MyChart Customer Service

MyChart Positive Reviews

Life Changing 5*Until someone in my community had shared their journey with Ochsner and their ability to communicate via messages and Zoom with their doctors, I was not familiar with the app for Ochsner nor had I ever been a patient there. I’ve currently been going through fighting cancer and was not receiving care that needed in Mississippi. I downloaded the app; the world opened up. All the specialists I needed to see were right there at my fingertips suddenly as well as the ease and simplicity too schedule appointments at my desired location/time/provider. In addition I’ve since been able too experience Ochsner and if could give more than 5*, I definitely would be. I had to have an EUS done there; every single individual I encountered regardless of involved in my care directly or indirectly, they ALL showed such kindness, respect, compassion, that I’d not had this kind of care anywhere else. And I mean everyone I crossed paths with and not just on the date of my procedure but also at a whole different location where I went to see my new Ochsner oncologist at Luling and again 5* too infinity more, because everyone right down to the receptionist and the individual working at their tiny cafe was AMAZING! Thank you Ochsner for choosing employees that are obviously happy to be there doing what they do, I am quite grateful!! Keep up the great work!.Ream MailVersion: 9.9.3

ConfusingI get multiple notices to go look at things sometimes I don’t know what things that actually wants me to look at. It asks for drug reactions medications whose names I don’t recognize at all but may be another version of something I have taken. The menu names are a bit vague and disorganized from my point of view,. I just paid $45 and it says I owe $45 Very hard to tell what visit whether I just paid for it already. Information can be inaccurate but I am very limited in my ability to fix it and it often changes it’s usually never fully correct which concerns me. It seems a different doctors add to the mix and are unaware of certain medication‘s. Today for instance it said I was taking both the fast acting and the slow acting version of a medication, when I’m only taking one of them. Hard and confusing and now inconsistent to print out some reports from Phone It seems like the format keeps getting redesigned so I often spend time looking for things that I used to be able to find. A lot of the links that explain the medication’s or procedures lead nowhere. It’s definitely helpful to have all information in one place, but inconsistencies at all levels and dimensions could be dangerous. Every time I look, I find something not quite right sometimes unlikely to be a problem other times it could be. I do like getting test results. Incredibly quickly as waiting for them can sometimes be quite unsettling..Techie 1111Version: 11.2.3

Five Stars is AspirationalThis is the beginning of how a patient can integrate all of their medical information in one place to enable their eyes and the medical practitioners are looking at the same scheduled appointment and test results and prescriptions and written communication. The app works perfectly but user experience will vary based on how well you can fully implement its features. There is a learning curve on both ends of this thing but if you patiently (sic) (not sick) work out the details with your doctor’s office, and their referrals then you can see that all of the pieces connect. The better the staff and you acquaint yourselves with the features the more you will get out of this. Ultimately when you’ve got you’re information managed well here, you will have better access to medical care. It will save you time filling out forms, or waiting in phone jail to confirm information you can find here. You have much more control of your communication here than on a phone call, and this helps them to help you without you sitting on hold just to verify your prescription went to the correct pharmacy. 5 stars is aspirational for all who dive in and help their doctors office really use all of the features. I’ve seen great progress in 2 years time and find it to be completely reliable..- Bob Who -Version: 10.5.3

Almost perfect.02 Jul 2023 I have been using the MyChart app from Epic for over 10 years and it has been great at providing the information I need in the spectrum of health services that I am provided with. There are a few things that the app / providers need to perfect MyChart however for it to be up in the five star range. 1. You need to enable the saving of all records regardless of type by the patient user as a PDF file. Having to take scrolling screen shots and save them so they can be opened into an image to PDF converter is a real pain. Safari already allows PDF saving of browser windows, MyChart needs to do the same. 2. Lab results, Practitioner Summaries and Notes, Radiology reports, surgery procedure notes and summaries need the ability for the patient to email them to primary and other secondary providers without having to go through the hoops in Item 1 and then emailing them. 20 Jul 2023: Received reply from Epic. I have used the Web site instead for Item 1; but, it will be more convenient from the app. Will update when that happens. The emailing is an isdue however that currently is only addressed by downloading a PDF the uploading on other providers portals rather than directly from MyChart. I find myself constantly having to do this because providers do not update secondary providers and visa versa. I feel like a mouse on an exercise wheel having go do the work that providers should be doing..Universe ObserverVersion: 10.5.3

Slowly worsening information crowding on the appOver the years, this app has become worse with overuse of recurrent messaging by the hospitals and waste of patient’s time in checking these messages. Every time you turn around, there is another message from the hospital. Most of the messages are reminders of one type or another. Most of the time the patient’s medical records in my chart are not complete and accurate. That is a deficiency of medical personnel not recording the details correctly. Other messages are for vaccinations or for other kinds of follow up suggestions just to show that the hospital is seriously watching over your health needs. But all they are doing is just sending computer generated messages. Reading them is just a waste of patient’s time. Many of these reminders are recurring and there is no option to get rid of them. They just keep crowding your medical chart. Trying to find more important information becomes harder and harder. There are several other issues with My Chart including difficulty with correcting your medication history or your past history. These are supposed to be corrected by the medical personnel, but nobody does it and the patient doesn’t have the authority to do it. It is difficult to believe that My Chart has become worse over the years instead of improving its functionality. Hoping that they will spend more time on improving the functionality before people start hating it..Smiley Med ManVersion: 10.7.2

Ooops!Try again MyChart. How did this tool become so unhelpful? Scheduling your appointment online is not helpful when your only choice is a video visit that is 3 months away. In person appointments aren’t even available as far as MyChart knows. There’s no way to talk to anyone anymore because calls get placed on hold and then often don’t ever get answered. Are there so few people working now and are the schedulers actually in the doctors’ offices or is it a central call center? Getting a scheduling ticket in October, to set up an appointment in April, I didn’t try to schedule it until December. The first available appointment offered was at the end of July. Is the system back firing through this method? Smart action is to book 6 months in advance and fill up all the first six months of appointments. It used to be that only a few months were available to schedule at a time. This isn’t working. MyChart has a lot of limitations. If you are scheduling with a new doctor, they won’t be listed as a provider, so you can’t message their office to get help with the appointment. If you don’t have the time to be on hold for long periods of time, then you are stuck. I think they wanted to design this to be very interactive, but honestly, the system is so bad, that MyChart can’t make it work better. I waited 10 weeks for an MRI to look for a cracked vertebra. Tell me why this is routine. Too late to treat it after 4 weeks. That’s the system..PshahsfVersion: 11.2.3

Everyone should use MyChartI’ve worked for the U of U and I’ve also been a patient for the U of U healthcare. MyChart is the easiest, most efficient way to communicate with your provider and your healthcare team, to communicate with you. I always encouraged patients to use MyChart instead of relying on telephone calls. You see, if you don’t use MyChart and only communicate via a phone you will have greater wait times when you are expecting a result for a test, an answer to a question, or a prescription refill request. We are not allowed to leave any info on a voicemail so all you’ll get from a missed call is the name of the person calling and a callback number. With MyChart you will get your answer or results with the first correspondence. It’s secure and so easy to use. You get a text notification whenever anything new pops up so it’s hard to miss a result or response from the provider. If you rely on the phone remember that if the medical staff calls you and you don’t answer you go to the end of a very big line. It can take 2-3 days before you make it back to the front of the line. MyChart allows you practically instant access to your results. It’s a godsend for both the patients and medical staff. I highly recommend it if you want an efficient way to communicate with your provider..Stephi2boobiesVersion: 10.4.1

Not perfect, but VERY HELPFUL!MyChart has been a lifesaver for me during a health crisis year, during which time I have been seen by many specialist providers and have needed to gather documentation necessary for my disability insurance. Doctor visit notes and letters are all recorded in MyChart and easily accessible via computer or mobile device. MyChart has been so helpful that I have transitioned almost all of my providers to be within the UMN Fairview system because it is easy for providers to access all of my health records and communicate easily with me and my other providers for coordinated care without delays. The ability to grant one-time access for an out-of-network provider to view my health records in MyChart appears to be a new feature that I appreciate and plan use moving forward. One criticism that I have with the MyChart system is the messaging process for communicating directly with providers. The system does not allow for the same message or question to be sent to multiple providers, similar to an email where you can send a message to multiple recipients or CC others. This would be helpful, as multiple specialist providers sometimes need to be notified with the same message. This is a minor gripe, however, and overall my experience using MyChart has been wonderful..Jackson5989724Version: 10.4.2

The Epic System for Medical Interactive ChartingThe system is excellent. I cannot speak from a healthcare worker’s perspective but from the perspective of the patient it is satisfying. I schedule my own appointments and modify them as I desire. I am able to see tests that are due or overdue. I can always access a list of my current medications. I am able to send messages to ask questions or to validate information or negate incorrect information. I can request a telephone visit if desired for non urgent issues that still require collaboration. I can attach my Blood Sugar records to my Apple health and then download them and send them in to my doctor via attachment on message prior to visit. It is especially good for the Pharmacy since they need documentation of compliance for particular medications. I went to an ER in NC and the records were available to my primary immediately. I am so very pleased with the system. It should be connected nationwide. We would not longer have people doctor shopping for opiates or other issues. Docs in one state could KNOW they had the most current information on the patient in case of emergency. It makes my over 65 medical care much easier. Health is wealth and it requires attention to detail and this system is perfect for that..IrishGurganusGirlVersion: 10.8.4

Beginning of each section1) Having to repeat the same long, (but thorough), questionnaire each time. I suggest that at the beginning of each section there be a link for changes/updated. If none you can move on to the next session and so on. I have no idea how much time this will save your patients but (based on my frustration at having to go through the same information line by line knowing I have no changes). It really makes me not want to spend my time with redundancy. 2) I was not able to in the billing section able to go in and change my old billing address to my new address and had to call the billing office and get it changed. Dispite the fact it had been changed everywhere in Holy Cross systems. It took approximately 20 minutes for the change to be made, there was a learning process that the person had to go through to successfully complete the change. I see this as another step that “fell through the cracks issue.” 3) NO I am not a happy camper to have to use my time to sign in on the MyChart App when I know it’s going to take me longer than if I just sign in at the Doctors office and then repeat much of the process again when in with the Doctor. Everyone really want the most efficient and thorough process, however more so on the staff/Doctors side than mine, (at 87 I have nothing but time but don’t want to waste it on time consuming nonsense)..Is to beVersion: 10.6.2

Overall excellent except for AARP Medicare from United HealthCare tracking.While it is UHC’s change of processing claims office with new Group number and Health ID, it is the same insurance as all year except the Medicare UHC card had old processing off info. So, chaos happened when using only UHC card I had as they had not sent out the new cards yet and did not tell me or the doctors that the old processing office was no longer sending the claims along to the new office, the old UHC Provider processor was just deleting the claims! When I first got bills and saw on MyChart no coverage and called my customer service number, UHC customer service could not even find the claims! Many calls of two or more a week, most claims are found at new processing office after re-submit an email to the new POBox etc. and although the doctors “bill collectors” say this is on hold, in que for processing at new office for what MyChart say is way past due…. MyChart still says not covered and I need to pay—-inaccurately! This is causing me anxiety no matter how many times I call the doctors’ billing office and am reassured it is still processing and UHC says all claims have been paid! While it is UHC’s slow new processing problem, I would MyChart to correctly reflect what the doctor’s bill collectors say is the real status…re-submitted and processing with corrected insurance coverage office..Preventive health believerVersion: 10.2.6

Easy access to all my family’s critical health informationI love how easy it is to access my family’s critical medical information like lab results, MRI & X-ray findings, upcoming scheduled appointments, previous visits with our doctors, medication lists, request refills for our medications if unable to get to the pharmacy, viewing doctor’s after visits reports & follow-up notes (we can print hard copies for our children’s medical records for their special education files at their schools; “They” can’t claim “They” didn’t know!), and doctor’s letters for excused absence from school/work due to appointments or ER visits. You can also request to schedule appointments through the app, and connect via Telehealth/Zoom doctor appointments, too. However, my absolute most favorite element of this application, and in my opinion the genius idea behind this application’s creation, contacting your healthcare providers with the utmost of ease, and getting a response from them, their team or office generally the same day or within 24 hours! Then being able to print that response in a hard copy for our children’s health records, again for school, is the absolute best thing I could ever have asked for in a medical application! What more could you want from this application?.MrsadingfieldVersion: 10.3.1

PatientI enjoy the flexibility of being able to refill meds, schedule appointments and communicate with providers however, there are some things about MyChart that absolutely drive me bonkers! For example, Earlier yesterday, I was contacted by my doctors clinical support person at for my 11:30 am virtual visit @ 11:37 Am to do a review of my meds & purpose of that f/u visit which took about 15-20 mins. At the conclusion of the call, she indicated the doctor was seeing another pt so it would probably be another 15 -20 mins before the doctor could get to me. Then I was instructed to login & answer all of the questions that I had just answered w/ her all over again which took even longer by then the doctor was already sending me a message at 12:12pm stating that she had to move on to her other patients I was literally done with answering everything @ 12:14pm but there was absolutely nothing that I could do about it! So it was all pointless!! There should be a way for the patient to bypass the feature of ckng in if the medical professional has gone through all of the questions with you because in this situation it was clearly redundant and caused me the benefit of having the virtual visit! Please advise if this feature is available to the medical practitioner who checks to in for a virtual appointment! Thank you!.#Better2giveVersion: 10.7.3

Need better delete optionI’m having a mastectomy and it keeps telling me to get a mammogram. I already got mammograms before and need to remove that and Cant. It clogged up my patient info so that I didn’t get a call back promptly for breast biopsy Followup. I was told to come back next years by office staff because they thought I wasn’t taking tests, non compliant etc. I don’t know why but I expect it’s the computer program blocking pertinent info about a patient and clogging the system with inaccurate info. System gets bogged down and becomes confusing to everyone. There needs to be an easy way for someone to update symptoms and procedures. Having a computer network like this is essential and can save lives so I appreciate it but keep working on making it more efficient and responsive. There should also be a confidential area that requires another password and a notes area. There should be a way I can enter information without having to scroll through ten pages and then given a small box that is not bug enough for info. I would like to enter info about the previous surgeon and hospital I have gone to and there should be an easy way to do this. There should also be a security aspect to it if someone does not want a specific person to visit them in the hospital or to have access to them..SadaboutscammersVersion: 9.9.1

Great app!I have been using MyChart for years now and it has been such a user friendly app that keeps multiple medical charts easily organized. It gives reminders of appointments and when vaccines or checkups are due and it automatically adds in your upcoming appointments instantly as you make them, which is so nice because you don’t have to mess with calendars or trying to remember the appointments you make over the phone. You can read your after visit notes and instructions directly from the app, so it’s great if you are out of the house and need a reminder of anything the doctor may have instructed or prescribed. It has all the addresses of the buildings that coincide with each appointment and doctor, so you can always look up where you need to be if you are going to multiple appointments or doctors. The only down side I have found with the app is attempting to make payments through the app to the provider. It is a part of the app that I know is offered, but doesn’t seem to work. Or at least I haven’t had good luck with it. I 100% recommend MyChart to everyone. Especially if you are managing more than one family member’s charts and appointments. It will save you so much time and energy!.JoA1245Version: 10.8.5

Healthcare clearing housesWhile e-healthcare has its benefits, the fact that my personal information is spread across many “covered entities” (private businesses that receive my info to do something with it, usually against me) far outweighs the benefits of it. The HIPPA law allows a great deal of this under the guise of “public safety”. I strongly disagree with this okie-doke the HIPPA law created. I also do not like how I have to electronically sign acknowledgement permissions because if I want to draw a red line through a couple of things, and initial, that I don’t want to give permission for, but don’t have a problem with the rest, I can’t do it like one could do in yesteryears. It’s either sign it as is, or don’t get the healthcare I need. With the majority of people being sheeple, my concerns are not addressed and corrected…but that don’t mean I’m incorrect about all of this. Anyone that has no problem with this stuff doesn’t precisely know how this system negatively affects them. No sane person would trade personal quality of care for general quantity of care for the general public. The e-healthcare issue trades personal quality for general quantity. It makes me not want to seek the care I need. What good does modern medical breakthrough’s do if the e-tools in place screw the person over when they seek care? They get to live a little longer, but on their knees, and not on their feet!!!.MynameiswadeVersion: 10.5.3

Missing notesI continually experience difficulty finding information on MyLaheyChart. The latest instance was when I received an email indicating I have a “New Message in My Lahey Chart account.” I logged on to MyLaheyChart and found a note indicating I had a message from my doctor. I clicked on it, and when the Message Center screen appeared, there was an entry in the Conversation section from my doctor with the same date as the email titled “New After Visit Summary”. When I clicked on that entry, a note was displayed stating “…Please click on the visit section above and the corresponding visit date to view your after visit summary…”. I clicked on the Visits section and then clicked on the View After Visit Summary option for the most recent appointment with my doctor and, under Appointment Details it read “No notes exist for this encounter.”. At some future date, without any additional notification, the “After Visit Summary” and “Notes” finally appear on my chart. “After Visit Summary” lists the technical results of the visit. It is the “view notes” from my doctor that provide me with the relevant information that allows me to understand the results of the visit. I feel the system needs to change so it will send out email to patients advising them they have results of their visits only after the results are actually posted..TomBMassVersion: 9.9.2

Extremely helpfulI have been an active user of MyChart for years. The volume of information available to you at your fingertips is amazing. It’s extremely helpful to have the access to your test/lab results, appointment notes from the provider you saw, send a secure message to one of your providers, see your upcoming and past appointments. It is also extremely helpful that you are able to link your minor children’s accounts to yours as well. It makes accessing your families medical information very accessible. I haven’t personally run into many downfalls of the MyChart app other than I have had a problem locating a provider I had seen quite some time ago. They weren’t on my list of providers to send a question to or request an appointment. In that case, I had to call Geisinger scheduling to request an appointment. Using the MyChart app is more feasible at times than making a phone call during a busy day. Highly recommended MyChart. Also, accessing MyChart on a laptop/desktop computer has shown me more information I feel. That may be incorrect, but it always seems to me that I can see just a little bit more info on the computer. Again, I may be completely wrong!.Etsy Review 2024Version: 10.9.1

Dr. S. DeLee and StaffI want to Thank the Staff who are regularly courteous and attentive to a patient’s needs. I know that in the face of some situations it may appear the staff is not acting quickly. I can assure you if you ask they will do all in their power to help achieve the desired result if it is within their ability and availability. I have repeatedly been served extremely well, unusual accommodations have been made for me because I specifically have an unusual life that requires me to be away from home for months at a time. I do all I can to give them as much advance notice as possible and in turn they do all they can to get me the services I need in a timely almost immediate fashion. In all fairness it doesn’t always work or go in my favor, but that’s not for a lack of trying or effort on their part. So please be patient with them and also be forthcoming and blunt with what you need. They’re not mind readers so tell them what you want or need so they can best serve you, and let them know what kinda of time table you would like to operate within the calendar. I promise you will get better results than if you say nothing. Good Luck and Good Health to you!.AngryAtTheScamVersion: 11.2.3

Invaluable resource, and easy navigationI worked in healthcare for 20+ yrs and while I didn’t always love Epic (who does?) I DO love MyChart. It makes it so easy to access my own health information, and that of my 96 yr old father who lives 1000+ miles away (and is a terrible narrator at the best of times). It has been invaluable to be able to actually read notes from his clinicians and be able to message them and discuss his care. The interface is user-friendly and largely intuitive, I love that I can access notes, test results, and billing information all through one portal, and I can go back and refresh my recollection of what the plan was from any provider. Also, I know providers are time-crushed every day, so being able to reach out and ask questions or provide update on changes my father may be reluctant to relate is great—I know someone on the team will review the message and if appropriate, escalate it to the physician or often it can be handled by an MA, PA, ARNP, or other team member. Living so far away from my father as he ages has been very stressful—but the access to his various health teams that MyChart provides has been invaluable..Gilgamesh37Version: 11.1.5

MyChart for the WIN!It is unbelievable how MyChart has transformed every aspect of my medical care. My Community Health Network adopted MyChart some time ago. It has simplified communicating with my physician and their staff. Instead of filling up a doctor’s office with perfectly healthy patients who are simply there to go over test results, sickly patients and others who may need the time of the Dr. are able to be seen. Why? Because my Dr. does EVERYTHING MyChart was made for! Paperless billing, payments, questions to message your medical professional, test results, and even more than that. When I say “test results” I mean within minutes the results of any visit, whether it be outpatient surgery, office/clinic/emergency room visit, or a prescription refill via the app, the information is all available in MyChart. I rarely write a review because I’m not easily impressed with apps. This app is a must use app for medical professionals and patients alike. It has done a great service for the medical buildings by simplifying doctor/patient interactions. No need for an unnecessary “follow-up” just to go over uncomplicated results. Great job to all on your team!.Administration79Version: 10.5.1

Great but NOT user friendlyThe app is great for keeping up with my appointments, communicating with the doctor, refilling prescriptions. However, when it indicates that there is a new message, I’m not sure which message is new unless I look at the date. My inbox reflect that I have two messages. When I click on the inbox tab, nothing happens. It would be nice if when I click on it, it go straight to the new messages and the indication of “two new messages” disappears reflecting that I have read the messages. It would also be nice if there is an indication of some sort to show that there are new messages and which ones are NEW. In regards to the “to do list,” it would be ideal if I could decline the options or have a yes or no button or something to show that I don’t need to do what it’s indicating. For example, my dental office is totally different from my primary care physician and they keep telling me my dental appointment is overdue. I wish there was some way I could tell it no or not applicable. Additionally, it keeps telling me I’m overdue for an influenza shot. I have never, and will never, get one so to be able to decline or simply say “not applicable” would be great. If these minor disturbances could be fixed, it would be a five star app for me..JAM DUNVersion: 9.2.1

Can’t get tests results.This is the second or 3rd time that Home Health came and took my urinalysis to the local UT Health. Normally urinaylsis comes back within an hour to My Chart. Yesterday was Friday and I had the test picked up on Wednesday morning. No test results have been on My Chart but my PCP called in an antibiotic that I have told him 5 times that Macrobid does NOT work and to please call in something different. I even messaged the nurse to please ask him not to call Macrobid in. What did I get? Macrobid! I’m Iinto day 4 including the morning it was picked up. Nothing shows on My Chart no test, and no culture yet on My Chart. Why??? I have been pretty sick for 3 years now and my UTI’s are still back to back. I get other results from other tests and NO ONE calls me with results. I’ve learned to do research to read my own results. At this point and stage I’m very frustrated with this kind of practice. I got called in meds but no one told me what my urinalysis showed and or what culture came back. I just need help from my doctors. They get paid, yet here I am them telling they are looking for MS, yet not one person has told me results. I have lung disease, yet I have not had any real help from the 2 lung doctors Iveseen, so I don’t plan on returning back. Frustrated!!!.Rlskennedy62Version: 10.9.3

Could be betterThis app is great for a number of reasons besides checking test results and appointment reminders. •Through the app I can email my doctor directly, (very often they or they’re nurse will respond within a few hours so I assume the app makes that easier for them as well. •The app has a list of my meds (accurate only if you reported it accurately to the doctor) and provides an easy way to ask the doctor for a refill.•I can request an appointment from a established doctor •I can view and even pay my bill. All of these are things I can do securely through this app. It is very useful. What I CANNOT do is make notes. Currently I use this app only for check appointment times and the occasional email to the doctor. But I would use it weekly if I had the ability to make private notes. A note associated with a recent visit. Notes on possible drug benefits or side effects as I experience them. Notes on questions to as at upcoming appointments. Associating these notes with the drug or appointment or doctor directly within the app; helps keep me organized and would improve my healthcare as it makes it more likely I’ll remember details of a visit and concerns I need to bring up at the next visit..BelladziaVersion: 8.6.3

Enjoy the access to records and communication, be careful with paymentsThis app is excellent for getting communication back and forth with your physician and office staff, as well as allowing you to read comments on your conditions, test results, upload shot records and other information quickly. You can schedule appointments and make adjustments as needed. The ONLY downside I’ve found is that I had a hassle with my FSA company who said paying my bill through MyChart did not give them enough information to prove that the service I received was really through a physician or their healthcare facility, and wanted me to provide a bunch of other information to them. I couldn’t, as it was an online electronic payment, there was no receipt generated for me proving it was through a medical facility, no title, address, logo or other thing that would satisfy them. So I have to resort to writing checks with the paper bill insert and they will approve that. I wish there was some way the app could have more medical info/logo or some proof that would satisfy the FSA so I could pay through the app, it would be so much more convenient. Other than this, the app is great and meets most of my needs..RdwoolfVersion: 10.3.2

MyChart is good, but.I am so pleased for MyChart. It’s been a blessing for me to be able to talk to my doctors, scheduling appointments, checking on test results. There are some issues with it though. When reviewing my chart medications I take aren’t removed when it’s supposed to. My referrals that are completed are not removed and it causes scheduling to call and double schedule for that same test. My current Physicians are lost in the plethora of doctors who saw me once in the ER or during a hospital stay. There needs to be a current physician list then a list for previous physicians. When nurses go over our ADLs and evaluations they need to erase all the preset answers so it doesn’t look as though things are done when they haven’t. I had one that said they felt abdomen but never did, don’t leave it saying abdomen soft and normal sounds you didn’t hear my stomach so how is it normal (I have Gastroparesis and my stomach is dead it doesn’t make sounds, my intestines do and I have a feeding tube where they have to listen at and palpate) other offices and resources read this and get misleading information. I’ve been told it’s to save time but it also leads to misdiagnosis and mistakes in care. Other than those issues it is wonderful and very helpful..MshorrVersion: 11.1.1

It’s come a long way but…My Chart is a great tool and thank you for making the application available. Having said that and after spending an entire carrier in software development I suggest the application development steering committee perform a review of the usability of the application from a real end user’s view point. Find someone who has on going activity at Mary Free Bed, Trinity Health and Corewell. Once you find that person look under the “visit” tab and just try to make heads or tails out of what you are looking at. Next, conduct a review of that person’s medical history with the objective of constructing at historical timeline by using the application to focus on a specific topic. The application presents the user with a lot of information but it is very difficult to drill down into specific threads within the data so the user can research and communicate effectively with the health care providers in an accurate manner. Why do “messages” appear as events under “visit”? Why does the application keep asking me to log into Beaumont Health without giving me a chance to select my legacy health care provider (I did eventually find the “location” link on the Beaumont login page)? Again, thank you for providing the application..App doesnt save changesVersion: 10.9.3

Very useful toolMy Chart is an all inclusive health aid. It's incredibly user-friendly and has become an essential tool for tracking my health and wellness. The interface is clean, intuitive, and beautifully designed, making it easy to input and visualize my health data. What I appreciate most is the app's versatility. Whether I'm monitoring my test results, keeping track of medical metrics, or refilling prescriptions and contacting my providers, this app does it all seamlessly. The variety of charts and graphs offered allow me to see trends over time, which is invaluable for making informed decisions about my health. Moreover, the app's synchronization across all of my providers, is extremely helpful with sharing all aspects of my overall health plan. The developers clearly understand the importance of data security and privacy, which is reassuring. Overall, My Chart has exceeded my expectations. It's reliable, comprehensive, and has genuinely helped me take charge of my health. I would highly recommend it to anyone looking for a powerful yet easy-to-use tool for health tracking..Trying to kee me quietVersion: 10.8.4

MyChart UNCWith Johnston UNC it has been an excellent resource for follow up Wayne UNC it has only been proven as an excellent source for altering removing adding, copying to do, to not only their documents but other Physician medical facilities such as; Dr Osvanty ( Hip left damage Rt partial crush upper femur head to justify their fraudulent charges and claims of Severe Arthritis without providing the 3rd party access) as seen fit by person given auth. Removal or altering should be Not. Verify phone number insufficient being prevented by Wayne even after Medical Power was stated, signed only to be never placed on file allowing their altering and falsifying to gain possession of Life and health for their and Goldsboro Rehab skilled nursing to gain control of thought Financial Sustained wealth non existent. There should be a more professional and thorough way to protect one’s Life and background. This falls far from being even considered acceptable. Cape Fear Valley Hospital- After Multiple attempts, request and contacts continue to provide necessary information to assist with obtaining records, implying incorrect personal information, deny request from calls and messages, deny Medical Power Authorized Person not and never given preventing any and all immediate family members access online and in person.Get A Life so I Can Live MineVersion: 10.8.5

Clunky but essential.My Chart is an advanced component of interfacing with your providers who have Epic. As an Epic provider myself and a patient, (and someone who does some clinical information technology at work), I see the benefits from all sides. It’s probably the most advanced application to access your records out there, especially with the power of being able to have all of your Epic providers from all of your institutions where you get care in one location. It is indispensable if you want access to all of your records, and to see your results as soon as they are complete, along with access to your notes, and the ability to message your providers. The downside is that it remains really clunky. For instance, when you send a message, you have to be careful to scroll all the way to the bottom and press send as opposed to just closing the message at the top because it will disappear and not save if you do the latter. These kinds of things may unfortunately be the downside of having so many functions in one application. But hopefully, as Epic is very responsive to feedback, they will continue to improve the interface over time..AreJayBeeVersion: 10.7.2

AppThis app has helped to keep me informed about test results and information on what medication I need to get updated for refills also you can see upcoming appointments. One thing I have also noticed is that the doctor’s office uses this as a wall to slow feed information to me about medical treatment questions. In the past I would call in they would pass any message to the proper person to handle the questions. With this app they want 48 hours to respond and a lot of the time this process causes more questions than answers because there is no one calling you to make sure they are properly understanding the question or questions because the app allows them to hide behind the wall of the app and answer when they feel like it. It’s like passing information through a crack in a wall and it makes you feel like your talking to an automated system with very generic responses I believe this app makes them lazy and gives them more freedom to put you off. If your use to talking to people in your doctors office this app may change the relationship you have with your doctor and his or her staff. I definitely believe this app is better for the doctors office than it is for the patient. Good luck.Looking for people that careVersion: 9.9.2

The good, the bad, the uglyI LOVE mychart. The app is very easy to use and quick to pull up needed health info at anytime. Love having the ability to read the doctor notes after every event in your health. I have found errors in some doctor notes and was able to send a message in MyChart documenting the error. I also LOVE the ability to send a message to anyone on my care team. The ugly part is when you try to schedule an appointment. Scheduling with My primary doctor work awesome, the personnel that responds to the messages is always very helpful. Trying to schedule an appointment or send questions with ANY other doctor on your care team can be very frustrating! Sending the request/message is easy, getting them to respond to the message can take days and sometimes they never respond. Most of the time they respond with “please call our office to schedule an appointment” When you call you sit on hold for at least 20 min up to 45 min. While you are on hold you will hear many advertisements about MyChart and how you can avoid sitting on hold by scheduling your appointment on the app! If they could get ALL THE STAFF trained on how to use this program, it would easily be a 5 star rating!.UncutcrayonVersion: 10.9.3

Want to connect the other way...So my provider recently switched from FollowMyHealth to MyChart. While it's not bad so far, there is one feature missing from the old app. On FMH, I was able to have Apple Health share information with my FMH app, such as height, weight, and blood pressure. This feature seems to be absent in MyChart. I was able to connect it the other way - that is, I was able to connect MyChart to Apple Health and have it share data to the Apple Health app - but I can't seem to connect it the other way and have Apple Health share data with MyChart. I think this would be helpful because I use Apple Health for a number of things. For example, I have a blood pressure monitor that connects directly to Apple Health to track my BP. So it would be very helpful if I could share this information directly with my physician. Other than that, it's a perfectly fine and serviceable app. Edit: Apparently it is possible to connect the other way, and I just haven't figured out how yet. Will look into it. Edit 2: It seems like the feature's availability might vary by provider... If mine doesn't have it, I'll be a bit disappointed..Ay-KrivVersion: 10.5.1

My ChartMyChart is an excellent program to connect with your doctor for your medical needs. It is by far the best program I have ever used. It eliminates the need to leave a message via telephone. Messages get lost, you have to wait for the callback … all stressful things, especially when you’re not feeling well. With MyChart, you just go to messages and type in what you are needing from your doctor or his/her assistant or Nurse. All of my doctors that use this program are quick to respond. It also allows for any of your other doctors that use MyChart to access and share medical information if you so desire. This is extremely helpful to them. Your lab results are also posted and you generally see the results before your doctor. You always receive a phone call from them to go over your results. I have two other doctors that use Helow and Navigate. They don’t work as well. Not even close. It would be great if those two switched to MyChart and I would be able to connect them with all of my other doctors and hospitals..TKGigi1228Version: 11.1.4

Multiple MyChart recordsI have 5 MyCharts and it is very annoying that there is not more agreement with the information. None of the medication records agree and i have no idea how these are maintained as scripts are written by physicians from different networks. Even more frustrating is the inability for the patient to notify MyChart of misinformation. Patients need a venue to alert MyChart of wrong or outdated information- since this is a reference health care providers-and others use about patient care. For example, there had been a notation i was on insulin. No provider has ever prescribed insulin, which is a significant notation and one i do not need my insurance companies seizing. Additionally, i had one notation stating i was with stage 3 and stage 4 CKD… which is it? My PCP intervened to correct these two errors but why cant i bring this to the attention of MyChart? This is an important tool for communication and i use my option to message my providers with questions or updates but this needs to be kept current and all records need to be shared currently- or what is the value? If domeone weee to contact me i would be happy to discuss this towards improvements to make this a better tool for all parties..Bear010103Version: 11.1.4

Very helpfulThis site has been very helpful.LetstuitVersion: 10.1.5

Shows incorrect infoShows I was no show for an appointment while showing me test results for that appointment..Sedape9Version: 9.4.5

Prompt response, notification & historyParticularly appreciate the fact that I can get the results of some of my tests within an hour, shows the acceptable range for a particular test, a history as well as a notification that a new result is posted. Thank you..Psmr19Version: 11.1.3

Shawn FriesnerGreat application, Very helpful..SkippSamVersion: 9.9.3

Absolutely Essential AppTo be able to see my test results immediately, before having a doctor interpret them for me, I can see where some issues may be. Then I can monitor how things change between visits. As someone with Autoimmune conditions, my blood work can often be extremely alarming, and My heart helps me keep an eye on things too..Sherri-AnneFortierVersion: 11.2.5

QuestionsI am unable to ask Brief Medical Questions , how do i go about this ?.Stormy692Version: 11.2.5

ReviewI am enjoying MyChart. It’s great to have an overview of all appointments and results. I disagree with the Oral Chemo label on my appointments. It’s misleading and causes unnecessary anxiety..****$&@Version: 11.2.5

SusanneThe results section is getting better much more user friendly. The other sections need a little tweaking Everything you need from your health care providers in one place. Very resourceful application..Sue098765Version: 11.2.5

SolidSaves time and great for tracking results, would recommend and works on VPN.Andrew9219Version: 11.2.5

Great staff in a great medical facilityGreat staffs from Doctors, Nurses and everyone who work in all departments in this facility, this includes the labs employees and all medical technicians as well, basically everyone who is there. When I attend our appointments, we always have been treated in a very good way, also everyone is/are doing their best in an excellent timely manner. We always receive a good behaviour with smile drawn on the faces of everyone. Happy to be here to get the right medical treatment or advice. Very good job everyone..OSLRLYTVersion: 11.2.5

MarcoI am really happy with my chart because they always remind me of all my appointments. Thank you.Ma.arantoVersion: 11.2.4

There’s a lot of good. However…It’s almost perfect. However signing in with my thumb print would be so much more convenient..K JohnstonVersion: 11.2.5

Amazing and useful app!What an incredible and amazing app to have both the patient and their whole medical team to be able to converse as well as view all medication’s and to stay on top of appointments! Thank you so much..MitopopsVersion: 11.2.4

It’s great in some aspects but not all.It’s great I can see upcoming appointments ect but I’d love to be able to see my x-rays.. I looked on line before downloading and it said I could in the radiology part but I can’t find that anywhere so I had to download and pay for pocket health just to see them. Disappointed in that..Twabs90Version: 11.2.4

Ms Mary MillsMy Chart is an excellent tool enabling health care providers information about their patients. It also helps patients by reminding them of their appointments and giving them information about test results. I am very pleased about be able to have My Chart..Funny 1985Version: 11.2.3

MaryIt’s great to be reminded of all the appointment. Who I have seen and results thank you.Hhl,mlkiipVersion: 11.2.3

HelpfulThis app does everything right. I appreciate having the technology handy and streamlined information that I can refer back to..ElmerhebiVersion: 11.2.3

Face RecognitionThe app is great. I get all my medical information (test results, appointment reminders) right there. Can keep on top of everything. Wish it opened with face recognition though..Al’65Version: 11.2.3

So great to have everything in one place organizedGreat program easy to use long-term. I think it will contribute quite a bit to providing better cheaper more informed healthcare very happy to see this as part of our program here in Alberta Canada.Mike MacdonaldVersion: 11.2.3

Good but could be betterHaving access to your clinical information is great but it appears the hardware that supports this software [at least in my instance] is overloaded and constantly times out, leaving the client hanging - not a good feel or look..3079cbVersion: 11.2.3

Wow! This site is easy to navigateI’m a senior and usually have difficulty navigating many apps. This app is very, very easy to navigate. THANK YOU!!.This site is user unfriendlyVersion: 11.2.3

AppVery handy app. For individuals who keep a close tab on their health..Ag_goldenVersion: 11.2.3

Excellent AppOne of the most useful apps I use. Awesome.SandroDelReVersion: 11.2.3

GoodEdit: I still like the app, but none of the issues have been fixed. I like the app, I get the results before my doctor talk to me. You can see your previous appointment and results. The only things is the now it’s stuck with an appointment on the main screen that already happened. Also, it will be nice to stay logged in or to use the biometrics to log in. It is very annoying to enter the username and password every time I want to log in..BillypacVersion: 11.2.3

Wish you could haveWish you could save name and password or have the app not close down as quickly through out day, could it stay open for an hour?.Member8374Version: 11.2.3

Really helps to knowI’m so much less anxious getting updates as they happen and always having access to records so that I can share with my GP as needed. Excellent!.VanvaltVersion: 11.2.3

New UserThis is a fantastic app. I love it. Easy to use..SodnorVersion: 11.2.3

Save my loginI understand getting timed out and having to log back in, but can we get a touch ID or Face ID so I don’t have to keep typing my id & password in manually?.Old Hardware, can't update OSVersion: 11.2.3

Accurate, precise and user friendlyThe app is so easy to use and provides the needed info for reference at your fingertips. Interface is simple and truly meant for patients or family members use. I would highly recommend the app to others too. Thank you..Game good best greatVersion: 11.2.3

Your healthSimple to use and expedites any medical test results for review before your doctor contacts you..Make my day punkVersion: 11.2.3

AmazingAn app from which entire Canada can learn and take lessons! 7 stars.SonukakaVersion: 11.2.3

Great AppI started using it as I moved to Hamilton and it’s really good App that keep your information with you on go..StanOttVersion: 11.2.2

ExcellentJe viens de télécharger et déjà je trouve ça génial et très informatif et à date..PhilbuzzVersion: 11.2.2

In the loopIt’s so great to be kept in the loop about referrals, appointments, and test results with email and push notifications..NancyDawn GVersion: 11.2.2

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 11.8.1

MyChart Negative Reviews

Some things just don’t make senseI love MyChart for myself because everything is there and easy reminders….the reason I gave it a 2 star rating is because it’s crazy how you get kicked out of your children account at age 12 and you can’t see the appointments and what you need to see it just don’t make sense 12 years old where they still living with parents and parents have to still do everything for them it’s just nonsense and crazy… and they not realizing some children has learning problems or disabilities and can’t understand it and some are 12 in age but really about 5-8 with the mind so like how do that make sense…the age should be until they 18 unless with learning problems or disabilities 21 some may need to be changed to parents can see everything permanently because some has permanent disabilities where they can’t do things on their own…this is crazy and nonsense and just makes things complicated when it really don’t have to be…also they said MyChart is to talk to dr directly if needed when they get the message they message you back or call you I NEVER get to message my kids or I drs directly and they message back it’s always the secretary why should we have to talk to secretaries about things that we only want to discuss with our drs….when things change and makes more sense I will change my rating and review but age set to 12 and parents kicked out don’t make sense and not being able to speak to your dr directly don’t make sense.JerseyBewVersion: 10.6.4

Late or delayed lettersI am sick of getting messages four or five months after someone has tried to steal our information from My Chart. If the data has been compromised in February, why does it take you until September to send us a letter? Plus why is Sslf trying to monopolize the health care in Greenwood?? A monopoly of the health care doesn’t create a lower cost for the patients, it gives the provider a chance to control the cost and doesn’t help the community when it comes to health care? All we hear is get better, but their is no health programs set up for the seniors and nothing from Self or County of Greenwood for Seniors? Why?? Its like the medicine, nothing cures anything or at least it doesn’t seem to, but yet the medications just continue to rise for all?? Plus it seems those with a green card or here illegally get better healthcare than those that have worked and lived in the Community all our lives. Plus when we check in you are wanting us to sign forms but we never get a copy of what we are signing?? Are there hidden charges or something else that you truly don’t want us to see? I don’t feel that it’s my responsibility to cover a cost for a family member, or grandchildren by me or my insurance coverage? Plus it’s not my responsibility to cover someone else’s expense for any reimbursement by using what should be coming back to me, it’s not my responsibility to cover somebody without insurance or an illegal!!!.Russell ZebcoVersion: 11.1.4

Terrible Dr visitI’m sure this will be reviewed and I will need to find a new Dr. I am going to admit this upfront, I showed up to my appointment without getting my blood work done prior to my appointment The dr seemed very agitated during my appointment that I did not have my blood work done prior to the appointment. I did get the bloodwork right after my appointment and the results were available shortly afterwards. What I am severely disappointed about is I took the time to update My Chart previous to the appointment regarding an issue with my hip and shoulder. It was apparent that the Dr wanted to rush the visit when he never mentioned any of the very important physical issues I had taken the time to update in my My Chart app, which I feel is an important part of the check in process for the appointment. I mentioned my health issue when the Dr asked me if I have any additional concerns and he seemed to determine in 3 minutes all I needed was some sort of anti inflammatory medication for 10 days and send me on my way. He never even took the time to read my input that I placed into My Chart prior to my appointment. They had no idea about the information I provided regarding my health for my appointment. All I received out of the appointment was a 10 day medication for inflammatory medication and no guidance for any ex rays or MRI. I’ve already missed one golf season and would love to be healthy to get back to playing next year..Rick Martin 7Version: 11.1.3

Not very user friendlyI don’t think that the app let’s you reference your meds and doctors and note and appointments …flipping between information sources so you can communicate with your doctor about appointments and meds in notes. You should be able to at least reference before going into notes so you can make sure you have the information you need to communicate with your physician without leaving notes and then having to start over when you go back into your notes. Also it would be helpful to have a way to sort information by Dr. so you can see what your kidney doctor has to say versus looking up something about your migraines. And just be able to sort information by date or last hospital visits or hospital visit by date or doctor visit by date (or range) [I think you get my idea] There are so many things you can do to make it easier and more user friendly and as a larger business you have and should provide the best possible app. This seems so wimpy and half heartedly done. As if it was not important enough to do it right. And if a health care provider does care about how it does things then how will it do other things…will they do other things half hearty as well? That just doesn’t make anyone feel confident about going there for care! Please make this better 1 to make it a better platform for everyone to use & 2 so we can see the quality of the effort you put into all aspects of our care experience..Tonya HeckVersion: 10.7.1

Only works for about 2 minutesI have been trying to send a message to my doctor through MyChart for 3 days now and have had no luck using web browsers, so I thought I would try the app. It was easy to find my physician network and log in. The home page looked organized and accessible, and I was able to see a recent message from my doctor. That was the end of anything functional, though. I clicked on “Messages,” and my previous messages with doctors loaded after about 15 seconds. I clicked on “send a message,” followed the prompts to select reason and provider, and waited. A screen opened that said “message” at the top with options to “close” or go “back,” but that was it. No field opened for me type anything in, no keyboard opened to type on. So I clicked “close.” It acted like I was mid-message and gave me an option to discard or keep the message, but no matter what I did, I was never able to actually type anything. From there, nothing in the app worked. If I clicked on messages, again, it would go to messages, but it would say there was an error and give an option to “reload.” The home page wouldn’t load correctly. All content in the app was messed up from there forward. (This was, by the way, the same issue I was having on web browsers.) Technology is great, when it actually works, which is not the case for this app or MyChart..A1n1mVersion: 10.6.3

Horrible interface, poor functionalityMyChart looks juvenile and cartoonish and acts that way. The interface is just horrible and it’s not easy to find information. In addition, it doesn’t properly integrate with provider systems. This means that while my office visits show up, important medical procedures are NOT included. For example, an endoscopy or colonoscopy appointment that requires preparation. I didn’t realize this so spent a lot of time trying to confirm my appointment really existed. Further, when a doctor makes a referral and I complete that referral activity (like lab work), it continues to show up as a task to do even though it should automatically be removed once the results are reported since I stayed within the same provider system. I followed instructions to contact my provider to fix it and they tell me they can’t do anything on their end. This means what’s in MyChart is not an accurate record. To me, an inaccurate online record is almost worse than no online record at all because you have to keep checking what’s accurate and why isn’t. Finally, the billing information is also incorrect. I set up a payment plan but when I log in it keeps telling me payment is due now. I honestly can’t believe providers use this system. When I was in another healthcare system they had a different product (or maybe they created their own) and it was much better..CrankyGrrlVersion: 10.2.2

“We could not log you in right now. Please try again.”Sudden inability to login and it has nothing to do with my login credentials. I’m using an iPhone 12 ProMax. Currently updated. What the heck is going on? I’ve already talked to IT managers at Kootenai and they all say it’s on your end, so don’t deflect. They disclosed that a huge influx of users are all having similar issues following Epic’s last update. The MyChart app, in its current form, is inaccessible, hence, unequivocally useless. Keep in mind that you’re messing with peoples’ medical info and fundamental ability to set appointments and fill prescriptions — so you need get this fixed right away. Error: “We could not log you in right now. Please try again.” Over and over in perpetuity. And if it does let you in (it did 2-3 times in the beginning, but now there is Zero access) there’s a constant reload prompt because half the timeline data and files are missing. I’ve already deleted and reinstalled the app directly from Kootenai’s web portal AND Apple’s App Store on my iPhone, so don’t bother telling me to do that. I have also soft and hard reset my phone at no avail. Yes, I can log into the website, but what’s the point of the app if that’s my only access? To sum things up, it’s your ridiculous, substandard app that is so bugged out and glitched that it doesn’t work. Honestly, I don’t trust my data on the app, and trust me when I say that I’ll be taking this to my next board meeting at Kootenai..JimmyhatzVersion: 10.4.1

VERY POORLY MAINTAINED and designedJunk. Every single version of this app has been sloppily tested and as a result deployed with a host of bugs making it always a problem for both patients and providers. Design is amateurish, support is as poor as every other manufacturer that uses cheap labor overseas, and the thing is so poorly nade and designed, it is used in college classes teaching user experience design and how NOT to design stuff. There are widgets that do absolutely nothing, but have spin when selected and clicked on (like Epic's logo), the usual amount of unnecessary, juvenile cringe, worthy illustrations taking up space, overly long huge lists to select stuff from, and so much more. Garbage. we who use this app do so only because currently there's not much competition. Finally, their support is a joke. Take the most naïve codependent user you know and pay them minimum wage: that is essentially their support (i.e., useless). The ratings for this app are gamed and unreliable. It is more indicative of relief that they have any kind of app at all like this rather than actually the real usability of this thing. Trash. I actually received an email from Epic after writing this review and it only emphasized all of the above. The email told me to contact them directly to address each of my concerns. Lol. No kids; i'm not available to discuss stuff with you at least for free and if you actually want to do that with me, contact me and pay me for my time..AnonymsFanVersion: 10.7.2

So not impressedI already have the Molina healthcare app which I’m already supposed to be able to do all of this on but now I have to eat up more space on my phone to download yet another app. It isn’t user friendly at all and kept asking me the same questions over and over. I was told with urgency I needed to set this up and answer a questionnaire. When I tried setting it up it asked who my healthcare provider is but they aren’t on your list of providers. I contacted y’all for help and then was told to worry about it later. So which is it? To top it off I’m not sure when my actual appointment is because I set it up for one time and the girl that called gave me two different times from that one. Honestly, get it together! (This doesn’t bode well for faith in a system I already don’t trust.) I honestly don’t trust telehealth appointments because 1) I’m not seeing an actual doctor just a nurse practitioner and 2)I don’t understand how you can diagnose anything accurately without actually examining me. This just doesn’t seem like good healthcare to me but a shortcut to save a buck. For example, I’ve had lower left abdominal pain for the last month and a half, so how do you plan on making a diagnosis without any diagnostic testing? I really have no desire to do this at all but was told it was a requirement of my health plan so we shall see. I’ll give it a whirl and get back to you but so far I’m not impressed in the least..ImonlydoingthistogetfreehintsVersion: 9.8.2

FunctionI get notifications on my phone, but I can only view it when I click on the notification. If I go to find that message within myochsner its nowhere to be found. I have had this happen with appointment messages and notes/letters. I was sent information about where to go for an appointment but could not find it later on and it was not under visits/appointments. My dr decided to cancel my appointment at the last second with a voicemail saying they switched my location to 30 minutes away but sent a cancellation notification. When I went to find that message, its nowhere to be found. So I am sitting in my car 30 mins before the appointment time bc I wanted to make sure I could find where to go. I go to find the notification with the building/suite number etc. but its nowhere to be found and instead I see a cancellation notification. I go into mychart and theres no record of the appointment at all. Im in the parking lot on the phone with customer service and they see my appointment is still there in the original location. I cant find the cancellation notification within the chart and on my end, no appointment. I have also had where customer service agents can see billing messages or notes in the chart but when they walk me through where it is, theres nothing on my end..Court800Version: 10.9.1

Money is #1 with St Elizabeth & Too many notificationsI receive a notification a week before my visit and the first thing I am asked to do is pay for my visit. This is because St Elizabeth’s main concern is getting PAID and not the patient or my care! Then I get another notification 3 days later asking me to pay again. Then I got an email asking me to confirm my appointment which I did. But the day before I have to confirm my appointment again!!! WHY? Does anyone even read these reviews? I seriously doubt it since the review I submitted 3 years ago is still here! I am aggravated with money being the #1 concern of St Elizabeth and the constant notifications! When I was doing PT, I received multiple notifications about one PT visit. I went into MyChart and acknowledged my visit and confirmed (or so I though) but still got multiple notifications even though I took the extra stop to acknowledge my visit. I also have a notification that I need another COVID vaccine but this is not required. I got the first 3 shots and it is not required to get the fourth shot, it would be good if you could remove that notification. The app is good for checking appointments made but the notifications get ridiculous. I received 3 notifications about the change of phone numbers at the Buttermilk Pike office. All 3 in about 2 minutes..98y-98y98-ghVersion: 10.8.4

Couldnt be worse but seemingly mandatoryThis app isn’t even working to ley me see the text im writing in the review. places dont seem to update nor get records elsewhere but of course thats not true. nobody enters it. most is misinformation based on incomplete information inputed. its only help is for a foc to write a note to you but even that is not a breeze to reply to. no idea if they get it. even vovid 19 new booster isnt listed and so no way will it let you schedule- nothing works outside narrow, unchangeable parameters. if It wnt essentslly mandatory Zi wouldnt have it. but both providers here only do communicating thru it. Ivetried to refuse, oh nou did they not like that. hateful and the app can fail if provider’s don’t actually invest time to make it accurate and timely/- actually helpful to patient —. somebody do s better app - a better mousetrap is do needed. with data entry from patient perspective would be a huge improvement so things not right can be made obvious to providers they need to fix dsta enter or whatever. its not user friendly except for maybe s foc. maybe. but I dont think they need it— the patient has to deal with it, so they need it to serve them on some level or the doctor patient relationship is damaged. does anyone really read these to improve it seriously doubt no one has said all of this way before now. fail..Bruno is gettin upVersion: 10.6.2

Why do the early check in on the app?What’s the point of doing the online check-in inside the app? I got notified to check in early before my appointment with my Dr. I thought, how cool! I can check in before I get to the desk and not have to go through all that when I get there. So I took the time, verified my information, my insurance, took photos front and back of insurance card, typed why I was there, answered the covid questions and submitted it. And done. Then when I got the the front desk the two receptionists said ok now that you are here we have to check you in. I said I don’t have to I’ve already done it online. There response? Doesn’t matter we still have to check you in sir. To which I responded. Then what the heck is the point of checking in early on my phone? The employees said that they don’t know. They don’t understand why they have it either or what the point of it is. Also vented about a new system that they hate and don’t understand it either. Sorry to say but when your own employees don’t understand why and the customers take the time to check in when there is absolutely no point to it. It’s kind of stupid! Whomever the decision maker is in these things obviously doesn’t understand or know how it works either..Rburt2018Version: 10.1.5

Write a review responseThe program is cumbersome and not intuitive. Getting a copy of bills to submit to secondary insurance is impossible to get. Having to call so they print it off before I can see it in the program is ridiculous!!! Plus half the time when I call the person doesn’t know what to do and then sends the wrong bills even after the date of the needs were provided. Looks like designers were assigned to different modules of the program and they do not interact well. When working with programmers you need someone to oversee how different modules interact or don’t. System runs amuck if not monitored for flow. Great idea for the program but not easy to search and get information needed easily. Also. When at an appointment, the detail of the appointment disappears until the follow up is completed. This is not helpful at all. Need the appointment visible all the time for details and directions. Email is hard to use, can’t add secondary people to them. Contacts are limited. Responses go unresponded to for days. Have been trying to remove a name from automatically receiving billing messages for months. Why can’t I do this myself? This is my information, i should have control over the dispersamente of it! Overall, great concept , lousy implementation-too disjointed of a robust program..NotgivingumynameVersion: 9.9.3

I believeThat the doctors should be n sections with the medication they give u like not the meds everywhere and that you could write to your doctor on you concern or if you need them earlier you could talk to them and I belivie that the dates should be updated like the news ones pop up and not something old the old shouldn’t pop and the alert is late all the time needs to be quicker so I could get a earlier appointment it lets me know and hour late there need to be more information on there like explaining the test lab or anything I believe we should have notes on everything bout what happen into our lives n what the doctors said and put medication and anything possible we should access to because it our lives we should have access to those’d types of things instead of explaining why it our bodies it about us and I believe we should have more access to those things I believe we do need that definitely and we don’t need to explain why we need them this is a free country so like you gotta update us a lil more n reorganized the whole chart and a better way and more information just easier for some people that might not understand what yous are saying be specific thank you hope you I never wrote Consider what I’m saying and please change the chart.Jaz52392Version: 10.9.1

Sign up FormYou cannot input text to fill out the sign up form on the sign up page. Ridiculous that this was over looked. Font size does not meet accessibility requirements..BibiK2020Version: 9.4.2

Needs a lot of worksProblems in login. Most of features asking to to go to website and leave the app, so it is better to use the website version instead. Delay in updating the testing results as the results show up on the website version and not in the app. I guess I want to remove this app and consider the website version. I hope to return back to this app soon once all issues are solved..JsntvVersion: 9.5.5

Need feature to remember login info. Do not want to enter every single timePlease add the feature to remember login info, or fingerprint or facial recognition. It’s a pain to enter user name and password every single time!.Jackson LiVersion: 9.3.4

Doesn’t workA complete waste of time. This app doesn’t work..CRRichardVersion: 11.2.5

Scheduled Appointments*There is an option to cancel appt or add appt to calendar, but there is no option to confirm appt as required by scheduler. This could result in pt losing their appt or referral being cancelled. *To make things more confusing, the scheduler will generate/mail out appt letter/reminder and requests confirmation at least 2 weeks prior, but does not specify how to confirm appt - only gives a phone number to call for questions, updates, reschedules or cancellations. *MyHealthRecords does not offer option to confirm that I can see, either. *Y’all need to get on the same page and make it “one stop shop” for pts and providers. Pls/Thx.PatientWhyVersion: 11.2.5

No Signing InIf I cannot sign into the app, how am I supposed to use it? The window that opens does not take me back to the app itself. It just keeps going in a big circle. Leaving me unable to access my records. This app is quite useless..No Nicknames AllowedVersion: 11.2.5

MedicationsIt will not let me update or adjust my medications.RensavhyVersion: 11.2.5

Can never log in hereThis app is such junk every time I try logging in it’s like I didn’t log in and makes me again I cannot access anything at this point support for the app is such a joke.Stephanieny631Version: 11.2.5

Epic junkLogin still doesn’t work..Channel 200Version: 11.2.5

Sub parHardly works in a good day, lots of potential but lots of bugs still….K.O.3Version: 11.2.4

FeaturesCan see all my health details all in one place. Very handy..Hang Man’s CoveVersion: 11.2.3

Limited EditingI cannot edit information e.g. the name of primary contact or change my primary care provider which is super important and often changes for some..NfkfgkgghfhbnkVersion: 11.2.3

Broken appLogin never works first time. Always have to login twice..VuldubVersion: 11.2.3

Awful appThere’s no listings for Canadian clinics nor muscle, skeletal orthopaedic categories.PerspectumVersion: 11.2.3

Trouble with multiple hospital groupsI have a my chart with my medical group out of Toronto but have issues getting signed up for my local health network. It should be a simple no issue situation but as usual it is not..Unhappy 2233Version: 11.2.3

Needs workTo glichy needs a new update.LinzcorgiVersion: 11.2.2

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