operate, instead of optionally working as a standalone app. However, as of the last update, The thing keeps going on a loop trying to establish a secure connection, or so it says. I know it is the app because I’ve tried multiple networks, and even removing and reinstalling to no avail..Happy-KnappyVersion: 3.9.0

It doesn’t workThe app doesn’t work after you update it. It will still ping a notification when a card is used, and put the number of notifications widget up, but when you actually try to open it it just stays on trying to open a secure connection. I have tried deleting and reinstalling, I’ve tried a full phone reboot, and deleting and reinstalling the vystar mobile banking app since you have to go through that to open this. Nothing works! The update broke this app.Pamela864Version: 3.9.0

Never ending issuesYou would think that after waiting for close to 2 months of fixing their problem with upgrading their App, you would not face a problem as a Customer, well I was wrong, I transferred money internally, and it’s not showing, I paid my credit card balance at least 90% of it and still not showing. Vystar went down the drain right after they change their CEO. Disappointing service!.Frisk11062909Version: 5.45.2

Same issue as othersSince the last update, absolutely unusable. It’s been over a month since it worked properly at all. I’ve deleted both card control as well as VyStar trying to basically start over..nothing. It is useless. And for someone who’s has their account hacked many times, this is a necessary feature. So much so we’ve been shopping other credit unions. VyStar has tons of issues as a bank, and their apps are worthless.Beanies77Version: 3.9.0

Needs ImprovementApp is basic. It’s time Vystar integrate Debit Card capabilities in with the main mobile banking app as most other financial institutions have done long before the year of 2023. I don’t understand why anyone at your institution feels there is a need to have debit card control separate. Please take this feedback and implement it fast - like before the end of the year fast..Jersey_boiVersion: 5.70.2

Doesn’t workAfter FINALLY getting the mobile banking app working after SEVERAL WEEKS, I downloaded the Card Control app which I used often before the current debacle. After downloading the app I tried to login. It told me I had to log in to the Mobile Banking app which I was already logged in to. So when I selected “Log Into Mobile Banking” and attempted to login, it tells me my user name and password are incorrect. PITIFUL!!!.Jo4MamaVersion: 5.45.2

Fraud alertsLet me warn you about this company. They apparently use offshore fraud detection company so when they detect fraud you get a call from someone who can barely speak good English, which automatically made me think this was a scam so I had to call VyStar directly to find out what was going on. I just don’t know why they can’t use companies in this country that speak English. Apparently not interested in American business..Mike4759Version: 5.70.2

Great when it worksThis app is great… when it works. It could be working for the longest time and then one day, it just doesn’t give alerts anymore. I’ve gone through my mobile banking, my phone settings, everything to figure it out and nothing works. Sad because I really liked being able to see my charges..PalmTreeLVR13Version: 3.9.3

App is HORRIBLEThis app is horrible. For the past couple of days it has not worked! The app keeps saying “your financial institution server could not be reached. Please check your connection and try again”. For a banking app that is ridiculous especially for a financial institution whose customer service closes at 7pm. My card was locked, and there was no way for me to unlock it or talk to the fraud department!.Josie$HVersion: 5.45.2

External accountIt’s been two years now you can’t still fix add an external account to the bank it literally won’t even open when you tap manage external account please fix that or I’ll have to switch to a better bank that can allow me add my children account to mine for better ach transfer.Lisa pinnickVersion: 5.62.1

Can’t use the appI just got an account with Vystar and it won’t let me use this app at all!! I keeps telling me that my log in for my online banking is incorrect when I know that it’s not. I don’t like the fact that the card features are seperate from the online banking app when my last CU had everything together. This app is just not functional when I need it to be.Meme780Version: 5.63.4

It’s okI had this app and it was working fine until 3 days ago. I don’t have access to turn on or off my card or check my notifications because the app stays establishing secure connection for ever and never opens. I deleted the app and going to install again. We will see if it fix the problem..AnaLaura31Version: 3.9.0

No access to siteIt has been over 24 hrs and I haven’t been able to login into card control to turn my card back on/ unlock. This is ridiculous and so inconvenient for me. I’m leaving for a cruise and have no access to my funds prior to the local bank opening which I can’t go to because I’m on a chartered bus!! I need to have access to my card!!!.KljnfdfvVersion: 5.45.2

Terrible app from a great bankBoth my wife and I use this app for the features alone but when you need it the most it won’t work. Very frustrating. It hangs up at establishing a secure connection and refuses to go any farther. It does this on her Galaxy s10 and my iPhone 10Xs Max. I will update the review and ratings when this is fixed but it’s a shame that a big bank like this has always had the worst Mobil banking apps..BsgroomVersion: 3.9.0

Just doesn't workWhen setting up it says you need to go to card control from the main menu of the app. There is no main menu. There is no card control option. Just like VyStar, this app reflects upon their archaic systems. I'm surprised they aren't using an abacus to calculate your money. If they would possibly have a few beta testers maybe the 5 grade class that developed this app could get it right..RichSJaxVersion: 3.9.0

Half works!I went to IHOP recently and my card kept declining because of this stupid app. There are so many bugs with this. It locks your card and then when you switch the settings nothing changes. It’s useless unless you’re just turning it off and on. That’s it! Please fix this!!.Lulu The GuruVersion: 3.8.0

Doesn’t WorkThis app worked for me for a while but after some time in September 2022 I’ve had issues trying to log in. I get prompted to sign in using the vystar app and nothing happens. I’ve tried uninstalling and re-installing and can’t get access to it. There is also no option for me to manage or login from the app of the acual vystar app..KattkkattVersion: 5.45.2

Just awfulI don’t understand why the need to fix something that isn’t broken still gets done. I can not use the app now. I am constantly having to delete the app and then download it again, just to get access to my bank account. It makes no sense. The new update is garbage. I have to literally use the website just to check anything..Livid_1Version: 3.9.0

TerribleThis app is awful. Used to work to get alerts on purchases which is good for security. Now nothing for over a month. Called Vystar twice about the problem and have gotten nowhere. All alerts and notifications are turned on my phone along with the fact that it worked previously..Bryans10231001Version: 3.9.3

A Fragmented MessIt simply doesn’t make sense. Why does this very basic feature set need to be in an entirely separate app? And what’s worse is it’s only for their debit cards. If you get one of their credit cards, those controls remain in their main banking app. Like, who made these nightmarish usability decisions? Just integrate everything!.LikenedthusVersion: 5.70.2

Improvements neededIt is a complete hassle to have to open the mobile banking app just to control your card! The card control app lets you set up Face ID but will only allow it for 1 sign in attempt and it automatically turns off Face ID to login. This makes you open the mobile banking app in order to login to the card control app. Please fix ASAP!.BeautifulJoanVersion: 3.8.0

Not AccessibleCan’t use the app because you need the VyStar Mobile app. The new VyStar mobile app is saying my login isn’t in the right format so I can’t access my account. Therefore I can’t use card control. Makes this entire thing with card control and mobile app pointless and a waste of space on my phone..JustwannawatchvidsVersion: 5.45.2

HeadacheConstantly having to uninstall and reinstall. It says unable to process or wrong user and password for the card control app but works fine through the banking app. If it is a separate app it should work independently instead of having to go through the banking app.Amj's momVersion: 3.9.0

PointlessThis app used to work great but now it seems like 9 times out of 10 it doesn’t even open. It is always under maintenance. This is getting old VyStar you are a bank and you can most definitely afford to fix this issue. Please do better! Other than the app giving me issues I will say VyStar is an outstanding bank!.HappyxblazinVersion: 3.9.0

User unfriendly and not well integrated with the mobile app from VyStarBadly designed app that does not work well with the VyStar mobile app. Security tokens take minutes to be send and then the app times out. VyStar mobile Banking g is really bad and has been declining since they changed the mobile banking provider..NekoCat12Version: 5.63.4

Always has errorsThis application always has errors when your trying to turn off and on your card . Which causes me not to be able to use my card when I want to.StevebeeeeeVersion: 3.9.3

FIX ASAP ‼️‼️‼️My atm card is locked and I can’t access my money for my bills. The app reads “ Your financial institution server can not be reached please try again later.” Please fix‼️‼️ I understand apps need time to get situated but this is ridiculous. We don’t even need a second app for card control smh..BlakbeautiVersion: 5.45.2

Terrible !!!!I don’t understand how I went from constantly getting notification alerts, to not receiving alerts at all. This was the entire point of me downloading this app. There’s a lack of security I feel every-time my card is swiped. Unbelievable! Would rate ZERO stars if I could !!!.Return to senderrVersion: 3.9.3

App doesn’t connect to serversIt’s been a week now I’ve not been able to unlock my card so I can make purchases. I’ve had to borrow money so I can buy myself food (by the time I get off work banks are closed) so it’s might inconvenient to be unable to access my money..WowthisgamesuckssobadVersion: 5.45.2

Needs to be fixed & improved!I locked my card 3 days ago from the app now the app is not working says “ could not connect to sever” I’ve deleted it and reinstalled the app still no luck! Can’t spend any of my money because my card is locked☹️.Meshaaaa444Version: 5.45.2

Pls fix this issue!!Since the latest update of this app, it has not worked for me I have reinstalled it several times and it just want work, keeps telling it is trying to establish a secure connection. I use this app all the time pls fix this for me! 🥺😩.ShegatorsVersion: 3.9.0

App doesn’t workThis app has not worked for me for months. I’ve deleted and reinstalled the VyStar and credit card app multiple time - it will not work. This app needs to be brought back to the past version which worked..56762092376Version: 3.9.3

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