SW Prime Customer Service

SW Prime Positive Reviews

South West Prime AppFinally, the 4th update to the Southwest Prime App is making the App easy to use, which results in fast service. The App begins with: Where do you want to go? Type in where you want to go. Next click on: where do you want picked up from? Type in where you want picked up. Click on the Request Ride button and you will see the ETA of your SW Prime Van. About 5-6 minutes before your van arrives, you can see the van close to your pickup location. Reminder: Be ready for the van, before you Request a ride. The driver can only wait 3 minutes. If you think the van driver will wait longer, the driver gets a call from the dispatcher & tells him/her to leave if the person who requested a ride, is not walking toward the van. Usually, a ride will arrive in 2-3 minutes or 5-8 minutes. But if the weather is cold, rainy or snowy, there will be a longer time for your SW Prime Van driver to arrive. No matter what, be ready when you Request a SW Prime ride. If you Request a ride at the end of the day, remember to wait until you arrive at your transit stop. No one can predict when a bus will arrive or if problems develop!.1983 Denver Bronco fanVersion: 1.10.4

Easy to use app , Awesome service !Always friendly drivers, great service and Freaking affordable price! Love this service! Thank you Kevin , Wayne, Rob, Tod, Al, Rosy, and all of you Awesome drivers! Yo App developers, please show the names of the drivers, feels nice when the drivers talk to you by your name and it’s nice if we thank them by their name; it’s just a humble suggestion. Overall Allison a great experience wit the application as well. 🥰.Trabajador ecenciales WalmartVersion: 2.22.38

Works wellThe app is straight forward and easy to use. I love how it’s not cluttered or busy. The service works just as well and if not better than Uber or Lyft. Highly recommend to give it a try..SuperAg1027Version: 1.12.6

Great way to get aroundI like the app, it’s really easy to use and save the places I’ve been picked up or dropped off.Wkburgess42088Version: 1.12.6

Affordable transport for the sw suburbsApp is easy to use like Lyft or Uber but even more affordable with the ride sharing. Highly recommend!.Ninu2423Version: 1.12.6

Works great so far!Another great option getting around!.Scottykp07Version: 1.12.6

Awesome!Super user friendly to figure which bus to take and when! Great app!.LaDame DuLacVersion: 1.12.6

Love itNew apps really easy to use. Like how I can save locations.18364928162Version: 1.12.6

Great Service!I use this app and the time and only have good things to say. Thanks for providing the service!.JszepVersion: 2.20.2

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SW Prime Negative Reviews

It does not work as intendedThe only thing that works is an immediate pickup from a location to the airport. The app shows no rides available from the airport or even worse, no rides available when you schedule a ride for a later time or date. You have to call to book any ride other than an immediate pickup from your location to the airport. SW drivers are always laughing and saying that everybody complains about the app. Crazy, but still SW Prime is the best deal and value in town..Sadura FamVersion: 3.20.33

Worst change everNot only taking much much much longer to get to and from places but also having sometimes more than an hour wait to go less than 10 miles from place to place. Also, there is still no way to be able to use your Go To card as a form of payment for a ride not connected to taking a city bus..Duesk0385Version: 1.10.4

Worst interface ever!I’d give it 0 stars if I could ! Usually takes multiple app refreshes to work. Very Glitchy search inquiry, destinations un-clickable at times, longer wait times , inefficient ride grouping/carpooling. Many days it quicker to walk 2 miles to work than wait on this apps “technology” ... Idk who this developer is but this app istrash ! Spend the extra $1 and take a uber..ProducedbyVersion: 1.12.6

Love the service, the app is garbage thoughJust as it says. The service is great but the app is useless..Applelover1967Version: 3.23.7

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