MyLabcorp Customer Service

MyLabcorp Positive Reviews

Changed LabsI used to go to another Lab for blood work which was further from my home as a few places closed. So I called to see if t Lab Corp took my insurance. They did so I went there for the first time. What a difference. The front desk person was VERY helpful and made it simple and quick to sign in. I had a short wait as a walk in and the woman who did the test was so efficient and nice. This is where I would recommend to anyone needing those services..ShadesofbrandygoldVersion: 4.4.1

Can’t pay my invoiceWhen trying to pay my bill, I enter my name and it states by selecting next I’m agreeing to the terms and conditions. There isn’t a next button. I only see a cancel button. I’ve used the app to play my bill before, so I assume there is a temporary issue. I gave 3 stars because of this problem. I like the app to see my lab results. It’s easy to use and I see the results the day after my test. When this issue is fixed, I will give a 5 star review. Update- I still can’t pay using the app. Labcorp had the nerve to email me saying the company has made it simple. I realize I’m doing this from the convenience of my home, but I had to try several ways before I found a way to pay online. I checked to see if my app was updated and it was. I could pay online by logging on your site on a web browser. At least you know making a payment should be simple. Maybe one day you will actually make it easy..Miss_E_2015Version: 5.2.3

DisappointedLame that when you’re scheduling an appointment, app kicks you into web browser to do that. Then what’s the point of the app? I downloaded the app specifically because I did not want to use the web browser to schedule my appointment ! Everything should happen inside the app. Also, all the capchas when I’m checking if appointments are available at different locations…I signed in with my password…that shouldn’t be necessary. Also, showing my birthdate, but covering my email and phone number. Again, I signed in with my password and I’ve used you guys before…no reason to put my birthdate on the screen…that’s much more valuable to identity thieves..Catsarecool_007Version: 4.6.3

Labcorp App is nearly useless!I have a Labcorp account set up and can log in. I got the app to track and manage my lab work - it does neither! I cannot see my doctor ordered labs to verify the are “in the system” to make an appointment or show up for blood work! I cannot see billing information for my personal account without first entering a reference number from some paperwork! If I could actually get lab work completed and paid for, I might see the results- but no one answers a phone to address questions! Don’t they know this is the electronic age and my “secure” personal account should have all the necessary relevant LabCorp data to be useful??.HobidanVersion: 4.4.1

Patient: Donald YoungThe service was excellent. I didn’t get the young lady’s name that drew my blood but she was fantastic! Very pleasant and professional. I was in and out in about 10 minutes. She made it worth the trip. My complaints to her and to Labcorp..Don/New York CityVersion: 5.2.3

Hmmm someone forgot to finish their codingHey dev, so when I go to pay under billing, both options credit card and bank account both have the same problem… the option to continue/next aren’t available. The only option that is present is the cancel button which returns you to the billing page. This isn’t an issue on your website though. It’s only having this coding error on your app..AaronMendozaVersion: 5.2.1

Some bugs to work outNot sure if it’s just on my old iPhone SE with a small screen, but when I tap on the menu and then my name, the options that appear below it, are mostly not visible since they’re below my screen view, and there is no way to scroll down, because when you try to scroll, only the underlying page scrolls and not the overlaying menu itself. Otherwise seems like a fine app!.DeeroobVersion: 4.0.0

FaceTime and Bill Pay Doesn’t WorkI can’t log into the mobile app using FaceTime. I click on the icon at login page and nothing happens. I also cannot pay a bill using mobile app. I can enter my name but there is no Next button and can’t enter any more information. There is just a Cancel button. Online, I was able to select Apple Pay and pay my bill. Would prefer to use the mobile app..KinayatVersion: 5.2.3

Missing basic functionalityThe most basic requirement for getting labs drawn is having a written order from your doctor. There is no way to upload an order when you schedule your labs. It was a tremendous hassle to get the order my doctor sent me via email to Labcorp. There’s a simple solution: let the patient upload the order when they schedule in the app..LawyerGrrlVersion: 6.2.0

DuhIn order to make an appointment you have to do it in internet browser not in app. They do not display pending physician orders which is what I need. I make an appointment, wait 3 weeks, go to lab, no physician order. Would have been sooo much nice to view orders BEFORE MAKING THE APPOINT. Now I leave call physician and explain why no completed labs.. I really miss the days when you just took your lab slip to the place that draws blood. Lousy app..SarenatyVersion: 4.4.1

Signing inWhat is the point of allowing us to use Face ID if I have to log in with email and password? I use this app once every few months, granted, but still. Really annoying that I have to somehow remember a password I use four times a year that’s different from all the others, and I’m completely screwed if I don’t remember it..8636361865Version: 6.1.0

Difficult to pay billHave tried to pay bill balance multiple times through the app. States to click next and there is no next button for me enter credit card info. If you want to get paid, make it easier to pay you. That being said, viewing lab results is great!.ThisHasBeenReviewedByKVersion: 5.2.2

New update is much better!!Lot of improvements in this new release. registered and viewed my results with in minutes. It is smooth experience throughout the app..Adasen77Version: 4.0.0

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MyLabcorp Negative Reviews

Nothing but a poorly working web browserThis is nothing but a poorly working web browser. It looks and shows the exact same info as if on the website. And just like the website, it doesn’t show any info. You have to have the exact billing info to make payments, but it doesn’t show you anything but what is owed. No explanations, no details, just what is supposedly owed. I cannot search bills to see if I have received them all or get more into. Very deceptive business practices. Then, there is the appointment creation option. Neither the website or the app work to make appointments. They allow you to find local Labcorp locations, but once the appointment button is picked, nothing is listed in the service so the choose date and time box is grayed out and you cannot progress. I have tried this on the app and the web and got the same results even after shutting both down and restarting my phone. Nothing works..AdegrisellesVersion: 6.1.0

Seriously buggy on iOS 16.6The developers seriously need to address interface issues that make the iPhone experience unusable. The popup admonition to review their new user agreement is non-functional; you can’t click the link to review it, and multiple clicks of the X to close it has no effect. In fact, the interface acts as if it is not there because selecting the review button or the X highlights text behind the popup! Also, the banner at the top of the page shifts to the middle of the page as you scroll down and ultimately blocks the bottom of the page when you reach the end of the scroll. A wholly frustrating experience from the moment you login and realize you can’t see or do anything..Cessna210TimVersion: 4.6.3

Glorified version of the website - functional but not much moreSo the app is functional, but appears to be more like a mobile friendly version of their website rather than anything imagined as an app from the ground up - which brings me to my biggest gripe - why on earth does it need to be over 600Mb in size? Just seems like bloat. Anyway, once you have a Labcorp account you can at least link it to your Health app and get results there instead - but that doesn’t help with any results for dependents. Also, defaults to just show my latest results - every time I login in I have to tap through and set the view to show all results, not just mine..OurstanleyVersion: 4.1.1

Useful but is very buggy 🐛Your login an password change process is very buggy. It has a criteria that pops up only sometimes and goes away so fast it’s unreadable. You don’t allow pasting passwords which is understandable but probably unnecessary and when someone logs out their password is immediately unusable. Also, the face recognition feature doesn’t work or invalidates my password. When it finally works the results are great but way to difficult and the user experience isn’t good at all. You need to fix this as otherwise it’s a great concept as I like having a record of all my tests. But it’s too hard to get them..Javier roverVersion: 4.1.1

Glorified wrapper for their websiteThe LabCorp app is not a whole lot more than their website made into an app. In many ways it looks like they hired a couple of developers willing to work for the lowest amount possible and it functions that way too. For example, I tried to pay a few invoices in the app but the “submit” button on the review payment page was missing. I feel like being able to submit payment should be one of the primary purposes of an app like this? I also don’t like how it kicks you onto Safari to enter payment info. Again, that should be a basic function of this app..Swinebone091516Version: 4.6.3

Can’t tell what orders are pendingI can’t tell what orders are pending. Also they basically have a monopoly on testing so the market isn’t deciding which company should be being used. I very very very passionately hate this company. I’ve also seen them being incredibly rude to people in person. They ask for physical sheets of paper for orders but make people check in digitally and get results digitally but to drop stuff off they won’t have you in the system. I had to drive an extra hour because apparently I needed this sheet of paper and they couldn’t look me up. I am more than infuriated with them. If anyone can create a service to compete with these awful humans, please do..Geoff2711111111Version: 4.0.0

Badly written App released without being property testedWhen trying to enter a password, the screen scrolls to the bottom of the screen.... had to try 10 times before the cursor finally allowed me to enter the password in the proper field.... When trying to make an appointment, at the question " will you be fasting", selecting NO generates an error message So I had to select Yes to be able to move to the next step : " Choose Date and Time" Alas, selecting this button opens a new window with a spinning wheel that spins, and spins, and spins and never gives me a date to choose from. After now 15 minutes wasted on such a badly written App, I just gave up and I am writing this review..8FITSFVersion: 4.3.1

Lazy webview appThis app is very obviously just a webpage with Face ID functionality, and slower initial load times. If you leave it for too long, and then come back, it loses state, and only forces you to log back in once you start clicking around. Additionally, even with a really fast connection, the app always takes at least five seconds to initialize, not sure if this is a programmed delay, but a website would load much faster. I can’t fathom why the ratings on this are so high, a company this large should have more competent UX design and review processes..TelepheedianVersion: 5.2.3

Not able to edit pdf in app, not able to use apple pay through patient portalWhen I try to fill out pdfs on my phone a box pops up that says “Without the owner password, you do not have permission to save this document. Enter owner password to unlock saving”. When I went to pay my bill while signed in as a patient, it only offered card and bank options, not apple pay/paypal/google pay. I had to log out and pay my bill as a guest to get access to these options. Kind of crazy how little attention to detail is shown to things like paperwork and billing. Get better QA testers..VerdthebirdVersion: 6.0.0

Unable to process paymentAbsolutely ridiculous in trying to pay invoices through the app. When I go in there it says nothing is due then when I type in the invoice number it shows it then it won’t let me actually pay it. I fill in the name they want to do credit card and then it says select go, but there is no go button also as I signed in it said they now accept Apple Pay but don’t see that as an option once I typed in my name, and there is no go button as I said before..ScutmudVersion: 4.6.3

It’s just a viewerBasically the app acts like a browser so it makes it extra bad when it doesn’t work properly. Face ID doesn’t work at all. And the site is down half the time so the app doesn’t work and when you go to an actual browser, it won’t work because the website is always broken. These seem like simple issues to prevent. They really need to change their engineering leadership and introduce better practices to prevent bugs from being released and constantly breaking the patient portal..Majorr90Version: 4.6.3

Website is much betterThe website is so much better than the app. I tried to pay my bill in the app multiple times (because the website kept launching the app whether I wanted it to or not), but pressing the pay button kept crashing. So I deleted the app, used the website, and it was even easier because the website has Apple Pay and the app does not. Why do companies keep insisting on having an app when their websites are better?.EricNauVersion: 6.1.0

App is a total waste of timeThis app is totally useless. I have an account with LabCorp I can log in but for the two years I’ve had an account I have NEVER been able to view test results via the app. I needed to log in via my web browser and manually enter my login information to access information. When using the app I repeatedly am told there are NO test results available for me even after having received an email saying they were available..OnTheRoadFotosVersion: 5.2.1

The latest update is terribleThe latest update for this app made it barely useable. FaceID is no longer a thing it seems like. Other times the app asks you if you want to resume your session only to then show the sign up page for a new account if you say yes. I can’t even imagine what a security gamble such a broken up is, esp. when we are talking about personal health information. They really need to improve their QA process, because this is just embarrassing..BlackTourmalinVersion: 4.0.0

Surprisingly badYes I have the newest version- just downloaded today. I tried to paste my password- paste doesn’t work. I tried to log in with Face ID- doesn’t work. Then it logged me out pretty quickly and I had to do the nonsense a second time. And once I finally logged in, it’s pretty useless. I tried to set my notification preferences- there aren’t any. I tried to set my sharing preferences- nowhere to be found. I thinking Labcorp as being cutting edge but this app is really bad..AllanRosenVersion: 4.6.3

Do you want my payments or not?It’s nice to know your test results on the go, but when they let you know they need paid, the app doesn’t always want to cooperate, not allowing for input of card or bank information besides first and last names. It’s almost as if the billing department really wants to send letters to justify the collections section. If not for that giant headache it would be a much higher rating..BillcephusVersion: 5.2.1

More Analytics will make it betterSince all the data is there, it would be more helpful if we could compare all the data (or selected period) and see if certain results are getting better or not in one spot. For example, if I wanted to see how my A1C results changed over the years, I should be able to do so without opening all the results from each test..JaneDoe789Version: 4.6.3

Billing section very badFix it: 1. Error message how up immediately while start entering First name and Last name 2. Removes entire credit card number on when you try to delete my one wrong number, is dum developer expects that some one enter whole 16 digit card correct using mobile😂 3. With one error all entry boxes marked as red and no going or clearing back until close the app and start over. 4. Who on earth will put 2 boxes like CC number and expiry etc side by side in mobile. They should be responsive and should go down and non scrollable. Suggestions: Add the feature of Scan CC and read the information in. Finally have your developers and testers, manager use the app for a week before release it to public..Raj.KatukojwalaVersion: 4.6.3

Worst Lab App PeriodSo far I have tried multiple times to create an account. It just sits there and spins forever telling me not close it. I set it down and walked away. Made food and walked my dog and the app was still spinning. I have a gigabit connection and everything g else works fine so I have to conclude their app is just terrible. It makes me want to find a job with insurance that can use Quest again. I never thought I could miss them but here we are..Bk386564Version: 5.2.1

Not User FriendlyThere are buttons such as view my bill that don’t work when pressed. Also it doesn’t allow you to paste your password from a password management app for example. I think it’s more secure to allow people to copy a random password from a password app than entering it manually, plus less mistakes when entering it in..GreenchillidudeVersion: 4.0.0

Failed on New Account SetupI kept getting red error “Items highlighted in red need to be addressed” with nothing incorrect and nothing highlighted. I went to the website and set up the account and noticed that the site has the “I am not a robot” challenge. The app did not and looked to be just a portal to the site. App worked fine after account was set up from web..Mr. Yuck-OVersion: 4.6.3

Horrible User InterfaceCan’t change or create a new strong password. Doesn’t support Apples Strong password generator and doesn’t allow you to use the paste feature to paste in a new password from your clipboard (e.g. copied from a random password generator). This is a medical app with confidential data. You would think they would promote the ability to easily use strong passwords (which aren’t easily remembered)..Randy SettergrenVersion: 4.0.0

Change in AppI loved this app, used it often. But something has changed and I’ve tried to delete and download again but there is a bar across the screen that moves and makes it impossible to type information. I can not tell if my payment has gone through. Please fix the app..Jerilynn74Version: 4.6.3

IssuePerhaps I’m crazy, but I can’t complete a payment process through the app. After entering my payment detail, I see a prompt saying “By clicking Next, you agree to our terms and conditions.” However, I can’t find the “Next” button anywhere, even after reviewing the terms. Please review and check for a possible bug..Last Resort 19Version: 5.2.3

Can not see my results even though I paid for in fullHave account but result not there. But payment for tests was required on my account. I paid. Still no results. Complained and was told to delete my account and set up another account that my info don’t match. What? But the payment was made and the new account won’t show a payment made if I delete the account. This may end up in a law suit..MhstroupVersion: 5.2.3

TIME I'LL NEVER GET BACK1) A TWO out of TEN!! As CRAP APPS go! At least it's better than my Privia. 2) TIME I'LL NEVER GET BACK!! 3) These developers' DO NOT seem to understand that Chrome and iCloud key Chain—will autofill email and passwords. It always takes 2–4 rounds of entering my email and password for it to work—MANY TIMES it just doesn't work!! Today it kept plastering the Labcorp logo over the password field. 4) App should have the ability to print an End of Year Statement—for FSA & HSA accounts!! 5) TECH SUPPORT didn't address issues just kept saying well it's working now! (LOL) But it's not really funny at all. You get what you pay for. SMH TIME (Like a bad movie) THAT I'LL NEVER GET BACK😞.AzureBlue4Version: 4.6.3

Not what it used to beThe App and customer experience for Labcorp USED TO BE seamless and great, however now it appears the app is just the website, with more limitations (at least the web lets you you used your saved information). I can’t even easily pay my invoices or schedule appointments without having to log in (it doesn’t allow for access to saved information)..Newark to Jersey city commuterVersion: 6.0.0

App doesn’t work for paying a billI’ve been trying for weeks to pay a bill through the app. To enter a new credit card, It asks you to enter your name and press “next” but there is no “next” button, no option to go to whatever is “next.” Only option is to cancel, which doesn’t get the bill paid. Fix your app so people can pay their bills!!!!!.AJ6359Version: 5.2.2

I should’ve believed the reviewsI’m not able to create a new patient account, keeps giving me an error while creating a password saying it’s missing a character but, also the app confirms me in green letters that my passwords match. I tried several different times but no luck. I work in tech, whoever is in charge of this app is costing you a fortune. Investors , try the app yourself before investing into this company..ZepiaVersion: 4.0.0

Terrible app.Buggy, just a worse version of their website. Do I really need to print out a form, fill it out, scan it back, wait for a response to authenticate my identity to receive results? Because that would be ridiculous… like the world hasn’t become 10x more complicated with Covid, the LEAST you could do is create a freaking app the helps the cause instead of adding gas to the fire..Ejp11Version: 4.1.1

Update broke itApp always just provides the basic but recent update broke it. App now sticks on “establishing secure connection”. So much for improved app Original review Does the basics but it could be so much more. There should be a way to chart labs and/or to view the same labs over a period of time. Should be a way to view billing/payment history. iPad should be designed to make better use of space..JakeindcVersion: 5.2.0

Doesn’t workAside from not being compatible with password managers or copy/paste features. It functions horribly as does their website. Both the app and site are throwing a 502 gateway error when simply trying to schedule an appointment. I’m not going to do a walk-in. I hate the competitor so much that I was willing to give LabCorp a go, but this app has sent me right back to their competition..RynVengefulVersion: 4.0.0

Horrible appI’ve been waiting for results for a Covid pcr test. Had the test done February 16th. It’s supposed to take 3 days. I called the Emurgent care on the 17 and they gave me the results. Today is the 24th and the results still aren’t posted on the LabcorpPatient app. Terrible application. People are waiting for results and they don’t get posted. What if someone doesn’t have the good sense to call the doctors office? Definitely a 👎🏾.PersonlladyVersion: 4.0.0

App is terrible nowThis app used to be good. Now its like their developers got lazy and decided to just render their website in an iframe. Except it doesnt work now and you cant make payments anymore, because onetrust jumps in and asks about cookies in the middle of a payment and completely breaks the payment workflow. So the lazy developers didnt even test this scenario. Fire your lazy developers Labcorp! Go back to the professionals you had before!.NoapplenoVersion: 4.6.3

The app freezesThe app freezes at check in. So I used the machine to check in, both also freezes. None of the pharmacies try to help, they just say oh ok and keep on working. The person ( black lady) who supposed to draw blood came out, ask me if I checked in, I said the computer freezes on me, she kept repeating the questions, I told her again, I wasn’t able to finish it, because the computer freezes on me. She just gave me a dirty look and closed the door on me… yep, just like that, left me hanging… I don’t know what to do and certainly not wanting her to draw my blood. Even though this location is right next to my house, I’m NEVER coming back again..LalasummerVersion: 4.4.1

Terrible experienceThe identity verification questions were completely unrelated to me, I didn’t own a 1997 Chevy nor a Jaguar but apparently you know me better than I do. Next step was sending in a form which requested a password I never made, this was not the account password. Thankfully I was emailed the results via the store and didn’t actually need to depend on this unreliable service, goodbye..&Alex&Version: 4.5.1

Not stable or helpful — most functions redirect to websiteThis app has been bad for years and never seems to improve. Mostly it’s incredibly slow and u responsive. Error messages provide no context. Even when it works, most functions redirect to the very bad and equally slow website, which also requires another slow login..Steve159Version: 5.2.3

Biometric login stops workingCan’t login using Face ID on my phone; it just store wiring at random requiring me to reinstall to resolve the issue. In addition, at times in unable to login with the app but an able to login to the web portal with the same credentials. Reset the password to say? Did that in the app and the new password doesn’t work yet it works on the website..TxmitchVersion: 5.2.3

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