T-Mobile FamilyMode Customer Service

T-Mobile FamilyMode Positive Reviews

This app is a God sendI have always been struggling with control. Control of my life and health, control of my kids lives and health. What I should or shouldn’t do, what’s best. I’ve recently gone through so many changes and transitions, and this app has allowed me to check myself. What am I really trying to control and why. I love my son and all I wanted to do was teach him about life and it’s a constant lesson everyday. This app originally brought me a sense of relief in the thought that it would solve all my problems with trust in my son, then when I found out that I can NOT control things, or remembered that I can not, I gave up trying to make sure it was on his phone, I gave up the trust I thought I had, I was a lost soul. I had to make the change in me. I had to be the example. I learned everything I know from watching others, listening to others, sponging off of others. My kids are the fruit of my tree. They need me to be a good example. Not just for them but for the world. In all things that I do, I need to do them with good intent, with love and kindness. I put my faith in God because I know he loves me. I know he watches and listens to me. I’ve seen miracles, and I know that a change is here, and I have a purpose and my kids have a purpose, and we will live it everyday with love and patience in our hearts. I want that for the world, so we do not have to rely on apps like this AMAZING app 🧡🧡. Thank you for helping me in a time where I was lost. -Andie.Alexandra BeemerVersion: 3.3.0

Location, location, location!Love location history! 7 days worth of history for everyone in the family. Parents can now know where their teen went out and what time they came home. And great to see the map update in real time. The safety alerts are cool when your child leaves or arrives at a designated place. You can set up to 20. Would love to see safety alerts for content as well. Get an alert if your kid received a text that was aggressive or contained any cyber bullying. Or an alert if anything similar was said on social media. If T-mobile can incorporate those features parents would be even more at ease. But still, great improvement over the old FamilyMode..Tnp1980Version: 3.1.4

A positive review from a kid who has this appSo my parents put this app on my phone to #1. Lower my phone bill and #2. Make me focus on school which I want to do and this app helps me do that tbh. I have severe ADD and honestly this app really helps me not get sucked into games on my phone and makes me not spend all day on my phone either. Really helps with time management. It’s kinda funny how many young children give bad reviews but if you are a concerned parent I would highly recommend this. Also PARENTS:: if you don’t want your kid to know every time u check their location or history disable notifications on their phone for this app specifically👍 While yes this app is good for your kids and you can see what they’re doing (which I think is good like it’s important to keep your kids safe), this app does have some technical issues that are pretty annoying(mostly on the child’s side). The biggest issue I have is that in the morning after bedtime mode has run out, the app will continuously tell me it is still bedtime mode. To fix this I have to turn wifi off, or turn airplane mode on, or both, or turn off my phone and back on again, and then turn airplane mode on and off because IT IS STILL ON BEDTIME MODE WHEN MINE SHOULD BE DONE. I usually spend 3mins OR MORE trying to get my phone to work it is very annoying. As someone who has time management issues it would be super helpful if this was fixed. I once didn’t get on my phone in the morning because I woke up late and had to time manage, I got in my car and tried to pull up google maps to get to a job but nope. It’s still bedtime mode even though it wasn’t 😭 Devs PLEASE fix this! 2nd issue I can’t have this app installed and use the United app?? Idk why probably something with the vpn but I dont rlly care. Thank you have a good day!!.Your avarage studentVersion: 2.15.4

Yay they fixed it!All the problems I listed below have been resolved from the time of its first release: If they spent more time and development on its function rather than its packaging they’d be on to something here. When I first bought both the plan and the home base a couple of weeks ago I almost returned it the next day because the management app was deleted from the App Store for unanswered reasons. I was told to use the management web portal, which I could not find or access on my t-mobile. A week or more later, while lugging the base around with the intention to return it, I searched for answers on whether this product would be supported or not going forward and found the app was back so I downloaded it and gave it and the base a try. As of now I still cannot login directly with the app. I continue to get the message “The App is experiencing difficulties. Login using T-Mobile’s App optimized web page.” It loads it in the app and I can login. More frustrating is that my login is not preserved and I’m forced to manually login twice every time and login even when I switch away from the app and back to it. I can go on because there’s more issues but I’m out of time for now....RFvsNDvsRNVersion: 1.0.8

Easy to monitor kid’s deviceIn a world where our kids are on electronic devices for hours every day, I am always concerned about what they will see/be exposed to online. This app allows me to set restrictions that should keep them safe online. I also love the location feature, but find that it isn’t as accurate as I would like it to be. Sometimes it locates my kids somewhere miles away from their actual location. My favorite feature is the ability to “pause” their internet..SantaManCanVersion: 2.15.1

VPN can be forced to crashIf you’re Tired of Apple’s not working Screen Time, This is a paid add on to your Tmobile account and manages the screen time by monitoring and cutting off cellular and wifi data using a VPN. There is not much documentation but you can limit the apps in categories and some popular apps only individually. It worked fine for a day, most usage was in line with what screen time showed. The problem is that my 12 yo son turned of VPN repeatedly for 4-5 and VPN crashed disabling the control. There is no bug reporting or tech support in the app, it keeps sending you to FAQ. I am not keen on calling Tmobile trying to explain whT is going on and hope that someone who knows this app will respond..Yavuzc123Version: 3.2.3

Good productThis has been pretty good. I wish that it didn’t effect my internet so heavily and was designed to allow gigabyte flow. Really enjoy being able to better know what’s going on with my kids internet use. It assist me to make sure they aren’t overly exposed to adult content that their psychological development hasn’t caught up with. It’s difficult to use if you need a VPN for work and can strongly effect that, or hinder productivity when working from home. All in all not a bad product. Would like it if devices (work computers) could be added to and exclude feature where the traffic isn’t filtered, and speeds effected..Casper6411Version: 2.15.4

Kind of works, kind of doesn’t.The app is very limited due to iOS restrictions, it you are able to track people and disable internet on iOS phones. This is why the app isn’t good, it’s limited to just phones. They don’t offer anything for tablets or PCs so it’s easy to get around and your children can just turn on the mobile Hot Spot that T-Mobile refuses to block and connect to each other to bypass everything. Also, the app still says it supports T-Mobile Home Base, a product they discontinued in 2022. And they charge you $10/mo for this service. There are competing services that do this and more for less. If this were a free service I’d have no complaints..InfinityballVersion: 3.5.1

Big improvement over past versions!This is a big improvement over past versions, which I believe was made by a different developer. This one is more intuitive and feature-rich. Definitely a few bugs to work out with regard to getting up-and-running. Would expect that to be worked out in short order because customer support has been very helpful. Hoping to see driving functionality added in the future..BostonGekkoVersion: 3.1.4

Step in the right directionGreat improvements over previous version. Tmobile has too many apps for different functions. Its a challenge to navigate and select apps for folks that moved over from Sprint. Please consolidate everything within Familymode app just like what sprint did with safe and found app. Location + parental controls for phone + parental controls for home/5g internet + pet & item tracking using gps tracker or gps watch all in a single app..Youmusic80Version: 3.1.4

Astronomical improvements!Wow is all I can say. I am so wowed at the improvements that T mobile rolled out on this update. So many useful features that I will use to ensure my family’s safety and security! Definitely worth trying out for anyone with children in their household. I’ve seen other reviews mention driver safety features. That would be a total game changer and no-brainer. Please incorporate this!.Mg geckoVersion: 3.1.4

Stop trying to be their friend and be their parent.Parents complaining about kids not trusting you for using this app are the same parents of children doing horrible things at school saying “I trust my kid!” These kids are the same that are on their phones all day, sometimes watching porn, and when they get called out parent will say the teacher has something against their kid. My only problem with the app is that it’s advertised as a good app and then once you download it have to pay for the service. They should be upfront about that information..AddyMMVersion: 3.2.3

Have faith your parents have your safety in mindTo anyone complaining about trust issues. You live in a mirror verse. Anything you find wrong in someone else is something you have to fix in yourself. It’s really simple if you have nothing to hide you shouldn’t have a problem with this or any location services. If you have nothing to worry about you should understand it’s something your parents have to get over. You want parents to have patience with you remember your mirror and have patience with them. We are all in this journey called life and we are all walking each other home 💛🙏🕯️.Crunkjuice1Version: 3.3.0

It’s about time to put it to rest or updateI’ve been using this app for years now to keep track of family members but even after iOS 15 update it’s been over a year with no security advances in this app ? do the developers even know it’s quirky at best I think it was iOS 15 thank asked my password was over a year old ( legitimately solid generated iOS password) So I changed it to an even more difficult pass. That’s about it for security updates..Fiated-longVersion: 2.15.4

Like this AppI really enjoy this App it helps me regulate my teens time on the web. Lately it has been acting up a bit so I gave it 4 stars instead of 5. In adding it can be a bit annoying if my teen turns her VPN off, because she can go silent. She does not do it often but it’s a bit worrisome at times. Thanks!.Alyluck77Version: 3.1.4

Need to improveThis app is not bad but it’s constant updates (almost daily), makes very difficult tracking your sons. It requires to check daily if the latest version was downloaded in your sons’s devices even if you set the auto-download option. At the end, if you can’t check this you won’t be able to use this app when is more needed and this is really frustrating..George576Version: 3.1.4

Really easy to use!I was worried this would be difficult to use and implement with my kids phones but really was easy to set up, $9.99 is well worth the peace of mind (and making sure they don’t turn into screen zombies!). Good perk to switching to T-Mobile if your kids have iPhones.Slot King 48619Version: 3.1.4

Thrilled customerThis new update to the app is exactly what I have been wanting and needing for my family. The geofencing and live location tracking is fantastic! My only complaint/request would be for a driving feature to be added..Andy18181818Version: 3.1.4

The Latest Update is AmazingAll I can say is Wow, the new update to FamilyMode is game changing. T-Mobile really overdelivered on their promises. If you were using the old version of FamilyMode you need to give the update a try. As a father of two children this app helps give me much better peace of mind..WRyan SVersion: 3.1.4

Great appNice to be able to keep track of the kids, where they are and what they’re exposed to online. With phones being such a big part of our lives this app makes things easier to manage..Mongoose391Version: 3.3.0

ThankfulSo thankful the attendant from T-Mobile told me about this option “FamilyMode” I didn’t know it existed, Now I have pece of mind knowing that I can control what my son does on his phone, and also I can pinpoint his exact location. Thank you T-Mobile!!!!!.FbjkjgdfgVersion: 2.15.4

Recent updateI was a user for almost a year and was waiting for the update for better location services. I was told for months it was coming and I finally cancelled at years end. Does the company plan on having a free month trial to lure new and old customers like myself ?.8Raiders!Version: 3.1.4

New app is amazing app !! Works perfectlyI only wish that Familymode also had 1) driver safety features 2) ability to use a gps tracker to track valuables & pets 3) Familymode homebase support. This is the only big disappointment that these features present in basic apps like life360 are not incorporated in the app..Pro_invVersion: 3.1.4

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.1.3

T-Mobile FamilyMode Negative Reviews

DOES NOT WORK WOTH IOS 15I have spent multiple days on with Apple to the point we have wiped and restored to factory setting a iPhone 3 times trying to fix the issues. With Apple we figured it out to be this program is not up to date with iOS 15. Phone works perfect till you put this software on and it messes with a lot of settings and applications. One major one being iMessage can not stay activated so you won’t get iMessages , your messages go through as text only , you can only receive text messages and if messages you are receiving go through as iMessage they will not come through and gone forever . I have spoken to tech support ( I am a business owner / plan ) so I am supposed to have top notch tech support. Well that is a lie , they tried to blame Apple said they are up to date software no update to this app in 7 months so there is a lie , proved to tmobile it was this app and still they blame Apple. SaidEngineering will look at it and I would have a return call by Tuesday Thursdays come and gone I placed multiple calls since and I keep getting the runaround. This is unacceptable , I am paying for a service I can’t use , my phone will not work correctly , and they are doing nothing to fix this ongoing issue..PawpatrolmomVersion: 2.15.4

Honestly, I’m writing a review again because they need to know.Dude, this app is terrible. It makes your kids not trust you. And I’m reading comments, and a lot of other people are saying the exact same thing! It is sort of good, that you can see what your kid is doing but. This isn’t the way. See, it show the apps your kid has been useing. And every website your kid has visited. And personally, this is not the way for you to gain your kid’s trust. They’ll stop talking to you because they’ll,feel like you are spying on them! And that is not the way. I hate this app from the bottom of my heart due to the fact that my parents are useing it against me. I feel completely violated at all times. And my parents are watching me. At all times. I hate it.. but, if this app was a little less privacy consuming it would be great for children. And people of all ages : ) just please take this to mind, I’m not sending hate to the app, however it really needs to not show so much, you are practically spying on your child. And destroying the bond between them and you. You are ruining the bond! And if you thing this is good parenting!? Spying on your kid!? Yeah? You are dead wrong!.DonotstayawakefortoolongVersion: 2.15.4

The worst way to ruin your child’s trustI hate that the fact parents download this app all because they say you need this app so I can see what your doing if you didn’t notice kids feel violated about there privacy. This app is a huge burden to the children this is a recipe to ruin trust with your child if you have one. I see why parents downloaded this app because there power hungry they just want to control there child. I hope they know that when parents download a family mode into there children’s device it makes the child feel discourage, hopeless even gets them really upset. I don’t know why parents can’t trust there children first of all are they really paranoid? Since I’m a child myself I can’t really do anything about it I just feel really disappointed with my parents I thought they were always on my side but turns out Maybe I shouldn’t trust them as much anymore I just feel like I should start keeping my distance. Please don’t download this app it’s a recipe for your child will lose trust in you and will not look up to you anymore..Newt hands 111Version: 2.15.4

Not Responding AnnoyanceI put this app on my children’s iPhones and iPads hoping to control access times and content. However, I am peppered all hours day and night with unwanted and unhelpful notifications about the various child devices not responding to the app! I have confirmed countless times that the app is installed and open in the background, so the issue is infuriating. When I being the app to the foreground, I get some peace from the notifications BUT a few hours after the devices have gone to standby, I start getting peppered again with these useless notifications! STOP IT! This is terrible! Developers: you can NOT reasonably expect users — especially children — to keep your app in the foreground and the devices awake all hours of the day and night! Fix your app so that it can cope with being in the background on a device in standby for many hours or STOP sending notifications when you think the app is unresponsive!.Ryoga303Version: 3.3.0

So many issuesThere are many irritating issues with this app. Location feature, if it works, (half the time it doesn't), may position your child somewhere off the coast of Africa. In the south Atlantic Sea. Despite choosing to stay logged in, I'm constantly being asked to login again. It's difficult to determine days that are highlighted and days that aren't when determining schedules. Light shade, darker shade of pink? On off?? One of our four kids has an iPhone and he just turns it on and off at his convenience but that's not the apps fault. (and yes there's consequences for that behavior and internal features through the iPhone ((which is free))) Notifications, when turned on, don't always give notifications. Sometimes notifications seem faulty or not accurate. I had arranged phone call with T-Mobile to talk about this app and have them walk me through an issue I was having. It's taking several calls to find somebody who knew the app enough to talk about it. After setting up an appointment for someone to call me, I was stood up. Looking forward to my kids getting old enough where I don't need to use this app anymore. It's at times, when you need relying on it, that it seems to fail. I ask is this worth the money if it's not accurate. And seriously! I hate having to log in all the time..MntunzVersion: 2.15.4

UnnecessaryParents who feel the need to control their child are the ones who are going to end up with a child that does not listen. Trust must be instilled in your relationship. You might feel as though you can’t trust your child, but that’s because they need to trust you too. This app can ruin relationships and cause unnecessary tension. Teens will always be teens, if you excessively monitor everything they do online, then you are not letting your child be human. Parents should remember that as a teen themselves, they needed privacy. Whether or not your child “needs” this app in your mind, imagine what goes through the child’s mind. Whereas if you are looking to start fights or arguments, or even cause your child to be unhappy because of their controlling parents, then this is the app. Apps like this and Life360 are being abused. The CEO of Life360 has even mentioned that it was never his intention for it to be used this way, nor does he want it to continue to be. This is ridiculous. Please do NOT download this app..Swtvogue on twitter 😸Version: 2.15

Don’t do this to your child.I know, I know. Another kid writing a review on why a parental control app is bad. Hear me out though- My mom did this to me. I’ve had it on my phone for a couple years now, and I’ve never felt so angry at my own parent. This isn’t a way to control your child’s phone, or make sure they’re safe; it’s a way to make your child feel like you can’t trust them, and that you only want to manage their life. Studies have shown children can only learn through making mistakes. After all, you can’t change what you don’t know is wrong. This app prevents those mistakes in the first place, as well as countless other harmless things. We’re kids, we’re known for being irrational and doing dumb stuff, but I want to every would be downloader, and even those who already have it, to take a deep look inside themselves as how they were when they were a kid. Would you be the same person today, if you never made those mistakes as a kid? Would you be able to know the right from wrong, the good from bad, if you never even got the chance to figure out the consequences to any given misdeed. Locking your child’s phone, changing how it works, limiting it, is not the way to go. Since I’ve gotten this app I never feel safe about doing anything on my phone, let alone even making crucial mistakes. I feel more like I’m not worthy of my own parent’s trust, like I’m so liable for failure I shouldn’t even be given the chance. In this day and age especially, don’t do this. Depression is a hostile thing, and the last thing you want is your kid feeling like the one person they’re supposed to always be able to trust, won’t trust them..RebeldafurVersion: 3.2.2

Bloated and IneffectiveToo complicated to setup. I ensured Family Sharing and correct settings but still my child is able to uninstall this app, rendering it useless. The best feature COULD be "pause Internet" but it requires each device to have this app installed which, as mentioned, is easily bypassed. I want a one-click way to toggle No Data on specific lines. Of course, talking directly with your kids and being open is the best foundation, but having a simple on/off tool is still needed. Instead of this app, I recommend you just go to the Tmobile web site...although that is also inefficient, it is better than this app. I recommend that Tmobile should deploy focused apps that do only one thing and do it well..for example: pick a line, toggle No Data on/off. That's it. Unfortunately, Family Mode and T-Life suffer from bloat and they are time sinks that are counterproductive..Rob7ccVersion: 3.7.2.1

WORST APP NOT WORTH $10 EXTRAThis company is disgusting how they do business. You pay $10 a month for a service that doesn’t work 90% of the time. I’ve called t-mobile at least 15 times with this same issue and I’ve had it for about 5 months. It crashes everyday the VPN doesn’t work and turns itself off every day. Clearly there is something wrong with their service and they choose to turn a blind eye and just take your money every month and not fix it. I will continue to call till every month I get my money back for it. I will not pay for something that doesn’t work. The tech department doesn’t know anything all they say is “reinstall the app” “log out” “download again” I don’t have time to do this every week with customer service. DO SOMETHING T-MOBILE YOU $67 BILLION DOLLAR COMPANY!!! You have all that money and can’t fix an app. Lol pathetic. *update* they reached out to me telling me the same crap I’ve been doing. Check the VPN, install and uninstall the app. I’ve done everything and they’re telling me nothing new like always. And what I don’t understand is how they have so many 1 star reviews but manage to keep a 5 star rating lmaooo ok If you have an iPhone you can do it for FREE on the phone itself on screen time and it works 300% better and offers more and never crashes. Idk why I even paid for this.Tkemp27Version: 1.0.8

Good job losing your kids trustMy parents only got this app because I came out to them and they didn’t like it now they want to monitor what I do 24/7 and have restrictions and besides this app they check my phone all the time honestly they could just check my phone and not have to use this horrible app I would have been ok if they decided to just talk about it like civilized people and not turn to an app as their first decision they have honestly lost all my trust and I don’t talk to them anymore and this even doesn’t let me do anything on my wifi anymore I have to use my data all the time now. So parents if you are deciding to download this for your kid make sure your either have a good reason or you are prepared to completely break the bond between your and them..Dontdowloadthisapp1Version: 2.15.4

VPN Problem - USELESS APPI have installed Family Mode and paying you $ 9,99 to control what my childs can do or not on their iphones. FAMILY MODE requires to have installed VPN, which I did. But it is very easy for the kids to by pass it, just going to the iPhone setting and turn OFF the VPN feature, making the app FAMILY MODE just USELESS !!! I would appreciate that you talk to the developer, and have it fix it, as well as talking to apple. I am pretty sure that there is a lt of parents like me having the exact same issue. Worst of all, you are charging me a monthly fee for something that I would be happy to pay, as long as it does the JOB !!! PLEASE, PLEASE, PLEASE ..... This social media thing is killing our kids, and the future generation. we have to do something !!!.IsacoVersion: 3.6.0

Read before buying!Although I am just another review from a kid, please listen. This app is not good for family and phone wise. This seriously damages your relationship with your parents. We had this for 2 weeks and it was horrible. Always fighting. Zero trust. On top of that, the app makes the rest of your phone slow and messes with the WiFi. One of the most annoying parts is when the parent unpauses the child’s phone, it takes like 15 minutes to go back to normal! If you’re looking to have a little more control over your kids devices, just use the screen time from the settings app. It’s easier and teaches the child to be responsible of how much they use their phones knowing that they’re time is limited..Andrea.maiVersion: 3.6.0

Read before getting this appMy mom got this app to “protect me” for my new iPhone 16 for a month and it’s causing problems, first it likes to turn off your WiFi if you try to get into an app, and the vpn barely works, I recently was looking into the other reviews and half were bad. Some taking about the problems I had and some others, but for me, I think this app destroys your trust with your parents bc they stalk you 24/7 and I think this app is not good. I’m not saying the app is bad, but it ruins relationships towards your parents. I think this app should not be for 4+ but for a different rating but I know I’m a kid , I just think that, some other ratings well think if you should get it.Cmicro913Version: 3.7.2.1

Worthless appThe concept is really good but the app needs a lot of improvements. The child gets notifications every single time you check their location. They can disconnect VPN and they have access to everything. The FaceTime restriction doesn’t work, when you go to the history to see what pages they were searching an error page shows up. You can basically can only pause the data and restrict pages and that’s about it. It would be amazing to be able to control and see what my child is texting and who she’s calling, for parents to have total control of pages, apps, etc. I actually have more restrictions with screen time from iPhone and it’s for free. The $10 are not worth paying at all..Costarican89Version: 2.6.0

Can We SolveOur home base is constantly offline and I’m unable to connect. The box is very simple so I’m not sure why it won’t connect to our kids phones. All other internet dependent devices work fine, why won’t the base device sync ? The filtering system is worthless. I can see my kids navigating patterns, but when I click on a link, the webpages are dead. What’s the point if I can’t investigate? The feature, “Locating my device” through T Mobile Family mode is worthless. My kid had a Samsung device and it rarely worked. Now we switched to Apple and Apple’s system works great, never use FamilyMode specific to this feature because it never worked.TReview5Version: 1.0.9

Only 1 Parent Can Edit, Pause. False AdvertisingIn all the advertising and literature for this app, it repeatedly states, Parents (plural) can edit, view, pause and manage kids devices through the app. The reality is only one Adult Admin has the rights to edit, add devices, set parental controls, or pause internet use. Any additional parents are added as Adult Viewer which is basically useless other than allowing that viewer to see locations of devices. I’ve been on support for over an hour only for them to tell me, that only one parent can manage. Curiously they also told me the app is managed by an unknown 3rd party, which also raises privacy concerns..NibwVersion: 3.2.3

Broken appWhy have Face ID on your app if it still requires you to log in with a password everytime? I have it set up and enabled (and even got an email confirmation that it was good to go) yet everytime it acts like I haven’t logged in before. Requiring 2 factor authentication each time even though I checked the “remember this device” option. Typical Tmobile bloatware I guess. My son broke their vpn option even after setting it up correctly and choosing options to limit his ability to make changes to the app and vpn. Why pay for something that can be broken by a novice in less than 30 seconds?.OkifidoVersion: 4.1.3

Great for Horrible Parents ☺️Parents who use think they are helping their children by making an app do decisions for them. Now the issue is what happens when the kids are adults and they now have to make their own decisions, and a glitchy app by t mobile won’t be there for them. Parents also download apps like these because they don’t their children. Usually this isn’t an issue but don’t worry when you get this app your kids will go behind your back all the time, as they finds ways to beat the app. This distrust can lead to relationships falling apart. I really recommend if you want your relationship with your children to get ruined..The real nicki minaj 🙄🙌👏😫Version: 2.15.4

This is the relationship ruined sign for a family…My parents got this for me thank god only for a little bit, but whatever you do it tracks that for you and then your parents can see EVERYTHING. watch 1 video then they can see that. then of course you get mad and it ruins the entire relationship! if you don’t believe me that this ruins everything read other kid reviews. i didn’t want to be controlled when i got a phone just don’t give it to me. any parents when you see this trust me it will ruin everything. just 👏 don’t 👏 get 👏 a 👏phone👏if 👏you 👏 are 👏 going 👏 to 👏 do 👏 that 👏.Rhc_104Version: 3.6.0

Glitchy and unreliableI just switched from AT&T due to reception issues in my neighborhood. With them I had the ATT family app which although was also slightly glitchy, if always gave accurate location updates of my kids. In addition it gave a minute to minute update of what apps they used and for how long. Family mode is unreliable with its surveillance of my kids’ locations and also does not reliably convey their locations . There is also currently no ability to monitor which apps the kids are on..AskharjoonVersion: 3.2.2

READ THIS PRIOR TO DOWNLOADINGMy parents downloaded this app for me because they thought it would help me with managing my time on my phone. I agreed with them so we got the app. My phone REFUSED to work for 48 hours and the only way I could get it to work again was by uninstalling this app. When I say it didn’t work i mean I could not open anything regardless of the app saying I had time left. This app is good in theory but not very user friendly in my opinion. I suggest setting rules IN REAL LIFE about when your child can use their phone. (PS I am in 10th grade so I think I can give a valid opinion on this).KayleeJean007Version: 1.0.8

Would not recommend!Honestly i hate this. i may be biased as my parents used this to control my screen time and what i do on my phone— but i feel like there are way better options out there. i’ll start by mentioning i do like a few parts of the app. there’s a feature that lets u see ur child’s location, which may weird me out, but i definitely understand the need for it. i also like how it lets parents monitor their kids screen time, although i personally feel it takes it too far. first of all, it shows every website and app you use or download to your guardian. this gives you rly little privacy, which is pretty frustrating especially for a child or teenager. in my experience, this feature scared me a lot as well; i was terrified my parents would use it to either belittle me for my interests or force me to get rid of games and such that i enjoyed. it also lets your parents specifically block you from viewing certain things, which prevented me from playing a mobile game made for children 9+ (as i said, i’m definitely biased, tho i do think i have some valid points!). this is getting long, so i’ll end off by saying how this app and others like it can ruin the trust between children and parents. again, i’ll be speaking from my experience — my parents were always trying to control what i did both online and in person, which led to me having very little trust in them, and them using this app did not benefit that poor relationship. i feel like there are ways to monitor ur children and make sure they don’t view anything bad or inappropriate online without installing apps such as this. tldr, although the app works as intended, i would not recommend it to others because it gives ur child little privacy and prevents you from building a trusting relationship w them..KatsfuneralVersion: 3.5.1

Doesn’t work!!!I mainly use this app for the location services for my kid (teen driver who’s mom was killed in a wreck) so call me over protective, and it doesn’t work half the time. Been through the whole log out, log in, uninstall, and reinstall crap….still doesn’t work. I’ve only have got it to work one time in the last few months was when I had the phone right next to me. I probably gonna tell them they can keep this app and find something that actually works. Any suggestions on an app to replace this one?.Themaninblack901Version: 2.15.4

Total disappointment and waste of time/moneySpent 2 hours with a senior T-Mobile tech trying to set this app up only to find out that I be way it works is deeply flawed. Parents really don’t have any control through this app over kids’ phone usage. Their phones need the app too and once any limitation function is activated, they can just turn it off through their app or delete their app. If you kids are very small and don’t understand much about apps, or if they are super compliant, this may work for you. But for normal iPhone knowledgeable pre teens or teens .... good luck!.KjlacacaVersion: 2.12

Kills trust in kidsMy parents installed this childish app on my phone plan and it STINKS! There is no reason to use this if kids aren’t even looking at porn or anything like that. I have not looked at anything bad however, my parents decided to install this without telling me. I can’t go on YouTube,TikTok, or ebaumsworld without getting a stupid opendns error! I just hope that someday parents will understand what this does to kids. I am more sneaky because of this stupid app. Hope it gets taken off the App Store forever! 😡👿👎.KasperskyFan2873Version: 3.2.3

Doesn’t work, and no help from T-MobileUnable to add my sons phone to FamilyMode. We have talked to T-Mobile support several times, and still nothing. Each time they claim they are “opening a ticket” whatever that means, but that goes nowhere. When I call back, I get transferred to a call center and we do nothing but start the process all over again. Nobody ever follows up from the last ticket that was opened. I’ve been paying $10 a month and can’t even use the app..RubinIt RawVersion: 3.5.1

Great for terrible parents 😁🤞🏽My mother put this app on my phone and my ipad, and its the worst. my mom is aware that i have schoolwork to do, and at 08:00 my bedtime is over. i start school at 6:40 and put a bedtime for your child in my opinion is ridiculous. like why even bother buying your child a phone if all your going to do is control it, your just wasting your money in my opinion. i’m going to be honest, like if you’re a parent using this app, this is not helping you gain your child’s trust, it helps you lose their trust. using this app on your child especially if their older, makes them feel like you can’t trust them. and plus, they know you’re looking for trouble, they’re not going to give you that. you’re just wasting 100$ a year for nothing..Hannah ☹️💕Version: 2.15.4

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