MyChart Customer Service

MyChart Positive Reviews

MHO is a life changer!!!For all the years having to communicate with clinicians for myself and now for my two kids, and others I care for, MHO has been tremendously helpful. I remember the days before MHO! Now, no more calling the doctors’ office and waiting by the phone, put on hold and the phone drops, or calling the wrong department altogether and after all that, only to talk with someone and forgot the outcome of an undocumented conversation. MHO have everything in one place, communications with your care team is quick and secure, documented, even phone encounters gets documented. Now, I can take the time to write down my non-emergency medical questions to my care team and they can decide if it’s something I need to go in person for. Records that I need for all administrative stuff e.g., kids school etc. are all accessible via MHO. I can keep track of my annual visits, review visit notes and follow-up with questions if needed, pay bills through MHO, request medication refills, scheduling appointments, etc. There’s just so much great thing about MHO that I cannot fit everything good about it in this review space!! Another note, we like to thank our care team and sends a follow-up thank you note without it that becoming an administrative burden to the care team! And I wonder if there’s a way to thank the care team via a button without bombarding them with more administrative burden; a “thank you” message that they don’t have to open by a certain deadline or ever! Giving us patients the ability to say thank you and express our gratitude to the care team is important!.TalanalysisVersion: 10.7.3

ConfusingI get multiple notices to go look at things sometimes I don’t know what things that actually wants me to look at. It asks for drug reactions medications whose names I don’t recognize at all but may be another version of something I have taken. The menu names are a bit vague and disorganized from my point of view,. I just paid $45 and it says I owe $45 Very hard to tell what visit whether I just paid for it already. Information can be inaccurate but I am very limited in my ability to fix it and it often changes it’s usually never fully correct which concerns me. It seems a different doctors add to the mix and are unaware of certain medication‘s. Today for instance it said I was taking both the fast acting and the slow acting version of a medication, when I’m only taking one of them. Hard and confusing and now inconsistent to print out some reports from Phone It seems like the format keeps getting redesigned so I often spend time looking for things that I used to be able to find. A lot of the links that explain the medication’s or procedures lead nowhere. It’s definitely helpful to have all information in one place, but inconsistencies at all levels and dimensions could be dangerous. Every time I look, I find something not quite right sometimes unlikely to be a problem other times it could be. I do like getting test results. Incredibly quickly as waiting for them can sometimes be quite unsettling..OurAmericanValuesVersion: 11.2.3

Life Changing 5*Until someone in my community had shared their journey with Ochsner and their ability to communicate via messages and Zoom with their doctors, I was not familiar with the app for Ochsner nor had I ever been a patient there. I’ve currently been going through fighting cancer and was not receiving care that needed in Mississippi. I downloaded the app; the world opened up. All the specialists I needed to see were right there at my fingertips suddenly as well as the ease and simplicity too schedule appointments at my desired location/time/provider. In addition I’ve since been able too experience Ochsner and if could give more than 5*, I definitely would be. I had to have an EUS done there; every single individual I encountered regardless of involved in my care directly or indirectly, they ALL showed such kindness, respect, compassion, that I’d not had this kind of care anywhere else. And I mean everyone I crossed paths with and not just on the date of my procedure but also at a whole different location where I went to see my new Ochsner oncologist at Luling and again 5* too infinity more, because everyone right down to the receptionist and the individual working at their tiny cafe was AMAZING! Thank you Ochsner for choosing employees that are obviously happy to be there doing what they do, I am quite grateful!! Keep up the great work!.Ream MailVersion: 9.9.3

Appreciate New SystemI’m uncertain what the best way to address this system that lays things out for the patient in an easy to navigate and easily understood fashion. Obviously, the days of the patient not seeing their chart, etc, are long gone and I think whoever decided that the patient should have a clear and easily understood reporting of their health reports was very wise. I still can remember the days when there were times when it almost seemed that the patient’s chart was hidden from them and only the doctor could go over the various test, procedures, and protocols that were listed in the patients chart. I will say that having a primary physician like Dr Mike Fetherston makes me far less anxious about what I should know but with so many things changing, I can easily understand how some patients could become very anxious about certain areas of their health. I do know for myself that having the ability to periodically go over things pertaining to my health does motivate me to a greater degree to do the things I should be doing that in the long run will equate to better health than if I was tk simply do what I thought I should be doing on my own, potentially ignoring other things that my physician may bring up, no matter the personal notes I take at the time. I believe most individuals feel empowered when given the opportunity to carefully review and perhaps have a better understanding of what in previous years old ones physicians reviewed, followed by that information being shared with the patient who may or may not be able to properly digest everything they need to know and should be doing in that particular moment..North Shore DiggerVersion: 10.2.5

Almost perfect.02 Jul 2023 I have been using the MyChart app from Epic for over 10 years and it has been great at providing the information I need in the spectrum of health services that I am provided with. There are a few things that the app / providers need to perfect MyChart however for it to be up in the five star range. 1. You need to enable the saving of all records regardless of type by the patient user as a PDF file. Having to take scrolling screen shots and save them so they can be opened into an image to PDF converter is a real pain. Safari already allows PDF saving of browser windows, MyChart needs to do the same. 2. Lab results, Practitioner Summaries and Notes, Radiology reports, surgery procedure notes and summaries need the ability for the patient to email them to primary and other secondary providers without having to go through the hoops in Item 1 and then emailing them. 20 Jul 2023: Received reply from Epic. I have used the Web site instead for Item 1; but, it will be more convenient from the app. Will update when that happens. The emailing is an isdue however that currently is only addressed by downloading a PDF the uploading on other providers portals rather than directly from MyChart. I find myself constantly having to do this because providers do not update secondary providers and visa versa. I feel like a mouse on an exercise wheel having go do the work that providers should be doing..Universe ObserverVersion: 10.5.3

Hard to find things and nearly missed Financial Aid help deadlineWhile this is a handy little app which I now get frustrated when offices don’t have it, it’s still very hard to find things. There’s way too many categories and I just use the search to find anything. I never scroll through to find what I’m looking for. Please add a section that shows your pervious surgeries. I went from never going to the doctors to visiting several in a matter of months because turns out I had cancer. And what does every office have you do when you’re new? Fill out papers which includes listing any previous surgeries. It was so hard to find the name of the surgery I had within this app that I wasted over five minutes trying to find the name of what I had done. Lastly, please please PLEASE make the communications more obvious under the Financial Assistance tab. It’s bad enough my hospital lost my financial aid application for nearly 2 weeks but once they did find it, I had no idea they needed me to download a PDF and fill out extra responses within 10 days. A week had passed before I noticed the “Next Steps for Your Request” “button” at the bottom of the screen. It doesn’t even look like something you can click on. I just saw a big orange “Pending” and thought I was still waiting on them this whole time. I nearly missed the deadline because it was so easy to look past. Now the hospital is automatically sending me “You haven’t paid your bill” emails! If it was obvious they needed me to do something I would have done it day one!!.~MyCatEyes~Version: 11.4.1

Peace of MindChecked myself into the ER for mild chest pains and dizziness. Due to my advanced age and carrying extra weight, my best judgement was to go in and see what was going on. After a battery of tests within the first hour of my arrival, I was sent back to the lobby to wait for my results. Even though I know that the wait could be hours (and it was; 4 more hours before being discharged), after 2 hours of returning to the lobby, I received 3 notifications on MyChart about my Imaging, E.K.G., and Blood Lab Draw results. Everything was in the normal range except a couple abnormal levels on my labs. Nothing of concern was in the notes. Seeing those “normal-within range” results on my MyChart app calmed me down (BP was already up when I checked in 2 hours earlier) and made my additional 2 more hour wait less stressful. By the time I was able to see the ER physician for discharge, he gave me the thumbs up that the worst concern (cardio infarction) did not occur, but still scheduled an appointment to see a cardiologist this week to see if there is something else underlying the cause of the symptoms I experienced 6 hours earlier when I came into the ER. MyChart has always been very helpful for here type of results, but also information about appointments- rescheduling or scheduling, as well as, communicating with my provider or nurses. Great App!!!.Kahuna15BalooVersion: 11.5.1

Slowly worsening information crowding on the appOver the years, this app has become worse with overuse of recurrent messaging by the hospitals and waste of patient’s time in checking these messages. Every time you turn around, there is another message from the hospital. Most of the messages are reminders of one type or another. Most of the time the patient’s medical records in my chart are not complete and accurate. That is a deficiency of medical personnel not recording the details correctly. Other messages are for vaccinations or for other kinds of follow up suggestions just to show that the hospital is seriously watching over your health needs. But all they are doing is just sending computer generated messages. Reading them is just a waste of patient’s time. Many of these reminders are recurring and there is no option to get rid of them. They just keep crowding your medical chart. Trying to find more important information becomes harder and harder. There are several other issues with My Chart including difficulty with correcting your medication history or your past history. These are supposed to be corrected by the medical personnel, but nobody does it and the patient doesn’t have the authority to do it. It is difficult to believe that My Chart has become worse over the years instead of improving its functionality. Hoping that they will spend more time on improving the functionality before people start hating it..Smiley Med ManVersion: 10.7.2

Access to support personnelI am finding that access to MyChart is a tremendously helpful application. It gives me access to making lab appointments getting messages to my primary care doctor and TMC Wyatt one nursing staff I have always had good luck and fast response when I am sending messages to nursing personnel or my primary care physician, Dr. Lambert whe I have questions and problems The staff physicians and nursing personnel are the greatest asset that TMC one has when I am not feeling well and I contact Dr. Lambert‘s office or the urgent care department. I normally get a reply back same day which is wonderful. I have friends and family members that talk about how it takes them a week or more to be able to contact their doctor or a nurse or make an appointment for blood test. My chart keeps on growing at the same time, it continues to improve and gives more and more functions from scheduling appointments to see your doctor. Check on vaccinations, urgent care treatment. I always get a reply back to my questions in many cases the same day or the following day unless it happens to be going through the weekend and then I normally get it back Monday. I am extremely pleased with the resources that I have available when I am having a medical problem TMC Y one has really taking patient care level to a new level..Cptcardiac2Version: 11.8.1

Ooops!Try again MyChart. How did this tool become so unhelpful? Scheduling your appointment online is not helpful when your only choice is a video visit that is 3 months away. In person appointments aren’t even available as far as MyChart knows. There’s no way to talk to anyone anymore because calls get placed on hold and then often don’t ever get answered. Are there so few people working now and are the schedulers actually in the doctors’ offices or is it a central call center? Getting a scheduling ticket in October, to set up an appointment in April, I didn’t try to schedule it until December. The first available appointment offered was at the end of July. Is the system back firing through this method? Smart action is to book 6 months in advance and fill up all the first six months of appointments. It used to be that only a few months were available to schedule at a time. This isn’t working. MyChart has a lot of limitations. If you are scheduling with a new doctor, they won’t be listed as a provider, so you can’t message their office to get help with the appointment. If you don’t have the time to be on hold for long periods of time, then you are stuck. I think they wanted to design this to be very interactive, but honestly, the system is so bad, that MyChart can’t make it work better. I waited 10 weeks for an MRI to look for a cracked vertebra. Tell me why this is routine. Too late to treat it after 4 weeks. That’s the system..PshahsfVersion: 11.2.3

Five Stars is AspirationalThis is the beginning of how a patient can integrate all of their medical information in one place to enable their eyes and the medical practitioners are looking at the same scheduled appointment and test results and prescriptions and written communication. The app works perfectly but user experience will vary based on how well you can fully implement its features. There is a learning curve on both ends of this thing but if you patiently (sic) (not sick) work out the details with your doctor’s office, and their referrals then you can see that all of the pieces connect. The better the staff and you acquaint yourselves with the features the more you will get out of this. Ultimately when you’ve got you’re information managed well here, you will have better access to medical care. It will save you time filling out forms, or waiting in phone jail to confirm information you can find here. You have much more control of your communication here than on a phone call, and this helps them to help you without you sitting on hold just to verify your prescription went to the correct pharmacy. 5 stars is aspirational for all who dive in and help their doctors office really use all of the features. I’ve seen great progress in 2 years time and find it to be completely reliable..- Bob Who -Version: 10.5.3

Everyone should use MyChartI’ve worked for the U of U and I’ve also been a patient for the U of U healthcare. MyChart is the easiest, most efficient way to communicate with your provider and your healthcare team, to communicate with you. I always encouraged patients to use MyChart instead of relying on telephone calls. You see, if you don’t use MyChart and only communicate via a phone you will have greater wait times when you are expecting a result for a test, an answer to a question, or a prescription refill request. We are not allowed to leave any info on a voicemail so all you’ll get from a missed call is the name of the person calling and a callback number. With MyChart you will get your answer or results with the first correspondence. It’s secure and so easy to use. You get a text notification whenever anything new pops up so it’s hard to miss a result or response from the provider. If you rely on the phone remember that if the medical staff calls you and you don’t answer you go to the end of a very big line. It can take 2-3 days before you make it back to the front of the line. MyChart allows you practically instant access to your results. It’s a godsend for both the patients and medical staff. I highly recommend it if you want an efficient way to communicate with your provider..Stephi2boobiesVersion: 10.4.1

Not perfect, but VERY HELPFUL!MyChart has been a lifesaver for me during a health crisis year, during which time I have been seen by many specialist providers and have needed to gather documentation necessary for my disability insurance. Doctor visit notes and letters are all recorded in MyChart and easily accessible via computer or mobile device. MyChart has been so helpful that I have transitioned almost all of my providers to be within the UMN Fairview system because it is easy for providers to access all of my health records and communicate easily with me and my other providers for coordinated care without delays. The ability to grant one-time access for an out-of-network provider to view my health records in MyChart appears to be a new feature that I appreciate and plan use moving forward. One criticism that I have with the MyChart system is the messaging process for communicating directly with providers. The system does not allow for the same message or question to be sent to multiple providers, similar to an email where you can send a message to multiple recipients or CC others. This would be helpful, as multiple specialist providers sometimes need to be notified with the same message. This is a minor gripe, however, and overall my experience using MyChart has been wonderful..Jackson5989724Version: 10.4.2

My ChartI gave the review a three out of 5 because I see different types of doctors from different locations like the VA, Gunderson, Mayo, out Mental Health counseling that are not networked with Gunderson and MyChart does not allow me to pull up my medical records minus summaries of past appointments. This causes delays in treatment at times because I have to go into the hospital and fill out forms to receive what I’m looking for. Yes, I can request my medical records on My Chart however, I can only View or Print and a file over 1k pages? Elon Musk might not even be able to afford that much ink and paper. MyHealtheVet, for example I log in and have immediate access to records and can pick what pages I want to print and/or save my records to a file to put on my thumb drive. I know I can sign a release of information to everyone however, that usually is delayed by weeks and sometimes months and if their my records I should be able myself to show them and not play the waiting game. If this could be fixed I would happily give My Chart a 5 star review. Also when things are working administratively, the care is incredible with Gunderson. I know the VA takes a while, the government controls them and they stink when it comes to physical care but, when they do have enough mental health providers, that field is awesome. Also, would like to add that Gunderson and Community Care with the through Tomah, VA is amazing and you all should give classes to the other hospitals and and all the VA’s minus Tomah on the process for referrals..John D. F.Version: 11.3.3

After visit summaries and notesI find the after visit summaries and notes about the appointment to be very helpful to me. I go back and read them to refresh my memory of exercises given and Molly gives me such important information I find priceless. She is the most compassionate and truly caring therapist I’ve ever worked with. I look forward to our sessions together because just when I think I know most of it, she brings up a different side to my condition. Today while we exercised in the pool, she talked to me about doing something I can do to improve my situation. She said that since I can’t control what my body does, that I can control what I put into my body to help with my recovery. She advised me to DRINK MORE WATER! Today. Along with diet changes, I can help change my weight as well as it will make me feel better because try as I might, my body seems to not do what I want it to do. I really appreciate her straight forward attitude and she helped me to see and do better for my body and my not so happy attitude of defeat into working more of what I can control. I think Molly deserves to be recognized on so many different levels as a do or die approach to recovery. I am truly blessed to know her as a therapist and she’s just a pretty cool person. Thank you Molly!!😊 Tami Uecker.TueckerVersion: 11.3.3

This app has gotten so helpful! Highly recommend! Test results faster!Been using this app for my last three pregnancies that I have had in the hospital with midwives. Two of those births, the last two have turned into homebirths, but I still like using this app because you get the test results much faster maybe even faster than your midwife or doctor. And also it really helps you keep track of all of your appointments and you can even ask questions through the app to your provider and it has just gotten very helpful from what it used to be when they first started using it. I highly recommend downloading it to your phone. One warning I would give would be do not cancel your appointments in the app either don’t show up if you can’t make it to an appointment and just call them later or call and let them know you’re not gonna show up not a big deal. Just don’t cancel in the app. It will cancel every appointment that you have made for the future and then remaking those appointments is a little tedious for the secretaries that are working in the office and for yourself so for now -do not cancel in the app- even though it gives you that option and seems to encourage you to cancel if you need to- everything else works great..EmdariaVersion: 11.4.3

Beginning of each section1) Having to repeat the same long, (but thorough), questionnaire each time. I suggest that at the beginning of each section there be a link for changes/updated. If none you can move on to the next session and so on. I have no idea how much time this will save your patients but (based on my frustration at having to go through the same information line by line knowing I have no changes). It really makes me not want to spend my time with redundancy. 2) I was not able to in the billing section able to go in and change my old billing address to my new address and had to call the billing office and get it changed. Dispite the fact it had been changed everywhere in Holy Cross systems. It took approximately 20 minutes for the change to be made, there was a learning process that the person had to go through to successfully complete the change. I see this as another step that “fell through the cracks issue.” 3) NO I am not a happy camper to have to use my time to sign in on the MyChart App when I know it’s going to take me longer than if I just sign in at the Doctors office and then repeat much of the process again when in with the Doctor. Everyone really want the most efficient and thorough process, however more so on the staff/Doctors side than mine, (at 87 I have nothing but time but don’t want to waste it on time consuming nonsense)..Is to beVersion: 10.6.2

Overall excellent except for AARP Medicare from United HealthCare tracking.While it is UHC’s change of processing claims office with new Group number and Health ID, it is the same insurance as all year except the Medicare UHC card had old processing off info. So, chaos happened when using only UHC card I had as they had not sent out the new cards yet and did not tell me or the doctors that the old processing office was no longer sending the claims along to the new office, the old UHC Provider processor was just deleting the claims! When I first got bills and saw on MyChart no coverage and called my customer service number, UHC customer service could not even find the claims! Many calls of two or more a week, most claims are found at new processing office after re-submit an email to the new POBox etc. and although the doctors “bill collectors” say this is on hold, in que for processing at new office for what MyChart say is way past due…. MyChart still says not covered and I need to pay—-inaccurately! This is causing me anxiety no matter how many times I call the doctors’ billing office and am reassured it is still processing and UHC says all claims have been paid! While it is UHC’s slow new processing problem, I would MyChart to correctly reflect what the doctor’s bill collectors say is the real status…re-submitted and processing with corrected insurance coverage office..Preventive health believerVersion: 10.2.6

The Epic System for Medical Interactive ChartingThe system is excellent. I cannot speak from a healthcare worker’s perspective but from the perspective of the patient it is satisfying. I schedule my own appointments and modify them as I desire. I am able to see tests that are due or overdue. I can always access a list of my current medications. I am able to send messages to ask questions or to validate information or negate incorrect information. I can request a telephone visit if desired for non urgent issues that still require collaboration. I can attach my Blood Sugar records to my Apple health and then download them and send them in to my doctor via attachment on message prior to visit. It is especially good for the Pharmacy since they need documentation of compliance for particular medications. I went to an ER in NC and the records were available to my primary immediately. I am so very pleased with the system. It should be connected nationwide. We would not longer have people doctor shopping for opiates or other issues. Docs in one state could KNOW they had the most current information on the patient in case of emergency. It makes my over 65 medical care much easier. Health is wealth and it requires attention to detail and this system is perfect for that..IrishGurganusGirlVersion: 10.8.4

PatientI enjoy the flexibility of being able to refill meds, schedule appointments and communicate with providers however, there are some things about MyChart that absolutely drive me bonkers! For example, Earlier yesterday, I was contacted by my doctors clinical support person at for my 11:30 am virtual visit @ 11:37 Am to do a review of my meds & purpose of that f/u visit which took about 15-20 mins. At the conclusion of the call, she indicated the doctor was seeing another pt so it would probably be another 15 -20 mins before the doctor could get to me. Then I was instructed to login & answer all of the questions that I had just answered w/ her all over again which took even longer by then the doctor was already sending me a message at 12:12pm stating that she had to move on to her other patients I was literally done with answering everything @ 12:14pm but there was absolutely nothing that I could do about it! So it was all pointless!! There should be a way for the patient to bypass the feature of ckng in if the medical professional has gone through all of the questions with you because in this situation it was clearly redundant and caused me the benefit of having the virtual visit! Please advise if this feature is available to the medical practitioner who checks to in for a virtual appointment! Thank you!.#Better2giveVersion: 10.7.3

Need better delete optionI’m having a mastectomy and it keeps telling me to get a mammogram. I already got mammograms before and need to remove that and Cant. It clogged up my patient info so that I didn’t get a call back promptly for breast biopsy Followup. I was told to come back next years by office staff because they thought I wasn’t taking tests, non compliant etc. I don’t know why but I expect it’s the computer program blocking pertinent info about a patient and clogging the system with inaccurate info. System gets bogged down and becomes confusing to everyone. There needs to be an easy way for someone to update symptoms and procedures. Having a computer network like this is essential and can save lives so I appreciate it but keep working on making it more efficient and responsive. There should also be a confidential area that requires another password and a notes area. There should be a way I can enter information without having to scroll through ten pages and then given a small box that is not bug enough for info. I would like to enter info about the previous surgeon and hospital I have gone to and there should be an easy way to do this. There should also be a security aspect to it if someone does not want a specific person to visit them in the hospital or to have access to them..DogbiscuiterVersion: 9.9.1

Best Idea/App for medical care! *worth the read*I couldn’t be happier with this app! This is The Best idea! Being able to contact my doctor or my daughters doctor literally Anytime I have a question or concern is amazing! Everything is super easy to understand & maneuver through. I can switch over to my daughters account in a split second, request a refill, book an appointment or send her doc a message/text or even just the nurse if I don’t feel the doctor needs to be bothered with my questions unless the nurse seems it necessary. I can easily access all of our tests, X-rays, etc, the after visit doctor notes are there to read in case (which I Always do) I lose the physical paperwork they gave me at the visit. I can even link any hospitals we’ve been to so I can review any test results, notes & so forth. It’s just as easy switching to those hospitals too. Anytime we have an upcoming appointment, it also sends me an email & notification, same with a message or return message from the doctor or nurse. It saves So much time! To not have to wait on the phone or having to book a whole appointment just to address a few concerns, is just crazy awesome! Being a sahm with a special needs toddler, not having to pack her up, myself, get a ride, deal with meltdowns, having to wait in the waiting area, More meltdowns…really helps my sanity. You can always try it out on the web first, but I guarantee you’ll end up downloading the app anyways for it to be right at your fingertips on your Home Screen. Save yourself tons of hassle, time & headaches with the healthcare system & download this app Immediately! And, no I’m not a bot & don’t get anything for praising this app lol. It Really Is just an epic time saver!.Bre & FinleyVersion: 10.3.1

Easy access to all my family’s critical health informationI love how easy it is to access my family’s critical medical information like lab results, MRI & X-ray findings, upcoming scheduled appointments, previous visits with our doctors, medication lists, request refills for our medications if unable to get to the pharmacy, viewing doctor’s after visits reports & follow-up notes (we can print hard copies for our children’s medical records for their special education files at their schools; “They” can’t claim “They” didn’t know!), and doctor’s letters for excused absence from school/work due to appointments or ER visits. You can also request to schedule appointments through the app, and connect via Telehealth/Zoom doctor appointments, too. However, my absolute most favorite element of this application, and in my opinion the genius idea behind this application’s creation, contacting your healthcare providers with the utmost of ease, and getting a response from them, their team or office generally the same day or within 24 hours! Then being able to print that response in a hard copy for our children’s health records, again for school, is the absolute best thing I could ever have asked for in a medical application! What more could you want from this application?.MrsadingfieldVersion: 10.3.1

My Chart AppI love the app!!! It’s so convenient for me to organize my family’s care! I like to print off the appointment information, under visits. That way I have a note to take with me with questions and notes/to do list from provider while I’m at appointment. Hopever the way they’re written , it’s hard to screenshot in one to print. Can you make visits printable with the three dots at top of page like others are. Like medication list and test results I can print. That would be awesome! Also if we could be able to schedule appointments for all offices. Calling in, the phone lines are crazy. Get transferred all over and wait in line. Easier to have the office staff call to schedule or to schedule myself in app. I am a veteran and when a provider puts a note in to be seen, someone calls me to schedule. So much easier especially when scheduling for the whole family!! Would also be nice to have more hours available to schedule appointments. With the VA I can call 24/7 which is nice because sometimes it’s hard to get through during office hours and sometimes I remember I need to schedule in the middle of the night or after office hours! Would be more convenient for workers to that are at work during office hours and have to spend their break to do scheduling. Otherwise Cooper is awesome!! The wide variety of providers is awesome!! Some specialists are missing or not enough office hours with surgery times. It’s hard to spread such good providers thin! We love Cooper. I’ve been a patient since birth!! Maybe be cool too if people got rewarded for using My chart and attending appointments arriving on time etc. Points could convert to a Prize Store to receive Apparel or Mugs, Cooper Memorabilia!! Also good for advertising!! Thank you.GgdyfdygfVersion: 11.6.4

Healthcare clearing housesWhile e-healthcare has its benefits, the fact that my personal information is spread across many “covered entities” (private businesses that receive my info to do something with it, usually against me) far outweighs the benefits of it. The HIPPA law allows a great deal of this under the guise of “public safety”. I strongly disagree with this okie-doke the HIPPA law created. I also do not like how I have to electronically sign acknowledgement permissions because if I want to draw a red line through a couple of things, and initial, that I don’t want to give permission for, but don’t have a problem with the rest, I can’t do it like one could do in yesteryears. It’s either sign it as is, or don’t get the healthcare I need. With the majority of people being sheeple, my concerns are not addressed and corrected…but that don’t mean I’m incorrect about all of this. Anyone that has no problem with this stuff doesn’t precisely know how this system negatively affects them. No sane person would trade personal quality of care for general quantity of care for the general public. The e-healthcare issue trades personal quality for general quantity. It makes me not want to seek the care I need. What good does modern medical breakthrough’s do if the e-tools in place screw the person over when they seek care? They get to live a little longer, but on their knees, and not on their feet!!!.MynameiswadeVersion: 10.5.3

Great app!I have been using MyChart for years now and it has been such a user friendly app that keeps multiple medical charts easily organized. It gives reminders of appointments and when vaccines or checkups are due and it automatically adds in your upcoming appointments instantly as you make them, which is so nice because you don’t have to mess with calendars or trying to remember the appointments you make over the phone. You can read your after visit notes and instructions directly from the app, so it’s great if you are out of the house and need a reminder of anything the doctor may have instructed or prescribed. It has all the addresses of the buildings that coincide with each appointment and doctor, so you can always look up where you need to be if you are going to multiple appointments or doctors. The only down side I have found with the app is attempting to make payments through the app to the provider. It is a part of the app that I know is offered, but doesn’t seem to work. Or at least I haven’t had good luck with it. I 100% recommend MyChart to everyone. Especially if you are managing more than one family member’s charts and appointments. It will save you so much time and energy!.JoA1245Version: 10.8.5

Missing notesI continually experience difficulty finding information on MyLaheyChart. The latest instance was when I received an email indicating I have a “New Message in My Lahey Chart account.” I logged on to MyLaheyChart and found a note indicating I had a message from my doctor. I clicked on it, and when the Message Center screen appeared, there was an entry in the Conversation section from my doctor with the same date as the email titled “New After Visit Summary”. When I clicked on that entry, a note was displayed stating “…Please click on the visit section above and the corresponding visit date to view your after visit summary…”. I clicked on the Visits section and then clicked on the View After Visit Summary option for the most recent appointment with my doctor and, under Appointment Details it read “No notes exist for this encounter.”. At some future date, without any additional notification, the “After Visit Summary” and “Notes” finally appear on my chart. “After Visit Summary” lists the technical results of the visit. It is the “view notes” from my doctor that provide me with the relevant information that allows me to understand the results of the visit. I feel the system needs to change so it will send out email to patients advising them they have results of their visits only after the results are actually posted..TomBMassVersion: 9.9.2

Doctor WallaceSpine surgeries! Me and my wife both needed back surgeries. First my wife she was leaning to one side for a couple of years her spine was so messed up. She had to have rods and screws put in from her pelvis to her shoulder blades. It was a very difficult surgery that lasted six hours. We really didn’t think that she would ever be back to live a normal life again. Sign in a week after surgery she was perfect standing straight which was wonderful to see and she was pretty much pain free. Now when it came my turn I had a kink in my lower spine and I could barely walk for a year and a half plus I had already gone through two back surgeries in the previous year and was no better. Well when doctor Wallace opened me up my spine was broken in two. He had to do several level fusions on me. After surgery yeah I finally lost the horrible nerve pain that I had had for a long time which was such a relief. Now for the first two or three weeks after surgery I had trouble standing up because my legs were so weak from not really using them for a long time but now I’m doing great pain free and loving it. Both of our surgeries were major and long surgeries. We would recommend Dr. Wallace to anyone he is a miracle worker!.Tim Julie MooreVersion: 11.7.3

The best online chart available!I am an RN and accustomed to reading many patients’ charts over the years, but the most satisfaction I get is being able to read my own chart in total, and know exactly what my providers know. Granted, most people will not want the fine print, and if you do, your provider will explain things you may not understand, but I do not nor do I want that for myself. I just moved away from MyChart as it seems unavailable in my new location, but the difference is night and day, yin or yang, etc. The info I need is not there, and I receive the “Lay” person’s report, which is worse than useless! For the person who wants to hear “normal” or benign, no problem. But when it’s more than that, the lay person’s report offers me less than nothing! I resent that my professional background offers me no protection from this travesty. So, if you are being offered a trimmer report than you desire, and you can sign up for MyChart, I recommend that you do, and if you don’t understand it, you can ask your provider or find a person educated in the medical sciences to help you understand. Then your questions to your providers will show them you really want the meat!.Grateful4u2Version: 11.6.2

Technology promotes lack of personal careI will be 80 years old next month (April, 2024) i was one of the main educators that broght technology into public education. Now it has tremendous amount of ‘pluses’ but we have failed to consider its negative effect on its lack of decreasing person interaction. No longer do we (or very seldom) actually come into contact with our healthcare providers. We cant look them in the eye and they - look into the eyes of the patient…and SEE whom we are communicating with. No physical touch!!! No SOUL interaction. No one sees the other’s person! We are no longer physician and patient….but have become physician and client (consumer). I am now a number who has to pay to be !cared’ about ….or on a check list to be determined if I really am worth -financially—-to be cared about? Ive learned that i have to be able to do the research to see if anyone in the SYSTEM has determined if i am worth their actual presence and if i am , if I am young enough to have them share and actual receive personal care. DR SAWANT, in my eyes, is a very personable, actual caring physician, whom I appreciate greatly and who has actually saved my life my husbands life and my son’s life. BUT ACTUALLY SEEING HER face to face., isn't possible for me…because the institution control isn't profitable making or allowing it to happen. My heart is saddened by what health care has become—-it is a BUSINESS for profit! A sad ending! I guess if anyone actually reads this….oh, well, it doesn’t matter—of course i’m pobably get a $15 co-pay bill for having someone read it!!!!.1844 child of GODVersion: 10.8.3

Very Helpful App-for most thingsThis App is wonderful for making and rescheduling appointments, for communicating with physicians/staff, getting minor questions answered, when you need a new script for medications (old one expired or no refills,) to prove Covid or other vaccination status, checking your lab and test results, reminding you of needed preventative care, all sorts of wonderful things! My one complaint, though, is when I need to share lab results or scans with a non-Ochsner physician who does not have access to their EHR, I cannot get a good hard copy. They do print, but tend to print all wonky. My name/identifiers are often not on the printout. Instead of the date the test was performed being near the top of the first page, it is the last item on the last page, The date of printing is at the too of the first page, causing that to often be picked up incorrectly as the date the test was performed. Also, the tests, however simple, print each individually and never on less than 3 sheets of paper. When I recently tried to print around 50 labs for various antibodies all drawn on the same day, I had to print them all separately, one at a time. It was laborious. Worse, they ended up using an entire ream of paper, 500 sheets for the 50 lab tests. The other doctor looked at the huge pile and didn't even bother to look at it. He had the option of sending a release form and perhaps getting a more compact version. But since I have a rare disorder, I prefer to take my records with me when I travel in case I end up in an ER someplace. This makes doing so very cumbersome and impractical. Can someone please look into this and perhaps redesign the test print feature/product?.BadgerBriVersion: 10.1.5

Extremely helpfulI have been an active user of MyChart for years. The volume of information available to you at your fingertips is amazing. It’s extremely helpful to have the access to your test/lab results, appointment notes from the provider you saw, send a secure message to one of your providers, see your upcoming and past appointments. It is also extremely helpful that you are able to link your minor children’s accounts to yours as well. It makes accessing your families medical information very accessible. I haven’t personally run into many downfalls of the MyChart app other than I have had a problem locating a provider I had seen quite some time ago. They weren’t on my list of providers to send a question to or request an appointment. In that case, I had to call Geisinger scheduling to request an appointment. Using the MyChart app is more feasible at times than making a phone call during a busy day. Highly recommended MyChart. Also, accessing MyChart on a laptop/desktop computer has shown me more information I feel. That may be incorrect, but it always seems to me that I can see just a little bit more info on the computer. Again, I may be completely wrong!.Etsy Review 2024Version: 10.9.1

Best app for healthcare made easyMany healthcare facilities do not have an easy way to communicate with your doctor and share information between different healthcare providers and organizations. MyCharts is fast, simple, efficient and so easy to use. User friendly in ways I never thought possible and includes all the formerly time consuming, frustrating, and confusing necessities of ensuring all your needs can be addressed through a single, all-inclusive healthcare application. They provide services which empowers the patient to make informed decisions about the care they receive, informs them of care they are eligible for and how to find it, and provides a direct line of communication between the user and their providers. Healthcare is difficult by design and many don’t seek help because it can be so very difficult to even begin the process. Allowing the user to access and share their records saves them the time and effort associated with contacting the relevant organizations, providing consent, and making sure that the process is carried out accurately. Bill payment and bill payment history shows you exactly what you pay for, if you have any unpaid bills, and to better budget for your healthcare costs. Revolutionary is my best description for this product and I recommend it to everyone and applaud the organizations who have incorporated it into their business models. Healthcare should be simple and work with the patients well being in mind. This app provides for all this and I honestly seek out providers and care based on their use of this app because it shows that they understand the need for it and the benefits it provides to their patients and ultimately they care enough to listen and empower their patients to get all they deserve through their services..Good time for cardsVersion: 10.1.5

Very helpfulThis site has been very helpful.LetstuitVersion: 10.1.5

Prompt response, notification & historyParticularly appreciate the fact that I can get the results of some of my tests within an hour, shows the acceptable range for a particular test, a history as well as a notification that a new result is posted. Thank you..Psmr19Version: 11.1.3

Shows incorrect infoShows I was no show for an appointment while showing me test results for that appointment..Sedape9Version: 9.4.5

Shawn FriesnerGreat application, Very helpful..SkippSamVersion: 9.9.3

My opinionThis app it’s very easy to navigate. I’m enjoy. The READING. Of Drs Good job. Thank you.Sandro d'a.Version: 11.8.1

Excellent AppWonderful App. Thanks.SKM999999Version: 11.8.1

Appointment scheduled remindersExcellent awesome.Cyber912Version: 11.8.1

Great concept could be more user friendlyI don’t use it often and when I do I find it very frustrating. I love the idea but it seems difficult to find different locations. It always seems to default to my local hospital and I struggle to find other options..Donna Doo 2Version: 11.8.1

UI/UX improvementsThe user interface and user experience could be better..Ma2webVersion: 11.8.1

Great appEasy to use. Allows me to see all appointments and test results in one area..Catlvr33Version: 11.8.1

It’s been good but…It’s been good so far but there has been a problem with connection for the last few months where I have to enter my credentials twice as the first one is always generating an error. Other than that, there is everything I need on the app..Elipau99Version: 11.8.1

Keep logging outIt’s a great app, expect I can’t find any way to stay logged in, I don’t want to type my password every time even if it’s only 2 minutes.Jado86Version: 11.8.1

Excellent App!So much better than accessing lab results, tests, etc than Alberta.ca.RToddB64Version: 11.8.1

Great toolEasy to use and very helpful. Highly recommend this app for anyone!.A J AdriaansVersion: 11.8.1

Great Information toolThe MyHealth app has been an incredibly helpful tool. I really appreciated receiving my test results as they were entered into Netcare. While I was waiting in the emergency room to speak with the doctor, I was able to review my results and gain a better understanding of what was happening, which helped me feel much calmer. Having direct access to my health information allows me to be more informed and engaged in my healthcare. Instead of waiting days or weeks to discuss results with a healthcare provider, I can review them ahead of time and come prepared with questions. The app is easy to use and gives patients valuable access to their own medical information. I highly recommend it to anyone who wants to take a more active role in managing their health..Songbird03wVersion: 11.8.1

PerfectI love that we get to access our test results and scans and appointments right away….Anne from CanadaVersion: 11.8.1

Easy CheckinEasy to use data fields at home, saving time upon arrival at patient checkin. Just curious if the paper forms can be ignored all together but they were filled out already days ago, so why the dual checkin process?.CyberMusicianVersion: 11.8.1

QualityThe app/site is pretty good my only complaint is my never received my results for my bloodwork from last year.Ghost_girl_404Version: 11.8.1

Hard to access more than one profile.Having the information at my fingertips is great. However, I’ve find signing in frustrating since I’ve added my husband’s profile to the app on my iPad. The app should allow for more than one profile to be easily accessed from the same device..Linney52Version: 11.8.1

Very usefulAppointments are accurate , with locations. The test results appear without having to re-enter your password. It is comforting to have all your appointment info updated , and in your hand..Nicholas 1955Version: 11.8.1

ExcellentThis is excellent.PkpglbVersion: 11.8.1

This app is awesomeI was at a children’s hospital and this was so helpful for my test results it’s amazing help.Ydk number 11Version: 11.8.1

Great appLove this app. Helps me keep track of all medical stuff going on in life..Good rewardVersion: 11.8.1

ExcellentAbsolutely fantastic,helps me get the information I need for both myself and for my care provider.DMyles0357Version: 11.8.1

Very timely resultsThe results come through very quickly and very thoroughly, very impressive.Tippy's momVersion: 11.8.1

Love it!Love it! So user-friendly.HighwayhenVersion: 11.8.1

Nice to have access toBut MRI report can sound alarming, so wait until a DOCTOR interprets MRI & tests for you! Do not play Doctor google!.Rhess72Version: 11.8.1

Great AppI really like using this app. It’s very easy to navigate and information is easy to access..Down_StreamVersion: 11.8.1

Love this appI like how it organizes my appointments and I am able to see my test results promptly.BatulipVersion: 11.7.3

Google authenticationThe app must comply with Google’s ”Use secure browsers” policy to ensure Google sign in can work. A blocking error is displayed when trying so sign in with a registered Google account in the Alberta’s organization..AnfecornovoaVersion: 11.7.3

Double login requiredIn most cases I have to log in twice. The first time is typically an error and not because the password or login in wrong. There is an error in the program. Using apple 15 phone..Murray 1953Version: 11.7.3

My ChartI like My Chart very much. It helps for appointments with my doctors..ClchabotVersion: 11.7.3

Convenient but not user friendly at allI find having MyChart is really convenient in terms of asking questions re follow up. However, due to multiple organizations being added to MyChart, the log in process is a annoying every time. Your phone saves “a” password for the app, but if you have a different password for every organization, that doesn’t work. Real time saver, just make it more user friendly..PAGH33Version: 11.7.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 11.8.1

MyChart Negative Reviews

Was great until I started getting notifications for an organization I no longer am connected withFor my primary care and specialists, this has become an an indispensable tool and generally is relatively easy to use (as that organization has configured the service). Since July 2025 though, I regularly get notifications for messages in the app that aren't actually there (from any of my providers). Instead, I am prompted to login to an organization I have removed from my profile and the app, no login info saved, etc. This is an organization I am not even a patient of (the one time I logged in was at the request, and with the permission of, the family member patient), after logging out, I then removed the organization from my profile. Several weeks later, I started getting notifications for this account and each time, the organization is again linked to my profile. I remove it each time, but apparently the next notification will restore the link. I can't change the notification settings, because then I won't get any from the organization where I am actually a patient. I can't change the settings for the other organization because it's _not my account_ and I didn't store the login info. What ever update feature made removing an organization only temporary is *very* frustrating. I'm not connected to the account any longer, I shouldn't be getting notifications for it, and the only options available shouldn't limit the essential functions of the app for the organization(s) and providers I need to communicate with..PdxskigirlVersion: 11.5.2

Some things just don’t make senseI love MyChart for myself because everything is there and easy reminders….the reason I gave it a 2 star rating is because it’s crazy how you get kicked out of your children account at age 12 and you can’t see the appointments and what you need to see it just don’t make sense 12 years old where they still living with parents and parents have to still do everything for them it’s just nonsense and crazy… and they not realizing some children has learning problems or disabilities and can’t understand it and some are 12 in age but really about 5-8 with the mind so like how do that make sense…the age should be until they 18 unless with learning problems or disabilities 21 some may need to be changed to parents can see everything permanently because some has permanent disabilities where they can’t do things on their own…this is crazy and nonsense and just makes things complicated when it really don’t have to be…also they said MyChart is to talk to dr directly if needed when they get the message they message you back or call you I NEVER get to message my kids or I drs directly and they message back it’s always the secretary why should we have to talk to secretaries about things that we only want to discuss with our drs….when things change and makes more sense I will change my rating and review but age set to 12 and parents kicked out don’t make sense and not being able to speak to your dr directly don’t make sense.JerseyBewVersion: 10.6.4

Review of “My Chart”The reason that I didn’t give all 5 stars is because of the fact that it’s not so easy to always figure out what to do! I tried to submit my medication refills. I forgot a couple and did NOT see where any of the refills I already submitted didn’t show up so I figured that I must’ve forgotten to submit the medication requests. So I entered the medication requests again along with the other 2 I forgot to request. . Until I just got my messages about my refills that I requested, that’s when I found out that the 1st requests did go through! Another problem I wanna tell you about is that WHEN I TRY MESSAGING BACK AFTER A GIVEN TIME, the app will suddenly close and send you back to the main screen all over again! Right in the middle of trying to send a Message, it doesn’t allow you to submit your message nor does it save your message!! You gotta start all over again!! It’s not easy to just start all over again writing the message when my complete message was deleted and not saved anywhere!! So you have some wrinkles to iron out!! One last thing: I’m trying to complete this review on all the “My Chart” problems but even though it is moving the cursor, and seems to be typing my words, the message print is NOT SHOWING UP AT ALL!! So that’s ONE MORE BIG WRINKLE TO IRON OUT!! Well this is the end of my message but I can’t see any of the words! I’m all the way down on my page, but no words are showing up??! Why??!. So HERE’S HOPING THAT YOU CAN STILL READ MY REVIEW!!.Marilynkat53Version: 10.1.3

Late or delayed lettersI am sick of getting messages four or five months after someone has tried to steal our information from My Chart. If the data has been compromised in February, why does it take you until September to send us a letter? Plus why is Sslf trying to monopolize the health care in Greenwood?? A monopoly of the health care doesn’t create a lower cost for the patients, it gives the provider a chance to control the cost and doesn’t help the community when it comes to health care? All we hear is get better, but their is no health programs set up for the seniors and nothing from Self or County of Greenwood for Seniors? Why?? Its like the medicine, nothing cures anything or at least it doesn’t seem to, but yet the medications just continue to rise for all?? Plus it seems those with a green card or here illegally get better healthcare than those that have worked and lived in the Community all our lives. Plus when we check in you are wanting us to sign forms but we never get a copy of what we are signing?? Are there hidden charges or something else that you truly don’t want us to see? I don’t feel that it’s my responsibility to cover a cost for a family member, or grandchildren by me or my insurance coverage? Plus it’s not my responsibility to cover someone else’s expense for any reimbursement by using what should be coming back to me, it’s not my responsibility to cover somebody without insurance or an illegal!!!.Russell ZebcoVersion: 11.1.4

Health care ProxyMyChart apparently can’t figure out how to mark something paid. It’s only been since October 2025 trying to get an admission paid to be told payment was returned, nope not the case! The patients bank even said the money left the account but apparently the facility didn’t finish pulling from their end so the bank pulled back the money! Then we set up smaller payments with the hospital only to get a call that they had an issue there to! Um, no other business we pay has any issues, so apparently again it’s this facility! So, I next mail a physical check to this provider, they admitted in emails they have the payment but it’s well now into a full month and they haven’t marked in MyChart that it’s been PAID!!! This is a huge issue! Been told would be resolved in 24-48 hours, well, that’s now been 2 weeks and after sending actual pictures of everything now we get another representative who’s saying going to look into it! So definitely going to be going into another month of absolutely nothing being done! We’ve tried paying this and have and it takes all of this, SO NOT RIGHT!!! Oh, then for this facility to put Drs names down for doing things and that Dr wasn’t even in the dang state!!! Something definitely wrong with this picture!!! If it’s happening to us, how many other innocent people is it happening to??? So sad what the health care system has become!!! There’s so-so many mistakes in MYCHART, sad that they’re even using!!!.L. CassVersion: 11.7.2

Terrible Dr visitI’m sure this will be reviewed and I will need to find a new Dr. I am going to admit this upfront, I showed up to my appointment without getting my blood work done prior to my appointment The dr seemed very agitated during my appointment that I did not have my blood work done prior to the appointment. I did get the bloodwork right after my appointment and the results were available shortly afterwards. What I am severely disappointed about is I took the time to update My Chart previous to the appointment regarding an issue with my hip and shoulder. It was apparent that the Dr wanted to rush the visit when he never mentioned any of the very important physical issues I had taken the time to update in my My Chart app, which I feel is an important part of the check in process for the appointment. I mentioned my health issue when the Dr asked me if I have any additional concerns and he seemed to determine in 3 minutes all I needed was some sort of anti inflammatory medication for 10 days and send me on my way. He never even took the time to read my input that I placed into My Chart prior to my appointment. They had no idea about the information I provided regarding my health for my appointment. All I received out of the appointment was a 10 day medication for inflammatory medication and no guidance for any ex rays or MRI. I’ve already missed one golf season and would love to be healthy to get back to playing next year..Rick Martin 7Version: 11.1.3

MisleadingThe portable is misleading! Access to all your medical records , care team, visits, labs, imaging, messaging, and scheduling…hmmm!?!? No you only get limited access anything prior to June/July 9th 2025 you are redirected to call regarding access to your records. Makes no sense is it not the point for offering full or all access. List of Care team isn’t automatically generated. I was told that I myself have to do the work and notify each provider to be added on. If it’s one organization with a branch or connection with same hospital should it not be automatically generated?!? Or set up prior to do so to make transferring records to one another within/out being associated with it. As well as having access to adding outside providers so that each provider can work together. Labs and images are not patient friendly where there is more description within the site. It needs more work!! To think US as patients should have the RIGHT to ALL ACCESS from beginning services to end of our medical records as well as education on what the tests mean and the results. limiting access contradicts the MyChart full access to all aspects regarding you healthcare. I have used other portables that actually was set up with more access options. Though it too needs some updates it’s not nearly as premature as this app. I believe in the idea of the concept. Though if it’s not with genuine intentions within it then there’s always going to be a reason to limited accesses!!!!.OhhotisyisyifVersion: 11.5.1

Not sure what happened…Not sure what happened …. But recently the MyChart app has lost info that was on my chart…. Several conditions I still have are gone…. But also I am Unable to access my info from the U of M. All Other clinics are on there and whatever changes were made to the app and the online version…. Have made things difficult to find. Also…. As this is my protected health information, there should be no notes that aren’t accessible to patients. Doctors should be revealing all things that are found in tests or scans…. they should not be making assumptions about patients and then writing them in the chart as if they are fact. My chart has still not been corrected even though the head radiologist after my scan wrote that my uterus and ovaries looked good even though they were removed in that same hospital 15 years prior… I don’t know if these changes were made to try to make this site easier to navigate…. But whatever you did made it harder to navigate… I don’t appreciate this and I don’t appreciate that several of my diagnostic notes/letters are no longer available. I’m assuming because that doctor is no longer with the U of M… That doesn’t give anyone a right to remove it. That is a 23 page letter, going over my entire life, medical issues, etc, and states how to treat my mcas- like I said it was easier to use before. I’m not sure why any changes were made at all. Also, like I said the major issue that I’ve seen… Each patient should have full access to all notes, documents, tests, everything related to their health..GinalesliemnVersion: 10.7.3

Not very user friendlyI don’t think that the app let’s you reference your meds and doctors and note and appointments …flipping between information sources so you can communicate with your doctor about appointments and meds in notes. You should be able to at least reference before going into notes so you can make sure you have the information you need to communicate with your physician without leaving notes and then having to start over when you go back into your notes. Also it would be helpful to have a way to sort information by Dr. so you can see what your kidney doctor has to say versus looking up something about your migraines. And just be able to sort information by date or last hospital visits or hospital visit by date or doctor visit by date (or range) [I think you get my idea] There are so many things you can do to make it easier and more user friendly and as a larger business you have and should provide the best possible app. This seems so wimpy and half heartedly done. As if it was not important enough to do it right. And if a health care provider does care about how it does things then how will it do other things…will they do other things half hearty as well? That just doesn’t make anyone feel confident about going there for care! Please make this better 1 to make it a better platform for everyone to use & 2 so we can see the quality of the effort you put into all aspects of our care experience..Tonya DTVersion: 10.7.1

Horrible interface, poor functionalityMyChart looks juvenile and cartoonish and acts that way. The interface is just horrible and it’s not easy to find information. In addition, it doesn’t properly integrate with provider systems. This means that while my office visits show up, important medical procedures are NOT included. For example, an endoscopy or colonoscopy appointment that requires preparation. I didn’t realize this so spent a lot of time trying to confirm my appointment really existed. Further, when a doctor makes a referral and I complete that referral activity (like lab work), it continues to show up as a task to do even though it should automatically be removed once the results are reported since I stayed within the same provider system. I followed instructions to contact my provider to fix it and they tell me they can’t do anything on their end. This means what’s in MyChart is not an accurate record. To me, an inaccurate online record is almost worse than no online record at all because you have to keep checking what’s accurate and why isn’t. Finally, the billing information is also incorrect. I set up a payment plan but when I log in it keeps telling me payment is due now. I honestly can’t believe providers use this system. When I was in another healthcare system they had a different product (or maybe they created their own) and it was much better..CrankyGrrlVersion: 10.2.2

Only works for about 2 minutesI have been trying to send a message to my doctor through MyChart for 3 days now and have had no luck using web browsers, so I thought I would try the app. It was easy to find my physician network and log in. The home page looked organized and accessible, and I was able to see a recent message from my doctor. That was the end of anything functional, though. I clicked on “Messages,” and my previous messages with doctors loaded after about 15 seconds. I clicked on “send a message,” followed the prompts to select reason and provider, and waited. A screen opened that said “message” at the top with options to “close” or go “back,” but that was it. No field opened for me type anything in, no keyboard opened to type on. So I clicked “close.” It acted like I was mid-message and gave me an option to discard or keep the message, but no matter what I did, I was never able to actually type anything. From there, nothing in the app worked. If I clicked on messages, again, it would go to messages, but it would say there was an error and give an option to “reload.” The home page wouldn’t load correctly. All content in the app was messed up from there forward. (This was, by the way, the same issue I was having on web browsers.) Technology is great, when it actually works, which is not the case for this app or MyChart..A1n1mVersion: 10.6.3

“We could not log you in right now. Please try again.”Sudden inability to login and it has nothing to do with my login credentials. I’m using an iPhone 12 ProMax. Currently updated. What the heck is going on? I’ve already talked to IT managers at Kootenai and they all say it’s on your end, so don’t deflect. They disclosed that a huge influx of users are all having similar issues following Epic’s last update. The MyChart app, in its current form, is inaccessible, hence, unequivocally useless. Keep in mind that you’re messing with peoples’ medical info and fundamental ability to set appointments and fill prescriptions — so you need get this fixed right away. Error: “We could not log you in right now. Please try again.” Over and over in perpetuity. And if it does let you in (it did 2-3 times in the beginning, but now there is Zero access) there’s a constant reload prompt because half the timeline data and files are missing. I’ve already deleted and reinstalled the app directly from Kootenai’s web portal AND Apple’s App Store on my iPhone, so don’t bother telling me to do that. I have also soft and hard reset my phone at no avail. Yes, I can log into the website, but what’s the point of the app if that’s my only access? To sum things up, it’s your ridiculous, substandard app that is so bugged out and glitched that it doesn’t work. Honestly, I don’t trust my data on the app, and trust me when I say that I’ll be taking this to my next board meeting at Kootenai..JimmyhatzVersion: 10.4.1

MyChartThis app is miserable. It’s hard to manage and very frustrating to navigate. I have had an outrageous amount of problems with billing. My statements are being sent to my mother, who is not on my insurance and is not my financial responsibility. I have not gotten a single paper statement (after numerous requests for paper) for an emergency room visit on 6/11 until yesterday, 12/17. The only statement that I was able to view on this website/app clearly stated on the top “This is not a bill. This is an itemized statement.” Therefore, I did not know I had a balance until it was months overdue. The statement still has not been changed. The only reason I found out I had a balance was because my mother informed me of the statements she was receiving. After many, many phone calls, changing settings on here and multiple phone calls from my mother. Nothing has changed. I was told for years that I needed to use this system before I finally agreed and I WHOLE HEARTEDLY REGRET IT!!! If you see this before signing up, I recommend not using it if you can avoid it. All it has done is cause me problems when they tell you it’s supposed to simplify things. In addition, the billing offices for your Doctors have no access to this system and cannot assist in any of the issues with their facilities bills that are on this app. The coordination between the billing offices and this website/app is extremely, extremely lacking. I do not recommend this app to anyone if you don’t want numerous additional headaches on your plate..JayJay08642Version: 9.9.2

Extremely Difficult Communication IssuesMy Chart has made messaging and communicating with doctors much more difficult. The system has added several roadblocks for patients to reach out. We used to be able to email our doctors and get prompt replies. Now, doctors say they are only accessible via phone, which means being placed on hold for long amounts of time, or messaging using My Chart. However, only way a patient can communicate is if their doctors are located in the system. When I couldn’t locate my son’s doctor in the search, I contacted the My Chart technical support number and was told that doctors and nurses are responsible for adding themselves to patient accounts under My Care Team. If they do not do that, we patients cannot initiate any messages. Also, they are responsible for actually reading and replying to the messages, and that seems to be largely ignored. I don’t know if that’s an issue with the specific doctors and nurses or is My Chart not sending enough notifications? But the most frustrating thing is if a message thread goes unused for more than a month or two, My Chart locks the thread. If that message was initiated from someone who hasn’t added him or herself to the Care Team, there is no way to message them again. Because of these issues, I believe My Chart is failing as a facilitator of patient/doctor information and communication. It has made our experience with communication with my son’s doctors extremely frustrating. My Chart needs to recognize the roadblocks it has created and allow patients to more easily reach out, especially in times of emergency..MoonaticsVersion: 10.1.5

VERY POORLY MAINTAINED and designedJunk. Every single version of this app has been sloppily tested and as a result deployed with a host of bugs making it always a problem for both patients and providers. Design is amateurish, support is as poor as every other manufacturer that uses cheap labor overseas, and the thing is so poorly nade and designed, it is used in college classes teaching user experience design and how NOT to design stuff. There are widgets that do absolutely nothing, but have spin when selected and clicked on (like Epic's logo), the usual amount of unnecessary, juvenile cringe, worthy illustrations taking up space, overly long huge lists to select stuff from, and so much more. Garbage. we who use this app do so only because currently there's not much competition. Finally, their support is a joke. Take the most naïve codependent user you know and pay them minimum wage: that is essentially their support (i.e., useless). The ratings for this app are gamed and unreliable. It is more indicative of relief that they have any kind of app at all like this rather than actually the real usability of this thing. Trash. I actually received an email from Epic after writing this review and it only emphasized all of the above. The email told me to contact them directly to address each of my concerns. Lol. No kids; i'm not available to discuss stuff with you at least for free and if you actually want to do that with me, contact me and pay me for my time..AnonymsFanVersion: 10.7.2

Very difficult to understand.Unless you are a doctor, this is very hard to understand. Now I could be a dunce or grew into one at the age of 71 but a lot of this makes no sense whatsoever to me. For instants, right aid, which was my pharmacy since I moved to the valley 17 years ago. They opened a brand new one right across from SunCity where I live. One day I called in a script and Walgreens answered their phone only to find out the phones were switched to wall greens because Rite Aid went out of business. Well what in the H am I supposed to do about it? I went on the app and chose medication naturally and use suppose I could figure out which ones I needed right now and which ones I didn’t? No worry. I’m trying to talk to my doctor is like trying to talk to your wall! It goes through so many hands by the time it gets back to me the answer is completely different it’s like playing a game. As far as I’m concerned you can stop this foolishness and get back to answering phones! Ever since this smart phone business came out our country has gotten dumber and less personable. I can’t get questions answered I have to wait until I have a heart attack to find out what a heart murmur is. Why didn’t he say along the way that do you realize your heart murmur is dangerous and you should see a heart specialist? No no one good. And plain disgusted with the whole get up and get fancy business here through Deculus. If you wanna between the doctor is fine but I have me work in your yard at my age forget it. Thanks for asking me!.SteveARosaVersion: 10.2.1

So not impressedI already have the Molina healthcare app which I’m already supposed to be able to do all of this on but now I have to eat up more space on my phone to download yet another app. It isn’t user friendly at all and kept asking me the same questions over and over. I was told with urgency I needed to set this up and answer a questionnaire. When I tried setting it up it asked who my healthcare provider is but they aren’t on your list of providers. I contacted y’all for help and then was told to worry about it later. So which is it? To top it off I’m not sure when my actual appointment is because I set it up for one time and the girl that called gave me two different times from that one. Honestly, get it together! (This doesn’t bode well for faith in a system I already don’t trust.) I honestly don’t trust telehealth appointments because 1) I’m not seeing an actual doctor just a nurse practitioner and 2)I don’t understand how you can diagnose anything accurately without actually examining me. This just doesn’t seem like good healthcare to me but a shortcut to save a buck. For example, I’ve had lower left abdominal pain for the last month and a half, so how do you plan on making a diagnosis without any diagnostic testing? I really have no desire to do this at all but was told it was a requirement of my health plan so we shall see. I’ll give it a whirl and get back to you but so far I’m not impressed in the least..ImonlydoingthistogetfreehintsVersion: 9.8.2

Sign up FormYou cannot input text to fill out the sign up form on the sign up page. Ridiculous that this was over looked. Font size does not meet accessibility requirements..BibiK2020Version: 9.4.2

Needs a lot of worksProblems in login. Most of features asking to to go to website and leave the app, so it is better to use the website version instead. Delay in updating the testing results as the results show up on the website version and not in the app. I guess I want to remove this app and consider the website version. I hope to return back to this app soon once all issues are solved..JsntvVersion: 9.5.5

Need feature to remember login info. Do not want to enter every single timePlease add the feature to remember login info, or fingerprint or facial recognition. It’s a pain to enter user name and password every single time!.Jackson LiVersion: 9.3.4

One of these things is not like the otherMyChart and My Health AB apps are not compatible. I get error messages with my email address and password and, in spite of that, still lets me in. What the! Can we please have just one seamless app!.PBS-02981Version: 11.8.1

Error while login inI’m providing correct login e-mail and password, but when submitting, I’m receiving an error message. When I punch „Back” on to left corner, I’m receiving a welcome message…. But, I never can log directly to My Chart, as I’m directed to Alberta My health services and again, I have to log in…. Why it is so complicated? What is remedy for it? Accessing my health records, when Lab results are available is very important to me. Please make the Alberta Chart app, as well As Alberta Health Services more friendly for senior users. Thank you…..Cluster OZVersion: 11.8.1

Not loading pageIt’s so slow buffering too much even I have high speed internet.Zoya-1Version: 11.8.1

KPWhy can’t I see my test results from Dynacare Labs?.**#!%Version: 11.8.1

Not everything has to b digitalMy medical records shouldnt be stuck behind loading screens.EEeeeeehekeiekrVersion: 11.8.1

Completely broken login loop – Absolutely unusableIf I could give this zero stars, I would. The login system is fundamentally broken. Trying to log in with an Alberta.ca account redirects to Google and instantly hits a hard brick wall: "Error 403: disallowed_useragent." Even manually typing in my credentials forces the app to redirect back to Google's blocked authentication page, trapping users in an infuriating, endless loop. This is a critical medical application—people need to see their health data. Fix your broken authentication redirect immediately. Completely unacceptable..A1903299Version: 11.8.1

FrustratingI looked for information regarding an appointment and could not find an email, text message, or any app alerts. When I booked an appointment all the info pretty much disappeared. Because I had multiple appointments around the same time they were on different apps etc. I got no email notifications, text messages, or app alerts. The email you get doesn’t say anything about appointments so it isn’t searchable. Usually if you have an appointment your notifications are not buried in an app. This app needs more user testing. There are a few user fixes that would improve it..BcwymVersion: 11.8.1

Old newsNone of my 2026 test results from January 2026 are showing here..55firewifeVersion: 11.8.1

Medication summary review deletes key infoAfter going to the trouble of adding medications, including the start dates, instructions for their use including frequency and dosage, either the review process itself or the individual doing the review wiped out this extra useful information and all that’s left now is the name of the medication. This should not be allowed or if the extra information can be deleted it should be an option provided where the patient has to approve that removal..InkyBlinkySpiderVersion: 11.8.1

Not user friendlyIn the shortest form I can muster, my problems with this app are as follows: -Have to sign in twice every time. No matter what, even if I copy paste the password, the first time I enter it it will come back saying an error has occurred. -Cannot access settings at all. Like no matter what. -Doesn’t let you customize notifications, so I will end up getting four notifications in a row that tell me exactly what I just finished hearing in the appointment I was just in. As someone who is chronically ill and has to be monitored, this means that as often as once a month I’ll get two or three days where the notifications will not stop coming. -Will not explain different parts of the app. I’ve had the app for a while and I only use certain features, which wouldn’t be as much of a problem if this wasn’t a medical app where me missing something is genuinely the difference between me keeping up with my health and ending up sick. I’m so tired of medical apps being made with no consideration or effort. Just because most people don’t need to use the app a lot doesn’t mean those of us that do should suffer your incompetence..ThreadedEmVersion: 11.8.1

Prescriptions bogusThis app has asked me for my prescriptions. Carefully putting the information, it responds, my meds do not exist. Not one med, but all 3. You don’t want us wasting the office time. Fix your system so our time doesn’t get wasted either.SnowfunjVersion: 11.8.1

Patient side needs workLanguage in surveys for patients difficult to comprehend due to medical terminology..Ron in CanadaVersion: 11.8.1

Horrible login.Log in process in long and tedious. Why can’t Face ID be used to log into your app??.StevestjsVersion: 11.7.3

ClunkyAlways loads two icons to my iPhone and can’t delete one without deleting both - wth?! Also, App does not remember sign-in option even if selected to do so and we have to go through the whole rigmarole each time..MatakozVersion: 11.7.3

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 11.8.1