Metropolis: Remarkable Parking Customer Service

Absolutely horrible if you see this place to drive out and avoid it. Two horrible experiences of the two times I’ve been forced to use it. First time I purchased a spot hero. got there, and the parking garage was run slowly by Metropolis, when I went to leave, it wouldn’t let me out said I had overstayed which I had not, I spent over an hour on the phone arguing with let them spent multiple emails trying to prove that I hadn’t overstayed and they kept threatening me with a high late fee. It took several days to get resolved. Tonight, I was forced to use it again. I entered my credit card number. I had a discount. It should’ve been fine. I got to the it said it didn’t have my license, I tried to enter it, and it opened a new ticket with a price four times higher. I had to walk back to the hotel several blocks in the frigid cold, got the ticket paid come back and then later on I realize that it’s still running the first ticket and it opened up another ticket so now I’ve been charged twice for one parking when I was stuck in the parking lot, I tried to call someone there’s absolutely no one available. It says call us and no one answers. They say we’re not available. Meanwhile, I’m sitting at the gate and can’t get out completely horrible app. Horrible customer service run away as fast as you can.

I can’t say it’s a bad app especially when I need parking at the DMV. SO YEAH IT IS HIGHLY USEFUL. But I had found myself utilizing the app for the first time at the DMV and paid for an hour parking, come to find out that the DMV only accepting people with reservations at the moment (spring field ) which was disappointing so I had tried reaching out to metropolis for some support only to say they don’t give refunds WETHER OR NOT I STAY FOR THAT AMOUNT TIME! I also was told that it’s like a meter, correct me if I’m wrong, but with actual meters we have an option to put how much quarters in the meter, for time we estimate needed. unlike this where you pay for an hour and don’t need it then your out the amount you paid for that hour versus a meter if I put a quarter just to check if I can be seen at the DMV and came across that hiccup I would have only lost a quarter NOT $5. Suggestion: add an end time button in the app, so if things like this happen and they do we don’t end up paying for it !!! Especially for time not needed.

I parked at your location, called contractors lot, 1208 Pine St. in Nashville Tennessee on Saturday evening about 6:15 PM. I left shortly after 11 PM. However, your camera did not catch my departure, and thereby, you have been running the clock on me all day today on Sunday. I parked there less than five hours and should be charged only for that. My Tennessee license plate is BJP2445. Please close my parking visit and charge me appropriately for less than five hours. If you have any questions, please call me on my cell. Thanks. Don After talking with Customer Help team, my parking visit was changed to accurately reflect my time and the matter got resolved.

I needed to use this Metropolis for a job. I tried to register my car on the website but it wouldn’t let me. I downloaded the app but, I still couldn’t register my car. I tried a couple more times just in case I was just going it wrong (even though it is SO simple!) and, I ended up having to call customer service. I got a response within the first minute and had my issue resolved within 2-3minutes! Thank you again! So easy to use and I really loved that it shows you live price/time when you are in the garage!

Was able to find a parking garage in Nashville for a concert within feet of venue. Drove in, parked, drove out and it was paided for The downloaded app with your information instantly sends you a text with time you pulled in and sends you a texted with your receipt when you pull out. It’s a little bit of chaos gettting out after event. But to be expected. There were attendants helping to get traffic moving. I loved not having to fumble with money or a ticket. Very pleased. There app shows the parking areas you can use all over the US

Once you’ve registered a license plate with Metropolis, you’re good to go. Just drive into a Metropolis-connected garage and it knows you’re there and what time you entered. To pay, just drive out. It figures out the bill based on the amount of time you were in the garage and charges it to the credit card you registered with them. No tickets, no fuss. The gates go up to let you in and out based on cameras that read your plate number. There is a convenience fee of $2.10

I love the concept, drive in, it scans your plate, you go to the app or site input your payment info and it charges you. You can even sign up for a monthly account (that’s what i have) and you can use this account in whatever city has a metropolis garage. I used mine on vacation, all I had to do was add my rental license plate. I love this service and it’s safer. Don’t have to worry about stopping at some machine where you can get robbed or assaulted.

I was driving a couple different rentals while my car was in the shop and worried about whether the garage would recognize the different cars. Through the app you can easily add/remove vehicles, update payment/subscription info, and the system updates instantly so I was never stuck waiting at the exit. The app has everything you need and it’s very user friendly.

By far this was the simplest experience, as a first time Parker with the app. Setup was integrated with the first visit, fantastic. Added security in the parking ramp, the app will open secured areas so you have a better sense of safety if it is necessary. Checking out was as simple as driving away. Maybe the user fee on top of the parking fee was a bit high.

My husband and I don’t own a car as we live in a major city, but will rent cars as needed for family road trips. The building we live in adds our rental vehicles for us when we park in the building before/after these trips. We had no idea they were listing these vehicles on his account as an owned vehicle, not a rental, as we aren’t allowed to enter these on our own behalf. Fast forward a few months from a former rental we had, we receive a confirmation for parking in Ohio that charged my husband’s card. We called support and they informed us that if whoever enters a car into an account and they don’t select that it is a rental (I’m sure people miss this or forget on their own a lot), that anyone can type in that license plate and start a new parking session with linked payment WITHOUT having to sign into an account. Payment details being linked to a license plate alone and NOT some form of identifier login is highly insecure and likely very illegal. My husband and I work in tech and we reported this to the customer service agent to escalate upwards. We won’t be keeping any vehicles or payment information within the app moving forward to better protect our information.

THE APP DOESN’T LET ME TO UNSUBSCRIBE! The app is not allowing me to remove my credit card and overcharged me for three months and is still charging for next month! I have never ever in my life wrote a single bad review. This is a first - I am extremely frustrated and angry, speaking from a multi-month subscribed user. I subscribed to the Metropolis monthly parking since May 2024 and I unsubscribed it in July 2024 - I removed my license plate, I tried to remove my credit card but it doesn’t let me, and I received the prompt that “cancellation already exists” in the app so it is reasonably for me to think this cancellation has been taken care of. However recently, I discovered Metropolis has been continuously billing me since my cancellation in July. I reached out to customer support several times for a refund and they are not helping - my app still shows that my subscription will renew autonomically on November 1, 2024 even that I have unsubscribed a million times and the back-and-forth email with the customer service for cancellation help. A cancellation from monthly subscription should not be as difficult as I am experiencing here. This app is extremely user-unfriendly!

We recently visited Nashville and our hotel used this parking platform for their parking lot. Our reservation was from Friday evening to Sunday morning so we selected the 48 hour time frame. There was a glitch on the card information page so we had to refresh the page and re enter the card information. After entering this information there was no additional confirmation page before the booking was completed. It was only after the booking went through that we saw the permit length had changed to longest allotted time of 96 hours (2x the cost of the initially selected 48 hours). There is no way to change the length of the booking online once you it is confirmed so we immediately submitted a help ticket online. Even though we would not even be in the state of Tennessee for the extra 50 hours that had been added to the booking, they would not change the duration of the booking or refund any money. I have never seen a company be so unhelpful and charge a customer for a problem that occurred on their own platform, and I will definitely not be using this parking platform again in the future.

Update: it got even worse. They charged me for the subscription but lost the lot to another vendor. Did not notify me about the change. Absolute trash. I pay for monthly parking but still got a parking violation. The violation was for a neighboring lot and with a typo on the license plate. Their online tool to lookup violations doesn’t work so I needed to call them. If you call them and there are no agents it hangs up on you instead of letting you wait. When I did get an agent (Rebecca) they were very empathetic which was nice so shoutout to them for trying to do everything in their power but customer support is not able to look into these and relies on the same tool above so I have to email them. Last time I emailed them (when I bought the spot to confirm all I had to do was pay monthly on the app) it took them 3 days to get back to me. It would be so nice to just have someone take my money ($90/month!) and not cause undue stress. This was a paper notification, but imagine if they had towed the car..

This whole automated system sounds like a good idea in theory, and it’s fine when it works. Except it doesn’t always. I have to use it when I go grocery shopping in a major city because it’s the only parking lot…but the other day, the gate opened to let me out (which should only happen when the thing senses your car’s license plate and knows you don’t owe any money because you haven’t stayed long enough; the first hour is free at this lot), except apparently the camera didn’t actually see my car. Because it didn’t close my parking visit and kept charging me for a whole day. I contacted customer service and was told “welp, we have cameras so you weren’t overcharged.” And then they just closed my request. So…I guess I’ll be parking blocks away and carrying my groceries now? Don’t fancy paying $20 to park on the off-chance the cameras don’t actually see my apparently invisible car.

Steer clear if you haven’t budgeted $100 for parking. I LOVED Metropolis and thought it was such a great company & service revolutionizing the parking industry. I live in a rural area now so I don’t come in town as often, but I used to seek out Metropolis lots for the convenience of parking. Unfortunately, the other day I drove in to a lot I’d used many times before. I didn’t get any verification texts which I thought was odd, but sometimes they take a little while to get through, so I trusted the service to work as it always had. As I was driving home I noticed a piece of paper on my windshield and lo and behold, it was a ticket with a $100 fine! Dispute was rejected and couldn’t be appealed, and I was instructed to pay up. Fine, I’ll do that, but that’s the last money this company will ever see out of my wallet. I’m sorry, but a company that springs 10x the bill on unsuspecting customers for engaging with its product as advertised is just shady.

I made a reservation at this lot (38 west 46th street) for august 28, 2024 from 12pm-3pm. I extended via mhy phone to leave at 5pm becuse my meeting ran late. However, the wait time to leave the car with the attendant to take the key and the wait times for retireving my car after requesting were ridiculous and unacceptable. I had to wait 30 minutes just to be able to drive in to the lot to have them take the car depsite my reservation. And when it came time to retrieve the car, i had to WAIT AN HOUR AND A HALF after requesting the car ! and for some reason there were people who showed up after me that got their car before me and after they were waiting maybe 10-15 minutes tops! THIS IS ABSURD AND UNACCEPTABLE. I will NOT be using this lot again and i will advise anyone and everyone i know not to use it either. Same goes for the metropolis app. If I could give negative stars, in my rating, I WOULD!

Go anywhere near a Metropolis camera and they’ll automatically charge you - without any consent - if you have a payment form on file from use elsewhere! I highly suggest ensuring you don’t save a payment form in their app/account. Had to attend a job onboarding session at a parking structure featuring Metropolis. As instructed by the tenant, I did NOT park in the Metropolis managed lot. I did NOT open the gate, nor pass through the gate. I parked in a permitted spot as instructed. A Metropolis camera happened to capture my license plate, while turning into the spot, and automatically charged me without any verification or consent. Simply because I had entered a payment form for use at a different parking structure months ago. Customer support was useless - despite admitting they have no video of me leaving (because I never even entered!) - and refused to refund. Had to dispute with my financial institution.

When I got this app, it required me to put in my credit card so I did. And then it charged me $9.99 which I had absolutely no warning was going to be charged. There wasn’t any indication that this was about to happen, there was not any indication on if this is a temporary charge or a permanent one, and when I tried to contact Customer Service through the app chat, I waited for 25 minutes for a service agent that I was promised to come talk to me. No one came to talk to me. There was no indication of what spot I was in line, there was no indication of how many more minutes I had left to wait. This app charges without permission, charges without warning, and has crud customer service. If there were another option for the parking garage that I need I would absolutely go with that one instead. 100% do not recommend this app.

These people are crooks and their app is terrible. It might look like a modern consumer tech experience, but behind the scenes they use dark patterns to make money off unsuspecting people. You simply drive in and drive out, but they don’t alert you when there’s surge pricing happening. I normally paid $11 for parking in a local garage. Then on a random Thursday night, I get charged $63! This was not posted outside the garage. I did not get a text message letting me know when I drove in. And why would they? I would’ve left and they wouldn’t have gotten their money. When I contacted customer service I was met with flippant denial, no meeting in the middle. The rep even acknowledged that it was a terrible experience. I think it’s borderline criminal. If anybody wants to file a class action lawsuit, please look me up. I’m happy to participate.

This app has ZERO in person support. Everything is done over a support ticket/email and the support person keeps asking me for the same thing. I had a rental, parked and then left but I’m still getting charged for parking even after showing them my rental car receipt that showed the car was returned - theres a time of return along with the car info such as license plate. There’s no way the car can be in 2 places at once but the Metropolis rep keeps asking for a pic of the car and license plate - because we all make it a habit to take a photo of our rental cars right??? Should be straight forward with the car rental receipt that shows the car was returned which means it’s no longer parked at the lot that I’m being charged at. Super frustrating to deal with!

This company will try to gouge you. Once you give them your license plate and payment information, you will be automatically charged based on lots that you enter/exit. It is often unclear how expensive lots are until you actually pull into them. This is incredibly shady. They also have variable rates, so the price of a lot may not be the same from one time of day to the next. Others I know who use this service have reported being charged for tickets, towing, and booting with very little customer support. If you find yourself in a similar situation for minor infractions, do not expect Metropolis to work with you. They will give you the runaround, and you could be left footing a $100+ bill for their mistakes, lack of communication, or otherwise unethical practices, with very little recourse.

The app uses your location to identify which parking lot you are in, but it often doesn’t work, and the app doesn’t you pay. It says you still need to drive to the parking lot even though you are in it. (It isn’t the phone’s location settings and refreshing the app doesn’t work either.) And you cannot pay once you leave the parking lot (if your train arrives, you can’t continue to stay in the lot trying to get the app to work). The website says you can be automatically charged with a license plate reader but this is not true for all parking areas. Customer service has not been helpful in resolving the issue or addressing disputed tickets. Very disappointing on something that should be easy and that you have no choice but to use.

Terrible experience with customer service - felt like I was talking to a wall. Got charged $11 to park for 39 minutes in a lot that provided the first two hours free parking. Sent screenshots, including of previous experiences parking in this lot without being charged. Apparently, the rates changed at some point within four days despite the lack of any signage indicating as such and there’s nothing they can do for a refund. Absolutely ridiculous. I miss the days before Metropolis took over my local grocer’s parking lot. Also the customer service reps continually mark tickets as “solved” immediately upon responding to a request, which is absurd. The consumer should at least get a chance to review and note whether they wish to continue their dispute before the agent unilaterally decides the issue is “solved.”

I purchased a monthly parking subscription for 1130 S. Michigan Garage through the Metropolis app. But when I went to the garage, staff told me all monthly spots for non-residents were already full. I tried twice and was told the same thing. When I asked about a refund, the garage said they don’t handle payments, and Metropolis refused to refund me, even though the service was never available in the first place. This feels like a fraudulent practice: selling subscriptions for spots that don’t exist, then hiding behind “no refund” policies. The customer service is unhelpful and only repeats policy without solving the problem. If you are thinking of subscribing, be careful. You may end up paying for a service that doesn’t exist and won’t get your money back.

This company is frequently overcharging me, and although I eventually get a refund, I have to make multiple phone calls to get it. I pay monthly so I shouldn’t be getting charged at all, but they still charge me additionally every time I use their service. Customer service is hard to get a hold of, and there’s no employees on site, so I can’t even talk to anyone in person. Their app is glitchy and unreliable, and doesn’t work half the time when I try to use it. Their “help desk” link leads to an inoperable website. They bought all the parking lots in my neighborhood so I am required to use their services. Seriously shady business practices. All of these 5 star reviews seems fake. Beware of this company

All of these five star reviews have to be falsified. Once they have your credit card and license plate combo on file, they use it as permission to charge whatever they want with absolutely no recourse or consequences. Prices, policies, and terms of service are all hidden to intentionally confuse the customer. Customer service, even at the supervisor level, patently refuses to provide reasonable explanations or even consider a refund. They’re building their empire off of people that don’t have a clue what the parking price is, but once the cameras scan your license plate, your card will be charged and there is nothing you can do about it. It’s theft, but they’ll tell you that you agreed to it. So don’t use Metropolis parking lots, lest you agree to be stolen from, which I apparently did.

I accidentally clicked 2 days later for when I would be returning from the airport to check out of the lot. I then tried to readjust it to the day I meant to click and it wouldn’t go back. I had to pay an extra 20 dollars for only a 2 day stay (making it 40 dollars) and I emailed customer support and they just said there is nothing you can do about it. So stupid. It was also the minute I started the pass. I understand if I tried to change it 4 days later but I didn’t mean to click that day and it wouldn’t let me change it?? Also they automatically bill you so you can’t even submit that you are leaving early. So dumb.

I like the app, it makes paying for parking easy, however, you should be able to pay for the parking spot even if you are not physically there. This is either to extend your parking time or pay for parking if you have forgotten to do so. I park by a train station and once I’m on the train, I’m unable to pay for the parking if I forget. Also, you have to be extremely close to the parking spot. If I am running late, this is an inconvenience most of the time. You get the money anyway, so I don’t see what the issue is if we aren’t that close to the parking spot.

Drop off was great and easy. Using the app to pay and request my car was even easier. My problem came when I walked out of the airport to pick up my car. There were no signs of where my car would be when I finally found my car the valet attendant explained that he didn’t want to pull my car up to the airport because he didn’t want to deal with the traffic. When I explained that if he wasn’t going to pull up to the airport he needed to have a sign of where to go he proceeded to tell me at least my car was there to be picked up. Very unprofessional and condescending. Not what I expected when I paid for valet service.

I parked at the parking garage at 3939 stateline rd in Kansas City, MO. I received a violation notice in the mail with the inaccurate date and time of entry/exit and am being charged a $70 violation fee for a $12 ticket. This feels like a scam as the signage on the garage is not user friendly especially for those who have never been in a garage of this type. This was my first time parking in this garage and will for sure be my last! Especially because the timestamps and dates are inaccurate and they are asking me to provide proof that their camera timestamps are inaccurate. Please void my parking fee for the full amount!! This is not fair to those of us who have never been in a parking garage of this type and your company is taking advantage of this!

These private parking businesses are all predatory in nature, and this one is just like the rest! Trying to talk to support is beyond frustrating and inconvenient. There was no warning about a charge to make sure my account would be current, and now instead of being able to pay my pass I have to wait until a $10 authentication charge falls off to even attempt to pay again. This is going to take enough time to where I will have no choice but to pay a late fee on top of my already expensive charge. This company is beyond frustrating to deal with, and I am so tired of these greedy parking pass businesses encroaching on my city!!!

I’ve lived overseas and all the parking in Europe you have to pay for. They have a system like this, however there is still a kiosk that you can physically go to and pay. Here you can’t. We’re currently stuck in the building because our license plate is from Germany and it doesn’t register that. Granted it’s German. However, we’re now unable to leave and no one seems to know what is going on when we have talked to multiple different people within the company. We will be avoiding these parking garages in the future. I just would like to pay and leave. Their help number isn’t helpful since they never answer and when they do they don’t know what’s going on.

My wife parked in a Metropolis lot for train service to DC. This usually costs about $9 for the day trip which is fair. However the last time she parked there, the cost was over $50 because of an event rate charged every 6 hours, in 6 hour blocks. No signage at the lot and no notification of the event rate until the final bill. In my opinion this is an extremely dishonest practice (but I am sure it is profitable). I asked for a discount and was denied twice with their support stating something like ‘we post it on our website so that should be good enough for you’. Glad she did spend the night in DC or the parking would have cost well over $150.

Went to the Chicago Gangnam market and scanned the QR with my girlfriend and the company put the WRONG QR on the wall near the elevator so instead of it being for Chicago it told us we were parked In Maryland so we had trouble validating parking. They need to make sure the proper codes are placed or this will screw so many people over and cause as much stress as we have gone through in the last hour now. Avoid parking with them and try to find city street parking or even elsewhere and take a walk or at the very least check multiple of the posters for a TINY number printed on the top left corner to make sure they are all the same. Ridiculous

Used Georgetown metropolis parking today and it took me 15 mins of driving around to find parking. No signs for lights or people indicating where the spots were. Had to wait on someone to leave (should have been said full when I entered at street level so I could park else where). You have to fill out your personal info and license plate number and find internet service in a parking lot to fill out all the forms to exit. The I exit in 31 mins and they charge me an hour. They took 20 mins of my time alone. And charge more after 30 mins. I’m not sure I could have even left in 15 mins (grace period had I turned right around. Customer service said sorry, you were there 31 mins you get charged a full hour. Don’t claim it’s easy and fast. It’s you pushing work to me. To help; make it easy to find parking. Second, make it easier to fill out the exit info and pay. Funny how internet works fine at the exit but not in the parking lot.

I had to dispute two parking notices despite having an active account and using the drive in and drive out system as intended. The core issue appears to be how the platform handles license plate matching. If a plate is incorrectly linked or tied to another account, the system may fail to charge automatically and instead generate notices with added fees, without clear or proactive notification. Resolving this required multiple follow ups and a detailed understanding of how the system works behind the scenes. Most users would not reasonably have this level of insight. Support was able to partially resolve the issue, but the overall experience exposed a gap between how the system is expected to function and how it behaves in edge cases. When it fails, the system shifts the responsibility and cost onto the user instead of addressing the underlying issue.

My blood pressure rises every time I have to engage with this app. This is honestly the biggest bummer and so inconvenient. Having to share data with a company just to park is disgusting. Having to engage with an app in A PARKING GARAGE WHERE NO ONE GETS SERVICE IS INSANE. WHY DID ANYONE MAKE THIS APP OTHER THAN A CRAVEN CASH GRAB? Absolutely disgusting from top to bottom. Nothing about this is convenient or good. I will never be like, thank god I have that app! That sometimes erroneously charges me and has direct access to my credit card! This is something that benefits building owners and the app creators but no one else. I hope the people that created this app fail. I hope they are haunted.

This company took over the garage at my work. They increased the monthly and daily rate. Multiple cars have been broken into due to lack of security. I stopped paying the monthly because $200 a month to park for maybe 12 days out of it. So I started paying daily. Out of the blue two months later I get a charge for monthly parking. So I reach out via email 3 times with still no response. I call and no one picks up. So I go to work to park cuz you know I have monthly parking for July. Get in the garage and am charged the daily rate and have no record of an active subscription! This place is predatory and a scam! DO NOT PARK AND SUPPORT THIS COMPANY IF YOU DONT HAVE TOO!

They manage parking at Parkline Miami and they owe me money because they kept charging me after I moved out of the building. At first, they said they would process the refund. 6 weeks later and they have started ignoring my calls and messages. I’ve been calling the manager Julio every day and he just ignores me 99% of the time. When he does respond once in a while, he says he will give me an update but inevitably never does. Not to mention they damaged my car multiple times while I lived in the building. Beware of any time this company is taking your car or charging you money.

No working receipt anymore. Because why would they care except to take money from you. They have been monopolizing parking across the city. Removed options to start parking. Sometimes decides to end parking earlier. Tried to claimed I parked over night stating they had proof that I didn’t leave. Had to send them video of my car outside the garage ad proof to only get my parking waved as a curtesy when they failed to do their due diligence. I’m surprised this company hasn’t been sued because they make things worse and will take your money while having you fight for it back.

Customer service representatives immediately try to transfer you when you mention parking notice. They talk over you instead of trying to understand what you are saying. I’ve experienced miscommunication to where a representative canceled my subscription instead of trying to figure out the issue or understand me. I received a parking notice while having an active subscription and before due date of my payment. My subscriptions disappears in the app every month, it’s a stressful situation. The parking lot I park in is trash and not safe. I don’t like the company or the app.

My doctor office is in a building that recently switched to metropolis. We used to get a ticket for a validation to get a discount for using the lot. The validation scan did not work, and the employees working claimed the company knew and was automatically refunding customers. I reached out to customer service to dbl check and they are blaming me for not reaching out sooner. No security present in lots now with them, and I don’t feel safe leaving my car in one of their lots.

I traveled to Detroit,MI and tried to start a visit for my somebody else’s car. It started to charge my own car which is in another state and didn’t even entered that garage. The customer service created a ticket and they keep asking me to send them picture of the car to investigate and they don’t explain why they need it. I sent it anyway and now they say send us a closer picture to “investigate”. This what a scam does! The customer support is terrible or doesn’t exist at all. I am waiting for an agent to answer for +20 minutes and it doesn’t connect me to anyone. If it’s not a scam, then what is it?

I’ve parked using this app a couple of times, and never had an issue with the app itself, the customer service for the app/website is AWFUL. I messaged back-and-forth with them about 1000 times trying to figure out why I couldn’t hit the submit button on their website (it wouldn’t let me scroll to it) and they kept emailing me asking me a bunch of questions and telling me to do a bunch of things that I’ve already tried. Never parking with y’all again. Nobody in customer service will help you if you ever have an issue.

They made the simple process of dipping your credit card on the way out of a garage somehow excruciating. apparently, the system is meant to scan your plate on the way out, but every time i’ve used a garage serviced by metropolis i have had to call customer support because the timer did not stop when i left, incurring extra hours of fees. furthermore, it appears that if you want to visit two businesses with parking validation codes, you still have to leave the garage and drive back in in between in order to redeem both codes because the developers failed to consider you might want to patronize more than one place in the area, and validation discounts are completely nullified by staying even one second over. in short - - park on the street if you have to, it goes directly to the city instead of the pockets of yet another purveyor of middle-man apps.

I used to love this app because it remembered me at the parking lot and I could drive in and out without having to check the app. But my last 4 visits to the same parking lot have been ridiculous. The camera may check my plate in but not always and it never checks me out. So I have to contact support to reverse the charges. On most instances I just contact them via email and the reverse the charges but on the last issue they transfered me once and then told me they had to transfer me again and I got upset and they said they reversed the charges. I used to love this app because they had cameras to check when you entered and exited but this has become completely unreliable. Other apps are more reliable. Hoping Optimist Hall will investigate a better parking app. This had potential but it’s definitely not it.

Unbelievably bad parking experience. I have parked all over the world and never experienced such a miss jointed experience as with Metropolis. On start my parking session I receive no confirmation by email or text that had paid or try to pay so scrabbling around the interface, I clicked on, the duration suddenly it became two days. As a result, I was overcharged $16. Desperate attempts within seconds of doing this to try and ask them to only charge for one day failed they do not care. They do not want to be involved. Avoid these folks or cost. they are absolutely the worst of the worst of parking people.

This app makes it harder to park places, and makes it just harder to go about my daily driving. The app is super clunky and the advertising is extremely misleading - they state that it makes it easier but it actually requires several steps in order to use the app. It’s so easy to just pay at the entrance of a parking lot and this app has zero benefit over the kiosks that are normally there. I don’t understand why anyone thought this would be a good idea. Now I just have to find street parking wherever businesses make the mistake of using this company in their processes.

If I could give this app negative stars, I would. The pay to park signs never work at my location. It’s so bad people line up at the cash machine to pay for parking, they don’t even use the app. The app does not let you stop and start a new parking session for 24hr after starting a session. So, you have to wait to start a new session and to receive a text receipt in order to start a new session - potentially causing you to miss your train while you wait to start a new session each day. Horribly built. Wouldn’t recommend to anyone.

This is honestly the worst parking service I’ve ever used. Unfortunately, I’m required to use it both at my apartment building and at my gym. It’s supposed to be smart and efficient, powered by AI and all that, but in reality, it’s incredibly unreliable. Sometimes it reads your license plate correctly, and sometimes it doesn’t. As a result, you end up getting charged incorrectly and then have to waste time contacting support just to request a refund. It’s a horrible experience. There always seems to be something not working properly with this service.

There’s only one way to sign up which is through your phone number. I’m on data plan and had to turn on roaming just for using the app. There’s no vending machine at the parking station and I can’t turn around. It is a forced sale. Very Poor experience!!