ParkWhiz - #1 Parking App Customer Service

ParkWhiz - #1 Parking App Positive Reviews

NYCI read some of the reviews and had to write my own. I’m one of the few ppl who own a car in Manhattan and one of the even fewer that drives everyday. Yes, I live and work in Manhattan and I drive everyday. I use ParkWhiz at least once a week and I’ve never had a problem. The lots always accept my prepaid pass. I even had an instance where I prepaid for parking when I was attending a party at a friends house but when I got there I found a spot on the street. ParkWhiz could not refund my money as my start time had already passed but they credited my account for the same amount. I am a big fan and recommend ParkWhiz to everyone I know. Thanks for the full iOS integration (Apple Pay and Wallet) And thanks for the great customer service..JaiOh81Version: 6.1.4

Quick easyEverything you need in an app. Makes use of all iOS features: Apple Pay, Wallet, etc. Will hold back on that 5th star until I use the parking facility this weekend (9/17). I've had trouble in the past with lots I've booked thru ParkWhiz being too tight to get out of the car; exit thru sunroof. But the app is grrrrreat! Way to raise your game, ParkWhiz. After parking (9/17, Charlotte): The lot was "overbooked". It seems there are some issues with communication between the lot administrators and ParkWhiz. I'm not sure who's at fault here so I will leave my 4 star review of the app intact. The app is awesome, the actual parking not as much. 5 stars for app and for ParkWhiz reaching out to me about the issue above. Keep up the great work!.Bubba MacVersion: 6.1.0

Customer Service mot much helpI went to an event on June 13 of this year and parked in Canal St parking garage. I paid for parking in advance when i purchased my event ticket. The parking pass was through this app however a month after the event i received a parking ticket from municipal parking services. I went through their appeals process and they suggested (naturally) that i take it up with ParkWhiz. PW customer service sent me a “sorry! Can’t help you! Not our problem!” reply and have been no help since. Using app is easy and parking is fine however if you get a fraudulent ticket after using this app and PAYING for parking DO NOT expect ParkWhiz to assist you in any form or fashion. They got your money and apparently that is all that counts..Nut2DaySatanVersion: 10.9.0

The best app for city parking!I use this app any time I know I’ll have to find parking somewhere in the city. It’s really quick and easy to use, and makes the entire parking experience so much better. I know for a fact every time I use it I’m saving a ridiculous amount of time and getting the best price for a parking garage. When you search, you get results for a TON of different garages in the area so you have options for both distance and price. It’s really simple to do it both on the spot, and way ahead in advance. The best feature of the app is that it will extend your parking ticket to the longest possible point before the next price tier. This gives you as much possible time as possible in the spot. On top of that I’ve found savings that can happen by using it (just recently booked a $22 spot for $9!). It also gives you all of the contact information, map, description, and a really, really useful image of the garage. I’ve never had an issue using the app across multiple garages throughout the city, over the past year. You owe it to yourself to get this app!.DontDwellVersion: 7.0.0

Exceptional Customer ServiceMany company could learn a lot from you. You have great customer service. It is refreshing not to sit on hold for what seems like hours most of us do not have to spare, and equally refreshing to have responsive, kind representatives that are empowered to do something about a customers concerns. There are no trite, generic replies coupled with inaction. I call or text - and you resolve my issue immediately with no pushback. I LOVE IT. With the exception of one or two bad experiences with the garages themselves, ParkWhiz has provided me with a service I have come to rely on and appreciate - particularly when I’m in an unfamiliar city. PLEASE keep up the good work. Don’t lose your “thing”..Mil7409Version: 8.2.0

Like to plan aheadI’ve been happy with this app! I use it when I need to go somewhere that parking may be hard to find. I used it yesterday when I needed to go into Detroit during the NFL draft. I booked my parking, and I was concerned that I’d show up to find the lot full, or that an overflow tent had been erected on the lot. That didn’t happen, I arrived to find easy parking right across the street from the club I was working at! I recommended the app to several of the other volunteers, who kept having to leave to move their cars. It may cost a little more with the app but the ease and peace of mind have been worth it..HappymathmomVersion: 10.6.1

Great, just one little thingThis is a great app and it’s beautifully designed. Hats off to all the me design work and thinking. One thing though; is it possible to add “Directions” to the ellipsis of a pass, or some other solution for not blinding your users when they try to pull up the directions to a pass. I get that the full brightness is necessary sometimes even though I find most, if not all of the garages I use just write down the reservation number on the ticket instead of scanning anything, but it’s quite jarring when you’re trying to pull up the directions in the dark and your screen goes from minimal brightness to maximum..DoxzeroVersion: 7.1.1

It was a DC WhizMy first event in Washington DC to do Awesome Con, the traffic was worst than NYC even Chicago, the setup day I just unloaded and got to stay parked for a couple of hours, at the Loading dock, on my way out I looked for where the hell I was going to park the next 3 Days couldn’t find any parking garage signs , even asked the concierge at my hotel when I got back to it, they didn’t have a hard answer for me! Then doing a search for DC convention center parking I found Parking Whiz And in a few minutes I had the app with Parking passes and short cuts for Siri to pull them up when I needed them and to take me there when I drove! It’s a great tool in a busy nightmare city to get around in..Moonshine DaveVersion: 7.9.8

EXCELLENT customer service!!!I don’t live in a big city so I don’t have the opportunity to use ParkWhiz very often. However, whenever I travel, I use the app. I recently bought an overnight parking spot in Chicago and didn’t realize there were no “in and out privileges“. When I went to dinner approximately 45 minutes after I first parked, I couldn’t get back in using the app. I ended up paying $25 for my original spot then another $51 the next morning. ParkWhiz customer service was very prompt in reaching out to me in my confusion and extremely helpful. I was very satisfied with their efforts and now they have a customer for life. Thank you ParkWhiz!!!!.Altenhof1Version: 7.3.3

Very good, just not perfectI needed to park downtown Houston when both the Astros and the Rockets were playing and used the app for the first time. It found a great space, allowed me to prepay, and that part worked 100%. In walking to the game I passed 2 closer lots that did not show up on the map that had spaces- obviously not part of their system. And they were a bit cheaper. When I went to rate the garage I could not do it through the app. I have to do it through email and sign in again- a real pain. I will use this app again, constantly but I will be aware that for the convenience I might not get the best deal..JBAldrich_geoVersion: 7.1.5

GoodAccurate parking prices.Matt2000007Version: 9.10.2

Easy, practical, savingsEasy to find the best parking option at the best price. Have used the app on numerous occasions and always satisfied..Gage2107Version: 9.9.0

User FriendlySo convenient and easy to pre book.Smokefan420Version: 9.7.0

GreatNo problems with the app. Works well. Easy to pay for parking at some of the smaller parking sites..Lulubk6Version: 8.7.6

ImpressiveFast, easy to use and when I phoned for tech help a real, clear speaking, friendly person answered the phone and got me fixed up instantly.BJ CdnVersion: 8.6.1

First time user and worked like a dreamFirst time user and the app worked like a dream.StuartlateganVersion: 8.5.0

Easy, Concise, ExcellentEasy to use and invaluable when going to events and locating or remembering parking!.Darren BoyleVersion: 8.3.4

Great appI was visiting New York and I was not ready for the prices I saw. I was lucky to find this app and I saved 60 % on parking. At first I thought it was too good to be true and I was ready to never see my car again. But it’s real. Worth checking it out !.Out there exploringVersion: 8.2.0

More parkingWish there were more parking options/places for North York, Toronto area. There is just a few for now..Fleur0111Version: 8.3.3

ExcellentIt’s a good App to Use. I had been ticketed while I had paid through the App, the 24/7 service has handle the situation in a professional way and I was reimbursed as promised. Would love to use it in future..Ca-zaVersion: 7.10.3

Wouldn’t scan to exit parking lotThe app was great to find parking and get into the lot, however it wouldn’t scan to exit the lot. Luckily there was a help button on the parking scanner and we we eventually able to exit but it was stressful with a lineup of cars waiting behind us..KickthestarVersion: 8.1.0

Awesome customer serviceI so appreciated the text I received to see if I got parked ok! And then I texted later to ensure I still had time. Love this service..CurlyqsisVersion: 7.8.6

App is Good. Customer Service is not.Had a parking and payment issue. Customer service agent did not read my request properly as evidenced in her reply. I did not appreciate the person capitalizing certain words in her reply as if I was an idiot who did not understand. Response was lackluster and they are ignoring me at this point. App is good though, but because of the bad customer service I am hesitant to use it in case I ever need help again. I am fairly certain they would never assist..8091JVersion: 7.10.2

Excellent customer serviceAny time I have had small issues, they have responded VERY quickly and rectified the issue on the spot. I use them every time I need parking for the Wings, Lions, Tigers and concerts in the D!.Cake 72Version: 7.8.6

Great appGreat UI! Very easy to use!.Dkgrant21Version: 7.8.6

ParkingThis is easy and fast.SavrileyVersion: 7.8.6

Great app.Easy to use and reliable !.JnpoulinVersion: 7.5.4

Awesome!!This APP is defo a life saver! So simple and easy to use!!.Nave0226Version: 7.1.5

Great for parking affordably in ChicagoGreat for parking affordably in Chicago.Abux77Version: 7.1.1

Vacation blessingWhen you are visiting a new place and are not familiar with it, here’s no better way to find parking. Love it..Showbizz13Version: 7.1.3

Great appGreat app. Makes parking super simple for games and concerts we go to..DroogivVersion: 7.0.3

Park with easeLove buying the parking spot before you even leave your house.#1noprobsVersion: 7.0.0

Good and convince. It help to save money hahahaahLike and enjoy it.Dot doctorVersion: 7.0.0

Simple, fast, no BS.Title says it all..Loupé68Version: 6.1.6

Easy and convenientLove it! Fast, easy and reliable.SantaguidagVersion: 6.0.9

Easy to useVery impressed with the easiness of this app. First app I have actually ever took the time to write..TimEH1980Version: 6.0.8

Great appGreat app and easy to use..Lofty 13Version: 6.0.3

FantasticEasy to use layout, painless cancel options.TheoddtravVersion: 6.0.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 11.5.2

ParkWhiz - #1 Parking App Negative Reviews

First and last time I use ParkwizTried to buy a parking pass for a Whitesox game (Parkwiz was suggested as the only provider by the White Sox ticketing website for parking in the stadium lot), first on the website using Apple-pay and got an error. Then tried using a credit card with the same result. Downloaded the app and again tried to purchase a pass, getting the same error to recheck my credit card info after trying two different cards. Used both my phone and a laptop. No go. Emailed the “help” account and received the same boilerplate advice to check the info I entered. I emailed asking for further help as I did all of their suggestions. No additional response or help provided nor an explanation as to what is actually wrong or how to fix it. I guess I’ll go back to SpotHero where my credit cards work. Totally disappointed in Parkwiz. Edit: a few days later I received an email asking for more information. I appreciate the reach out, but I’m not sure what the fix would be in my case as the day I needed parking came and went. (BTW my solution was to go early and pay $10 to park in the game day lot, which was cheaper than Parkwiz as there was no service fee). I get they have associates whose job it is to “fix” problems, but the timely nature of my problem, and their business, requires they have a working system, and/or be nimble enough to find timely solutions that work for customers when customers need immediate solutions..NPR loving guyVersion: 8.7.6

Terrible customer serviceWe were in Chicago for a funeral and my son wanted to go to the fountain pen store. I reserved a spot at the closest garage and heading to Chicago. The garage was close drove around the block at least twice to verify, thinking things are different up here. Finally, I just parking in the first parking garage, I find around the corner. My reserved spot 13 dollars, the spot we park 38 dollars. Then, I contacted the company, they requested a receipt from the garage we used and pictures of the closed garage. First, taking pictures while driving in Chicago is dangerous and second there was no sign. Then they asked for a copy of my bank statement with the 38 dollar charge. Hmmm….NO. Then several days later, I got a reply that the garage had a disclaimer that the day question I needed to use the East entrance. Now, if there was disclaimer on the app, I missed, cuz I definitely would have used a different garage. I am not from Chicago, and I just wanted to make the trip into Chicago easy. I used the app to link to my gps app for direction and it spent us to the closed entrance with no sign to use a different entrance. I do not really care about the 13 dollars at this point it is the principal and the lack of customer service. I would have paid 100 dollars if need be to take my son to fountain pen store since that is the only thing he ask for and I wanted to give him a good memory on this trip..Sweetpea 2200Version: 9.9.0

WE NEED TO BE ABLE TO PUT ZERO STARS!Went to an event in Brooklyn. Found a lot close by with super reasonable rate and and booked a reservation and paid. Went to lot on the day of the event - arrived early and attendant said that was ok. I did notice that sign had daily parking rate for $2 less than I paid, but overlooked that. I said to the attendant that he must be getting ready for a busy day. He asked why and I explained the sold out event at the Barclays Center. He was unaware, but immediately put up a sign that nearly doubled what I paid for my reservation. After the event, I returned and the attendant (who had said that arriving early was fine for the rate) said I would have to pay as he couldn’t accept the reservation bc we arrived early. But, since I told him about the event (he remembered me) he would only charge $15 - not the price that they had raised it to. He told me to contact Park Whiz and they would refund my money. Ha! Park Whiz has contacted me back and is asking for receipt that I paid the second time. I am not sure if I can find it. I am also being sent many of their FAQ’s - including not being able to be refunded after reservation as well as reservations not being valid if arriving early, etc. Complete scam. Knew it was a scam when I was leaving the lot but there was no way to do anything because a valet lot and wouldn’t be able to get my car. Horrible. Beware when using this APP!.Snowmommy.d.mVersion: 8.3.4

The ring aroundThey do not offer the best parking!! Make sure if you use this it’s your last last resort. I would instead try spot hero. After looking up my lot I realized if I paid there i can pay $6 instead of the $20 I paid on the app trying to save money. I texted the help number to get my refund and included proof of the special that is a regular thing the app should’ve known about. The person the started replying aggressively with caps saying you need to get there “BY 9AM” I tried to explain that by 9 means before 9 and they continued to try and argue. They then tried to give me a $15 parkwhiz credit which i don’t want. I then called the help line and it was still kind of frustrating. They want bank statements for a refund. I have had to prove my self for the second time through email and will hopefully get my refund. I feel like it shouldn’t be this hard to get a refund the first person didn’t even tell me the steps I needed to take for the refund. This app seems to try and trap people when a mistake happens. I have used spot hero before I don’t know why I didnt this time. And the one time I had a problem with the hours I requested vs the parking hours I really needed they understood and gave me my money back. It shouldn’t be such a rat race to get a refund, and the employees especially should not be rude ESPECIALLY if the customer was not rude to begin with..Annoyed1sttimereviewerVersion: 7.9.3

A most frustrating and agonizing experienceIf I could give a zero star rating, I would. I had the worst experience one could have and I’m sure many other users would agree. The $22 ticket paid for and issued with my concert ticket stated arrival starting at 7:00pm. Why so late to a concert where the recommendation was to arrive at 6:00pm when doors opened? At around 7:10pm, the attendant was ushering a long line of cars in. The parking garage was packed. I, along with a long line of cars ended up crawling up through 4 stories of packed garage lanes and back down towards the exit spending 30 minutes in a most futile attempt to find a space. Most cars entering did not have a prepaid ticket and the attendant did not stop cars from entering knowing that the garage was full. I only found a space because I parked in a corner spot that was not a marked stall. Most cars in front and behind me ended up forced to exit. I arrived 15 minutes late to my concert because of this gross mismanagement. To add salt to injury, exiting after the concert took 45 minutes. No attendant was managing the exiting traffic on the upper floors and a fight almost broke up amongst two frustrated drivers. What should have been a special outing ended up being an agonizing frustrating ordeal. I would definitely avoid parking with this company at all cost..NahaidarVersion: 9.1.1

Overpaid and still got a ticketPaid 10 dollars more using the app then what the kiosk at the lot was charging. I parked exactly where I was supposed to from where I paid on the app. Went in to see show in Tampa, 2 hours later there is a 50 dollar ticket on my car from some private 717 parking company saying I owe them. So now I’m 80 dollars in the whole. Well....zero actually bc I’m calling iTunes and my credit card company to dispute the 30 dollar charge from this app and of course I’m never paying that 50 dollar private company scam either. Shame was trying to do right thing and get taken advantage of by this app. Stay far away from this app and any 717 parking run lot. Just pay at lot using kiosk. Would be easier and cheaper. Update: raised the review by one star due to the fact the app contacted me after review. They reached out to the third party company who issued the citation and had it voided. Also refunded 10 dollars of what I paid for the inconvenience. The app needs a better way to rate these lots. I see the lot has a very poor rating but I myself see no way of rating them. If they allowed costumers to post ratings and comments for specific lots then maybe people could avoid the lots the are scamming customers..Tswiggett1Version: 8.3.6

Company doesn’t care when things go wrongI booked parking through the app yesterday. The garage is one of the ones which opens via sensor and then you get in and scan your pass. I tried several times to activate the sensor and it wouldn’t work. I called support and they reached out to both the manager and the building and came back on the line to report neither answered. The rep looked for another space nearby and both options were going to make me late for work but I was willing to accept it just so I can park and get to work. She informed me that I would have to pay out of pocket for a new reservation. When I asked her she could not simply book another space for me with what I had already paid her response was “we don’t offer free parking”. Hello, I paid for this! The spot was literally a dollar and some change more than the spot I booked which, given then inconvenience and the fact that this made me late for work didn’t seem like a big deal. I just asked for a refund and deleted the app. Not supporting a business that is not willing to make it right when things go wrong. This was a horrible first experience and ensured it will be the last. Beware! If things go wrong they will not help!!.DfghevnyrvVersion: 9.11.0

Poor customer service and overpriced.Would never use again. Last week I used this app to purchase parking for my and my fathers vehicles. The total came out to $18 per vehicle. I get to the lot and there is no attendant there to meet me and the lot is marked for $10. I stuck around for a minute to try and figure out why the price was so different but nobody was there and I left to get a table at a busy restaurant. Then I get a call from my father saying that the lot attendant needed me to leave the restaurant and go back to the parking lot to show my app or he was going to have my car towed for not paying. The attendant had no record I was supposed to be there. I decide to file a rate dispute with the app for the extra $16 I was out, and I get only one response about how I paid extra for the piece of mind that there would be a space for my car. If the attendant had no record I was supposed to be there he was filling the lot with first come first serve and there was no guarantee my car would have a spot, and I wouldn’t call having to lose my table to keep my car from being towed piece of mind. I asked this of the customer service rep and they didn’t respond to my next two inquiries. Deleting this app..TrevormarkzVersion: 9.9.0

Avoid!The scan did not work on exit from the garage I booked. Nobody answered the attendant button. There was a phone number to call and they didn't answer either and I left a voice mail which I never received a response to. I had to have the cars behind me back up then drive back up 7 floors, go down to the lobby desk only to be told that sometimes they have issues and told me that since Laz manages the garage they couldn’t do anything and told me to pay the $27 and take it up with ParkWhiz. Overall it took me almost an hour to get out with all of this hassle. ParkWhiz asked me to send my credit card statement showing the charge but refused to refund the $5.94 difference in what I had to pay. I asked if it’s worth losing a customer over $5.94 and they didn’t care so I deleted my account, the app, and told others I knew about the experience just as I said I would. ParkWhiz did not do the right thing to make it right and even accused me of parking in the wrong garage saying that’s why the scam wouldn’t work despite me going to the area at least weekly for 20+ years!.Ice-cream 12345Version: 9.4.0

Do NOT trust this App! Many false pretenses!Every time I have used this app it turns into a nightmare! I pay in advance, go to the garage, there is no way to validate the pre-paid ticket when there isn’t an attendant on site or an automated process to validate the ticket. So I have to pay the going rate at the time - i double paid in the end. After three days of trying to get my refund, I got it but not for the amount (20% more) i paid directly to the garage. So what is the value of this app if in the end one pays the going rate anyway? Geez nobody needs this kind of hassle when supposedly it is all by saving time and money! Also, telephone and text support teams with ParkWhiz ( Best Parking) are a waste of time and require redundant steps. They say they’ll call you back when you’re time is up in the queue but that was not at all the case, they just put me on hold for another 20 minutes, I had to go their this twice and still never got anyone on the phone. Perhaps email is best who knows, or just find a better more reliable app. Life should be more simple than this….HoofrydudeVersion: 10.1.1

App & website don’t connectThere is no connectivity between their emails, website, and mobile app. Unless you do everything on the mobile app, seems you’re just making your life more complicated. bottom line, poor software integration The company was nice enough to contact me and offer a phone number, but I’ve already spent more than enough time on this. The bottom line is, Neither parkWhiz app nor website is integrated to Apple wallet, which is where all my event tickets go and Parking too except for parkWhiz. I can see my parking pass on the parkwhiz website, But if I don’t have connectivity, I don’t have a pass. This could easily be overcome if I could download the pass into Apple wallet or the ParkWhiz app itself, But neither is possible. And therein lies the problem. perhaps now ParkWhiz has enough information to understand the problem and solve it if they wish. As for me, I hope I have connectivity when I arrive to park. 🤞seems like a nice company, but bad software..DrK-90Version: 10.6.2

Lost all faith due to customer supportI have been using this app for some time without issue. Recently had an issue with a garage closing earlier than what was listed on the site. No fine print ‘enter or exit by’ times listed either. Tried customer service immediately after with no luck. Drove home and put in for a refund with the explanation. The response was a credit in the app for about 90% of what I paid. I replied back to the email requesting a full refund and 14 days later out of the blue I receive an apology for a 2 week response time and an approximate 50% credit card refund and a notice that my credit has also been taken away. No explanation on the reasoning for the partial credit and no offer to take this reduced credit or have the option to keep the credit. I am baffled by the pathetic customer service and advised them that I would be disputing this charge and moving on. There are too many other apps that provide this same service. Good luck if you choose to gamble your money with this company..Spam MarinoVersion: 10.7.1

Use at your own peril! Got me a $120 parking ticket.[Update—response to developer response: After seeing the developer’s response to my initial review, I would revise my rating to zero stars if possible. The developer replied that not all lots allow the extension of time through the app, despite my pointing out that I USED THE APP TO EXTEND MY TIME. If the lot doesn’t allow that, then why was that function offered to me in the app?? If this is the case, it’s not simply a bad app, it’s a SCAM!] The app simply didn’t work. I used it to pay at an expense parking garage in Seattle. I successfully paid for 2 hours of parking. When my expiration time neared, I tried repeatedly to extend it. When I hit the Apply button, the gear just spun and nothing happened. We had good WiFi and cell signal. I gave up after more than a dozen attempts because we were entering family from out of town. I figured I’d settle the bill when we left the garage, but came back to find a $120 parking fine on my windshield. I disputed the ticket and had it reduced to $20, but what an epic fail..D'OH!!Version: 10.10.1

A scam serviceI signed up for there service almost 2 weeks before I needed a monthly spot, purchased it and followed the instructions with the garage manager to ensure it was a self park garage and not a valet garage. When I arrived at the garage an attendant gave me a confused look when I showed him my receipt from parking whiz and was completely unaware of the service and gave me a post it note with a manager to call who also had no idea I paid for a space and told me if I wanted to use the garage I could purchase a space from them for double the cost. I don’t think parkingwhiz communicates with these garages your better off just contacting them directly. I wound up having to park on the street that day and getting a different garage outside of this app. When I reached out parkingwhiz for a refund they kept arguing with me to give them time to get in touch with the garage as I explained I already had to find a new garage. 2 weeks later they sent me an email saying they would issue a refund in an additional 5 days. Not helpful.JamieA27Version: 8.5.0

Not happyWas going to a show at the metro in Chicago and saw there was parking across the street at the hot dog Wrigleyville Dogs. Cool! Used park whiz and went down to park and see the show. Get to the parking and see a couple attendants and show them my printed receipt. They point me to another gentleman and I show him my receipt for the parking. Looks at it and asked for the email. Weird but whatever I show him the email and he leads me and instructs me where to park and get as close as possible to the car next to me. Go to the show, have a great time and leave. A minute into my drive notice my passenger side mirror is closed. I Pull over and put it back. Just thought they closed it to get the the next car in and kept driving. Would of been a solid 4 outta 5 stars if the story ended there. A day or two later I walk out to my car to see the passenger mirror cover scratched and the side of my car scratched too. I don’t know if this was the driver of the other car doing this or the attendant not paying attention when parking them. Either way I’m very unhappy with the way my car was dealt with at the establishment. I don’t know if the attendants are employed by park whiz, but guessing from them not knowing about the parking pass I’m gonna say not, from the hot dog establishment or another party and who to reach out to. I have used parking apps twice in my life and have had terrible things happen both times and will not use this one or another one again..Andrew AiritVersion: 7.9.9

Can’t create a loginI bought a parking pass via browser. Asks if I want to view pass in phone app. I select and download the app. Great! Parking pass shows up immediately. Save it to Apple wallet. I try to login to app but I can’t because I don’t have a password. Expected. Try to create an account but I receive an account already exists with the email I used to purchase the pass originally. Now I can’t get into the app. I don’t have a password and I can’t create an account. It’s nice the created an account, but they did it only halfway. If pass is bought online via computer browser, you’re screwed ever to getting into your account via the app. If I didn’t save it to my Apple wallet, I’d be really screwed. I decided to go back to the email and select the “View pass in app” again. As long as all of the login and signup screens are closed, the pass will show up in app again. When purchasing online via browser, a place to enter a password would be helpful..K00ldaddyVersion: 7.9.6

Beware extra chargeI’m finding that the posted rate at Manhattan garages are cheaper than prepaid rates through apps. Also Parkwhiz’s oversized vehicle policy of 181” allows attendants to tack on an extra $15 for vehicles which generally aren’t oversized. We’ve parked for 15 years in manhattan and never paid an oversized vehicle fee for our Toyota Highlander, then booked through Parkwhiz with the Rose Garage and had to pay $15 on top of our prepaid fee. Since we prepaid it wasn’t like we could drive away and go elsewhere. Before booking check the policy of the actual garage. Icon is clear on its website that our car is not considered oversized so I suppose I could book through Parkwhiz with them and not worry about being overcharged. But last time I went into the city the apps wanted to charge me 45-50$ whereas on the garage websites the posted rates for 12 hours were as low as $30, and I ended up driving in and finding a very convenient parking garage that had a special rate for grand total $21. So Next time I’m just going to drive in..JillitunesVersion: 8.3.1

UnreliableDowntown Sacramento. I arrived early and entered the parking lot greeted by the parking attendant who had no clue about my printed parking pass. He told me to pay in order to park so I assumed I pulled into the wrong lot. There was no where else around the area that could’ve been the correct lot so I drove around in circles over and over again to see if I had missed a hidden entrance somewhere. I finally had to call customer service where they also could not lead me to the correct location. My circling around went on for half an hour until the rude and frustrated girl on the phone finally asked her manager who led me back into the same lot I had originally entered. I told her what happened earlier and that the gentleman did not accept my printed pass, nor did he have a clue what it was. They called the parking attendant and he finally let me park, still clearly confused. I was half an hour late to my conference even though I arrived early just to avoid such a mess. Good luck with this system, I’m never using it again..ChuveeeVersion: 7.0.3

Worst customer serviceThis company is part of Best Parking and every time there is a issue with my parking ParkWhiz is the company that responds. In this case I pre-paid for a garage and when I arrived the garage was full. And of course you can’t dispute it through the app, you have to email their backwards customer service that gets back to you at a snails pace. All I want to do is get a refund but instead of calling the garage to confirm that it was full at the time I paid to park there, they ask me for receipts of parking if I parked elsewhere. What difference does it make? The fact is I paid for parking through your app that through no fault of mine I was unable to use. Verify that and give me a refund! It takes weeks of back and forth before they give you your money back. I eventually have to threaten to report them and contest it on my credit card before they give me my money back! It’s ridiculous! What is wrong with them?????? Terrible service!!!.MiaJaviaVersion: 9.6.0

Service doesn’t workUsed ParkWhiz to prepay for parking but service didn’t work and was a hassle to get a refund. Arrived at the Parking Garage, tried four times to get the ParkWhiz QBar accepted, scan device read it, processed it then said “access denied”. Got and used an old school parking ticket. Asked ParkWhiz for refund, they wanted a photo of parking receipt. There is no receipt, at the parking garage payment kiosk you insert your ticket and it marks a barcode on it. Then when you exit you insert the ticket in a device that reads the tickets and opens the gate the device keeps the ticket. Like most folk I did not take a picture to document proof for ParkWhiz. Evidently ParkWhiz does not have technology that logs customer activity so no records of entering or exiting so it’s up to customer to prove their service doesn’t work. Ultimately I needed to provide a picture of my credit card account showing the charge. The service doesn’t work and is a big hassle for nothin..TateBB123Version: 7.8.6

Refused to refund meI was going to a concert at MSG in NYC, and I decided to book a garage a couple blocks away for convenience. When I got there, the garage was full. The parking attendant told me the lot was full, and I needed to request a refund with Park Whiz. I then drove about 10 blocks away and found street parking. I emailed Park Whiz, and they asked me for a receipt from another parking garage. I found street parking, so I obviously didn’t have one. After that, they just ghosted me and stopped responding to my emails. As far as I’m concerned, this is tantamount to theft. I paid them for a service, they did not fulfill the service, and now they are refusing to refund me. Also, FYI, it’s been like 10 years since I last gave someone a bad review online. I’m typically a very easy grader. I will be asking my credit card company to deny the charges. I don’t care about them money, I just don’t want them to have it..Joe27472847Version: 10.0.0

They are a lazy businessI registered to run in a 12K race in San Francisco. Race start is 8 am and I had a run group I was meeting at 7:15 am. I booked my garage to enter at 6 am after a 1 hour drive. I get there and garage dead closed. Sign said opens at 8 am. I am now scrambling around city. 45 minutes later find parking, now have to rush in my clothes 1 mile to race site to take a dump, rush back to my car. Get on my running clothes quick, run back to race cite. This caused me to forget getting my sunblock on and I got burned which I initially planned avoiding until I found myself racing against the clock before the actual race. Speaking to customer service on way go my car to complain, did they get my a refund? Yea of course. That’s how they operate.. reservation is bunk? Opps, we just refund, no care or concern for plans and life of the customer, no pinging verification for bookings.. just refund and go f yourself. I will be deleting this App..LazybiologistVersion: 10.6.2

JackieI purchased a parking pass, when I arrived at the garage the attendant turned me away and wouldn’t let me enter. He was busy, overwhelmed, and rude. He never spoke to me just waved me away with out even coming to the car window to see I had a parking pass. I parked at a garage on the same block, and as I walked by I approached the attendant and showed him my pass. He said I have to call Park Whiz back. I called that night and the phone rang and rang and no one was there to answer. They also suggest on the app to text them. I texted them and never received a response. This was a Friday night. So I waited until Monday thinking ok maybe they don’t work weekends. I spoke to a representative, Rey, and she told me to send them a screenshot of my receipt from the garage I did park at as proof. Which I did. And it has been over a week no credit back no response, no communication at all. So the app says “best parking app ever!” It is not..Jackie2mmVersion: 9.10.2

Very disappointedIt was a very unpleasant experience with this app and I would suggest everyone reconsider before go with them. I bought a parking pass for a garage in Downtown Manhattan, when I arrived there the valet guy told me the garage is totally full and I cannot park there. When I showed the parking pass to him, he looked like very disliked this company and told me they always oversold the pass and didn’t care if the garage has space or not. I have to drive away and I contacted the customer service right after it, looking for possible refund since I didn’t use the pass. The worst part then comes: in past one week, I only get one email response asking for more details and the other ticket receipt I paid. I told all details and told them I finally parked on street and paid nothing. Then there is no more response from them. Yes, no response, this is way its customer service operates..Zzjj0065Version: 9.9.0

Confusing and horrible Customer ServiceI’m generally an optimistic and easy going person. But I feel compelled to share my disastrous experience with ParkWhiz and the horrible service. I attended a concert to see one of my childhood friends perform at The Tabernacle (Atlanta). I purchased a parking pass and followed the instructions, leaving the pass visible on my dashboard. The thing is, there’s 4 parking lots all next to one another and the instructions available on the printout give little information (“look for a y’all maroon plaque with white AAA sign”.) Theres no lights anywhere and it’s pitch dark outside. Moreover, there were no white signs. There were plenty “AAA parking signs” but all different colors. Lastly, some of the signs were on the ground, perhaps knocked down or something. I had to make my best judgement after asking others around, all who were just as confused as I was. The instructions I followed were “parking is by the brown building”.... When I came back to my car, my vehicle was booted. $75 wasted ... As an Army Officer, one of the basic skill sets we have is map reading. Unfortunately, the vague parking directions, outdated information, poor picture quality, and confusing notes did nothing for me. I will NEVER use this app again and will encourage others to use the more reliable Park Mobile in the future!.PHILLIP Y. CHOI 31Version: 8.3.4

Still got an over priced ticket. They lie.I purchased parking for an event in Indianapolis. I knew the event ran late (DCI finals Indianapolis) and noted the registration service said leave the spot by 10:30 or 2hours after event. It says OR TWO HOURS AFTER EVENT all over their site, app, and my reservation. This is a lie. I left the event early before awards and drove out of the lot at 10:48. I was leaving the lot in a line of traffic with other cars from the event. I received a ticket from the company saying I overstayed my reservations saying I owed 82$!!! I called park whiz who initially seemed to be helpful but then said +2 hours after the event is up to each vendor and they are not in charge of that. Then why do they lie and say up to 2 hours!? It is not true. I would not have used their service. They said I could appeal to the parking lot owners who are out of state and do not care. BEWARE. DO NOT TRUST THE TIME THEY LIST..Indy-fromTNVersion: 9.10.2

My parking was closed and they didn’t return my moneyI reserved a parking in NY City for thanksgiving day. When I arrived there the parking was closed. There wasn’t any notice in my reservation ticket saying that the parking was going to be closed. When I contacted the ‘’HELP’’ team asking for a refund they asked me for proof that I parked in another place. Also I had to send a LOT of emails in order to receive a response from them (really Bad costumer service) AND since I did not have the receipt from the other place they did not answer my emails anymore and they never gave me the money back! They did not even check with the place to just make sure that they were closed. There were other parking places open around on thanksgiving day!. So if you reserve with them make sure your parking will be open at that time because Parkwhiz won’t give your money back!!.JESSTRE23Version: 9.2.0

It’s a ScamWhen I parked, scanned the QR on the sign, downloaded app and see red the first location on the list of options, paid and went to the event. Turns out that the list of available locations are not in distance order so being a tourist and not knowing the town very well, I selected a parking lot that was 500ft west from the one I was. My car was towed, ParkWhiz has no one to assist you, had to pay the tow and dispute later. Took from early October until mid March to have a response. We will refund the Uber expense as a good faith gesture since it was user fault that you select the top parking location on the app and not the he third down the list. BTW, all were same price. Anyway, parking costed me $20 + $250 tow + $9 Uber, they only refunded the cost of the ride $9. Stay away from this guys!!! Also worth mentioning that took over a dozen emails to finally someone respond..Ricmachado671Version: 10.3.0

TrashI paid for a parking pass through ParkWiz. App worked fine to get into the garage. When I tried to access the app so I could scan to get out of the garage it would not allow me to sign in through Apple, which is the way I have always logged in. We ended up having to tell the garage we lost the ticket as I could not access the app. I was charged an additional 20 dollars to get out from the garage because app was not working. I sent and email explaining the situation to ParkWiz with receipts and time stamps and they didn’t help. I just now was issued a 20 dollar credit for the app. Which I cannot use because it will not allow me to sign in to my account to use the credit. I asked ParkWiz to reimburse me to my credit card since I was charged and the credit is essentially useless. Very frustrated and now I use Spot Hero and have no issues ever..ParkWiz issuesVersion: 9.11.0

Had to pay for my parking spot TWICE! Really bad customer serviceBooked a 24h spot in the city and arrived 14 (!!!) minutes early. Next day at check out garage attendant told me I had to pay despite having already paid via the park whiz app because of me being early. It didn’t matter that I left the garage many hours before my time was up. Attendant said to reach out to park whiz which I did but they just send me the FAQ where it stated that you cannot be early. No one reads the FAQ’s if you don’t have a question and I was only 14 (!!!) minutes early not hours. If I knew that I obviously would've waited before entering the garage. Park Whiz didn't lift a finger to help. PLUS, the garage charged me $30 and through the app I paid over $41. Would give zero stars if I could… Really disappointed and I used the app for years now. That’s not how you treat a long time customer..ScrumtiousVersion: 9.9.0

False advertisementI parked here with a truck just under 7’ tall The parking info said the maximum height was 7’2” tall I thought I got lucky immediately at the end of one of the first rows and parked. Two days later I came out to a red sticker over my door handle on the paint of an 80,000 truck saying it was an electric only spot there was no signage for my spot stating this information. I went to leave and have to drive up until I could cut over to head back down to exit. Right there going up further it said clearance was 6’10” and I could not have went up any farther meanwhile somebody is behind me honking . I always use park whiz but won’t use it again because I could not have parked if I didn’t park where I was. I expect a full refund and am appalled that the parking information was not correct and then a sticker is placed on my paint. Not acceptable!.Tomsmith47Version: 8.7.6

Terrible App, Terrible Customer ServiceWhat has happened? First off, I find it disingenuous to not offer periodic deals or coupons to returning customers but whatever. The app is virtually useless now, as it will not pull up parking options for the venue I’ve booked at before (PNC Arena) for an event I’m attending. Additionally, I’ve discovered ParkWhiz no longer accepts PayPal as payment as it’s apparently only card or Apple Pay. I booked parking two months ago and, given it’s exorbitant amount, was able to use PayPal Pay In 4 to pay. Now ParkWhiz isn’t allowing PayPal despite there being a logo for PayPal on the payment page on the website. I contacted customer service and each interaction has been subpar at best. The first reply being dismissive, the second blaming the venue and then giving me a tutorial like I’m dumb and had never used ParkWhiz before. Just unreal..TheecwVersion: 10.7.1

Getting Major Scam VibesI’ve been using this app for a while. All seemed fine then all of a sudden for the last month I’ve been having issues with the app. All of a sudden I was logged out, I can’t log back in, and I can’t get onto their website without getting an error. I’ve tried reinstalling the app, restarting my phone, restarting WiFi and nothing is working. I’ve reached out to tech support and they have not been very helpful. They sent me a PDF of one of my upcoming parking reservations, but never answered any questions about why I am having issues accessing the app or website. I’ve got parking already reserved AND PAID FOR for the NFL draft in a couple of weeks and no one has been able to assist. I am at a loss of what could be wrong, and not avenue seems to be helpful. I don’t recommend downloading this app currently..#LoloOrGTFOVersion: 10.4.3

Only works sometimesI’ve used this app 4 times for parking. It worked twice. When it works, it’s great, but I’m not going to use an app that only works 50% of the time. The first time it just wouldn’t scan and there was no help at the venue. Had to have the car behind me move and found another spot on the street. They did give me a credit after at 5 or 6 emails back and forth, so not a good experience and frustrating customer service. This last time, I pulled up and scanned, and it said it was already used. This time there was a help button, and the person opened the gate after I gave them the number from the reservation (as a line of cars backed up behind me). One time not working I passed off as a fluke. Twice is making me delete the app..Pmania99Version: 9.9.0

Bad App, Bad ExperienceDo NOT use this app. It is clear that they do not put much effort into vetting the parking garages on their app. I downloaded this because I was looking for parking downtown for an event I was going to. I found a parking garage close to my event and bought my pass ahead of time. When I get there, the parking attendant awkwardly informs me that they do not accept ParkWhiz because they don’t have the proper system for it. The kind attendant informed me that he has tried to call ParkWhiz multiple times to be taken off the app because this isn’t the only time this has happened. I ended up late for my event and having to pay twice, once on ParkWhiz and once with the parking garage. Thankfully ParkWhiz refunded me for the ticket I got on their app, but not for my time, the extra parking pass I had to purchase, or for being late to my event..EthanMorrowVersion: 10.1.1

Hard to get a refund when it doesn’t work.I have used this app quite a lot to park in Manhattan. Most of the time it works and I save a few dollars. However there are quite a number of times when I’ve arrived at a lot only to be told that they are full and won’t honor the reservation. Apparently there is little or no coordination between ParkWhiz and the parking lots. Not only is it then a pain to have to find another lot but getting a refund is difficult. I just waited five days after applying for a refund to be told to fill out a cumbersome online form. This required me uploading a photo of the receipt from the lot I went to after being turned away. I now have to wait another five days to be told whether the refund will be given. Too much trouble. I won’t be using this app again..John ParksVersion: 10.10.1

Refund process when lot is full is abusive.The lot that I purchased time in was full when I arrived, but wasn’t told for over 30 minutes. I requested a refund by email to ParkWhiz and was told to use the app, which I did (2x). Waiting for a response. The refund process is abusive. They know if a reservation was used or not. The app asks for information that is irrelevant to the refund. It doesn’t matter what time I got there (I got there on time) it doesn’t matter what time I left (I left after having to wait over 30 minutes). It also does not matter whether or not I parked anywhere else after (I did). I just want my money refunded after being misled into believing I had a reservation. I am considering alerting the NY attorney general’s consumer affairs division..SimpleManDFVVersion: 10.6.2

Bad app!!! They don't give your money back if you can't park! I paid for a service I didn't use.I leave here my dissatisfaction with the application, the two times I used it, there was a problem. The first time I paid $10 more than what was charged in the app without having used an extra minute. And the second time I made a reservation and when I arrived I couldn't park because the parking lot was full and the attendant said that the spaces they had were for monthly hires. I paid for the service I didn't use. I sent several emails explaining what happened and nothing was resolved. The last emails have not answered me anymore. Outraged for having paid for a service that I didn't use, I will never use this app again and I don't recommend it to anyone!!! Terrible!!! Do not use this app!.Keilah VianaVersion: 9.2.0

FraudDo not use. I prepaid for parking 2 days before an event. On the day of the even and during the time of my parking reservation, I used directions from the app to go to the lot. I arrived at the lot and verified the address to confirm I was in the right lot. But there was no available spots. I immediately contacted ParkWhiz and requested a refund. They got back to me asking for details. I provided details including photos and receipts. No response from ParkWhiz and no refund. I reached out again. Still no response. I reached out yet again. Nothing. They have taken my money. Do not use. Use some other app. UPDATE: As you can see they responded to my review. What they don’t tell you is that I have already repeatedly emailed them with no response. And you call the number and they tell you to email. Unbelievable.Junky mcjunk faceVersion: 9.11.0

Inaccurate rates and infoApp used to be reliable but have had bad experiences past few times and company not making right. Most recently reserved spot further from location because of price. But ended up paying $10 more with app than what lot was charging. Didn’t realize until end and had already left. App is not honoring because I didn’t have a picture but I had already left. All they need to do is call the lot to confirm the price they charge. This app is stealing extra $$ than what the lots charge. A couple other times I reserved parking lots to only get there and they were full. This is app is no longer reliable and they take your money when they can. Their info is not correct. And reserving is not guaranteed. good luck if the price you prepay is the right price..Nyp2011Version: 9.5.1

Terrible app UI and scammy pricing modelIf I’m going to download an app rather than use the payment machine at the parking lot, the app either needs to be faster or cheaper than the machine. Preferably both. In this case, it’s neither. Not only can you not prepay for parking throughout the week, set a favorite parking lot, or rapidly pay for a site you visit daily, but using the app costs you more than using the machine. Worse yet, the app will always default to a higher priced parking tier (which every day you have to override) then it’ll charge you an additional dollar on top of that for “service fees.” Poorly designed and opportunistic pricing. Used it once then deleted..Jordan In VictoriaVersion: 10.10.1

GarbageThis app is useless. There’s a page that says book again but it doesn’t actually allow you to do that so Everytime I go (I park there 5 days a week) I need to find a QR code to scan, which takes you directly to the pay page. If you try to search on the app it just keeps showing you a place on the map but does not bring you to the payment page..Shaunie19Version: 10.10.1

Remote add on difficultNeeds better adding to parking away from the site. Only had choice to scan code or scan ticket. Check PayBYPhone for how smooth that is. Can pay by map location. Wasn’t clear how much time for initial charge too..Feb292020Version: 10.10.0

Awful app that has fake positive reviewsAbsolutely awful app that doesn’t work and likely has fake good reviews on the App Store..RyanJeff202Version: 10.9.0

Total uselessTotal useless . Parking locations do not care for the reservations. Just walkin because when you make reservations and get denied by parking location thn your money get stuck in the app..BntyjVersion: 10.7.0

All day parkingWhy did you remove the option from the main screen of your app to pay all day? It’s extremely annoying to complete every morning..Joe23456778Version: 10.6.2

Can’t extend parking?Why can’t I extend parking on the app? I have to go all the way back to the parking lot to scan the QR code again to pay for more parking? Why do all these parking apps even exist there should only be one for everywhere..BeefsteakroaVersion: 10.6.2

Serious problemsThe address on the virtual parking ticket was incorrect--a different street--and when exiting, the machine could not read the code..HaroldbassetVersion: 10.1.1

GOT TICKETED DESPITE PAYINGThis app is a scam. I got a hefty ticket despite paying for parking through the app and they offered zero support. Their website only has a cheap chatbot and no actual support staff..Booji MoojiVersion: 10.1.1

App issues & customer serviceGreat app until my payment failed and now every time I try to fix the failed payment with a different card the app is giving me an error. Tried reaching out to customer service with ZERO help, they keep telling me to contact my financial institution which is not the issue because there’s plenty of money in my account. Have said multiple times there’s a bug or glitch with the app and I keep getting the run around..Krrison222Version: 10.1.0

Apple Pay and Sign in with Apple broken.Signin with Apple is broken. And Apple Pay is also broken..MrhsunamiVersion: 10.0.0

Zero StarsAbsolutely terrible app. Won’t accept password attempts AND won’t let me reset either (keep getting errors). Can’t even find the parking lot when trying to extend parking, then when i tried to pay while at the restaurant next door it said i had to physically be at the lot to scan QR code.. super useless, wasted so much time switching parking lots. Starting to suspect the 5 star reviews were all by bots because no way there’d be that many people who like this rubbish.Turm AugeVersion: 9.11.0

Password rilesNot sure if it's just me, but I can't remember my password. When I follow the reset password link it just keeps saying there's a problem with my new password please try again. Five or six different password attempts, same error. No guidance as to how many capital letters or numbers or special characters are required. Too many other apps to waste my time trying to figure this one out..Doc SnoozeVersion: 9.10.2

Takes multiple tries to complete purchaseThe UI is so inconsistent it takes multiple tries to even complete a purchase sometimes. The literal slide to pay button will disappear until you relaunch the app.MaomonVersion: 9.9.0

Worst everAbsolutely garbage. Do not recommend. They can’t figure out simple access times & it takes them weeks to respond to customer inquiries by email or phone. You’re better off to pay at the lot, & it’s usually cheaper..Wing-Nut 86Version: 9.3.0

Booking is buggedThe app does not work consistently. Requires multiple attempts. This morning I have to change lots due to app..E5kaiVersion: 9.0.6

Not as advertisedI purchased a ticket through this app after seeing it on the Toronto ‘Scotia Arena’ website. I was going to the Toronto Raptors game and wanted to make the parking at Brookfield Place as smooth as possible. Much to my dismay the barcode reader did not accept my ticket. The parking attendant seemed to imply that this was not an isolated incident. The next morning I called Parking Whiz. They demanded that I produce a copy of my bank statement showing payment together with the make and model of my car. What a hassle! I will gladly never use this service..Skiman1234Version: 9.0.3

The app never works accordinglyEvery time I try and pay my parking it says the payment failed. Very annoying the I have to go down and get change for the parking meter..Firebomb474Version: 8.7.2

Barely fitParking warnings need to pop up on app for size of vehicle. Or an easy cancel button..Gabe TVersion: 8.3.0

DO NOT PRE-PAY FOR PARKINGI was at the Front st. parking garage in Toronto. The scan system was down. I was only made aware of this after paying for parking through the app. So I had to pay twice for parking. Absolute worst support on the App Store..App-Reviewer-GuyVersion: 7.10.7

False advertising...App description says you get 50% by using the app. But, when you go to book a spot, says it’s not valid in Canada. And, deleted..TheboykVersion: 7.8.5

Disappointed!The idea behind this app is a great one—you pay in advance, and don’t have to worry about finding a parking space. Unfortunately the garage I booked did not consider the pre-made reservation to represent any commitment on their part, so when I arrived, there was no room for me. Also, the price I paid was $4 higher than the one posted. I will give the staff at Park Whiz credit for finding me another option nearby, although it was a valet lot and a bit sketchy. Also, since that option was less expensive I now have a credit, which apparently expires. How can my money expire? Ultimately, what should have been a smooth, easy experience was a tense, difficult one. Disappointed!.Bloody mary2Version: 7.7.0

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