Healow Customer Service

Healow Positive Reviews

Was told complete wrong infoFirst actual appointment I was told that I would be sent to the right psychiatrist to go ahead and get me to the right psychiatrist that I could see in person and on television so that I could be prescribed the right medication that I have already been on now. I am stuck in a situation where I don’t have any medication and I’m supposed to just be off the medication when you can die from being off this medication like this, so I wouldn’t recommend going here. If you need somebody to help you with anything that Hass to do with anxiety I am trying to work with them on seeing if they can get me some medication called in for a few days, but I’m getting no response and I am being told that nothing can be done due to their practice ways which is fine but I was told by the first visit that I would be sent to a doctor that I can see television the first time that I would also be able to go in and see so they could prescribed the right medicationand that’s what I needed and that’s what I did not get..rothVersion: 7.1.0

Super Helpful Health Tracking App :)I’ve used ‘healow’ for several years now. In that time I’ve had a couple of surgeries, mental health appointments, ER visits, 2 hospital stays, medical appointments, drug & alcohol abuse rehab, prescriptions, annual physicals, etc, etc & being a person with ADHD it helps me tremendously with keeping all my important heath info together, organized, situated, handy, easy to understand & access…ANYWHERE at that! It’s fantastic & has been super helpful in tracking my heath informations making my appointments efficient - I leave feeling heard, confident, knowledgeable - like I got my $ worth. My Dr’s are able to treat me comprehensively because they’re fully informed, & are happy to respectfully hear me out as a patient because they can see I care about my health. It’s a win-win all around. I highly recommend this app. Thank you developers, from the bottom of my heart. I truly love your app. ❤️.FL_QuaintrelleVersion: 6.9.1

Don’t understand what most of you have Against security measuresI for one like the added measures. If you’ve ever had your identity stolen and your medical information and insurance used and then have to fight for years to clean it up you should be happy that they’re taking these extra subs to protect you so one extra strap may be frustrating but in the long run it could be saving you 1 million other stops. Love the doctors love the app and the security. With having stage four bone cancer that is now going to the brain barrier my left orbital socket and plate the extra measures are good for me and I take them every time because I am not having my identity insurance and all of that stolen again so I praise the app, five stars I’d give it 10 if I could.SurvivorKymVersion: 6.9.0

Nice features but the interface could use some workBeing able to communicate directly with my doctor through the app has been a game changer. Being able to see my medical records on the app is amazing! Here are a couple of suggestions though. The messaging feature is a little clunky. Unless I access it from the records section of the app, it won’t let me reply to messages. Even worse, you have to start over each time on selecting your provider/facility, then your doctor. Can we please get the ability to just have that information saved and pre-populated when writing messages until we change it? Additionally, it would be really great to be able to share file attachments like images or PDFs. Lastly, I love the feature where you can share Fitbit data with your doctor. Will we one day be able to also share Apple Health data? It would be great to able to give my doctor access to data from my Apple Watch..DonhessmanVersion: 5.5.1

Not at all accessible.My general practitioner as well as my allergist both use this app. It is not at all accessible. It was somewhat accessible in earlier versions, but now that it has changed, the accessibility is completely out the window. most frustrating? The buttons are not labeled to start with, which would be incredibly helpful if they were. you have to tell your App designers that you can’t just label a button, “button,” and have that be that. You have to tell me what it means. Messages, appointments, etc. because of this, there is no way for me to find the messages portal, so I can’t leave a message with my doctor at all. Also cannot make an appointment. I am blind, the only way now that I can even reach my doctors is to call them, because this app is absolutely useless. Please fix it. We need some help here..Lmagnuson39Version: 7.0.3

The best app, for the very best Doctor.I’ve seen my doctor going on over 10 year. The problems I have were so huge that it would overwhelm most doctors, not this doctor. He saved my life and I’ll always be happy and respect him, not only him as as a person, but I’ll always trust and respect his treatment and medication plans. Not only has the treatment he has given me works l, but I’m no longer the sick and dying person that I was going to be. This app shows all the meds I’m on, it shows so many things that makes me feel like my doctor is always an app away. So thank you, Healow, for letting me write this to show just a little of how I feel about my doctor and this app. Thanks Again, Steven S..LoganRexLovelessVersion: 5.4.0

Good but messaging needs improvementThis App is a well done application that provides good medical record keeping and communication between patient and doctors. The one issue that is a problem for this application is the messaging. When constructing a message addressed to a doctor, many times an error appears when attempting to send a message, “only valid characters are allowed (A-Z, a-z, 0-9), including all special characters“. Yet the message does not include any invalid characters or even special characters beyond “)” and “(“ according to the error message. To work around this error, I have to construct my message in the IOS “note” app and then copy/paste the message to the Healow app. This is very inconvenient. But I still use this application to communicate with my doctors..GP-1970Version: 6.9.1

Works but needs workThough I installed this app a couple years ago, I haven’t needed to really use it until recently. How do I delete or even archive “we miss you” or “happy holidays” messages? Messages need the option to maintain their thread like in every other messaging app. I like having a history of my lab and test results and have been able to rely on this feature and is what has kept me using it. One of my main concerns is readability. The fonts are small, thin and lightweight which makes them difficult to read. I could rely more on the icons (appointments, records, etc) on the main screen if they’re easier to see (small, faint, and detailed). Ironically they are easier to see on the Help screen! The readability issue applies to every screen. Sadly, I think this app must be one of the lower priced among the options for medical professionals. The version history reflects a lot of bug response, but the last enhancement was 8 months ago and the last update 2 years ago. The in-app “report a problem” is non-functioning. I question whether the development team even follows reviews/suggestions for improvement or actively works to improve this app. It works, but comes in juuuust under the wire..TeeblackleyVersion: 6.6.0

Shocked how helpful it is!!I’ve only used this for about 3 mths. I have a TON of scripts due to nerve damage, high blood pressure and now liver issues because of the long term medications that I need. I never remember when I’ve made my next app & I always lose the cards. This has everything in one place. Finally!!! Plus my doctor’s office is able to answer day to day questions, refill non-narcotic medication and I am able to find out about past visits all together. I have a lot of health issues so I find this VERY helpful. If you are the same or have an elderly parent/family member this will make life so easy. Only 4 ⭐️ because I haven’t figured it all out..Supernatural witchVersion: 5.3.0

Heading in right directionThis app has a lot of excellent features, and I especially appreciate the efficiency of communication it allows between me and my children’s pediatrician. I have been using this app for several years now, and the main thing I‘d ask you to improve is the messaging. Parents/patients need the ability to reply, and to also see the original sent message. It’s really frustrating to have to completely start over a message each time a response is needed, and to not even be able to refer back to the original/other follow-up messages. ... Other than that, the app’s features are really great. Love the access to all records, lab reports, health logs, visit summaries, etc. UX is intuitive and simple..AprilpattVersion: 6.6.0

Customer Service is helpfulI’ve had issues with this app for a good year now! I finally left a bad review because I’ve been unable to get it to work and the mobile website I had to resort to using isn’t very phone compatible. I always make sure my apps and phone are up to date so that wasn’t the issue. Well customer service contacted me about trying to fix the issues I was having. You know the old saying “turn it off and back on” well…. I had to uninstall and reinstall the app and it fixed the login issues. So for now it’s working! Hoping it stays that way. 😁 so I’ve changed the review because they were helpful.Lacy.UrbanLegendVersion: 7.1.0

Works okay after lots of issues butIf you’re looking for a product that works as a portal for your practice know this: I received an email Sept 2023 that said “statement reminder” when I hadn’t received a first statement and it opens in a link that isn’t compatible with mobile browsers - and the functionality doesn’t exist in the app as per a fast customer service reply even though the email contains an ad for the app - so I went back to 2010 and got on to a computer to pay it, then the next day received an email titled Statement Notification! with a very mobile friendly link to pay the same bill for which I had also received notification from my credit card that it was paid..JulesagogoVersion: 7.1.0

Awesome app for those that live long distances from your Dr.I have had pleasure of using the app since it’s inception. Just the ability to request prescription refills alone is Very accommodating. Having your clinical I.e, blood work results at you fingertip, doctors comments and suggestions on improving your healthy life imbalances. Doctor patient communication is enhanced allowing doctors to address patients current and possibly additional concerns or issues that he or she may get answers from dr on the portal. Access to : heath and prescription records, labs , schedule office visits, get referrals, etc... I live 4.5 hours away. Great time saving , informative app.. believe me not too many medical centers are progressive in their patient come first approach.TroyaleeVersion: 5.4.0

Absolutely awesomeI like having this option to tell my doctor something that is on my mind that I might forget by the time I go for my appointment. Sometimes it ends up looking like a chapter of a book, but it saves him time when I am there, bc he knows already and is prepared to take care of the problem. If I had not sent a message, I would be in the exam room longer, taking up some time that should be for another patient. I did have a problem with not being able to send bc of commas, etc. after telling the receptionist at the office she gave me a phone number and I called, got it taken care of and now have no problem..Deafie_bVersion: 5.4.2

Great appI love Healow, I really do. It's a great app, but my only complaint is that when you're sending a message to your doctor/nurse or whoever, it doesn't allow you to use apostrophes. It says "special characters like ' are not allowed." Is there any way to fix this?? Because I type contractions more often than not without thinking and autocorrect fixes it too if you don't put it in, and separating out all the words or taking the apostrophes out is really annoying and takes more time than necessary. I know this is a minor thing but it's SUPER annoying. But regardless of that it's still a great app that I would recommend to others..AfletteVersion: 5.4.0

Excellent portability if you have more than one physicianI like having all my lab values available so I can just hand my phone to a new doctor to view any needed lab data directly. Text messaging directly with doctor’s nurse has given me fast direct access you would never match with phone calls. Appointments are easily verified by dates & times if you forget. In addition, appointment reminders can be sent to you as well. Medication records are continuously available for your convenience and easy to update by you and your physician. This is a concise, easy to use medical program everyone will appreciate..KS FlatlanderVersion: 5.3.0

Unable to open pdf documentI had to use the app and web version for getting a medical report. Though there is a link on the dashboard, the browser tab just goes blank, irrespective of whichever browser I use. Same with the app. While customer service has been kind of responsive, they dropped the ball in getting things done, asking the doctors office to Re upload. Doc office starts saying it is not on Healow, though the entire enablement is on Healow. Would have expected better ownership by customer service team in getting things done. Reason cited is that, they can’t access patient records. In reality none of that is needed to be done. Back to the situation of trying to get a hard copy.Assfgaecnhxfbxb v.Version: 7.1.0

Dr Peter W BarlowThis is the easiest and most efficient healthcare portal I have ever used. Every function is easy to use by the mere fact I get quick replies. There are a lot of intuitive functions that makes this portal exceptional. What I believe, especially for an healthcare portal, it has a v efficient access w/its security access that works every time even in dim lighting. This has to be good for seniors who have issues w/todays electronics. I have had this app for 5 years and it has never required a do-over to confirm the Face ID. I would recommend this portal for the busiest or the start up practice..Secret DPVersion: 7.1.2

Referring Dr BrownI was in need of a new Doctor ASAP and found this group of doctors. I had such nerves about having to find a new family doctor. I came across the Houston Primary Care group and was extremely pleased with the staff in Byron. I made an appointment and was seen that next day. I am so pleased with the staff that I’ve worked with. I was afraid to make the switch, but I am extremely impressed with Dr. Brown and his staff. I was made to feel right at home, like I had been with them for years. From the front desk to Henry in the back office. I would recommend this group and Dr. John Brown to anyone who is looking to have a true Family Practice..Tink 1966Version: 5.5.1

Jaybird 2019I can access the He’ll app just fine but I am unable to make an appointment if necessary the only way I can make an appointment is by calling the office or accessing it via Web portal being that I am legally blind it would be easier for me if I was able to make an appointment via the app and I am able to send and receive messages just fine it would make it so much easier for me though if I was able to send a appointment message through the app I mean it would be easier for me if I was able to set up an appointment through the app.Bj234989Version: 7.0.3

Needs improvement.I do like the app,but there are improvement that need to be made. For example one of the my most used feature is the messaging. Most of the time it’s easier than making a phone call however I can’t see the message until 2 hours after it was sent even if I check the app constantly. If my doctor sent me a message at 3 o’clock I won’t be in my inbox until 5 which is a frustrating inconvenience. It would also be helpful if I could get a notification when I get a message as well. The telahealth visit through the app is hit or miss and my doctor and I often have to do it another way. If the developers take one thing from this review to fix please fix the messaging lag..MMMM1011Version: 6.6.0

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Healow Negative Reviews

Not convinced it’s benefits outweigh the concernsI agree with some of the reviewers that security of such sensitive and critical data is concerning. I have had my identity stolen twice and dealing with another medical fight I never used tgat had my information and it was compromised. So I had find out what information they did have which was ridiculous effort and never got a straight answer and then found out they were storing info for several pharmacy chains without notifying the customers. Unreal how they force you to use electronic media to communicate and share medical info, and claim to ensure the highest level of security but when it happens they disappear and find some third party to send out useless credit monitoring services to police the damage at a the cheapest lowest level possible and act like they had no hand in any of that mess. So they think so little if our concern and the data itself but they not provide alternatives that keep the information safe, prohibited from accessing/storing /duplicating and abseany sort of financial or ID. Someone will hack it. As far as functionality the app provides no special support or service that were better served by people who became familiar with your health and knew your face/ name. Maybe it’s me and my dismal attitude but I don’t find the whole idea that my personal info is now open house for any provider of services to demand.M89ariaVersion: 7.0.6

Constant Problems & Awful SupportIf you happen to have one or more healthcare providers who are forcing you to use the Healow app and/or portal for communication with your doctor, lab results, prescription, refills, etc. — good luck! After you synch a more than a couple healthcare practices and patients (your children for example) and user names and passwords, the app can no longer access all of them without glitching or giving you a constant error. You cannot call and speak to a human at customer support. I tried, and they told me they could not help me — that I had to go through the website. So, I spent hours online and emailing with tech support only to not resolve anything and have them make suggestions that were not helpful — something that would’ve been much easier to navigate with an actual conversation. Healow, then closed my case, emailing me telling me they’d resolved my issue (nothing was resolved). My doctor’s office has also tried to troubleshoot unsuccessfully and can’t figure it out. So, communication with this particular practice is a constant problem and source of frustration. This is supposed to make my healthcare more accessible and easier to navigate. If anything, it is the exact opposite. The app works for the first two practices I used Healow for, but every healthcare practice added after that has not worked properly — if at all..#afriendlybookwormVersion: 7.1.0

Think app needs an update bc of iOS 15Can login but initially it was not being able to make an appointment and view records. Didn’t try sending message via the app as I had no reason to do so. Eventually was able to make an appointment. But still trouble login to view records pops up. Deleting app and all you should do with an app not responding as it should has not helped. Update: been reading other reviews. I had a drive through Covid test and because of that, I was in the medical clinics system with Healow being available that I didn’t know at the time. Later after seeing that place used Healow, I was able to use my phone number with some information to get in via a web browser on my computer. Can’t recall if I input a password in account there, suspect I did. But do know I did not know my user name from the browser computer version. So the app. Frustrating to get in. Think I clicked forgot password but do know that I was allowed to use my phone to login and from there saw my user name. No idea if others use FirstnameLastnameBirthyear for user name. I wish I could recall when the password was made, likely it was browser version. Capital first letter of first name and Capital first letter of last name then 19- - birth year and no spaces. This worked for my husband too..PennybinkVersion: 6.8.1

Zero Confidence in HealowMy health care provider swapped from Follow My Health to Healow. Prior to the change I was not too fond of Follow My Health. Since the transition I can honestly say that in my personal experience Follow My Health is a Rock Star when compared to Healow. I can only assume the “low” in Healow stands for low bidder. I initially gave up after multiple attempts to set up a Healo account to access my personal medical records. Recently (many months later) I made another attempt which proved just as frustrating and unsuccessful. Eventually support was received from my Medical Providers staff. Healow support is in my experience non-existent. As to the Healow app’s content and ease of use. My experience thus far warrants Zero Stars ! I suspect Healow is in the profit business and not the medical records business. This patient’s experience allows Healow’s site was definitely not created from a patient’s perspective or needs. Their site does not even recognize my Primary Care Provider or The Medical Practice they service after requesting just that info ! With no intention to create a negative this has thus far been my personal experience. Hopefully one that Healow will consider to improve their service. If and when they were to make improvements I will post a retraction with a better score. Till then I hope your experience is better than mine..PJJJK in MAVersion: 6.9.0

Nonfunctional appWasted 2 hours trying to set up this app the night before an appointment. Issue is I already had Healow installed in prep for a different appointment. Process went fairly smoothly to log into the portal the first time but that appointment is days away. I have an appointment tomorrow with another provider who unfortunately also requires Healow. App is already installed and NOTHING works to add a new account from the app (using iPhone 11)...finds provider but subsequent prompts just will not accept input. Bailed out and logged in from my newer laptop only to watch it reject every browser I tried (Chrome, IE, Edge) as “unsupported.” Ended up giving up and logging on using the browser app from my iPhone, bypasses the app entirely. At least the test didn’t reject the browser, but it’s really not optimized for the main bike screen. Due to COVID risk,I need these virtual visits. Guess if it doesn’t work tomorrow with my crazy workaround I’ll cancel my appointment and blame it on eClinicalWorks. I know I won’t be the first to do so. As an IT professional in healthcare, I hate seeing buggy apps like these because I know it will be a barrier to healthcare for some non technical or older people. Sad. Update: assuming eCW took the backend down last evening with NO alert that maintenance was occurring. Monday am functions like linking an account mysteriously work. Wow. What a waste of an evening..TheWallabyVersion: 6.0.1

Frustratingly bad designLike so many things in the American health care system, this app is a sprawling poorly organized mess, needlessly difficult to navigate and ultimately-give-up frustrating. Your incoming messages are on the landing page but how do you get to the thread of received AND sent? Not from there! And not by clicking on Messages either. No, you have to stumble on My Records and discover them buried there for some reason. Want to renew a prescription? You can do it if you know the secret (as in completely unlabeled) button 5 clicks deep from the main menu. Need to tell the app which pharmacy to use? Hope it’s not CVS because you will have to manually search through the list of EVERY CVS in the US, randomly listed, screen by screen, until you find your needle in the haystack. And don’t bother seeking advice on how to do this more efficiently: searching Help for the word “pharmacy” yields exactly zero results. Why would anyone make these boneheaded basic usability decisions? This app is like punishment for actually trying to perform basic healthcare functions online, as if your provider were yelling at you, “just pick up the phone, for God’s sake!”.Real-ProVersion: 6.8.1

I can’t rate it any betterThis app is extremely frustrating. I have not been able to log in since December. My Doctor’s office has reset it several times to no avail. I keep trying to retrieve/ reset my user name/password only to be told I am not registered. I have received ONE email from support and even though I explained the above and requested a phone call more than a week ago, nobody has replied. Right now my opinion of this app is that plus garbage and customer service none existent. Follow up: today I received an email notifying me that they are considering my case closed. Has anyone bothered to contact Me by phone (as I requested) or even by email? NO! and they are closing my case??? Unfortunately I can’t give them any lower than a one star. This rating does not necessarily speak for the app. For all I know it’s a great app BUT I have not been able to use it so I can’t say. My issue is mainly with customer service. I wonder, do they just have bad service? Incompetent reps? Or are they just so inundated with complaints that they have missed my request? In any case, this app is useless to me as it stands..Flowerlily1Version: 6.9.1

Hellno appThis app is probably one of the worst apps I have ever witnessed......EVER! If you are the type of person who truly enjoys deep-seated extreme frustration (such as one example: having an impossible time in even just the simplest act of trying to log out and finding it close to impossible to do so to escape this horrid app), or the impossibly tiring experience of being taken nowhere in the app other than to a looping non-productive effort, and of course, shot off to the to the famous “404 can’t find that page” complex and then no way to get back into your alleged portal without extreme pain, then by all means, you masochists out there will just LOVE this app. Otherwise, if you are NOT the above type, do NOT WASTE EVEN A SINGLE SECOND OF YOUR TIME NOR EFFORT on this “Healow app” that should also be re-named the “Hellno app” which, again to be highly redundant, stinx to high heaven, to say it mildly. A note to the programmers on this app: you need to either go back to school to learn functionality or you might try to go find a job flipping burgers at a hamburger joint..J B 2023Version: 7.1.0

Setting up credentials is a nightmareIt is basically impossible to set up credentials with a password manager that work with both the app and the website. I had forgotten my PIN since it had been months since I logged in. So I reset my creds using the Patient Portal and put my password in LastPass. So I go to my phone and try to log in. I say “forgot pin”. Brings up a user name and password screen. Unlike other apps, however, it does not allow either iCloud logins or LastPass to enter for me. The “passwords” panel does not come up. I switch to LastPass, copy my password, go back to Healow, and it starts over, asking for my PIN. So I go through it again, get to the password screen, paste it in, and it won’t let me proceed. I try again, this time using something called “Easy login”. But, of course, when you copy something out of LastPass, you can only paste once, so I switch out, copy it, switch back, and it starts over with “Enter PIN”. I eventually get to a screen that says “Enter new password”. I paste in the password from LastPass, and it won’t let me proceed again. Next button does nothing. I finally looked at my password. It started with a semicolon. So I copied the password out of LastPass and pasted into Notes. Edited the password so it starts with a letter. Copied it out of Notes. And went back to Healow and had to start over AGAIN. It finally worked. I pasted the new password back into LastPass. Deleted the Notes doc. This auth system is terrible..SydviciousVersion: 7.0.3

No place in medicineIt’s very simple really. Apps have no place in medicine. This is our health we are talking about for which we must rely on yet another device. If something is done such as bloodwork or other tests we should receive a call. My glucose was out of range and rather than call me I had to download this silly app and Google what this might mean. I was told it wasn’t alarming because I had not fasted. I wanted to say I have not once in my life been out of range and had only ever once had a fasting glucose test. This is a huge fail on the part of healthcare. Impersonal and difficult for older generations. They will miss things. They will confuse people. Dr.’s hate it when the general public googles diagnosis and possible health concern scenarios yet they continue to alienate patients. This is just a new way to hold us at arms length. Few people know how to read cbc/chem analysis values and an entire generation struggles with the tech. We don’t need this. We need healthcare workers to do what they do best and communicate with us. Big thumbs down.Zumba*chicVersion: 6.9.1

Technical glitch experiencedWhen I was typing in my long list of medications on your form, every time I tried typing, at the end, it wiped out the entire typed info., and said “you used too many emoji or unrecognizable characters.” But, all I used were numbers, commas, /, period, and alphabet. I took out all commas, numbers,/, and only showed beginning medication name by typing capital letters, but, even then, your software wiped out all of information I typed, and said I used too many emojis and unrecognizable characters. So, I had to type same medication information over, over, over again, at least 6-7 times. And I gave up. Few hours later, I tried two more times to type in same information and only that last try, it accepted my information. It was a most irritating, frustrating experience trying to check in before my appointment by using Healow app. I will not use this app, or use the app as little as possible from now, after wasting so much time today..Matcha lover 1Version: 7.1.0

App is not accessible to blind usersI rely on voiceover, a screen reader on Apple iPhones to use my phone and apps that I download onto it. Furthermore, I rely on my doctors health applications so that I can independently review my health information and make informed decisions in my healthcare. With this app, I am having problems accessing my Health information, the app refreshes while I am trying to navigate using voice over gestures, and I cannot utilize the messaging feature. In many situations, it has taken me over 30 or 45 minutes to read important information such as my lab results and vitals. It should normally take about 10 or so minutes to do this. I respectfully ask that you make the changes necessary for this application to be compatible with voiceover, as this electronic application is one of the only ways that blind people can independently access their health records. I thank you for your time and consideration reading this review..Labishop123Version: 6.9.1

Useless!I use this app for my neurologist. Out of all the specialist I see, it’s one of the two most important! I haven’t been able to get an email response from my doctor’s office since 2017 via the app! What you see on the app: - Some of your records. -you cannot open your lab results, or anything like that though. - Maybe half of your medications that you take from other doctors. - Appointments (this feature I’ve never had trouble with). - As I mentioned that it’s been two years since I’ve received an email from my doctors office via the app or even to my personal email... I can’t tell if the office is even getting the emails from the program, or if the new MAs are even aware of the program! (This makes me miss the people that left office.) Or to be honest if my doctor is even aware of the program! My pharmacy gets notes from my doctor to give to me about seeing him immediately, yet his front desk balks at that notion, so when I try to contact my doctor via the app to let him know... there’s always radio silence. Then to make things worse, you cannot reply to an email thread. It has to be a new email. Therefore, no one can keep track of vital information such as seizures or anything of the like! I wish my office would switch to a more efficient program, or that Healow would fix their glitches for the sake of doctors and patients alike..BallisticsGirlVersion: 5.5.1

It’s a useful app when it wants to workI like being able to connect to my doctor without needing to cal and monitor my lab results and medications on here but the app itself is extremely buggy. Right now I can’t even log in using my pin, it’ll take me to the Home Screen and then immediately back to the pin Lock Screen. After entering my pin again, it’ll tell me an error has occurred. Not only that but messages never load properly, and you cant reply outright to any messages, you have to go in and create a brand new message to send out. The hit points of each button aren’t properly placed so you have to make sure you hit dead center (sometimes not even dead center) in order to click on certain names or access files. This is lack of basic design knowledge. Overall the functionality and the UI design of this app fails in a lot of ways and I feel the only reason why this app even still exists is because it’s a necessity for patients like me to use. That’s not a good business practice at all. You’re doing less than the bare minimum of whats required to have a functional app. Whatever bugs you may have fixed generally end up causing more problems. Please hire a team that knows how to integrate functionality into design..GarbagesquidVersion: 6.8.1

Missing a lotOf course not all of my doctors use this app. Those that do as well as the associated hospital, are missing information or have different information. I went for blood work and all the results showed under test results. Three weeks later the doctor wanted one more test, it doesn't show anywhere but he did get the results. I had an appointment for a colonoscopy at the hospital with one of it doctors, neither the preliminary appointment nor the later hospital visit showed anywhere. At the hospital they were question me about the drugs I take but asked about some I haven't taken in years. Why? Because the list of drugs they have for me doesn't match the app's list and neither are accurate. No way a patient can correct any of this crap. Exactly what good is this app if the hospital, the doctors and reality don't match? In emergency they would have incomplete or total wrong data..Danrich_usVersion: 7.1.0

CommunicationI have an app for my Gp, one for my Cardiologist, one for the dentist, one for Iowa Health, one for the dermatologist. All -in-all, it’s a real pain! I don’t remember all the passwords and user Id’s and generally get frustrated and just ignore them. If you people were really clever, you would use a format to talk to each other and not have everyone playing their own game! I now tell offices just to call me if they have something to say. At 75 years old I don’t need more frustration in my life, and I think this is one I’ll just cut out! Just now (as a handy example) the reply asked me to supply a nickname to post with the comments. I have one and a popup told me that it had been used - to choose another. The screen then went back to my comments with no option for a nickname. I will try SEND but this could be much more user friendly..Lord I get tired of thisVersion: 7.0.3

Messaging system is awfulThe app in general feels clunky to use. But the main issue I have is that the messaging system is difficult to keep track of. As far as I can tell, there's no way to see messages you've sent to your providers. Similarly, you cannot reply to messages you receive from your providers. The end result is that I can never remind myself what I've already sent to my provider and when, and in every new message response to my providers I have to explicitly reference the context that I'm messaging them about. Simply adding an outbox, and the ability to reply and create essentially "email threads" would massively improve this glaring issue. This style of messaging has been around for ages because it works well for most cases. It'd not groundbreaking. That it's not already a basic feature of the application despite it being the year 2022 is absolutely baffling..TuireannVersion: 6.9.1

Terrible website and appTook me one hour to reset the password set by the provider. The app does not provide the link to “forgot password” so I navigated to the website to do so. Very non user friendly website (accessed from mobile). The help center page has a developer issue- I was unable to read the solution due to collapsed page. Once I managed to log in, I needed to change my username/email because it contained an error but I was unable to do so. According to the help video, I was supposed to be able to find a “check in” tile and click on a pencil icon to update my email. However, in the latest version of the app I just downloaded today it has no icon that says “check in.” Is the help video outdated? Overall, very unsatisfactory experience on both the website and app. Need significant improvement..SilveRod88Version: 7.0.3

Strongly recommend to avoid downloading this appI went to a clinic that uses Healow to do billing. They were charging me $10 per month for awhile so I called the clinic to stop and they said there is no account under my name so I should just ignore those email notifications. And I did that for 2 years and recently I started to wonder again so I called Healow App and they said they found my account.. but Healow doesn’t have a way to cancel my subscription so I again have to call clinic who is helpless. Now the Healow app is telling me to pay those monthly $10 x 2 years now so the clinic can cancel my account which I don’t even know If I can trust😭 at this point I will just pay and be done for all. But if you dont want to go through what i went through, I really strongly recommend not to use this app. Just pay with cash at the spot and avoid using this app at all cost..TomonsterzVersion: 7.2.1

Poorly organized can’t just login on two different devices like a normal person.Like the title says, the app is poorly organized. The only reason why I use it is it’s what my Dr uses. For some reason on my tablet the whole app stays really small like it’s on a phone with the rest of the screen just black, why? But the reason I’m writing this is that when I went to put it on my phone, instead of just allowing me to login, it wants me to redo everything all over again??? Why??? It’s a glorified email service, just let me login on my devices. What happens if I make a new account with my same name and PIN? does it erase my other one? Dunno, don’t want to waste my time with it. Bleh, not even typing correctly cuz I’m tired and irritated. Drs, if you have another option- look elsewhere please. For you patients’ sakes..WhycantyoujustusemyusernameVersion: 7.0.3

Poor interfaceDealing with medical appointments and test results can be stressful. The Healow app test results section looks like someone typed it on an old-school keyboard. Unless you are very familiar with medical terms, it is not intuitive. Other major providers in my city use the MyChart app where in contrast the user interface is a breeze to navigate and visually appealing test results which makes it easy to understand your results. i.e. easy to understand if there is reason to be concerned. The Healow app is slow to respond whether you are on Wi-Fi or the network. When you get notifications via email, the information isn’t in the message on the app. It often says “oops”. Sad that a wealthy institution like Tulane University in New Orleans would use such a poor application. When I expressed my frustration with navigation within the app, staff at the clinic laughed and said “no one uses that app, just email us.”.MidCityJBVersion: 6.6.2

Good idea, poor executionI have this app on my phone because it’s used by my daughter’s pediatricians office. In theory, I could see on it appointments, medical information, communicate with the pediatrician, etc. In reality, however, I find this app to be completely useless. Either the problem is with the app itself, or with how it’s linked to my doctor’s website. Either way, messages don’t open up, I don’t see appointments, I can get records, etc. Basically, it doesn’t do anything it purports to do. For example, I can see on the app that my doctor replied to me, but the messages don’t open up. Or they take so long to open, that I get frustrated and just log on directly to my doctor’s website and read it there. As a result, I don’t actually use this app. I check it once in a while, to see if anything changed after an update, but I end up resorting directly to the doctor’s website..Zvi AranoffVersion: 5.3.0

WorthlessThis app is a waste of time and effort. I can access my information by logging directly into the Healow website, but the app has no data. I can log into the app, but there is nothing there... no appointments, no lab results, no messages, nothing. I can see all of this information on the web so I know it should be there. Support has been unhelpful. They send emails apologizing and asking me for details about my problem. I tell them the problem over and over and over again. Their only answer is to uninstall and reinstall, which I have done 3 times. Still, the same problem of no data in the app. Last email, they want me to ask my doctor’s office to open a case with them. What? Are you kidding me? If you can’t solve this problem with one support ticket, how does a second support ticket solve anything. Don’t waste your time. The app does not work.7arheel88Version: 5.4.2

Not great at allFrom occasional not in service or logging me out when I’m going through my records or not letting me login all for random reasons I can’t give this application much of a compliment at all. I have even tried it on different phones . I use a number of different health portals because I have different doctors and I can tell you I’ve asked tell others to not use this. From not being able to put punctuation in a message to continued buggy performance I can’t support this with a good review. Especially not when I compare to other portals that I need to use. Communication to your healthcare providers is extremely important it goes without say and you have to go through a conduit that has erratic performance is not the way to make patients feel at ease..MsheltraVersion: 6.9.1

What little of it that works is greatMy doctors have sent me emails about using the Healow portal for years, but it always seems to function poorly. On the plus side, I was able to link up my OMRON account to sync up my BP measurements, which I assume makes them visible to my doctors. On the negative side, trying to click on almost anything else just results in a constantly spinning progress indicator and the message or other content I clicked on never loads. Can’t view messages about my appointments, visit summaries, my prescriptions, etc. Also, I frequently run into strange glitches where I’m still logged in, but it tells me I don’t have any providers linked, even if I was just looking at one a few minutes ago. Would love it if this app worked reliably..TimDrozVersion: 7.0.4

App is not accessible for visually impaired usersThis has become the go to app for many of my healthcare providers. And because of that fact, this app needs to become ADA compliant. I am a visually impaired client and I use a screen reader, iOS VoiceOver, to navigate all apps. I cannot check my medical records, prescriptions, vital information or do anything with this app. I am also unable to share my medical records amongst my various providers. This is put me in a very precarious situation, healthwise. As previously mentioned, this is the go to app and my providers expect that I am able to provide them information using this app. It’s egregious that this app is not accessible. Also, the fact that I was emailed a response stating the fact that the app is not accessible, makes you liable. This app needs to be fixed. It needs to be made accessible..CallucinVersion: 6.9.0

Used to work, now can’t select a pharmacyMy PCP has been using Healow for years, and generally it worked well for requesting medication refills or viewing appointments. However, since there was some kind of recent update that changed things and now I am unable to submit a medication refill request. When I go to select a pharmacy, it says “no results found” no matter what search terms I use, and there aren’t any saved pharmacies. I’ve tried reinstalling the app and even called my doctor’s office but it hasn’t changed. I would love to update the rating but this is causing significant delays in getting access to my medication since I have to make a request of my provider monthly and I work while the office is open..A_quick_brown_foxVersion: 7.1.2

No Apple Health IntergrationReally think this app needs to interface with Apple Health. The nature of this app is a digital link to one’s medical providers. Why not connect with iOS’s central repository of health information? No better way to share health data measured outside the office with one’s doctor, and to push vitals from official medical appointments / tests back to Apple Health. IMO this needs to be integrated to be a great iOS app. Less critical, but I would also challenge the dev team to find creative ways to encourage medical offices to use the full features of the Healow system; mainly the entering of vitals and test results into the system. My PC doctors office seems to only use Healow for appointments as of now, and I have a feeling others are doing the same. Suggestion above of sharing data with med office from Apple Health may encourage them to do the same on their end..Mattl121212Version: 6.6.2

Notifications don’t workWhen I’m writing messages back and forth to my doctor over a period of a couple days, it would be nice if the notification feature actually worked. When new messages from my doctor come in, I am not notified in any way unless the app is actually open on my phone and I am looking at it. If I am just using my phone as normal, I do not get any badge, banner, or sound notifications indicating that I have a new message waiting in the app. So really how is that helpful to those of us who use this app regularly with our doctors’ offices? It is really a waste of time to have to keep re-opening the app to check for messages from my doctor (which load very slowly) when I should just be able to receive those push notifications like any other app that I use on a regular basis. Please improve this!.SmilingEyes222Version: 5.4.0

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