UnitedHealthcare Customer ServiceUnited HealthCare Services, Inc.

UnitedHealthcare Customer Service

  1. UnitedHealthcare Customer Service
  2. UnitedHealthcare App Comments & Reviews (2024)
  3. UnitedHealthcare iPhone Images

It’s easy to make the most of your United Healthcare benefits and access care on-the-go with the UnitedHealthcare app†. Just sign in or create an account for secure, convenient access to your health plan.

Check your benefits:
- See what your plan covers, including copays and out-of-pocket expenses. 
- Track your deductible and out-of-pocket max.
- Follow new claims from start to finish and review old claims too.
- Check your health reimbursement, flexible spending, and Optum Bank HSA balances.
- † Pay your claims using Optum Bank HSA balances

Find & price care:
- Search doctors, specialists, hospitals, and clinics in-network and near you
- † Access virtual primary care and start a virtual urgent care visit, 24/7
- Create favorites for your PCP provider information and commonly visited hospitals and clinics so you can find them quickly next time.
- † Find out how much a service or treatment might cost you before you get care. 

Access the info you need:
- See your records, including immunizations, lab results and procedures from all your providers.
- Use your digital member ID card from the app whenever and wherever you get care.
- † Save your health plan details to your Digital Wallet for easy access
- † Access your UnitedHealthcare UCard™ to make in-store or online purchases using benefit credit, spend earned rewards and more

Prescriptions:
- † Fill prescriptions, review medications, and search medication info and pricing

Take charge of your health: 
- † Earn rewards by logging your activities, including tracking your steps with Apple HealthKit® integration

Get help with live chat:
- † Ask your questions and get the answers you need from a live UnitedHealthcare advocate

- † Not all United Healthcare plans are currently supported by the app. Features and benefits will vary depending on your plan type. 

UnitedHealthcare App Comments & Reviews

UnitedHealthcare Positive Reviews

Great Health Related AppThis is a great health related medical app that’s extremely easy to use and a much better option than a box of papers you file away. It’s convenient and you’ll find that your medical information is simple a tap away, whenever you need it, anytime, anywhere. It helps you to stay on top of all your medical care and the costs. I appreciate the ability to be able to keep an eye on my share of cost, health related billing, and deductibles. I only have one request in that it is nice that I am able to share your medical ID card as a pdf, but it would be much better if you allowed the medical ID card to be downloaded into my Apple Wallet along with my other cards. I have my prescription related card, along with my roadside assistance and groceries store cards, the time is now to allow the medical ID card to be utilized with the same convenience. Nevertheless, the am ranking this app 4.5 out of 5 stars. Great work!!.Version: 1.9.15

Convenient, easy-to-use and usefulThe app allows you to view claims your providers have submitted to the insurer. Some of the claims are eye opening and will surprise you - such as how many claims a single visit might entail. You have the opportunity to mark-off which ones have been paid to assist the insurer to track whether your deductible has been reached. The app also allows you to quickly check which providers are in-network. Prescriptions on OptumRx are managed on a separate app. You can also save the contacts of your regular doctors for easy reference. It will also prompt you to look after your health by getting your blood pressure taken, getting a lipid panel or getting a flu shot. However, you do not put anything personal into the app. It does not collect your health data, so that’s good from a privacy perspective, but if that’s what you’re looking for, you’ll need another app..Version: 1.8.5

Excellent care provided to me!All I can say is that since joining up with y’all I have received and been provided the most positive and utmost of care by EVERYONE whom has come into contact with me! Be it a doctor, nurse, ( which you kinda hope to get the highest level of care from ) but to the folks cleaning the rooms, bringing meals, and changing the trash in the rooms. There has never been an instance where ANY hospital employee hasn’t exemplified the Upmost of care or concern towards myself or my issues! To my hospitalization that matters most to my stay, departure as well as spreading to word to friends and family that my be needing y’all’s help. There is No where else I would want to go also no where else I would advise Anyone to go knowing they are in need of medical assistance! Don’t get No better than Y’all!.Version: 2.21.1

Best experience I’ve had healthcare apps!I will say that I have been very impressed this app. I have had BCBC and Cigna’s apps, and by far UHC has been the most functional and user friendly for me! I have only been using it since September 2019 when my benefits switched. All I can say is I never missed a beat and have not had to call UHC for anything to date! For me this alone has me smiling! I give it 5 stars, but I am great at updating my reviews if and when my experience or thoughts change! Keep it operating properly and don’t try to improve or change it if it’s not broken. Too many companies do this and someone needs to say enough at times! When ease turns to frustration say good bye to things that affect your bottom line!!.Version: 1.5.6

Quality Health Care AppThis app is very useful and I find myself using it frequently. It is well-designed and relatively intuitive; for starters it is Faced ID-enabled so I don’t have to go looking for my userid and password every time. It was also smart enough to look up both my current policy and one from a previous job so I can check my full history. All of my recent claims are here and there are quick links to contact the nurse line, find a nearby provider, or talk directly to UHC. It would get five stars except for two things: there’s no way to initiate a claim from the app (you have to use the full desktop site) and there seems to be no way to integrate with any medical records (for example, it keeps suggesting that I get my flu shot, even though I got it during a covered visit). Overall, though, it’s a very solid app..Version: 1.6.18

Very convenientI love that all my information is at my fingertips including my HSA balance. Very easy to add your doctors that are in network. However I find it annoying that I could not add an out of network physician as my GP. My GP is a PAC, I honestly have never even met the doctor listed on my scripts (who happens to be in-network). I think a seamless integration with MyChart and GoodRX should be something the developers should look into for a one stop shop with appointment scheduling, test results, and medication cost options. As it is now, the user interface is clean and easy to navigate without more than a couple of minutes poking around when you first use it. If you a falling apart like me and have frequent office visits and multiple doctors, it’s a handy app to keep your insurance information and claims in order..Version: 1.8.8

Great AppThe only complaint I have is; I can’t reach someone on the phone to correct the mistakes on diagnosing what the doctor put in notes. They are listed incorrectly! No one wants to answer the phone number listed on here & if someone does happen to answer, they’re foreigners and they don’t understand what I’m conveying. It’s quite annoying! I’d like to have the correct information on here but instead it shows I’ve been diagnosed incorrectly. When the doctor wants to rule something out by me getting blood panel done, it automatically puts that as a diagnosis when in reality it wasn’t. Therefore, this needs to be corrected!.Version: 2.46.0

Changed without warningI downloaded this app about a year ago. As far as the app itself is concerned, I was pleased with it. I didn’t need it for a while until today; when I tried to log in to resolve an insurance mixup, I was denied entry. After spending some time checking my email and password, I came to the App Store to see if I could get some info here. That’s when I learned that some time during the interim the UHC app was no longer usable by AARP Medicare Advantage/UHC customers. I will be deleting this app - why should I keep something I can’t use? - and I understand UHC has the right to simplify things on their end, but it would have been nice to have received some warning of the change BEFORE I had to use it. The app itself gets five stars; the lack of communication dropped it to three..Version: 1.5.7

UHC is fine with meI just went to Walmart and cvs today to buy groceries. Everything went fine except that I had to pay .44 out of pocket which is no big deal really. My total was about 155$ and change while my card was 154$ and some change. Like I said no big deal once I got home I realized the toothpaste I bought at Walmart wasn’t covered fully on the card. The cost of the toothpaste was $4.97 I’m assuming I paid for the tax on it. However, the app is very easy to use and understandable. The rewards works. I love this app and it has free gym membership at ymca for where I’m at. Thank you UHC for all that you do!!! ❤️❤️❤️❤️.Version: 2.51.0

Choosing a pcp.I received a list of doctors to choose as my primary care physician and the list I was given showed that their office was accepting new patients. I did not see the doctor for a year and half so recently I tried to make an appointment and I was told they were no longer accepting new patients. I had a difficult time finding someone that would accept patients. This was after calling and talking with united healthcare representatives who gave me information that wasn’t right one number I got was a resident care facility. Please update your list to save others the problems I encountered..Version: 2.49.0

Dedicated UHC EmployeeI wanted to say how helpful the UHC rep. Natalie from Columbus, Ohio was last Friday, April 15th. She stayed on the phone with me for over an hour assisting with talking to my current ENT Dr.’s office that was going to do my ear surgery, trying to convince them to pick up UHC/AARP insurance. She was trying to save me money! Researching Network doctors and finding one for me. She connected me with the rep. At the Essentials Account to order diabetic testing supplies, staying on the line until the order was completed. She explained in detail to me what the Essentials account was. I believe she went above and beyond any reps in other insurances normally do! Thanks Natalie! Gail C. Sheldon St. Marys, Penna..Version: 2.7.0

App doesn’t work since last updateAfter the last update in July the app doesn’t work anymore on iPhone 14 Pro. Trying to sign in it says you can’t use Face ID without logging in first and when you try to go to the log in screen it just comes up with an error. Have tried uninstalling and reinstalling and it is the same. Same problem when downloading and attempting to log in on both my wife(iPhone 12 Pro) and my daughters(iPhone 11) phones. Update: Went to take a screenshot of the error to send to Customer Support and of course suddenly the app loads right up and signs in. 😑 Why you make me look like a fool technology?.Version: 2.38.1

Still needs debuggedInterested in the step activity for rewards I am very disappointed it does NOT work. Specifically, when entering info for my activity tracker, a Fitbit, the app does NOTHING but sit and spin. It never finds my Fitbit, continues to just spin and won’t stop unless I cancel or quit the app. My Fitbit is on my wrist, the Fitbit app is on the same iPhone, and ……….. nothing. Being teased with rewards then not connecting is disappointing. Oh, and the “Manual” mode? Funny how the date is always 8-10 days away into the future before being allowed to enter. Wait for the 8-10 days, right? Oops, now it’s another 8-10 days. Pffft. Other than that the app is very slow to track past medical appointments, but does OK for prescriptions..Version: 2.12.0

Awesome New Organizer!I am very impressed with what I see, it’s great for staying in the loop of things as they are processing, I love that I could see everything and everyone that I seen or visit with, perfect and the charges are broken down so you can see everything, if your life is very busy and you have to keep thing organized this is what you need, you can make notes on each claim and keep it all together with that claim. I finally was able to register and log on today after trying for a couple weeks and I’m so glad I’m up and running with it. Stress defuser, peace of mind is where it help me to be....Thanks.Version: 1.6.2

First time userI used the UHC APP to check on my claims. I have been to the hospital due to COVID19 and was very ill so I just want to make sure that all the Dr’s (heroes for me) that took care of me get paid. When checking the claims see the pulmonologist & ambulance didn’t get paid. Right on the app have choices to take care the claims , for me I like to speak with someone not a machine so you can request a call right away or you have the choice for UHC to call you back. That is a nice figure to have I tried out, requested a representative spoke with then and got both of the claims fix. I recommend the UHC app. Thanks you.Version: 1.7.7

Great AppThis is a great app. It makes things so much easier. You can access your is card. The app provides you your recent EOB’s as well as your deductible amount and how much money has been applied toward it based on your medical visits. The best thing about this app is you can search for a specific procedure. This allows you to view the doctors in the area you live or nearby. You see the doctors name as well as reviews. It will show you what the doctor charges and gives a detailed breakdown of what you will pay out of pocket with explanations. You can use this to “shop” different doctors for a lower cost. Excellent app..Version: 1.1.1

Sick 6 months old(This is his wife writing this review) So we just used the call a nurse 24hrs and I couldn’t be happier with how it turned out. She was so nice, helpful, answered all of our questions and even the ones we didn’t ask. She also told us about another option that they offer and where to look for it on the website to see if that will help us as well. Oh.. and when we put in to talk to a nurse I don’t think we even closed the app fully before my cell phone was ringing. Great turnaround and awesome nurse. I will definitely use this again whenever someone is sick again..Version: 1.1.1

Not worth usingThis app would be great with a few changes. When shopping for OTC products I use the built in barcode scanner. If this told you the item was good for OTC, or not covered, but you have enough rewards money to cover it that would be great. Unfortunately the way the app works is if you have any money on your Ucard scanned items come up green. It is not until after checkout that you realize all your rewards were used and you still have most of the OTC money left. As an update to the new version, the product scanner does NOT work on my iPhone. I put in an incident report some time ago and thought this new version would fix that..Version: 2.48.0

Authorization for surgeryI had a surgery date on December 4th that had to be cancelled because my insurance had not authorized it. They gave me a authorization number and when I gave it to my doctors office I was told that one had been canceled!! I would like to know why!! I looked it up on my portal and it still is not in there that it’s been approved! I don’t understand it! I’m in pain and need this procedure!! I realize that’s not your problem!! But every time I call for info I can’t get any one that knows what they’re doing. It’s really sad! Please send me the information on my authorization. What is taking so long?? The surgical back brace has been approved but not the actual surgery!!.Version: 2.46.0

Stupid appThe app really needs work. It consistently has issues with logging in. It tells me I don’t exist. Links to FAQ say “It looks like you are lost”. It says to set up fingerprint ID but it won’t allow me to scan my print. Trying to set up Fitbit ID and again, it freezes and won’t continue the setup. I have been fighting this ridiculous app for three days now off and on, for over five hours. Typical government brags it does amazing things for Medicare but never sets up decent infrastructure. Even the identification card is “defective” and not usable. So the services we are promised are unable to be accessed. Thanks Biden..Version: 2.24.3

Clarity in medical insurance? It’s true!!Wow! This app actually gives a clear representation of my insurance plan, deductibles, co-pays, and what has already been charged to those areas. Don't expect another low-tech, non functioning med insurance app. My experience is that I have direct information, updated within a few days to a week of service. Also like the in-network doctor near me finder. I have three children, ages 5 and younger, and we like to travel. Knowing that I can find a close-by in-network provider for the inevitable sniffles, bug bites, and upset stomachs that come with traveling with children, is peace of mind!.Version: 1.0.2

My primary insurance! Secondary insurance is through mail handler‘s benefit planI’m very thankful to be one of the few that are covered with dual insurance is having this has made my life and choosing to go to the doctor much easier! Are used to fear about not having money to pay for all the bills to find out that you have kidney disease, carpal tunnel in both wrists, And sleep apnea. There a Tonna test they have to be done from watching your blood pressure and checking your cholesterol to seeing how many white blood cell count you have. Thank you for being with me in the beginning of this progress!.Version: 1.5.2

SimpleThis app is so easy to use. It shows all you need to know about those providers around you. It has ratings by them, how close they are, what services they render, on top of that how much you will be spending! It’s awesome because then for those that are out you can know what to expect when you get there. Reviews on the app are weird because it shows the ratings per provider but they don’t show what their patients are saying. However, I am unsure if it’s for HIPAA compliance. I mean I would like to see what people are saying to really know whether to go there or not..Version: 1.6.12

You need to update your siteI have had issues with some of the providers you have on your site under this plan. I have found addresses and phone numbers to not only be incorrect but also belonging to completely different businesses. I have provided this information to your representatives but have seen no changes. I have been looking for a counselor and not a single one on your site has returned my calls, or the phone/address on your site is completely wrong. You need to fix this. It makes looking for a provider super difficult. I am considering switching plans at the end of this year..Version: 2.0.3

Ucard uncertaintyI’m writing this review because I have been pleased with all aspects of my policy regarding claims and pretty much everything. Until today I was at Walmart trying to use my OTC CARD and I had checked to make sure that my protein shakes were covered only to find out at checkout that that isn’t so. Apparently it only covers the expensive brands you cannot buy the store brand. I was certainly upset because I try to make the most of the funds I have available to me. Disgruntled customer in Idaho..Version: 2.51.0

Lost and FoundI went to my local pharmacy to get my new script product and was told that it would not be available until the 23rd of December. Therefore I remembered to call UHC too ascertain the problem. In short order I learned that my doctors had sent it to a pharmacy in their building and it is ready for pickup. Woohoo so relieved and also learned that after I obtained the current month’s order, I can have the future scripts transferred to my local pharmacy. All reconciled in just a few minutes. Thank you UHC!!!!.Version: 2.22.0

Good App but not Great for FamiliesMost of the app works very well technically but has a fundamental flaw for families. The app will only allow the primary to see information related to the dependents or the HSA balance. In our case, my wife handles most of our children’s healthcare needs but because she is not the primary she can’t see any information related to them through the app nor can she see the HSA balance when she is the one primarily using the account. We understand the need for privacy but there should be a way to join the accounts after giving permissions (there’s not - we called). So this app is great for single people but useless for administration of family plans..Version: 1.2.1

Shoddy TechIn July was tracking my steps with this app, successfully. Beginning August 5, the app wouldn’t recognize my phone. Called tech support 4 times (not very knowledgeable) and each time the person did not know how to resolve the problem and had to put me on hold to read a manual or ask for help. One of those times was put on hold for 45 minutes then call dropped then another time for 10 minutes and I had to hang up. They had an upgrade 6 days ago and I wonder if the upgrade is not recognizing iPhone 12 or visa versa. Right her way, I’m not getting my 7500 step recognition and UHC should consult with Apple..Version: 1.9.11

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.53.1


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UnitedHealthcare iPhone Images
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