Chevron Customer Service

I honestly really love this app! I can choose my pump number, car was type of in getting one, saving number automatically input and all I have to do is get out, open my tank and press premium then fill my tank! It’s great. The location only when I’m using the app knows which Chevron I’m at so I don’t have to worry about it and, done. No getting out, fumbling with cards, typing my phone number in any longer; it’s perfect. Love it! Only downside I’ve noticed- if there’s one at all, is that occasionally (very occasionally), the app doesn’t recognize a particular chevron station. Not sure if this is because that particular station doesn’t participate in the app or what? The discounts on top of the rewards number still apply; I just have to get out and do a lot more manually vs how I typically do. This has only happened at two locations. Both were near my home. Both were small, out of the way; no car wash and no mini-mart so maybe it’s just that they don’t get enough business to participate with how the app works? Either way, no huge deal whatsoever as like I said, the discounts can all be used. Just takes a little longer. Other than that- awesome! I use it every time I’m getting gas!

Absolutely the best way to fill up your vehicle. This is the year of COVID-19 at anything that avoids contact can be a good thing ...The app gives you a prompt when you’re near a Chevron station by the Geo fencing if you allow the app to keep track of where you are (which is why you download the app to begin with ) (directions are provided to the Chevron gas station )you look around and see which pump number is available and then select that pump number on the app ...you’ve already added your credit card or payment information when you downloaded the app so that’s taken care of and remember you have to make sure that you don’t lift up the pump handle until after the payment has been authorized.. or you’ll have to start over again..(yup, I jumped the gun, again)... and then once you’re done filling up the app automatically gives you an electronica screen that you can take a snapshot of an added to your photo album under the gas receipts.(extra credit if you edit your photos and add the mileage you’ve gone each time you fill up😁.. Super easy!!!

Gotta admit. Todays society and the amount of impatient people makes it hard to sit in a simple line just for gas. Knowing that it’s quite possible for a card reader at a gas pump to be compromised to hack your bank account makes it even harder to avoid the lines inside a gas station. Since the chevron app, which I’m a car family of Cheveron gas only, I’m in and out quick and easy. Paperless receipts which are very detailed in how much you pumped, price per gallon and points to earn for the moments your feeling froggy to brave the lines and utilize em on free and discounted goods, I’ll buy that for a dollar. Thank you very much. Even if you don’t care about what kinda gas you put in your car, the apps out there are making it pretty easy to simply fuel up and to benefit from using their gas.

The app has been great and it makes it way easier to pay at pump with PayPal/debit card… I also love that I’m able to link my PayPal account to pay that’s been great. Also being able to add my Safeway rewards phone number is cool as well!! The app is great and I definitely recommend it for sure… the one thing I think could make it better would be if you were able to choose the amount of points/cents off your gas.. like if you don’t want to use the full 10cents or 25cents off or whatever then you could choose to only use 5cents off each gallon at that purchase.. I think that would be awesome because there’s times when I go to get gas but I’m driving my boyfriends car and I don’t want to use all my points putting gas in his car and then not have many points when I go to get gas in my car .. that would just be super helpful and I would for sure give it 5 stars if they changed it so you were able to do that! But other then that I have been loving the app so far. 🙂

I thought Chevron was being helpful when I signed up for their rewards program. But here I am at a Chevron gas station and my app tells me this one doesn’t participate in the rewards program. So disappointing and false advertising for this program. Now I have to drive around and waste gas to hopefully “find” a chevron gas station that does allow you to use your points. Because right now my app says I have enough points for $.50 off per gallon. That is a LOT of money to me. Again I am just so disappointed. I never sign up for rewards but the one time I do it turns out to be a scam. The kicker is when I pulled up to use my app to select to pump # I was told I get better rewards if I share my location with Chevron ALWAYS …. Not just while using the app. So now they want all my location data and I get nothing. Wow….. most people will just click alaways and never realize they are now tracked by Chevron.

I have not been able to link any of my credit cards to this app, not even Apple Pay (the app was downloaded from the App Store). I always get a “problem processing payment” message each time I try to pay for fuel through the app. I uninstalled and reinstalled the app, and then it would not accept any payment cards I input. The customer service person I spoke with documented my issues and said they would make a note for the developers to investigate the problem. I am still waiting… I have now got the generic response from the Chevron people “contact your financial institutions to resolve this problem”. I am deleting the app because it is clearly not ready for prime time, unlike the competitors’ apps (Exxon and Shell) which have worked seamlessly from the start.

For my vehicle and driving habits, I save about $80 a month on gas using this app every time I pump up my 4Runner. I also live in California so prices are high but that is amazing! This is because for every 1,000 points I earn, I get $1.00 off per gallon when I gas up. Since my 4Runner has a 23 gallon tank, I get that same reward for every 16 gallons I fill up. So basically every time I fill up, which is at 3/4th of a tank, I save a $1 on every gallon I purchase. That adds up, and paying on your phone is way easier than paying at the pump. The app tracks you and your rewards, so all you do when you pull up to Chevron is select your pump number and pay. Super easy to use and save money, especially if you have a truck! Highly recommend!

I like the chevron gasoline for my car and that is why I go often to chevron gas stations.. But to make my visits easier and smoother I downloaded the mobile app .. After completing all steps when I go to link my Citi bank master card it says a error message and I can’t link the credit card to app.. I called chevron customer service many times and they made a case for my complaint, but until now no one called me from customer service or technical team regarding it.. I called Citi bank and they said my card is good .. I have linked my card to many other apps online all work good.. I can’t understand what is happening with chevron app and they don’t care about solving it or come with an answer to the complaint...

App has never sent the validation email. Account is new and never received the sign up points. Called customer service and was told someone would respond. They did email back and did not address the issue. Horrible app and service! Also a gift card was added to the account and it disappeared. Shady tacky company. WE have contacted them through the so called customer service # multiple times and the last time they said there is NO REWARDS program, It’s just an app with no rewards attached. Apparently something bizarre is occurring and everyone is lying about it…. Really weird yet not surprised! The response is woefully lacking in information to address the issue.

I’m always willing to leave a review when I truly love the service, and Chevron deserves every star. I’ve been using the Chevron app for so long that I don’t even remember when it first came out but ever since then, I haven’t had to swipe or insert a credit card at the pump again. Just tap, fuel, and go. On top of the convenience, the rewards are unbeatable. I get cash back, daily discounts of at least $0.10 per gallon, and I’m constantly accumulating points. Those points add up fast — enough to redeem up to 23 gallons at $1.00 off per gallon. As a consumer, that kind of value matters. Chevron keeps it simple, secure, and rewarding every single day.

Thank you for launching the Rewards program ($1 off / gallon on first 3 fill ups) in our area just in time for the Christmas season. We have 6 drivers in our family so we will save around $360 this month. These savings allowed our family to bless a few special people in our lives that otherwise would not have been in our budget this year. Thanks again for launching the best premium fuel rewards program out there. Chevron will forever be the only fuel we put in our vehicles. The quality of fuel has kept our vehicles running better for longer ever since we switched. ♥️💙⛽️

This app has been wonderful. I’ve been using it for the last 4 months without any of the reported problems. Only one station did not participate in the program. I can even combine rewards from the app with my local grocery store rewards, so often I am getting at least 10 cents per gallon discounts. I would love to see a simple gas mileage tracker that would request current odometer miles then take the gallons put into the car from the transaction, then display mileage to me. It would be awesome for it to help keep track of and notify of when basic vehicle maintenance, such oil changes and tire rotation, are due.

Thanks so much for providing this rewards program. It is made a big difference in my family‘s life because we are on a budget and saving anything increases our quality and ability to go out with our daily lives. You made a big difference to me and my family because I was able to save over half of my gas bill each week, me and my family to do other things as well as pay other bills that we were struggling with and I appreciate that the clerks follow the training and encouraging people to sign up for the app

I have been using this app and it is saving me money. Twice I used my points and the credit was not applied. Two weeks ago I used 500 points and I was not given the 50 cents per gallon discount. I noticed about 10 days later the points were put back into my account. My 2024 Honda Passport runs nicely with Chevron gas and my buddies who run a catalytic convertor shop also recommend it. Overall I recommend this app for its convenience and money savings. I deducted one star because if there is a problem it is very difficult to navigate their AI chat bot. The option I needed is not available and it’s a waste of time trying to resolve the issue.

Good to have friends who tell you about apps like this. I am a loyal Chevron customer as long as they keep Techron in the gas mixture for the health of my fuel injectors. Used the app for the first time today and it worked perfectly at the pump. You won’t have to put any credit card into the pump. Everything is done through the app on your phone. Locator within the app knows which station you’re at. Nice perk is the $1.00 off per gallon for the first 3 times. Small discount continues after that. Not having to swipe your credit card eliminates the possibility of having it cloned.

I’m finally getting the vibe of using the Chevron app plus it’s so much fun to pull up to the Chevron petroleum pump dial in any pump number, choose Premium and fill her up but don’t forget to stop refueling when your pump reaches the first pop-off…never ever top off your tank …give her some breathing room! Grab your receipt then if you’re in the mood for a little something to consume, might as well earn valuable points by checking out the store on the app and purchase items that help you earn more points…It’s that simple and Sophisticated…Peace be with You always!!!

Honestly the greatest app, number of reasons why it’s beneficial for chevron customers ! I was already loyal to chevron regardless and now that I have the app and rewards they have made life so much easier ! No need to use struggle with the machines loading I can pump using my cell phone to reserve my pump! Also i love that if I purchase anything from inside the store I’m getting points towards saving on the gas! To save a dollar per gallon is AMAZING ! They also give you more points depending on what you purchase inside the store. I recommend this app to everyone I know. It’s a MUST.

I have tried other apps and got my rewards on a random basis. With Chevron I received my rewards every time and immediately. People I have spoken to don’t use gas apps because they find the process complicated for minimal reward. The Chevron app is easy to use and doesn’t add additional time to the fueling process. Unlike other apps where you have to wait for the claim to be processed, the Chevron app rewards are applied immediately. The receipt for the transaction is sent immediately to your email. Have recommended the app to friends and family.

I love this app especially when I’m trying to do contact less transactions. However about a month ago all of a sudden at a pump I was asked for my pin number on the app. Having no idea what that was, I contacted customer service toll-free number and they also were unaware of the required pin number. A case was established… Then I never heard back. To this day I am unable to use the app unless I have a pin number. Furthermore in my travels within California many station managers are unaware of this app. And one location in San Diego will not give me the Chevron card gas price even though my Chevron card is on my Chevron app! 🤔

First of all my car tracks how many miles I get to the gallon-most of my cars only take premium gas and I have tried other gas and nothing gives me as many miles to the gallon and the pick up like chevron with Techron- I like to go fast and far that’s why I use Chevron. I have been a fan, I will never go anywhere else. I try not to let my cars get all the way down on “E”but every now and then that happens and even if it means going further to find a Chevron, I will wait rather than putting trash, gas, in one of my babies.

I got the app for the rewards, but I’ll continue to use it because it’s so simple! Literally the only thing I have to do is open the app, click fuel up, put the pump #, authorize the card I want to use, hit ok, get out of the car, pump the gas, get in the car, and leave. It would be even better if it would pump the gas for me, but I’ll deal with that! As soon as I put my seatbelt on I’ve got my receipt and not only have I gotten my gas cheaper, I’ve earned rewards to get cheaper gas for the next time. Super happy with this app.

The wife and I went to the Chevron station on Eagle Road in Meridian Idaho and it was our first time using the new Chevron app the store we went to was not a participating agent but they had a beautiful car wash there that worked very well and did an extremely good job of cleaning our car on the outside with high volume pressure on the vacuum to the inside of the car so other than that it was a little hard to figure out how to get your car washed at first but for signing up for the gas and paying for it with my ATM card was awesome and the process went very fast it was our first time using the app but not to bad

This app was great at first considering how easy it was to use and how much I drive, the rewards were great. Until over a period of time where 1 thing after another this app has become completely useless. At first, no where does it say it doesn’t apply, I randomly stopped getting gas reward points so I called and told them I haven’t been getting any gas rewards. They told me since E85 isn’t a chevron product it does not qualify for rewards. No where in the sign up fine print does it say E85 is not included but of course they’ll come up with an excuse. The 2nd thing now is my app isn’t letting me pay through the app. I’ve called and told them and no one can figure out why. I have more then enough credit and customer service always tells me the same thing. “Try another station or wait a couple days for your account to refresh” or something like that. My chevron card works no problem. But since I can’t pay through the app, now I don’t get the cash price. Lastly, here I am trying to find the customer service number again in order to call and ask about why I still cant pay through the app after a month of waiting for my account to “refresh” and the customer service number is no where to be found. No one wants to talk to duma$$ mobi. I want a real person that can look into my account to most likely tell me the same thing I’ve heard over the past month. Absolutely fed up with this app. No point in having an account at all anymore. They’ll just screw you over time since they hate giving out discounts and make up fairytales as to why you don’t get any anymore. It’s so pathetic

It’s cool to pay at the pump through the app, but I don’t like that I can’t enter an amount to be charged. I ride a motorcycle and oftentimes I just want to put a few bucks on gasoline. It would be nice if it asked me how much I wanted. My bike fills ip with about 13-16 bucks. 10 bucks is often more than enough for the week/weekend. So I wish that I could enter 10 bucks and for the pump to automatically stop at 10 bucks. I also prefer paying using debit rather than credit. With debit the money is withdrawn from your account right away. With credit it can be a while for the charge to post. I also dislike that you must use a phone number to create an account. The typical tell tell sign of a spyware app. There is no such thing as free, we all pay for using this app through the sales and sharing of your personal information. So make sure you turn off location services while not using the app. I even block it’s access to cellular data, and don’t allow it to refresh in the background. No need for any of that when not in use. I don’t even use my real name or provide any information that I feel not necessary and private. Other than that, it is a cool app. The savings are OK. Better than nothing. In case my review disappears, just like the last one, I’ll copy and paste it again and again.

I have had some version of this app for years and never have had a problem with it until the app redesign. I can no longer access my account to fill up my tank because my phone number has been invalidated. I received ZERO notification of the change until I tried to fill up my tank. I DO NOT give my cell phone number to companies. I use VoIP numbers for this very reason. Because of this, I no longer have access to my account or the history within. It’s rather aggravating and I’d really like to know why VoIP is no longer acceptable. This isn’t the only issue I have. When accessing my credit card account, it’s launched to the web and there is no option for using Face ID. Older versions used to have it. It’s a real pain having to put in a user ID and password every single time. Once in my account I am unable to view credit card statements. They simply will not open after pressing the link. So really, the only value this app has for me now has been stripped down to viewing my account balance and to pay the card. I think you guys need to go back to the drawing board regarding the user experience of this app. It used to be good and Iwas VERY happy with it. I really liked getting gas with the app. It was super easy and fast. Now, not so much, because I’m locked out.

When I was a teenager, Chevron was one of my first credit cards. I manage the card very well and always paid the balance in full. I remember thinking to myself. I’ve been a cardholder for 20 years and never once have they personally thank me for my business. so I decided to close my Chevron account and just pay cash. Now I use the Chevron app again because I want to give them another chance. I have found that it’s very difficult at Chevron locations when there is no Wi-Fi I am unable to use my app. I Chevron should provide free Wi-Fi for their application users trying to pay at the pump otherwise they are stuck either a getting no gas or B using an alternative method of payment. I also want you to know recently filling up at a gas station across from Wekopa casino in fountain Hills Arizona the gas pumps were shut off while I was trying to fill my vehicle. I was in the midst of filling it and the attendant decided to close the gas station seven minutes early and I was stuck without gas. Unfortunately, lately I’ve had bad experiences or Chevron. I’ll continue to try using their services, but I feel they should pay a little bit more attention customer service and the needs of their customers going forward. Thank you for reading this review and have a nice day.

One of the things about technology is that our collective experiences with good technology influence our expectations about the rest of technology. In my mind, here’s how this app would work. You would load a credit or debit or Chevron gift card into your wallet. You would then be able to scan and go- both at the pump and in Extra Mile convenience stores. And then also you would receive some bonus loyalty gifts. The more you scan and beep, the bigger the gifts over time. Not rocket science. More like shopping app basics circa 2015 (an eternity ago in “app development” time. Instead, here’s how it works. The scan and beep function only works at some Chevron stations. And I gather from my attempts at using it, less of them than more. Then, should you be the happy recipient of a Chevron e-gift card, you can load into your app, use it only part of the time at gas stations that have the new technology, and none of the time at Extra Mile shops, thus making any frequent scan and beep point program irrelevant because you might be able to use it about 25% of the time. It should also be noted that the ‘scan and beep’ loyalty program isn’t actually a real program but rather just something my brain made up while driving to a second Chevron station to use my gift card that I will never buy nor gift to anyone in this lifetime (Chevron marketing team please take note). So in closing, what are the takeaways? The first is expectations kill joy. The second is too bad, if you launch an app you better be prepared to deliver on them or be henceforth known as joy killers. And lastly, the Chevron gift card is the dumbest thing you could buy so if you’re thinking about it don’t bother. It’s like trading US dollars for francs. Also a dumb idea by the way.

I was very excited to use this app. I don’t leave for the discount, but I was afraid to use ability and some thing that I have found is that in the beginning, the discounts are amazing and then they drop substantially as well as points fall away after a very short amount of time which been healed me maybe $.10 off per gallon, which is not enough for me to find a Chevron versus going to another place. In terms of use ability, it is great for paying at the pump without having to get out of your car, but you still have to be out of your car, push yes, wait, select the type of gas that you want, pump, the gas as normal and then, when you’re done, you must wait again, it tells you that you got a reward, you must wait some more and some more and some more and then it print the receipt. I would love to love this app and have it be convenient but it’s not. it may be save me 10 seconds of my life other than that, it’s really not a high usage for me

I went to get gas this morning. I had $20 left on my debit card. I only wanted to put $10 on it. Gas took all of my money out of my account and i didn’t even get gas. I have the chevron app so i was linking it to my phone to get rewards but the rewards wouldn’t let me use them so I canceled the transaction. went to repay and it said “sorry, your card was declined.” so now I don’t have money for gas. The payment says that it is processing but i didn’t get gas at all. I checked my debit card. It took all of my money but i wasn’t allowed to get gas. I tried to contact support on the app and I was sent immediately to a bot that only let you ask questions that were in the bots server. I had $1 off in points that I wanted to use and it took my points but my car is still on empty so that’s great. I’ve had issues before as well were the app isn’t working and I can’t use it when i’m at the pump. Angry that my points and my money were taken from me but i’m still sitting here, on empty.

I went to the pump and used the App; however, after waiting and waiting, the App was trying to connect, but would not. I cancelled and tried three more times, all the while standing next to the car and the pump. I then went inside and the attendant knew nothing about the App use. I went out again and tried two more times. I finally called Chevron/Techron and there was a recording that said they were having technical difficulties. In the end, I just paid with another credit card, but lost out on the additional $.10 per gallon I would have saved. Later on, I tried calling the company several times, even left messages, but no one responded or ever called me back. I can only say this was a very bad customer service experience. I no longer think Chevron/Techron is special and certainly they do not care about their customers.

So, this app straight up doesn’t work. Opened the app… connection error, reached the main menu, connection error, went to sign up, recieves verification letter and…. You know it… connection error. Meanwhile I’m streaming in an old Fire Tablet 7 on the same Wifi but this is not the only thing that actually got me upset. I have a family with needs, my sis getting anxiety attacks. So to help, I’ve purchased a GCard of Chevron to help her husband get around since they haven’t been doing good because he had not been working well because of getting out of work to aid my sis. I live far away from her. Chevron is the closest thing they have (thats why i got the GCard) but seeing their “you can only use it on our app”. Now I am worried they can’t get to the hospital or he arriving to aid my sis because pf how fuel has gone up. This app doesn’t work, this really upsets me! I studied some of programming. Re-Do the app from ground up please. That’s the only fix. I’ve read all the reviews, and most are having similar problems and worst.

Signed up for the app while I was out in Las Vegas. Was an easy set up and the first time using it, the app worked well. Back in CA, I went to one Chevron Station to take advantage of my $1.00 off per gallon discount. The app is saying press “yes” button on the pump but there wasn’t any “yes” button to press. I asked, I’m guessing the owner, what do I press if there isn’t a “yes” button but I couldn’t understand him since English wasn’t his primary language. He went to get his, I guess his wife who was hanging out in her car in the Chevron Station parking lot, but I was having the same problem with her. She keeps telling me to download the app when I’m telling her I already have the app and I just needed to know what to press on the pump since there isn’t a “yes” button. I go to a second Chevron Station but there, the app isn’t working and gives me messages of some problem and try later or call customer service. Which customer service was closed.

I understand that “we plan to add more payment methods in the future” but I wish chevron would specifically put in the app description or somewhere confirming to us that Apple Pay support is indeed in the works. And also maybe a timeline of when because it’s 2020 and we never got it in 2019 like lots of the review answers said we would. I’ve actually noticed that the notice of new payment methods coming in the future has been removed from the add a payment method setup screen now. Also a rewards program like those of your competitors would be nice without having to get a credit card through you. I drive past a chevron every time I need gas to go to a competitor that has a more user friendly app, rewards program, and Apple Pay support. Add those and I’ll quit wasting gas to get gas. Thanks!

Update: I called the number in the response to this review. Long story short, I spent almost an hour on the phone and the end result according to “customer service”: I should have read the terms and conditions more carefully and known that even though I was able to sign up for the app with a google voice number and receive a confirmation text from them and then add the gift card money to the app after signing in with that number that the number would no longer be valid when I tried to sign back in two weeks later and use the money in the app. I also should have known that the number I used to sign up and add money to the app would no longer even be on record. And therefore I should have not deleted the “confirm your number” text after putting the money on the app; I should have kept that text in case they decided after the fact that my number would no longer be valid. The representative also informed me that it is not a scam because a scam would involve something financial. She does realize that it is actual money that is used to buy gift certificates, doesn’t she? Anyway, money gone. Be careful. It’s a bit of bait and switch I guess. I got the app to use a gift card. I signed up with a phone number and added the gift card. When I went to use the gift card the app told me my number wasn’t valid. Seriously. It let me sign in, verify my number, and add the gift card. It now my gift card is not available because they’ve decided after the fact that my number (that they accepted to take my gift card) is not valid. I filled in the contact form, but no one has contacted me to fix this.

So I just tried signing in to pay at local chevron which has been my go to place for years. The app just stays on main screen with options for everything except log in. I finally found a manage account link in this atrocious user interface and signed in. Upon signing in it only gives me option to find local stations but had my address as 0 miles to station. It would not register that I was at the station now. Signed out and trying to sign back in with Face ID and password was a no go. The account is compromised. Set to help me reset password and after ten minutes. I email or text. Registered new account under my wife’s email but wouldn’t let me continue because the app is now only for chevron advantage or business credit card payments. Very misleading changes in what used to be a simple app and mobile system. You’ve now lost a multiple year user and customer at chevron.

This app is a scam. I saved up over 500 points on my account and then they just disappeared. The only reason possible for this is i was inactive and after 90d the points get deleted. understandable, only i WAS active. the customer service is worthless and nobody is on the other end to help. i will not be using this app or ANY chevron businesses until my points have been restored. you’ve lost a long time loyal customer! all that saving for nothing, shame. EDIT: after 6 months one of their reps finally contacted me only to tell me “if you are inactive for 90 days your points get deleted” where i told him “no sir you don’t understand, i reached 500 points and was planning on using them one week later, so i was active, one week later i was logged out of my account for no reason. and when i signed back in the pointed we’re gone. i was saving them for the next week and they were wiped out of my account for no reason” Where he replied with “sir i see since that day you’ve been inactive for 90 days” YES THATS RIGHT Because you deleted my points! I would have USED my points THAT DAY if they were there, but they were deleted THAT DAY. NOT 90 days AFTER that day. and the rep continued to argue with me instead of understanding that I was well within my limits. you deleted my points after only 1 week of inactivity and I want them back. you cannot expect loyal customers for an unloyal business. I have been using and advocating for chevron for years, and no longer. I will be telling every one of my friends of this experience every time the topic comes up so others don’t experience the same poor business practices of Chevron.

Just deleted this app. First, the app was difficult to setup; one account, two users on two different phones, but we did finally get it. First time we used the app it did work. Second, after the first use every time we gassed up we were required to login in and go back through the setup process and two step verification. Guess it isn’t designed for people who only gas up once a month. Third, we recently got new phones and new numbers (previous carrier wouldn’t release our numbers). Even though I changed our numbers with the company the app wouldn’t accept them. It wanted a brand new profile which it won’t accept because the email is already in use. Arrrrrgggghhhh! So just decided it ain’t worth the hassle. Back to using the card which works at least half the time.

Card I’ve used every time here without a hitch first ask me for a 6 digit pin sent to my phone which I verified no problem, then it asks me for a 4 digit pin that I was never sent nor created so it declined me gas…I exited out and tried again same thing. So finally I shifted that card to my Apple Pay Card and finally no problems nor did it bother me for a single code…ridiculous. This late at night it should work quickly and smoothly especially with the same card I’ve used more times then I have fingers at my neighborhood gas station I use half a dozen times a week with the same card it declined twice. I won’t use this App again if continues to give me this issue. Especially since it’s my only choice considering the employees choose to leave every day at/or before 9:00p, must not like making money cuz this is one of the busiest gas stations I know of.

I tried to use my app today to make a purchase. The response was “Chevron declined” however the app still charged my debit card. The cashier said there was a system error on that pump. I called customer service and they too said there was an error causing this to happen. However that doesn’t change the fact that it’s going to take 7 days for my bank to return my money because chevron had a FAULTY system. But Chevron does not want to take any responsibility for this problem. For a multi billion dollar business, I expect the app and pumps to operate perfectly and if they don’t, I expect some sort of compensation. I can’t put gas in my car now. Clearly this is a resource that I can’t live without. But chevron does not care. Customer service seems and sounds outsourced. What do they care ? The app is useless. Youve been warned.

Don’t waste your time. Loved the original version of this app, but then recently it said I needed to log in. When I did, it insisted on my phone number instead of my email, tried to get me to agree for Chevron to send me texts (I didn’t), and then set a default of Apple Pay. That’s not what I wanted, but it would not let me enter my Chevron account. There is a button for that, but it just sat there doing nothing, so I said, “okay, that account works.” Went to fill up, everything was like before at first, then suddenly asked for my PIN. PIN? What PIN? Apple Pay uses finger or face ID. That was the last straw — too many hurdles, hassles and obstacles just to buy gas. The idea with mobile device payment is to be easier than using a card. Since it’s easier to use the card now, I deleted the app and will not use again.

I received an e-gift card that required the app. The fuel stations are listed on the app and show me how to get there. I went to two different stations. The first station attendant said “The app has never worked here” and had no other advice. I left and went to the next nearest station. It also didn’t work. The attendant said “I don’t know what to tell you” and “you can’t use that (the e-gift card number) in here, I have no way to do it.” I was forced to pay cash instead because I was on the way to the hospital for cancer testing and needed fuel. Later on, I drove to the nearest city and it worked fine. Completely counterproductive to have to drive half an hour to use it, and even after complaining, the stations that don’t work are still listed on the app’s map as my nearest participating locations. I uninstalled.

I was using this app on my iPhone and I liked having the digital receipts, but I could not get the Apple Watch version to work properly. The first time I tried it, the app was stuck on searching for stations when I was literally at the gas pump. Next time I tried it, I was told to sign in so I deleted it from my watch. Kept using the app on my phone though until one day on the way to my usual station, I was informed to sign in again. It took longer for me to look up my password to sign in than to just get my card out and use it. Apps that frequently force me to sign in are too inefficient for me so I finally deleted the app and reverted to using my card instead. Let me know when I won’t be required to sign in so much and I will try the app again.

APP is good app and easy to use. But there's a huge bug if linked gift card only has less then $4. If I want to start with that card first then use another full amount gift card, will get in trouble. Once I hit the gift card with little balanc, System will not able to authorize payment, and then will not able to use any other linked gift card, or add new gift card, not even work after I deleted and reinstall the APP. It happen everytime when I try to finish the card has the little balance, more then 5 times. It can't control how much need for full fied, and Chevron not allow us the finish the card. I wish can add the function for balance merger or allow the linked gift card in APP can be used when even has 1 dollar.

I signed up for a three state trip. Obviously I was going to consume some fuel so the dollar off a gallon was appealing. Well the gps is off and I’d have to drive around the stations before it would even allow me to pay with the app then it would tell me that station was not participating in the rewards program or it just would not connect to the pumps. After 7 times of trying I called chevron customer service and they gave me $10 credit for the inconvenience. How about give me the dollar off a gallon your promised in your advertisement! To say I’m less than impressed is an understatement. The only good thing about the app is you can find another chevron station but then have to switch to your navigation app to get there.

1. Continues to sign me out even when I check the box to remain signed in 2. Can only verify my identity using a phone number even though I added an email address 3a. Please change your number and remove the old one if you get a new number!!! 3b. Cspire deleted my account, and could not give me my old phone number; so I had to change my number. Chevron gifted me a birthday reward, and I have to use the app to redeem. I can’t log in because I don’t have access to the old phone number. I called customer service, and they can’t help because someone is actively using the number…. Even though I’m calling from the new number. Oh, you can use a family’s phone number! It will take “3-7 business days” before the process is completed. In my case, my birthday gift is already expired. 😑

I downloaded this app thinking I would be able to start collecting rewards and I was excited about it as I like Chevron fuel and I could pay from the app. However, joke is on me- you can only get rewards at “participating” stations. And I finally found one but the rewards was “not online”. I don’t understand this “participating stations” thing. Rewards points should be available at any and all stations. Also, I was supposed to get some credit to apply to my fill up, and while using the app it did not give me the option to use it. This shouldn’t be that hard. I have decided to just use Exxons as I have not seen any of these issues with them.

I have never had a problem using the Exxon-Mobil and Shell apps to pay for gas as those respective stations, but I have rarely had success in using the Chevron app. It seems not to retain my login info, and every time I try to use it it asks for different information. After it asked for a PIN, I memorized the PIN to be able to use it the next time, but it hasn’t again asked for it. One time it said there was a problem processing the payment, but the payment had gone through. Today, while at my usual Chevron station (not in a remote location), the app did not recognize that I was at a Chevron station! My time is too valuable to waste, and now that I discovered that the station keeps hand sanitizer on a table inside (the station’s pumps NEVER print receipts), I think I will no longer try to use the app.

I basically never write reviews; it just isn’t worth my time given the subjectivity and how fast apps evolve. But this one is bad enough that I feel compelled to warn people. I’ve been a Chevron customer for years, but I only recently started using the app, and solely because they are offering additional per gallon discounts for Chevron card holders that pay through the app. It worked okay the first time I used it. It was a slow and a bit clunky since it is based on your GPS location. You have to confirm the station you are at (be careful on that), identify the pump number, then wait for authorization. (Good luck if you have spotty cell coverage.) It was also unnerving because you don’t get a lot of feedback when you are done and I was a little paranoid wondering whether or not I had actually paid and whether or not the attendant knew that. But, it worked, even with my Apple Watch. Since then, though, the experience has varied between frustrating and complete-waste-of-time. First the watch app won’t work, probably because there has been an update that broke the link to your phone app. Then you revert to the phone app, which is slow enough you could have swiped and been halfway full before the app authorizes the pump (and that’s assuming it doesn’t “remember” the last station you were at instead of seeing where you are now…). Of course, that’s if it works at all, which is questionable with the latest update. Now, if the phone app works at all (forget the watch), your likely to find (as you are standing at the pump) that you need to register in the app (again) because, well, who knows. Basically, until they get their act together, save yourself the grief and either just use a card or go use GasBuddy (you may save more that way anyway).

I downloaded the app when I saw an ad for $1/gal on your first purchase through the app. I used the app to locate a nearby Chevron station, selected the pump number I was filling at, and followed all the prompts on the pump and app screens. I never was prompted to put in a discount and when I reached out to customer service, they told me not all locations participate in the rewards system. I never would have bought fuel at Chevron without that discount just because it’s cheaper elsewhere in my area, so I spent over $20 more in a tank of fuel on an app that misled me to believe I could apply the discount at a location that “doesn’t participate.” Also, I called customer service and requested a call back which I never received, and waited over a week for an email response. Not a great experience

I had a checking account connected to the Chevron app, which was later closed by my bank. I removed it and tried to add a new one, but the app kept reconnecting an old account automatically. I paid for gas through the app, and everything looked fine — no error, no notification. But the payment didn’t go through, and Chevron didn’t notify me in any way. No email, no push alert, no text — nothing. Instead, three days later, my unpaid transaction was handed over to a debt collection agency, which added a $25 fee. This is completely unacceptable. An app should notify users of failed payments before involving collectors. I will no longer use this app and do not recommend it to anyone.