La APP CFEcontigo está diseñada para: facilitar el pago de tus servicios mediante tarjetas bancarias de crédito y débito; solicitar cargo recurrente para pagar tu servicio; pagar con puntos BBVA; consultar tu saldo y descargar tu último recibo; ubicar los 10 Centros de Atención a Clientes más cercanos; reportar fallas de suministro de energía en tu servicio; activar tu recibo electrónico (paperless); calcular tus consumos posteriores de forma simulada y recordatorios de pago.
Para obtener la dirección precisa de los Centros de Atención a Clientes más cercanos debes activar tu ubicación y para recibir los recordatorios de pago tendrás que activar los mensajes push de la aplicación.
CFE Contigo Negative Reviews
WorthlessThis app will not load. I’ve never encountered worthless app ever in my 14 years with an iPhone..The little peaVersion: 4.3.0
App payment option not workingI’m having trouble making payments and adding payment information onto the app. An error message appears saying that I can’t add card or payment at this time. I have the latest 4.1 version installed. I physically went ti the CFE location and they said to call #071. I called the #071 and they said they had nothing to do with the app and could not help me. So what is the point of having this app if all I can do is see my bill. I want the convenience of paying on the app and not paying convenience charges for paying at their “accept payment providers”. This is ridiculous. This is 2023 not 1990 provide a working app that anyone in the world can use..NancB.Version: 4.1.0
This App doesn’t workEvery time I try to sign in I get an error message that says “We couldn’t establish a connection with our server. Please try again later”. Reading the comments from other users this seems to be a common problem. Several things need to get fixed ASAP!!
- The Sign In problem
- This App needs to work worldwide, there’s people that own a house in Mexico but live in other countries
- You need to accept credit cards not only from Mexico but from other countries as well like the U.S.
- You need to do a thorough Q.A. to this App to make sure everything works as expected.LtlJPVersion: 3.8
Horrible company!!Horrible!!! Actually they deserve not even 1 single star!!!App is useless! Can not even get in!! Set up accounts for payments to be recurring, since I am out of the country for a while, but it never worked!! They even stopped sending me a copy of my bill every 2 months via email !!! So I have to ask a friend to go find out how much is my bill and pay it for me! So much for going through all the trouble to fill up all the info to set up “recurring payments”!!This company is totally a nightmare!.NybaenVersion: 4.2.0
Cannot log inI have no problem logging in on my laptop but it says user does not exist when I try to log in...considering all the other comments this app is pretty useless. I am also wondering why CFE is the only utility that won’t accept American credit cards online...they accept them if you go pay in person, so it makes no sense. I have no problem paying Telnor (cable) or CESPT (water) online. They need to hire IT people that know what they are doing..LuluSDVersion: 3.6
Usuario no existeFirst it would say;” we are having trouble connecting to the server try again later” so I deleted the app and clean all temporary files.. tried to log in back in with e-mail and password and now it says; “”User does not exist””.. this is retarded because I was able to register and added both of my Houses Bills the first time I used the app and now nothing works… this App is a fail..MikelodeoVersion: 3.8
Doesn’t workApp fails to load every time, and when I’m finally able to input my debit card information it denies it and says to try a different card. Wish it was possible to access this information through the web since the app only works when it wants..Turtles9999Version: 3.6
Translation please!This seemed like my solution to avoid carrying enough pesos to pay annually at my electric provider in San Felipe Baja Norte
It would help a lot if the app developer would revise things so we could switch to English on the app
For now I will continue to pay annually and check back hoping for translation choice
The concept is good.QwkeVersion: 3.2
Times outWorks sometimes.
At this time it times out and the cars doesn't get charged. I get the option to try again but it doesn't work. I've turned on and off but that doesn't work.
Any solutions would be helpful..AakjionbVersion: 3.9.2
Posted PaymentI paid my bill at Chevron on Saturday. Today is Wednesday and the app still shows how much my bill was and doesn’t reflect my payment. Does this mean a mistake was made or your system doesn’t update to reflect payments made?.PAPI 90210Version: 4.0.1
Can't pay my billThe App doesn't work well. I have been trying for a week and it doesn't let me introduce my card. It was very easy the first time I did it. The web does't have easy option to pay the bill. I am very disappointed. I hope they fix the problem..Angie JimVersion: 4.2.0
App suddenly wouldn’t let me pay for 2 weeks and they shut my power offI work from home and lost clients. Had to drive an hour to pay and have them turn it back on. It took 2 days. We lost all the food in our fridge. The bug in this app ultimately cost me thousands of dollars..OnkogwhooVersion: 4.0.0
Credit CardsIt’s a shame you don’t except credit cards from other countries. Mexico is a very international country with many people from around the world living here. So now it’s back to the taking the paper bill to the local Oxxo to pay the bill in cash. 😆 I hope you fix that soon!.Fifer2032Version: 3.9.2
Poor appOnly works on cellular data. Anytime I get logged out it doesn’t have the ability to remember my password. If I try to reset my password by CFE sending an email- no emails EVER come. It’s impossible. You’d think if CFE can’t be bothered to deliver bills anymore they’d at least have an app that works in 2020 instead of this antiquated one. Spend some money and make a useable app!.Pnutski3Version: 3.7
CrashesLatest update crashes when opening.PproromVersion: 4.0.0
Doesn’t work at all!I’ve spent an hour trying to set up an account on this app and it keeps giving me an error when I try to create a password. This App is garbage. CFE has made it very difficult for Americans to pay their electricity bills with American based credit cards..Frustrated 2024Version: 4.1.1
Power cut offThe app won’t load. Tried to pay online since bill always comes past the due date. Power was turned off. Everything in refrigerator had to be thrown out. Bill now paid, but power still off. Been three weeks plus now! Fix your app!.ExpatJoeVersion: 3.6
Useless app for meThey accept only Mexican credit card for the payment. I am a permanent resident of Mexico but I don’t have Mexican C.C. I only have credit cards issued in my home country. Lots of foreigners live in Mexico and hope you will include us. Please don’t forget that we are also your customers.
Thanks.Mkb12162021Version: 3.8
Poor AppI have only been able to use app once. The rest of the time it just has not worked. So sad that a National company is unable to hire someone to develop a reliable app. I have given up and will delete app and go and pay in person..El CucapahVersion: 3.8
I need thisOnce again in won’t work. Couple payments fine then stops working. Turns off while signing in on iPad. Tired on phone, can sign in after making new password but won’t take payment..HgdejopiVersion: 4.0.0
Not a good appTrying to used the app but it takes forever to load. I have be able to see my account once after that time never again I'm not able to see my balance 🤦♀️.Rino1821Version: 3.9
Can’t pay anymoreUsed to work great. Then suddenly, my ATM card from Intercam was rejected. Fine for billing, receipts and information, but horrible as a payment vehicle..Dennis KoehlVersion: 4.0.2
Many issuesApp does not work 99.9 percent of the time. I have been able to log in only ONE time within 12 months. It would be beneficial for many of us to maintain this app and fix its issues..*ACV*Version: 3.9
Don’t waste time downloading this appI have an online account and when I try logging in with the app it says, email and password incorrect. Then I go online and log in with no problem..Oakland repperVersion: 4.2.0
Can’t change passwordAll attempts to change password through the app fail.
Also, it doesn’t make sense that the log-in for the CFE website is different from the log-in for the app. Make them the same for client convenience..SOYCHIMUELOYQUEVersion: 3.4
GarbageThis app is working great until they updated it recently. Now it crashes every time I try to enter my information. Never trust a government website or application. No matter what country.SammytalbVersion: 4.0.0
TroubleEverytime theres an update the app has troubles. App shuts down after trying to sign in. Just keep it simple. I live in another country and need to pay our bill in Mexico..AoznfjsoxVersion: 4.0.0
Does not workApp takes forever to load, or load not at all. When able to connect is denies my card information. Not able to complete transactions..AkbbolanosVersion: 3.7
This app is a big headacheIt does not accept any credit cards, we even tried one from CiBanco and nothing! We are new customers. I wish they would provide a good phone number so we can ask for help..RockylanceVersion: 3.2
Not working/no funcionaI updated the app yesterday and it shuts off before I can put my password in. I’ve uninstalled and reinstalled & restarted my phone with no luck..Luna Bo boonaVersion: 4.0.0
Developer needs more or BETTER SCHOOLINGMake sure ALL aspects of your app work before launching or at minimum, CORRECT the things in your app the users have been complaining about for 2+ years..Joe Boxer 😃Version: 3.9.2
SlowTakes forever to open an account.PatsionateVersion: 3.9
App does not workSometimes you can pay, other times you can’t. This is one of the most inconsistent apps out there.
It doesn’t even allow you to add new services numbers.
How do they expect you to pay? I guess they enjoy us waiting outside in line at their outdated and broken Cajeros that don’t accept cash or credit cards.
CFE…. One of the worst companies to ever exist..Seb856Version: 4.2.0
Can't pay my CFE billIdeally, I could use this app to pay my CFE bill but so far that is not the case. Also, I choose English as my language but everything is in Spanish..Infinitegrace2902Version: 3.9.2
Can't log into accountApp will not even stay open for more than 20 seconds at a time. If I could give 0 stars, I would..Loraina.lopezVersion: 4.0.0
CFE - get your s..t together.Your lucky you have a monopoly on power but at least make a usable app for your customers to pay their bill..BjarunnVersion: 4.0.2
Verify your internetCome on! This is ridiculous, it never works. Cfe corruption is so big that they contract developers for millions and nothing gets done right. This app is terrible..HrbtyVersion: 4.0.2
Won’t take my credit card anymoreI used to pay with my Mexican Visa card but now it tells me the account doesn’t exist. It would be great to pay online during a pandemic..TulumpatronVersion: 3.6
V4.0.1 / Login not workingI recently updated the app to v4.0.1.
It logged me off and now I cannot login back again.
I am using Apple ID and it is showing the following message: “Ocurrió un error al iniciar sesión”..RickyescalanteVersion: 4.0.1
Can’t get any credit card to work in itI tried a Mexican debit card, a Mexican credit card and a U.S. credit card - nothing works.JohnsonroseVersion: 4.0.2
Not worth a s@@@Must of the time the app won’t open. When it does it will not accept any credit card. I can review past billing but so what? Who paid who to write this app???? Ridiculous.BrucestaufferVersion: 3.5
App closes while signing in to appUnbelievably bad app. Can’t get half way through the sign in before app closes and disappears. Horrible update..Zbo11Version: 4.0.0
Use Xoom not thisHad it working in Mexico but when I go traveling it completely stop working use Xoom or a different app.GhostofKaiokenVersion: 3.8
Doesn’t WorkThe developers haven’t updated the app in months so it doesn’t even open on iPhone 15. Useless..Artisan360Version: 4.2.0
CFEThis app is useless. I can only use it while I’m in Mexico and they only accept a Mexican CC as form of payment. It never opens while I’m in the states and times out..MardeMenVersion: 3.8
Arreglen la app!!Por favor llevo mas de 1 año sin poder usarla ya que solo dice :
CFE CONTIGO
NO PUDIMOS ESTABLECER CONEXION CON NUESTRO SERVIDOR, INTENTALO MAS TARDE.
1 AÑO con el mismo problema!!! Para lo que cobran? Es para que tuvieran una app que FUNCIONARA!! Porfavor ARREGLENLO!.GiadennVersion: 3.8
Pérdida de tiempo!!!No pierdas tu tiempo con esta app..App Rater OneVersion: 3.7
No funcionaEs una porquería no puedo abrir la cuenta, siempre muestra para todo no encuentra servidor, no pierdan su tiempo.FacundopopVersion: 3.7
No funcionaNo hay manera de pagar... y no carga el aplicación muy mal.12roxVersion: 3.5
Botón de pagoEl botón de “pagar” no funciona. Ya intente descargar la aplicación otra vez y aún no funciona. Antes de la versión 3.5 si la pude utilizar.ENM2020Version: 3.5
RecibosNo funciona la opción de descargar recibos.OcenumVersion: 3.4
Impossible tu pagar my cuentaSoy canadiense y no puedo pagar mi cuenta con una tarjeta de crédito canadiense..Ben FrenetteVersion: 4.2.0
No deja pagarSolo da errores cada vez que quiero pagar..CoopersitaVersion: 4.2.0
AppImposible de usar la app o hacer un pago en ella. Muy inconveniente para aquellas personas que hacen sus pagos por medio de apps, no tienen seguimiento..JavoredVersion: 4.2.0
Esta app de CFENo funciona, arréglenla. Aquí las oficinas para ir a pagar son un “a……” solo arréglenlo, no tenemos otra opción mas que CFE..Me carga la chinVersion: 4.1.0
No sirveMe pide iOS 14 y en mi iPhone 6 ya no se puede descargar ese iOS déjenlo como antes todavía en noviembre pude usar la app y con esto que hicieron ya no puedo usar la app y en su página web lleva mas de un año que no funciona para ver el recibo dice que por el momento no sirve pero lleva así casi 2 años sin servir su página web para checar mi recibo ya que no me llegan a mi domicilio y ya hablé al 073 todo el 2022 y parte de este y nada no solucionan nada NO SIRVEN.Bernd KretzerVersion: 4.0.1
Horrible aplicación.This update to original aplicación is very bad. It crashes every time I try to enter aplicación. I tried reinstalling aplicación, nothing helps nothing works.User OksanaVersion: 4.0.0
Con la última actualización no se puede entrarDespués de que actualice la aplicación ya no puedo entrar, me da la página para poner email y contraseña pero al estar escribiendo la aplicación se cierra solita, no me digan que los contacte en Twitter porque no tengo tampoco sirve el quitarla y volverla a instalar..Kayna1Version: 4.0.0
NO PUEDO ABRIR LA APPCuando intento abrir la App aparece por un instante y se desaparece sin dar oportunidad a nada! My frustrante 😡.L&G 022Version: 4.0.0
Nunca sirveEspecialmente cuando lo necesitas para pagar de emergencia o tomar algún dato..KarloopsVersion: 3.9.2
BasuraFuncionaba muy bien, pero ahora ya nisiquiera me deja acceder
Culpa de eso me van a cortar la luz.ChingonzasoVersion: 3.9.2
Worst app everSin miedo a errar o exagerar. Diré que es la peor app que he usado en apple, siempre tiene errores o mensajes de error, siempre esta lenta o se atora, te cierra la sesión cuando quiere y si pones tu tarjeta te hace cobros sin autorización.
A veces es funcional para ver tus recibos pero muy rara vez funciona..RochewbaccaVersion: 3.9.2
No sirvePerdí tiempo intentando a registrar y mi dice que la contraseña no cumple los requisitos … pero todo sale correcto y verde … ni podía registrar!
A pagar??? Jaja que broma..The other jennVersion: 3.8
No se puede entrar a la appNunca pude entrar a la app, dice nuestro servidor no se puede conectar, inténtalo más tarde.Lopez UfarteVersion: 3.8
Cannot loginI was able to use app for about a week. After I could not login. If I reset password - it is said user with this email does not exists. If I try to create new user with email - it is said that user already exists. So frustrating. Please help..Llkv1021Version: 3.8
Garbage AppTotally useless application
Got connected only ones in two years
The same response from server “unable to connect “ try again later.OsetonVersion: 3.8
No puedo entrarAnoche me di de alta y luego que No pueden establecer Conexión con el Servidor,
Vi un comentario de alguien que tiene un año con el mismo problema jejejeje. qué me puedo esperar ?? si apenas llevo 12 horas con la app jajajaja.Amaury7777Version: 3.8
Correct rating -0No funciona ese solo regular problema. In Covid-19 times we can’t even pay with foreign credit or debit cards. We would have to go to CFE in person. Not very logical..HowcanwepossiblyPAYVersion: 3.7
Visa de CanadaMi visa no bueno por pago nada.Canada 613Version: 3.2
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CFE SSB
