Earnify Customer Service

Earnify Positive Reviews

Great AppI have loved using this app especially since more locations are now accepting it for payment. One thing I miss prior to the last update was an app included per gallon pricing. Is there a way that the app would allow me to choose a preferred grade and the app list the price for our preferred grade?.Tracy22304Version: 2.8.0

Why is Apple Pay Not SupportedI went to use to old BP Me app and was forced to upgrade to the new app when I went to fill up. This wasn’t ideal to have to do when you are trying to fill up with fuel. Once I got setup with the new app, I come to find out the option of using Apple pay is not supported which was supported in the old BP Me app. Please bring back this support into the new app and maybe email your customers to inform us to download the new app prior to our next station visit..AMGTHISVersion: 2.1.0

ClarityToday I tried using this app for the first time. Setup was easy, but I ran into an issue while trying to pay at the pump. The app kept throwing up a technical page about something not being able to load. I finally tried paying at the pump and realized that the pump was in some sort of diagnostic mode. If the app can’t connect to the pump, please suggest to the user to check the pump’s display..Bob B. QVersion: 2.1.0

This earnie app is K rap. Then 24 hours later it WORKS.Won’t work. Surprise! Use this but it doesn’t work. Poor start, but after 24 hours it kicked right in. We’ll see what happens the next time I get gas. Hmmmm.77korzVersion: 2.6.0

Do’hThe BP app worked without a problem except for adding my PayPal account. And after being redirected to this app while at the pump and opening up an account with earnify it worked fine for the first use. However now it says I can’t login nor open an account. Says that there was a problem we will fix soon. Looks like I’ll have to pay inside for a while..SlackPuterVersion: 2.6.4

Send a notice to old app users beforehand. Turn off receipts!!!Always fun to pull up to the pump to find your normal method of payment will not work and you have to restart with a download and sign in. App seems solid and worked fast once I logged in but please allow us to stop the receipts from printing..VinDaliVersion: 2.6.0

We’re getting thereLove the user interface of this app compared to the BPme app, but I can’t give it 5 stars until it finds a way to provide car wash codes. I still have to use both apps at the moment. Not a fan of that..BunnellgVersion: 2.4.1

Can't use BP credit cardWhy would BP switch us over to an app that we can use their credit card on? Makes zero sense..Sdrx0517Version: 2.0.2

Can’t use it at my stationThen I go on the menu and back on pay fuel and then can select the pump number and hopefully can pay. I had to give my card so that the attendant doesn’t wait too long that I figure it out. Please fix that bug. Gas station is in Paramus, NJ Rt17 southbound..Alexandre BélineVersion: 2.0.2

Relatively new appI really liked the old AMPM app because you got to instantly win things with the scratchers. The only thing I didn’t like about the old one was you didn’t earn anything for fuel yet you’re at a gas station. I do like that I can pay for my gas on the app..Sellysel916Version: 2.8.0

Looks and feels better (I think)I was hesitant to download this app given the bad reviews but I like this app better than bpme.JeyPeayVersion: 2.1.0

Works half the timeWhen it works, it’s great. When it works…. Payment failure will come up for you to check the card information loaded into the app. It’s not your card. It’s the app and system..ClaydjordanVersion: 2.6.0

Terrible nameApp works fine, but the name makes it difficult to remember when trying to get to it quickly..Adam StockerVersion: 2.6.1

ReceiptsWould it be possible to add the feature to disable printing receipts and receive an email like the BPMe app previously? It was nice not having to stand there waiting for the receipt to print out. And much less wasteful..147TVVersion: 2.8.0

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Earnify Negative Reviews

Not user or gas station friendlyI downloaded this at my local gas station because I like my ampm app, and saw promo for 10/c off a gallon. However after downloading it while I was in line, I couldn't figure out how to use it nor did the attendant from the line. I was able to add a card, but it didn’t ask me about pump number or checking in or anything. It just mentions what amenities are available at that gas station and it gives you points for some reason. I looked at the pump and had nothing to scan and display wasn’t working. The app also is extremely slow and can be unresponsive. I walked to another gas station near my house later and the app didn't even realize I was near a gas stationg. it didn’t do anything well I was in line to check out . I got a receipt for my food purchase, but I wasn’t able to upload anything into the app or check in. I'll stick to the ampm app, I'm not sure what this one's even for..BlimpeysVersion: 2.8.0

New app doesn’t remember my previous reward creditsIn the old BPme app I had 10 cents/gallon as a temporary credit due to a previous transaction not working smoothly, but I was forced to used this new earnify app which doesn’t recognize my previous BPme credit status. Also what’s interesting is that all my saved credit cards synced over to this new app, however the credit card nicknames don’t come over. I had about 10 credit cards saved and now I have a hard time remembering which card is associated with which number. Fine I get it, not all data points integrate easily when migrating user data from one system to another, but at least provide us the ability to set up card nicknames all over again in this app. I don’t mind tracing it down but when you’re in a rush to get gas it’s annoying to remember which card is which if you want to maximize the quarterly reward benefits on some cards..Ma$edawgVersion: 2.2.1

So far so bad…Payment processing failure Payment processing failure Payment processing failure Payment processing failure Payment processing failure Payment processing failure Payment processing failure Payment processing failure Payment processing failure Payment processing failure Payment processing failure Payment processing failure Payment processing failure Payment processing failure Payment processing failure Payment processing failure Sure, go ahead and “email them for support”. You won’t get a reply. ================================= First time I used it, it seemed to work through all the steps, even thru payment via the app, but it didn’t give me a discount. It’s really not clear how you’re supposed to know if you got a discount or not. The pump price didn’t change and my credit card was charged in full. Second time I used it, today, it said payment failed or something like that. Emailed them a week ago inquiring about the first purchase without the discount and haven’t heard a peep, not even an auto reply. And yes I checked my spam folder. Emailed them again per the developer’s reply: again, nothing. It ain’t a fluke, they don’t reply to support emails. So far so bad. Will update rating if I ever can get it to work. But I won’t spend much more effort on this..FireSmackVersion: 2.8.0

S L O W. Junk.Was forced to update from the BP app to this. Migration was simple. First time I used it, it was seamless. No issues. Second time, definitely not the case. I was even at the same gas station. The app just sat there and spun. Tried to reload it three times. Still did not work. Annoyed, I ended up paying at the pump. Maybe a glitch, but never had any issues with the BP app. Fix it! Update. Signal has absolutely nothing to do with it. I mentioned I was at the same gas station. Never had any issues with the BP app. I also mentioned that the first time I used the earnify app after being forced to “update”, it worked just fine. Definitely not a signal issue. Like I said, FIX IT.JarobiVersion: 2.6.0

Printed receiptsAfter spending a ridiculous amount of time trying to sign into this app while standing next to the gas pump (next time let customers know in advance) I was disappointed to find that I couldn’t turn off printed receipts. Now I get a printed receipt every time I pump gas, i do not want this receipt and there’s no way to turn it off. With the old app I only got emailed receipts because I was able to set it up that way, and when I pay the traditional way I can select no receipt, but with this new app apparently you HAVE to get a receipt, there’s no option to turn it off. I’ve gone through the whole app and can’t find a setting for this, what a downgrade..Stlrunner58Version: 2.3.0

Why?I have been a loyal BP customer, using BP exclusively for all my gas purchases due to the convenience of your app. However, I am now unable to use the app at the same location I've always visited. This is extremely frustrating. I don't need any rewards points and I never stop inside the station; the sole reason for choosing BP was the convenience of using the app for contactless transactions. With Costco gas being just five minutes away, the lack of app functionality at my preferred BP location is a significant inconvenience. This app is a downgrade.. good luck promoting this to other bp consumers..AwweeesumVersion: 2.0.2

UselessDownloaded the app for the 10¢/gallon discount. Tried using it at the pump at BP this morning and couldn’t. And there’s nowhere in the app to record a receipt for the points. So I lost the points and the discount and there are no instructions or customer service links in the app. If we have to prepay and have the clerk scan the barcode in the app, say so. And please figure out a way for us to input past receipts to at least earn the points we’re owed. Gave it 2 stars because the app shows you nearby participating BP stations..Micks_sunnyVersion: 2.8.0

JThis app is really bad, rate this app ZERO but i cant have to rate it min 1 star.. the previous app was alot better easy to use bpme. I use this app ALOT for gas for personal & business. They offer points system to get extra discount, when you click on it, it does completely nothing. Went in to store speaking with the register person, nothing able to scan “my wallet” from this app. Dont offer if you make it so complicated to use. 800pts to get extra 20cent off. Its nice to have extra off.. but with this trashy app, you not getting nothing..Juannnn__Version: 2.3.0

App is trashEvery time I go to pay for gas at my local Bp it says payment failed I’ve been going to the same Bp station since I got my car in 2021 really don’t want to switch gas stations but if this app isn’t fixed I will be switching total down grade from previous app no Apple Pay at check out is crazy when we are in 2024 and the previous app had that functionality. Looking at the reviews it seems to be a lot of people having issue fix your app or go back to the old one BP EXECUTIVES IM LOOKING AT YOU FOR MAKING THIS DUMB SWITCH.IjckucVersion: 2.1.0

Horrible appThe old BP app was perfectly fine – I hardly ever had a problem. This new app is complete garbage – you can’t pay at the pump!!! What is the point? I also agree with other reviews saying that the communication to the customers was awful-a couple weeks ago, I was trying to get gas and the app kept redirecting me to Earnify-I thought it was a scam because there was no signage anywhere and there was never an email sent to customers. I would expect more from a company as large as BP..OpaldmcVersion: 2.1.0

New App, Same old problems.You would think by now they would've solved all the issues they had with the previous apps (yes multiple apps they created in the past year or two) but I guess they don't care to hire competent directors/app developers. Maybe they'll figure it out on the 10th BP app they create. Same problems, rewards & discounts don't activate at the pump. Takes over 5 mins for the app to locate the gas station. Only positive is that they put Apple Pay back hence the added one star..FJ9NineVersion: 2.1.0

Does not consistently workWent to two different BP gas stations on two different days only to have issues. The first place I found on the app, I get there and try to use the app to pay for fuel but the app isn’t working. The second time I try a different BP I found on the app, it connects to the pump but then the pump isn’t working. I’m not about to keep going out of my way for BP gas stations just to end up not getting the discount via the app. I’m going back to using the Sheetz app..Meshell198011Version: 2.8.0

Never worksBeen putting in BP gas for years. Then the app stopped working and told me I needed to switch here. I don’t think I’ve been able to get gas once. Payment failure but the cars is charged the $1 test payment multiple times. I know it’s not the card, it’s the app. Gave up and downloaded the Exon mobile app. No issues. Got gas perfectly fine with the same card minutes apart. It’s been months since I’ve been able to get gas at BP. Lost me as a customer..Candi SaysVersion: 2.6.4

Worse than uselessThe old BPMe app was fine - at least it worked. Killing it and forcing me to update the app at the pump made what I expected to be quick transaction frustrating, slow, and annoying. Even worse, the discount was not applied. Them, to my surprise, I was forced to update yet again the next time I went to BP and again the loyalty discount did not apply. I’ve moved on to Shell now whenever possible - their app is reliable..AmightyVersion: 2.1.0

Doesn't even workThe BP app had no issues and now I'm forced to use this garbage? First they give me no notification until I show up to the pump, and then after it takes forever to log in I get told I have to call a number because oops something went wrong? If it ain't broke don't fix it, and these fools broke the perfectly working BP app and now I have to fight with them to have the same benefits I had the other day..Paco BBVersion: 2.6.0

Don't like it!The regular AMPM app was better. Better deals and easier to use. The old AMPM app would give you a free any size drink with every 4 you purchased. The new on gives you about 15 points with the purchase of every drink. It takes 200 points just to trade for a large. It now would take 14 drinks to get one free .79 cent fountain drink. They didn't just go cheap they gave everyone a big finger in the air. I guess 7-11 is the new go too..TchenowithVersion: 2.8.0

Can’t UseUpdate to the developer response: I have 5G and I also get the same error when I’m at home on WiFi and try to open the app. Based on all the 1 star reviews, this sounds like an app problem and not an internet connection issue. I haven’t been able to use this app for over a week now. It says can’t connect to server. I’ve uninstalled and reinstalled but nothing helps. I’d rather go back to BPMe..JstabeVersion: 2.8.0

I liked original BP Me app betterI travel a lot and this new app is has too much to look at. I just want to buy gas at a discount and not see all the visual “ noise “ around it about all kinds of points for purchases that I’ll probably never use anyway. I’ll just keep using my BP card at BP stations when available and other stations as I travel. I deleted the app..UiowamadelineVersion: 2.6.4

Waste of time no savingIf you normally pay with cash or debit you won’t be saving any money as a matter of fact you will spend more money in many cases. No matter your choice of payment through the app you get your savings off the jacked up credit price. Stay away from this rip off waste of time info stealing app until they fix this issue..RiffRathVersion: 2.8.0

Enbleepication continues to plague appsOMG your app was fine. 5 cents off sometimes 15. Now I have to download a new app. A sign in process that didn’t work. Can’t use Apple Pay. My regular location suddenly doesn’t work to pay with app. And blue I have points instead of just money back. All while I’m listening to annoying ads blaring. What a waste of my time. Not going to bother with BP anymore..WhyTheFlipDoINeedANicknameVersion: 2.0.2

It wasn't broke but now it's "fixed"Had no problem with the old app. Forced to change to Earnify and it hasn't worked since. Parked at a station & it tells me I'm not near a location. Have to drive around the pumps to get it to work. Then it tells me I cannot use app at this location, which happens to be my usual station. Thanks for your fixing the app so I can't use it 👍🏻.Robistar72Version: 2.8.0

The page isn’t available at the moment.I had to download this app at the gas station and had to through email verification again. But then the app says “ The page isn’t available…”. This is not the best user experience. It seems ApplePay has been removed according other reviews. I guess it’s time to change my favorite gas station..CodediaryVersion: 2.0.2

Terrible appI have tried using this app four times, it has only worked once. It says “unlocking pump” and just spins and spins. Nothing happens and there is now way to cancel it out. I went into the station and the clerk told me it was MY phones issue not theirs. Thankfully there are plenty of other options for gas, Mobil filled up my tank without any frustration. Thank you Mobil..The Original SquidzitVersion: 2.6.4

This app does not work.I have tried several times to verify my age, each time an “unknown error has occurred, try again in 10 minutes”. It’s the same with updating my email. Aside from that, I scan the app every time I go to ampm and never get any points, and I have no transaction history. This app is horrible and does NOT work..It’s Terrible.Version: 2.8.0

App never works when I need itEvery time I pull into my station the app is never working. I use to use the old app all the time. Called BP as requested and received even more poor service. Agent told me to delete and reinstall app (as if I did not already try it) and told me it would work. BP should go back to the old app which never had a problem..DTMFURFVersion: 2.1.0

Needs features from BPmeThe app works fine, but is missing critical features from BPme. The first is the opportunity to skip a printed receipt. The second is an option to have that receipt emailed. Add those two simple features to this app and it will get an instant 5 stars from me..Lukejc1Version: 2.8.0

LiesThe app says you get every day savings. It doesn’t explain how to use. You enter your phone number at the pump - no every day discount and you don’t accumulate points. The BP near me doesn’t allow payment via the app. So how are you supposed to get the “every day discount” of 10c(also prime)? It’s a useless app and offers no actual rewards. 😡.Ashnichcass07Version: 2.8.0

UnreliableWorks great when it works. Never sure when I arrive at a gas station whether the app will allow me to purchase fuel or whether it will say “unable to use app to purchase fuel.” So, yeah, if you could fix that, and not take a million years to do it, that’d be greeeeaaaaattttt..This nickname is taken__Version: 2.8.0

Very Glitchy Charges card but doesn’t turn on pumpI do not like this switchover from the Bp app. It is not seamless. I am currently sitting at the pump. My card has been charged but the pump will not unlock. There is also no customer service number to call in order to resolve the issue. Extremely dissatisfied. This is a set in the wrong direction..CandybholdVersion: 2.6.4

Still doesn’t workRedownloaded this app months later hoping it would work, you still can’t use Apple Pay it puts $100 hold on your account to get little bits of gas. This app was really the only reason to go to bp quick and easy from your car. Back to speedway I go. Would -5 stars if I could.SwiperThaFoxVersion: 2.4.1

App Is not goodWith the BPme app I was getting 20 cents off a gallon 5¢ for the App 5¢ for the price match & 10¢ for the BP Visa card now they are combining everything together with just saying there is a 15¢ for just the BP Visa card they are conning everyone now & what happens to all those points I had from my previous reward none of those points transferred over..DudehvVersion: 2.0.2

No ApplePayThis app does not offer ApplePay. If this is supposed to be an upgrade from BPme why would there be less features? Also, you don’t know which location uses which app until you’re there. I had BPme open and it directed me to download this app delaying the pumping of my gas..Sherls612Version: 2.1.0

Horrible!!I have been a BP customer for many years and I have a BP Gas Station 3 blocks from my house. With this new app, that BP location is not available in the app and can’t pay using the app at that current gas station. Only select stations have it. I truly believe it’s dumb and pointless. The old BP app worked great. Honestly a big disappointment..Kidcool30987Version: 2.1.0

No discount on first use.Went to the station shown and paid through wallet with the app. After the pump started I received notification that I couldn’t pay through the app at this station. I did pay just fine, but there was no discount at all. Will use other apps instead..JustTracyKyVersion: 2.8.0

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