Hume Health Customer Service

Hume Health Positive Reviews

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Hume Health Negative Reviews

Doesn’t work to it’s abilities.So I’ve had the FitTrack app for over a year now. (And no I never had the old app to mess with the current.) I have worked with their customer service back and worth for days and we came to no conclusion or just an ignore in response.. I have deleted and reinstalled the app at least 5 times.. and yes I have restarted my phone.. there is a very big problem with this app and scale and it basically makes it just a normal scale that tracks your weight and nothing else.. on top of that you have to put in the weight manually.. what is supposed to happen is you tap “weigh in.” On the app, then stop on the scale, there are 3 circles that buffer. First one is weight (which works great), the other two don’t work and just buffer until my scale turns off.. they are supposed to log your estimated fat% and other data, then it plugs it directly into your app and you’re done. It worked for me for a few weeks and I’m not sure if an update broke it or what but it’s been like this for over a year now and still no fix? It’s very frustrating for paying for this scale and expecting to get these benefits and then it just turns out to be a basic scale in the end. I am open to keep troubleshooting this but I have pretty much put all effort into it. The application just needs to be fixed, but I’m not sure if I see this happening after a year of issues.. if this problem gets fixed I will change my review..Seiby8Version: 7.4.17

Absolutely awful required app switchThis is beyond irritating. i have had this scale well over a year and the old app was so user friendly and easy to use, literally open the app and step on the scale. today I try to open it and it tells me it’s retired and I must use this new app version (which is not user friendly and very complicated). i log in using MY email and password and somehow the primary profile on the new app is set to my husbands info- who rarely uses the scale. i check faq to try to find how to get to my profile and how to switch and somehow there are 2 other profiles set up for my name neither of which has any recent data and actually hardly any data at all which is odd since I have used the scale multiple times a week for the last year. now I can’t get any of my old data I had been tracking, when I try to go back to the Home Screen it automatically switches back to my husbands info even though I’m logged in with my email and I was the primary account holder in the old app. when I try to change the primary account info to me I get a network error when it comes to putting in the password to save and it won’t update or save and I just go back and forth. Absolutely terrible call getting rid of the old easy app. I am livid I now have an expensive paperweight instead of my smart scale I had been using so easily over the last year and how unnecessarily difficult this newer required app version is to navigate, troubleshoot or even just view my profile and the data I’ve been tracking for over a year..KpartoviVersion: 7.4.12

Not ImpressedHume band often does not record my sleep accurately, and then lowers my score due to poor sleep. Hume gave me an F in body comp a couple of months ago and its always an F now, even though all my sub categories are standard or good, which doesnt make sense. Hume changed my body composition to an F, from a C all the way back to the beginning of my memebership, so I have all F’s, across the board. Then Hume tanked my hydration levels down to “very low” due to an update “bug” that seems to be recovering slowly? but I can’t trust this data now. Also, Hume told me for over 24 hours that I had to sign up for Hume plus to get my data, when I’ve been a member since I got it in December of 2025, then it came back. it seems to me that something that is advertised to be as accurate as a dexa scan, should be far more accurate and reliable. Hume does not inspire confidence and customer service is a joke. I’ve read lots of bad reviews and posts since I’ve had mine, and they are not good. Many people experiencing the same issues and no help from Hume! I was going to get my adult daughter a band AND a scale for her birthday, but I dont have enough confidence in the products to buy more. Sorry Hume, do better, just like you tell me, daily. F is your score until you achieve more accuracy with mine. As much as these cost, plus the annual membership, there should be a much higher satisfaction return on investment. improving any of these areas will improve your rating..Rosie G. MillerVersion: 9.17.5

Poor Data QualityI believe the high rating for this product has been inflated by bot reviews. This $75 BIA scale with a free app got my hopes up but I have been really disappointed. The scale surface is too small for an average American man to stand on without tipping and skewing the data. When you view a graph of your weight, the graph has a flipped chrono axis going backwards (right to left). The x axis for weight shows too large a scale to show weekly or monthly progress (looks like a flat line, even with 5-10lbs change). You can’t see historical data on any indicator except weight, even though most people who buy this are trying to track their fat loss or muscle gain (how many people before me have put this in reviews already?). The units fluctuate in different indicators even after you have selected lbs instead of kg. You can’t share historical data with your doctor, only post a graphic of that day’s indicator results on your Facebook page, or share a screen shot of it. If you skip a day of weighing yourself, a “0” is reported on the graph, making tracking your weight progression difficult. You can delete errant weight entries, but you can’t SKIP a day without a zero. Developers: Let users access and share ALL of their historical data. Track all indicators over time and create readable, accurate charts. Fix the weight null bugs. I already wrote to the support team (standard developer response to reviews) and got no reply. This scale and app have so much potential. Keep working on it..SuperDiploMommyVersion: 3.8.6

Avoid this scale/app. UselessThis will be my third review of this product. I left two other very detailed reviews that appears to have been deleted by someone. So I am writing this from my notepad app so I can just copy and paste it back should they decide to delete it again, I won’t have to rewrite it! IF YOU ARE LOOKING FOR A SCALE TO HELP YOU TRACK YOUR FITNESS PROGRESS - THIS IS NOT IT! The most recent update they pushed out just took away the main feature I used to track my weight loss! The ability to compare my weight from one day to a previous day. That feature is totally gone. I used to be able to click on the weight itself, and click the “progress” button which would allow me to select a date from the calendar. I was able to see that I’ve lost 25lbs! Now that feature is gone. I also used to at least be able to click on previous months, now I can’t see anything beyond the current month. When you click the date/month button, it used to have a drop down menu where you’d select the month you wanted to view. Now when you click it, nothing happens. I literally have no use for this app now and have cancelled my subscription that I was FORCED buy because they took away so many of the features that was originally advertised as free!!! I am currently now on the market for a new scale/app as this one has become useless. Just avoid this scale/app altogether. Go with someone more reliable. Save your money!.Mulatto_CookieVersion: 8.2.7

The Hume app is trashI’ve had my Dara scale for years. I really liked the old app and appreciated the historical comparisons so I could track my weight over time. After being forced to update to the Hume app it’s been a nightmare. There have been problems connecting to the scale if another user has recently logged in. There are also times where it just won’t connect for apparently no reason and the next morning it works fine. The biggest problem is how greedy this company is. When I want to hop on the scale and take a quick measurement I have to first sit through an advertisement for an app that I have zero interest in. I’m not paying insane amounts of money (over $70 per year each year) for something I’ll never use. They have shown me these ads more than a hundred times. What’s worse is that there is an “x” at the top right corner of the ad but it doesn’t work until you’ve been forced to interact with the ad for about 15 seconds. Is Hume owned by a free video game developer? It’s one thing to be forced to view an ad when you didn’t have to pay anything for a product. It’s a completely different story when you paid $120 dollars for a scale that used to work great but now you have to sit through their sales pitch every time you use the product. I feel like anyone with common sense would understand why this was a problem. I would never buy another product associated with this company and I strongly recommend unless you like to sit through sales pitches every single time you attempt to use an expensive product that you avoid Hume and the Dara scale like the plague..Shaunt69Version: 8.2.2

Application Forcing Upgrade to Billable ProgramsI really liked this app connected to my Dara scale in that I can see and track weight, bmi, and other body stats. I am on a diet and managing calorie intake and fitness through their program. I do not need a second app for this. I really just want to keep the weight statistic reporting. With this upgrade, I step on the scale and am now being forced to purchase the standard program or premium program paying $6 to $10 a month to get all these features I do not need. It appears if I want to track just weight and stats moving forward, I have to enter these one by one now and there are 6 buttons to choose from. So click weight button, step on scale, track that, then hit the bmi button, step on scale and track that, and so on. So you have made it very cumbersome to keep what I had forcing your users to pick between the two new programs and pay either way, if I want to keep tracking all those stats by stepping on the scale once. I do not want any of the new features nor do I want another bill to pay every month. I just want to keep the functionality I had by stepping on the scale once. I also want to stop the solicitation to upgrade every time I try to use the scale. Can I please just keep the functionality I had without having to feel entrapped to pay for the standard program or the premium program?.Yr wastin my timeVersion: 7.3.7

Nothing works but stuck paying for itI bought my smart scale BEFORE I was forced to buy into this stupid app. Let me tell you I LOVE my smart scale and the app that was originally meant to be downloaded with it. Fast forward a year. An update comes out and says I cant use the old app anymore and mow have to PAY $10 a month to use this new app with my scale. Whatever it is what it is. The app looks super promising at first. You can track your calories, set your weight, goal track your water intake, etc. so I get rid my other apps that I use for these things because now I have it all in one place. Not even a day in I’m struggling to find the correct foods to be able to accurately log my calories to the point where I cant even track eating a single egg without wasting my time to manually enter in each food item’s calories for every single meal. Never had this issue with any other app that I’ve used to track calories. Because of how difficult it is to track my calories I rarely use the app as intended aside from using it for my scale. Which again is absurd because I was doing that for a year FOR FREE before I was forced to buy into this one. At this point I feel like I was scammed. And if I wasnt a year into using my smart scale I would return it for a regular one and just kept my other apps..Hayleys_cometVersion: 8.2.2

Poor tracking visuals - app needs major updateWould have given this 4 stars a few years ago but constant changes look like app developers need to make changes “to make changes.” User experience has gone down hill rather than grown the years I have had this. Used to like this app and used to consider upgrading service. Reason to have a weight fitness app is to quickly, easily, reliably, track progress and visually be able to track changes. This app keeps changing visuals and seemingly the designers never consider real user, why they want to track, and try user experience. It was actually better years ago (before background went to black - preferred white background version) the current measurement graph is so 1900s - and it’s not user friendly you have to try poke a tiny dot few times to see what points reveal your weight! There’s nothing that shows all of the measurement categories and progress easily. Daily measured Bars would be better and they used to have them. I don’t get that this app keeps pushing user to upgrade subscription but why when the user experience is so backwards, seemingly is downgrading, and less helpful as months/years go by. Also: can only get new measurements if I first turn off my phone and restart - every single time. It’s not my phone. It’s this app, no other issues with other apps..MonetRaeVersion: 8.3.19

I HATE THIS APP SO MUCH NOW!!!Update: Since launching their new scale body scanner thing, they just keep taking features away from those of us that have been using their scale for years. I hate it so much! I love seeing the body composition, but they have messed with the features and views so much that you can’t see any of your history anymore. The “year” view on the graph just disappeared. Why would I need a day view on a graph of my weight? There’s only one data point. Are people weighing themselves multiple times a day and need to see it graphed?? I used to love this product, but they have chosen to stick it to their long time users and focus on their new product. Who cares about the customers that have been giving you money for years. I love seeing the different metrics in my progress report. I like to track how different variables have changed. Body fat shows a decrease, muscle mass shows an increase, yay! The latest update completely broke the app though. I have no access to any past data, only my most recent. The only reason I pay for this app is to be able to view past data and compare. The progress report needs to come back right away. It’s super important to the app. You need to hire a UX expert (or listen to the one you have). The app is ugly and has bad usability. I want my data back!.RaEStoCoVersion: 8.3.16

Hume Band InaccurateI purchased both the Hume Pod and the Hume Band to use in conjunction with each other. First off I will say that set up for both devices is a breeze. I have been using both devices consistently for 3 months. I have had zero issues with the hume pod. I love all of the metrics given to track muscle, fat, water and bone density. My huge issue and reason for two stars is the Hume Band. It does not track sleep with any certain consistency. This one inaccuracy throws off every other metric the band reads. Strain, Metabolic Capacity and needed rest are all inaccurate. The health reports and the chronic illness reports are useless without accurate sleep readings. The app does not allow any manual tracking or adjustments for sleep duration. I have tried every which way to wear the band to try and correct the sleep tracking but nothing works. If Hume can’t fix this it’s just a very over priced step counter. Update: Before going to bed or after having charged it, force close the app and reopen it to re-sync your Hume Band. This fixed the sleep problem for the most part however, being able to manually adjust an inaccurate sleep session would be a full proof fix. Update: Whatever update they did failed to rectify the sleep tracking issues. In fact it made it worse. I have reduced my rating to 2 stars. Without proper sleep tracking, this app is completely useless. Health scores, metabolic rating, strain tolerance, recovery and chronic illness reports are worthless without proper sleep tracking. I have tried all of the steps given to get the band to track sleep properly. It will only record the first hour or so and then stops recording. The Hume band is just an expensive pedometer at this point..TeamJJ22Version: 9.17.0

REPORT This CompanyReport this company to the proper authorities! They are a fraud. Scale works (syncs) for about 3 months then quits. No matter when you purchased it. Then they back and forth with you until it’s out of warranty. READ THE REVIEWS!!! They are a fraud company and should be shutdown. Reviews on their website are fake and do not match app stores. Cubert Inc out of Canada. If we had the money we would slap a lawsuit on them for false advertising, etc. If I could give Zero stars I would. Emails to support go unanswered! Their “Live” support is a lie because it isn’t chat at all, but a link to send an email to support! The scale, over priced paper weight. The weight is always incorrect. Only syncs the weight to Apple Health (even though they mislead you to think ALL data is synced). IF, and I repeat, IF the scale syncs to the app good luck on being able to view your health data. It might show a graph but it’s all messed up. If you’re lucky enough to get a “support” reply, a cookie cutter response is all you’ll get. I’ll save you some time instead of reaching out to them. Visit their website and navigate to the FAQ area. If your issue isn’t listed there, or close to it, and you’ve tried what IS listed, request a refund. Don’t wait!! Get out ASAP!! The “company” should be shut down for fraud!.VdrumsrolandVersion: 8.3.23

App needs some tweakingI have the Dara scale and purchased it in mid 2021. The old app recorded all of my weight and measurements and worked great. When they launched the new app and eventually had no choice but to delete the old app and download the new one, I’ve still never been able to get the app to save the data from my weigh ins since this app change. The app and the scale are synced while I’m on the scale and I can see the app registering the weight. After the scale displays my weight, remains lit until it eventually goes dark, the app still tells me to keep standing on the scale and appears to be “processing” (from what I can tell) with the green circles lighting up in a row over and over. I’ve stood there for over 5 minutes waiting for the app to save the data but as soon as I step off the measurements go back to the last time I used the old app. I’ve deleted and reinstalled the app several times, including the newest versions, moved the scale all over the house to different flat surfaces, taken the batteries out and put in fresh... Nothing seems to resolve the issue of the app not saving the data. I read all of the FAQ’s for the Dara scale but can’t get an answer for why this is happening..Phineas1231Version: 7.3.7

App doesn’t workI’ve had this device since 2021? Maybe 2022? Attempted to upgrade to a subscription instead of the free version so i could use the food tracker and additional parts of app. I am unable to give app permission to use my camera for barcode scanner. It doesn’t exist. I have removed/uninstalled and reinstalled the app the added features like a nutrition plan, food tracker, etc. don’t even load. I either get a wavey screen or or a red spinning circle. If I could figure out how to correct this maybe I would give a better rating. Update, thought I was going to increase my review rating, after completely deleting the app and starting a brand new account (attempted to delete and use old account, it didn’t work) to see if I could get the app to work again AND get the subscription. The app has started to work again but the subscription is a waste. Especially if you want a nutrition plan and a calorie counter. I have entered a nutrition plan every time I have gone into the app but it doesn’t do anything and still tells me I need to enter a nutrition plan… frustrating… the barcode scanner works but doesn’t provide accurate calorie count and all serving are in grams. So for example, you have 1 tablespoon of sugar free French vanilla creamer. The calorie count on the nutrition label tells you it’s 15 kcal per serving. Scanning the barcode I’ve hit 418kcal… pretty sure 418kcal is not the same as 15kcal.. If you want the scale, it will interface with a lot of other nutrition apps and provide a body analysis for free but attempting to get or use the subscription especially for nutrition or weight loss/gain? It’s better if you just get a different app that will connect with to take your weights..Luv2BSVersion: 8.3.3

Does not Sync with other app data/Terrible touch responseSpecifically, this app does not sync with Apple Health despite asking for permission and granting it. It is frustrating to jump back and forth to different apps to see the most updated data on your health. You have to manually enter everything already in the health app if you want to have a holistic health picture within the FitTrack health app. I can only ASSUME this aids in the selling of their own watch brand since this has been a known issue for some time and not resolved. This is especially frustrating considering the money you spend on their scale and/or other products to gain a better understanding of your health. Update 4/24: the app is barely responsive to touch sensitivity. This is not a phone issue, as I do not have this problem in any other app or function on my phone. It will not scroll up or down to review data. I have to continuously close the app and reopen it if I would like to look through anything in the app. Very frustrating. I deleted and redownloaded the app. It’s worse, it won’t load my data pages and is so unresponsive. I’m upset I wasted my money on the scale and glad I didn’t upgrade and put any wasted money into the app itself. If I could give 0 stars, I would..JessyTooFreshyVersion: 8.3.2

App originally for my fittrack smart scale- now unusableI bought the Dara Fittrack smart scale, I just wanted a smart scale that tracks my weight. When I first downloaded the app this, it was simple! Connect the scale to my device and poof! I could immediately see my weight, body composition, etc, and I could view my metrics over weeks and months easily. However, shortly after I purchased, Hume took over the app, and then, every time I opened it, they pushed their premium app. Annoying, but I could still very simply track my weight and body composition. Ok, so, recently, Hume updated their app, which is now focused on tracking someone’s whole health, whatever, not what I’m looking for, but my frustration is: now I can’t even find how to connect my scale anymore! It’s literally easier to manually enter my weight, which is ridiculous, the scale was sold with the promise of auto tracking everything. Now I’m going to chuck this and buy a scale with a SIMPLE way to track my WEIGHT!!! Another case of diversifying and complicating the product too much, simple user interface is key. Hume should have kept a version of the app for the consumers who purchased these products, now I have to buy a new scale and will never use a Hume product..Lal12Version: 8.2.11

Do Not RecommendPurchased Plus subscription via Apple within the app at the end of August 2025. Never received the reports that I was supposed to receive. Noticed some variations to the app and data not showing in the app that should have been there. Contacted support and was advised there was an issue with my account and that I would need to create a new account under a different email address. Did what was directed even though I was told the app would be transferred to my new account. It’s now almost February 2026, subscription still has not been added to my new account, refreshed every time I was contacted that the account was updated. Logged out of app to push a hard reset and now cannot login to the app with the message “Error! User data is null.” In early November Hume changed the way the app/scale deliver measurements which does not separate male from female which distorts data. Very disappointed in the product, the service/support, and the company. I am unable to receive a refund through Apple because it’s been too long and was too long before I caught the issues and Hume says that since I purchased the subscription through the app they cannot refund. Waste of money. I do not recommend any Hume products..TkobabeVersion: 9.14.1

Not recording dataI bought the scale 6 weeks ago and was excited to see my progress recorded on the app. That initial app version (from 6 weeks ago) was a bit clunky but I was still able to figure it out. The next version was even clunkier, and it was tricky to compare data points. Today I stepped on the scale, and I lost 2 pounds from the last time I weighed myself. However, after the app initially showed that lower weight, no additional data was taken nor was the weight recorded. I tried stepping back on the scale, making sure the scale was Bluetooth connected to my phone. It was. The weight initially was displayed on the app but for some reason the other measurements weren’t. So I thought that the bug might be connected to an update to the app. I checked and yes, a new update was available so I immediately downloaded it. Stepped on the scale again, and the exact same thing happened- weight displayed on the app but not recorded. The app showed that it was trying to pull data for the other body measurements but it never connected. The app currently shows that I did step on the scale today in “your activity for October 8,” but then weight is dated from 3 days ago. I’m hoping this is a momentary glitch due to some bug preventing the collection and retention of data since the new version of the app looks better designed than the previous versions. Update- I deleted the app and reinstalled it thinking that might solve the problem. It didn’t. I step on the scale, and the app is able to sync weight, but any other data isn’t calculated and the weight doesn’t even record. I couldn’t log on and the app didn’t remember my email, so all previous data is now lost. Please fix this, developers. You have a lot of unhappy people trying to use your scale..FoosueVersion: 6.3.0

Bugs and glitches for $9.99/monthI’ve been using this app for nearly two years. At the beginning of each week, the app shows a notification that says: “Unable to generate your Health Score this week. Be sure to weigh-in at least once a week to see your score.” Doesn’t matter if I’ve weighed-in once, twice, 6 times, or seven times. Always, the same notification. When that notification appears, you can still check your Health Score, but when you do, the app displays a notification saying that it’s “Calculating… check back soon” and the “summary improvement advice” tells you that your health score has dropped by whatever your health score was at the end of the preceding week. The app then proceeds to tell you what it thinks you need to do to get your health score back in line. Because your health score is zero. Brilliant. It’s just bad programming, plain and simple. My advice: go buy a better scale that doesn’t require you to pay $10/month for a subscription to a poorly written app that will track your body composition. I ordered a new scale today and I can hardly wait to delete this terrible app from my device. Would give zero stars if that was an option..Derivatives4everVersion: 8.2.7

Inaccurate, Confusing Theranos of ScaleHow is this not the same as Elizabeth Homes Theranos app claiming to give all the insides from a blood drop ? Scale and app completely unjustified random readings and random info ! I was really looking forward to get this body pod scale even though the company kept canceling my order over some nuisance. When I received the scale problem started right away and I have been messaging wasting days an hour of my time to write to customer support only to get unhelpful responses asking and asking again for the same screenshots I have sent them previously and not explaining me nothing no advertise the data that was advertised on the website was showing; application extremely unhelpful worse than free weight loss apps to be honest; readings completely accurate the scale gave me 110 pulse rate today which alerted me I went to my blood pressure monitor to check my pulse again and it was actually 67 that’s basically 100% difference the way sometimes even on that scale is 3 pounds different within five minutes for absolutely no reason no change in clothing or humidity; and what’s worse it’s has some strange health ratings and told me I’m 10 years older than 40% fat!!! When I’m actually younger than my age due to extremely healthy lifestyle . I am on an 800 cal a day salad diet and intense weight lifting exercise lifestyle there’s absolutely no way I’m 40% fat that’s beyond ridiculous and frustrating to be honest to be told by this app that I live so unhealthy that I’m gonna die 10 years sooner and then supposed to when I don’t even have any bad habits and diet and exercise. I’m starting to think it’s that same company as that girl who is behind bars for claiming some amazing app to read blood drops- Theranos.Anna4JesusVersion: 9.1.1

I Miss FitTrackI used to love my Fit Track complete body scale and the Fit Track app because it was so informative and super easy to use. When the Fit Track app turned to Hume, I definitely didn’t love it at first because I found the layout less intuitive but all the information was still easy enough to navigate. Fast forward a few years and big app updates later, the app had continued to get significantly worse. It’s become unnecessarily hard to navigate, frequent connection issues with the scale and there’s been some big discrepancies between the scale reading and what populates in the app. What finally drove me to writing this review is that for the past 4 months I have yet to get a full body reading because the app consistently crashes every single time. I’ve uninstalled and reinstalled the app numerous times, changed the batteries in the scale and I’ve even gotten a new phone during this period so this definitely seems to be an issue with the app itself. What was once an amazing and useful scale that I would rave about is now practically useless due to the serious decline in technology to support it..Kcurr13Version: 9.8

Broken? Or forcing me to start paying?This app and scale combo has worked well for a few years. Then they started with the constant push to upgrade to a paid program. I don’t need that, I only need to weigh myself and get body fat each time. The scale is not accurate with weight or body fat, but it is a decent tool to track changes. To clarify my accuracy comment, I have 18 inch tiles in my bathroom, they are smooth, and level-I checked. I have to put the scale on a tile the same way each morning. If I turn the scale, say 90 degrees on this flat, level tile, and weigh myself again, I will get a different measurement. ??? So I have to be consistent each morning with the scale placement. Lately they changed things again, I now have to manually connect the app to my scale each morning. I have tried to contact them in the app but when I fill out the comment form I select the “related to” then “category” then start typing in “comments” and I can never get more than 12 characters typed before the app shuts down. Really? I just want to easily be able weigh myself each time. I should not have to manually reconnect with the scale each time. Fix this, so it works like it used to..Tbacon1Version: 8.2.12

Bait and SwitchI originally purchased the Dara scale a few years back. This is advertised as a smart scale with various analysis included. The application was free and available with the purchase of the scale. This all change when I was forced to download the Hume app,my scale, although it says it’s connected I can’t get any measurement readings, nor does it record my weight. It seems that the app is really pushing an upgraded membership. However, the basics on the app don’t even work properly. I purchased a scale that was more than a scale, it was an overall health analysis. However, with this ridiculous new application that doesn’t work and a required membership of an absurd amount, $120 a year. This is not what I purchased, and backing your clients into a corner to now pay to use the scale that was advertised with these features included shows the lack of morality to your clients. Time for you to take responsibility and make it right. This is not what you advertised at time of purchase, this is a bait and switch. In the mean time I am requesting a full refund for my purchased smart scale that I paid over $100 for, that is not any better at this point than a cheap $5 scale..NvlindseyVersion: 8.1.7

Abysmal for the priceI distinctly remember that when I bought the FitTrack scale the website said it would sync with FitBit. It doesn’t. And their own watch has been discontinued. So in order for it to register my steps I have to carry my phone around? It seems to be the only thing you can’t manually enter into the app. The goals are patronizing, too. “Eat some fruit today to close this ring”. Okay…swipe left. Done. But all those steps? Who cares. Put your phone in your bra and keep it there all day because God forbid this ACTUALLY be compatible with the devices we said it was compatible with? Also, even though I purchased a year every time the app opens it makes me the introductory offer. Why doesn’t the app know that a) I’m not eligible for the offer anyway as I’ve had this for over a year now to begin with (wasn’t thrilled about being lied to about that either when I dl’d the app 🙃), and b) I ALREADY PAID FOR IT. 🤦🏼‍♀️ Also it seems that a lot of the percentage metrics, water in particular, is calculated based on your weight, period, not actually calculating a realistic amount, meaning, that at my current weight according to the app I’m only about 23% water and a normal range would be over 60%. Cool. I know I’m fat. I PAID YOU to know if I’m dehydrated. I PAID YOU for a device to help with weight loss, not to get horrible metrics, no device compatibility, ridiculous advice, and be told that this week, I maintained my lowest-of-the-low health score (because your scoring is trash) of 90 and was told GOOD JOB. Seriously?? I was gonna give it 2 stars, but after typing all of this I understand it deserves ZERO. Been disappointed with the product from the jump, but this app is absurdly ridiculous to the point of being basically useless. It functions like a $30 scale that I’ve now invested well over ten times as much money in. Silly..KatressOfficialVersion: 8.1.2

Don't get this scaleI'm done. Completely D O N E. I liked the scale, but I do not like that all the metrics don't transfer over to Apple Health. I'm also extremely tired of being constantly harassed to upgrade to premium every time I open the app to weigh myself. This after being forced to change from one app to another and then to another. Ridiculous! I spent too much money for this scale at the advice of a friend who loved it two years ago and I now regret it. Moving on to another smart scale after doing some research. Hardly any tech website suggests this scale anymore. I HATE the dark mode (no option to change out of it) and it's too cluttered. If you're looking to get this scale and checking out the app reviews? Look elsewhere, because this isn't it for you. I'm not spending $72/year where I can't change from the dark mode and refuses to share all the metrics with native apps. I complained about the dark mode before and you claim to be listening, but after this update, I feel like I got the middle finger and a hand out begging for money. UPDATE: We have switched to another smart scale with a MUCH better app. I’m sorry I ever got this scale in the first place..Bionicears2004Version: 8.0.9

App needs a lot of workI first purchased the scale which I love and when I purchased the scale there was only the free version of the app and it actually worked great. They replaced this app fittrack with Hume and this app has never worked correctly. I tried the pro version because while I will never use most of the features since I already satisfied these needs in apps I love and have been using for years. There were a few features I was interested in and thought if it was great I would re- evaluate. This exercise failed I tried and tried to get the pro version to work with many conversations with the technical support when they would actually respond. And when they did respond it was to delete and readd almost every time. It may be great but I never got it to work and they never refunded my money. Now the free version has issues logging in. I have never had this many problems with an app. Not to mention when it logs in it is a better than 50/50 chance it will lock up. Please bring back the original free app. I just enter my wait in fitness pal but I really wish I could reliably upload my data. The scale is great but the app ruins it..Wal Cust 2023Version: 8.2.12

UndecidedI was in an accident and had a pelvic external fixator on because I fractured my pelvis. I bought the human band, hoping it would show my progress. It wasn’t showing anything. It told me I was bad even when I started exercising.. Then I realized I probably needed to get the Hume band in order to get the overall picture. After I got the band, it wasn’t tracking my steps decently. I wore my Fitbit just to see. Fitbit was very good at tracking my steps and the human band did not. It was always like a couple thousand steps lower, which is a lot. I really I’m not happy with the way that you can read it. It’s just so complicated to me. It’s very confusing. It tells me that I am severely low on water and I drink a lot of water. I drink more than half my weight in water. I don’t even know what to do. Even though I have been exercising walking after being in a wheelchair for three months, it still doesn’t show that I’m very and gives me a low score. It’s actually kind of defeating. I really wish the charts were easier to read. It doesn’t tell you exactly how you have deep sleep, which is what I really like to see. Overall, I’m just not really that impressed...Linmarie74Version: 9.17.4

I wanted to love this scale and appBut I’ve had some issues that could not warranty a good review. First and most frustrating is the scale disconnects and does not re pair, giving me a blinking signal. So after many attempts to re pair or log out and back in, I end up removing the app, taking the batteries out of the scale, waiting for a hot minute, reassembling, logging back in, then trying to re pair, which usually works. It would be manageable but it happens typically once a week, uber frustrating. Secondly, I decided to go all out and try the paid version for the trial period. It is not very user friendly and honestly I couldn’t tell what extras I was paying for so decided to terminate. Unfortunately I was unable to through the app and had to go through Apple, which charges for the year and allegedly will terminate on my anniversary date…..but I will have to make sure that happens. Thirdly, the app does give good info on the body, but gives no advice on how to improve scores, aside from offering some workout classes and generic articles. When you already have a workout and food tracking plan these features aren’t utilized. It is nice that this app pairs with apple health but not much more. If every time I looked at a score I need to improve on and beside give me a description of what it is, it also gave me a practical way to change that number, it would be better. This newest update has some goals on the home page and thank heavens the movement ones track through my health app because I never go back into this app to click on the food and hydration goals, again, because this app does not pair with many other apps. Nice concept but overall the app is not very user friendly so I use it as an overpriced scale, when it works. Because I don’t see much change in the other numbers it gives me and there’s no encouragement or words of advice on how, I ignore them mostly..$JMSVersion: 8.0.8

Old app was betterThe old app made it easier to see progress. Also there are discrepancies between the old and new (I kept the old as well). User testing and feedback before rollout would have been beneficial..UserCA1Version: 6.1.0

Pure Corporate GreedI was using FitTrack Pro and was happy with it. I get notification that I have to switch to the new app as you will be discontinuing FitTrack Pro. Now FitTrack is forcing me into a subscription based app. My solution to this. I am throwing my FitTrack scale in the garage..Wally GravesVersion: 7.3.9

Hume ruined itA year ago, I bought it (the scale) and it was brilliant. Easy to use, easy to navigate, and just hassle free. I bought another one as a Christmas present for a friend. In the last month, nothing I’ve done lets me sync the data. It connects but never records or shows the new data. I’ve done everything that’s been suggested everywhere. Reinstalls, battery removal, etc. My friends phone can’t even connect to the scales, the new one or mine anymore at all. We are returning that one. And before you apologize and suggest remedies, how about not ruining something that worked a year ago. I don’t want to have to troubleshoot regularly. I don’t want to have to deal with issues that didn’t exist before. It’s a scale. I get on, get some readings, and go about my day. Another issue is that since Hume took over the app, it is hard to see the data. It is disorganized and I have to go into and out of several sub-menus just to find my readings and history. A spreadsheet does a better job of displaying my information than this disaster of software..The Best PolicyVersion: 8.6.0

Not HappyThe old app was more user friendly.ToychikaVersion: 7.3.13

Scale is great, new app is terribleTracking your progress is much easier and more simplified on the OLD app. Unfortunately, the “updated” version provides inaccurate measurements and information. There appears to be an alarming number of unsatisfied customers/users within the past year since the update. Hopefully, the developers are taking this into account and will provide a solution going forwards..PearceyNLVersion: 7.3.10

App in serious need of improvementTerrible app, full of glitches..Xbrtagw16Version: 7.3.9

The new app is absolutely awfulScale is way too expensive for what it does. Weight isn’t consistent with other scales. Even if I become leaner or fatter or more muscular the measurement are off. It can dramatically change in 1 day and it isn’t accurate at all. Waste of money..CirceDaughterofZeusVersion: 7.3.9

Pages won’t loadI’m super disappointed in this app. Half of the features don’t work despite paying for a premium subscription. Just waiting to hear back to see if there is a fix. If not I plan cancelling my subscription asap..#wasteof$$Version: 7.3.9

UnreliableI’ve had several problems with connection- app will log my weight but none of the other measurements. I’ve had to reboot to try to get it to work. My latest dilemma is that I can’t sign in to my health+ subscription. I logged out to reboot the app and the scale for the above mentioned and now the health+ is telling me I am not subscribed-after paying for year subscription. There is absolutely nowhere to talk to customer service. Very frustrating.JJake0703Version: 7.3.8

Doesn’t workStupid app keeps calculating my bmi forever snd gets stuck in that loading screen. Useless device and useless app..RemzkhanVersion: 7.3.8

Should have stayed with the old appI kept both apps and am getting very different results with each. The new app data seems very off..KdueverVersion: 7.3.8

Dud of a scale.Maybe I got a lemon I don’t know. But ever since I bought this scale and app it’s never worked. Scale works fine but nothing syncs or logs. I’ve disconnected/reconnected. Eddie loaded app. Updated app. Everything. Nothing logs in the app, no data records. Completely useless. Now it’s just an overpriced scale. Company is useless and wants you to pay return shipping which is over $50..DazeydawlVersion: 7.3.8

Watch and App Integration does not workSteps not recorded on app…. No historical information can be downloaded onto app. Also no response ever from customer service. I got this as a gift from my family to replace my Fitbit. I hate but disappoint them that they wasted their money..Cyruss23Version: 7.3.7

Difficult to readThis app is so frustrating!! The history part needs to be redone totally. It’s difficult to see any progress..Theresa08Version: 7.3.7

Old Version was 100% betterWish I hadn’t moved to this version. History lost, doesn’t sync with my apple health and overall hard to read and see progress. I really liked the look and feel before and it synced perfectly. Very disappointed..Crp2003Version: 7.3.7

Poor dataThe app doesn’t track my data. Every now and then it’ll record it. Totally useless. Plus I got billed for a renewal I never even had a subscription for..Ksat2Version: 7.3.7

Can’t even sync weight with appleThis is suppose to pair up with my FitTrack scale, but it doesn’t even sync the weight data with apple heath? Is there is a honest mistake or just another way to take your money to upgrade. Either way, it’s stupid.ThetechieloversVersion: 7.3.7

Not happySwitched to new app, history didn’t follow. Scale does not load to new app..This is rediclousVersion: 7.3.6

Please reinstate the old appUpgraded to the new app but the UI is just terrible. Trying to compare body stats over time is a nightmare. The old app displayed this information effortlessly and it was so easy to navigate. The progress report just misses the mark completely..AlisaAlexandraVersion: 7.3.6

I’d give 0 if I couldIt worked with my app once back in June and never since. This makes it it a high priced digital scale. Downloaded the new app and everything but still still gets stuck on the syncing pop up. I haven’t called support and probably won’t. Would just like it to work as advertised, track my weight and other metrics..TsledVersion: 7.3.3

New app full of bugsApp bugs out and freezes all the time. Scale will give me my weight but it won’t save it in the app and all other biometrics don’t work. FitTrack has been a disappointment right from the start. Wishing I had gone with a different product..YukonbillVersion: 7.3.2

Old App is betterThe old app was much better. This new app makes the scale unusable..PughbertoVersion: 7.3.2

Older app was better, easier to readToo much information when you just want your weight..Stef-nVersion: 7.3.1

App doesn’t openApp doesn’t open, stay on a white background Reseted the phone (still not working) Deleted the app , reinstalled it (still doesn't work).MariemmdmmdddVersion: 7.2.1

Only works half the time.When you upgrade nothing happens, it doesn’t recognize your upgrade..Ask melaterVersion: 7.2.1

New app is JUNK!!This app is absolutely horrendous. Won’t stay signed in, weight on the scale is different than what is recorded by the app by at least 1.5lbs! The app barley loads and always disconnects from the scale. Apple should pull this app from the store as it completely useless. I now have an over priced scale…with horrible customer service as well. No replies from the company on any of the four emails I sent..ArmystrongCDNVersion: 7.2.1

App not workingYou need to sign in every time. I signed up for the free trial of the premium service and the app wouldn’t let me use the scanning option . It indicated I needed to sign up for the free trial. I tried to troubleshoot but nothing worked ..CLP100Version: 7.2.1

Updated app is terribleSince updating the app. Connection is terrible to the scale and there is no information on any body mass. Just displays weight and then continues to try to figure out my body information. It’s rendered this smart scale into a regular overpriced one..AurorakaylieVersion: 7.0.3

Love the scale HATE the appOld app was far better than this app. This app won’t even load, just opens up an blank white screen and won’t go any further. When the app originally loaded I couldn’t add my profile. So unhappy with this new app..SmcilquhVersion: 6.3.2

My app is not workingMy app isn’t opening. It gets into this blank page and stays there so I can’t see any number and I can’t connect with the scale..Kaynara K.Version: 6.3.2

White screen of deathUpon downloading the app a white screen appears and doesn’t allow me to do anything. I have deleted and reinstalled the app 3 times with no luck. Please fix with future updates..Yulien.mercyVersion: 6.3.2

App won’t loadThe new app is horrible, and my scale doesn’t work anymore with the old app. The old app won’t save my scale data. The new app is just a white screen! This company has been nothing but trouble from the start..Raige123Version: 6.3.2

Bring back the old appMy scale won’t even sync to my either app now. the new app is way too cluttered. the old one was more than enough. probably won’t use my fit track scale until the apps work..N8r sk8rVersion: 6.3.2

Old app was betterOld app was easier to read, stats were more accurate, I can’t update my profile. Just says “Hi, -“ when I click edit profile it’s a white screen. Infant tracking is missing from the new app. It was the main reason I bought the scale. You messed up something that was fine. Deleting this one and going back to the old. Remove the stupid pop up in the old app to get the new. Thanks..R0ssr0ss83Version: 6.3.0

Just gotJust got scale and can’t figure out how to get BMI and everything. And it says it is connected and paired with phone..Shellie.SVersion: 6.0.6

There is something wrong with the Dara scaleWeighed myself using both Fittrack apps at the same time- Fittrack Health and Fittrack Pro and I am getting extremely different numbers on each. BFR is 10% off and so is subcutaneous fat, among most other categories. Something is VERY off here..MschristinekoVersion: 3.8.6

TerribleIt is not consistent at all.Susgalv!!Version: 9.19.2

Completely UselessI use the Hume app in conjunction with the Hume Pod scale. While I won’t review the scale, the app itself is wildly inconsistent. The only thing that seems to log correctly is the weight. The app does not work with GoogleHealth (formerly Fitbit) app. It does not read all the info from the Apple Health app. Heart rate and sleep data are not tracked or recorded properly. My workouts don’t log correctly. Most of the features either don’t work at all or don’t work correctly. The premium is not worth it and is plagued by many issues as well. Stay away from Hume at all costs..FitAt40Version: 9.19.2

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