It’s easy to make the most of your United Healthcare benefits and access care on-the-go with the UnitedHealthcare app†. Just sign in or create an account for secure, convenient access to your health plan.
Check your benefits: - See what your plan covers, including copays and out-of-pocket expenses. - Track your deductible and out-of-pocket max. - Follow new claims from start to finish and review old claims too. - Check your health reimbursement, flexible spending, and Optum Bank HSA balances. - † Pay your claims using Optum Bank HSA balances
Find & price care: - Search doctors, specialists, hospitals, and clinics in-network and near you - † Access virtual primary care and start a virtual urgent care visit, 24/7 - Create favorites for your PCP provider information and commonly visited hospitals and clinics so you can find them quickly next time. - † Find out how much a service or treatment might cost you before you get care.
Access the info you need: - See your records, including immunizations, lab results and procedures from all your providers. - Use your digital member ID card from the app whenever and wherever you get care. - † Save your health plan details to your Digital Wallet for easy access - † Access your UnitedHealthcare UCard™ to make in-store or online purchases using benefit credit, spend earned rewards and more
Prescriptions: - † Fill prescriptions, review medications, and search medication info and pricing
Take charge of your health: - † Earn rewards by logging your activities, including tracking your steps with Apple HealthKit® integration
Get help with live chat: - † Ask your questions and get the answers you need from a live UnitedHealthcare advocate
- † Not all United Healthcare plans are currently supported by the app. Features and benefits will vary depending on your plan type.
UnitedHealthcare App Comments & Reviews
POSITIVE REVIEWS
NEGATIVE REVIEWS
UnitedHealthcare Positive Reviews
Great Health Related AppThis is a great health related medical app that’s extremely easy to use and a much better option than a box of papers you file away. It’s convenient and you’ll find that your medical information is simple a tap away, whenever you need it, anytime, anywhere. It helps you to stay on top of all your medical care and the costs. I appreciate the ability to be able to keep an eye on my share of cost, health related billing, and deductibles.
I only have one request in that it is nice that I am able to share your medical ID card as a pdf, but it would be much better if you allowed the medical ID card to be downloaded into my Apple Wallet along with my other cards. I have my prescription related card, along with my roadside assistance and groceries store cards, the time is now to allow the medical ID card to be utilized with the same convenience.
Nevertheless, the am ranking this app 4.5 out of 5 stars. Great work!!.Mr. VikkVersion: 1.9.15
Convenient, easy-to-use and usefulThe app allows you to view claims your providers have submitted to the insurer. Some of the claims are eye opening and will surprise you - such as how many claims a single visit might entail. You have the opportunity to mark-off which ones have been paid to assist the insurer to track whether your deductible has been reached. The app also allows you to quickly check which providers are in-network. Prescriptions on OptumRx are managed on a separate app. You can also save the contacts of your regular doctors for easy reference. It will also prompt you to look after your health by getting your blood pressure taken, getting a lipid panel or getting a flu shot. However, you do not put anything personal into the app. It does not collect your health data, so that’s good from a privacy perspective, but if that’s what you’re looking for, you’ll need another app..TzupsVersion: 1.8.5
Excellent care provided to me!All I can say is that since joining up with y’all I have received and been provided the most positive and utmost of care by EVERYONE whom has come into contact with me! Be it a doctor, nurse, ( which you kinda hope to get the highest level of care from ) but to the folks cleaning the rooms, bringing meals, and changing the trash in the rooms. There has never been an instance where ANY hospital employee hasn’t exemplified the Upmost of care or concern towards myself or my issues! To my hospitalization that matters most to my stay, departure as well as spreading to word to friends and family that my be needing y’all’s help. There is No where else I would want to go also no where else I would advise Anyone to go knowing they are in need of medical assistance! Don’t get No better than Y’all!.1Change4meNowVersion: 2.21.1
Best experience I’ve had healthcare apps!I will say that I have been very impressed this app. I have had BCBC and Cigna’s apps, and by far UHC has been the most functional and user friendly for me!
I have only been using it since September 2019 when my benefits switched. All I can say is I never missed a beat and have not had to call UHC for anything to date! For me this alone has me smiling!
I give it 5 stars, but I am great at updating my reviews if and when my experience or thoughts change! Keep it operating properly and don’t try to improve or change it if it’s not broken. Too many companies do this and someone needs to say enough at times! When ease turns to frustration say good bye to things that affect your bottom line!!.Just me Lil 'b.Version: 1.5.6
Quality Health Care AppThis app is very useful and I find myself using it frequently. It is well-designed and relatively intuitive; for starters it is Faced ID-enabled so I don’t have to go looking for my userid and password every time. It was also smart enough to look up both my current policy and one from a previous job so I can check my full history. All of my recent claims are here and there are quick links to contact the nurse line, find a nearby provider, or talk directly to UHC.
It would get five stars except for two things: there’s no way to initiate a claim from the app (you have to use the full desktop site) and there seems to be no way to integrate with any medical records (for example, it keeps suggesting that I get my flu shot, even though I got it during a covered visit).
Overall, though, it’s a very solid app..LionraiderVersion: 1.6.18
Very convenientI love that all my information is at my fingertips including my HSA balance. Very easy to add your doctors that are in network. However I find it annoying that I could not add an out of network physician as my GP. My GP is a PAC, I honestly have never even met the doctor listed on my scripts (who happens to be in-network). I think a seamless integration with MyChart and GoodRX should be something the developers should look into for a one stop shop with appointment scheduling, test results, and medication cost options. As it is now, the user interface is clean and easy to navigate without more than a couple of minutes poking around when you first use it. If you a falling apart like me and have frequent office visits and multiple doctors, it’s a handy app to keep your insurance information and claims in order..CrystalregVersion: 1.8.8
Great AppThe only complaint I have is; I can’t reach someone on the phone to correct the mistakes on diagnosing what the doctor put in notes. They are listed incorrectly! No one wants to answer the phone number listed on here & if someone does happen to answer, they’re foreigners and they don’t understand what I’m conveying. It’s quite annoying! I’d like to have the correct information on here but instead it shows I’ve been diagnosed incorrectly. When the doctor wants to rule something out by me getting blood panel done, it automatically puts that as a diagnosis when in reality it wasn’t. Therefore, this needs to be corrected!.Picky LynVersion: 2.46.0
Changed without warningI downloaded this app about a year ago. As far as the app itself is concerned, I was pleased with it. I didn’t need it for a while until today; when I tried to log in to resolve an insurance mixup, I was denied entry. After spending some time checking my email and password, I came to the App Store to see if I could get some info here. That’s when I learned that some time during the interim the UHC app was no longer usable by AARP Medicare Advantage/UHC customers. I will be deleting this app - why should I keep something I can’t use? - and I understand UHC has the right to simplify things on their end, but it would have been nice to have received some warning of the change BEFORE I had to use it. The app itself gets five stars; the lack of communication dropped it to three..Acoustic WordsVersion: 1.5.7
UHC is fine with meI just went to Walmart and cvs today to buy groceries. Everything went fine except that I had to pay .44 out of pocket which is no big deal really. My total was about 155$ and change while my card was 154$ and some change. Like I said no big deal once I got home I realized the toothpaste I bought at Walmart wasn’t covered fully on the card. The cost of the toothpaste was $4.97 I’m assuming I paid for the tax on it. However, the app is very easy to use and understandable. The rewards works. I love this app and it has free gym membership at ymca for where I’m at. Thank you UHC for all that you do!!! ❤️❤️❤️❤️.Porcha who is honestVersion: 2.51.0
Choosing a pcp.I received a list of doctors to choose as my primary care physician and the list I was given showed that their office was accepting new patients. I did not see the doctor for a year and half so recently I tried to make an appointment and I was told they were no longer accepting new patients. I had a difficult time finding someone that would accept patients. This was after calling and talking with united healthcare representatives who gave me information that wasn’t right one number I got was a resident care facility. Please update your list to save others the problems I encountered..MtbduoVersion: 2.49.0
Dedicated UHC EmployeeI wanted to say how helpful the UHC rep. Natalie from Columbus, Ohio was last Friday, April 15th. She stayed on the phone with me for over an hour assisting with talking to my current ENT Dr.’s office that was going to do my ear surgery, trying to convince them to pick up UHC/AARP insurance. She was trying to save me money! Researching Network doctors and finding one for me. She connected me with the rep. At the Essentials Account to order diabetic testing supplies, staying on the line until the order was completed. She explained in detail to me what the Essentials account was. I believe she went above and beyond any reps in other insurances normally do!
Thanks Natalie!
Gail C. Sheldon
St. Marys, Penna..Gailine 55Version: 2.7.0
App doesn’t work since last updateAfter the last update in July the app doesn’t work anymore on iPhone 14 Pro. Trying to sign in it says you can’t use Face ID without logging in first and when you try to go to the log in screen it just comes up with an error. Have tried uninstalling and reinstalling and it is the same. Same problem when downloading and attempting to log in on both my wife(iPhone 12 Pro) and my daughters(iPhone 11) phones.
Update: Went to take a screenshot of the error to send to Customer Support and of course suddenly the app loads right up and signs in. 😑 Why you make me look like a fool technology?.EnderofthesandVersion: 2.38.1
Still needs debuggedInterested in the step activity for rewards I am very disappointed it does NOT work. Specifically, when entering info for my activity tracker, a Fitbit, the app does NOTHING but sit and spin. It never finds my Fitbit, continues to just spin and won’t stop unless I cancel or quit the app. My Fitbit is on my wrist, the Fitbit app is on the same iPhone, and ……….. nothing. Being teased with rewards then not connecting is disappointing. Oh, and the “Manual” mode? Funny how the date is always 8-10 days away into the future before being allowed to enter. Wait for the 8-10 days, right? Oops, now it’s another 8-10 days. Pffft.
Other than that the app is very slow to track past medical appointments, but does OK for prescriptions..Inter-Space FreightVersion: 2.12.0
Awesome New Organizer!I am very impressed with what I see, it’s great for staying in the loop of things as they are processing, I love that I could see everything and everyone that I seen or visit with, perfect and the charges are broken down so you can see everything, if your life is very busy and you have to keep thing organized this is what you need, you can make notes on each claim and keep it all together with that claim. I finally was able to register and log on today after trying for a couple weeks and I’m so glad I’m up and running with it. Stress defuser, peace of mind is where it help me to be....Thanks.PRSJoVersion: 1.6.2
First time userI used the UHC APP to check on my claims. I have been to the hospital due to COVID19 and was very ill so I just want to make sure that all the Dr’s (heroes for me) that took care of me get paid. When checking the claims see the pulmonologist & ambulance didn’t get paid. Right on the app have choices to take care the claims , for me I like to speak with someone not a machine so you can request a call right away or you have the choice for UHC to call you back. That is a nice figure to have I tried out, requested a representative spoke with then and got both of the claims fix. I recommend the UHC app.
Thanks you.Coolgirl1324281Version: 1.7.7
Great AppThis is a great app. It makes things so much easier. You can access your is card. The app provides you your recent EOB’s as well as your deductible amount and how much money has been applied toward it based on your medical visits.
The best thing about this app is you can search for a specific procedure. This allows you to view the doctors in the area you live or nearby. You see the doctors name as well as reviews. It will show you what the doctor charges and gives a detailed breakdown of what you will pay out of pocket with explanations. You can use this to “shop” different doctors for a lower cost.
Excellent app..M.ShimalaVersion: 1.1.1
Sick 6 months old(This is his wife writing this review)
So we just used the call a nurse 24hrs and I couldn’t be happier with how it turned out. She was so nice, helpful, answered all of our questions and even the ones we didn’t ask. She also told us about another option that they offer and where to look for it on the website to see if that will help us as well.
Oh.. and when we put in to talk to a nurse I don’t think we even closed the app fully before my cell phone was ringing. Great turnaround and awesome nurse. I will definitely use this again whenever someone is sick again..Mannyd84Version: 1.1.1
Not worth usingThis app would be great with a few changes. When shopping for OTC products I use the built in barcode scanner. If this told you the item was good for OTC, or not covered, but you have enough rewards money to cover it that would be great. Unfortunately the way the app works is if you have any money on your Ucard scanned items come up green. It is not until after checkout that you realize all your rewards were used and you still have most of the OTC money left. As an update to the new version, the product scanner does NOT work on my iPhone. I put in an incident report some time ago and thought this new version would fix that..David@$Version: 2.48.0
Authorization for surgeryI had a surgery date on December 4th that had to be cancelled because my insurance had not authorized it. They gave me a authorization number and when I gave it to my doctors office I was told that one had been canceled!! I would like to know why!!
I looked it up on my portal and it still is not in there that it’s been approved!
I don’t understand it! I’m in pain and need this procedure!! I realize that’s not your problem!! But every time I call for info I can’t get any one that knows what they’re doing. It’s really sad!
Please send me the information on my authorization. What is taking so long??
The surgical back brace has been approved but not the actual surgery!!.Surgery authVersion: 2.46.0
Stupid appThe app really needs work. It consistently has issues with logging in. It tells me I don’t exist. Links to FAQ say “It looks like you are lost”. It says to set up fingerprint ID but it won’t allow me to scan my print. Trying to set up Fitbit ID and again, it freezes and won’t continue the setup. I have been fighting this ridiculous app for three days now off and on, for over five hours. Typical government brags it does amazing things for Medicare but never sets up decent infrastructure. Even the identification card is “defective” and not usable. So the services we are promised are unable to be accessed. Thanks Biden..FrustratedX795Version: 2.24.3
Clarity in medical insurance? It’s true!!Wow! This app actually gives a clear representation of my insurance plan, deductibles, co-pays, and what has already been charged to those areas. Don't expect another low-tech, non functioning med insurance app. My experience is that I have direct information, updated within a few days to a week of service. Also like the in-network doctor near me finder. I have three children, ages 5 and younger, and we like to travel. Knowing that I can find a close-by in-network provider for the inevitable sniffles, bug bites, and upset stomachs that come with traveling with children, is peace of mind!.IndyboswellVersion: 1.0.2
My primary insurance! Secondary insurance is through mail handler‘s benefit planI’m very thankful to be one of the few that are covered with dual insurance is having this has made my life and choosing to go to the doctor much easier! Are used to fear about not having money to pay for all the bills to find out that you have kidney disease, carpal tunnel in both wrists, And sleep apnea. There a Tonna test they have to be done from watching your blood pressure and checking your cholesterol to seeing how many white blood cell count you have. Thank you for being with me in the beginning of this progress!.Redwing518Version: 1.5.2
SimpleThis app is so easy to use. It shows all you need to know about those providers around you. It has ratings by them, how close they are, what services they render, on top of that how much you will be spending! It’s awesome because then for those that are out you can know what to expect when you get there.
Reviews on the app are weird because it shows the ratings per provider but they don’t show what their patients are saying. However, I am unsure if it’s for HIPAA compliance. I mean I would like to see what people are saying to really know whether to go there or not.._Zolo22Version: 1.6.12
You need to update your siteI have had issues with some of the providers you have on your site under this plan. I have found addresses and phone numbers to not only be incorrect but also belonging to completely different businesses. I have provided this information to your representatives but have seen no changes. I have been looking for a counselor and not a single one on your site has returned my calls, or the phone/address on your site is completely wrong. You need to fix this. It makes looking for a provider super difficult. I am considering switching plans at the end of this year..1 unhappy clientVersion: 2.0.3
Ucard uncertaintyI’m writing this review because I have been pleased with all aspects of my policy regarding claims and pretty much everything. Until today I was at Walmart trying to use my OTC CARD and I had checked to make sure that my protein shakes were covered only to find out at checkout that that isn’t so. Apparently it only covers the expensive brands you cannot buy the store brand. I was certainly upset because I try to make the most of the funds I have available to me. Disgruntled customer in Idaho..Nanny 001Version: 2.51.0
Lost and FoundI went to my local pharmacy to get my new script product and was told that it would not be available until the 23rd of December.
Therefore I remembered to call UHC too ascertain the problem. In short order I learned that my doctors had sent it to a pharmacy in their building and it is ready for pickup. Woohoo so relieved and also learned that after I obtained the current month’s order, I can have the future scripts transferred to my local pharmacy.
All reconciled in just a few minutes.
Thank you UHC!!!!.ImpaientVersion: 2.22.0
Good App but not Great for FamiliesMost of the app works very well technically but has a fundamental flaw for families. The app will only allow the primary to see information related to the dependents or the HSA balance. In our case, my wife handles most of our children’s healthcare needs but because she is not the primary she can’t see any information related to them through the app nor can she see the HSA balance when she is the one primarily using the account. We understand the need for privacy but there should be a way to join the accounts after giving permissions (there’s not - we called). So this app is great for single people but useless for administration of family plans..JmboffeyVersion: 1.2.1
Shoddy TechIn July was tracking my steps with this app, successfully. Beginning August 5, the app wouldn’t recognize my phone. Called tech support 4 times (not very knowledgeable) and each time the person did not know how to resolve the problem and had to put me on hold to read a manual or ask for help. One of those times was put on hold for 45 minutes then call dropped then another time for 10 minutes and I had to hang up. They had an upgrade 6 days ago and I wonder if the upgrade is not recognizing iPhone 12 or visa versa. Right her way, I’m not getting my 7500 step recognition and UHC should consult with Apple..Jerzeygirl0007Version: 1.9.11
Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.53.1
UnitedHealthcare Negative Reviews
Having problems with the card plus people not returning callsI have had nothing but problems with my navigator returning phone calls since October or December 2021 it is now March 16, 2022 and I still haven’t heard from her there’s something wrong with your phone system so she says plus then I’ve tried to talk to supervisors they were supposed to call me back has not won did and then she didn’t call me back after she said she would call me back at all I’ve tried to get back a hold of certain people can’t get a hold of anyone and nothing has been done can you please call me today to get things taken care of thank you I appreciate it and I don’t like this app I’m not sure how to really use it plus in January and I did not get my January $75 on my card and was promised because I got my card late I got my card on February 5, 2022 which was a Saturday and I was told and so was one of the customer service people or supervisor at UNITED Health Care to complete told that I would be getting an extension because I’m getting my card late and still I have not got that $75 for January February I didn’t try to use the card and it wouldn’t even work so now I got something else and I still don’t have my card in the mail which is the card number I got now don’t even know why what’s going on so I need somebody call me thank you have a nice day.Mysterylady 7Version: 2.0.4
ABSOLUTE WORST INSURANCE COMPANY!!!!UHC should not be in business!! They hire the most incompetent people in a profession that requires serious attention to detail! My appointments were run through as my husband’s. I talked to at least 4 different people about this and they don’t correct it after insisting it will be handled. I talked to a supervisor (after 4 different calls to verify in-network doctors) and she insisted a doctor was in network just like my mobile app indicated he’s in network, only to be told by the doctor’s biller that he is definitely NOT in network for my plan, but for a different UHC plan. When I talk to the UHC “customer service agents” they ask me to provide phone numbers and addresses for the doctors. I tell them it’s right there in the mobile app program! “Oh, you’re right!” They exclaim in surprise. They had me listed with a Primary Care Physician I never heard of and assured me they will fix it right away, but to date it still hasn’t been fixed. The supervisor today assured me she could fix it then says she can’t figure it out! Absolutely THE WORST INSURANCE COMPANY EVER!!! Their app doesn’t work, they have doctors listed in network when you sign in under your plan but those doctors are NOT in network. Ask one question and you’ll get 10 varied answers, none of the correct. HORRIBLE!!! DON’T USE UNITED HEALTHCARE UNDER ANY CIRCUMSTANCES!!!!!!.HONESTYPAYS$Version: 2.26.2
Great app till you actually need to do or look up something SpecificLove that I can see my claims and Rx from the past. But when you need to add notes to your prescriptions there’s a glitch where the keyboard is in the way of the save button and there’s no way of pulling the keyboard down out the way. And they removed the ability to search for a specific doctor by name to see if they are in your network. I had to search a LONG list of several hundred drs and they are listed in no particular order. Just random so you can’t even scroll alphabetically. I swear I seen a dr was in network before contacting her to set up a surgery. But then when I contacted customer service to check on the pre-authorization and get an estimated out of pocket cost I was told she wasn’t in my network and they couldn’t give me an estimate. I went to try and find her in the search again but got tired of scrolling through hundreds of drs and without the ability to search by name it would have taken hours. Now I have learned if I find a dr in the list to take a screenshot of the list and their info. And since they changed things around it was hard to find the section that gives you an estimate out of pocket cost for procedures or for anything..Lunalyn82Version: 1.9.11
Terrible glitchy appSearching for a healthcare provider using this app is a nightmare. Good luck searching for a specific provider. Is it under doctors, Specialists, facilities? Who knows! And good luck to you trying to figure it out. Not as simple as just entering a search term and seeing what results match your inquiry like a normal search engine with other insurance companies.
To top it off, once you find a list of potential providers, make sure you go through them quickly before the app decides to log you out and you have to sign in and start over halfway through your review.
But, that also depends if the app decides to let you log in at all. Depending on its mood it may log you in or it may tell you that your record wasn’t found, despite using FaceID linked to the same password that’s always worked for you.
But worst of all, I was able to save a list of all my health providers for easy reference which you’d think is great. Well, that is until the app decided to one day delete all my saved providers so that I had to look for them all over again using their terrible search engine and save them again. Who knows how long they’ll last in my Saved bucket this time.
I hate this app so much I have basically just resigned myself to using the desktop version..DKKeyesVersion: 1.8.14
This app went backwards and deleted claims payment linkUp until they updated the app within the last month or two, if you had an HSA or a flex plan, you could pay directly from the app with your plan in 2-3 clicks. This recent update deleted that capability and made you pay via the main website. (Ok, I thought, not as convenient, but not a big deal.) Well, this meant several long verification sessions and finally took me to an independent payment site where there is no option of linked payment accounts, and worse yet, they require you to find the routing and account numbers, (and not even pay with a debit/credit card) which you cannot find the Optum Bank account numbers through the app, nor download a statement with the account numbers through the app. I finally gave up with UHC and said, “Skip this, I’m going to my hospital app.” (Which let me pay with my HSA debit card and payment completed). So UHC, your updated app stinks. Please bring back linked payment capability to make easy payments from the app. Must be your app developer took a vacation from his brain when he updated the app..Jserman31Version: 2.17.1
Prescription payment method updateCalling United healthcare, Medicare, RX for an update to the payment method for our co-pay for prescription drugs was painful. The United healthcare advocate had limited English skills and a headphone that either had a broken cord or faulty Mike. On the second try (after having been on hold for 35 minutes the first time), the United healthcare advocate was finally able to transfer us to a an optimum RX advocate. That advocate was a refreshing change in that her English skills were fully legible understandable, and she was able to take the new credit card number and update the account pleasantly, and with minimum fuss. I would give the optimum representative, five stars, and the two stars goes to the Medicare RX advocate. It might be worthwhile for United healthcare to consider allowing optimum RX to have their own direct website to handle these issues to avoid pain points for their customer calling United healthcare directly..Decider2Version: 2.49.0
Using UHIt’s difficult to find information about my policy in detail. I have to call often and am on hold forever. I’m also getting denied for services that I pay thousands of dollars for each year. It’s very unfair to have someone deciding your life for you and denying services when they aren’t in constant pain. I’m sure if they were in this pain, they would want to be helped. It’s very unfair and disturbing that a human has such control over another human and with no concern for their health and quality of life when that’s what they are actually supposed to help you with and to help you be healthy. I’d like the person whom denied my test to live in my body- let’s see if he/she could last 5 minutes! But hey, me being denied doesn’t have any effect on his/her life and health! So I guess it’s easy to not care about the people paying them their salaries to deny healthcare!.Scot RoyaltyVersion: 2.8.0
IVIG Delivery, billing errors, and coding errorsOff and on for the past 2, years, I have been jumping through hoops to take care of multiple, as in at least 20 billing and coding errors, that result in me getting charged hundreds of dollars each tim, when it should be covered 100%. I am being charged as a home infusion, when I have NEVER, EVER had a home infusion my whole life. I have always gotten my infusions at an infusion center. I have also had my IVIG delivered to my house, instead of the infusion center, and they had to return to pick it up. I just received another notification today, saying another IVIG delivery will be arriving tomorrow. It’s never ending. I have been told over and over and over that it will be red flagged, and I won’t have to worry about it anymore. I have even spoken to my Patient Navigator. This is very stressful, and not good for my health, as stress is a HUGE factor in the possibility of a relapse related to my autoimmune disorder..Cunthia AlbrightVersion: 2.0.1
Not again?Why is my previous review deleted Apple??
Same complaint about UHC as before… stopping all promotional emails is not possible. The “opt out” button is non working or fake. It doesn’t do any good to block emails (or unsubscribe) within the Gmail app because UHC periodically uses different addresses to send from… just like scam callers constantly change their phone #.
I don’t believe I want to do business with UHC anymore since this is a representation of how they do all of their business. I’m going to shop around next enrollment time. I’m also going to pass this onto all the FB sites and pages (including a 1400 friend list to pass on) concerning the relentless pursuit of customers when they choose not to be solicited. I’ll be making a reminder in my phone, along with a copied & pasted of this review, to check this review every month to make sure it’s still here. Time to go block yet another email address.BofromKansas!Version: 2.0.2
I wouldn’t recommend itI’ve have some thing where I have Medicare or I had Medicare with Medicaid as the supplement. Our United healthcare was supposed to make this easier and seamless and that they work to take care of the bills and then send them to Medicaid if there was anything left and magically this is not happening I have put in about 30 hours so far and still keep getting the runaround… even though I called to Medicare and they called my insurance agent both yelled at that yes they should be doing exactly that they should be just paying the bill and sending it off instead they’re sending the bills back saying that that’s my share yeah definitely not what I would recommend. I am still waiting for a callback from finally getting a call back about the claim being escalated and yep 24 hours later still no call back.Malbaviper12Version: 2.17.1
Real timeThe app timed out making a primium payment. Logged back in & looked for my payment & could not see a pending payment, nor a recent payment under my bill. Checked with my bank & there were no payments initiated. Because of the time out & after checking two places in my account as well as my bank, made another payment. Spoke to a rep to confirm payment & it went through twice. Neither payment initiated showed on my app or in my bank account as pending.
I was told they were unable to cancel the second payment & was told to wait 14 days to request a refund. I didn’t need a refund, I needed the transaction to be cancelled; no money was in motion.
It’s Sept 2023 & a health provider is unable to cancel an electronic payment that was just made?? C’mon. Even my work programs allows for corrections in a specific timeframe..GrandValleyGoddessVersion: 2.41.0
Unfair usagesI’m disappointed in this card program because everyone who has ever been on United healthcare knows that the blue card was the best and now this Ucard it’s okay but Not great either, I understand if some patients want to use it to pay there bills with it that’s fine but others who need to get groceries and pain medication rely on this card and to purchase all inconstance products can’t get any of them or most of the products like feminine spray, underwear in any manufacturer and I know i tried to get the assurance underwear and it says “”item not in catalog yet””, it was 5 months ago why do y’all change items at your discretion STOP DOING THAT THIS IS OUR MONEY NOT YOURS I Don’t care who told you that lie but Stop making excuses for everything and let the patients who own this card decide for themselves!🙏🙏🙏🙏🙏🙏🙏🙏🙏💯💯💯💯💯💯 God bless you.Blue card LMSVersion: 2.37.0
First time user deeply unsatisfiedI called the agent early last week to set up an appointment. This was my first time trying to use my benefits. Fortunately, I’ve been healthy for almost the last two years. I called and receive help with finding a provider and to make an appointment. At the time I called the agent I was very busy and didn’t have time to write down my appointment in my providers name but the helper insured me that I will receive a text message and notification of my appointment and the time that I needed to be there. Now it’s time for my appointment. I remember the day, but not the time, and I was looking for to having the app to remind me of the time and place I needed to go. Unfortunately this did not happen and I try to use the app to receive confirmation, no help there. I’ll call my agent no help. and for this reason, I am a first time user that is deeply disappointment..Valerie b BurgosVersion: 2.44.0
WHAT DO WE HAVE TO DO TO GET THIS THING TO WORK? 😡After an incredibly frustrating experience with the PHONE BOT when we had a question about something about our coverage, when the BOT suggested downloading the APP because the APP was supposed to be SO MUCH EASIER, we thought, sure, anything to not have to struggle with the PHONE BOT again. Downloaded the app, and USING THE SAME INFORMATION the PHONE BOT used to find our account, we have TRIED and TRIED and TRIED to to create an account. It keeps saying it can’t , doesn’t recognize, etc. INFURIATING! Our unhappiness is possibly more a function of the FAILURE of the United Healthcare’s system to RECOGNIZE a member that it was able to find not ten minutes earlier. It is NOT WONDERFUL AND EASY IF YOU CAN’T GET IT TO WORK! 😡🤬
IIF WE CAN EVER get signed up and logged in, I will be happy to revise my review in light of any actual experience of using the app..VLNewbyVersion: 2.48.0
Hard to find information about cost of careI’ve been phoning your help line to find out if an anesthesia group is in network. They couldn’t find the info. Also, Several months ago, I received a postcard from UHC about a free hearing test. I phoned the number on the postcard. The agent gave me the name of an audiologist. I assumed this audiologist was in network but she wasn’t. Why would I be sent to someone out of network? It would be better/easier if there was one obvious page with a space for a search query
for all procedures, drugs, providers, facilities.
It has taken me two days to find the information that the anesthesiologist for my cataract surgery is in network. Of course, I still don’t know what my out of pocket expenses will be and my surgery is Tuesday morning. Thanks for letting me vent..Karen WilcoxVersion: 2.24.1
Prescription refills.I’m a new customer and I have to say so far I’m not impressed with the service I have received. The first problem was with the initial sight up person I spoke with in which I was told everything was good to go but another day I had to complete the application with payment information and complete my paperwork. I would not have ever received any medications had I not followed up on my application.
I don’t hear very well and when I’m directed to speak with a foreign country it makes my experience worse. I would appreciate communicating with a person speaking English well.
I have used another pharmacy for several years and if my prescriptions are not filled correctly and on time I will definitely change back to that pharmacy. Sincerely,.Bakerden BigmanVersion: 2.26.2
TerribleNo customer service. I needed help with this app as it didn’t work with my iphone. I called the technical assistance number and got a person who only does commercial UHC, however she sent me to someone who “could help me”. That person asked me several questions and had me repeat the same actions I had just done and declared my phone incompatible with this app. Interesting, since my wife had just downloaded the same app on her identical ios phone with no problem. ( no problem getting into the web site on the laptop).
Then he said he’d get someone who knew this app “really well”. Isn’t that why I was connected to him in the first place? Should I ask for the janitor next? I hung up after receiving NOTHING from UHC after almost 1.5 hours on the phone. I did receive many insincere ear massage apologies though..Ear massageVersion: 1.8.8
The plan associated with your account is not supported in this app.The plan my company uses with United health care (FSA card only) does not work with this app. I would be okay with that if I could access this information in a mobile web browser but that doesn’t work either. I can log in but it says I must use the “full site” for almost all features. When I select the full site hyperlink, it logs me out of the website. The only way to use my plan is in a non mobile view, either on a computer or you have to force you mobile app into that view. Very disappointed in the lack of mobile support. In 2023 is this the only way some individual can access their account. Be wary of the plan you or your organization choose..Fella69Version: 2.42.1
Horrible customer service/pre-authorizationOn Friday I got a call from my surgeons office, saying United healthcare had not authorize my surgery yet for a very large Monday morning surgery at 6:30 AM. They escalated it and somehow the person reviewing my case left the office before closing time and didn’t get it approved before Friday evening at 7 PM. UHC - I have people flying into town to help me, I have people that have rearranged their jobs to help me and you haven’t done your job and gotten this approved. So, I suppose the day of surgery, we will be scrambling to get the documentation that you need. You win! You’re upsetting my life as if I didn’t have enough anxiety going into this surgery. Now I’m dealing with this ridiculousness that you’ve caused. You’ll be hearing from me on social media, all platforms..Tine1969!Version: 2.46.0
Relatively unhelpful appThe app is great if you want to see how much you owe for past visits but that’s about it. You can’t make payments thru the app - you have to use their website for that. I have also found that provider information in the app is never up-to-date. Today I had to call 3 different clinics just to get a standard appointment with a GP. The first I called not only has a new phone number but the practitioner specializes in pediatrics at that location - not what the app showed. The second provider I called was not accepting new patients - not what the app showed. Number 3 was the ticket today but even that felt like a huge stroke of luck based on prior experience. I would never choose UHC or their …unfortunately my employer chose UHC so I’m stuck with their app..MissyHeimerVersion: 2.28.0
Poor ResourcesI’m a NP and work for UHC in a different state than my
son who has 3 months of lingering back discomfort without any injury known. we use used the virtual primary care on the app. We paid $50 for the nurse practitioner to send him to urgent care.
That is not the purpose of primary care for something that’s been going on for three months.
She should’ve took the incentive to send him for an x-ray rather than just passing the ball and charging us $50.
He cannot see a PCP for 3 months locally
I am a nurse practitioner I work for UnitedHealth care I understand the goals of the resources to providing access to affordable care via virtual and sadly this is not one of them. being charged $50 when I could’ve told him to go to urgent care it’s ridiculous.
I do not want to be charged for that amount. I’m going to file in the claim a claim in an appeal and I want this nurse practitioner to be notified or poor quality care.
It states right on the app that you can get prescriptions, orders for diagnostics and referrals to the resources that can help the problem. She did not help the problem. She just took advantage of us financially..Sue 2085475Version: 2.43.2
Poor designI downloaded the app and had my two college children download it as well. Since neither really carry wallets, I thought it would be a good way for them to have quick access to the insurance cards if needed. The problem is there are six people in our plan so one child is printed on a separate card that is not visible on the app. I called in to UHC to see if there was a way to view all persons covered via the app. The agent that I spoke to was less than helpful and sarcastic. I will not name her in this review, but if someone cares enough to reach out to me, I will certainly share the name and details about the encounter. You all should consider an update that makes all details assessable on the app. If not then what’s the point? It’s not convenient or helpful if it’s missing important information..Norate123Version: 1.6.8
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What do you think UnitedHealthcare ios app? Can you share your thoughts and app experiences with other peoples?