MARTI: TAG & Scooter Customer Service

MARTI: TAG & Scooter Positive Reviews

A little disappointingFirst of all it's fun service to have in a beautiful crowded city of İstanbul but the problem is that you point out to people about the wrong parking fee and other few things and how the customer would have to pay a fee of hugely exaggerated price if he accidently break or damage the scooter second of all that price of 9000 turkish liras could buy three XİAOMİ scooters which are more reliable than the ones you guys offering in your service. Last of all the scooters you have are in a TERRİBLE condition and they are moments away from breaking in the hands of any innocent customer and eventually will blamed for it by you guys. And one more last thing, İf it breaks while being Used by someone in the traffic they will get really hurt and there is no one else but your company to blame..Burak MgVersion: 1.3.2

Literally the best customer support out thereI don’t usually write reviews as I don’t get enough time to do so, but have to admit, Marti’s customer support staff is absolutely the nicest out there, I had an issue with a scooter that wasn’t working properly, literally after a minute of sending a feedback to them, they called me regarding that issue and immediately offered a refund, this is the way a business should be working like, Marti’s might not be the quickest scooters out there, but it definitely has the most friendly and English - speaking staff and that’s what matters the most to us non Turkish residents / tourist..JonathanUSAVersion: 3.0.2

Absolutely worth it!I don’t do reviews on apps often but Marti was great! As an American with extremely limited Turkish when I had an issue setting up and verifying my information I figured I was in trouble but no, their service reps spoke English and helped me immediately! I also had an issue with a malfunctioning scooter where I couldn’t end the ride and called and they sorted it for me right away. I couldn’t be happier with their quality of support and services!.GuitarnessVersion: 4.2.2

Mati Electric ScootersIt was definitely a worth of experience, the app is so practical and easy to guide you during the process, I recommend everyone in turkey to try it and move around a beautiful city of Istanbul..Hamzeh AmroVersion: 1.5.6

Easy butThe ride is fun and useful. A little bit expensive for someone that wants to use it contatantly. The verification process takes too long when you download the app for first time. So it’s not like instant to use a tip: use iCloud/iOS / google play account to instantly verify rather than ask for ID and bank info..BasharkaissiVersion: 5.1.0

Really great, with room for improvementSo useful, fun, and easy to operate! My only two difficulties are: 1) it was impossible to verify my account at first; later on, it worked fine and I don’t know why 2) I wish I could see the no-park zones before starting the ride. I went really far only to realize I was in a giant no-park zone and had to backtrack half the distance, losing time and money. I would have planned my trip differently if I’d been able to see the no-park zone beforehand. As it is, I should have looked at the map right after unlocking, but I still would have lost the unlocking fee..BeeMikKayVersion: 3.1.0

Needs improvement for foreign cards and phone numbersTried once, great experience with a local credit card and phone number. Couldn’t verify a foreign number (didn’t receive the verification message) and couldn’t use a foreign card (just received an error message), hence 4 stars..XodrVersion: 3.0.3

Forces to update the 180 megabyte app every few weeksGuys, you've made a great app. Why the heck force to update every few weeks? You don't introduce drastic UX changes, please don't force to update every time without letting use the old version. Some people don't have unlimited wireless internet..Artiom_Version: 5.4.4

GreatNice and easy control , worked for me👌.DrMahaamVersion: 5.16.0

FastEasy to ride.Cimi4141Version: 2.1.2

Not to be found in areaSaw one scooter in levent downloaded the app but the map shows zero and wherever i drop the pin it says none found. All of istanbul..GstaflowVersion: 1.3.8

Awesome ride!Best way to move around Kadikoy 😎.OSCAMARVersion: 1.2.13

MapThere is no map to navigate.Hedee SurchiVersion: 5.1.0

Boris35.5Süper.Boris35.5Version: 5.15.0

ÖneriMartı uygulaması haberdar olduğum ilk günden beri severek kullandığım bir uygulama olmasına rağmen, trafikte kullanılan bir aracın aynasının olmamasını anlayamıyorum ve eksikliğini çok yaşıyorum. Martı kazalarını da( gerek scooter gerek motor) göz önünde bulundurursak dikiz aynasının önemi çok büyük. Bu konunun dikkate alınmasını rica ediyorum. Teşekkürler.AcheliaErtenVersion: 5.13.3

FunSo fun.MahsadaVersion: 1.5.6

Mk.hamzaGreat app!.M.kareemVersion: 1.5.4

MuhteşemMuhteşem😄 aklınıza sağlık👍.CelebilaleVersion: 1.2.8

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MARTI: TAG & Scooter Negative Reviews

Defective verification system and unresponsive supportIn order to start using the app to ride a scooter you first need to verify your profile. The verification, however, doesn’t seem to work at all if you’re not a Turkish citizen. They have a form where you can upload your passport photo and information but after trying for at least twenty times in the past two weeks, I am still unable to verify my profile. The same error message shows every time. I notified their support about my issue but got only a one line response in return: “upload passport in app”. They didn’t even try to understand my issue or offer any helpful advice. And now they don’t answer my follow-up emails. Save yourself the trouble and use other user-friendly scooter services available in Istanbul (hint: the red ones and yellow ones are great and very easy to use)..ElbartosimpsonVersion: 3.1.0

ThievesWhen I pick up a scooter that doesn’t work, you take your money for two unused minutes and don’t give it back to me, this is stealing. When I try to park the scooter next to other Marti scooter and your application doesn’t accept it for ten minutes, then you did t only steal my time that I was trying to save by using a scooter, you also stole money. If your service say they can’t help with those issues why do you have them?!???.AsaburubVersion: 3.0.0

Not satisfied with customer serviceFor international people, you should be carefully to use, I click to register but the company did not sent me any confirmation, the agreement is only in Turkish language, I do not know what they are talking about, but I am stuck to receive their confirmation and email them my problem but no response for 24 hours!!! I see people use it, but it is not reliable for me yet without a good customer service and WhatsApp number to follow up,.3712119Version: 1.5.6

They don’t delete my accountThere’s no an option to delete your account/personal information. You have to send a message/email via inbuilt feature to the technical support team to get your account deleted. I have messaged them couple of times over 6 months but they neither delete my account nor respond to my messages..Rsln9Version: 6.2.0

Bad Customer ServiceI couldn’t end the ride and i called the customer service but no answer for 5 minutes. i asked refund for those 5 minutes several times (via mail, phone..) but they rejected the refund. i was one of the most loyal customer from the start but not anymore. there are lots of other alternatives and i am using them from now on..GadanbelanVersion: 5.12.0

Doesn’t workThis app doesn’t work. When you try to check out a scooter it gives some error about verification still pending. This process seems to take at least several days. So on a visit to the city, worthless..Doctor ZzzzzzzzzzVersion: 5.4.4

Not for Americans !If your not Turkish don’t even waste your time. I have been trying for 2 days to sign up but since I’m a United States citizen it won’t allow me to be verified. What a joke on any foreigner coming from a USA or any country. It simply isn’t better than hop. Make sure you try hop there nice fast and don’t require you to be citizen..GbsucksVersion: 5.14.1

Save your self sometime get another companyImpossible to verify the account unless you are Turkish citizen. Me and my husband are from US and we both wanted to ride with marti but the app and the Custumer service is useless ! Save your self a time get something els . Account is not verifying and it won’t let me even put a payment ! Not worth it.VikaKrulikVersion: 5.1.0

“No park zones” have serious problemsIn the Sisli district, this app has introduced ‘no park zones’ where you are unable to park and end your ride. The problem is, if you are outside of this area, it still won’t let you park. Either the app can’t judge your location correctly or they haven’t marked the boundaries correctly. They should get rid of these zones or fix their app.BignmmmVersion: 1.5.4

It is impossible to verification your profile if you are not Turkish citizenNobody answer support when you cannot verify profile. I tried 30 times at two weeks ago. If your not Turkish citizen app need to upload your passport or ID card and after upload your passport app doesn’t respond..RedarmyarmyVersion: 3.1.0

Profile verification!It requires a picture of yourself and your passport or ID as a foreigner! I spent 10 minutes trying to ride a scooter and uploaded all the required documents and your app still froze and let me out! It requires more verification than booking a flight across the world! I find it very stupid!.CptmahmoudVersion: 5.12.0

Bad application !BinBin is better ! I m trying since weeks to verify my account but the app not working … I even sent them email and I included my ID card and passport but they keep asking to upload via app … I explained many times that I already did that but no one hearing me ! With BinBin I verified my account in 5minutes.NNidalVersion: 3.1.0

Very disappointed by the marti appI am not a Turkish citizen and I tried to rent a scooter I couldn’t cause I think they don’t accept non Turkish citizens I tried to verify my profile thousands of time but it isn’t verifying maybe because of my non citizenship don’t know or maybe there is no one accepting the account request..Insta: abdul_as0Version: 3.0.3

Fraudster!I added a lot of money to my balance and when I tried to use it, they gave me a problem and said that you must register your bank card and they have given me damaged scooters several times and did not return the money..Applecenter935Version: 5.20.0

Horrible company and horrible customer serviceOne of the worst companies in scooter business. I traveled in so many counties and used these kinds of apps but I’ve never seen such horrible company like Marti. Stay away and use other alternatives which are plenty of them in Turkey!.Oktay SekercisoyVersion: 5.14.1

Not tourist friendlyThe app requires verification by taking your selfie and a live picture of your identity card (or passport, or driving license) I tried all the documents (non-turkish citizen) and they were all rejected. There are no instructions about why the documents are being rejected..SubhanîVersion: 5.12.0

Useless application for foreignersThis is first time ever I couldn’t use e-scooter. Never had any issues in many countries I visited. It took me a while to register (registration flow should be revised) I added 3 cards non of any worked, I was asked to verify myself twice. Finally got error message that my card can’t be used..Andreeeeeeeeeee11111Version: 2.1.1

TerribleWhen i got the app i was excited to ride a scooter but there were so many negatives about it. i let my little brother ride it for a while and there was a number constantly calling me telling me that people under 14 couldn’t ride it in such a rude tone and messing with us. i was going to the restroom and let my younger brother ride it when he comes up to be and says it automatically turned off. hated the service don’t get this app..FLWhiteroseVersion: 5.14.1

Verification disasterHi there Unfortunately, there are so many problems for verifying the identity of users whether with passport or Kimlik. In this competitive market it would damage your brand and will limit your customers. Please facilitate verification and expand your market accordingly..BisphVersion: 3.0.3

Expensive and too much restrictionsThe terms of use are so not friendly, the devices are broken, the ride is expensive and if you use it once you feel you don't want to use it again. A bicycle journey is much more fun and much cheaper..BillDonnyVersion: 1.3.13

Don't accept a Turkish driver's licenseI tried to verify my account with my Turkish driver license for at least 10 times. Each time they rejected it with the message "your license was not approved because you shared a different document instead of a driver's license"..Dmitry43Version: 5.14.1

Useless and annoyingAs a tourist you cannot do anything with the app it's not going to except your identity and it takes thousands of years to approve your credit card Probably it's only good for Turkish citizens.JpazoukiVersion: 5.6.1

Not tourist friendlyI downloaded the app and send my USA ID and setup my credit card but I was not able to make reservation or add funds to the account. Do not recommend and there is very options in Istanbul..K900 ownerVersion: 2.1.2

Can't use the appI cant register to use it when i put my passport photo it tells me make sure your information is matching when its matching i cant verify my account.Abdullah mohammed 19Version: 3.0.2

It’s takes forever to activate an accountI waited in the middle of a night waiting to get my account activated and it didn’t. And they took all my information 👎👎👎👎🤣.Alex iqVersion: 5.15.0

ExpensiveI got on an electric bike and paid 23 lira for a 1.3 km ride in 4 minutes, which was the same as a taxi ride. That's why I thought it was expensive..NavidkhannnnnnnnnnVersion: 5.4.4

Confirmation messageI didn’t receive the confirmation message on my local number. Waited for more than 30 minutes..AFK111Version: 1.3.8

HorribleNo customer service whatsoever. Says my card not working while it is. Tried another card, same thing.Malkoun_MVersion: 2.0.1

Very hard times with verificationIt was so hard and still doesn’t work.YayyuuyVersion: 5.0.2

This app didn’t work !!!I have been trying to verify my account for a month and it's not working.Osman is nuVersion: 3.0.2

ProblemThe marti that I got had a problem it keep boosting without my control.AyverdiVersion: 1.3.3

Foreign userIf you are a foreign user it is impossible to use this application. But i can’t say i am suprised since it is a turkish made application..KekoreooVersion: 3.0.3

Not enoughI can never end my ride at first try the app always gives an error and need to be re-opened....GlovoenkotuVersion: 1.3.9

Unfriendly to English speakersThe app doesn’t work. Can’t load foreign credit cards..Poopface 3005Version: 5.12.0

Bad experienceI tried to verify my account and they keep denied the verification without any explanation.AjjajVersion: 5.9.0

PrincePrices have been changed without notifying users From 0.59 TL to 0.79 TL which means 0.2 TL for every single minute.Hasn7Version: 2.0.0

It has many bugsWhen you need marti , usually you can not get the car because It has many bugs and many times the app kick you out!!! Pls pls fix the bugs.ElehrdesignerlinesVersion: 5.14.1

Bad experienceThe scooter can’t go uphill and I can’t end the trip. I got charged for additional money!.Richie RiRiVersion: 1.3.12

RezalettHayatimda ilk defa review yaziyorum. Yine bir yurt disinda olan servisi kopyalama cabasi. En azindan yurt disinda ikiden fazla scooter var! Yuklememle silmem sigara icisimden kisa surdu. Hayal kirikligina ugradim.Uzgun surucuVersion: 1.2.12

Geceleri binemeyecek miyiz????Ben boyle bir sey gormedim. En cok kullanicagim zamanda app offline. Sacma sapan birsey. Kiniyorum..BallnazzarVersion: 1.2.12

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