Solv: Easy Same-Day Healthcare Customer Service

Solv: Easy Same-Day Healthcare Positive Reviews

Love it !I took my almost 2 year old here this past weekend for a head injury. After hitting his head on the wall and actually breaking through the drywall, my toddler was a bit wobbly. His regular pediatrician office was closed but they told me over the phone to take him to urgent care asap to get him looked at for possible concussion. This was our first time visiting this office, I really loved the environment and all the colorful walls and cute designs. It definitely made my toddler feel comfortable. The staff was very helpful and friendly during check in and filling in paper work since it was our first time. The doctor was really nice and my son was comfortable with him. The visit overall was the fastest visit I have ever had! My son is totally fine. But I will be honest, after reading several reviews, I do wish the doctor would’ve taken a little more time checking my son for a possible concussion. I’m not a doctor so I will be honest, I don’t really know what to check for, but all he did was check his eyes with a little light. Is that enough?? I’m not sure. I did ask a few questions, and the doctor answered all my questions politely. We will be coming back here for emergency visits. Hopefully the doctor takes his time when needed :) but no complaints here! :).Liam&IsaiahVersion: 4.5.3

The Amazing Solution to a Typical Problem!I don’t even know where to begin! Solv is quite literally the answer to my doctors office avoiding prayers. I woke up a few days ago, figured I had a sinus infection brewing but decided eh, you don’t know what you’re talking about. Just ignore it. Saturday morning rolls around, Come to find out, I knew what I was talking about. Pounding headache, sinus pain, can’t swallow. I was a mess, after sleeping the day away, I woke up at 530 and was sure I was screwed. When I remembered Solv! I logged in and there was an appointment available 12 minutes later. I signed a virtual form, verified my info and then saw the angel of a provider who listened to my symptoms agreed I had a sinus infection and sent me a script for antibiotics and a few other feel better meds! I was able to wake up schedule visit and pick up my script within 36 minutes. On a Saturday evening. I’m a longtime doctors office avoider, so the fact that everything was so simple and so easy was fantastic. Not having to leave my bed except to get my meds was even better. For anybody who doubts telemedicine or it’s abilities let me tell you….Solv is the way of the future, don’t knock it til you try it!! 5 stars all the way, thanks again Solv!.XxWonderlandxxVersion: 4.5.3

Urgent Care WITH Solv= 🤘🏻🤘🏻, without =🤦🏻‍♀️🙅🏻‍♀️💩Solv made all the difference in the way I will now view making a Urgent Care visit in the future! Booking an appointment that day and not having to take a blind guess on when’s gonna be the best time with the shortest wait time to drop in cause you dread how your irritable 3 year old is going to get through a potentially less than desirable long wait time, and then I wonder how I’m gonna make it dealing with him! I’m SOOO grateful to have made my appointment earlier that day. I have already been a huge fan of the Woodcreek family, but it just got so much better thanks to Solv! Knowing now that I can go online, book an Urgent Care appointment (if I can’t get an appointment with anyone that day and it’s not a life threatening emergency), and that they honestly will honor my appointment time ( which in my case it was putting me in front of a dozen other people who were there before me as a walk-in), the whole experience from start to finish was extremely fast, easy, and took all of that dreaded hectic chaos and out of the equation that would’ve been a nightmare no doubt otherwise. And it left a big chunk of my day to me instead of waiting in a clinic for hours trying to please a unhappy toddler..Empatic_ariesVersion: 3.2.11

Solv or to Whom it may ConcernI have had to use Urgent Care twice in the past. The first time I was a walk in. The doctor and the staff were extremely kind, especially given the circumstances. Even though they were extremely busy and took the time to see me. The young lady working the front desk told me about the app they have called Solv. You can do everything from the app like book your appointment and the time that works best for you. You can go ahead and fill out your paperwork and put in all your insurance information. If you’ve been there before the app will store all of that for you and you can always update any information if you need too. I highly recommend them for anything. I’ve told all my family and friends about them, which a couple of them has used them in the past. I just wanted to say thank you to all of you for your warmth, kindness and all you do. Sincerely, Erica Phillips.Jesus is my one and onlyVersion: 4.0.0

Rapid Urgent CareRapid Urgent Care on Veterans Hwy at Cleary in Metairie is by far the best, most professional medical facility I’ve been to lately. The first contact by phone was most quick and thorough; the young employees running the clinic (I’m 63 years old so “young” is relative) are so professional, so accurate and assuring. Today was a doctor cyber day where the clinical assistants took all the information needed and prepped me for a cyber visit with the doctor which was quick, thorough and easy. My Covid test was negative and they gave me a steroid shot because I’ve been sick for almost a week. Meds were e-scribed to nearby CVS and I was done and on my way home in an hour without contaminating anyone or being exposed to others. This is the way healthcare should be run. This clinic could teach other private and urgent care clinics a lot. Thank you all at Rapid Care Urgent Clinic!.Tommie Duffy - Happy PatientVersion: 4.1.0

Stress free urgent care experienceI used Solv to book an appointment for an urgent care visit to avoid the emergency visit costs associated with my insurance plan. Not only did they make the booking experience flawlessly simple, they provided incredibly useful information that answered all the questions I had about my insurance right on the initial landing screen. Thanks to the design I was able to see the full picture of my insurance plan as it related to my upcoming appointment and understand what questions I needed to ask to make sure I was receiving the care that worked with my plan. I can’t overstate how thankful I am that Solv was available for me, for free! It saved me from hours of calling hospitals and clinics, and likely saved me thousands as without it I would have surely given up trying to be economical and gone to the emergency room to address my issue. Thank you Solv 💕.Ll5928Version: 3.4.1

Online Appointment Process - Good but Disappointing (see comments below)While your app was relatively easy to navigate, I found, upon arrival, that some data/info entered via your app was not received by the clinic, even though some entries were made/edited several times. Also, I found the waitlist to be deceiving because we still had to wait 2-hours, even though the wait list showed only 5 patients ahead of us. So, it gives you a false sense of expectations upon arrival. It would therefore be extremely helpful to provide a rough estimate of wait time before arrival, using additional or more up-to-date information using available clinic data, such as delays due to walk—ins, staff shortages, etc. Interestingly, check-in desk was able to instantly provide estimated wait time based on walk-ins, available patient room availability, etc. Therefore, I urge you to seriously look into using more up-to-date information. Thanks!.Rabbit1sVersion: 4.3.6

Fterwards. As if that’s not the best partGreat app that actually does what it states in description plus more. ost humbled app se en so far with person in mind when you need help at the moment and check on you even afterwards. As if that’s not in itselfA reason to at least check it out for yourself there’s no as really there’s no as when you’re not using it actually leaves you alone when you’re not using it does he keep popping off, doesn’t kill your battery…Do use a lot of tabs for a lot of things so if I’m in prison it’s not like it’s my first medical app to check off a win on no basis. I’m also a nurse.I’ve been interested in where medical actually going all of our roles in it that can revolutionize the healthcare system. I’m excited for it! Ty Solv!.Lilmkluv13Version: 4.0.0

I love this serviceI love that you do not have to stay in the waiting room especially when you are sick. When you are not feeling well, you do not feel like being around people in general no less other sick people. I check the waitlist about every five or ten minutes depending on where i am on the list and i enter the waiting room when there are three people ahead of me. Who ever invented this system is a genius and I wish more clinics used it. I truly believe this is what puts Nextcare above the rest. The Physicians, Nurses, Physicians assistants, and Nurse assistants are so so lovely. I’ve never had a problem and i’ve been here four times in three years. Thank you to all the Nextcare Staff YOU ROCK!.RlbechtolVersion: 4.5.3

Better than expectedThis is my first time using SOLV and I am very impressed. I joined the call 10 minutes early as suggested, and to my surprise the Provider joined a few minutes after I did! The appointment was effective and efficient and couldn’t have gone better. I am so grateful that I did not have to drive to the Urgent Care feeling as sick and miserable as I do, even though they are less than a mile from my house. I have already told my spouse how great my experience was so he can utilize it if needed in the future. Setting up my account in the SOLV app was a bit time consuming, but now that I am set up it will be easy to use going forward..MustangKen64Version: 4.1.5

Best of the best!Solv is a great way to book last minute appointments. I love how only top rated doctors are available for appointments. I also appreciate that the app walks you through what your insurance covers vs what it doesn’t. I have used ZocDoc before and it was terrible. I once went to see a doctor and according to the site was in network and only after my appointment did the doctor tell me I was out of network, in which I had a $800 out of pocket fee I had to pay. When I tried to post a review, ZocDoc didn’t let me (as the dr’s need to confirm you actually went to their offices for a visit). I’ve never had that kind of experience with Solv. In short, great app and I would highly recommend it.Hayleyd48Version: 3.2.5

Amazing for scheduling medical appointments!I booked an Urgent Care visit for a symptomatic COVID appointment in less than 10minutes and was able to do all the registration online beforehand. Everything was clear and easy, including uploading my insurance. For reference, I use Henry Ford services within the Blue Cross Blue Shield network- other businesses may vary. Only issue I had is that some times were listed as “available” but when I attempted to book those earlier times it stated they were unavailable. Eventually found an available time. I’ve been using Solv since 2020 to find nearby clinics who handle COVID testing and it has been a phenomenal resource!.KJT3131Version: 4.5.3

So convenient & easy to use! Lots of resourcesEasiest online Check-in and app is so user friendly! Able to store all my information, including my insurance card, making check in fast and efficient. LOVE LOVE the live waiting list feature!!! Rather than sitting in the waiting room wondering how long you’ll be sitting here, nice to follow the wait list so you know when it will be your turn. The wait seems to go very quickly too! Love all the extra features the app offers including reminders for health checks (I.e. teeth cleanings, eye exams etc.). Just very impressed and think this is a GREAT app!!.Kbear4821Version: 3.2.13

** Must-Have App for Parents!****Title: A Must-Have App for Parents!** I recently started using the KidMed app, and I can confidently say it has been a game changer for managing my child's healthcare. The user-friendly interface makes it easy to navigate, even for those who aren’t tech-savvy. One of the standout features is the symptom checker, which provides quick and reliable information about common childhood illnesses. It's reassuring to have a resource that helps me decide when to seek medical attention. Additionally, the app offers helpful reminders for vaccinations and check-ups, ensuring that I never miss an important appointment. I also love the educational resources available in the app. The articles and tips on child health and wellness are insightful and written in a way that’s easy to understand. The community support feature is another highlight. Being able to connect with other parents and share experiences has been invaluable. Overall, KidMed is an essential tool for any parent looking to stay informed and proactive about their child's health. I highly recommend it!.JloveyzVersion: 4.5.3

Convenient & reliableVery simple to schedule my video visits & in-person appointments. The staff are extremely professional and helpful in solving issues. Also was told that they could refer me to a primary care doctor since I don’t have one yet. I signed my partner up for it too because we will definitely be using this service a lot more. So easy to just do a same day appointment right from the comfort of my own home. They accept low income medical as well so u don’t have to pay tons of money to be seen by a doctor. Excellent service ..BruceyBrusterVersion: 4.5.3

Carolina Urgent CareI had to book a last minute appointment, just before closing, but these ladies never rushed me once or made me feel as if I was inconveniencing them just before closing. Yet they still worked fast and efficiently, utilizing time and resources accordingly. Not to mention they did all this while maintaining genuine beautiful smiles and exemplifying their competence and professionalism. I felt so comfortable and at ease even during my own personal stress which was the reason for my visit in the first place. Thank you Ladies!!! 💗 💗 💗.DayTripp86Version: 4.5.3

Awesome placeCame here to see what is going on with me on my way back home in Morganton and the lady at the front desk Brooklyn is very nice, respectful and friendly and very pilot. She made sure to actually take a minute and listen to the reason I am here today. I definitely have to say if I lived closer this would most definitely be the place I would start coming to without a doubt. Beautiful place inside and nobody except me is here. If you haven’t been here and need to get checked out stop in and check this place out!!.Papasgurl84Version: 4.4.8

Urgent Care Walk InThis is a phenomenal place to go. They get you in and out, but you don’t feel rushed. They take all the time needed to properly explain and they make sure to answer any questions. Like I’ve said before, I don’t normally like walk in clinics, but this place has been our go to place fir the last year. The staff are the sweetest people ever, with most of them working 15 hour days during this epidemic and they’re still just as sweet. My whole family goes here and they are the best!.Memphis Movie NutVersion: 4.0.0

Easy, user friendlyI have gone to other urgent cares around town & usually try to schedule ahead, it typically becomes an annoying process because their websites or portals aren’t very user friendly. With the isolve app I have no trouble what so ever making appointments for my kids and I. They have many locations around town so if they don’t have the time slot you want at a certain location, chances are they have it at another. I wish all patient portals were this easy..😜😜😄😄😄🎶Version: 4.0.0

SatisfactionThis app is simple to use when scheduling a urgent care appointment. But moreover, it’s the people that work for this urgent care. That’s what makes it fantastic. The bedside manners everybody has in this organization is fantastic. I couldn’t ask for better medical care. It is rare, in my opinion, they have a doctor and a nurse and a front office individual look you in the eye every time you speak to them. When an individual looked me in the eye, I know the deer hearing me and listening also..Darth HeltonVersion: 4.5.0

ProfessionalA friend of mine referred me to this ER and I can say I was pleasantly surprised! The atmosphere is relaxing and staff happy to help you in any way! They had a different diagnosis than 2 other ER’s and proved to be correct! They have at least 5 locations in the Tampa Bay Area! Very convenient! I took a friend who was in a lot of pain to the Largo Facility yesterday and in the course of 2-3 hours had determined the root cause and made a referral for surgery! They also helped in reducing her pain drastically! She was very grateful! Highly recommended! Gary.Photobuff1Version: 4.3.8

Travel COVID TestRiverside is convenient, fast, friendly staff and easy when it come to COVID testing. I have used them several times over the past year for testing related to travel. The Solv app makes it easy to make an appointment. Only down side is you can’t schedule weeks in advance. You have to schedule appointment within 48 hours of the appointment. The process from start to finish is typically under 30 minutes with PCR results in hand when finished..TinarmstrongVersion: 4.0.0

Awesome ServiceI visited the Integrity Clinic today, as I could not see my Primary Physician until Monday, an I wasn’t feeling well at all. I cannot Praise the Staff and the service I received enough! Each one of the staff was absolutely Amazing and made me feel so comfortable! From the time I walked in until the time I left I was very well taken care of! All of these Professionals were on top of their game an I want to thank them for making me feel so comfortable and cared for! I recommend Integrity Urgent Care to everyone! They’re GREAT 👍👍👍👍.TraymyfaithVersion: 3.4.1

Luckiest day when I found this place/DocI’ve had awesome experiences with this place in Federalway wa. I found Dr Teves kind of by accident when I needed a new provider she’s got a wonderful bedside manner very smart and cares which means a lot. She does as much as she can for u.the secretary nurses just everyone is nice& they will also help you best as they can. I’d recommend this place to anyone. If you’ve had a bad experience or something it must have been a fluke of some sort bc all my times in office & on video has been great. Thanku.RRachelleSVersion: 4.5.3

Great app great serviceHands down the best way to have a doctors appt. The app was so easy to use, no glitches, and had a clean presentation. I made an appt online, downloaded the app, followed the directions with ease, and spoke to a doctor at my exact appt time. They called in my RX, and I’m on the road to recovery. I’m thrilled I didn’t have to drag my three little kids into an urgent care facility to wait for an unknown amount of time, and in the middle of this COVID nightmare. I’ll definitely be using this app and service again!!!.MommaBearJanVersion: 3.3.2

Covid CareI was in a panic when I tested positive for Covid 19. I could not get a response from my primary or specialist provider. Essentially I felt abandoned and knew if I didn’t get a consult from a provider I was in big trouble. I was able to speak to a compassionate PA and I chose to start on steroids . My Covid symptoms got worse with coughing and exacerbated my asthma. Thanks, to a wonderful health team that provider life saving care. Thank you Jennifer God bless you and give you much health..BedtineVersion: 4.4.9

Perfect⭐️⭐️⭐️⭐️⭐️This is my third or fourth time using the app for a quick visit in the clinic. Or a rapid Covid test. So fast and convenient. Very easy app to use. And same day appointments is the best for my situation. I have five kids with my husband and we have a ton of responsibilities so it’s. A blessing to find apps like these that’s easy quick and efficient and beneficial for my entire family. Thanks to the creator of this app. Very helpful and I’m very grateful!!!!.Jessy611Version: 4.1.0

Great environment! Awesome staff!Fast, easy and friendly service! Went for an std screening (walk-in) and was seen even though they were close to closing. The testing process was a piece of cake and there was no wait time. The staff was very sweet and welcoming. Plus, I’ve gotten my results back within 48hrs. I strongly recommend this place 100% for your physical needs, rather you’re looking for a primary doctor, or just a go to spot to be tested..T!Nk C.Version: 4.0.0

Best DOCTOR and STAFFI wont go anywhere but here. Dr. Ahmed is absolutely AMAZING!!!! She honestly cares about you and really listens to your concerns and will do everything she can to help you. The staff are awesome too. They make you feel very welcomed and comfortable regardless if you’re there for something very minor or something major. So if you’re needing to see someone give them a try…you will be very happy you did. They are AMAZING!!!!!.Becky959300Version: 4.3.6

Nice start, but....Our immediate care clinic started using this app to control registration for local COVID testing. However, the confirmation text tells us to “check in” when we arrive, which is 10 minutes early. Please give us a way to “check in” on the app. It’s covidtimes right now, so we cannot go inside the building. We tried calling the facility, but no one has picked up the phone all day. We’re now officially one hour past our appointment time, and we don’t even know if the staff knows we’re out here in our car waiting to be tested..19heykingVersion: 3.4.1

Care at Nite Hawk WylieCurrently in waiting room- seems like the care for children has gone done I’ve the years. I did attempt a new “urgent care” recently- they charge more money. I guess it is a toss up- want GOOD care - pay more Want mediocre care - go to Nite Hawk!! The furniture is dingy and even though the app Nite Hawk uses … Solv … repots you are next in line- other kids are going before you. Your stay ends up being way longer than anticipated. Just truly disappointed over time with how Nite Hawk is representing themselves..Sad diagVersion: 4.5.3

Not ready for prime timeI download after i made an appointment. Some how it set my account as my daughters. I entered nothing about my daughter. A big mess. I then try to add my wife and more problems. My wife had an appointment but it doesn’t show when she is selected. Took to much time trying to straighten things out. As a software architect, I would not have released this. They obviously missed many testing scenarios. When you are dealing with healthcare, you should never release an app with these types of bugs..PmcudeVersion: 3.3.2

Great app for a great serviceI have been using Solv for a while and the service is absolutely top notch. The doctors are very caring, thorough, friendly, and knowledgeable. I will definitely keep on using them in the future and would recommend to my friends and family or anyone who needs quality health care. They even take Medicaid and most other insurances. Thank you, Solv!.Adrienne💜Version: 4.5.2

Amazing urgent careThis urgent care is the most amazing one by far it was easy to make appointment online and when arriving the nurse at the desk was polite, the doctor listened to what I was there for and they made sure I felt comfortable and was took every step to make me feel better thanks I will be coming here and will refer there’s to come here as well plus the waiting area was very clean.DellaBaby85Version: 4.5.3

Great serviceThey have always been great to us the staff is very friendly. This is the only place that has been gentle with my daughter when it comes to getting swabbed for COVID other places have hurt her and she’s afraid to go elsewhere. Very easy to get appointments through the app and this is the place I recommend my family member and friends to take their kids..AilReyesVersion: 4.1.0

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Solv: Easy Same-Day Healthcare Negative Reviews

Never again !I wanted an appointment to talk about my mental health. I got a call from the “front desk” I guess to ask me a few questions. Then my “provider” or lack there of joins the meeting. From the first 10 seconds of a first impression I was uncomfortable and disgusted. Her attitude was terrible, THE APP let me make my appointment for 8:30pm. That’s not my fault, I could tell she was annoyed with taking my appointment. She said they close at 9 and asked me if I can reschedule or I can continue. I said let’s continue. Then she asks me some questions , very rudely she asked me why I haven’t seeked help after 12 years of struggling with my adhd. It seemed like she was profiling me or something. The whole experience was terrible. She put me on hold for a few minutes and in that time I decided I was better off somewhere else being treated better. So I hung up on the virtual meeting. She ended up calling me a minute later on my phone. I told her that her attitude the whole time was off and unprofessional, I went on to try to tell her I felt like I could tell she didn’t wanna help me, as soon as I started speaking again she cut me off and said “that couldn’t be farther from the truth blah blah blah” To some it all up, it wasn’t my fault the meeting allowed me to schedule for 8:30 at night . And if you don’t wanna do your job then maybe you shouldn’t be in the medical field. Her name was Victoria Ike. Never again will I try this platform for help..BizzarebrandonyVersion: 4.5.3

Why bother making an appointment?!?!At 8:00 AM. today I made a mid afternoon appointment I arrived promptly and gave my name and appointment time to the receptionist. I then waited half an hour when I noticed on the “wait time screen” hanging in the waiting area posted me as “next” BUT under the “Arrived” column it indicated “NO”. I went back to the receptionist concerned that this misinformation be corrected and she informed me that I was supposed to sign myself in (even though I spoke with her directly upon arrival and she gave NO instruction that I was supposed to do that) I foolishly presumed that speaking with her directly she’d log me in as arrived. At this point she informed me that there were three people ahead of me. I asked her if they had appointments and she said “This is Urgent Care” we have to take everyone as they arrive and that one person who HAD an appointment was already waiting AN HOUR AND A HALF!! Now earlier on the phone with a Physicians One rep I was told it was always better to make an appointment because those patients get priority over walk ins. NOT TRUE—my appointment meant nothing to her. And she rubbed more “salt in the wound” when she said there was no way she could give me even an approximate wait time. So don’t bother making a reservation and certainly don’t bother spending time filling out on line forms for a service that is full of baloney..New Stuff on iTunesVersion: 4.5.3

AppointmentMy son was sent home with earache yesterday. Had to wait till today to get an appointment. Got here at scheduled time 4:30pm. It is now 5:30pm and we are still in the waiting area. We were told it would be another hour once we are in a room but the rooms are full. Walk ins are a 2 hr wait. Why are we offered an appointment if we are not being seen in under an hour? This is really poor service and should be noted on the website that they are not seeing patients according to check in and appointments rather how the provider prefers. People are sick. People are waiting to get in. Patients are following procedures but providers are not? I was told this rotation of how patients are being seen was new to staff as well and changed up in the middle of the day?! Ridiculous!! Especially after the price we pay for the service and spend about 5 mins with the provider! This needs assessed..Mrs ArevaloVersion: 4.5.2

Horrible appI can’t believe this horrible app has such a high rating. Did nobody notice that when you want to review a provider’s rating on the app, it only provides the “Top” 20 reviews?! So you can’t read all the reviews about a provider - just the good ones. I had an appointment for a Covid test last night that I had to book through the Solv app. I have had a problem with the testing site unrelated to the Solv app that I am trying to resolve. Last night my appointment was visible on the app, but today, there is no record of that appointment in “past” or upcoming appointments. The app sends appointment confirmation number - which you need for your test - through a website and not by email or text, so you better take a screenshot of your confirmation number or it will be lost if you need to retrieve it later. I will be deleting this app, which unfortunately has a lot of my personal information, as soon as possible..Mjmj6969Version: 4.1.0

My antibiotic prescription was sent to the wrong pharmacyY’all have always been on point. However yesterday when I called Publix 3 time for my antibiotic prescription had not been received. My husband was going to take the prescription to Publix but when reading the paperwork I saw it was sent to Walgreens. My insurance does not cover Walgreens. In my profile it says Publix and I was filling out the paperwork I put Publix and the phone number there. Thank goodness my husband made the first two phone calls and finally at 7:30 at night went and got my prescription from Publix. The Publix pharmacist ended up calling Walgreens and having the prescription transferred. When I called guide wells back the man on the phone saw the mistake. And was going to have the doctor send the prescription to Publix. Unfortunately that didn’t happen. I’m grateful for my husband running around for me because I was sick as a dog..6SuzyQVersion: 4.5.3

Original appointment was falsely bookI could not check into for my virtual appointment required for me to get a COVID-19 test. I made an appointment at 9:44a for the earliest time of 1:33p and got an email confirmation for it. At 1:30p I click the link in the email and was prompted to enter my telephone number affiliated with my appointment. I did this on my phone and on my computer with no luck in progressing to my appointment . I clicked the reschedule button at 1:34p. The next available time was 6:36p. I was prompted to then confirm my profile information which included the phone number I had been typing in the whole time. Upon entering in the program I find there are two profiles with my information in them (the same information with that same phone number). I additionally never received an email confirmation for my newly 6:36p appointment. Working with this application amplifies the headache of dealing with COVID-19..Mblank564Version: 3.4.2

AwfulTried multiple times to make an appointment for my son. The app first showed no appointments at all then showed available appointments. Tried to make an appointment twice at 2 locations but when I hit the “book it” button, message said “sorry this appointment is no longer available” and to choose another time. Tried the next time, same message. But the EXACT same times STILL show available!!! We ended up just taking him down to wait outside in the parking lot for them to open to try to get a walk-in time. Not sure what the deal is but why is it showing available appointments only to refuse to book it but still show the time as available? This is making an already very difficult situation worse when we’ve now on our second day trying to get our son seen by ANYONE..Waspbuzz2201Version: 4.1.0

Would never recommend!I’m incredibly disappointed with my experience with this urgent care. I called to have my daughter seen after she was in a car accident, and the woman on the phone, whose name I believe was Christy, was shockingly rude and unkind. I understand that medical facilities can be busy, but there is no excuse for a complete lack of empathy when dealing with a stressed parent in such a serious situation. Christy showed no understanding or willingness to help, which made an already difficult situation even more frustrating. Urgent care centers should provide compassionate support, especially over the phone when people are seeking guidance during emergencies. This interaction has completely turned me away from this location, and I would not recommend it to anyone seeking respectful or compassionate care..A_Friend6Version: 4.5.3

Wait times??App is well done in terms of user flow but doesn’t actually accomplish what it’s supposed to. Made an appointment for 7 at a pro health got there at 6:55 and still have not been seen right now as of 7:40 (so a 45 min wait time). A couple people were walk ins who apparently registered before 7 on the iPad in the urgent care which bumps them before me? Even though the app kept indicating I was next I watched as the two people below me were removed from the list. My issue is not with the pro health center but the partnership with this app. Do not offer making appointments ahead if they mean nothing. Why bother using this app at all if it doesn’t do its job?? Could have walked in and had better results..Am19941917Version: 3.2.11

Had to wait an extra 1 1/2 hours after appointment to see DrMade an appointment for 12:30 online, drove my daughter 30 mins to urgent care only to be told I would have to wait an extra 1 1/2 hours in my to see Dr. The app should have a way to adjust appointments when there is that long of a wait time so that you can wait with your sick child at home. I could’ve made an appointment for 2:00 and got right in. The app also did not state anything about COVID-19 policies for my clinic. Had to drag my sick child out of the car only to be told to go back. All of that could’ve been cleared up with a simple message of policies on the app. Was given the excuse that that’s how urgent care works. Nope! That’s how urgent care who uses careless app making works!.JavaMomma75Version: 3.4.1

Will Never Use Again!App keeps reverting back to the ‘add credit card’ screen while waiting in the Telehealth room, repeatedly. My Telehealth was at 6:05pm, it finally went back to the Telehealth after the multitude times automatically switching from the credit card screen, and stabilized at the waiting room and stayed there at -6:40pm! Then when connected with a doc I was trying to turn my camera around to show the issue, then the cam would not revert back to show me! Because of this I continued to talk with the the doc with a view of my floor! Ridiculous service/app. This was my first time using the app, and I WILL NEVER USE THIS SERVICE AGAIN, EVEN IF I’M DYING!!!.BtakamiVersion: 4.5.3

Definite issues.The Solv app itself is potentially okay. However the records according to it have my name wrong with no way to correct it. It does not show my insurance information accurately which resulted in my being prompted for a copay I actually do not have. It doesn’t give me an option to correct my name or insurance information. In fact I am sitting at my urgent care now and had to use a second profile because it wouldn’t let me into the initial one. And the new profile it created it arbitrarily decided I was born today despite my putting in accurate information This is not okay whether it be a fault of the app and app developer or my local hospital system who uses this app for their urgent cares..DSly4425Version: 3.4.1

Did not honor original booking timeI booked online with solv. on the website at an Urgent care. I was never texted about appointment, got to appointment 5 min before booking time then needed to rebook at building and put into the wait list with now 20 people ahead of me. Most of which booked for appointments after my original time. Staff was very nice but struggling with the new system and could not find my original booking. I have refilled all the paperwork three times and downloaded the app, I would not recommend going somewhere that uses this system. Why allow people to book online and then not honor the time they were showing up for?.Cocobeast12345678910Version: 4.5.3

TerribleI book an appointment for a Covid test through here and when I went to the address there was a line of cars and a women administering test. I mention my appointment and asked how to get in the line. I was told they do not take appointments and that they were done giving tests for the day. My appointment was for 11am. She asked if I booked through this app. So, obviously there have been others such issues. They text you a number to call when you get there so someone can come out to administer your test. I called that number and got a recording that said the party I was trying to reach was not available..GoosepenVersion: 4.1.0

TerribleI’ve been using the same urgent care for years, and this app makes my checkin times terrible… if I’m sick, the last thing I want to do is something I’ve already done, when the information wasn’t changed. Asking multiple time about how I found my urgent care has zero to do with why I’m visiting. Returning patients already have their info saved and this app asking every time is a waste of time and energy! This app is supposed to make it easier, but for whom? Definitely NOT THE PATIENT! For a medical system app, you definitely don’t think about the patient- who is already physically sick.J.M.BoVersion: 4.5.3

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