Sezzle: Buy Now, Pay Later Customer Service

Sezzle: Buy Now, Pay Later Positive Reviews

Surprisingly excitedWhen I 1st got the app and it gave me $50 spending power. I was very skeptical. I have on the lower end of fair credit so I didn’t get much. I started scrolling what shops they had. Got even more skeptical there’sbecause I hadn’t heard of most of them. Then I see some bigger brands and then I realized I can buy vapes for 1/4 of the price thru this app than they sell them in Fairbanks, AK! Placed the order and had them before the 2nd payment was even due! Now that I have been using it for month they have added new features like games that pay you in spending power! It’s not a whole lot but ima play the games anyways. I even deleted and redownloaded a couple to get points there. It can’t pay what you already owe either, tho that would be amazing, it wouldn’t get you to buy more thru them tho. I have had 1 problem with a package and that was on USPS and our shortage of postal drivers. They have upped my spending power a handful of times without me even asking. They are constantly adding more shops and features so you’re getting a better app than when I downloaded it and it was awesome then! Best of luck!.Trouble1257Version: 3.6.11

Pros and ConsI love sezzle!! It is a way to purchase items and pay on it every two weeks! That works great for working people! The pros are you can purchase items you might might be able to afford and pay it off while in your possession. The con is the app sometimes has glitches and will say you missed a payment when you didn’t. The customer service is not helpful in these situations nor is asking for a supervisor they will only email you. The con is if this happen they will adjust your spending limit. So I had never missed a payment and gained a credit of $1000 but the app glitched and said I missed a payment when the due date for that payment had not even came yet. It caused me a issue at my bank bc it tried to take the money out ahead of time then that cause a fee without me knowing. I went ahead and paid the payment before knowing about the fee and the rest is history as they say. Sezzle did nothing to accommodate me on this issue when it was there fault that they said I was supposed to pay and I wasn’t. So this is the only issue I’ve had with sezzle. Unfortunately my spending limit got cut back down to $500 and I never missed a payment. But I continue to use them when I really want something but I use other app before I use them because of that issue..Jbrinson76Version: 3.3.14

It’s AAAAIIIIGHT…I don’t know if the idea for pay in four is the Sezzle thing I signed up for but it’s been a thing. The meaning and the digital charges with the fees are kinda not cool. For instance, I’m late I get that the late fees I honor that the double and triple charges across banking platforms. That’s the bums turtle and I don’t like it. I’m not sure if it’s a scam or on purpose. Even getting the obvious loan is embarrassing at the least and looks fraudulent at the most. The shop from your list of shops that’s knows you supposedly. Doesn’t and after many failed attempts and a email you get the cart you ordered. It’s a good app but tell your customer the truth. You’ll get further and less complaints and I am complaining. I don’t look back on a transaction I say was easy or great or the 50$ increase on my balance with Sezzle I can call Satisfactory annoying or inconvenient inconsistent really the only reason I gave it three starts was. When I needed it it for groceries I get paid per month and I need groceries. Hence the Walmart and Target. I’m not gonna moralize it’s a waste of bits. Just I see potential here but not at the expense of the consumer. Oh and yout you tube sale Off are boring and don’t pay off for the attention I give it and as you know my attention is the currency there..Papel BluntepVersion: 3.6.9

WHAT AN AMAZING APP!!!!Shopping on line is my thing and I love visiting different stores online but sometimes don’t wish to come up off my Own Money do to whatever other obligations I may have that may compromise my financial resources and Sizzle definitely provides a alternative that doesn’t hurt my pockets. The monthly payment options they offer along with the interest rates NO WAY could I turn away and with each paid off completions I get increase in my loans and that’s the KEY here….. pay off your agreed amount earlier than expected and they don’t charge you the total interest rate who can’t appreciate that?? They increase your spending limit with a light credit inquiry the very first time you sign up. They take a chance of you and as long as you keep your agreed among payments up to date the most they extend the trust. Pretty soon I might be purchasing a car using my dynamic pay history with them lol. Just keep in mind this app issue only for good for people with great responsibility Finanical skills, so if you the type of person who lives for check after check DON’T mess around with this app..Elm City New HavenVersion: 3.0.6

SOMEBODY PLEASE HELP MEI have been begging for assistance on this matter since Dec 2022. Sezzle has not corrected my issue and has stopped responding. I was told that a supervisor would reach out to me. No one has. On Dec 8th fraud was committed on my account in the total of $550. They charged Target gift cards. I was found not liable by Sezzle. My bank refunded me. However Sezzle has my account as though I owe them money, although it also says there is no money due. But those charges are still there. I can’t use Sezzle because of this. Why won’t u guys assist me with this? It’s been 4 months! My next stop is to take it to social media to see if anyone knows what other measures that I can take. Also that auto generated response in the comments basically saying that Sezzle is fraud proof is an absolute lie! I’m living proof. The moment that I put that virtual card on my Apple Pay my account was compromised. For the ones paying $10 monthly for gift cards… Go to Zebit where it’s the same thing minus a monthly fee. Afterpay doesn’t charge a fee either. Sezzle you should be ashamed at what you have done to me..Shundy10Version: 3.3.8

Sezzle ReviewExcellent App, I have very much enjoyed having and using Sezzle!!! As well with the added credit line this has made Sezzle 100% BETTER than before!!! The only couple things I would suggest to make Sezzle the over all number 1 app across the board would be just a few minor things which would in my mind take Sezzle to the very TOP!!! 1. Easier to reach Customer Service ( I was charged all 4 payments for an order that I never even received) I placed an order with a company Caravan comfort which turned out they didn’t have the product so Caravan Comfort refunded back to me the cost of the product however Sezzle continued to charge me all 4 installments for the product I never received. I tried to reach a customer service rep from Sezzle and unfortunately was never able to do so there paid for a product I never received. I was extremely disappointed and hesitated in placing another order. 2. Allowing the Sezzle Credit line to be attached to Apple wallet and available to use for any purchases on any items any place or perhaps anyplace over the cost of $50-$100.RenCarDuBVersion: 2.5.1

Things to consider with this appSure it works if your purchase item are on the low scale, you can then pay off in four installments, for payments without any hiccups this sounds like a winner, but if you are someone that has to watch their account because of fraudulent activities and scammers, and prefer to do a manual payment without any chargebacks or penalties these people are not the answer, they are more like loan sharks, If your payment is due on the 18th and it is due to be ACH, and you have your account signature protected, meaning that you first have to get authorization from the cardholder before the money is withdrawal electronically, and if your card comes back as NSF, these people will charge you like six dollars on every transaction within that same day like they literally run your account seven times in one day= to a $36 charge in one day, listen, there are better apps that have dignity and well developed comprehension when it comes to good business, don’t allow these people to make large amounts of money charging you such high interest rates, but consider putting your stuff in payment plan with the original debtor or merchant before you come to one of these apps..Volcanoeyes1Version: 3.6.18

Best Pay Later App On The MarketI have used Sezzle for over a year and have made several large (over $1000 purchases). I have absolutely NO complaints! I tell everyone I know that Sezzle is the way to go if you need to make a fast purchase but would rather not pay the full amount up front. As you make in time payments your available balance will go up. There are no interest, no fees (unless your late), no hidden charges (it’s the EXACT same price if you weee to pay by cash or debit card), and you can easily reschedule your payments on the app. You don’t need to speak to a rep or feel uncomfortable or embarrassed, you can handle everything yourself on the app- returns, payments, rescheduling, etc. There are a lot of stores that accept it (more than the online list) and more were added over the past year but my only wish would be for even more stores/businesses to accept it. No shame!, especially in these crazy times, it’s nice to be able to make 4 payments for a vacation/cruise, furniture, hair :) or when something unexpected pops up..Gracies EunniVersion: 2.6.9

App changed rules and no purpose of having itI have used Sezzle for years. When they started they were great. But all of the sudden, they decided you had to be part of their “Premium” account In order to use 4 installment payments in the popular stores. But, you can’t just be Premium! After all these years of being a loyal customer, I’m in a wait list. It’s absolutely ridiculous. I have maybe postponed a few payments to a different day that was more convenient, but i have NEVER failed to pay. So now, every time I want to make a purchase, it wants me to pay in full and build my credit. 🤔People, that’s not the reason why customers want to use your app! If I want to build my credit, I just go get a credit card. You have defeated the purpose of your app for me and everyone else. The idea of using you, is to have the opportunity to have four payments and not all at once. I will sadly not be using your app any longer as there is no point to it. Thank you!.ShopperbeastVersion: 3.3.36

Would’ve been 5 stars before the recent updateI absolutely loved Sezzle and used it often with no complaints. However they made a new update that took away the option to pay your upcoming payments straight from your card on file. Now the only options are to pay with your bank which takes up to 7 days or to add money to your Sezzle spend which has a minimum amount you can add and charges you extra fees. I think that was a not so smart and somewhat greedy bussiness move as it honestly makes paying your payments a bit more of a hastle. I just had to spend almost 35$ to pay an 18$ payment otherwise I would’ve had to try and make sure that 18$ stayed in my account for the next 5 days while I waited for them to actually pull it out. I hate when businesses do that because you never know what expenses may end up coming up between the time you want to make your payments and the time they actually pull it out of your account.. convenience is important to … I’m now less likely to use Sezzle for my bigger orders over some of these other similar platforms like Afterpay..Katk248Version: 3.7.5

Love it!If your looking for an app of this type absolutely give this one a go. I went through just about every app offering this type of service and I only have three. Look, I’m gonna be honest I don’t even have a fico score so loans, line of credit etc is not gonna happen. But Sezzle is an absolute gift! To my surprise they said yes and for me, the $450 limit was higher than I would have imagined lol. I’ve been using this for almost a year, they have a program that helps you build your credit which I think is great but I’ll have to update once I know more on that. It’s easy to use online and in store. The only con I really have is them having more Stores to chose from but I’ve noticed they seem to be working on that and have already added new stores. (If they’re store selection is an issue I do recommend Zip Pay (Quadpay). Soon to leave a review for them as well.) Sezzle is one of my top three in this category and will continue to use it for the foreseeable future. :).BrilliantMessVersion: 3.1.14

Absolutely LegitI’m so grateful for the Sezzle pay option. It has allowed me to treat myself recently, during a time where I haven’t been able to really do anything beyond pay bills because money is too tight to make large purchases. I also was able to get my son a very nice electronic item that he would not have been able to get if I had to pay full price up front. This card/acct is soooooo easy to use. All I did was pass my phone by the card reader machine at the store...via Apple Pay and boom purchase complete and I make my 4 small payments over the next 8 weeks. I definitely would recommend this to anyone. Not to mention All of the small businesses you get to support and help keep afloat during this crazy pandemic by shopping with them thru the app. So many stores to shop with that have awesome quality items made by hard working people. Now that I’ve paid my first purchase off early I’m most excited that Sezzle gives me the option to have them report positively to my credit. Great pay option !.LisaLashayVersion: 2.5.1

Great way to get thingsHello everyone I just wanted to share with y’all that this app is just great! Sometimes we don’t have the entire amount for things so we just end up not getting them. That sometimes results on missing out on some great sales and it stinks. With this app it’s helped me get stuff I need without out breaking my wallet. It’s a great way to get what you want with 4 easy payments. I love it. I have my own business and sometimes I need stuff for my shop (A little bow shop) when I’m in need of some supplies I’m able to get on here and make that purchase it’s great. But also you have to be responsible you cannot just get stuff and not pay. You have to make sure you are able to make the payments. It’s every 2 weeks. So if you get paid on the 1st or 15th make your purchase where it won’t be an issue. I usually pay it off on the 3rd payment to be done with it. If you don’t have the money that week you can always move your date about 7 days out. So just work around your payday..Freemee! 88Version: 2.5.5

All good until they added sezzle upBeen using Sezzle since they all started I have placed tens of orders always paid them on time, then they started adding premium retailers like Lowes among others and for me to get access to these retailers I needed to my bank account and I did, so I placed like 2 orders in the amount of $600 or more than that and paid on time but then they removed these retailers until you they have your SSN, I tried to use my ITIN instead, the one that use for my regular needs like apt and car leasing and even my credit card from Amex The app says invalid SSN because obviously I entered my ITIN and now I can’t just validate it and customer service wont help you at all takes like 48 hours to reply your message just to say nothing can be done, Sezzle team is this the way you deal with loyal and great customers like me? You’re acting like “is just one of our thousands of clients say bye to him” Before the last update you were all good but now it’s a shame guys..McPeposVersion: 2.5.1

Much better than KlarnaI had recently started the Sezzle program this week. I had so much difficulty with Klarna in the past several months that that has been ridiculous. Number one planner only refers to as a credit score. At first it did not question your credit score. Now Klarna is only asking for your credit score and when you have even if you have a mediocre credit score. There is always an issue with Klarna and declining your purchases. I grew tired of it and I decided to try out this new Sezzle merchant. So far so good I am very pleased with them is just as good as Afterpay, which I’m also subscriber and, And the biweekly payments are better suited for people like myself that that are on a fixed income and you pay biweekly, which is a lot easier than having an extra credit card payments plus higher interest rates. So far has a biweekly payment plan option even with high merchandise as well as groceries get Sezzle..TDee40Version: 3.5.17

Great.My only issue is that I have made a purchase in the amount of $125 with a company called Klase. This company states that they will issue a refund if needed and provide a return label. I did not order a custom piece however the items do not fit my daughters neck they are too large she’s a teenager therefore I’m returning the pieces. They also send another email asking for pictures of the items they sent to me. They also state that you can return the items and they will provide a return label. They have been difficult and every email is less helpful and final than the first. I have stated that it’s a return and they ask again if it’s a replacement and send me photos of options. This company is extremely difficult to deal with and I will not make another purchase with them also they will not provide a return label and they are charging me a 15% restock fee. I am forever a sizzle customer but I will no longer patronize Klase..Indiana jomesVersion: 2.5.4

Excellent payment option by farI love how easy and transparent the whole process is. The payments are reasonable and there is no charge if you need to reschedule an upcoming payment for whatever reason. I love how after paying my payments on the day that it’s due my credit limit increases. You don’t have to have good credit to even get approved, actually you don’t even need your credit at all which is really awesome. They have a plethora of different stores that have partnered with Sezzle so you just browse through the stores and if you find something you love no matter what the price is all you do is chose Sezzle at check out and your 4 payments are laid out very clear and simple and the item is shipped right then and there instead of having to wait to get your item after all the payments are paid. I recommend this option to those who have a love of shopping like I do. You save your money longer then just spending it all at one time it’s amazing..Mmmgayyboii<3Version: 2.1.0

Convenient until it's notLike Afterpay and Affirm (and many other apps) you get to break down your purchase into 4 payments. But don't miss a payment, looks like they charge $5 everyday that it is late. I really don't want to pay $16 in fees. Waiting for a response from customer service to drop some fees. I believe one fee is acceptable. But to change daily fees! Like most who decide to use one of the many BNPL apps, it's probably because we didn't have enough money for the full purchase at the time. I didn't forgot my payment, I had to wait till I got paid on Friday to make the payment. I already couldn't afford to pay for the item in full. Do you really think I'm going to have an extra $16 to pay for fees. Especially when I couldn't afford my $11 payment until payday. At this point I'll just not pay it. I don't have many options here especially when I'm getting charged $5 per day it's late. So tomorrow there will be another $5 added if ai don't pay it or speak to customer service tonight. This is getting out of control..Beth.in.NCVersion: 3.6.4

Always different answers, none ever helpDO NOT TAKE ADVICE FROM SEZZLES CUSTOMER SERVICE!!!!!! Avoid this company and save your self the frustration. I had issues with a purchase after going through the check out process and having a hold for $287 on my bank account by sezzle. sezzle sent me a message saying the order was cancelled by the merchant, sezzle suggested I contact the merchant and try again, after contacting the merchant and trying again the same thing happens, sezzle again suggests trying the order again after having placed another hold for $287 on my bank account. After contacting customer service and getting the run around by AI chat bots and unhelpful FAQ I finally got a real person, who again gave me the run around again. And finally told me the purchase was outside of my spending limit. After asking why I wasn’t just denied before completing the initial purchase and taking my money customer service said the app had not been updated to reflect the policy that the total purchase had to be below my purchase power. When I asked why the app had not been updated to reflect the company’s policy the customer service rep told me that the app had been updated but they had not changed the automatic messages blah blah blah. Again I say avoid this company, there are so many other similar services, use literally any other one..Alex in IowaVersion: 3.7.0

It has its pros and consI been using sezzle for over a year and a half, I have a love and hate relationship with it. I use to recommend it to everyone but with all the changes they have made, I stopped. There are alot of cons to this service. Like paying premium for you to be able to shop at a lot of well known stores when it use to be free. They also change the rescheduling, they use to give you 3 reschedules per order and the payment also moved all the other payments but now when you reschedule it lands on the next payment. It’s only beneficial if you are rescheduling the last payment. On top of that they changed it to, if you reschedule a payment then you aren’t allowed to use the app again until you pay it off. There are other apps you can use like Zip Afterpay and Klarna that offer almost all the same stores as sezzle for free. And you can still buy things even if you reschedule something. The only benefit that I can think of is that it builds your credit if you are a sezzle up member..Mari5231Version: 3.3.2

So far so good!I used them and got the virtual target card too. I first added two debit cards for payment but then I was reading about Sezzle up , in hopes I’ll get the option to “Sezzle up” I went and added my bank account too and set it as primary. Praying they give me the option to Sezzle up ASAP. I pay on time on all my accounts and I wish I would I have added the bank first maybe I would have got the Sezzle up option right away like I see many others saying. I’ve also seen some say they got the option to Sezzle up After they added bank account within a few days later after adding it and making it primary for payments. Fingers and toes crossed they bless me with the options to Sezzle up. Lord knows I could use this especially this time of the year. PLEASE SEZZLE IF YOU SEE THIS PLEASE OFFER ME THE OPION TO SEZZLE UP!!!! You all are awesome. I appreciate you and this is a huge blessing to a mommy of two like myself. I need this! Thanks a lot. 💫😘.Angie6059Version: 2.1.12

Used to be amazing, still pretty good though.I’ve been using Sezzle for many months now and at its prime it was singlehanded the best form of installment payment I’d ever used. There is no interest however they do charge a $1.50 fee per payment. Effectively this means you pay $6.00 for every plan you use Sezzle for which I feel is extremely fair. Furthermore, at its height repayment was done instantly and reflected back in your balance moments after it was processed making it extremely convenient and easy to use. Lately they, at the request of their bank, changed repayment to use bank account transfers institute a 4 business day waiting period for repayment, which is quite the downgrade. They did introduce an in app balance you can recharge to pay back instantly as it was but there is now pay an additional fee of $5 every time you add funds. The app is still good, however the direction they’re moving does not bode well for the future..DonutglazerVersion: 3.7.6

Great PlanOut of the many main Pay-In-Four plans, Sezzle is one of my top two. Excellent in every way! Thank you, Sezzle, for making my life a bit easier, and for your comprehensive detailed info available at any time on your app. Sezzle offers some flexibility with no penalties. Love it!.I keVersion: v3.1.3

Number 1I’ve used all the payment apps available for Canada and Sezzle is by far the best and especially with the amount of new stores and features being added like EBay and these big stores. Great platform.GROW 2 SHOWVersion: 3.1.7

Happy after Christmas shopperI’ve been able to find some deals on after Christmas purchases that weren’t totally in my budget to buy in January. This has made it easy and affordable to pick up some items on sale ! Better yet there are no additional charges!.FennoBVersion: 3.1.6

Great for budgetingGreat service allows you to add credit card or bank account for these scheduled payments. It’s never too late get to get that last minute deal. I just wish more merchants offered these services in Canada..Ajmtl2020Version: 3.1.6

5/5Such a great app if you’re looking to make expensive purchases. I bought a set of winter tires with no issues. Transactions are smooth and simple. They're also flexible if you’re unable to make a payment on time. I cannot wait until they add more stores!.ScientismVersion: 3.1.1

Good processVery flexible installment payment. Have not had problems with the app so far..Mynn_billonesVersion: 2.9.2

Bad updateSince the update I can’t change the option from US phone number to the Canadian option and now I can’t login to the app on any of my devices..SabreeeeeenaVersion: 3.0.3

Love it!Honestly I love to online shop!!! With sizzle I can bulk buy clothes for my kids and diamond paintings and pay them off at a decent rate instead of lump sum!! Amazing idea!.Stina0522Version: 2.7.5

Best appBest app I ever used for shopping !!!!.Biggaveli92Version: 2.6.9

Great IdeaAllows you to purchase limited stocked/edition items you wouldn’t be able to purchase due to bills or other expenses. Need broader range of companies, not sure how it works of course for you too add bigger brand names, but can’t wait for this to be the Norm!! Thank you Sezzle!.CertifiedLoverBoiVersion: 2.6.7

Helps out a lotI can now buy things with out making me go broke so quickly.OmgstopnicnameVersion: 2.6.7

Sezzle is coolI love the fact that you can change the payment dates! Perfectly scheduled on pay days!.Sunfunkee1Version: 2.6.7

Easy to useLove this app. You can reschedule a payment easily for no extra fee one time on each purchase if you need. I hope other stores will use this form of payment more and more as many other American ones are not available in canada.LisameytVersion: 2.6.5

Pas d’intérêt !!Je suis ravie d’avoir découvert Sezzle. J’ai fait une achats d’un manteau d’hiver sur Altitude Sport et j’ai été en mesures de payer mon achat en 4 versement sans intérêt !! J’adore l’idée. Merci beaucoup :-).Fayner4Version: 2.2.1

Love using thisI love that I can pay in installments it makes bigger purchases much easier.Nikkibrooklyn88Version: 3.6.2

AmazingI love it easy to use u rock sezzle.Manda hoots 18Version: 3.6.2

Great app!Works well, easy navigation. 👌🏽.Lamay2Version: 3.6.1

Good conceptAffordable.Dr3amgapVersion: 3.6.0

No problems here!😊.NH222124Version: 3.6.0

Thankful for the option to break larger purchases into paymentsThankful for the option to break larger purchases into payments.Kimb12346Version: 3.6.1

SezzelWow! What a game changer!!! Thank you , for your service! “People need is other people’s TRUST! Thank you from my heart!!!.Miles1000000Version: 3.6.0

It’s great!!It’s great!!.RiLoSyLo7Version: 3.6.0

Highly recommendedIt helps you when no one does. Very happy with you.Moe bayatiVersion: 3.6.0

AvisTrea bon.NickobelleVersion: 3.6.0

Super serviceParfait.Fafa_j85Version: 3.6.0

Love Sezzle!This app rocks. I pay for the premium version and love the gift card option. Sezzle has made me a more responsible shopper and the option to split larger purchases into 4 payments really helps with cash flow. Thanks Sezzle!.SqueezyMcJuicyVersion: 3.6.0

The very bestSezzle makes life so easy for me..Tajin1Version: 3.6.0

ShoppingThis app helps a lot when you need things..Singarti39Version: 3.6.0

Extrêmement satisfaiteFantastique 😍 Recommande +++ J’utilise cette application depuis 4-5 ans maintenant.AlexaomylouVersion: 3.6.0

Love itI love this app! Easy to use and very helpful.BaiwnqoanakaVersion: 3.6.0

Been using it for yearsWorth it’s for those who want to buy within a budget.279307litVersion: 3.6.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.0.24

Sezzle: Buy Now, Pay Later Negative Reviews

Longtime customer not qualified for PremiumI have been a customer for a few years now. Back when all stores (like Target and Walmart) were available to everyone. Now stores I would normally use this service for (like Target and Walmart) are considered “Premium”. I just logged in one day and they weren’t available to me. No notice. I’m left with stores I have never heard of and will never shop at. You have to qualify to access their “Premium” paywall of stores. I have waited for over a year now to be qualified and I keep having to get back on the list to sign up for “Premium”. My spending limit also went down to $50. I always paid on time. Whatever their method is to see if we still are allowed a high spending limit is ridiculous. Why would my limit change if I’ve always paid on time? I have seen other reviews that have the same issues. They shouldn’t have done a premium service and kicked a whole bunch of people who have paid on time off accessing stores we would actually shop at while also dropping our limits to $50…..I don’t understand why your system would drop thousands of peoples limit to $50 each. I don’t recommend using this platform as there are much better ones out there. This is the only one I can think where you have to have “Premium” access to normal stores. If you don’t, you are able to access stores you have never heard of..KreacherBearVersion: 3.5.14

Caution!!! Sezzle seems shady👎3. As I said, contacting customer service doesn’t help at all. I can’t converse with anyone personally. My needs were not addressed at all. I tried and now I’m done with Sezzle. I will be paying close attention to the info that I provided to Sezzle (in case any fraud turns up). I terminated the Sezzle account. There was nothing else that I could do. If you won’t even converse in any way with your customers, you don’t care at all. 2. Sezzle is scary. I just attempted to call Customer Service and wasn’t allowed to speak to a live person, but was directed to their email form service. Immediately I was emailed an auto response, with the same sorry excuses of why no one can help solve this. Unbelieveable! I deleted my financial info and hopefully can terminate my Sezzle account. I regret trusting Sezzle to handle my financial and indentifying info. I’m glad I didn’t give them my main finacial info. smh 1. Declined for a $3 purchase? Really? This is rediculous! I recently was approved for Sezzle, but haven’t been permitted to make any purchases. I’m not being given any helpful reasons to why I’m being declined other than the purchase maybe too much. I have way more than enough to cover $3! Why was I approved for a Sezzle acct, if they won’t allow me to purchase through them? The purchase process is not user friendly either. Too many security codes required just to have the purchase declined. smh...There is no point to this....NostalgiaLadieVersion: 2.1.0

Not worth it anymoreI signed up and used Sezzle since 2021. I mostly used it at Target and always paid every order off on time. It helped my credit score tremendously after months of on time payments being sent to my credit report. Now? They don’t want to help people unless they can pay for it. I can no longer use this app for Target orders. And the worst part is even after being one of the many folks who was loyal with Sezzle and made constant on time payments, they take us all down to a $50 spending limit. I had a nearly $2,000 spending limit that I never went over $250 on and now they think I am only worth $50. It says to increase it depends on making on time payments and how long you’ve been with them. So the years of loyal customers just get downgraded for no reason? What sense does that make? I use to recommend this app to everyone looking to help their credit scores or who needed to make a larger purchase and pay in installments. Now it’s just like all the other apps- eager to do whatever they can to make you pay for their service that no longer provides ease and convenience into making a purchase you can pay in increments. Very disappointed in Sezzle and what they have done to those of us who really loved their app and can no longer say that now..Kzhai1909Version: 3.4.0

Closed my account, deleted the appJust closed my account and deleted the app after using Sezzle since 2019. Over the course of me using their services, customer service always left a ton to be desired and it was always evident that they do not read because they are consumed with the need to stick to copy and paste scripted responses. When I did have to reach out to them, it was not unusual to get a reply that had nothing to do with my issue which just created circular conversations I ended up abandoning. Sezzle was my preferred method when making larger online purchases at Target and I was confused as to why an order I attempted to place did not go through since my last order in September went through with no issues. I ended up using an alternate payment method, but noticed Sezzle sent me a text message stating I needed to subscribe to their premium service in order to complete my purchase. Did some digging and read the other reviews here and noticed they have now changed it to a subscription based app where you have to pay a monthly fee to even use the service at stores that once did not even require such a thing. Has to be the worst decision ever, but fortunately there are better apps out there that don’t put stores behind a paywall at whim just because they feel like being a little more greedy. So long Sezzle and farewell..BaeNextDoorVersion: 3.3.29

Early loan repayment decreased spending powerI’ve had Sezzle for several month and I even joined Sezzle premium. The initial loan and repayment went smoothly, however the subsequent loans thereafter did not. I recently made several purchases through Sezzle for items on a upcoming trip so that I had extra cushion money while out of town. Once I returned from my trip I decided to begin making payments on all loans early, and my spending power decreased or remained the same (did not increase towards the previous spending power limit). My spending power eventually decreased to $0.00 (zero dollars) after paying the last and final of all loans in advanced. I reached out to customer service and they offered absolutely no explanation except this same automated response: “I am sorry to hear your Sezzle limit has decreased. Unlike a credit card, your limit with Sezzle can change over time as we look at various factors, including your repayment history with Sezzle and available payment funds when determining your limit. Currently, we cannot manually increase limits. Just so you know, your spending limit may vary by merchant. You can see your spending limit at each merchant within the Sezzle app.” Which is completely useless being that it’s not applicable and completely contradicts what I just explained and the information marketed in the app..Ash_a_boo87Version: 3.3.5

This app is awful now.I went from being a huge loyal customer since 2020 loving the app and everything about it to now absolutely hating it. I have used this app for over 2years now, I was able to purchase without issues, reschedule payments weeks out if need be, use my debit card without any problems. Now I cant use my debit card to pay on an existing order with out being charged a fee, if I reschedule a payment it will basically put my payment I reschedule on top of the next order payment and it never use to be that way. It use to push all your payment dates out with that reschedule. Also if your card declines even if you have money in your account(due to not liking cash app cards or certain bank cards) it freezes your whole order. That meaning they wont allow a rescheduled payment for not just that order but your other orders also it makes you pay everything owed on that whole specific order or you wont be able to use the app, again it never use to be this way. The customer service through the app basically copies and pastes whats in the fact sheets. Which is super frustrating and you get no where talking to them. Sezzle is great but don’t expect actual help if something messes up on your account..April:)123456Version: 3.3.1

Credit hit/cancer/ rescheduled Worth representativeI recently I’ve been out of work due to cancer related illness. With that being said, I reached out to Sezzle for help. I spoke with a representative and we came up with a solution to extend the payments out. A payment was made on the account and I said I’ve been checking payments have been adjusted accordingly. To my knowledge everything was was good. However, this morning I received a hit on my Trans Union, Experian and Equifax as a late payment.. within our correspondence in the email this was never discussed. I’ll attach conversation: the payment adjustment was for relief it did nothing to contribute. If anything I could have waited that time and did my own adjustment. There was absolutely no benefit . Athena (Sezzle Shopper Support) Jan 21, 2023, 1:41 PM CST Juan, Thank you for reaching out to Sezzle shopper support! We know that life is unexpected, and sometimes difficult circumstances arise that make it straining for individuals or families to make payments. Here at Sezzle, we want to do what we can to empower all our shoppers to make sound financial decisions. So, to allow time for you to focus your energy on what is most important, I have rescheduled all your payments by 4 weeks from their previous due dates. Please be sure to review and confirm the new due dates on your account.).DurxiutVersion: 3.3.7

Poor company and serviceI used to like sezzle but I will not longer be using it after my final payment. I can’t even use my account half the time despite having plenty of credit available. When I have been able to do orders they take payments whenever they feel like it or show that I have a late payment even when it doesn’t. And don’t bother trying to get help with your issues. The customer service is almost nonexistent and when they do reply to you they go around in circles and make stuff up as they go. I have chat transcripts that are comical. Now they want to charge a monthly fee to use the service at stores you can shop at for free through other companies. That’s just sad. It’s no longer worth the hassle. In response to Sezzle’s comment on my review: I am aware of what Sezzle is. I said nothing about interest rates. I said nothing about late fees. I said my account will show a payment is late even when it is not. And you are now charging people monthly fees just to use your service at “premium companies” that are available free with other companies that are far easier to work with. Maybe instead of trolling through reviews you should work on your direct customer service and fix your system..MrsSdHVersion: 3.2.16

Sezzle punishes on time paymentsWhen I first started with Sezzle they gave me a 600 dollar limit. I looked on their website to see how I could increase my spending limit. They said it’s not guaranteed but if you make on time or early payments it’s possible to increase it. My limit raised to 900 within a few months and then for no reason after making early payments my spending limit dropped to 500. My credit rating went up from the point I started to the point it decreased. So that was not a factor. When I asked support for an explanation all they could say was it’s an automated system and they can’t manually increase it and if I made on time payments it could go up. I never missed a payment! I always paid way before the due date and this is how Sezzle rewards their loyal, responsible customers. All I think is if you buy something under 45 dollars it will negatively affect your spending power. If that’s the case why are they not transparent about it! And support can’t do a thing about it! Thank you Sezzle for punishing me for doing the right thing. It’s a great way to do business. I will no longer be using Sezzle for this reason. You obviously don’t want my money..OurmainelandVersion: 3.5.18

AwfulI have used Sezzle in the past, but recently when I made a purchase through them I was charged for the premium membership. When I specifically unchecked that box at checkout. So I immediately cancelled and said I didn’t sign up for it to begin with but didn’t make a big fuss about it. So my next payment date comes around and they notify me that there was an error processing my payment. I go in and manually pay with no issues, on the same card they attempted “multiple times.” So, this time I email explaining that I manually made the payment with no issues and asked if the tacked on fees could be removed since it didn’t seem to be an error on my end at all. In response I was told that this was an internal process done by an automated program and that’s who assessed the fees and they had no way of removing them. This is when I was told the system tried to make the payment several times and it was rejected and that’s why the fee was applied. There was not a single issue with my card, I didn’t even have to re-enter the details when I went in manually. I will NEVER use Sezzle again because all they seem interested in is charging unnecessary fees and then claiming they can’t do anything about it..CurlyFry03Version: 3.5.9

Cheated me out of a subscriptionCompany is goodish when i comes to just using them. Don’t for anything use there Sezzle card or subscribe to it. I purchased the subscription and went out and grabbed a product from a company using it. The company ended up contacting me a week later and said due to the product not being in stock they would not be charging my Sezzle card till they had the product so I had the company cancel my order. I went back to the company for a product that was in stock and little did I know Sezzle had locked the card and told me I could no longer use it. I talked to the customer support thru both email and phone call and was told there’s nothing they can do and was basically told to kick rocks. 10/10 would not recommend anyone using the card. The company can yank it out from under you any time and the customer support was far from being useful in the situation. I’d try and go use affirm instead. Have been using them for over 2 years now and have never ran into a problem with them like this. Will be possibly reporting the company to the better business bureau due to how dumb this whole thing was and the fact they won’t give me a refund for my subscription.HgtfjVersion: 3.3.13

Fraudulent merchantsI order about $300 worth on a boutique call “Wild heifers boutique” that works with sizzle about two months ago I never received any of my items I contacted the merchant just like sizzle suggested but nothing the owner never contacted me back then she send fake tracking numbers and she ended up blocking me on social media because I tried to get a refund, I went back and tried to contact sizzle to report this merchant and guess what I got ignored as well I send emails with proof of the scam, I waited on the phone for hours and nothing I wasn’t able to talk to anybody and I haven’t heard back from them but now they charging me late fees for that last payment I never made because simply I got scammed by one of they’re merchants, I had to go thru my bank in order to get my money back(the first 3 payments I made) and sizzle it’s now threatening me to pay them back and still haven’t heard anything about the scam and what they’re doing to fix it what a trashy company, if I keep receiving this type of emails I will be obligated to take legal actions i know I’m not the only one how’s going thru this same situation with the same merchant. I’ve talk to about 200 people on social media that is goin thru the same situation with sizzle and this merchant Wild Heifers Boutique..CiIHcC99Version: 2.1.12

Fake scores updatedI’ll be honest if you asked me 2 years ago I would’ve said probably 4.5 stars now definitely a 1 star. Literally EVERY big name store that you would want to use Sezzle with, you need their subscription which is absurdly high ($19 a month). It over $10 more per month than klarna subscription. Afterpay doesn’t have a subscription and neither does PayPal. Their “pay anywhere” subscription isn’t that’s nice. Klarna you don’t need a subscription at all but maybe there a $1-$2 fee per purchase or just $7 a month and no fees and $50+ of discounts a month. So basically if you use this app for anything besides smaller business you wasting upwards of $200 a year. I bet that money could be better spent elsewhere. Update review: they charged the card that had money on there for one purchase. however I forgot to change the card for second purchase then the said neither purchase went through and proceed to charge a 15 dollar fee for a $10 payment.. never using app again also I hope sezzle sees this cause you NOT getting the fee money send whatever you need but you will not get $25 for $10.. truly a trash corporation. Good luck in the future when you inevitably fail miserably.Adsap27Version: 3.5.22

Don’t recommendThis app is a joke they charge for everything my husband is never late for payments but this one time he forgot they charged him 7 dollars now this is the second time and he has it for auto pay and they keep charging him we definitely don’t recommend this as they want to charge for everything and then when you contact them you have to go premium ridiculous and horrible customer service I’m going to finish paying everything and I’m gonna stop using this ridiculous app I prefer Zip or after pay as they offer more better customer service. I would rate this 0 star Update: I got a response which I think it’s a joke I don’t need you to explain me how your app works you need to change your game with your app as other apps are way better and way more convenient for everyone!!! Still rating this a 0 star as I already deleted this app it’s a joke and I don’t recommend it to anyone just download zip it’s way more convenient and don’t charge you extra if your card doesn’t go through. Jajaja it’s ridiculous, zip doesn’t charge just because your card don’t go through and you can make your payment yourself using whichever credit debit card..AmaisauVersion: 3.5.18

No customer service supportRight now I’m sitting on hold been on hold for over an hour I’ve spent over 10k with Sezzle only time I had payment issues was on their end I NEVER missed a payment I also pay for premium and have a 3k limit right now my account is not letting me make purchases because of overdue payment but the app literally says I’m current in fact the dates haven’t even come up yet and it say overdue payment I checked my bank and seen all the recent Sezzle payments were successful no issues and I even paid one of the false overdue payments and it still says overdue before the “Developer” comes under this and says some generic response YES I DID PAY NO I DID NOT HAVE INSUFFICIENT FUNDS I’ve had Sezzle for 2 years same cards why an issue now keep in mind while I’m typing this I’m still on hold this company would be perfect if the customer service cared about it’s customers I’m gonna pay off my balance and I’m done with them imagine if you get scammed? How would you resolve it? Customer service and the developer responds up here quicker than the actual app lol if we can resolve this cool if not I’ll just pay my orders off and go to zip there more clear cut and professional.SandBizkutVersion: 3.2.19

Ruined my credit-use at your own riskI used Sezzle for years and it was fine, I always paid on time but mostly I paid early. I decided I’d be a part of Sezzle up when they offered due to the fact that I could use the good report on my credit. I had a limit of $700 I paid all my purchases on time, around Christmas I made the biggest purchase I had ever made using Sezzle but paid it off like 2 payments early. I have no clue why but after I did this they just dropped my limit down to like $300!! For absolutely no reason, it still hasn’t gone back to what it was an it’s April now. But my credit dropped because of my lowered limit. There is no way to opt out of credit reporting unless you close the Sezzle account. I paid these people for years without a problem and this is how they repay me. Horrible mistake I made signing up for Sezzle up, I worked too hard to get my credit right for this to happen. Go with Afterpay or Klarna, they have never done this, they only reward me with higher limits due to my payment history. I have a limit of $3000 with Afterpay that I’ve earned over the years with the same type of payment history I gave Sezzle to get screwed over..Crow jewelsVersion: 3.3.8

Helpless customer service appI used too love sezzle to make Target purchases. I’ve used this app for months and never had issues until now. I’ve always made my payments on time. I use the app a lot to shop and one day I had an available spending balance to use and then next minute went to $0 without even making any purchases. I’ve reached several times to customer service but it’s like they don’t know how to read because they would response with a whole complete answer that has nothing to do with my questions. Feels like I’m talking to a robot because they just repeat. Well one day a guy Alvin on customer service said they were experiencing a globe system error that had affected all shoppers and they were working on the problem to resolve it. It’s been 4 days now and I still can’t make any purchases even if I have paid off some orders. I only have 6 active orders open and they’re saying that’s too many open orders but I’ve have 30 orders in the past and that never stopped me from shopping as long as I was making my payments. This app & their customer service is getting very annoying because they don’t help at all..BbykarriVersion: 3.2.20

I will probably close my account…I liked using this service until I had issues with the website when I tried to reschedule my payment. I thought that it had rescheduled my payment and everything was fine but then I noticed that they had charged my account on the original due date. I tried to contact customer service ( which was a complete waste of time) and I was told that there was nothing that the could do to help. Mind you, I’ve used the service several times and NEVER missed a payment. Since the system didn’t change my due date, when they tried to pull it out of my account, the payment failed because I had been off of work due to medical reasons and didn’t have the funds to cover the payment. As a result, even though I made the payment shortly after all of this , they reduced my spending power to almost nothing!! In closing , I think I will close my account after I pay my last payment. Customer service was horrible, the website didn’t work when I tried to reschedule and I was punished for their system error. Sezzle has lost a loyal customer and I will now return to using after pay..London1124Version: 3.3.8

Sezzle Needs A Hostile TakeoverBeen a loyal Sezzle customer since it was created. Every evolution of its business model means less value or value in exchange for a monetary fee. Sezzle, your competitors with each enhancement add more value to their business model, not less. Walmart has now entered into the buy now pay later field which adds a new competitor, Walmart has extremely deep money reserves which makes it a formidable foe. I understand subscription fees are completely optional for consumers to agree to. The biggest downside to Sezzle is requiring a fee to use the service with the largest retailers when it was not a requirement before. Having consumers pay a fee to use Sezzle at favorite merchants is not the best way to differentiate from competitors. I have stayed with Sezzle because of loyalty but once I pay my final purchase. I am separating and giving all my BNPL business to Zip, FOUR and Walmart. It’s a shame when a business hands over a loyal long term customer with excellent payment history of almost 5 years. I’m sure your competitors will embrace a customer who in the span of almost 5 years placed almost 400 orders. It’s Sezzles loss for a bait and switch business model..LatinGuy007Version: 3.5.10

Why fix something that isn’t broken?I used to love Sezzle but recently the main reasons I loved it have changed. I used to be able to reschedule payments two weeks out (until my next pay period) and it would allow me to reschedule all future payments as well. Now it will only allow me to reschedule one payment a max of 13 days out and which for me falls within the same pay period so it makes no sense and the next payment is due the very next day. Also, we used to be able to make purchases even if we had rescheduled payments (who h as a single parent living paycheck to paycheck came super helpful in case of emergencies) and now you can’t. It will decline your purchase. I made a mistake of rescheduling a payment that wasn’t due for another 2 days and because I rescheduled it, now I can’t use sezzle even though the original due date wasn’t even due. Customer service is horrible. You can be on hold for hours on the phone waiting to speak to someone and their twitter team is even worse just giving generic answers. Honestly sezzle was great before and didn’t need any of these new changes..Yessis423Version: 3.2.4

Unethical - Bait & Switch OperationFor $9.99/month, Sezzle will charge you for a premium service which reports payment and balance history to credit. Currently they’re reporting inaccurate information. They’re reporting a specific dollar amount as being my credit line, and then they’re reporting my current balance. The problem is, the difference between those two sums is not equal to my available line because sezzle has restricted my ability to access use of those funds. They say I have too many outstanding orders. I have two, each of which have a single payment remains. I either have an available line, or I do not. Hopefully I get some answers from the CFPB after I open a case. The app showed I was able to spend, so I made two early payments to increase my buying power, and then my ability to access any funding was restricted. Just in time for Christmas. Thanks Sezzle. So much for getting $60 to stretch into $240 at Target - a premium brand for which I pay a monthly subscription, yet am not able to access. Thanks, Sezzle. Maybe next time you guys can use a little Vaseline before screwing me..J Bizzle 480Version: 3.3.1

Horrible AppLet me start off by saying. I started using this app before it made you pay a premium fee of 9.99 monthly. I did not have an issue with the fee because it was very helpful for me. I had a great spending limit and consistently paid all payments on time if not earlier because I understand that that is obviously how your spending limit works. Well there was an update and all of a sudden my spending limit went to zero. I reported this to help live chat and they are absolutely no help all they say is we apologize and then tell me how spending limit works. Their response I the same copied response to use for everyone. I guarantee that there is no issue taking my 9.99 monthly payment. Please makers of this app do not respond to this with that same message cause then we all know that you just have a bot answering these reviews. I am very disappointed because I was consistent and to go go from 1000 limit to 100 and you can see my history that I clearly had a spending limit over 100 with the amount of pitches that have been paid off. Dissapointing Sezzle. People stay away. Go to ZIP instead!.Rxv81730Version: 3.2.22

So DISAPPOINTED IN SEZZLE. Awful SINCE UPDATES!!!I have read this among other reviews. This app is AWFUL since updates “recently”. Additionally, I reached out to customers services multiple times and was treated like complete GARBAGE. They basically gave me instructions on how to close my account. Mind you I have been a FAITHFUL customer for about two years. I have always paid & I have ALWAYS recommended them. I will never use them again and I will never recommend them again. I am disgusted with their customer service and ignorance. As stated in other bad reviews - you can’t only have 2 gift cards they say - but you can basically only use gift cards for any normal stores. Because that make sense right? My limit is over $2000 if that proves what type of “loyal” Sezzle customer I was. I’m half tempted to change my cards and say screw this debt and app and they can legitimately shove it. What an awful way to treat “loyal” customers. There is no incentive to use this service anymore and I will take my business elsewhere since I was instructed to do so by customer rep Zoe today. Thanks sezzle. I wish I could leave 0 stars..MkMommy0226Version: 3.1.6

READ FIRST!This is actually my first review I’ve ever written, and that is because I never wanted to take the time out of my day before. I wish I could say that this app is amazing, because it truly has potential. You have access to use this payment platform for so many great stores and websites. However I made to very big purchases with Sezzle, and paid them in full to build some kind of “trust” to the app. I log into it and my limit is only $300, whenever my purchases tripled that limit I was dumbfounded. “Oh well I guess it’ll do incase I want something small” I thought to myself. I went to make a purchase for $220, and it went thru, so no worries and I went ahead and payed off three of the payments to purchase something else as well. Then they dropped my limit to $100. Absolutely insane, I haven’t had this app for long, but in that time it’s crazy to think that they don’t even trust me with more than a $300 limit so they had to drop it to $100. Like I said it has potential, but I most likely will not use this app ever again..Mlg4241Version: 3.3.26

Mediocre at BestI’m not going to deny that it’s helpful to have this type of option especially during the holidays. However, I can’t even count how many things I’ve been partially credited for. I’ve ordered 3 different coats, got 1 & the other 2 were refunded yet they still show as available on Ruumur. Also, the shorts I ordered Ive never received & those still show as available on Ruumur. The jewelry ordered never made it to me & Seel who offers the worry-free delivery is more interested in telling me to ask my neighbors where my order is than to provide a satisfactory & professional resolve. These are gold plated items not real gold. I resent the implication that I’m possibly stealing. To make it worse, Sezzle wants you to pay $13 EXTRA per month to have access to stores you should automatically have access to. It’s my conclusion, this behavior is predatory & opportunistic. I simply don’t care for this aspect of their business model. Affirm is a better option & they truly don’t charge late fees or anything of the sort. Sezzle = C-.SezzleUser123Version: 3.6.1

Changed for the WorstSezzle USED TO BE GREAT, but with all their changes and them pushing their new Anywhere option they have become greedy with fees. It’s really sad to see companies become this way, they add a fee for every little thing now. Before if a payment failed on a card they would automatically use the backup card on file, now they let the failed payment sit there and charge you a $5 fee (even if you pay it immediately) then $2 for everyday it’s late! That’s insane! I have a credit card I can add immediate funds to that gives me points and helps build my credit so I use it for the initial payment most of the time and then my usual debit card for follow up payments so normally it was never an issue, now they make me feel like I’m someone that can’t manage my bills and so they need to “punish” me for it, like calm down Sezzle you are not a credit card company…although even they would give more grace. I’m so disappointed in this company, I’ll just stick to Klarna, at least they only added a $2 service fee I would much rather deal with. Do better Sezzle!.KrysM157Version: 3.5.8

The worstSezzle is literally the worst payment service you could use. I bought some things off of a website that had the option to use Sezzle, so I decided to try it out. I seriously regret not just paying for the order directly through my bank. The shop AFL never sent my merchandise out it’s been almost two months. I disputed with my bank the first three payment from Sezzle a few weeks back and my bank gave me back my money. The last payment was never processed out of my account due to my debit card being canceled because this was considered fraud since i never got the items. I opened a dispute with Sezzle to get the last payment taken off the account because I refuse to pay for merchandise I did not receive. Sezzle has made me jump through hoops trying to get this handled. All for my dispute to be declined by Sezzle. Their customer service is the worst because you can’t talk to anyone. Everything is very generic. If you aren’t a detailed person you will get stuck paying for items you didn’t receive. All and all use a different payment service..SugzFromtheUnderWorldVersion: 3.3.19

Sezzle use to be one of a kind!Sezzle use to be one of a kind. I had the highest spending limit the ability to use anywhere at any store with just a tap. I stopped using AfterPay and Klarna and just used Sezzle. They recently changed their pay anywhere process where you have to now get every purchased approved. So the convenience factor is gone. They approved me with the highest spending limit even though my credit was not that great. introduced a tier based system that really doesn’t give you anything to want to spend I completed that tier with 20 on time spending streak within a couple of weeks and instead of any type Of reward my spending power was dropped even though there have been no late payments, my credit is higher than it was, and I use the card continuously. Now my spending power is less than what I owe and every payment I make does not allow me an option to spend bc I’m over. Just like I did with AfterPay after paying and Klarna being unprofessional I’m done with the Pay-in-4s and back to credit cards. It was good while it lasted!.TaihatesbanksVersion: 3.5.7

Thanks for nothingBeen a customer with yall for roughly 4-5 years. Yall used to be good till you recently did this upgrade to spend anywhere. I had a nice amount for a spending limit always paid my bill on time and yall kept raising the limit. Recently when yall did that upgrade to your company you took my limit and threw it in the trash!!! So this is the thanks I get for being a loyal customer?!?!?! Thanks for ruining my credit with yall for no reason and without any notice! I no longer have any reason to use yall. You want my money or me as a customer you can return my credit limit I used to have. The second I see any adverse reaction to my credit due to this move of yours you will be hearing from my lawyer! WHY DID YALL SELL OUT AND SCREW OVER SO MANY OF YOUR CUSTOMERS??????? You did the same thing to everyone I have referred to you too. Waiting to see one of those lawsuits open up against your company. You deserve everything that yall gonna have coming to you. Thanks for being so wonderful to your customers. Your customer service is absolutely no help either with this situation!.Cpi12345Version: 3.3.21

Horrible customer service!After years of use/love for Sezzle and many referrals..I will not refer nor return. Due to unforeseen circumstances, I needed to reschedule payments. I did, the rescheduled payments lumped on top of other payments. Ok, I asked for assistance so my account didn’t get screwed up. No response, no nothing, automated messages saying someone would reach out and nothing, called and “oh sir, you didn’t word the need correctly.”Already missed payments, filled out a form to stop the automatic payments so I could pay them manually, nope they kept running and locked it to where I couldn’t make my payments. Messaged them, they tell me to go about it the same way I was and send screenshots of error messages and etc. nothing. Then they remove a late fee. But still can’t make payment. No response. Automated messages saying my account is in jeopardy of collections. No response! Finally messaged again and got a response and was told to try and open my account in the browser, it worked! Paid off all of my stuff. Now I am unable to use Sezzle 🤬.Iamsam2010Version: 3.5.20

Bad serviceOK where do I start so I’ve been loyal customer with Sezzle for five years now had a really nice decent spending limit with them. I was taking my honeymoon this year June 2023 and we scheduled and use their several travel and we got a hotel room and decided that that hotel room was just way over price for what they were offering so I went ahead and I was able to work something out with the hotel to cancel it with no penalties not only did it take them almost 3 weeks to figure out what was going on but they double charged me so they refunded me the first charge and got that squared away, and I noticed my limit had gone down and when I say it went down it went from 1100 to 750 OK no problem. They finally refunded me for my first original purchase that they were in the wrong for and they took me down to a $350 limit not ok this is not how you treat your loyal customers never late never missed a payment after I’m done with my last purchase I will never ever do business with Sezzle again I will stick with Afterpay and Klarna…..Ap121477Version: 3.3.16

Stopped workingUsed Sezzle for 6 months no problem, out of nowhere it tells me my credit card isn’t valid and did the same thing to my wife. We never had an issue, now it says we can’t use it. We’ve never missed a payment and the app keeps thinking we are in America. Customer support refuses to help.Aenglish86Version: 3.0.7

Accused me of fraudRevoked my privileges to purchase due to false accusations of fraudulent activity (because I wanted to make payments with my husbands bank card)..IarekarliVersion: 3.5.23

Member fee nowNow they initiated a monthly fee or you can’t shop at your usual places. Plus spending power suddenly chopped in half. It was pretty good while it lasted..PlentyofshitVersion: 3.4.1

Fell offI used to be able to spend $250 at Walmart now my spending power is only $100 everywhere? Even after I bought premium. Like cmon, I switched to Afterpay. I have $500 available to spend after literally just joining..COCKing1800Version: 3.4.0

Worst app everDownloaded couldn’t add my bank account and when finally got my card added it doesn’t have Walmart or any stores that my spouses has and we have the same app and address but mine won’t show Canadian stores. Contacted customer service no response. Would give zero starts if possible..CalebpaiVersion: 3.3.21

Poor customer services when you need helpWell I was buying wholesale , with a limit of appro 1300$ and without any advice going down to 50$ . My payment was always on time and I have credit availability for more the the purchase I wanted. Sent them an email, but no one helps except the same general answer. So I decided to pay directly from my credit card and delete my account. After few days to try to figure out why it was declined, why they said my credit card was expired when it was not… very bad customer services..Flanzie09Version: 3.3.19

Poor, unhelpful customer serviceI bought a gift card in good faith on Sezzle (Aug 31/22 and I received a card without a pin#. I have texted with customer service twice without resolution. I payed for my purchase with PayPal because the gift card is worthless WITHOUT A PIN#\ Get it?. I DON’T HAVE A PIN# IT DID NOT COME WITH THE CARD. I was sent a generic email about contracting eBay for card amount. I can’t use it and I’m beyond angry and frustrated with this. I pushed back my payment because I’m not paying for a gift card I can’t use. How is that so difficult to understand. I payed for a useless card. That’s fraudulent!!!..Mat...KVersion: 3.2.15

When it works— it’s great butI can’t & haven’t beeen able to sign in for weeks. Due to the programmers inability to make their product fully cohesive with iOS 15 or W/e is they at now. Talked to Apple a bunch about this. Sezzle has been spotty in replies with no answer or any kind of meaningful apology/accountability..Jeenyus11Version: 3.1.1

Deleted moments after downloading 🤦🏾‍♀️As I’ve already seen in the more recent reviews, you can’t get past selecting your “Country” at the login screen. Byeeee👋🏾.LaaawdhavemercyVersion: 3.0.10

Impossible to loginSince latest update country selection seems broken. It’s impossible to login..EntwaneVersion: 3.0.10

Account lockedMe and my husband were going to use this app And our account was instantly locked due to a discrepancy with an address as we just freshly moved we submitted a SIN number and everything And no replies from Support or anything I would no recommend There other alternatives like Klarna and after pay! You’d think with that 5.99 subscription fee our priority Support actually meant priority…. I suggest anyone looking in to the app to report it to the Canadian Competition bureau.Tb9021Version: 3.6.2

Cancelled my account without any explanationThey just randomly froze my account and cancelled my premium subscription and offered no explanation whatsoever. I’ve made all the payments on time as well and never had an issue. When I reached out they said they can’t offer an explanation and that’s all. So I don’t even know why and how it happened and it seems like they don’t either. I reached out to their support and once I did, the spending power disappeared and then they cancelled my premium.. I wish I didn’t reach out to their support. And the responses are just basically automated, so there is no explanation… really disappointing because I liked their services..KahamdanelVersion: 3.6.2

Spending power goes up and downMake all payments and the spending power goes down instead of up.EgallonVersion: 3.6.2

They report your information to the credit bureauI didn’t pay off $50 only $50 and they report your information to the government/agencies which damages your credit, so please be careful using this app.Bobby Jacob’sVersion: 3.6.1

Sezzel very not profesionalI buy for1000$ at all and now I want buy more and the app dont let me.Melisa514Version: 3.6.1

Terrible customer serviceI was a gold tier for payments, they had an error on there end where it declined my payment and I lost it all. They didn’t even want to look into it whatsoever..LaKing77Version: 3.6.1

Spending powerI have never missed a payment. I have never been late. I have bought numbers of things off of Zazzle and yet my spending power has gone from over 400 only to 175 now what would I buy for four interest free payments for 175 that is ridiculous, very frustrating. It should be a $500 minimum spending limit considering it dropped as soon as I linked my bank account to my Zazzle account. Absolutely trash I can’t even buy a pair of $200 shoes. I just finished paying $240 for a pair of boots and then they lower my spending power. I’ll never use it again. There’s no point..Boss stoneVersion: 3.6.1

Notice of Action Taken ReceivedI am fully paid up on my account but received a notice of action taken for no reason. This is not acceptable as it comes across as if I did not pay anything towards my account. I requested a call back and no one bothered to even respond back to me. If you see my account, no payment is due until end of November. This is truly unprofessional..LheylahVersion: 3.6.1

Terrible serviceWhy would I pay a monthly fee to shop at stores I frequent, especially when my “spending power” has been decreased? I’ve only made two purchases with Sezzle, and I never will again. Their chatbot is useless and the customer support is non-existstant. I’m sticking with Klarna and Afterpay, which are accepted at twice as many places and don’t have any monthly subscription fees..LittlestdawnVersion: 3.6.0

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